Podcasts about ServiceMaster

From the 2025 Aline Innovation Summit, Del Reed, VP of Sales at Oxford Senior Living, discusses how Oxford is using new programs to receive crucial data to stay on top of lead trends and learn the resident story during the sales process. Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTok

How can a community make sure their residents are cared for, families are communicated with, and team members aren't burnt out? Tune in as Bryant McCann of Sage shares how their platform provides key pieces of data that equip operators to see the big picture of their community and promote seamless operations.Sage is a sponsor of Bridge the Gap. This podcast was recorded at the 2025 ASHA Annual Meeting. Produced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.Become a sponsor of Bridge the Gap.

“Survive until 2025” embodied the essence of a challenging period and the hope for brighter days ahead. Now that 2025 has arrived, Arick Morton, CEO of NIC MAP, shares insights and the state of capital and growth outlook for the industry. Hear the 2024 recap and Q1 report with Kyle Gardner HERE.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Technology is transforming the senior living industry, but how is it impacting caregivers, residents, and families? In this episode of Bridge The Gap, Dave Blanchard, OD/Strategic Business Development at Hamilton CapTel, returns to discuss how digital solutions enhance caregiving, improve operational efficiency, and strengthen communication between residents, families, and providers.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Many of us know Goodwill Industries International as a retailer that accepts and resells donated goods. What the average consumer may not know is that the nonprofit takes in over 5 billion pounds of goods each year — and not all of it can be resold. For those unwanted or unviable items, the organization can either look into recycling or upcycling, and with the help of AI, it's able to efficiently make that determination while also improving its process for sorting and allocating sellable goods for different retail channels. Additionally, Goodwill helps its workforce with career-development skills. Much of this training has been enhanced with AI. Tune in to this episode to hear directly from Goodwill CEO Steve Preston about how the organization is using technology to fulfill a mission that extends beyond the retail store. Read the episode transcript here. Guest bio: As president and CEO of Goodwill Industries International, Steven C. Preston leads a network of 153 local Goodwill organizations with a combined revenue of $8.2 billion. In addition to being a secondhand retail leader, Goodwill is a leading nonprofit provider of workforce training and development in North America. Positioning the organization at the forefront of workforce development has been a top focus for Preston since he joined Goodwill in 2019. He has also forged partnerships with organizations focused on sustainable practices in the secondhand retail marketplace and developed mission-focused marketing efforts to elevate the Goodwill brand. Previously, Preston served in numerous operational and financial leadership positions in both the public and private sectors. After heading the U.S. Department of Housing and Urban Development and the Small Business Administration, he led successful turnarounds as the CEO of Oakleaf Global Holdings and Livingston International. He also served as the CFO of Waste Management and ServiceMaster. Me, Myself, and AI is a collaborative podcast from MIT Sloan Management Review and Boston Consulting Group and is hosted by Sam Ransbotham and Shervin Khodabandeh. Our engineer is David Lishansky, and the executive producer is Allison Ryder. Stay in touch with us by joining our LinkedIn group, AI for Leaders at mitsmr.com/AIforLeaders or by following Me, Myself, and AI on LinkedIn. We encourage you to rate and review our show. Your comments may be used in Me, Myself, and AI materials.

While at the 2025 Aline Innovation Summit, Josh and Lucas sat down with new CEO of Aline, Brandon Logsdon, to discuss the direction of Aline, and how they're moving towards a connected ecosystem of programs to help deliver on promises and unify the industry with the Aline data.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

How do you market your brand to your team members? Sara McVey, CEO of Sequoia Living, says it's all about the culture you create. Listen as she breaks down how operators can balance mission, margin, and culture to deliver the best outcomes to residents, families, and teams.A special thanks to our BTG Ambassador, Paula Gomez, from Sequoia Living for connecting us with Sara.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Consolidating essential care tech into one, optimized ecosystem is how Mike Wang, former Green Beret and cardiothoracic nurse, and Founder and Chief Clinical Officer of Inspiren, is working to make his revolutionary tech the standard across senior living. Listen as Mike discusses how his devices are created with caregivers in mind that provide actionable data to help inform optimized operations. Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

What if we changed the way we thought about H.R.? For Paul Jarvis, EVP of Sales & Marketing, Procare HR, it's his job to answer this question. Tune in as he shares Procare HR's approach to human resources that breaks the mold and helps communities thrive.Hear episodes from Procare HR about labor management, data, and more!Produced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Building a dream team to help navigate distressed assets in the seniors housing industry is what Tony Yousif, Co-founder of Senior Living Advisors, is leading. Tony highlights the complexities of our sector, the challenges posed by rising interest rates and operating costs, and the opportunities for innovation in senior living transactions.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Communication, coaching, and life lessons, Jesse Marinko, CEO and Founder of Phoenix Senior Living and Partners Development Group. He shares why an alignment of partners, discipline in portfolio growth, and data review are essential for productive and innovative operations.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.This podcast was recorded at the 2025 ASHA Annual Meeting. Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Data and insights shed light on the power of technology in value-based care. Satish Movva, Founder and CEO of CarePredict joins Josh and Lucas to discuss how CarePredict's data is changing the way communities operate. Hear about the exciting new development of CarePoint, a location-aware, camera-free platform that automatically activates when a caregiver enters and exits a resident's room. Tune in for all the details.Produced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Pioneering female seniors housing leader and proud mother of two Green Berets, Kathryn Burton Gray, Founding Partner at Seniors Capital, shares insights into the history of capital markets from her 35+ years of industry experience. She also discusses trends in real estate development, operations, and services, as well as how the new administration plans to address economic deficits that will impact the seniors housing industry. This podcast was recorded at the 2025 ASHA Annual Meeting. Produced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Repositions, labor challenges, and interest rate updates from Aron Will, Vice President and Co-Head of National Senior Housing at CBRE Capital Markets. Don't miss this conversation about the pendulum swing from 2020 to 2025 and where the real estate market is headed into this year.Hear Aron on ep. 266.This podcast was recorded at the 2025 ASHA Annual Meeting. Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

A recap of 2024 discussing occupancy and absorption rates, the impact from a new Administration, and economic factors such as interest rates and construction costs affecting the industry. Kyle Gardner, COO of NIC MAP, shares the current state of senior housing.NIC MAP is an exclusive sponsor of Bridge the Gap. Register for the NIC Spring ConferenceThis podcast was recorded at the 2025 ASHA Annual Meeting. Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.Mentioned in this episode:NIC Spring ConferenceRegister for NIC Spring Conference here.NIC Spring Conference

Hearing loss is one key reason aging adults face social isolation. Anne Girard, Director of Sales and Marketing at Hamilton CapTel, shares details on the importance of providing outlets for seniors to connect again through closed captioning technology.Learn more about Hamilton CapTel.Register for the NIC Spring ConferenceProduced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.Mentioned in this episode:NIC Spring ConferenceRegister for NIC Spring Conference here.NIC Spring Conference

When the resident journey meets data, operators gain insights from prospects during the sales cycle. Erin Hayes, President of Aline and Evan Friedkin, Head of Business Development at Roobrik, share about the merger announcement and what customers can expect from the combined powerhouse.This podcast was recorded at the 2025 ASHA Annual Meeting. Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Entrepreneur and promoter of the industry, Matt Reiners, Chief Growth Officer at Parasol Alliance, shares leadership tips, how to simplify technology adoption, a vision for enhancing connection through tech, and the future of senior living technology.Download whitepaper.Listen to the Connecting the Dots podcast.Recorded at the Hamilton CapTel booth at the LeadingAge Annual Meeting.Register for the NIC Spring ConferenceProduced by Solinity Marketing.Sponsored by Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.Mentioned in this episode:NIC Spring ConferenceRegister for NIC Spring Conference here.NIC Spring Conference

Fortune 500 event planner turns senior living activities professional. Courtney Russell, Lifestyle Program Director at LiveWell Group, shares why programming is the backbone of resident engagement.Produced by Solinity Marketing.Register for the NIC Spring ConferenceSponsored by Accushield, Aline, NIC MAP, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

In this episode of Bridge the Gap, recorded at the LeadingAge Annual Meeting in Nashville, Scott Code, Vice President, Center for Aging Services Technologies (CAST) at LeadingAge, shares insights into the evolving role of technology in senior living, discussing the challenges operators face and the strategies they can adopt to stay ahead.Recorded at the Hamilton CapTel booth.Register for the NIC Spring ConferenceProduced by Solinity Marketing.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.Mentioned in this episode:NIC Spring ConferenceRegister for NIC Spring Conference here.NIC Spring Conference

Flood Out Restoration will be taking on ServiceMaster Restore with superior speed, local focus, and heart of service. This "David vs. Goliath" story is set to benefit East Texans who want more choice in their area. Further information can be found at https://www.floodoutrestoration.com Flood Out Restoration City: Longview Address: 515 Delia Drive Website: http://floodoutrestoration.com

Industry legend, Jack York, Chief Story Teller at Talegate, shares his life's motto, passion for telling resident's stories, and his new venture. Hear how the tech entrepreneur is now living out his desire to feature the senior living industry in new ways. Recorded at the Hamilton CapTel booth at the LeadingAge Annual Meeting.Produced by Solinity Marketing.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

It's a Season 7 recap with BTG founders Josh Crisp, Lucas McCurdy and executive producer Sara Mitchell. They break down tips for new individuals entering the industry, the hot topic in 2024 of “culture,” plus a forecast of topics, episodes, and themes coming in 2025.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

In this episode from 2011 I was joined by Marc Hallee. We discussed how his family experienced the disaster of a house fire in Feb 2011. He came on air to tell TSP listeners what to avoid and how to protect their property and items during the rebuild process. To sum it up, they had the house fire, they were then robbed and vandalized the first night by the builders boarding up the house.  Just about all dry cleaned items were destroyed by the cleaning process, the ServiceMaster company lost many items and stole even more.  It gets worse from … Continue reading →

Increase funnel, attract qualified labor market, and streamline the recruitment process. Corey Fein, Senior Market Specialist at Hireology, shares insights and tips for operators to improve the application process and hiring strategies. This episode was recorded at the NIC Fall Conference.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

There is optimism in the industry as capital begins to open up in the seniors housing industry as we head into the new year. NIC MAP Vision CEO, Arick Morton, discusses the demands and current product availability for new development and acquisition. This episode was recorded at the NIC Fall Conference.Produced by Solinity Marketing.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Lindsay Gainor started her journey as the Vice President of Human Resources and Talent Management for ServiceMaster Brands in late April of 2024. Gainor is the head of HR for TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, and Merry Maids®. In addition, Gainor is tasked with building out talent management, which […]

Enter, depart and returned to senior living is one CEO's journey. Hear from Chris Hollister of Pegasus Senior Living as he shares a pioneer's perspective to current trends and the future of senior living.Hear from Chris Hollister in episode 198.This episode was recorded at the NIC Fall Conference.Produced by Solinity Marketing.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

How does risk mitigation build the trust that will fill your community? Don't miss the answer from Peggy White, National Director of Sales at Accushield, on this week's episode of Bridge the Gap. Listen as she shares expert insights on how Accushield is redefining safety in senior living communities.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

An Occupational Therapist assistant by trade, Kacie Pritt, Regional Director of Development of HCF Management and BTG Ambassador, shares first-hand tactics and strategies for building occupancy in skilled nursing facilities. Produced by Solinity Marketing.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Become a sponsor of Bridge the GapConnect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

From master planning to addressing renovation challenges, Michael Fittz, Founder of bldg. Architecture, shares three of the biggest hurdles facing a renovation, conversion or repositioning project. Listen as everyone shares valuable insights from their different perspectives within senior living to offer practical solutions for your next renovation project.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

What are the secrets to a successful management approach in senior living? Chris Sides, Founder of Senior Solutions Management Group, dives into his philosophy on focusing on the basics of senior care, including the importance of relationships. Plus, Chris shares insights on how his innovative barbecue program has become a cornerstone of community engagement and charitable giving.Produced by Solinity Marketing.Become a sponsor of Bridge the Gap.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

On this week's podcast Hagan Kappler joins us from Costa Mesa, CA, where she is co-founder and CEO of Daisy, the national smart home integration brand. With a career spanning service brands like Starbucks, Carrier, Trane, Club Car, Terminix, Merry Maids, and ServiceMaster, our guest today has navigated corporate life, solving, challenges, building teams, and seizing opportunities. Her goal since launching Daisy into the CEDIA channel this past January is to be the strongest national brand in technical support… offering clear, simple solutions. By partnering with the best home automation companies and top entrepreneurs, Daisy strives to provide “wildly simple solutions and unwavering support to our customers.”

Proactive risk management for operators can redefine care and enhance the lives of residents and caregivers. Rebecca Adelman, Esq., entrepreneur and Founder, Adelman Firm, PLLC, Guide Path, LLC and 2024 BTG Ambassador, shares her heart and infectious excitement for the industry as she reflects on her past experiences and hope for the future of senior living. Rebecca is a lawyer, entrepreneur, influencer and thought leader in healthcare, senior living and risk management.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Join our NewsletterBecome a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Caregiving can be hard; technology can make it smart. Dushyanth Biyyala, Strategy & Business Development at Sage, shares how modern day operations management systems can change outcomes for communities with data, insights and analytics. This episode was recorded at the ASHA Mid-Year Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Data and technology directly impacts the safety of residents. Listen in as President and CEO/Co-founder at Accushield, Allen Barnes shares operational efficiencies and comprehensive assessments teams should consider when overseeing and monitoring guest traffic in communities.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Demographic surge, increasing demand and development pace. Arick Morton, CEO of NIC MAP Vision, discusses these topics plus results from the Senior Housing Market Outlook Report.Read the full report hereSponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Get to know our 2024 Bridge the Gap Ambassadors in this week's episode of Bridge the Gap podcast. Hear from a variety of our ambassadors as they share what senior living has taught them and a few of their favorite things about BTG. We want to give a special thanks to these ambassadors for making this week's episode possible:Anthony Ormsbee-Hale Austin SteelRachel Kesselem David HopkinsRebecca AdelmanErin ThompsonDani MerlinoCharles de VilmorinJoel PrevostAaron Fish Lindsey DaughteryKatie ChurchillJesse MarucaSteve GrothSherrie BebellThank you for partnering with Bridge the Gap and all you do for senior living!Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Executive Producer Sara Mitchell of Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagram

“I would definitely say keep it simple to start, says Jason Smith, Sales Engineer Supervisor at CallTrackingMetrics. With a staggering 80% of customer service and support organizations projected to utilize generative AI in some form by next year, it's clear that this technology is poised to transform the way we approach call tracking and customer experience. In this episode, we delve into the world of AI-powered call tracking, exploring its immense potential to boost agent productivity and elevate customer experiences. Jason Smith, Sales Engineer Supervisor at CallTrackingMetrics will shed light on how organizations can harness the power of generative AI to gain deep insights from call data, streamline processes and make data-driven decisions that drive customer satisfaction. Jason discusses how, generative AI can, if companies take it step by step, streamline how data is consumed and create actionable information that leads in improved EX and CX. Jason Smith About CallTrackingMetrics CallTrackingMetrics is an award-winning, global conversation analytics company founded and led by a husband-wife team that enables marketers to make effective data-driven decisions and increase ROI. Over 100,000 users, including Morgan and Morgan, SearchKings and ServiceMaster, rely on CTM to track and attribute all online and offline leads across multiple platforms through native integrations with core tools like Google Ads and Analytics, HubSpot, Salesforce, Zoom, and Facebook. CallTrackingMetrics is named an industry leader, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture. CallTrackingMetrics.com

How do operators combat issues relating to trust and transparency in senior living communities through their caregiver tools? Alessandro Furlotti, Head of Business Development at Sage, explains. This episode was recorded at the NIC Spring Conference.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity.Produced by Executive Producer Sara Mitchell of Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

On a journey to live a healthy lifestyle, Kyle Gardner, COO of NIC MAP Vision, shares best practices for accountability, action items to accomplish a wellness-minded goal, and encouragement for those who might put their health as last priority.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Gain insight into the work of ASHA including a preview of the upcoming education sessions and networking opportunities at the Mid-Year Meeting plus hear an update on policies that impact the senior living industry. David Schless, President of ASHA, shares about the latest updates from Where You Live Matters which provides resources and senior living articles for industry providers and consumers.Operators: use this link to validate your listings on Where You Live Matters.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Discover insights from Greystar's Senior Managing Director Michael Levine as he shares operational success in active adult living, and the importance of strong sales and marketing. Gain valuable advice and uncover the strategies behind this approach, while also learning about his philanthropic efforts.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Dallen Peterson is the Founder of Merry Maids and author of an amazing business book, titled “Rags, Riches & Real Success.” In his book, he shares his remarkable true story and success principles based on personal faith. He shares the story of the founding of Merry Maids, its phenomenal growth, and how it eventually became part of the ServiceMaster family. Dallen's book also shares the seven principles for real success, all life truths that come from serving God. Dallen joins me on The Wow Factor podcast to share his thoughts on the importance of hard work, perseverance, and humility in achieving success. He highlights how his upbringing instilled a strong work ethic and a commitment to serving others, including providing shelter to those in need. Dallen discusses his professional milestones, including his experience of founding and growing Merry Maids on the principles of honoring God and pursuing excellence. “Our first corporate objective was to honor God in all we do” - Dallen Peterson “It was my dream to be in business” - Dallen Peterson  “It was God's timing and God's plan, and for that, I am forever grateful.” -  Dallen Peterson  This Week on The Wow Factor: Dallen reflects on his experience starting KAPS Foods, including the challenges they faced during that time, including high-interest rates and commodity prices, and how they overcame those challenges through prayer and perseverance How Dallen and his family grew Merry Maids by emphasizing faith and excellence. The importance of honoring God in the company's operations and pursuing excellence, and why that attracted franchisees How Dallen and Chuck Colson joined forces in prison ministry after meeting at a mayor's prayer breakfast in 1976 Dallen shares stories of some of the 100 prisons worldwide he has visited, including prisons in Bulgaria and Uganda, with poor living conditions The $25 million sale of Merry Maids and its impact on Dallen and his family's lives The challenges of growing a business and the importance of connecting with franchisees How Dallen became involved in various ministry boards and corporate boards after "retiring" at 51 years old Stories of Dallen's generosity and family ministry, including opening their home to homeless people  Dallen Peterson's Words of Wisdom: I thank God every day. The first thing I do every morning is say, “Thank you, Jesus.” Connect with Dallen Peterson:  Rags, Riches, and Real Success by Dallen Peterson  Connect with The WOW Factor: The WOW Factor Website Connect with Brad Formsma via email Brad Formsma on LinkedIn Brad Formsma on Instagram Brad Formsma on Facebook Brad Formsma on Twitter  

Best practices in recruiting, onboarding, and encouraging enthusiasm in the roles of executive directors, administrators, and managers in communities is discussed with Brett Landrum of Procare HR and Chris Krebsbach of RM Management. Tune in for this Procare HR Case Study!This episode was recorded at the NIC Spring Conference.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

On a mission to achieve exceptional quality outcomes by leading a world-class care team. BTG Ambassador Austin Steele, Chief Strategy Officer of Journey, shares the strategies that his team is adopting to keep employees satisfied in the workplace, plus his thoughts on the future of Journey.This episode was recorded at the NIC Spring Conference.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Brad Kraus, President and COO of Spectrum Retirement Communities, discusses constantly improving strategies for integrated owner, operator, and developer groups. Plus, Brad dives into the importance of creating a corporate and community culture where team members' voices are heard.This episode was recorded at the ASHA Annual Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Dennis Murphy discusses his growth platform of AVIVA and positive changes around turnaround communities and senior housing transactions for 2024.This episode was recorded at the ASHA Annual Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, Patriot Angels, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Patriot Angels leaders Suzette Graham and Mary Sue Patchett discuss the importance of aiding veterans and their spouses through the process of obtaining benefits. Helping U.S. wartime heroes and spouses pay for their senior care is the mission of Patriots Angels.This episode was recorded at the ASHA Annual Meeting. Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, Patriot Angels, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.

Discover how NIC MAP Vision's newest AI data launch will be a help to operators in a variety of different ways, including creating offering memorandums, screening job candidates, rent roll analysis, and more with Kyle Gardner, COO of NIC Map Vision.This episode was recorded at the NIC Spring Conference.Sponsored by Accushield, Aline, NIC MAP Vision, Procare HR, Sage, Hamilton CapTel, Service Master, Patriot Angels, The Bridge Group Construction and Solinity. Produced by Solinity Marketing.Become a sponsor of the Bridge the Gap Network.Connect with BTG on social media:YouTubeInstagramFacebookTwitterLinkedInTikTokMeet the Hosts:Lucas McCurdy, @SeniorLivingFan Owner, The Bridge Group Construction; Senior Living Construction Renovation, CapEx, and Reposition. Joshua Crisp, Founder and CEO, Solinity; Senior Living Development, Management, Marketing and Consulting.