The TEC Talk Podcast: Presented by Natural Encounters, Inc.

Chris and Ari are joined by fellow training enthusiast Anaka Nazareth, Behavioral Husbandry Coordinator at the National Aquarium! Anaka shares the path that took her from America to Austria (a few times) before settling back on the East Coast and eventually into her current role in Baltimore, where she oversees the training of a lot of our favorite (and less celebrated) animals - sharks, fish, and reptiles - as well as her involvement as a Committee Member, Board Member, and eventually President of the ABMA.If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Chris is joined by NEI's new (but also not really new) Director of Staff Development, Training, and Shows - Ari Bailey - to welcomes Dr Taylor Gilley back to the show! Taylor shares the path that took her from the education world to her current role as Director of Staff Learning and Development at Houston Zoo, and guides us through a great conversation covering the zoo's LIFT (Leadership, Innovation, Focus, and Teamwork) program, the thousand forms of fear that drive humans, the importance of succession planning and protecting institutional knowledge, how everyone can start their own little development cohort, and the advantages of asking for forgiveness instead of permission. We're all lucky to have people like Taylor working with the humans in our zoos so they can do their best work with their animals. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

In another in our series of podcasts about other podcasts, Ari and Chris share their thoughts on a recent episode of the Radical Candor podcast with Kim Scott, featuring their guest Stephanie Chung. Chris recently started reading her book "Ally Leadership: How to Lead People Who Are Not Like You," which gets a great overview in the podcast, and gives us a chance to talk about the importance of curiosity, professionalism, "assuming good intentions," admitting your ignorance, and ways that we can all be better humans to each other. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! References in the show:The Radical Candor Podcast: Leading Through Chaos with Stephanie ChungAlly Leadership: How To Lead People Who Are Not Like You

Ari and Chris are back together and excited to be joined by Joey Golden, Curator of Animal Behavior Programs at Maryland Zoo! Chris and Joey both attended the recent ABMA and ISZAW conferences, and we wanted to bring him on to chat about the great presentations he gave about his zoo's progress towards "24/7 welfare" for all their animals. We chat about the importance of leaning on innovators, how Hal Markowitz has influenced his thinking about the importance of automation in modern animal care, the new role of Microsoft's PowerBI in collecting and interpreting pretty much every kind of data in a zoo you can think of, and why all of us should be focused on observation, interpretation, and improvement. Such a cool discussion!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

While Chris is away at the International Symposium for Zoo Animal Welfare in Chicago, Ari is hosting solo—but she's not alone! She's joined by former (but also still current) NEI teammate Scott Trauger, who shares what life has been like since he made the big leap to follow his passion outside the animal field. From spreadsheets to showtunes, hear how Scott's skills in animal care have set him up for success in school, biking, choir, and more!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari catches us up on her time at Croc School before our hosts tackle an email asking for ideas about how to create opportunities in the professional animal care field for yourself when 1) you've moved somewhere where the immediately employment opportunities might be limited - or non-existent - or 2) you've taken a temporary break from the field and are trying to figure out how to get back in. Will Chris and Ari provide inspiring ideas and action items a person in such a position might benefit from? Listen and find out!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari Bailey is busy doing cool reptile stuff at Croc School at the St. Augustine Alligator Farm, so Chris takes the opportunity to share the audio from his presentation, "What Does It Mean to 'Prioritize Training'?" from last week's ABMA Annual Conference! He shares some antecedent and consequence conditions that he's seen great teams utilize to make animal training a more fun and more rewarding part of their regular routines, uses the word "stuff" way too much, and shows the audience some fun training videos that will totally make sense on an audio podcast!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Chris is LIVE from Zoo Day at the 2025 ABMA Annual Conference in Galveston, Texas! Whilst wandering the grounds of our host facility, Moody Gardens, we chat with Chase Alsup from the Colorado State University Zoo, Aquarium, and Animal Shelter Management Graduate Program, Rae Simmons and Aubrey Wilson from the Moorpark College Animal Care and Training Program, Kelli Carroll and Mikayla Coble from Lake Superior Zoo, and Sierra Smith, Kiana Lucero, and Omar Luna from Tanganyika Wildlife Park about their conference highlights, the people they've met, and the talks that have impacted them. Thanks for chatting with us, Future Zoo Leaders of America (and Beyond)!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Chris is in the editing (and possibly scrapping-and-starting-over) phase of his upcoming ABMA workshop "Your Feedback Loop: Evolving the Way We Give Feedback to Peers," so he decided to reach out to one of the smartest feedbackers around - Ari Bailey - and see how their notes compared when she was given the assignment to jot down what she considered to be the most important things she thinks about when she thinks about feedback. The feedback loop about feedback loops that results is filled with some real gems! Think we missed something important? If you have feedback for us, a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

It's consulting time! Chris is back at the Little Rock Zoo working with a team of eight trainers from around the zoo to get everyone working with people and animals they don't normally get a chance to, with the hopes that it might help them be better "training trainers" for new staff in the future! This has meant a lot of conversations about how you should decide what to do next during training sessions, and so we're rolling back out an episode from 2022 (#115, for those counting) that helps people to make that decision based on a very simple question: is your animal doing what you want? If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Chris and Ari share two microphones with their newest coworkers, Hayley Dougherty and Taylor LaTulipe! Hayley and Taylor share their immediate feelings after their first interviews, get quizzed to see how much they know about the show sections they started learning less than 2 days ago, reflect on how they felt coming out of their first interviews, and get to ask the hosts about their own progression through the company. Thank you to the team for letting us steal Hayley and Taylor in the middle of their training, and remember the words of what should be the new outro of our show: Say "HIYAH!," try not to distract guests with your moonwalking, don't hit the marabou, and press the release buttons 17 times for good measure.If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari sits down with Kimm Hunt, President of the International Animal Training Certification Board (IATCB), to dive into the IATCB certification exam—how it's developed, maintained, and what it means for animal trainers. They also explore Kimm's work with shelter dogs, tackling tough topics like behavioral euthanasia and the importance of understanding behavioral science to help all learners thrive.If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Chris is off at the AZA mid-year meeting, so Ari is joined by NEI Senior Trainer Josh Flagg for this episode! They dive into the challenges and joys of being the new person on a zoo team. From making new staff feel safe and welcome to knowing when (and when not) to let your "weird flag" fly, Josh and Ari explore ways to set teams up for success. They also share tips for uncovering a team's culture even before you start. Check out this episode for valuable insights into building a positive and thriving team culture right from the start in the animal care field!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Chris once again ambushes Ari with a surprise topic for discussion, thanks to a great email we received: now that the definition of "enrichment for animals" has evolved, what might "modern, goal-based enrichment" look like for the humans we work alongside in the professional animal care field? We chat about the staff-driven professional development offerings that happen during "Growvember", the focused feedback that we get from "intention projects", the important silliness that is the "NEI Off-Topic" WhatsApp chat, and the important skills we're all building thanks to the game GeoGuessr.If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari and Chris steal a bit of time out of a busy day to chat with NEI's Steve Martin to follow up on last week's episode and talk about the practical, observable, and trainable behaviors that we see great trainers do. Focusing both on skills people can build in themselves and help build in others, the trio talks about meeting people where they're at, the importance of having a solid plan (that can change at any time based on feedback from your animal's behavior ), being an "actively adjusting" trainer, understanding that an animal saying "no" is a call to action to forge a path to "yes," letting your ego stay in the car, and the crucial role of flexibility. Also, stay tuned for the WILD origin story of one of NEI's most well-known show bits: the dollar bill routine. Do your best to not throw up!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!References from the episode:"The Top 10 Behaviors of Expert Animal Trainers" by Steve Martin (Paper | Webinar)

With Chris busy being immersed in our Immersion Workshop, Ari is joined once more by Adam Geltz (Senior Trainer, Natural Encounters, Inc.) to discuss a listener email asking us to share some thoughts about cultivating great animal trainers. They start by talking about setting up strong antecedents to foster a safe environment for learning, move on to building training skills through offering and accepting valuable feedback, and finally chat about finding reinforcers that encourage more training and learning in the future. Come break it all down with us!If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!References from the show: The Jocko Podcast with Jocko WillinkThe Top 10 Behaviors of Expert Trainers by Steve MartinThe Top 10 Behaviors of Expert Human Mentors by Chris JenkinsThe TEC Talk Library of Behavior and Training WebinarsBehavior Analysis and Learning by W David Pierce and Carl D. CheneyLearning and Behavior by Paul ChanceDon't Shoot the Dog by Karen PryorCrucial Conversations: Tools for Talking When Stakes Are HighAnimal Training by Ken Ramirez

Chris and Ari sit down with Ramon Castillo, who Ari first connected with through NEI's work with Bearizona Wildlife Park—when he reached out to chat about reptile training! They discuss his time at Bearizona, his transition to The St. Augustine Alligator Farm, and how he's working to make animal programs more accessible in both English and Spanish. Tune in for insights on breaking barriers and creating universal connections with wildlife!-----------------------If you have an idea for how you can make our show better, you can let us know by filling out our quick, anonymous survey about our show at ⁠https://www.surveymonkey.com/r/tectalkpod⁠ until Feb 28, 2025, or just reach out to us at podcast@naturalencounters.com - thanks for listening!

With Ari out conferencing in Tennessee, Chris is joined by fellow NEI'er Adam Geltz to talk about their takeaways from Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink and Leif Babbin. They chat about the importance of recognizing when your ego gets in the way of making decisions that are best for the team, how vulnerability and delegation build trust and influence, why you have to be careful where you choose to spend your "leadership capital", where punishment might and might not be the best tool, and why setting expectations and enforcing them is important to help everyone be successful. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!-----------------If you have an idea for how you can make our show better, you can let us know by filling out a quick, anonymous survey about our show at ⁠https://www.surveymonkey.com/r/tectalkpod⁠ until Feb 28, 2025.

With Chris busy teaching at NEI's Professional Contemporary Animal Training and Management Workshop, Ari gets some coworker support and is joined by special co-host Adam Geltz and returning guest Shay Gruman! The three talk about how they've each been working on their personal and professional growth outside of NEI, reflecting on how breaking goals into smaller parts can help increase one's rate of reinforcement, the importance of building both active and passive skills, the gift we give others when we intervene less, and what continual growth looks like as people with different backgrounds that are currently in three different levels of the company.References:Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim ScottCrucial Conversations: Tools for Talking When Stakes Are High by Grenny, Patterson, Et AlFYI: For Your Improvement - A Development and Coaching Guide by Michael Lombardo and Robert EichingerThe HealthyGamerGG Podcast with Dr. KThe Animal Training Academy Podcast Show with Ryan CartlidgeDrinking From The Toiletby Hannah BranniganJocko Willink - Retired US Navy Seal, Author, Leadership InstructorIf you have an idea for how you can make our show better, you can let us know by filling out our quick, anonymous survey about our show at⁠https://www.surveymonkey.com/r/tectalkpod⁠ until Feb 28, 2025.

Chris is joined by fellow podcaster and all around amazing Kiwi, Ryan Cartlidge, founder of Animal Training Academy! Ryan chats about how a desire for better work-life balance led to exploring non-zoo jobs beyond consulting, how a friend with a recording studio led to ATA's first online course, why it's important for people in the field to "keep their swords sharp," the joy of working with happiness engineers, and why you should thank people when they say "no." ----- If you have an idea for how you can make our show better, you can let us know by filling out our quick, anonymous survey about our show at https://www.surveymonkey.com/r/tectalkpod until Feb 28, 2025. ----- References from the show: Making Ripples by Animal Training Academy Rich Dad, Poor Dad by Robert Kiyosaki Reptelligence - Reptile Enrichment, Training, and Education

HAPPY 250TH EPISODE, TEC TALK! To celebrate this fun landmark, Ari and Chris are joined by four amazing people who've had a huge impact on us and our field: Ken Ramirez (Karen Pryor Clicker Training), Steve Martin (Natural Encounters, Inc.), Susan Friedman (Behavior Works), and Tim Sullivan (Brookfield Zoo Chicago)! Our guests talk about how they all met each other (spoiler alert: everyone was intimidated by everyone), reflect on the impact on their lives of the late Karen Pryor, share some of their current biggest peeves/vendettas/crusades, reveal things they are working on about themselves, and give us suggestions for topics and guests for future episodes. It's an incredible talk with incredible people, and our way of saying thank you to our listeners for supporting the show - here's to the next 250! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! References from the episode: A Celebration of Life: Karen Pryor The Modern Principles of Shaping by Karen Pryor ⁠Modern Animal Care: A Skinnerian Perspective on Choice and Control⁠ by Christy Alligood and Susan Friedman

Ya'll know the drill by now: you send us an email, you get invited to be on the podcast, and as a result we get to hang out with Katy Kocisko (not Kocinko, Chris), orangutan caretaker at The Center for Great Apes! Katy shares how a school field trip lead to her first internship and full time job at Bearizona Wildlife Park (where she first met the NEI crew when we were consulting there), how a lifelong interest in great apes lead to a big move across the country to our neck of the woods, and the challenges with anthropomorphism when caring for animals that are like us in many ways (and were often someone's pet). If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! ---------- Big shout-out to our sponsor, Magic Mind! To learn more about how Magic Mind can help you build your "Mental Wealth" and take advantage of a special 45% savings offer, visit ⁠⁠https://www.magicmind.com/thetecjan⁠⁠ during the month of January - thanks Magic Mind!

Boy oh boy, did life decide to life all over us today! Today we had a fun recording planned with the amazing Dr Susan Friedman, founder of Behavior Works... and then a surprise USDA inspection stole Ari away from us and threw everything into a tizzy! Chris did get a bit of time to chat with Susan, and though we decided to push our planned recording down the calendar to later in the year, I did get to record our chat, and at Susan's encouragement we decide to share some of it with you! We are nothing if not flexible, and hey - there's some good stuff in here! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! ---------------------------------------- We also want to thank our sponsor, Magic Mind! To learn more about how Magic Mind can help you build your "Mental Wealth" and take advantage of a special 45% savings offer, visit ⁠https://www.magicmind.com/thetecjan⁠ - thanks Magic Mind!

Ari and Chris are back together to talk about everyone's favorite topic in the professional animal care world: dealing with the grief following the loss of an animal in your care. We share some great advice from others, some old attitudes that we think aren't helpful , and some excellent resources to help all of us deal with the worst part of our jobs. Also, stick around for the end, where we share some quick thoughts about the loss of a foundational leader in the animal training field, Karen Pryor, who passed away on January 4, 2025. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! ---------------------------------------- We're excited to announce the return of our sponsor, Magic Mind! To learn more about how Magic Mind can help you build your "Mental Wealth" and take advantage of a special 45% savings offer, visit https://www.magicmind.com/thetecjan - thanks Magic Mind!

With Chris channeling the year our show was born by being knocked out by COVID, Ari takes the helm for the first podcast episode of the year to chat about all the new webinar, online course, and workshop offerings that NEI has on the books for 2025. Come hang out with us, it'll be a blast! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari and Chris are excited to be joined by former NEI'er, secret payroll lover, and reluctant extrovert Lacey Zeno, Curator of Ambassador Animals at Point Defiance Zoo & Aquarium! Lacey talks about the path that took her from dog training and vet school prep to being Ari's roommate in Dallas (thanks, Amy Robinson!), achieving her goals of working with free-flight birds and elephants, the ins and out of making a huge move with two kids and too many pets, the importance of asking for helping when taking on new responsibilities, the essential role of building relationships with people you don't "need to," and why moving on to new things doesn't change who you are or take away from what you've done. You're doing it, Lacey!! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Thanks to the magic of technology, Chris is joined from the other side of planet Earth by Emma Pearce, Carnivore Keeper and Animal Training Coordinator at Hamilton Zoo in New Zealand! Emma shares her journey through the animal care field in Australasia (including a brief detour into biosecurity), what it's like to be an "animal training committee of one," offers feedback about what it's like to be "pushed" by NEI, and how she's applying her animal training knowledge and skills to the human animals she works with. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

We're excited to be joined by one of Chris' earliest mentors in the professional animal care world, Stu Levine! Stu crushes decades of amazing experiences into less than an hour to talk about being a part of the original "Florida NEI" team that moved Steve and the company from its former home base of Minnesota, the joy of eating lunch with a baboon every day, his history as a keeper, coordinator, and executive leadership consultant with the Walt Disney Company, the importance of combining organic learning with taking roles outside your comfort zone, why you should try to get a job doing your second favorite thing in life, and why leaders should let people dance on their dancefloor. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Coming back to the show for his first full-episode guest spot, Ari and Chris welcome Jon Rossi to the show! Jon talks about how his world shutting down in 2020 led to the creation of the Rossifari Podcast, his adventures getting to meet the various members of the NEI crew, how a silly joke gone too far got NEI's Amy Fennell killed (spoiler alert: she's alive and part of this episode), the series of events that got him involved with the Red Panda Network, Penguins International, and the Aquarium of Niagara, how being married to a vet keeps him grounded, and why it's important for people to fall in love with their local zoos.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

We are excited for the triumphant return of one of our favorite people (and earlier podcast guests), Megan Geddes! Megan catches us up on her post-NEI life in Australia (where she's currently a Senior Trainer at Taronga Zoo), reminisces about preparing the perfect outfit for her NEI phone interview, quizzes us on our knowledge of Aussie slang, discusses the importance of confidence and bravery, and shares the drawbacks of living close to seahorses. We miss you,  Megan - Mom and Dad are so proud! ;-) If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari and Chris are excited for the return of Kait Wiktor, Manager of Animal Behavior and Wellbeing at Omaha's Henry Doorly Zoo and Aquarium! Kait joins us to talk about her recent adventures through all things "Crucial": the resources and certification programs from Crucial Learning, the organization behind our favorite professional (and personal) development resource, Crucial Conversations. Kait walks us through the six sources of influence, the importance of opinion leaders, the vital role of deliberate practice, why its good to have a suitcase of interventions when troubleshooting behavior challenges, and why you shouldn't "avoid the chainsaw."  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

A biologist? At Disney?? That's right, it's the return of Morgan Belle, Conservation Programs Manager with Disney's Animals, Science, and Environment! After a brief recap of her history in the field, Morgan chats about life as "everyone's 'bug lady'", the (somewhat controversial) difference between bugs and insects, how improv classes were the scariest and most transformative thing she's ever done, and modern advancements in butterfly telemetry, before partnering with Ari to tell the most epic entomological tale ever: the story of "The Bee." If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari and Chris are joined by one of their favorite Brits, Shaping Behaviour founder Nicky Plaskitt! Nicky chats with us about her path from zookeeper to zoo training consultant, the importance of not being risk-averse, the unexpected academic audiences that her company has connected her too, the importance of establishing and maintaining an online following, why trainers should avoid perfection and shoot for "a middle ground that becomes your new beginning," and why highland cows are the best. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari and Chris are joined by one of their absolute favorite people in the field, Elly Neumann! Elly chats with us about the journey that brought her to her current role as Coordinator of Welfare, Training, and Enrichment at Jerusalem Zoo, the wide spectrum of where animals institutions are at globally in the development of their behavior management programs, the evolutions of how we share knowledge in the zoo world, the important work she has been a part of through the Animal Behavior Management Alliance (where Elly is the current President) and The Animal Behavior Community, and the importance of finding ways to get more involved.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari and Chris are joined by one of their favorite members of the NEI Expanded Universe: Sidney Campbell, Senior Trainer & Educator at Cascades Raptor Center! Sidney details the path that took her from San Diego elephants to Alaskan raptors, how her interest in non-profits was the perfect partner to working in raptor rehab, the unique way that animal trainers are skilled at taking care of each other, the joy of behavior puzzles, the importance of investing in productive friendships, the crucial role of the Silver Brigade, and why everyone should "figure out who you are, and do it on purpose". Shout outs to Jason Beale, Amy Fennell, and Dolly Parton!  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! References from the episode:  How to Build a Slide Door Crate by Tim Van Loan

Here's one we've been excited to do for awhile: Ari and Chris are joined by Cheyenne Mountain Zoo President & CEO Bob Chastain and NEI President & CEO Steve Martin to talk about the history of the relationship between the two organizations! We chat about "Bob's side of the story" for CMZ tales Steve's been telling us for years, how the stage was set for sweeping training and culture changes at the zoo by Bob's predecessor (thanks, Susan Engfer!), how free flight bird training made Bob think differently about parenting, the magic of "discretionary energy", how what got you here won't get you where you want to go, and the importance of knowing when animals - and people - are ready for what's next. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!   

Despite cell phone signals doing their best to keep us apart, Chris AND Ari are joined for the return of Greg Peccie, Riverbanks Zoo and Garden's Director of Animal Care and Welfare! Greg returns to the show to help us dig deeper into the many angles of professional development: developing a shared language for what those two words mean, how "quiet quitting" fits into an industry that requires constant diligence and effort from its employees, why newer keepers might be better served to aim for batting singles instead of homeruns, how being a change-maker and being miserable are both choices a person can make, and why leaders might want to see how a racehorse performs before they put money on it.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!  

Because we thought it might be fun to talk about animals for a change on our animal training podcast, Ari and Chris are joined by Brookfield Zoo Chicago's Tim Sullivan to talk about the history, evolution, and future of environmental enrichment! Inspired by Tim's presentation at the 2024 ABMA Conference, we discuss the shift from "throwing trash into beautiful habitats" to goal-based enrichment, how the late Hal Markowitz was way ahead of his time, the importance of overcoming "analysis paralysis" to make approximations towards improved welfare, how enrichment can give animals purpose, the role on unpredictability in animal care, and the exciting frontiers of free operants and enriched experiences. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Want to know more about what control can look like for the animals you work with? This is the episode for you! Ari and Chris are joined by Khaz Brooks and Ryan Talbot to talk about the work they did with (what they learned was) assent training at Wolf Park. They share how research into ABA and control gave them new language for giving their wolves a stronger voice in their training, how higher level training isn't as "magical" as it sometimes looks (it's about effort!), the joy of giving animals new skillsets, and the value of finding your fellow nerds.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! References from the episode:  An Introduction to Cooperative Care for Canines - Big Bad Rescue Network Foundations of of Preemptive Compassion: A Behavioral Concept Analysis of Compulsion, Consent, and Assent (Linnehan et al., 2023) Can There Be Compassion Without Assent? A Nonlinear Constructional Approach (Abdel-Jalil et al., 2023)

Chris is joined by many people using many microphones to talk about the 2024 AZA Annual Conference in Calgary, Canada! What did we learn? Who did we meet? What did we do? Listen and find out! Big thanks go out to Jen Charette (Zoo Community Manager, Tessere), Liz Evans (Manager of Behavioral Husbandry and Animal Programs), Jon Rossi (host/producer, The Rossifari Podcast), Justin Garner (Curator of Zoological Operations, Bush Gardens Tampa Bay), and the mega-group of Samantha Sherry, Ashley Breusing, Avery Schneider, Corryn Zylstra, Nathan Ooms, Kaylie Adams, Christina Fournier, Kaci Agre, and Cassidy Payne (Zoo, Aquarium, and Animal Shelter Management Graduate Program, Colorado State University) for their time and participation! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

After wayyyyy too much time of talking about making it happen, Chris and Ari finally sit down to chat with the legendary Ken Ramirez! Ken shares his inspiring and unique journey through the animal training field—from his early passion for guide dogs, to his long career in marine mammal training, all the way up to his current role leading up Karen Pryor Clicker Training. He also discusses how teaching a Masters Course led to writing his renowned book, Animal Training: Successful Animal Management Through Positive Reinforcement. Ken's journey highlights how taking advantage of unexpected opportunities can create a lifetime of teaching and learning. If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

In our continuing quest to collect the entire AZA Professional Development Committee on the show, we're excited to be joined by Jennifer Charette, Zoo Community Impact Manager at Tessere! Jen shares her unique path from birthday party host to zoo industry professional, the importance of committee service and understanding your "resource engine", how defining her "horizon job" got her to where she is today, why everyone should have an IDP, and why we should probably all let people lean into what they're good at instead of having to fit inside a box.  Also, make sure to stick around until the end to find out the answer to the question: "so....why 'hedgehog'?" If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

With Ari away having some extended Labor Day Weekend fun with family, Chris is joined by NEI's Samm Griffin! We chat about the path through the animal care field that brought Samm to NEI (take note, aspiring future animal care professionals), the importance of - and the advantages of working for - smaller zoological institutions, and how the support of her early NEI mentors kept her from spreading her wings and taking off after her seasonal stint with the company.  And speaking of Labor Day: through the power of magic AND technololgy, we're also joined by Sean, Hunter, Johneli, Anthony, Skyler, Shay, Emily, Meg, and Laurel from our Roger Williams Park Zoo and Minnesota Zoo shows on their final day of 2024 road shows! Congrats teams, you folks are amazing!!! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Ari is busy getting ready to visit our team in Rhode Island, so this week Chris is joined by returning co-host Adam Geltz to welcome back to the show two of our favorite people in the animal care world, Shelby Jecius and Kyle Alexander from Bearizona Wildlife Park! The four of us chat about their recent experience of moving from being supervisors into mid-level management, the important influence their leaders have had on the leaders they want to become, how working more (on the right things) can help prevent burnout, and the importance of remembering that there are better places to be miserable than in the animal care field. We like you, Shelby and Kyle!  Oh, and Bearizona COO Dave O'Connell (who makes a brief appearance) is pretty cool too, we guess.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! --------------------------------- This episode is brought to you by Magic Mind! To learn more about the world's first mental performance shot and get up to 48% off your first order, go to https://www.magicmind.com/tectalkpod and enter the code TECTALKPOD20 at checkout. Thanks, Magic Mind!

The TEC Talk Podcast is super excited to invite Rick Hester to the show! Rick joins us to talk about the journey that brought him to his current role as Curator of Behavioral Husbandry at Cheyenne Mountain Zoo, the important ways his understanding of training and behavior were moved ahead by formative experiences with both NEI and Dr Susan Friedman, his exciting recent work exploring the concept of "free operants" with a variety of earthlings, and to share some thoughts about how he is able to keep a lot of plates spinning in his life in a way that is both hard AND reinforcing.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!  

Chris is back from New Zealand and surprises Ari to share (and get her feedback on) the quotes he included in his recent ABMA presentation, "Communication and Teamwork Through the Eyes of a Trainer." Spoiler alert: she thinks they're pretty great, and has lots of great further information to share! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Despite being separated by 8,061 miles and a 16-hour time difference, Chris and Ari are back behind their microphones to chat about the aftermath of Hurricane Debbie and Chris' adventures consulting at Hamilton Zoo in New Zealand. Sweet as! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!  

Chris is flying to the future (sort of) as he heads to New Zealand to do some consulting in the land of Hobbits, so Ari hosts this episode without him, but she is not alone! Natural Encounters Senior Trainer, Nathan Hensley, joins her to talk about the many, many things he does with and for NEI. A lover of Science, he found his way into the field after tagging along with his Grandfather, who was a docent at the Cheyenne Mountain Zoo. Spending time at this awesome facility inspired him to pursue a career in the field, eventually coming to work for NEI. He has worked at many locations within our company and played many roles: building things, driving birds across the country, setting up road shows, presenting on stage, teaching in workshops, and beyond! He is someone everyone loves to work with on any team as he always strives to support everyone around him to reach new heights.   If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

Earlier this month, NEI had the priviledge of hosting the students and staff of Santa Fe College's Zoo Technology Program for an all-day field trip to our home base facility (aka "The Ranch) in Winter Haven, FL, and leave it to us to find a way to turn it into a podcast. This week's episode is the Q&A panel that Chris hosted, featuring Steve Martin, Clarie Santiago, Brad Moore, DonnaSue Evans, and Sage Treloar answering questions from our visitors. We covered a lot in just about 30 minutes, and despite some challenges with the recorded audio we think there's a little something in here for everyone.  If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!

With Ari away at the IAATE Midyear Meeting, Chris is joined by fellow ABMA Board Member and animal behavior podcaster, Shane Gorbett, to attempt to answer this question: how do we define a "modern zookeeper"? If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com!  

Well, this one is certainly a blast from the past! On this episode, we are extremely excited to welcome journalist and author, Amy Sutherland! Chris first met Amy 21 years ago (!) when she came to spend time with him and his classmates at Moorpark College's (then-named) Exotic Animal Training and Management Program (aka "EATM") to do research for what would become a book about the program (Kicked, Bitten, and Scratched: Life and Lessons at the World's Premier School for Exotic Animal Trainers). A few years later, this lead to a widely-acclaimed New York Times article about how Amy applied the animal training principles she'd learned to her husband, which shortly thereafter lead to another amazing book about the power of using good operant conditioning techniques with the fellow humans in our lives (What Shamu Taught Me About Life, Love, and Marriage: Lessons for People from Animals and Their Trainers). We had a great time catching up with Amy to chat about what it was like getting a crash course in "our world," getting her perspective on the importance of what we do, and asking us some great questions about our hopes for the future of the field.  Shout outs in this episode: NEI's own, Steve Martin! If you have a shout-out you'd like us to share, a question or a topic you'd like us to discuss, or a suggestion for a guest we should have on the show, let us know at podcast@naturalencounters.com! --------------------------------- This episode is brought to you by Magic Mind! To learn more about the world's first mental performance shot and get up to 48% off your first order, go to https://www.magicmind.com/tectalkpod and enter the code TECTALKPOD20 at checkout. Thanks, Magic Mind!