Podcast appearances and mentions of anne bahr thompson

Anne Bahr Thompson has a rich and layered background, from business school to banking to branding to research and advertising to purpose. Anne connects the dots between vying for profit and leading a purpose-driven company. The two are not incompatible, quite the opposite! But she also notes that too many companies have gone overboard looking at their "why", and not enough time has been spent looking at the "how." How will you make your purpose a reality? In this rich conversation, we look at how organizations can "Do good", which is the title of Anne's new book (see the notes for more on the book and where to find it), and what roles storytelling, research, data, strategy and branding  play in making the purpose of a company happen. Resources / Links: Anne's web siteAnne's book "Do Good: Embracing Brand Citizenship to Fuel both Purpose and Profit"For more on why we tell stories: "The 7 basic plots: Why we tell stories", by Christopher BookerStart With Why, Simon Sinek TED TalkFor more on Peter DruckerFind out more about The Narativ Storytelling Method atnarativ.comEMAIL Jerome@narativ.comLINKEDIN https://www.linkedin.com/company/narativ-incTWITTER @narativ

“Brand citizenship is a way of doing business – from a company’s core purpose; to its delivery of goods and services; to its responsibility to its employees, community, the environment and the world – that people trust, believe in and rely on…all with the aim of earning profits that are maintainable over the long term.”  Anne Bahr Thompson on Green Connections Radio podcast As we welcome in 2021, leaders, organizations and workplaces are preparing for a post-covid world, figuring out which new ways of doing business will remain.  As I wrote about in Forbes recently, these profound shifts are ushering in the Era of ESG – the investing term for a focus on environment, social and governance issues – when these issues are taking center stage financially as well as strategically.   In my piece, I quoted branding expert and author Anne Bahr Thompson from my interview with her, so it’s fitting to listen anew to our interview first broadcast in the beginning of covid’s dominance this year. We talked about steps companies and leaders should take – and not take – in this unprecedented crisis.   You’ll hear: How to be compassionate and a good corporate citizen at this time, from how you can help, to how you treat your employees, to ads you run (or don’t). The five stages of Brand Citizenship® and how to do them (trust, enrichment, contribution, etc.). Why planning and understanding what your relationship is with your customers are both crucial. What “fitness stretches for your brand” are and why they matter. Plus great career advice! “We each come into the world with gifts. And, how do we apply those gifts and have them intersect with the things we’re good at and the things we’re interested in so that we can contribute.” Anne Bahr Thompson on Green Connections Radio Read my Forbes blogs about Welcome to the Era of ESG, and about how brands can adapt or reinvent their messaging to respond to such crises. Which brands do think are doing well and why? Tweet them to us @joanmichelson or post them on our Facebook Page — and ask to join our private Facebook group. You’ll also want to listen to: Anne Bahr Thompson, on her book about what Brand Citizenship is and the steps to take to brand for purpose and profit.   Deborah Lee James, former Secretary of the Air Force, on leading in a crisis   Jennifer “JJ” Lee, United We Mask, on making masks from recycled fabric, including for people in need   Rachel Hutchisson, Blackbaud on building an “ecosystem of good.” (recorded pre-covid)   Julie Fox Gorte, of PaxWorld Investments, on ESG investing, embracing environment, social and governance values (recorded pre-covd) Subscribe to our newsletter to receive our podcasts, blog, events and special coaching offers.. Thanks for subscribing on Apple Podcasts or iHeartRadio and leaving us a review! Reach us on Twitter @joanmichelson

Brand Citizenship with Anne Bahr ThompsonWelcome to Difficult Conversations with Dr. Anthony Orsini. On today’s episode, my special guest is Anne Bahr Thompson, a Trust Across America 2018 Top Thought Leader and a top ten 2020 Superbrands Branding Leader who has been using the brands as a motivating source force for change, relationship building, and profitable growth for more than 25 years. She is the author of the book, Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit. Her pioneering model of Brand Citizenship, which is a win, win, win solution mutually beneficial to people, society, and the bottom line. Anne is a former executive director of strategy and planning and the head of consulting at Interbrand and she’s the founder of Onesixtyfourth, a strategic and creative consultancy that helps integrate purpose and social responsibility into brands, business strategy, and corporate culture. She’s been interviewed on numerous podcasts, radio shows, and Fox Business, and has spoken to business schools, conferences internationally and the UN.Anne tells us all about herself and her ground breaking book.. She defines Brand Citizenship and tells us what drove her to communications and her “5-Step Model” that balances purpose and profit. Dr. Orsini and Anne talk about the word "trust" and how trust begins with living up to your point of view. Anne discusses in depth each part of the “5-Step Model”: trust, enrichment, responsibility, community, and contribution. We learn why Apple is number one. She shares with us how citizenship is actually about ‘me and we’ and how Apple has been delivering it this way. Why is Anne not fond of the word authenticity, but prefers using the word sincere? Leadership is another one of Dr. Orsini’s favorite topics, and Anne tells us about how she overcomes the challenges when everyone is not on board with the conversations. As Anne said, “It’s being comfortable and confident to be the best version of yourself,” and that’s what a good Brand Citizen is about. Also, we hear advice from Anne on how to get people to “buy in.” We end with Anne telling us the most difficult conversation that she has on a regular basis and she shares some great advice.Host: Dr. Anthony OrsiniGuest:Anne Bahr ThompsonFor More Information:The Orsini WayThe Orsini Way-FacebookThe Orsini Way-LinkedinThe Orsini Way-InstagramThe Orsini Way-TwitterIt’s All In The Delivery: Improving Healthcare Starting With A Single Conversation by Dr. Anthony OrsiniResources Mentioned:Anne Bahr Thompson TwitterAnne Bahr Thompson LinkedinOnesixtyfourthDo Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit by Anne Bahr Thompsonabt@onesixtyfourth.com (Anne’s email)The Orsini Way-Podcast-Episode 116-Stephen M.R. Covey

“Values by and large don’t really change…What changes is your behavior around your values.” Erin Michelson on Green Connections Radio podcast Can we measure kindness? Take our Green Connections Kind Quiz and listen to this fascinating interview with Erin Michelson, CEO and Founder of Summery, a data analytics company focused on measuring employee kindness and social values, on Green Connections Radio podcast with host Joan Michelson to find out how they do it. They developed the Kind Quiz to do just that. (Note: We think Erin and Joan are distant cousins.) You’ll hear: How Summery developed their Kind Quiz to measure employee kindness and social values. Why the Gates Foundation and several Fortune 500 companies have used a version of Summery’s Kind Quiz to help with their own employee engagement initiatives. How Sunmery measures the corporate culture and compares employee profiles to it in their proprietary scoring methodology. Plus career advice unique to this historic moment…. and more. “Take the time to scope out your perfect job…What’s going to make you personally happy…What’s going to make me the most fulfilled?” Erin Michelson on Green Connections Radio podcast   You’ll also want to listen to: Kristin Haffert, Co-Founder of Mine The Gap, gender diversity consultancy Rachel Gutter, President of the International Well Building Institute, on questions to ask before you go back into your workplace. Anne Bahr Thompson, of One Sixty Fourth branding agency, on her book “Do Good” about corporate responsibility. Rachel Hutchisson, Blackbaud, SVP, helping companies measure employee with social responsibility initiatives. Subscribe to our newsletter to receive our podcasts, blog, events and special coaching offers.. Thanks for subscribing on Apple Podcasts or iHeartRadio and leaving us a review! Reach us on Twitter @joanmichelson

"Do Good's" Anne Bahr Thompson Describes How to Balance Corporate Purpose & Prosperity Summary: "We cannot choose our external circumstances, but we can always choose how we respond to them," Epictetus remarked. Brand Citizenship® – a win-win-win solution mutually beneficial to people, society, and the bottom line - is a core principle addressed in this business-savvy podcast. Anne Bahr Thompson works with business leaders, social entrepreneurs, and impact investors aligning purpose and profit – to strengthen loyalty, engage employees, amplify social impact, and deliver on the SDGs. Brands which don't live up to their purpose or values will be called out. In the era of coronavirus, businesses can help build national coalitions and collaborations to fight COVID-19. For more than 25 years Anne she has counseled families and leaders across sectors – including companies, nonprofits, and foundations – to connect more deeply with purpose and values, identify a social mission, crystallize operating principles, and collaborate with like-minded partners. Businesses and leaders need to step in when government breaks down in order to reform society, the economy, and the planet in deeply meaningful ways.

“Brand citizenship is a way of doing business – from a company’s core purpose; to its delivery of goods and services; to its responsibility to its employees, community, the environment and the world – that people trust, believe in and rely on…all with the aim of earning profits that are maintainable over the long term.”     Anne Bahr Thompson on Green Connections Radio podcast Do you get mad seeing ads selling normal stuff these days, as if we’re not in a global health crisis? What should companies, leaders and marketers do in this unprecedented crisis? Should you just post messages of support for first responders and healthcare workers? Do special offers work now?   Listen to this fascinating Green Connections Radio podcast interview with Anne Bahr Thompson, veteran branding expert, former head of a division of megabranding agency Interbrand and author of “Do Good: Brand Citizenship to Fuel Both Purpose and Profit,” to find out. You’ll hear: How to be compassionate and a good corporate citizen at this time, from how you can help, to how you treat your employees, to ads you run (or don’t). The five stages of Brand Citizenship® and how to do them (trust, enrichment, contribution, etc.). Why planning and understanding what your relationship is with your customers are both crucial. What “fitness stretches for your brand” are and why they matter. Plus great career advice! ““We each come into the world with gifts. And, how do we apply those gifts and have them intersect with the things we’re good at and the things we’re interested in so that we can contribute.” Anne Bahr Thompson on Green Connections Radio Which brands do think are doing well and why? Tweet them to us @joanmichelson or post them on our Facebook Page — and ask to join our private Facebook group. You’ll also want to listen to: Anne Bahr Thompson, on her book about Brand Citizenship, branding for purpose and profit.   Diane Diaz, The Brand Teacher, on finding your personal brand.   Billee Howard ,of Brandthropolgie on using neuroscience to understand your customer and design your brand.   Beth Colleton, former Chief Sustainability Officer of the NFL and NBCUniversal on integrating purpose into your branding. Subscribe to our newsletter to receive our podcasts, blog, events and special coaching offers.. Thanks for subscribing on Apple Podcasts or iHeartRadio and leaving us a review! Reach us on Twitter @joanmichelson

Embracing Brand Citizenship to fuel both Purpose and Profit. We discussed success stories like Tom's and Patagonia as well as Anne's philanthropic career.

Today's interview is with Anne Bahr Thompson, pioneer of the Brand Citizenship movement, founder of OneSixtyFourth and author of a new book: DO GOOD: Embracing Brand Citizenship to Fuel Both Purpose and Profit. Anne joins me today to talk about brand citizenship, her research, her new book and the power of aligning purpose, profit and doing good in business.

Anne Bahr Thompson, author of Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit, has been motivating business leaders to use their brands as a force for change. She shares her insights on how research proves that doing "good" boosts more than just your bottom line, the importance of sincerity, what companies are good brand citizens, the CEO’s role in brand citizenship, what individuals can do to be more sustainable, why caring for your employees is priority one, and more! #NothingWastedPodcast

Named Trust Across America 2018 Top Thought Leader in Trust, Anne Bahr Thompson has been inspiring business leaders to use their brands as a force for change for many years. With more than 25 years of experience as a global brand strategist, Anne is the author of DO GOOD, which explains her pioneering model of Brand Citizenship® and the cultural dynamics that led to the creation of the model. A former executive director of strategy and planning and the head of consulting at Interbrand, Anne is the founder of Onesixtyfourth, a creative and strategic consultancy that helps that leaders integrate purpose and social responsibility into their brands, business strategy, and corporate culture. What you’ll learn about in this episode: What has been happening for Anne since her previous appearance on Onward Nation in episode #709 Why Anne has firmly focused her thought leadership around the specific area of brand citizenship How Anne spent seven years on semi-sabbatical while writing her book, due to the research time involved How Anne’s dedication to brand citizenship started when she was nine years old and questioning the decisions of others Why authenticity and aligning your values with your brand are an important component of brand citizenship Why it’s important to have everyone in your organization working toward the same purpose and goals Why basing your choices solely on profitability can cause more problems than they solve Why Anne defines success as having the ability to contribute your unique gifts to the world and those you serve How clearly defining your purpose can resonate throughout your organization and guide your operating principles What advice Anne would share about overcoming your fears and standing up for your beliefs Additional resources: Twitter: @annebt Email: abt@onesixtyfourth.com LinkedIn: www.linkedin.com/in/anne-bahr-thompson-626116 Website: www.brandcitizenship.com Website: www.onesixtyfourth.com

When we look at companies we admire and value, we find they do more than deliver profits. They improve people's lives in some way. Does doing good really lead to corporate strength? How does this citizenship work and why does it matter? Where and how does trust enter the equation? How can the culture change from me to we? Tune in to hear about the research that underpins “brand citizenship”.

When we look at companies we admire and value, we find they do more than deliver profits. They improve people's lives in some way. Does doing good really lead to corporate strength? How does this citizenship work and why does it matter? Where and how does trust enter the equation? How can the culture change from me to we? Tune in to hear about the research that underpins “brand citizenship”.

Anne Bahr Thompson, the author of "Do Good", joins ANA's Ken Beaulieu to chat about the topic of Brand Purpose.

Anne Bahr Thompson, the author of "Do Good", joins ANA's Ken Beaulieu to chat about the topic of Brand Purpose.

Jeannie and Adam discuss how lack of transparent pricing harms your business and what you can do to stop feeding into the “norm” of hidden fees without jeopardizing your sales. Better customer experiences through transparent pricing Have you ever paid way more than you expected at the end of an online purchase? Or perhaps you’ve received an invoice with vague or unexplained fees that blew your budget to shreds. Doesn’t this drive you bananas? Well, we’ve got news for you: Your customers don’t feel any better about it than you do. “They keep it from you because it makes it look like they have the lowest price available…” -Kelsey Brown While we all know hidden fees make for a terrible (and costly!) experience, misleading practices around pricing are everywhere. In fact, customers resent these sales tactics, and they’ve had enough.  “What most people want in most areas of their life is to be told the truth.” -Kelsey Brown So we’re delighted to bring Kelsey Brown to the mic! The Outreach Manager for People for Honest Pricing, Kelsey says hidden fees and dishonest pricing doesn’t just hurt customers. In fact, these widespread practices lead to high churn rates, abandoned shopping carts, and eventually, a poor brand image. What’s more, the companies that suffer the most are the ones who’ve found ways to justify their lack of transparency and claim their hidden fees aren’t hidden at all. Kelsey is here to share ways to eliminate hidden pricing from your customer experience and build a better business around honesty.  But you must understand what hidden pricing really is, and why it exists in the first place. We cover all of this and more in the interview! “Create a conversation about these hidden fees that isn’t taking place right now.” -Kelsey Brown Bonus: We know you’ve been duped by dishonest pricing before, so what can you do as a consumer to fight back? Kelsey shares 4 easy ways to let companies know this is not OK and help pave the way for a more transparent future. Listen in! Interview Highlights Most organizations would claim they have no hidden fees, so what’s the definition of hidden fees? And why are they so nefarious? [3:15] What is the basis for hidden fees? Moreover, why do companies get away with this? [5:10] Changing how we do business is one thing, but how can we fight back as consumers?  Sometimes we need to change or add fees in a short time. What are some best practices for that? [14:15] I’d like to be more honest about pricing, so how can I start an evaluation process? [15:45] About our guest Before joining People for Honest Pricing, Kelsey was a marketing professional at a software company creating content for their online presence. Armed with a degree in journalism and several years of digital marketing experience, she made an industry switch from software to the world of e-commerce where she now leads the public relations and outreach strategy for a promotional products company. Kelsey met the Co-Founders of People for Honest Pricing after beginning her new role and quickly realized they shared a mutual frustration regarding hidden fees. It didn’t take much time for her to be brought on board as the Outreach Manager for People for Honest Pricing where she is now spreading the word about their cause. The goal of People for Honest Pricing is to start a conversation about pricing transparency when it comes to shopping online. Business owners may also apply for their free certification program where a team of volunteers evaluates their pricing strategy, and upon approval, supplies the applicant with a free badge to display on their website. By displaying this certification badge on their website, business owners are showing their customers that they’re more than just a number. Connect with Kelsey Twitter Facebook Honest Pricing Certification Duped by hidden fees? Share your story! Related Content 360Connext® post, Customer Happiness Lessons for Any Company, Courtesy of Zappos Customers That Stick® post, What Great Brands Do Episode 317: Anne Bahr Thompson, Do Good Episode 127: Is Transparency Effective? We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Named Trust Across America 2018 Top Thought Leader in Trust, Anne Bahr Thompson has been inspiring business leaders to use their brands as a motivating force for change for many years. She started to observe and write about how peoples’ connections to companies were turning upside down at the start of the Millennium, before many others identified this shift. With more than 25 years experience as a global brand strategist, Anne is the author of DO GOOD, which explains her pioneering model of Brand Citizenship® – and the cultural dynamics that led to the creation of the model.A former executive director of strategy and planning and the head of consulting at Interbrand, the world’s leading brand consultancy, Anne is the founder of Onesixtyfourth, a boutique consultancy that helps companies align purpose and profit by integrating cultural shifts and a social conscience into brand development. She spent several years in the banking sector in strategic planning and research and began her career at Grey Advertising. Anne brings the knowledge and understanding that only comes from interacting with a lengthy list of the world’s most prestigious brands including: Aegon, adidas, American Cancer Society, Citibank, Emerson, Hard Rock Cafe, IBM, ING, JPMorganChase, Kingfisher, MerckMedco, Microsoft, Pearson, Pepsi, Prudential, Quaker Oats, Roche, Save the Children, Scandinavian Airlines, STA Travel, Stolichnaya, Symantec, ThomsonReuters, Tri-Star Entertainment, UNICEF, Waitrose/John Lewis Partnership and many others.Anne’s writings have appeared in Brands and Branding (Economist Books), hbr.com, Brand Quarterly, Journal of Brand Strategy, Bloomberg News, The Guardian, PR News, and many other industry publications, and she has been interviewed about her mega trends on Fox Business. An active community volunteer, she is extremely proud of the work she has done for non-profit and humanitarian aid organizations, both global and local. She holds an MBA from the Darden Graduate School at the University of Virginia and has been an adjunct professor at New York University Stern School of Business’s London campus.

We’re tackling some deep ideology this week with our very esteemed guest, Anne Bahr Thompson. Anne has been named America’s top thought-leader for 2018, having published a hugely successful book called “Do Good” which explains how modern-day business can do good for the world and still make profit at the same time. You will have to listen to the show to hear exactly what Anne’s five rules of contientious business are, but keep reading for some additional insight from the show.   See some of the conversation points below: **  Nowadays people want businesses to solve problems with social issues and the environment; not just their own specific customer ‘problem’. **  Think of how you build trust with your closest friends… this is the way you should shape the relationship with your customer base. **  Make sure you build a good ethos in your company. If you obviously stand for something, you can relate to your audience. **  Responsibility begins with how you treat your employees. **  Business is a social organism - never forget this! It exists in the same society we spend our everyday lives in. **  Foster a sense of community in your organisation. Shared values amongst employees can be very powerful indeed. **  Don’t be scared of making mistakes when you run a company. If you are sincere enough in learning from the mistakes, your marketplace will trust you.   In this episode of Business Brain Food you will learn: **  Examples of good corporate citizenship **  How Apple built trust with its customers **  How to be clear about your values and culture **  Why the banks lost trust **  The ‘stakeholder view’ versus the ‘shareholder view’ **  Social entrepreneurialism explained **  Courage in business   Resources mentioned in this episode: **  Work with one of our business Excellerators: http://www.maxmyprofit.com.au **  Buy Anne’s book, “Do Good: Embarcing Brand Citizenship to Fuel Both Purpose and Profit” here **  Anne’s website: http://www.brandcitizenship.com **  The Business Brain Food Facebook group: https://www.facebook.com/groups/businessbrainfood **  All previous BBF episodes & show notes can be found at http://www.businessbrainfood.com.au **  Twitter: https://twitter.com/bfewtrell   Call to action: Remember what Anne said about creating virtuous circles. Now more than ever it is possible for businesses to connect with causes for the sake of the wider good. Also, if you are enjoying these Business Brain Food podcasts, then make sure to share them via social media sites or email the links to family and friends. A lot/ of time and effort goes into producing each of these podcasts with the goal in mind of the more people we can inspire about business the better. You can help us do just that! Until next time, have a profitable day! Cheers, Ben Fewtrell (02) 9111 5000  

Anne Bahr Thompson is also the founder of the Brand Citizenship movement and the author of the book “Do Good”, which is designed to help leaders turn their brands into better corporate citizens. She is also a global brand strategist and founder of brand consultancy Onesixtyfourth. Prior to that, she was an Executive Director at Interbrand. In this episode, Anne shares her five-step process to successful Brand Citizenship, and we discuss how businesses can use these steps to build a better customer experience.   Resources mentioned: Do Good (book), by Anne Bahr Thompson. Conversations with God (book), by Neale Walsch. The Trouble with Advertising (book), by John O’Toole. On Being (podcast) Radiolab (podcast)   Key takeaways (starts at 43:21): Trust - Build trust with your customers and do what you say Enrichment - Figure out how you will provide enrichment to customers Responsibility - Be responsible with your own staff Community - A great community brings everyone together around your brand Contribution - Make people feel like they’re part of something bigger

Jeannie and Adam discuss the concept of social responsibility with Anne Bahr Thompson, author of Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit. Customers today expect a lot more from brands, but it’s not just about transparency and great service. Brands are now expected to be socially responsible when it comes to social, political and moral issues. But being socially responsible is much more complicated and sensitive than you may think. Although it’s great for a brand to say they support a certain cause or take a stance on a political issue, customers can easily access information that contradicts what the brand has said publicly. “In a social world, declaring your position really places you in control of your own reputation.” -Anne Bahr Thompson It’s easy to alienate customers by taking a stand, but when we don’t, customers will do their homework to find out what’s going behind the scenes then fill in the blanks for themselves. In fact, they will even judge your brand based on things like who your suppliers are and how they stand on a certain issue. “Trust is really hard to gain today because people are really savvy.” -Anne Bahr Thompson But it’s not all about avoiding bad publicity, or even creating any publicity, for that matter. Taking a stand and developing a sense of social responsibility leads to stronger company culture, happier, more productive employees, and better profits overall. “Building a corporate culture that’s about trust will actually make you more profitable in the long term, no matter what you’re doing.” -Anne Bahr Thompson So how does your company view corporate citizenship? Perhaps you’d like to take a stand but aren’t sure how to align it with your strategy for success. Or maybe your customers are asking questions you’re afraid to answer. Whatever the case is, customers want to do business with brands that do good, and they want proof. Whatever you’re doing, don’t miss this interview with Anne Bahr Thompson, author of Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit.  Listen in to learn how your brand can strike the right balance. Interview Highlights Doing good is a simple idea, but why is it more complicated for brands? [2:47] Social responsibility builds trust, so we asked Anne to outline the 5 steps to building trust and identify which are the most important. [6:45] It’s easy for brands to go too far (or not far enough) politically, but some strike just the right balance. How do they do it? [9:40] Brands are now in positions where they’re forced to take a stand, but what about those who just want to stick to business? [16:30] About our guest Named Trust Across America 2018 Top Thought Leader in Trust, Anne Bahr Thompson has been inspiring business leaders to use their brands as a motivating force for change for many years. With more than 25 years of experience as a global brand strategist, Anne is the author of DO GOOD, which explains her pioneering model of Brand Citizenship® – and the cultural dynamics that led to the creation of the model. A former executive director of strategy and planning and the head of consulting at Interbrand, the world’s leading brand consultancy, Anne is the founder of Onesixtyfourth, a boutique consultancy that helps companies align purpose and profit by integrating cultural shifts and a social conscience into brand development. Connect with Anne LinkedIn Twitter Website Learn more about Anne’s book and how to order Related Content 360Connext® post, How are Marketing and PR Setting Your Customer’s Expectations? Customers That Stick® post, 3 Examples of How to Easily WOW Customers Episode 083: Cause Marketing Done Well Episode 118: David Williams, Make-A-Wish We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Start creating a successful CX strategy Are you ready to build a customer experience strategy on a solid foundation for the long term? We’re shattering the top 5 CX strategy myths in our latest evergreen webinar. You will learn: How to avoid the 5 so-called “Customer Experience Strategies” that aren’t strategies at all What drives a winning customer experience strategy and examples of companies that “get it” How to create a foundation for a customer experience strategy that works for the long term Join Jeannie at a time that works for you for some serious mythbusting and a head start on creating a customer experience strategy that works!  Sign Me Up!     Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices

April 11, 2018 Do Good Anne Bahr Thompson and Women are Revolutionizing TV Joy Press

Today's episode is with Anne Bahr Thompson. She is the founder of the brand consultancy Onesixtyfourth and former executive director of strategy and planning at Interbrand. In her book, DO GOOD: Embracing Brand Citizenship to Fuel Both Purpose and Profit , she explains how to embed social consciousness into a company's DNA.She offers a five-step model “that integrates doing good activities…with brand development to strengthen a brand’s reputation, foster greater loyalty, and enhance value creation. It’s a win-win-win solution that mutually benefits consumers, companies, and society.” The five steps of Brand Citizenship logically flow from one another:Trust: Don’t Let Me Down. Brands that deliver on their promises are trusted more. Digital communications and information channels have made reciprocity one of five key requirements for trusted brands.Enrichment: Enhance Daily Life. People identify more with—and are less price sensitive toward—brands that help them to simplify their routines, make mundane tasks less dull, and enrich their daily lives.Responsibility: Behave Fairly. In a post-recession, flattened, and transparent world, customers expect brands to treat their employees fairly, behave ethically, and be proactive in their business practices.Community: Connect Me. Brands that rally communities, motivate behavioral changes and fix social problems – provided they are not overtly political – attract more loyalists.Contribution: Make Me Bigger Than I Am. Brands that play an active role in creating a more positive and life-enhancing future enrich loyalists’ lives by improving life on the planet.DO GOOD helps leaders understand where their organizations are starting on the ME-to-WE continuum of Brand Citizenship and how to develop metrics to measure the perceptual, social, and financial impact of initiatives and programs. The book presents a wealth of business and brand case studies—ranging from legacy businesses to social enterprises, including Apple, Google, AMAZON, Walmart, and Vaseline to H&M, SunTrust Bank, Chipotle, Trader Joe’s, IKEA, and Burt’s Bees, as well lesser known companies such as Plum Organics, Lush, and Seventh Generation. With DO GOOD, business leaders will get an edge on implementing Brand Citizenship: a win-win-win solution for customers, society, and the bottom-line.Resources Mentioned In The Episode:DO GOOD: Embracing Brand Citizenship to Fuel Both Purpose and Profit: https://www.amazon.com/Do-Good-Embracing-Citizenship-Purpose/dp/0814438393Onesixtyfourth: https://www.onesixtyfourth.com/Brand Citizen Website: https://www.brandcitizenship.com/ See acast.com/privacy for privacy and opt-out information.

Anne Bahr Thompson is the Founder and Chief Strategist of Onesixtyfourth — a boutique consultancy that integrates cultural shifts and a social conscience into brand development. Anne was named a 2018 Top Thought Leader in Trust. She’s the pioneer of the Brand Citizenship movement and has more than 25-years of experience as a global brand strategist, including a former executive director of strategy and planning and head of consulting at Interbrand, the world’s leading brand consultancy. Anne is also an accomplished researcher, speaker, and the author of the new book, “DO GOOD: Embracing Brand Citizenship to Fuel Both Purpose and Profit.” What you’ll learn about in this episode: What Anne’s trend research in 2011 showed regarding people’s views on corporate citizenship A breakdown of the meaning and implications of Brand Citizenship The five step model of how Brand Citizenship moves across the Me-to-We continuum Why trust is the first step in the Me-to-We continuum of Brand Citizenship Why consumers are looking to companies to enrich their lives How corporate responsibility is the pivot point on the Me-to-We continuum Why consumers value companies who are focused on the community Why contribution is the final step on the Me-to-We continuum Understanding the symbiotic relationship between earning a profit and doing well Why being a good Brand Citizen not only appeals to consumers but also helps recruit prospective employees Ways to contact Anne: Twitter: @annebt LinkedIn: Anne Bahr Thompson Website: www.brandcitizenship.com Website: www.onesixtyfourth.com  

“People want brands to step in and solve things that government can’t.” With the latest news of #BoycottNRA and the #MeToo movement, it could seem that this is an idea plucked from recent headlines. But the role of business in social issues has been a part of the conversation for centuries. Anne Bahr Thompson is a leading expert on this and author of the new book Do Good.We discussed corporate social responsibility, brand citizenship, and more on this week’s episode of the On Brand podcast presented by Twenty20. About Anne Bahr Thompson With more than 25 years of experience as a global brand strategist, Anne Bahr Thompson is an accomplished researcher, writer and speaker, the pioneer of the strategic framework of Brand Citizenship®, and a Trust Across America 2018 Top Thought Leader in Trust. A former executive director of strategy and planning and head of consulting at Interbrand, the world’s leading brand consultancy, Anne founded Onesixtyfourth, a boutique consultancy, to integrate cultural shifts & a social conscience into brand development. Her writings have appeared in Economist Books, hbr.org, The Guardian, Brand Quarterly, Bloomberg News, and many other publications. Anne’s new book, Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit, is available in stores and online now. Episode Highlights ICYMI: Do Good at SXSW. Last week, I mentioned Anne’s work and her new book Do Goodlive episode from SXSW during our where we discussed brands taking a stand socially and politically. Listen now. Did you know … Being a sucker for interesting brand names, I had to start the conversation with a question about the name of Anne’s consulting practice, Onesixtyfourth. I won’t paraphrase (I’m not sure I can paraphrase). It involves three Egyptian gods and an essential ingredient in taking things apart. Curious? You’ll have to listen to the episode for more. SPOILER: It involves leaving room for magic and exploration. Who excels at brand leadership? The usual CSR suspects always show up: TOMS, Warby Parker, Seventh Generation, Whole Foods, and Patagonia. But in 2011, Anne was surprised to see Apple leading the pack at a time when they were being lambasted for supplier relations. Why the disconnect? “Because Apple enriches people’s lives. It’s a huge ‘me’ proposition.” How brands can “do good” in five steps. Anne has broken this down into a five-step process: (1) You have to deliver on trust — have you done what you said you’ll do? (2) Enrichment — how are you enriching customers’ lives? To the previous point, Apple does this. (3) Responsibility — first to your employees and then the environment; this is where the pivot happens between being a “me brand” and a “we brand.” (4) Community — bringing people together through shared ideas. IBM did this with their values jam. (5) Contribution — this final step is when it’s part of the enterprise like Seventh Generation. Taking the first step. If this sounds scary, read Anne’s book for a step-by-step guide. When I asked Anne for a first step, she replied: “Courage. It takes courage to do something that doesn’t have a formula. It takes vulnerability.” Pouncing on a brand vs. giving a brand a chance. In today’s fast-moving media zeitgeist, many brands stumble and many are called out. “You have to punish companies behaving irresponsibly. But anyone who’s trying deserves a chance. We need to come together to solve problems.” What brand has made Anne smile recently? I was worried when Anne said she was going to deflect this question but her reason was insightful. “There’s no one brand. The ones that make me smile are the ones people city in my research.” A valid and data-driven answer. To learn more, go to brandcitizenship.com and connect with Anne on Twitter and LinkedIn. As We Wrap … Before we go, I want to flip the microphone around to our community … Steve Hutt gave us a shout on Twitter for several of our recent episodes. Thanks for listening! Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. Thanks again to our sponsor Twenty20. Your source for on brand photography for your brand. You can get five photos with Twenty20’s one-week free trial at Twenty20.com/OnBrand. Subscribe to the podcast – You can subscribe to the show via iTunes, Stitcher, TuneIn, and RSS. Rate and review the show – If you like what you’re hearing, head over to iTunes and click that 5-star button to rate the show. And if you have a few extra seconds, write a couple of sentences and submit a review. This helps others find the podcast. OK. How do you rate and review a podcast? Need a quick tutorial on leaving a rating/review in iTunes? Check this out. Until next week, I’ll see you on the Internet!

This week, we have a special LIVE episode of the On Brand podcast — on stage from SXSW 2018. Recorded Saturday, March 10 in Austin, this episode featured a timely discussion of a big question that many brand builders are struggling with in these divisive times — should your brand take a stand socially and politically? Joining me were guests  Heather Whaling of Geben Communication and Wendy Cohen of Picture Motion. Next week, I’ll be back with a full-length brand builder interview. In the meantime, enjoy this week’s special episode. About Heather Whaling and Wendy Cohen Heather Whaling is the President of Geben Communication. After launching the company from her dining room in 2009, Heather’s fresh, data-driven approach to best practices has helped Geben evolve into a highly respected, sought-after, award-winning PR firm with operations in Columbus, Chicago, and Seattle. Heather prides herself on using Geben as a platform for doing good. She is a vocal advocate for issues impacting women and girls, especially paid parental leave. After rolling out a 10-week leave policy for new moms and new dads at Geben, her perspective on this issue has been featured in Forbes, Entrepreneur.com, and a variety of local and national media outlets. Follow Heather on Twitter. Wendy Cohen is the President of Picture Motion playing a leading role in business development, strategic planning, managing campaigns, and digital strategy. Prior to joining the Picture Motion family, Wendy was the Senior Director of Film Campaigns at Participant Media where she developed innovative online and mobile initiatives for Charlie Wilson’s War, The Visitor, Food, Inc, The Cove, Waiting for “Superman”, Lincoln, Middle of Nowhere, and A Place at the Table. Wendy was born and raised in Montreal and began her career in film in 2003 as the Programmer and Outreach Coordinator for the Media That Matters Film Festival and Media That Matters: Good Food project. In 2006, she became the first Community Manager for The Huffington Post in New York City. Wendy produced Every Third Bite in 2009, an award-winning short documentary about bees hailed as a “better bee movie” by New York Magazine, she produced the 2011 Sundance Institute trailer titled Light is Love and recently completed production on her second short narrative film titled All Exchanges Final. Wendy continues to be a guest lecturer and panelist at festivals and schools around the country and has been profiled in The New York Times, The Los Angeles Times, Chronicle of Philanthropy, The Hollywood Reporter, and Mashable. She is a recipient of the 2010 New Leaders Council’s 40 Under 40 Leadership Award. Follow Wendy on Twitter. A Few Helpful Links to Things We Discussed Jeni's Splendid Ice Cream is threatening to stop doing business with FedEx if the company doesn't cut ties with the NRA. More at Business Insider. The new book Do Good by Anne Bahr Thompson on brand building through social good. Guess what? Anne is my guest on the podcast next week! "If you lie, you die." We talked a lot about authenticity and transparency. David Srere of Siegel+Gale said, "If you lie, you die" on this podcast back in 2015. Listen to David's episode. As We Wrap … Did you hear something you liked on this episode or another? Do you have a question you’d like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. Thanks again to our sponsor Twenty20. Your source for on brand photography for your brand. You can get five photos with Twenty20’s one-week free trial at Twenty20.com/OnBrand. Subscribe to the podcast – You can subscribe to the show via iTunes, Stitcher, TuneIn, and RSS. Rate and review the show – If you like what you’re hearing, head over to iTunes and click that 5-star button to rate the show. And if you have a few extra seconds, write a couple of sentences and submit a review. This helps others find the podcast. OK. How do you rate and review a podcast? Need a quick tutorial on leaving a rating/review in iTunes? Check this out. Until next week, I’ll see you on the Internet!

How do you earn lasting trust from customers, employees, and stake holders? Founder of Onesixtyfourth and Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit, Anne Bahr Thompson shares five key steps to build a socially responsible brand that resonates with consumers. Then, are you feeling burnt out and unmotivated at work? Learn how to fan the flames of inspiration. CEO of Profound Performance and author of Find the Fire: Ignite Your Inspiration and Make Work Exciting Again, Scott Mautz, offers straightforward strategies to rediscover your motivation, attack fear of failure head on, and improve overall job satisfaction. [00:00:00] Anne Bahr Thompson Defines Brand Citizenship [00:05:56] Moving Forward on the 'Me to We Continuum' [00:11:30] Scent-sational Lessons from Mrs. Meyers [00:18:20] Don't Wait for Inspiration to Find You [00:26:26] Seeking Authenticity Over Approval [00:33:21] #1 Inspiration Killer: Fear of Failure

Do Good: Embracing Brand Citizenship to Fuel Both Purpose and Profit by Anne Bahr Thompson Click here for the show notes! https://www.salesartillery.com/marketing-book-podcast/do-good-anne-bahr-thompson

Engaging, enlightening and entertaining interviews with innovators and leaders in energy, clean tech and sustainability – featuring mostly women. Green Connections Radio helps you “live green, work green, earn green.” Learn more about your ad choices. Visit megaphone.fm/adchoices