Podcasts about triad consulting

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God. With co-author Douglas Stone, Heen has published two best selling books Difficult Conversations and Thanks for the Feedback

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs. She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God. With co-author Douglas Stone, Heen has published two best selling books Difficult Conversations and Thanks for the Feedback

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs.She is also CEO of Triad Consulting in Harvard Square, where she specializes in working with executive teams on issues where there is strong disagreement and emotions run high. She has worked with corporate clients on six continents, with the US White House, the Singapore Supreme Court, and with theologians with disagreements on the nature of truth and God. With co-author Douglas Stone, Heen has published two best selling books Difficult Conversations and Thanks for the Feedback

About the book The performance evaluation at work; the parenting advice from your mother-in-law; the lecture by the cop who just pulled you over. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers.  We're assessed, coached, and criticized about our performance, personalities, and appearance. We know that feedback is essential for professional development and healthy relationships—but we dread it and often dismiss it.  That's because receiving feedback sits at the junction of two conflicting human desires. We want to learn and grow, but we also want to be accepted and respected just as we are now.  Thanks for the Feedback is the first book to address this tension head on.  It explains why getting feedback is so crucial yet so challenging and offers a simple framework and powerful tools to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited advice with curiosity and grace. Source: https://www.stoneandheen.com/thanks-feedback    About the authors Doug Stone is a Founder of Triad Consulting and a Lecturer on Law at Harvard Law School. He has also written screenplays, and is determined to play guitar better than his friends. Sheila is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. Her husband teaches negotiation at MIT, and they are both schooled regularly in negotiation by their three kids. Source: https://www.stoneandheen.com/authors    Three big ideas 1) The gift and the colonoscopy 2) The three types of feedback 3) Know your triggersSupport my book habit: https://www.buymeacoffee.com/stephsbookshelfSee omnystudio.com/listener for privacy information.

Can niceness be the veneer that hides a toxic work culture? Are women-led businesses the most at risk? In this episode, Carolyn and Lindsay talk with Sheila Heen and Debbie Goldstein from Triad Consulting on stripping away the niceties. Continue the conversation on LinkedIn and if you're interested in joining the Chief network, apply to be a member at Chief.com.

"Thanks for your purchase! Can we get your feedback!?"  We are asked for our feedback left and right. We're also giving it unknowingly more often than we think.  When it comes to receiving it, why can it sometimes be so difficult? Of course, we all WANT feedback to do better, grow, and be the best humans we can be... but at the same time, wouldn't it be nice if someone could just pat us on the back and tell us, "All good!"?  Maybe if they just delivered it the bad news to us sandwiched between all the positive stuff (the Oreo cookie technique)?  Today's guest, Sheila Heen will share the unique difficulty around receiving feedback; why this conversation can be so difficult whether you're a giver of it or a receiver.  We dive into:  What are the different types of feedback are: Appreciation, Coaching, Evaluation, and what each form might look like Why giving feedback can be difficult and getting it can be even harder! The three triggers around feedback that can make us shut down How to get better at receiving feedback by leaning into curiosity  What to do if you're naturally more sensitive to feedback  What to do if you just don't want it in a certain area or from a certain person Why we need to RE-THINK the Oreo cookie feedback-giving technique And MORE!  Links Mentioned:  Sheila's Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It's Off-Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (with Douglas Stone, Viking/Penguin 2014) Sheila's Website She Built This Website About Sheila  Sheila is a Founder of Triad Consulting, a Professor of Practice at Harvard Law School, and serves as a Deputy Director of the Harvard Negotiation Project, where she has been developing negotiation theory and practice since 1995.   Sheila's corporate clients have included Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, Converse, American Express, and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama and Biden White Houses and theologians struggling with disagreement over the nature of truth and God. Sheila specializes in particularly difficult negotiations – where emotions run high and relationships are strained.  She is also a co-author of two New York Times bestsellers:  Difficult Conversations: How to Discuss What Matters Most (with Douglas Stone and Bruce Patton, 2nd ed Penguin 2010) and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It's Off-Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (with Douglas Stone, Viking/Penguin 2014).  She has written for the Harvard Business Review and for the New York Times as a guest expert and as a Modern Love columnist.   Sheila and her co-authors are working on a 3rd edition of Difficult Conversations with updates and revisions, which will be released in 2022. Sheila is a frequent media guest and has appeared on shows as diverse as Oprah, NPR, Fox News, and CNBC's Power Lunch.   She can be heard on podcast episodes of Shane Parrish's Knowledge Project, Adam Grant's WorkLife, Hidden Brain, and The Tim Ferriss Show.  She has spoken at the Global Leadership Summit, the Nordic Business Forum, at The Smithsonian, Apple, Google, Microsoft and at the U.S. Air Force Academy.  She got to fly along on a training mission in an F-16 while working with the Air Force to improve feedback to pilots in training. Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.  

--On the Show: --Sheila Heen, Harvard Law School Professor, Founder of Triad Consulting, and co-author of the New York Times bestselling books "Difficult Conversations" and "Thanks for the Feedback," joins David to discuss having difficult conversations, arguments, and disagreements with friends, family, coworkers, and more. Get the latest book: https://amzn.to/3MPytNf --"Big massive dumps" go viral at the second day of the Donald Trump January 6 riot hearings --Every single one of Donald Trump's 2020 election lies is brutally debunked during the second day of the Donald Trump January 6 riot committee hearings --It is alleged at the Trump riot hearings that Donald Trump was taking advice from a drunk Rudy Giuliani in the immediate aftermath of the 2020 election --It appears that the Trump Official Election Defense Fund didn't really exist and was merely another scam fundraising vehicle --Rudy Giuliani admits that the January 6 rally and subsequent march to the Capitol was indeed to try to steal electoral votes, and thus the election --Former White House Counsel Norm Eisen believes that Donald Trump will be prosecuted in Georgia for his attempt to steal the election from Joe Biden --Republican Florida Governor Ron DeSantis says that peaceful protesters at the Supreme Court are "an insurrection" --A very sad and sick Trumpist believes that John F Kennedy and John F Kennedy, Jr are currently President and Vice President, respectively --Weaponized voicemail caller wildly claims that Justin and Hailey Bieber have been "injured" by COVID vaccines --On the Bonus Show: David's baby talk, stock markets sink dramatically as bear market territory is reached, much more...

There are conversations we know we need to have but often avoid them because we know they are going to be difficult. You know the convo is going to lead to a fight, or someone being hurt or even. How can you have those hard conversions in a way that is productive? In this episode, I talk with difficult conversation experts Sheila Heen and Ivanka Diaz Canzius. Sheila has been teaching Negotiation at Harvard Law School for more than 25 years, and now directs the Negotiation Teaching Program. She is also a Founding partner at Triad Consulting. She is a co-author of the New York Times bestsellers "Difficult Conversations, How to Discuss What Matters Most" and of "Thanks for the Feedback: The Science and Art of Receiving Feedback Well." Ivanka is an Army veteran serving for 10 years as a JAG paralegal. She is currently a Juris Doctor Candidate at Harvard Law. Sheila and Invaka talk about what difficult conversions are made up of, how to have them, mistakes to avoid, and how to have the hard conversions when you really don't want to try anymore. Show notes can be found here: https://laceylangford.com/podcast/difficult-money-conversations

From the boardroom to the factory floor, our ability to manage difficult conversations is key to our effectiveness. Randi Zuckerberg talks about negotiating with a variety of experts who will provide tips how to collaborate, negotiate, and discuss what matters most in challenging situations.

This week, Clint has a conversation with Douglas Stone, the Founder of Triad Consulting and a Lecturer on Law at Harvard Law School, where he teaches negotiation. He's also the co-author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well” and “Difficult Conversations: How to Discuss What Matters Most”.

Receiving feedback is an important leadership skill that we can all develop, and it’s not just up to managers to give it – it’s something we all can and should do more of (and ask for!) and improve our skills in doing so. In this rebroadcast episode of the TalentGrow show with Halelly Azulay, Sheila Heen, CEO of Triad Consulting and best-selling author of Thanks for the Feedback and Difficult Conversations, shares some of her best insights on the art and science of receiving feedback. She explains what the three different kinds of feedback are (including why we need all three, but different amounts of each at different times), what the three kinds of triggered reactions we can have from feedback are, and the best way to receive vague or negative criticism. She also gives a fantastic (and highly actionable!) tip on how to ask for feedback: she warns of a common pitfall and offers a smarter way of asking that not only makes the other person more comfortable but helps to ensure that the ensuing feedback will be relevant and useful. This is an excellent episode for improving your communications skills as well as your inner-processing and emotional clarity. Listen and please share with others! Shownotes: http://www.talentgrow.com/podcast/episode197 Apple Podcasts: http://apple.co/1NiWyZo Stitcher: http://www.stitcher.com/s?fid=62847&refid=stpr Google Play Music: Google Play Music: https://play.google.com/music/listen#/ps/Ijwlgz7lklnxqnfzjna7gcr65be  iHeartRadio Podcasts: http://www.iheart.com/show/263-The-TalentGrow-Show-Gr/ Soundcloud:   https://soundcloud.com/talentgrowshow Spotify: http://spoti.fi/2CpgIk1  TuneIn: http://tun.in/pjuHL Amazon Music: http://bit.ly/TalentGrowShow Download the free guide: 10 Mistakes Leaders Make and How to Avoid Them http://www.talentgrow.com/10mistakes Don't forget to LEAVE A RATING/REVIEW ON APPLE PODCASTS! http://apple.co/1NiWyZo

Why should you build options into your negotiation? How do different options influence the potential customer towards making a deal? Does it cheapen your service offering? Sheila Heen joins this episode of the Sales Reinvented podcast to share her take on the negotiation process—and why she believes presenting the customer options can be a gamechanger.  Sheila Heen has taught negotiation at Harvard Law School for 20+ years. She is the founder and CEO of Triad Consulting. She also co-authored two New York Times bestsellers: Difficult Conversations: How To Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Take advantage of her years of experience in negotiation and learn from the best—listen now!  Outline of This Episode [0:18] Sheila’s Introduction [0:57] What is negotiation? [1:16] Why is negotiation so important? [1:30] Why don’t salespeople like to negotiate? [3:50] Sheila’s negotiation process [7:08] Attributes that make a great sales negotiator [9:43] Tools, tactics, and strategies [11:14] Top 3 negotiation dos and don’ts [15:11] Favorite negotiation story  Salespeople don’t want to strain the customer relationship According to Sheila, a negotiation is any interaction you’re having with someone where you’re hoping to influence them—or maybe they influence you. It’s the way decisions get made. The better you are at it the more you learn and the more influence you have. Salespeople struggle with negotiation because it takes their relationship with a customer and strains it. Why? You’re trying to build a relationship with the people you’re going to serve. You’re learning about their challenges and how you can support what they’re trying to accomplish—then it gets handed to procurement. Suddenly, we have disconnected the negotiation from the underlying needs and it becomes ALL about price. It can feel stressful.  Even worse—in your discomfort—you can give in to their asks. Every time you give in, you’re teaching them how to negotiate with you. Understand your customer’s sphere of influence Sheila believes you need to understand the client’s challenges. What are they trying to accomplish? What have they tried already? What has or hasn’t worked in the past? Who are they trying to influence internally? What else is on their mind? Who do they have to negotiate with to get a green light on this? Who are the key stakeholders who—if they really buy into what you’re doing—are going to be their biggest advocates? It doesn’t always align with whoever has the official job titles. You must listen to find out who the decision-makers are in their world. You must equip your counterpart to be prepared for the internal negotiations they’ll have with those influencers. Sheila points out that “The success of my negotiation hinges on the success of their negotiations.” Why you NEED to build options into your negotiation Another tip that Sheila shares is that you must listen carefully for the language and vocabulary that your counterpart uses internally. Incorporate everything you’ve learned into your proposal—using their own terminology that’s familiar to them. Secondly, you must create different budget options for them in the proposal. For example: Option A: Accomplishes everything you want to accomplish at a certain price point.  Option B: Accomplishes most of what you want to accomplish with more risk, with someone you don’t know, etc. but potentially at a more affordable price. By having a couple of options that test the waters, it actually flushes out they're real interests and constraints. Presenting them with options also gives them an out—if we are going to save some money, what are the tradeoffs? Make it a joint problem for both of you to solve. Perhaps you can’t deliver the same thing for less, but you can work together to deliver as much value as possible for their investment. Negotiating this way helps them feel like they have the autonomy to choose the best fit for them. They always know more about their context and the reactions that they're going to get in their internal conversations than you do. A great sales negotiator is a great listener Sheila emphasizes that the ability to listen is the most important attribute a salesperson can have. She’s recently talked to a vendor about a platform to use for the upcoming school year. The vendor didn’t ask her a SINGLE question. She didn’t ask questions about Sheila’s class, what she was concerned about, or what she needed.  Instead, the saleswoman immediately launched into showing her the features of the platform. It didn’t inspire a lot of confidence. Even just five minutes of asking questions about Sheila’s needs and concerns—followed by the same presentation—would have yielded dramatically different results. What a missed opportunity.  Sheila shares her favorite tools, tactics, and strategies AND her top 3 negotiation dos and don’ts plus her favorite negotiation story. This episode is packed full of useful information—don’t miss it! Connect with Sheila Heen Triad Consulting Group Follow on Twitter Connect on LinkedIn Connect With Paul Watts  LinkedIn Twitter Subscribe to SALES REINVENTED Audio Production and Show notes by PODCAST FAST TRACK https://www.podcastfasttrack.com

Sheila Heen is an expert on managing difficult negotiations, a lecturer on law at Harvard Law School, and a founder of Triad Consulting. Sheila often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together and her clients include Apple, HSBC, Unilever, and Pixar among others. She is the co-author of the New York Times business bestseller Difficult Conversations: How To Discuss What Matters Most and more recently Thanks For The Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood). In this week’s podcast, we explore why receiving feedback can be so challenging at work, and how we can unhook from our feedback triggers to make the most of the gift we are being given. Connect with Sheila Heen: https://stoneandheen.com/ You’ll Learn: [02:45] - Sheila explains why learning to receive feedback is a skill that we should all be building. [05:29] - Sheila outlines the research findings on how being able to receive feedback impacts people’s performance and wellbeing at work. [07:37] - Sheila shares the three different triggers that can make hearing feedback difficult to hear. [11:26] - Sheila explains the three different types of feedback people are given at work and why it helps to be clear about the purpose of the feedback we’re giving and receiving. [16:07] - Sheila offers tips for us to be present and really hear and make the most of the feedback we’re given. [20:04] - Sheila explores how growth mindsets can help us lean into giving and receiving feedback better. [24:09] - Sheila explains why the ability of leaders to receive feedback well helps to improve psychological safety in teams. [26:33] - Sheila enters for the lightning round. Your Resources: MPPW Podcast on Facebook Group Thanks for listening!  Thanks so much for joining me again this week.  If you enjoyed this episode, please share it using the social media buttons you see at the bottom of this post. Please leave an honest review of the Making Positive Psychology Work Podcast on iTunes. Ratings and reviews are extremely helpful and greatly appreciated. They do matter in the rankings of the show, and I read each and every one of them.  And don’t forget to subscribe to the show on iTunes to get automatic updates. It’s free! You can also listen to all the episodes of Making Positive Psychology Work streamed directly to your smartphone or iPad through stitcher. No need for downloading or syncing. Until next time, take care!  Thank you, Sheila!

On this episode of the podcast, we welcome Sheila Heen. Sheila is the CEO of Triad Consulting and has been a lecturer at Harvard Law School since 1995. She has spent the last twenty years with the Harvard Negotiation Project, researching and developing negotiation theory. Her book Thanks for the Feedback: The Science and Art of Receiving Feedback provides the basis for our discussion today. We also preview what to expect at her workshop for the BRG Women’s Leadership Conference later this year.

We’re talking about feedback. Listen to difficult conversations expert and executive coach Debbie Goldstein discuss the power of coaching. Despite the fact that she doesn’t like being introduced as an expert or a master coach she is incredibly adept at listening closely to executives and students alike to help them raise awareness around themselves and their strategic choices. Learn about the concept of “doubling” and why it is so important to give people a safe “sandbox” in which to play. Debbie is a partner at Triad Consulting and teaches at Harvard Law School and Harvard Graduate School of Education. She is also an awesome, warm, and smart person. Bio:  Debbie is a Principal and the Managing Director of Triad Consulting Group. She teaches negotiation as a faculty member at Harvard Law School and Harvard Graduate School of Education. She has also taught at Tufts University School of Medicine and was an adjunct professor at Georgetown University Law Center for many years. Debbie’s varied clients include Merck, Chanel, Brigham and Women’s Hospital, Capital One, Barclay’s, Honda, Standard Bank, Shell, Boeing, General Mills, MetLife, PricewaterhouseCoopers, Citigroup, Prudential and Proctor & Gamble.  She has addressed students and alumni at Duke’s Fuqua School of Business, University of Denver, Harvard’s Kennedy School of Government, Harvard Medical School,  Dartmouth’s Tuck Business School and Harvard Business School.  Her work often takes her internationally: to Dubai, where she worked with government leaders; to Ethiopia, where she worked with the Members of Parliament; and to Cyprus, where she taught public policy students from across the globe.   She coaches senior executives through difficult decision making and managing critical relationships, and has helped mediate family business disputes.  In the public sector, she founded and ran a free legal aid clinic called LINC (Legal Initiative for Children) for the patients at Massachusetts General Hospital’s Chelsea outpost.  She has been a featured guest on NPR, and her writing has appeared in the Boston Globe Magazine,  the Management Information Exchange Journal, and the Harvard Business Review. Debbie is a graduate of Williams College and Boston College Law School.  After college, Debbie lived in Chicago chasing (and catching) her dream of becoming a jazz vocalist.  

How to have difficult conversations. Today I bring you Sheila Heen. An expert on managing difficult negotiations, Sheila is a lecturer at Harvard Law School and a founder of Triad Consulting. Her corporate clients include Apple, Unilever, the Federal Reserve Bank, Pixar, Novartis, and numerous others. She often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together. She’s the author of two New York Times bestselling books. Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. She’s also spent the last 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila has appeared on shows as diverse as Oprah, The G. Gordon Liddy Show, NPR, Fox News, and CNBC’s Power Lunch. If you don’t have time to listen to the entire episode or if you hear something that you like but don’t have time to write it down, be sure to grab your free copy of the Action Plan from this episode-- as well as get access to action plans from EVERY episode-- at JimHarshawJr.com/Action/. Let's connect: Website | Facebook | Twitter About Your Host Jim Harshaw My name is Jim Harshaw. And I know where you’re at. You’re working hard and qualified for what you do but you aren’t getting what you want. You have plans on getting to the C-suite or launching a business but ultimate success seems as far away today as ever. You’re in the right place because you can get there from here. And I can help. Who I Am I’m a speaker, coach, and former Division I All-American wrestler that helps motivated former athletes to reach their full potential by getting clarity on what they really want and taking aggressive action to lead their ideal life not just despite their prior failures but because of them. I’m a husband and father of four. And I’m a serial entrepreneur. I’ve launched multiple successful businesses as well as the obligatory failed one. I’ve been the executive director of a non-profit and have raised millions of dollars. I’ve worked in sales. I’ve even been a Division I head coach. While I was born in a blue-collar home I have spent my life surrounded by Olympians, CEO’s and millionaires. Jim Rohn said, “You are the average of the five people you spend the most time with.” I’ve been lucky. I’ve learned the habits of successful people and guess what. You’re just like them. I know because I know your type. You’re programmed for hard work, which is a prerequisite for success, but you’ve never been shown how to use what you know to create the life you want with the tools you have. I will show you how. Why You Are Here You've worked hard to achieve greatness. You’ve set goals and maybe even set records. You’ve definitely failed and you’ve at some point found yourself questioning if you were on the right track. You need to understand this: You are far more prepared to succeed than those who’ve not tried, competed, struggled and overcome like you have. That’s the value of your education as someone who aims high. You are prepared to be as successful as your wildest dreams will allow. Here I will teach you, with the help of brilliant minds that have been shaped by failure, struggle, and adversity, to be who you want to be. I sense that you want this because you have read this far. To take the next step today, click here. FOLLOW JIM Website | Facebook | Twitter

Dr. Mark Guadagnoli is a professor of Neuroscience and Neurology at the University of Nevada, Las Vegas School of Medicine.  He also serves and the Associate Dean for Faculty Affairs and Director of learning and Performance for the School, and President of Triad Consulting, Inc.  Additionally, Dr. Guadagnoli has lectured at several universities including Harvard University, MIT, UCLA, UNLV, and USC.  He has been featured in several publication including The New York Times, Time Magazine, USA Today, GolfDigest, and appeared on programs such as, the History Channel and CBS Sports.

Today we talk about a key learning concept called Challenge Point.  At it's core an appropriate challenge point will optimize the learning of a student by looking for the optimal level of difficulty to practice with.   We'll walk through exactly what it means and an example of how it applies in the typical lesson setting.  A big part of creating a lesson environment with appropriate challenge point involves the type of feedback the student is receiving.  We talk about how to appropriately vary that based on the skill of a level of a student.  "Conditions that appear to create challenges for the learner often appear to be slowing down the learning process. We've come to label those desirable difficulties and they can actually enhance long-term learning.”  Dr Robert Bjork  It's very easy for people to think that our current performance during the training and learning process is an accurate index of learning. Often it's not only inaccurate, it's very, very misleading. That's because conditions that can lead to rapid improvement in performance don't support learning on long-term. We talk about some suggestions for maximizing engagement during the lesson so you can make sure your students are learning optimally every lesson.   Resources from Dr Mark Guadagnoli and Dr Robert Bjork mentioned: http://golfsciencelab.com/challenge-point/ http://golfsciencelab.com/performance-and-learning-dr-robert-bjork-and-adam-young/  About Dr Mark Guadagnoli Dr. Mark Guadagnoli has worked in industry and academia for over two decades and has taught at several universities including Harvard University, UCLA, UNLV, and USC. He has been featured in the New York Times and other international publications. Dr. Guadagnoli specializes in optimizing performance, communication, leadership, and learning and has received numerous awards for this work in (multiple time Student of the Year, Teacher of the Year, and Researcher of the Year) and out of the university. In addition to his university work, Dr. Guadagnoli has had an active consulting practice for nearly 20 years. He has worked in the area of corporate optimization with companies such as Zappos.com, where he developed their corporate university, developed and ran executive off sites, and worked on performance optimizations with their executive team. Dr. Guadagnoli has also worked with companies such as Bose, Ford Motor Company, General Motors, Google, Sony, and Panasonic. Dr. Guadagnoli has published more than 100 articles and abstracts and is the author of two books (Human Learning; Biology, Brain, and Neuroscience, and Practice to Learn, Play to Win). Dr. Guadagnoli's primary line of research is related to the Challenge Point Framework which has been used to teach surgeons, medical professionals, and others who compete in high stress performance situations. His model of learning shows that appropriate short-term challenges results in long-term and stress resistant learning. He has been invited to present this work around the world including such countries as Canada, China, France, Germany, and Scotland. Dr. Guadagnoli has also worked in performance optimization with athletes in several sports including the USA Olympic Elite Track and Field Coaches and PGA, LPGA, and Nationwide tour winners. Dr. Guadagnoli is currently a faculty member at UNLV and Senior Scientist at Triad Consulting, Inc.

Sheila Heen has been with the Harvard Negotiation Project for twenty years, teaching negotiation and difficult conversations at Harvard Law School and in Harvard's executive education programs. She is also CEO of Triad Consulting in Harvard Square and co-author of Difficult Conversations and Thanks for the Feedback. Learn more about author and host, Sarah Raymond Cunningham, at sarahcunningham.org

In this special podcast series we have partnered with top well-being experts to help coach five members of our Live Happy team on how to make better choices and build habits that lead more fulfilling lives. Through this series we tackle topics like improving communication with others, managing negative thinking, overcoming chronic insomnia, setting life goals and learning to unplug from work. Michele Gravelle is a consultant with Triad Consulting where she works with the authors of the bestselling books: Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Michele also facilitates executive education programs at the Harvard Negotiation Institute and Duke Corporate Education. In this episode Live Happy magazine Science Editor Paula Felps talks with Michele about the obstacles to effective communication and how to improve your communication with others.