Podcast appearances and mentions of Sheila Heen

Donna Hicks: Leading with Dignity Donna Hicks is an Associate at the Weatherhead Center for International Affairs at Harvard University and the former Deputy Director of the Program on International Conflict Analysis and Resolution (PICAR). She has facilitated dialogues in numerous unofficial diplomatic efforts and was a consultant to the BBC in Northern Ireland, where she co-facilitated a television series, Facing the Truth, with Archbishop Desmond Tutu. She is the author of Dignity: It's Essential Role in Resolving Conflict and Leading with Dignity: How to Create a Culture That Brings Out the Best in People*. Everyone wants to be treated in a way that shows they matter. We may differ in status, but we are all equal in dignity. In this episode, Donna and I explore how appreciating dignity can help us bring out the best in people. Key Points Everyone wants to be treated in a way that shows they matter. Dignity is different than respect. Everyone has dignity, but not everyone deserves respect. A major misconception of dignity is that we receive our worth from external sources. We're at our best when connected to our own dignity, connected to the dignity of others, and connected the dignity of something bigger. Start with vulnerability and empathy. These open the doors to connecting with your own dignity and the dignity of others. We may differ in status, but we are all equal in dignity. Resources Mentioned Dignity: It's Essential Role in Resolving Conflict* by Donna Hicks Leading with Dignity: How to Create a Culture That Brings Out the Best in People* by Donna Hicks Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Use Power for Good and Not Evil, with Dacher Keltner (episode 254) Help People Show Up as Themselves, with Frederic Laloux (episode 580) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Alison Wood Brooks: Talk Alison Wood Brooks is the O'Brien Associate Professor of Business Administration and Hellman Faculty Fellow at the Harvard Business School, where she created and teaches a course called TALK. As a behavioral scientist, she is a leading expert on the science of conversation and her research was referenced in two of the top ten most-viewed TED talks and depicted in Pixar's Inside Out 2. She is the author of Talk: The Science of Conversation and the Art of Being Ourselves*. Conversations are the venues where leaders do so much of their work. We all know someone who always can keep a conversation interesting and relevant. In this episode, Alison and I discuss how a key tactic can help you towards more meaningful conversations. Key Points Healthy relationships are critical for success, and relationships are about talking. Good conversation is both instinct and deliberate effort. Preparing topics in advance improves conversation immensely. Topics for conversation can be sourced from almost anywhere and help even if we don't use those topics. Good topic management is more important than the right topic. The best conversationalists know when to shift. Small talk in an essential exploration ground for getting to bigger, more meaningful conversation. Resources Mentioned Talk: The Science of Conversation and the Art of Being Ourselves* by Alison Wood Brooks Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way Into Difficult Conversations, with Kwame Christian (episode 497) How to Help Difficult Conversations Go Better, with Sheila Heen (episode 655) How to Connect with People Better, with Charles Duhigg (episode 670) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Request A Customized Workshop For Your Company In this enlightening episode of "Negotiate Anything," host Kwame Christian welcomes Harvard Law School professor Sheila Heen. They delve into her latest edition of the bestseller "Difficult Conversations" and discuss the evolution of negotiation over the past few decades. Sheila shares remarkable insights on shifting from blame to contribution in difficult discussions and offers a deep dive into understanding power dynamics. They make complex concepts accessible and provide practical strategies for more effective communication. Covered in this Episode: The transformation of negotiation techniques since the 1990s to today Strategies for shifting from blame to contribution in difficult conversations Understanding and leveraging power dynamics in negotiations Connect with Sheila Heen: Follow Sheila on LinkedIn Buy the Book: Difficult Conversations: How to Discuss What Matters Most   triadconsultinggroup.com  Help Yourself Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

Request A Customized Workshop For Your Company In this enlightening episode of "Negotiate Anything," host Kwame Christian welcomes Harvard Law School professor Sheila Heen. They delve into her latest edition of the bestseller "Difficult Conversations" and discuss the evolution of negotiation over the past few decades. Sheila shares remarkable insights on shifting from blame to contribution in difficult discussions and offers a deep dive into understanding power dynamics. They make complex concepts accessible and provide practical strategies for more effective communication. Covered in this Episode: The transformation of negotiation techniques since the 1990s to today Strategies for shifting from blame to contribution in difficult conversations Understanding and leveraging power dynamics in negotiations Connect with Sheila Heen: Follow Sheila on LinkedIn Buy the Book: Difficult Conversations: How to Discuss What Matters Most   triadconsultinggroup.com  Help Yourself Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn The Ultimate Negotiation Guide Click here to buy your copy of How To Have Difficult Conversations About Race! Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!

What's worth more than a good paycheck? It's a strong, positive work culture! But what does it take to create one, and how do you know when you have it? To demystify what team members truly want in their work environment, Kirk Behrendt brings back Miranda Beeson, ACT's director of education, with a framework for understanding and creating a great team culture. Paying people more won't solve your problems! To learn how to give your team the best emotional paycheck, listen to Episode 835 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT's Instagram: https://www.instagram.com/actdentalRegister for ACT's To The Top Study Club (January 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-17-2025-ttt-study-club-tickets-1012930712027Register for ACT's To The Top Study Club (January 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-24-2025-ttt-study-club-tickets-1012960511157Register for ACT's BPA: https://www.actdental.com/bpaSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 835: https://www.youtube.com/@actdental/videosDownload ACT's Right People Scorecard resource: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Instructions%20for%20Right%20People%20Scorecard.pdfRead Radical Candor by Kim Scott: https://www.radicalcandor.com/the-bookRead Thanks for the Feedback by Douglas Stone and Sheila Heen:

Join the dialogue - text your questions, insights, and feedback to The Dignity Lab podcast.This episode of the Dignity Lab focuses on how to receive feedback with dignity, exploring the physiological and emotional responses that occur when receiving critiques. Jennifer discusses the importance of understanding these reactions, especially for those who have experienced trauma, and offers practical strategies for responding to feedback in a constructive manner. The conversation emphasizes the need for a culture of open feedback in both personal and professional relationships, encouraging listeners to seek input regularly and maintain their dignity throughout the process.TakeawaysReceiving feedback can trigger strong physiological responses.Understanding our emotional reactions is key to processing feedback.Deep breaths can calm our nervous system during feedback.All feedback is information about ourselves and others.Feedback should be viewed as a gift, not a threat.Practicing responses to feedback can help prepare us for real situations.It's okay to take time to process feedback before responding.Setting boundaries is important when dignity is violated.Creating a culture of feedback can improve relationships.Regularly seeking feedback fosters personal and professional growth.ResourcesThanks for the Feedback, The Science and Art of Receiving Feedback Well, by Sheila Heen and Douglas StoneLeader as Healer, A New Paradigm for 21st-Century Leadership, by Nicholas JanniExploring what it means to live and lead with dignity at work, in our families, in our communities, and in the world. What is dignity? How can we honor the dignity of others? And how can we repair and reclaim our dignity after harm? Tune in to hear stories about violations of dignity and ways in which we heal, forgive, and make choices about how we show up in a chaotic and fractured world. Hosted by physician and coach Jennifer Griggs.For more information on the podcast, please visit www.thedignitylab.com.For more information on podcast host Dr. Jennifer Griggs, please visit https://jennifergriggs.com/.For additional free resources, including the periodic table of dignity elements, please visit https://jennifergriggs.com/resources/.The Dignity Lab is an affiliate of Bookshop.org and will receive 10% of the purchase price when you click through and make a purchase. This supports our production and hosting costs. Bookshop.org doesn't earn money off bookstore sales, all profits go to independent bookstores. We encourage our listeners to purchase books through Bookshop.org for this reason.

Chapter 1:Summary of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila Heen is a guide that focuses on how to effectively receive feedback in various contexts—whether it be in the workplace, personal relationships, or other areas of life. The authors, both affiliated with the Harvard Negotiation Project, explore the complexities of feedback and its role in personal and professional growth. Key Themes:1. Types of Feedback: The book categorizes feedback into three types: appreciation, coaching, and evaluation. Each type serves a different purpose, and understanding these distinctions can help individuals process feedback more effectively.2. The Challenge of Receiving Feedback: The authors discuss the emotional barriers that often prevent people from receiving feedback well, such as defensiveness, fear, and pride. They emphasize the importance of self-awareness in overcoming these barriers.3. The Feedback Loop: Stone and Heen highlight that receiving feedback is a two-way street. They encourage readers to think critically about how they seek and ask for feedback, as well as how they respond to it.4. Practical Strategies: The book provides practical advice on how to solicit feedback, manage one's emotional responses, and use feedback constructively. Techniques include asking clarifying questions, reframing feedback to gain perspective, and separating the content from the delivery.5. Cultivating a Feedback Culture: The authors stress the importance of creating environments—whether in organizations or personal relationships—where feedback is welcomed, valued, and encouraged.6. Mindset: A significant theme in the book is the idea of adopting a growth mindset, where individuals view feedback as an opportunity for growth rather than a personal affront. Conclusion:"Thanks for the Feedback" serves as a comprehensive resource for anyone looking to improve their ability to receive and utilize feedback effectively. The insights and strategies presented aim to help individuals embrace feedback as a tool for learning and personal development, ultimately fostering better communication and relationships. The book is both practical and filled with psychological insights, making it applicable in diverse life situations.Chapter 2:The Theme of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well," co-authored by Douglas Stone and Sheila Heen, explores the often uncomfortable but vital topic of receiving feedback in various contexts—personal, professional, and life in general. Here's a summary of key plot points, character development, and thematic ideas. Key Points1. The Feedback Process: The authors emphasize the element of receiving feedback, arguing that it is as crucial, if not more so, than giving feedback. They differentiate between the various types of feedback (evaluative, coaching, and appreciation) and how each serves a different purpose.2. The Nature of Feedback: The book discusses the complexities and challenges involved in receiving feedback, including emotional responses and biases that can color one's reaction. Stone and Heen delve into the reasons people might resist or struggle with feedback.3. Framework for Receiving Feedback: The authors outline a framework for effectively receiving feedback, which includes understanding one's triggers, separating the feedback from the person giving it, and knowing what to do with feedback after receiving it.4. Personal Stories and Examples: The use of anecdotes and relatable scenarios illustrates the principles laid out in the book. These stories often showcase different responses to feedback, demonstrating the varied ways people can react. Character DevelopmentWhile "Thanks for the...

Il feedback è un evergreen che mette a nudo la nostra ambivalenza: lo cerchiamo, lo decantiamo, lo consideriamo importante, ma troppo spesso ci difendiamo, lo filtriamo o lo respingiamo.Ma quali sono le principali "trappole" in cui cadiamo quando riceviamo un feedback?Nell'episodio di questa settimana, tii accompagno nello scoprire le trappole del feedback partendo dagli spunti di Sheila Heen nel suo TEDx e nel libro “Thanks for the Feedback”.1️⃣ Trappola della verità: non crediamo a ciò che ci viene detto, ritenendolo falso. In realtà, ogni feedback è un'opportunità per esplorare prospettive diverse e scoprire come siamo percepiti dagli altri.2️⃣ Trappola della relazione: il messaggero conta. Spesso giudichiamo il feedback in base a chi lo dà, ignorando il valore del contenuto. Ma anche un messaggero che non stimiamo può offrirci spunti preziosi.3️⃣ Trappola dell'identità: accettiamo il feedback ma pensiamo di non poter cambiare. Per superare questa barriera serve coltivare il senso di possibilità, lavorare sul nostro self-empowerment e abbracciare l'imperfezione dei primi passi.Cosa ne pensi? Qual è la tua trappola più frequente quando ricevi un feedback?Ascolta l'episodio e facci sapere!

Charles Feltman: The Thin Book of Trust Charles Feltman is the founder of Insight Coaching. He has over 25 years of professional experience coaching, facilitating, consulting to, and training people who lead others. He is the author of The Thin Book of Trust: An Essential Primer for Building Trust at Work*. It's a reality of life that we need to interact with some people we'd rather not. And it's absolutely a reality of leadership, that sometimes we need to have a conversation with someone we don't quite trust. In this episode, Charles and I explore how to prepare so it goes better for both parties. Key Points The four assessment domains of trust include care, sincerity, reliability, and competence. Seven steps to prepare for a conversation: Identify the assessment(s) you are concerned with. Define the standard you are using. Identify the specific actions or behaviors that have led to your assessment of distrust. Consider what you are doing that may be contributing to the situation. Determine what you need from them in order for them to regain your trust. Decide if you are willing to talk to the person about it. Ask the other person if they would be willing to have a conversation with you. Resources Mentioned The Thin Book of Trust: An Essential Primer for Building Trust at Work* by Charles Feltman Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Handle Pushback From Difficult Askers, with Vanessa Patrick (episode 637) How to Help Difficult Conversations Go Better, with Sheila Heen (episode 655) How to Change People's Minds, with Michael McQueen (episode 676) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

In this week's Resilient Surgeon episode, Sheila Heen, a lecturer on negotiation at Harvard Law School and co-author of Thanks for the Feedback and Difficult Conversations, talks about giving and receiving feedback and how we can be better at both. Specifically, Heen explains how to be less dismissive in the way we receive feedback and become genuinely grateful and appreciative of feedback from others. She also talks about creating a productive feedback culture in the workplace.  

Astro themes of October! (00:01:33) October 1st - 2nd: Correction.  The Sun Mercury cazimi and the Libra eclipse - Something is wrong. (00:02:42) October 3rd - 7th: Analysis.  Mercury square Mars creating challenge in decision making. (00:04:07) October 8th - 13th: Intuition Mercury in Libra trine Jupiter in Gemini - Manifesting time! (00:07:11) October 14th - 19th: The beginning of transformation Venus opposite Uranus - What or who is draining your wealth and energetic resources? (00:12:34) October 20th - 24th: Refinement Mercury trine Saturn rx - Get clear headed on things. (00:15:30) October 25th - 31st: Picking your battles Mars sextile Uranus - A boost of freedom Books!!! (00:18:19) Aries Book Picks: Purpose, destiny and evolution of networks. The Crossroads of Should and Must: Find and Follow Your Passion by Elle Luna. The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell. (00:19:05) Taurus Book Picks: Being unapologetically the self and evolution of your professional goals. Braving the Wilderness: The Quest for True Belonging and the Courage to Stand Alone by Brené Brown The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries (00:19:50) Gemini Book Picks: Making your own luck and intense spiritual growth The Luck Factor: The Four Essential Principles by Richard Wiseman The Untethered Soul: The Journey Beyond Yourself by Michael A. Singer (00:20:20) Cancer Book Picks: Innovative visions and or Financial transformation Creative Confidence: Unleashing the Creative Potential Within Us All by Tom Kelley and David Kelley You Are a Badass at Making Money by Jen Sincero (00:21:07) Leo Book Picks: Rebirth in alliances and the evolution of connections with others. Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. by Brené Brown The Power of Connection: How Relationships Help Us Heal by Dr. David F. Drake (00:21:51) Virgo Book Picks: Deep focus on wellness and health regeneration. How Not to Die: Discover the Foods Scientifically Proven to Prevent and Reverse Disease by Dr. Michael Greger Lifeforce: How New Breakthroughs in Precision Medicine Can Transform the Quality of Your Life & Those You Love by Tony Robbins (00:22:53) Libra Book Picks: Taking a risk in making changes Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead by Brené Brown The Art of Risk: The New Science of Courage, Caution, and Chance by Kayt Sukel (00:23:44) Scorpio Book Picks: Power struggles in work and/or family and rebirth of emotional foundations Family Ties That Bind: A Self-help Guide to Change Through Family of Origin Therapy by Dr. Ronald W. Richardson It Didn't Start with You: How Inherited Family Trauma Shapes Who We Are by Mark Wolynn (00:24:20) Sagittarius Book Picks: Time is money and the evolution of managing your mindset Deep Work: Rules for Focused Success in a Distracted World by Cal Newport The Psychology of Money: Timeless Lessons on Wealth, Greed, and Happiness by Morgan Housel (00:25:05) Capricorn Book Picks: Control of wealth and developing motivated negotiations in partnerships  The Automatic Millionaire: A Powerful One-Step Plan to Live and Finish Rich by David Bachwhere Bach Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen (00:25:58) Aquarius Book Picks: Rebirth of identity and unconventional self-reinvention The Art of Possibility: Transforming Professional and Personal Life by Rosamund Stone Zander and Benjamin Zander Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear (00:26:41) Pisces Book Picks: Letting go of the past and empowerment through surrender The Gifts of Imperfection: Let Go of Who You Think You're Supposed to Be and Embrace Who You Are by Brené Brown. The Subtle Art of Not Giving a Fck: A Counterintuitive Approach to Living a Good Life* by Mark Manson

Author of "Difficult Conversations" and "Thanks for the Feedback", Founder of Triad Consulting Group Professor of Practice at Harvard Law School, Sheila Heen joins Max and Colleen on the Mindful Negotiating show.

In this compelling episode of "Negotiate Anything," host Kwame Christian dives deep into the art and science of negotiation with renowned experts William Ury, Christopher "Chris" Voss, Ed Brodow, Greg Williams, and Sheila Heen. The discussion spans a variety of topics including the power of tactical empathy, the nuances of body language, and the importance of joint contribution in resolving conflicts. Ury shares an insightful story about negotiating with Venezuelan President Hugo Chavez, showcasing the effectiveness of remaining calm and patient. Listeners will also get a behind-the-scenes look at the updated third edition of "Difficult Conversations" and learn how to leverage emotional intelligence and creativity in their negotiation strategies. What Will Be Covered: - The use of tactical empathy and mirroring to enhance communication and build deeper connections. - Real-world negotiation stories, including William Ury's experience with Venezuelan President Hugo Chavez. - Insights into the updated third edition of "Difficult Conversations" by Sheila Heen and the importance of addressing power dynamics in difficult conversations. What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

In this compelling episode of "Negotiate Anything," host Kwame Christian dives deep into the art and science of negotiation with renowned experts William Ury, Christopher "Chris" Voss, Ed Brodow, Greg Williams, and Sheila Heen. The discussion spans a variety of topics including the power of tactical empathy, the nuances of body language, and the importance of joint contribution in resolving conflicts. Ury shares an insightful story about negotiating with Venezuelan President Hugo Chavez, showcasing the effectiveness of remaining calm and patient. Listeners will also get a behind-the-scenes look at the updated third edition of "Difficult Conversations" and learn how to leverage emotional intelligence and creativity in their negotiation strategies. What Will Be Covered: - The use of tactical empathy and mirroring to enhance communication and build deeper connections. - Real-world negotiation stories, including William Ury's experience with Venezuelan President Hugo Chavez. - Insights into the updated third edition of "Difficult Conversations" by Sheila Heen and the importance of addressing power dynamics in difficult conversations. What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource.

How good are you at receiving feedback?   Feedback is a crucial part of growth, but it can be really hard to hear! Our defenses go up and we feel like we're being criticized and attacked. So what can we do to be more open to feedback and able to take it on board without going into a failure spiral?   Julie Campbell is here to show us the way. In this episode of the Leading Lady podcast, Julie talks about why feedback matters, how to change your reaction to feedback, and how to give and receive good feedback.    Julie is the president and CEO of Severn Leadership Group, a company committed to making the world better through virtuous leadership.    Topics covered in this episode include: Ways to practice giving and receiving feedback The three Ps that are harming your chances at growth  How to take feedback even when you don't like how it was delivered    You are a lifelong learner and feedback will help you grow throughout your life. Tune in to change the way you receive feedback forever!    Show notes available at www.leadinglady-coaching.com/podcast   Resources Mentioned:  Learn More About the Severn Leadership Group: https://www.severnleadership.org/  Read The Virtue Proposition by SLG Founder Sig Berg: https://a.co/d/0hztO6bM  Read Bobby Powers' Article: The Complete Guide on How to Receive Feedback: https://www.linkedin.com/pulse/complete-guide-how-receive-feedback-bobby-powers/  Read Thanks for the Feedback by Douglas Stone and Sheila Heen: https://a.co/d/02WWYKuZ    Have you joined the Leading Ladies Facebook Group yet?! I would love to see you in there! Head to https://www.facebook.com/groups/LeadingLadiesAAL to join! Let's connect on Facebook: https://www.facebook.com/aalcoaching Let's connect on Instagram: https://www.instagram.com/leading.lady.coach/

We have all received constructive or poor feedback. We can't control that first score we are given, but we can control how well we respond with a second score.Resource: -Thanks for the Feedback: The Art and Science of Responding to Feedback Well by Sheila Heen and Douglas Stone- Adam Grant, Author and Organizational Psychologist Connect with us! Follow our podcast Instagram account and tag us! @positiveonpurposepodcast

Are you ready to elevate your life and career through the power of negotiation? Join Negotiate Anything Premium on June 4th! More than just bonus content and ad-free listening, Negotiate Anything Premium is a comprehensive resource for mastering negotiation through exclusive advice and community support designed to enhance your personal and professional growth. You deserve to negotiate more of the best things in life. Join the Prelaunch Waitlist at www.negotiateanything.com! Sign up now to stay informed and ensure priority access when subscriptions open. Visit www.negotiateanything.com and be prepared to elevate every conversation! Connect with Sheila Heen: Follow Sheila on LinkedIn: https://www.linkedin.com/in/sheila-heen-b8a59a6/ Buy the Book: Difficult Conversations: How to Discuss What Matters Most   triadconsultinggroup.com  Help Yourself

If you struggle with feedback, you're not alone. In this episode Patty shares some strategies from the book, Thanks for the Feedback by Sheila Heen and Douglas Stone. She also shares what she purchased this week (spoiler alert: all were wants- not needs!).The ADHD-Friendly Planner On-Demand Course PLUS Planner is available in the ADHD-Friendly shop for only $79.95: https://www.adhdfriendly.com/adhd-friendly-shop/Thank you for checking out this episode of the ADHD Friendly podcast with Patty Blinderman!!New episodes are posted every Wednesday! Subscribe to the channel here:https://www.youtube.com/@adhdfriendlyCheck out/Join the ADHD-Friendly membership here:https://www.adhdfriendly.com/adhd-friendly-all-access-membership-includes/Please subscribe to my YouTube channel, ADHD Friendly Podcast, or wherever you listen to podcasts. For more information on the ADHD-Friendly services offered by Patty, please visit her website: ADHDFriendly.com

Are you ready to elevate your life and career through the power of negotiation? Join Negotiate Anything Premium on June 4th! More than just bonus content and ad-free listening, Negotiate Anything Premium is a comprehensive resource for mastering negotiation through exclusive advice and community support designed to enhance your personal and professional growth. You deserve to negotiate more of the best things in life. Join the Prelaunch Waitlist at www.negotiateanything.com! Sign up now to stay informed and ensure priority access when subscriptions open. Visit www.negotiateanything.com and be prepared to elevate every conversation! Connect with Sheila Heen: Follow Sheila on LinkedIn: https://www.linkedin.com/in/sheila-heen-b8a59a6/ Buy the Book: Difficult Conversations: How to Discuss What Matters Most   triadconsultinggroup.com  Help Yourself

Elaine Lin Hering discusses with Ivan six things which should be better known. Elaine Lin Hering has been a lecturer at Harvard Law School and a Managing Partner at Triad Consulting Group. She has worked with a wide range of clients in Fortune 500 companies, including American Express, Capital One, Google, Merck, Nike, Shell and Pixar, as well as with government and non-profit organisations. Elaine "has all the ingredients to become the next Brené Brown” - Douglas Stone and Sheila Heen, co-authors of NYT Bestseller, Difficult Conversations. Elaine's new book is Unlearning Silence: How to Speak Your Mind, Unleash Talent and Lead with Courage, available at https://www.waterstones.com/book/unlearning-silence/elaine-lin-hering/9781529900170. The real costs of AI https://www.scientificamerican.com/article/ais-climate-impact-goes-beyond-its-emissions/ Babble hypothesis of leadership https://www.weforum.org/agenda/2021/08/leaders-talk-more-babble-hypothesis/ No-knead pizza dough https://www.seriouseats.com/jim-laheys-no-knead-pizza-dough-recipe Social change ecosystems https://buildingmovement.org/wp-content/uploads/2022/04/Ecosystem-Guide-April-2022.pdf Use of low power language is strategic https://www.yourpowerunleashed.org/blog/2023/5/21/womens-use-of-low-power-language-at-work-is-not-diminishing-but-very-strategic Forest-bathing is healthy https://time.com/5259602/japanese-forest-bathing/ This podcast is powered by ZenCast.fm

I read this book and immediately got so excited that I recorded a podcast episode. It is so good. Learning about the different kinds of feedback might just revolutionize how you give feedback. Learning to receive feedback better is a skill that we can all improve - this book tells you why that is so important and how to do it without losing your mind. --- Support this podcast: https://podcasters.spotify.com/pod/show/booksapplied/support

In this episode, William Green chats with Bryan Lawrence, a highly successful hedge fund manager who runs an investment firm called Oakcliff Capital. Bryan almost never gives interviews, so this is a rare opportunity to hear him speak in depth about the advantages of a concentrated value strategy, how he finds new investments, what 6 questions he asks when analyzing any stock, what he's learned from Buffett & Munger, & how to build a happy life. IN THIS EPISODE YOU'LL LEARN: 00:00 - Intro 05:42 - What Bryan Lawrence learned from his hugely successful father. 16:30 - What Charlie Munger taught Bryan.  33:07 - How Shelby Cullom Davis turned $200,000 into $800 million. 39:14 - How Bryan has consciously built an investing edge. 43:25 - What he learned from meeting Warren Buffett. 47:15 - Why Bryan looks for three specific characteristics in any business. 59:18 - How to beat the market by making infrequent bets.  1:08:19 - Why he's obsessed with identifying where he's wrong. 1:10:17 - How he searches for new investment ideas. 1:14:32 - How he structures his day. 1:44:20 - How to think rationally about fossil fuels & climate change. 1:49:1 - How to build a happy life & great relationships. Disclaimer: Slight discrepancies in the timestamps may occur due to podcast platform differences. BOOKS AND RESOURCES Bryan Lawrence's investment firm, Oakcliff Capital. Check out Poor Charlie's Almanack. Dean Ornish & Anne Ornish's book Undo It. Robert Cialdini's book Influence. Alain de Boton's book The Consolations of Philosophy. Douglas Stone, Bruce Patton, & Sheila Heen's book Difficult Conversations. John Rothchild's book The Davis Dynasty. Vaclav Smil's book How the World Really Works. David Mackay's book Sustainable Energy Without the Hot Air. Gillian Zoe Segal's book Getting There. William Green's podcast interview with Chris Davis | YouTube Video William Green's book, “Richer, Wiser, Happier” – read the reviews of this book. Follow William Green on X. Check out all the books mentioned and discussed in our podcast episodes here. Enjoy ad-free episodes when you subscribe to our Premium Feed. NEW TO THE SHOW? Follow our official social media accounts: X (Twitter) | LinkedIn | | Instagram | Facebook | TikTok. Browse through all our episodes (complete with transcripts) here. Try our tool for picking stock winners and managing our portfolios: TIP Finance Tool. Enjoy exclusive perks from our favorite Apps and Services. Stay up-to-date on financial markets and investing strategies through our daily newsletter, We Study Markets. Learn how to better start, manage, and grow your business with the best business podcasts.  SPONSORS Support our free podcast by supporting our sponsors: River Toyota Meyka AT&T Vacasa Fidelity Monarch Money Yahoo! Finance Long Angle Public USPS American Express Shopify HELP US OUT! Help us reach new listeners by leaving us a rating and review on Apple Podcasts! It takes less than 30 seconds, and really helps our show grow, which allows us to bring on even better guests for you all! Thank you – we really appreciate it! Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://theinvestorspodcastnetwork.supportingcast.fm

In an eyebrow-raising move that has left many questioning their grasp on reality, the HR department has decided to enroll in an executive coaching program to fine-tune their already polished people skills. Yes, you read that right - the folks who are supposed to be experts in human interaction are now seeking outside help to perfect it. Cue the collective eye rolls and stifled laughter from the rest of the company. "Because nothing screams 'competent' like needing a coach to teach you how to talk to people," remarked one employee, barely able to contain their sarcasm. As the coaching sessions kick off, bets are being placed on whether HR will emerge with newfound empathy or just a knack for regurgitating management jargon with a straight face. Ah, the joys of corporate absurdity - where even the professionals need a professional to remind them how to be, well, human.HRDLY Guest: Workplace coach and consultant Alicia Santamaria is passionate about the strengths-based approach to people and team development. After years of not feeling like she was either “gifted or talented”, she discovered Gallup's CliftonStrengths assessment and shifted her energy from trying to fix herself to instead developing her talents into high-performing strengths. A proud solopreneur, Alicia is in her 13th year of facilitating people, teams, and organizations forward through her company, Adelante Coaching + Consulting. Discover Your Strengths: Gallup CliftonStrengths DiSC Assessment: Wiley Everything DiSC Neuroleadership Institute: SCARF Model LeaderFactor: The 4 Stages of Psychological SafetyThanks for the Feedback: The Art and Science of Receiving Feedback WellThe Psychology of Happiness and Feedback, Sheila Heen on Big ThinkHosted by Emily McMahon: an HR Executive who happens to be a raging introvert, is skeptical about people, and deeply loves the work of HR.Follow Emily: https://www.linkedin.com/in/ememcm/Follow HR Doesn't Like You: https://www.linkedin.com/company/hrdoesntlikeyou/

In this podcast episode, host Jim Schleckser speaks with guest, Sheila Heen, who is an expert in difficult conversations and feedback. Heen co-founded the Triad Consulting Group and has extensive experience in negotiation, including at Harvard Law School. She discusses her journey into this field and the importance of understanding emotions in communication. Heen emphasizes the need to go beyond surface conversations and delve into the underlying thoughts and feelings in difficult interactions. She introduces three internal conversations: the "what happened" conversation, focused on narratives about past, present, and future events; the emotional conversation, addressing how individuals deal with their feelings; and the identity conversation, concerning what the situation reflects about one's self-image. The discussion highlights the importance of shifting from blaming individuals to understanding contributions to problems within a system. Heen suggests focusing on learning from mistakes rather than assigning blame, fostering a culture where feedback is seen as an opportunity for growth. The episode underscores the significance of systems thinking in addressing organizational issues and promoting effective communication and accountability among team members.

AppSec specialist Megan Jacquot joins Chris and Robert for a compelling conversation about community, career paths, and productive red team exercises. Megan shares her unique cybersecurity origin story, tracing her interest in the field from childhood influences through her tenure as an educator and her formal return to academia to pivot into a tech-focused career. She delves into her roles in threat intelligence and application security, emphasizing her passion for technical work, penetration testing, and bug bounty programs. Additionally, Megan highlights the importance of mentorship, her involvement with the Women in Cybersecurity (WeCyS) community, and her dedication to fostering the next generation of cybersecurity professionals. The discussion covers assumed breach and red team engagements in cybersecurity, the significance of empathy in bug bounty interactions, tips for Call for Papers (CFP) submissions, and the value of community engagement within organizations like OWASP and DEF CON. Megan concludes with insights on the importance of difficult conversations and giving back to the cybersecurity community.LinksDifficult Conversations (How to Discuss What Matters Most) by Douglas Stone, Bruce Patton, Sheila Heen -- https://www.stoneandheen.com/difficult-conversationsBeing Henry: The Fonz...and Beyond by Henry Winkler -- https://celadonbooks.com/book/being-henry-fonz-and-beyond-henry-winkler/FOLLOW OUR SOCIAL MEDIA: ➜Twitter: @AppSecPodcast➜LinkedIn: The Application Security Podcast➜YouTube: https://www.youtube.com/@ApplicationSecurityPodcast Thanks for Listening! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

706: Leading Beyond the Chair: 4 Key Pillars for Dental Team Success – Miranda BeesonIf you're not good with people, you won't have a great business — or a great life! Your first step is to master the four domains of emotional intelligence, and Kirk Behrendt brings back Miranda Beeson, one of ACT's amazing coaches, to teach you how. Get good at people, not just dentistry! To become an emotionally intelligent leader for yourself, your team, and your family, listen to Episode 706 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT's Instagram: https://www.instagram.com/actdentalSend Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Read Hidden Potential by Adam Grant: https://www.penguinrandomhouse.com/books/719611/hidden-potential-by-adam-grantTake the DiSC assessment: https://www.thediscpersonalitytest.comTake the Kolbe A Index: https://www.kolbe.comTake the Working Genius assessment: https://www.workinggenius.com/about/assessmentTake the Myers-Briggs assessment: https://www.themyersbriggs.com/en-USRead Thanks for the Feedback by Douglas Stone & Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heenRead The Outward Mindset by The Arbinger Institute: https://www.penguinrandomhouse.com/books/575042/the-outward-mindset-by-the-arbinger-instituteMain...

Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well. As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together. In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss: The underlying structure and challenge of every difficult conversation The different types of feedback leaders can give — and what actually works How to raise tough issues and have productive conversations ---- Show Notes: 07:34 – The single most valuable skill you can have 14:57 – Defining difficult conversations 17:58 – How to navigate a tough talk 20:57 – Not everything is either/or 23:22 – Starting difficult conversations with a third story 29:35 – The 3 types of feedback 34:24 – Navigating sensitivity 38:44 – Front seat leader, back seat feedback 42:10 – What being a game changer means to Sheila Heen ---- Links & Resources Triad Consulting Group Harvard Law School Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen Occidental College The Harvard Negotiation Project Bruce Patton Mindset: The New Psychology of Success by Carol Dweck Getting It Done by Roger Fisher. John Richardson, and Alan Sharp Tesla The Game Changing Attorney by Michael Mogill ---- Listening to this episode but want to watch it? Check it out on Spotify.  Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: #162 Kim Scott – Radical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity #166 John Maxwell #217 AMMA  – The Key to Clarity in Business

The ways supercommunicators operate and how to emulate their techniques.Across more than 130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Supercommunicator is a term used by Pulitzer Prize winning journalist and author Charles Duhigg in his latest book, Supercommunicators: How to Unlock the Secret Language of Connection. In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.Episode Reference Links:Charles Duhigg: WebsiteCharles Duhigg: BooksDuhigg's New Yorker articleThalia Wheatley's research study: The Repurposed Social Brain Nicholas Epley's research paper: Overly Shallow?: Miscalibrated Expectations Create a Barrier to Deeper ConversationAlison Wood Brooks' research paper: The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in ConversationMichael Yeomans' research paper: It Helps to Ask: The Cumulative Benefits of Asking Follow-Up QuestionsSheila Heen's research project: Harvard Negotiation ProjectEp.92 - No Regrets: How to Take Risks: YouTube / Website Ep.82 - It's Not About You: Why Effective Communicators Put Others First: YouTube / Website Ep.103 - Simple is a Superpower: How to Communicate Any Idea to an Audience: YouTube / WebsiteConnect:Email Questions & Feedback >>> thinkfast@stanford.eduEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page, Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & TwitterChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Charles Duhigg and his new book Super Communicators.(00:01:26) Transition from Habits to CommunicationDuhigg shares how personal experiences and a desire to understand human interactions motivated him to explore communication.(00:02:51) The Neuroscience of Connection The neuroscience behind successful communication and the role of neural entrainment in establishing connection and understanding.(00:04:21) Storytelling as a Powerful Communication ToolThe importance of storytelling in communication and how stories foster empathy and engagement.(00:06:16) Identifying and Aligning Conversation Types Three types of conversations (practical, emotional, social) and the necessity of aligning conversation types for effective communication.(00:08:07) Practices of Super Communicators Insights into the habits of super communicators, including their approach to recognizing conversation types and the importance of deep listening.(00:15:02) Navigating Conflict Through Effective Communication Managing conflictual conversations with a focus on listening, understanding, and managing control dynamics.(00:20:50) Challenges of Online Communication Challenges and strategies for communicating in online and virtual settings.(00:25:04) The Craft and Impact of StorytellingApproaches to storytelling and its significance in making complex ideas memorable and engaging.(00:29:06) Developing New Communication Habits New communication habits developed from Duhigg's research and their impact on personal and professional interactions.(00:31:02) The Final Three QuestionsCharles Duhigg discusses the importance of deep questions, the communicator he most admires, and his recipe for successful communication.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today's episode is all about making career changes! If you're stuck in a career rut or unhappy at work, here are some signs that it might be time to quit your job, how to mitigate the risks and some encouraging words from listeners who have successfully made leap to a new industry. Glen is joined by John from this is property and Shell from this is work.Check out John's book tour dates & links to buy the book at sortyourpropertyout.comCheck out Shell & Glen's book,

In today's Q&A, Glen and financial adviser at Rising Tide, Rebecca Pritchard unpack your questions about:

Wanna know the habits that will fast track your way to an early retirement and the life you want to live? Strap in! Glen and John give the inside scoop.Check out John's book tour dates & links to buy the book at sortyourpropertyout.comBook club

In today's episode Glen and John chat about all things wills and estate planning with Erin Henry from Devise Legal. Long time listeners will remember Erin from the OG podcast days! They cover:

Welcome to another episode ✨ and a new name! ✨ Glen and John discuss the stage 3 tax cuts plus your questions around:

Our reading this week, parshat va'era, features otot u'moftim, signs and wonders, that are intended to persuade Pharaoh of God's power and therefore that he should let the Israelites go. The problem is, while the signs and wonders are indeed powerful-- a rod turning into a snake, the Nile turning into blood, millions of frogs jumping up and down--the signs and wonders do not succeed in their appointed task: Pharaoh remains unconvinced. Our reading reminds us that signs and wonders do not work. In one of the Talmud's most famous stories, Rabbi Eliezer tries to prove that his theory about the oven of Achnai is correct. He tries to do this with signs and wonders. Rabbi Eliezer said to them: If the Halacha accords with me, let this carob tree prove it, whereupon the carob tree was uprooted from its place and moved one hundred amos. Unconvinced, the sages said to him you cannot bring proof from a carob tree. He then said to them: If the Halachah accords with me, let the water canal prove it, whereupon the water in the water canal flowed backward. The sages said to him: You cannot bring proof from a water canal. (Bava Metzia 59B) Today we talk about why it is that signs and wonders never work. They never convince the unconvinced. Even the tenth plague—there was no home where a first born was not dead—persuades Pharaoh only temporarily. But he soon changes his mind and mobilizes his army and cavalry to pursue the Israelites at the Sea of Reeds. In the end, the Egyptians are never persuaded. They are defeated. They drown. We bring some learning from Sheila Heen, the head of the Negotiation Project at Harvard Law School, about why even the most powerful arguments and signs and wonders never convince the unconvinced. And we talk about signs and wonders that do work and that we can believe in.

As humans, we tend to avoid conversations that can cause us to feel anxious or frustrated. But today's authors make the case for leaning into these difficult conversations and give us advice for doing so with confidence and skill. Talking to the Internet podcast Bookworm #101: Never Split the Difference Mike's Obsidian University Cohort Difficult […]

We are CONSTANTLY having (or avoiding) difficult conversations. This book will tell you how to do it well. Special guest Marsha Shandur and I talk through highlights of the book and have some laughs discussing having (and also avoiding) Difficult Conversations. Marsha made this secret webpage with more resources based on this podcast episode! She is such a pro. Check it out: https://www.yesyesmarsha.com/booksapplied/ --- Support this podcast: https://podcasters.spotify.com/pod/show/booksapplied/support

We interview Sheila Heen on negotiation and difficult conversations. The talk includes practical advice, understanding the role of identity, discussions on the research behind "anchoring," analyzing a scenario, and more. A bit about Sheila Heen:Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School and serves as a Deputy Director of the Harvard Negotiation Project.Prof. Heen specializes in particularly difficult negotiations – where emotions run high and relationships are strained.  She is also a co-author of two New York Times bestsellers, "Difficult Conversations: How to Discuss What Matters Most" and "Thanks for the Feedback: The Science and Art of Receiving Feedback Well."  She has written for the Harvard Business Review, and the New York Times as a guest expert, and as a Modern Love columnist. Prof. Heen is also a Founder of Triad Consulting Group, a corporate education and consulting firm that serves clients on six continents.  Her corporate clients have included Pixar, the NBA, and Ford, to name a few. She often works with executive teams, helping them to work through conflict, repair working relationships and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House and theologians struggling with disagreement over the nature of truth and God.Prof. Heen is a graduate of Occidental College and Harvard Law School. She was also my professor. 

Setting new years resolutions can feel overwhelming and unsustainable so here are some simple ways to create more overall joy and contentment in your life. If you want to see these in blog format, read them all here! We touch on:

Mastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how. Download the application guide: https://bit.ly/414PD2e Here's what we cover in this episode: The three layers of a difficult conversation What workplace problems often originate from Why owning your contribution to the problem up front is the best way to avoid the blame game How to prepare to have a difficult conversation Why having difficult conversations isn't a bad thing Special thanks to our sponsor BELAY for offering an exclusive resource called Power of Productivity. In this resource, you will learn how to refocus and implement efficient strategies so you can get back to what you do best. Get your free resource today. We want to get to know you better! Please take a few minutes to tell us about yourself by taking our audience survey. ____________ Where to find Andy: Instagram: @andy_stanley Facebook: Andy Stanley Official Twitter: @andystanley YouTube: @AndyStanleyOfficial See omnystudio.com/listener for privacy information.

Sheila Heen: Difficult Conversations Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group. She often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations. She has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC's Power Lunch, and NPR. She is coauthor along with Douglas Stone of The New York Times bestseller Thanks for the Feedback and also now, in it's third edition, co-author with Douglas Stone and Bruce Patton of the iconic bestseller, Difficult Conversations: How to Discuss What Matters Most*. When our intentions are good, it's hard to appreciate how we could have had such negative impact on someone else. It's equally challenging to navigate a tough conversation when someone else's words or actions have wronged us, even if that's not what they intended. In this conversation, Sheila and I discuss how to shift just a bit to help our difficult conversations go better. Key Points Intent does not equal impact. It's a mistake to assume that we know the other party's intentions. It's a mistake to assume that good intentions erase bad impact. Prevent the first mistake by attempting to separate intent from impact. Use these three questions: Actions: What did the other person actually say or do? Impact: What was the impact of this on me? Assumption: Based on this impact, what assumption am I making about what the other person intended? To present the second mistake, listen first for feelings before sharing intent. It's helpful also to reflect on your own intent, which may not always be as pure as initially recognized. Resources Mentioned Difficult Conversations: How to Discuss What Matters Most* by Douglas Stone, Bruce Patton, and Sheila Heen Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Begin Difficult Conversations About Race, with Kwame Christian (episode 594) How to Deal With Passive-Aggressive People, Amy Gallo (episode 595) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Brought to you by Nordic Naturals Ultimate Omega fish oil, Helix Sleep premium mattresses, and ShipStation shipping software. Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations. She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it's off base, unfair, poorly delivered, and, frankly, you're not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.Please enjoy!This episode is brought to you by Nordic Naturals, the #1-selling fish-oil brand in the US! More than 80% of Americans don't get enough omega-3 fats from their diet. That is a problem because the body can't produce omega-3s, an important nutrient for cell structure and function. Nordic Naturals solves that problem with their doctor-recommended Ultimate Omega fish-oil formula for heart health, brain function, immune support, and more. Ultimate Omega is made exclusively from 100% wild-caught sardines and anchovies. It's incredibly pure and fresh with no fishy aftertaste. All Nordic Naturals' fish-oil products are offered in the triglyceride molecular form—the form naturally found in fish, and the form your body most easily absorbs. Go to Nordic.com and discover why Nordic Naturals is the #1-selling omega-3 brand in the U.S. Use promo code TIM for 20% off your order. *This episode is also brought to you by ShipStation. Do you sell stuff online? Then you know what a pain the shipping process is. ShipStation was created to make your life easier. Whether you're selling on eBay, Amazon, Shopify, or over 100 other popular selling channels, ShipStation lets you access all of your orders from one simple dashboard, and it works with all of the major shipping carriers, locally and globally, including FedEx, UPS, and USPS. Join the 130,000+ companies that have grown their ecommerce businesses with ShipStation. Tim Ferriss Show listeners get to try ShipStation free for 60 days! Just visit ShipStation.com/Tim!*This episode is also brought to you by Helix Sleep! Helix was selected as the best overall mattress of 2022 by GQ magazine, Wired, and Apartment Therapy. With Helix, there's a specific mattress to meet each and every body's unique comfort needs. Just take their quiz—only two minutes to complete—that matches your body type and sleep preferences to the perfect mattress for you. They have a 10-year warranty, and you get to try it out for a hundred nights, risk-free. They'll even pick it up from you if you don't love it. And now, Helix is offering 20% off all mattress orders plus two free pillows at HelixSleep.com/Tim.*For show notes and past guests on The Tim Ferriss Show, please visit tim.blog/podcast.For deals from sponsors of The Tim Ferriss Show, please visit tim.blog/podcast-sponsorsSign up for Tim's email newsletter (5-Bullet Friday) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim's books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissYouTube: youtube.com/timferrissFacebook: facebook.com/timferriss LinkedIn: linkedin.com/in/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, Margaret Atwood, Mark Zuckerberg, Peter Thiel, Dr. Gabor Maté, Anne Lamott, Sarah Silverman, Dr. Andrew Huberman, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Please join us on this episode of Coaching Conversations with our featured guest, Sheila Heen, the Thaddeus R. Beal Professor of Practice and Deputy Director of the Harvard Negotiation Project. Sheila is renowned for her work on difficult conversations and how to receive feedback. In this episode, Jim and Sheila explore practical strategies for improving feedback mechanisms, fostering collaboration, and enhancing interpersonal relationships in various educational settings.Sheila Heen's extensive expertise in negotiation theory and practice, honed over decades, offers a fresh perspective on the crucial role of effective communication in coaching. Join us as Sheila shares her wisdom on how to handle situations where emotions are high and relationships are strained, providing valuable insights for coaches and educators alike.Sign up for our Newsletter and stay up to date with everything ICG by clicking here.Interesting in learning how our consultants can make an impact, click here. 

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Tony asked our opinion on his plan to have the team provide feedback to each other directly. Lean wondered about alternatives to the nine box talent mapping framework that some organizations use. Qasim noted that leadership can sometimes feel thankless and asked if we had any rituals to help minimize this. Resources Mentioned FeedForward: Coaching for Behavioral Change by Marshall Goldsmith Succession Planning: What is a 9-box grid? by Society for Human Resources Management Warning: This Is Not Your Grandfather's Talent Planning featuring Kim Scott Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Process Your 360 Feedback, with Tom Henschel (episode 341) Your Leadership Motive, with Patrick Lencioni (episode 505) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Chapter 1 What's Difficult ConversationsDifficult Conversations: How to Discuss What Matters Most is a book written by Douglas Stone, along with Bruce Patton and Sheila Heen. It was first published in 1999 and is a guide to handling challenging conversations in both personal and professional situations. The book offers practical advice and strategies to navigate conversations about disagreements, criticism, and emotions. It emphasizes the importance of open communication, listening skills, and understanding various perspectives. Difficult Conversations has gained popularity for its insights on resolving conflicts and improving relationships through effective communication.Chapter 2 Why is Difficult Conversations Worth ReadDifficult Conversations by Douglas Stone is worth reading because it offers practical and valuable insights into how to navigate and address challenging conversations effectively. Here are some reasons why the book is worth reading:1. Provides a framework: The book presents a clear framework for understanding and managing difficult conversations. It breaks down the elements of a conversation, outlines common pitfalls, and provides strategies for successful communication. By using this framework, readers can approach difficult conversations with more confidence.2. Offers practical advice: Difficult Conversations offers practical advice and tools that readers can apply in their personal and professional lives. It provides step-by-step guidance on how to prepare for and engage in difficult conversations, including techniques for active listening, reframing perspectives, and finding common ground.3. Explores common challenges: The book dives into the common challenges people face when having difficult conversations, such as managing emotions, dealing with differing opinions, and addressing underlying issues. By exploring these challenges, readers gain a deeper understanding of the dynamics at play and learn how to navigate them effectively.4. Real-life examples: Difficult Conversations includes numerous real-life examples, making the concepts and strategies more relatable and applicable. The book presents various types of difficult conversations, ranging from conflicts in personal relationships to workplace disputes, providing readers with a range of scenarios to learn from.5. Emphasizes empathy and understanding: One of the key themes in the book is the importance of empathy and understanding in difficult conversations. It highlights the significance of acknowledging and validating emotions, while also recognizing differing perspectives. By embracing empathy, readers can foster more constructive and compassionate conversations.6. Improves relationships and outcomes: The strategies outlined in Difficult Conversations can help readers build stronger relationships and achieve better outcomes in challenging situations. The book focuses on moving beyond blame and finding mutual understanding, enabling readers to create more positive and productive conversations.Overall, Difficult Conversations by Douglas Stone is worth reading because it equips readers with practical tools, insights, and strategies that can be applied in various contexts. It helps individuals navigate difficult conversations more effectively, leading to improved relationships and outcomes.Chapter 3 Difficult Conversations Summary"Dfficult Conversations" by Douglas Stone, Sheila Heen, and Bruce Patton is a book that explores the challenges individuals face when engaging in difficult conversations, both personally and professionally. The authors provide a framework and strategies to navigate these conversations effectively.The book focuses on the idea that difficult conversations are...

Lesson 5: What's one thing you'd suggest? Getting feedback from others is never easy. In this lesson, discover a question that will make it more likely you'll get the feedback that will help you move forward. Academy Applications Close Friday, September 8th The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, September 8th. Resources Feedforward: Coaching For Behavioral Change by Marshall Goldsmith Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Use Power Responsibly, with Vanessa Bohns (episode 551) The Way to Get People Talking, with Andrew Warner (episode 560) How to Help People Speak Truth to Power, with Megan Reitz (episode 597) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Jose asked about how to balance professional and personal responsibilities and get it all done. Jordan mentioned getting passed up for a promotion twice and wondering what suggestions we have on the feedback they have received. Ahmad asked us about resources for supporting high performances and team members who are struggling. Jenna shared a distinction between tuition reimbursement and tuition assistance that Dave expanded on. Resources Mentioned Getting Things Done* by David Allen Leadership Story Deck* by David Hutchens Start With Why* by Simon Sinek Hope for the Flowers* by Trina Paulus The Empowered Manager* by Peter Block Kim Scott's distinction on Superstars vs. Rock Stars CliftonStrengths by Gallup Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Getting Things Done, with David Allen (episode 184) Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) The Way to Stop Spinning Your Wheels on Planning (episode 319) Finding Joy Through Intentional Choices, with Bonni Stachowiak (episode 417) The Way to Make Sense to Others, with Tom Henschel (episode 518) The Four Storytelling Mistakes Leaders Make, with David Hutchens (episode 553) How to Lead and Retain High Performers, with Ruth Gotian (episode 567) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Happy Day, Friend! In this podcast episode I'm talking about perspective-taking and difficult conversations, and how mindfulness practices can create and empower greater perspective shifts. I share the “3 Conversations Framework” from the book, Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen, and give ten (10) ways mindfulness practices help you implement this framework with more fidelity and greater success in all your conversations. I hope you gain tons of value from the episode. If so, please share with your people. I'd love to connect with you on social media

After more than 30 years in career services and recruiting, Jamie Belinne finds herself with a wealth of knowledge on how the different generations work, a book helping managers navigate those differences, and many awards and accolades acknowledging her expertise. We discuss how to mentor students and young professionals, why Gen Z is not a generation of narcissists, and why diversity isn't the norm but will be someday, thanks to the younger generations. Episode Highlights: According to Jamie, a student's experiences outside of the classroom are hugely important. Her time spent as a student worker and intern and her first few jobs were incredible learning opportunities for her. She encourages the students she mentors to strive to leave university with more than just a piece of paper asserting they've met the academic requirements of their degree. According to Jamie, a mentor is someone who has understanding and background knowledge beyond your own (in some area) to help provide insight and perspective on your goals and questions. She shares three keys to successful mentorship.In 2017, Jamie published "The Care and Feeding of Your Younger Employee: A Manager's Guide to Millennials and Gen Z." Her research revealed that perceived generational differences often stem from youthful mentality. She also discovered that young professionals anticipate diversity and an ideal work environment, but are often let down. Despite being labeled as narcissistic, younger generations raised in an online world exhibit high awareness of others and their influence.Episode Links:JamieWebsiteBookBooksCrucial Conversations by Kerry Patterson, Stephen R. Covey, Joseph Grenny, Ron McMillan, and Al SwitzlerDifficult Conversations by Douglas Stone,  Bruce Patton, Sheila Heen, and Roger FisherUniversitiesThe University of HoustonLouisiana State UniversityLoyola UniversityTexas TechBird Watching LocationsQuintana BeachHigh Island South Padre IslandFollow The Digital Marketing Mentor: Website and Blog: thedmmentor.com Instagram: @thedmmentor Linkedin: @thedmmentor YouTube: @thedmmentor Interested in Digital Marketing Services, Careers, or Courses? Check out more from the TDMM Family: Optidge.com - Full Service Digital Marketing Agency specializing in SEO, PPC, Paid Social, and Lead Generation efforts for established B2C and B2B businesses and organizations. ODEOacademy.com - Digital Marketing online education and course platform. ODEO gives you solid digital marketing knowledge to launch/boost your career or understand your business's digital marketing strategy.

Lesson 5: Calibrate With Stakeholders Feedback from stakeholders verifies traction on your new habit. Here's how to get consistent, fast feedback to ensure you're on track. An Example Question Twice a month, I say to either an employee or my boss: “I'm working on asking better questions. What's one question I should ask you the next time we talk?” Academy Applications Close Friday, March 24th The Academy is an intimate cohort of participant leaders who work personally with me to accelerate their leadership development and organizational results. Discover more and submit your application by Friday, March 24th. Resources Feedforward: Coaching For Behavioral Change by Marshall Goldsmith Related Episodes Three Steps To Soliciting Feedback, with Tom Henschel (episode 107) How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

"Hey, we need to talk..." -- if these words scare you, trust that you're not alone! Whether we're dealing with an underperforming employee, upset with our spouse, or facing issues with a difficult client, we attempt to avoid difficult conversations every day. Healthy relationships are built around communication and transparency, so learning how to navigate tough conversations with less stress and more success can help optimize our relationships. Today we're talking to Sheila Heen, professor at Harvard Law School and author of one of the most popular psychology books ever created, Difficult Conversations. In the book, Sheila outlines how to navigate tense and emotionally-charged conversations, something we all have to deal with in our lives at one point or another. Tune in to learn the three layers of difficult conversations and how to overcome each one of them, as well as the benefit of telling a third story to start your discussions off on the right foot. You'll also learn how to enhance the skill of receiving feedback by understanding the common initial reactions we all have when receiving negative feedback and how to deal with them in a positive way. Topics Include:  - Getting involved in the Harvard Negotiation Project  - Writing Difficult Conversations  - How has Difficult Conversations been used since its publication?  - Why did she write Thanks For The Feedback?  - What is a difficult conversation?  - Why do we avoid difficult conversations?  - The danger of avoiding difficult conversations - Three layers of difficult conversations  - Lessening blame and accusatory language  - Exploring our emotional patterns  - Anger is a secondary feeling  - Reducing angry reactivity  - Naming emotions vs. being emotional  - Starting from the third story  - Why do we have an issue receiving negative feedback? - Different types of triggers  - Traits of people who are highly sensitive to feedback  - Dealing with triggers and reactions  - And other topics… Sheila Heen is a founder of Triad Consulting Group, a consulting firm dedicated to helping companies of all sizes improve their leadership, collaboration, and conflict management skills. Her clients include BAE Systems, HSBC, the Federal Reserve Bank, Merck, and the Bank of South Africa. She has spent 20 years with the Harvard Negotiation Project and she is the author of two bestselling books, Difficult Conversations and Thanks For The Feedback.  Resources Mentioned: Triad Consulting Group: https://www.triadconsultinggroup.com/team/sheila-heen  Sheila's Books: https://www.stoneandheen.com/  Sheila's LinkedIn: https://www.linkedin.com/in/sheila-heen-b8a59a6/  Sponsored By:  More About Young and Profiting Download Transcripts - youngandprofiting.com   Get Sponsorship Deals - youngandprofiting.com/sponsorships Leave a Review - ratethispodcast.com/yap Watch Videos - youtube.com/c/YoungandProfiting Follow Hala Taha LinkedIn - linkedin.com/in/htaha/ Instagram - instagram.com/yapwithhala/ TikTok - tiktok.com/@yapwithhala Twitter - twitter.com/yapwithhala Learn more about YAP Media Agency Services - yapmedia.io/ Join Hala's LinkedIn Masterclass - yapmedia.io/course  Learn more about your ad choices. Visit podcastchoices.com/adchoices