Podcasts about bdms

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Do you enjoy property management? It's often a thankless industry, and it's easy for property management business owners and their team members to become unhappy and burnt out. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Ashleigh Goodchild, the voice behind PM Collective, to explore what it really takes to build a property management career that you can enjoy. You'll Learn [01:06] Importance of Having Support  [08:01] Community-Led Learning for Property Managers [15:07] Structured Management vs. Random Leadership [21:36] People-Centric Property Management [32:41] Making the Invisible Visible Quotables "There's so much help available out there. And a lot of times we just don't ask as entrepreneurs." "The slowest path to growth is to do it alone." "A lot of people don't actually see what we do. And I think that's where you've got the opportunity." Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript Ashleigh Goodchild (00:00) Generally churn rate and loss rate for businesses can range anywhere between 15 and 30%. Our office is sitting at about 5%. we've got 1200 doors, to have that 5 % churn rate actually considered really great. Jason Hull - DoorGrow (00:05) Yeah. Welcome everybody. I am Jason Hull, the owner and founder of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. We've talked to thousands of property managers, helped them add hundreds of doors, help them increase profit, simplify operations, get themselves out of the business more and more. And we believe the good property managers can change the world and that property management is the ultimate high trust gateway to real estate deals, relationships and residual income. We are on a mission to transform property management business owners. and their businesses. want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show. So my guest today is Ashleigh Goodchild. Welcome. She's the voice behind PM Collective, the art of property management. together, we're going to explore what it really takes to build a property management career that you can enjoy covering the balance between structured management and random leadership, how to create workplaces people actually want to stay in, and Ashleigh's vision for a more human, less transactional industry. So Ashleigh, welcome to the show. Ashleigh Goodchild (01:35) Thank you so much for having me. Jason Hull - DoorGrow (01:37) So let's give us a little bit of background on you for those that don't know you yet, that maybe you're listening. How did you get into entrepreneurism? How did you get into doing what you're doing now? Give us some of the backstory. Ashleigh Goodchild (01:52) Yeah, so I started real estate back when I was 18 and like many people just falling into it and I was placed into an office that had a business owner, one was an air hostess and one was a pilot and really had no idea of how to run the business. So at that age of 18 and not knowing any better, I just jumped straight into the business and started helping them quite a lot. And then As I went on in my career, I then started my business, SoCo Realty, when I was 23. So I've had that business for 20 years and I've had a very blessed property management and business ownership life. I do say though that when I was 23 and when I started the business, I don't think it would have mattered what I was doing. It wasn't actually about the property management. It was actually probably about business ownership that I was drawn to. And I think I always say, even if I was a hairdresser at 23, it would have been a hairdresser shop that I opened up, just happened to be working in property management. So I've been running that and I've had a very blessed property management life. I always feel a little bit guilty when people talk about the roller coaster of their property management businesses, because I don't feel like I've had that. Or if I have, I sort of feel like maybe I just didn't sweat the small stuff. And so that led me into... Jason Hull - DoorGrow (02:50) Yeah. Yeah. Ashleigh Goodchild (03:10) running and founding PM Collective, which was bringing in a peer-to-peer mentorship and training Australia-wide where we run 200 coffee and conversations every year. And we really support each other in the industry just by that casual learning from each other. Jason Hull - DoorGrow (03:27) That's awesome. So they're getting together, hanging out with each other, sharing ideas, and you're kind of the facilitator in this. Ashleigh Goodchild (03:35) Yeah, we do it Australia wide. have loads of hosts around Australia. So other people like myself who want to give back. So it's a great opportunity for people to give back. We've actually run a couple over in the US as well. And we have just had one in New Zealand. So the idea is that it allows people in the industry who have been in for a long time, like I said, to give back to the industry and help the the younger ones that are coming in to really learn to enjoy the career as well. So it's really great. Jason Hull - DoorGrow (04:04) Yeah, you know, it's amazing how much help is available and how willing people are to help. Yeah, I'm reading a book right now by Simon Squibb, I believe is his name, something like that. And it's it's about like following your dream and having a dream. But he said he created an organization that. I guess over in the UK, but he created this organization that allowed people to either help. fun people's dreams or for people to get their dreams launched. And he said that they had way more people. He thought everybody would be wanting to get the dream and their own dream met. He said they had way more people offering to help those that had a dream. And so, and he was talking about how much help is available. So. There's so much help available out there. And a lot of times we just don't ask as entrepreneurs. know, there's this funny thing that when we start out as an entrepreneur, we've kind of come through this whole world where we're such a minority, because most people on the planet are not entrepreneurial currently. And so we get a lot of feedback that we're weird or that we're different or that we're strange. And so we learn to kind of isolate. We start to recognize, I'm different and there isn't a lot of help or support. which is kind of an inaccurate viewpoint, but we kind of view ourselves as an island. And then we start our journey as an entrepreneur and we usually think we're gonna do it all ourselves. We're gonna read the right books and watch YouTube videos and we wear it as a badge of honor. I'm gonna get this thing started and do it all alone. that's, as I say at the end of my podcast each episode, that's the slowest path to growth is to do it alone. Ashleigh Goodchild (05:40) I think as well, like we find that a lot of people are really great at their jobs. They're either, you know, great property managers, great BDMs, and they have people around them that say, you know, you're so good at what you do, you should go open up your own business. And I don't think people actually realize there is, it can be really hard to start your business. I mean, you've got the logistics side of things, but you just assume the phone's going to keep calling and start calling as soon as you're out on your own. Jason Hull - DoorGrow (06:02) Yeah. Ashleigh Goodchild (06:09) And I think that that's one of the biggest things that I see people underestimate. And so to be able to give them that support and not be forced to sell their business because it's just got too stressful. I've got one of my clients where she had her own property management business when she was in her twenties. And she ended up selling it because it was just too much to handle at that age. She didn't have the support, you know, 10, 15 years ago. Jason Hull - DoorGrow (06:14) Yeah. Yeah. Ashleigh Goodchild (06:36) And I remember her saying, I wish PM Collective was around because I wouldn't have sold my business. But now I can have the stamina for my business because I've got that support around me. So I think that that's where I'm seeing a really big gap. people who think, you know, people who are great at their job, which means that they think they're going to be great at business ownership, which is not always the case as well. Jason Hull - DoorGrow (06:57) Yeah, there's a great book on that exact subject. It's called the E-Myth, the E-Myth Revisited. And in this book, E is entrepreneur, it's entrepreneur myth. And basically the summary of the whole book is if you think you, if you've learned how to do the technician level work, you like you have learned how to bake really great cakes. The myth is that now you think, well, I could go start a business and start a bakery making cakes. But a business involves a lot more. A business involves marketing, sales, accounting, you know, a lot of different stuff that is outside the skill set of baking a cake. And so the same thing with property management. Some people are like, I've managed properties for a while, or I've done business development for a property management company, done sales for a while. And they think I could now go start a business doing this. And that's the technician level work. That's not the business ownership type of stuff. then that's where things get a little more difficult. Yeah. Ashleigh Goodchild (07:57) read that book it's actually a really great one for newbies in the business. Jason Hull - DoorGrow (08:01) Yeah, yeah. So yeah, I love that. So how does the PM collective work? How are you getting people together? How do you facilitate this? What does a typical meetup look like? How do you make these connections? Ashleigh Goodchild (08:13) Yeah, so we very much just have hosts that reach out to us and they see a gap in their location. And then they just give me, they have to give me three dates, times and locations. And I just set them up online for them. So it's relatively easy for the host. Everyone just rocks up. It's very, very casual. They grab their own coffee, they take a seat and the host is there just to sort of welcome everyone and sort of facilitate it to a certain point. We have the groups, they can range anywhere in size between four people to 20 people. And to be honest, even the groups of four, I find are so important because I find that the intimate conversations are so much stronger in those small groups and people really open up. And the conversation could be about anything. It could be about... certain products that we're using. might be about some subscriptions. It might be about what's currently not working, what demos we've had, what problems we've had. And I find in that smaller group, people definitely open up a lot more and get that real, really good support that they need. Sometimes it's we chat on a personal level. Again, that comes down to people that are personally happy, I believe make the best. employees and their best employers. And it's really important that we look after people's personal state and having those personal conversations and those opportunities to vent, think are incredibly important in that environment as well. And then we have a big mixture. So we've got some groups where we get a lot of BDMs come along, some where it's just the solo printers, some where it's the referring partners, they sort of just all find their own vibe. But one of the biggest things that has been really important is that consistency. So knowing the for the public to know that we're going to show up every single month at this location. And we're here if and when you need us. That consistency is really important. So really casual, you don't need to buy a ticket or anything like that. And I think that really what's made them successful though is that consistency. Jason Hull - DoorGrow (10:15) Got it. So is how does the PM collective have the bandwidth to facilitate this? How do you guys make money? How does that work? Ashleigh Goodchild (10:23) So we don't, we sort of run it as a bit of a not-for-profit, even though it's not registered as a not-for-profit. So the purpose is very much community-led learning. And I guess on a personal level, I run my own business, my own real estate business. So for me, that's my bread and butter, and this is really what's considered my passion project. So this is sort of more my legacy, I guess. And, you know, I've got the time and the energy. Jason Hull - DoorGrow (10:27) Okay. Ashleigh Goodchild (10:48) to and the love to do it. So that's what I do. We have got great sponsors who help support our podcast and cover the cost for the membership and things like that. And we've got a membership base, which would be say, I guess on the smaller medium size. And over time that will grow. But for now, the support is really where it's at and we're driven by that with no need. for any strong monetary value coming through at the moment. That might change in 10 years, but for now and the last five years, it's been perfect. Jason Hull - DoorGrow (11:19) Well, mean, it sounds like the people that are really giving to this community like yourself probably have some of the healthiest businesses because the people that are in over their head don't have time to go hang out or go to lunch or to meet up with people. so, you know, that, and that, you know, that allows people to come in that maybe they're are struggling to meet and hang out with people that are in a healthier place and kind of lend them a hand up. Right. So. Ashleigh Goodchild (11:32) No. It's interesting because in Australia, we've got what we call CPD points. don't know if you've got them, where they're like compulsory development points that you've got to do to hold your registration. and our events, they are not CPD registered, which means that people don't come along because they are coming because they just have to be registered and they just have to do so many points. They come because they actually want to come along. Jason Hull - DoorGrow (11:57) Okay. Yeah. Ashleigh Goodchild (12:12) And I think you'll find that that has made a massive difference with the vibe. Like we had an event the other night, because we sort of run the separate events as well. And, you know, everyone comes along, they're catching up, they haven't seen each other for a couple of months. And it really feels like someone's birthday party. But the important thing is that people are there because they want to, not because they're going to get a CPD point attached to it. And you really can feel that difference in the vibe. Jason Hull - DoorGrow (12:37) Got it. Okay, well, let's take, I'm gonna do a quick word from our sponsors. This will be relevant. If you are a property management business owner, you're tired of getting tangled up in numbers, KRS SmartBooks has your back. They specialize in property bookkeeping for small to mid-sized managers who'd rather focus on, well, managing. So with over 15 years of experience in real estate, accounting, they're pros in Appfolio Yardi and all the top property software. Trust them to make your monthly reports hassle free so you can get back to what really matters running your business. Head over to KRSbooks.com to book your free discovery call. And so maybe that'll help you have a little more time to get back to the property management community. All right. So back to what we were talking about, Ashleigh. I love, I love this idea. I love that you've facilitated this vehicle for everybody to get together. You just, resonate positivity and I'm sure that kind of sets the tone for the group that people are kind of attracted to. And I've been part of groups where the leaders are very positive and it's just a different category and group of people. There's a lot of people that are helpful, positive. I'm in masterminds like that. And then there's others where the leader is more kind of like a dictator cult leader and like, it's just a very different environment. And there's a lot of guilt and a lot of shame and stuff like this, right? and, I've been in some men's programs and things like that that were like that. And it's just, you know, it's a totally different environment. So you've created, and so this is really, I think a strong Testament to you. How many, how many people are involved in this throughout Australia and beyond. Ashleigh Goodchild (14:13) should know the answer to that and I don't. And I would probably say there would be around 20 hosts around Australia. So 20 people, have started having visionary leaders in each state and to help sort of help me control the states. But yeah, about 20 hosts. But then like I've got, for example, an audio summit coming up. Jason Hull - DoorGrow (14:21) Wow, OK. Yeah. Ashleigh Goodchild (14:37) And that's got 17 leaders in Australia doing an audio summit for me. And we're doing 17 days of tips and tricks. So there is a lot of people that make up all of this, a lot of other coaches and trainers that give their time and their knowledge as well to it. So it really is a big project. in total, I'd say there's probably about a good 40, 50 people from coaches, trainers, leaders. who facilitates some sort of knowledge base for me on all these events. So pretty lucky. Jason Hull - DoorGrow (15:07) So describe to me the difference between structured management and random leadership. Ashleigh Goodchild (15:13) Yeah, so that's something that I practice inside my real estate at SoCo. And one thing that I've learned from other people and other leaders is when we do, obviously you need structured management, in terms of processes and procedures and all of that, and that's fine. But when it comes to leadership, sort of what you talking before about the dictatorship, I feel like I probably practice servant leadership a lot more. practice servant leadership at SoCo, which is the real estate, and I practice servant leadership in PM Collective. And very much I do picture myself or feel that I'm a leader from the bottom and that you just tell me what you need and I will deliver it for you. So I do that both in PM Collective and SoCo. And that's where the support comes from. The random leadership, I think, has been something that has really helped me keep long term staff. I'm known in the industry for having a long term team. anywhere between sort of seven years and 15 years average for property managers, which is great. And one of the things I would say have helped me and I have to say I haven't done this on purpose. It's just the way that I've done it. And I now I reflect back on it. I can see how it's worked. And if we were to every single year, give our team a Christmas bonus every single year, they're going to expect that. And if one year you don't do it because you can't afford it or something's changed, people are going to start getting a little bit ticked off because it's like, where's my bonus? get one every year. And I think the same goes with the Jason Hull - DoorGrow (16:52) become expected.   Ashleigh Goodchild (16:54) very much expected. And I think when we start getting, creating expectations with our team, that's when we can start getting a little bit of conflict. And I've seen it in a lot of agencies. So where I, I, I think what I think works really well is things like we might as an office randomly buy someone a coffee, or we might just randomly say, Hey, let's go out for lunch, or randomly, we'll do a Christmas bonus randomly. We might shout everyone a voucher for a massage. All of those random things mean so much more to your staff and they appreciate it so much more. Even if it was that $5 coffee or that random walk or that random time that you're giving, I just find that that doesn't set up expectations and people appreciate those little things a lot more. And like I said, it's not something that I went and said to myself, this is how I'm gonna manage my team. It's something that I just did naturally, probably because I'm a little bit scatty and I probably was, you know, not very good at keeping things consistent. But now that I look back on it and I can see that that 100 % has played a massive part in creating a really healthy long-term team. Jason Hull - DoorGrow (18:07) Yeah, that makes a lot of sense. know, yeah, giving gifts means a lot more or giving experiences or doing things means a lot more than, you know, than just a bonus that they're expecting at the end of the year. And most people aren't actually money motivated. BDMs usually probably should be a little bit and maybe entrepreneurs, but that's the mistake entrepreneurs make is that we assume everybody else likes money as much as we do. A lot of times. And so we try to bonus people or reward people or motivate people with money. And a lot of times that backfires. And because most people aren't money motivated or money driven, know entrepreneurs listening right now are like, what? That makes no sense. I don't understand it, but yeah.   Ashleigh Goodchild (18:48) I think a lot of businesses as well, they try to manage their team by textbook and you know, the textbook says, we should give people their birthdays off or a textbook says we should, you know, we should do a bonus at Christmas or whatever it might be. But I think, you know, really getting to know each person and I know who in my team values me sitting down and talking to them and asking them how their weekend was. However, if I went and did that to someone else in the team. That'd be like, you just go away. I'm trying to work here. And I, I, I, yeah, I know what, what each person needs to be happy. One thing that I found more recently is that if your team can have a hobby, that is probably the biggest thing to create a happy team and hobbies prevent burnout. And I think that when we get a lot of people in the industry where all they do is work and family, work and family, they don't have anything in between. And so like one of my girls, she loves to play golf. She really young girl, 21 years old, plays golf semi-professionally. And she had asked whether she can start having some private coaching on Tuesday afternoons. So she was going to come in a few hours early. And I was like, absolutely no problems at all. Because if I give her that Tuesday afternoon off to go play golf, there's something else that she loves. I just find that, you know, people have to have other things they love just besides, yeah, besides the work and family. And that's something that I feel like I really try to encourage with everyone in industry is find a hobby if you're feeling stressed. And you know, and a hobby is not, you know, reading a book or something like that. It's actually like playing pickleball or netball or coaching a team or it's something specific. Jason Hull - DoorGrow (20:37) Got it. OK, so you're encouraging team members to have hobbies. And that allows them to maybe have a little bit more to bring to the table in terms of energy and life, it sounds like. Yeah. Ashleigh Goodchild (20:42) 100 % Yeah, yeah, it just allows them to enjoy enjoy work. And like I said before, you've got to have them they need to have a happy home life for them to perform well for your clients. It's really, really important. You can't, you can't have them having a tough personal life at all that's going to affect you and your clients. Jason Hull - DoorGrow (21:10) Got it. Yeah. Yeah. There's a, there's a really good book called giftology by John Rulin. And he talks about the benefit of giving gifts, gift giving, to basically for almost as marketing or do increase referrals or to increase retention. But the same thing applies to team members. These doing these random things, sounds like a really solid idea. And then also encouraging hobbies I think could be really beneficial. So, So explain your vision for a more human and less transactional industry. Ashleigh Goodchild (21:43) So in Australia, have starting to become quite reliant on our offshore staff and our offshore team. And I'm assuming that that's everywhere. Would that be the same with your businesses? Jason Hull - DoorGrow (21:55) Yeah. Yeah, I would say so. There's a lot of people that are hiring VAs in the Philippines or Mexico for sure. Ashleigh Goodchild (22:02) Yeah, I mean, and whether it's part of your business plan or not, you know, I fully respect that. But what we've found in businesses is that by passing on the transactional work to our offshore team, and transactional, mean, collecting the rent, arranging maintenance, sending out inspection letters, you know, all of that sort of admin tasks, we're finding that that's really not where the value of a property manager or business owner is anymore. Jason Hull - DoorGrow (22:19) Mm-hmm. Ashleigh Goodchild (22:31) And so what we need to do is to move our skillset into more of a consulting role. We currently have been doing for a number of couple of years and I teach this a lot to other officers is what we call an annual investor audit. So our annual investor audits, they are 30 minute consults with every client and we are going diving straight into all the holistic side of their property because we need to make sure as a business that our clients are emotionally well and financially well. If they're emotionally and financially well, they're going to keep their investment property. The minute that they're stressed and not making money is the minute that they sell. And obviously that's not what we want in the businesses. So to do that by checking in with them, we are talking to them about any red flags we see with their tenancy with their rent or their inspections.   Jason Hull - DoorGrow (23:10) Yeah. Ashleigh Goodchild (23:27) We're talking them through and helping them understand what level of maintenance is considered normal or excessive in their property. If they're not spending enough maintenance, we're talking to them about ideas they've got for future renovations. We're talking to them about what their mortgage rates doing, how are they feeling? Are they positively geared or negatively geared? Is there any circumstance that's coming up in the next 12 months that we should make a note of that might cause them a little bit of stress? We are... Talking about all of those things on a real conversational level and it allows us to pick up trends of what that client's plans are. Are they planning on building a portfolio? Are they planning on selling in six months? Are we going as an office to see a huge wave of clients starting to sell? Is that something we need to protect that, you know, as an asset in our business? And so when we start getting into that consultancy role, it's no different to your accountant organizing a tax planning meeting. you know, in April, for example, that's exactly what we're doing. And we are planting seeds for that client so that they're never surprised when we call them up to say, Hey, your rent's gone backwards, or you got to spend $10,000 on the property. And that has been incredible. It's not only been something that's helped our churn rate. Generally in Australia, churn rate and loss rate for businesses can range anywhere between sort of 15 and 30%. Our office is sitting at about 5%. For it so for a large, a large office with we've got 1200 doors, to have that sort of 5 % churn rate is is actually considered really great. And I do put that down to the annual investor audits. And in addition, though, it allows the business owner Jason Hull - DoorGrow (24:52) Yeah. Ashleigh Goodchild (25:10) to take control of their asset and not to have to maintain that relationship. Because at the end of the day, I'm very passionate about that that client is my client as the business owner. And I need to keep that relationship up. And if I put all of that responsibility onto the property manager and my property manager leaves, I've got a risk that that client is going to follow the property manager. So that's a little bit of my of the importance and responsibility I take as a business owner. So they have been an incredible game changer for retention, but it's also helped uncover new business opportunities because when we've done these for our clients, we've never sort of asked them, do you have any properties? But so many clients have actually said to us, that was so good. Can you do it for my other property? And I'm like, sure. Where's your other property? and got the address and we've subsequently got the business of the because the other agencies weren't doing it. So obviously over time, more offices will start doing it. But that's just a great example of elevating the human side of property management. And we started introducing these in our business, like I said, a couple of years ago, I now teach them to other agencies around Australia. And then as soon as we can get, you know, a really good percentage of businesses, all bringing these in as just a natural part of the business, then we will that's how we see the industry elevate. And then that's just going to be considered a normal thing like checking rent arrears. And so that's really my vision to, to bring in things like that. I've been trialing, I do a lot of like mirroring in the business. So I trial things in my business first. And if it works, I will put it out to the industry. the other trial that I did was, which actually didn't work. And, it was about, I had a junior property manager and we had a lot of clients that we were losing from, from fees from owners being fee driven. And I thought to myself a little bit like a hairdresser. You've got a junior apprentice to cut your hair. You've got a senior stylist or you've got the director. And I thought to myself, I'm actually going to do a fee schedule with a junior rate. So if you want to, if you're fee driven and you want a junior to look after your property with less than one year experience, this is the fee. And if you want a senior, this is the fee. Now I thought that everybody would jump at the junior fee schedule because everyone seemed to be fee driven. What was so interesting is I did this trial for 12 months and I probably had 3%, maybe 2 % of clients actually say, I'll go with the junior fee schedule. Every single person said, thanks, but I think I'll stick with a senior. And I think that that's a great example to showcase that investors do want the experience. They want the peace of mind. And we all thought they wanted cheap fee schedules, but when given the opportunity for the cheap fee schedule with a junior, they didn't take it. So I thought that that was a really good example. Yeah, I know. Jason Hull - DoorGrow (27:49) Mm-hmm. yeah. I could talk about that for an hour. We've tested a lot of stuff on pricing. Ashleigh Goodchild (28:10) But it was just a great test to do. I trialed it, it didn't work. So I've gone to the industry and I've said, given it ago, it hasn't worked. I'm now trialing a second option with fee schedules. And hopefully that works because I just feel like the industry needs to move just from the same fee schedules we've been doing for 20 years. It really is something that needs to be done there. So that's my next mission. Jason Hull - DoorGrow (28:14) Yeah. Yeah, I love it. I love the experimentation. So cool thing about my position is I get hundreds of guinea pigs. And so I do all sorts of testing. And so we could chat about some of that. We've done some fun stuff, but I love the idea of the annual investor audit. call those, we coach clients on that as well. We call those annual portfolio reviews and that's a great opportunity to get more referrals. great opportunity to get more reviews and testimonials. It's a great opportunity to create more connection with the client and to showcase what's invisible to them currently that you're actually doing work. And yeah, and it's going to significantly decrease churn. You mentioned churn maybe between on a lot of companies, maybe being between 15 to 30%. And if you're at 1200 units, I was doing math while you were talking, that would be between 180 to 360 units being lost each year. And so a lot of property managers don't pay attention to what's leaving and they think, well it's infrequent or they're selling their properties or whatever and they're not paying attention to that. They're so focused on how do I get more doors? And sometimes they're losing more doors than they're adding each year or they're just breaking even. And so they've been at the same spot for like a decade sometimes. And they're wondering, why does this feel like a grind? And they're not making progress. And sometimes you have to look at what you're losing and what's your level of service that you have there and how visible is what you're doing to your client? Because if it's not visible, they're going to assume, well, why do I even pay them? They're not doing anything. They're just collecting rent. Yeah. Ashleigh Goodchild (30:15) Yeah, it's like, I call it a, we've got a client success manager. And I think that that's a real missing part in a lot of businesses because we've got the BDM who brings in new business. We've got the property manager who maintains it, but the client success manager actually is what I call a BDM in reverse, because if they can prove your retention, that is growth. So therefore it is still a BDM role. Jason Hull - DoorGrow (30:21) Mm-hmm. Yes. Yeah. Ashleigh Goodchild (30:41) that you've got someone specifically for. So that's a real big missing part. And I think a lot of businesses when they don't have somebody specifically on that role. Jason Hull - DoorGrow (30:52) Yeah, I've been privy to see inside of a lot of different types of businesses and being in a lot of different masterminds. And one of the things that I've seen is that some of the most sales oriented organizations, like companies that they're focused on placing salespeople and hiring salespeople and stuff like this, they always have their best salespeople graduate to be on their client success team. is how they kind of position it. And they call that their second sales team. Because these are the people that get people to re-up or renew or continue on, or to bump up into a higher level program. so client success is your other sales team. their whole job is to decrease churn. Their whole job is to increase retention. So at DoorGrow our client success manager is my oldest daughter. And she does our client success. And she's got the personality for it. She's much more of a feeler than I am. She's much more about community than myself, right? I'm more of a logical thinker in a lot of instances. And so clients just love her. She does a great job. And so everybody should have client success. What's funny is in the property management industry, you hear the phrase property manager, but that's like this mystery sort of title that means a different thing to everybody you ask. And so for some of them, some people think their property manager is supposed to be a BDM also. I'm like, those are... probably different personality types. Some think they're the maintenance coordinator, but then they'll hire a maintenance coordinator and they call somebody else a property manager. so property managers also could be those client success people, the relationship builder. And so that's where it gets confusing is when we're, I hired a property manager. Well, okay, what are you having them do? I always have to ask because it's always different. So I don't know if you've noticed that in Australia, but. Ashleigh Goodchild (32:41) Yeah, and I think as well, like, I like what you mentioned before about how a lot of people don't actually see what we do. And I think that's where you've got the opportunity. Because I remember a long time ago, a client said to me, you know, wanting to negotiate on fees after a couple of years. And he said, you know, your job's easy, you don't, you know, the you don't have to do anything for your money. So therefore, you should reduce the fees. And I'm like, Jason Hull - DoorGrow (32:49) Yeah, it's invisible. Ashleigh Goodchild (33:07) Hold on a second, we've chosen a fantastic, perfect tenant. We do a lot in the background to make it look like we are managing it nice and easily and not creating any stress for you. Do you want me to create a problem tenant so it looks like that I'm doing work so that you can justify the fee? Because the fee is so, is reflective on you finding, it look like that we're having a very easy life. but that's taken a lot of skill and experience to do that. It's just so backwards, isn't it? That the way that they validate our fee, if we have got lots of problems and they think we're not worth our fee when we've got nothing to do and got a perfect tenant, which was the result of us putting it in the first place. Jason Hull - DoorGrow (33:34) Yeah. Yeah, I used to work in IT and one of the things I learned in doing IT and working on computers and networks is that if you make everything run perfectly, they wonder why they even pay you at all. And then I also noticed if there was a problem, they're like, why do we pay this person at all? There's now this problem with the network. so either way, couldn't win. So I learned I had to make the invisible visible. I had to tell them all the time, hey, I just updated this server. I just changed this. This has been improved. That's preventing these problems. And they're like, wow, Jason's on top of this. Jason's making everything run smooth. So I had to learn to be noisy. I worked at Hewlett Packard and I was in Boise, Idaho and I had a boss in Texas. And he would just look at our... he would message us all throughout the day through an instant message app or whatever. He would message us, what are you doing? What are you doing? And I was like, he can't see what we're doing. So I just started changing my status. I allowed you to put a little status, they use some Microsoft app, I can't remember Teams, I don't remember what it was. But I just would update it every day and I would say like throughout the day what I was working on in that moment. Updating this, working on this, doing this, and just what I was doing. And so then he started asking, what's your coworker? doing because we were a two person team that were over a big system. And he was like, what's what's what's Josh doing? Is he working? What's he? So he started to perceive that I was on top of things and working and this other person was lazy and not doing stuff. I'm like, no, he's working too. So yeah, but that's I sold, you know, we've translated that to helping clients make sure you're showcasing the invisible because they can't see it. Otherwise, you have to be noisy. And those annual reviews are a great opportunity to do that because you say Here's how many maintenance requests we've handled that you didn't have to deal with. Here's how much money has been collected. Here's the payouts that we've done to you. Here's all the stuff that we've been taking care of that's prevented you from having to deal with this. Here's how many calls we took. Here's how many tickets we handled. All these vanity metrics justify why they spend the money with you. So I love that you're reinforcing that idea. So for my clients listening. She said, and she's got 1200 doors, which is probably more than some of you. so Ashleigh, what do you feel like people are hearing your low churn rate besides the annual investor audits that you do and maybe having a client success manager. I don't, what, what do you feel like is really significantly reduced the churn rate down to 5%. I mean, that's significant in any business. Ashleigh Goodchild (36:25) Yeah, it would. You've got your audits, it would probably be I think myself being a director of the business who is 100 % active in property management and approachable is a really important word. Clients know that they can call me at any time they know that if one of my property managers is on leave, they can call me to handle anything that plays a massive part. And if I reflect on some of my clients, because we all get clients that, you know, maybe aren't happy with something or a little hiccup has happened, to know that my clients don't just silently leave and say, that happened, not happy, I'm gonna go find someone else. They always contact me first. I actually had one the other day to say, Ash, my property manager is really lovely, but I'm just feeling like I need someone with a bit more confidence. No problems at all. Let me move you to this person. The fact that they approach me first and give me the opportunity and know that they can call me to move them. I just take that with so much privilege because that doesn't happen in a lot of offices. If you're not approachable and your client would rather just leave the property, then bother coming to you because they don't think they're going to get heard. That's going to be a problem. So for me, that is massive. Jason Hull - DoorGrow (37:24) Yeah. Ashleigh Goodchild (37:46) And then probably the final thing, I think that our values really show through, through social media and my presence on social media, the fact that they know me on a personal level, they can see that I've got kids, they can see that I've done podcasts, they can see when I win awards, and embracing our clients on our journey and allowing them to see every part of me as a human being, I think is great. We do an annual an annual drive for a not-for-profit. support DB survivors quite a lot in our business and we promote philanthropic investing. And so the fact that we bring in our clients to be involved in that process by buying their clients, their tenants a hamper for Christmas to strengthen relationships has been a fantastic PR exercise with clients saying, you know, yes, please organize my 10 Christmas hamper and we're just so thankful to be aligned with a business like yours that supports, you know, good causes. It's those little things that I've probably played the biggest part in it, in their retention and client success. Jason Hull - DoorGrow (38:49) Love it. Yeah, I love that. A lot of property managers are so focused and business owners are so focused on thinking, what, how do I get more money? How do I take more instead of like the benefit of being involved in how much trust it would create to be involved in some sort of philanthropy or charity or something that's a bit more outward focus. And, and one of things we are really big on at DoorGrow is coaching our clients on finding a, in building out their client centered mission statement is figuring out. How do you make this vision bigger so that you're having a positive impact, not just for yourself, for the business, for your team, but maybe the community at large, maybe the industry at large? And what sort of impact and change do you want to see there and making that vision bigger? Because it allows you to attract team members that are inspired by a bigger vision, allows you to attract clients that resonate and are inspired by a bigger vision. And so you get better people all around. Ashleigh Goodchild (39:48) And it gives other people the opportunity to do good. And with our annual hamper drive, we did that last year. And all we did, we aligned ourselves with a not-for-profit hamper company, which is sort of like a by-product of one of the charities. And they support women getting back into the workforce. And so not-for-profit, we emailed all our clients and we said to our landlords, listen, if you've had a great year with your tenant, we would love to arrange a hamper on your behalf. It's $88. Jason Hull - DoorGrow (39:53) Yeah. Ashleigh Goodchild (40:16) and we'll take it from your rental income and we'll send it on behalf of you for Christmas. It's a great way to acknowledge you've had a great experience with your tenant and strengthen that relationship. And from that alone, just us doing OneDrive last year raised 14,287. And so this year we have now through PM Collective promoted that through other agencies to do the same. And I actually had an email from the CEO of the not-for-profit today and she said, Ash, I am just so excited to get these numbers back to you. We have had such a huge response from you and assitting against it. And I just can't wait to see what the figure will be because I know as an agency, we will do probably double and the fact that other agencies now will do good. It's just an example of the impact that we didn't realize we were having by giving our landlords the opportunity to do good, but then sharing that with other people to give them the opportunity for their clients to do good. It's just so wonderful on so many levels. And it's the same with our philanthropic investing. encourage owners who financially are able to rent out their home at a low market rate to a survivor of DV. Jason Hull - DoorGrow (41:19) Love it. Ashleigh Goodchild (41:29) to do it and you'll be surprised at how many people don't even know it's an option. It's not saying that it's right for every landlord, but there are so many landlords out there who have a vacant property and didn't even know that they could do this jump on board. yeah, giving those opportunities to people that didn't know that it was an option, I think is really great to see. Jason Hull - DoorGrow (41:50) Yeah, love it. mean, people want to feel good about themselves and, you know, being able to give gifts or being able to benefit others makes people feel good about themselves. And if you're giving your clients a chance to feel good about themselves, they're going to associate that with you. Yeah, that's beautiful. So, well, cool. I love all these different ideas and tips. think you've shared that. I love the idea of doing the annual portfolio reviews. love the idea of, you know, the Ashleigh Goodchild (42:04) Yeah. Yeah. Jason Hull - DoorGrow (42:18) charitable stuff, the philanthropy stuff. Love the idea of giving people a vehicle or some method to bypass the frontline staff person that they're assigned so that they can reach somebody that can maybe, if they want to complain about that, that team member or some, there's a, there's a gateway there or a vehicle there for them to do that rather than them just going, well, I guess I have to quit. I don't know. Yeah. So I love, I love these ideas. that I think anybody listening to this would benefit in decreased churn. Ashleigh Goodchild (42:40) Yeah. Jason Hull - DoorGrow (42:47) Well, Ashleigh, I appreciate you coming here on the show. How can people maybe get in touch with you or with your business or whatever you would like to share with others here in closing? Ashleigh Goodchild (42:58) Yeah, well, I mean, I'm very easy to Google. You can just Google Ashleigh Goodchild and hopefully find me there. But I am on Instagram and all the socials under PM Collective or under Ashleigh Goodchild. So I'd love to connect with anyone that finds me on those platforms. Jason Hull - DoorGrow (43:16) Perfect. All right, Ashleigh. We'll probably have to have you come talk to our clients sometime. I think that'd be fun. So, all right. Thank you, Ashleigh. Appreciate you coming here on the show. All right. So for those that are struggling in your property management business and you want to kind of get to that next level, make sure you reach out to us at doorgrow.com. We would love to facilitate or help you or see if we could help you with your business. Ashleigh Goodchild (43:21) Love them. Thanks for having me. Jason Hull - DoorGrow (43:41) If you felt stagnant for a while, also join our free Facebook, just for property management business owners at doorgrowclub.com And if you would like to get the best ideas and property management, join our free newsletter at doorgrow.com/subscribe And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. We'd really appreciate it. And until next time, remember the slowest path to growth is to do it alone. So let's grow together. Bye everyone.  

Send us a textWe share a simple way to turn award season from a scramble into a calm, year‑round practice. The focus is on documenting wins, making impact visible, and learning from finalists so submissions become a by‑product of good habits.• why awards feel grueling and how reflection helps• a shared brag file to capture proof as it happens• what evidence to save: testimonials, screenshots, videos, KPIs• making impact public across social, email signatures and signage• using social as a memory bank for submissions• studying finalists for patterns and standards• building weekly and monthly habits to maintain momentumPM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist.Business owners are building their rental portfolios faster than ever and Property Managers can't possibly do it all!Keep your property managers doing what they love and outsource the things they don't to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.auSupport the show

In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with Sarah Cincotta, founder of RISE with Sarah Cincotta, to explore how property managers and business development managers (BDMs) can build sustainable growth through strategic relationship building and personal branding. Cincotta reflects on her career journey, from managing a menswear store to overseeing 186 properties in a paper-based era, before transitioning into a BDM role where she set record onboarding results. The discussion highlights the pressures BDMs face, including resource constraints and gaps in director understanding, which can leave professionals uncertain about generating new opportunities. Cincotta champions a "draw-in" approach over chasing clients, built on four pillars: visibility, energy, clarity, and relatability, to create a magnetic personal brand. She stresses effective communication, self-awareness, and resilience as essential for building long-term client relationships. Looking ahead, she envisions BDMs taking on a more strategic role, advising clients on wealth creation and asset management rather than just property management. Her insights offer a roadmap for BDMs and property management leaders to leverage personal growth, strategic thinking, and relationship-building to thrive in an evolving real estate landscape. Cincotta will also be sharing her insights live at the upcoming REB Property Management Excellence Conference (PMX), where she'll guide BDMs and property managers on building magnetic client relationships and future-proofing their businesses for long-term growth. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email editor@realestatebusiness.com.au for more insights.

Send us a textIn this episode, leadership expert Dr. Nancy Pacivich joins the host to discuss how property managers can become more effective leaders. They explore the importance of self-awareness, psychological safety, and delegation in building high-performing teams. Nancy shares practical strategies for fostering trust, supporting neurodiverse staff, and encouraging accountability. The conversation highlights the value of curiosity, empathy, and open communication in overcoming workplace challenges and preventing burnout. Listeners gain actionable insights on creating supportive environments where both employees and businesses thrive, making this episode essential for new property managers seeking to upskill their leadership abilities.Leadership as an inside-out process focused on self-awareness, values, and purpose.The importance of psychological safety in the workplace for employee engagement and growth.The role of curiosity and empathy in effective leadership and team dynamics.The significance of delegation and role clarity in leadership practices.The impact of self-awareness on leadership effectiveness and organizational success.Strategies for fostering a culture of accountability and continuous improvement.The challenges of engaging leaders who lack self-awareness or resist seeking help.The need for tailored support for neurodiverse individuals in professional environments.The relationship between leadership practices and business outcomes, including productivity and employee satisfaction.The evolving definition of leadership in various contexts, emphasizing collaboration and partnership over authority.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by Plumbing Bros This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+Head over to www.theassociatesco.comSupport the show

Send us a textWe explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties.• roots in a family real estate business and service mindset• creative content workflow using Canva and simple tools• why granny flats unlock second income on non-subdivisible blocks• in-person plus livestream to balance connection and scale• recording and clipping for evergreen social and email funnels• overcoming event fears on turnout, cost, and logistics• targeted database calls to match topics to owners' needs• team roles across PM, sales, and marketing for quality delivery• future topics including sustainability, health checks, SMSFs• free education as a core value and brand promisePM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by Plumbing Bros This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+Head over to www.theassociatesco.comSupport the show

Summary In this episode of the AI for Sales podcast, Chad Burmeister and Bryan Weinman discuss the intersection of AI and sales, emphasizing the importance of personal connections in prospecting. They explore how AI can enhance sales strategies, address common misconceptions about AI's capabilities, and highlight the need for governance in AI applications. The conversation also touches on emerging technologies in AI and the essential skills needed to thrive in an AI-driven landscape. Takeaways AI will not replace BDMs anytime soon. The human touch is irreplaceable in sales. 4% email reply rates are not normal. AI helps generate messages and curate accounts. Design bias in AI can lead to inaccuracies. You can't automate messaging without a human in the loop. Start using AI now to stay ahead in your career. Persistent memory is crucial for AI effectiveness. AI can save time in prospecting and messaging. Emerging technologies in AI are exciting for the future. Chapters 00:00 Introduction to AI and Data Expertise 02:54 The Importance of Personal Connection in Sales 05:32 Leveraging AI for Enhanced Sales Strategies 08:21 Misconceptions About AI in Sales 11:16 The Role of Governance in AI Applications 13:59 Emerging Technologies in AI 16:51 Skills for the Future: Adapting to AI 19:47 Conclusion and Future Prospects The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

Send Rita a text with your thoughts!Take the podcast survey: https://forms.gle/CeqJQkuZbEZ6jNeZAGet the Black Friday updates: https://programs.steeryourmarketing.com/products/offers/view/1189130Wave season is right around the corner, friends, and I'm walking you through my complete checklist to get your travel business ready for Q1 and Q2. We're covering five essential areas, from reviewing your 2025 finances and updating your legal docs to scheduling your marketing efforts and creating a strategic sales calendar. I'm sharing practical tips on everything from auditing your CRM to planning networking events, plus how to leverage your supplier relationships to crush your 2026 goals. If you're a newbie or just want to make sure you're not missing anything crucial, grab the free downloadable checklist I mention because we're covering a lot of ground. Let's get your business prepped so future you can thank past you when wave season hits!Wave Season Checklist: https://programs.steeryourmarketing.com/products/offers/view/1160873Prep for Wave Week: https://prepforwaveweek.com/registerLead Magnet Workshop: https://programs.steeryourmarketing.com/products/courses/view/1189129Questions this episode answers:What is wave season for travel advisors? How do I prepare my travel business for wave season?How do I set financial goals for my travel business? What should I include in a travel business sales calendar?How do I upsell travel insurance and excursions to clients? When should I host webinars or cruise nights for my travel business? How do I work with supplier BDMs to increase sales? What are the best fam trips for travel agents to attend?How do I track expenses for my travel business?What SOPs should travel advisors document?How do I plan my travel business capacity for the new year?Enjoy (and take action)!---------------------------------------------------------------Check out EVERYTHING I offer to support your travel business journey: https://strategictravelentrepreneurpodcast.com/everything/Say HI on Social:LinkedIn: https://www.linkedin.com/in/ritaperez19/Instagram: http://www.instagram.com/takethehelmvbsFB Group: https://www.facebook.com/groups/529490048073622 Direct EMAIL:rita@steeryourmarketing.com

Send us a textWe sit down with Karlie from Boutique Realty in Perth to unpack how a modern BDM drives growth across sales, onboarding, and property management. We map the tools, scripts, and handover routines that keep owners confident, PMs informed, and marketing consistent.• BDM background vs property management experience• In‑person appointments vs online meetings• High volume vs high value market dynamics• Social, website, and sales database lead sources• CRM choices: IRE/BDM (Reapit) vs Phoenix• Light automation plus phone-first follow-up• Onboarding flow from appraisal to lease• Capacity triggers and task splitting• PM trust via weekly huddles and visibility• Post‑handover boundaries and owner support• 12‑month touchpoints and investor audits as strategyIf anyone needs to reach out to myself or Karlie, just send through a message. We're always very happy to help.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by PropertyMe.Australia's #1 Property Management Software. www.propertyme.com.au This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.auSupport the show

Send us a textWe explore why “figure it out” onboarding fails and how a six‑module, AI‑supported framework helps new and experienced PMs close skills gaps, stay compliant, and work with clarity. Beau Miller shares the Laire program, the Legislation Guru, and practical ways to turn AI into targeted training and better client outcomes.• recurring onboarding gaps that stall growth• six-module structure and staged skill-building• AI skills analysis to reveal unknown unknowns• weekly webinars and light, practical homework• legislation updates via the “Legislation Guru”• differentiating proposals and CMAs with AI research• focusing AI on defined problems and workflows• results from the first five months of Lair• who should enroll and how leaders get visibility• coaching that builds confidence and healthy team cultureReach out to Beau for a demo: “Can people reach out to you and say, actually, Beau, can you, you know, do a demo for us in our office?” “Yeah… we are launched.”PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by PropertyMe.Australia's #1 Property Management Software. www.propertyme.com.au This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.auSupport the show

Send us a textI reflect on my guilt-free 20-year business journey that's been surprisingly drama-free compared to the roller coaster experience many entrepreneurs describe.• Don't sweat the small stuff - budget for issues and solve problems quickly to avoid stress• Make quick decisions rather than overthinking - "don't worry about making the right decision, just make the decision right"• Stay curious by attending demos and networking events even when not planning immediate changes• Learn from peer-led mentoring, not just from trainers who haven't recently been in your position• Implement weekly "one percenters" - small consistent improvements that compound over time• Create a supportive culture where team members aren't penalized for honest mistakes• Avoid stubborn thinking that prevents you from learning new approaches• Balance expert training with practical knowledge from peers facing the same challengesIf you're struggling with your business or feeling stuck, reach out to me. I'm always happy to chat with no agenda, or you can explore more structured support through PM Collective with our weekly one-percenters, fortnightly check-ins, and direct access to personalized guidance.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.auSupport the show

Send us a textMarisa Reeves from SOCO Realty shares expert insights on managing real estate tech stacks effectively to streamline operations and increase efficiency. We explore how to evaluate current systems, when to make changes, and strategies for implementing new technology successfully.• The average real estate agent uses 15 apps, but most only utilize them to 40% capacity• Evaluating tech effectiveness by examining system metrics and observing staff workflows• Identifying double-handling and inefficient processes as indicators of problems• Staff complaints as early warning signs that systems aren't working properly• The importance of reviewing current system updates before switching to new platforms• Financial considerations – keeping tech expenses under 30% of business revenue• Strategies for convincing leadership to invest in necessary technology• Change management approaches that focus on the "why" behind new implementations• Free tools like Calendly, Zapier, and video platforms that can improve efficiency• Industry benchmarks – 100 properties per head with potential to reach 150+ with proper tech utilizationIf you have questions about optimizing your real estate tech stack, reach out to us for more detailed guidance and support.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by PropertyMe.Australia's #1 Property Management Software. www.propertyme.com.au This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.auSupport the show

• Promotion of Paisley Painting with listener testimonials and simple quote process • Streamline Mortgage Solutions ad: refinancing benefits, save money, skip two months payments • Endorsement for JustCallMoe.com: charity work, VIP events, personal attention for injury cases • Plug for upcoming events: Bad at Business Beer Fest and Sofas & Suds, Nov 22–23 with free beer, moonshine, mead, THC seltzers, charity pint glass proceeds to Yellow Brick Road • Live broadcast from Just Call Mo Studio • Introduction of new podcast Love Thy Neighbor with Colette Fair, media promotion and chart rankings • Appreciation to Fox 35 for featuring Love Thy Neighbor; encouragement to subscribe and review • Guest Seth Petruzzelli joins, with stories about contractors, lazy parenting, and under-motivated students • Seth on Kimbo Slice's son fighting; open to bouts himself with prize-money ideas • Emotional doctor visit, anxiety, crying, and nurturing roles at home • MRI scan relief after lymph node scare • Notes on aging, weight around 206 lbs, striving for mental balance • Anxiety medication started months ago, contemplating tapering • Joy from time with daughter Vera and teaching karate; funny class anecdotes • Karate programs for all ages; pricing, value, barter arrangements • Offer of free karate training promotions • Viral elephant attack on canoe tourists sparks debate over wildlife risks, internet siding with elephants, resentment toward wealthy tourists • Moose safari memory tied to online culture celebrating animal attacks on humans • Dark prank stories: nut symbol, Lemon Party, Meat Spin, new 'button wobble' joke • Funny mishaps: weed vape mistaken for pencil, producer calling host 'Ted' • Urine-cleaning story: debate over warm vs cold pee • Taylor Swift's new album criticized as flimsy and disconnected despite commercial success • Comparison to Billie Eilish and debates on authenticity of songwriting • Japanese TV show pits songwriter Akimoto Yasushi vs AI; AI-written song wins and tops Spotify • Debate on originality vs popularity in AI-era music • Hulk Hogan honored with 'Hogan Trail' by Governor DeSantis • Fox 35 news anchors impressions, insecurities, fantasies, and banter • Commentary on disturbing news stories and importance of comedians as palate cleansers • Conversation about luxury pool builds with extravagant features and costs exceeding $100K • Funny talk with Jamaican Uber driver about race, brains, and daggering videos • Football picks, Rams loss in survivor pool bet • Listener voicemail on FCC rules for on-air language; Moe once considered sponsoring 'shit' • Concrete Mike voicemail: lightning strike on truck, joked as superpower origin • Couch race debates: powerful teams, couch designs, bikini rider jokes • Closing thanks to BDMs and sign-off with comedic disclaimer ### **Social Media:**   [Website](https://tomanddan.com/) | [Twitter](https://twitter.com/tomanddanlive) | [Facebook](https://facebook.com/amediocretime) | [Instagram](https://instagram.com/tomanddanlive) **Where to Find the Show:**   [Apple Podcasts](https://podcasts.apple.com/us/podcast/a-mediocre-time/id334142682) | [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkLnBvZGJlYW4uY29tL2FtZWRpb2NyZXRpbWUvcG9kY2FzdC54bWw) | [TuneIn](https://tunein.com/podcasts/Comedy/A-Mediocre-Time-p364156/) **The Tom & Dan Radio Show on Real Radio 104.1:**   [Apple Podcasts](https://podcasts.apple.com/us/podcast/a-corporate-time/id975258990) | [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkLnBvZGJlYW4uY29tL2Fjb3Jwb3JhdGV0aW1lL3BvZGNhc3QueG1s) | [TuneIn](https://tunein.com/podcasts/Comedy/A-Corporate-Time-p1038501/) **Exclusive Content:** [Join BDM](https://tomanddan.com/registration) **Merch:** [Shop Tom & Dan](https://tomanddan.myshopify.com/)

Send us a textMarisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity.• Difference between operations manager, head of department, and general manager roles• Assessing team capacity versus feeling busy through one-on-one staff meetings• Identifying whether staff are utilizing available tech tools to their full capacity• The critical role technology plays in creating additional capacity for property managers• Importance of property retention as a key performance indicator• Creating personalized career growth paths for team retention• Signs that your agency needs an operations manager• The necessity of delegating responsibility, not just tasks• Reflecting on 12 months of operational improvementsIf you're a business owner spending more time putting out fires than growing your business, it might be time to consider bringing in an operations manager to help streamline your processes and support your team.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co.We are a dedicated consultancy, training, and support partner for innovative real estate organisations.Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by West Oz Trades.West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western AustraliaSupport the show

Send us a textProperty management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior managers despite higher fees, showing clients value expertise over cost savings.• Tried a junior/senior PM fee structure similar to hairdressing salons with different experience levels• Even when promoting the junior option, almost all clients chose the more expensive senior PM• Experimenting with "membership" models rather than traditional fee structures• Reducing percentage fees doesn't necessarily mean reducing annual income• Add technology fees or adjust inspection charges to maintain revenue while appearing competitive• Two business growth philosophies: rapid growth accepting any fee vs. selective growth with premium fees only• Understanding competitors' low-fee strategies helps develop effective marketing counterpointsIf you've enjoyed this episode, please leave a review on the podcast and share your thoughts by tagging us in your social media posts or sending an email.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by West Oz Trades.West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western AustraliaSupport the show

A heated debate is brewing in the broker industry, sparked by the rising tide of AI and its potential to reshape the business development manager (BDM) proposition. In the first episode of the refreshed Broker Daily Uncut, host Jack Campbell is joined by the usual co-host Alex Whitlock, as well as the latest addition – Eva Loisance, principal at Finni Mortgages. The message to BDMs is clear: their expertise is safe for now, but the industry is changing. The most successful will be those who leverage new technology to enhance, rather than resist, the irreplaceable human touch they provide.

Send us a textAfter achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom.• Implementing a structured self-care strategy with scheduled Pilates, monthly facials, and massages• Building valuable one-on-one relationships through regular coffee meetings with industry contacts• Connecting with people outside work who offer valuable knowledge and perspectives• Dedicating time to content consumption through podcasts, books, and learning opportunities• Creating content that evolves with your experience level to attract the right quality of clients• Recognizing that activities that don't look like traditional "work" can be most beneficial for business growth• Embracing the calm space in your calendar as an opportunity for meaningful business evolutionIf you have a calm, in-control business and spend your days doing things I've talked about, I'd love to hear from you! Send me a message, hit the fan mail button on this podcast, send me a DM on socials, or do a post and tag me.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Grout Guy. The team at The Grout Guy are the leading experts in regrouting, waterproofing, and tiling services nationwide. Property managers find comfort in their 10-year waterproof warranty on all full shower regrouts.Visit thegroutguy.com.au to rejuvenate your properties tiles and grout now!Support the show

Send us a textBryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life.• Perth properties often experience accelerated shower problems due to sandy/limestone soil and rapid construction causing more movement• Common issues include paint bubbling on adjacent walls and mold growth within grout and silicon• Rental properties typically need regrouting every 5-7 years vs 15-20 years for owner-occupied homes due to harsh cleaning practices• Location of wall bubbling helps diagnose the source – higher bubbling suggests plumbing issues while lower bubbling indicates grout failure• Running your finger along grout lines to check for sandy/chalky texture is an excellent early warning detection method• Avoid bleach and vinegar for cleaning as these accelerate grout deterioration• Using a squeegee daily to remove moisture dramatically reduces mold growth• pH-neutral cleaners should sit for 5 minutes before wiping to work effectively• Applying grout sealer after professional cleaning extends grout life and represents excellent value• Providing tenants with proper cleaning products and education significantly reduces maintenance issues• For showers experiencing issues but not ready for full renovation, consider partial solutions like retiling just the shower basePM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Property Assist.Business owners are building their rental portfolios faster than ever and Property Managers can't possibly do it all!Keep your property managers doing what they love and outsource the things they don't to a company that thrives on positive feedback and guarantees a premium personalised servicewww.propertyassistwa.com.au This podcast is kindly sponsored by LongreachSupport the show

At the heart of cuckolding we believe there are two main ingredients being wife/partner centric and the exchange of power. Another kink shares a similar flavour and that is the realm of BDSM. But do the two intersect? Does one lead to the other? The Cuck My Life Panel chews on that topic a bit and our resident BDSM champion Hopeful leads the charge. Come have a listenHelp support the channelwww.cuckmylifepod.comHave some thoughts or comments for the panel?Please get in touch, we'd love to hear from you! ⁠cuckmylifepod@gmail.com⁠⁠⁠Get the latest updates!Follow the show on Twitter ⁠⁠ ⁠@cuckmylifepod⁠⁠⁠ & Now on Bluesky!

Send us a textClaudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members.• Women's health topics have historically been kept in the dark, but the conversation is changing• Perimenopause can last 2-10 years before menopause, which is technically just one day (one year without a period)• Symptoms like hot flashes, mental fatigue, memory issues, and confidence drops can be mistaken for burnout• Tracking your menstrual cycle helps identify changes and manage symptoms effectively• Property managers can schedule high-energy tasks during optimal times in their cycle• Creating "white space" in your calendar allows for necessary recovery between client interactions• Workplaces can become menopause-inclusive by implementing policies that acknowledge women's health• Simple changes like informational posters, supportive teas, and flexible working arrangements make a difference• Understanding your body's natural rhythms leads to better client relationships and more authentic leadership• The business case for menopause awareness includes improved retention, performance, and client serviceClaudia offers a free downloadable e-book called "Menopause at Work: What Every Team Needs to Know" which includes resources for having menopause-savvy conversations and a symptoms tracker. DOWNLOAD HEREPM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+Head over to www.theassociatesco.com This podcast is kindly sponsored by The Efficiency Co.We are a dedicated consultancy, training, and support partner for innovative real estate organisations.Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency ConsultationSupport the show

Send us a textJason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers.• Traditional maintenance processes involve multiple communication points that waste valuable time• Documentation is critical – the number one reason insurance claims get rejected is lack of maintenance notes• Visibility of maintenance jobs helps both property managers and tenants track progress and resolution• System automation creates consistency regardless of property manager experience levels• Detailed maintenance records provide accountability for all parties when mistakes happen• The Property Maintenance Index provides quarterly data on common maintenance issues and costs by state• Offshore team members can effectively manage maintenance when given proper responsibility and tools• Implementing new technology requires full team commitment rather than partial adoption• The goal is to help property managers feel in control of maintenance rather than overwhelmed by itThink maintenance, think TAPI. Contact us for a demo to see how our system can transform your maintenance processes and give your property managers valuable time back in their day.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by PropertyMe.Australia's #1 Property Management Software. www.propertyme.com.au This podcast is kindly sponsored by The Associates Co. The Associates Co provides fully trained professionals to assist you with scaling your property management department. They are ready to hit the ground running! Once a luxury, VA's are now a staple in every business, whether you are managing 5 properties or 500+Head over to www.theassociatesco.comSupport the show

Send Rita a text with your thoughts!Get access to over 2000 cruise video clips: https://programs.steeryourmarketing.com/products/courses/view/1166776Save your spot for Prep for Wave Week! https://programs.steeryourmarketing.com/prep-for-wave-weekWelcome to the fourth and final episode of this year's Summer Selling Series!I'm sitting down with cruise expert Korrine Johnson of Travel Biz Boss to break down exactly how travel advisors can build a profitable cruise-focused business without burning out. We're talking real numbers - like how selling just one cruise per week can net you $30K+ annually, and why specializing in cruises is actually the secret to scaling faster than trying to be a generalist. Korrine shares her journey from fighting the "I don't just book cruises" mentality to embracing cruises as the easiest, most profitable segment of her business, plus her best sales tips for upselling clients from balconies to suites. You'll discover why that three-night Bahamas cruise booking could be the start of an 18-year client relationship, and get the inside scoop on automating onboard bookings for passive income. Plus, stick around for a major announcement at the end of the episode that you won't want to miss! Visit Korrine's Website: https://www.travelbizboss.com/Connect with Korrine on Social: https://www.instagram.com/travelbizboss/, https://www.facebook.com/travelbizboss/, https://www.linkedin.com/in/korrinejohnson/Questions this episode answers:What commission rates can travel advisors earn on cruise bookings?What's included in a custom cruise experience that clients pay fees for?Which cruise lines are best for families vs adults-only travelers?What's the difference between mass market, premium, and luxury cruise lines?How do you match clients to the right cruise line for their needs?How do you build authority as a cruise specialist travel advisor?What training should new cruise-focused travel advisors complete first?How do you sell cruises without having been on one yourself? What questions should you ask cruise line BDMs at trade shows?What's the best way to transition from selling everything to cruise specialization?Enjoy (and take action)!---------------------------------------------------------------Check out EVERYTHING I offer to support your travel business journey: https://strategictravelentrepreneurpodcast.com/everything/Say HI on Social:LinkedIn: https://www.linkedin.com/in/ritaperez19/Instagram: http://www.instagram.com/takethehelmvbsFB Group: https://www.facebook.com/groups/529490048073622 Direct EMAIL:rita@steeryourmarketing.com

ช่วงนี้คำว่า Wellness เต็มไปหมดในชีวิตเรา ทั้งคลินิก อาหารเสริม โปรแกรมดูแลตัวเองต่างๆ แต่ Wellness แท้จริงแล้วคืออะไรกันแน่? . ในตอนนี้ คุณรวิศ ชวนคุยกับ คุณหมอแอมป์ นพ. ตนุพล วิรุฬหการุญ ประธานคณะผู้บริหาร บีดีเอ็มเอส เวลเนส คลินิก และ บีดีเอ็มเอส เวลเนส รีสอร์ท บริษัท กรุงเทพดุสิตเวชการ จำกัด (มหาชน) . ใน Work Smart Heal Harder EP. นี้ เราจะมาคุยกันเรื่องความหมายที่แท้จริงของ Wellness สุขภาพของคนไทยวันนี้น่าเป็นห่วงแค่ไหน ถ้าคุณรู้สึกเหนื่อย ล้า หรือกำลังใช้ร่างกายแลกเป้าหมายอยู่ EP. นี้ ห้ามพลาด!  . . #หมอแอมป์ #สุขภาพ #พัฒนาตัวเอง #ชีวิต #Wellness #พอดแคสต์ #podcast #missiontothemoon #missiontothemoonpodcast

ช่วงนี้คำว่า Wellness เต็มไปหมดในชีวิตเรา ทั้งคลินิก อาหารเสริม โปรแกรมดูแลตัวเองต่างๆ แต่ Wellness แท้จริงแล้วคืออะไรกันแน่? . ในตอนนี้ คุณรวิศ ชวนคุยกับ คุณหมอแอมป์ นพ. ตนุพล วิรุฬหการุญ ประธานคณะผู้บริหาร บีดีเอ็มเอส เวลเนส คลินิก และ บีดีเอ็มเอส เวลเนส รีสอร์ท บริษัท กรุงเทพดุสิตเวชการ จำกัด (มหาชน) . ใน Work Smart Heal Harder EP. นี้ เราจะมาคุยกันเรื่องความหมายที่แท้จริงของ Wellness สุขภาพของคนไทยวันนี้น่าเป็นห่วงแค่ไหน ถ้าคุณรู้สึกเหนื่อย ล้า หรือกำลังใช้ร่างกายแลกเป้าหมายอยู่ EP. นี้ ห้ามพลาด!  . . #หมอแอมป์ #สุขภาพ #พัฒนาตัวเอง #ชีวิต #Wellness #พอดแคสต์ #podcast #missiontothemoon #missiontothemoonpodcast

In episode 60 of PodSpot, Jon Pittham and Maxime Lauricella explore the transformative potential of HubSpot in business development. They discuss how personalised outreach can replace generic messaging, enhancing engagement and conversion rates. Maxime explains how data and automation, particularly through HubSpot, streamline workflows and improve CRM effectiveness. The conversation highlights AI's role in identifying high-converting prospects and how tools like email open notifications can drive successful client engagements. The episode also explores the emerging field of Revenue Operations (RevOps) and its significance in aligning technology, data, and processes for business growth. Jon and Maxime discuss the benefits of using HubSpot as a unified platform, improving collaboration across marketing, sales, and service departments.  Practical advice is offered for BDMs and BDRs in competitive markets, emphasising the importance of industry knowledge, leveraging AI for prospecting, and maintaining a client-focused approach. Tune in for valuable insights and strategies to enhance your business development efforts and turn every inbox into an opportunity for real conversation and growth.   Key discussion points: 00:07 - Driving Stronger Conversations in Business Development 12:49 - Leveraging AI for Stronger Business Development 21:40 - AI Impact on Business Development 28:58 - HubSpot and AI for Business Growth 34:37 - Effective Sales Outreach Strategies With HubSpot   Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services  Follow us on LinkedIn Listen on Spotify Listen on Apple Podcasts

Send us a textPaul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors.• Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing issues in rentals• Property managers should consider scheduling a Home Safety Check ($99+GST) when plumbers visit a property more than twice in 12 months• High-quality work orders should include photos, specific location details, urgency level, access instructions, and budget caps• Knowing the location of isolation taps in properties (especially apartments) can prevent major damage during emergencies• Common tenant-related issues include items flushed down toilets, overtightened taps, and unreported maintenance problems• Having both corporate plumbing providers and smaller operators on your contractor list ensures coverage for all situations• Water filtration systems are becoming increasingly popular and may become an expected feature for future renters• Proactive educational sessions with plumbers can help property managers identify issues early and communicate more effectively with ownersContact Plumbing Bros for a copy of their Home Safety Check template and access to their quote bot for quick pricing estimates.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by West Oz Trades.West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.auSupport the show

Let's be honest — square footage and brochure stats won't sell your services. If you've ever left a supplier meeting with a bunch of generic info and zero clarity on how to use it in your marketing… this episode is for you.In episode 2 of the Don't Market Like a Supplier series, we're talking about the five questions to ask your BDM (or supplier contact) that actually matter — and how their answers can shape your content, boost your bottom line, and keep your brand message clear.You'll learn:✅ What booking window data can teach you about your funnel✅ How to identify hidden add-ons to increase commissions✅ How to use supplier trends and spotlight promos to ride the wave✅ Why general info ≠ strong strategy✅ The difference between selling a trip vs. selling your serviceWhether you're new to working with BDMs or ready to level up your conversations, this one will change the way you prep for every supplier interaction moving forward.

Send us a textLouis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and money.• 50% of summer air conditioning callouts are simply for cleaning blocked filters• Tenants should be educated on their specific system type and proper operation methods• Property managers should consider labeling properties by air con type in their software• Air con parts typically must be ordered specifically for each repair due to the variety of models• Pre-summer maintenance checks prevent system failures during high-demand periods• Winter shutdowns for evaporative systems reduce mold growth and system damage• Property managers can quickly check for mold in split systems using their phone torch• The Air Care Support Hub provides educational resources for troubleshooting common problems• Portable air conditioners are useful backup solutions for vulnerable tenants during repairs• Proper ventilation is crucial - evaporative systems need windows cracked open, reverse cycle systems need them closedCheck out the new Air Care Support Hub at West Oz Trades' website for educational videos and troubleshooting guidance that can help your tenants and reduce unnecessary callouts.PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by West Oz Trades.West Oz Trades are the team to service and install your air conditioning systems in Perth Western Australia. WestOz Trades Air Conditioning Services | Perth, Western Australia This podcast is sponsored by MyConnect.Todays Sponsor is MyConnect: They reward you generously for every successful connection we receive from your office. We also regularly run campaigns and exclusive events to reward our partners for their ongoing support.Working seamlessly with popular trust softwares, the process is easy for property managers who can reap the benefit.www.myconnect.com.auSupport the show

Struggling to get leads or close deals over the phone? You're not alone — and you're not out of options.In this episode, James Vincent is joined by Anthony Stears, known globally as The Telephone Assassin. With 25+ years of front-line sales experience and millions of dials under his belt, Anthony shares proven, practical techniques to transform the way you sell — without sounding pushy or fake.You'll learn how to:- Overcome the fear of cold calling- Build instant rapport with prospects- Open more conversations (and keep them going)- Use permission-led language to lower resistance- Follow up with confidence and clarity- Turn every dial into a meaningful interactionWhether you're an SDR, sales leader, or business owner looking to generate more qualified leads and close more deals, this is your step-by-step guide to using your phone as your most powerful sales tool.

This week, I welcome three wonderful guests to the show: Krysti Konopacky and James Ayres of Two BDMs and Mic podcast, and Ryan Doncsecz of VIP Vacations. The four of us first talk about the trending news of the week, including TSA's big rule change, rules on cruise ships, and more. Later, we dive into the travel advisor-BDM relationship, discussing what makes a successful one, how do you handle it when things aren't going well, and more. Konopacky and Ayres share their perspectives as BDMs for Unique Vacations, and Doncsecz offers insights into how advisors feel. The discussion on the advisor-BDM relationship begins at the 17-minute mark. Today's episode sponsor: National Geographic-Lindblad Expeditions National Geographic-Lindblad Expeditions brings its signature style of expedition travel to the rivers of Europe in spring of 2026, with two new voyages aboard Connect—a brand-new ship that blends luxury with responsible exploration. Alongside National Geographic Experts, guests will sail the storybook landscapes of France, Germany, Belgium and beyond, enjoying all-suite accommodations and exclusive access to museums and historical sites. It’s time to see Europe differently with National Geographic-Lindblad Expeditions. Learn more at expeditions.com/europeanrivers. Have any feedback or questions? Want to sponsor the show? Contact us at Podcast@TravelPulse.com and follow us on social media @TravelPulse.See omnystudio.com/listener for privacy information.

Send us a textProperty managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio.• Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building• Data-driven investors (Gen X) focus on analytics, ROI, and performance metrics • DIY investors (Millennials) want real-time access, transparency, and digital communication• Emerging investors seek education and often want a blend of personal connection and business focus• Start by labeling just 10 investors at a time in your property management software• Use these labels to filter communications and send appropriate content to each investor type• For new clients, identify and label their investor type during the onboarding processShare your experiences with investor labeling systems by sending a message through the podcast, especially if you use different platforms - I'd love to hear how you've implemented this!PM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is sponsored by Inspection Express. Inspection Express and Paperless Office is the leader in innovative, time saving property Inspection Software.Property Management Software | Inspection Express & Paperless Office (ipropertyexpress.com)Support the show

Send us a textGiselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth.• Based in the Sorrento bundle area with a beautiful office that feels like home• Growing steadily with about 70 properties, prioritizing quality management over rapid expansion• Recruited a trainee property manager she met as an Uber driver who demonstrated exceptional work ethic• Passionate about providing personalized property management that justifies higher fees (7-8.5%) versus discount agencies (5%)• Shares story of a $1,800/week property severely damaged under a discount agency's management• Emphasizes the importance of regular property inspections and personal contact with tenants to identify issues early• Cautious about excessive automation and AI, preferring to maintain control over critical processes• Views property management as building long-term relationships with owners and tenants• Trains new team members thoroughly by focusing on fundamentals and gradually increasing responsibilities• Believes in the value of introducing team members to owners to build trust and transparencyPM COLLECTIVE - GUIDE AND SHAPE AN ENJOYABLE FUTUREWe believe in making industry-leading education and support accessible to everyone. Our community is packed with free resources, expert insights, and innovative training designed to help business owners, property managers, and BDMs thrive. This podcast is kindly sponsored by The Efficiency Co.We are a dedicated consultancy, training, and support partner for innovative real estate organisations.Specialising in agency operations, team development and technology integration, we provide the insight, support, and training to maximise your performance.Our toolbox includes 1:1 Coaching for industry pros, 1:1 Personal Strategy Sessions, Team Engagement Workshops and Bespoke Agency Consultation This podcast is sponsored by PropertyMe.Australia's #1 Property Management Software. www.propertyme.com.auSupport the show

July 2, 2025 In this episode, Jake Brooks and host Pete Neubig dive into practical strategies for business development managers (BDMs) in property management. From designing effective incentive plans and maintaining accountability to nurturing client relationships and protecting portfolios, discover how to build lasting success in a competitive market. Whether you're ramping up or refining your approach, this conversation offers valuable insights to help you grow and retain your business.

Recently, Sarah was working with a BDM (salesperson) who believed she was ready to hire a sales setter to help with some of the sales outreach and follow up. In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull discuss how to know when you need to hire a sales setter and things you can do to increase your sales volume without one. You'll Learn [00:43] The Importance of Having Sales Metrics and Data  [05:45] Setting Your Salesperson Up for Success [07:57] More Volume = More Results [09:47] The Two Main Components of Sales Quotables “There are certain things that we're gauging all the time in our business, but I think sales has to be probably number one.” “ You have a BDM and they're good at sales and you have them doing anything other than sales, you are making a very stupid mistake because that's the lifeblood of the business.” “Just do more of the things that you should be doing and you'll get more results.” “If something's not working, you just got to not tolerate it.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] Sarah: I bet you, you can just get more results by doing more work, which means stop doing the other things that you're doing. [00:00:05] Sarah: Just do more of the things that you should be doing and you'll get more results. And then you can probably don't even need to pay a setter. [00:00:12] Jason: We are Jason and Sarah Hull, the owners of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. And we're going to keep this episode a little brief, so I'm going to skip some of our intro. At DoorGrow, we are on a mission to transform property management business owners and their businesses. [00:00:31] Jason: We want to transform the industry, eliminate the bs, build awareness, change the perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show.  [00:00:41] Jason: Alright. What are we chatting about today?  [00:00:43] Sarah: Alright. I wanted to talk about this just because I think it happens a lot in business and we have to just kind of gauge, right? So there are certain things that we're gauging all the time in our business, but I think sales has to be probably number one. So one of our clients had asked me last week on the scale call she's a BDM, so she does all the sales and she said, "Hey, we are actually thinking about hiring an appointment setter. And they will kind of help with a lot of the outbound calls and you know, the follow up and the scheduling and you know, rescheduling any appointments and just kind of like staying on top of things and making sure that everything is being tracked and, you know, moving forward and doing a whole bunch of outbound calls." [00:01:36] Sarah: That's really what setters do is they just sit and call all day long. Yeah. So she says, "yeah, we're thinking about hiring this sales setter, and I want to know what you think about it." So the first thing I did is I was like, okay, if you actually need a sales setter, then like, here's the Rdoc and that's great. [00:01:56] Sarah: Like, we would hire a sales setter...  [00:01:58] Jason: which is a job description for those unfamiliar.  [00:02:00] Sarah: Yes. So we would hire a sales setter the same way that we would hire A BDM. Mm-hmm. I always recommend going through the DoorGrow Hiring process, but before we really dig into the hiring piece is we should first figure out is this actually something that you need right now? [00:02:16] Sarah: So one of the tools that we have for our clients in our client workbook is a sales tracker, and I happened to pull up the sales tracker for them just out of curiosity. And lucky for me, she had actually filled it out. So my one recommendation is for whoever is doing sales, and if it's multiple people, then that's fine. Multiple people need to then fill out the sales tracker. So fill out the sales tracker at the end of every single day. This is like your end of day report.  [00:02:42] Sarah: If you have two BDMs, then they both need to be doing it. If you have a, BDM and a setter, they both need to be doing it. It doesn't matter. [00:02:50] Sarah: Every single sales person needs to be filling out and submitting their own data and metrics. So I said, well, let me look through your sales tracker. Now, she did not have it filled out consistently every day. There were some days that she had it filled out. There were some days that were not filled out. [00:03:07] Sarah: And then there were some days that had pretty solid data, and there were some days that had like, you know, "I did three to four hours," or "I did, you know, six to eight appointments." Well, is it six, is it seven or is it eight? So don't give me like the range, give me the actual raw data. So I was looking through this, and even with the data that she had in there, I was able to kind of make an assessment. [00:03:31] Sarah: I said, "listen, if this was my business, I would not be, at this point in time, I would not be looking at hiring a sales setter. The reason being is that with the resources that we currently have, which is A BDM, what we need to do is just turn up the volume for the BDM. And once that BDM is totally maxed out, then we can look to see, hey, do we actually need some additional support? [00:03:59] Sarah: And that might be a sales setter. So what I was noticing, and now she's a newer hire. She's been there only a few months and she's doing a great job so far. So. The early on data, she was still in training and onboarding and learning and kind of testing and figuring things out. And you could see that as you go down the list, the later the date, the better results that she was getting. [00:04:24] Sarah: So in the very beginning, she was maybe doing like half an hour or 45 minutes a day, and later on in the list she was doing, you know, one to two hours and then she was doing three to four hours. And then she tends to do about four hours a day on average now. And then same thing with phone calls. [00:04:41] Sarah: You know, she would do, you know, a couple of phone calls in the beginning and then later on down in the data you would see, hey, she was doing more phone calls, she was getting, doing more time. She was doing more phone calls. She was setting more appointments, and therefore some things were starting to close. [00:04:58] Sarah: But what I could also see is that she is not fully maxed out.  [00:05:01] Jason: Right.  [00:05:01] Sarah: So if we have a BDM who is full-time, meaning at least 30, maybe even 40 hours a week, and they're doing four hours per day, that's like 20 hours a week. So that's like part-time BDM work. Yeah. So then what is happening with the rest of the time? [00:05:18] Sarah: So I said, "first of all, anything that you are doing at all that does not have to do with sales, cut it out immediately. Stop it. If you're on like client success meetings, because the property manager was also on that call." Yeah. So, and I know that they work in tandem. They work as a team, which is really great. [00:05:34] Sarah: Like the team culture there is fantastic. But when you're dragging the salespeople into the customer service side.  [00:05:42] Jason: Big mistake.  [00:05:43] Sarah: You're costing yourself so much money.  [00:05:45] Jason:  I want to comment on that just real quick. I mean, everybody listening, if you have anybody in your organization that's good at sales, whether it's you that should be doing the sales and you don't have anyone else to do it, and you're the business owner, or you have a BDM and they're good at sales and you have them doing anything other than sales, you are making a very stupid mistake because that's the lifeblood of the business. They feed the business, they pay everybody else's salary. They're the only people that bring money, fresh money into the business. And they should not be dabbling as a property manager. They should not be dabbling as a leasing agent. They should not be dabbling or picking up slack for anybody else. [00:06:27] Jason: No. Hire other people if you need to, but get your salesperson spending full time spending their time on sales if they're good and they will make you a lot of money. And having them do anything else is a massive waste of a resource.  [00:06:40] Sarah: Absolutely. I've said it like this before, if you have a star quarterback on a football team, do you want that quarterback doing any other, like playing any other position? [00:06:50] Jason: I like that analogy.  [00:06:51] Sarah: Do you want them kicking? Do you want them walking? Do you want them to be a tight end?  [00:06:54] Jason: No, there'd be dumb. No.  [00:06:56] Sarah: Why? Why on earth would you do that? No. If I've got somebody who can hurl that ball with pinpoint precision and accuracy to any spot on the field at will... [00:07:08] Jason: don't make them a kicker. [00:07:09] Sarah: I got to preserve that resource. And then I'm like, that's literally the only thing you're going to do.  [00:07:14] Jason: The kickers, kick. That's all the kickers do. The kickers do one thing. They just kick the ball's. That's it, and they're not used very often. Like, it would be ridiculous to say, "you know what, kicker, why don't you also occasionally be our backup quarterback?" [00:07:26] Jason: Like, you're second string now. Like, it just, it doesn't make sense. If he could be a quarterback, he would not be a kicker.  [00:07:32] Sarah: Right.  [00:07:33] Jason: Yeah.  [00:07:33] Sarah: Yeah. So I said, anything that you're doing that is not sales, stop it immediately. Like today. Don't stop it. Monday. Stop it today. Okay. That's it, period. That's number one. [00:07:43] Sarah: Then number two, we need to just get more time out of you. So if you're doing, you know, four hours a day, what's the rest of your time being spent doing? So we just needed, we need to spend more time and then we just need to increase the number of calls. So she actually happens to be in my accountability group. So that call was Friday. Every Monday, we have a telegram group that it's real quick, it's just an accountability group. We set a personal goal and a professional goal for the upcoming week, and then we give updates on the previous week. And her goal for monday, like this past Monday was to do a minimum of 100 calls per day after our call on Friday. [00:08:24] Sarah: Which is awesome because I said, "you have to increase the volume. Yeah. So that you can get more results. And then once we have the volume increased so much that you cannot add anymore. You are absolutely maxed out. You can't add more time without, you know, working like 80 hours a week. [00:08:40] Sarah: We can't add more time. We can't do more calls. We can't possibly like squeeze any more, you know, blood from the stone. Now I know you're maxed out. Now it might make sense to look at either hiring another BDM or hiring a setter.  [00:08:55] Jason: Yeah.  [00:08:55] Sarah: But right now, you are not maxed out. All you need to do is just increase your volume so that you can get more results, because I bet you, you can just get more results by doing more work, which means stop doing the other things that you're doing. [00:09:06] Sarah: Just do more of the things that you should be doing and you'll get more results. And then you can probably don't even need to pay a setter.  [00:09:14] Jason: Yeah. So we have three setters. Yesterday they made 200 calls between the three of them. And they each booked... on a Monday.... they each... yeah, on a Monday, which is hard for property manager, for property managers.  [00:09:24] Sarah: Come on. [00:09:24] Jason: And they each booked a one appointment, which is pretty good. But that's a lot of calls. And we have a lot of other growth engines installed at DoorGrow, but we're getting almost 300 calls a day. And we'll probably add some more setters, but like, we're doing outreach and so this is the game. [00:09:41] Jason: This is the game. And if you're not putting in the numbers, but you're like, "maybe it's not working," you don't get the game. Yeah.  [00:09:47] Sarah: So my big thing is there's two things. There are two main components of sales, and almost every single, if not every single problem that you have in sales. It all boils down to one of these two things I can almost guarantee it. [00:10:02] Sarah: One is volume, and two is AB testing. That's all sales is, and if you fix your volume and you AB test everything to optimize for best results, you will never have a sales problem.  [00:10:15] Jason: Yeah.  [00:10:15] Sarah: So that's what we figure out here at DoorGrow, how to have people optimize, AB testing and volume. And that's why our clients can get the results that they're able to. [00:10:26] Sarah: That's why our clients can get results that other people aren't able to. They're like, oh, I'm doing like all these calls. I'm doing all this stuff. Yeah, but you're not doing it. Either you're not doing enough or you're not AB testing the right way. And you're not using the right strategies. [00:10:38] Sarah: Yeah. I mean everything. Like, listen, I can give you a list of, you know, a thousand people and you can call them your way and we can call them our way and we'll get better results. Why? Because we've AB tested everything. Yeah. So it's always, it's either volume or AB testing. Yeah. [00:10:51] Sarah: Those two things. And you will never have a sales problem again.  [00:10:55] Jason: If something's not working, you just got to not tolerate it. That's the problem, is at each stage there's things that are not working if you're not getting deals, and if you don't change what's not working and you keep doing it the same way, you're going to keep getting the same result. And so this is what we coach on. We're like, cool. You need to fix that step now, this step in the pipeline, now this step. And until you get everything dialed in, it's not really working. But once you get the whole growth engine built out, it's all unclogged, the water's flowing, then you're making money. [00:11:25] Jason: And that's why I say it's the last 10% of getting things dialed in that gives you 90% of the results. All right.  [00:11:31] Sarah: All right.  [00:11:31] Jason: Okay, so if you felt stuck or stagnant and want to take your property management business to the next level, reach out to us at doorgrow.com. You can also join our free community at doorgrowclub.com, our Facebook group. [00:11:43] Jason: And if you found this even a little bit helpful, help us out. Don't forget to subscribe. Leave us a review. We'd really appreciate it. And until next time, remember, the slowest path to growth is to do it alone. So let's grow together. Bye everyone. 

Behind every growth focused property management business is someone working tirelessly to build trust, generate leads, and convert prospects into long term clients.Growing your rent roll isn't about one secret trick. It's about showing up on the phones, in the follow ups, and with a message that speaks to the pain points property investors are feeling right now. Whether you're a property manager who's wearing all the hats or a full time BDM looking to sharpen your process this episode is packed with insights and practical tools that can help you grow your rent roll with confidence.I chat with Natasha Angelski who is the Team Leader of Business Development at Property Management Partners, supporting clients across Australia with expert guidance and service. With over 15 years in real estate, Natasha is known for growing rent rolls organically, building strong client relationships, and mentoring high-performing teams. Her experience spans residential, commercial, and rural property management, and she brings a practical, results driven approach to every aspect of her work.Natasha shares what it's like to go from managing properties to growing the business where success comes from good communication, regular follow up, and knowing the agency inside out.“ Every business has a different style, so it's very important to speak to the director, speak to the team, understand their style, and understand what they have to offer. You need to know their fees, what kind of promotions there are to offer - understanding the business is key.” -Natasha AngeleskiWe explore:The biggest challenges and wins Natasha faced moving from Property Manager to BDMHow Natasha builds trust with leads across different states and marketsWhy research and understanding your agency's value is key to conversionsThe truth about cold calling and how to make it work without sounding salesyTips for staying consistent with follow ups and building long term trustCreative ways to add value during the nurture phaseWhy offers and timing matter during conversionHow to use existing client data to find hidden leadsTools to help you write cold call scripts and value propositions in minutesKylie's Resources:Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Sensor Global: https://sensorinsure.com/ https://sensorglobal.com/ HD&U Sales Bundle:

DoorGrow has been helping property management business owners transform and grow their businesses for over a decade… what's changed? In this episode of the #DoorGrowShow, property management growth experts Jason and Sarah Hull explore some of the things DoorGrow has been working on in the last 5 years to innovate the property management industry. You'll Learn [01:24] Why DoorGrow Continues to Innovate [06:94] Helping Property Managers Avoid Common Mistakes [13:23] Changes and Improvements to the DoorGrow Mastermind [21:52] Innovative New Sales Strategies Quotables “A lot of people think, ‘I just need more leads. I just need to turn that on.' And they ignore this hose that has six major leaks in it.” “If you ask them the right questions, people will basically sell themselves.” “It's like when you go to a buffet, you're not going to eat everything at the buffet… You only want to eat the things that you want right now.” “You are the sum of the five property management business owners that you're the most connected to.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive Transcript [00:00:00] Sarah: Do you have any idea how powerful it is to be connected to a coach? 24 hours a day? Like there is no time in the world that you cannot message us. [00:00:08] Jason: All right. We are Jason and Sarah Hull, the owners of DoorGrow, the world's leading and most comprehensive coaching and consulting firm for long-term residential property management entrepreneurs. For over a decade and a half, we have brought innovative strategies and optimization to the property management industry. At DoorGrow, we have spoken to thousands of property management business owners, coached, consulted and cleaned up hundreds of businesses, helping them add doors, improved pricing, increase profit, simplify operations, and build and replace teams. We are like Bar Rescue for property managers. In fact, we have cleaned up and rebranded over 300 businesses and we run the leading property management mastermind for the industry with more video testimonials and reviews than any other coach or consultant in the industry.  [00:00:59] Jason: At DoorGrow, we believe that good property managers can change the world, and that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income.  [00:01:09] Jason: At DoorGrow, we are on a mission to transform property management, business owners and their businesses. [00:01:13] Jason: We want to transform the industry, eliminate the bs, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Now let's get into the show.  [00:01:24] Jason: Alright, so today, what are we talking about, Sarah?  [00:01:28] Jason: We're talking about what's new.  [00:01:30] Jason: So we've helped a lot of clients in the past, and if we've helped you three, five, maybe 10 years ago, there's been a lot that's changed at DoorGrow because we innovate and make changes pretty quickly, right? [00:01:44] Jason: And we've got systems for innovation in our business. And so, I think this is why we have the most comprehensive program in the industry and why nobody else can keep up with our pace and our level of creating and innovating and adding new stuff. And so a lot of you maybe have listened to this podcast a bit, maybe a while, maybe you're past clients. Maybe you've never worked with DoorGrow, but I'm going to talk about some of the stuff we've implemented since somebody was maybe a client in our older programs, like our seed program, or maybe did some initial marketing stuff with us back in the day. And so we're going to chat a little bit about what's new since then. [00:02:24] Jason: And so if you are a past client, this will be a great episode for you to catch up on what is new at DoorGrow. And if you'd like us to go deeper, I have a 37 minute video I recorded with slides on this subject going into a little bit more detail, but we're going to skim through some of this and help you understand there's a lot of innovation. [00:02:44] Jason: So if you had some connection with DoorGrow in the past, since then, we have become the world leaders at growing and scaling property management companies. And especially in the long term residential space. We've become the world leaders of property management branding. Like I said in the intro, we've rebranded over 300 companies. [00:03:04] Jason: We have launched hundreds of websites, more than we've done rebrands. And so hundreds and hundreds of websites. And we're still the leader in building responsive mobile friendly WordPress sites for property managers, which is the world's leading content management system. And if you're past client, you might be due for a website refresh. [00:03:24] Jason: We have over 70 different designs you can choose from, and they are clean designs, they're set up so that these sites, we call them seed sites, they're optimized for conversions, they're optimized to build trust. And so if it's, if you have an old website from us, you might be due for a refresh and we can certainly help you with that. [00:03:46] Jason: And past clients, we'll give you a discounted rate. So we're really great at doing websites for those that aren't a past client. And so, reach out, we can help you with that. And we include websites for free in some of our programs. You still have to pay like the support costs monthly, but the design piece, which normally is thousands of dollars to get a site built, we cover and take care of that. [00:04:09] Jason: That's included in our mastermind program. Related to that, we've also launched the world's leading mastermind for long-term residential property managers called The DoorGrow Mastermind. So, do you want to talk about this one?  [00:04:22] Sarah: Sure. I guess. Okay. All right. So one of the things that we had launched, what, like two years ago now maybe? [00:04:29] Sarah: Yeah. Is what we call the DoorGrow code. So what we've done is we've just seen over the many years and over Jason talking with thousands of property managers. He's just amassed a whole bunch of data. And after that happens, then you start to kind of see some patterns. So. What we did is we created this whole map that lays out stage by stage and step by step. [00:04:56] Sarah: The various different ,I'm going to call them stages, of a property management business. So all the way from, "I'm brand new, I have no doors yet, not quite sure I really want to get started, but I, you know, I don't actually have any clients yet" to, "well, now I have my first client and then I'm growing up to, you know, 50, a hundred, 200, 300, 400 doors, all the way up to a thousand plus. So we've created this whole roadmap, and then if you're in the DoorGrow Mastermind, we also have created some corresponding belt levels. So we kind of like a martial arts system, we've created different color coded built levels that corresponds to both your door count and your income because both things are important. [00:05:43] Sarah: And what are the things that you need to do at each different stage in order to progress to the next level in your business? Meaning you are making more revenue, you're adding more doors, and hopefully you're stepping back a bit from the things that you're not loving in the business.  [00:06:02] Jason: Yeah, and we call that the DoorGrow code, like we've cracked the code on growth and this is based on talking to thousands of property managers. [00:06:09] Jason: We started to notice a pattern. So if you'd like a copy of the DoorGrow code and see where you're at and stuck, reach out to us. We'd be happy to send you a copy. Just shoot us a DM on any social platform. Say, Hey. Just send us the word code and we'll, we can send you information about the DoorGrow code and that'll help you get some clarity on where you're at. [00:06:28] Jason: So that's been a game changer. We used to have this old program called the Seed Program, where we would kind of clean up their business and get it ready for growth. And it used to be a six month program. Some clients would take a year to do it. We've replaced that with a 90 day Rapid Revamp program, and so our Rapid Revamp program is even faster and this is where usually I use a diagram of a hose and there's like a faucet to turn on the hose. And that faucet Or spigot, it usually says lead generation. A lot of people think, "I just need more leads. I just need to turn that on." And they ignore this hose that has six major leaks in it, and so we've identified six major leaks, and so as part of this Rapid Revamp. [00:07:09] Jason: We spend like three months with clients, usually our newer clients that come on board, we do this first. This is like sharpening the ax before we go try to chop down trees, you know, try to do the work to grow the business, and we're optimizing it for growth and we're shoring up those six major leaks. [00:07:24] Jason: And the big leaks are branding, reviews, website, pricing, trust, and sales, your pitch. So we call it positioning, perception, presence, pricing, purpose, and pitch. And if we can get those things really well dialed in, we find that companies without even changing their lead gen sources, can double the amount of deals that they're getting on right now. [00:07:43] Jason: So if you feel like it's been hard and you can't see why, these are usually six major blind spots. And this is why it's been so hard. If we can get this stuff dialed in, even without changing any of the lead sources, however you're getting business right now, you could potentially double the amount of business you're getting on just by getting these leaks shored up. [00:08:02] Jason: And do you want to talk about pricing?  [00:08:04] Sarah: Okay. Pricing is actually one of the things that we cover now in the Rapid Revamp. And what we've noticed is even companies that grow to a considerable door count, most of the times their pricing is still just not great. I think we have yet to see a business that their pricing is already optimized, so a lot of times, they're leaving money on the table, which is so awful. Because you're working so hard for your money. Yeah. And you're just not making enough of it. And there's some statistics and data from NARPM. If you ever look at the NARPM data and you look at what like the average property manager's profit margin is, it's pretty abysmal. Yeah. And this is one of the reasons why. [00:08:48] Sarah: It's not the like the only reason, but it's one of the big ones. It's one of the factors. Pricing. So what we've figured out is, hey, a lot of property managers, they just kind of go with the flow. They do what the competition in their market is doing. You know, they just kind of, sometimes they wing it and they go, I think this is good. [00:09:07] Sarah: And they put something together. And when we come in and take a look at it, we can find thousands of dollars more per year. So like Anthony O'Reilly Brookes just said a couple weeks ago on the pricing, he's like, oh, if I just do this one change, I don't even have to do all of these changes. He is like, if I just do this one change, then I can make myself an extra $26,000 a year. [00:09:28] Jason: Yeah. This is one of our clients. It was great. So yeah, so we had an old training. We were the first to roll out kind of the three tier sort of pricing model to bring this to the industry. The basic idea was based around the Goldilocks principle and how it's easier to sell if you have three different types of pricing based on three types of buyers. Pricing secrets, we've rolled out 2.0. [00:09:51] Jason: So some of our past clients, you've gone through our original pricing secrets. You've have maybe a three tier model or maybe at least three plans sort of. Some of you maybe have lease only as one of them, which we don't recommend anymore. But now we've got this three tier hybrid pricing model and I got some of the idea from Scott Brady, really brilliant property manager. [00:10:14] Jason: He was using a hybrid model for pricing out associations. I then put my own spin on it based on what I know about pricing psychology. And I believe this is the most ethical and easiest to sell model. And it allows you to be unique and sell against all your competitors and to kind of poison the well against flat fee companies or percentage based companies. [00:10:36] Jason: And so it gives you competitive advantage and it helps you close more deals more easily at higher price points. So we've got that. The next thing we've made some big advancements into sales. So some of you went through my old Sales secrets training and and this was old school sales, like it was based on NLP neurolinguistic programming. [00:10:57] Jason: It was based on different formulas of communication that some would maybe calm, manipulative, but the idea, and I would present at the beginning, like, don't be evil. You know, like, these are powerful techniques. Well, a lot of the old school sort of sales tactics of high pressure closing and a lot of training you get from most salespeople and people that are known for sales really isn't working in the last three to five years. [00:11:23] Jason: And so there's kind of this new model of selling that needs to be done. And because we're in this post trust era, like everybody's been kind of exposed and woken up a little bit that everything's kind of fake. The news is fake. The pandemic's fake. Voting's fake. Like, like nobody knows who to trust or what to trust because we realize we've just been gaslighted and lied to by everything. Especially the government and powers that are over us. And so nobody trusts anything anymore. And so there's a new model of selling that allows you to create trust that we've learned and rolled out, and we get into some cool tactics like the three dominoes to creating the ultimate pitch. [00:12:05] Jason: I have a model of four phase selling, which is a simple framework for understanding four simple phrases to take people through when having a conversation. And then our Golden Bridge formula, which is even if you learn nothing else, is the ultimate sales hack to just creating authentic trust and connection with somebody, which is the crux of sales. [00:12:25] Jason: You know? And so this is high trust selling, figuring out your personal golden bridge I've used for years in my own sales and in getting on clients, and it's why people trust me so much. And so we'll help you figure out your own. And then we get into this whole new model of selling, which has multiple phases that helps people get their own clarity. [00:12:44] Jason: And what I've realized is people don't understand their problems and what they need, and until you ask them the right questions, and so if you ask them the right questions, people will basically sell themselves. You don't have to push, be pushy In sales, this is more about being empathetic, curious, asking questions, and it feels very good to be sold to in this way, if you could even call it selling. It's really coaching. And so I'm teaching you how to do that as well in this training. And then we've also added recently offer documents, sales trackers, like some really cool stuff that we use at DoorGrow to close deals and that are helping our clients increase their close rates significantly. [00:13:23] Jason: So we made a lot of improvements to our coaching program. Maybe you could talk about some of those things.  [00:13:30] Sarah: Yeah. So there... man, I feel like since I stepped into DoorGrow, we changed everything, so. [00:13:37] Jason: We did.  [00:13:38] Sarah: Which is great because it's like there's a lot of things that we wanted to improve, and there were a lot of things that we wanted to add. So I think one of the best things for me anyway, is I really love the Jumpstart events. So if you join the DoorGrow Mastermind as a newer client, then part of your launch package is going to be an in-person deep dive into your business with Jason and myself, you spend the whole day together with a small group of property managers. [00:14:08] Sarah: We keep it small because I cannot do a deep dive with like 10 people or 20 people. So we do a very small group. Yeah, and we really get into the weeds. We get into the nitty gritty. You walk away with a very clear action plan. You know exactly what to be doing, and you just get so much clarity and connection with other property managers that are attending that event, which is really great because after the event, those people, they stick together for a while, you know? [00:14:36] Sarah: Yeah.  [00:14:36] Jason: Create some nice connections. We rolled out the jumpstart sessions because we started to notice a pattern that when clients would meet us in person or come to DoorGrow Live or conference or anything in person, they would suddenly realize psychologically we were real people. There's just something psychologically about video Zoom calls video trainings in DoorGrow Academy. [00:15:00] Jason: That's not real to our brain. And so I call it the real bubble. And we've realized if we can pop that real bubble from the beginning, clients' perception of and recognizing that we're real people, then that translates into the things that we teach are real. And the things and the results clients are getting are real. [00:15:18] Jason: And so they start to get way better results. And so we want to give people that experience from the beginning, and we've got a much better outcome from all of our clients by getting them to do these in-person things towards the beginning of them joining DoorGrow's Mastermind and they're getting way better results. [00:15:36] Jason: They recognize that this is all real stuff and so they absorb the content in all the information in a completely different way, which is really powerful, so. [00:15:45] Sarah: And I would also say in addition to that too, though, if you had worked with us prior to what, four years ago? I would say probably four is the right answer. [00:15:56] Sarah: If you worked with us anytime before that, we recognized onboarding was very hectic and it was, oh man, it's really overwhelming. Everybody was like, "oh my God, there's so much information and I don't know what to do," and then they try to take it all in and they're overwhelmed and they're focusing on the wrong things. [00:16:13] Sarah: And then they have a bunch of questions and they're trying to like, jump on the calls to get their questions answered. So we did a few things. And the best thing that we have rolled out is. We have a really solid, streamlined onboarding process now.  [00:16:29] Jason: Yeah.  [00:16:29] Sarah: So we take you through a very proven like we have a whole course on DoorGrow Academy on onboarding to make sure that you get into all of the tools. You have access to everything. You know how to use it. Because just because you have it, doesn't mean you know how to use it. Yeah. And then that you're connected with our team. Because there are still some times that people are like, "oh, I didn't even know I could talk to Madi. Oh, I didn't know I could talk to Giselle." Or like, "oh, I didn't realize I could do that." Yeah, you absolutely can. We have a whole team to support you. So we make sure that you're connected with the right tools. We make sure you're connected with the team. You get on like a couple of 15 minute coaching calls with our like onboarding specialist right at the beginning just to make sure, like we're going to walk you through everything. We're going to check everything, we're going to explain everything to you, make sure you're on telegram, make sure you're connected to our entire team. And then they get a brand new thing that we had rolled out in addition that we added to onboarding is our client workbooks. [00:17:26] Sarah: So one of the things that everybody says is, "oh my God, it's like drinking out of a fire hose." I hear this almost from every client.  [00:17:33] Jason: Yeah. That analogy comes up all the time. It's like drinking out of a fire hose. Like they say it all the time. Yeah. Yeah. They're like, oh my God, there's so much, there's so much available. [00:17:41] Jason: Yes, there is. So we help them get focused.  [00:17:43] Sarah: And that's great. But it's like when you go to a buffet you're not going to eat everything at the buffet.  [00:17:48] Jason: No.  [00:17:49] Sarah: You only want to eat the things that you want right now. Yeah. And maybe you're like, oh, I'm saving room for dessert later. I know. Like, I'm going to pace myself because I want dessert later for sure. And that's great because you're not ready for dessert now. So it's not that you skip it, it's just that you don't need it right now. So we have a much better system of figuring out what do you need right now. So it's a lot more personalized, it's a lot more customized and then you're able to go through a proven roadmap that's for your business and for your stage. And a lot of that lives in our client workbooks. And that way there's like one place to refer to, you know your belt level requirements. You know your Rapid Revamp to do items. You know what the homework is that you're supposed to be doing. Your sales tracker lives in there and all of your action items and to do items, they're all in there, so you know exactly what to be doing and there's one document to refer to that makes it really easy. [00:18:45] Jason: And when you talk to a coach, we'll map out exactly what you know, we want to figure out your goals, and then we map out tactical items for you to check off and to work on specific to you. And so, even though we've got some different, you know, paths and formulas and classes, we always tailor this to our clients. [00:19:02] Jason: And the client workbook really helps that communication. It literally gets us on the same page, right? Yeah. Together. So, we've added client Success manager, my daughter Madi, who manages all her social media, does all our video editing. She is now also our client success manager, and she's amazing at that. [00:19:17] Jason: So we've had a couple different client success managers over the years and that's really helped improve the connection clients have, the clarity they have, and we also have giselle on our team who can find anything for clients and help them find things.  [00:19:32] Sarah: Giselle is like ai, but she's not. [00:19:34] Jason: Right. Yeah.  [00:19:36] Sarah: She's the best human AI I've ever seen.  [00:19:40] Jason: Yeah. So, and so we've got really good support systems for our clients. We also now leverage Telegram Messenger. We used to use Voxer. Some of my clients in the past, maybe remember Voxer. So I think we've upgraded by using Telegram Messenger for sure. [00:19:54] Jason: And it's a lot more reliable. And so we coach clients directly through it. Walkie-talkie style. They can answer questions anytime. So that's been really effective.  [00:20:01] Sarah: And I mean, that's super powerful too because, yeah, this is the one thing that I like, especially in the Rapid Revamp. I harp on this a lot. [00:20:08] Sarah: Do you have any idea how powerful it is to be connected to a coach? 24 hours a day? Like there is no time in the world that you cannot message us. Yeah. So you can message Jason, you can message me, you can message our whole client success team, including Madi. You can message us any time at all. [00:20:25] Sarah: It doesn't mean we're going to get back to you immediately. Sure. But we get back to you pretty darn quickly. Yeah. And out of all the communication channels, those are the ones that we check the most. So like Jason will never check his email. So if you ever email Jason, it's a black hole, don't do it. [00:20:41] Jason: Someone else will read it. Eventually  [00:20:42] Sarah: But Telegram, he checks Telegram a lot. And I check Telegram. I mean, I message people sometimes back at midnight, like if they send me a message at 11 and I'm still awake at midnight, I'm like, okay. I'm like messaging you in bed. I have no problem doing that. [00:20:55] Sarah: But you're connected very easily and very quickly to a coach who can rapidly answer questions. And it's not, you know, it's not like this cumbersome thing where you're like, "oh, I have to get on a call and figure out a time that works for me." Right? Like it works for you all the time because you just send a message. [00:21:12] Jason: Yeah. So that's been real effective. We've got three different weekly group coaching calls. We've got a Rapid Revamp class where we're optimizing the product of the business. And getting the business dialed up and ready for growth. Then we've got our Growth Accelerator class that we do. So the Rapid Revamp's on Tuesdays. Growth Accelerator is on Wednesdays, and this is where we focus on just adding doors. [00:21:34] Jason: We work with BDMs, we work with salespeople, we work with business owners to figure out how to grow and working on different growth engines. And then we have our Friday class, which is our operations class where we get into creating scalable operations so that you can handle high paced growth without the business falling apart. [00:21:52] Jason: So, we've also added in our Growth Accelerator, we've added a bunch of different growth engines. These are different sort of vehicles or engines you can build in your business that feed you business organically without having to pay for marketing or advertising. And it's actually more effective than any cold lead advertising we've seen to date. [00:22:12] Jason: We just brought on a client with 6,000 doors that was spending 30 grand a month. Trying to do internet marketing and digital marketing to grow their business, and they reached out to us for help. And so we're giving them a better strategy of leveraging business development managers in each market doing organic outreach, and they're going to grow way faster. [00:22:29] Jason: And it's going to cost them way less money. Way less. Right.  [00:22:32] Sarah: And for those of you that are doing paid marketing, do you think you can outspend someone who's spending $30,000 a month?  [00:22:38] Jason: Right. And the reality is there's very little search volume of people looking for property management on the internet, and that's what all of the companies are competing in that red bloody water. And there's tons of blue ocean of people. 60% are self-managing. There's no scarcity. And so we help you get these different growth engines dialed in and we've got great tactics like you know, product research interviews, realtor intros, which is 10 times more effective than realtor referrals, which a lot of you try and it doesn't work super well. [00:23:05] Jason: We've got you know, some clever tactics of going direct to investors. We also launched this ROI calculator that's pretty brilliant. That goes along with our realtor intro strategy. We've got the neighbor strategy. Which helps you get business from neighboring property management companies, which is really brilliant. [00:23:23] Jason: We've got warm review outreach, which will help you get better reviews, help you increase the lifetime value of your tenants and owners, and help you get more referrals from your existing clients. And so that can be real effective. Any one of these has helped our clients at a hundred to 200 doors a year organically, and you can install as many of these as you want. [00:23:42] Jason: We've got outbound partner prospecting where you can go after lenders, insurance agents, attorneys, vendors, and another example is groups like one to many sales and how to, instead of walking away from a group interaction where you hope maybe you'll get a lead or a referral or something, you walk away with scheduled, booked calls and can make money. [00:24:04] Jason: So, cool. So those are some of our growth engines. Let's talk about, this is new.  [00:24:09] Sarah: I love talking about DoorGrow Hiring. We could do a whole podcast episode on just that alone. Sure. And this is not specific just to property management businesses, this is businesses in general. Yeah. They. Really struggle with hiring. [00:24:22] Sarah: It's hard. It is so challenging and what usually happens is you wait until you're in pain and then you hurry up to hire and then your situation gets worse than it was before. And then, now you've got, you know, some scar tissue and now you're like, oh, I don't think I want to hire. Or like, ah, there's no good people out there. [00:24:44] Sarah: Like, I've been burned before. And it's because people approach everything pretty much the wrong way. Yeah. So we built this into entire system that's called DoorGrow Hiring. And we'll take people through it to make sure that you've got everything in line that you need ahead of time. So that you can actually be prepared to find the right person. We also give you proven processes to help you find the right people. Including things like your R Docs, which is just a fancy word for job description, your company culture. We build out your application, we put it on your website. We give you like the job postings. We give you an interview guide. [00:25:20] Sarah: I literally give you the words to use in an interview, these are the questions you're going to ask. This is the order you're going to ask them in, and these are the words you're going to say, and then that is it. We take you like step by step. So we created this whole system in order to help people find really great team members instead of playing Russian roulette with hiring, which is really dangerous. [00:25:45] Jason: Yeah. So, and the whole crux of it is focused on the three fits, which is finding the right culture fit, skill fit, and personality fit for the role. You cannot create those in people, you have to find them. And finding all three can be challenging and our whole hiring system's built around that. So, just three more things real quick. [00:26:03] Jason: One, we've focused on the five levels of exit. So a lot of property managers can't figure out how to exit the frontline work of the business, so they end up then selling the business because they're miserable in it. So we help you figure out how to get to there's five levels. We help you figure out how to get to somewhere in the middle where you're happiest and you're out of that frontline work without going all the way to exit five and selling the business and having a lack of purpose or you know, not having the business anymore and then trying to start something new and getting to the same level of problem in the video game and you keep losing against the same boss and whatever. So we help you figure out how to beat that boss in the video game. We also launched DoorGrow OS, which is a really robust planning system. [00:26:45] Jason: We have found some fundamental flaws in other planning systems, which are a step up. Just having one like EOS, Traction, Rocket Fuel, some of this kind of stuff. We've built something we believe is innovative and far better after working with some of the most brilliant operations people. And, probably in the world. [00:27:01] Jason: And so this is DoorGrow OS and this is our secret sauce at DoorGrow. And so we're helping people roll out and implement a planning cadence and system and get operators in place that can run this for you, the visionary entrepreneurs. So that your business runs smoothly and you can handle high-paced growth and have goals and get your team focused on the strategic side of the business rather than just being micromanaged through tactical work and task management. [00:27:29] Jason: And then this is the last item you want to talk about this one? [00:27:33] Sarah: Well, we've got our DoorGrow Live conference coming up, so I think you did the first one in like 2018. Then we took a break and then we brought them back. So yeah. We run our DoorGrow Live conference once a year, this is our big event, we open it up to clients, past clients, people who have never even worked with us. People who are in and around the property management industry, including real estate. Because if you're in real estate, you should seriously consider getting into property management, or at least knowing a property manager. And if you need to know a great property manager, there's going to be a lot of them in the room. [00:28:06] Sarah: So, the DoorGrow Live, it's a really powerful event. We bring in some fantastic speakers. It's always very motivational and very tactical, so no matter what it is that you're looking for from the event, you will find it there. And it's a great place to connect and meet people who are doing the same thing that you are doing. [00:28:28] Sarah: Because that is just such a powerful tool to be able to have a network of people that you can rely on and that understand you and understand what exactly you're trying to do and what you're going through.  [00:28:40] Jason: Yeah, and we have some amazing vendors that sponsor the event. One of them told me this is the only event that they now do of all the property management events, because it's their favorite. It's the best one. Even though it's small compared to many. They love this one and they get so much value out of learning and being at it as an entrepreneur. And so that says a lot. And so, these are different property managers. [00:29:03] Jason: These are growth-minded people that invest in their businesses. These are not the people that are just trying to have a shitty vacation and escape and go to a bar. These are people that are focused on growth. And so if you want to be around the best in the industry DoorGrow Live is the place to be around the best, and you are the sum of the five property management business owners that you're the most connected to. [00:29:23] Jason: You know, birds of a feather flock together. So if you're growth minded, you want to be at this event. So, and by the time this airs, for a lot of you, if you're listening to this on Spotify or somewhere else. You may have already missed this year, so, but get your tickets and we've got some cool bonuses that we're giving to people if they attend. [00:29:40] Jason: So. Cool. That's it for today. If you have felt stuck or stagnant or want to take your property management business the next level, reach out to us at DoorGrow.com. Also join our free Facebook community just for property management business owners. We reject 70% of applicants doorgrowclub.com. And if you found this even a little bit helpful, don't forget to subscribe and leave us a review. [00:30:02] Jason: We'd really appreciate it. Until next time, remember, the slowest path to growth is to do it alone, so let's grow together. Bye everyone.

Socialite B.Janay returns to the unapollagetic studios in her unapologetic season 14  debut. The actual n factual delivers current events and the latest entertainment. We end dynamically with our relationship talk sparked by Tracee Ellis Ross comments about dating younger men (5100-end).Sinners movie 0200Are the ladies of x-scape ugly 2300Kevin Gates vs Savannah James 2600Shannon Sharp allegations 3700

Caution! You might be a Nussbaum customer by the end of this episode! (actually, that would be a great thing for your business. Go ahead and press play). What's it take to be successful in truckload sales? Wining and dining? The lowest rates? (hint: not that). In today's exchange, we explore five keys to success using the acronym S.A.L.E.S. • S – Strategic Outreach• A – Aligning Internally • L – Long-term Relationships• E – Excellence in Service • S – Sustainable Growth According to Joe, Brent, and Mark, our Business Development Managers, patience and thoroughness underpin everything. To be sure, sales can be fast-paced and exciting! But finding the best customers with the right freight at the right price takes persistence. In addition to prospecting and building customer relationships, our BDMs unpack the “three-legged stool”—the importance of aligning your sales, operations, and pricing teams to find the right business for your network strategy. Checks and balances are critical, as each part brings needed perspective—sales with possibility, pricing with profitability, and operations with feasibility. They also highlight Nussbaum's SalesScope software that enhances collaboration throughout the bidding process. Press play and enjoy! FROM TODAY'S PODCAST• Guests: Mark Stalter, Brent Wagenbach, and Joe LaTulip—Business Development Managers LET'S CONNECT• Visit us online at terminalexchange.org • Follow The Terminal Exchange on social media! o Facebooko Instagram o TwitterABOUT NUSSBAUM Employee-Owned, Purpose Driven | Nussbaum is an industry-leader in over-the-road freight transportation. For more information on our award-winning services and top-paying driver careers, visit nussbaum.com or nussbaumjobs.com.

The relationship you have with your business development manager can be the key to ensuring loans are processed quickly and efficiently. But how do you build a good relationship? In this episode of In Focus, sponsored by NAB, we find out. In this episode of In Focus, sponsored by NAB, we sit down with Adam Brown (NAB's executive, broker distribution) and NAB's award-winning BDM Kelly Beer (recently crowned the Best Lender BDM [Bank] South Australia/the Northern Territory) to find out how brokers can get the most from their BDMs. Tune in to find out: What you should expect from a good BDM. How NAB is supporting brokers and their clients. Top tips for brokers on getting the best out of their BDMs. And much more!

เปิดพอดแคสต์เอพิโสดนี้ใน YouTube เพื่อประสบการณ์การรับชมที่ดีที่สุด “Wellness ไม่ใช่แค่กระแส แต่คือสิ่งจำเป็น” The Secret Sauce เอพิโสดนี้ เคน นครินทร์ คุยกับ หมอแอมป์-นายแพทย์ตนุพล วิรุฬหการุญ ประธานคณะผู้บริหาร บีดีเอ็มเอส เวลเนส คลินิก และ บีดีเอ็มเอส เวลเนส รีสอร์ท บริษัท กรุงเทพดุสิตเวชการ จำกัด (มหาชน) เจาะลึกนิยามรวมถึงแนวทางการแลสุขภาพแบบองค์รวม และความสำคัญของ ‘Health Span' พร้อมเจาะลึกอินไซต์ธุรกิจท่องเที่ยวเชิงสุขภาพที่กำลังเป็น ‘โอกาส' ใหญ่ของประเทศไทย โดย Global Wellness Institute ประเมินว่าตลาด Wellness โลกจะเติบโตปีละ 10% และการท่องเที่ยวเชิงสุขภาพเติบโตสูงสุดปีละกว่า 20% BDMS Wellness Clinic ในฐานะตัวจริงเรื่อง Wellness เผยแผนดันไทยสู่การเป็น Wellness Hub มาตรฐานระดับโลก ชวนผู้ประกอบการไทยจับมือกันเป็น #TeamThailand ยกระดับ อัปมูลค่าอุตสาหกรรมท่องเที่ยวไปด้วยกัน

“Wellness ไม่ใช่แค่กระแส แต่คือสิ่งจำเป็น” The Secret Sauce เอพิโสดนี้ เคน นครินทร์ คุยกับ หมอแอมป์-นายแพทย์ตนุพล วิรุฬหการุญ ประธานคณะผู้บริหาร บีดีเอ็มเอส เวลเนส คลินิก และ บีดีเอ็มเอส เวลเนส รีสอร์ท บริษัท กรุงเทพดุสิตเวชการ จำกัด (มหาชน) เจาะลึกนิยามรวมถึงแนวทางการแลสุขภาพแบบองค์รวม และความสำคัญของ ‘Health Span' พร้อมเจาะลึกอินไซต์ธุรกิจท่องเที่ยวเชิงสุขภาพที่กำลังเป็น ‘โอกาส' ใหญ่ของประเทศไทย โดย Global Wellness Institute ประเมินว่าตลาด Wellness โลกจะเติบโตปีละ 10% และการท่องเที่ยวเชิงสุขภาพเติบโตสูงสุดปีละกว่า 20% BDMS Wellness Clinic ในฐานะตัวจริงเรื่อง Wellness เผยแผนดันไทยสู่การเป็น Wellness Hub มาตรฐานระดับโลก ชวนผู้ประกอบการไทยจับมือกันเป็น #TeamThailand ยกระดับ อัปมูลค่าอุตสาหกรรมท่องเที่ยวไปด้วยกัน

Growth is the lifeblood of any property management business, yet many professionals struggle to find effective strategies to expand their rent roll and improve client relationships. In a competitive real estate market, staying ahead requires more than just hard work, it demands smart, data driven strategies. Whether you're a BDM, property manager, or real estate business owner, leveraging data can transform how you grow and manage your business. Understanding how to effectively use data can transform your approach, helping you stay relevant, grow your rent roll, and ultimately, achieve lasting success and in this episode we dive into exactly this!I chat with Kasey McDonald who is the Qld State Manager at Corelogic and we uncover how property managers and BDMs can leverage data to unlock new growth opportunities. With over 27 years of experience in the real estate industry, Kasey shares her journey, expertise in growth strategies, and practical ways to stand out in a competitive market ” I think the way that I've spoken to businesses about this report is to use it as an annual performance review or property review with your clients. Send them a meeting invite and say, I really would love to talk to you about how your property has performed. More importantly to gauge, and obtain your feedback on how you think we've done in managing your property for you in the last 12 months” . - Kasey McDonald We explore:Kasey's journey in the real estate industry and how she started on reception and worked her way up to becoming a leaderHow her passion for growth and implementing change has earned her respect in the industryHow RP data can drive growth from tenure reports, withdrawn and aged listings, and suburb insightsHow to collaborate with sales teams to utilise existing CRM data for prospectingHow to tailor communications to meet the specific needs of property owners and investorsHow to use investment property reports for annual property reviews, showcase equity opportunities, and build trust with landlordsHow to streamline operations by integrating RP Data with your CRM to ensure accurate, up to date information and actionable insightsHow to use heat mapping to identify what matters most to your prospects and tailor your approachConnect with Kasey McDonald https://www.linkedin.com/in/kasey-mcdonald-857a3337/?originalSubdomain=aukamcdonald-au@corelogic.comhttps://www.corelogic.com.au/https://www.facebook.com/corelogicaustralia/https://www.instagram.com/corelogicau/?hl=enKylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM...

Bart Merrick and Crystal Van's real estate services. Year-end best-of show for "A Mediocre Time with Tom and Dan." Melissa Robinson's social media contributions. Changes to the best-of show format. BDMs as the lifeblood of the business. Importance of sponsors and their support. Tracy's organizational efforts for T&D Media. Appreciation for Eric Merchman and his wife's help. Casey's editing and show management work. Tony Munget's photography and "Brown Trump" appearances. Tony Palmiati and Deb's contributions from Ahoy Cruises. Branding by Danger Brains. Support from Mark Villen and Villen Coffee stores. Collaboration with Enemy Inc. for event support. Partnerships with the Science Center, History Center, and Orange County Library System. Transition from Debra to Joe at Fairvilla. New sponsorship from Jeff's Bagel Run. Show guests' contributions and EJ's role as a good sport. Discussion of EJ's treatment by listeners and on the show. Kenny Samsell and Game Show Drew's contributions. Guests Vince Taylor and Tuttle's involvement. Sam's continued support despite moving on. Shoutout to Brendan O'Connor and Seth Petruzzelli. Highlighting Karate of Orlando as a legit dojo. Recognition of BDM Josh and Matthew Frederick. Mention of Cinema Crespo Diso, Chris Crespo, John Graham, and Joey Mazant. Volunteers and gift bag crew appreciation. Family involvement in the business, including Maisie's potential role. Gratitude for supportive wives and families. Challenges of running a small business independently. Reflection on audience importance and listener interaction. Listener encounter story at Kabuki sushi. Plan for old-school meetups to connect with listeners. Positive interactions on the BDM page during an election year. Goal of providing laughter and escapism. Business sustainability to support families and expand. Twitch and YouTube live warmups for engagement. Balancing business responsibilities with creativity. Sponsorship management and commercial scheduling. Benefits of warmups for better show flow. SJ's editing contributions for YouTube. Melissa's effort compiling warmup segments. Observations on public marijuana use and discreet methods to hide it. Challenges of attending children's outdoor activities in cold weather. Mixed feelings about canceled cross-country events. Humorous idea for tough-attitude clothing. Christmas traditions and Scotty's elf role. Stress of organizing a free beer festival. Challenges and adaptability in live event planning. Observations on Columbus Day's shift to Indigenous People's Day. Historical misconceptions about Christopher Columbus. Reward-based behavior for completing tasks. Streamline Mortgage Solutions' personalized approach. Past humorous episode titles from "A Corporate Time with Tom and Dan." Value of humor at one's own expense. Upcoming "best of" segments by Melissa. Memorable episode about Tom running mishap. Ross's new character segment. Reflections on past humorous show bits. Visit from Sabrina and personal humor. Spelling bee segment with Cadillac Pat and David Jolly. Praise for Trivia Drew's segments and flagged content. Tom's confidence boost from biking and Crystal's accident story. Emotional and physical aftermath of Crystal's biking incident. Financial and logistical challenges of medical treatment. Reflection on failed projects by Insane Clown Posse. Discussion of Florida's pill epidemic and societal impacts. Swinger culture dynamics and levels. Interview with Felipe Esparza about his Hard Rock Live show. Technical difficulties during remote interviews. Hula Bowl's community involvement and sponsorship programs. Promotional details for the Hula Bowl on January 11, 2025. Challenges of different interview formats. Memorable interviews with Daryl Hall, Ted Nugent's wife, and Yngwie Malmsteen. Lessons from Insane Clown Posse's independent spirit. Matt McCusker as the most downloaded comedian interview. Importance of air conditioning in Florida. Story of a running mishap and its aftermath. Personal grooming routines before exercise. Humorous incidents during nudist resort visits. Trivia night competitiveness and cheating challenges. Observations on societal laziness and reliance on AI. "Tom vs. Dan" game show trivia and prizes. New mini-game involving viral video creation. Recap of Cadillac Pat's cruise night and dating struggles. Political-themed couches for Sofas and Suds. Challenges and humor in radio game concepts. "Wiener Whack-Off" game humor and absurdity. ###   **Social Media:**   [Website](https://tomanddan.com/) | [Twitter](https://twitter.com/tomanddanlive) | [Facebook](https://facebook.com/amediocretime) | [Instagram](https://instagram.com/tomanddanlive) **Where to Find the Show:**   [Apple Podcasts](https://podcasts.apple.com/us/podcast/a-mediocre-time/id334142682) | [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkLnBvZGJlYW4uY29tL2FtZWRpb2NyZXRpbWUvcG9kY2FzdC54bWw) | [TuneIn](https://tunein.com/podcasts/Comedy/A-Mediocre-Time-p364156/) **The Tom & Dan Radio Show on Real Radio 104.1:**   [Apple Podcasts](https://podcasts.apple.com/us/podcast/a-corporate-time/id975258990) | [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkLnBvZGJlYW4uY29tL2Fjb3Jwb3JhdGV0aW1lL3BvZGNhc3QueG1s) | [TuneIn](https://tunein.com/podcasts/Comedy/A-Corporate-Time-p1038501/) **Exclusive Content:** [Join BDM](https://tomanddan.com/registration)   **Merch:** [Shop Tom & Dan](https://tomanddan.myshopify.com/)

Are you a BDM or property manager looking to grow your rent roll, adapt to market changes, or perhaps add more value to your clients? In today's changing real estate market, BDMs and property managers need to be more proactive, innovative, and adaptable than ever before. With vacancy rates shifting and investor urgency slowing, it's critical to focus on building strong client relationships, finding new opportunities, and positioning yourself as a trusted expert in the industry In this episode we chat with Samantha Priddis who is committed to helping investors achieve their goals, no matter how diverse, while building strong, long-term relationships with landlords based on trust and transparency. Her approach to success in real estate is simple yet powerful, grounded in three core principles: actively listening to clients, maintaining open and honest communication, and staying exceptionally organised.  ” My goal is to get the landlord as much income as possible and obviously grow the business at the same time, but when my clients are making really good money, they're happy and they're happy with me and that's the goal,.” - Samantha PriddisWe explore:Her personal journey and how her background in sales gave her the perfect foundation for her role as a Business Development ManagerWhy BDMs need to pivot their strategies and focus on sustainable, long-term growthHow to look at your existing database and conduct investor audits via Zoom or phone to check in with current landlordsHow to build trust by offering support like mortgage broker referrals or renovation adviceHow to focus on creating raw, authentic content that educates landlords on legislation, market trends, and investment tipsHow to use platforms like LinkedIn, YouTube, and Instagram to position yourself as the go-to industry expertHow to build your personal brand with a personal website to capture leads and complement your agency's brandHow to use automation tools like CRM systems to follow up and nurture leadsConnect with Samantha Priddishttps://samanthapriddis.com/https://www.instagram.com/samantha_priddis/https://www.linkedin.com/in/samantha-priddis-investor-consultant-property-manager-b24299234/Kylie's ResourcesProperty Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchoolDigital Marketing School: https://courses.thatpropertymum.com.au/digitalschoolThat Property Mum Courses: https://www.thatpropertymum.com.au/courses/The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerateBook a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-callKolmeo: https://kolmeo.com/Book in your team insight bundle with HD&U here:https://www.hdandu.com.au/that-property-mum-team-insight-bundle

These days, you aren't limited to the area your business is located when looking for great team members. In this episode of the #DoorGrowShow, property management growth expert Jason Hull sits down with Laith Masarweh from Assistantly to talk about how hiring VAs can help you scale your business. You'll Learn [01:34] Creating an Offshore Talent Acquisition Company  [09:38] Importance of a People Process  [16:11] Virtual Executive Assistants and Operators [24:57] Finding Your Unicorn Tweetables  ” Having community and good compensation definitely is going to allow you to attract and have the best people.” “ If you are operating your business, you are not growing your business.” “ When you have good people, they help other good people grow.” “ The bottleneck is you.” Resources DoorGrow and Scale Mastermind DoorGrow Academy DoorGrow on YouTube DoorGrowClub DoorGrowLive TalkRoute Referral Link Transcript [00:00:00] Laith: When you have good people, they help other good people grow.  [00:00:03] Jason: Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you're open to doing things a bit differently, then you are a DoorGrow property manager. [00:00:23] DoorGrow property managers love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think you're crazy for doing it. You think they're crazy for not, because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. I'm your host, property management, growth expert, Jason Hull, the founder and CEO of DoorGrow. [00:01:04] Now let's get into the show.  [00:01:07] All right. So my guest today is Laith. Laith, tell me how to say your last name. So I don't butcher it.  [00:01:13] Laith: It's all good, man. It's Masarweh.  [00:01:15] Jason: Masarweh. All right. Laith Masarweh. And awesome to have you here on the show. So in this episode, we're going to dive into the power of offshore talent, explore how businesses from startups to fortune 500s can unlock exponential growth. [00:01:31] And you run a company called Assistantly. Which I've heard great things about. You came highly recommended by one of my mentors, Sharran Srivatsa a, who runs a multi billion dollar real estate company called Real. And so tell me like a little bit about your background. [00:01:48] How'd you get into this? How did you get into entrepreneurism? [00:01:51] Yeah.  [00:01:54] Laith: I mean, I think I always had the entrepreneur inspiration since I was a kid. My dad always had like a small business that he was running and, you know, it made me want to be an entrepreneur from a young age. [00:02:03] He used to have me working in the grocery store shop since I was eight years old and it was cool to kind of develop, I guess, my like interpersonal and just learning more about the business at a, you know, such a young age and, you know, I knew I wanted to start my own business. I didn't know what I wanted to start it in. [00:02:18] Of course, you know, I attended Chapman University. I went to the business school. I thought I was into like virtual reality and tech. Didn't really know what my fit was. Got into corporate after college. I knew that wasn't a fit, even though I tried it. Didn't really work very well and then I started a real estate marketing company here in Orange County, California where we help agents, brokers whether you're residential, commercial, property management you know, we just have done what's like real estate marketing needs and during the pandemic, we got extremely busy and You know, we couldn't, there's too much demand and our team was super small and somebody was like, Hey, you should hire a virtual assistant. [00:02:53] And I thought that was like an AI robot and I didn't understand what that was. And I never learned about offshoring in college or any of that kind of stuff. And I got introduced to somebody thought she was local. She ended up being in the Philippines. I was like blown out of my mind because I've actually been working with her for years thinking she was in Irvine, California, but she was actually in the Philippines the entire time. [00:03:12] Our time I had, you could not tell any difference. And then I kind of got the spark in my head and I go, man, I work with so many real estate professionals, you know, and they're always asking me for help, whether it's administrative or operations or marketing. And I, you know, when I asked this girl, Hey, how many people are highly skilled, great communication skills, you know, looking for employment, like you? And she goes, I don't know, maybe like hundreds of thousands. And I said, hundreds of thousands, there's hundreds of thousands of talented people like you? And she goes, Oh yeah. And it kind of just clicked in my head. I'm like, Oh, People need this and it can't just be me. [00:03:45] And I pretty much started Assistantly 45 minutes after learning what offshoring was didn't know anything about it. And I'm just like, let me go, you know, I'll send it and kind of see kind of test it out, pilot it with a couple of my, you know, people in my network. And four years later, here we are. [00:03:58] And we started this obviously real estate, property management, law, tech, healthcare, finance, a little bit of everything.  [00:04:04] Jason: Yeah. All right. Awesome. So, so let's get into this. I mean, there's a lot of challenges that people have with this and everybody's had, I mean, a lot of property managers have tested the waters of working with, you know, VAs in the Philippines or maybe Mexico and there's kind of mixed feelings about how that's gone. If you've done this at all, you've had some bad experiences and maybe some good ones. And so it can be really difficult. And so you're kind of at the mercy, if you're using a company like yours or some third party company, you're kind of at the mercy of their hiring process to some degree. [00:04:43] And some of these vendors that provide VAs have better hiring processes than others. Some of them, you know, they all claim, Hey, we've got amazing talent or they all might sound American, you know, but then you end up kind of getting somebody that has a heavy accent. They aren't showing up, you know, on time or they just disappear and ghost you because they're non confrontational sometimes in the Philippines or some of these sort of issues, and I'm sure you see, you see some of this, right. [00:05:13] How do you kind of do things you think maybe differently at Assistantly versus some of these other players in the marketplace  [00:05:22] Laith: Yes, it's a great question, you know, obviously I started off, you know, really when I got into the industry I started hiring these people on my own whether they're from like people going to the upworks or the fivers of the world or like job boards and to like Interview a whole bunch of candidates to understand where they're located in the Philippines. [00:05:38] Like what type of equipment do they have? You Internet connection speeds. Do they really have that much experience? You know, because people obviously, whether you're US, Philippines, anywhere, they will always oversell on an interview or a resume. There's a lot of things that we do on like on our end. [00:05:52] So like, number one you taught me this and I think we had a conversation when we were, when I met you in Franklin about like that job description is so important when sourcing somebody, right? You know, everybody obviously wants a job, but you want to essentially attract people that are like, you know, that's their zone of genius, and they're passionate about it. [00:06:10] That's why we actually follow the four R's that Jason taught us a long time ago. And it's something that we actually, it's really important. The first step is crafting the job description to compel to candidates. So they're actually passionate and interested about it. So that's number one, filling that top of the funnel. [00:06:25] Number two, there's, you know, there's obviously a series of interviews. You can't just have one interview. We did multiple interviews. But like, I think obviously experience matters, of course. Like I want people that are mid to senior level that know what they're doing. If they're in property management, you know, I want, you know, helping with like property admin stuff, tenant communication daily operations through Appfolio. [00:06:42] Like I look for those types of things, of course. But also like, what's really important to me is like, when working with the client, like, you know, your personality and your culture is very different than my other, you know, than client Jamie or client James. Right. And I think that's very important when finding the right match. [00:06:58] And we do like a personality culture assessment that we built ourself to essentially line them up with like whatever role, whether it's an admin operations or marketing role to really understand what type of person they are, but like beyond just their experience. We also verify references like, right. [00:07:12] You know, because again, people could say, Hey, I worked somewhere for seven years. How do you know that? Right. You know, I put, I see people put like they went to Harvard on there. I mean, how do I know they went to Harvard? And it's those things that you've got to cross check, call references. I think that's super important. [00:07:27] But then we also vet out like equipment. Do they have 2020 and newer equipment? Because that's a big slowdown in the Philippines and like Mexico and a lot of these countries. When people go, my team member is so slow. Well, their equipment is from 2002. Like, of course, it's very slow, you know, or their internet connection is very slow. [00:07:44] Like, we vet out those types of things, which I think are very important. You know, so between like the job description, the interviews, the proprietary personality assessment, the reference checks you know, we've obviously sourced for these positions thousands of times, so like, we really know what makes an A level player slash we call them unicorns here at Assistantly. Unicorn meaning they're rare, not meaning they can do everything, you know, in the kitchen sink. But like those are things that we go kind of, you know, beyond our measures. Plus, like also one really important thing, whether you hire from us or you hire offshore is it's not just compensation that matters. [00:08:14] Like we, we give the highest compensation in the industry. But people really want a sense of community. That's what we built out a system where they feel supported, they feel loved, they feel cared for, we give really good benefits. And that's why like our retention is like, I think I've maybe what in four years, there's been like two people who leave. [00:08:31] And you know, and that was just for family emergency, not because they didn't like their job. So, but a couple of things to know.  [00:08:37] Jason: Yeah, I think that's really powerful. Having community and good compensation definitely is going to allow you to attract and have the best people. Yeah, and you mentioned like R docs like for us. Yeah. I got the four R's concept I got from one of my mentors Alex Charfen and then I started adding more R's to it because I was like this is I like And like, like the most significant, I've talked about this before on the show for those listening when hiring to attract the right personality type is this resonate section at the beginning where we describe the personality that would naturally love doing this. So that they can resonate with this, they read and go, Oh my gosh, that's me, which is way better than somebody going I would be willing to do this if you pay me enough, like, you know, that's a very different type of team member. And I think this goes back to regardless for those listening, I think anyone that is going to use any sort of company to collapse time on hiring, eventually every business needs their own hiring process internally. Even if I use Assistantly or other companies to get a team member, I'm still going to put them through my stuff, my process because I trust my process. And this is one of the things we do at DoorGrow is help our clients install a really good hiring mechanism. We just had a client come on board who was a past client. We'd helped clean up their branding, website, and now he's like at 200, 300 doors or something. And he just had total team turnover twice in the last six months. [00:10:06] He's on his third team in a six month period. And before that he said, life was amazing. He had this great virtual team. He had this person that was like trained or educated as a lawyer that was running everything. And then he lost that person. They went and found an actual law job. And then chaos started to ensue because he realized that person was so great. [00:10:25] They were carrying the entire team. And then he had no mechanism for knowing how to effectively hire or replace a team quickly. He had no real hiring machine. And what I've noticed, even in the largest companies, I've talked to people I talked to a guy the other day with 800 units, loves his business, doesn't want to change anything super comfortable. [00:10:45] And then I asked him questions about, you know, people, planning, and process, you know, what we call our super system. And he realized he didn't have a hiring mechanism and I could tell he got scared, like, and you know, people don't realize they're vulnerable when it comes to this, but they've built their team usually through a decade of Russian roulette. [00:11:04] And they finally have a great team, great culture. He's like, I've got great team. I trust them. Great culture. I'm like, cool. If you lost one of those key people, what would you do? You could see like panic sets in, right? He's like, well, yeah, I don't know, I guess. And so, I feel confident in my own business. [00:11:19] Even though everybody on my team, I feel like is like really great culture of it. I really care about them and they're really important. Some of them I've had a long time. If I lost any one of them because I have good process documentation, I know that I could get somebody else in to do that work pretty well pretty quickly to do the job. [00:11:40] But I know even more than that, I have way more safety and security and confidence as an entrepreneur. With the business because I know because of my hiring process I could get the right person relatively fast like within at least 30 days. I could have somebody else in play to be doing that may be as good at their role or better because usually if I lose a team member, it's because they kind of either the business outgrows them or they've outgrown the business, but there's like, they're no longer that culture fit maybe. [00:12:11] And then they leave, which is cool. Then I can go find somebody that's even better. And I, over time at DoorGrow, either my team members have leveled up, like I've had Adam for over a decade or I level up the team members like by getting new ones. Yeah.  [00:12:27] Laith: Well, there's different people for different phases of growth, right? [00:12:30] You know, you get to the zero 1 to 5 million, you get to the 10 million, you know, we've changed our team and it's evolved. I mean, I've had people that have been with me since I started instantly, but then there have been people like client success I think we should upload this position maybe with somebody with an ops background because they understand the client a little bit more. [00:12:47] And I just did that recently and I'm like, Oh my God, game changer. Like, you know, client success, having an ops brain, they can go and help our clients and say, Hey, you should think of things very differently. I also think like a misconception, like talking about the your example, because like one. [00:13:00] You know, one person left the whole team crumbles. If that ever happens and you have the wrong team, right? Because people, you know, I have people that will say, you know, like 20 percent of your team members make 80 percent of the work. I go, maybe at your company, not mine. I go a hundred percent of my team members make a hundred percent of the work. [00:13:16] Why would I have 20? And you know, the magic, I tell my team, Hey, just 20 percent of you guys are making pretty much all the work very consistently. Everybody's like, what the F am I doing here? Then if those 20 percent are taking over the work, like that's not. That's a misconception. Of course you have A level players, but, you know, and I always talk to our internal team about it. [00:13:32] I'm like, Why do we have an A level department here, but a B level department here, but then a C level department here? Like, why can't we all be A level and working towards the same goals and help each other, you know, collaborate. And I think like finding A plus players, they're not easy to find. But like A level players can also help those, let's say B level players become A level players. [00:13:50] Like that's like, that's part of it. When you have good people, they help other good people grow. And I think that's like a huge misconception. It's like, I have this really good person, but then like, I was here, but like the rest of my team is like, okay. I'm like, then you got to switch out your team, you know, keep your A level player, but then you need other A level players. [00:14:05] Cause like, if you're at 3 million in revenue, like you should be at seven and a half million with the right team, you know, and I see that even with my own thing is like when I switch out somebody, whether it's ops or client success or recruitment, I do this all the time. And I up level, Oh dude, like, I'm like, man, this is what heaven and unicorns and rainbows look like. [00:14:23] You know, I don't even have to worry about any of this stuff. They're just taking care of it. They own it. And that's where like the zone of genius comes in. Yeah. Yeah, because you want with that resonate section, right? You want people to be like, that's me. I want to work there so bad. Like, that's exactly what I want to do all day. [00:14:39] And people are like, really, you want to go through Appfolio all day? Like, that's what you want to do? And people were like, yes, I love Appfolio. I want to go through leases. I want to go, you know, coordinate with maintenance requests. Like there are people like that, that just because you don't enjoy it, which I don't blame you, you're an entrepreneur, owner, founder, whatever you are. [00:14:56] There are people that are like, that's my bread and butter. I got it. It's easy for me and I like to do it. And like that zone of genius, like if you could find people that go, I'm passionate about it, it energizes me, it makes me feel good. That's how you get A level players. Not somebody that's like, I'm good at it, but it's like a vampire sucked in my tongue. [00:15:13] Jason: Yeah, I call that them being a personality fit. Like if they're the, they resonate, they're the right personality fit for it. If they're the right culture fit, they'll believe in you and be inspired and want to support you and work for you. And then there's the skill fit, which really is, do they have the intellectual capacity to develop the skill or do they already possess it? [00:15:31] Right. Not everybody can have all three, you know, and if they can't have all three, they're not really going to be a great executive level team member that you can trust to think or make decisions. So then they become, maybe they could be people as process. Like they're like a robot, just do what I tell you to do. [00:15:46] So, and this may be a perception. Is everybody is Assistantly, is it all Filipino hiring? Where is talent sourced from this? [00:15:54] I guess my question.  [00:15:54] Laith: I got you. So externally, it's Philippines and Latin America, Argentina, Colombia, Mexico, and then the Philippines is our talent pool. I've also sourced from like Eastern Europe and different countries, but the Philippines and Latin America are typically the two talent pools in which we pick from. [00:16:11] Jason: So one of the things I've noticed that's a challenge in the property management space for those that are listening, I think there's one of the things I've noticed is that it's really common for entrepreneurs to be miserable in their own businesses, have an entire team, and not have an assistant for themselves. [00:16:28] And it's really mind boggling to me that they build an entire team around themselves and they don't support themselves and they don't have an assistant. So my usual recommendation is their first hire should probably be an assistant. It doubles their capacity immediately and allows them to be more effective at whatever they're doing. [00:16:47] And so that's kind of that first little bridge. I think a lot need to build in order to get to the next levels. They just need an assistant. Maybe around 50 units or something, they need an assistant and that allows them to get to another level. And then the next major, the most important hire that any of these property managers that are visionaries or entrepreneurs could bring into their business would be an operator because this is kind of an opposite personality type to the business owner. [00:17:13] Business owners like to create operational systems, but they don't like to run it. They don't like doing the details they don't like running the planning meetings or you know running the hiring system or building out process documentation. That's not usually the most fun For the entrepreneurs and it's usually that's all the stuff on their to do list that they've been avoiding for like months It's been on their to do list. [00:17:35] I got to do this. I need to do this And what they really need is an operator or an operational person now It can be challenging to find good operators, especially when you're trying to You offshore and stuff like this because you're needing somebody that's a high level of intelligence. They're not going to be this person is process that's just going to follow a to do item list. They need to think they need to make decisions. Is this something that is possible through Assistantly or through offshoring? Is this something you've been able to do even in your own business?  [00:18:05] Laith: Yeah, I mean, I'd say our three highest requested positions are executive assistants, operators, and marketers, right? [00:18:11] And that's typically what I see. And I say, don't get an EA confused with an operator. And I think a lot of people try to, like, kind of intertwine those roles. They're completely different. You know, so when somebody goes, well, I want an EA that has ops background. I'm like, no, what you need is an operator, and then you need, you know, you need an EA. [00:18:25] So EA, then operator. That's how I recommend, very similar. Talking about the EA, and then I'll get into the operators. So. EA, by far, is the number one hire for you, because like you said, it opens up time capacity. It's funny, I've been pitching EAs for four years, it took me three years, I hired an EA not too long ago, even though that's like, you know, what I pitch. [00:18:44] And I'm like, holy shit, dude. I go, I've been pitching this. Why haven't I had an EA? Oh man. I mean, like I've added to her plate for the last, who knows how long, but I mean, from like, if my email inbox every day is at zero, my calendar is always organized, you know, I have research on all my prospects. [00:18:59] I have research on all my meetings before like all prepped ready to go before I get into for the day. All the follow ups for me when, you know, when I talk to a client and I'm trying to close a client on a strategy call, for example, they think it comes from me, it comes from Angie. I don't do any of that stuff. [00:19:14] She creates the portal, she follows up with the client, she nurtures 'em, they close. I don't do anything. She, you know, engages with my LinkedIn for a couple hours a day. She helps with my post writing. She helps with the blogs. She helps with the case studies. She helps with the reviews. She's unbelievable. [00:19:28] And these are all the things that I used to do on my plate, especially that like sales component of like client communication. Dude, that used to take me hours a day, like at least two to three hours a day. Like for me to free up two to three hours a day in my own capacity to go focus on strategy and vision, infinite ROI for me. [00:19:44] Right. So like EAs, like, you know, email calendar management, you know, client prospect communication, CRM management, you know, obviously some light marketing, like light marketing tasks. And then also helping with your personal stuff. Like I go to a lot of conferences, I'm sure you do too. Masterminds, all that kind of jazz, like booking flights, itineraries, hotels, like, All that stuff's taken care of for me. [00:20:05] I don't ever have to worry about it. I check in. I'm in like the first 10, like I check in right at the time. I'm like always in a good seat. I, you know, so that always works out super well. So like, those are just some things in EA can do.  [00:20:16] Jason: Yeah.  [00:20:17] Laith: That I think like number one hire for like both personal and business get like EA, it will change your life. [00:20:22] It's a highest requested position, probably like in the United States, Canada, New Zealand, Australia at the moment is an EA. Like if you don't have an EA, I don't know how, like you're just doing everything on your own and then you're just going to throw it out.  [00:20:35] Jason: Yeah. I love not having to ever look at my email. [00:20:39] It's like my favorite. I like email is the email and having to like calendars and checklists and like these things are the bane of my existence. I love building things, creating things and being able to like coach and support people. And so for me to be able to stay in my area of genius and not have to do the stuff that I don't enjoy, I think it, I think as business owners, we often make the mistake early in the entrepreneur journey of believing that because we're the business owner, we have to be miserable or we have to do certain things like, Oh, well, I'm the business owner. [00:21:15] I have to do my own email or I have to do the accounting piece or I have to do sales or whatever it is you might not enjoy doing. And the reality is you don't have to do anything if you're king or queen of your business. You really don't have to do anything that you don't want to do If once you build the business up to a size where you can build an entire team around you But we usually build the wrong team because we're showing up consistently as the wrong person in the business  [00:21:42] Laith: Well, I always say, the bottleneck is you. [00:21:44] If you really look at it you're the one, you know, you're the one controlling everything. I mean, like you're saying that I got to respond to emails. They don't have my tone of voice. You know how people are going to not think it's me. Really? What? Why is that? I mean, do you look a couple of responses? [00:21:56] I mean, I even had my EA use Claude AI, she mapped, she got my tone dialed in. So if it's emails or blogs, or any of the social media posts, even my LinkedIn and comments and engagement, like people think it's me, she matched it through ai, like she's AI enhanced, like, and I have all that training I give to people on for EAs. [00:22:15] Hey, you want your EA to sound like you? I have it like, here it is. Make it easy for you. Yeah. There's no there, there's no excuses there. Getting into operators, 'cause like that's like, well, okay, ea I get it, they're an assistant level, but like operators, that's a high level role. What does that look like in the Philippines or you know, Latin America? [00:22:32] You can find a good operators, right? But again, operators are different than EAs in the fact we're like, they think of things very macro. They look at the business as a whole and see like where they can streamline things, where they can fill in gaps, where they can like stop the leaking of the holes. They love implementation of systems, implementation of processes, like they like to tweak that kind of stuff and especially property management, you can find really good, you know, operators, like even, I know, again, I'm going to use Appfolio as an example, or whatever, you know, there's a ton of tools out there like you should never be in your tools and platforms. [00:23:04] You should have your operator managing the day to day tasks in your, you know, because that's the whole idea when you hire somebody in offices and manage those day to day things in your business so that you don't have to deal with it. If there's a fire should be your operator that, you know, it should be that type of person to like, Hey I'm taking care of this. [00:23:19] I'm working on the day-to-day type of things. This is kind of high priority. This is medium priority, this is low priority. You know, because when you're operating, if you are operating your business, you are not growing your business 'cause you're the one operating it, right? Like, there's no way you can grow from 50 doors to a hundred doors to 300 doors. [00:23:35] I talked to the guy in Baltimore who just, he's a property management client. But he just came on and he is like, dude, I'm at like 800, 900 doors. But I can't get past a thousand. And I'm like, why? And he goes, well, I'm like working like 18 hours a day. I'm like, why are you working 18 hours a day? [00:23:50] Right? Because he's like, yeah, he's like, well, I'm pretty much the property management of a lot of these things. Yeah. And I'm like why don't you just hire somebody ? He's like naming the tasks, right? Of like, I'm like looking at it like, you know, pre qualifying leads and day to day operations with, you know, interactions with tenants and helping with the maintenance and responding to those maintenance tickets and scheduling the payments and, you know, all that kind of stuff. And I'm like, you're doing those for your clients? Why are you doing those for your clients?  [00:24:16] Jason: Yeah, that's like frontline level work. That's like the first exit to make in your business is to exit the frontline work. [00:24:22] Yeah.  [00:24:22] Laith: 100 percent and I'm like, just have somebody like, and that's what I'm saying with the whole operator. Cause like an EA is for you, an operator for your business. That's the difference, right? Like that's, you know, EA for you, operator for your business. And if you have yourself taken care of and you have your business taken care of, are you telling me you don't have capacity to grow your doors and scale and, you know, get to the revenue targets? [00:24:42] Like that's obviously like, once you have those two dialed in, you got time back, you know, you're looking at things, just you know, plugging in where you, you know, you need to, but it's not so much the day to day anymore, which is that's where you feel actually a sense of freedom. [00:24:56] Jason: Yeah, no, I love it. I want all of my clients to get an EA. We surveyed them and we were really surprised how few of them have an assistant. I was like, this is what we teach, but it's hard for them to justify. And they also are their control freaks in the beginning. And it's difficult for them to trust. [00:25:13] But once you have somebody that is a good culture fit, a good personality fit, a good skill fit, it's easy to start to let go of things, it's easy to start to trust. But before that, you shouldn't trust and that's the mistake, they've probably been burned, they brought in the wrong person and they tried to maybe trust and you can't, like, you're not, that's stupid, you're not supposed to trust people that you shouldn't trust. [00:25:36] Laith: And it takes, I mean, look, like I'm a full, honest and transparent person. Like sometimes it takes a couple of people to find your unicorn, right? Like I always say, you go through a couple of donkeys and zebras to get to your unicorn, right? Like it happens like, you know, is your first hire, like when you, whether it's local or offshore going to be your ultimate 10 year hire? I don't know, maybe, you know, hopefully, but maybe not. [00:25:56] And then you hire somebody else. Like I've been burned. Of course. Like I've hired you a Filipino and you've been burnt, but then you find like an Adam, and you're like, dude, this guy is like Lord and Savior to me. I can't function without this guy. And you have to go through the process, you know, because like, again, you being the bottleneck, if you don't just, you got to, it's like rep, you got to keep doing it until you find the right person. [00:26:16] Then you, when you find the right person, you're like, this is it. We're going to grow. There's no way we don't.  [00:26:21] Jason: Yeah, absolutely. So, what should people know about, well, what can they, what should they expect to spend to have a really good operator? I mean in the U. S. you're looking at like 60 to 80k minimum, right? [00:26:37] Minimum to have a decent operator by a year. What if they're using maybe Assistantly or going, you know, to these other countries, what? What's sort of the cost savings for those that are like, man, the operator sounds like a dream. How can I get one?  [00:26:51] Laith: Yeah. And it operator obviously depends on where you're located. [00:26:53] Of course. Let's say like I even like you find an operator in California, you're spending like probably six figures you know, depending obviously where you're located, but like, you know, let's say the average is. Let's just give an example. 75 grand, right? You know, like with us, and it's that 75 grand, you got to take care of HR, payroll, taxes, benefits, typically. [00:27:12] With us, you're typically spending between 30 to 36, 000 for the year. So it's pretty much half. And then we take care of all the HR, payroll, benefits. You don't have to worry about any of that stuff. Taxes, compliance, all that jazz. And then it's a write off for your business. It's like a software write off, which makes it even super attractive. [00:27:28] So, the fact that we will source, really great candidates for you. We will help you obviously interview because I think that's super important. Like, again, like Jason mentioned, everybody has a different process. You want to ask them questions according to you and make sure it's the right fit. [00:27:41] Then we will onboard you, but then we also manage them on a day to day as well. You know, making sure the clock in it. highest level, keeping them accountable. And we keep track of all that stuff on the backend. So that performance success on the talent side and the client side is, you know, part of our managed solution. [00:27:55] You know, and if anything doesn't ever, you know, for example, you hire Kate, after eight months, you're like, Hey, you know, I want to try somebody else. It's we offer a free replacement guarantee. We can switch out people as easy in 48 hours as possible. So, The cost savings, it's half. That's why people do it. [00:28:09] So, you know, even the guy from Baltimore, he goes, so you're telling me I can hire two people for the price of one?  [00:28:14] Jason: Yeah.  [00:28:14] Laith: I'm like yeah. You can hire essentially two virtual property managers for the price of one. That's exactly what I'm saying. And then I, and then we take care of all this stuff on our backend. [00:28:22] And so now his team can double the way he wants to, and he still gets that stuff taken care of on his plate.  [00:28:28] Jason: Yeah. Very cool. All right. Well, Laith, awesome having you here. I think everybody listening should reach out to Assistantly if they don't have an assistant yet, and get an assistant. I think we have a special DoorGrow code or something's set up with you guys I believe that they can use. Let me see if I can find it here in our vendor database. But yeah, I've heard great things about you guys from others. And I think it's, you guys would be a great company for people to go with. Yeah, so our clients get a 10 percent recurring discount on their subscription if they use our links. [00:29:03] So we'll make sure and throw that link out to the marketplace if people are looking for it. On our podcast episode, when we post this and yeah, and check out Assistantly. Well, what's the easiest way for people to get in touch with you besides that?  [00:29:17] Laith: Yeah, I mean, I mean, my email is Laith@assistantly.Com if you want to reach out to me. It's LAITH@assistantly.Com if you want to reach out to me directly. Otherwise, our website assistantly. com you can book a call. It typically gets routed to me or my team members. It's a great way for us to kind of have a good 30 minute strategy session where we're going to outline the role, the responsibilities. [00:29:37] Take all your blame dump of like, this is making me frustrated. I don't want to do this. I need help with this. Like, we take all, like, just, you literally come. You don't got to come with anything. You come, you just vent, we take it, we organize it, and we say, hey, how does this look, you know, for the job description? [00:29:51] According to the RDoc, essentially, right, template, how does this look? They go, great. And then, We can go head on accordingly. So we make it super easy for you. I mean, from you just brain dumping to us putting the JD to getting candidates to onboarding, like you sit back, relax, you take care of all that stuff off your plate. [00:30:06] So, any way I can help, I'm just here to support.  [00:30:09] Jason: Awesome. All right, Laith, appreciate you coming and hanging out with us here on the DoorGrow show and excited to do more stuff with you in the future.  [00:30:17] Laith: Awesome, Jason. Appreciate you, my man.  [00:30:20] Jason: All right. So, if you are a property management entrepreneur and you're wanting to grow your business ,add doors, you're struggling with operational stuff, you want some systems and some processes and mechanisms and an operating system, planning, people, process systems installed in your business.by an operator, you want some help getting these things in place, reach out to us at DoorGrow. We can help you with that and then you can leverage, you know Assistantly to get the bodies get the people that can really make the difference but you need to give good people good systems and good training and this is stuff that we can help you with here DoorGrow supporting your operators, we've got a call just for operators that we do every friday and we have a call every Wednesday for BDMs. [00:31:02] And this is how we're helping grow and scale companies rapidly. And if you want to be part of that rapid growth and be around other cool entrepreneurs talk to us about joining our mastermind and we'll see if you're the right fit for the group. So until next time, everybody to our mutual growth. Bye, everyone. [00:31:17] you just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!  [00:31:44] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from today's episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.

Attending auctions can be a game-changer for property managers and BDMs looking for new rent roll leads.Deniz Yusuf, together with Darren Hunter, gives you this eight-step strategy that turns auction attendance into a goldmine of new rent roll lead opportunities.Auctions attract potential property investors who haven't secured a new property yet and will no doubt be looking for a new property manager, offering rent-roll lead opportunities to introduce your services.From connecting with auctioneers and the sales team to engaging with investor bidders and buyers, this eight-step guide shows you how to build lasting relationships and expand your rent roll.Ready to take your rent roll growth to the next level?Dive in and discover how attending auctions can grow your rent roll.​

Attending ‘open homes' (sales ‘open for inspection') is a great opportunity for property managers and BDMs to generate quality rent roll leads.Deniz Yusuf and Darren Hunter share a five-step strategy that transforms these open-home events into a steady source of new business that will grow your rent roll.From building relationships with sales agents to identifying potential property investors and following up, this five-step guide walks you through every step to ensure you're the go-to property manager for property investors.Ready to turn open homes into a rent roll lead machine?Dive into this video and article and learn how to unlock new rent roll growth opportunities today!​

Send Rita a text with your thoughts!Welcome to our first ever live podcast, where I recorded with a live studio audience!  Haha not exactly, but I was joined by some pretty amazing travel pros who were able to ask questions live.  Listen in on some of my ideas that you can use to really promote your travel business during Black Friday this year.In this episode, I share:·     Black Friday offers from value adds to exclusive bonuses·     Creating unique packages and using time to promote quick action·     Partnering with your BDMs to get additional support·     and so much more!Enjoy (and take action)!Register for Plan Your Year Workshop: https://prepforwaveweek.com/planyouryearGet the Wave Season Starter Kit: https://programs.steeryourmarketing.com/products/courses/view/1157765Register for the next Live Podcast!Next week - 12 Days of Xmas/Advent Calendar: https://calendly.com/ritaventures/step-live-xmas-advent?month=2024-11&date=2024-11-05Marketing with Masterclasses-Prep for Wave Week: https://youtu.be/yS-qxnSfWvs---------------------------------------------------------------JOIN the Cruise Content Library: https://programs.steeryourmarketing.com/products/courses/view/1166776JOIN Marketing Business School:https://programs.steeryourmarketing.com/products/courses/view/1117728Say HI on Social:LinkedIn: https://www.linkedin.com/in/ritaperez19/Instagram: http://www.instagram.com/takethehelmvbsFB Group: https://www.facebook.com/groups/529490048073622 Direct EMAIL:rita@steeryourmarketing.com

- Chat on digital badges on Twitch and Peloton - Andrea's involvement in Monopoly Go - Open-ended, never-ending games like Candy Crush - Tom discusses negative self-talk and inadequacy - Earning digital badges and their psychological impact - Reference to David Blaine and past experiences watching him - Mention of a *King of the Hill* episode about Hank Hill learning to have fun - Discussion on people unable to enjoy situations, even at concerts - Idea for a "daycare" area at concerts for disinterested attendees - Admission of having a "no fun gene" and trouble enjoying the moment - Self-diagnosis of thinking he knows everything - Talking in absolutes and lacking open-mindedness - Suggestion for a month-long, communication-free retreat for self-improvement - Brief debate on Adderall's influence on behavior - Story of a neighbor returning a lost boat key found under a truck - Humor about being caught shirtless at home by the neighbor - Speculation on surveillance and partner tracking - Incident of car rifling due to forgetting to lock it - Discussion on losing and finding the boat key - Realization someone likely discarded the boat key after deeming it worthless - Debate on car door locking and reasons for leaving them unlocked - Concerns about car break-ins for valuables like guns and pain pills - Living with behaviors due to laziness - Mention of identity theft worries - Debate on viewing door locking as a minor inconvenience - Acknowledging personal flaws and challenges in behavior change - Discussion on self-doubt and not knowing everything - Contrast between being overly confident and feeling doubtful - Reflection on how long-time radio work affects thinking and communication - Mention of radio experience leading to constant planning and thinking ahead - Discussion on male retreats, referencing Aaron Rodgers - Jealousy of Aaron Rodgers' confidence and know-it-all attitude - Challenges of being confident in disagreements - Suggestion to keep the boat key out of the truck to avoid theft - Conversation on door checkers looking for unlocked cars - Mention of cars with auto-lock features - Interest in talking to someone who checks car doors at night - Idea of using glitter bombs or dye packs to catch thieves - Discussion on airbag pranks and people getting hurt - Watching YouTube fail videos involving stunts and car accidents - Interest in tracking devices and their effectiveness - Discussion on outdated and current robbery prevention methods - Hypothetical bank robbery scenario and intimidation - Reference to the “wet bandits” from *Home Alone* as a Halloween costume idea - Plans to dress as "wet bandits" with a child as Kevin for a parade - Desire to attend a Casey Musgraves concert in a custom nudie suit - DIY nudie suit with airbrush and rhinestones - Complaints about broken air conditioning and studio heat - Concerns over rent increases and potential relocation - Joking about turning to crime if forced to move - Mention of eating Polish food at a local mom-and-pop restaurant - Nostalgia for the old-fashioned feel of the Polish restaurant - Sadness over the decline of mom-and-pop shops - Discussion on needing a strict business manager to keep places open - Mention of a super yacht flipping in Italy with billionaire fatalities - Yacht company's CEO blames crew for preventable sinking - Speculation on why the yacht flipped - Mention of an artist named Los Camparinos and the song "Holy Smoke" - A humorous knock-knock joke with the word "Squirt" - Introduction of show hosts and surprise reactions to Andrea and Maisie's behavior - Recent BDM post about old school shirts - Talking about old shirts like Alice in Chains and Marilyn Manson - Mention of offensive shirt content - Wearing band and novelty shirts in middle school - Debate on the meaning behind Deftones' "Around the Fur" shirt - Wearing Big Johnson shirts and the humor behind them - Malcolm X shirts being banned in schools - Teacher Mr. Blood enforcing the ban on Malcolm X shirts - Shirt with Gamecock reference from Dan's father - Parents not understanding innuendos on shirts - Lyndon B. Johnson's reputation and behavior - Kids' clothing preferences like plain shirts and athletic wear - Indifference to fashion, preferring comfort - Kids not wanting graphic tees or logos - Popular items like White Crocs, Uggs, Lululemon shorts - Girls wearing Nike Pro athletic wear - Frustration over unused clothes, especially dresses - Dress code limits for family events, avoiding crop tops - Wearing athletic wear and being judged for it - Reference to past incidents of overzealous intimacy - Glass bedroom door creating silhouettes - Sleeping with dogs and the challenges involved - Humor about dogs during intimate moments - Obsession with Dansby the dog and planning vacations around him - Considering luxurious dog boarding facilities - Business idea for a dog paradise boarding facility - Hulk Hogan's past behavior and jokes about voting for him - Misunderstanding Indian food as Native American food - Buying wine to pair with Indian cuisine for dinner - George Carlin's views on the term "Indian" - Repeated yacht incident reference, lacking detail discussion - Yacht CEO blaming crew for errors causing sinking - Yacht's unsinkable nature if protocols were followed - Debate on crew's legal consequences - Captain survived; cook was one of the first to die - Man surviving similar incident becoming a divemaster - Hypothetical choice between drowning or burning - Reflection on being cautious vs. taking risks - Mention of "precautiousness" being viewed negatively - Joking about conspiracy theories and survival scenarios - Introduction of Little Monarch's song "We Got That Feelin'" - Voicemail and email segment announcement - Songs abruptly ending without fade-outs - Music production accidents left in as treats for listeners - Common rap phrases like "turn me up in my headphones" becoming clichés - Tupac's personas and artistic background - Upcoming Incubus concert - Advice to find positives in events, even small ones - Debate on sincerity in finding positives if usually indifferent - Calling people liars and being overly skeptical - Voicemail on becoming more talkative with age - Naturally talkative vs. being reserved - Preferring minimal conversation with strangers - Social media interactions and curiosity about others' posts - Road trip while listening to older shows - Various cooking techniques like using hot sand or pebbles - Provocative videos of noodle carts in Thailand - Rumors about gender of vendors, but it's entertaining - Comparison to bikini hot dog carts in America - Internet outages causing anxiety - Reliance on internet for daily activities and navigation - Stereotypes about Thailand's noodle vendors - Swingers in The Villages leading to exaggerated stereotypes - Caller discussing subjectivity in judging Olympic sports - Debate on human judgment vs. technology in sports - Historical Olympic judging with multiple judges for photo finishes - Generational style changes and repeating fashion trends - Street vendors selling roses and skepticism about intentions - Pre-printed signs held by people asking for money - Interacting with street vendors, from ignoring to eye contact - Newspapers sold on streets in Tampa and Miami - Reluctance to buy from roadside vendors due to hygiene - Nostalgia for homemade food like boiled peanuts - Juice tent in vacant lot, skepticism about appeal - Roadside businesses and odd vendors - Complaints about funnel cake and juice truck in the neighborhood - Preferences for neighborhood businesses - Fair-style trucks bringing a “circus” vibe - Desire for permanent food options over food trucks - Nostalgia for carnival food like funnel cakes, elephant ears - Frustration with neighborhood parking, especially in cul-de-sac - Curiosity about local food truck regulations - Brief mention of Blake Lively and Ryan Reynolds, hinting at potential tension - Celebrities facing pressure and scrutiny - Speculation on Ben Affleck's happiness post-divorce from Jennifer Lopez - Ben Affleck's early role in “Voyage of the Mimi” - Skepticism about gifted programs in schools - Funnel cake and juice trucks at schools - Gifted teacher who was also a clown - Clown-related activities in early education - Grizz being in gifted program with a high IQ - Critique of focusing only on IQ in gifted programs - Gifted kids being smart or delinquents - Joke about Florida and geography uncertainty - Debate on geography knowledge due to smartphone reliance - Preparing for emergencies with a gun and bullet - Tampa doctor avoiding hearing aids during a colonoscopy - Cactus Steve's hard times and GoFundMe - Getting a vehicle for Cactus Steve, like a small car or bike - Plugging Bart Marek real estate team - Tracking sex with a logging ring - Upcoming cruise and activities like kid's camp, free food - Past experiences in Nassau and staying on the cruise ship - Nostalgia for buying medications in the Caribbean - Buying Xanax during a cruise to the Bahamas - Sharing secrets after the cruise - Potential fights on the cruise - Concern about cruise not having White Claw - Bringing weed pills for relaxation - Enjoying walking around the boat and playing bingo - Interacting with BDMs late at night - No interest in dressing up for cruise parties - Cruise itinerary with spelling errors - Themed cruise parties like a white party - Joke about avoiding funnel cakes on the cruise - Humorous farewell and end of conversation

Thanks to all who might have caught the live stream, well, LIVE! lol it's insane to think that we've been doing "A Corporate Time with Tom & Dan" for over ten years! I still remember when even the idea of a podcast was a huge deal! Like, "You have a podcast?" Now, everyone has one, and I guess what sets this one apart is that it's on the radio! I would have never guessed THAT would be it's unique factor! Sh*t makes me laugh! Thanks for hanging out, and we hope you have a rad weekend! - d ### - Kicking off today's "A Mediocre Time with Tom and Dan." - Announcing BDM Appreciation Week with a special pool party luau for BDMs. - Tackling the confusion around ACT 10-year live event planning. - Calling for volunteers to help at Hourglass Brewing. - Seth stepping into fatherhood; discussing the boat tire incident. - Delving into Seth's boating mishaps, trailer issues, and humorous exchanges. - Seth's judgement under the influence during the boat incident. - Reflecting on how fatherhood has changed Seth. - Updates on BDM events, merchandise, and community engagements. - Tom shares his skiing adventures and recovery from drinking. - Exploring the competitive world of podcasting and "pod wars." - Discussing the highs and lows of parenting. - Preparing for Easter with family traditions and children's activities. - Imagining adventures with Harrington Junior Cars. - Speculating on Mike Tyson's potential fight and aging athletes. - Closing with updates on Seth's Dojo and the Tiny Tiger program. ### **Stay Connected:**   - [Website](https://tomanddan.com/) - [Twitter](https://twitter.com/tomanddanlive) - [Facebook](https://www.facebook.com/AMediocreTime) - [Instagram](https://www.instagram.com/tomanddanlive/)   **Tune In & Turn Up:**   - [Apple Podcasts](https://podcasts.apple.com/us/podcast/a-mediocre-time-with-tom-and-dan/id308614478) - [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9hbWVkaW9jcmV0aW1lLmxpYnN5bi5jb20vcnNz?sa=X&ved=2ahUKEwj6x-_il7mBAxX2moQIHRosAQwQ9sEGegQIARAC) - [TuneIn](https://tunein.com/podcasts/Comedy/A-Mediocre-Time-with-Tom-and-Dan-p393884/)   **A Corporate Time with Tom and Dan:**   - [Apple Podcasts](https://podcasts.apple.com/us/podcast/a-corporate-time-with-tom-and-dan/id994667625) - [Google Podcasts](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5saWJzeW4uY29tLzYxOTc2L3Jzcw?sa=X&ved=2ahUKEwj6x-_il7mBAxX2moQIHRosAQwQ9sEGegQIARAD) - [TuneIn](https://tunein.com/podcasts/Comedy/A-Corporate-Time-with-Tom-and-Dan-p1836090/)   **Unlock the BDM Vault:**   - [Join the BDM crew](https://tomanddan.com/registration)   **Rock Our Swag:**   - [Shop Tom & Dan merch](https://tomanddan.myshopify.com/)   **Join the Live Stream Party:**   - [Twitch](https://www.twitch.tv/tomanddanlive) or [YouTube](https://www.youtube.com/user/amediocretime)   **Discover Tom & Dan Watering Holes:**   - [Explore Tom & Dan Watering Holes](https://www.tomanddanwateringholes.com/)