Podcasts about talking when stakes are high

Tricia Bertram Gallant and David Rettinger discuss The Opposite of Cheating: Teaching for Integrity in the Age of AI on episode 568 of the Teaching in Higher Ed podcast. Quotes from the episode It is true that people cheat, and that's the reason we have rules in the first place in our lives. -David Rettinger There are always going to be social, personal, and individual pressures on us that cause us to do things that either we didn't realize were wrong, or that we perfectly well know that are wrong, but that in that moment seem like a reasonable trade off to our behavior. -David Rettinger Take care of yourself first, whatever that looks like. You're never going to help somebody else if you're not on firm ground yourself. -David Rettinger You can treat people with dignity and respect even as you're calling out their mistake. You can challenge them while being respectful. -Tricia Bertram Gallant It is important for us to remember to give grace to ourselves. -Tricia Bertram Gallant Resources The Opposite of Cheating: Teaching for Integrity in the Age of AI, by Tricia Bertram Gallant and David A. Rettinger Doing School: How We Are Creating a Generation of Stressed-Out, Materialistic, and Miseducated Students, by Denise Clark Pope The Four Agreements: A Practical Guide to Personal Freedom, by Don Miguel Ruiz Crucial Conversations: Tools for Talking When Stakes Are High, by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory Authentic Assessment Phil Dawson at Deacon University How Van Gogh Informs my AI Course Policy Taking A Mosaic Approach to AI in the Writing Classroom- Episode 555: A Big Picture Look at AI Detection Tools Good Robot Podcast Forever Chemicals, Forever Consequences: What PFAS Teaches Us About AI International Center for Academic Integrity Make It Stick: The Science of Successful Learning, by Peter Brown, Mark A. McDaniel, and Henry L. Roediger Study Like a Champ, by Regan a. R. Gurung and John Dunlosky The Residence Galatea 2.2: A Novel, by Richard Powers Tulsa Oklahoma

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2572: Chalene Johnson shares three foundational principles that can transform how we approach personal growth, emphasizing the importance of patience, influence, and strategic thinking when inspiring real change. Her insights empower listeners to lead others and themselves, through lasting transformation without pressure or force. Read along with the original article(s) here: https://www.chalenejohnson.com/3-principles-to-facilitate-change/ Quotes to ponder: "Change isn't something you can force upon others; it's something you inspire." "Patience isn't passive, it's strategic waiting that keeps the relationship intact while encouraging growth." "People need to feel safe, understood, and supported before they're willing to consider change." Episode references: Motivational Interviewing: Helping People Change: https://www.amazon.com/Motivational-Interviewing-Helping-People-Applications/dp/1609182278 Crucial Conversations: Tools for Talking When Stakes Are High: https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Second/dp/0071771328 Atomic Habits: https://jamesclear.com/atomic-habits Learn more about your ad choices. Visit megaphone.fm/adchoices

"Water is a limited resource, and in this refinery, every gallon saved is a win for sustainability." – Juan Meneses Water is a critical resource in industrial operations, and improving efficiency is a top priority for many companies. In this episode of Scaling UP! H2O, returning guest Juan Meneses, District Manager at Nalco Water, an Ecolab Company, discusses how a Western refinery optimized its water footprint using advanced treatment technologies.  This episode is packed with insights on water conservation strategies, sustainability goals, and the role of advanced monitoring technologies like 3D TRASAR in maximizing operational efficiency while minimizing environmental impact.  Key Topics Covered:  The Challenges of Water Usage in Refineries  This refinery faced rising water costs and increasing sustainability pressures. With water sourced from the city, costs were projected to rise by 5% annually, with wastewater discharge costs climbing even faster. Finding ways to reduce water consumption while maintaining efficiency was a top priority.  Optimizing Cooling Towers for Maximum Water Efficiency  Cooling towers presented a key opportunity for conservation. The team aimed to increase cycles of concentration to reduce water waste without compromising system integrity. By using 3D TRASAR technology, they monitored real-time conditions, allowing precise adjustments to prevent scaling and corrosion.  Implementing Smart Water Treatment Strategies  To sustain higher cycles, the refinery introduced dual cathodic inhibitors and high-charge polymers, enhancing corrosion and scale control. pH adjustments ensured effective biocide performance while maintaining system reliability. This strategic shift allowed for significant reductions in water and chemical use.  Results and Lessons Learned  By increasing cycles from 5.5 to 9.3, the refinery saved 52 million gallons of water annually while cutting wastewater discharge and chemical consumption. The biggest takeaway? Real-time monitoring and proactive pH control are essential for maintaining efficiency at higher cycles.  Best Practices for Industrial Water Optimization  Collaboration between plant operators and water treatment professionals is key. Regular monitoring, data-driven decision-making, and advanced automation tools can help refineries maximize efficiency while meeting sustainability goals. Water conservation is good for business and the environment. Could your facility save millions of gallons? Explore advanced water treatment strategies today. Learn more at ScalingUpH2O.com. Stay engaged, keep learning, and continue scaling up your knowledge!  Timestamps   02:14 – Upcoming Events for Water Treatment Professionals   08:02 – Water You Know with James McDonald  10:20 – Interview with returning guest Juan Meneses, District Manager at Nalco Water about Western Refinery Water Efficiency   11:06 – The biggest water challenges faced by the refinery  12:11 – Strategies for optimizing water footprint and sustainability goals  14:07 – How 3D TRASAR and modeling software improve water efficiency  24:50 – Water savings achieved: 52 million gallons saved  29:21 – Best practices for communicating water optimization goals  Quotes  “The way that we can reduce water in the cooling tower is to increase cycle of concentration.” – Juan Meneses "A good implementation of this project, if you can, with good and advanced monitoring and automation. You can optimize your chemical treatment by modeling the condition.” - Juan Meneses “About the teamwork, foster collaboration and communication with the customer are key component of that and focus on sustainability.” - Juan Meneses   Connect with Juan Meneses  Phone: 337.309.9619  Email: jmeneses@ecolab.com  Website: Reinventing the Way Water is Managed | Nalco Water  LinkedIn: Juan A. Meneses | LinkedIn  Click HERE to Download Episode's Discussion Guide    Guest Resources Mentioned   CH 2029 Western Refinery Optimizes Water Footprint Using 3D Trasar Technology for Cooling Modeling Tools paper  Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler   Good Profit: How Creating Value for Others Built One Of The World's Most Successful Company by Charles Koch  The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Sean Covey (Author), Chris McChesney (Author), Jim Huling (Author)      Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)   IWC (International Water Conference)      Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind   405 Cooling Water Innovation: Harnessing Wastewater for Sustainability 164 The One With Chris McChesney    Water You Know with James McDonald  Question: What effect will the water temperature have on softener backwash during regeneration?    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.   

With Chris busy teaching at NEI's Professional Contemporary Animal Training and Management Workshop, Ari gets some coworker support and is joined by special co-host Adam Geltz and returning guest Shay Gruman! The three talk about how they've each been working on their personal and professional growth outside of NEI, reflecting on how breaking goals into smaller parts can help increase one's rate of reinforcement, the importance of building both active and passive skills, the gift we give others when we intervene less, and what continual growth looks like as people with different backgrounds that are currently in three different levels of the company.References:Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim ScottCrucial Conversations: Tools for Talking When Stakes Are High by Grenny, Patterson, Et AlFYI: For Your Improvement - A Development and Coaching Guide by Michael Lombardo and Robert EichingerThe HealthyGamerGG Podcast with Dr. KThe Animal Training Academy Podcast Show with Ryan CartlidgeDrinking From The Toiletby Hannah BranniganJocko Willink - Retired US Navy Seal, Author, Leadership InstructorIf you have an idea for how you can make our show better, you can let us know by filling out our quick, anonymous survey about our show at⁠https://www.surveymonkey.com/r/tectalkpod⁠ until Feb 28, 2025.

Here is another podcast that examines the questions that regularly arise in our work. This time, Richard and Ricky consider why managers might avoid some of the more big (difficult) conversations that are needed between manager and team members. Often, senior managers assume that these conversations are happening, only to find out as issues escalate that a culture of over-politeness or hoping things will sort themselves out if we ignore them for long enough has sowed ambiguity and misunderstanding. Why do these conversations feel so difficult for managers, and what can we do to ensure that they happen early, ensuring small problems never get to become critical issues?         Richard and Ricky mention a great book on structuring these challenging conversations: Grenny J., Patterson K., McMillan R., Switzler A. and Gregory E.  (2021) Crucial Conversations (Third Edition): Tools for Talking When Stakes Are High.   McGraw Hill

In this episode of Scaling UP! H2O podcast, host Trace Blackmore dives into a conversation with Juan Meneses, District Manager at Nalco Water, An Ecolab Company to explore a groundbreaking innovation in industrial water treatment. Discover how Juan and his team harnessed treated wastewater to transform cooling tower systems, achieving a remarkable $4 million reduction in operational costs while championing sustainability. This episode highlights the challenges, strategies, and ultimate success of using treated sewage effluent—a game-changer for industries navigating water scarcity and operational efficiency. What You'll Learn in This Episode The Steps to Integrating Treated Wastewater into Cooling Tower Systems  Discover how Juan Meneses and his team approached the integration of treated sewage effluent into a refinery's cooling tower system. Learn about the initial assessments of water quality, the detailed planning process, and the role of collaboration between industry experts and stakeholders in ensuring a seamless transition. From analyzing water chemistry to implementing treatment solutions, this episode walks you through every critical step. How to Overcome Challenges Like Biofouling, Corrosion, and Scaling  Integrating wastewater into industrial systems is no easy task. Juan Meneses shares the real-world obstacles his team encountered, such as high organic content, ammonia levels, and variations in water quality. Hear about the innovative strategies they used to combat biofilm formation, prevent corrosion caused by harsh chemicals, and minimize scale buildup—all while maintaining system reliability and efficiency.   The Pivotal Role of Automation in Water Quality Management  Learn how advanced monitoring systems and real-time data collection were game changers in this project. Juan explains the importance of automated sensors in detecting water quality fluctuations, adjusting chemical dosages, and ensuring that all parameters remained within operational limits. This segment highlights how technology can simplify complex processes and prevent costly errors.   Real-World Examples of Achieving Sustainability Goals and Operational Excellence  This case study is a testament to the power of innovation in addressing both environmental and business challenges. Juan outlines how his team's efforts not only reduced freshwater usage and wastewater discharge but also saved the refinery $4 million in operational costs. This section offers practical insights into balancing sustainability objectives with financial performance, showcasing what's possible with a forward-thinking approach. This episode demonstrates how innovative water reuse strategies can align cost savings, operational reliability, and environmental stewardship. Stay engaged, keep learning, and continue scaling up your knowledge!  Timestamps  05:07 - Upcoming Events for Water Treatment Professionals  09:23 - Interview with Juan Meneses, District Manager from NalCo Water 15:18 – About the case study: using treated wastewater in cooling towers  20:32 – Automation and Innovation in Water Treatment 33:05 – Lesson learned and reflections from the project 42:42 – Water You Know with James McDonald Connect with Juan Meneses  Phone: 337.309.9619 Email: jmeneses@ecolab.com Website: Reinventing the Way Water is Managed | Nalco Water LinkedIn: Juan A. Meneses | LinkedIn Click HERE to Download Episode's Discussion Guide Guest Resources Mentioned  IWC (International Water Conference)    Freakonomics Radio Podcast  Today, Explained Podcast  CH 1979 Innovation Synergies Enable Reliable Wastewater Reuse in Cooling Towers At 4 million Lower TCO paper Good Profit: How Creating Value for Others Built One Of The World's Most Successful Company by Charles Koch  Crucial Conversations Tools for Talking When Stakes Are High, Second Edition: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler  The 4 Disciplines of Execution: Achieving Your Wildly Important Goals by Sean Covey (Author), Chris McChesney (Author), Jim Huling (Author)  Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)    Scaling UP! H2O Academy video courses Submit a Show Idea The Rising Tide Mastermind  The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months 164 The One With Chris McChesney Water You Know with James McDonald Question: What do you call sections in a water system with low or no flow due to system design and/or operation?   2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE.

Today, we're diving into a book that every small business owner needs on their shelf—Crucial Conversations: Tools for Talking When Stakes Are High. If you've ever been in a situation where emotions are high, stakes are enormous, and you have no idea what to say, this book has answers. And as small business owners, those moments come up all the time.

In this episode, we dive into "Crucial Conversations" by Patterson, Grenny, McMillan, and Switzler, exploring essential techniques for handling high-stakes discussions in both professional and personal settings.Whether you're a team leader, product manager, or looking to improve your interpersonal skills, this episode offers practical strategies to transform challenging conversations into opportunities for growth and collaboration.Listen as we discuss:Creating safety in dialogueManaging emotions and storiesThe STATE method for persuasive speakingDecision-making processes in teamsReferences:Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al SwitzlerThinking, Fast and Slow by Daniel KahnemanEmpathy: A Handbook for Revolution by Roman KrznaricThe Lean Startup by Eric RiesINSPIRED: How to Create Tech Products Customers Love by Marty Cagan#CrucialConversations #CommunicationSkills #LeadershipDevelopmentcrucial conversations, communication skills, leadership, team management, conflict resolution, emotional intelligence, decision making, agile, product management, workplace communication= = = = = = = = = = = =YouTube= = = = = = = = = = = =Subscribe on YouTube:https://www.youtube.com/channel/UC8XUSoJPxGPI8EtuUAHOb6g?sub_confirmation=1Applehttps://podcasts.apple.com/us/podcast/agile-podcast/id1568557596Spotifyhttps://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Amazonhttps://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-Podcast= = = = = = = = = = = =Toronto Is My Beat (Music Sample)By Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)

Audiologists and practice owners often avoid tough conversations about underperformance or conflict, leading to unresolved issues and workplace tension. Addressing these challenges is key to improving team dynamics, retaining talent, and fostering practice growth. After a decade in corporate, Gene Hammett built a $7 million online business, only to lose it all when a deal went sour. From this setback, he discovered a passion for coaching CEOs to develop strong leaders and address limitations. In this episode, Gene joins Kevin to share actionable strategies to enhance leadership and navigate tough conversations for a thriving audiology practice. Gene Hammett is a bestselling author, keynote speaker, and executive coach who helps founders and CEOs develop strong leaders at every level. Over 1 million business leaders have used his advice to improve their leadership and grow their companies. In this episode, Kevin and Gene will discuss: (00:00) Introduction  (00:46) Pivoting from Corporate Life to Entrepreneurship (01:51) Growing His Sports Tour Business from Zero to $7 Million (03:14) Rebuilding From Scratch After Losing Everything (05:35) His Journey to Becoming a Top Leadership Coach  (10:50) Transforming Leadership Styles for Better Results (14:35) Why Mission-Driven Practices Attract and Retain Top Talent (16:08) The Power of Tough Conversations in Team Growth (23:08) How Leadership Styles Impact Tough Conversations (26:25) Mastering Difficult Conversations in Four Simple Phases (32:08) Gene's Straightforward Guide to Leading with Impact (34:50) The Framework for Handling Tough Conversations (40:20) Why Every Hard Talk Needs a Follow-Up  (43:52) Connecting with Gene Gene Hammett is a bestselling author, keynote speaker, and executive coach who helps founders and CEOs develop strong leaders at every level. After studying the leadership of fast-growing businesses on the Inc. 5000 list, he discovered strategies that help companies grow. Gene is also the founder of the Growth Think Tank podcast, which is recognized as a top resource for leaders. His work has appeared in publications like Inc., Entrepreneur, and Success magazines. Over 1 million business leaders have used his advice to improve their leadership and grow their companies. Connect with Gene: Gene's Website: https://genehammett.com/  Gene's LinkedIn: https://www.linkedin.com/in/genehammett/  Resources Mentioned: Gene's Book, How to Have Tough Conversations: The Framework for Great Leaders to Say What Needs to Be Said When the Pressure Is On: https://www.amazon.com/How-Have-Tough-Conversations-Framework-ebook/dp/B0D7WFLZL5  Start With Why by Simon Sinek: https://www.amazon.com/Start-Why-Simon-Sinek/dp/1591844517/  Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott: https://www.amazon.com/Radical-Candor-Kick-Ass-Without-Humanity/dp/1250103509  Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et al: https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/B09BK342ZW/  The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery

What does it take to build a powerful CEO-COO relationship? In this episode of the Second in Command podcast, Cameron Herold speaks with Scott Hardy, CEO of Top Class Actions, about the critical dynamics that drive collaboration and success between a CEO and their second in command. Scott shares how hiring a COO transformed his business, scaling it from $1 million to $10 million annually, and highlights the importance of trust, communication, and clearly defined roles.Scott and Cameron explore practical strategies for empowering a COO to thrive, including fostering open dialogue, managing conflicts constructively, and creating systems that ensure accountability without stepping on toes. Whether you're a CEO looking to strengthen your partnership with your COO or a second in command aiming to support your visionary leader, this episode offers valuable insights into building a seamless and effective leadership team. Enjoy! In This Episode You'll Learn:Why trust and communication are the foundation of the CEO-COO relationship [10:55]The difference between a VP of Operations and a COO, and when to make the transition [9:28]How to manage conflicts constructively and ensure alignment within the leadership team [15:51]The importance of clear roles and responsibilities in fostering team collaboration [23:09]Strategies for empowering a COO to become a true integrator and decision-maker. [25:06]And much more... Resources:Connect with Scott: LinkedIn Connect with Cameron: Website | LinkedInGet Cameron's latest book "Second in Command: Unleash the Power of Your COO"Get Cameron's online course – Invest In Your LeadersBooks Mentioned:Crucial Conversations: Tools for Talking When Stakes Are High

What do you need to know before selling your life's work or buying someone else's? Learn from Stephanie's experience as she shares her perspective on avoiding key obstacles during the acquisition and transition process in buying or selling an accounting practice. After working together in the mergers and acquisitions space for more than 15 years, you don't want to miss out on Brannon and Stephanie's conversation! This podcast touched on:The importance of having a vision before you sell your CPA firm. Why buyers and sellers need to consider cultural fit before transitioning. Having hard conversations early on to avoid issues in the long run. Whether you are considering buying or selling a CPA firm, it is crucial to consider your personal and professional goals beforehand. Knowing what your vision is before leaving your practice or buying a new one is vital to the success of either endeavor. Additionally, knowing what your values are and focusing on finding a cultural fit is key to the negotiation and transition process. Listen to learn more in this episode of the Accountant's Flight Plan! If this conversation inspires you to learn how your firm would fare in the marketplace, please download our CPA VALUATION KEY FACTORS REPORT. You can listen to the podcast on the player below or watch the latest episode here! Time stamps:00:34 - Introduction of Stephanie Smith; Poe Group's most experienced broker.3:10 - What makes for the most challenging and most enjoyable deals?10:55 - What you need to do to prepare to sell your CPA firm.16:12 - Why focusing on fit is key to a successful accounting firm transition.24:05 - How AI could help the accounting profession.28:28 - Book recommendation: Crucial Conversations Tools for Talking When Stakes Are High

Episode Summary: In this episode, Kelly and Alix continue sharing their most influential self-help books, this time diving into Human Design and honing in on how to show courage and be unapologetically ourselves.Topics Discussed:[1:23] Human Design: The Revolutionary System that Shows You Who You Came Here to Be by Jenna Zoe[18:41] Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone by Brené Brown[22:09] Not Nice: Stop People Pleasing, Staying Silent, & Feeling Guilty... And Start Speaking Up, Saying No, Asking Boldly, and Unapologetically Being Yourself by Dr Aziz Gazipura[33:30] Gut: the Inside Story of Our Body's Most Underrated Organ by Giulia Enders[41:21] Crucial Conversations: Tools for Talking When Stakes Are High by Joseph GrennyOther Resources MentionedMy Human DesignI Contain Multitudes: The Microbes Within Us and a Grander View of Life by Ed YongStrange World (film)What's New at LitJoy?Ella Enchanted LitJoy Edition releases on June 5 for Lunacorn Early Access and June 6 for public access! Whether you're returning to Frell or experiencing the magic for the first time, our gorgeous gilded edition will take your breath away!Follow LitJoy!We deeply appreciate your support in creating a community around stories!Make sure to RATE & REVIEW The LitJoy Podcast wherever you listen.Subscribe to our email list at https://litjoycrate.com/podcast-emailJoin our Lunacorns private membership group at https://litjoycrate.com/podcast-lunacornsFollow us on Instagram @litjoycrateFollow us on TikTok @litjoycrateCheck out LitJoy's officially licensed author collections!Use the code PODCAST10 for a 10% off discount!Find all episode show notes on The LitJoy Podcast homepage!Thank you for talking self-help books with us! We hope you found something new to take with you on your journey. Hosted on Acast. See acast.com/privacy for more information.

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2191: Chalene Johnson emphasizes the critical importance of first impressions and effective communication in personal and professional success. By focusing on areas like dress, posture, smiling, and word choice, you can create a magnetic first impression. Additionally, becoming a confident communicator involves preparation, clarity, and audience engagement, ensuring you seize every opportunity. Read along with the original article(s) here: https://www.chalenejohnson.com/first-impressions/ & https://www.chalenejohnson.com/become-a-confident-communicator/ Quotes to ponder: "Take the time to look your best and dress appropriately for the situation. You want to fit in; you don't want your garments to draw attention away from yourself." "Smile fully and look people in the eye. When they speak, nod and smile as if you understand what they are saying. Make others feel like they are very important to you." "Do your best to speak clearly and at an auditory level that mimics others in the room. You neither want to be too quiet nor too loud." Episode references: How to Win Friends & Influence People: https://www.amazon.com/How-Win-Friends-Influence-People/dp/0671027034 Crucial Conversations: Tools for Talking When Stakes Are High: https://www.amazon.com/Crucial-Conversations-Talking-Stakes-Second/dp/1469266822 The Art of Communicating: https://www.amazon.com/Art-Communicating-Thich-Nhat-Hanh/dp/0062224662 Learn more about your ad choices. Visit megaphone.fm/adchoices

Season three of the You Deserve to Love Your Job podcast is here! This season, Arlene is focusing on burnout and well-being. She's also introducing guest hosts who will bring fresh perspectives and insights to the podcast. By collaborating with different voices, she aims to provide you with a diverse range of topics and discussions. Stay tuned for engaging conversations and interviews with experts in the field! She's thrilled to kick off Season 3 with you all and share her personal experiences with burnout in the first episode. Your support and engagement mean the world to her, and she can't wait to explore these important topics with you. Thank you for being a part of this incredible journey. Let's make Season 3 the best one yet! Resources and links mentioned in this episode:-Looking to find more joy, meaning, and purpose in your life? Grab Arlene's book here!-Join the Crew -Arlene's private email group and get a checklist to get your LinkedIn profile in top shape and the first chapter of her book.-Subscribe to Arlene's YouTube channel here!-Check out the merch here!-Read the book: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson. New to the show? Tune into our previous seasons and soak up all the goodness here.

If you've been tuning in regularly, don't miss out on your FREE GIFT! Simply click here to claim it. Remember, this offer won't be available for long, as I can't extend it to everyone indefinitely.

Join us on this episode of Conversations Unveiled as we explore the transformative power of communication through a curated list of 10 must-read books. From navigating crucial conversations to understanding the psychology of persuasion, each book offers invaluable insights and practical strategies to enhance your communication skills. Dive into the world of effective communication with us as we uncover the secrets to building meaningful connections and fostering open dialogue in both personal and professional settings. Whether you're a seasoned communicator or just starting on your journey, this episode is sure to inspire and empower you to communicate with confidence and authenticity. Tune in and embark on a journey to master the art of communication! Here are the 10 must-read books on communication.1. Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler2. How to Win Friends and Influence People by Dale Carnegie3. Nonviolent Communication: A Language of Life by Marshall B. Rosenberg4. Talk Like TED: The 9 Public-Speaking Secrets by Carmine Gallo5. Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen6. The Power of Now: A Guide to Spiritual Enlightenment by Eckhart Tolle7. Influence: The Psychology of Persuasion by Robert B. Cialdini8. Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain9. Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves10. The 5 Love Languages: The Secret to Love that Lasts by Gary ChapmanThese books cover a wide range of topics related to communication, from handling difficult conversations to public speaking, emotional intelligence, and building meaningful relationships.Enjoy :)Support the show

In this episode, we explore signs that indicate a conversation is veering off course and provide strategies to steer it back on track, drawing from insights in "Crucial Conversations: Tools for Talking When Stakes Are High." Learn how to recognize emotional escalations, skeptical conclusions, and repetitive dialogue patterns, and discover techniques like unbundling, making informed choices, and simplifying complex topics to ensure productive discussions. Join us as we navigate the art of effective dialogue and empower you to tackle crucial conversations with confidence. To purchase Tim's book "Breathe": https://www.hoperescue.org/product-page/breathe For more information on this particular show, be sure to check out the show notes on https://www.hoperescue.org/ If you enjoyed listening, please head over to iTunes and leave us a review! You can connect with us on Instagram and Facebook @hoperescuepodcast. If you have comments, questions, or recommendations for future podcasts, email us at hoperescuepodcast@gmail.com.  Thanks for listening! We love you guys!

Join us for our latest episode as we explore insights from "Crucial Conversations: Tools for Talking When Stakes Are High." Discover how the concept of the "fool's choice" limits options in difficult discussions and how embracing dialogue can lead to more positive outcomes. Learn 5 practical strategies to navigate crucial conversations with confidence. To purchase Tim's book "Breathe": https://www.hoperescue.org/product-page/breathe For more information on this particular show, be sure to check out the show notes on https://www.hoperescue.org/ If you enjoyed listening, please head over to iTunes and leave us a review! You can connect with us on Instagram and Facebook @hoperescuepodcast. If you have comments, questions, or recommendations for future podcasts, email us at hoperescuepodcast@gmail.com.  Thanks for listening! We love you guys!

February 17, 2024 Weekly Flash Briefing: Swimming Pools, Industry News, Business & CulturePool Chasers WebsiteInstagramFacebookYouTubeJMax Collaborating with Pul for the Pul pulcollect_LD1Celebrating 25 years of WaterShapesTwinscape Introduces Hydrofloors-ProLinePro Pool Inspectors WebsitePro Pool Inspectors TrainingLyon financial: Industry Best FinancingFeb 19-21: Southeast Pool & Spa ShowFeb 21-23: National Plasterers Council Annual ConventionFeb 23-24: Everything Under The Sun ExpoPool Industry PodcastsPools in Culture: Irishman & 70's Howard Johnson's PoolPool of the Week: Casa To in Puerto Escondido, MexicoBook of the Week: Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition by Joseph GrennyQuote of the Week: In time and with water, everything changes. - Leonardo da Vinci

Chapter 1 What's Change Anything Book by Kerry PattersonChange Anything: The New Science of Personal Success is a self-help book by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. It provides a framework for making successful and lasting changes in one's life by identifying and addressing the six sources of influence that can hold individuals back from achieving their goals. The book offers practical strategies and techniques for modifying behavior, changing habits, and effectively overcoming obstacles to personal success.Chapter 2 Is Change Anything Book A Good Book"Change Anything: The New Science of Personal Success" by Kerry Patterson has received positive reviews from readers and is popular for its practical advice on creating lasting change in various aspects of life. It combines psychology, sociology, and personal anecdotes to provide a comprehensive guide for changing habits, relationships, and behaviors. If you are interested in self-improvement and personal development, this book may be worth a read.Chapter 3 Change Anything Book by Kerry Patterson Summary"Change Anything: The New Science of Personal Success" by Kerry Patterson offers a comprehensive guide on how to make lasting changes in your life. The book introduces the concept of the “six sources of influence” that affect our behavior: personal motivation, personal ability, social motivation, social ability, structural motivation, and structural ability.Patterson explains how these sources of influence can be leveraged to create lasting change in any area of your life, whether it's improving your health, relationships, or career. The key to making meaningful changes, according to the book, is to identify the specific behaviors that need to be changed, and then systematically address each source of influence to support those changes.Through real-world examples and practical strategies, Patterson demonstrates how readers can overcome common obstacles such as lack of motivation, self-doubt, and environmental factors that hinder progress. By understanding and applying the principles outlined in the book, readers can take control of their lives and achieve their goals.Overall, "Change Anything" provides a roadmap for creating meaningful and lasting change, offering readers the tools and strategies they need to overcome challenges and achieve personal success. Chapter 4 Change Anything Book AuthorKerry Patterson is an American author, speaker, and management consultant. He is known for co-authoring several bestselling books on communication, influence, and change management. The book "Change Anything: The New Science of Personal Success" was released in 2011 and was co-authored by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. Some of Kerry Patterson's other notable books include:- "Crucial Conversations: Tools for Talking When Stakes Are High" (2002)- "Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior" (2013)- "Influencer: The Power to Change Anything" (2008)Among these books, "Crucial Conversations: Tools for Talking When Stakes Are High" is considered one of the most popular and impactful editions, receiving critical acclaim for its practical advice on effective communication in high-stakes situations.Chapter 5 Change Anything Book Meaning & ThemeChange Anything Book Meaning"Change Anything" by Kerry Patterson is a self-help book that explores the power of...

In episode 210, we are diving into the transformative concept of healthy communication, drawing insights from the acclaimed book "Crucial Conversations: Tools for Talking When Stakes Are High." Anchored by the timeless wisdom of Proverbs 18:21, we explore the profound impact our words hold and the pivotal role of healthy communication in nurturing meaningful relationships. To purchase Tim's book "Breathe": https://www.hoperescue.org/product-page/breathe For more information on this particular show, be sure to check out the show notes on https://www.hoperescue.org/ If you enjoyed listening, please head over to iTunes and leave us a review! You can connect with us on Instagram and Facebook @hoperescuepodcast. If you have comments, questions, or recommendations for future podcasts, email us at hoperescuepodcast@gmail.com.  Thanks for listening! We love you guys!

In this episode of Moonshots Podcast, we dive deep into mastering crucial conversations.Delve into the key concepts from the book "Crucial Conversations: Tools for Talking When Stakes Are High" by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory. By the end, you'll have practical insights and tools to confidently tackle even the most challenging conversations.Buy The Book on Amazon https://geni.us/XkTiAjSGet the summary https://www.apolloadvisor.com/summary-crucial-conversations-by-joseph-grenny-et-al/Become a Moonshot Member https://www.patreon.com/MoonshotsWatch this episode on YouTube https://youtu.be/k4Sw75xxGvMOpening with a gripping example set in an Airport in Bangladesh, Grenny lays the foundation by illustrating the complexities involved in these high-stakes dialogues, setting the stage for a conversation that could change how you approach difficult discussions (3m37).Gregory, from Crucial Learning, joins the conversation with a powerful insight. In just 1 minute and 24 seconds, she shares a transformative tip on "How to Start a Crucial Conversation" when anxiety grips you, providing listeners with practical tools to navigate those nerve-wracking initial moments (1m24).The hosts then turn to Productivity Game, which unpacks the essence of crucial conversations and why they are indispensable in our lives. Focusing on defusing tension, they shed light on the vital skill of "Keeping the Dialogue Going," emphasizing the importance of continuous, respectful communication even in the face of conflict (3m40).As the episode draws close, Ron McMillan takes the spotlight, leaving listeners with his profound wisdom on "Crucial Accountability." His advice serves as a compass, guiding you on when it's essential but imperative to have those crucial conversations (1m28).Join Moonshots Podcast in this transformative episode as they explore crucial conversations' nuanced art, providing valuable insights and actionable strategies that can revolutionize your approach to difficult dialogues. Don't miss out on this empowering episode, filled with wisdom and practical tips that could change how you navigate conversations forever. Tune in now and unlock the secrets to mastering the art of crucial conversations. Thanks to our monthly supporters Diana Bastianelli Andy Pilara ola Lorenz Weidinger Fred Fox Austin Hammatt Zachary Phillips Antonio Candia Dan Effland Mike Leigh Cooper Daniela Wedemeier Bertram O. Gayla Schiff Corey LaMonica Smitty Laura KE Denise findlay Krzysztof Wade Mackintosh Diana Bastianelli James Springle Nimalen Sivapalan Roar Nikolay Ytre-Eide Stef Roger von Holdt Jette Haswell Marco Silva venkata reddy Dirk Breitsameter Ingram Casey Nicoara Talpes rahul grover Evert van de Plassche Ravi Govender Andrew Hyde Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Chris Way Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Rodrigo Aliseda Konnor Ah kuoi Marjan Modara Dietmar Baur Ken Ennis Bob Nolley ★ Support this podcast on Patreon ★

It is the end of this season and we're so thankful you were here for the ride! In today's episode, Arlene shares the lessons she has learned throughout the year and how she has applied them to her daily life. She also goes over some of the most popular episodes and how they relate to the three sections of her book. Listen in and don't forget to stay tuned for next season -- it's going to be exciting! In this episode, we cover:-Lessons from this season of the podcast.-The importance of focusing on what you like and forgetting what you don't.-Useful steps in the decision-making process.-Living your greatness wholeheartedly.-A prayer for you! Connect with Arlene:-Follow her on Instagram @arlene_pace_green.-Visit her website at www.arlenepacegreen.com -Enjoying what you hear? Follow and leave a review HERE. Resources and links mentioned in this episode:-Looking to find more joy, meaning, and purpose in your life? Grab Arlene's book here!-Join the Crew -Arlene's private email group and get a checklist to get your LinkedIn profile in top shape and the first chapter of her book.-Subscribe to Arlene's YouTube channel here!-Check out the merch here!-Read the book: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson. Don't forget to tune into episode 34 where Arlene covers what we can do to improve our emotional health when working with people that we find difficult. Find the episode here.

If you've ever worked with difficult people, you know how challenging days can get. However, learning how to effectively manage these situations is an opportunity to grow and even learn more about ourselves. How do we do that? In today's practical episode, Arlene covers the things we can do to improve our emotional health when working with people that we find difficult. It's human nature to avoid difficulty – including difficult people. Listen in and learn from her top tips for working with difficult people and the strategies you can use to change your mindset so that over time there is less stress when it comes to working with that person. Enjoy! In this episode, we cover:-Understanding and respecting differences.-How to identify behaviors that we fear in ourselves.-Reframing toxic thoughts and gaining perspective.-Freeing yourself from judging others.-How to handle difficult conversations effectively. Connect with Arlene:-Follow her on Instagram @arlene_pace_green.-Visit her website at www.arlenepacegreen.com -Enjoying what you hear? Follow and leave a review HERE. Resources and links mentioned in this episode:-Looking to find more joy, meaning, and purpose in your life? Grab Arlene's book here!-Join the Crew -Arlene's private email group and get a checklist to get your LinkedIn profile in top shape and the first chapter of her book.-Subscribe to Arlene's YouTube channel here!-Check out the merch here!-Read the book: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson. Don't forget to tune into episode 33 where Arlene brings back an episode on how to organize your life with a dream calendar. Find the episode here.  

The ninth guest on Capitalism: The Remix is Joe Mechlinski, Founder and CEO of SHIFT, New York Times bestselling author, and TEDx speaker. At SHIFT, a tech-enabled management consulting firm nationally recognized as a ‘Best Workplace,' Joe helps leaders build healthy and high-performing organizations by disrupting outdated norms, building engaged teams, and using technology to unlock human potential. Passionate about equity in the workplace. In this episode, Jeff and Joe explore alternative perspectives on capitalism and work. They discuss the influence of Joe's upbringing on his views and his belief in creating value without causing harm. Jeff and Joe share thoughts on the concept of a stakeholder model and the resistance it faces due to societal beliefs and personal suffering. Tune in to hear their thoughts on creating a positive work culture and the need for open-mindedness and understanding in the workplace and more. Joe's Top 5 Songs/Artists  Hot Chip - One Life Stand Eminem Kanye Jay-Z Taylor Swift  Books mentioned in this episode: "Capitalism and Freedom" by Milton Friedman "The Wealth of Nations" by Adam Smith "The Stakeholder Society" by Bruce Ackerman and Anne Alstott "Drive: The Surprising Truth About What Motivates Us" by Daniel H. Pink "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler https://www.shiftthework.com/  https://www.linkedin.com/in/joemechlinski/    Books Written by Joe: Grow Regardless: Of Your Business' Size, Your Industry or the Economy and Despite the Government! Shift the Work: The Revolutionary Science of Moving from Apathetic to All in Using Your Head, Heart and Gut   Follow us on social media: IG: @capitalismtheremix LinkedIn Twitter Facebook

In this episode of Moonshots Podcast, we dive deep into mastering crucial conversations.Delve into the key concepts from the book "Crucial Conversations: Tools for Talking When Stakes Are High" by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory. By the end, you'll have practical insights and tools to confidently tackle even the most challenging conversations.Buy The Book on Amazon https://geni.us/XkTiAjSGet the summary https://www.apolloadvisor.com/summary-crucial-conversations-by-joseph-grenny-et-al/Become a Moonshot Member https://www.patreon.com/MoonshotsWatch this episode on YouTube https://youtu.be/k4Sw75xxGvMOpening with a gripping example set in an Airport in Bangladesh, Grenny lays the foundation by illustrating the complexities involved in these high-stakes dialogues, setting the stage for a conversation that could change how you approach difficult discussions (3m37).Gregory, from Crucial Learning, joins the conversation with a powerful insight. In just 1 minute and 24 seconds, she shares a transformative tip on "How to Start a Crucial Conversation" when anxiety grips you, providing listeners with practical tools to navigate those nerve-wracking initial moments (1m24).The hosts then turn to Productivity Game, which unpacks the essence of crucial conversations and why they are indispensable in our lives. Focusing on defusing tension, they shed light on the vital skill of "Keeping the Dialogue Going," emphasizing the importance of continuous, respectful communication even in the face of conflict (3m40).As the episode draws close, Ron McMillan takes the spotlight, leaving listeners with his profound wisdom on "Crucial Accountability." His advice serves as a compass, guiding you on when it's essential but imperative to have those crucial conversations (1m28).Join Moonshots Podcast in this transformative episode as they explore crucial conversations' nuanced art, providing valuable insights and actionable strategies that can revolutionize your approach to difficult dialogues. Don't miss out on this empowering episode, filled with wisdom and practical tips that could change how you navigate conversations forever. Tune in now and unlock the secrets to mastering the art of crucial conversations. Thanks to our monthly supporters Fred Fox Austin Hammatt Catie Ivey Zachary Phillips Vanessa Dian Antonio Candia Dan Effland Mike Leigh Cooper Daniela Wedemeier Bertram O. Corey LaMonica Smitty Laura KE Denise findlay Krzysztof Diana Bastianelli James Springle Nimalen Sivapalan Roar Nikolay Ytre-Eide Ana Beatrice Trinidad Roger von Holdt Jette Haswell Marco Silva venkata reddy Karthik Tsaliki Hari Birring Dirk Breitsameter Ingram Casey Ola Nicoara Talpes PJ Veldhuizen rahul grover Karen Petersburg Evert van de Plassche Ravi Govender Andrew Hyde Daniel Alcaraz Craig Lindsay Steve Woollard Lasse Brurok Deborah Spahr Chris Way Eric Reinders Andrei Ciobotar Barbara Samoela Christian Jo Hatchard Kalman Cseh Berg De Bleecker Paul Acquaah MrBonjour Sid Liza Goetz Rodrigo Aliseda Konnor Ah kuoi Marjan Modara Dietmar Baur Ken Ennis Bob Nolley ★ Support this podcast on Patreon ★

If we can't or won't engage conflict, we can't lead effectively. It's as simple as that. Fortunately, managing ourselves in conflict can be learned, unlearned and re-learned as we use conflict as a powerful opportunity for growth and change. We wrapped up part 1 with a question from Trisha, how do we manage ourselves and stay open hearted even when the other person isn't? That's where we'll pick up in this episode. And we'll also explore the fascinating world of internal family systems and helping the organizations that we're leading develop more capacity for managing conflict. About Our Guests: Heidi De Jonge lives in Ontario, Canada and has been an ordained minister in the Christian Reformed Church for 17 years–serving as pastor for congregations, a seminary, a university and health care. She also works in the area of conflict transformation as a restorative practitioner with FaithCARE and a trainer with The Colossian Forum. Heidi received her doctorate in ministry from Western Theological Seminary in 2018, studying and writing about conflict as an opportunity for discipleship and transformation. She and her husband, Tim, have three daughters (Naomi, Samara and Zoe, 12 to 16) and a beloved husky-lab named Nevada. Brian Keepers has been an ordained pastor in the Reformed Church in America for 22 years. He has served three different congregations in the midwest, and he is currently serving as the lead pastor of Trinity Reformed Church in Orange City, IA. He is married to Tammy (24 years this August) and they have two daughters–Emma who is 20 and Abby who is 15 years old. They also have a granddaughter named Luna who is 2 1/2 years old. Brian loves art, reading, being outdoors, spending time with people, and getting to be “Poppy” to his granddaughter. He also loves to learn, especially at the intersection of theology, psychology and leadership. Resources & Links: The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni Christ the Center by Dietrich Bonhoeffer Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et al. Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time by Susan Scott. Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities by Mark Gerzon.

Chapter 1 What's Influencer about"Influencer: The Power to Change Anything" is a book written by Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. It explores the concept of influence and provides practical strategies for individuals and organizations to effectively bring about positive change in their lives and communities. The book argues that anyone can become an influencer, regardless of their position or authority, and outlines six sources of influence that can be leveraged to bring about change: personal motivation, personal ability, social motivation, social ability, structural motivation, and structural ability. It emphasizes the importance of understanding these sources and learning how to use them effectively to create lasting and impactful change. Through real-life examples and case studies, "Influencer" demonstrates how individuals have successfully employed these strategies to solve problems, achieve personal goals, and make a difference in various areas such as health, education, and business. The authors provide a step-by-step framework for identifying crucial behaviors that need to change, creating a compelling motivation, and designing an effective influence strategy to drive the desired outcomes. Overall, "Influencer: The Power to Change Anything" offers insights and techniques to help individuals and organizations become more influential and make positive changes that have a significant impact on their surroundings.Chapter 2 Is Influencer A Good BookAccording to reddit comments on Influencer, "Influencer: The Power to Change Anything" by Kerry Patterson et al. is generally well-regarded and has received positive feedback. The book explores the concept of influence and provides practical strategies for creating change in various aspects of life, such as personal habits, organizational culture, and societal issues. It draws from extensive research and real-life examples to present effective methods for influencing others and achieving positive outcomes. Ultimately, whether a book is considered "good" can vary depending on individual preferences and needs. If you're interested in learning about influence and want practical advice for effecting change, it may be worth considering "Influencer: The Power to Change Anything."Chapter 3 Influencer SummaryIn this captivating book review, we delve into the world of "Influencer" by examining its groundbreaking insights on unleashing the power of personal influence. Discover how this influential read provides actionable strategies and eye-opening stories that can transform your understanding of influence dynamics in today's interconnected world. Whether you're a marketer, entrepreneur, or simply intrigued by the art of persuasion, "Influencer" is a must-read that will revolutionize your approach to influencing others.Chapter 4 Influencer's AuthorThe book "Influencer: The Power to Change Anything" was written by Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan, and Al Switzler. It was first published in 2007. The authors of "Influencer" have collectively written several other books as well. Some notable works by them include: 1. "Crucial Conversations: Tools for Talking When Stakes Are High" (2002) - Written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, this book focuses on improving communication skills...

If we can't or won't engage conflict, we can't lead effectively. It's as simple as that. Fortunately, managing ourselves in conflict can be learned, unlearned and re-learned as we use conflict as a powerful opportunity for growth and change. Conversation Overview: What is the goal of conflict? Mental models of conflict Formative experiences with conflict “Truth is not something in itself which rests for itself, but something that happens between two. Truth happens only in community.” Crucial conversations Growing our capacity to manage conflict Container conversations About Our Guests: Heidi De Jonge lives in Ontario, Canada and has been an ordained minister in the Christian Reformed Church for 17 years–serving as pastor for congregations, a seminary, a university and health care. She also works in the area of conflict transformation as a restorative practitioner with FaithCARE and a trainer with The Colossian Forum. Heidi received her doctorate in ministry from Western Theological Seminary in 2018, studying and writing about conflict as an opportunity for discipleship and transformation. She and her husband, Tim, have three daughters (Naomi, Samara and Zoe, 12 to 16) and a beloved husky-lab named Nevada. Brian Keepers has been an ordained pastor in the Reformed Church in America for 22 years. He has served three different congregations in the midwest, and he is currently serving as the lead pastor of Trinity Reformed Church in Orange City, IA. He is married to Tammy (24 years this August) and they have two daughters–Emma who is 20 and Abby who is 15 years old. They also have a granddaughter named Luna who is 2 1/2 years old. Brian loves art, reading, being outdoors, spending time with people, and getting to be “Poppy” to his granddaughter. He also loves to learn, especially at the intersection of theology, psychology and leadership. Resources & Links: The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni Christ the Center by Dietrich Bonhoeffer Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et al. Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time by Susan Scott. Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities by Mark Gerzon.

Join us on Wednesday, August 9 @ 6pm EST for an exciting discussion with award-winning author, Joseph Grenny as he shares his work on crucial conversations. Joseph is a New York Times bestselling author of eight books, including the communication classic, Crucial Conversations: Tools for Talking When Stakes Are High. His work has been used by nearly half of the Forbes Global 2000 and has helped millions of people achieve better relationships and results. He co-founded Crucial Learning, one of the world's most respected learning and organization development firms, offering courses in communication, performance, and leadership. Joseph is also the co-founder and current board chair of Unitus Labs, an international nonprofit that has helped more than 50 million people increase their self-reliance and provided capital arrangement services of more than $2 billion to some of the world's most successful socially oriented ventures. Joseph also co-founded The Other Side Academy (TOSA), a residential school that teaches vocational and life skills to people with histories of crime, addiction, and homelessness.

In today's episode of Category Visionaries, we speak with David Pennino, CEO and Founder of LogicSource, a sourcing and procurement solutions provider that's raised over $250 Million in funding, about how indirect expenditures can become a significant financial burden for companies, and why cost-reduction strategies can be a game changer. Assisting firms to drive down expenses for indirect goods and services, areas not necessarily within their expertise, Logicsource encompasses all the critical components of successful procurement into a solution configurable to their clients' needs. We also speak about David's upbringing and why he loves the pace of life on the Eastern Seaboard, why 90% of life is all about just ‘showing up,' the challenge most firms have with their indirect goods and services procurement, and the impact some of these purchasing decisions can have on revenue and long term sustainability. Topics Discussed: David's background growing up in Connecticut, and why he'll never leave the East Coast for California The life lessons he gained from working with some experienced business leaders, and the importance of just ‘showing up' to succeeding in life The shortcomings most firms experience when it comes to procuring indirect goods and services, things that fall outside their expertise The impact of procurement decisions on a company's bottom line, and how it can affect around 20% of their total profits The role of AI in driving diversity, sustainability and accountability into spend analytics tools   Favorite book:  Crucial Conversations: Tools for Talking When Stakes Are High

Crucial Conversations Book Notes:The Art of Difficult Conversations"Crucial Conversations" is a self-help book that offers practical tools and strategies to help individuals navigate difficult conversations with clarity and confidence. The authors explore how to approach high-stakes conversations, such as those at work or in personal relationships, with a focus on achieving positive outcomes and maintaining strong relationships. The book emphasizes the importance of creating a safe environment for dialogue, listening actively, and expressing oneself honestly and respectfully. It provides readers with a step-by-step framework to follow when engaging in crucial conversations, including identifying the problem, clarifying intentions, exploring alternatives, and reaching an agreement.What are the 3 elements of a crucial conversation?The three elements of a crucial conversation are: High Stakes: A crucial conversation involves high stakes, meaning there is something important at stake for the parties involved in the discussion. The outcome of the conversation can have significant impacts on their lives, relationships or work.Strong Emotions: Crucial conversations often involve strong emotions, such as fear, anger, frustration, or hurt feelings. These emotions can make it difficult to keep the conversation productive and may lead to defensive or aggressive behavior.Differing Opinions: There are differing opinions or viewpoints between the parties involved in the conversation. These differences may be related to beliefs, values, goals, or actions, and need to be addressed in the conversation to achieve a common understanding or resolution.Is crucial conversations worth it?"Crucial Conversations" is a book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler that has been widely recognized as a valuable resource for improving communication skills in both personal and professional settings. The book aims to help readers develop the ability to handle high-stakes conversations effectively and with confidence. It provides practical tools and techniques that can be applied in various situations, such as in relationships, at work, or in negotiations. If you are interested in improving your communication skills, "Crucial Conversations" may be worth considering.What is the crucial conversations model?The Crucial Conversations model is a communication framework designed to help individuals and teams effectively navigate high-stakes, emotionally-charged conversations. The model was developed by authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler in their book "Crucial Conversations: Tools for Talking When Stakes Are High." The model consists of seven key components: 1.Start with heart: Before engaging in a crucial conversation, it's important to examine your motives and make sure you are entering the conversation with the right intentions. 2.Stay focused on the issue: Keep the conversation focused on the specific issue at hand and avoid getting sidetracked by personal attacks or unrelated topics. 3.Notice when safety is at risk: Pay attention to your own physical and emotional responses, as well as those of the other person, to determine if the conversation is becoming unsafe. 4.Make it safe: If safety is at risk, take steps to make the conversation safe again by establishing mutual purpose and respect. 5.Explore others' paths: Seek to understand the other person's perspective and motivations. 6.Move to action: Work together to develop a plan of action that addresses the issue at hand. 7.Follow up: After the conversation, follow up to ensure that the plan of action is being implemented...

Lisa loves a good puzzle. After witnessing the confusion that ensued after new technology systems were integrated into offices in the 90s, she didn't panic, she saw an opportunity to establish effective processes that support employees and businesses grappling with evolving technology. Then a pattern emerged: internal teams kept failing to communicate with one another in the wake of change. To respond, Lisa founded Lcubed Consulting. As CEO of Lcubed, Lisa helps companies align people, processes, and technology to utilize agility as a strategic advantage and acknowledge change in a business constant. Her secret sauce to success is leveraging key elements of Project Management, Process Performance Management, Internal Controls and Organisational Change Management to build teams with the skills and capabilities to drive strategic results. Lisa is the #1 best-selling author of Future Proofing Cubed, a book she created to share her insights on productivity, profitability, and process refinement in business. Lisa's goal is to prepare her clients with the skills, capabilities, and self-reliance they need to thrive in the future without Lcubed's guidance. With this notion, she has broken the typical consulting model. Lisa holds her Bachelor of Science in Electronic Media Management from Northern Arizona University. She is a Project Management Professional and Lean Six Sigma Master Black Belt. Lisa enjoys spending free time with her family and basset hounds.   Questions • We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience? • Now, could you tell us a little bit about your company, Lcubed Consulting and also your book, Future Proofing Cubed? • If you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want? • Emerging out of the pandemic, what has been your experience with some of your clients in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting on their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself? • So, I would also like for you to share with our listeners, Lisa, what's the one tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners, maybe one or two books that you've read recently, or even a book that you read a very long time ago, that has had a big impact on you. • Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business? • Could you also share with our listeners, what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Before we wrap our episodes up, we always like to give our guests an opportunity to share with us a quote or saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed. Do you have one of those?   Highlights  Lisa's Journey Me: Now, we always like to give our guests an opportunity to share in their own words, a little bit about how they got to where they are today. So, I know that your bio kind of gives a pretty good summary of how it is that you got to where you are today. We'd like to hear in your own words, did you arrive on this journey? How did you get to where you are today? Could you share that with our audience?    Lisa stated that because the journey really is the story, it's what matters in our personal lives, our professional lives. She is an accidental entrepreneur, she left college with the desire to find safety and security in a corporate job, she was looking for a place where she would go to work, she would have paid vacation time, she would have bonuses, she would have things that seemed like they would give security. And those were important to her because her parents were entrepreneurs. And that journey isn't always a smooth one.  And so, she wanted something that she perceived at the time to be easier and to be safer. Fifteen years into that journey, she realised it was the early 2000s. And actually, things were a little difficult. And it was in 2008 and 2009, she was working for a start-up, it was her dream job, it was everything she had hoped that it was going to be, she was building a project management team, they were growing and scaling and going to do amazing things until she looked around and realised that every executive leader had built a fiefdom of external consultants who are coaching and guiding and advising them on how to protect their fiefdom. And none of them were working with each other and it was not safe and it was not secure and the economy tanked.  And she looked around and said, “Oh my gosh, I can do something better.” And in that moment, she became an entrepreneur, and started a business and it's 14 years later, it has not been seamless, it has not been without obstacles and challenges. But it's been fantastic because she's the one designing the journey and the bumps in the road are learning moments, and she wouldn't change anything. It's been great.   About Lisa's Company Lcubed Consulting and Lisa's Book Future Proofing Cubed Lisa shared that Lcubed was born out of that frustration that she had watching consulting teams come into environments over her entire career and land and expand. And she would see that they were in these environments under the auspices of helping the client, but really what they were doing was growing their revenue stream. And she finds that somewhat abhorrent and counter to what consulting is supposed to be about. And she decided that she wanted to do things differently. She wanted to take all of the knowledge and the skills and the experience that she had built up in larger corporations, learning and understanding the impact of Project Management, Process Management, Organisational Change, and using all of those tools and capabilities to help her clients deliver better products and services for their clients, while building self-reliance so that she can take herself and her team eventually out of that equation. She didn't want them to become dependent on her.  The book Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processes, and Bolstering Profitability takes their business model, what they call adaptive transformation, and sort of explains how they use all of those baked best practices in a much more effective and efficient way so that companies can build those skills and capabilities without large investments in internal teams, or large consulting groups.   In Running a Successful Business - Tips to Attract and Keep the Person That You Want Me: Now, in an organisation, as a consultant, I'm sure you know, there's some key things that a lot of companies still struggle with, having the right kind of synergy among the team. A lot of organisations struggle sometimes with recruitment, getting the right person and actually keeping them. And so, if you could share with our audience maybe you could skew it down to a particular type of industry, maybe 1 to 3 things that if you're really trying to run a successful business with the right people, what are 1 to 3 tips that you'd recommend in terms of the culture and the environment needs to be existing for you to attract and keep the person that you want?   Lisa stated absolutely, it may be an oversimplification. But she thinks that knowing what success in the environment looks like. With some of her smaller companies, they do work and they use Lencioni's idea of hungry, humble and smart, that if you have an employee who has the ability, they're hungry, they want new opportunities, they want to learn, they want to grow, they want to make an impact. If they're humble and able to say I don't know what I don't know. And they're smart, meaning that they can pick up and reader a room and understand what's going on with internal and even with your client engagements. If you have those three things, any technical capability can be taught. But if a person shows up hungry, humble and smart, you can build a team of people who can do anything.   Experiences Customers Are Desirous of Now Me: Great. So, I love those three points that you just brought across. So, we've identified the three things we want to ensure that the team member has and as you mentioned, you can teach any technical skill, I guess it kind of goes back to you really want to ensure you have persons with the right attitude versus aptitude. Because you can't train on attitude, right? But even getting further and deeper into that, our programme is about navigating the customer experience and the experience that the customer has is not just on the outside, but also on the inside. And I'm a firm believer that if you really want to have a strong customer experience, it starts from within. If it's strong internally, then it's quite easy for your employees to perpetuate, and relive that externally with your actual clients that are paying, they're the reason why you're in business.  And so, what has your experience been? We've just emerged out of the pandemic, some countries are still feeling somewhat of the effects of it. I mean, COVID is not completely gone. But what has been your experience with some of your clients and wherever you are in, in which part of the world in terms of customer experience, have you seen customers maybe be more demanding for service experiences or delivery? Are they putting down their foot to ensure they're getting a certain type of service? Or have you seen maybe a more relaxed type of customer, what has your experience been with your clients as well as you as a customer yourself?   Lisa shared that there's so many things in that to play with. She wants to play with the language right, that the experience starts within. She absolutely agree with that, that internally, we have to understand the experience we want our customers to have. There's a disconnect, more often than not, when we think from the inside out and think that we know what our customers want and need. And she likes to sort of flip that upside down a little bit and teach her clients to think from the outside in.  And what she means by that is actually asking their customers what they want, what they need, so that they're not making guesses. And they're not making assumptions, and they're not applying their own wants and needs onto potentially what their customers wants and needs are. Because oftentimes, when we do that, on the inside, we're really wrong and we don't truly understand. So, starting on the outside and understanding the customer, where are they at? What do they need? And with her clients in the pandemic, they had to do a lot of that because all of their wants and needs in March of 2020 changed dramatically. And so, polling and getting that data and asking the questions so that they can adapt their products and their services to those needs. And it's the need they have today, but the big impact is what does their needs going to be tomorrow, in 30 days, 60 days, 90 days.  During the pandemic, she had the opportunity to watch one of her clients respond to the shutdown. So, the company is a food distribution organisation and they have a national presence in the United States. Their primary job is to take food from a warehouse and deliver it to restaurants, and service providers in hospitals, in airports, in large conference centres, getting food to places where it's going to be cooked and served and sold. Overnight, their business shut down for two weeks or so they thought. And they had the opportunity, they basically froze and did nothing initially, until they brought the leadership team together in this world called Zoom that they had never interacted in. There were people meeting each other, seeing each other in face to face interaction for the first time in 20 years, they've just never been in the same space together. They're panicked, they're at home, everything is a nightmare.  And one person is raising their hand literally shaking their hand in front of the camera trying to get everybody's attention to say, “Hey, I have an idea. We have all this food in our warehouses. And it's not getting to people who need to eat, we have produce, we have things that are going to start spoiling and serve no use to anybody if they're rotting in the warehouse. How about we figure out how to take our food and deliver it to shelters, to food kitchens, to places where there are people who cannot get to food, we're going to spoil it off, we're going to write it off, it's going to waste one way or another, why don't we make it a donation.” And for the first 30 days of the pandemic, that national company donated food because their customers, people who need to eat needed food. It had nothing to do with their bottom line, it had absolutely nothing to do with anything except doing the right thing.  In that first interaction where one individual had an idea, they all thought about it, they experimented about how to make it actually happen. They learned how to innovate on the fly. And that's important because they were speaking to the customers need and for them, it wasn't their customer, it was their customers' customer, a hungry person. And they were solving a problem that did absolutely nothing to drive their business forward except they did the right thing.  What they learned from that was how to innovate and how to think outside of the box, think from the outside in. And as a leadership and management team today, they are still doing that on a quarterly basis and trying to evolve their business model in a way that it hasn't in 40 years. It is wow because they thought from the customer's perspective wants and needs, they solved the problem. We need to solve problems.   Me: And as you mentioned that, Lisa, that we need to solve problems. That's the primary reason why everyone is in business. I remember when I started my company in 2009, it was because one of my greatest pet peeves was I thought service was just so poor. And I said, I'm going to stop complaining. And I'm going to start being a part of the solution, and try to help these organisations to improve on their service delivery. So, when I go and have interactions, I can walk away with a better feeling than the one that I'm currently having. So, I think every business is solving a problem, whether you're selling a pencil or a fan, or you're servicing somebody's motor vehicle, or you're providing some innovative solution or product that's going to revolutionize the industry for aviation, or whatever it is. I think all businesses are solving a problem for someone. And I think, if we come, as you mentioned, from the outside in, to kind of understand where the customer is coming from, and how can we ease their frustration? How can we make life easier for them, that we can definitely create a better experience, both internally and externally.   App, Website or Tool that Lisa Absolutely Can't Live Without in Her Business When asked about online resources that cannot live without in her business, Lisa shared that there are so many, but she's going to go with the one that surprises her the most, because she would never have imagined this, she cannot live without Canva. She would never in a million years have ever thought that she would use a marketing tool, a graphic design, well, now it's kind of an everything tool, right? Presentations, video, audio, whatever, it does it all. She loves it, it makes everything so much faster, so much easier. She's doing work for herself that she probably should be outsourcing but it's kind of fun to do it and it looks really good. So yeah, she cannot live without Canva.   Me: Agreed, Canva has definitely revolutionised the industry and it's made graphic designing not seem like, “Oh, my goodness, I can't do this.” Because simple things that you'd have outsourced as you mentioned, you can do on your own. And they look pretty good. So, you're saving a few bucks there for sure.   Lisa stated that saving a few minutes of time even right? So, you outsource it and things turn into, hopefully days, not weeks. But it's easy enough that a person who has no skills in graphic design can turn something out in minutes, it's fabulous.   Me: My daughter is in her final year in high school and she's a part of the school newspaper and she sees me use Canva and she asked me if she could, like play around with it a bit to put out some stuff that she wanted to do promoting for the newspaper and for the school. And I guess at that age at 17, you're creative and innovative. But she wasn't even using the platform for like an hour and I was just so surprised that the newsletter that she produced, the video that she was able to generate from all of the pictures that she had taken. I mean, just simply amazing, I'm not saying that she couldn't have used other applications but as you mentioned, Canva kind of found a way to bundle everything in one so you could just do all the things in that one platform.   Lisa absolutely agreed. And they made it easy for an end user who has no skills in those areas. There are lots of applications out there and she'll use video editing as an example, but you have to be very, very, very skilled in the application to make it work properly. And Canva just sort of magically does it for us.   Books that Have Had the Biggest Impact on Lisa When asked about books that has had a big impact, Lisa shared that the number one book that always comes to her mind first and foremost is Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson. As leaders and as people, we need to understand how to communicate effectively and that one, it's so foundational to everything that it affects your personal life, your business life, how we show up, how we support others. It's always kind of the first thing that pops to her mind.  There's another book called Flip the Script: Getting People to Think Your Idwa Is Their Idea by Oren Klaff. And as her business was growing and evolving, and off the top of her head, she can't think of the author's name. But it's taking people who run and have their businesses, sales is part of what we have to do. But we may or may not have ever been trained to be salespeople. And we may or may not even like the connotation of being a salesperson, and Flip the Script really did a lot in her mindset to help her understand that selling is a by-product of building good and effective relationships.  And that is far more comfortable to her than the idea of going after and creating a sales pipeline and all of the technical things about what selling is, and reminding her that after now 14 years, she obviously must be able to close a deal, or she wouldn't still be doing what she's doing. And she doesn't have to have the traditional sales process to make it work, because relationships are really where business comes from.   Me: Agreed. I liked that statement you made, Sales is a by-product of building effective relationships, that's really, really true. And you said that you got that mindset, or it shaped your mindset towards that from the book called Flip the Script.   Advice for Business Owners and Managers who Lack Constant Motivated Human Capital Me: Could you also share with our listeners, Lisa, let's say, we have listeners who are business owners and managers who feel like they have great products and services, but they lack the constantly motivated human capital. So, the people are just not motivated. If you're sitting in a room with that person right now, what's the one piece of advice you would give them to have a successful business?   Lisa stated that there's a challenge in that question because if we have a room full of employees who aren't motivated, there is a very flippant part of her personality that wants to say, “Do you have the right people in the room to grow and scale your business?”  And that's a very scary question because if the answer is, “No, I don't”….then what.  So, and then, the then what mindset we need to understand what motivates our employees and if we have really good people that have been with us, and are no longer performing, do we understand what's changed in their world? Do they need a new opportunity, internally within the organisation in a different role? Have they lost the drive to contribute to this type of business? Do we need to help them find an opportunity outside of this business?  Which is a scary thought, but sometimes the right one, and just because we're separating from a relationship doesn't mean that we're ending it poorly. And Lisa's experience, she's had several examples of times when she's taken employees, help them find their next opportunity.  They were so much more successful, her existing team was more successful, and they've maintained a relationship over time. So, finding that alignment of what's in it for me, and why are they still there? And if they aren't being fulfilled, are there opportunities to train them, coach them? Give them the opportunity to make a change inside or is it that it's time for them to move on onward and outward? And there's nothing wrong with that, if that's the right choice.   Me: Love it. I've asked this particular question, I don't ask it very often. But I've asked it a few times since I've started podcasting and I must say your answer, I really like it's different. Most people didn't take it from the angle that you took it from and I liked the fact that you focused on the fact that maybe we just don't have the right people. And if so, even though it's scary, what can we do to make that transition? Because that's the only way we're going to be able to have success, right?   Lisa agreed, absolutely. And the reality is, it's a little bit of everything. You're going to have some people who probably need to move on, you're going to have some people who probably need upskilling….training new opportunities. There's lots of different things, it's never going to be just one thing. But taking on the scary one of “Oh my gosh, I don't have the right people in the right roles.” That's totally addressable.   What Lisa is Really Excited About Now! When asked about something that she's working on that she's excited about, Lisa shared that the one thing that she's working on right now that's exciting for her is taking the stories that she has from her business and starting to share them as a keynote speaker, and having the opportunity to inspire through some of her great foibles and some of the successes.  But the very real journey that she's had over the last 14 years to help other emerging leaders, potential entrepreneurs, or business owners, be able to attribute and say, “Oh, gosh, I've been there done that.” or “Oh, my God, thank you for sharing that story. I never want to have that experience.”  And that opportunity and sharing to larger audiences is really a lot of fun. And it's eye opening for her to hear and get the response that something hit and it was meaningful. And hopefully, she's sharing some golden nuggets along the way that will help them learn lessons from her mistakes rather than having to make them for themselves.   Where Can We Find Lisa Online LinkedIn – Lisa L. Levy Website – www.lisallevy.com   Quote or Saying that During Times of Adversity Lisa Uses When asked about a quote or saying that she tends to revert to, Lisa shared that there's a quote, but it's a Hemingway quote that has been butchered by many. And so I'll continue to do it. But it takes from the idea that if we break something, if we break a bone in our body, when it heals that spot on that bone is stronger than the original bone around it. And so, when we're having difficult times, the purpose and the reason that it resonates for her is that we can learn from our hardest moments. She likes to think of everything as an experiment and it's not about success or failure, it's about what we learn from the outcome of the experiment.  And so, all of those things are always kind of in her mind whirling around in a not coherent fashion, the way that she's talking right now is very much what's in her head. But it's about being willing to take the risk, do an experiment, if something breaks, it'll heal, and it'll be stronger. And we don't really necessarily fail, we learn things so that we can make different choices the next time. And those are the things that drive her forward every day.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest    Links ·  Future Proofing Cubed: The Definitive Guide to Improving Productivity, Refining Processess, and Bolstering Profitability by Lisa Levy ·  Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson ·  Flip the Script: Getting People to Think Your Idea Is Their Idea by Oren Klaff   The ABC's of a Fantastic Customer Service   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!   The ABC's of a Fantastic Customer Experience Webinar – New Date Register Here  

Have you heard of the concept of a Fool's Choice? I saw a meme and looked it up only to end up in a deep dive into a likely incredible book that I'll more likely never read in it's entirety called but I encourage you to do so - it's called "Crucial Conversations: Tools for Talking When Stakes Are High" written by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. Either way, I'll share now what I found online in various places: According to the authors, The Fool's Choice is the false assumption that we must choose between telling the truth and keeping a friend or colleague. Today, we're talking about how to avoid this trap. RESOURCES: https://www.mheducation.com/highered/product/crucial-conversations-tools-talking-when-stakes-high-patterson-grenny-mcmillan-switzler/9780071771320.html and https://theartofliving.com/crucial-conversations-summary/ and https://www.shortform.com/blog/how-to-have-crucial-conversations/WATCH: www.youtube.com/juliemericaGET A MONTHLY NOTE FROM ME: www.makeyourdamnbedpodcast.comTUNE IN ON INSTAGRAM FOR COOL CONTENT: www.instagram.com/mydbpodcastOR BE A REAL GEM + TUNE IN ON PATREON: www.patreon.com/MYDBpodcastThe opinions expressed by Julie Merica and Make Your Damn Bed Podcast are intended for entertainment purposes only. Make Your Damn Bed podcast is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Get bonus content on PatreonSupport this show http://supporter.acast.com/make-your-damn-bed. Hosted on Acast. See acast.com/privacy for more information.

On this first episode of “Cultivating Second Chair Leaders, season 3, we introduce the overall theme of leadership, starting with the example Jesus set during his earthly life for how to be a servant leader. We will explore what building and nurturing relationships looks like for the Christ-like servant leader in the second chair with our guest, Lisa Hellyer (@hellyer_lisa)  as she shares insight from her personal and professional experiences. Resources mentioned in today's episode: Quotes from the book, “The Leader 360: Developing Your Influence from Anywhere in the Organization'' by John Maxwell, 2005, 2011. Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny Lutheran Hour Ministries Mission - https://www.lhm.org/about/ Go to www.kindleservantleaders.org  and to learn more about the organization and support our work!Share this episode with a friend and leave us a review. Connect with us! Instagram: @emilyphoenix or @kindle_social Facebook: https://www.facebook.com/KINDLEServantLeaders If you have a question to ask or story to share about one of this season's topics, we would love to hear from you. Send an email to emily@kindleservantsleaders.org and we will share it along the way!

My cleaning client made me so mad; I am sparking! Have you ever had a customer who left you feeling angry and frustrated? Then you'll want to watch this episode of Ask a House Cleaner. In this show, host Angela Brown helps a new house cleaner navigate a tricky customer situation.  Follow along as Angela shares one of her personal policies and explains how it can be a powerful tool for maintaining a positive and professional demeanor.  You will learn how to respect your business and provide the best service possible to your customers. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review) *** I AM SPARKING CHAPTERS *** 0:00 - Meet Angela Brown, the House Cleaning Guru 1:20 - Will a new client tell you how to do your job? 1:57 - Will customers flip flop telling you who will pay you? 2:16 - Do you have a personal policy to not argue with idiots? 2:30 - What is crazy making? 2:59 - Is sparking the same as having a short fuse? 3:41 - Can sparking be a big tool? 3:55 - Should you walk away from a crazy situation? 4:21 - What could I say to a customer I don't want to work for? 5:21 - What do you say to yourself to avoid a bad situation? 6:27 - Can you take someone to small claims court to get money that's owed to you? 6:47 - What is the customer score card? 7:35 - What score does a customer need so you don't walk away? *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Customer Scorecard: https://savvycleaner.com/customer-scorecard/ The Customer Service Survival Kit: What to Say... - https://amzn.to/3K4JKLY The First Minute: How to Start Conversations That Get Results - https://amzn.to/3RXkJny The Service Culture Handbook: A Step-by-Step Guide... - https://amzn.to/3YJsuzR Crucial Conversations: Tools for Talking When Stakes Are High - https://amzn.to/3YLt9kl Delivering Happiness: A Path to Profits, Passion, and Purpose - https://amzn.to/3YrlwQp (When available, we use affiliate links and as Amazon Associates we earn a commission on qualifying purchases.) *** RATE THIS SHOW ***  https://sotellus.com/r/savvy-cleaner   *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://Instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedIn.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@AskAngelaBrown Store: https://amazon.com/shop/AngelaBrown *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** https://amzn.to/3jHk4GL *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND ***  Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:  Give: https://savvycleaner.com/scholarship-fund Apply - https://savvycleaner.com/scholarship-application *** SPONSORSHIPS & BRANDS ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry, here's how to work with us -https://savvycleaner.com/brand-deals *** THIS SHOW WAS SPONSORED IN PART BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O  https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown  https://g.page/r/CbMI6YFuLU2GEBI/review PRODUCER: Savvy Cleaner https://savvycleaner.com

In this episode of The Optimistic American, Paul Johnson and Dr. Emily Bashah address several questions they received from people in regards to the concern about the arising recession and how to navigate your way through it, as well as the hierarchy of agency, how to navigate difficult conversations and finding meaning in life. The conversation between Paul Johnson and Dr. Emily Bashah kicks off by addressing the biggest part of the problem related to the bad national economy: the concept of the ‘dark passenger'.  Paul shares something he considers inarguable: the fact that we're going through a period of Enlightenment where we have dramatically reduced poverty throughout the world, decreased child mortality, and increased literacy, as well as promoted trade and free market, and advanced both the human condition and the economy in the U.S. The concept of Enlightenment dates back to the 1800s where it was challenged by followers of the so-called End of the Century movement that promoted the idea of pessimism and the notion that how people felt wasmore important than optimism and rationality. The End of the Century “philosophy” came to an end in the 1930s when the stock market crashed in 1929. That was followed by the rise of “isms”, Communism, Fascism and other movements that began to blossom all around the world. When talking about contemporary Enlightenment, some people bring the concept of Dark Enlightenment into the conversation. Some people have a very pessimistic view of the world. They believe that democracy isn't working and that the only way to solve the issues that are bothering them is by overthrowing democratic means. Paul believes that many people have the Dark Passenger within themselves, and that's overpowering their ability to make decisions and move forward in life. Paul and Dr. Bashah touch upon the role that showing your own vulnerability can make in regards to agency, having conversations with others and how to approach – and diffuse – difficult situations, and showing that we care about other people. Paul and Dr. Bashah unpack four elements of the hierarchy of agency: ‘know the truth', ‘be accountable to yourself', ‘finding meaning', and ‘we, not me'. Paul brings up Viktor Frankl's roadmap for finding meaning in life – and he and Dr. Bashah share what their meaning and purpose are.     Mentioned in This Episode: Previous episode featuring Prof. Pinker - Free Speech, Human Nature, and the New Wave of Enlightenment with Prof. Steven Pinker Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny and Kerry Patterson The Hierarchy of Agency  John D. Rockefeller  Viktor Frankl Dr. Philip Zimbardo

How do we handle difficult conversations when opinions differ? It's been clear for a while that Idaho, and the rest of the United States, have struggled to come to the table on divisive topics. Whether it's in political debates, or around the kitchen table. In this episode, we talk with local Alexis Morgan, an Organizational Culture Consultant about this disconnect. Alexis and Shane come with their extensive backgrounds in Organizational Development and Natalie with 15 years of working in social media. We pull many ideas from the book “Crucial Conversations” Tools for Talking When Stakes Are High. Dropping just in time for your Thanksgiving dinner conversations.

Do you ever feel angry when you get into a disagreement with a friend or family member? It feels like no matter what you say or do, things don't change and you just feel yourself getting angry. You want to feel calm, cool, and collected, but it feels like your emotions are pulling you in a completely different way.  If you're not getting the results you want, you may need to look at the toxic stories you are probably telling yourself.  In this podcast episode, we share the 3 toxic conversations we often tell ourselves that make us angry and how to stop them and get out of the negativity loop that is keeping us from getting moving forward and getting the end results we want.Resources We Shared:Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillian, Al SwitzlerCalm & Happy Parenting Time to get your kids to listen and help out more without the fighting!  This is your complete solution to shift the responsibility of "doing everything for everyone" to your family and to give you the kind of relationship you want with your kids and the entire family!Happy Parent Checklist - This FREE checklist gives you the step-by-step plan to delegate more to your family, feel less overwhelmed and connect in a positive way!No Guilt Mom YouTube Channel Visit No Guilt MomRate & Review the No Guilt Mom Podcast on Apple here. We'd love to hear your thoughts on the podcast!How to strengthen your daughter's mental game- This is a FREE training from Breanne Smedley to teach you what to say and do to help your daughter overcome her mistakes, release all the pressure, and flip negative thoughts so she believes in herself as much as you believe in her! Listen to The Elite Competitor Podcast HERE

Symon Hajjar is the founder and creative mind behind Hot Toast Music Company. In this episode of Magic in the Room, Symon sits down with Hannah and Ben to talk about how music, creativity, and learning can all be rooted in purpose. Symon's music is focused on kids but is full of “opportunity for wide-eyed innovators of all ages to join in the fun of self-discovery and creativity.”   Hot Toast Music Co. is the product of dad, educator and musician Symon Hajjar who writes irresistible kids' music, all with purpose. Hajjar, or Mr. Symon as his students call him, draws inspiration from the way children often find magic in the mundane parts of life that are hidden in plain sight.  For Hajjar, Hot Toast is not just "kids music" but an opportunity for wide-eyed innovators of all ages to join in the fun of self-discovery and creativity. Hajjar's stellar songwriting skills bring an easiness to talking about difficult or serious topics with kids, as well as delighting in the pure joy children find in simply being silly. Songs are anchored with creative activities that combine the tactile with the message of each song, turning each song into an opportunity for discovery!  Find Symon and Hot Toast Music Company all over the Internet:  www.hottoastmusic.com  Instagram   Facebook  YouTube    Research in this episode:  Humankind: A Hopeful History by Rutger Bregman  Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.  Janet Lansbury - www.janetlansbury.com   Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com    Music by evangrimmusic.com  Recorded at storycatcher.studio  Support from techblogwriter.co.uk 

This episode of Chats with Dad is a very special one. Not just because it's the last episode of season 2, but also because we have our very first guest, the Founder of BNI, Dr. Ivan Misner.Ivan has been called the “father of modern networking” by Forbes and CNN and he is the author of 26 books. He's also a good friend of Phil's (they're working on a book together as we speak). On this episode, Phil and James ask Ivan to share how he's overcome mistakes and mishaps during his long and illustrious career. In particular, he shares one story that he's rarely spoken about in such depth: how he took one of the biggest mistakes in his professional life, and turned it into a triumphant moment of learning, growth, and redemption.Click here to find out more about Dr. Ivan Misner, his books, and his work running BNI: https://ivanmisner.com Click here to book a no-obligations call with Phil, connect with him on social media, and more: https://linktr.ee/PhilBergCoach Click here to find out more about Picaroons, James's book, and his other projects: https://linktr.ee/rambobergIf you enjoyed this episode, please like, share, and subscribe! It helps us reach more people like you.Mentioned in the episode:Buy a copy of Crucial Conversations: Tools for Talking When Stakes Are High.Buy a copy of Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition by Harvey MacKay.Find out more about BNI.

Have you ever wondered what the difference is between high and low performers? When it comes to hiring, how can you ensure that you build a team of high performers? The key lies in observing your strengths and hiring your weaknesses and there are tools out there to help you do this. In this episode, Anne Laguzza and I discuss the difference between high and low performers and how to find a team that can help you excel in your business. Anne Laguzza is the CEO of The Works Consulting, she is an executive leader and knows all about human resources, leadership, organizational development, behavior, and how to understand the mindset of employees and build teams. She joins me this week to talk about all things leadership, how to use the DISC score as a secret weapon to understand your personality and hire a high-performing team, and some of the leadership tools she teaches executives all over the country. She shares her tips and advice for anybody looking to hire right now and some ways you can value your team. If you are looking to excel as a leader or pivot out of medicine, you don't want to miss this episode. “When leaders are strong and know what they doing and can build awesome teams, all the other stuff falls into place.” - Anne Laguzza In This Episode: - Welcome back to another episode of the Limitless MD podcast, I'm introducing this week's guest - Hear how Anne got into this field in the first place - We discuss the reason leadership is a critical skill set that is lacking in so many people - Wondering how to uplevel yourself as a leader? Here's how… - There is a problem that many people across the country are facing right now. Here's what it is… - In all the years Anne has been doing this work, this is the most difficult recruiting market. Here's the reason… - We share some tips to help you keep new starters interested in working with you - Hear what I'm doing in my business to make new starters feel special - This is how to tell the difference between high and low performers… - There is a reason that low performers stay in businesses as long as they do, here's what it is… - Anne shares how to distinguish high performers in your business and how quickly someone can be identified as a high or low performer - Hear Anne's thoughts about the DISC profile, what it is and how to use it to find business partners or employees - Anne unpacks the four different personality styles of the DISC score and how to observe these qualities in other people - If you haven't done the DISC score, you should, this is how it will help you… - Hear the books Anne has given as gifts and why… - Anne shares something that she thinks everybody should start shifting in their hiring… - I share the 4 As of hiring - Want to find out more about Anne? Here's how you can connect with her…   Resources mentioned: - https://www.amazon.com/Rocket-Fuel-Essential-Combination-Business/dp/1942952317/ (Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business by Gino Wickman and Mark C. Winters) - https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186/ (Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory) - https://www.amazon.com/Mindset-Updated-Changing-Fulfil-Potential/dp/147213995X/ (Mindset: Changing The Way You think To Fulfill Your Potential by Dr. Carol Dweck) - https://www.amazon.com/Its-Okay-Boss-Step-Step/dp/0061121363/ (It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need by Bruce Tulgan) - https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588/ (Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork by Dan Sullivan and Dr. Benjamin Hardy)   Resources: - https://limitless-md.mn.co/ (Join our FREE group coaching program: the Physician Wealth Accelerator)...

This week, Dan Neumann is diving deep into the topic of psychological safety, inspired by a couple of articles that got his special attention (references below). Dan is sharing in today's episode the definition of psychological safety, its link to diversity in Teams and innovation, as well as some specific ways to foster psychological safety as the number one prerequisite for a successful Team.   Key Takeaways What is psychological safety? Psychological safety is a shared belief that the members of a team won't be rejected or embarrassed for speaking up with their ideas, questions, or concerns. Bresman and Edmondson present research that supports that diversity on a team is linked to a better outcome. This research explores the bond between diversity and psychological safety, implying that more diverse teams are going to have better ideas and outcomes than teams that are less diverse. From the research, they found that diverse teams tend to be a little lower on performance than more homogeneous teams. They also differentiated from highly diverse teams that had high psychological safety and those that did not have it. This first group outperformed by a meaningful degree both the diverse teams that didn't have psychological safety and also low diversity to homogeneous teams. Meeting with the purpose of finding root causes can feel a lot like blame, and blame is one of the behaviors that destroy psychological safety. Transform meetings into opportunities to share information. Seek information! Don't assume you know. Choose open versus closed-ended questions. In his article, Timothy Clark uses the term dialogic process to explore how Teams harness intellectual friction and navigate their interdepending work. If there is a lack of psychological safety, individuals are going to censor each other or result in self-censoring behavior which prevents a highly collaborative atmosphere in a Team. High psychological safety promotes innovation as a goal while a lack of it produces fear as a response and survival as the goal. Clark frames Agile as a culture implementation, bringing the Agile values into practice. Small and seemingly insignificant acts of disrespect, indifference, and rudeness can push a Team back into withdrawal and personal risk management. Clark also shares four steps to work in a Scrum Team to continue to foster psychological safety. Ways to promote psychological safety at work: Google has identified five dynamics in successful Teams and the number one prerequisite is psychological safety. The second is dependability, in third place are structure and clarity, fourth is the meaning of the work, and lastly, the members of the Team have to fundamentally believe that the work they do matters.   Mentioned in this Episode: “Exploring Psychological Safety and Danger with Ola Tunde” “Agile Doesn't Work Without Psychological Safety,” by Timothy R. Clark “Research: To Excel, Diverse Teams Need Psychological Safety,” Henrik Bresman and Amy C. Edmondson “The five keys to a successful Google team,” by Julia Rozovsky “8 ways to create psychological safety in the workplace,” by Greg Barnett, Ph.D. Switch: How to Change Things When Change Is Hard, by Chip Heath Crucial Conversations: Tools for Talking When Stakes Are High, by Joseph Grenny, Ron McMillan, Al Switzler, and Kerry Patterson Multiple Explanation: A Consider-an-Alternative Strategy for Debiasing Judgments, Edward R. Hirt and Keith D. Markman   Want to Learn More or Get in Touch? Visit the website and catch up with all the episodes on AgileThought.com! Email your thoughts or suggestions to Podcast@AgileThought.com or Tweet @AgileThought using #AgileThoughtPodcast!

Want to consistently work with new clients?  Learn more about what your audience wants and needs? Make connections that lead to collaborations and partnerships?  Accomplish all of that through free discovery calls. This is a key Business Builder, especially if you are just getting started, making a shift, or going to the next level in your ministry business.  So let's talk about what to do before, during and after discovery calls, shall we?We are wrapping up our Business Builders series.In 2021, my game-changer was holding discovery calls with new connections and potential clients. Consistently talking with potential clients and partners in discovery calls is one of the best ways to keep your client calendar full.  But it begins with keeping your discovery call calendar full.  So let's start with some strategies will help you do that.1. Talk about your discovery call offer2. Set a goal and keep track visually3. Make it easy to schedule During  the Call1. Questions to askThese are some of my favorite questions to ask during a call:Tell me about your ministry/business and how you got started.What goals do you have for the next 3 - 6 months?What barriers are keeping you from reaching those goals?What would things look like if that problem was solved?What have you tried in the past to solve it?2. Offering your solutionGive your potential client a quick win. This allows her to experience what it would be like working with you.Be prepared to give a pitch at the end of the call and explain how your services work.   3. Set up for the follow up Set up a specific time for follow up …. usually within a week. After the Call1. Set a time to follow up2. Be prepared to offer alternative resources3. Check back in periodically ACTION STEP:Head to my free FB group Plan & Pray with Do A New Thing and grab the Discovery Call Toolkit, including a worksheet to keep up with your discovery call strategy this year.RESOURCES:TidyCal – simple but powerful appointment scheduler at one low costClick here to schedule a free DEFINE call with me.Book Recommendation: Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson++++++++++Are you tired from trying to share your God-inspired message while working your full time job? Do you wonder if it's worth it, or even possible, to build a ministry or business on the side?I have good news for you. It is possible. It is worth it. You can do it. Download the Honor System Guide, to help you honor all the work God has given you to do.

Danielle Reed and I spoke about one of my favorite topics - values. Last year, as we entered the pandemic, I *finally* made time to do a “values exercise”. It was an extension of a smaller values list I had done before. This one, I took the time to think, considering fully the definitions and etymology of each word… I made a lot of word discoveries and discoveries about myself.    I would love to invite you to listen in and consider if maybe it's time for you to make time to discover your core values - and experience the clarity, peace and impact of that on your life! **   “When something is off, pause and go through your values. You'll find the one that is off and all you gotta do in that moment is say, how can I step more towards this right now, right in this moment. We get our power back when we realize that we are in control of this, that I can step back on my path, in any moment. It's not always easy, but it's possible.” - Danielle Reed Connect with Danielle Reed:   https://coachonthego.net/   https://www.fitfierce.ca/   https://coachonthego.net/one-day-workshops/   https://coachonthego.net/the-daring-way-4/   https://coachonthego.net/a-year-of-joy/   https://coachonthego.net/rising-strong/     https://coachonthego.net/shop/   https://www.facebook.com/coachonthego.net   https://www.instagram.com/coach_onthego/ Mentioned in interview:   **As an Amazon Associate I earn from qualifying purchases**   Danielle Reed: It's Time to Stop Making Bagels: A Journey Towards Embracing Imperfection Paperback https://amzn.to/3yVRneV   Danielle Reed: 30 Days to What Matters (Full Colour): A Values Journal Paperback   https://amzn.to/36ytQnS   Danielle Reed: What Matters?: Find Your Values, Live Your Values, Give Others Permission to do the Same Paperback   https://amzn.to/3r3BzUq   Don Miguel Ruiz: The Four Agreements: A Practical Guide to Personal Freedom https://amzn.to/3wALEJN   Don Miguel Ruiz: The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book) Kindle Edition   https://amzn.to/3yTj7Au   Caroline Myss: Sacred Contracts: Awakening Your Divine Potential   https://amzn.to/3r3zU1j   Caroline Myss: Sacred Contracts: Awakening Your Divine Potential Kindle Edition https://amzn.to/3AV8hvH   Patterson, Grenny, McMillan, Switzler: Crucial Conversations Tools for Talking When Stakes Are High https://amzn.to/3AXDcaM   Patterson, Grenny, McMillan, Switzler: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition Kindle Edition   https://amzn.to/3xABQ3G   Brene Brown - Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Love, Parent & Lead   https://amzn.to/3kp33Tt   Brene Brown - Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead Kindle Edition https://amzn.to/3wDzakB Brene Brown - Gifts of Imperfection, The: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are  https://amzn.to/3AXJ4B2 Brene Brown - The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are Kindle Edition https://amzn.to/3yTlnHY Tarana Burke and Brene Brown - You Are Your Best Thing: Vulnerability, Shame Resilience, and the Black Experience Kindle Edition https://amzn.to/3xE8KjX   Tarana Burke and Brene Brown - You Are Your Best Thing: Vulnerability, Shame Resilience, and the Black Experience https://amzn.to/2UIiHy8   Brene Brown: Dare to Lead https://amzn.to/3yQu1Hr   Brene Brown: Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. Kindle Edition https://amzn.to/3hFYBhn   Brene Brown - Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone  https://amzn.to/3rcCWQP   Brene Brown - Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone Kindle Edition https://amzn.to/3yKChIS   Brene Brown - Rising Strong  https://amzn.to/3yL0Rt2   Brene Brown - Rising Strong: How the Ability to Reset Transforms the Way We Live, Love, Parent, and Lead Kindle Edition https://amzn.to/3AOquuW   Brene Brown - I Thought It Was Just Me (but it isn't): Making the Journey from "What Will People Think?" to "I Am Enough" https://amzn.to/3hxjV8q   Brene Brown - I Thought It Was Just Me (but it isn't): Making the Journey from "What Will People Think?" to "I Am Enough" Kindle Edition https://amzn.to/3keZWgy ** My bio goes something like this...   I am going to make everything around me beautiful - that will be my life. (Elsie De Wolfe) This quote is my subtle mission in life...    I'm a mom to an amazing little girl, girlfriend to an amazing man, a social marketer with an amazing online values driven company, podcaster, thought leader, and the Editor-in-Chief of an online publication. I find a ton of my life's joy in connecting people, to other people, places and things.   I love speaking, writing, creating, traveling and connecting. A natural leader and disruptor, I have a passion for helping men and women to trust the niggle (trust themselves), tell the truth (boundaries are an amazing thing) and speak, even when their voice shakes. I'm a champion for the underdog, can't doesn't exist in my vocabulary and I believe that taking radical responsibility in your life changes everything.   Curious to know more? https://linktr.ee/CandiceSmiley   Modere.com or Modere.ca : 5579027 BIOCELL LIFE SAVE $10.00 CODE: https://www.modere.ca/ProductDetail/liquidbiocell-life-ca/?referralCode=5579027     DISCLOSURE: I USE MY WEBSITE, MAGAZINE AND SOCIAL MEDIA PLATFORMS TO CREATE THE INCOME THAT SUPPORTS MY LIFESTYLE. WHEN YOU FOLLOW ME POSTS/ARTICLES/PAGES/ESSAYS  MAY CONTAIN AFFILIATE LINKS, MEANING I GET A COMMISSION IF YOU DECIDE TO MAKE A PURCHASE THROUGH MY LINKS, AT NO COST TO YOU. PLEASE READ MY DISCLOSURE FOR MORE INFO Musique credit Tiffany Sparrow and Chinmaya Dunster www.tiffanysparrow.com www.sparrowharmonix.com/#music   Special thank you to Angel Carrola Hennig for making this podcast happen   @faithinsmallhands  

Two Feet Walking: Part 3 APRIL 21, 2021 By The Leader's Journey (Edit) Between the pace of change and the complexity of modern life, congregational leadership isn't just one thing and can't be done by just one person. In order to stay balanced and effective, leaders must learn to engage the complexity of both making individual disciples and mobilizing a group of people to engage a shared mission. We call this Two Feet Walking. In this episode, we talk about integration–the ability to walk with both feet in a natural cadence and rhythm of leadership. We also address the obstacles to this way of leading–overwhelm and fatigue, job descriptions and congregational expectations and the danger of trying to do it alone. Subscribe | Rate & Review Conversation overview: Living in liminal space Integration: the rhythm of walking with both feet List of skills related to leading individuals to maturity and transformation List of skills related to leading groups of people to accomplish a shared mission Making new maps Addressing the obstacles: overwhelm, job descriptions and congregational expectations and giving the work back to others Resources Canoeing the Mountains: Christian Leadership in Uncharted Territory How to Lead When You Don't Know Where You Are Going: Leading In A Liminal Season by Susan Beaumont Family Systems and Congregational Life by Robert Creech Doing the Math of Mission: Fruits, Faithfulness, and Metrics by Gil Rendle Traction: Get A Grip on Your Business by Gino Wickman Generating and Sustaining Creative Tension: An Overview by Jim and Trisha Resources for deconstructing your first formation: Becoming a Healthier Pastor by Ronald Richardson An Introduction to Trauma for Leaders: Part 1 Part 2 Part 3 Quit Getting In Your Own Way Faithwalking Resources for Skill Development: Being an Emotional Grown-up: Defined and Connected in an Emotionally Charged System Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et. al. Leading in a Politically Charged Culture Managing Leadership Anxiety: Yours and Theirs by Steve Cuss Resources for Coaching: An Everyone Culture: Becoming a Deliberately Developmental Organization by Robert Kegan and Lisa Lahey Coaching: The Art of Creating a Safe and Challenging Space Resources for Skill Development: How did Jesus deal with Conflict? Growing Yourself Up by Jenny Brown Resources for Missional Living: How did Jesus deal with Conflict? Growing Yourself Up by Jenny Brown Resources for Skill Development: Canoeing the Mountains: Christian Leadership in Uncharted Territory by Tod Bolsinger The Gospel Next Door: Following Jesus Right Where You Are by Marty Troyer Thank you for listening. If you enjoy listening to The Leader's Journey Podcast, the best way to support us is to take just a few seconds and leave a rating and/or comment over on iTunes or share it with your friends on Facebook … Thank you! Filed Under: Leadership, Podcast Grow Your Team's EQ! There is a symbiotic relationship between the places that your organization is stuck or stopped and the level of emotional maturity of the organization's leadership. LEARN MORE SUBSCRIBE TO OUR PODCAST!

Between the pace of change and the complexity of modern life, congregational leadership isn't just one thing and can't be done by just one person. In order to stay balanced and effective, leaders must learn to engage the complexity of both making individual disciples and mobilizing a group of people to engage a shared mission. We call this Two Feet Walking. In this episode, we explore the skills that leaders must have to mobilize a group of people to engage a shared mission in a rapidly changing cultural and religious context.  Subscribe | Rate & Review Conversation overview: Vision, map-making and liminal space Accountability and conflict resolution as essential skills Responding to complexity Self-care in the midst of loss Giving the work away Resources How to Lead When You Don't Know Where You Are Going: Leading In A Liminal Season by Susan Beaumont Family Systems and Congregational Life by Robert Creech Doing the Math of Mission: Fruits, Faithfulness, and Metrics by Gil Rendle Traction: Get A Grip on Your Business by Gino Wickman Generating and Sustaining Creative Tension: An Overview by Jim and Trisha Resources for deconstructing your first formation: Becoming a Healthier Pastor by Ronald Richardson An Introduction to Trauma for Leaders: Part 1 Part 2 Part 3 Quit Getting In Your Own Way Faithwalking Resources for Skill Development: Being an Emotional Grown-up: Defined and Connected in an Emotionally Charged System Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et. al. Leading in a Politically Charged Culture Managing Leadership Anxiety: Yours and Theirs by Steve Cuss Resources for Coaching: An Everyone Culture: Becoming a Deliberately Developmental Organization by Robert Kegan and Lisa Lahey Coaching: The Art of Creating a Safe and Challenging Space Resources for Skill Development: How did Jesus deal with Conflict? Growing Yourself Up by Jenny Brown Resources for Missional Living: How did Jesus deal with Conflict? Growing Yourself Up by Jenny Brown Resources for Skill Development: Canoeing the Mountains: Christian Leadership in Uncharted Territory by Tod Bolsinger The Gospel Next Door: Following Jesus Right Where You Are by Marty Troyer Thank you for listening. If you enjoy listening to The Leader's Journey Podcast, the best way to support us is to take just a few seconds and leave a rating and/or comment over on iTunes or share it with your friends on Facebook … Thank you!    

Congregational leadership isn't just one thing and can't be done by just one person. In order to stay balanced and effective, leaders must learn to engage the complexity of both making individual disciples and mobilizing a group of people to engage a shared mission. We call this Two Feet Walking. Subscribe | Rate & Review Conversation overview: Rapidly changing ministry contexts require complex leadership Two Feet Walking Ministry leadership as developing individual disciples to live missionally Being fully human – woundedness and flourishing Being people who can handle conflict well Resources for deconstructing your first formation: Becoming a Healthier Pastor by Ronald Richardson An Introduction to Trauma for Leaders           Part 1 Part 2 Part 3 Quit Getting In Your Own Way Faithwalking Resources for Skill Development: Being an Emotional Grown–up: Defined and Connected in an Emotionally Charged System Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, et. al. Leading in a Politically Charged Culture Managing Leadership Anxiety: Yours and Theirs by Steve Cuss Resources for Coaching: An Everyone Culture: Becoming a Deliberately Developmental Organization by Robert Kegan and Lisa Lahey Coaching: The Art of Creating a Safe and Challenging Space Resources for Skill Development: How did Jesus deal with Conflict? Growing Yourself Up by Jenny Brown Resources for Missional Living: How did Jesus deal with Conflict? Growing Yourself Up by Jenny Brown Resources for Skill Development: Canoeing the Mountains: Christian Leadership in Uncharted Territory by Tod Bolsinger The Gospel Next Door: Following Jesus Right Where You Are by Marty Troyer Thank you for listening. If you enjoy listening to The Leader's Journey Podcast, the best way to support us is to take just a few seconds and leave a rating and/or comment over on iTunes or share it with your friends on Facebook … Thank you!

In this provocative discussion on CONFLICT management and resolution, we speak candidly with Pastor Rod Loy of First Assembly of God in North Little Rock, AR. Every Christian leader should take a moment to listen to this discussion. The practical and Biblical principles presented in this talk are truly invaluable. Book Recommendations for Conflict Resolution as presented in this talk include: 1) Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty By Patrick Lencioni 2) When to Walk Away: Finding Freedom from Toxic People By Gary Thomas 3) Leadership and Self-Deception: Getting Out of the Box By The Arbinger Institute 4)Unoffendable: How Just One Change Can Make All of Life By Brant Hansen 5) Crucial Conversations Tools for Talking When Stakes Are High, By Kerry Patterson 6) Acts Chapter 15 (Holy Bible)

Few things in life are as challenging as conflict and correction, whether you are the one who has to do the correcting or the one being corrected. But the Christian life demands a willingness, in charity, to call our brothers and sisters in faith to greater virtue and holiness. Show Notes: For some self-reflection check out: Litany of Fraternal Correction by Clare McCallan If for some reason you're not already listening to the #1 podcast out there, do yourself a favor and subscribe to “The Bible in a Year (with Fr. Mike Schmitz)” We reference “Crucial Conversations” a great book that helps you learn how to address conflicts head-on while maintaining interpersonal and personal peace. Check it out: Crucial Conversations Tools for Talking When Stakes Are High, Second Edition https://www.amazon.com/dp/0071771328/ref=cm_sw_r_cp_api_glc_fabc_elZcGbB5ZYH3S?_encoding=UTF8&psc=1