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2 episodes with receiving feedback well
2 episodes with receiving feedback well
3 episodes with receiving feedback well
2 episodes with receiving feedback well
2 episodes with receiving feedback well
Send us a textAre you tired of feeling defensive every time someone says, "Can I give you some feedback?" In this episode, leadership communication expert Kele Belton dives deep into the bestselling book "Thanks for the Feedback" by Douglas Stone and Sheila Heen, sharing actionable strategies that help women leaders receive feedback without getting defensive.What You'll Learn:The 3 feedback triggers that make leaders defensive (and how to overcome them)How to distinguish between appreciation, coaching, and evaluation feedback4 proven strategies for receiving feedback like a confident leaderThe Johari Window technique for identifying your leadership blind spotsA simple "feedback triage" framework to decide which feedback to act onWhy receiving feedback well is more important than giving itPerfect For:Women in leadership positionsAspiring female leadersManagers who struggle with receiving criticismLeaders who want to improve their emotional intelligenceAnyone who gets defensive when receiving feedbackProfessionals seeking leadership developmentBook Mentioned:"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila HeenAbout the Host:Kele Belton is a communication and leadership speaker, facilitator, and coach who specializes in helping women leaders develop confidence and impact through better communication skills.—--------------------------------------------------------Connect with Kele for more leadership insights: LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/ Instagram: https://www.instagram.com/thetailoredapproach/ Website: https://thetailoredapproach.com
Melody Wilding breaks down the crucial conversations to have with your boss to improve your work life. — YOU'LL LEARN — 1) How to differentiate yourself with one conversation 2) How to build your pushback power 3) The easiest way to improve your visibility Subscribe or visit AwesomeAtYourJob.com/ep1038 for clickable versions of the links below. — ABOUT MELODY — Melody Wilding is a professor of human behavior at Hunter College and author of Managing Up. She was recently named one of Insider's “most innovative career coaches.” Her background as a therapist and emotions researcher informs her unique approach, weaving evidence-based neuroscience and psychology with professional development. Her previous book is Trust Yourself. • Book: Managing Up: How to Get What You Need from the People in Charge • Website: ManagingUp.com — RESOURCES MENTIONED IN THE SHOW — • Book: Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen • Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen — THANK YOU SPONSORS! — • Earth Breeze. Get 40% off your subscription at earthbreeze.com/AWESOME• BambooHR. See all that BambooHR can do at bamboohr.com/freedemoSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Join the dialogue - text your questions, insights, and feedback to The Dignity Lab podcast.This episode of the Dignity Lab focuses on how to receive feedback with dignity, exploring the physiological and emotional responses that occur when receiving critiques. Jennifer discusses the importance of understanding these reactions, especially for those who have experienced trauma, and offers practical strategies for responding to feedback in a constructive manner. The conversation emphasizes the need for a culture of open feedback in both personal and professional relationships, encouraging listeners to seek input regularly and maintain their dignity throughout the process.TakeawaysReceiving feedback can trigger strong physiological responses.Understanding our emotional reactions is key to processing feedback.Deep breaths can calm our nervous system during feedback.All feedback is information about ourselves and others.Feedback should be viewed as a gift, not a threat.Practicing responses to feedback can help prepare us for real situations.It's okay to take time to process feedback before responding.Setting boundaries is important when dignity is violated.Creating a culture of feedback can improve relationships.Regularly seeking feedback fosters personal and professional growth.ResourcesThanks for the Feedback, The Science and Art of Receiving Feedback Well, by Sheila Heen and Douglas StoneLeader as Healer, A New Paradigm for 21st-Century Leadership, by Nicholas JanniExploring what it means to live and lead with dignity at work, in our families, in our communities, and in the world. What is dignity? How can we honor the dignity of others? And how can we repair and reclaim our dignity after harm? Tune in to hear stories about violations of dignity and ways in which we heal, forgive, and make choices about how we show up in a chaotic and fractured world. Hosted by physician and coach Jennifer Griggs.For more information on the podcast, please visit www.thedignitylab.com.For more information on podcast host Dr. Jennifer Griggs, please visit https://jennifergriggs.com/.For additional free resources, including the periodic table of dignity elements, please visit https://jennifergriggs.com/resources/.The Dignity Lab is an affiliate of Bookshop.org and will receive 10% of the purchase price when you click through and make a purchase. This supports our production and hosting costs. Bookshop.org doesn't earn money off bookstore sales, all profits go to independent bookstores. We encourage our listeners to purchase books through Bookshop.org for this reason.
Chapter 1:Summary of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila Heen is a guide that focuses on how to effectively receive feedback in various contexts—whether it be in the workplace, personal relationships, or other areas of life. The authors, both affiliated with the Harvard Negotiation Project, explore the complexities of feedback and its role in personal and professional growth. Key Themes:1. Types of Feedback: The book categorizes feedback into three types: appreciation, coaching, and evaluation. Each type serves a different purpose, and understanding these distinctions can help individuals process feedback more effectively.2. The Challenge of Receiving Feedback: The authors discuss the emotional barriers that often prevent people from receiving feedback well, such as defensiveness, fear, and pride. They emphasize the importance of self-awareness in overcoming these barriers.3. The Feedback Loop: Stone and Heen highlight that receiving feedback is a two-way street. They encourage readers to think critically about how they seek and ask for feedback, as well as how they respond to it.4. Practical Strategies: The book provides practical advice on how to solicit feedback, manage one's emotional responses, and use feedback constructively. Techniques include asking clarifying questions, reframing feedback to gain perspective, and separating the content from the delivery.5. Cultivating a Feedback Culture: The authors stress the importance of creating environments—whether in organizations or personal relationships—where feedback is welcomed, valued, and encouraged.6. Mindset: A significant theme in the book is the idea of adopting a growth mindset, where individuals view feedback as an opportunity for growth rather than a personal affront. Conclusion:"Thanks for the Feedback" serves as a comprehensive resource for anyone looking to improve their ability to receive and utilize feedback effectively. The insights and strategies presented aim to help individuals embrace feedback as a tool for learning and personal development, ultimately fostering better communication and relationships. The book is both practical and filled with psychological insights, making it applicable in diverse life situations.Chapter 2:The Theme of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well," co-authored by Douglas Stone and Sheila Heen, explores the often uncomfortable but vital topic of receiving feedback in various contexts—personal, professional, and life in general. Here's a summary of key plot points, character development, and thematic ideas. Key Points1. The Feedback Process: The authors emphasize the element of receiving feedback, arguing that it is as crucial, if not more so, than giving feedback. They differentiate between the various types of feedback (evaluative, coaching, and appreciation) and how each serves a different purpose.2. The Nature of Feedback: The book discusses the complexities and challenges involved in receiving feedback, including emotional responses and biases that can color one's reaction. Stone and Heen delve into the reasons people might resist or struggle with feedback.3. Framework for Receiving Feedback: The authors outline a framework for effectively receiving feedback, which includes understanding one's triggers, separating the feedback from the person giving it, and knowing what to do with feedback after receiving it.4. Personal Stories and Examples: The use of anecdotes and relatable scenarios illustrates the principles laid out in the book. These stories often showcase different responses to feedback, demonstrating the varied ways people can react. Character DevelopmentWhile "Thanks for the...
" If somebody is talking to us, they would like to be heard. They would like to have a sense of connection. They would like something to shift or to matter to us or something. And if they get the sense that that is possible and that we're available in a way that almost nobody is. That is way powerful."Karen & Paul emphasize the value of listening over speaking in effective communication.Links and items mentioned in this episode:How to Talk with Anyone about Anything by Harville Hendrix and Helen LaKelly HuntThe Cooperative Culture Handbook by Yana Ludwig and Karen GimnigThanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone & Sheila HeenDifficult Conversations by Douglas Stone, Bruce Patton, and Sheila HeenThe Coaching Habit by Michael Bungay Stanier
Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well. As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together. In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss: The underlying structure and challenge of every difficult conversation The different types of feedback leaders can give — and what actually works How to raise tough issues and have productive conversations ---- Show Notes: 07:34 – The single most valuable skill you can have 14:57 – Defining difficult conversations 17:58 – How to navigate a tough talk 20:57 – Not everything is either/or 23:22 – Starting difficult conversations with a third story 29:35 – The 3 types of feedback 34:24 – Navigating sensitivity 38:44 – Front seat leader, back seat feedback 42:10 – What being a game changer means to Sheila Heen ---- Links & Resources Triad Consulting Group Harvard Law School Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen Occidental College The Harvard Negotiation Project Bruce Patton Mindset: The New Psychology of Success by Carol Dweck Getting It Done by Roger Fisher. John Richardson, and Alan Sharp Tesla The Game Changing Attorney by Michael Mogill ---- Listening to this episode but want to watch it? Check it out on Spotify. Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: #162 Kim Scott – Radical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity #166 John Maxwell #217 AMMA – The Key to Clarity in Business
We interview Sheila Heen on negotiation and difficult conversations. The talk includes practical advice, understanding the role of identity, discussions on the research behind "anchoring," analyzing a scenario, and more. A bit about Sheila Heen:Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School and serves as a Deputy Director of the Harvard Negotiation Project.Prof. Heen specializes in particularly difficult negotiations – where emotions run high and relationships are strained. She is also a co-author of two New York Times bestsellers, "Difficult Conversations: How to Discuss What Matters Most" and "Thanks for the Feedback: The Science and Art of Receiving Feedback Well." She has written for the Harvard Business Review, and the New York Times as a guest expert, and as a Modern Love columnist. Prof. Heen is also a Founder of Triad Consulting Group, a corporate education and consulting firm that serves clients on six continents. Her corporate clients have included Pixar, the NBA, and Ford, to name a few. She often works with executive teams, helping them to work through conflict, repair working relationships and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House and theologians struggling with disagreement over the nature of truth and God.Prof. Heen is a graduate of Occidental College and Harvard Law School. She was also my professor.
Det var i grunn helt tilfeldig at jeg startet med feedback-kurs tilbake i 2011. Og i stedet for å gå all-in og utvikle et fullskala kommunikasjonskurs for ledere etter teori og lærebøkene, lot jeg dette kurset vokse frem i godt samarbeid med kursdeltakere og dyktige HR-kolleger. Det innebærer et praktisk rettet kurs, basert på hva deltakerne hadde behov for, og hva lederne var opptatt av. I dagens episode får du en smakebit på dette feedback-kurset, med noen innholdselementer fra kurset, men du får også vite noe om hva som er viktig hvis du skal kjøre feedback-opplæring for ledere i egen organisasjon. Gratis digital faglunsj: Hvordan lykkes med feedbackFredag 1. desember inviterer Habberstad til gratis digital faglunsj på temaet feedback. Her blir det nok en smakebit fra feedback-kurset for dem som fikk smaken på dette temaet. Mer informasjon og påmelding til gratis webinar her: https://www.habberstad.no/aktuelt/hvordanlykkesmedfeedback-2Train-the-trainer-kurs for deg som vil holde feedbacktrening i egen organisasjonOg skulle du ha lyst til å få et train-the-trainer kurs med mine maler og verktøy for å kjøre en god feedback-opplæring i egen virksomhet, så er du velkommen til kurs med Habberstad tirsdag 12. desember. Mer informasjon og påmelding til kurset finner du her: https://www.habberstad.no/aktuelt/hvordanlykkesmedfeedback-1Bøker og artikler som ble nevnt i episodenThanks for the Feedback: The Science and Art of Receiving Feedback Well, Sheila Heen og Douglas StoneGi og motta tilbakemeldinger - om å bygge hverandre, Guro ØiestadThe Feedback Fallacy, HBR-article av Marcus Buckingham og Ashely Goodall
Brought to you by Nordic Naturals Ultimate Omega fish oil, Helix Sleep premium mattresses, and ShipStation shipping software. Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations. She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it's off base, unfair, poorly delivered, and, frankly, you're not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.Please enjoy!This episode is brought to you by Nordic Naturals, the #1-selling fish-oil brand in the US! More than 80% of Americans don't get enough omega-3 fats from their diet. That is a problem because the body can't produce omega-3s, an important nutrient for cell structure and function. Nordic Naturals solves that problem with their doctor-recommended Ultimate Omega fish-oil formula for heart health, brain function, immune support, and more. Ultimate Omega is made exclusively from 100% wild-caught sardines and anchovies. It's incredibly pure and fresh with no fishy aftertaste. All Nordic Naturals' fish-oil products are offered in the triglyceride molecular form—the form naturally found in fish, and the form your body most easily absorbs. Go to Nordic.com and discover why Nordic Naturals is the #1-selling omega-3 brand in the U.S. Use promo code TIM for 20% off your order. *This episode is also brought to you by ShipStation. Do you sell stuff online? Then you know what a pain the shipping process is. ShipStation was created to make your life easier. Whether you're selling on eBay, Amazon, Shopify, or over 100 other popular selling channels, ShipStation lets you access all of your orders from one simple dashboard, and it works with all of the major shipping carriers, locally and globally, including FedEx, UPS, and USPS. Join the 130,000+ companies that have grown their ecommerce businesses with ShipStation. Tim Ferriss Show listeners get to try ShipStation free for 60 days! Just visit ShipStation.com/Tim!*This episode is also brought to you by Helix Sleep! Helix was selected as the best overall mattress of 2022 by GQ magazine, Wired, and Apartment Therapy. With Helix, there's a specific mattress to meet each and every body's unique comfort needs. Just take their quiz—only two minutes to complete—that matches your body type and sleep preferences to the perfect mattress for you. They have a 10-year warranty, and you get to try it out for a hundred nights, risk-free. They'll even pick it up from you if you don't love it. And now, Helix is offering 20% off all mattress orders plus two free pillows at HelixSleep.com/Tim.*For show notes and past guests on The Tim Ferriss Show, please visit tim.blog/podcast.For deals from sponsors of The Tim Ferriss Show, please visit tim.blog/podcast-sponsorsSign up for Tim's email newsletter (5-Bullet Friday) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim's books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissYouTube: youtube.com/timferrissFacebook: facebook.com/timferriss LinkedIn: linkedin.com/in/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, Margaret Atwood, Mark Zuckerberg, Peter Thiel, Dr. Gabor Maté, Anne Lamott, Sarah Silverman, Dr. Andrew Huberman, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Ever wondered why some leaders effortlessly climb the corporate ladder while others get stuck? It's not always about skill; it's about evolving with your role. Tune in to Episode 14 as we chat with Kevin Goldsmith, the CTO at Distrokid. Kevin opens up about his challenging transition from being a developer to managing a rapidly scaling team at renowned companies like Adobe, Spotify, and Microsoft. We dissect the dangers of being a bottleneck, the importance of self-awareness, and how you can escape the trap of your own making. This episode is your guide to navigating the often-unspoken challenges that come with the responsibilities of scaling teams and companies. Whether you're a seasoned executive or an aspiring leader, we've got insights that can help you level up. Links to the Guest Website: Kevin Goldsmith LinkedIn Profile Resources Mentioned Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Management 3.0: Leading Agile Developers, Developing Agile Leaders by Jurgen Appelo VS Code Miro Mastodon Problem Solving Leadership by Gerald Weinberg
The following is a conversation between Sheila Heen, Harvard Law professor, and co-author of Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well, and Denver Frederick, the Host of The Business of Giving. In today's episode of The Business of Giving, we tackle the challenges of difficult conversations and receiving feedback. Whether it's our personal or professional lives, these situations can be uncomfortable and often lead to miscommunication and hurt feelings. But fear not, my next guest is a world-renowned negotiation expert who will help us navigate these challenges with greater confidence and ease. She is Sheila Heen, founder of the Triad Consulting Group, a professor of practice at Harvard Law School where she leads a negotiation program, and co-author of the New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Pharmacy learners - IPPE, APPE, Residents - may not always be forthcoming with honest feedback. But they know what they appreciate (or don't) in a learning experience. As a preceptor, your approach to teaching has a huge impact on student learning.We asked two 4th year pharmacy learners to share what matters most to them in a preceptor. Their answers may surprise you! Listen in to learn what students most value in their learning experiences and gather some strategies you can use to enhance your teaching and mentor in an impactful way for your learners. HostKathy Schott, PhDCEimpact GuestsLily Gardner, PharmD Candidate 2023Drake UniversityKeaton Higgins, PharmD Candidate 2023University of Iowa Get CEClick here to access the courseCE InformationAt the end of this course, preceptors will be able to:1. Identify practices that pharmacy learners most value in their preceptors and why2. Describe effective strategies to enhance learning in the pharmacy education experience you provide UAN: 0107-0000-23-116-H99-P Release Date: 03/15/2023 Expiration Date: 03/15/2026 The speakers have no relevant financial relationships with ineligible companies to disclose. This program has been:Approved by the Minnesota Board of Pharmacy as education for Minnesota pharmacy preceptors.Reviewed by the Texas Consortium on Experiential Programs and has been designated as preceptor education and training for Texas preceptors.Want more information on this and related topics? Check out the full course created by Dr. Cox on this topic: Using Feedback to Improve Your Precepting, and learn what you can do to help facilitate better feedback from your learners.This book is a great resource for building feedback skills – Thanks for the Feedback: The Science and Art of Receiving Feedback Well. I've read this book and there's something in it for everyone – from a teacher, mentor, preceptor, parent, partner, or spouse. Check out the LINK! As always, be sure to check out the full library of courses available for preceptors on the CEimpact website. Be sure to ask you experiential program director if you are a member so that you can access it all for free! Follow CEimpact on Social Media:LinkedInInstagramDownload the CEimpact App for Free Continuing Education + so much more!
As preceptors, sometimes one of the hardest things we do is give feedback. What about when we receive it? Listen to learn how to engage students in ways that result in meaningful feedback you can use to improve your teaching. You're putting in the work. Why not make it as impactful as possible for your learners?This week I'm speaking with Nick Cox – a faculty member and preceptor in an ambulatory care setting – on the topic of feedback – how to invite it, how to prepare to receive it, and what to do with it when you like it – or not. As part of our discussion, Nick refers to this book – Thanks for the Feedback: The Science and Art of Receiving Feedback Well. I've read this book, and there's something in it for everyone – from a teacher, mentor, preceptor, parent, partner, or spouse. Check out the Here!HostKathy Schott, PhDCEimpact GuestNicholas Cox, PharmD BCACPAssistant Professor (Clinical)University of UtahGet CEClick here to access the courseCE InformationAt the end of this course, preceptors will be able to:1. List common barriers that prevent learners from providing meaningful feedback to preceptors.2. Describe ways to create a learning environment where students feel they can safely offer feedback.UAN: 0107-0000-23-092-H99-PRelease Date: 02/15/2023Expiration Date: 02/15/2026The speakers have no relevant financial relationships with ineligible companies to disclose.This program has been:Approved by the Minnesota Board of Pharmacy as education for Minnesota pharmacy preceptors.Reviewed by the Texas Consortium on Experiential Programs and has been designated as preceptor education and training for Texas preceptors. Want more information on this and related topics? Check out the full course created by Dr. Cox on this topic: Using Feedback to Improve Your Precepting, and learn what you can do to help facilitate better feedback from your learners. As always, be sure to check out the full library of courses available for preceptors on the CEimpact website. Be sure to ask your experiential program director if you are a member so that you can access it all for free! Follow CEimpact on Social Media:LinkedInInstagramDownload the CEimpact App for Free Continuing Education + so much more!
Join Dr. Kristin Vaughan (pediatric hospitalist) and me as we discuss Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen. What are the three kinds of feedback? What are feedback triggers? What are some practical tips for being a great receiver of feedback?
In this second special and short episode, Jenn David-Lang of The Main Idea and I discuss interpersonal skills for school leaders, the things they don't teach you principal school, in the context of four must-read books that Jenn has summarized: The Listening Leader: Creating the Conditions for Equitable School Transformation by Shane Safir Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Working With Difficult and Resistant Staff by John F. Eller and Sheila A. Eller Trust Matters: Leadership for Successful Schools by Megan Tschannen-Moran These four books are a great place to start if you are looking to work on your interpersonal skills to improve your leadership and support the people you work with. Send your comments, questions, and show ideas to mike@schoolleadershipshow.com. Consider rating the podcast in iTunes and leaving a comment. And please pass the show along to your colleagues. If you or someone you know would like to sponsor the show, send me an email at mike@schoolleadershipshow.com.
Does anyone enjoy having to give or receive difficult or “constructive” feedback? Hearing that you are not hitting the mark is never fun. Nor is it enjoyable to be the person who must burst the bubble. Yet, without feedback, it's hard to know how to adjust one's performance and behavior. This week's episode addresses listeners' challenges with giving or receiving feedback. Not Dressed for Success in Sausalito wants to know how to tell their employees that their professional attire is, well, not professional. How does he tell them to improve their appearance?Out of Options in Ontario is frustrated with an employee who simply ignores constructive feedback. How can they get this person to get with the program?I Need More in Madison wants to know how to give feedback to her boss who is simply terrible at communicating. What is the protocol for giving upwards feedback (without getting fired)?Fears the Tears in Tampa has an employee who utterly implodes with even the slightest criticism. Every time they even give the slightest constructive feedback this employee has a complete meltdown. What gives?Give us some feedback! Please give us a review wherever you listen to your podcasts. Good or bad--we want to hear from you.We're here to help you succeed! Send us your workplace dilemmas or career questions. Email us: info@cubicleconfidential.com or tweet us: @cubicleconfide1. All names will be changed to protect the guilty and innocent...Our favorite books and resources on feedback:Thanks for the Feedback: The Science and Art of Receiving Feedback Well, by Sheila Heen & Douglas StoneFierce Conversations Achieving Success at Work and in Life One Conversation at a Time, by Susan ScottHow to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work, by Shari HarleyRadical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity, by Kim Scott
Have you ever been in a situation when you received criticism at work and it was hard to take? Maybe you got defensive or maybe you felt resentful or frustrated. Or maybe it kicked off a spiral of self-doubt and guilt (or even shame!). I've definitely been there and I definitely have my fair share of regrets about how I reacted in certain feedback situations. It took me a while to learn how to get good at receiving feedback and to not only respond well at the moment but also to truly soak up the learning opportunity that the feedback provided me with. If this is something that either you or one of your direct reports struggles with, then this week's episode of The Manager Track podcast is for you. You will learn how to receive, respond to, and grow from the feedback you receive from others at work... And how to do so in a way that builds (not breaks!) relationships and trust with others. When you do this well, your growth curve will accelerate and you'll naturally role model vulnerability, openness, and a having a growth & learning mindset for others as well. — RESOURCES MENTIONED — Thanks for the Feedback: The science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Thanks for the Feedback by Julia Cook Ramona's Career Journal -- If this episode inspired you in some way, take a screenshot of you listening on your device and post it to your Instagram Stories, and tag me @ramona.shaw.leadership or DM me on LinkedIn at https://www.linkedin.com/in/ramona-shaw Are you in your first manager role and don't want to mess it up? Watch our FREE Masterclass and discover the 4 shifts to become a leader people love to work for --> www.ramonashaw.com/masterclass Don't forget to invest time each week to increase your self-awareness, celebrate your wins, and learn from mistakes. Your career grows only to the extent that you grow. Grab your Career Journal with leadership exercises and weekly reflections here: www.ramonashaw.com/shop Love the podcast and haven't left a review yet? All you have to do is go to https://www.ramonashaw.com/itunes and give your honest review. Thanks for your support of this show!
There are conversations we know we need to have but often avoid them because we know they are going to be difficult. You know the convo is going to lead to a fight, or someone being hurt or even. How can you have those hard conversions in a way that is productive? In this episode, I talk with difficult conversation experts Sheila Heen and Ivanka Diaz Canzius. Sheila has been teaching Negotiation at Harvard Law School for more than 25 years, and now directs the Negotiation Teaching Program. She is also a Founding partner at Triad Consulting. She is a co-author of the New York Times bestsellers "Difficult Conversations, How to Discuss What Matters Most" and of "Thanks for the Feedback: The Science and Art of Receiving Feedback Well." Ivanka is an Army veteran serving for 10 years as a JAG paralegal. She is currently a Juris Doctor Candidate at Harvard Law. Sheila and Invaka talk about what difficult conversions are made up of, how to have them, mistakes to avoid, and how to have the hard conversions when you really don't want to try anymore. Show notes can be found here: https://laceylangford.com/podcast/difficult-money-conversations
Feedback is always hard to hear. We tend to be on the defense, but Leslie gives us some useful tactics to successfully give and receive feedback from others. If you have enjoyed this episode and it inspired you in some way, we'd love to hear about and know your biggest takeaway. Email me at lcunningham@manngroup.net Or follow me on LinkedIn and tell me what you want to hear next! Haven't left a review yet? All you have to do is click here, and thanks for your support of this show! If you want to take the assessment to see where your EQ falls click here. Interested in the classes The Mann Group offers? Please click here. Editor and Producer: Makenzie Rink Email: kenzieannrink@gmail.com Music By: Will Collante and Amanda Garrigues Instagram: @willcollante Email: will.collante@gmail.com
Feedback can be a helpful gift or a harmful weapon depending on how it's given. While many of us dread the "F-word", it can be a powerful tool for building results and relationships long-term. Adrian and Daryl share the hardest professional feedback they've received and how they responded. They discuss the 3 types of feedback - Appreciation, Evaluation & Coaching - and how leaders use each of them to accelerate trust via influence. What can you do when obnoxious feedback goes wrong? How can you give feedback to a boss or leader without risking your reputation? Books MentionedThanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila HeenRadical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott Connect:"AP" Adrian ParkerLinkedInTwitter @adriandparkerInstagram @adriandparkerBlog www.adriandparker.com"DC" Daryl CalfeeLinkedInInstagram @darylcalfeeOriginal music produced by Lord Alfred Brown - Connect
Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge | Brought to you by LinkedIn Jobs recruitment platform with 750M users, Eight Sleep's Pod Pro Cover sleeping solution for dynamic cooling and heating, and Public Goods high-quality everyday essentials. More on all three below.Sheila Heen is a New York Times best-selling author, founder of Triad Consulting Group, and a deputy director of the Harvard Negotiation Project at Harvard Law School, where she has been a member of the faculty for 25 years. Sheila specializes in particularly difficult negotiations, where emotions run high and relationships become strained. She often works with executive teams, helping them to resolve conflict, repair professional relationships, and make sound decisions together. In the public sector, she has provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.Sheila is co-author of the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it's off base, unfair, poorly delivered and, frankly, you're not in the mood). She has written for the Harvard Business Review and the New York Times — as a guest expert and contributor to the “Modern Love” column — and she has appeared on NPR, Fox News, CNBC's Power Lunch, and shows as diverse as Oprah and The G. Gordon Liddy Show. She has spoken at the Global Leadership Summit, the Nordic Business Forum, the Smithsonian, Apple, Google, and Microsoft. Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.Please enjoy!This episode is brought to you by Eight Sleep! Eight Sleep's Pod Pro Cover is the easiest and fastest way to sleep at the perfect temperature. It pairs dynamic cooling and heating with biometric tracking to offer the most advanced (and user-friendly) solution on the market. Simply add the Pod Pro Cover to your current mattress and start sleeping as cool as 55°F or as hot as 110°F. It also splits your bed in half, so your partner can choose a totally different temperature.And now, my dear listeners—that's you—can get $250 off the Pod Pro Cover. Simply go to EightSleep.com/Tim or use code TIM. *This episode is also brought to you by Public Goods! Public Goods is the one-stop shop for sustainable, high-quality, everyday essentials made from clean ingredients at an affordable price. Public Goods searches the globe to find healthy, eco-friendly, and innovative products and then packages them using a single, streamlined aesthetic for your home so you can get all of your premium essentials in one place and avoid buying from a bunch of mismatched, single-product brands. Multiple people on my team were already using Public Goods, and now, so am I.Visit PublicGoods.com/Tim to receive $20 off the products in your first Public Goods order using code TIM, with no minimum purchase required! *This episode is also brought to you by LinkedIn Jobs. Whether you are looking to hire now for a critical role or thinking about needs that you may have in the future, LinkedIn Jobs can help. LinkedIn screens candidates for the hard and soft skills you're looking for and puts your job in front of candidates looking for job opportunities that match what you have to offer.Using LinkedIn's active community of more than 750 million professionals worldwide, LinkedIn Jobs can help you find and hire the right person faster. When your business is ready to make that next hire, find the right person with LinkedIn Jobs. And now, you can post a job for free. Just visit LinkedIn.com/Tim.*If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. I also love reading the reviews!For show notes and past guests, please visit tim.blog/podcast.Sign up for Tim's email newsletter (“5-Bullet Friday”) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim's books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissFacebook: facebook.com/timferriss YouTube: youtube.com/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Did you know that every difficult conversation is actually three conversations, and two of them we ignore at our peril? Did you know that one of the longest standing national border disputes finally got resolved after two of the adversaries discovered they had one special thing in common? And did you know that by asking three simple questions, you can put your difficult conversation on the road to resolution? Well, get ready to learn about all that and more, because it's just a small part of my conversation with mediation expert Douglas Stone, former associate director of the Harvard Negotiation Project, co-founder of the Triad Consulting Group, and, last but not least, co-author of the New York Times best seller, Difficult Conversations: How to Discuss What Matters Most, and his most recent book with co-author Sheila Heen, Thanks for the Feedback, The Science and Art of Receiving Feedback Well. _________________________For more insights into the art and science of difficult conversations, check out my website. You can also sign up for my free newsletter.
Feedback with Dr. Lisa Leggio Participants Jameson Kenerly (MS4) Jessica Davis, DO Lisa Leggio, MD Zachary Hodges, MD Peer review by Dr. Andy Albritton and the MCG Pediatric Podcast Committee About our guest: Dr. Lisa Leggio is a professor of pediatrics here at the Medical College of Georgia and a practicing general pediatrician at the Children's Hospital of Georgia. She is the director of the pediatric clerkship which is commonly voted as a favorite rotation by our medical students. Individually, she is a very successful medical educator and has been recognized as the educator of the year multiple times here at our institution. Learning Objectives: After listening to this podcast, learners should be able to: Recognize and overcome barriers to giving feedback Recognize and overcome barriers to receiving feedback Describe and use 4 techniques for giving feedback FREE CME Credit (requires sign-in): https://mcg.cloud-cme.com/course/courseoverview?P=0&EID=8420 Thank you for listening to this episode from the Department of Pediatrics at the Medical College of Georgia. If you have any comments, suggestions, or feedback- you can email us at mcgpediatricpodcast@augusta.edu Remember that all content during this episode is intended for informational and educational purposes only. It should not be used as medical advice to diagnose or treat any particular patient. Clinical vignette cases presented are based on hypothetical patient scenariosWe look forward to speaking to you on our next episode of the MCG Pediatric Podcast. References: Armson H, Lockyer JM, Zetkulic M, Könings KD, Sargeant J. Identifying coaching skills to improve feedback use in postgraduate medical education. Med Educ. 2019 May;53(5):477-493. doi: 10.1111/medu.13818. Epub 2019 Feb 18. PMID: 30779210. Baldie D et al. Exploring the impact and use of patients' feedback about their care experiences in general practice settings – a realist synthesis. Family Practice, 2018; 35(1):13-21. Boehler ML, Rogers DA, Schwind CJ, Mayforth R, Quin J, Williams RG, Dunnington G. An investigation of medical student reactions to feedback: a randomised controlled trial. Med Educ. 2006 Aug;40(8):746-9. doi: 10.1111/j.1365-2929.2006.02503.x. PMID: 16869919. Brown, B. (2018). Dare to lead: Brave work. Tough conversations. Whole hearts.New York: Random House. Dweck, C.S. (2008). Mindset: the New Psychology of Success. New York: Random House. Ende J. Feedback in clinical medical education. JAMA. 1983 Aug 12;250(6):777-81. PMID: 6876333. Fainstad T, Mcclintock A A, Van Der Ridder M J, et al. (December 11, 2018) Feedback Can Be Less Stressful: Medical Trainee Perceptions of Using the Prepare to ADAPT (Ask-Discuss-Ask-Plan Together) Framework . Cureus 10(12): e3718. doi:10.7759/cureus.3718 Gigante, J., Dell, M., & Sharkey, A. (2011). Getting beyond "Good job": how to give effective feedback. Pediatrics, 127(2), 205–207. https://doi.org/10.1542/peds.2010-3351 Sargeant J. Future Research in Feedback: How to Use Feedback and Coaching Conversations in a Way That Supports Development of the Individual as a Self-Directed Learner and Resilient Professional. Acad Med. 2019 Nov;94(11S Association of American Medical Colleges Learn Serve Lead: Proceedings of the 58th Annual Research in Medical Education Sessions):S9-S10. doi: 10.1097/ACM.0000000000002911. PMID: 31365395. Stone, D. and Heen, S. (2014). Thanks for the Feedback: the Science and Art of Receiving Feedback Well* even when it is off base, unfair, poorly delivered, and, frankly, you're not in the mood. New York: Penguin Books.
"I think that's a key component of public speaking, a key component of communication and a key component of confidence because the more you listen in the better your answers and your statements become the more powerful and influential and respected you become." Carlos Gimeno. Carlos Gimeno thinks there are two things that everyone should know about before they join the workplace, yet no school or university teaches them, one is financial literacy and the other is public speaking skills. Public speaking is something we all do all the time - every time we speak with another human. It is not a one-way exercise. Carlos shares some great practical strategies to improve our public speaking. We talk about crafting your message, simplicity, silence, listening, pausing and clarity. We also talk about how much our eyes and hands are involved when we speak. Carlos shares why feedback can be so frustrating and the power of posing questions. He also introduces us to his technique of 'Storyology' and the four steps involved in effective storytelling. Carlos Gimeno founded Cg to fill a gap in the education and professional training system: Public Speaking Coaching. Carlos believes in the power of the spoken word to drive positive change. Expressing your ideas clearly, meaningfully and persuasively is a fundamental skill in the world we inhabit. Cg helps you and your organisation craft and deliver memorable Public Speaking, whether you are communicating with an audience of one or hundreds. Carlos has 16 years of international commercial experience in Publishing, a degree in Journalism, fluency in English and Spanish and 10 years of training as a Public Speaker. Connect with Carlos: On his website Cg Public Speaking Coaching On LinkedIn Resources Mentioned: Public Speaking: A Very Practical Introduction by Carlos Gimeno Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Toastmasters International
In this episode, Javvad and Erich welcome Andra Zaharia to the show as they talk about an issue with an update to servers behind some cloud cameras that allowed people to view other feeds, how a Russian keyboard can stop malware and about infosec marketing, both externally to customers and internally to your leadership. Stories: Bug Exposes Eufy Camera Private Feeds to Random Users https://threatpost.com/eufy-cam-private-feeds/166288/ Russian keyboards can stop ransomware? https://www.newstalk.com/news/russian-keyboard-could-protect-you-from-potential-cyber-hack-expert-says-1197842 About Andra: Twitter: @AndraZaharia LinkedIn: https://www.linkedin.com/in/andrazaharia/ Website: https://andrazaharia.com/ Resources she recommended: Impersonation example: https://twitter.com/kat_boogaard/status/1361769043267645440 Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen - https://www.goodreads.com/book/show/18114120-thanks-for-the-feedback?ac=1&from_search=true&qid=BNKechN2EP&rank=1 Nonviolent Communication: A Language of Life by Marshall B. Rosenberg - https://www.goodreads.com/book/show/71730.Nonviolent_Communication?ac=1&from_search=true&qid=o3Ar8B4VcH&rank=1 The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick - https://www.goodreads.com/book/show/52283963-the-mom-test?ac=1&from_search=true&qid=7KBV7NvPN8&rank=1 What To Do When It's Your Turn (and it's always your turn) by Seth Godin - https://www.goodreads.com/book/show/23665356-what-to-do-when-it-s-your-turn?ac=1&from_search=true&qid=njWuQP6RrB&rank=1 Her list of people to follow who will instantly make your timeline a source of good convos - https://twitter.com/i/lists/967424242961801217/members
In Episode 30, John Yeager, Author of The Coaching Zone: Next Level Leadership in Sports, Positive Psychology Consultant, and Performance Coach, talks with Phil about his incredible new book, the 3 lenses of concentration, self-awareness and blind spots, harmonious vs. obsessive passion, PsyCap, polarity thinking, cultivating connections, providing effective feedback, overcoming confirmation bias and fundamental attribution error, and choreographing the “team dance.” Specifically, John discusses: How he developed his passion for sports and leadership, and how he got to be where he is today (2:38) His new book, what inspired him to write it, and all the interviews and research that went into the book (10:06) The 3 lenses of concentration of a “Focused Leader” (i.e., self, others, team) and how they play out in sports and life (12:02) Self-awareness, shadow strengths, and how we can uncover and mitigate against our blind spots (15:32) Harmonious passion vs. obsessive passion, and how HALTS can help us (24:12) Psychological Capital (PsyCap), as it relates to self, individual team members, and teams, the acronym H-E-R-O, and how it relates to our lives outside of sport (30:19) Polarity thinking (e.g., humility/confidence, direction/empowerment, continuity/transformation) – what it is, understanding how we need to harness it in our coaching, on and off the field, and how different personalities may address it differently (37:55) The importance of cultivating connections and how we can do it well in every area of our lives (47:50) How we can effectively provide feedback to our teams (52:28) How to protect against confirmation bias and fundamental attribution error in our leadership, and what System 1 and System 2 thinking has to do with it (56:33) The leader as choreographer of a “team dance” between and among the “tops, middles, and bottoms” (1:00:02) What he has learned directly from the game of soccer that he uses in his marriage, parenting, and other areas of life (1:03:03) His book recommendation (1:05:11) Resources and Links from this Episode Contact John Yeager – john@yeagerleadership.com & com (also on LinkedIn and FB) Video of the Episode HSEL Facebook Group Phil and HSEL on Clubhouse -- @phildarke Contact Phil – phil@howsoccerexplainsleadership.com The Coaching Zone: Next Level Leadership in Sports, by John Yeager Focus: The Hidden Driver of Excellence, by Daniel Goleman “The Focused Leader,” by Daniel Goleman, Harvard Business Review, 12/2013 “On the development of harmonious and obsessive passion,” Genevieve Mageau and Robert Vallerand Team of Rivals: The Political Genius of Abraham Lincoln, by Doris Kearns Goodwin The Five Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni Thanks for the Feedback: The Science and Art of Receiving Feedback Well, by Douglas Stone & Sheila Heen Becoming Better Grownups: Rediscovering What Matters and Remembering How to Fly, by Brad Montague
Melody Wilding shares powerful strategies to stop overthinking and deal with your inner critic. — YOU'LL LEARN — 1) The two behaviors that greatly hinder sensitive professionals 2) Three tactics for silencing your inner critic 3) Powerful questions to counter negative thinking Subscribe or visit AwesomeAtYourJob.com/ep663 for clickable versions of the links below. — ABOUT MELODY — Melody Wilding, LMSW is an executive coach, human behavior expert, and author of Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work. She has coached hundreds of private clients, from CEOs and Fortune 500 executives to leaders from the US Department of Education, the Federal Reserve, and the United Nations. She teaches graduate-level human behavior and psychology at the Silberman School of Social Work at Hunter College in New York. Her writing is regularly featured on Medium and in Harvard Business Review, Fast Company, Forbes, Business Insider, and Quartz. Her advice has been featured in the New York Times, The Cut, Oprah Magazine, NBC News, US News and World Report, and more. • Melody's book: Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work • Melody's website: MelodyWilding.com — RESOURCES MENTIONED IN THE SHOW — • Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen • Product: Fitbit • Product: Oura Ring — THANK YOU SPONSORS! — • Storyworth. Give Mom a super meaningful Mother's Day gift this year at StoryWorth.com/awesome.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
This month’s coaching conversation explores ways to make feedback more palatable. The secret: sort the feedback you receive into three distinct categories. Many ideas in this episode and last month’s episode are explained more fully in the book: ‘Thanks for the Feedback: The Science and Art of Receiving Feedback Well – even when it is off base, unfair, poorly delivered and, frankly, you’re not in the mood.’” Related episodes are: Unblocking Feedback (from last month) Don’t Take Anything Personally Getting Good Feedback Handling Feedback Effectively Perception is Reality In the archive, this Tip is tagged in three categories Feedback Leadership Managing Yourself Tom has three leadership interviews that have gone live this month: Coaching For Leaders: Episode 518 A deep 40-min dive into “Sorting & Labeling" Fidelis Leadership Podcast: Episode 37 A wide-ranging 60-min exploration of leadership Ultimate Leadership Podcast: 02/08/21 A fast-paced 25-min examination of your readiness for coaching The archive of Executive Coaching Tips is available at: http://essentialcomm.com/podcast/ Subscribe to the HTML version at: https://essentialcomm.com/subscribe/ Be in touch with Tom at: info@essentialcomm.com See you next month! From all of us on “The Look & Sound of Leadership” team — thanks!
You will learn about: The key differences between criticism and feedback The importance of being real How to approach a difficult conversation Issues with objectivity Listening to what the other person as to say Sharing a vision for the future with your team/leader Show Notes: Criticism and feedback are valuable components when approached gracefully and with intention. However, most of us have trouble stepping into that position, preferring to sideline and tiptoe around problems for the sake of maintaining peace or just being nice. We share useful tips on how to employ criticism and feedback as a harmonious tool that works towards a shared vision, instead of against it. Turns out, the truth doesn't always have to hurt! Resources Are you ready for real results in your business? Head over to timeto.takenewground.com Grab your FREE change management ebook at change-imperative.com Read: ¨Thanks for the Feedback: The Science and Art of Receiving Feedback Well¨ by Douglas Stone and Sheila Heen Connect with us on LinkedIn: Adrian on Instagram: @adrian.k Dan on LinkedIn: Dan Tocchini Chad on Instagram: @chad.l.brown Naked Leadership is a production of Crate Media
As we go into an extended lockdown most of us continue to work from home. This involves a lot of juggling and with the inevitable sense of deflation or lack of motivation. It can almost feel like being a caged animal! No escape except within your 5km limit and keeping your social contacts to a minimum. In today's podcast we talk about how to get that motivation back into our work. We discuss how you can be proactive and get out of the rut. Why stepping outside your comfort zone avoids the slippery slope of mediocrity. Listen in and you will hear us explore ideas such as:- How to maintain perspective by asking the right questions - Why toning down negative words can change our attitudes and emotions- How to be honest with yourself and others- The importance of learning something new every dayResources mentioned: Eat that Frog, Brian TraceyGetting Things Done, David AllenThanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen
What's New with the show? Website: https://www.changeyourpov.com/ -Buy us a coffee: https://www.buymeacoffee.com/ChangeYourPOV -Anchor: https://anchor.fm/changeyourpov On this episode of Change Your Point Of View Podcast, Bennett and Eddie discuss: Segment 1 - Book Review: Book (About Face, The Odyssey of an American Warrior. by, Colonel David H. Hackworth US Army Ret., and Julie Sherman). This week Bennett and Eddie discuss Chapter: 6 - The Only Game In Town Grab yourself a copy of this book on Amazon today! Here is the link --> ABOUT FACE Segment 2 - Military News: This week Bennett and Eddie share their thoughts about all the Presidential Pardons! Segment 3 - Topic of The Week: This week Bennett and Eddie tackle Eddie Top 5 Books of 2020: 1.) Fortitude - by Dan Crenshaw 2.) Never Split the Difference - by Chris Voss 3.) Turn The Ship Around - by L. David Marquet 4.) Leadership Strategy and Tactics - by Jocko Willink 5.) About Face - by Colonel David H. Hackworth US Army Ret Bennett Top 5 Books of 2020: 1.) Fortitude - by Dan Crenshaw 2.) Leadership Strategy and Tactics - by Jocko Willink 3.) Breathe - The New Science Of A Lost Art - by James Nester 4.) Man Up - 5.) The Terminal List, True Believer, Savage Son, The Delves Hand - by Jack Carr 6.) Warlord (series the last kingdom) Eddie's Top 5 Book List For 2021: 1.) Greenlights - by Matthew McConaughey 2.) Thanks for the Feedback - The Science and Art of Receiving Feedback Well 3.) Think Like a Monk - Train Your Mind for Peace and Purpose Every Day - by Jay Shetty 4.) Permanent Record - By Edward Snowden 5.) Shoe Dog - A Memoir by the Creator of Nike - by Phil Knight Bennett's Top 5 Book List For 2021: 1.) Beyond Order - Jordan Peterson 2.) The Devils' Hand - by 3.) Atomic Habits - by 4.) Range - by Davis Epstein 5.) Dan Bongino books Archive Episode Spotlight: EP034: Hovercraft Gunship Gunner in Vietnam – With Russ Waltman – Part 1
"You did a NiceJob!" Are you a house cleaning business owner struggling with ratings and reviews? When social proof is so important to the success of your business, how do you build up your reputation? Don't worry, Shawn Hill has your back. Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. And NiceJob. #AngelaBrown #SavvyCleaner *** CONNECT WITH SHAWN HILL *** WEBSITE: https://nicejob.co EMAIL: Shawn@nicejob.co PHONE: 236-380-4455 *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** Top Ten Ways To Get More Customer Feedback - Whiteboard Friday - Moz - https://youtu.be/kTd8yE2Nvw4 How to Ask for Reviews or Testimonials - Andrew Davis - https://youtu.be/Gb6X9b85WHA Reputation Management: Build A Strong Online Reputation - Marketing 360 - https://youtu.be/wh5LfjCUo3w Reputation Management 101 - A 3 Step Process To Protect Your Brand & Free Tools To Help - Miles Beckler - https://youtu.be/HobzVFapMDs Watch This Before Asking for Another Testimonial - Ashlyn Writes - https://youtu.be/l_7BgtSTtqo *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://amzn.to/2TzX7rq Leading Loyalty: Cracking the Code to Customer Devotion - https://amzn.to/2WaE9sG The Speed of Trust: The One Thing That Changes Everything - https://amzn.to/2vFZAbT Manipurated: How Business Owners Can Fight Fraudulent Online Ratings and Reviews - http://amzn.to/2zwx5gr How to Get Instant Trust, Belief, Influence, and Rapport! 13 Ways To Create Open Minds By Talking To The Subconscious Mind (MLM & Network Marketing Book 3) - https://amzn.to/2wwvSGh *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.co *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com
The journey of learning more always starts with a question. But requesting feedback is only part of the puzzle of building better designs. Properly interpreting any input to our work is just as important. In this contemplative episode Klaviyo designers Gui Schmitt, Marissa Mac, and Robert Yu discuss how to overcome our natural blind spots, reject spontaneous reactions of defense and bring a growth mindset to feedback discussions. ✨ RECOMMENDATIONS ✨ Codenames • https://www.amazon.com/Czech-Games-00031CGE-Codenames/dp/B014Q1XX9S Adobe Lightroom for iPhone • https://apps.apple.com/us/app/adobe-lightroom-photo-editor/id878783582 Sister Sister on Netflix • https://www.netflix.com/title/70157256 Downeast Cider • https://downeastcider.com/ Loom • https://www.loom.com/ Among Us • http://www.innersloth.com/gameAmongUs.php Thanks for the Feedback: The Science and Art of Receiving Feedback Well • https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664 Villagers Boardgame • https://www.kickstarter.com/projects/sinisterfish/villagers-card-drafting-and-village-building-for-1 Have any feedback for us here at the Klaviyo Design Team? Send an email to designpodcast@klaviyo.com. If you like the show, consider leaving a review on the Apple Podcasts, it really helps!
This week, Clint has a conversation with Douglas Stone, the Founder of Triad Consulting and a Lecturer on Law at Harvard Law School, where he teaches negotiation. He's also the co-author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well” and “Difficult Conversations: How to Discuss What Matters Most”.
Why should you build options into your negotiation? How do different options influence the potential customer towards making a deal? Does it cheapen your service offering? Sheila Heen joins this episode of the Sales Reinvented podcast to share her take on the negotiation process—and why she believes presenting the customer options can be a gamechanger. Sheila Heen has taught negotiation at Harvard Law School for 20+ years. She is the founder and CEO of Triad Consulting. She also co-authored two New York Times bestsellers: Difficult Conversations: How To Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Take advantage of her years of experience in negotiation and learn from the best—listen now! Outline of This Episode [0:18] Sheila’s Introduction [0:57] What is negotiation? [1:16] Why is negotiation so important? [1:30] Why don’t salespeople like to negotiate? [3:50] Sheila’s negotiation process [7:08] Attributes that make a great sales negotiator [9:43] Tools, tactics, and strategies [11:14] Top 3 negotiation dos and don’ts [15:11] Favorite negotiation story Salespeople don’t want to strain the customer relationship According to Sheila, a negotiation is any interaction you’re having with someone where you’re hoping to influence them—or maybe they influence you. It’s the way decisions get made. The better you are at it the more you learn and the more influence you have. Salespeople struggle with negotiation because it takes their relationship with a customer and strains it. Why? You’re trying to build a relationship with the people you’re going to serve. You’re learning about their challenges and how you can support what they’re trying to accomplish—then it gets handed to procurement. Suddenly, we have disconnected the negotiation from the underlying needs and it becomes ALL about price. It can feel stressful. Even worse—in your discomfort—you can give in to their asks. Every time you give in, you’re teaching them how to negotiate with you. Understand your customer’s sphere of influence Sheila believes you need to understand the client’s challenges. What are they trying to accomplish? What have they tried already? What has or hasn’t worked in the past? Who are they trying to influence internally? What else is on their mind? Who do they have to negotiate with to get a green light on this? Who are the key stakeholders who—if they really buy into what you’re doing—are going to be their biggest advocates? It doesn’t always align with whoever has the official job titles. You must listen to find out who the decision-makers are in their world. You must equip your counterpart to be prepared for the internal negotiations they’ll have with those influencers. Sheila points out that “The success of my negotiation hinges on the success of their negotiations.” Why you NEED to build options into your negotiation Another tip that Sheila shares is that you must listen carefully for the language and vocabulary that your counterpart uses internally. Incorporate everything you’ve learned into your proposal—using their own terminology that’s familiar to them. Secondly, you must create different budget options for them in the proposal. For example: Option A: Accomplishes everything you want to accomplish at a certain price point. Option B: Accomplishes most of what you want to accomplish with more risk, with someone you don’t know, etc. but potentially at a more affordable price. By having a couple of options that test the waters, it actually flushes out they're real interests and constraints. Presenting them with options also gives them an out—if we are going to save some money, what are the tradeoffs? Make it a joint problem for both of you to solve. Perhaps you can’t deliver the same thing for less, but you can work together to deliver as much value as possible for their investment. Negotiating this way helps them feel like they have the autonomy to choose the best fit for them. They always know more about their context and the reactions that they're going to get in their internal conversations than you do. A great sales negotiator is a great listener Sheila emphasizes that the ability to listen is the most important attribute a salesperson can have. She’s recently talked to a vendor about a platform to use for the upcoming school year. The vendor didn’t ask her a SINGLE question. She didn’t ask questions about Sheila’s class, what she was concerned about, or what she needed. Instead, the saleswoman immediately launched into showing her the features of the platform. It didn’t inspire a lot of confidence. Even just five minutes of asking questions about Sheila’s needs and concerns—followed by the same presentation—would have yielded dramatically different results. What a missed opportunity. Sheila shares her favorite tools, tactics, and strategies AND her top 3 negotiation dos and don’ts plus her favorite negotiation story. This episode is packed full of useful information—don’t miss it! Connect with Sheila Heen Triad Consulting Group Follow on Twitter Connect on LinkedIn Connect With Paul Watts LinkedIn Twitter Subscribe to SALES REINVENTED Audio Production and Show notes by PODCAST FAST TRACK https://www.podcastfasttrack.com
The End of the Day Podcast with Kari Watterson: Using Mindset Work to Live Your Best Life
On Episode 15 of The End of the Day Podcast, I talk to special guest, Gaby Kogut, about perfectionism and anxiety. Gaby is an art history lecturer from New York City, and the founder of Irreverent Art History, where she teaches weekly art history classes via Zoom in her own "irreverent, silly, weird but really informative and critical manner." (Her tagline: "Because art is more than old, dead crap.")Gaby and I connected through Kara Loewentheil's group coaching program, The Clutch. After chatting, we discovered that our growth journeys were similar in that we both spent a good portion of our lives struggling with perfectionism and anxiety.On this episode, Gaby shares her own journey with perfectionism, and how part of her healing required her to look to her past and let go of unhealthy thought patterns that were passed down from previous generations.Gaby's story is fascinating. To me, it's one of resilience and overcoming. From deep meditation to body-oriented (somatic) therapy to mindset work (specifically, causal self-coaching), Gaby shares how each played a role in reducing her perfectionist thinking and ultimately helped her to start experiencing the fun and enjoyment of life again in a much more healthy and compassionate way.I learned a lot from Gaby on this episode. Her story reaffirms my belief that inner work is the most important work, and the number one gift we can give ourselves to live a healthier, happier life.------Where to find Gaby KogutIrreverent Art HistoryFB: https://www.facebook.com/groups/irreverentarthist/Twitter:@ArtIrreverentIG: @ArtIrreverentPodcast recommendations (Gaby & Kari)1. Mental Illness Happy Hour Podcast with Paul Gilmartin2. Unf*ck Your Brain Podcast with Kara Loewentheil - Ep. 90: Perfectionist Fantasies and Tomorrow Thinking- Ep. 36: Antidotes to Perfectionism (Other Focus + Minimum Baseline)3. WorkLife: A TED Podcast with Adam Grant (Ep: How to Love Criticism)Information on Body-Oriented Therapy (Gaby)https://www.bodyorientedtherapy.com/Books (Gaby)-Radical Acceptance by Tara Brach-Radical Compassion by Tara Brach (Brach teaches the 4 step process called RAIN)-Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila HeenLinks to Resources on Meditation (Gaby)Jack Kornfield DharmaSeedInsight TimerOriginal intro/outro music by JMW.------To learn more about what I do, my coaching philosophy and how to work with me, email me at kari@kariwatterson.com or visit my website at https://kariwatterson.c
Are you bad at receiving feedback? No shame. Seriously. We re far from perfect at it...BUT we ve seen such a massive difference in our relationships (personal and professional) that we ll never stop trying to improve this skill. Yup, it s an absolute game changer. The post Episode 6 – Are you Even Listening To Me? 4 Steps To RECEIVING Feedback Well appeared first on Both Now.
Are you bad at receiving feedback? No shame. Seriously. We re far from perfect at it...BUT we ve seen such a massive difference in our relationships (personal and professional) that we ll never stop trying to improve this skill. Yup, it s an absolute game changer. The post Episode 6 – Are you Even Listening To Me? 4 Steps To RECEIVING Feedback Well appeared first on Both Now.
In today’s episode we joined Ivy Grey, Vice President of Strategy and Business Development for WordRake, the creator of American Legal Style for PerfectIt, and an advisor to Intelligent Editing Ltd. Ivy practiced corporate bankruptcy law for ten years before making her transition to full-time legal tech in November 2018. During her decade of legal practice, Ivy was named a Rising Star in the New York Metro Area for five consecutive years, and her significant representations included In re AMR Corp. (American Airlines) and In re Filmed Entertainment Inc. (Columbia House). 5:50 what are add-ins11:24 word add-in you should know about 14:25 Wordrake16:00 marketing a product vs practicing law16:40 efficiency seems threatening because or the way lawyers bill23:00 flat fee vs billable hours26:02 tech for solos from the beginning27:45 calendaring and automationsListen to the podcast here. Jim’s Hack: From the I Love Marketing podcast by Dean and Joe: a way to clarify things when you’re doing video, when you’re getting ready to make a point use one of two words - Look or Listen - and then pause. This grabs the listeners attention. Tyson’s Tip: Our friend John Fisher shared his intake binder in the Facebook group - go take a look!Ivy’s Tip: Book - Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen. This helps with changing your behavior to actually be successful! If you enjoyed the show, we’d appreciate a 5-Star review! To keep on maximizing your firm, stay connected!Facebook GroupFacebook PageYouTube channelLinkedInGuild
Listen to our podcast with Rob Wilkinson on the first P: Perception: https://harvardbsc.simplecast.com/episodes/episode-7-4p-leadership-framework-perception. Listen to our podcast with Rob Wilkinson on the second P: Process: https://harvardbsc.simplecast.com/episodes/episode-8-4p-leadership-framework-process. Listen to our podcast with Rob Wilkinson on the third P: People: https://harvardbsc.simplecast.com/episodes/episode-9-4p-leadership-framework-people. Read Eye Movement and Vision by Alfred L. Yarbus: http://wexler.free.fr/library/files/yarbus%20(1967)%20eye%20movements%20and%20vision.pdf.Read Mindset: The New Pyschology of Success by Carol S. Dweck: https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322.Read What Leaders Really Do by John P. Kotter: https://bsc.cid.harvard.edu/files/bsc/files/kotter_what_leaders_really_do_hbr_2001.pdf.Read Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen: https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664.Learn more about Prof. Robert Wilkinson: https://www.hks.harvard.edu/faculty/robert-wilkinson
Many of us dread “feedback season”. While some exit their reviews happily and even closer to their managers or mentors, others aren’t always so lucky and leave their dejected and defeated. Regardless of the feedback you receive, however, there are research-backed steps you can take to come out on top, make the conversation productive and positive, and recover from any negative feedback. On the other hand, for those who conduct the reviews, also learn how to make your feedback delivery fruitful and mutually beneficial, rather than an awkward exercise. Catalyze the types of changes you look for in your employees this year with concepts such as feedback triggers and how to avoid them, why you should look beyond feedback labels, and how your body language and facial expressions can give you away.
How to Encourage Ratings and Reviews for your house cleaning business is on tap at today's #Askahousecleaner If you wonder how to get Google reviews for your business, you are in the right place. Google, Facebook, and Yelp offer ways for professional house cleaners to receive customer feedback. Using online reviews as a marketing strategy has never been easier. Today's sponsors are Savvy Cleaner Training for house cleaners and maids. And HouseCleaning360 (A hub that partners housekeepers and homeowners.) #SavvyCleaner, #AngelaBrown *** CALENDAR OF EVENTS FOR HOUSE CLEANING TRAINING *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** How to Get Google Reviews For My Business - Wes McDowell - https://youtu.be/0W5q1X42y44 Top Ten Ways To Get More Customer Feedback - Whiteboard Friday- Moz - https://youtu.be/kTd8yE2Nvw4 How to Ask for Reviews or Testimonials - Andrew Davis - https://youtu.be/Gb6X9b85WHA How to Get Reviews on Yelp 2020 - Carrasco Consulting - Yelp Advertising Partner – https://youtu.be/cXUP-mRO-6c How to Get Higher Google Rankings in 2020 [New Checklist] - Brian Dean - https://youtu.be/aZCIbskIFkk *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback - https://amzn.to/2Ig7sU4 Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://amzn.to/2TzX7rq The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2TtC2yU Building a StoryBrand: Clarify Your Message So Customers Will Listen - https://amzn.to/2Icqg6T Rock Your Network Marketing Business: How to Become a Network Marketing Rock Star - https://amzn.to/32LxTKZ Social Media Marketing Workbook: How to Use Social Media for Business (2020 Updated Edition) - https://amzn.to/2TiQIls *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com
Why should you take a photo of your passport and keep it on your phone? That’s just one of several important travel tips I discuss that you probably haven’t heard before. https://www.dreamandcotravel.com/20-travel-hacks-to-save-you-time-space-money/You constantly receive criticism and feedback from people – some of it is welcome some not. Some of it is warranted and some of it not. So how can you learn to evaluate the feedback coming at you so you can determine what is true and what is false – and not get defensive? And then how do you use that feedback to your advantage? Sheila Heen author of the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (http://amzn.to/2pelwW0) has studied this and you will find what she has to say extremely helpful.Why do so many marriages and relationships go bad? Dr Harville Hendrix has been studying relationships and has worked with couples for over 30 years. He has authored several books on the topic including Making Marriage Simple (http://amzn.to/2pYzh9k) . He shares some incredible insight into how any relationship can be made better – instantly if at least one person is willing to make some simple changes.And who doesn’t love bacon? Just the smell of bacon cooking is enough to make you crave it. So what is it about bacon that makes it so desirable? I’ll explain the science of bacon in this episode. https://www.youtube.com/watch?t=133&v=27EBed9rzs8This Week's Sponsors-AirMedCare Network.Go to www.AirMedCareNetwork.com/something and get up to a $50 gift card when you use the promo code: something-Theragun. Try it risk free for 30 days and get a free charging stand (a $79 value) when you go to www.Theragun.com/something
Want to keep your fresh cut flowers, fresher? My grandmother always said put aspirin in the water and I’ve also heard you should put a penny in the water or some sugar. Well someone actually tested all these things out – and you’ll hear the results and discover what works best. http://www.realsimple.com/home-organizing/gardening/gardening-flowers/keep-cut-flowers-fresh/flower-foodYou constantly receive criticism and feedback from people – some of it is welcome some not. Some of it is warranted and some of it not. So how can you learn to evaluate the feedback coming at you so you can determine what is true and what is false – and not get defensive? And then how do you use that feedback to your advantage? Sheila Heen author of the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (http://amzn.to/2pelwW0) has studied this and you will find what she has to say extremely helpful.Why do so many marriages and relationships go bad? Dr Harville Hendrix has been studying relationships and has worked with couples for over 30 years. He has authored several books on the topic including Making Marriage Simple (http://amzn.to/2pYzh9k). He shares some incredible insight into how any relationship can be made better – instantly if at least one person is willing to make some simple changes.Who doesn’t love bacon? Just the smell of bacon cooking is enough to make you crave it. So what is it about bacon that makes it so desirable? I’ll explain the science of bacon in this episode. https://www.youtube.com/watch?t=133&v=27EBed9rzs8
فصل دوم - اپیزود هفتم پادکست درنا در این قسمت پادکست درنا محسن مهمان ماست و در مورد "بازخوزد" صحبت میکنیم: چطور بازخورد مناسب بدیم، جطور بازخورد رو دریافت کنیم، بازخورد دادن و گرفتن چه فایدهای داره. کتابی که معرفی میکنیم: Thanks for the Feedback: The Science and Art of Receiving Feedback Well, Douglas Stone and Sheila Heen پادکست درنا رو مریمصفا و سپیده تهیه می کنند. امید صدیقفر کار تدوینش رو انجام میده. موسیقی شروع و پایان کار کاوه وارث هست و لوگو رو علی وحید یگانه طراحی کرده.
Managing Pain and Suffering at Work with Amy Newell Guest Amy Newell: (https://twitter.com/amynewell): Director of Engineering at Wistia. Previous Director of Engineering at PatientsLikeMe (https://www.patientslikeme.com/). RailsConf 2019 - Failure, Risk, and Shame: Approaching Suffering at Work by Amy Newell (https://www.youtube.com/watch?v=BRG6uIkHH8c) Summary Our guest this week is Amy Newell. Amy is the Director of Engineering at Wistia, and she gave a talk at RailsConf this year entitled “Failure, Risk, and Shame: Approaching pain and suffering at work”. We have what I hope is an uplifting conversation about failure and pain, how to recognize it, and how to skillfully manage those feelings to be more resilient, prevent additional pain, and ultimately be more satisfied with your job. Notes 01:56 - Why Use Words Like “Pain” and “Shame” When Talking About Work Experience - Thinking, Fast and Slow by Daniel Kahneman (https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555) 04:21 - Specific Kinds of Pain and Suffering at Work 07:31 - Mistakes People Make When They’re Dealing with Failure, Anxiety, and Shame 10:28 - Skillful Responses 17:37 - Mitigating Pain 21:57 - Skillful Responses (Cont’d) 25:04 - Mindfulness - RAIN: Tara Brach (https://www.tarabrach.com/rain/) 30:34 - Feedback and Identity - Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen (https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664) - Paul Graham: Keep Your Identity Small (http://www.paulgraham.com/identity.html) Special Guest: Amy Newell.
Episode Notes On the inaugural episode of "Workplace Hugs" Rami and Shannon talk about the book "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila Heen. They dig in to understand the idea of a Second Score and how to approach both giving and receiving feedback.
How to have difficult conversations. Today I bring you Sheila Heen. An expert on managing difficult negotiations, Sheila is a lecturer at Harvard Law School and a founder of Triad Consulting. Her corporate clients include Apple, Unilever, the Federal Reserve Bank, Pixar, Novartis, and numerous others. She often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together. She’s the author of two New York Times bestselling books. Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. She’s also spent the last 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila has appeared on shows as diverse as Oprah, The G. Gordon Liddy Show, NPR, Fox News, and CNBC’s Power Lunch. If you don’t have time to listen to the entire episode or if you hear something that you like but don’t have time to write it down, be sure to grab your free copy of the Action Plan from this episode-- as well as get access to action plans from EVERY episode-- at JimHarshawJr.com/Action/. Let's connect: Website | Facebook | Twitter About Your Host Jim Harshaw My name is Jim Harshaw. And I know where you’re at. You’re working hard and qualified for what you do but you aren’t getting what you want. You have plans on getting to the C-suite or launching a business but ultimate success seems as far away today as ever. You’re in the right place because you can get there from here. And I can help. Who I Am I’m a speaker, coach, and former Division I All-American wrestler that helps motivated former athletes to reach their full potential by getting clarity on what they really want and taking aggressive action to lead their ideal life not just despite their prior failures but because of them. I’m a husband and father of four. And I’m a serial entrepreneur. I’ve launched multiple successful businesses as well as the obligatory failed one. I’ve been the executive director of a non-profit and have raised millions of dollars. I’ve worked in sales. I’ve even been a Division I head coach. While I was born in a blue-collar home I have spent my life surrounded by Olympians, CEO’s and millionaires. Jim Rohn said, “You are the average of the five people you spend the most time with.” I’ve been lucky. I’ve learned the habits of successful people and guess what. You’re just like them. I know because I know your type. You’re programmed for hard work, which is a prerequisite for success, but you’ve never been shown how to use what you know to create the life you want with the tools you have. I will show you how. Why You Are Here You've worked hard to achieve greatness. You’ve set goals and maybe even set records. You’ve definitely failed and you’ve at some point found yourself questioning if you were on the right track. You need to understand this: You are far more prepared to succeed than those who’ve not tried, competed, struggled and overcome like you have. That’s the value of your education as someone who aims high. You are prepared to be as successful as your wildest dreams will allow. Here I will teach you, with the help of brilliant minds that have been shaped by failure, struggle, and adversity, to be who you want to be. I sense that you want this because you have read this far. To take the next step today, click here. FOLLOW JIM Website | Facebook | Twitter
Last week, I enjoyed a couple days in the Connecticut office to immerse myself in an all-day training about World-Class Communication -- led by the one and only Marcus Sheridan. Every concept covered was so enlightening to me but one that particularly stood out was all about feedback. Marcus referenced one of my favorite books I read in 2018, Radical Candor, and challenged me by asking whether or not I ask for feedback from my team. I sat a little more upright and proudly responded "yes, I ask almost every week." When he followed up his question with "and how often do they give you challenging feedback," I realized it was not very often. On a surface level, you may think that's great! My team doesn't have any issues with the way I coach so I must be the most perfect manager ever. Right? Wrong. The reality is, I don't ask them effective enough questions to warrant them giving me direct feedback. Marcus went on to say that it was not only important for me to receive feedback so I can continue to grow, but that it was just as important for my team to see how I react when receiving feedback so they can continue to grow. Learning how to receive feedback well can be difficult and it wasn't until I started reading Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen that I realized I am not as open to receiving feedback as I thought I was. In today's episode, Marcella and I breakdown the three different types and purposes of feedback and discuss how you can dig deeper to understand the reasoning behind the feedback you're receiving.
Starting the new year nice and easy with a few good books and perhaps some Tacos and a good Mexican beer. This episode was recorded in San Diego California and is a rundown of my favourite books of 2018. If you love reading about design, and topics related to becoming more aware then this would be for you. It's also a handy primer, just in case you get locked up, and you're not sure which book to choose from the prison library. Happy 2019! Highlights San Diego Old Town San Diego William B Kolender Sheriff’s Museum Simon Sinek. Start with why Roberto Verganti. Meaningful innovation in a World awash with ideas - Seth Godin on Impact Theory. How to Be a Linchpin. Seth Godin’s altMBA The Bootstrapper’s Workshop Podcast Fellowship Benjamin Zander - An Introduction to ‘One-Buttock’ Playing Steven Pressfield’s Website Books Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean - by Roberto Verganti The Win Without Pitching Manifesto by Blair Enns The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier The Art of Possibility by Rosamund Stone Zander, Benjamin Zander Linchpin: Are You Indispensable? by Seth Godin The War of Art: Break Through the Blocks & Win Your Inner Creative Battles by Steven Pressfield Event Design: Handbook to create an event that matters by Roel Frissen, Ruud Janssen, Dennis Luijer A Beautiful Constraint: How to Transform Your Limitations Into Advantages, and Why It's Everyone's Business by Adam Morgan, Mark Barden The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath, Dan Heath A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger Bonus Books Designing Your Life: How to Build a Well-Lived, Joyful Life by Bill Burnett, David J. Evans This is Marketing: You Can't Be Seen Until You Learn To See by Seth Godin Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts by Annie Duke Wait, What?: And Life's Other Essential Questions by James E. Ryan Difference: The one-page method for reimagining your business and reinventing your marketing by Bernadette Jiwa Please connect with me, Werner on GoodReads, if you’re keen to chat more. - https://www.goodreads.com/user/show/65014518-werner Or Twitter Or www.blocthinking.com
Authors Douglas Stone and Sheila Heen teach skills for receiving feedback in their book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Subtitled Even When It Is Off Base, Unfair, Poorly Delivered, and, Frankly, You're Not in the Mood, the book strikes at the heart of why getting feedback can be uncomfortable, awkward, and even painful. Stone and Heen hit the troubles and triggers that surround the skills we need to accept opinions and advice from others. 00:15 Intro to Doug Stone, author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well 00:25 Founder of Triad Consulting Group and Lecturer on Law at Harvard Law School 02:00 Janet’s daughter-in-law read Feedback at Vivint (company) book group 02:20 Vivint employees share their feedback with Stone 02:40 Book includes good advice for feedback givers, too 02:50 How should we give feedback to those who don’t want to receive it? 04:20 Why Stone focuses on receiving rather than on giving feedback 06:00 Receiving feedback can be both really hard and really helpful; an active skill 07:00 Long subtitle explains the feedback conundrum 07:45 Most don’t really want feedback; life experiences tell us it can be painful or wrong 08:20 Receiving feedback not the same as taking feedback 09:30 Types of feedback: appreciation, coaching, evaluation (We need all three!) 09:45 We get emotionally tangled when we hear one kind and need another 10:45 Coaching: at the heart of feedback; helps us improve; can be specific 11:10 Evaluation: ranks or places us; comparative 13:00 Receivers should elicit from feedback givers the kind of feedback they need/want 15:10 Norman Rockwell’s triple self-portrait included at end of book 16:00 How to amplify our own blind spots 17:00 Paradox – think we know ourselves best, yet feedback often reflection of unknown parts 17:45 Unbeknownst to us, body language and facial expressions can belie our true selves 19:15 Increase awareness of our silent messages by actively soliciting help from others 21:20 Use language that elicits the precise type of feedback you’re seeking 24:40 Genuine, truthful feedback can jeopardize relationships 25:10 Book’s teachings can give voice, confidence, and power to strengthen relationships 25:30 Asking for workplace feedback can make you easier to work with 27:15 Feedback can enhance our “growth mindset” (Carol Dweck) 28:45 Unclear feedback (coaching vs. evaluation) – receiver can choose which to hear 29:45 Coaching feedback easier to take in than evaluation 30:45 “Constructive criticism” 31:20 Two kinds of coaching: how to improve you and how to improve a relationship with you 34:00 How to avoid the “Google bias” 38:50 Receiving feedback requires a degree of courage 40:45 Reframing feedback makes it easier to receive 41:30 In business, make the topic of feedback easy to discuss 44:30 Recommendation: True Colors Card Game: What Do Your Friends Really Think of You? BUY Thanks for the Feedback: The Science and Art of Receiving Feedback Well BUY True Colors Card Game Connect with Nonfiction4Life! Facebook Instagram Twitter YouTube Website Special thanks… Music Credit Sound Editing Credit
Get in touch with the guest, Louis Grenier: via email: louis at everyonehatesmarketers.com His work: Content lead at Hotjar Co-producer of The Humans Strike Back by Hotjar Creator of Everyone Hates Marketers (Let's Change That) RESOURCES: Book - Good Strategy, Bad Strategy: The Difference and Why It Matters - https://www.goodreads.com/book/show/11721966-good-strategy-bad-strategy Radical Candor: Be a Kickass Boss Without Losing Your Humanity - https://www.goodreads.com/book/show/29939161-radical-candor Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://www.goodreads.com/book/show/18114120-thanks-for-the-feedback Louis actually doesn't like this one, but I still included it: Strengths Finder 2.0 - https://www.goodreads.com/book/show/56454.Strengths_Finder_2_0 The Daily Stoic: 366 Meditations for Clarity, Effectiveness, and Serenity - https://www.goodreads.com/book/show/29093292-the-daily-stoic The My Unique Ability exercise (check out the last page) - http://simplelifestrategies.com/zoe/UniqueAbility.pdf Akimbo - The Grand Opening - https://art19.com/shows/akimbo/episodes/4b6a2baf-e4a8-49d5-a3f4-2e96e745bf65 And a quote to wrap it up: "Life is a sum of all your choices. So, what are you doing today?" - Louis quoting his fellow Frenchman, Albert Camus.
Joe Ferraro is currently in his 19th year as an educator, teaching English 12, Public Speaking, and Creative Writing. In addition to his work in the classroom, he is the creator and host of the personal growth podcast One Percent Better. His mission is to help people leverage small changes in mindset, language, and behavior in order to get life-changing results. On his quest to learn the secrets of daily improvement, Joe has interviewed some of the most creative minds in the world. Authors like Seth Godin, Daniel Pink, and Debbie Millman. World Champions like 14-time World Series of Poker champion Phil Hellmuth. People as far reaching as former FBI lead hostage negotiator Chris Voss. Joe’s writing has been featured on TopCoach.com and Inside Pitch Magazine. Joe has been a guest on several podcasts, including Teacher Tunnel, Creative NonFiction, TopCoach, and The Baseball Drive. You can follow Joe and his journey at Onepercentbetterproject.com (http://Onepercentbetterproject.com) BOOKS: Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek (https://amzn.to/2Lr2Z0u) Difficult Conversations: How to Discuss What Matters Most by Douglas Stone and Sheila Heen (https://amzn.to/2M4mP2E) Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen (https://amzn.to/2xVBSsq) The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz (https://amzn.to/2sEozHZ) Outliers: The Story of Success by Malcolm Gladwell (https://amzn.to/2xP5Der) Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss (https://amzn.to/2JwvOeB) Linchpin: Are You Indispensable? by Seth Godin (https://amzn.to/2xQdZCD) CONTACT: https://www.onepercentbetterproject.com/ (https://www.onepercentbetterproject.com/) https://www.onepercentbetterproject.com/the-podcast/ (https://www.onepercentbetterproject.com/the-podcast/) ————————————————————————————————– I CO-WROTE A BOOK! This summer I co-authored, with a group of amazing entrepreneurs, a book called THE CHOICE which is available for pre-order now. My chapter is focused on how I fail and overcome it. We are currently building a pre-order list for publishers and every order counts. When you have a moment please click on this link, check out the book trailer, and pre-order a copy or 4. THE CHOICE (https://pszr.co/ZjzBq) Thank you!! BONUS: This podcast is brought to you by Audible. I have used Audible for years, and I love audiobooks. Click on the link to get a 30-day free trial, complete with a credit for a free audiobook download Audible.com (http://www.audibletrial.com/Yuri) QUESTION(S) OF THE DAY: What was your favorite quote or lesson from this episode? Please let me know in the comments.
What is your dignity zone? It’s a place where you feel trusted, respected, and safe. A dignity zone is more than a physical environment. It’s a state of being, an awareness that elevates your self esteem and defines a culture that lets you grow and thrive. Esther Weinberg, today’s podcast guest, has built her entrepreneurial success on the foundation of her dignity zone. It is also the key that unlocks the power and leadership of the media companies she helps to transform and prosper. Esther is bold, passionate, and bright. You will be inspired by her courage and willingness to embrace change and step into the unknown. Learn how and why she left a great job at Disney to create her own company, MindLight Group. Follow her on her exciting journey that took her from the safety and comfort of a career in the United States to her gratifying work in Uganda. Expand your mind with her insight on the power of being vs. doing and owning your personal power. Discover why it’s important to find your own voice. Experience the vicarious thrill of Esther’s climb to the top of Mt. Kilimanjaro. Today’s podcast is for women and men, people in the corporate world and entrepreneurs, business leaders, and anyone passionate about mindset and personal growth. BOOKS IN THIS PODCAST Into Thin Air: A Personal Account of the Mt. Everest Disaster by John Krakauer Triggers: Creating Behavior That Lasts–Becoming the Person You Want to Be by Marshall Goldsmith and Wendy Speake Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life by Susan David Appreciative Inquiry: A Positive Revolution in Change by David L. Cooperrider and Diana Whitney The Power of Appreciative Inquiry by Diana Whitney and Amanda Trosten-Bloom Immunity to Change: How to Overcome it and Unlock the Potential in Yourself and Your Organization by Robert Keegan and Lisa Laskow Lahey Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen The Code of the Extraordinary Mind by Vishen Lakhiani ESTHER’S FAVORITE QUOTE “What we think determines what happens to us, so if we want to change our lives, we need to stretch our minds.” – Wayne Dyer CONTACT ESTHER www.MindLightGroup.com (https://mindlightgroup.com/)
This week we’re talking about feedback. Specifically I’m reviewing the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Sheila Heen and Douglas Stone, professors of negotiation at Harvard Law School and Coauthors of Difficult Conversations.
"Should I stay or should I go?" House cleaner has a confirmed appointment but finds the customer is sleeping. Maid service training doesn't tell you "should I stay or should I go?" Today on Ask a House Cleaner a confused maid asks "should I stay or should I go?" Angela Brown, The House Cleaning Guru gives tips for emergency situations. You've confirmed in advance. She's expecting you to come clean. She knows you have a cancellation policy. And she knows the rules for rescheduling when she's home sick. THIS SHOW WAS SPONSORED BY SAVVY CLEANER - House Cleaner Training and Certification. COMPLETE SHOW NOTES for this episode found at http://askahousecleaner.com/should-i-stay-or-should-i-go/ RESOURCES FROM THIS EPISODE: How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work - http://amzn.to/2iLesPe The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People - http://amzn.to/2wrojwR Make Your Mark: The Creative's Guide to Building a Business with Impact - http://amzn.to/2vNQkwk People Skills - http://amzn.to/2en3zxP Leadership: Management Skills, Social Skills, Communication Skills - All The Skills You'll Need - http://amzn.to/2iLXHU5 How To Analyze People Ultimate Guide: Learn Psychology, Body Language, Perception, Types of Personalities & Universal Rules - http://amzn.to/2etujRb Convince Them in 90 Seconds or Less: How to Connect in Business - http://amzn.to/2wqW2GB Just Listen: Discover the Secret to Getting Through to Absolutely Anyone - http://amzn.to/2xBl4mv Thanks for the Feedback: The Science and Art of Receiving Feedback Well - http://amzn.to/2xBdpV7 The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success - http://amzn.to/2xBCVJU DID YOU KNOW YOU CAN WATCH THIS EPISODE ON YOUTUBE? https://youtu.be/Op3QCHB9PeA GOT A QUESTION for the show? There is a microphone at http://askahousecleaner.com/show click on the blue button and record. HOUSE CLEANING TIPS VAULT (VIP Premium Tips – Free) https://savvycleaner.com/tips FOLLOW SAVVY CLEANER FOR TIPS AND TRAINING ON SOCIAL MEDIA https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean and what chemicals to use on various surfaces. Learn the fastest way to start a cleaning business as well as marketing and advertising tips to grow your cleaning service. Ever wonder how to find top quality house cleaners, housekeepers, and maids? We’ve got you covered from recruiting to employee motivation and retention tactics. Discover strategies to boost your cleaning clientele and how to provide outstanding customer service. And we’ve got time-saving hacks for DIY home cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. DISCLAIMER: During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! SPONSORSHIPS & BRANDS: We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com
GUEST: Elaine Lin Hering http://triadconsultinggroup.com/ https://www.linkedin.com/in/elainelinhering/ lin@diffcon.com Across industries, people say that feedback conversations are their most difficult conversations -- both giving and receiving. ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received. Three kinds of feedback: Positive feedback: appreciation Coaching: guidance for improved effectiveness Evaluation: Tracking against expectations In order to learn and thrive and do good work, we need all three kinds of feedback.Feedback is: solicited and unsolicited Verbal and non-verbal When receiving feedback, people often feel judged. When feedback is non-verbal, it’s especially hard to interpret. Principles of Improvisation: Everything is an offer. We are meaning making machines. Be specific. Yes, And. “Tell me more about that.” Skills for giving feedback is half the equation. Receiving feedback is an equally important set of skills. We reject feedback for three reasons: Truth trigger: You’re wrong. You have incomplete data. Relationship trigger: I don’t like or trust you and your motivations. Identity trigger: That’s not me. That’s not who I want to be. I don’t want to face the possibility that this describes me or my behavior. Build awareness as a feedback giver and receiver of the above triggers. As a giver of feedback, notice and unpack the labels you’re using in giving feedback -- and Be Specific. Specificity can help get around the truth trigger by helping people to be clear that we’re talking about the same thing. As a receiver of feedback… take some time away and assess the feedback away from the stress of the confrontation. Don’t use vague or uncertain terms that require interpretation, and that will inevitably get different interpretations from different people. “Be more man-like.” Describe behavior and describe impact instead. When receiving feedback, observe your first reaction, and then you can choose your response. Human beings think in labels. It’s our job as givers (and even as receivers) to translate those labels into useful information. How can you frame the feedback to be in the self-interest of the feedback receiver. How will it benefit that person to make the change you’re suggesting? As a receiver, if 90% of the feedback someone gives you is off and irrelevant, focus on the 10% that can serve you. Feedback is information exchange and it’s the fuel and driver for getting stuff done. So, ask yourself, how is feedback going on our team? How painful is it? How effective is it?We need a mindset shift: Feedback isn’t the “F” word. It’s an opportunity for improvement and accelerated growth. Neglecting to give feedback insulates people from the reality of their behavior, of the reality of the impact of that behavior. If you aren’t giving me feedback, you’re cheating me out of the opportunity to learn and grow. There is no learning without feedback. If you’re giving people feedback, and it’s not working. 1) Look at how you’re having the conversation. 2) Give meta-feedback. “We’ve had this conversation before. There’s a problem here with your making adjustments based on feedback.” It’s critical to discuss the impact, the results, the consequences of behavior. As feedback givers, we will never be free of bias. We can work to filter it out. And as feedback receivers, our job is to try to filter through that bias as well. Your host on Mighty Good Work is Aaron Schmookler. https://www.linkedin.com/in/schmookler/ And, we’re The Yes Works -- Helping to make work good for people, and make people good for work. www.TheYesWorks.com Resources mentioned in today’s show: Getting to Yes: Negotiating Agreement Without Giving In, by Roger Fisher and William Ury Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone Thanks for the Feedback: The Science and Art of Receiving Feedback Well…, by Douglas Stone and Sheila Heen Manager Tools HR West, A Professional Conference for HR folks in Northern California
Cumulative AdvantageAs customers, we want our purchase decisions to be easy and we actually make most purchases automatically. We are creatures of habit. That's why the subscription model has become so popular in so many industries. We don't need to consciously decide about routine purchases.It's all about gaining the Cumulative Advantage—once you gain a small advantage over the competition, it grows over time as purchasing your product or service becomes a habit to customers.Today's Guest – David AlanA friend's sew-savvy mom and how-to Youtube videos helped born entrepreneur David Alan launch The Proper Knot. In two short years, this hands-on experience of developing a brand new concept from the ground-up has helped David Alan launch into realms creators only hope to touch.David's unyielding approach to changing the perception of the modern gentleman has caught the attention of WWE superstars like Titus O'Neil, whom he currently makes custom suits for at David Alan Clothing. Listen as he walks us through the struggles of developing an idea, perseverance, and how recognizing your target market allows you to make the correct contacts in business early in your career.About DavidDavid graduated from Duquesne University with a degree in marketing and sports marketing. After graduating Alan had a job as a medical device salesman while developing The Proper Knot. His skills extend beyond necktie accessories as he now styles some of WWE's biggest superstars under his company David Alan Clothing. David lives in the Pittsburgh neighborhood of Mt. Washington and can frequently be found working along with other driven entrepreneurs whom he offers growing-pain advice to at his local coffee shop.Connect with David on LinkedIn.The NoBS Marketing Show is brought to you by audible.com. Get a FREE audiobook download and 30-day free trial at www.audibletrial.com/NoBS. Try a book like Thanks for the Feedback: The Science and Art of Receiving Feedback Well by by Douglas Stone and Sheila Heen. You can download it for free today.
Knowing how to give and receive feedback is essential for our personal and professional growth. To remedy the discomfort we have with it, most books and articles focus on how the giver of feedback can take the sting out of its delivery with tactics like the ever-popular "criticism sandwich." But Doug Stone argues in his latest book that when it comes to feedback, we should be focusing on how we can be better receivers of it. Stone is the co-author of the book "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" and today he joins me on the show to discuss why even constructive criticism is so hard to take, as well as brass-tacks advice on how you can be less defensive and more open to the feedback you receive on a daily basis. You’ll want to take notes on this episode. It’s crammed with information that can improve your life immediately.
December Leadership Book Club Members: Tabby Hinderaker, Jennifer Lamkins, Wendy Rettenmeier, Robin Lindbeck This Week: We finish up our discussion with pages 209-310 of Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Shelia Heen. Available in Hardcover, Paperback, Kindle or … Continue reading →
In this special podcast series we have partnered with top well-being experts to help coach five members of our Live Happy team on how to make better choices and build habits that lead more fulfilling lives. Through this series we tackle topics like improving communication with others, managing negative thinking, overcoming chronic insomnia, setting life goals and learning to unplug from work. Michele Gravelle is a consultant with Triad Consulting where she works with the authors of the bestselling books: Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Michele also facilitates executive education programs at the Harvard Negotiation Institute and Duke Corporate Education. In this episode Live Happy magazine Science Editor Paula Felps talks with Michele about the obstacles to effective communication and how to improve your communication with others.
In 'Danke für das Feedback' (engl: Thanks for the Feedback: The Science and Art of Receiving Feedback Well) geht es darum wie man Feedback empfängt. Gutes Feedback soll ja sachlich und präzise sein, sich auf etwas in naher Vergangenheit beziehen und sich auf Handlungen und nicht auf die Person beziehen. Aber leider machen die meisten Menschen das nicht. Das Buch stellt die steile These auf, dass wir die Menschen um uns herum nicht ändern können. Daher gibt es Buch eine Handreichung, wie man mit jeder Art von Feedback umgehen kann. Sei es nützlich, konkret und wertschätzend – oder schwer umzusetzen, ungenaue und als Beleidigung formuliert. Zunächst besprechen wir die vier Teile des Buchs: Wahrheitstrigger, Beziehungstrigger, Identitätstrigger und Feedback in Konversationen. Danach diskutieren wir noch ein paar Beispiele - unter anderem gibt Johannes Weinni Feedback dazu, ob und wo er zu viel redet. Leider ist die Tonspur von Weinni manchmal etwas abgeschnitten. Wir entschuldigen uns und geloben Besserung!
Cate Stillman is the founder of Yoga Healer, an online business that teaches yogis how Ayurveda can enhance their lives. Cate believes that in this age of hyper-stimulation and hyper-connectivity we must not only take care of our bodies, but also our minds. Inspiration: While practicing Ayurveda and teaching yoga in San Francisco in the early 2000s, Cate took her first online yoga course with Sally Kempton, a famous meditation and yoga teacher. Shortly after, she realized that if someone else could run a yoga course online, she could do it too… and even improve certain elements of the business model. In 2007, while pregnant with her baby girl, she taught her first yoga Living Ayurveda course. After receiving some pretty positive responses, she brought her most successful classes to online market; her business grew exponentially. Challenge: The biggest obstacle Cate experienced when starting up her business was trying to do everything on her own. Building a supportive team not only strengthens a business, but it also helps keep a passionate entrepreneur from drowning in the details. Another setback Cate experienced in her business was not having systems in place for crucial tasks. After hiring an online business manager to be the interface between her and the team, she was able to get back on track and free up more time to do what she really loves. Passion: One of Cate's most earnest hopes for humanity is they begin to truly feel their connection to every part of nature. Her tagline “Dandelions are the new kale” expresses this desire for people to recognize the nourishment offered, even in what most people consider weeds. Advice: Whenever you come across a problem or a vision that seems too big, ask yourself: “How easy can it be?“ Learn how to continuously expand yourself and grow as a person. Entrepreneurs Resource: Infusionsoft Lead Pages Use Wacom Tablet with Sketchbook Express for visually enhance your webinars Blogs, Books & Podcasts: Sally Kempton Dandelions are the New Kale shirt The Doodle Revolution: Unlock the Power to Think Differently by Sunni Brown Unmistakable Creative Podcast Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Evolutionaries: Unlocking the Spiritual and Cultural Potential of Science's Greatest Idea by Carter Phipps The Art of Possibility: Transforming Professional and Personal Life by Rosamund Stone Zander and Benjamin Zander The Big Leap: Conquer Your Hidden Fear and Take Life to the Next Level by Gay Hendricks Looking Back: If Cate could go back in time and change anything, she would trust herself, have more fun, and invest more money on hiring coaches and mentors. Interview Links: John on Google+ John's LinkedIn page Click Here to Subscribe in iTunes Follow us via Stitcher Listen in via RSS If you like the show do me a BIG favor and leave a rating and review on iTunes and Share this episode with others by clicking the Social Links on the left. Thanks for listening! Ready to unleash YOUR Purpose? Sign up for our free weekly Unleash! Workshop @ TheBreakthroughAcademy ________________________ [saf] The post Ep #13: Taking Care of Body and Mind with Cate Stillman appeared first on .
Kathryn interviews clinical research scientist Dr. Jeffrey Foote, author of “Beyond Addiction: How Science and Kindness Help People Change”. Addiction impacts 1 in 4 families in the United States. Beyond Addiction will help show family and friends how they can use kindness, positive reinforcement and motivational and behavioral strategies to help their loved ones change. Foote is co-founder and executive director of the Center for Motivation & Change. Kathryn also interviews Harvard University lecturer Sheila Heen, author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well”. We all get feedback - formal and informal, explicit or implicit – in our personal and professional lives every day. In Thanks for the Feedback, Stone and Heen teach readers how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. Heen has appeared on Oprah, Fox News, CNBC's Power Lunch and NPR.
Kathryn interviews clinical research scientist Dr. Jeffrey Foote, author of “Beyond Addiction: How Science and Kindness Help People Change”. Addiction impacts 1 in 4 families in the United States. Beyond Addiction will help show family and friends how they can use kindness, positive reinforcement and motivational and behavioral strategies to help their loved ones change. Foote is co-founder and executive director of the Center for Motivation & Change. Kathryn also interviews Harvard University lecturer Sheila Heen, author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well”. We all get feedback - formal and informal, explicit or implicit – in our personal and professional lives every day. In Thanks for the Feedback, Stone and Heen teach readers how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. Heen has appeared on Oprah, Fox News, CNBC's Power Lunch and NPR.
Someone once referred to advice, as sanctioned nagging. It’s cute, but the fact is that we get advice all the time. Some of it is valuable, much of it useless. But do we miss the value of the good advice by our defensiveness, by our pre programmed fight or flight response and simply our reflexive shutting down in the face of criticism?Performance reviews, student conferences, even the old standby the report card, are all part of our feedback loop. It’s all around us.Those giving the feedback are often told that it’s a skill, that there is an art and science to giving good advice. But is the opposite true? Is there also an art and skill in getting feedback? Can we all make the process a whole lot more worthwhile by understanding how to maximize being on the receiving end? Doug Stone and Sheila Heen think so and they make their case in Thanks for the Feedback: The Science and Art of Receiving Feedback Well. My conversation with Doug Stone & Sheila Heen:
Total Duration 40:07 Download episode 108 "Feedback is a Gift?" Our guest for this episode is Doug Stone. Doug and his co-author Sheila Heen teach negotiation and conflict negotiation at Harvard Law School and they've written a terrific new book entitled Thanks for the Feedback: The Science and Art of Receiving Feedback Well. They were also co-authors of a previous best-seller entitled Difficult Conversations: How to Discuss What Matters Most Learn more about Doug and Sheila and their company by visiting http://triadconsultinggroup.com. I Want to Hear From You! Speaking of feedback, I'd love to hear from you! I'm inviting you to call our podcast listener feedback line and leave a message! Why do you listen to this podcast? What have you found helpful? And how about this question, straight from the Thanks for the Feedback book: "What do you hear me doing, or failing to do, that is getting in my own way of producing a podcast that best helps you?" There are two ways to leave me a message: First, you can call our Podcast Listener Feedback Line at (847) 550-3747. Or you can call me on Skype and leave a message. My Skype ID is andy.kaufman.i-lead. Make sure to leave your name and where you're calling from. So give me a call and leave your feedback! I can't wait to hear it! Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Have a great week! NETHERLAND by Podington Bear is licensed under a Attribution-NonCommercial 3.0 International License. OPERATIVES by Podington Bear is licensed under a Attribution-NonCommercial 3.0 International License. WALLPAPER by Kevin MacLeod (Incompetech.com) is licensed under creative Commons by Attribution 3.0.
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