Podcasts about feedback the science

Send us a textAre you tired of feeling defensive every time someone says, "Can I give you some feedback?" In this episode, leadership communication expert Kele Belton dives deep into the bestselling book "Thanks for the Feedback" by Douglas Stone and Sheila Heen, sharing actionable strategies that help women leaders receive feedback without getting defensive.What You'll Learn:The 3 feedback triggers that make leaders defensive (and how to overcome them)How to distinguish between appreciation, coaching, and evaluation feedback4 proven strategies for receiving feedback like a confident leaderThe Johari Window technique for identifying your leadership blind spotsA simple "feedback triage" framework to decide which feedback to act onWhy receiving feedback well is more important than giving itPerfect For:Women in leadership positionsAspiring female leadersManagers who struggle with receiving criticismLeaders who want to improve their emotional intelligenceAnyone who gets defensive when receiving feedbackProfessionals seeking leadership developmentBook Mentioned:"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila HeenAbout the Host:Kele Belton is a communication and leadership speaker, facilitator, and coach who specializes in helping women leaders develop confidence and impact through better communication skills.—--------------------------------------------------------Connect with Kele for more leadership insights: LinkedIn: https://www.linkedin.com/in/kele-ruth-belton/ Instagram: https://www.instagram.com/thetailoredapproach/ Website: https://thetailoredapproach.com 

Melody Wilding breaks down the crucial conversations to have with your boss to improve your work life. — YOU'LL LEARN — 1) How to differentiate yourself with one conversation 2) How to build your pushback power 3) The easiest way to improve your visibility Subscribe or visit AwesomeAtYourJob.com/ep1038 for clickable versions of the links below. — ABOUT MELODY — Melody Wilding is a professor of human behavior at Hunter College and author of Managing Up. She was recently named one of Insider's “most innovative career coaches.” Her background as a therapist and emotions researcher informs her unique approach, weaving evidence-based neuroscience and psychology with professional development. Her previous book is Trust Yourself. • Book: Managing Up: How to Get What You Need from the People in Charge • Website: ManagingUp.com — RESOURCES MENTIONED IN THE SHOW — • Book: Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen • Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen — THANK YOU SPONSORS! — • Earth Breeze. Get 40% off your subscription at earthbreeze.com/AWESOME• BambooHR. See all that BambooHR can do at bamboohr.com/freedemoSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chapter 1:Summary of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila Heen is a guide that focuses on how to effectively receive feedback in various contexts—whether it be in the workplace, personal relationships, or other areas of life. The authors, both affiliated with the Harvard Negotiation Project, explore the complexities of feedback and its role in personal and professional growth. Key Themes:1. Types of Feedback: The book categorizes feedback into three types: appreciation, coaching, and evaluation. Each type serves a different purpose, and understanding these distinctions can help individuals process feedback more effectively.2. The Challenge of Receiving Feedback: The authors discuss the emotional barriers that often prevent people from receiving feedback well, such as defensiveness, fear, and pride. They emphasize the importance of self-awareness in overcoming these barriers.3. The Feedback Loop: Stone and Heen highlight that receiving feedback is a two-way street. They encourage readers to think critically about how they seek and ask for feedback, as well as how they respond to it.4. Practical Strategies: The book provides practical advice on how to solicit feedback, manage one's emotional responses, and use feedback constructively. Techniques include asking clarifying questions, reframing feedback to gain perspective, and separating the content from the delivery.5. Cultivating a Feedback Culture: The authors stress the importance of creating environments—whether in organizations or personal relationships—where feedback is welcomed, valued, and encouraged.6. Mindset: A significant theme in the book is the idea of adopting a growth mindset, where individuals view feedback as an opportunity for growth rather than a personal affront. Conclusion:"Thanks for the Feedback" serves as a comprehensive resource for anyone looking to improve their ability to receive and utilize feedback effectively. The insights and strategies presented aim to help individuals embrace feedback as a tool for learning and personal development, ultimately fostering better communication and relationships. The book is both practical and filled with psychological insights, making it applicable in diverse life situations.Chapter 2:The Theme of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well," co-authored by Douglas Stone and Sheila Heen, explores the often uncomfortable but vital topic of receiving feedback in various contexts—personal, professional, and life in general. Here's a summary of key plot points, character development, and thematic ideas. Key Points1. The Feedback Process: The authors emphasize the element of receiving feedback, arguing that it is as crucial, if not more so, than giving feedback. They differentiate between the various types of feedback (evaluative, coaching, and appreciation) and how each serves a different purpose.2. The Nature of Feedback: The book discusses the complexities and challenges involved in receiving feedback, including emotional responses and biases that can color one's reaction. Stone and Heen delve into the reasons people might resist or struggle with feedback.3. Framework for Receiving Feedback: The authors outline a framework for effectively receiving feedback, which includes understanding one's triggers, separating the feedback from the person giving it, and knowing what to do with feedback after receiving it.4. Personal Stories and Examples: The use of anecdotes and relatable scenarios illustrates the principles laid out in the book. These stories often showcase different responses to feedback, demonstrating the varied ways people can react. Character DevelopmentWhile "Thanks for the...

" If somebody is talking to us, they would like to be heard. They would like to have a sense of connection. They would like something to shift or to matter to us or something. And if they get the sense that that is possible and that we're available in a way that almost nobody is. That is way powerful."Karen & Paul emphasize the value of listening over speaking in effective communication.Links and items mentioned in this episode:How to Talk with Anyone about Anything by Harville Hendrix and Helen LaKelly HuntThe Cooperative Culture Handbook by Yana Ludwig and Karen GimnigThanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone & Sheila HeenDifficult Conversations by Douglas Stone, Bruce Patton, and Sheila HeenThe Coaching Habit by Michael Bungay Stanier

Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well. As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together. In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss: The underlying structure and challenge of every difficult conversation The different types of feedback leaders can give — and what actually works How to raise tough issues and have productive conversations ---- Show Notes: 07:34 – The single most valuable skill you can have 14:57 – Defining difficult conversations 17:58 – How to navigate a tough talk 20:57 – Not everything is either/or 23:22 – Starting difficult conversations with a third story 29:35 – The 3 types of feedback 34:24 – Navigating sensitivity 38:44 – Front seat leader, back seat feedback 42:10 – What being a game changer means to Sheila Heen ---- Links & Resources Triad Consulting Group Harvard Law School Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen Occidental College The Harvard Negotiation Project Bruce Patton Mindset: The New Psychology of Success by Carol Dweck Getting It Done by Roger Fisher. John Richardson, and Alan Sharp Tesla The Game Changing Attorney by Michael Mogill ---- Listening to this episode but want to watch it? Check it out on Spotify.  Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O'Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: #162 Kim Scott – Radical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity #166 John Maxwell #217 AMMA  – The Key to Clarity in Business

We interview Sheila Heen on negotiation and difficult conversations. The talk includes practical advice, understanding the role of identity, discussions on the research behind "anchoring," analyzing a scenario, and more. A bit about Sheila Heen:Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School and serves as a Deputy Director of the Harvard Negotiation Project.Prof. Heen specializes in particularly difficult negotiations – where emotions run high and relationships are strained.  She is also a co-author of two New York Times bestsellers, "Difficult Conversations: How to Discuss What Matters Most" and "Thanks for the Feedback: The Science and Art of Receiving Feedback Well."  She has written for the Harvard Business Review, and the New York Times as a guest expert, and as a Modern Love columnist. Prof. Heen is also a Founder of Triad Consulting Group, a corporate education and consulting firm that serves clients on six continents.  Her corporate clients have included Pixar, the NBA, and Ford, to name a few. She often works with executive teams, helping them to work through conflict, repair working relationships and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House and theologians struggling with disagreement over the nature of truth and God.Prof. Heen is a graduate of Occidental College and Harvard Law School. She was also my professor. 

Det var i grunn helt tilfeldig at jeg startet med feedback-kurs tilbake i 2011. Og i stedet for å gå all-in og utvikle et fullskala kommunikasjonskurs for ledere etter teori og lærebøkene, lot jeg dette kurset vokse frem i godt samarbeid med kursdeltakere og dyktige HR-kolleger. Det innebærer et praktisk rettet kurs, basert på hva deltakerne hadde behov for, og hva lederne var opptatt av. I dagens episode får du en smakebit på dette feedback-kurset, med noen innholdselementer fra kurset, men du får også vite noe om hva som er viktig hvis du skal kjøre feedback-opplæring for ledere i egen organisasjon. Gratis digital faglunsj: Hvordan lykkes med feedbackFredag 1. desember inviterer Habberstad til gratis digital faglunsj på temaet feedback. Her blir det nok en smakebit fra feedback-kurset for dem som fikk smaken på dette temaet. Mer informasjon og påmelding til gratis webinar her: https://www.habberstad.no/aktuelt/hvordanlykkesmedfeedback-2Train-the-trainer-kurs for deg som vil holde feedbacktrening i egen organisasjonOg skulle du ha lyst til å få et train-the-trainer kurs med mine maler og verktøy for å kjøre en god feedback-opplæring i egen virksomhet, så er du velkommen til kurs med Habberstad tirsdag 12. desember. Mer informasjon og påmelding til kurset finner du her: https://www.habberstad.no/aktuelt/hvordanlykkesmedfeedback-1Bøker og artikler som ble nevnt i episodenThanks for the Feedback: The Science and Art of Receiving Feedback Well, Sheila Heen og Douglas StoneGi og motta tilbakemeldinger - om å bygge hverandre, Guro ØiestadThe Feedback Fallacy, HBR-article av Marcus Buckingham og Ashely Goodall

Palaute (engl. feedback) katsoo usein taaksepäin: mikä meni hyvin, mikä huonosti. Onneksi enenevässä määrin katse siirtyy palautekeskusteluissakin menneestä kohti tulevaa. Miten voisimme parantaa? Mitä tehdään seuraavaksi? Mitä sovitaan?Palautteen pyytämisessä, antamisessa ja vastaanottamisessa on monia eri puolia, joista rakentuu hyvin erilaisia palautekulttuureja. Tässä jaksossa pohditaan muun muassa valmentavaa palautetta, muutokseen tähtäävää palautetta sekä vertaispalautetta yhdessä Optofidelityn Software Team Leadin Eeva Lennonin kanssa.Jakson muistiinpanotAiheeseen liittyvät kirjatTherese Huston: Let's talk – make effective feedback your superpowerCarol S. S. Dweck: Mindset – The New Psychology of SuccessJurgen Appelo: Management 3.0 – Leading Agile Developers, Developing Agile LeadersBrené Brownin kirjatDouglas Stone, Sheila Heen: Thanks for the Feedback – The Science and Art of Receiving Feedback WellKim Scott: Radical Candor – Be a Kick-Ass Boss Without Losing Your HumanityAiheeseen liittyvät blogipostauksetHavainto + vaikutus -palautteenantomalliHampurilainen ei sovi palautteeseenPalaute painelee kolmea triggeriäFeeling + behaviour + impact = FBI-palautemalliParempaa palautetta saa pyytämälläAiheeseen liittyvät podcast-jaksotKoodarikuiskaajan podcast: Paljonko palautetta on riittävästi?Koodarikuiskaajan podcast: Ryhmätyö ja tiimityö ovat eri asioitaKoodarikuiskaajan podcast: Just sopivasti ketterä ei lukittaudu mihinkään metodiinMuuta jaksossa mainittuaDavid Rockin SCARF-malliFrank the BrilliantHumbolTanya Reilly: Technical leadership and glue workGoolen parhaat tiimikäytännöt (eli Project Aristotle)NeuroleadershipKoodarikuiskaajan SlackMuuta aiheeseen liittyvääSuuttumisen ilmaisu rakentavastiRaivostuneen henkilön kohtaaminenRaisa Cacciatore

Brought to you by Nordic Naturals Ultimate Omega fish oil, Helix Sleep premium mattresses, and ShipStation shipping software. Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations. She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it's off base, unfair, poorly delivered, and, frankly, you're not in the mood), with Douglas Stone, and Difficult Conversations: How to Discuss What Matters Most, with Douglas Stone and Bruce Patton (with a newly updated third edition that was released in August).Sheila and her colleagues at Triad work with leaders and organizations to build their capacity to have the conversations that matter most. Her clients have included Pixar, American Express, the NBA, the Singapore Supreme Court, the Obama White House, and theologians struggling with the nature of truth and God.She is schooled in negotiation daily by her three children. You can find my first conversation with Sheila at tim.blog/SheilaHeen.Please enjoy!This episode is brought to you by Nordic Naturals, the #1-selling fish-oil brand in the US! More than 80% of Americans don't get enough omega-3 fats from their diet. That is a problem because the body can't produce omega-3s, an important nutrient for cell structure and function. Nordic Naturals solves that problem with their doctor-recommended Ultimate Omega fish-oil formula for heart health, brain function, immune support, and more. Ultimate Omega is made exclusively from 100% wild-caught sardines and anchovies. It's incredibly pure and fresh with no fishy aftertaste. All Nordic Naturals' fish-oil products are offered in the triglyceride molecular form—the form naturally found in fish, and the form your body most easily absorbs. Go to Nordic.com and discover why Nordic Naturals is the #1-selling omega-3 brand in the U.S. Use promo code TIM for 20% off your order. *This episode is also brought to you by ShipStation. Do you sell stuff online? Then you know what a pain the shipping process is. ShipStation was created to make your life easier. Whether you're selling on eBay, Amazon, Shopify, or over 100 other popular selling channels, ShipStation lets you access all of your orders from one simple dashboard, and it works with all of the major shipping carriers, locally and globally, including FedEx, UPS, and USPS. Join the 130,000+ companies that have grown their ecommerce businesses with ShipStation. Tim Ferriss Show listeners get to try ShipStation free for 60 days! Just visit ShipStation.com/Tim!*This episode is also brought to you by Helix Sleep! Helix was selected as the best overall mattress of 2022 by GQ magazine, Wired, and Apartment Therapy. With Helix, there's a specific mattress to meet each and every body's unique comfort needs. Just take their quiz—only two minutes to complete—that matches your body type and sleep preferences to the perfect mattress for you. They have a 10-year warranty, and you get to try it out for a hundred nights, risk-free. They'll even pick it up from you if you don't love it. And now, Helix is offering 20% off all mattress orders plus two free pillows at HelixSleep.com/Tim.*For show notes and past guests on The Tim Ferriss Show, please visit tim.blog/podcast.For deals from sponsors of The Tim Ferriss Show, please visit tim.blog/podcast-sponsorsSign up for Tim's email newsletter (5-Bullet Friday) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim's books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissYouTube: youtube.com/timferrissFacebook: facebook.com/timferriss LinkedIn: linkedin.com/in/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, Margaret Atwood, Mark Zuckerberg, Peter Thiel, Dr. Gabor Maté, Anne Lamott, Sarah Silverman, Dr. Andrew Huberman, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ever wondered why some leaders effortlessly climb the corporate ladder while others get stuck? It's not always about skill; it's about evolving with your role. Tune in to Episode 14 as we chat with Kevin Goldsmith, the CTO at Distrokid. Kevin opens up about his challenging transition from being a developer to managing a rapidly scaling team at renowned companies like Adobe, Spotify, and Microsoft. We dissect the dangers of being a bottleneck, the importance of self-awareness, and how you can escape the trap of your own making. This episode is your guide to navigating the often-unspoken challenges that come with the responsibilities of scaling teams and companies. Whether you're a seasoned executive or an aspiring leader, we've got insights that can help you level up. Links to the Guest Website: Kevin Goldsmith LinkedIn Profile Resources Mentioned Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Management 3.0: Leading Agile Developers, Developing Agile Leaders by Jurgen Appelo VS Code Miro Mastodon Problem Solving Leadership by Gerald Weinberg

During her first C-suite years, a leader burned a lot of bridges. Her boss, who'd traveled a similar path, gets her a coach and sets only one goal: repair relations through emotional intelligence.Lots and lots of tools and resources this month:Free downloads:The Feeling Words GridEQ ModelBooks and papers to sharpen your skills“Executive Presence: The Missing Link between Merit and Success” “The EQ Edge: Emotional Intelligence and Your Success”“Thanks for the Feedback: The Science and Art of Receiving Feedback Well”“Executive Presence” from Center for Talent InnovationThis episode is tagged in three categories in the Podcast Library:Executive PresenceManaging YourselfPersonal Growth & Self-DevelopmentFive episodes to help you command a room:109 Building Emotional Intelligence 146 Building Empathy155 The Human Element69 Leadership & Self-Deception17 Speaking for Yourself Please help yourself to any (or all!) of our free infographics in the Essential Tools bin.Our deepest gratitude to those who post reviews. Thank you!!! Let us know how we can support you.Until next month, be well!Tom and The Look & Sound of Leadership team. 

The following is a conversation between Sheila Heen, Harvard Law professor, and co-author of Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well, and Denver Frederick, the Host of The Business of Giving.   In today's episode of The Business of Giving, we tackle the challenges of difficult conversations and receiving feedback. Whether it's our personal or professional lives, these situations can be uncomfortable and often lead to miscommunication and hurt feelings. But fear not, my next guest is a world-renowned negotiation expert who will help us navigate these challenges with greater confidence and ease. She is Sheila Heen, founder of the Triad Consulting Group, a professor of practice at Harvard Law School where she leads a negotiation program, and co-author of the New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.

In today's world, society is more polarized than ever before. With people taking positions on issues related to identity, diversity, and justice, engaging in these conversations can seem like a daunting task. Yet, this is precisely what we need to do if we want to build a more just and equitable society.  In this regard, our latest episode where Jill Stoddard interviews author David Glasgow is a must-listen. Glasgow's book, "Say the Right Thing: How to Talk About Identity, Diversity, and Justice" provides valuable insights on how to approach these sensitive topics in a way that fosters understanding, empathy, and positive change. The discussion delves into the controversial "cancel culture" and the need to show compassion and understanding towards those who make mistakes. Additionally, he emphasizes the importance of embracing a growth mindset and illustrates strategies to overcome conversational traps and navigate disagreements respectively. Take advantage of this opportunity to learn how to engage in challenging and compassionate conversations. Listen to the episode now! Listen and Learn:  How David's background as a lawyer and personal struggle with belonging influenced his interest and career in social justice, equality, and inclusion. What makes conversations surrounding identity so difficult and why do we shy away from having them in today's society? Why we should welcome the democratization of discomfort in social conversations.  Cancel culture - why we should use this as an opportunity for growth, not villainization.  How to respond to conversational traps.   What privilege is and is not? Why misunderstandings arise in identity conversations.  How to ‘right-size' feedback in relation to privilege or bias.  Tips for respectfully disagreeing.  How to apologize effectively using the Four R's.  Is cultural sensitivity helping or hindering the conversation around diversity and identity? Resources:  Learn more about David's work as a diversity and inclusion specialist by visiting his website: https://www.david-glasgow.com/ Get your copy of Say the Right Thing: How to Talk about Identity, Diversity, and Justice at our bookshop: bookshop.org/a/30734/9781982181383 The Meltzer Center for Diversity, Inclusion, and Belonging: law.nyu.edu/centers/belonging Follow David on Twitter (@dvglasgow)  Find out more about Deconstructing Karen referenced in the intro of this episode: deconstructingkaren.com Thanks for the Feedback: The Science and Art of Receiving Feedback Well  The Apology About David Glasgow  David Glasgow is the executive director of the Meltzer Center for Diversity, Inclusion, and Belonging and an adjunct professor at NYU School of Law. He has written for a range of publications including the Harvard Business Review, HuffPost, and Slate, and served as an Associate Director of the Public Interest Law Center at NYU School of Law. Please visit him at david-glasgow.com.  Related Episodes:  76. Gender and Sexual Minorities with Aisling Leonard-Curtin and Matthew Skinta 96. Effective Conversations About Diversity with Anatasia Kim and Alicia del Prado 163. The Likeability Trap with Alicia Menendez 169. Microaggressions, Mental Health Disparities, and Racial Trauma with Monnica Williams 176. Fair Play with Eve Rodsky 185. Good Guys: Allies in the Workplace with Brad Johnson and David Smith 273. A More Just Future with Dolly Chugh 290. Shared Sisterhood: Collective Action for Racial and Gender Equity at Work with Tina Opie and Beth Livingston Learn more about your ad choices. Visit megaphone.fm/adchoices

Pharmacy learners - IPPE, APPE, Residents - may not always be forthcoming with honest feedback. But they know what they appreciate (or don't) in a learning experience. As a preceptor, your approach to teaching has a huge impact on student learning.We asked two 4th year pharmacy learners to share what matters most to them in a preceptor. Their answers may surprise you! Listen in to learn what students most value in their learning experiences and gather some strategies you can use to enhance your teaching and mentor in an impactful way for your learners. HostKathy Schott, PhDCEimpact GuestsLily Gardner, PharmD Candidate 2023Drake UniversityKeaton Higgins, PharmD Candidate 2023University of Iowa Get CEClick here to access the courseCE InformationAt the end of this course, preceptors will be able to:1. Identify practices that pharmacy learners most value in their preceptors and why2. Describe effective strategies to enhance learning in the pharmacy education experience you provide UAN: 0107-0000-23-116-H99-P Release Date: 03/15/2023 Expiration Date: 03/15/2026 The speakers have no relevant financial relationships with ineligible companies to disclose. This program has been:Approved by the Minnesota Board of Pharmacy as education for Minnesota pharmacy preceptors.Reviewed by the Texas Consortium on Experiential Programs and has been designated as preceptor education and training for Texas preceptors.Want more information on this and related topics? Check out the full course created by Dr. Cox on this topic: Using Feedback to Improve Your Precepting, and learn what you can do to help facilitate better feedback from your learners.This book is a great resource for building feedback skills – Thanks for the Feedback: The Science and Art of Receiving Feedback Well. I've read this book and there's something in it for everyone – from a teacher, mentor, preceptor, parent, partner, or spouse. Check out the LINK! As always, be sure to check out the full library of courses available for preceptors on the CEimpact website. Be sure to ask you experiential program director if you are a member so that you can access it all for free! Follow CEimpact on Social Media:LinkedInInstagramDownload the CEimpact App for Free Continuing Education + so much more!

As preceptors, sometimes one of the hardest things we do is give feedback. What about when we receive it? Listen to learn how to engage students in ways that result in meaningful feedback you can use to improve your teaching. You're putting in the work. Why not make it as impactful as possible for your learners?This week I'm speaking with Nick Cox – a faculty member and preceptor in an ambulatory care setting – on the topic of feedback – how to invite it, how to prepare to receive it, and what to do with it when you like it – or not.  As part of our discussion, Nick refers to this book – Thanks for the Feedback: The Science and Art of Receiving Feedback Well. I've read this book, and there's something in it for everyone – from a teacher, mentor, preceptor, parent, partner, or spouse. Check out the Here!HostKathy Schott, PhDCEimpact GuestNicholas Cox, PharmD BCACPAssistant Professor (Clinical)University of UtahGet CEClick here to access the courseCE InformationAt the end of this course, preceptors will be able to:1. List common barriers that prevent learners from providing meaningful feedback to preceptors.2. Describe ways to create a learning environment where students feel they can safely offer feedback.UAN: 0107-0000-23-092-H99-PRelease Date: 02/15/2023Expiration Date: 02/15/2026The speakers have no relevant financial relationships with ineligible companies to disclose.This program has been:Approved by the Minnesota Board of Pharmacy as education for Minnesota pharmacy preceptors.Reviewed by the Texas Consortium on Experiential Programs and has been designated as preceptor education and training for Texas preceptors. Want more information on this and related topics? Check out the full course created by Dr. Cox on this topic: Using Feedback to Improve Your Precepting, and learn what you can do to help facilitate better feedback from your learners. As always, be sure to check out the full library of courses available for preceptors on the CEimpact website. Be sure to ask your experiential program director if you are a member so that you can access it all for free!  Follow CEimpact on Social Media:LinkedInInstagramDownload the CEimpact App for Free Continuing Education + so much more!

Join Dr. Kristin Vaughan (pediatric hospitalist) and me as we discuss Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen. What are the three kinds of feedback? What are feedback triggers? What are some practical tips for being a great receiver of feedback?

Sometimes you read a book and get a flash of insight - that “ah ha!” moment - about yourself and the ways you interact with others.  That happened to me when reading “Range: Why Generalists Triumph in a Specialized World.”  It helped me to understand and justify my interest in (this won't surprise you) EVERYTHING related to geriatrics or palliative care.  Also hat tip to Matthew Growdon for recommending the book. Today we talk with Bob Arnold, who has a long list of recommendations for books that have the potential to generate an “ah ha!” moment.  The podcast is ostensibly focused on becoming a better mentor, but as you'll hear, we discuss techniques that can help you cope with anxiety, stress, your spouse…the list goes on.  In reality, insights from these books can help you be a better teacher, a more curious person, as well as a better mentor or mentee. Bob urges you to buy these books from your local bookstore.  To that end, we're not including links with the titles below.  Please shop locally. As a bonus, Lauren Hunt, frequent guest on GeriPal, heard we recorded this podcast and wanted to add a couple books to Bob's list (she saw Bob give a talk about these books at the NPCRC Foley retreat).  Her list will strongly resonate with women in academics. See below for Lauren's two additions to Bob's list, with her personal commentary. Enjoy! -@AlexSmithMD   Bob's booklist: Lori Gottlieb, Maybe You Should Talk to Somebody: A Therapist, Her Therapist, and Our Lives Revealed Ethan Kross, Chatter: The Voice Inside Our Head, Why It Matters, and How to Harness It Eric Barker, Plays Well With Others: The Surprising Science Behind Why Everything You Know About Relationships Is (Mostly) Wrong Stephanie Foo, What My Bones Know: A Memoir of Healing From Complex Trauma Jennifer L. Eberhardt, Biased: Uncovering the Hidden Prejudice That Shapes What We See, Think, and Do Claude M. Steele, Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do Marcus Buckingham, Nine Lies About Work: A Freethinking Leader's Guide to the Real World Marshall Goldsmith, What Got You Here Won't Get You There Adam Grant, Give and Take: Why Helping Others Drives Our Success David Epstein, Range: How Generalists Triumph in a Specialized World Douglas Stone, Thanks for the Feedback: The Science and Art of Receiving Feedback Well Douglas Stone, Difficult Conversations: How to Discuss What Matters Most Kerry Patterson, Crucial Conversations: Tools for Talking When Stakes Are High Kerry Patterson, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior Anne Lamott, Bird by Bird: Some Instructions on Writing and Life James Clear, Tiny Changes, Remarkable Results, Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones Michael Bungay Stanier, The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever Peter Bergman, You Can Change Other People: The Four Steps to Help Your Colleagues, Employees--Even Family--Up Their Game Doug Lemov, The Coach's Guide to Teaching Doug Lemov, Teach Like a Champion 2.0: 62 Techniques That Put Students on the Path to College Doug Lemov, Practice Perfect: 42 Rules for Getting Better at Getting Better   ​​From Lauren: The Secret Thoughts of Successful Women: Why Capable People Suffer from the Impostor Syndrome and How to Thrive in Spite of It by Valerie Young  I was inspired to read this book after reading a post on the 80,000 hours blog. I had heard of course heard of imposter syndrome in the past but I didn't make the connection to myself until I read this article and saw my thoughts printed on the page. You would think that after several years of a number of career successes, the imposter syndrome would have abated for me, but rather I found it getting worse! I thought that I should know more of what I was doing by this point in my career, but instead I often felt like I had no idea what I was doing!  So I came across this book and found it very helpful. Young defines people who have imposter syndrome as those who have a “persistent belief in their lack of intelligence, skills, or competence. They are convinced that other people's praise and recognition of their accomplishments is undeserved, chalking up their achievements to chance, charm, connections, and external factors. Unable to internalize or feel deserving of their success, they continually doubt their ability to repeat past successes.”  I certainly related to the point that instead of successes alleviating feelings of fraudulence, the opposite happens, because it increases pressures to uphold one's reputation. The pressures can be intense, leaving one wondering if it's all worth it, and prompting fantasies of leaving the charade behind.  One thing I really liked about this book is that it places the imposter syndrome into the context of a patriarchal, misogynistic, racist society and organizations that create cultures that cultivate self-doubt (ahem academia). Imposter syndrome is a rationale response to a crazy world. We exist in a society and culture that actually judges women to be less competent at work (the studies she details are SUPER disturbing). It is not surprising we would internalize these norms. Also that being underrepresented in a field creates pressures not only to represent just oneself, but an entire gender.  She focuses on women, but these concepts obviously apply to people of color and other disadvantaged social groups. And of course men can have imposter syndrome too.  Another part I liked about the book is digging into the notion that one's success is due to luck, or being in the right place at the right time. She dispels these notions by pointing out that, first of all, luck is always present, even for people who are enormously talented and second, being the right place at the right time, having the right connections, and having a winning personality can sometimes actually be the result of skills or abilities, often the result of hard-work, hustling, and efforts to develop one's socioemotional capacity.   This is a self-help book, so throughout she offers some useful rules and self-talk for responding to imposter syndrome thoughts. She details different ways to respond to thoughts based on your competence type. For example, if you are a perfectionist, she recommends reframing to a “good enough” quality standard—a mantra I adopted from colleague during the pandemic and has been incredibly helpful for me over the past few years. For the rugged individualist who equate true competence equals solo, unaided achievement, the reframe is “competence means knowing how to identify the resources needed to get the job done.”  Another really important idea she raises is that women often have difficult choices to make about their career and its impact on other parts of their families and their other social networks that aren't as pronounced for men in our society. Sometimes it is difficult to disentangle these questions from feelings of imposter syndrome. For example, is reluctance to take on more responsibility at work or relocate because you feel inadequate or is it because of genuine concern about the impact on your family? Moreover, women (generalizing here) tend to place lower value on traditional measures of work success (e.g. money, power, influence) and greater value on connection and meaning. It can require a lot of soul searching to figure out whether one is avoiding career “success” out of fear or that certain paths are just truly not aligned with our values.   Finally, towards the end of the book, she introduces the idea of “faking it till you make it” and having chutzpah—i.e going for it. Of course, she's not advocating for a George Santos approach (no lying) but just having a little bit more of a mindset that you'll figure it out once you're on the job.  I'd definitely recommend this book if you've ever struggled with similar feelings or mentor people who might. She's got a breezy and relatable writing style that's easy to read, lots of great real-world stories, and piquant quotes.   The No Club:  Putting a Stop to Women's Dead-End Work by Linda Babcock, Brenda Peyser, Lise Vesterlund, and Laurie Weingart  Summary of the book's premise:  Work activities fall on a spectrum from promotable and non-promotable (NPT).  Promotable activities are those that advance one's career. They use the word “advance” quite broadly to encompass various outcomes, like earning a promotion, getting plum assignments, increasing compensation, and enhancing marketability for other jobs. Promotable tasks are visible to others and increase the organization's currency. Some tasks may be indirectly promotable—they help you develop skills that have the potential to enhance your future success or access to future promotable work.  NPT's are important to your organization but will not help to advance your career. These tasks have low visibility (think committees and other service).  Too many NPT's can lead to work/work imbalance where promotable tasks get pushed to the side and advancement slows, or work-life imbalance, where advancement continues but at the expense of time in one's personal life (or both).  Although not exclusively a problem for women, women are more likely to take on NPT's at work. This is because they are both asked more often and are more likely to say yes when asked.  They propose both bottom-up (women saying no to more things) and top-down solutions (organizations making efforts to divide up NPT's more fairly and ensuring everyone is pitching in).  Before I read this book, I didn't fully grasp the idea that an activity would be helpful to the organization but not to my own career. Sometimes requests for participation in these activities come with a veneer or prestige and lots of feel-good gratitude. I personally feel a lot of guilt and worry about disappointing people when I say no to things. Even declining to review an article for a journal is accompanied by some stomach knots (it's so hard to find reviewers!) I also place a lot of value in collaboration and working in teams, and the idea of working in a culture where everyone is only looking out for themselves is not appealing to me.  But I'm also worried at the level of overwhelm I experience at times and perhaps some of you have experienced as well. How do we ensure that we are on sustainable path where we can stay in and build the world we want to live and work in?   The book also got me thinking about what is promotable or not in academia, i.e. what is the currency. I think we all know that grants and publications are promotable activities, but even within that there are hierarchies. Some of these hierarchies I think I understand: a data-based paper in a high-impact journal has higher promotability than an editorial in a lower-impact journal. Some of them I'm not sure about: is an NIH project grant more promotable than a foundation grant and if so why (bc higher indirects?)  Also, things like mentorship seem gray to me: senior-authored articles are evidence of independence and potential track to mentoring awards, but people often seem to place mentorship in the NPT category. I think having more transparency and discussion about what is promotable or not would be very useful.    Highly recommend this book for women, men, people in leadership, and employees. It's extremely well-written, nuanced, and eye-opening.   SPONSOR:    This episode of the GeriPal Podcast is sponsored by UCSF's Division of Palliative Medicine, an amazing group doing world class palliative care.  They are looking for physician faculty to join them in the inpatient and outpatient setting.  To learn more about job opportunities, please click here: https://palliativemedicine.ucsf.edu/job-openings  

Alle wollen Feedback. Mitarbeitende und Führende wollen wissen wo sie stehen, sich verorten und Wertschätzung erleben. Funktioniert das? Und: Wie funktioniert Feedback als Teil einer guten Führungskultur? Unter: https://www.profil-m.de/feedback/ können Sie uns gerne Ihre Fragen stellen.  Buch-Tipps: Thanks for the Feedback: The Science and Art of Receiving Feedback Well· Douglas Stone Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity· Kim Scott  Mitwirkende:Anja Beenen · Managing Director @ Profil MNico Streckert · Junior Consultant @ Profil MJochen „Otto“ Pfeiffer · Marketing Manager @ Profil M 

W czwartym odcinku rozmawiamy o badaniach naukowych dotyczących feedbacku. Omawiamy meta-analizę Wiśniewskiego poświęconą zagadnieniu efektywności informacji zwrotnej i kilka mniejszych badań, które pomagają dawać lepszy feedback. Popełnianie błędów jest elementem pewnego procesu. Zadaniem feedbacku jest wskazanie błędów, które doprowadzają nas do miejsca docelowego. Jak często dajecie feedback innym? Staracie się nie oceniać i edukować? Mapa odcinka: [1:52] Feedback, który nie służy edukacji? [5:22] Meta-analiza Wiśniewskiego [10:25] Trzy rodzaje feedbacku [17:40] Feedback student-nauczyciel [27:32] Wędka i ryba w kontekście feedbacku [34:42] Najdziwniejsze informacje zwrotne [38:55] Sztuka feedbacku [47:50] Tematy omawiane na warsztatach [51:17] Przeklinanie w feedbacku Ciekawostki z tego odcinka: Osoby, które dostają feedback, uczą się lepiej. Im więcej informacji przekazujemy, dając feedback, tym staje się on lepszy. Kiedy dostajemy informację zwrotną bez kontekstu, bezpieczniej jest założyć negatywną intencję, ponieważ zabezpieczamy się przed ewentualną krzywdą. Trzy rodzaje feedbacku to: docenienie, ewaluacja, instruowanie Feedback powinien być konwersacją. To wyciąganie wniosków, co poszło dobrze, a co nie. Aby odpowiednio go wykorzystać, musisz go najpierw przyjąć. Lepiej działały te sytuacje w badaniach, w których to studenci dawali sobie nawzajem feedback. Uczyli się przez to lepiej niż wtedy, kiedy to nauczyciel dawał im feedback. Nie celebruj porażek, normalizuj je. Źródła wspomniane w tym odcinku: Meta-analiza Benedikta Wiśniewskiego (rozbudowana praca John Hattie dotycząca feedbacku) Therese Huston – Let's Talk: Make Effective Feedback Your Superpower (książka) Douglas Stone, Sheila Heen – Thanks for the Feedback: The Science and Art of Receiving Feedback Well Hardcove (książka) Patterson Kerry – Crucial Conversations: Tools for Talking When Stakes Are High (książka) Taksonomia Blooma – klasyfikacja celów nauczania w edukacji Kelly McGonigal – Siła woli. Wykorzystaj samokontrolę i osiągaj więcej! (książka) Leigh Thompson – fragmenty książek o negocjacjach, Reguła Arki Noego Teoria SDT – Self-determination theory Active Action Review – szybkie i efektywne wyciągnięcie nauki z konkretnego zdarzenia Ben & Jerry's – Cmentarzysko Smaków Carol Dweck – Nowa psychologia sukcesu David Rock – model SCARF (badanie)

"Thanks for your purchase! Can we get your feedback!?"  We are asked for our feedback left and right. We're also giving it unknowingly more often than we think.  When it comes to receiving it, why can it sometimes be so difficult? Of course, we all WANT feedback to do better, grow, and be the best humans we can be... but at the same time, wouldn't it be nice if someone could just pat us on the back and tell us, "All good!"?  Maybe if they just delivered it the bad news to us sandwiched between all the positive stuff (the Oreo cookie technique)?  Today's guest, Sheila Heen will share the unique difficulty around receiving feedback; why this conversation can be so difficult whether you're a giver of it or a receiver.  We dive into:  What are the different types of feedback are: Appreciation, Coaching, Evaluation, and what each form might look like Why giving feedback can be difficult and getting it can be even harder! The three triggers around feedback that can make us shut down How to get better at receiving feedback by leaning into curiosity  What to do if you're naturally more sensitive to feedback  What to do if you just don't want it in a certain area or from a certain person Why we need to RE-THINK the Oreo cookie feedback-giving technique And MORE!  Links Mentioned:  Sheila's Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It's Off-Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (with Douglas Stone, Viking/Penguin 2014) Sheila's Website She Built This Website About Sheila  Sheila is a Founder of Triad Consulting, a Professor of Practice at Harvard Law School, and serves as a Deputy Director of the Harvard Negotiation Project, where she has been developing negotiation theory and practice since 1995.   Sheila's corporate clients have included Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, Converse, American Express, and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships and make sound decisions together. In the public sector she has also provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama and Biden White Houses and theologians struggling with disagreement over the nature of truth and God. Sheila specializes in particularly difficult negotiations – where emotions run high and relationships are strained.  She is also a co-author of two New York Times bestsellers:  Difficult Conversations: How to Discuss What Matters Most (with Douglas Stone and Bruce Patton, 2nd ed Penguin 2010) and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It's Off-Base, Unfair, Poorly Delivered, and Frankly, You're Not in the Mood) (with Douglas Stone, Viking/Penguin 2014).  She has written for the Harvard Business Review and for the New York Times as a guest expert and as a Modern Love columnist.   Sheila and her co-authors are working on a 3rd edition of Difficult Conversations with updates and revisions, which will be released in 2022. Sheila is a frequent media guest and has appeared on shows as diverse as Oprah, NPR, Fox News, and CNBC's Power Lunch.   She can be heard on podcast episodes of Shane Parrish's Knowledge Project, Adam Grant's WorkLife, Hidden Brain, and The Tim Ferriss Show.  She has spoken at the Global Leadership Summit, the Nordic Business Forum, at The Smithsonian, Apple, Google, Microsoft and at the U.S. Air Force Academy.  She got to fly along on a training mission in an F-16 while working with the Air Force to improve feedback to pilots in training. Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.  

Most of us are taught in medical school that male and female bodies are the same except the reproductive systems. Most medical research and practice is male-centric, but we are now starting to learn that there are more differences than just the reproductive systems. Dr Jeannette Wolfe is a Professor of Emergency Medicine at the University of Massachusetts Chan School of Medicine-Baystate. She is also host of the ‘SeX and whY' podcast which explores how biological sex and gender influence our brain, body and behaviour. In this episode, she shares what she has learnt through her podcast and research. Jeannette's book recommendation: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen Follow the Medical Women's Federation on social media: Website: Click here to join the Medical Women's Federation or sign up to our free newsletter Twitter: @medicalwomenuk Instagram: @medicalwomenuk Facebook: MedWomen Back by popular request, you can find the reflective worksheet for this episode here. For any enquires about the Medical Women's Federation, email admin@medicalwomensfederation.org.uk To get in touch about the podcast, email medicalwomenpodcast@gmail.com This podcast is produced on behalf of the Medical Women's Federation by Dr Nuthana Bhayankaram & Ms Jenna MacKenzie. Our music is composed and played by Miss Kethaki Bhayankaram. Our cover art and social media posters are designed by Ms Danielle Nwadinobi.

Robby has a chat with the VP of Engineering at ConvertKit, Amy Isikoff Newell. Amy starts off by talking about why perfection is the enemy of software development. There's no engineer who likes admitting that there are messy bits in their code. They think the messy bits shouldn't be there, but that's not possible. Amy feels that when it comes to the maintainability of software, it shouldn't drive an engineer to drink. For her, well-maintained software should be about delivering great value to users with minimal pain points.She ends up talking about a lot of skills that are excellent for software engineers as well as managers. She also shares her expertise on career path options for engineers between being an individual contributor and transitioning into management, how managers can reduce drag on their engineering teams by applying a human-focused approach to their management, how technical debt can impact both the recruitment and retention of software engineers, and so much more.Book Recommendations:Thanks for the Feedback: The Science and Art of Receiving Feedback Well By Douglas Stone & Sheila Heen - https://www.stoneandheen.com/thanks-feedbackHelpful LinksAmy on Twitter - https://twitter.com/@amynewellAmy on LinkedIn - https://www.linkedin.com/in/amynewell/Amy's Newsletter - https://www.amywriteswords.com/aboutAmy's Website - https://amynewell.com/ConvertKit is HIRING - https://convertkit.com/careersSubscribe to Maintainable on:Apple PodcastsOvercastSpotifyOr search "Maintainable" wherever you stream your podcasts.Join the discussion in the Maintainable Discord Community

In this second special and short episode, Jenn David-Lang of The Main Idea and I discuss interpersonal skills for school leaders, the things they don't teach you principal school,  in the context of four must-read books that Jenn has summarized: The Listening Leader: Creating the Conditions for Equitable School Transformation by Shane Safir Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Working With Difficult and Resistant Staff by John F. Eller and Sheila A. Eller Trust Matters: Leadership for Successful Schools by Megan Tschannen-Moran These four books are a great place to start if you are looking to work on your interpersonal skills to improve your leadership and support the people you work with. Send your comments, questions, and show ideas to mike@schoolleadershipshow.com.  Consider rating the podcast in iTunes and leaving a comment.  And please pass the show along to your colleagues.  If you or someone you know would like to sponsor the show, send me an email at mike@schoolleadershipshow.com.

Does anyone enjoy having to give or receive difficult or “constructive” feedback? Hearing that you are not hitting the mark is never fun. Nor is it enjoyable to be the person who must burst the bubble. Yet, without feedback, it's hard to know how to adjust one's performance and behavior. This week's episode addresses listeners' challenges with giving or receiving feedback. Not Dressed for Success in Sausalito wants to know how to tell their employees that their professional attire is, well, not professional. How does he tell them to improve their appearance?Out of Options in Ontario is frustrated with an employee who simply ignores constructive feedback. How can they get this person to get with the program?I Need More in Madison wants to know how to give feedback to her boss who is simply terrible at communicating. What is the protocol for giving upwards feedback (without getting fired)?Fears the Tears in Tampa has an employee who utterly implodes with even the slightest criticism. Every time they even give the slightest constructive feedback this employee has a complete meltdown. What gives?Give us some feedback! Please give us a review wherever you listen to your podcasts. Good or bad--we want to hear from you.We're here to help you succeed! Send us your workplace dilemmas or career questions. Email us: info@cubicleconfidential.com or tweet us: @cubicleconfide1. All names will be changed to protect the guilty and innocent...Our favorite books and resources on feedback:Thanks for the Feedback: The Science and Art of Receiving Feedback Well, by Sheila Heen & Douglas StoneFierce Conversations Achieving Success at Work and in Life One Conversation at a Time, by Susan ScottHow to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work, by Shari HarleyRadical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity, by Kim Scott

There are conversations we know we need to have but often avoid them because we know they are going to be difficult. You know the convo is going to lead to a fight, or someone being hurt or even. How can you have those hard conversions in a way that is productive? In this episode, I talk with difficult conversation experts Sheila Heen and Ivanka Diaz Canzius. Sheila has been teaching Negotiation at Harvard Law School for more than 25 years, and now directs the Negotiation Teaching Program. She is also a Founding partner at Triad Consulting. She is a co-author of the New York Times bestsellers "Difficult Conversations, How to Discuss What Matters Most" and of "Thanks for the Feedback: The Science and Art of Receiving Feedback Well." Ivanka is an Army veteran serving for 10 years as a JAG paralegal. She is currently a Juris Doctor Candidate at Harvard Law. Sheila and Invaka talk about what difficult conversions are made up of, how to have them, mistakes to avoid, and how to have the hard conversions when you really don't want to try anymore. Show notes can be found here: https://laceylangford.com/podcast/difficult-money-conversations

Hello So Deep Peeps!  Welcome to That's So Deep.  This is the podcast where we try to root out loneliness one conversation at a time. Today's episode is titled Feedback: It's Everywhere…So Why Do We Get it Wrong?Some deep things we cover:Feedback is Life: Understanding feedback helps us grow and connect to each other.First Understand Feedback: Don't take feedback at face value.  Before reacting to feedback, ask questions.  Three Categories of Feedback: Appreciation, Coaching and Evaluation.Cross Transactions: When we are asking for one type of feedback and we get another type it creates conflict and disconnection.Human Intelligence is Organized Around Stories: Computers manage and access data but human intelligence is organized around stories.  Beware: we often think our interpretation of data is the data itself.Feedback is a Two-Way Street: Even if you package it well, it can be received poorly.Phyllis' Jekyll and Hyde Way of Giving Feedback: Phyllis unpacks how she tried to use appreciation to compensate for her hypercritical feedback.Pushing vs. Pulling: Pushing happens from the feedback giver and may not create the change desired in the feedback receiver.  Pulling happens from within the feedback receiver and that is where the real change happens.Honest Mirrors and Supportive Mirrors: We need both types of friends who reflect the truth but also provide us with the support we need to change.Take-aways:Take a Mirror Inventory: List the supportive mirrors and the honest mirrors in your life.  We need both types of people to help us grow.Ask For What You Need: Use the 3 categories of appreciation, coaching and evaluation to ask for what we need when we are wanting feedback.  Delay Judgment and Get Curious: Ask clarifying questions about the feedback you're receiving so you can properly understand the story that the feedback giver is giving you.  We want to have a conversation with you!The whole point of this podcast is to facilitate and encourage deeper conversations and we want to hear from you!  There are many ways to connect with us.  Here are some of them:Join our That's So Deep Community Group on Facebook.LIKE and FOLLOW us on: Facebook: @sodeeppeeps  Instagram @thatssodeeppodText us or leave us a voicemail: 805-288-0884Email us: sodeeppeeps@gmail.comIf you liked this podcast, you can FOLLOW, SUBSCRIBE or SHARE with a friend and if you don't want to miss an episode, click that BELL so you can be notified right away when the next episode releases.  We love you and we can't wait for our next deep conversation!Yours in Becoming, Phyllis & JulieResources and articles we referenced in the episode:Let's Talk: Make Effective Feedback Your Superpower: Huston, ThereseThanks for the Feedback: The Science and Art of Receiving Feedback Well: Stone, Douglas, Heen, SheilaThe Essentials: Giving Feedback - Women at Work | Podcast on SpotifyDr. Nicole LePera (@the.holistic.psychologist)

Hello So Deep Peeps!  Welcome to That's So Deep.  This is the podcast where we try to root out loneliness one conversation at a time. Today we are talking about Unsolicited Advice Part 2: What Motivates Us to Give Advice? Some deep things we cover:We are a Helpful Species: We made it this far because people know how to work together and collaborate.  Advice can be a way that people try to help.But Sometimes We Can Be Unhelpful (oops!): There are times when we give advice out of our own neediness and our own powerlessness.  We may not feel like we have control or agency in our own lives so we give advice to feel a sense of power or emotional validation.Let Me Give You Advice to Make You Stop Talking: Sometimes friends ruminate on a problem and we give advice in hopes of stopping the flow of complaints.  We discuss a more direct approach that may be worth a try.Being Teacher All the Time: There are folks who want to be teacher ALL THE TIME.  It can be excruciating.  We share some thoughts on how to try to view them with compassion and also let them know that you don't need their advice. Take-aways:Relationship Balance: Ask yourself if your go-to people can also go to you and vice versa.  Are there people who come to you but you can't go to them?  How does it make you feel in these relationships?  How do these relationships work for you?  If they don't work for you, what needs to shift?Check Your Motivations Before/During/After Giving Advice: Find friends who can help you grow in these areas.  If you find yourself spouting advice because your life is a bit chaotic and you're feeling needy…acknowledge that, apologize and ask for help.  You can check your motivations at any point in the process.Have Faith in People: Trust that others are on their journeys and they don't need you to advise them every step of the way.  Try encouragement in lieu of advice.  You may find it might just yield better results. We want to have a conversation with you!  Here's how to connect with us: Join our That's So Deep Community Group on Facebook.LIKE and FOLLOW us on:  Facebook @sodeeppeeps Instagram @thatssodeeppodText us or leave us a voicemail: 805-288-0884Email us: sodeeppeeps@gmail.comIf you liked this podcast, FOLLOW, SUBSCRIBE or SHARE with a friend and if you don't want to miss an episode, click that BELL so you can be notified right away when the next episode releases.  We love you and we can't wait for our next deep conversation!Yours in Becoming, Phyllis & JulieResources and articles we referenced:Let's Talk: Make Effective Feedback Your Superpower: Huston, ThereseThanks for the Feedback: The Science and Art of Receiving Feedback Well: Stone, Douglas, Heen, SheilaThe Essentials: Giving Feedback - Women at Work | Podcast on SpotifyTypes of Unsolicited Advice That Cause StressHow to Handle Unwanted Advice by Setting Boundaries

Hello So Deep Peeps!  Welcome to That's So Deep.  This is the podcast where we try to root out loneliness one conversation at a time. Today we are talking about Unsolicited Advice: The Thing We Love to Give And Hate to Receive. Some deep things we cover:How do you feel when people give you unsolicited advice?Relationship Triggers: Sometimes you can't take advice simply because of the relationship you have with the person who is giving the advice even if the advice is sound.Three Categories of Feedback: Appreciation, Coaching and Evaluation.Love and Belonging VS. Growth: Sometimes these can be opposing forces inside our hearts and minds.All Advice is Autobiographical: We inevitably give advice to others through the lens of our own lives.  It is unavoidable.We see you New Moms!  People are talking at you all day everyday but we want you to know that you're killing it!Being a Friend to Our Friend's Who are Stuck in a Bad Relationship: We talk about how tricky it is to speak truth, hold space and keep boundaries so we can help catch our friends when they are ready. Take-aways:To the Advice Giver:Remember that all advice is autobiographical.  You are approaching your friends from your lens and your life experiences and attempting to speak into their lives.  Try a more curious approach and try to understand their lens before jumping in. To the Advice Receiver: Before sharing, think about what you need: When you share with a friend, you can sometimes open yourself up for advice even if what you need is just to process your feelings.  Try to figure out what you need before sharing so that you can ask for what you need and your friend can be a better friend to you.Surround yourself with loving and encouraging people: Good friends encourage, support and speak truth.  Find those people and spend as much time as you can with them so that you can become the best you that you can be.***We want to have a conversation with you!The whole point of this podcast is to facilitate and encourage deeper conversations and we want to hear from you!  There are many ways to connect with us.  Here are some of them:Text us or leave us a voicemail: 805-288-0884Email us: sodeeppeeps@gmail.comJoin our That's So Deep Community Group on Facebook.LIKE and FOLLOW us on: Facebook @sodeeppeepsInstagram @thatssodeeppod If you liked this podcast, you can FOLLOW, SUBSCRIBE or SHARE with a friend and if you don't want to miss an episode, click that BELL so you can be notified right away when the next episode releases.  We love you and we can't wait for our next deep conversation!Yours in Becoming, Phyllis & JulieResources and articles we referenced in the episode:Let's Talk: Make Effective Feedback Your Superpower: Huston, ThereseThanks for the Feedback: The Science and Art of Receiving Feedback Well: Stone, Douglas, Heen, SheilaThe Essentials: Giving Feedback - Women at Work | Podcast on Spotify

Chris and Elecia talk about burnout, a SPI + RTOS bug, newsletters, receiving feedback, Elecia's class, and listener projects. Elecia's Making Embedded Systems course on Classpert is starting a new cohort on March 19th. She gave a live talk related to the class about looking beneath the surface of Arduino (YouTube version). She's excited about the Wokwi Raspberry Pi Pico simulator with C. Want more interesting email? ThePrepared is a weekly email about engineering, infrastructure, and manufacturing news Elecia was interviewed by TheAnalog.io newsletter which is a weekly email about manufacturing and engineering Embedded.fm has a weekly newsletter about topics related to the engineering focused podcast (and transcript) Chris Lott wrote a Hackaday article about episode 404: Uppercase A, Lowercase R M with Reinhard Keil. Elecia enjoyed Thanks for the Feedback: The Science and Art of Receiving Feedback by Douglas Stone and Sheila Heen. Serial Wombat peripheral expander for Arduino will be on Kickstarter soon Chris wanted machine readable datasheets, listener Nick responds with Cyanobyte on github. Infineon (previously Cypress) PSoC (wiki) is a chip/FPGA thing. We talked with Patrick Kane about it in episode 32: Woo Woo Woo

__________Listen and Subscribe on Apple, Spotify and more: https://link.chtbl.com/creativepeptalkTranscripts available at https://creativepeptalk.com/episodes__________SHOW NOTESCreative Zero-To-Hero Series1. Skill2. Story3. Style4. Setting5. Psychology6. Say SomethingJames Clear's “The Beginner's Guide to Deliberate Practice” Articlehttps://jamesclear.com/beginners-guide-deliberate-practiceTom Froese's New Skillshare Class, The One Palette Illustratorhttps://www.skillshare.com/classes/The-One-Palette-Illustrator-Discover-How-Color-Works-in-Your-ArtMihaly Csikszentmihalyi's “Flow, the secret to Happiness” TED Talkhttps://www.ted.com/talks/mihaly_csikszentmihalyi_flow_the_secret_to_happinessScott H. Young's “Ultralearning” Bookhttps://www.scotthyoung.com/blog/ultralearning/Harvard Business Review, “Find the Coaching in Criticism” Articlehttps://hbr.org/2014/01/find-the-coaching-in-criticismDouglas Stone and Sheila Heen's “Thanks for the Feedback: The Science and Art of Receiving” Bookhttps://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen/The Creative Pep Talk Soundtrackhttps://www.creativepeptalk.com/musicKatie Chandler's Instagramhttps://www.instagram.com/kchandlerart/__________SPONSORSSHILLINGTONNEW ONLINE COURSES START FEBRUARY 7TH! SIGN UP NOW, next classes not until September! Study graphic design with Shillington for 3 months full-time or 9 months part-time. With Shillington's graphic design course, you'll graduate with a solid understanding of creative problem solving, design theory and software. Create an incredible design portfolio and master how to discuss and sell your work—essential skills for any creative career. LEARN MORE: https://shillo.design/pepSKILLSHAREThere's nothing better than getting better. Accomplishing growth is extremely satisfying, and online classes from Skillshare make it possible. Learn about illustration, design, photography, productivity, and marketing. With Skillshare's short classes, you can move your creative journey forward without putting life on hold. So explore your creativity at Skillshare.com/CreativePep where our listeners get a free trial of Premium Membership.

Feedback can be a helpful gift or a harmful weapon depending on how it's given. While many of us dread the "F-word", it can be a powerful tool for building results and relationships long-term. Adrian and Daryl share the hardest professional feedback they've received and how they responded. They discuss the 3 types of feedback - Appreciation, Evaluation & Coaching - and how leaders use each of them to accelerate trust via influence. What can you do when obnoxious feedback goes wrong? How can you give feedback to a boss or leader without risking your reputation? Books MentionedThanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila HeenRadical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott Connect:"AP" Adrian ParkerLinkedInTwitter @adriandparkerInstagram @adriandparkerBlog www.adriandparker.com"DC" Daryl CalfeeLinkedInInstagram @darylcalfeeOriginal music produced by Lord Alfred Brown - Connect

Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge | Brought to you by LinkedIn Jobs recruitment platform with 750M users, Eight Sleep's Pod Pro Cover sleeping solution for dynamic cooling and heating, and Public Goods high-quality everyday essentials. More on all three below.Sheila Heen is a New York Times best-selling author, founder of Triad Consulting Group, and a deputy director of the Harvard Negotiation Project at Harvard Law School, where she has been a member of the faculty for 25 years. Sheila specializes in particularly difficult negotiations, where emotions run high and relationships become strained. She often works with executive teams, helping them to resolve conflict, repair professional relationships, and make sound decisions together. In the public sector, she has provided training for the New England Organ Bank, the Singapore Supreme Court, the Obama White House, and theologians struggling with disagreement over the nature of truth and God.Sheila is co-author of the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it's off base, unfair, poorly delivered and, frankly, you're not in the mood). She has written for the Harvard Business Review and the New York Times — as a guest expert and contributor to the “Modern Love” column — and she has appeared on NPR, Fox News, CNBC's Power Lunch, and shows as diverse as Oprah and The G. Gordon Liddy Show. She has spoken at the Global Leadership Summit, the Nordic Business Forum, the Smithsonian, Apple, Google, and Microsoft. Sheila is a graduate of Occidental College and Harvard Law School. She is schooled in negotiation daily by her three children.Please enjoy!This episode is brought to you by Eight Sleep! Eight Sleep's Pod Pro Cover is the easiest and fastest way to sleep at the perfect temperature. It pairs dynamic cooling and heating with biometric tracking to offer the most advanced (and user-friendly) solution on the market. Simply add the Pod Pro Cover to your current mattress and start sleeping as cool as 55°F or as hot as 110°F. It also splits your bed in half, so your partner can choose a totally different temperature.And now, my dear listeners—that's you—can get $250 off the Pod Pro Cover. Simply go to EightSleep.com/Tim or use code TIM. *This episode is also brought to you by Public Goods! Public Goods is the one-stop shop for sustainable, high-quality, everyday essentials made from clean ingredients at an affordable price. Public Goods searches the globe to find healthy, eco-friendly, and innovative products and then packages them using a single, streamlined aesthetic for your home so you can get all of your premium essentials in one place and avoid buying from a bunch of mismatched, single-product brands. Multiple people on my team were already using Public Goods, and now, so am I.Visit PublicGoods.com/Tim to receive $20 off the products in your first Public Goods order using code TIM, with no minimum purchase required! *This episode is also brought to you by LinkedIn Jobs. Whether you are looking to hire now for a critical role or thinking about needs that you may have in the future, LinkedIn Jobs can help. LinkedIn screens candidates for the hard and soft skills you're looking for and puts your job in front of candidates looking for job opportunities that match what you have to offer.Using LinkedIn's active community of more than 750 million professionals worldwide, LinkedIn Jobs can help you find and hire the right person faster. When your business is ready to make that next hire, find the right person with LinkedIn Jobs. And now, you can post a job for free. Just visit LinkedIn.com/Tim.*If you enjoy the podcast, would you please consider leaving a short review on Apple Podcasts/iTunes? It takes less than 60 seconds, and it really makes a difference in helping to convince hard-to-get guests. I also love reading the reviews!For show notes and past guests, please visit tim.blog/podcast.Sign up for Tim's email newsletter (“5-Bullet Friday”) at tim.blog/friday.For transcripts of episodes, go to tim.blog/transcripts.Discover Tim's books: tim.blog/books.Follow Tim:Twitter: twitter.com/tferriss Instagram: instagram.com/timferrissFacebook: facebook.com/timferriss YouTube: youtube.com/timferrissPast guests on The Tim Ferriss Show include Jerry Seinfeld, Hugh Jackman, Dr. Jane Goodall, LeBron James, Kevin Hart, Doris Kearns Goodwin, Jamie Foxx, Matthew McConaughey, Esther Perel, Elizabeth Gilbert, Terry Crews, Sia, Yuval Noah Harari, Malcolm Gladwell, Madeleine Albright, Cheryl Strayed, Jim Collins, Mary Karr, Maria Popova, Sam Harris, Michael Phelps, Bob Iger, Edward Norton, Arnold Schwarzenegger, Neil Strauss, Ken Burns, Maria Sharapova, Marc Andreessen, Neil Gaiman, Neil de Grasse Tyson, Jocko Willink, Daniel Ek, Kelly Slater, Dr. Peter Attia, Seth Godin, Howard Marks, Dr. Brené Brown, Eric Schmidt, Michael Lewis, Joe Gebbia, Michael Pollan, Dr. Jordan Peterson, Vince Vaughn, Brian Koppelman, Ramit Sethi, Dax Shepard, Tony Robbins, Jim Dethmer, Dan Harris, Ray Dalio, Naval Ravikant, Vitalik Buterin, Elizabeth Lesser, Amanda Palmer, Katie Haun, Sir Richard Branson, Chuck Palahniuk, Arianna Huffington, Reid Hoffman, Bill Burr, Whitney Cummings, Rick Rubin, Dr. Vivek Murthy, Darren Aronofsky, and many more.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Bu bölümde Facebook'ta Design Manager olarak çalışan Rıza Selçuk Saydam ve Shopify'da Engineering Manager olarak çalışan Ufak Kayserilioğlu ile ekip yönetimi, 1'e 1 toplantılar, performans değerlendirmesi ve terfi konuları üzerine sohbet ettik.Rıza Selçuk Saydam Twitter: https://twitter.com/rssems Rıza Selçuk Saydam LinkedIn: https://www.linkedin.com/in/rssems/ Ufuk Kayserilioğlu Twitter: https://twitter.com/paracycleUfuk Kayserilioğlu LinkedIn: https://www.linkedin.com/in/ufukkayserilioglu/Ufuk Kayserilioğlu GitHub: https://github.com/paracycleDost Kazanma Ve İnsanları Etkileme Sanatı - Dale Carnegie: https://www.goodreads.com/book/show/17725349-dost-kazanma-ve-i-nsanlar-etkileme-sanatThe Situation-Behavior-Impact™ Feedback Tool: https://www.mindtools.com/pages/article/situation-behavior-impact-feedback.htmKnow thyself: https://en.wikipedia.org/wiki/Know_thyselfThanks for the Feedback: The Science and Art of Receiving Feedback Well -  Douglas Stone: https://www.goodreads.com/book/show/18114120-thanks-for-the-feedbackThank You for Arguing: What Aristotle, Lincoln, and Homer Simpson Can Teach Us About the Art of Persuasion - Jay Heinrichs: https://www.goodreads.com/book/show/151751.Thank_You_for_ArguingWhy Nations Fail: The Origins of Power, Prosperity, and Poverty -  Daron Acemoğlu: https://www.goodreads.com/book/show/12158480-why-nations-failThinking, Fast and Slow - Daniel Kahneman: https://www.goodreads.com/book/show/11468377-thinking-fast-and-slowThe Manager's Path - Camille Fournier: https://www.goodreads.com/book/show/33369254-the-manager-s-pathThe Undoing Project: A Friendship That Changed Our Minds - Michael Lewis: https://www.goodreads.com/book/show/35631386-the-undoing-project

"I think that's a key component of public speaking, a key component of communication and a key component of confidence because the more you listen in the better your answers and your statements become the more powerful and influential and respected you become." Carlos Gimeno.    Carlos Gimeno thinks there are two things that everyone should know about before they join the workplace, yet no school or university teaches them, one is financial literacy and the other is public speaking skills. Public speaking is something we all do all the time - every time we speak with another human. It is not a one-way exercise. Carlos shares some great practical strategies to improve our public speaking. We talk about crafting your message, simplicity, silence, listening, pausing and clarity. We also talk about how much our eyes and hands are involved when we speak. Carlos shares why feedback can be so frustrating and the power of posing questions. He also introduces us to his technique of 'Storyology' and the four steps involved in effective storytelling.     Carlos Gimeno founded Cg to fill a gap in the education and professional training system: Public Speaking Coaching. Carlos believes in the power of the spoken word to drive positive change. Expressing your ideas clearly, meaningfully and persuasively is a fundamental skill in the world we inhabit.  Cg helps you and your organisation craft and deliver memorable Public Speaking, whether you are communicating with an audience of one or hundreds. Carlos has 16 years of international commercial experience in Publishing, a degree in Journalism, fluency in English and Spanish and 10 years of training as a Public Speaker.   Connect with Carlos: On his website Cg Public Speaking Coaching On LinkedIn   Resources Mentioned: Public Speaking: A Very Practical Introduction by Carlos Gimeno Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Toastmasters International 

In this episode, Javvad and Erich welcome Andra Zaharia to the show as they talk about an issue with an update to servers behind some cloud cameras that allowed people to view other feeds, how a Russian keyboard can stop malware and about infosec marketing, both externally to customers and internally to your leadership. Stories: Bug Exposes Eufy Camera Private Feeds to Random Users https://threatpost.com/eufy-cam-private-feeds/166288/ Russian keyboards can stop ransomware? https://www.newstalk.com/news/russian-keyboard-could-protect-you-from-potential-cyber-hack-expert-says-1197842   About Andra: Twitter: @AndraZaharia LinkedIn: https://www.linkedin.com/in/andrazaharia/ Website: https://andrazaharia.com/ Resources she recommended:  Impersonation example: https://twitter.com/kat_boogaard/status/1361769043267645440 Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen - https://www.goodreads.com/book/show/18114120-thanks-for-the-feedback?ac=1&from_search=true&qid=BNKechN2EP&rank=1  Nonviolent Communication: A Language of Life by Marshall B. Rosenberg - https://www.goodreads.com/book/show/71730.Nonviolent_Communication?ac=1&from_search=true&qid=o3Ar8B4VcH&rank=1  The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick - https://www.goodreads.com/book/show/52283963-the-mom-test?ac=1&from_search=true&qid=7KBV7NvPN8&rank=1  What To Do When It's Your Turn (and it's always your turn) by Seth Godin - https://www.goodreads.com/book/show/23665356-what-to-do-when-it-s-your-turn?ac=1&from_search=true&qid=njWuQP6RrB&rank=1 Her list of people to follow who will instantly make your timeline a source of good convos - https://twitter.com/i/lists/967424242961801217/members

In Episode 30, John Yeager, Author of The Coaching Zone: Next Level Leadership in Sports, Positive Psychology Consultant, and Performance Coach, talks with Phil about his incredible new book, the 3 lenses of concentration, self-awareness and blind spots, harmonious vs. obsessive passion, PsyCap, polarity thinking, cultivating connections, providing effective feedback, overcoming confirmation bias and fundamental attribution error, and choreographing the “team dance.” Specifically, John discusses: How he developed his passion for sports and leadership, and how he got to be where he is today (2:38) His new book, what inspired him to write it, and all the interviews and research that went into the book (10:06) The 3 lenses of concentration of a “Focused Leader” (i.e., self, others, team) and how they play out in sports and life (12:02) Self-awareness, shadow strengths, and how we can uncover and mitigate against our blind spots (15:32) Harmonious passion vs. obsessive passion, and how HALTS can help us (24:12) Psychological Capital (PsyCap), as it relates to self, individual team members, and teams, the acronym H-E-R-O, and how it relates to our lives outside of sport (30:19) Polarity thinking (e.g., humility/confidence, direction/empowerment, continuity/transformation) – what it is, understanding how we need to harness it in our coaching, on and off the field, and how different personalities may address it differently (37:55) The importance of cultivating connections and how we can do it well in every area of our lives (47:50) How we can effectively provide feedback to our teams (52:28) How to protect against confirmation bias and fundamental attribution error in our leadership, and what System 1 and System 2 thinking has to do with it (56:33) The leader as choreographer of a “team dance” between and among the “tops, middles, and bottoms” (1:00:02) What he has learned directly from the game of soccer that he uses in his marriage, parenting, and other areas of life (1:03:03) His book recommendation (1:05:11) Resources and Links from this Episode Contact John Yeager – john@yeagerleadership.com & com (also on LinkedIn and FB) Video of the Episode HSEL Facebook Group Phil and HSEL on Clubhouse -- @phildarke Contact Phil – phil@howsoccerexplainsleadership.com The Coaching Zone: Next Level Leadership in Sports, by John Yeager Focus: The Hidden Driver of Excellence, by Daniel Goleman “The Focused Leader,” by Daniel Goleman, Harvard Business Review, 12/2013 “On the development of harmonious and obsessive passion,” Genevieve Mageau and Robert Vallerand Team of Rivals: The Political Genius of Abraham Lincoln, by Doris Kearns Goodwin The Five Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni Thanks for the Feedback: The Science and Art of Receiving Feedback Well, by Douglas Stone & Sheila Heen Becoming Better Grownups: Rediscovering What Matters and Remembering How to Fly, by Brad Montague

Melody Wilding shares powerful strategies to stop overthinking and deal with your inner critic. — YOU'LL LEARN — 1) The two behaviors that greatly hinder sensitive professionals 2) Three tactics for silencing your inner critic 3) Powerful questions to counter negative thinking Subscribe or visit AwesomeAtYourJob.com/ep663 for clickable versions of the links below. — ABOUT MELODY — Melody Wilding, LMSW is an executive coach, human behavior expert, and author of Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work. She has coached hundreds of private clients, from CEOs and Fortune 500 executives to leaders from the US Department of Education, the Federal Reserve, and the United Nations. She teaches graduate-level human behavior and psychology at the Silberman School of Social Work at Hunter College in New York. Her writing is regularly featured on Medium and in Harvard Business Review, Fast Company, Forbes, Business Insider, and Quartz. Her advice has been featured in the New York Times, The Cut, Oprah Magazine, NBC News, US News and World Report, and more. • Melody's book: Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work • Melody's website: MelodyWilding.com — RESOURCES MENTIONED IN THE SHOW — • Book: Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen • Product: Fitbit • Product: Oura Ring — THANK YOU SPONSORS! — • Storyworth. Give Mom a super meaningful Mother's Day gift this year at StoryWorth.com/awesome.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This month’s coaching conversation explores ways to make feedback more palatable. The secret: sort the feedback you receive into three distinct categories. Many ideas in this episode and last month’s episode are explained more fully in the book: ‘Thanks for the Feedback: The Science and Art of Receiving Feedback Well – even when it is off base, unfair, poorly delivered and, frankly, you’re not in the mood.’” Related episodes are: Unblocking Feedback (from last month) Don’t Take Anything Personally Getting Good Feedback Handling Feedback Effectively Perception is Reality In the archive, this Tip is tagged in three categories Feedback Leadership Managing Yourself Tom has three leadership interviews that have gone live this month: Coaching For Leaders: Episode 518 A deep 40-min dive into “Sorting & Labeling" Fidelis Leadership Podcast: Episode 37 A wide-ranging 60-min exploration of leadership Ultimate Leadership Podcast: 02/08/21 A fast-paced 25-min examination of your readiness for coaching The archive of Executive Coaching Tips is available at: http://essentialcomm.com/podcast/ Subscribe to the HTML version at: https://essentialcomm.com/subscribe/ Be in touch with Tom at: info@essentialcomm.com See you next month! From all of us on “The Look & Sound of Leadership” team — thanks!      

You will learn about: The key differences between criticism and feedback The importance of being real  How to approach a difficult conversation  Issues with objectivity Listening to what the other person as to say  Sharing a vision for the future with your team/leader   Show Notes: Criticism and feedback are valuable components when approached gracefully and with intention. However, most of us have trouble stepping into that position, preferring to sideline and tiptoe around problems for the sake of maintaining peace or just being nice. We share useful tips on how to employ criticism and feedback as a harmonious tool that works towards a shared vision, instead of against it.  Turns out, the truth doesn't always have to hurt!   Resources Are you ready for real results in your business? Head over to timeto.takenewground.com Grab your FREE change management ebook at change-imperative.com Read: ¨Thanks for the Feedback: The Science and Art of Receiving Feedback Well¨ by Douglas Stone and Sheila Heen   Connect with us on LinkedIn: Adrian on Instagram: @adrian.k Dan on LinkedIn: Dan Tocchini Chad on Instagram: @chad.l.brown   Naked Leadership is a production of Crate Media

What's New with the show? Website: https://www.changeyourpov.com/ -Buy us a coffee: https://www.buymeacoffee.com/ChangeYourPOV -Anchor: https://anchor.fm/changeyourpov On this episode of Change Your Point Of View Podcast, Bennett and Eddie discuss: Segment 1 - Book Review: Book (About Face, The Odyssey of an American Warrior. by, Colonel David H. Hackworth US Army Ret., and Julie Sherman). This week Bennett and Eddie discuss Chapter: 6 - The Only Game In Town Grab yourself a copy of this book on Amazon today! Here is the link --> ABOUT FACE Segment 2 - Military News: This week Bennett and Eddie share their thoughts about all the Presidential Pardons! Segment 3 - Topic of The Week: This week Bennett and Eddie tackle Eddie Top 5 Books of 2020: 1.) Fortitude - by Dan Crenshaw 2.) Never Split the Difference - by Chris Voss 3.) Turn The Ship Around - by L. David Marquet 4.) Leadership Strategy and Tactics - by Jocko Willink 5.) About Face - by Colonel David H. Hackworth US Army Ret Bennett Top 5 Books of 2020: 1.) Fortitude - by Dan Crenshaw 2.) Leadership Strategy and Tactics - by Jocko Willink 3.) Breathe - The New Science Of A Lost Art - by James Nester 4.) Man Up - 5.) The Terminal List, True Believer, Savage Son, The Delves Hand - by Jack Carr 6.) Warlord (series the last kingdom) Eddie's Top 5 Book List For 2021: 1.) Greenlights - by Matthew McConaughey 2.) Thanks for the Feedback - The Science and Art of Receiving Feedback Well 3.) Think Like a Monk - Train Your Mind for Peace and Purpose Every Day - by Jay Shetty 4.) Permanent Record - By Edward Snowden 5.) Shoe Dog - A Memoir by the Creator of Nike - by Phil Knight Bennett's Top 5 Book List For 2021: 1.) Beyond Order - Jordan Peterson 2.) The Devils' Hand - by 3.) Atomic Habits - by 4.) Range - by Davis Epstein 5.) Dan Bongino books Archive Episode Spotlight: EP034: Hovercraft Gunship Gunner in Vietnam – With Russ Waltman – Part 1 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/changeyourpov/message Support this podcast: https://anchor.fm/changeyourpov/support

In today's episode, we cover effective feedback with Therese Huston. Therese founded the Center for Excellence in Teaching and Learning at Seattle University, has given more than 225 keynotes, talks, and workshops, and is the author of Let's Talk: Make Effective Feedback Your Superpower. Giving great feedback is not easy and poorly worded feedback can put anyone on the defensive, so what does effective feedback look like, what can you do to practice giving great feedback, and why is it important to get better at giving feedback? What to Listen For Therese Huston's Beginning - 0:00 What sparked Therese's interest in researching the topic of effective feedback? The 3 Different Types of Feedback - 1:49 What are the 3 different types of feedback and how do you put all 3 together to give the best feedback? How do you give genuine appreciation and use it to transition into coaching feedback? What is coaching and how is it different from pointing out what someone is doing wrong? What does it mean to separate the person from the problem when giving feedback and why is it important if you don't want the person to get defensive? Why does the feedback sandwich receive so much criticism and what is the correct way to use the technique? Cultivating a Growth Mindset Receptive to Feedback - 17:48 What can you do to cultivate a growth mindset in your managers so they can work with their employees rather than against them? Why do you need to state your intentions as a manager when giving feedback? What is the difference between a “me strength” and a “we strength” and why can a deficiency in one lead to a team's failure? How to be a Better Leader and Team Member - 31:55 What are the different types of listening and why is it crucial to use one instead of the other? What is critical listening and why can critical listening in the wrong situation lead to a breakdown in communication? What can you do as a manager to ask better questions and thus get better results? What can you do to bring out the potential in younger employees? How do you move past unconscious bias in the workplace? What challenges does working remotely introduce into the process of giving effective feedback and what can you do to overcome them? Giving feedback can feel like a delicate balance between being too harsh and being too nice. On one hand, if we're afraid to hurt their feelings, we might sugarcoat the issues and fail to impress upon them just how important it is that they improve. On the other hand, we want to be clear with people about what we want them to work on and why it's important they improve, but it can be easy to overwhelm them with what they're doing wrong and turn them against us. A Word From Our Sponsors Share your vulnerabilities, victories, and questions in our 17,000-member private Facebook group at theartofcharm.com/challenge. This is a unique opportunity where everyone — both men and women — celebrate your accountability on the way to becoming the best version of yourself. Register today here! Resources from this Episode Therese Huston's website Let's Talk: Make Effective Feedback Your Superpower by Therese Huston Thanks for the Feedback: The Science and Art of Receiving Feedback Well Check in with AJ and Johnny! AJ on Instagram Johnny on Instagram The Art of Charm on Instagram The Art of Charm on YouTube

As we go into an extended lockdown most of us continue to work from home. This involves a lot of juggling and with the inevitable sense of deflation or lack of motivation. It can almost feel like being a caged animal! No escape except within your 5km limit and keeping your social contacts to a minimum. In today's podcast we talk about how to get that motivation back into our work. We discuss how you can be proactive and get out of the rut. Why stepping outside your comfort zone avoids the slippery slope of mediocrity. Listen in and you will hear us explore ideas such as:- How to maintain perspective by asking the right questions - Why toning down negative words can change our attitudes and emotions- How to be honest with yourself and others- The importance of learning something new every dayResources mentioned: Eat that Frog, Brian TraceyGetting Things Done, David AllenThanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen

This week's episode is about the power of feedback for leaders. In this episode David explores, What is Good Feedback? Why you Need Good Feedback and How to Give Feedback Recommended Reading Radical Candor: How to Get What You Want by Saying What You Mean Thanks for the Feedback: The Science and Art of Receiving Feedback Well Feel free to leave a message on the main page at anchor.fm/david-mcqueen

What's New with the show? Website: https://www.changeyourpov.com/ -Buy us a coffee: https://www.buymeacoffee.com/ChangeYourPOV -Anchor: https://anchor.fm/changeyourpov On this episode of Change Your Point Of View Podcast, Bennett and Eddie discuss:   Segment 1 - Book Review: Book (About Face, The Odyssey of an American Warrior. by, Colonel David H. Hackworth US Army Ret., and Julie Sherman). This week Bennett and Eddie discuss Chapter: 6 - The Only Game In Town Grab yourself a copy of this book on Amazon today! Here is the link --> ABOUT FACE   Segment 2 - Military News: This week Bennett and Eddie share their thoughts about all the Presidential Pardons!  Segment 3 - Topic of The Week: This week Bennett and Eddie tackle  Eddie Top 5 Books of 2020: 1.) Fortitude - by Dan Crenshaw 2.) Never Split the Difference - by Chris Voss 3.) Turn The Ship Around - by L. David Marquet 4.) Leadership Strategy and Tactics - by Jocko Willink 5.) About Face - by Colonel David H. Hackworth US Army Ret Bennett Top 5 Books of 2020: 1.) Fortitude - by Dan Crenshaw 2.) Leadership Strategy and Tactics - by Jocko Willink 3.) Breathe - The New Science Of A Lost Art - by James Nester 4.) Man Up - 5.) The Terminal List, True Believer, Savage Son, The Delves Hand - by Jack Carr 6.) Warlord (series the last kingdom)   Eddie's Top 5 Book List For 2021: 1.) Greenlights - by Matthew McConaughey 2.) Thanks for the Feedback - The Science and Art of Receiving Feedback Well 3.) Think Like a Monk - Train Your Mind for Peace and Purpose Every Day - by Jay Shetty 4.) Permanent Record - By Edward Snowden 5.) Shoe Dog - A Memoir by the Creator of Nike - by Phil Knight Bennett's Top 5 Book List For 2021: 1.) Beyond Order - Jordan Peterson 2.) The Devils' Hand - by 3.) Atomic Habits - by 4.) Range - by Davis Epstein 5.) Dan Bongino books Archive Episode Spotlight:  EP034: Hovercraft Gunship Gunner in Vietnam – With Russ Waltman – Part 1

"You did a NiceJob!" Are you a house cleaning business owner struggling with ratings and reviews? When social proof is so important to the success of your business, how do you build up your reputation? Don't worry, Shawn Hill has your back. Today's #AskaHouseCleaner sponsors are Savvy Cleaner Training for professional house cleaners and maids. And NiceJob. #AngelaBrown #SavvyCleaner *** CONNECT WITH SHAWN HILL *** WEBSITE: https://nicejob.co EMAIL: Shawn@nicejob.co PHONE: 236-380-4455 *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – DAILY GIVEAWAY*** Enter to Win - https://funnycleaningshirts.com *** MORE VIDEOS ON THIS TOPIC *** Top Ten Ways To Get More Customer Feedback - Whiteboard Friday - Moz - https://youtu.be/kTd8yE2Nvw4 How to Ask for Reviews or Testimonials - Andrew Davis - https://youtu.be/Gb6X9b85WHA Reputation Management: Build A Strong Online Reputation - Marketing 360 - https://youtu.be/wh5LfjCUo3w Reputation Management 101 - A 3 Step Process To Protect Your Brand & Free Tools To Help - Miles Beckler - https://youtu.be/HobzVFapMDs Watch This Before Asking for Another Testimonial - Ashlyn Writes - https://youtu.be/l_7BgtSTtqo *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://amzn.to/2TzX7rq Leading Loyalty: Cracking the Code to Customer Devotion - https://amzn.to/2WaE9sG The Speed of Trust: The One Thing That Changes Everything - https://amzn.to/2vFZAbT Manipurated: How Business Owners Can Fight Fraudulent Online Ratings and Reviews - http://amzn.to/2zwx5gr How to Get Instant Trust, Belief, Influence, and Rapport! 13 Ways To Create Open Minds By Talking To The Subconscious Mind (MLM & Network Marketing Book 3) - https://amzn.to/2wwvSGh *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.co *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help. Our host, Angela Brown, ran and managed one of the largest independently owned cleaning companies in the Southeast for 25-years. She’s the CEO, and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o POST PRODUCTION: Amber O https://savvycleaner.com/reviews/amber-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

The journey of learning more always starts with a question. But requesting feedback is only part of the puzzle of building better designs. Properly interpreting any input to our work is just as important. In this contemplative episode Klaviyo designers Gui Schmitt, Marissa Mac, and Robert Yu discuss how to overcome our natural blind spots, reject spontaneous reactions of defense and bring a growth mindset to feedback discussions. ✨ RECOMMENDATIONS ✨ Codenames • https://www.amazon.com/Czech-Games-00031CGE-Codenames/dp/B014Q1XX9S Adobe Lightroom for iPhone • https://apps.apple.com/us/app/adobe-lightroom-photo-editor/id878783582 Sister Sister on Netflix • https://www.netflix.com/title/70157256 Downeast Cider • https://downeastcider.com/ Loom • https://www.loom.com/ Among Us • http://www.innersloth.com/gameAmongUs.php Thanks for the Feedback: The Science and Art of Receiving Feedback Well • https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664 Villagers Boardgame • https://www.kickstarter.com/projects/sinisterfish/villagers-card-drafting-and-village-building-for-1 Have any feedback for us here at the Klaviyo Design Team? Send an email to designpodcast@klaviyo.com. If you like the show, consider leaving a review on the Apple Podcasts, it really helps!

This week, Clint has a conversation with Douglas Stone, the Founder of Triad Consulting and a Lecturer on Law at Harvard Law School, where he teaches negotiation. He's also the co-author of “Thanks for the Feedback: The Science and Art of Receiving Feedback Well” and “Difficult Conversations: How to Discuss What Matters Most”.

It is challenging to have productive conversations that turn feedback into real learning. Sheila Heen will explain why getting feedback is so crucial yet so challenging, and will offer a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.

Why should you build options into your negotiation? How do different options influence the potential customer towards making a deal? Does it cheapen your service offering? Sheila Heen joins this episode of the Sales Reinvented podcast to share her take on the negotiation process—and why she believes presenting the customer options can be a gamechanger.  Sheila Heen has taught negotiation at Harvard Law School for 20+ years. She is the founder and CEO of Triad Consulting. She also co-authored two New York Times bestsellers: Difficult Conversations: How To Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Take advantage of her years of experience in negotiation and learn from the best—listen now!  Outline of This Episode [0:18] Sheila’s Introduction [0:57] What is negotiation? [1:16] Why is negotiation so important? [1:30] Why don’t salespeople like to negotiate? [3:50] Sheila’s negotiation process [7:08] Attributes that make a great sales negotiator [9:43] Tools, tactics, and strategies [11:14] Top 3 negotiation dos and don’ts [15:11] Favorite negotiation story  Salespeople don’t want to strain the customer relationship According to Sheila, a negotiation is any interaction you’re having with someone where you’re hoping to influence them—or maybe they influence you. It’s the way decisions get made. The better you are at it the more you learn and the more influence you have. Salespeople struggle with negotiation because it takes their relationship with a customer and strains it. Why? You’re trying to build a relationship with the people you’re going to serve. You’re learning about their challenges and how you can support what they’re trying to accomplish—then it gets handed to procurement. Suddenly, we have disconnected the negotiation from the underlying needs and it becomes ALL about price. It can feel stressful.  Even worse—in your discomfort—you can give in to their asks. Every time you give in, you’re teaching them how to negotiate with you. Understand your customer’s sphere of influence Sheila believes you need to understand the client’s challenges. What are they trying to accomplish? What have they tried already? What has or hasn’t worked in the past? Who are they trying to influence internally? What else is on their mind? Who do they have to negotiate with to get a green light on this? Who are the key stakeholders who—if they really buy into what you’re doing—are going to be their biggest advocates? It doesn’t always align with whoever has the official job titles. You must listen to find out who the decision-makers are in their world. You must equip your counterpart to be prepared for the internal negotiations they’ll have with those influencers. Sheila points out that “The success of my negotiation hinges on the success of their negotiations.” Why you NEED to build options into your negotiation Another tip that Sheila shares is that you must listen carefully for the language and vocabulary that your counterpart uses internally. Incorporate everything you’ve learned into your proposal—using their own terminology that’s familiar to them. Secondly, you must create different budget options for them in the proposal. For example: Option A: Accomplishes everything you want to accomplish at a certain price point.  Option B: Accomplishes most of what you want to accomplish with more risk, with someone you don’t know, etc. but potentially at a more affordable price. By having a couple of options that test the waters, it actually flushes out they're real interests and constraints. Presenting them with options also gives them an out—if we are going to save some money, what are the tradeoffs? Make it a joint problem for both of you to solve. Perhaps you can’t deliver the same thing for less, but you can work together to deliver as much value as possible for their investment. Negotiating this way helps them feel like they have the autonomy to choose the best fit for them. They always know more about their context and the reactions that they're going to get in their internal conversations than you do. A great sales negotiator is a great listener Sheila emphasizes that the ability to listen is the most important attribute a salesperson can have. She’s recently talked to a vendor about a platform to use for the upcoming school year. The vendor didn’t ask her a SINGLE question. She didn’t ask questions about Sheila’s class, what she was concerned about, or what she needed.  Instead, the saleswoman immediately launched into showing her the features of the platform. It didn’t inspire a lot of confidence. Even just five minutes of asking questions about Sheila’s needs and concerns—followed by the same presentation—would have yielded dramatically different results. What a missed opportunity.  Sheila shares her favorite tools, tactics, and strategies AND her top 3 negotiation dos and don’ts plus her favorite negotiation story. This episode is packed full of useful information—don’t miss it! Connect with Sheila Heen Triad Consulting Group Follow on Twitter Connect on LinkedIn Connect With Paul Watts  LinkedIn Twitter Subscribe to SALES REINVENTED Audio Production and Show notes by PODCAST FAST TRACK https://www.podcastfasttrack.com

On Episode 15 of The End of the Day Podcast, I talk to special guest, Gaby Kogut, about perfectionism and anxiety. Gaby is an art history lecturer from New York City, and the founder of Irreverent Art History, where she teaches weekly art history classes via Zoom in her own "irreverent, silly, weird but really informative and critical manner." (Her tagline: "Because art is more than old, dead crap.")Gaby and I connected through Kara Loewentheil's group coaching program, The Clutch. After chatting, we discovered that our growth journeys were similar in that we both spent a good portion of our lives struggling with perfectionism and anxiety.On this episode, Gaby shares her own journey with perfectionism, and how part of her healing required her to look to her past and let go of unhealthy thought patterns that were passed down from previous generations.Gaby's story is fascinating. To me, it's one of resilience and overcoming. From deep meditation to body-oriented (somatic) therapy to mindset work (specifically, causal self-coaching), Gaby shares how each played a role in reducing her perfectionist thinking and ultimately helped her to start experiencing the fun and enjoyment of life again in a much more healthy and compassionate way.I learned a lot from Gaby on this episode. Her story reaffirms my belief that inner work is the most important work, and the number one gift we can give ourselves to live a healthier, happier life.------Where to find Gaby KogutIrreverent Art HistoryFB: https://www.facebook.com/groups/irreverentarthist/Twitter:@ArtIrreverentIG: @ArtIrreverentPodcast recommendations (Gaby & Kari)1. Mental Illness Happy Hour Podcast with Paul Gilmartin2. Unf*ck Your Brain Podcast with Kara Loewentheil - Ep. 90: Perfectionist Fantasies and Tomorrow Thinking- Ep. 36: Antidotes to Perfectionism (Other Focus + Minimum Baseline)3. WorkLife: A TED Podcast with Adam Grant (Ep: How to Love Criticism)Information on Body-Oriented Therapy (Gaby)https://www.bodyorientedtherapy.com/Books (Gaby)-Radical Acceptance by Tara Brach-Radical Compassion by Tara Brach (Brach teaches the 4 step process called RAIN)-Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila HeenLinks to Resources on Meditation (Gaby)Jack Kornfield DharmaSeedInsight TimerOriginal intro/outro music by JMW.------To learn more about what I do, my coaching philosophy and how to work with me, email me at kari@kariwatterson.com or visit my website at https://kariwatterson.c

In today’s episode we joined Ivy Grey, Vice President of Strategy and Business Development for WordRake, the creator of American Legal Style for PerfectIt, and an advisor to Intelligent Editing Ltd.  Ivy practiced corporate bankruptcy law for ten years before making her transition to full-time legal tech in November 2018. During her decade of legal practice, Ivy was named a Rising Star in the New York Metro Area for five consecutive years, and her significant representations included In re AMR Corp. (American Airlines) and In re Filmed Entertainment Inc. (Columbia House).  5:50 what are add-ins11:24 word add-in you should know about 14:25 Wordrake16:00 marketing a product vs practicing law16:40 efficiency seems threatening because or the way lawyers bill23:00 flat fee vs billable hours26:02 tech for solos from the beginning27:45 calendaring and automationsListen to the podcast  here. Jim’s Hack: From the I Love Marketing podcast by Dean and Joe: a way to clarify things when you’re doing video, when you’re getting ready to make a point use one of two words - Look or Listen - and then pause. This grabs the listeners attention.  Tyson’s Tip: Our friend John Fisher shared his intake binder in the Facebook group - go take a look!Ivy’s Tip: Book - Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen. This helps with changing your behavior to actually be successful! If you enjoyed the show, we’d appreciate a 5-Star review! To keep on maximizing your firm, stay connected!Facebook GroupFacebook PageYouTube channelLinkedInGuild

Listen to our podcast with Rob Wilkinson on the first P: Perception: https://harvardbsc.simplecast.com/episodes/episode-7-4p-leadership-framework-perception. Listen to our podcast with Rob Wilkinson on the second P: Process: https://harvardbsc.simplecast.com/episodes/episode-8-4p-leadership-framework-process. Listen to our podcast with Rob Wilkinson on the third P: People: https://harvardbsc.simplecast.com/episodes/episode-9-4p-leadership-framework-people. Read Eye Movement and Vision by Alfred L. Yarbus: http://wexler.free.fr/library/files/yarbus%20(1967)%20eye%20movements%20and%20vision.pdf.Read Mindset: The New Pyschology of Success by Carol S. Dweck: https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322.Read  What Leaders Really Do by John P. Kotter: https://bsc.cid.harvard.edu/files/bsc/files/kotter_what_leaders_really_do_hbr_2001.pdf.Read Thanks for the Feedback: The Science and Art of Receiving Feedback Well  by Douglas Stone and Sheila Heen: https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664.Learn more about Prof. Robert Wilkinson: https://www.hks.harvard.edu/faculty/robert-wilkinson

Many of us dread “feedback season”. While some exit their reviews happily and even closer to their managers or mentors, others aren’t always so lucky and leave their dejected and defeated. Regardless of the feedback you receive, however, there are research-backed steps you can take to come out on top, make the conversation productive and positive, and recover from any negative feedback. On the other hand, for those who conduct the reviews, also learn how to make your feedback delivery fruitful and mutually beneficial, rather than an awkward exercise. Catalyze the types of changes you look for in your employees this year with concepts such as feedback triggers and how to avoid them, why you should look beyond feedback labels, and how your body language and facial expressions can give you away.

How to Encourage Ratings and Reviews for your house cleaning business is on tap at today's #Askahousecleaner If you wonder how to get Google reviews for your business, you are in the right place. Google, Facebook, and Yelp offer ways for professional house cleaners to receive customer feedback. Using online reviews as a marketing strategy has never been easier. Today's sponsors are Savvy Cleaner Training for house cleaners and maids. And HouseCleaning360 (A hub that partners housekeepers and homeowners.) #SavvyCleaner, #AngelaBrown *** CALENDAR OF EVENTS FOR HOUSE CLEANING TRAINING *** https://SavvyCleaner.com/Calendar-of-Courses *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** How to Get Google Reviews For My Business - Wes McDowell - https://youtu.be/0W5q1X42y44 Top Ten Ways To Get More Customer Feedback - Whiteboard Friday- Moz - https://youtu.be/kTd8yE2Nvw4 How to Ask for Reviews or Testimonials - Andrew Davis - https://youtu.be/Gb6X9b85WHA How to Get Reviews on Yelp 2020 - Carrasco Consulting - Yelp Advertising Partner – https://youtu.be/cXUP-mRO-6c How to Get Higher Google Rankings in 2020 [New Checklist] - Brian Dean - https://youtu.be/aZCIbskIFkk   *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback - https://amzn.to/2Ig7sU4 Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://amzn.to/2TzX7rq The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2TtC2yU Building a StoryBrand: Clarify Your Message So Customers Will Listen - https://amzn.to/2Icqg6T Rock Your Network Marketing Business: How to Become a Network Marketing Rock Star - https://amzn.to/32LxTKZ Social Media Marketing Workbook: How to Use Social Media for Business (2020 Updated Edition) - https://amzn.to/2TiQIls *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

It’s very difficult to give feedback and even harder to receive it without becoming defensive. No one wants to hear that they suck, and it really deflates that ego. You must look at it as constructive because a lot of people have bad tendencies.I am in a 6-week, 192-hour leadership course and I must evaluate 32 people face to face. It’s tough.Growing as a person and giving feedback is hard. Most of the time we are forced to give feedback or hate giving it, but it should be a more normal process in our work environment. It may hurt at first, but it will eventually make you better. ACTION STEPS – Have someone give you feedbackRecommended Read: Thanks for the Feedback: The Science and Art of Receiving Feedback WellSupport the show (https://podcast.entrefied.com/gift)

Why should you take a photo of your passport and keep it on your phone? That’s just one of several important travel tips I discuss that you probably haven’t heard before. https://www.dreamandcotravel.com/20-travel-hacks-to-save-you-time-space-money/You constantly receive criticism and feedback from people – some of it is welcome some not. Some of it is warranted and some of it not. So how can you learn to evaluate the feedback coming at you so you can determine what is true and what is false – and not get defensive? And then how do you use that feedback to your advantage? Sheila Heen author of the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (http://amzn.to/2pelwW0) has studied this and you will find what she has to say extremely helpful.Why do so many marriages and relationships go bad? Dr Harville Hendrix has been studying relationships and has worked with couples for over 30 years. He has authored several books on the topic including Making Marriage Simple (http://amzn.to/2pYzh9k) . He shares some incredible insight into how any relationship can be made better – instantly if at least one person is willing to make some simple changes.And who doesn’t love bacon? Just the smell of bacon cooking is enough to make you crave it. So what is it about bacon that makes it so desirable? I’ll explain the science of bacon in this episode. https://www.youtube.com/watch?t=133&v=27EBed9rzs8This Week's Sponsors-AirMedCare Network.Go to www.AirMedCareNetwork.com/something and get up to a $50 gift card when you use the promo code: something-Theragun. Try it risk free for 30 days and get a free charging stand (a $79 value) when you go to www.Theragun.com/something

Want to keep your fresh cut flowers, fresher? My grandmother always said put aspirin in the water and I’ve also heard you should put a penny in the water or some sugar. Well someone actually tested all these things out – and you’ll hear the results and discover what works best. http://www.realsimple.com/home-organizing/gardening/gardening-flowers/keep-cut-flowers-fresh/flower-foodYou constantly receive criticism and feedback from people – some of it is welcome some not. Some of it is warranted and some of it not. So how can you learn to evaluate the feedback coming at you so you can determine what is true and what is false – and not get defensive? And then how do you use that feedback to your advantage? Sheila Heen author of the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well (http://amzn.to/2pelwW0) has studied this and you will find what she has to say extremely helpful.Why do so many marriages and relationships go bad? Dr Harville Hendrix has been studying relationships and has worked with couples for over 30 years. He has authored several books on the topic including Making Marriage Simple (http://amzn.to/2pYzh9k). He shares some incredible insight into how any relationship can be made better – instantly if at least one person is willing to make some simple changes.Who doesn’t love bacon? Just the smell of bacon cooking is enough to make you crave it. So what is it about bacon that makes it so desirable? I’ll explain the science of bacon in this episode. https://www.youtube.com/watch?t=133&v=27EBed9rzs8

فصل دوم - اپیزود هفتم پادکست درنا   در این قسمت پادکست درنا محسن مهمان ماست و در مورد "بازخوزد" صحبت می‌کنیم: چطور بازخورد مناسب بدیم، جطور بازخورد رو دریافت کنیم، بازخورد دادن و گرفتن چه فایده‌ای داره.   کتابی که معرفی می‌کنیم: Thanks for the Feedback: The Science and Art of Receiving Feedback Well, Douglas Stone and Sheila Heen   پادکست درنا رو مریم‌صفا و سپیده تهیه می کنند. امید صدیق‌فر کار تدوینش رو انجام می‌ده. موسیقی شروع و پایان کار کاوه وارث هست و لوگو رو علی وحید یگانه طراحی کرده.  

Sheila Heen is my guest today. This is the second part of a two-part interview with her. The first part is available here. Sheila is the coauthor of Difficult Conversations: How to Discuss What Matters Most (1999), a New York Times Business Bestseller that has continuously been in print. An updated 10th anniversary edition was published in 2010. She’s also the coauthor of Thanks for the Feedback: The Science and Arts of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood), a New York Times bestseller. She is a lecturer at Harvard Law School and a founder of Triad Consulting Group. Here is a transcript of this episode. If you enjoyed this show, please rate it on iTunes: * Go to the show’s iTunes page and click “View in iTunes”* Click “Ratings and Reviews” which is to the right of “Details”* Next to “Click to Rate” select the stars. See the full list of episodes of Half Hour of Heterodoxy >>

Sheila Heen is my guest today. She’s the coauthor of Difficult Conversations: How to Discuss What Matters Most (1999), a New York Times Business Bestseller that has continuously been in print. An updated 10th anniversary edition was published in 2010. She’s also the coauthor of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood), a New York Times bestseller. She is a lecturer at Harvard Law School and a founder of Triad Consulting Group. We discuss difficult conversations between faculty and students in this episode, the first of two episodes with Sheila Heen. We recorded this using Skype because of technical problems with the application that we normally use. You may notice lower audio quality. Here is a transcript of this episode. Rating the Show If you enjoyed this show, please rate it on iTunes: * Go to the show’s iTunes page and click “View in iTunes”* Click “Ratings and Reviews” which is to the right of “Details”* Next to “Click to Rate” select the stars. See the full list of episodes of Half Hour of Heterodoxy >>

Douglas Stone is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School, where he teaches negotiation. Through Triad, he consults to a wide range of organizations, including Fidelity, Honda, HP, IBM, Merck, Microsoft, and Shell. Doug is co-author of the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most (Penguin 2000), and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It's Off-Base, Unfair, Poorly Delivered and Frankly, You're Not in the Mood) (Viking/Penguin 2014). His articles on negotiation and conflict resolution have appeared in the New York Times, the Los Angeles Times, and the Boston Globe. He has appeared on many TV and radio shows, including Oprah. For more on Doug please visit www.triadconsultinggroup.comIn this episode we cover a wide array of topics including:-The three types of feedback (coaching, evaluation, and recognition), what they are, why they are important, and why we so often miss the mark with feedback-What gets in the way of receiving feedback-How to deliver feedback more effectively -The importance of moving from judgment to curiosity (and compassion) to foster learning-Why stories are so important in difficult conversations-Strategies and insights for engaging in difficult conversations more skillfully-And much more!For show notes and more please visit www.joshuasteinfeldt.com/podcastTake a moment and let us know what you think about the show by rating it on iTunes or writing a review. Thanks for listening and enjoy the show!Support the show (https://joshuasteinfeldt.com/donate/)

On this episode of the podcast, we welcome Sheila Heen. Sheila is the CEO of Triad Consulting and has been a lecturer at Harvard Law School since 1995. She has spent the last twenty years with the Harvard Negotiation Project, researching and developing negotiation theory. Her book Thanks for the Feedback: The Science and Art of Receiving Feedback provides the basis for our discussion today. We also preview what to expect at her workshop for the BRG Women’s Leadership Conference later this year.

Managing Pain and Suffering at Work with Amy Newell Guest Amy Newell: (https://twitter.com/amynewell): Director of Engineering at Wistia. Previous Director of Engineering at PatientsLikeMe (https://www.patientslikeme.com/). RailsConf 2019 - Failure, Risk, and Shame: Approaching Suffering at Work by Amy Newell (https://www.youtube.com/watch?v=BRG6uIkHH8c) Summary Our guest this week is Amy Newell. Amy is the Director of Engineering at Wistia, and she gave a talk at RailsConf this year entitled “Failure, Risk, and Shame: Approaching pain and suffering at work”. We have what I hope is an uplifting conversation about failure and pain, how to recognize it, and how to skillfully manage those feelings to be more resilient, prevent additional pain, and ultimately be more satisfied with your job. Notes 01:56 - Why Use Words Like “Pain” and “Shame” When Talking About Work Experience - Thinking, Fast and Slow by Daniel Kahneman (https://www.amazon.com/Thinking-Fast-Slow-Daniel-Kahneman/dp/0374533555) 04:21 - Specific Kinds of Pain and Suffering at Work 07:31 - Mistakes People Make When They’re Dealing with Failure, Anxiety, and Shame 10:28 - Skillful Responses 17:37 - Mitigating Pain 21:57 - Skillful Responses (Cont’d) 25:04 - Mindfulness - RAIN: Tara Brach (https://www.tarabrach.com/rain/) 30:34 - Feedback and Identity - Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen (https://www.amazon.com/Thanks-Feedback-Science-Receiving-Well/dp/0670014664) - Paul Graham: Keep Your Identity Small (http://www.paulgraham.com/identity.html) Special Guest: Amy Newell.

Episode Notes On the inaugural episode of "Workplace Hugs" Rami and Shannon talk about the book "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila Heen. They dig in to understand the idea of a Second Score and how to approach both giving and receiving feedback.

Jesse Chapman, a very special guest host, walks us through the New York Times Bestseller Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen. Read more about the authors below! Difficult Conversations provides a step-by-step approach to having tough conversations with less stress and more success. The book promises you'll learn how to:  -Decipher the underlying structure of every difficult conversation  -Start a conversation without defensiveness  -Listen for the meaning of what is not said  -Stay balanced in the face of attacks and accusations -Move from emotion to productive problem solving In this Difficult Conversations book review, we cover the main philosophies of the book and try mock difficult conversations ourselves. About the authors: Douglas Stone is a lecturer on Law at Harvard Law School and a founder of Triad Consulting Group. His articles on negotiation and conflict resolution have appeared in the New York Times, the Los Angeles Times, the Boston Globe, Management Consultant News, and IT Metrics. He has appeared on many TV and radio shows, including Oprah, and was a key-note speaker at the 2006 World Negotiation Forum in Brazil. Sheila Heen is also a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995. Sheila has spent more than twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult negotiations – where emotions run high and relationships become strained. Sheila and Doug are co-authors of the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) Bruce Patton is cofounder and distinguished fellow of the Harvard Negotiation Project and a founder and partner of Vantage Partners, LLC. Along with Roger Fisher, Patton pioneered the teaching of negotiation at Harvard Law School, where he has taught since 1981. In the public arena, he helped to structure the resolution of the 1980 U.S.-Iranian hostage conflict and continues to work toward better conflict management in the Middle East and elsewhere. He is a co-author of the bestselling book Getting to YES: Negotiating Agreement Without Giving In.  If you'd like to buy the book, you can snag it here.  And if you'd like to know more about our awesome guest host Jesse, he can be found on Instagram @waitreally Jesse’s podcast Beyond Beyond Belief is also a ton of fun. Don’t forget to subscribe, rate, and review Go Help Yourself!

How to have difficult conversations. Today I bring you Sheila Heen. An expert on managing difficult negotiations, Sheila is a lecturer at Harvard Law School and a founder of Triad Consulting. Her corporate clients include Apple, Unilever, the Federal Reserve Bank, Pixar, Novartis, and numerous others. She often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together. She’s the author of two New York Times bestselling books. Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. She’s also spent the last 20 years with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila has appeared on shows as diverse as Oprah, The G. Gordon Liddy Show, NPR, Fox News, and CNBC’s Power Lunch. If you don’t have time to listen to the entire episode or if you hear something that you like but don’t have time to write it down, be sure to grab your free copy of the Action Plan from this episode-- as well as get access to action plans from EVERY episode-- at JimHarshawJr.com/Action/. Let's connect: Website | Facebook | Twitter About Your Host Jim Harshaw My name is Jim Harshaw. And I know where you’re at. You’re working hard and qualified for what you do but you aren’t getting what you want. You have plans on getting to the C-suite or launching a business but ultimate success seems as far away today as ever. You’re in the right place because you can get there from here. And I can help. Who I Am I’m a speaker, coach, and former Division I All-American wrestler that helps motivated former athletes to reach their full potential by getting clarity on what they really want and taking aggressive action to lead their ideal life not just despite their prior failures but because of them. I’m a husband and father of four. And I’m a serial entrepreneur. I’ve launched multiple successful businesses as well as the obligatory failed one. I’ve been the executive director of a non-profit and have raised millions of dollars. I’ve worked in sales. I’ve even been a Division I head coach. While I was born in a blue-collar home I have spent my life surrounded by Olympians, CEO’s and millionaires. Jim Rohn said, “You are the average of the five people you spend the most time with.” I’ve been lucky. I’ve learned the habits of successful people and guess what. You’re just like them. I know because I know your type. You’re programmed for hard work, which is a prerequisite for success, but you’ve never been shown how to use what you know to create the life you want with the tools you have. I will show you how. Why You Are Here You've worked hard to achieve greatness. You’ve set goals and maybe even set records. You’ve definitely failed and you’ve at some point found yourself questioning if you were on the right track. You need to understand this: You are far more prepared to succeed than those who’ve not tried, competed, struggled and overcome like you have. That’s the value of your education as someone who aims high. You are prepared to be as successful as your wildest dreams will allow. Here I will teach you, with the help of brilliant minds that have been shaped by failure, struggle, and adversity, to be who you want to be. I sense that you want this because you have read this far. To take the next step today, click here. FOLLOW JIM Website | Facebook | Twitter

Starting the new year nice and easy with a few good books and perhaps some Tacos and a good Mexican beer. This episode was recorded in San Diego California and is a rundown of my favourite books of 2018. If you love reading about design, and topics related to becoming more aware then this would be for you. It's also a handy primer, just in case you get locked up, and you're not sure which book to choose from the prison library. Happy 2019! Highlights San Diego Old Town San Diego William B Kolender Sheriff’s Museum Simon Sinek. Start with why Roberto Verganti. Meaningful innovation in a World awash with ideas - Seth Godin on Impact Theory. How to Be a Linchpin. Seth Godin’s altMBA The Bootstrapper’s Workshop Podcast Fellowship Benjamin Zander - An Introduction to ‘One-Buttock’ Playing Steven Pressfield’s Website Books Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean - by Roberto Verganti The Win Without Pitching Manifesto by Blair Enns The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier The Art of Possibility by Rosamund Stone Zander, Benjamin Zander Linchpin: Are You Indispensable? by Seth Godin The War of Art: Break Through the Blocks & Win Your Inner Creative Battles by Steven Pressfield  Event Design: Handbook to create an event that matters by Roel Frissen, Ruud Janssen, Dennis Luijer A Beautiful Constraint: How to Transform Your Limitations Into Advantages, and Why It's Everyone's Business by Adam Morgan, Mark Barden The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath, Dan Heath A More Beautiful Question: The Power of Inquiry to Spark Breakthrough Ideas by Warren Berger Bonus Books Designing Your Life: How to Build a Well-Lived, Joyful Life by Bill Burnett, David J. Evans This is Marketing: You Can't Be Seen Until You Learn To See by Seth Godin Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone, Sheila Heen Thinking in Bets: Making Smarter Decisions When You Don't Have All the Facts by Annie Duke  Wait, What?: And Life's Other Essential Questions by James E. Ryan Difference: The one-page method for reimagining your business and reinventing your marketing by Bernadette Jiwa Please connect with me, Werner on GoodReads, if you’re keen to chat more. - https://www.goodreads.com/user/show/65014518-werner Or Twitter Or www.blocthinking.com

Last week, I enjoyed a couple days in the Connecticut office to immerse myself in an all-day training about World-Class Communication -- led by the one and only Marcus Sheridan.  Every concept covered was so enlightening to me but one that particularly stood out was all about feedback. Marcus referenced one of my favorite books I read in 2018, Radical Candor, and challenged me by asking whether or not I ask for feedback from my team. I sat a little more upright and proudly responded "yes, I ask almost every week." When he followed up his question with "and how often do they give you challenging feedback," I realized it was not very often. On a surface level, you may think that's great! My team doesn't have any issues with the way I coach so I must be the most perfect manager ever. Right? Wrong. The reality is, I don't ask them effective enough questions to warrant them giving me direct feedback. Marcus went on to say that it was not only important for me to receive feedback so I can continue to grow, but that it was just as important for my team to see how I react when receiving feedback so they can continue to grow. Learning how to receive feedback well can be difficult and it wasn't until I started reading Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen that I realized I am not as open to receiving feedback as I thought I was. In today's episode, Marcella and I breakdown the three different types and purposes of feedback and discuss how you can dig deeper to understand the reasoning behind the feedback you're receiving.

With Sheila Heen Sheila is a Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer on Law since 1995. Sheila’s corporate clients include Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, Ford, Novartis, AT&T and numerous family businesses. She often works with executive teams, helping them to work through conflict, repair working relationships, and make sound decisions together. Sheila is co-author of two New York Times bestsellers: Difficult Conversations: How to Discuss What Matters Most (Penguin 2nd ed 2010), and the recently released Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood) (Penguin 2014). She has written for the Harvard Business Review, for the New York Times as a guest expert and as a Modern Love writer. In this episode we'll talk about: Feedback and how we need to change our mindsets. The biggest myth about feedback Why giving and getting feedback is so challenging? Even when someone is saying SUPER nice things it can still SO CRINGEY! The three types of feedback that Sheila has been able to identify through her work and how they intersect Why we REJECT feedback/coaching? “The impact you have on other people is invisible to you.” ~ Sheila Heen The best way to see and understand our own impact on the world? The key to getting valuable, helpful feedback? How Sheila came to her own realizations about feedback? For more see https://info.smartsavvy.com/podcast

Authors Douglas Stone and Sheila Heen teach skills for receiving feedback in their book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Subtitled Even When It Is Off Base, Unfair, Poorly Delivered, and, Frankly, You're Not in the Mood, the book strikes at the heart of why getting feedback can be uncomfortable, awkward, and even painful. Stone and Heen hit the troubles and triggers that surround the skills we need to accept opinions and advice from others. 00:15   Intro to Doug Stone, author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well 00:25   Founder of Triad Consulting Group and Lecturer on Law at Harvard Law School 02:00   Janet’s daughter-in-law read Feedback at Vivint (company) book group 02:20   Vivint employees share their feedback with Stone 02:40   Book includes good advice for feedback givers, too 02:50   How should we give feedback to those who don’t want to receive it? 04:20   Why Stone focuses on receiving rather than on giving feedback 06:00   Receiving feedback can be both really hard and really helpful; an active skill 07:00   Long subtitle explains the feedback conundrum 07:45   Most don’t really want feedback; life experiences tell us it can be painful or wrong 08:20   Receiving feedback not the same as taking feedback 09:30   Types of feedback: appreciation, coaching, evaluation (We need all three!) 09:45   We get emotionally tangled when we hear one kind and need another 10:45   Coaching: at the heart of feedback; helps us improve; can be specific 11:10   Evaluation: ranks or places us; comparative 13:00   Receivers should elicit from feedback givers the kind of feedback they need/want 15:10   Norman Rockwell’s triple self-portrait included at end of book 16:00   How to amplify our own blind spots 17:00   Paradox – think we know ourselves best, yet feedback often reflection of unknown parts 17:45   Unbeknownst to us, body language and facial expressions can belie our true selves 19:15   Increase awareness of our silent messages by actively soliciting help from others 21:20   Use language that elicits the precise type of feedback you’re seeking 24:40   Genuine, truthful feedback can jeopardize relationships 25:10   Book’s teachings can give voice, confidence, and power to strengthen relationships 25:30   Asking for workplace feedback can make you easier to work with 27:15   Feedback can enhance our “growth mindset” (Carol Dweck) 28:45   Unclear feedback (coaching vs. evaluation) – receiver can choose which to hear 29:45   Coaching feedback easier to take in than evaluation 30:45   “Constructive criticism” 31:20   Two kinds of coaching: how to improve you and how to improve a relationship with you 34:00   How to avoid the “Google bias” 38:50   Receiving feedback requires a degree of courage 40:45   Reframing feedback makes it easier to receive 41:30   In business, make the topic of feedback easy to discuss 44:30   Recommendation: True Colors Card Game: What Do Your Friends Really Think of You? BUY Thanks for the Feedback: The Science and Art of Receiving Feedback Well BUY True Colors Card Game Connect with Nonfiction4Life! Facebook Instagram Twitter YouTube Website Special thanks… Music Credit Sound Editing Credit

Get in touch with the guest, Adelina Chalmers: via LinkedIn her website or on Twitter. Selected perspectives from Adelina: Given Negative Feedback and Felt Unable to Control Your Emotions? Here's What You Can Do About It Did you Have a Fight in the First 30 min of Your Meeting and THEN Agreed a Way Forward? Here's Why and What You Can Do Instead Why Engineers Distrust Leaders and What You Can Do About It "How do I convince people they are wrong?" - here's a question I get a lot from Engineers How to Run Effective Meetings? RESOURCES: Books: Thanks for the Feedback: The Science and Art of Receiving Feedback Well The Chimp Paradox: The Acclaimed Mind Management Programme to Help You Achieve Success, Confidence and Happiness Linchpin: Are You Indispensable? Tribes: We Need You to Lead Us Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal And more: The 14-day cooling off period Why Executives Become Confrontational during a Project Update and What You Can Do About It

Camille Fournier is the head of Platform Engineering at Two Sigma, a financial company in New York City. Prior to joining Two Sigma she was the Chief Technology Officer of Rent the Runway, a transformative brand that offers unprecedented access to designer fashion, disrupting the way millions of women get dressed. She is an open source contributor and project committee member for both Apache ZooKeeper and the Dropwizard web framework. Prior to working for Rent the Runway, Camille served as a software engineer at Microsoft, and most recently, spent several years as a technical specialist at Goldman Sachs, creating distributed systems for managing risk analysis and firm-wide infrastructure. She has a BS in Computer Science from Carnegie Mellon University and an MS in Computer Science from the University of Wisconsin-Madison. Camille is a well-respected voice within the tech community, speaking on a variety of topics such as engineering leadership, distributed systems, scaling teams, and technical architecture. In 2017 she released her book, “The Manager’s Path: A Guide for Tech Leaders Navigating Growth and Change.” Contact Info: Twitter: @skamille Medium: https://medium.com/@skamille  Camille Talk: http://www.camilletalk.com/ Show Notes: Thanks for the Feedback: The Science and Art of Receiving Feedback Well Harvard Business Review Turn the Ship Around!: A True Story of Turning Followers into Leaders What Got You Here Won't Get You There: How Successful People Become Even More Successful The Effective Executive: The Definitive Guide to Getting the Right Things Done The Five Dysfunctions of a Team

Get in touch with the guest, Louis Grenier: via email: louis at everyonehatesmarketers.com His work: Content lead at Hotjar Co-producer of The Humans Strike Back by Hotjar Creator of Everyone Hates Marketers (Let's Change That) RESOURCES: Book - Good Strategy, Bad Strategy: The Difference and Why It Matters - https://www.goodreads.com/book/show/11721966-good-strategy-bad-strategy Radical Candor: Be a Kickass Boss Without Losing Your Humanity - https://www.goodreads.com/book/show/29939161-radical-candor Thanks for the Feedback: The Science and Art of Receiving Feedback Well - https://www.goodreads.com/book/show/18114120-thanks-for-the-feedback Louis actually doesn't like this one, but I still included it: Strengths Finder 2.0 - https://www.goodreads.com/book/show/56454.Strengths_Finder_2_0 The Daily Stoic: 366 Meditations for Clarity, Effectiveness, and Serenity - https://www.goodreads.com/book/show/29093292-the-daily-stoic The My Unique Ability exercise (check out the last page) - http://simplelifestrategies.com/zoe/UniqueAbility.pdf Akimbo - The Grand Opening - https://art19.com/shows/akimbo/episodes/4b6a2baf-e4a8-49d5-a3f4-2e96e745bf65 And a quote to wrap it up: "Life is a sum of all your choices. So, what are you doing today?" - Louis quoting his fellow Frenchman, Albert Camus.

Joe Ferraro is currently in his 19th year as an educator, teaching English 12, Public Speaking, and Creative Writing. In addition to his work in the classroom, he is the creator and host of the personal growth podcast One Percent Better. His mission is to help people leverage small changes in mindset, language, and behavior in order to get life-changing results. On his quest to learn the secrets of daily improvement, Joe has interviewed some of the most creative minds in the world. Authors like Seth Godin, Daniel Pink, and Debbie Millman. World Champions like 14-time World Series of Poker champion Phil Hellmuth. People as far reaching as former FBI lead hostage negotiator Chris Voss. Joe’s writing has been featured on TopCoach.com and Inside Pitch Magazine. Joe has been a guest on several podcasts, including Teacher Tunnel, Creative NonFiction, TopCoach, and The Baseball Drive. You can follow Joe and his journey at Onepercentbetterproject.com (http://Onepercentbetterproject.com) BOOKS: Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek (https://amzn.to/2Lr2Z0u) Difficult Conversations: How to Discuss What Matters Most by Douglas Stone and Sheila Heen (https://amzn.to/2M4mP2E) Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen (https://amzn.to/2xVBSsq) The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz (https://amzn.to/2sEozHZ) Outliers: The Story of Success by Malcolm Gladwell (https://amzn.to/2xP5Der) Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss (https://amzn.to/2JwvOeB) Linchpin: Are You Indispensable? by Seth Godin (https://amzn.to/2xQdZCD) CONTACT: https://www.onepercentbetterproject.com/ (https://www.onepercentbetterproject.com/) https://www.onepercentbetterproject.com/the-podcast/ (https://www.onepercentbetterproject.com/the-podcast/) ————————————————————————————————– I CO-WROTE A BOOK! This summer I co-authored, with a group of amazing entrepreneurs, a book called THE CHOICE which is available for pre-order now. My chapter is focused on how I fail and overcome it. We are currently building a pre-order list for publishers and every order counts. When you have a moment please click on this link, check out the book trailer, and pre-order a copy or 4. THE CHOICE (https://pszr.co/ZjzBq) Thank you!! BONUS: This podcast is brought to you by Audible. I have used Audible for years, and I love audiobooks. Click on the link to get a 30-day free trial, complete with a credit for a free audiobook download Audible.com (http://www.audibletrial.com/Yuri) QUESTION(S) OF THE DAY: What was your favorite quote or lesson from this episode? Please let me know in the comments.

What is your dignity zone? It’s a place where you feel trusted, respected, and safe. A dignity zone is more than a physical environment. It’s a state of being, an awareness that elevates your self esteem and defines a culture that lets you grow and thrive. Esther Weinberg, today’s podcast guest, has built her entrepreneurial success on the foundation of  her dignity zone. It is also the key that unlocks the power and leadership of the media companies she helps to transform and prosper. Esther is bold, passionate, and bright. You will be inspired by her courage and willingness to embrace change and step into the unknown. Learn how and why she left a great job at Disney to create her own company, MindLight Group. Follow her on her exciting journey that took her from the safety and comfort of a career in the United States to her gratifying work in Uganda. Expand your mind with her insight on the power of being vs. doing and owning your personal power. Discover why it’s important to find your own voice. Experience the vicarious thrill of Esther’s climb to the top of Mt. Kilimanjaro. Today’s podcast is for women and men, people in the corporate world and entrepreneurs, business leaders, and anyone passionate about mindset and personal growth. BOOKS IN THIS PODCAST Into Thin Air: A Personal Account of the Mt. Everest Disaster by John Krakauer Triggers: Creating Behavior That Lasts–Becoming the Person You Want to Be by Marshall Goldsmith and Wendy Speake Emotional Agility: Get Unstuck, Embrace Change, and Thrive in Work and Life by Susan David Appreciative Inquiry: A Positive Revolution in Change by David L. Cooperrider and Diana Whitney The Power of Appreciative Inquiry by Diana Whitney and Amanda Trosten-Bloom Immunity to Change: How to Overcome it and Unlock the Potential in Yourself and Your Organization by Robert Keegan and Lisa Laskow Lahey Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen The Code of the Extraordinary Mind by Vishen Lakhiani ESTHER’S FAVORITE QUOTE “What we think determines what happens to us, so if we want to change our lives, we need to stretch our minds.” – Wayne Dyer CONTACT ESTHER www.MindLightGroup.com (https://mindlightgroup.com/)

Rachael is an engineering manager for the infrastructure and backend teams at Lever, a collaborative hiring software product helping companies recruit and grow their teams. She joined the team in 2014 as a product engineer and was one of the first employees to kickoff internal discussions around diversity and inclusion. She transitioned into a management role over a year ago and is dedicated to growing engineering teams who have a strong combination of technical and soft skills. On today's episode we discuss best practices in hiring and diversity and inclusion in tech companies. Contact Info: https://www.linkedin.com/in/rkstedman/https://twitter.com/rkstedman Twitter: @rkstedman Show Notes: Lever - The Diversity & Inclusion Handbook Thanks for the Feedback: The Science and Art of Receiving Feedback Well Textio - Augmented Writing

In this episode we discuss having hard conversations, overcoming fear to grow as a technology leader and humanizing the interviewing process. Emily Leathers helps leaders, teams, and communities achieve big goals that make a difference. She’s lucky enough to hold two dream jobs at the same time: as a Director of Engineering at a small startup called Brigade, where she builds web and native apps to help voters make our elected representatives actually work for us, and as an engineering leadership coach and consultant, where she helps engineering leaders at all levels develop the skills, self-awareness, and vision they need to build high-performing, thriving teams. Contact Info: Website / blog: >greatenough.me Twitter: @eleather Show Notes: Manager Tools Podcast Coaching for Leaders Podcast The Look and Sound of Leadership Podcast Thanks for the Feedback: The Science and Art of Receiving Feedback Well The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever The Four Tendencies: The Indispensable Personality Profiles That Reveal How to Make Your Life Better (and Other People's Lives Better, Too) Engineering Leadership Slack

This week we’re talking about feedback. Specifically I’m reviewing the book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Sheila Heen and Douglas Stone, professors of negotiation at Harvard Law School and Coauthors of Difficult Conversations.

"Should I stay or should I go?" House cleaner has a confirmed appointment but finds the customer is sleeping. Maid service training doesn't tell you "should I stay or should I go?" Today on Ask a House Cleaner a confused maid asks "should I stay or should I go?" Angela Brown, The House Cleaning Guru gives tips for emergency situations. You've confirmed in advance. She's expecting you to come clean. She knows you have a cancellation policy. And she knows the rules for rescheduling when she's home sick. THIS SHOW WAS SPONSORED BY SAVVY CLEANER - House Cleaner Training and Certification. COMPLETE SHOW NOTES for this episode found at http://askahousecleaner.com/should-i-stay-or-should-i-go/ RESOURCES FROM THIS EPISODE: How to Say Anything to Anyone: A Guide to Building Business Relationships That Really Work - http://amzn.to/2iLesPe The Way of the Shepherd: 7 Ancient Secrets to Managing Productive People - http://amzn.to/2wrojwR Make Your Mark: The Creative's Guide to Building a Business with Impact - http://amzn.to/2vNQkwk People Skills - http://amzn.to/2en3zxP Leadership: Management Skills, Social Skills, Communication Skills - All The Skills You'll Need - http://amzn.to/2iLXHU5 How To Analyze People Ultimate Guide: Learn Psychology, Body Language, Perception, Types of Personalities & Universal Rules - http://amzn.to/2etujRb Convince Them in 90 Seconds or Less: How to Connect in Business - http://amzn.to/2wqW2GB Just Listen: Discover the Secret to Getting Through to Absolutely Anyone - http://amzn.to/2xBl4mv Thanks for the Feedback: The Science and Art of Receiving Feedback Well - http://amzn.to/2xBdpV7 The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team's Success - http://amzn.to/2xBCVJU DID YOU KNOW YOU CAN WATCH THIS EPISODE ON YOUTUBE? https://youtu.be/Op3QCHB9PeA GOT A QUESTION for the show? There is a microphone at http://askahousecleaner.com/show click on the blue button and record. HOUSE CLEANING TIPS VAULT (VIP Premium Tips – Free) https://savvycleaner.com/tips FOLLOW SAVVY CLEANER FOR TIPS AND TRAINING ON SOCIAL MEDIA https://Facebook.com/SavvyCleaner https://Twitter.com/SavvyCleaner https://Instagram.com/SavvyCleaner https://Pinterest.com/SavvyCleaner https://Linkedin.com/in/SavvyCleaner Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean and what chemicals to use on various surfaces. Learn the fastest way to start a cleaning business as well as marketing and advertising tips to grow your cleaning service. Ever wonder how to find top quality house cleaners, housekeepers, and maids? We’ve got you covered from recruiting to employee motivation and retention tactics. Discover strategies to boost your cleaning clientele and how to provide outstanding customer service. And we’ve got time-saving hacks for DIY home cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids. DISCLAIMER: During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show. Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU! SPONSORSHIPS & BRANDS: We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com

GUEST: Elaine Lin Hering http://triadconsultinggroup.com/ https://www.linkedin.com/in/elainelinhering/ lin@diffcon.com   Across industries, people say that feedback conversations are their most difficult conversations -- both giving and receiving.   ONe the receiving end, it’s triggering. On the giving end, you may cause a trigger in the receiver, and you don’t know how it’s being received.   Three kinds of feedback: Positive feedback: appreciation Coaching: guidance for improved effectiveness Evaluation: Tracking against expectations   In order to learn and thrive and do good work, we need all three kinds of feedback.Feedback is: solicited and unsolicited Verbal and non-verbal   When receiving feedback, people often feel judged.   When feedback is non-verbal, it’s especially hard to interpret.   Principles of Improvisation: Everything is an offer. We are meaning making machines. Be specific. Yes, And. “Tell me more about that.”   Skills for giving feedback is half the equation. Receiving feedback is an equally important set of skills.   We reject feedback for three reasons: Truth trigger: You’re wrong. You have incomplete data. Relationship trigger: I don’t like or trust you and your motivations. Identity trigger: That’s not me. That’s not who I want to be. I don’t want to face the possibility that this describes me or my behavior.   Build awareness as a feedback giver and receiver of the above triggers.   As a giver of feedback, notice and unpack the labels you’re using in giving feedback -- and Be Specific. Specificity can help get around the truth trigger by helping people to be clear that we’re talking about the same thing.   As a receiver of feedback… take some time away and assess the feedback away from the stress of the confrontation.   Don’t use vague or uncertain terms that require interpretation, and that will inevitably get different interpretations from different people. “Be more man-like.”   Describe behavior and describe impact instead.   When receiving feedback, observe your first reaction, and then you can choose your response.   Human beings think in labels. It’s our job as givers (and even as receivers) to translate those labels into useful information.   How can you frame the feedback to be in the self-interest of the feedback receiver. How will it benefit that person to make the change you’re suggesting?   As a receiver, if 90% of the feedback someone gives you is off and irrelevant, focus on the 10% that can serve you.   Feedback is information exchange and it’s the fuel and driver for getting stuff done. So, ask yourself, how is feedback going on our team? How painful is it? How effective is it?We need a mindset shift: Feedback isn’t the “F” word. It’s an opportunity for improvement and accelerated growth.   Neglecting to give feedback insulates people from the reality of their behavior, of the reality of the impact of that behavior. If you aren’t giving me feedback, you’re cheating me out of the opportunity to learn and grow.   There is no learning without feedback.   If you’re giving people feedback, and it’s not working. 1) Look at how you’re having the conversation. 2) Give meta-feedback. “We’ve had this conversation before. There’s a problem here with your making adjustments based on feedback.”   It’s critical to discuss the impact, the results, the consequences of behavior.   As feedback givers, we will never be free of bias. We can work to filter it out. And as feedback receivers, our job is to try to filter through that bias as well. Your host on Mighty Good Work is Aaron Schmookler. https://www.linkedin.com/in/schmookler/   And, we’re The Yes Works -- Helping to make work good for people, and make people good for work.   www.TheYesWorks.com   Resources mentioned in today’s show: Getting to Yes: Negotiating Agreement Without Giving In, by Roger Fisher and William Ury Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone Thanks for the Feedback: The Science and Art of Receiving Feedback Well…, by Douglas Stone and Sheila Heen Manager Tools HR West, A Professional Conference for HR folks in Northern California

Cumulative AdvantageAs customers, we want our purchase decisions to be easy and we actually make most purchases automatically. We are creatures of habit. That's why the subscription model has become so popular in so many industries. We don't need to consciously decide about routine purchases.It's all about gaining the Cumulative Advantage—once you gain a small advantage over the competition, it grows over time as purchasing your product or service becomes a habit to customers.Today's Guest – David AlanA friend's sew-savvy mom and how-to Youtube videos helped born entrepreneur David Alan launch The Proper Knot. In two short years, this hands-on experience of developing a brand new concept from the ground-up has helped David Alan launch into realms creators only hope to touch.David's unyielding approach to changing the perception of the modern gentleman has caught the attention of WWE superstars like Titus O'Neil, whom he currently makes custom suits for at David Alan Clothing. Listen as he walks us through the struggles of developing an idea, perseverance, and how recognizing your target market allows you to make the correct contacts in business early in your career.About DavidDavid graduated from Duquesne University with a degree in marketing and sports marketing. After graduating Alan had a job as a medical device salesman while developing The Proper Knot. His skills extend beyond necktie accessories as he now styles some of WWE's biggest superstars under his company David Alan Clothing. David lives in the Pittsburgh neighborhood of Mt. Washington and can frequently be found working along with other driven entrepreneurs whom he offers growing-pain advice to at his local coffee shop.Connect with David on LinkedIn.The NoBS Marketing Show is brought to you by audible.com. Get a FREE audiobook download and 30-day free trial at www.audibletrial.com/NoBS. Try a book like Thanks for the Feedback: The Science and Art of Receiving Feedback Well by by Douglas Stone and Sheila Heen. You can download it for free today.

Knowing how to give and receive feedback is essential for our personal and professional growth. To remedy the discomfort we have with it, most books and articles focus on how the giver of feedback can take the sting out of its delivery with tactics like the ever-popular "criticism sandwich." But Doug Stone argues in his latest book that when it comes to feedback, we should be focusing on how we can be better receivers of it. Stone is the co-author of the book "Thanks for the Feedback: The Science and Art of Receiving Feedback Well" and today he joins me on the show to discuss why even constructive criticism is so hard to take, as well as brass-tacks advice on how you can be less defensive and more open to the feedback you receive on a daily basis. You’ll want to take notes on this episode. It’s crammed with information that can improve your life immediately.

December Leadership Book Club Members: Tabby Hinderaker, Jennifer Lamkins, Wendy Rettenmeier, Robin Lindbeck This Week: We finish up our discussion with pages 209-310 of Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Shelia Heen. Available in Hardcover, Paperback, Kindle or … Continue reading →

In this special podcast series we have partnered with top well-being experts to help coach five members of our Live Happy team on how to make better choices and build habits that lead more fulfilling lives. Through this series we tackle topics like improving communication with others, managing negative thinking, overcoming chronic insomnia, setting life goals and learning to unplug from work. Michele Gravelle is a consultant with Triad Consulting where she works with the authors of the bestselling books: Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Michele also facilitates executive education programs at the Harvard Negotiation Institute and Duke Corporate Education. In this episode Live Happy magazine Science Editor Paula Felps talks with Michele about the obstacles to effective communication and how to improve your communication with others.

In 'Danke für das Feedback' (engl: Thanks for the Feedback: The Science and Art of Receiving Feedback Well) geht es darum wie man Feedback empfängt. Gutes Feedback soll ja sachlich und präzise sein, sich auf etwas in naher Vergangenheit beziehen und sich auf Handlungen und nicht auf die Person beziehen. Aber leider machen die meisten Menschen das nicht. Das Buch stellt die steile These auf, dass wir die Menschen um uns herum nicht ändern können. Daher gibt es Buch eine Handreichung, wie man mit jeder Art von Feedback umgehen kann. Sei es nützlich, konkret und wertschätzend – oder schwer umzusetzen, ungenaue und als Beleidigung formuliert. Zunächst besprechen wir die vier Teile des Buchs: Wahrheitstrigger, Beziehungstrigger, Identitätstrigger und Feedback in Konversationen. Danach diskutieren wir noch ein paar Beispiele - unter anderem gibt Johannes Weinni Feedback dazu, ob und wo er zu viel redet. Leider ist die Tonspur von Weinni manchmal etwas abgeschnitten. Wir entschuldigen uns und geloben Besserung!

You may have received training on giving feedback, but do you maximize how you receive it? On this show, discover how to get way better at accepting feedback. Guest: Sheila Heen Author with Douglas Stone of Thanks for the Feedback: The Science and Art of Receiving Feedback Well* Author with Douglas Stone and Bruce Patton of the New York Times Business Bestseller Difficult Conversations* Feedback sits at the core of two human needs: Our need to get better Our need to be accepted, respected, and loved for how we are now “Who’s giving the feedback is often a louder message than what they’re saying.” -Sheila Heen The six steps: 1. Know your tendencies Baseline (or set point): a level of satisfaction that you gravitate towards in the absence of life events Swing: how far positive or negative feedback knocks you off your baseline Recovery: how long it takes you to come back to your baseline Recovery speed can be different for positive and negative feedback Understanding your profile can help you dismantle your distortions Also, this helps you to be more empathetic to others who have different styles than you do 2. Disentangle the “what” from the “who” If the feedback is wise, it shouldn’t matter who delivers it (but it does). Solicit feedback from the people who you find difficult to work with 3. Sort towards coaching Three kinds of feedback Appreciation: sometimes when people ask for more feedback, they really want more of this Coaching: helping you get better at something Evaluation: where you rank or stand Sheila uses this with her children to speak about their grades and what it says about what they can change Separating these three things is helpful, since evaluation is very loud and people don’t often hear anything else 4. Unpack the feedback Most of what we hear comes in vague labels. It requires you as a receiver to be a more active participant. 5. Ask for just one thing “What’s one thing you see me doing (or failing to do) that holds me back?” 6. Engage in small experiments “I don’t believe that receiving feedback well means that you have to take the feedback.” -Sheila Heen It’s hard to know if feedback is helpful until we try it out. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

You may have received training on giving feedback, but do you maximize how you receive it? On this show, discover how to get way better at accepting feedback. Guest: Sheila Heen Author with Douglas Stone of Thanks for the Feedback: The Science and Art of Receiving Feedback Well* Author with Douglas Stone and Bruce Patton of the New York Times Business Bestseller Difficult Conversations* Feedback sits at the core of two human needs: Our need to get better Our need to be accepted, respected, and loved for how we are now “Who’s giving the feedback is often a louder message than what they’re saying.” -Sheila Heen The six steps: 1. Know your tendencies Baseline (or set point): a level of satisfaction that you gravitate towards in the absence of life events Swing: how far positive or negative feedback knocks you off your baseline Recovery: how long it takes you to come back to your baseline Recovery speed can be different for positive and negative feedback Understanding your profile can help you dismantle your distortions Also, this helps you to be more empathetic to others who have different styles than you do 2. Disentangle the “what” from the “who” If the feedback is wise, it shouldn’t matter who delivers it (but it does). Solicit feedback from the people who you find difficult to work with 3. Sort towards coaching Three kinds of feedback Appreciation: sometimes when people ask for more feedback, they really want more of this Coaching: helping you get better at something Evaluation: where you rank or stand Sheila uses this with her children to speak about their grades and what it says about what they can change Separating these three things is helpful, since evaluation is very loud and people don’t often hear anything else 4. Unpack the feedback Most of what we hear comes in vague labels. It requires you as a receiver to be a more active participant. 5. Ask for just one thing “What’s one thing you see me doing (or failing to do) that holds me back?” 6. Engage in small experiments “I don’t believe that receiving feedback well means that you have to take the feedback.” -Sheila Heen It’s hard to know if feedback is helpful until we try it out. Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Cate Stillman is the founder of Yoga Healer, an online business that teaches yogis how  Ayurveda can enhance their lives. Cate believes that in this age of hyper-stimulation and hyper-connectivity we must not only take care of our bodies, but also our minds. Inspiration: While practicing Ayurveda and teaching yoga in San Francisco in the early 2000s, Cate took her first online yoga course with Sally Kempton, a famous meditation and yoga teacher.  Shortly after, she realized that if someone else could run a yoga course online, she could do it too… and even improve certain elements of the business model. In 2007, while pregnant with her baby girl, she taught her first yoga Living Ayurveda course. After receiving some pretty positive responses, she brought her most successful classes to online market; her business grew exponentially. Challenge:  The biggest obstacle Cate experienced when starting up her business was trying to do everything on her own.  Building a supportive team not only strengthens a business, but it also helps keep a passionate entrepreneur from drowning in the details. Another setback Cate experienced in her business was not having systems in place for crucial tasks. After hiring an online business manager to be the interface between her and the team, she was able to get back on track and free up more time to do what she really loves. Passion: One of Cate's most earnest hopes for humanity is they begin to truly feel their connection to every part of nature. Her tagline “Dandelions are the new kale” expresses this desire for people to recognize the nourishment offered, even in what most people consider weeds. Advice: Whenever you come across a problem or a vision that seems too big, ask yourself: “How easy can it be?“ Learn how to continuously expand yourself and grow as a person. Entrepreneurs Resource: Infusionsoft Lead Pages Use Wacom Tablet with Sketchbook Express for visually enhance your webinars Blogs, Books & Podcasts: Sally Kempton  Dandelions are the New Kale shirt The Doodle Revolution: Unlock the Power to Think Differently by Sunni Brown Unmistakable Creative Podcast Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Evolutionaries: Unlocking the Spiritual and Cultural Potential of Science's Greatest Idea by Carter Phipps The Art of Possibility: Transforming Professional and Personal Life by Rosamund Stone Zander and Benjamin Zander The Big Leap: Conquer Your Hidden Fear and Take Life to the Next Level by Gay Hendricks Looking Back:  If Cate could go back in time and change anything, she would trust herself, have more fun, and invest more money on hiring coaches and mentors. Interview Links: John on Google+ John's LinkedIn page Click Here to Subscribe in iTunes Follow us via Stitcher Listen in via RSS If you like the show do me a BIG favor and leave a rating and review on iTunes and Share this episode with others by clicking the Social Links on the left. Thanks for listening!   Ready to unleash YOUR Purpose? Sign up for our free weekly Unleash! Workshop @ TheBreakthroughAcademy ________________________ [saf] The post Ep #13: Taking Care of Body and Mind with Cate Stillman appeared first on .