Podcasts about retail strategy

This episode we are joined by Fi Sellick UK GTM Strategy, Planning and Operations, Square. She shares insights on her role and the broader challenges and opportunities facing UK retail. She discusses the impact of pedestrianisation on the revival of the high street and whether Oxford Street's transformation will achieve its intended goals.

In the first of our 8-part summer series produced in partnership with CommerceNext, our guest is  Ken Pilot—retail executive, tech investor, and host of The Retail Pilot: Leaders & Legends podcast.Ken's legendary career spans decades and includes pivotal roles such as President of Gap Global, Factory Stores at Ralph Lauren, and leadership positions at J.Crew, American Eagle, and ABC Carpet & Home. He takes us behind the scenes of launching Gap Outlet, transforming a single underperforming store into over 100 high-margin locations in just 36 months, ultimately making it the most profitable division at Gap. The conversation then shifts to current macro challenges, particularly tariffs and global sourcing. Ken unpacks the "tariff math" few are talking about, warning that even modest increases could wipe out 10 points of margin, especially for smaller brands without pricing power or manufacturing flexibility. He anticipates a hit to Southeast Asia, outlines strategic moves by companies like Gap to diversify sourcing, and speculates on the economic implications for North American retail.Next, Ken delves into the retail tech landscape, providing a forward-looking perspective on Generative Engine Optimization (GEO), the emergence of natural language search, and how retailers must adapt both on-site and externally to remain visible and competitive. He highlights the companies he's advising and investing in, including "Curated For You" (an AI-driven occasion-based merchandising platform) and "Raspberry AI" (tools that help designers iterate visuals from sketches to campaign-ready assets). He also discusses the creative tension AI can introduce and how forward-thinking teams are adapting.Finally, we examine the potential of Retail Media Networks (RMNs) as an underutilized profit stream, particularly in a high-cost, low-margin environment. Ken balances caution with optimism, emphasizing the need for retailers to experiment, remain agile, and stay laser-focused on the customer and core product offering. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this special encore episode of The Voice of Retail, recorded live at the Cox School of Business at Southern Methodist University in Dallas, host Michael LeBlanc is joined by longtime Remarkable Retail #podcast collaborator and retail thought leader Steve Dennis to celebrate the launch of Steve's latest book, Leaders Leap: Transforming Your Company at the Speed of Disruption.Best known for his bestselling book Remarkable Retail, Steve steps outside the retail-specific lens to explore a broader question: Why do leaders and companies fail to transform—even when they know they must? Drawing on personal experiences at iconic retailers like Sears and Neiman Marcus, Steve shares how legacy mindsets, fear of risk, and "timid transformations" can doom even the most well-intentioned strategies. He recalls a pivotal moment at Sears when, after 18 months of strategic planning and board approval, a colleague remarked that the new plan was “not a strategy to win—just a strategy to suck less.”From there, the conversation dives into the key themes of Leaders Leap, including Steve's concept of “leadership mind leaps”—seven fundamental shifts that leaders must make to truly drive meaningful transformation. These include “Crush Your Ego,” “Open the Aperture,” “Edit to Amplify,” “Start with Wow,” “Think Radically,” “Embrace the Risk of Inaction,” and “Accelerate with Urgency.” Each leap challenges conventional leadership norms and encourages leaders to rethink their roles in the face of fast-paced disruption.Steve and Michael discuss why merely optimizing the business model isn't enough in an age defined by exponential change, and how legacy brands can learn from disruptors like Uber, Airbnb, and Netflix—companies that pivoted boldly and often. Using examples from RH (formerly Restoration Hardware) and Vuori, the episode highlights how focus, differentiation, and bold thinking can enable even established players to reinvent themselves.This episode is a masterclass in leadership transformation for retailers and executives across sectors. Whether you're a C-suite veteran, a team leader, or an entrepreneur navigating disruption, this conversation offers both strategic frameworks and personal insight that can help you leap forward, not fall behind. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this must-listen episode of The Voice of Retail, host Michael LeBlanc is joined by seasoned retail strategist Jim Okamura, Partner at McMillan Doolittle and Co-Founder of the Global E-commerce Leaders Forum (GELF). Recorded live at the CommerceNext show in New York City, the two Canadians delve deeply into the current and future state of retail, blending global expertise with practical insights from the ground up.The conversation begins with Jim's background and a look at McMillan Doolittle's role in driving innovation across various retail formats. Known for their globally respected annual Retail Innovations report, Jim explains how international partners nominate the most forward-thinking concepts, regardless of whether they achieve commercial success. From trailblazing store formats, such as Printemps' architectural marvel in Manhattan, to localization strategies that shape international brand launches, Jim shares examples that reflect where retail is headed next.The duo then shifts to a frank discussion about the collapse of Hudson's Bay and what it signals for the broader department store format. Comparing North American challenges with the success of Japanese models that utilize a leased brand approach, Jim highlights how changing consumer behaviour—especially in beauty and apparel—has fragmented traditional retail categories. He argues that the decline of department stores is less a retail apocalypse and more a natural part of the lifecycle of formats.As the conversation moves to unified commerce and digital transformation, Jim emphasizes that success isn't just about tech—it's about culture. Companies that embrace a testing and analytics-driven mindset have a competitive edge. He also discusses the generational shift in expectations, including the normalization of paid same-hour delivery via platforms like DoorDash and Uber Eats.The episode wraps with insights from GELF's work helping global brands expand across borders. Jim reveals how localization, unified commerce strategies, and innovative partnerships with distributors are fueling cross-border growth—even amid global trade uncertainty. With AI, logistics disruptions, and rising tariffs reshaping the terrain, Jim calls for nimble thinking and sharper execution from brands and their ecosystems.This rich, wide-ranging discussion offers a panoramic view of retail's past, present, and future—making it essential listening for anyone navigating the changing commerce landscape. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

DESCRIPTION The Category Disruptors Series continues!   It's time for Part 3 in our series spotlighting the female CEOs and founders behind some of the fastest-growing and most innovative brands in their categories.   In this episode, we spotlight Laurel Orley, co-founder and CEO of Daily Crunch—the sprouted nut snack brand shaking up what they call the “trusty but dusty” nut category.   It's a thoughtful conversation and another strong addition to the series—tune in for the full story.   "There's a lot of FOMO out there. You see unicorn brands doing amazing, and it's so easy to think: how did they make $1M in 5 minutes? Why not me? But you have to stay on your path." Laurel Orley   KEY TAKEAWAYS In this episode, Laurel, Julie, and Jordan discuss:  Laurel Orley's transition from a career at major brands like Unilever to founding Daily Crunch Snacks, inspired by her aunt's unique sprouted nut process. How Daily Crunch's sprouted, dehydrated nuts stand out for their crunch, health benefits, and clean label. The creative process behind their flavors, including collaborations with other brand and the upcycling of pickle ends for sustainability. Daily Crunch's commitment to women-owned certification and giving back through mental health initiatives Laurel shares how her corporate background provided valuable skills, but also discusses the steep learning curve and differences when moving to a founder role. The role of accelerators like SKU, mentorship, and the Vanderbilt intern pipeline in helping Daily Crunch grow and evolve. Hard-earned lessons in supply chain, pricing, product launches, and the realities of growing a snack brand during the pandemic. Exciting updates for 2025, including a new flavor and refreshed packaging highlighting nutritional benefits. The importance of staying focused on your own brand journey, leveraging available resources, and maintaining a mindset of continual learning.  

The panel digs into the abrupt shutdown of the Arc browser and what it signals about user expectations and innovation fatigue in the browser space. Chuck Joiner, Dave Ginsburg, Jim Rea, Marty Jencius, Web Bixby, Eric Bolden, and Jeff Gamet explore Opera's foray into agentic AI and how it could redefine how we interact with the web. A deep dive into Getty Images' aggressive lawsuit against Stability AI sparks a broader conversation about copyright, content ownership, and AI ethics. Meta's surprising move to open physical retail stores invites skepticism and speculation, while a T-Mobile privacy issue raises concerns over default screen recording in its app. The group also touches on new app store laws and a Victoria's Secret cybersecurity incident, wrapping up with updates on MacStock and personal projects.  Today's MacVoices is supported by CleanMyMac by MacPaw, your ultimate solution for Mac control and care. Try CleanMyMac for 7 days free, then use the code “MacVoices20” for 20% off at CLNMY.com/MacVoices. Show Notes: Chapters: 00:10 Browsers and the Arc Debate 08:07 Opera's New Agentic Browser 12:19 Getty Images and AI Lawsuit 19:54 New App Store Laws in Texas 22:04 Meta's Retail Strategy 31:54 T-Mobile's Screen Recording Controversy 35:18 Victoria's Secret Security Incident 43:13 Brian's New Podcast Launch 46:58 Closing Remarks and Connections Links: Mac browser Arc being discontinued in favor of new Dia app https://9to5mac.com/2025/05/27/mac-browser-arc-being-discontinued-in-favor-of-new-dia-app/ Opera's new 'fully agentic' browser can surf the web for you https://www.engadget.com/ai/operas-new-fully-agentic-browser-can-surf-the-web-for-you-145035874.html Getty Images spending millions to battle a ‘world of rhetoric' in AI suit, CEO says https://www.cnbc.com/2025/05/28/getty-ceo-stability-ai-lawsuit-doesnt-cover-industry-mass-theft.html Texas just passed the App Store law that Tim Cook personally tried to stop https://9to5mac.com/2025/05/27/texas-app-store-law-tim-cook/ Meta plans to open its own physical stores like the Apple Store - 9to5Mac https://9to5mac.com/2025/05/28/meta-plans-to-open-retail-locations-like-the-apple-store/ T-Mobile's App Is Recording Your Screen by Default, and You Should Turn It Off https://lifehacker.com/tech/t-mobile-app-screen-recording What's happening with Victoria's Secret? Website down, stock falls after unspecified 'security incident' https://www.fastcompany.com/91342878/victorias-secret-website-down-stock-falls-security-incident-whats-happening Guests: Web Bixby has been in the insurance business for 40 years and has been an Apple user for longer than that.You can catch up with him on Facebook, Twitter, and LinkedIn. Eric Bolden is into macOS, plants, sci-fi, food, and is a rural internet supporter. You can connect with him on Twitter, by email at embolden@mac.com, on Mastodon at @eabolden@techhub.social, on his blog, Trending At Work, and as co-host on The Vision ProFiles podcast. Brian Flanigan-Arthurs is an educator with a passion for providing results-driven, innovative learning strategies for all students, but particularly those who are at-risk. He is also a tech enthusiast who has a particular affinity for Apple since he first used the Apple IIGS as a student. You can contact Brian on twitter as @brian8944. He also recently opened a Mastodon account at @brian8944@mastodon.cloud. Jeff Gamet is a technology blogger, podcaster, author, and public speaker. Previously, he was The Mac Observer's Managing Editor, and the TextExpander Evangelist for Smile. He has presented at Macworld Expo, RSA Conference, several WordCamp events, along with many other conferences. You can find him on several podcasts such as The Mac Show, The Big Show, MacVoices, Mac OS Ken, This Week in iOS, and more. Jeff is easy to find on social media as @jgamet on Twitter and Instagram, jeffgamet on LinkedIn., @jgamet@mastodon.social on Mastodon, and on his YouTube Channel at YouTube.com/jgamet. Dr. Marty Jencius has been an Associate Professor of Counseling at Kent State University since 2000. He has over 120 publications in books, chapters, journal articles, and others, along with 200 podcasts related to counseling, counselor education, and faculty life. His technology interest led him to develop the counseling profession ‘firsts,' including listservs, a web-based peer-reviewed journal, The Journal of Technology in Counseling, teaching and conferencing in virtual worlds as the founder of Counselor Education in Second Life, and podcast founder/producer of CounselorAudioSource.net and ThePodTalk.net. Currently, he produces a podcast about counseling and life questions, the Circular Firing Squad, and digital video interviews with legacies capturing the history of the counseling field. This is also co-host of The Vision ProFiles podcast. Generally, Marty is chasing the newest tech trends, which explains his interest in A.I. for teaching, research, and productivity. Marty is an active presenter and past president of the NorthEast Ohio Apple Corp (NEOAC). Jim Rea built his own computer from scratch in 1975, started programming in 1977, and has been an independent Mac developer continuously since 1984. He is the founder of ProVUE Development, and the author of Panorama X, ProVUE's ultra fast RAM based database software for the macOS platform. He's been a speaker at MacTech, MacWorld Expo and other industry conferences. Follow Jim at provue.com and via @provuejim@techhub.social on Mastodon.   Support:      Become a MacVoices Patron on Patreon      http://patreon.com/macvoices      Enjoy this episode? Make a one-time donation with PayPal Connect:      Web:      http://macvoices.com      Twitter:      http://www.twitter.com/chuckjoiner      http://www.twitter.com/macvoices      Mastodon:      https://mastodon.cloud/@chuckjoiner      Facebook:      http://www.facebook.com/chuck.joiner      MacVoices Page on Facebook:      http://www.facebook.com/macvoices/      MacVoices Group on Facebook:      http://www.facebook.com/groups/macvoice      LinkedIn:      https://www.linkedin.com/in/chuckjoiner/      Instagram:      https://www.instagram.com/chuckjoiner/ Subscribe:      Audio in iTunes      Video in iTunes      Subscribe manually via iTunes or any podcatcher:      Audio: http://www.macvoices.com/rss/macvoicesrss      Video: http://www.macvoices.com/rss/macvoicesvideorss

In the 1980s, it was pay-at-the-pump technology. But 40 years later, another technological risk has emerged in the form of electric vehicles. But while there's an additional bevy of other external threats to foot traffic like impulse purchase rapid delivery startups…it all comes back to how best can convenience stores draw consumers inside. And I believe the strategic answer is focusing on “controlling your own destiny.” So, what do Buc-ee's, Sheetz, Wawa, and Casey's have in common? They've garnered considerable loyalty nationwide (beyond their regional origins) with exceptional foodservice options. Similarly, many c-store brands (like 7-Eleven and Love's) are accelerating their private label growth…building customer loyalty and repeat visits. The fact is…within the last century, convenience stores have faced countless threats and successfully evolved into one of the most important U.S. sales channels with over 150,000 total locations.

In this episode of the Experience Strategy Podcast, hosts Aransas Savas, Joe Pine, and Dave Norton discuss a Wall Street Journal article written by Jennifer Williams about retail, focusing on how major brands are intentionally slowing down the shopping experience to enhance customer engagement. They explore the importance of creating meaningful experiences, the lessons learned from Toys R Us, and the need for authenticity in retail strategies. The conversation emphasizes measuring success beyond traditional sales metrics and highlights the future of experience-led brands. Takeaways The longer someone spends in a store, the more likely they are to convert into a purchaser. Retailers are adding experiences to encourage customers to linger longer. Time well spent is a key concept in enhancing customer experience. Experiences must be meaningful and relevant to the brand. Toys R Us failed to create relevant experiences for their target audience. Lego gets it. Camp.com gets it. Retail success should be measured by time value, not just sales per square foot. Authenticity in brand experiences is crucial for customer loyalty. Walmart is evolving to compete with experiential brands. Experience-led brands can charge for their unique offerings. Read More: https://www.wsj.com/articles/shop-slow-spend-more-the-retailers-hoping-that-customers-linger-0c87ea24?st=etbsMd&reflink=desktopwebshare_permalink https://camp.com Register for the free membership in the Collaboratives here: https://www.thecollaboratives.com/contest Sign up for the Experience Strategist Substack here: https://theexperiencestrategist.substack.com

On this episode of Getting to Aha!, host Darshan Mehta sits down with Ken Kring, a seasoned business leader with rich experience at Walmart, Walgreens, and Sears, to explore the transformative power of integrated thinking. Ken reveals how businesses can break down silos, align around a shared vision, and drive success through cohesive strategies. From customer experience flows to decision-making frameworks, this conversation offers practical insights for leaders eager to create nimble, connected organizations that thrive in today's complex business landscape.

In this exclusive interview, I chat with Peter Hlynsky, CEO of MEC (Mountain Equipment Company), one of Canada's most iconic outdoor retailers. Peter shares his remarkable journey from CFO to CEO over five years at MEC, detailing his passion for the outdoors that initially drew him to the company rather than retail specifically.MEC's origin story is captivating - it began in the early 1970s, when University of British Columbia students drove to REI in Washington, bought climbing gear, and sold it from their van on campus. This evolved into Canada's premier outdoor retail cooperative with 21 stores by 2020, becoming what Peter describes as "a candy store for the outdoors."The company's unique employee culture sets MEC apart in the competitive outdoor retail landscape. Staff members genuinely live the lifestyle they sell through "Rad Days" - paid outdoor adventures where employees test gear and bring back real-world experiences. This authentic product knowledge enables staff to provide honest recommendations, sometimes even steering customers away from products that don't fit their specific needs.Peter discusses MEC's significant transformation from a member-owned cooperative to a private company, maintaining the "member" terminology and benefits that resonate with Canadian consumers. The recently relaunched membership program includes purchase-based discounts, exclusive access to popular store events, and MEC's legendary "rock solid guarantee" - one of the industry's most comprehensive return policies.A significant development is MEC's return to Canadian ownership after being acquired by private equity in 2020. Peter and Chief Merchandising Officer Chris Beyer joined the new Canadian ownership group, led by Tim Gu, bringing manufacturing expertise that is particularly valuable for MEC's private label products, which comprise one-third of their business alongside branded products from Patagonia, Arc'teryx, and Yeti.The merchandising strategy balances premium branded products with MEC's highly-regarded private label offerings, providing similar quality at lower prices without wholesale markups. This combination creates a compelling value proposition that competitors struggle to match.Looking ahead, Peter sees significant growth opportunities as competitors exit the market following the COVID-19 pandemic. Atmosphere closed standalone stores, and regional players shuttered operations, creating organic growth potential. MEC plans opportunistic store expansion in underserved Canadian markets, capitalizing on available real estate from retailer closures.Peter's retail advice emphasizes focusing relentlessly on core competencies rather than chasing trending business models. For MEC, this means maintaining its specialty outdoor retailer identity through exceptional in-store service, curated product assortments, and a consistent customer experience across all channels.The episode highlights how authentic brand positioning, employee engagement, and customer-centric policies can sustain competitive advantages in challenging retail environments. MEC's successful transition from a cooperative to a company while preserving its brand values demonstrates effective change management in retail transformation. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Nancy Twine has built one of the most respected clean haircare brands in the world—but in this candid AMA, she peels back the curtain on what it really took to get there.In this special solo finale of Makers Mindset Season 3, Nancy answers burning questions from her audience about entrepreneurship, life, love, mindset, and building a company from zero to a nine-figure exit. From bootstrapping Briogeo in a saturated industry to becoming the then-youngest Black woman to launch a product line at Sephora, her journey is as bold as it is intentional.She shares her no-budget PR strategies, the mindset shift that changed everything, and why hiring for values—not just resumes—can make or break your culture. Plus, she opens up about dating while building an empire, how she created a life of freedom, and the biggest decision that skyrocketed her brand's growth.This is a rare behind-the-scenes look at the personal playbook of a founder who's done it all—and is now paying it forward.Timestamps:[00:00] Introduction[00:37] Nancy's background and Briogeo journey[01:00] How to market a first-of-its-kind product without a budget[01:29] DIY press strategy for early brands[01:54] Cold DM tips for reaching editors[02:15] Low-cost influencer seeding advice[02:35] What Nancy would do differently if starting today[02:56] Why personal branding matters from day one[03:16] What she would do the same if starting today[03:39] Why hiring a social media manager early matters[04:06] The early decision that had biggest brand impact[04:25] How Sephora shaped Briogeo's growth[04:50] How to make your first sale without inventory[05:11] Pre-order and waitlist strategies[05:33] Using prototypes and content to drive pre-sales[05:50] Using Kickstarter as a model for pre-orders[06:05] Best ways to track performance when you don't have a team[06:26] Basic metrics every founder should track[06:47] Profitability doesn't need to happen immediately[07:05] Why tracking repeat orders matters[07:19] What is EMV and how to use it[07:37] The importance of reading your reviews[07:53] How Nancy designed her lifestyle over time[08:17] Building a team helped her find more balance[08:35] Why priorities shape your lifestyle[08:53] Hobbies and passions Nancy makes time for now[09:13] What she says no to in order to stay focused[09:27] Nancy's dating journey as a successful woman[09:43] Advice for women balancing dating and ambition[10:00] Why priorities should drive your dating decisions[10:19] Making time to date like anything else[10:36] Friends with careers, families, and healthy relationships[10:54] What Nancy wishes she knew when building a brand[11:30] When to hire support in your business[11:52] Hire for values, not just skills[12:10] Why defining your company culture early matters[12:32] How the wrong hire can impact the whole team[12:50] One mindset shift that changed everything[13:06] How Nancy reframes hard things[13:42] Why doing the hard thing creates the results you wantFollow Nancy Twine:Instagram: @nancytwinewww.nancytwine.comFollow Makers Mindset:Instagram: @makersmindsetspaceTikTok: @themakersmindset

James Stephenson didn't take the traditional route to entrepreneurship—he left school early, started DJing at 16, and was throwing parties before most of us figured out what a side hustle was. That early hustle gave him the foundation to build something entirely different years later: oHHo, a plant-powered wellness brand combining CBD, creativity, and really good flavor. From the UK rave scene to the U.S. wellness space, James brings his full story and all the vibes to this episode.Tyler and James get into the nitty-gritty of launching a business in a highly regulated and fast-evolving industry. We're talking kitchen-table product drops, surprise pivot moments, and a husband-wife co-founder duo making it work through clear roles, good communication, and shared vision. James talks openly about challenges like supply chain chaos, growing complexity, and the decision to stay scrappy (and cash-conscious) even as they scale.This episode isn't just about infused beverages and cannabis topicals—it's a blueprint for building a brand that feels like you. James' passion for music, flavor, and intentional lifestyle design runs deep in oHHo's DNA. If you're into startups, wellness, or just love hearing how someone turns a festival food truck into a multi-product wellness brand, hit play on this one.TakeawaysCreativity can be your business superpower. From DJ to CBD innovator, James built oHHo with soul.Know your lane—and your partner's. Co-founding with a spouse takes clarity, patience, and teamwork.Start small, stay scrappy, scale smart. Growing slowly gave oHHo the flexibility to build sustainably.Flavor matters. In a crowded space, standing out starts with a product people actually want to consume again.Customer connection is key. Physical stores, community events, and music-driven activations create brand magic. TakeawaysCreativity can be your business superpower. From DJ to CBD innovator, James built OhHo with soul.Know your lane—and your partner's. Co-founding with a spouse takes clarity, patience, and teamwork.Start small, stay scrappy, scale smart. Growing slowly gave OhHo the flexibility to build sustainably.Flavor matters. In a crowded space, standing out starts with a product people actually want to consume again.Customer connection is key. Physical stores, community events, and music-driven activations create brand magic.Chapters00:00 Introduction to oHHo and James Stevenson02:40 James's Journey from Music to Entrepreneurship05:40 Transitioning to the Cannabis Space07:59 Building oHHo: Early Challenges and Strategies10:56 Customer Acquisition and Retail Strategy12:32 Navigating Partnerships and Family Dynamics14:19 Product Expansion and Market Differentiation16:58 Challenges of Complexity in Business18:41 Future Plans and Product Launches21:15 Personal Life and Work-Life Balance27:58 Final Thoughts and Call to Action

In this episode of the Remarkable Retail podcast, hosts Michael LeBlanc and Steve Dennis begin with a news segment covering recent market developments, notably the "tariff turmoil" between the US and China. They discuss how the US has partially de-escalated its stance, with tariffs dropping from a proposed 145% to 30%, creating a 90-day window for retailers to import products. However, they emphasize that smaller retailers remain disproportionately affected due to limited resources compared to giants like Home Depot.The hosts also cover recent retail earnings reports, including Walmart's strong comp store sales growth despite withdrawing Q2 guidance, and their strategic pricing approach to tariff impacts. Other earnings news included On Running's impressive 40% sales growth, while American Eagle, JC Penney, and Burberry reported significant losses. Additional news touched on refinancing challenges at Kohl's, potential bankruptcy concerns at Saks, and Dick's Sporting Goods' surprising acquisition of Foot Locker.The featured interview with Stephen Yalof, CEO and President of Tanger, explores his extensive career spanning retail real estate, including roles at New Plan Realty Trust, Gap, Ralph Lauren, and Simon before joining Tanger in 2020 – humorously noting he arrived when "every one of their 3,000 stores was closed" due to COVID.Yalof provides a fascinating historical perspective on outlet centers, explaining how they evolved from manufacturers' sales of returned items and factory seconds to a strategic retail channel. He details how the Tanger family themselves were shirt manufacturers who realized they were "selling more stuff out the back door than out the front door" before creating the first outlet center in Burlington, North Carolina.The conversation explores how vertical retailers like Gap transformed the model, creating consolidation stores for excess inventory before establishing dedicated outlet locations. This evolution progressed from pure excess inventory management to serving aspirational customers who understand brands but can't afford full price – what Yalof describes as bringing customers "into your ecosystem."In response to competition from online and fast-fashion retailers, Yalof explains Tanger's strategy shift from purely "power shopping" to full-service experiences with improved food, entertainment, and amenities. He compares this to how stadiums have evolved despite at-home viewing advances, stating, "We're the general merchandise managers of our shopping centers... it's about picking the right uses, right experiences, the right amenities."The interview concludes with insights into Tanger's digital engagement strategies, including how they leverage customer data to create targeted marketing campaigns and provide stackable discounts through retailer partnerships, guided by their vision of "using customer insight to inform the future of shopping." Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this exclusive episode of The Voice of Retail podcast, host Michael LeBlanc interviews Karl Haller, Partner at IBM Consulting and leader of their retail and consumer products center of competency, ahead of his highly anticipated keynote presentation at Retail Council of Canada's STORE2025 conference on June 3rd.With nearly 30 years of retail experience at brands including Brooks Brothers, Tommy Hilfiger, and Karl Lagerfeld, Haller brings unique insights at the intersection of retail business and technology to one of Canada's premier retail events.Haller, who will take the main stage following fellow keynote speaker Ira Kalish, positions AI as "the biggest transformation that any of us have seen in our careers," comparing its significance to the advent of computing in the 1970s. While acknowledging the hype surrounding AI, he maintains that we're in the early stages of a fundamental shift in how retail operates—a message he'll expand upon at the STORE2025 conference.When discussing strategy during uncertain times, Haller advises retailers to focus on action rather than extensive planning: "If you've got a million dollars to spend, spend a million dollars on 100 MVPs. Don't spend a million dollars on an AI strategy project because it's going to be out of date by the time you've done it." He recommends scenario planning with clear indicators that can guide decision-making in unpredictable environments.Looking at retail formats, Haller notes that success isn't determined by format alone but by how retailers innovate within their sector. He highlights Walmart's nimble approach to technology implementation, PepsiCo's management of their extensive logistics network, and innovative approaches from companies like Unilever and Kroger.The conversation culminates with Haller identifying four under-appreciated retail technology trends:Expanding AI beyond words, pictures, and code to work with numerical data like SKU forecasting, potentially reducing forecast error rates to low single digitsIntegrating AI with other technologies like computer vision, IoT devices, robotics, biometrics, electronic shelf labels, and retail mediaDeveloping an "operating system for AI" to manage the projected billion new applications by 2028Most critically, bringing people along on the technology journey through comprehensive training and continuous learningAttendees of STORE2025 can expect Haller to dive deeper into these insights during his keynote presentation, providing retail leaders with actionable strategies for navigating technological transformation while balancing innovation with practical implementatio Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this episode of Five Things Friday, Alex and Laura break down the strategies, trends, and tensions shaping the retail landscape.Fresh from the World Retail Congress in London, Alex shares how Morrisons is rebuilding trust with a simple but powerful 5-5-5 framework. Laura brings sharp insights from Australia, highlighting Shein's explosive $12B sales surge and what it means for domestic retailers.They also explore:The overlooked role of inclusive leadership and how gender conversations need a resetWhy marketplaces like Amazon are reshaping luxury commerceHow brands can stay relevant in an era of shifting customer loyaltyThe impact of tariff changes and cost-of-living pressure on global expansion strategiesWhether you're a CEO, operator, strategist, or startup founder — this episode delivers the frontline signals you need to make better decisions.

Susan Yara's journey to redefining skincare didn't start in a lab—it started in front of a camera. From reporting news in the Bronx to becoming a trusted beauty voice on YouTube, Susan built a community before she ever built a brand. With her platform Mixed Makeup, she offered something rare: expert-backed, educational content for women who were underserved by the beauty industry's hype-driven approach.But Susan wasn't just creating content. In 2019, she co-founded Naturium Skincare. Just four years later, she made headlines when she sold her company to e.l.f. Beauty for $355 million—and became one of the first content creators to successfully scale and exit a skincare brand.In this episode, Nancy and Susan go deep on the realities of building a digital-first beauty brand: funding operations before revenue, pivoting from an influencer to a founder mindset, and how it's so important to build authentic relationships with your community and retail partners. Susan shares the failures that shaped her, the influencer marketing tactics that actually work, and how she's balancing life as a founder, mom, and now solo parent.This is a story of vision, resilience, and reinvention. It's proof that you don't need to start with a perfect plan—you just need to start with purpose.Timestamps:[00:00] Introduction[03:12] Joining Forbes and building their first video network[04:55] Learning the power of early digital media[06:03] Getting into beauty and lifestyle content[07:24] Launching Mixed Makeup to serve older audiences[08:30] Early challenges funding high-quality content[09:45] Lessons from Susan's failed first business[11:15] Trying to bootstrap her own skincare brand[12:20] How COVID shut down her original plan[14:42] Joining Naturium and shaping brand direction[15:55] Why Susan moved away from “clean” marketing[17:02] Creating formulas that simplify skincare routines[18:08] Transitioning from influencer to business operator[19:20] Why pricing strategy matters for repeat customers[20:22] The shift in influencer strategy that changed everything[21:30] How nano influencers built authentic community[22:40] Using whitelisting to amplify UGC as ads[23:50] What brands get wrong about influencer selection[25:02] The power of founder-creator relationships[26:05] Getting into Target and making it work[27:15] Building a bold pitch retailers can't ignore[28:30] Launching Naturium body washes with intention[29:45] Hiring a CMO who can become your future CEO[30:58] The expanded role of modern CMOs[32:00] What to look for when hiring key leaders[33:12] Why Susan sold Naturium to e.l.f. Beauty[34:25] Balancing work and motherhood during scale[35:40] How moving to Miami created work-life structure[36:45] Advice for founders scaling fast or slow[38:00] The real reason behind building a brandResources Mentioned:Naturium | Websitee.l.f Beauty | WebsiteMixed Makeup | YouTube ChannelFollow Susan on Instagram and X, and check out her YouTube Channel.Follow Nancy Twine:Instagram: @nancytwinewww.nancytwine.comFollow Makers Mindset:Instagram: @makersmindsetspaceTikTok: @themakersmindset

Welcome to The Power Lounge. Host Amy Vaughan speaks with Deanna Behrens, VML's Director of Media and Strategy and a leader in retail media. Deanna has launched strategies across seven major retailers, shaping the future of the industry.Together, Amy and Deanna explore how brands and retailers are transforming consumer connections through data-driven, consumer-focused methods and technologies like QR codes and AI. Deanna shares her journey from traditional media to the dynamic field of retail, highlighting the importance of adaptability and innovation.This episode offers valuable insights for marketers, business owners, and anyone interested in the future of commerce, providing practical advice and real-world examples to thrive in today's retail landscape. Tune in to The Power Lounge to learn from Deanna's expertise and industry perspectives.Deanna Behrens is a marketing strategist with extensive experience in the consumer-packaged goods sector. As Director of Media and Strategy, she leads marketing initiatives that drive results, focusing on commerce intelligence for retail media across seven leading retailers. Deanna is dedicated to empowering teams and advancing the future of retail media.Chapters:00:00 - Introduction00:10 - Retail Media Strategy Insights04:15 - Agility in Retail Media Evolution07:23 - Unplanned Purchases via Impulse Marketing11:16 - "Brand Visibility Over Awareness"13:10 - Brand Authenticity Foundations19:40 - "DTC Impact on Retail Strategy"20:35 - "D2C Innovation vs. Brand Caution"25:01 - Consistent Branding Across Retailers27:56 - "Adapting Media Math for ROAS"32:16 - Ad Spend Evaluation Challenges33:05 - Aiming for Standardized Metrics38:27 - Leveraging Data and AI Insights42:41 - Purchase Influence Through Repeated Exposure43:14 - Marketing Synergy Across Retail Channels48:48 - Marketing Support Podcast for Small Businesses50:35 - Aligning First Party and RMN Data53:16 - Evolving Media Strategies56:32 - Shopper Marketing Resources59:01 - Community Support Advantage01:00:41 - OutroQuotes:"Create opportunities when you can. Often, we doubt our potential, but embracing uncertainty leads to growth and magic."- Amy Vaughan"Stay agile and curious. Embrace ambiguity and new challenges to unlock possibilities and drive innovation."-Deanna BehrensKey Takeaways:Embrace Agility and CuriosityConsumer-Centric is Non-NegotiablePartnerships Are EvolvingTest, Learn, and Innovate—ContinuouslyData Is Your Power Tool (But Ask the Right Questions)Brand Consistency, Local NuanceSmall Brands, Big PotentialLifelong Learning & CommunityConnect with Deanna Behrens:LinkedIn: http://www.linkedin.com/deannabehrensWebsite:https://www.vml.com/Connect with the host Amy Vaughan:LinkedIn: http://linkedin.com/in/amypvaughanPodcast:https://www.togetherindigital.com/podcast/Learn more about Together Digital and consider joining the movement by visitinghttps://togetherindigital.comSupport the show

Aaron Nosbisch is the founder and CEO of BRĒZ, a cannabis social tonic beverage designed as an alcohol alternative that offers a euphoric, feel-good effect without the downsides of alcohol. He built his expertise in e-commerce from an early age, launching multiple internet brands and scaling previous ventures like MONQ (portable aromatherapy diffuser, 0 to $15 million in three years as CMO), and running Lucyd Media, the world's largest cannabis social advertising agency, which run 80% of meta ads for the cannabis space.In this episode, Aaron and Blaine explore how BRĒZ identified untapped demand, iterated their product to solve a genuine founder problem, and brought it to market with precision: leveraging lean startup methodology, subscription-first landing pages, micro-batch production, effective founder-led UGC creative, and meticulous customer service. They discuss cash flow realities, funding first runs, the role of retention in beverage DTC, and how direct-to-consumer momentum powers retail expansion and shelf velocity. Aaron also shares transparent insights on ad spend, internal ops, and the principles that fuel brand growth.Interact with other DTC experts and access our monthly fireside chats with industry leaders on DTC Pod Slack.On this episode of DTC Pod, we cover:1. Pillars of a Successful DTC Brand2. Challenges of Scaling Beverages DTC3. Early Stage Funding and Resources Management4. Supply Chain Processes in Product Launches5. Team Building, Finding the Right Partners6. Pre-Launch and Launch Strategies7. Testing and Iterating Ad Campaigns8. Founder-Led Content in Advertising 9. Guerrilla Strategies for Audience and List Building10. Media Buying, Optimizing CAC, and Scaling Spend11. Building AOV, Subscription, and Retention12. Customer Feedback and Iteration Cycles13. Importance of Timing and Market ReadinessTimestamps00:00 Introducing Aaron and BRĒZ05:06 The “alcohol alternative” white space and product vision13:21 Launching a DTC beverage: initial capital and inventory20:32 Validating demand, managing resource constraints25:44 First ads and sales: founder content, guerilla tactics34:07 Early CACs, ad budgets, and optimizing for LTV38:22 E-commerce vs retail: channel mix and growth phases46:50 Key takeaways & where to follow Aaron and BRĒZShow notes powered by CastmagicPast guests & brands on DTC Pod include Gilt, PopSugar, Glossier, MadeIN, Prose, Bala, P.volve, Ritual, Bite, Oura, Levels, General Mills, Mid Day Squares, Prose, Arrae, Olipop, Ghia, Rosaluna, Form, Uncle Studios & many more.  Additional episodes you might like:• #175 Ariel Vaisbort - How OLIPOP Runs Influencer, Community, & Affiliate Growth• #184 Jake Karls, Midday Squares - Turning Your Brand Into The Influencer With Content• #205 Kasey Stewart: Suckerz- - Powering Your Launch With 300 Million Organic Views• #219 JT Barnett: The TikTok Masterclass For Brands• #223 Lauren Kleinman: The PR & Affiliate Marketing Playbook• ​​​​#243 Kian Golzari - Source & Develop Products Like The World's Best Brands-----Have any questions about the show or topics you'd like us to explore further?Shoot us a DM; we'd love to hear from you.Want the weekly TL;DR of tips delivered to your mailbox?Check out our newsletter here.Projects the DTC Pod team is working on:DTCetc - all our favorite brands on the internetOlivea - the extra virgin olive oil & hydroxytyrosol supplementCastmagic - AI Workspace for ContentFollow us for content, clips, giveaways, & updates!DTCPod InstagramDTCPod TwitterDTCPod TikTokAaron Nosbisch - Founder and CEO of BRĒZBlaine Bolus - Co-Founder of CastmagicRamon Berrios - Co-Founder of Castmagic

Welcome to Five Things Friday—your new weekly dose of insights, hosted by Laura & Alex from The Retail Podcast!In this debut episode, we explore:-

In this episode, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand, Chris and Anne break down Trove's acquisition of reverse.supply and why it's a game-changer for global resale (00:02). Anne highlights the upside for brands and customers alike, from lower costs due to tariff avoidance (01:45) to stickier brand engagement through resale ecosystems (02:50). Chris recalls Trove CEO Terry Boyle's past comments on resale's potential for 3–5% comp sales growth (03:30), and the duo agrees the real value lies in making resale turnkey and low-risk (04:15). Plus, they discuss how peer-to-peer resale reduces logistics friction and offers a major growth lever in challenging times (04:40). For the full episode, head here: https://youtu.be/YZOCyd_MPhw #trove #resale #ReverseSupply #circularfashion #retailinnovation #recommerce #peertopeer #retailgrowth #secondhandshopping

Target's new floral brand Good Little Garden has entered the chat — and Chris and Anne are divided (00:03). While the brand offers fresh flowers and plants starting at $6 (00:28), Chris argues the category is operationally complex and unlikely to become a billion-dollar brand (01:00). Anne sees parallels with Trader Joe's floral success (03:10), and the duo debates whether this launch is a strategic win or a fleeting experiment (05:00). From vermin talk to sales data speculation and nostalgic merchandising war stories, this one's got all the petals and thorns. For the full episode, head here: https://youtu.be/YZOCyd_MPhw #target #retailstrategy #GoodLittleGarden #retailinnovation #traderjoes #retailnews #flowers This week's episode was brought to you by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, Infios, and ClearDemand.

In this episode of Retail Recorded, host Anjee Solanki chats with Evie Gross, VP of National Accounts at Brixmor Property Group, to unpack the art and science behind curating the ideal tenant mix. From tailoring merchandising strategies across 360+ shopping centers to placing Tesla in a former grocery box, Evie offers a candid look at how storytelling, data, and trust-based relationships shape leasing decisions.Evie also shares the inspiration behind Retail Uncorked, a grassroots networking event for retail professionals she co-founded, which brings people together in local, intimate settings—and donates proceeds to the ICSC Foundation. Tune in to hear why retail is more than transactions.  It's about building places people return to, and relationships that last beyond the lease.

On this encore episode, I sit down with a colleague from back in my work on the brand side, Craig Baxter, Group President of Techtronic Industries Canada Inc., part of a global 13 billion dollar powerhouse tool house of brands that includes Milwaukee, Ryobi, andHoover. In a wide-ranging and engaging conversation, Craig talks about radical innovation, retail go-to-market strategy, leadership for growth, and the epic come-from-behind marketplace win for his Milwaukee brand of power tools as the sixth horse in a five-horse race.  About CraigSixteen years ago, I was given the opportunity to become the president of TTi Canada; a world class leader in design, manufacturing, and marketing of power tools and accessories, outdoor product equipment and floor care for consumers, professional and industrial users in the home improvement, repair, and construction industries.Since then, I have had the privilege of working alongside a team of outstanding performers who share the same belief in setting audacious goals and holding ourselves accountable to deliver those goals while continuing to cultivate a best in class working environment.Along with our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people, we strive to continuously build upon a corporate culture where our employees can realize more and more of their abundant potential. What inspires me, is seeing people striving to do great work and growing into the best version of themselves. By continuously improving our culture through all of our success we have further leveraged our biggest differentiator as a company, and that is something I am very proud of.“Show class, have pride, and display character. And if you do, winning takes care of itself” – Bear Bryant Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Cristina Nuñez didn't just break into the beauty industry—she's redefining who gets to shape it. She started her career in traditional finance and private equity, but craved something more personal and creative. So she rolled up her sleeves and jumped into roles that strategically built beauty brands, including Laura Geller and Clark's Botanicals. Now, as co-founder and General Partner of True Beauty Ventures, Cristina is rewriting the VC playbook for the industry—one founder, one investment at a time. She's not just writing checks for beauty startups; she's building trust, offering strategy, and standing shoulder-to-shoulder with brands like K18, Crown Affair, and Moon Juice. In a fundraising climate where doubt often outweighs belief, Cristina is proof that clarity, conviction, and heart still win.In this episode, she opens up about dealing with loss, pivoting with purpose, and what it really takes to be investment-ready in today's beauty and wellness space. Whether you're a founder looking for funds right now or still in the visioning stage, this conversation will change how you think about scaling, pitching, and the power of leading with empathy.Timestamps:[00:00] Introduction[00:57] Cristina's path from finance to beauty[02:56] Why she left investing to build brands[04:00] Personal turning point: her father's diagnosis[06:54] Launching True Beauty Ventures[08:49] Doubts from male investors and pushing through[10:54] The case for more diverse funders[11:47] What is venture capital?[12:56] How True Beauty Ventures is different[15:45] The five P's of investment readiness[17:45] What do investors look for in founders?[20:47] Misconceptions about working with investors[22:47] How to build trust with VCs[24:44] Focus, prioritization, and saying no[26:45] How to get on an investor's radar[30:45] Why founder prep matters in fundraising[31:44] How early-stage valuation actually works[34:45] Common mistakes founders make[36:47] Why tight assortments win in beauty[39:45] The danger of low product margins[42:47] The value of founder business acumen[44:47] Cristina's morning routine and wellness habits[48:45] Advice for founders raising capital nowTo learn more about Cristina, follow her on Instagram and LinkedIn.Resources Mentioned:True Beauty Ventures | WebsiteK18 Biomimetic Hairscience | WebsiteCrown Affair | WebsiteMoon Juice | WebsiteEquinox | WebsiteL Catterton | WebsiteClark's Botanicals | WebsiteTengram Capital Partners | WebsiteLaura Geller Beauty | WebsiteClark's Botanicals | WebsiteYouthforia | Website JumpStart Beauty Brand with Rohit Banota Episode 7 on What Beauty Founders Don't Know with Cristina Nuñez | Spotify or AppleFollow Nancy Twine:Instagram: @nancytwinewww.nancytwine.comFollow Makers Mindset:Instagram: @makersmindsetspaceTikTok: @themakersmindsetwww.makersmindset.com

Luxury brands may be misreading their most important customers, according to a new research report by Toronto-based consultancy Faculty of Change. The report, titled “The Secret Language of Wealth Your Company Isn't Speaking,” dives into the shifting mindset of high-net-worth individuals and uncovers a surprising insight: luxury retail is increasingly failing to deliver the one thing its customers value most—status.“Everything is about status,” said Jared Gordon, Managing Partner at Faculty of Change. “People don't talk about it openly, but that's ultimately what drives behaviour, especially among affluent consumers.”Interviewed this episode:Jared Gordon, Managing Partner at Faculty of ChangeFaculty of Change This podcast is the audio version of the The Interview Series video podcasts by Retail Insider Canada are available through our Retail Insider YouTube Channel where you can subscribe and be notified when new video episodes are available. Subscribe, Rate, and Review our Retail Insider Podcast! Follow Craig:LinkedIn: www.linkedin.com/in/CraigPattersonTorontoInstagram: @craig_patterson_torontoTwitter: @RI_EIC Follow Retail Insider:LinkedIn: www.linkedin.com/company/Retail-InsiderFacebook: https://www.facebook.com/RetailInsider/Twitter: @RetailInsider_Instagram: @Retail_Insider_Canada Share your thoughts!Drop us a line at Craig@Retail-Insider.com. You can also rate us in Apple Podcasts or recommend us in Overcast to help more people discover the show!Background Music Credit: Hard Boiled Kevin MacLeod (incompetech.com). Licensed under Creative Commons: By Attribution 3.0 License. http://creativecommons.org/licenses/by/3.0/

In Season 10, Episode 14 of the Remarkable Retail podcast, co-hosts Steve Dennis and Michael LeBlanc deliver a jam-packed episode that blends sharp commentary on today's global retail turbulence with a thoughtful five-year retrospective on Steve's landmark retail strategy book, Remarkable Retail.The first half of the episode centers on the mounting global trade tensions, specifically the deepening tariff war between the U.S. and China. Steve breaks down the financial ripple effects of Trump's temporary tariff pause, from bond market volatility to persistent inflationary pressure. Despite a temporary reprieve, tariffs remain four times higher than pre-war levels, impacting major retail players like Nike, RH, and Lululemon. Smaller retailers are particularly vulnerable, lacking the scale and capital to weather uncertainty.The hosts also tackle other pressing news stories: consumer confidence plummeting, the fallout from the looming de minimis policy change affecting Chinese factory-direct models like Temu and Shein, and the ripple effect this may have on Canadian exporters to the U.S. They highlight luxury retail turbulence as Prada acquires Versace and Saks Global—parent company of Saks Fifth Avenue and Neiman Marcus—faces vendor shipment cutoffs and empty shelves as seen in a Las Vegas store visti. A brief silver lining emerges in Dallas, where a threatened Neiman Marcus flagship gets a temporary lifeline.The second half of the episode is a deep dive into Remarkable Retail: How to Win & Keep Customers in the Age of Disruption, five years after its original release and four years since the COVID-updated second edition. Steve reflects on what inspired him to write the book—observing the collapse of retail's middle and the rise of bifurcation—and how the Eight Essentials framework continues to shape thinking in the industry. He shares which essentials remain relevant, which are now mere table stakes, and why “radical” as a term can be misinterpreted.Steve and Michael explore whether new tech, especially AI, can level the playing field—or merely amplify the advantages of already powerful retailers. Steve hints that if there were ever to be a third edition, it would put more emphasis on human-centered retail and leadership adaptability. The episode closes with reflections on the podcast's role as an evolving extension of the book, helping retail leaders stay agile and ahead in a rapidly shifting marketplace.Here is a 10% off code for the CommerceNext Growth Show exclusive to Remarkable Retail listeners: REMARKABLE. About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this episode of the Innovation Show, Aiden is joined once again by renowned business thinker Gary Hamel. Together, they delve into the transformative insights from Gary's book 'Leading the Revolution.' The discussion explores how deeply embedded principles of innovation and renewal can help companies navigate and flourish in turbulent industries. Case studies from industry giants like Cemex, UPS, and Charles Schwab illustrate how these companies have reinvented themselves by fostering organizational activism, customer-centricity, and rapid experimentation. Whether you are a leader looking to future-proof your organization or an innovation enthusiast, this episode offers valuable takeaways on institutionalizing change and sustaining growth.   00:00 Introduction and Welcome 00:24 Discussing the Book's Relevance 01:01 Gray-Haired Revolutionaries 02:14 Institutionalizing Activism 02:38 Case Studies: Charles Schwab, UPS, and Cemex 03:12 Challenges in Sustaining Growth 06:35 Reinvention and Resilience 12:33 UPS: From Trucking to Technology 22:29 Charles Schwab: Bricks and Clicks 35:04 Customer Sensitivity in Pricing Strategies 35:42 Southwest Airlines' Unique Approach 37:17 Innovating in Media: A Personal Story 38:38 Pro-Consumer Decisions in Companies 40:06 The Importance of Understanding Value 40:24 Apple's Retail Strategy 44:12 Promoting Innovation at Charles Schwab 48:09 The Numbers Game of Innovation 51:57 Cemex: Innovating in the Cement Industry 01:07:27 Conclusion and Final Thoughts  

 A massive thank you to our sponsor this episode and our fave AI tool, Poppy AI. Use FIONA at checkout for a discount In this inspiring interview, Fiona chats with Phoebe Simmonds, co-founder of The Memo, Australia's leading parenting retailer. Phoebe shares her journey from founding The BLOW hair salon to creating The Memo and launching their own product line, DUE. Learn how she built these successful businesses, her approach to branding and community-building, and how she balances entrepreneurship with motherhood.You'll learn:How Phoebe identified and filled a gap in the parenting retail marketThe importance of creating a strong brand identity and communityStrategies for scaling from online-only to multiple physical locationsWhy finding the right business partner with complementary skills is crucialHow to develop your own product line after establishing retail successPractical approaches to balancing business growth with motherhoodThe value of creating experiences beyond just selling productsWhy focusing on your customer's journey leads to business successConnect with My Daily Business:Instagram: @mydailybusiness_TikTok: @mydailybusinessEmail: hello@mydailybusiness.comWebsite: mydailybusiness.comResources mentioned:Marketing for Your Small Business - 9-week live coaching program starting 13 May 2025Descript - AI video editing toolMy Daily Business courses - mydailybusiness.com/coursesConnect with Phoebe and the memo:The Memo website: thememo.com.auThe Memo Instagram: @thememoDUE Instagram: @duefromthememoPhoebe's Instagram: @phoebeactually  ⭐️ GET MORE TIME BACK with our fave AI tool that has saved us HOURS. Use Poppy AI and code FIONA for a discount ⭐️ Need some inspiration and tips today? Check out our new book, Business to Brand: Moving from transaction to transformation now. Get started on a more successful and sustainable small business with our range of free tools at mydailybusiness.com/freestuff Want to know more about AI and how to harness it for your small businesS? Join our new monthly AI chat for small business owners. You can join anytime at www.mydailybusiness.com/AIchat Try out my fave AI tool, Poppy AI here and use discount code FIONA. Ever wanted to write your own book and build your brand authority or start your own podcast to connect with and grow your audience? Check out our How to Start a Podcast Course or How to Get Your Book Published Course at our courses page. Connect and get in touch with My Daily Business via our shop, freebies, award-winning books, Instagram and Tik Tok.

Pit Viper isn't for everyone. And that might be the secret to its success.It starts with a guy on a ski trip. His sunglasses break. So, naturally, he walks into a military surplus store, finds an old pair of ballistic glasses from the early 90s, and thinks, these are perfect.Fast forward a few years, and those surplus shades—once traded for beers and ski lifts—have turned into Pit Viper, a brand worth millions.But here's the question: how do you build a business that doesn't just sell sunglasses, but sells attitude? A brand that's loud, weird, and completely unignorable?Today on the show: Chris Garcin, CEO of Pit Viper, explains how they took what should have been a joke and turned it into a cult phenomenon.Links & Resources

Subscribe to the ECB newsletter: https://newsletter.ecommercecoffeebreak.com/ ---In this episode, we explore how customers navigate from search to sale and how AI is driving consumer discovery and retail spend.Steve Warrington, SVP of Client & Industry Engagement at upp.ai, shares insights from research conducted with Retail Economics involving 2,000 customers and 100 major UK retailers. The discussion reveals why search engines remain the most influential discovery channel despite retailer underinvestment, how fragmented consumer attention affects purchasing behavior, and the critical role AI plays in optimizing search performance for retailers with large inventories.Link to research: https://insights.upp.ai/from-search-to-sale-report Topics discussed in this episode: Why search is underrated by retailers. How the customer journey has changed. What is the ‘messy middle' in eCommerce. Why older shoppers lean heavily on search. How AI improves more than just bidding. How to use product data to boost search. Why large inventory retailers need automation. Links & Resources Website: https://upp.ai/Link to report: https://insights.upp.ai/from-search-to-sale-report  LinkedIn: https://www.linkedin.com/company/upp-ai/  LinkedIn: https://www.linkedin.com/in/stephenwarrington/ Get access to more free resources by visiting the show notes athttps://tinyurl.com/3d9adw2z MORE RESOURCES Enjoying this episode? Here are a few ways to grow your business: https://ecommercecoffeebreak.com/level-up/ Store Optimization Beginners Guide: Instant PDF Download! It's FREE.

In this special encore episode of The Voice of Retail, host Michael LeBlanc welcomes Dr. Rebecca Homkes, a globally recognized high-growth strategy expert and author of the acclaimed book Survive, Reset, Thrive: Leading Breakthrough Growth Strategy in Volatile Times. Dr. Homkes, who holds faculty positions at the London Business School and Duke University, shares invaluable insights into how leaders can build resilient and adaptive growth strategies in today's rapidly changing business landscape.As retailers continue to navigate turbulent times marked by rapid technological shifts, economic uncertainty, and global disruptions, this episode provides the strategic guidance needed to stay ahead. Dr. Homkes explains why traditional planning methods fall short in volatile environments and advocates for a mindset shift from planning to preparing—focusing on setting directions rather than rigid destinations. She emphasizes the need for businesses to build frameworks that prioritize learning, customer feedback, and agile decision-making.The conversation includes compelling real-world examples of companies that successfully adapted under pressure, like IKEA's innovative warehouse strategy born out of necessity and a Scandinavian amusement park that achieved record growth despite pandemic restrictions. Dr. Homkes' framework for thriving under uncertainty centers on embracing preparation, implementing a forced reset when linear growth stagnates, and maintaining "aligned speed" to balance swift decision-making with strategic coherence.As geopolitical tensions, technological disruptions like AI, and global economic pressures continue to shape the retail landscape, Dr. Homkes outlines how to identify must-win battles and prioritize actions that drive sustainable growth. She also discusses how leadership dynamics and organizational structures must evolve to support this adaptive mindset.This episode is essential listening for retail leaders looking to transform volatility into opportunity and position their businesses for long-term success. Tune in now on your favorite podcast platform and gain the insights you need to thrive in these unpredictable times. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Welcome to the 77th episode of Ecommerce Toolbox: Expert Perspectives! This time, host Kailin Noivo sits down with Alan Ferrero, Digital Director at Camper, for an in-depth discussion on how the iconic Mediterranean footwear brand is embracing digital transformation while staying true to its craftsmanship roots. Alan shares insights on the evolution of ecommerce, the power of AI, and how Camper is leveraging community-driven engagement through The Walking Society. He also dives into how the brand is optimizing global operations across 40 countries while maintaining its authenticity and values.

TakeawaysUnified commerce connects backend systems with front-facing channels.Consumers expect a seamless shopping experience across all channels.Mobile apps are essential for loyalty and customer engagement.Unified commerce helps retailers meet customers wherever they are.Data integration is crucial for personalized customer experiences.Retailers must unify their channels to remain competitive.A clear strategy and roadmap are essential for successful unified commerce execution.Data quality and management are foundational to unified commerce success.Customer-centric approaches are vital for enhancing the shopping experience.Retailers must adapt to changing consumer expectations and preferences.Unified commerce is not optional; it is essential for retail survival. Chapters00:00 This Week in Research: New Reports and Data02:05 Understanding Unified Commerce04:58 Consumer Behavior and Channel Integration05:30 The Role of Mobile Apps and Social Commerce06:32 Commerce Infrastructure Solutions12:15 Customer Experience and Engagement Solutions18:05 Shopper Data Integration Solutions25:12 Sales and Operations Solutions27:09 Unified Commerce: The Backbone of Retail Operations29:51 Supply Chain and Inventory Management: Ensuring Availability36:47 Challenges in Implementing Unified Commerce47:06 Strategies for Executing Unified Commerce53:43 The Future of Unified Commerce: Adapting to Change Discover technology companies globally that provide unified commerce solutions with the Retail-Tech Landscape: Unified Commerce from Coresight Research.

The latest Remarkable Retail podcast delivers a compelling mix of current market news and expert analysis from returning guest Jason "Retail Geek" Goldberg, Chief Commerce Strategy Officer at Publicis.Hosts Michael LeBlanc and Steve Dennis kick off with the week's headlines, spotlighting the chaos caused by shifting tariff policies. They note that consumer confidence has plummeted amid economic uncertainty, creating leadership challenges across the retail landscape. Steve reflects that while the COVID crisis taught resilience, today's volatility requires leaders to embrace agility as "the New Black" while avoiding recklessness.The retail news segment highlights several struggling players, most notably Kohl's with its disastrous twelfth consecutive quarter of sales decline. The hosts detail how new CEO Ashley Buchanan is pivoting back to private labels after previous leadership had emphasized national brands, while also apparently abandoning the once-touted Amazon returns program. Steve recounts visiting Kohl's stores filled with heavily discounted merchandise, describing them as "a train wreck" requiring both strategic and executional overhauls.The hosts continue with Ulta Beauty posting modest growth, signaling a slowdown in a category that had performed exceptionally well post-pandemic. Dick's Sporting Goods delivered strong quarterly results but projected significantly slower future growth, reflecting a broader trend of caution across retail.In what the hosts call the "wobbly unicorn corner," they examine former high-flyers facing existential challenges. Allbirds has lost nearly all its market value since IPO, with declining revenue despite shifting from direct-to-consumer to wholesale. Meanwhile, Stitch Fix shows modest signs of recovery under CEO Matt Baer's strategy of focusing on core customers rather than casting too wide a net.When Jason Goldberg joins the conversation, he identifies three dominant client concerns: retail media networks (which he views skeptically), artificial intelligence (both transformative and overhyped), and economic uncertainty creating both challenges and opportunities.Goldberg then provides illuminating analysis of retail market data, revealing that a small handful of giants—primarily Walmart, Amazon, Costco, and Chinese newcomers like Temu and  Shein—capture the vast majority of all growth. While e-commerce growth has slowed from pandemic highs, it still significantly outpaces brick-and-mortar retail.Most significantly, Goldberg explains retail's "bifurcation" between digital winners and losers, and between two successful business models: massive "everything stores" and highly curated specialty retailers. The traditional wholesale model caught in between—particularly department stores—is struggling regardless of execution quality or market position.The episode ends with a teaser for part two, promising Goldberg's insights on the future of wholesale, Amazon's grocery ambitions, social commerce, and TikTok Shops—compelling reasons for listeners to return for the continuation of this insightful conversation.Links:https://www.forbes.com/sites/stevendennis/2017/12/04/retail-reality-its-death-in-the-middle/ About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In the latest groundbreaking episode of The Voice of Retail podcast, host Michael LeBlanc presents a true innovation in nearly 500 episodes of broadcasting – the first 100% AI-generated episode, created entirely by Google's Notebook LM AI tool.This experimental episode marks a significant milestone in retail podcasting. LeBlanc uploaded a PDF of his popular annual NYC NRF Big Show retail tour – a document typically used to guide dozens of top Canadian retailers through New York's most innovative stores during the National Retail Federation's Big Show event. The same document is made available by the Retail Council of Canada and generous sponsors at retailcouncil.org.What makes this episode particularly fascinating is witnessing how the AI interprets and transforms a static document into dynamic podcast content. The AI successfully captures the essence of the retail tour, discussing trends, store concepts, and retail innovations highlighted in the PDF. Despite being entirely machine-generated, the episode maintains the informative tone and retail expertise that regular listeners expect from The Voice of Retail.The AI does stumble in ways that reveal its limitations – most notably by incorrectly placing some stores in SoHo when they're located elsewhere in Manhattan. This geographical confusion is a gripping reminder of AI's current constraints when working with implied rather than explicitly stated information.Perhaps the most intriguing aspect of the episode occurs at the very end, where the AI bizarrely creates an unusual interaction between fictional participants – a creative liberty that LeBlanc notes as "super weird" but also oddly compelling in its unexpectedness.Despite these minor shortcomings, LeBlanc describes the overall quality of the AI-generated content as "stunningly amazing," especially considering the minimal human input involved. The episode successfully covers retail innovations, store designs, merchandising strategies, and customer experience elements typically highlighted during the in-person tours.Beyond being a technological novelty, this episode raises fascinating questions about the future of content creation in retail analysis and business podcasting. It demonstrates how AI tools can assist content creators in transforming existing materials into new formats while highlighting areas where human expertise and context remain essential.For listeners interested in retail innovation and AI capabilities, this landmark episode offers a unique perspective on how technology might complement (rather than replace) human retail expertise in the podcast medium. The complete NYC Store Guide 2025 referenced in the episode can be found on the Retail Council of Canada website, allowing listeners to compare the source material with the AI's interpretation.Of course, AI-generated this entire show description, and then grammar was checked by another specialized AI! Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

In this episode, I welcome back Albert Chow, co-founder & CEO of Silk & Snow, to explore the company's dramatic evolution from a digital-native sleep brand to a powerhouse in physical retail. The conversation dives into Silk & Snow's ambitious expansion plans, with 14 new stores set to open across Canada by the end of the year.Albert shares the brand's journey from its 2017 launch as an online mattress-in-a-box retailer to its current position as a multi-category sleep essentials and furniture brand. The company's emphasis on high-quality, locally sourced materials and transparent manufacturing has resonated with customers, helping it differentiate from competitors. A key milestone in its growth was its partnership with Sleep Country in 2023, facilitating its entry into brick-and-mortar retail, starting with a test location in Ottawa. With the success of that initial store, Silk & Snow expanded to Edmonton and Laval and is now gearing up for a nationwide rollout.The discussion highlights the strategic thinking behind the company's retail expansion. Rather than relying solely on traditional metrics like sales per square foot, Albert sees the physical locations as key brand touchpoints that enhance customer trust and engagement. The company's stores serve as sales hubs and brand marketing tools, reinforcing Silk & Snow's premium positioning in the sleep and home goods market.Albert also delves into the challenges and opportunities presented by today's complex supply chain landscape. With increasing consumer demand for Canadian-made products and ongoing trade uncertainties, Silk & Snow has benefited from its early investment in local sourcing. While many brands are now reacting to shifting trade policies, Silk & Snow's commitment to Canadian manufacturing and partnerships with European suppliers, such as those in Portugal, have provided a competitive advantage.Albert shares his vision for Silk & Snow's future, including a potential push into the U.S. market. Drawing inspiration from Canadian retail success stories like Aritzia and Lululemon, he sees an opportunity for Silk & Snow to become a leading North American brand. With a methodical approach to expansion and a strong focus on customer experience, Silk & Snow is positioning itself for long-term success.Whether you're a retail industry professional or fascinated by the evolving world of e-commerce and brick-and-mortar integration, this episode offers valuable insights into what it takes to scale a modern brand in today's competitive retail environment. https://www.silkandsnow.com/en-ca/https://www.instagram.com/silkandsnow/https://www.linkedin.com/company/silk-snow/ Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

The retail industry is once again in flux, with store closures predicted to more than double this year, leaving many to wonder: is this a retail apocalypse or just a market correction? In this compelling episode of Remarkable Retail, hosts Michael LeBlanc and Steve Dennis dive deep into the state of physical retail, exploring the reasons behind the latest surge in store closings, the impact of e-commerce growth, and what it all means for retailers, brands, and consumers in 2025.Backed by fresh data from Coresight Research, Michael and Steve break down which retailers are expanding, which are contracting, and why. With 15,000+ store closures projected for 2025, the conversation covers everything from the collapse of the unremarkable middle to the rise of value-driven retail (think TJX and Dollar Stores) and the resilience of luxury retail. They analyze how major economic uncertainties—tariffs, inflation, consumer confidence, and shifting shopping behaviors—are influencing retail strategies.Key discussion points include:The “Retail Apocalypse” Myth: Is physical retail actually in decline, or is the landscape simply evolving?Who's Thriving Amid the Closures? Off-price retailers like TJ Maxx, warehouse clubs, and specialty brands continue to expand, proving that physical stores still have a critical role in today's retail ecosystem.E-Commerce vs. Brick-and-Mortar: While online shopping keeps growing, it's not the death knell for stores—brands like Warby Parker, Sephora, and Aritzia are doubling down on physical retail.Strategic Store Closures vs. Brand Decline: Why some retailers are pruning their store networks to optimize profitability while others are collapsing due to outdated business models.The Role of Retail in Customer Acquisition: How brick-and-mortar locations remain essential for brand discovery, experiential shopping, and omnichannel success.With exclusive insights from leading retailers and industry experts, this episode provides a roadmap for navigating today's turbulent retail landscape. Whether you're a brand leader, an industry analyst, or a retail enthusiast, you won't want to miss this deep dive into what's really happening in the world of brick-and-mortar retail in 2025.Tune in now and stay ahead of the retail transformation!#RetailTrends #RetailApocalypse #StoreClosures #Ecommerce #BrickAndMortar #RetailStrategy #RetailNews #ConsumerTrends #RetailInnovation #Retail2025 #RetailGrowthThanks to Deb Weinswig and  Coresight Research for providing data on store openings and closings.Steve will be back on stage at Shoptalk coming up in Las Vegas at the end of March. Listeners can save on registration by using our discount codes below:For Retailers & Consumer Brands go here and use code RBREMARK549For General Admission go here and use code GAREMARK1399Steve's 2025 Retail PredictionsLockie Andrews episodeNeil Blumenthal (Warby Parker) episodeHow the Internet Made In-Store Shopping Miserable (WSJ) About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

The path from direct-to-consumer to retail success is something many product makers dream about, but it's also where countless promising products have gone to die. Bad logistics choices, bloated inventory, and unnecessary costs can sink even great products before they ever reach a store shelf.Paul Jarrett, co-founder and CEO of Bulu, has created a unique solution to help brands bridge this critical gap. His company offers something rare in the logistics world: the ability to ship both B2B and DTC from a single inventory source, enabling brands to fulfill orders of any size to any destination. This flexibility allows small brands to compete with major players by offering retailers exactly what they need without minimum order quantities.From his journey starting in advertising to building subscription boxes to ultimately creating a logistics company, Paul shares invaluable insights on when brands should (and shouldn't) make the leap to retail, how to build relationships with buyers, and why inventory management is the make-or-break factor for success.Episode Highlights:Paul's background in advertising and path to entrepreneurship (02:00)The origin story of their subscription box business (05:00)Creating subscription programs for major brands like Disney and Crayola (10:00)How the pandemic forced a complete business pivot (12:00)Solving the B2B/DTC fulfillment gap that no one else addressed (15:00)Signs a DTC brand is ready for retail expansion (23:49)Common pitfalls that kill promising products in retail (25:00)Why inventory visibility is crucial for multi-channel success (31:00)Strategies for getting better shelf placement as a new brand (37:34)Three essential steps for DTC brands planning future retail expansion (41:21)Bulu website: bulugroup.com Paul Jarrett website: pauljarrett.com Graphos Product website: GraphosProduct.comBuy “I Need That” and get Laurier Mandin's daily Need Feed emails: LMandin.com

In this episode I welcomes Lindsey  Mazza Capgemini's Global Retail Lead, to explore the latest findings from their annual What Matters to Today's Consumer report. The conversation uncovers significant shifts in consumer behaviour, AI-driven retail strategies, and the future of fast delivery.Mazza outlines how 2025 marks a turning point where science fiction meets retail reality. Consumer expectations are rapidly changing, with a notable surge in demand for ultra-fast delivery. According to the study, 70% of consumers now prefer 10-minute delivery, a dramatic rise from previous years. However, Mazza warns that while demand is high, willingness to pay for such convenience remains a challenge for retailers.Another key insight is the transformation of consumer segmentation. Traditional demographic-based segmentation is becoming outdated, replaced by machine-learning-driven clusters focusing on shopping behaviour. Capgemini's research identifies five distinct consumer groups based on purchasing habits rather than age or income, highlighting the importance of behaviour-driven marketing strategies.The discussion also delves into AI's evolving role in retail. Mazza explains how AI is revolutionizing both front-end consumer experiences and back-end operations. From personalized shopping recommendations to AI-powered logistics, generative AI enables retailers to refine supply chains, automate decision-making, and enhance the shopping journey. Notably, retail media networks use AI to optimize ad placement, influencing consumer purchases more effectively than traditional search engines.Retailers must also navigate the rise of social commerce, with 70% of consumers now shopping through social platforms and seeking influencer recommendations. This trend underscores the shift towards a more interactive, digital-first retail landscape.When asked where retailers should invest their last dollar, Mazza prioritizes three areas:Retail Media – The next wave of influencer marketing.Supply Chain Innovation – Fast, efficient logistics as a key consumer differentiator.Sustainability Initiatives – Particularly in food waste reduction, which offers financial and environmental benefits.With AI reshaping the retail landscape, Mazza emphasizes that success lies not in chasing AI use cases but in adopting value-driven technologies that enhance business performance and consumer engagement.For more insights, visit Capgemini's Research Institute or connect with Lindsay Mazza on LinkedIn.#RetailTrends #AIinRetail #FastDelivery #RetailMedia #ConsumerBehavior #RetailInnovation #VoiceofRetail Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fifth year in a row, the National Retail Federation has designated Michael as on their Top Retail Voices for 2025, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Joining us for an insightful and fast-paced discussion of what's new and next in retail today are Marie Driscoll, Sharon Yourell Lawlor, and Michael Zakkour, three of our fellow top Retail Voices by NRF.We leverage their deep expertise to get their perspectives on a wide-range of the industry's most important topics, including the potential impact of tariffs, what it will take for the luxury market to get back on track, and the outlook for AI. We also get their hot-takes on retail media networks, and whether they are bullish or bearish on several emerging retail technologies.But first we tackle the most important news of the week, brought to you by Celonis. We start the art of the temporary deal before moving on to discuss yet another blockbuster quarter from Amazon and quite respectable results from mall operator Simon Properties. We conclude by trying to make sense of Walmart's first ever purchase of a (zombie-like) regional mall. ***We also announce that Steve will be back on stage at Shoptalk coming up in Las Vegas at the end of March. Listeners can save on registration by using our discount codes below:For Retailers & Consumer Brands go here and use code RBREMARK549For General Admission go here and use code GAREMARK1399Dawn of The Dead, full movie: https://www.youtube.com/watch?v=EIUJDwOAGxI  About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

We wrap up the second batch of Steve's provocative annual retail predictions with a focus on (mostly) educated guesses for the department store sector, what's next for Target, whether a new retail apocalypse is on the horizon, the outlook for deal making, and the impact of GLP-1 drugs like Ozempic. All this plus a few bonus wildcard prognostications. But first, we start with a look at the latest retail news including what the wild and wooly first week of the Trump administration and what it might portend for the retail industry. Then we discussion what to make of a prediction that store closings will more than double this year, what's driving the continued strong growth of private label, and whether we're about to see a meaningful uptick in retail management layoffs. Then we conclude unpacking a fascinating partnership between Walmart and Rebag and speculating what sort of merch partnerships might work for the pod.Our Interview with Fashionphile CEO Sarah Davis.Check out our updated YouTube channel.  About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Join the Rooted in Retail Mastermind: Resilient Together--Are you spending your time and energy on what really matters for your retail business? In this solo episode, Crystal Vilkaitis dives deep into the essentials of modern retail marketing, customer connection, and creating unforgettable in-store experiences. Crystal also shares inspiration from attending the National Retail Federation, offering fresh perspectives on customer service, team adaptability, and creating demand for your store through meaningful connections. If you're ready to show up for your customers and your business, this episode is for you! [2:26] Why “showing up” for your customers changes everything  [3:21] Marketing is about connecting, not just selling  [5:19] The power of connecting with your local audience  [7:57] Building a sustainable marketing strategy that works  [18:55] How to maximize email marketing platforms  [22:24] Mastering the art of customer service  [27:57] The importance of investing in yourself as a business owner  [33:47] How community engagement drives success  [37:07] Hospitality as a tool to create memorable experiences  [38:23] Nurturing team adaptability to stay ahead  [42:41] Understanding the five customer archetypes  [43:43] Creating demand through remarkable in-store experiences  ---Get all of the resources in our show notes - https://rootedinretail.com/episodes/transforming-your-retail-strategy-this-2025/Join the Rooted in Retail Facebook Group to continue the conversation Get your ticket to EVOLVE 2025 - $200 off when you use the code rooted Join our newsletter for all the latest marketing news for retailers Show off your super fandom by getting your Rooted in Retail Merch!

How do you create a thriving franchise while staying true to personal values and innovation? In this episode of the Mitlin Money Mindset®, host Larry Sprung interviews Bennett Maxwell, Chairman of Dirty Dough Cookies. From his early entrepreneurial roots to transforming Dirty Dough into a streamlined, values-driven brand, Bennett shares insights on leadership, mental health advocacy, and simplifying franchise operations. Learn how his tagline, “It's the inside that counts,” reflects both his product and personal philosophy. Bennett discusses: Simplifying operations by centralizing cookie production to create an easy-to-run franchise model The significance of his personal journey, including childhood sales experiences and pivoting from solar to the cookie business The value of an advisory board in building a solid foundation for Dirty Dough's growth Prioritizing mental health and spreading positive messages through packaging and branding The impact of a clear mission statement and core values in attracting like-minded franchisees and customers And more! Resources: Mitlin Financial   The JOY and Productivity Journal by Lawrence Sprung  Download Your Free Copy of the Couple's JOYful Money Guide Connect with Larry Sprung:  LinkedIn: Larry Sprung Instagram: Larry Sprung Facebook: Larry Sprung X (Twitter): Larry Sprung Connect with Bennett Maxwell:  Website: Bennett Maxwell  Facebook: Bennett Maxwell  Linkedin: Bennett Maxwell  Instagram: Bennett Maxwell  Youtube: @deeperthandough2123 About our Guest: Bennett Maxwell is a multifaceted entrepreneur renowned for his innovative approach to business and commitment to enhancing the entrepreneurial landscape. He is currently the driving force behind Dirty Dough Cookies, a fast-growing and thriving national cookie restaurant with 80+ stores open and dozens more set to launch this year. Maxwell's professional journey spans diverse industries, from real estate in Utah to the co-founding and eventual successful sale of Switch to Solar in addition to his entrepreneurial endeavors, he is a sought-after speaker and frequently shares valuable insights with the media. Maxwell is also the host of the Deeper Than Dough podcast, which he started in 2023. The podcast focuses on finding joy and fulfillment in life.  Disclosure: Guests on the Mitlin Money Mindset are not affiliated with CWM, LLC, and opinions expressed herein may not be representative of CWM, LLC. CWM, LLC is not responsible for the guest's content linked on this site.  

If we had to pick a couple of words to describe the last few years, "volatile" and "uncertain" are very likely to be at the top of anyone's list.What words and themes will define this next year? Chaos? Clarity? Prosperity? Purpose?Will struggling retailers at long last make the bold leaps they must, or edge ever closer to the precipice? Can the promises of innovation be met, taking consumer experiences to new heights?/2025 looks to be a year where agility and resilience reign supreme as retailers must navigate a world of accelerating technological change, constrained consumer spending, new political realities, and greater power concentrated among only a handful of large retailers.When more and more change is certain, but the way forward is often less than clear, you need a compass, a map, keen insight and no-nonsense advice.This is Steve Dennis, strategic advisor, keynote speaker, and best-selling author. I invite you to join me and fellow retail insider Michael LeBlanc each week as we make sense of an increasingly volatile and uncertain retail world.The Remarkable Retail podcast is the only podcast hosted by two of the NRF's 2025 top retail voices. In this, our tenth season, we'll continue our award-winning formula by giving our hot takes on the week's most important retail news and by featuring guests who are on the leading edge of what's new and next in commerce today.So be sure to follow us on Apple, Spotify, or wherever you enjoy your podcasts so you won't miss an episode. Get ready for a steady stream of lively conversations, inspiring leadership stories, and no BS perspectives.Our tenth season of the Remarkable Retail podcast debuts on Tuesday, January 14th. If you want to surf the waves of change and thrive in 2025, we hope you'll join us.  About UsSteve Dennis is a strategic advisor and keynote speaker focused on growth and innovation, who has also been named one of the world's top retail influencers. He is the bestselling authro of two books: Leaders Leap: Transforming Your Company at the Speed of Disruption and Remarkable Retail: How To Win & Keep Customers in the Age of Disruption. Steve regularly shares his insights in his role as a Forbes senior retail contributor and on social media.Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Today we‘re breaking down FilterBuy. From time to time, I come across a compelling founder who is willing to cover everything about their business and David Heacock, founder of FilterBuy, is exactly that. We explored the psychology of David's transition from Goldman options trader to starting an air filter business in Alabama just over 10 years ago. Since then, the business has grown into something that generates over $250 million in revenue as of today, 2024.  We discussed the economics of air filters, and David shared a great story about how he found this specific market and what makes it so unique. We also discussed various business considerations, like manufacturing location, logistics handling, and direct-to-consumer versus big box. It's really hard not to be inspired after listening to David. Please enjoy this breakdown of FilterBuy. For the full show notes, transcript, and links to the best content to learn more, check out the episode page here. ----- This episode is brought to you by Ridgeline. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. I think this platform will become the standard for investment managers, and if you run an investing firm, I highly recommend you find time to speak with them. Head to ridgelineapps.com to learn more about the platform. ----- Business Breakdowns is a property of Colossus, LLC. For more episodes of Business Breakdowns, visit joincolossus.com/episodes. Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes (00:00:00) Welcome to Business Breakdowns (00:04:52) Meet David Heacock: From Goldman Sachs to FilterBuy (00:06:36) The Journey of Entrepreneurship (00:12:27) The Economics of Air Filters (00:18:15) Challenges in Manufacturing (00:23:25) Building a Team and Scaling Up (00:26:51) Logistics and Cost Efficiency (00:30:23) Challenges with FBA Fees (00:31:43) Sales and Competitive Dynamics (00:32:04) Residential vs. Commercial Air Filtration (00:33:16) Retail Strategy and Market Expansion (00:37:22) Building a Brand and Logistics (00:38:09) Importance of Delivery Speed (00:39:29) Navigating Big Box Retailers (00:42:50) Vision for the Future (00:51:34) Lessons Learned from FilterBuy