NARPM Radio

May 28, 2025 In this episode, host Pete Neubig sits down with marketing strategist Kevin Davidson to unpack the real-world tactics that helped Empire Industries grow through disciplined marketing and sales operations. Kevin shares how he engineered lead tracking systems, built comprehensive reporting tools, and aligned marketing spend with measurable ROI. From defining true lead sources to setting up CRM and accounting integrations, Kevin reveals how data-driven decisions shaped their success. For new property managers, he offers clear, budget-friendly strategies to build authority, generate leads, and stand out in a crowded market — without wasting time or money.

May 21, 2025 In this episode, host Pete Neubig sits down with Mark Murphy, Leadership IQ's founder, to explore the critical role of culture in hiring and team building. They discuss the importance of defining core values, crafting impactful job descriptions, and avoiding the common traps that repel top talent. Discover how purposeful hiring can transform your team's performance and create a lasting competitive edge.

May 14, 2025 Join host Pete Neubig as he talks with Thad Tarkington, CEO and Co-Founder of Second Nature, about the challenges and insights of building and leading a global team. Thad shares his journey from lifeguard to tech entrepreneur, the critical role of alignment and communication in scaling a business, and his company's strategies to reinforce core values across a 300+ person organization. Whether you're an early-stage founder or a seasoned executive, this episode is packed with practical advice on culture, leadership, and growth.

May 7, 2025 In this episode, host Pete Neubig sits down with 2025 NARPM® Treasurer Angela Holman, MPM® RMP®, owner of Premier Property Management in Grand Junction, Colorado. Angela shares her intentional approach to running a boutique-style property management company, emphasizing personalized customer service, local knowledge, and staying true to her business values. She discusses why she still meets tenants in person, how she handles owner relationships, and the importance of not chasing trends when building your company. Angela also opens up about her thoughts on exit strategies, her love of baking, and what keeps her grounded in a people-first mindset. Whether you're new to property management or considering your next move, Angela's story is full of insights and inspiration.

April 30, 2025 In this spirited roundtable-style episode, host Pete Neubig and Todd Ortscheid dive deep into some of the most controversial topics in property management. They debate whether maintenance should be upcharged or absorbed as a marketing cost, dissect the real value (and risks) of hiring a business coach, and break down how marketing roles—both local and remote—can make or break a PM business. With candid takes on fairness, profitability, and specialization, this episode is a must-listen for anyone looking to refine their operations and boost their bottom line.

April 23, 2025 In this episode, Pete Neubig sits down with 2025 NARPM® President Amy Hanson, MPM® RMP®, Vice President of Property Management for Berkshire Hathaway HomeServices PenFed Realty Texas, to discuss the mindset and systems that helped her grow from burnout to balance. Amy shares how hiring a director of operations and remote assistants changed everything, why she answers every Google review herself, and the importance of letting go of emotional reactions in business. You'll also hear her take on business development, property stabilization, and her love for turtles (yes, really). With 20 years in the industry, Amy's advice on constant learning, creating culture, and staying organized is both practical and inspiring.

April 16, 2025 In this episode, host Pete Neubig sits down with

April 9, 2025 In this episode, Jon Dwoskin joins host Pete Neubig to break down the power of organizational charts, hiring the right people and eliminating time-wasting meetings. Learn how to structure your business for growth, streamline decision-making and build a team that drives success. Tune in for actionable insights from an experienced business coach!

April 2, 2025 Sustained growth in property management doesn't have to rely on expensive lead generation. In this episode, Brian Hughes shares practical strategies for consistently growing your business, including the power of dedicating just one hour a week to business development. He also discusses how leveraging virtual assistants can streamline operations and improve efficiency. Tune in for expert insights that will help you build a scalable and successful property management business.

March 26, 2025 What do ultra-endurance running and property management have in common? In this episode, Tony Cline sits with host Pete Neubig to share how the discipline, resilience, and mindset needed for extreme physical challenges translate directly into building a successful property management business. From overcoming obstacles to staying consistent in the face of adversity, Tony dives into the lessons that help him—and can help you—push past limits in both life and business. 

March 19, 2025 Host Pete Neubig sits down with Gary Wilson to uncover how he built a 700-unit real estate portfolio with just a six-person team. Gary shares the strategies, systems, and mindset shifts that made it possible—plus insights on efficiency, automation, and smart investing for sustainable growth.

March 12, 2025 Tenant Turner CEO James Barrett joins Pete Neubig to discuss the impact of AI and automation on property management, from fraud prevention to customer support. He shares insights on scaling with technology, the challenges of hiring great talent, and what the future holds for AI-driven innovations in the industry.

March 5, 2025 In this episode, host Pete Neubig sits down with Shawn Johnson to discuss the mindset shifts and strategies that can accelerate success in property management. From pricing strategies to wealth-building principles, Shawn shares insights on how small operators can maximize profitability, break free from scarcity thinking, and scale their businesses effectively. Tune in to learn how to shift your perspective and leverage your property management company for long-term financial growth.

Feb. 26, 2025 In this episode, host Pete Neubig sits down with Randall Henderson, Rentvine's COO, to discuss how the company is transforming property management technology through open APIs, AI and a people-first approach. Randall shares insights on Rentvine's $74 million investment, the importance of hiring for attitude, and how innovation is reshaping the industry. Tune in to learn how property managers can leverage cutting-edge tech while building a strong, success-driven team.

Feb. 19, 2025 Struggling with operational chaos in your property management business? In this episode, host Pete Neubig sits down with Ben Serven, CEO of Black Sheep Global, to discuss the power of process-driven management. From documenting workflows to implementing automation the right way, Ben shares insights on how systems can streamline operations, reduce stress, and fuel business growth. Whether you're managing six doors or six hundred, this conversation will help you build a scalable, efficient company.

Feb 12 Is bigger always better? In this episode, Pete Neubig sits down with Bart Sturzl, a 30-year property management veteran and 2016 NARPM Past Pesident, to discuss why he intentionally keeps his company at 300 doors — and why that decision has led to higher profits and less stress. They dive into the trade-offs of growth, the importance of vision, and how to build a business that supports your ideal lifestyle. Whether you're aiming for rapid expansion or a steady, profitable operation, this episode offers valuable insights on finding the right path for your property management business.

February 5 Discover the keys to success in property management with host Pete Neubig and 2018 NARPM Past President Brian Birdy, MPM RMP, as they explore effective leadership strategies, the power of ownership in teams and actionable approaches to overcoming industry challenges like rising vacancy rates. Learn how to empower your team, set bold goals, and build a resilient business. Brian is the CEO of PMI Birdy Properties, CRMC.

January 29 In this episode, join host Pete Neubig as he interviews Tracy Streich, MPM RMP, Broker/Owner of Renters Place and NARPM Volunteer of the Year, to uncover game-changing strategies for property managers. From leveraging master insurance policies to the effective use of virtual assistants through VPM Solutions, Tracy shares insights on optimizing operations. Hear about his unique journey from social work to property management, the importance of NARPM connections, and leadership advice for newcomers.

Jan. 22, 2025 In this newest NARPM Radio podcast, host Pete Neubig and ProfitCoach CEO Bradley Johnson discuss how ProfitCoach's PM Operation Standards can improve property management profitability. They cover key metrics like days without revenue, owner screening best practices, and tying operational improvements to financial performance.

January 15 In this episode, host Pete Neubig welcomes marketing expert Jerome Lewis, “Mr. Implementation,” to share strategies for scaling property management businesses. They discuss building authority through content marketing, the importance of follow-up systems, and tips for building trust through public speaking and networking. Packed with actionable insights to help property managers and real estate pros grow their businesses.

Jan 8, 2025 In this episode, Mark Ainley, co-host of the Straight Up Chicago Investor Podcast, shares insights into podcasting, marketing, and leveraging real estate knowledge. The discussion covers using podcasts as a marketing tool, integrating social media and SEO, and the importance of authenticity in branding. Mark highlights the evolution of his podcast, the value of retaining control over marketing to reflect true personality and culture, and offers advice on starting a property management business on a low budget.

Dec. 18, 2024 In this insightful episode, Pete Neubig interviews Ashley Kehr, co-host of the BiggerPockets Real Estate Rookie podcast and author of "The Real Estate Rookie: 90 Days to Your First Investment." Together, they explore how property managers can elevate their expertise by leveraging market data and developing strong systems. Ashley shares practical strategies for fostering relationships with investors, from participating in forums to attending meetups and conferences. Learn how to position your property management business as an invaluable partner for real estate investors by mastering systems, scaling processes, and offering unique value. This episode is packed with actionable advice for property managers seeking to grow their portfolios and strengthen client connections.

Dec. 10, 2024 In this episode, Pete Neubig interviews Robert Gilstrap, MPM RMP, CEO of Suite Stays Altanta, LLC, about the unique challenges and opportunities in short-term rental management. They discuss essential systems for success, leveraging virtual assistants, and the importance of mindset when managing 24/7 operations. Robert also shares personal insights on the industry's future and practical advice for anyone entering the short-term rental space. Check it out!

Dec. 3, 2024 Discover the key steps to scaling a property management business while maintaining exceptional service. Host Pete Neubig sits with Jay Hartley, a seasoned real estate broker and investor with over two decades of experience in rental property investments. Jay shares insights on building the right team, creating efficient processes, and leveraging education to support organic growth. Learn how to balance growth with quality to build a successful and sustainable operation.

Nov. 20, 2024 In this episode, host Pete Neubig and Bryan Jenkins, co-founder of PM Business Implementers, discuss how to transform chaotic property management operations into consistent, scalable systems. Bryan shares steps to streamline processes, integrate automation, and reduce team stress, empowering property managers to handle growth with confidence. Perfect for those looking to boost efficiency and build a resilient business.

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Nov. 13, 2024 In this episode, host Pete Neubig and Jeff Doering, Partner and Principal in Renter's Insurance Solutions, explore game-changing insurance strategies for property managers, focusing on innovative alternatives to traditional security deposits. They discuss the benefits of security deposit alternatives, handling tenant claims, and streamlining the claims process for faster reimbursements. Jeff also shares insights on best practices for managing tenant liabilities and collections, making this episode a must-listen for property managers looking to enhance efficiency and boost their bottom line with effective insurance solutions.

Nov. 6, 2024 In this insightful episode, host Pete Neubig sits down with Stephen Fox, co-founder of Upkeep Media, to explore the dynamic landscape of property management and the critical strategies for growth. They delve into the importance of leveraging analytics to understand website traffic, optimize lead generation, and engage effectively with property owners. Stephen shares practical tips on utilizing remote teams for marketing functions, as well as the value of content creation to attract and retain clients. With a blend of expert advice and engaging discussion, this episode is a must-listen for anyone looking to enhance their property management practices and drive business success.

Oct. 30, 2024 In this episode, host Pete Neubig interviews Kobi Bensimon, founder and CEO of Showdigs. They discuss Kobi's journey from software engineering to property technology and how his platform helps real estate professionals manage showings. Kobi shares his insights on the future of property management, highlighting the importance of using technology to scale businesses, especially with virtual assistants. He also emphasizes building processes for the future, not just the present, and how Showdigs addresses the ongoing challenge of scamming in the industry.

Oct. 23, 2024 In this episode, host Pete Neubig sits down with attorney Aaron Holt, an employment law expert from Cozen O'Connor, to explore the complexities of hiring practices and employment law. They dive into the legal intricacies of Diversity, Equity, and Inclusion (DEI) initiatives after recent Supreme Court rulings, discussing how companies can balance compliance while fostering a diverse workplace. The conversation also covers the risks and rewards of using social media for hiring, offering practical tips on what to consider. Wrapping up with a lively lightning round, Aaron shares personal insights and advice for employers navigating today's legal landscape. Tune in for valuable takeaways on making informed, legally sound hiring decisions.

Oct. 16, 2024 In this episode, host Pete Neubig interviews Victor Cianci, COO of Citizen Home Solutions (CHS), about leadership, innovation and technology in property management. Victor shares how CHS builds trust, leverages data-driven processes and embraces digital transformation to improve customer experiences. He also touches on personal topics like his role as a middle child, his admiration for LeBron James and his love for quiet beach vacations. Tune in to learn about CHS's recent rebranding and how they continue to lead through change in the property management industry.

Oct. 9, 2024 In this episode, host Pete Neubig sits with BiggerPockets podcaster David Greene, who shares his insights on navigating the property management landscape. He emphasizes the importance of building trust with clients and adapting leadership strategies during economic downturns. He discusses the significance of sales in property management, the challenges posed by changing market conditions, and the keys to maintaining productivity and morale within your team. Tune in for valuable tips on how to strengthen client relationships and thrive in a shifting market.The goal is for property managers to leave with actionable steps to create a more cohesive and well-informed team. This will help boost employee satisfaction, reduce employee turnover, and position the company for success during periods of growth.

Oct. 2, 2024 In this episode, host Pete Neubig sits down with Jeremy Pound, RentScale's CEO and a leading expert in business development for property managers. They dive deep into effective strategies for hiring and compensating business development associates, emphasizing the importance of market research and tailored compensation models. With invaluable insights and practical tips, this conversation equips listeners with the tools they need to elevate their property management business.

Sept. 25, 2024 In this insightful episode, business coach Doug Winnie discusses the importance of setting clear goals and utilizing KPIs to drive business success. He explains how small businesses can learn from larger corporations by adopting measurable goals broken down into achievable steps, such as quarterly and weekly objectives. Doug also highlights the importance of structuring team roles with defined performance indicators and planning for the future by building a sellable business, whether or not the owner plans to sell. Learn how these strategies can transform your business operations, enhance employee engagement, and prepare your company for long-term success.

Sept. 18, 2024 In this episode, host Pete Neubig sits down with Landon Cooley, co-founder of Pest Share, to discuss how creating unique experiences, like the orange shoes movement, fosters community in the property management industry. They explore how Pest Share's innovative solutions enhance resident and property owner satisfaction and increase operational efficiency for managers. Landon shares personal insights into starting and scaling a business, emphasizing the importance of vision, delegation, and the use of remote team members. Whether you're just starting or looking to grow, this conversation offers valuable strategies for achieving a triple win — where property managers, residents and owners all benefit.

Sept. 11, 2024 In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.

Sept. 4, 2024 In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.

Aug. 28, 2024 In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property management industry. This episode offers valuable lessons for anyone looking to enhance their leadership approach while prioritizing the health and happiness of their team.

Aug. 21, 2024 In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of embodying core values, dealing with personal shifts and the art of maintaining relationships even after difficult business decisions. In the lightning round, listeners glimpse Thomas's personal side, including his love for desert trips, his twin brother and his unconventional choice of superpower: efficiency.

Aug. 14, 2024   In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, combining his engineering expertise with his passion for real estate, has led to a successful and efficient remote team. Whether you're a property management professional or a business leader looking to optimize your remote workforce, Sam's insights will provide valuable strategies for fostering a thriving remote team and achieving exceptional results.

Aug. 7, 2024 In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies to follow. Tune in!

July 31, 2024 In this episode of NARPM Radio®, we talk with Michael Parker, co-founder of Geekly Media and VPM Solutions, about "Leveraging AI for Modern Property Management." Artificial Intelligence (AI), though relatively new, is evolving quickly and becoming highly accessible. It offers accessible and powerful tools for property management tasks. From handling simple, repetitive tasks to fostering intelligent communication, AI is revolutionizing how we cultivate leads and manage customer service. Listen now!

July 17, 2024 In this episode of NARPM Radio®, host Pete Neubig talks with Benton Cotter, co-founder and CEO of Rentvest, about "Effective PM Marketing to Grow Your Company's Door Count." Understanding the intricacies of marketing a property management company can be a pivotal moment for your business. Cotter discusses the most effective types of content, his approach to the technical aspects of SEO and the significance of pay-per-click. The interview also reveals Cotter's predictions for future property management market trends, his advice for newcomers to the industry and strategies for expanding into new markets.

July 3, 2024 Tune in as host Pete Neubig and six property management leaders share their collective wisdom in this new podcast, "Building a Future-Ready Property Management Business." Learn the art of client selection, operational efficiency, inbound marketing, lease marketing and staying tech-savvy in a rapidly evolving industry.

June 19, 2024 "The Entrepreneurial Journey: How to Scale Your Service Business" We sit down with Ron Holt, founder of Pink Zebra Moving, as he shares his journey of transitioning from a blue-collar to white-collar business, and how he leveraged digital marketing and SEO to drive growth. Ron also talks about his initial challenges with marketing budgets, the importance of investing in infrastructure and the blueprint for creating a successful franchise. Discover how Ron took his bad experience with moving services and turned it into the exciting and customer-focused company, proving that - with a clear vision and relentless dedication - you can transform an industry.

June 5, 2024 Unlock the secrets to property management success with host Pete Neubig and his all-star lineup of property managers. Get ready for valuable insights on maintenance leadership, effective systems and the art of executing seamless lease renewals!

May 22, 2024 In this episode, “From SWAT Tactics to Agile Growth: Pioneering a New Era of PM,” NARPM® Radio host Pete Neubig interviewsTiffany Rosenbaum, Owner of Rosenbaum Realty Group. We discover how transitioning from a novice investor to a leading figure in property management can radically change the industry. We also explore the critical shift to analytical decision-making and strategic financial planning, showcasing the advantages of embracing a SWAT team approach, fostering a culture of openness and prioritizing teamwork and daily KPIs.

May 8, 2024 In this episode, “The Vendor Effect: Maximizing Quality in Property Management,” NARPM® Radio host Pete Neubig interviews Josh Huite, Owner of Tradesman Experience, a very successful HVAC company. They discuss fostering a leadership culture, managing vendors, choosing contractors and much more. Check it out!

April 24, 2024 In this episode, "How to Build a Successful Property Management Business," NARPM® Radio host Pete Neubig interviews NARPM® Treasurer DD Lee, MPM® RMP®, Industry Liaison for PURE Property Management. The success of any company depends on its professionals. Hiring and retaining talent involves more than perks. It's about balancing employee nurturing with alignment with company values and vision. Understand your business needs before recruiting the right team member, all of these and more through the insight of the amazing DD Lee!

April 10, 2024 In this episode, "Moving Beyond Transaction - Providing Comprehensive Care & Value in PM," NARPM® Radio host Pete Neubig interviews Mark Kreditor, MPM® RMP®, a NARPM® Past President and former Owner/Broker of Get There First Realty. They discuss the current property management landscape, navigating challenges like industry fees, generational marketing and social media's crucial role. Don't miss it!

March 27, 2024 You want to be better than most property management firms in your area?Simple...just answer the phone! In this NARPM® Radio episode,"Revolutionizing PM Communications: Mastering Efficiency and Connectivity in the New Normal," Taylor Haas talks about call answering, escalations and phone trees. Oh my! Want to figure out how to reduce phone calls? Learn the negative effects of a phone tree and how to build out the right call-answering scheme.