Podcast appearances and mentions of Bob Phibbs

Welcome to another exciting episode of "Life is a Series of Sales Situations," hosted by renowned communication experts Patricia Fripp and Bob Phibbs. Join Patricia as she shares her invaluable insights into enhancing sales through powerful words and engaging communication. From unforgettable customer service anecdotes to groundbreaking sales strategies, this episode covers it all. Gain an understanding of how simple actions can lead to significant sales success, learn the artistry of crafting memorable interactions, and explore the psychology behind effective communication in retail and beyond. Whether you're a budding salesperson, a seasoned professional, or just someone looking to improve their communication skills, this episode offers actionable techniques to elevate your sales game and make every customer interaction memorable.

In this upbeat episode, Bob Phibbs shares insights on how to tackle negativity and improve your mood through physical activity. With the year 2025 bringing unprecedented challenges, it's crucial to turn to movement as a strategy to transform your attitude and find that inner spark. Bob emphasizes the importance of not waiting for a change in feelings but taking proactive steps by engaging in physical exercise. By doing so, not only can you improve your physical health, but also gain a better perspective on your place in the world. Tune in for a motivational message that encourages everyone to embrace activity as a powerful tool for attitude adjustment and overall well-being.

Essential tips to maintain your sanity during the bustling holiday season. Bob emphasizes the importance of shopping early to avoid the rush and enjoy a better shopping experience. Understanding parking rules is another vital tip, helping you avoid unnecessary fines or towing incidents. Traffic and weather conditions will likely worsen, so planning your route and knowing alternative parking spots can save you time and stress. Furthermore, familiarize yourself with all back-end supplies and essential procedures, ensuring a well-organized workflow without disruption. Lastly, wear comfortable footwear to keep your spirits and energy high during long days on your feet. These insights from Bob Phibbs are just the beginning of his three-day series to help you successfully navigate the holiday season. Stay tuned for more tips!

Join Bob Phibbs, the Retail Doc, for an insightful live session on November 10th. Bob addresses various challenges faced by retailers, offering his expert advice from over 30 years of experience in the industry. From the effective use of QR codes to engaging customers and preventing shoplifting, Bob shares practical tips to enhance your retail operations. Bob also tackles questions on managing staff, including handling sensitive issues like body odor and making tough decisions about payroll cuts. He emphasizes the importance of creating a welcoming environment and maintaining a positive outlook, regardless of external challenges. With anecdotes from his extensive career, Bob encourages retailers to focus on delivering exceptional customer experiences and adapting to change. Whether you're a small boutique in Ohio or a large chain, there's something to learn from this episode. Tune in for more insights and strategies to thrive in the retail world.

Join retail experts Bob Phibbs (the Retail Doctor), Paul Landry (Lightspeed Commerce), and Andrew Duffy (SparkPlug) as we unpack the secrets to transforming grumpy retail employees into engaged, high-performing team members. In this eye-opening episode, discover how effective onboarding can set the stage for success, learn to leverage cutting-edge technology for improved employee performance, and explore innovative incentive strategies that actually work. Whether you're a seasoned retail manager or a small business owner, you'll gain actionable insights to create a positive work environment, boost customer satisfaction, and drive sales. Don't miss this power-packed discussion on turning your retail workplace from lackluster to legendary – because, as we reveal, happy employees don't just perform better, they're less likely to spit in your coffee!

Bob Phibbs hosts April Sabral to discuss key retail challenges. Topics include: overcoming the stigma of retail careers, motivating employees, managing accountability, acquiring new customers, and balancing manager-employee relationships. The experts share practical tips for small business owners and retail managers on leadership, customer service, and driving sales. Includes Q&A addressing common retail management issues.

With August just two weeks away, students and parents are putting together their back-to-school shopping lists. Bob Phibbs, CEO of the Retail Doctor in New York, joins Rachel Pierson on the WBBM Noon Business Hour discuss the financial impact of back-to-school shopping and how inflation and modern tech needs are driving up costs. Bob shares insights into the National Retail Federation's statistics, highlighting an average spend of $875, which for some families rivals their holiday budgets. We explore how teachers are also feeling the pinch, often having to budget for classroom supplies themselves. Bob provides valuable advice for parents looking to find deals and manage expenses, especially during major sales events like Amazon's Prime Day and similar promotions from other retailers like Macy's and Target. Finally, Bob suggests a collaborative approach to managing these costs by involving extended family members who might be eager to contribute to the students' academic success. Tune in for practical tips and strategies to make back-to-school shopping more manageable.

Join Bob Fibbs, the retail doc, at the Virginia Transportation Museum in Roanoke as he explores the significance of curiosity and innovation in shaping our world. Standing beside a massive steam engine, Bob delves into historical anecdotes, such as the origin of the phrase "the real McCoy," to illustrate the power of human ingenuity. Bob expresses concern about the current generation's lack of engagement with the world of wonder and encourages parents, aunts, uncles, and mentors to expose young minds to the marvels of history and engineering. Through captivating stories of past inventions and the challenges faced by early workers, Bob emphasizes the importance of curiosity and creativity in fostering self-esteem and driving future innovations. Discover how simple yet ingenious solutions, like the use of sand to aid train traction, exemplify the boundless potential of human creativity. Bob's message is clear: inspire the next generation to dream big and aspire to achieve great things. Join the conversation and share your thoughts in the comments. Bob Phibbs, the retail doc, out. Thank you.

When your star seller becomes a team toxin: what's the next move? Time to call the good doctor! Bob Phibbs, often hailed as the retail guru, rejoins The FAM in this episode to take a deep dive into the high-stakes world of managing rockstar salespeople without letting the show turn into a one-man band catastrophe. Imagine a business as a harmonious orchestra, but with a soloist who plays by their own rules, disrupting the melody. Bob explores the discordant note a high-flyer with a mismatched attitude can strike in a team, turning the workplace symphony into a cacophony. He advocates for a bold move—re-auditioning the entire ensemble to ensure every member can play the future tunes of success. The conversation doesn't shy away from the tough decisions either, discussing how to tune up or tune out the prima donnas causing disharmony. By the finale, Bob's advice crescendos into a powerful message: sometimes, you need to cut ties with the toxic stars to let the whole choir shine. This episode is less about hitting the high notes in sales and more about orchestrating a culture where everyone plays in key. --- Send in a voice message: https://podcasters.spotify.com/pod/show/sleepsummitshow/message

In this episode, Rob from WBBM NEWSRADIO delves into 'Sephora Kids,' an intriguing phenomenon involving tweens gravitating towards skincare, driven by social media platforms like TikTok. Speaking to us is Bob Phibbs, CEO of the Retail Doctor, based in New York. Bob explains how these young girls from 10 to 12-year-olds are watching skincare videos online, visiting stores like Sephora and Ulta, and selecting high-end products designed for mature skin. The result? There is an unfortunate increase in skincare issues among the young demographic, including acne and rashes. As parents struggle to cope with the unexpected blow to household budgets from expensive skincare products, the conversation also touches upon body image, how young teens strive to be popular and imitate adults. Bob discusses the pivotal role played by retail associates

Ever had a shopping experience that felt more like a plot from a horror movie? Today's episode takes "Nightmare on Elm Street" to a whole new level—except this time, it's all about the quest for the perfect mattress. Buckle up as Bob Phibbs, aka The Retail Doctor, shares his spine-tingling tale from the retail front lines. In an episode that's anything but a snooze fest, Bob Phibbs, our fearless guide through the retail jungle, recounts his harrowing journey through the world of mattress shopping—a tale filled with twists, turns, and lessons galore. Bob's personal horror story isn't just a tale of woe; it's a masterclass in what not to do in the world of mattress and furniture retail. With wit sharper than a memory foam cutter, Bob delves into the heart of creating a shopping experience that's as comfortable as the products being sold. He emphasizes the magic of storefront appeal, the art of providing a sanctuary for customers, and the importance of standing out in a crowded marketplace. This episode isn't just about mattresses; it's about transforming spaces into havens and transactions into memorable experiences. KEY TAKEAWAYS 1. Create a Unique Shopping Experience: Bob stresses the importance of drawing customers in with a shopping experience that's as unique as their sleep preferences. 2. Storefront Appeal: First impressions matter. Learn how to make your store's façade as inviting as a freshly fluffed pillow. 3. Comfortable Customer Spaces: Bob highlights the necessity of creating spaces that encourage customers to kick off their shoes and stay awhile. 4. Differentiate from Competitors: Stand out in the mattress maze with tips on distinguishing your brand from the rest of the flock. 5. The Significance of Sleep: Recognize and honor the crucial role mattresses play in your customers' lives by offering products that promise more than just a place to crash. 6. Fresh and Inviting Atmosphere: Discover the secrets to ensuring your store ambiance whispers, "Welcome home." 7. Value-Added Interactions: Bob emphasizes going beyond the sale to add real value to every customer interaction. 8. Prioritize Retail Basics: Back to basics—Bob reiterates the foundational principles of retail that drive sales and customer satisfaction. CHAPTERS 00:00 The Mattress Horror Story 09:07 Creating a Unique Shopping Experience 11:01 Attracting Customers with Storefront Appeal 17:16 Providing Comfortable Spaces for Customers 20:48 Differentiating from Competitors 23:05 The Importance of Mattresses in People's Lives 27:29 Creating a Fresh and Inviting Atmosphere 31:18 Adding Value to Customer Interactions 33:38 Brilliance on the Basics --- Send in a voice message: https://podcasters.spotify.com/pod/show/sleepsummitshow/message

Saddle up, retailers - the Retail Doctor is making a house call to diagnose your learning and training gaps! In this episode, Bob Phibbs sneaks in like Nancy Drew to investigate the mysteries plaguing your sales. Through his retail revelations, you'll learn the prescription for training and coaching your employees. Take two tidbits and call Bob in the morning if you still have poor customer service. Bob Phibbs, the self-proclaimed Retail Doctor, lets us in on industry secrets to concoct a cure for inadequate training. He distinguishes the diseases of learning and training, emphasizing the need for hands-on engagement versus mere information absorption. Coaching and rewards are highlighted as vaccines to reinforce training and boost performance. Bob advises constructing a positive learning culture, holding teams accountable, and tapping into personal motivation. The key to complete recovery is continuous improvement, debriefing, and crafting intentional habits. Consider Bob your retail pharmacist - follow his prescribed training regimen, and your sales will be the picture of health. This Retail MD knows the business ills; heed his wisdom so your store isn't the next casualty! Takeaways - Learning involves using ears and eyes to absorb information, while training requires hands-on practice and engagement of the brain. - Coaching and rewards are essential for reinforcing training and driving performance. -Creating a positive learning and training culture is crucial for success in retail. - Motivation and holding oneself accountable are key to personal and professional growth. -Continuous improvement, debriefing, and intentional habits are essential for achieving success in retail. Chapters 00:00Introduction 00:33Transition to the topic of learning, training, and coaching 01:10Difference between learning and training 02:07Importance of coaching and rewards 03:33The problem with ineffective training 04:16The importance of challenging the brain for information retention 05:26The impact of continuous learning and training on business success 06:32Engaging adult learners and holding them accountable 07:08Overcoming the fear of correcting others 08:42Creating a positive learning and training culture 09:25Using questioning techniques to correct and coach 10:55The importance of mindset and motivation 11:41The significance of selling value and building trust 12:48Effective role-playing techniques 14:08The power of greetings and rapport-building 15:18Understanding customer needs and avoiding assumptions 16:43Shifting mindset and unlearning negative beliefs 17:25Finding motivation and holding oneself accountable 19:14Identifying personal why and purpose 20:36Rewarding oneself for progress and achievements 22:04Developing intentional habits and identity 23:45Overcoming negativity and focusing on the positive 25:50Creating a culture of debrief and continuous improvement 28:56Taking ownership and holding oneself accountable 30:48Developing muscle memory through practice and repetition 32:19Becoming consciously aware and mastering skills 34:10The importance of reviewing and analyzing performance 36:20The game of retail and the power of choice 37:42Maintaining motivation and redefining one's why 38:11The importance of enjoying the journey and embracing challenges 38:31Closing thoughts --- Send in a voice message: https://podcasters.spotify.com/pod/show/sleepsummitshow/message

Bob Phibbs discusses how Visa and Mastercard merchants based in the U.S., who paid interchange fees between January 1st, 2004, and January 25th, 2019, may be eligible for a share of a $5 billion refund. Bob emphasizes the importance of not dismissing mailed claim settlement letters and guides viewers on how to claim the money by scanning a QR code in these letters. Bob encourages his viewers to share their experiences and refers them to www.PaymentCardSettlement.com for any questions. The video aims to ensure merchants take advantage of potentially reclaiming their part of this refund. #sponsored #paymentcardsettlement #retail .

How to effectively merchandise products in a small space? What to do with major disruption of your parking in your shopping district? And more with your questions answered LIVE by Bob Phibbs, the Retail Doctor

Your questions about selling, marketing, theft and more answered LIVE with Bob Phibbs, the Retail Doc. Visit RetailDoc.com to learn more about his services.  

How to use ChatGPT for your marketing, employee discounts, and more answered live. 

How to Keep Employees and Customers Loyal to Your Brand Shep Hyken interviews Bob Phibbs, widely known as The Retail Doctor, host of the Tell Me Something Good About Retail podcast, and founder of SalesRX. He talks about how retail stores (and all types of organizations) can transform their business from a place where people merely buy products to a destination brand known for amazing customer experiences.  Top Takeaways:   ·      Brands sometimes invest more in products and in how their retail stores look without focusing on the experience. No matter how nice the brick-and-mortar store is, if your employees are not trained to properly welcome and pay attention to your customers, they will leave and buy from your competitors, go or online, where it is faster and more accessible. ·      What's happening on the inside is felt on the outside by the customers. Be mindful of the environment that your employees are going to work in. Empower them with the right tools and training to do their job well. If you fix the people side of your business first, you will create a better customer service experience. ·      Create awareness of what great customer service looks like in your company. Ensure that your employees align with how you want them to treat customers. Teach them to recognize when they are providing a good customer experience and continuously train them to be better and better.  ·      Employees are looking for more than just a paycheck when taking on or staying at a job. They are putting employers to the task of providing a work environment that provides growth and satisfaction. ·      Training is not something you did. It's something you do over and over again. Invest in your employees' training and onboarding. Then, constantly reinforce it throughout the time that they are with you, whether in weekly meetings, daily huddles, or sharing customer feedback and make sure what they have learned translates into their day-to-day engagement with your customers. ·      Plus, learn how not to (in Bob's words) piss off your employees. Tune in!  Quote:  "Focus on the people, not the products. You will get higher conversion rates when employees are happy, stay longer, and know how to engage with customers in a way that builds trust."   About:    Bob Phibbs is a customer service expert, author, sales coach, and founder of SalesRX. He works with retailers and brands to increase conversion rates by providing amazing experiences. He shares his expertise on The Retail Doctor. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Today's story involves an associate who thought they were being helpful but robbed the retailer of a sale. Could this be happening on your sales floor? Key takeaways live with Bob Phibbs, the Retail Doctor  

How do you handle an employee that doesn't take correction or work well with others? How do you win back a customer? How to introduce higher price points for your merchandise? And answers to your questions LIVE with the Retail Doctor. Tune in for expert advice, interviews and Q&A sessions. Join us every Tuesday at 7pm EST on admin5.podbean.com to learn the answers to these questions and more!    It's time you get the help you need when it comes to managing your retail business! On admin5.podbean.com,   GET MY WEEKLY RETAIL NEWSLETTER ======================== https://www.retaildoc.com/newsletter-signup   DISCOVER MY ONLINE RETAIL SALES TRAINING SALESRX ======================== https://www.SalesRX.com   FREE TRAINING MINI-COURSE ======================== https://www.retaildoc.com/download-the-ultimate-retail-training-kit   WHAT TO WATCH NEXT ======================== SALESRX OVERVIEW https://youtu.be/X3n0Z4LInWw   WORK WITH BOB ======================== Bob Phibbs is the Retail Doctor. He works with retailers of all sizes, helping them build a store customers love and moves merchandise. As a speaker, trainer, and author, Bob shares his unique selling system that drastically increases the key performance indicators for his customers who have brick and mortar stores.   If you've been successful as a retailer at some level, and you're ready to sell more full-price merchandise, train your crew to sell without selling, and enjoy profits you've only dreamed of, Bob's your guy. https://www.retaildoc.com/   If you've read this far, thank you for being such a great fan and subscriber. I'm creating this content for you!

Bob Phibbs, CEO of the Retail Doctor, is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker. He's the founder of SalesRX online retail sales training, a strategy and done-for-you virtual training firm that specializes in working with retailers and brands who want to sell their merchandise more profitably. Bob was named one of the top retail influencers of 2018, a recognition he is humbled and grateful to receive. His website and blog have been named Best On The Planet For Retail in by Feedbuzz and was listed on over twenty retail influencer lists in 2018, often as #1. He is a Top Voice on LinkedIn. Chapters: 00:00 - Intro 01:19 - Who Is SalesRX? 02:19 - 3 Fun Facts About Bob 05:33 - The Product Is No Longer The Hero 08:31 - Shifting Focus From Product To Customer 10:30 - Employees Selling From Their Own Wallets 13:00 - Ongoing Training 14:13 - Being Brilliant On The Basics 15:59 - Good Examples Of Onboarding 16:46 - What Success Looks Like? 19:50 - Engage With Bob //ENGAGE WITH BOB Bob's LinkedIn //MENTIONS Lemonade Day // SUBSCRIBE! Subscribe to RevPartners YouTube Channel New "pit stops" every week. Join our growing community! // STAY AWESOME & DO IT BIG!! Website: revpartners.io Listen on Spotify and Apple Podcasts

Naomi Wheeless is the Global Head of Customer Success at Square, a company whose mission is to enable economic empowerment for all. In this position, she leads a team of nearly two thousand associates in 10 countries, each focused on creating stellar customer experiences by marrying technological solutions and fantastic human delivered support. Throughout her career, Naomi has become a highly regarded leader with exceptionally strong operational skills, having built globally adopted businesses, leading both established and emerging companies through mission-critical market launches, mergers, and acquisitions. She also excels at establishing senior-level alliances, leading high-value negotiations, and running businesses with operational, fiscal, risk, and regulatory rigor. Naomi has a proven track record in driving revenue, and helping organizations master their digital transformation journeys. She thoroughly enjoys developing & mentoring other leaders and consistently improving production results. Building upon previous senior-level management roles at companies such as Capital One, TMX Finance & Servicemaster, she continues to implement her operational and people development skills to execute on company goals and initiatives.

Dan Hodges is the CEO of Consumers in Motion (CIM Tours) that provides a service which assesses your company's place in today's marketplace. We identify opportunities for innovation, performance improvement and revenue growth. Retail Store Tours ( A CIM Company) offers customized, highly time-efficient programs that provide real-time marketplace intelligence and insights as part of a shared experience. Its programs rely on the Intelligent Engagement Index (IEI), a metric pioneered by parent company Consumers in Motion. Developed using extensive field research, the IEI assesses a company's standing in the marketplace, focusing on the factors that most directly influence retail sales.

What's the point of doing marketing that checks a box if it doesn't move the needle? Bob gives us excellent, expert advice on how to connect to our customers.  --- Send in a voice message: https://anchor.fm/musicretail/message Support this podcast: https://anchor.fm/musicretail/support

Matt Lafone is the president and general manager of The Athlete's Foot (TAF) North, South and Central America. Lafone joined The Athlete's Foot with strong experience across branding, retail, merchandising, marketing and franchising. The Athlete's Foot launched StAART, the Strategic African American Retail Track, in 2020 as an initiative to grow diversity and representation in the sneaker industry through franchising. The Athlete's Foot has 564 stores and e-commerce shops across 32 countries which generated sales of USD 400 million in 2020.

Bob Phibbs, The Retail Doctor, retail sales trainer, consultant, keynote and motivational speaker, business makeover specialist, author, and a LinkedIn Top Voice joins me on this episode. Bob helps brick-and-mortar retailers beat online competitors by creating experiences to move merchandise. Bob and his work have appeared on ABC, Fox, MSNBC, and PBS, and featured in articles in Entrepreneur, the New York Times, and the Wall Street Journal.  We talk about hope for retail, the importance of stories in business, lessons learned during the pandemic, actions businesses should be taking, and more. Get connected with Bob: Website: http://retaildoc.com  Facebook: https://www.facebook.com/theretaildoctor  LinkedIn: https://www.linkedin.com/in/bobphibbs/  Twitter: https://twitter.com/TheRetailDoctor  Instagram: https://www.instagram.com/bobphibbs/  Check out the amazing sponsors of this episode: http://chenzoweb.com/ https://1565coffee.com/ https://ambitious.com/ https://www.riseandrecord.com/ *1565 Artisan Coffee Special Offer: Get 15% off your order when you use promo code COFFEECHAT at checkout. *Ambitious Special Offer: Get $10 off your order of Ambitious EDGE when you use promo code COFFEECHAT at checkout. *Rise and Record 2022 Special Offer: Get 10% off your ticket price when you use promo code COFFEECHAT at checkout. Want to learn how you can work with me to gain more clarity, build a rock solid foundation for your business, and achieve the results and success you deserve? Visit http://jayscherrbusinessconsulting.com/ and schedule a 1:1 discovery coaching call. Enjoy, thanks for listening, and please share with a friend! To your success, Jay

Serge Khalimsky serves as the Senior General Manager of Westfield Old Orchard. In this role, Serge is responsible for delivering Old Orchard's long-term revenue growth for parent company Unibail-Rodamco-Westfield (URW), in addition to leading the asset's day-to-day business operations, managing complex tenant relationships with more than 150 property retailers and restaurateurs, overseeing taxation and land-use negotiations with relevant municipality and elected officials, as well as directing meaningful community relations initiatives alongside key philanthropic partners and local nonprofit organizations. Notably, Serge was also the driving force behind THE CUBE, Old Orchard's architecturally stunning glass pavilion hosting dynamic events and activations for premier brand partners such as Samsung, Dyson, Nespresso and Kia. Serge is also proud to actively serve on the Board of Directors for several worthwhile local organizations including the Skokie Chamber of Commerce, the Skokie Economic Development Commission, and the ICSC Illinois Government Relations Committee.

Elizabeth Herbst-Brady is currently Head of Global Revenue & Client Solutions at Yahoo.

Bruce Winder a Toronto-based retail analyst, business instructor and author of the book, Retail Before, During & After COVID-19.

Steve Cook, business owner of Cook Feed and Outdoor and podcast host of The Better Business Podcast.

Helen Herrick is the Studio Director of MBH Architects in New York. She has a focus on cultivating a culture of creativity, engagement and connection for retailers, hospitality, and other commercial businesses.

Welcome, 7 Hatters! In this episode, we speak with Bob Phibbs and dive deep into hats 3, and 4... the servant, and the entrepreneur, as we enroll in medical school and get our degree in retail execution with the retail doctor himself.Bob is the world's leading expert on Brick-and-Mortar retailers and he got there by building his foundation one brick at a time. Before 1994, the retail world didn't have a champion, but when Bob became the retail doctor, he started to resuscitate the industry.Bob was named one of the top retail influencers of 2018 and has worked with giants that include Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Hearts on Fire, and Yamaha, to name a few.So if you're ready to learn all about retail and how to compete in this digital age, then let's welcome Bob to the 7 Hats... ----------------------Visit https://www.the7hats.com/ for more information and more shows.Bob's Website: https://www.retaildoc.com/ Bob on LinkedIn: https://www.linkedin.com/in/bobphibbs/ My Bio & Links: https://sleek.bio/yuvalselikSUBSCRIBE AND REVIEW...Want to be the first to know when new episodes are released? Please subscribe and leave a review!Subscribes and podcasts reviews are pretty darn important to iTunes, and the more reviews we receive, the more likely we'll be able to get The 7 Hats message in front of more people (It's all about the iTunes algorithms)I'd be extremely grateful if you left a review letting me know your favorite part of the show or episode :)

Soon Yu is the former global VP of innovation officer at VF corporation home to over 30 global apparel companies. He advises startups how to grow and innovate. In addition, he is a popular speaker and the author of the new book Friction.

The best advice for retailers is the main theme of topdays topic. A wide range of advice from where retail is going, HR, marketing, and much more! Our clips today include clips from Bob Phibbs, Erin Mies, Mike Michalowitz, Jesse Cole, and Ramon Ray. Here's how to find me: Instagram: TikTok: Facebook: Website

Howard Prager is a speaker, author and leadership consultant. He recently wrote a book about how you show up for others called Make Someone's Day: Becoming a Memorable Leader in Work and Life.

Do you think retail will lose market share over the next several years? It will if they don't start behaving differently! Bob Phibbs the Retail Doctor is a retail champion who has been advising some of the largest retail chains since 1994. In this episode we discuss how to have a different retail experience than all the other large chains around you and how to set yourself apart from the world of E-Commerce. Here's how to find me: Instagram: TikTok: Facebook: Website

Do you think retail will lose market share over the next several years? It will if they don't start behaving differently! Bob Phibbs the Retail Doctor is a retail champion who has been advising some of the largest retail chains since 1994. In this episode we discuss how to have a different retail experience than all the other large chains around you and how to set yourself apart from the world of E-Commerce. Here's how to find me: Instagram: TikTok: Facebook: Website

Bob Phibbs, AKA the Retail Doctor, held a webinar recently where he offered five ways to handle under-performing stores.

The be-back bus travels in one direction and it's not to your store. You have a choice every time someone comes in the door: There's a chance to just get a transaction on the register or to help someone improve their life. Although rooted in the mattress industry, this wide-ranging discussion has implications for all retailers.

The role of the store associate continues to evolve. This new profile is entrepreneurial and adaptive, selling to anybody anywhere. Brands with associates that build bonds versus being transactional only can see shopper value increase. Discussing this buzzy topic, Retail Refined host Melissa Gonzalez welcomed two experts, Bob Phibbs, Founder of the Retail Doctor, and Oscar Sachs, CEO and Co-Founder of Salesfloor.Phibbs has a rich retail history as a coach, author, and speaker. He launched SalesRX virtual training platform for in-store associates. Sachs is a retail digital expert who founded Salesfloor to enable customers to shop online directly with a local store or associate.“Retail had to transform during the digital revolution, and movement is faster. Rethinking the role of associates selling across channels is critical,” Sachs said.This omnichannel strategy started years before the pandemic and shifted the associate to someone that engages and builds relationships. Sachs noted, “They have a connection marketing doesn't.”Phibbs, however, noted that the changing job scope included more tasks on associates that aren't treated well. “The dark side is expecting people to just take it. When we give them training and know what success looks like, they can thrive. You have to fix the culture to take care of the employee and the customer.”Phibbs remarked that many are missing the soft skills to pivot to a relationship.Sachs agreed that training is critical but so is attribution. “You have to align incentives with behavior. The web can't be a competitor. No matter where they buy if the store served the customer, the store and associate get credit.”

What lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just viable but critical in 2021, where should retailers look for 2022?

What does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical retail?

Data is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what he believes the next big battle will be in retail.

There is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an advocate for cutting edge technology used in brick and mortar stores.

Robert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in music and business from Valparaiso University and was a NAMM Music Business Scholarship recipient. He is an active member of NASMD and has served on the association's board of directors. Robert is deeply involved in his community serving on the boards of several arts organizations and is a vocal advocate for area school music programs. Before purchasing Central Music, he worked as an educator, touring musician, jingle writer, and retail manager. Robert lives with his wife Peggy in suburban Detroit.

Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a Vice President of Stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way. ​ In 2021, Ron was named one of the world's Top 100 most influential people in retail and is a featured keynote speaker, podcast guest, and in-demand industry expert. ​ Ron most recently led the retail organization for INTERMIX, sits on the board of directors for GOODWILL NY/NJ, and is an advisory board member and mentor for several retail technology brands.

Continually pushing the boundaries of experiential retail, Melissa Gonzalez is an award-winning innovator, seasoned visionary, and brand storyteller. She is the CEO of The Lion'esque Group and Principal and Shareholder at MG2. Always pioneering the integration of physical environments and cutting-edge technologies she works with companies such as Nexcom, Nordstrom, and Burrow foster foundational consumer engagement and evolve their offering. A passionate mentor and strategist, Melissa works hand-in-hand with clients to understand their greatest aspirations. She leads creative teams to deliver authentic solutions from concept to completion, helping clients achieve their ultimate vision. She was honored with the ‘Women In Design' award of the year by Contract Magazine and in 2019 was recognized as one of LinkedIn as well as design:retail's ‘Top 10 Retail Design Influencers of the Year'. When she's not recording podcasts or dreaming up innovative retail spaces, Melissa can be found seeking inspiration in unexpected places (like skydiving 10,000 feet above ground).

Be the company you want to work at. Bob Phibbs interviewed Tom Sullivan, founder of Lumber Liquidators about going public, about his first steps at founding the largest specialty flooring company in the nation, and what bugs him - and me - about brick and mortar stores.  About our guest: Tom Sullivan, the founder of Lumber Liquidators, owner of Gracious Home, founder of Cabinets To Go and a serial entrepreneur.

The shopping is firmly underway for a once-in-this-generation retail holiday season. Despite the fascination with supply chain shortages - consumers are buying.We're talking marketing and a new Brightpearl survey reveals in their new study that 54% of us plan to shop on non-traditional shopping channels, like Alexa, TikTok and Pinterest, this holiday season. Are you prepared for more social buying!?  About our guest:Founded by two brothers in 2017, Snap Supply was born from 40 years of experience within the appliance repair parts industry. Nick and Shawn Ernst are appliance repair professionals who have utilized their hands on experience to launch an appliance parts business that really knows how to take care of the customer.What initially began with Nick selling parts on Amazon and Ebay during his lunch break, quickly grew to become one of the most highly respected suppliers of appliance parts in the American Midwest. Today, the company trades across its new Shopify Plus-powered direct-to-consumer and wholesale websites, as well as multiple marketplaces, and stocks a wide range of item to support the appliance replacement parts community. Links:Brightpearl ‘Tis The Season to be Scalable https://www.brightpearl.com/ecommerce-guides/tis-the-season-us Snap Supply https://snap.parts Our sponsor https://www.corelogic.com/ 

In this episode, ISF CEO Steve Durbin and podcast host Tavia Gilbert dive deeper into this season's theme of Digital Transformation. We've had a handful of guests, including Jonathan Moore, Bob Phibbs, and Mel Shakir, and today Steve shares his own perspective about this current moment of Digital Transformation. Read the transcript of this episode Subscribe to the ISF Podcast wherever you listen to podcasts Connect with us on LinkedIn and Twitter From the Information Security Forum, the leading authority on cyber, information security, and risk management