Bob Phibbs, The Retail Doctor

Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position, she leads a team of nearly two thousand associates in 10 countries, each focused on creating stellar customer experiences by marrying technological solutions and fantastic human delivered support. Throughout her career, Naomi has become a highly regarded leader with exceptionally strong operational skills, having built globally adopted businesses, leading both established and emerging companies through mission-critical market launches, mergers, and acquisitions. She also excels at establishing senior-level alliances, leading high-value negotiations, and running businesses with operational, fiscal, risk, and regulatory rigor. Naomi has a proven track record in driving revenue, and helping organizations master their digital transformation journeys. She thoroughly enjoys developing & mentoring other leaders and consistently improving production results. Building upon previous senior-level management roles at companies such as Capital One, TMX Finance & Servicemaster, she continues to implement her operational and people development skills to execute on company goals and initiatives.

Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company's place in today's marketplace. We identify opportunities for innovation, performance improvement and revenue growth. Retail Store Tours ( A CIM Company) offers customized, highly time-efficient programs that provide real-time marketplace intelligence and insights as part of a shared experience. Its programs rely on the Intelligent Engagement Index (IEI), a metric pioneered by parent company Consumers in Motion. Developed using extensive field research, the IEI assesses a company's standing in the marketplace, focusing on the factors that most directly influence retail sales.

Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete's Foot with strong experience across branding, retail, merchandising, marketing and franchising. The Athlete's Foot launched StAART, the Strategic African American Retail Track, in 2020 as an initiative to grow diversity and representation in the sneaker industry through franchising. The Athlete's Foot has 564 stores and e-commerce shops across 32 countries which generated sales of USD 400 million in 2020.

Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard's long-term revenue growth for parent company Unibail-Rodamco-Westfield (URW), in addition to leading the asset's day-to-day business operations, managing complex tenant relationships with more than 150 property retailers and restaurateurs, overseeing taxation and land-use negotiations with relevant municipality and elected officials, as well as directing meaningful community relations initiatives alongside key philanthropic partners and local nonprofit organizations. Notably, Serge was also the driving force behind THE CUBE, Old Orchard's architecturally stunning glass pavilion hosting dynamic events and activations for premier brand partners such as Samsung, Dyson, Nespresso and Kia. Serge is also proud to actively serve on the Board of Directors for several worthwhile local organizations including the Skokie Chamber of Commerce, the Skokie Economic Development Commission, and the ICSC Illinois Government Relations Committee.

Elizabeth Herbst-Brady is currently Head of Global Revenue & Client Solutions at Yahoo.

Bruce Winder a Toronto-based retail analyst, business instructor and author of the book, Retail Before, During & After COVID-19.

Steve Cook, business owner of Cook Feed and Outdoor and podcast host of The Better Business Podcast.

Helen Herrick is the Studio Director of MBH Architects in New York. She has a focus on cultivating a culture of creativity, engagement and connection for retailers, hospitality, and other commercial businesses.

Soon Yu is the former global VP of innovation officer at VF corporation home to over 30 global apparel companies. He advises startups how to grow and innovate. In addition, he is a popular speaker and the author of the new book Friction.

Howard Prager is a speaker, author and leadership consultant. He recently wrote a book about how you show up for others called Make Someone's Day: Becoming a Memorable Leader in Work and Life.

The be-back bus travels in one direction and it's not to your store. You have a choice every time someone comes in the door: There's a chance to just get a transaction on the register or to help someone improve their life. Although rooted in the mattress industry, this wide-ranging discussion has implications for all retailers.

What lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just viable but critical in 2021, where should retailers look for 2022?

What does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical retail?

Data is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what he believes the next big battle will be in retail.

There is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an advocate for cutting edge technology used in brick and mortar stores.

Robert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in music and business from Valparaiso University and was a NAMM Music Business Scholarship recipient. He is an active member of NASMD and has served on the association's board of directors. Robert is deeply involved in his community serving on the boards of several arts organizations and is a vocal advocate for area school music programs. Before purchasing Central Music, he worked as an educator, touring musician, jingle writer, and retail manager. Robert lives with his wife Peggy in suburban Detroit.

Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a Vice President of Stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way. ​ In 2021, Ron was named one of the world's Top 100 most influential people in retail and is a featured keynote speaker, podcast guest, and in-demand industry expert. ​ Ron most recently led the retail organization for INTERMIX, sits on the board of directors for GOODWILL NY/NJ, and is an advisory board member and mentor for several retail technology brands.

Continually pushing the boundaries of experiential retail, Melissa Gonzalez is an award-winning innovator, seasoned visionary, and brand storyteller. She is the CEO of The Lion'esque Group and Principal and Shareholder at MG2. Always pioneering the integration of physical environments and cutting-edge technologies she works with companies such as Nexcom, Nordstrom, and Burrow foster foundational consumer engagement and evolve their offering. A passionate mentor and strategist, Melissa works hand-in-hand with clients to understand their greatest aspirations. She leads creative teams to deliver authentic solutions from concept to completion, helping clients achieve their ultimate vision. She was honored with the ‘Women In Design' award of the year by Contract Magazine and in 2019 was recognized as one of LinkedIn as well as design:retail's ‘Top 10 Retail Design Influencers of the Year'. When she's not recording podcasts or dreaming up innovative retail spaces, Melissa can be found seeking inspiration in unexpected places (like skydiving 10,000 feet above ground).

Be the company you want to work at. Bob Phibbs interviewed Tom Sullivan, founder of Lumber Liquidators about going public, about his first steps at founding the largest specialty flooring company in the nation, and what bugs him - and me - about brick and mortar stores.  About our guest: Tom Sullivan, the founder of Lumber Liquidators, owner of Gracious Home, founder of Cabinets To Go and a serial entrepreneur.

The shopping is firmly underway for a once-in-this-generation retail holiday season. Despite the fascination with supply chain shortages - consumers are buying.We're talking marketing and a new Brightpearl survey reveals in their new study that 54% of us plan to shop on non-traditional shopping channels, like Alexa, TikTok and Pinterest, this holiday season. Are you prepared for more social buying!?  About our guest:Founded by two brothers in 2017, Snap Supply was born from 40 years of experience within the appliance repair parts industry. Nick and Shawn Ernst are appliance repair professionals who have utilized their hands on experience to launch an appliance parts business that really knows how to take care of the customer.What initially began with Nick selling parts on Amazon and Ebay during his lunch break, quickly grew to become one of the most highly respected suppliers of appliance parts in the American Midwest. Today, the company trades across its new Shopify Plus-powered direct-to-consumer and wholesale websites, as well as multiple marketplaces, and stocks a wide range of item to support the appliance replacement parts community. Links:Brightpearl ‘Tis The Season to be Scalable https://www.brightpearl.com/ecommerce-guides/tis-the-season-us Snap Supply https://snap.parts Our sponsor https://www.corelogic.com/ 

Ethan is the VP Marketing for Placer.ai. Prior to Placer, Ethan was the Director of Corporate Marketing at SimilarWeb and the Vice President of Headline Media. Ethan holds his BA in Government, Diplomacy and Strategy from the IDC Herzliya and his MSc in International Relations from the London School of Economics.

This episode is devoted to how one of the biggest malls in the world is coming back from Covid better than before on this episode of Tell Me Something Good About Retail.    Key Links Mall of America website Mall of America LinkedIn Jill Renslow LinkedIn   Follow us on Linkedin. Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 ----- Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the power of branding, events, and being authentic on this episode of Tell Me Something Good About Retail.    Key Links Laundry Evangelist website Laundry Love: Finding Joy in a Common Chore (Flatiron Books) “The Laundry Guy” on discovery+ Patric Richardson Shares Retail Tips on Bob’s blog   Follow us on Linkedin Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695   Signup for our weekly newsletter here  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to taking a customer from what they need to what they want on this episode of Tell Me Something Good About Retail.    Key Links Patricia Fripp LinkedIn Fripp.com FrippVT.com   Create an experience where customers love to buy Education is only part of the sale; you have to romance the customer. Dealing with “who cares” syndrome When you start losing your prospect’s ear, stop talking about you. Start asking them questions. How a trip to just buy stockings landed a big sale It was supposed to be just a time filler, but a quick visit to a shop became a thrilling experience for Patricia. Hear what it takes to woo a customer.   Follow us on Linkedin Subscribe to the podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695   Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old  Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the heart of retail transformation. Learn more on this episode of Tell Me Something Good About Retail.  Key LinksRed Helicopter. https://www.redhelicopter.com/Firepine Group LLC www.firepinegroup.com UTA James Rhee https://www.unitedtalent.com/speaker/james-rhee/Linkedin https://www.linkedin.com/in/james-c-rhee-68163485/Reserve copy of Book @ www.redhelicopter.comTwitter & Instagram - @iamjamesrhee How the biggest payback on investment comes from investing in youth and education. Communal accountability in American business. Zero-reciprocity kindness as a key investment concept.To read excerpts of this interview, go to https://www.retaildoc.com/blog/james-rhee-former-ceo-ashley-stewart-shares-success-tipsFollow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to using the idea of empathy to redefine how we work and live. Learn about the direct correlation between empathy and common sense on this episode of Tell Me Something Good About Retail.  Key LinksMartinLindstrom.comMartin Lindstrom LinkedInHow transparency in society translates into diminishment of a sense of recognition. How social media amplified an obsession with “self” and contributed to a lack of empathy in the world today. Why branding can foster a strong tribe. Follow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695 Sign up for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to finding out which CEOs are winning and what changes they have put in place on this episode of Tell Me Something Good About Retail.  Key LinksPeter Cohan | LinkedInPeter S. Cohan and Associates (petercohan.com) -----Admit weakness and ask for help from others Employees are your greatest assetYou’re either creating the future or hiding your head in the sand. Follow us on Linkedin.Subscribe to the  podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695-----More details at:  Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communities on this episode of Tell Me Something Good About Retail.  Key Linkswww.verizon.com/kindnessSalesRX Online Retail Sales Traininghttps://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11-----Behind the mask is a human being.Promoting kindness can be good for business.Frontline associates who work retail are just like you.  Follow us on LinkedinSubscribe to podcast here https://podcasts.apple.com/ca/podcast/tell-me-something-good-about-retail/id1377517695-----More details at: www.verizon.com/kindness Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to a conversation with an independent retailer who, for 44 years, has seen more ups and downs than most. Learn how to manage any retail business by mastering the fundamentals on this episode of Tell Me Something Good About Retail.  Key Linkshttps://www.sheldrakecoffeeroasting.com/SalesRX Online Retail Sales Training-----It’s important to know your numbers and monitor them. Trusting employees is great but know that needs to be inspected. It’s a big difference between being part of a big company and being on your own. All that counts is making the sale.-----More details at: Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to breaking down barriers to success for black-owned brands. Learn how to increase retail representation of people of color on this episode of Tell Me Something Good About Retail.  Key Linkshttps://www.linkedin.com/in/deannamcintosh/https://www.linkedin.com/company/theaffinitygroup/SalesRX Online Retail Sales Training-----How can retailers better represent brands of color? Employ actionable strategies toward success Incubator programs bridge start up gapsHelp accelerate the growth of new entrepreneurs Build a team that reflects your communityDiversity of experience can enhance your sales floor-----More details at: https://www.retaildoc.com/podcast/416-deanna-mcintosh-on-brand-diversity-strategies Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to going all in on a game store dream. Learn how creating customer happiness proved a worthwhile investment on this episode of Tell Me Something Good About Retail.  -----Key LinksParaic Mulgrew LinkedInKnight Watch Games websiteSalesRX-----How retail intersects with community buildingA game store offers an intimate customer experience Immersiveness and escapism in a game storeHow customers find transport to a fantastic world Game as a venue for commonalityA retailer facilitates core values and relationship-----More details at: https://www.retaildoc.com/podcast/415-paraic-mulgrew-on-innovation-in-specialty-games-retailing Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to an entirely new way for products to literally move off the shelf. Learn how to use technology to increase customer engagement on this episode of Tell Me Something Good About Retail.  -----Key Linkshttps://www.linkedin.com/in/ionutzvlad/https://www.tokinomo.com/https://www.retaildoc.com/online-retail-sales-training https://youtu.be/J7SnUGZkNsshttps://youtu.be/ydo0Sz4NW7chttps://youtu.be/_xxpdJ8oaAI https://youtu.be/vtSCXG-p7ps -----Is your product in need of visibility?Give a voice and personality to your brand Can you maximize sales without lowering prices?This technology strategically promotes products Give automated, in-store marketing a tryIncrease value to the shopper, brand, and retailer-----More details at: https://www.retaildoc.com/podcast/414-ionut-vlad-on-increasing-brand-visibility-through-movement Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to how clienteling is growing. Learn how brick and mortar retailers can bridge online with their associates on this episode of Tell Me Something Good About Retail.  -----Key LinksBen Rodier LinkedIn Salesfloor LinkedInSalesRX-----New technologies help retailers evolveHow you can personalize the shopping journey Help your associates be omnichannel readyAssisted selling apps can equip your staff Are mobile point-of-sale tools for you?Deliver a convenient yet still personal experience  -----More details at: https://www.retaildoc.com/podcast/413-ben-rodier-building-relationship-with-clienteling Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the future of retail shopping. Learn how reinvention could show up on this episode of Tell Me Something Good About Retail.  -----Key LinksPaco Underhill LinkedInEnvirosellField Agent: https://www.fieldagent.net/SalesRX-----How does your store’s traffic flow? Find new ways to manage it better Malls evolving to meet the futureReimagining the mall as an exercise in urban planning What will Holiday 2020 look like?Indulgent consumables may be the star-----More details at: https://www.retaildoc.com/podcast/412-paco-underhill-reinventing-the-retail-experience Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to preparing to move ahead. Learn how a digital presence can enhance your community on this episode of Tell Me Something Good About Retail.  -----Key LinksNikki Baird LinkedInAptosSalesRX-----Why Now is the Moment for Digital PresenceDon’t underestimate the impact you can have in digital channels  Send a Positive Message to ConsumersGood stories can fill the Confidence Gap Focus on Being Reasonable and RealisticAsk questions and prepare, but don’t anticipate the worst-----More details at: https://www.retaildoc.com/podcast/411-nikki-baird-on-reopening-safely-and-sanely Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail.  -----Key Linkshttps://www.linkedin.com/in/derekocarrollhttps://www.brightpearl.comhttps://www.retaildoc.com/online-retail-sales-training-----Go back to basics to come back strongerWhen time is the one thing you can control Set the vision for your company cultureBut, most importantly, let your team set the values How to build on or evolve away from current cultureAspired values should drive the culture-----More details at: https://www.retaildoc.com/podcast/410-derek-o'carroll-creating-a-retail-culture Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail.  -----Key Linkshttps://www.linkedin.com/in/RichardRShapiro/https://twitter.com/RichardRShapiro http://www.tcfcr.com/ https://www.retaildoc.com/online-retail-sales-training-----Eight steps to guarantee repeat businessLearn the emotional components of customer retention Are your salespeople Welcomers or Hostiles?Four categories that can differentiate your workforce Provide your customers with a great experienceMastery of client communication is the first step-----More details at: https://www.retaildoc.com/podcast/409-richard-shapiro-on-creating-human-connection Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the unique challenges of the resale market.Learn how resale epitomizes Main Street on this episode of Tell Me Something Good About Retail.  -----Key Linkshttps://www.linkedin.com/in/neil-abramson-89017811/https://www.ecistores.com/home.phphttps://www.retaildoc.com/online-retail-sales-training-----Believe the Best Days of Retail are AheadEvolve, change and stay creative to thrive Keep your Inventory FlowingInstall a POS system right from the start Making retail work as a Family Business?Learn from Ghostbusters and don’t cross the streams-----More details at: https://www.retaildoc.com/podcast/408-neil-abramson-on-all-things-resale Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on this episode of Tell Me Something Good About Retail.  -----Key LinksShlomo Chopp LinkedIn Anchor ShopsSalesRX-----Is there a better way for digital natives to be profitable?Consider the infrastructure used to show it off along with more long term exposure Brick and Mortar Retail returns as the crux of the shopping experienceUse the immediacy of physical retail to help customers fall in love with your products If it doesn’t sell, you can’t growDon’t let ‘Likes’ outweigh the importance of Sales-----More details at: https://www.retaildoc.com/podcast/407-shlomo-chopp-on-bridging-the-e-commerce-to-retail-storefront-gap Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on this episode of Tell Me Something Good About Retail.  -----Key LinksJacyn Heavens LinkedInEpos Now websiteSalesRX-----Rethink how you integrate your customersUse technology to collect detail and build community Consider multiple services for revenue streamsOffer unique product, service, and experience your customer can’t get anywhere else How sourcing local can benefit your businessFinding a niche and focus is a new key to success-----More details at: https://www.retaildoc.com/podcast/406-jacyn-heavens-on-the-regional-differences-in-retail Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.  -----Key LinksDan Hodges LinkedinRetail Store Tours website-----Manifesting magic in store designHow does your retail environment reflect your brand? Implement habits that produce revenue resultsUtilizing seven habits is predictive of success Anticipate the future and innovate accordinglyStrategic advice for increasing engagementMore details at: https://www.retaildoc.com/podcast/404-dan-hodges-on-the-design-of-experience-retail Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location business on this episode of Tell Me Something Good About Retail.  -----Key LinksDanielle Ewert LinkedInSpringboard Retail websiteSalesRX-----Maximize your time during the Covid-19 crisisDigital housekeeping tools to utilize on or off the sales floor Transparency across your business yields higher turnoverPOS empowers you to move your product around effectively Patch the holes inherent in every workflowNavigate with concrete numbers to a smaller margin of error-----More details at: https://www.retaildoc.com/podcast/404-danielle-ewert-on-attaining-transparency-across-your-business Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.  -----Key LinksLinkedin:  https://www.linkedin.com/in/lauren-mcguire-9602505/Website:  https://manmademusic.com/Springboard Retail  https://www.springboardretail.com/ -----Avoid the worst sound mistake in retailWhat does and doesn’t work in your unique environment? How does your brand sound and feel?Improve your customers’ emotional journey through your store.  More details at: https://www.retaildoc.com/podcast/403-lauren-mcguire-on-how-we-experience-sound-in-retail Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail.  -----Key Linkshttps://www.linkedin.com/in/carol-leaman-22973bhttp://www.axonify.com/Springboard Retail  https://www.springboardretail.com/----- Increase learning engagementKeep employees engaged and increase performance The right way to gamify learningUse game mechanics proven to work-----More details at: https://www.retaildoc.com/podcast/402-carol-leaman-on-how-playing-games-leads-to-better-employee-learning Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail. -----Key LinksGuest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/Guest website or place to purchase their book https://tinyurl.com/r7tym6zGuest Twitter https://twitter.com/michaelzakkourSpringboard Retail  https://www.springboardretail.com/-----The new retail/new consumption models of the digital industrial revolution have created massive new opportunities for brands and retailersLearn about utilizing commercial ecosystems and habitats The new retail was born in China and is going globalHow to implement their methodology locally-----More details at: https://www.retaildoc.com/podcast/401-michael-zakkour-on-new-models-for-consumption-and-retail Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.  -----Key LinksPaco Underhill LinkedInEnvirosell Field Agent: https://www.fieldagent.net/-----Making Your Customers Feel Smart and EmpoweredHow has retail changed and how are you adapting? How Science Can Affect the Way People BuyA left- or right-hand dominant person can affect your sales.  Understand the Way People See ThingsHelping your target market. More details at: https://www.retaildoc.com/podcast/316paco-underhill-on-the-science-of-age-when-it-comes-to-retail Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About Retail.  -----Key LinksJoe Gaither LinkedInJohn Gaither LinkedInFeetures Website Field Agent: https://www.fieldagent.net/-----Educating the CustomerExperiencing the product is the first step in marketing.  How to Differentiate Your Product from the Rest Selling customers on the benefit of the socks otherwise you’re doing the customer a disservice.  Sock vs. Shoe Ratio Selling the product to make “add ons” even more comfortable. More details at: https://www.retaildoc.com/podcast/315joe-and-john-gaither-on-differentiating-your-product Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail.  -----Key LinksAlex Shuford LinkedIn RHF InvestmentsField Agent: https://www.fieldagent.net/-----Customers Teach Us LessonsYou just have to watch for the moments.  Don’t React in Anger Choosing to be compassionate towards an angry customer can deflect a bad situation.   Put Yourself in the Consumer’s Shoes Consumers spend time and money on products and services. -----More details at: https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this episode of Tell Me Something Good About Retail.  -----Key LinksEmmanuel Probst LinkedIn Brand Hacks: The BookField Agent: https://www.fieldagent.net/-----Bring a New ExperienceEven micro brands can succeed.  Foster Personal Relationships with CustomersUse data and technology to make these relationships stronger  Selling Out…on Social MediaDon’t let influencers cheat your audience-----More details at: https://www.retaildoc.com/podcast/313emmanuel-probst-on-how-to-succeed-in-a-saturated-market Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of Tell Me Something Good About Retail.  -----Key LinksMelissa Agnes LinkedIn ProfileCrisis ReadyField Agent: https://www.fieldagent.net/Define an Issue vs a CrisisWill it have a negative impact on your brand? Determine What You’re Most Vulnerable ToYou can’t predict every crisis, but you can catch most of them.  Understand Your StakeholdersThe best way to attack a crisis is at an understanding angle. -----More details at: https://www.retaildoc.com/podcast/312melissa-agnes-on-managing-retail-crisis-in-a-digital-age Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can help on this episode of Tell Me Something Good About Retail.  -----Key LinksRick West LinkedIn ProfileField AgentField Agent: https://www.fieldagent.net/-----Eliminating Recall  Asking your customers what drives them and putting them on the spot via smartphone will receive more honest answers. Knowing Your Customer Gaining shopper insights through mystery shops by those who actually frequent your store.  Flexibility for All All different sized companies can use Field Agent to track how to better the shopping experiences and capitalize on marketing.   More details at: https://www.retaildoc.com/podcast/311rick-west-on-eliminating-recall Signup for our weekly newsletter here https://www.retaildoc.com/newsletter-signup-old Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.