#QualityMatters

In this podcast episode, we delve into the most common audit findings from a sample of audit reports gathered from the past couple of years. We focus on ISO 9001 standard clauses, discussing why these are frequent findings and their impact on the business. This week we dive into the most common audit findings from our sample, discussing how they relate to specific clauses within the ISO 9001 standard. These findings include inadequate documentation, lack of employee training, and non-conformance with processes and procedures. We then explore why these findings are so common and provide tips on how businesses can avoid them. For example, we discuss the importance of having clear and concise documentation, the need for regular employee training, and the benefits of conducting internal audits. Throughout the episode, we emphasize the importance of addressing audit findings promptly and effectively to ensure continued compliance with ISO 9001 and to drive business success. We also highlight the benefits of leveraging technology and automation to streamline processes, reduce errors, and improve overall efficiency. We hope this episode serves as a valuable resource for businesses looking to improve their QMS and ensure compliance with ISO 9001. We provide insights into the most common audit findings and offer practical tips on how to avoid them, ultimately helping businesses achieve their quality objectives and drive long-term success. #QualityMatters podcast is sponsored by Texas Quality Assurance Host: Darci Chambers – “The Boss Lady” https://www.linkedin.com/in/darci-chambers-b2196683/ Co-Host Kyle Chambers – CEO Texas Quality Assurance https://www.linkedin.com/in/kyle-chambers-tqa/ Learn more about Texas Quality Assurance, #QualityMatters and save time and energy for what matters most online! #QualityMatters home http://qmcast.com/ Texas Quality Assurance http://texasqualityassurance.com/ LinkedIn https://www.linkedin.com/company/texas-quality-assurance/ Facebook https://www.facebook.com/TexasQualityAssurance/  Instagram https://www.instagram.com/texasqualityassuance/ Twitter https://twitter.com/TexasQualA @TexasQualA Subscribe to the podcast  iTunes - https://itunes.apple.com/us/podcast/qualitymatters/id1447300405 Google/Android - http://subscribeonandroid.com/qmcast.com/feed/podcast/ Spotify - https://open.spotify.com/show/4rfI0Y7oySM1zkSR57Pwcr TuneIn - https://www.stitcher.com/podcast/qualitymatters https://www.stitcher.com/podcast/qualitymatters

The war between Russian and Ukraine is no news to anyone today, but the impact that this conflict combined with the growing divide between the west and the rest of the world may be implications on the international standards organization and structure. What happens to China's plans for developing certification standards with Russia and its markets cut off from the rest of the world? Maybe we don't have all the answers yet, but its always important to pose the right questions. Join us today on #QualityMatters. Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/ Chris Paris of Oxebridge Resources. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

Such a great conversation today. We've had the pleasure of knowing Justin Gauthier for several years now. Join in on the conversation today as we dive into the more personal side of Quality and Business. Turns out some of the same tools that make for great relationships at home are useful in the workplace if we're to build solid trusting long lasting teams. Even more so, if we are to be champions of doing with is good in this world, well our cup has to be filled first before we can fill other person's cup. Justin Gauthier https://www.linkedin.com/in/the-justin-gauthier/ Wicked Energy Podcast https://www.wickedenergy.io/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

We're welcoming Michael Mills back to the podcast today.  This is a tough topic for a lot of people (including the Quality Geeks) how to write a Quality Policy that inspires the team, provides a framework, meets the requirements of the standard and is not just well... boring and dull.  If you struggle with this (and we bet you do) you'll take comfort in knowing you're not alone. Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/

Energy Continuity Conference powered by OGGN in partnership with Texas Quality Assurance and #QualityMatters will provide attendees with an opportunity to learn about new and existing industry codes and standards, hear about emerging trends from experts, and discuss new issues that they face. As an exhibitor, you will have a unique opportunity to reach both new and veteran operators, managers, and industry leaders. We are looking to you and your team as vendors/sponsors and looking for speakers. Contact us to leave more about taking part of the Energy Continuity Conference 2023! Topics will include: Turnaround ManagerNatural DisastersWorkplace Violence – Active Shooter –Physical Security & Cyber SecurityEmergency preparednessCrises ManagementEnvironmental ResponseSupply Chain SecurityDisaster Recovery – Preparation for Technology Failures https://energycontinuityconference.com/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

If you've ever been a part of an external audit, we all know that it requires a lot of patience going through the standard and listening to some stories from the auditor, but Lizard People is a new one. You'll just have to tune in and check out today's episode to see what Lizard People have to do with Context of the Organization. You're not gonna want to miss this one! Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

What a fun conversation with Roz Lowe today discussing American Manufacturing. Roz has quite the background from growing up in machine shops to quality and business development. It's a simple truth that the fundamental principles of quality management are at the heart of small business success and have been and will continue to be at the heart of the American dream. Roz Lowe on LinkedIn Delta Hi-Tech Inc. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

The ISO 9001:2015 standard is currently undergoing revision. Likely we can expect a revised edition by 2025, but nothing is known for sure yet. Today' we're joined by Chris Paris of Oxebridge Resources. The changes in the last update in 2015 was rushed, with a lot of ambiguous and often difficult to manage edits, the big question is will the new edition fix these or introduce more...? #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com

We've got one of our favorite guests back today, Mark LaCour from OGGN & Modal Point to talk about recession proofing your business. It has been said that recession is opportunity in wolf's clothing, and we tend to agree. While the likely looming recession (possibly announced by the time this episode airs) is scary and worth stress and anxiety, it is like any other risk. The flip side of Risk is Opportunity. What opportunities lay at your feet now and into the next 1-2 years you're not aware of yet? #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

What are risks, risk based thinking, preventative actions and contingency plans? Today we're discussing in more detail what the difference is between these, how they are related, and what you can do in your business. FREE Resources https://texasqa.com/free-resources-downloads/Risk & Contingency Planning https://texasqa.com/free-download-risk-opportunity-contingency-planning/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Countless measurements are made daily to ensure "quality" work, and behind all these measurements is the theory and practice of metrology. Have you ever wondered how you know your measurements are good? From the pipes and machinery running on every industrial site and building to medicine and electronics, what you measure matters. Even more so often is the theory behind it and how and why we make those measurements. Today we're joined with Robert Mims from ThermoTemp to discuss metrology. ThermoTemp course info: https://thermotemp.com/learning-lab/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

We're joined today by Chis Carson, Sr. Director of Auditing & Business Operations at DEKRA Certification North America. DEKRA is one these scary certification bodies, that maybe are not so scary after all. Join us for the conversation today and decide for yourself. You might be surprised to hear how the certification bodies go though similar audits they put all of us through. Texas Quality Assurance has worked closely with DEKRA for several years now and are a trusted and valuable resource. If you're looking for certification to standards such as ISO 9001, ISO 45001, ISO 14001 and more, then you're in the right place. Learn more about DEKRA https://www.dekra.us/en/and Chris Carson https://www.linkedin.com/in/chris-carson-0a71045/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Such a fun conversation today with Damian Gangoo discussing real world education needs for real work and jobs that exist in the market. Perhaps, and dare we say it, college is not the ideal route for everyone, and perhaps more than a college degree is required. Join in, and let us know what you think! Contact Damian Gangoo on LinkedIn https://www.linkedin.com/in/damian-g-039767a2/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Ton's of buzz words from the "The Great Resignation" to "Gig Economy" float around, but we all have heard how hard it is to find and keep good employees. Recently we conducted a survey with OGGN & BIC Alliance to understand the top issues businesses consider worthy of contingency plans. More than hurricanes and other natural disasters or even cyber security was workplace instability. The Great Resignation is hitting most every business right now, and making it harder than ever to keep and attract good talent. What's the cause? And what's the solution? We might not have all the answers yet, but one thing is for sure, the new normal is not hear yet and may not be like anything we're expecting. At the end of the day, people are people and our old ways of may not work as well in our changing world. Good news is, you can improve and make the most of it. Erin UrbanExecutive Coach, Elevate Your Impact   281.698.7698 |   www.coacheurban.com   Forbes Coaches Council Member   Leadership Psychology Certified www.coacheurban.com  https://www.linkedin.com/in/erinurban https://www.youtube.com/c/CoachEUrban #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Such an exciting program to get a new generation involved in the Oil & Gas / Energy Industry! There is still time to register, and we encourage all recent high school grads and university students struggling to find that one thing that inspired them! You don't want to miss this conversation about a unique education opportunity to learn real "Skills" with Sean Thomas - Senior Manager of Training and Development at API - American Petroleum Institute. API SkillsReady first class has limited seats available. Interested students should apply by June 15, 2022. Program Benefits Job training from some of the leading experts in energy operationsAccess to leaders from global energy companiesDevelopment of technical writing, team work and career development skillsAPI Certificate of Completion that is recognized throughout the natural gas and oil industry Curriculum Scope The curriculum will focus on providing baseline industry knowledge and skills-based education to prepare participants for entry-level operational roles in the industry.  These courses provide an overview of the natural gas and oil supply chain, inclusive of hydrocarbon basics, segment operations, and an understanding of basic facility operations.  The curriculum will cover safety procedures and concepts, critical equipment utilized at facilities, and general operational processes that are applicable to all industry segments. Sean Thomas - Sean Thomas is the Senior Manager of Training for the American Petroleum Institute.  His duties include overseeing the API training program and working with its network of over 100 API-U global training providers.  He has been in training, professional development, and education for 25 years working across a number of industries. Website w/ application: https://www.api.org/products-and-services/training/skillsready Blog: https://www.api.org/news-policy-and-issues/blog/2022/05/09/api-skillsready-program-prepares-next-generation-of-natural-gas-and-oil-industry #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

What's it like building an ISO 9001 Management System with Robert Khami - Arsham Aluminum Alloys. This week we're honored to have Robert Khami join us to talk about the process of building an ISO 9001 compliant QMS on a short time table. Robert and the rest of the team at Arsham Aluminum Alloys did a fantastic job with minimal resources and short on time. If you've ever been curious what the process is like, this is a great example, tune it and check it out! Arsham Aluminum Alloys: http://www.arshamaluminum.com/ #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Darci rejoins the conversation today to discuss her first hand experience in an Internal Audit. Listen in as we discuss the role of an auditor and the difficulty in avoiding consultation, and how some basic negotiation tactics can be used successfully to ensure an effective audit. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

We're back! We apologize for the pause in new episodes for #QualityMatters, but we're back! Today we're diving into a topic that Kyle is very passionate about, the role of small business in Oil & Gas here in America. The simple fact is, the super majors like Chevron and Exon do not play near the role in Oil & Gas extraction for the average American as small business does. https://sbecouncil.org/2020/04/17/reminder-during-the-covid-19-crisis-the-oil-and-natural-gas-industry-is-dominated-by-small-businesses/ Drilling Oil and Gas Wells Size of Firms by Number of Employees Percent of Total Employer Firms in the Drilling Oil and Gas Wells Sector Less than 10         70.5% Less than 20         80.5% Less than 100         93.4% Less than 500         97.4% Support Activities for Oil and Gas Operations Size of Firms by Number of Employees Percent of Total Employer Firms in the Support Activities for Oil and Gas Operations Sector Less than 10      71.4% Less than 20      82.9% Less than 100      95.4% Less than 500      98.4% The role of newly evolving ESG "Environmental - Social - Governance" requirements is placing additional requirements on small business.  But this is not all bad news.  The small businesses and teams that are prepared to implement, and quickly and more efficiently than the larger or otherwise slower counterparts are in a great position to dominate their space and stay competitive.  Special thanks to our friend Mark LaCour of OGGN the "Oil & Gas Global Network" for joining us again today.  Be sure to follow OGGN (as if you have not already) where ever podcast can be found.   #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance

Quality Coordinator / Management Representative, Quality Manager, what's the difference?  Well, we're going to tell you in this episode.  ISO 9001 really doesn't give much direction other than leadership and top management, but generally accepted is the role of the "Quality Manager". This means and is important that your Quality Manager has management level authority.  They need to be taken seriously and have the ability to carry out tasks and trainings as a manager would. More important than the title, is the people skills.  Kyle discusses this in detail in this episode.  A quality manager has to be able to communicate well with all people.  Imagine the veteran welder that's never been questioned now being told he has to rework something because it doesn't meet the criteria.  You need a quality manager that can respond well and convince the veteran welder it's for the good of the company and therefor his own good.  #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

One more new thing, UGH!  This is a struggle in the workplace, we've all heard it there's "An App for That".  It seems that there is always a new flashy program that's going to make things easier, better, faster, greatly improve how we do things. 

We are excited to share with you some new changes coming to #QualityMatters.  Kyle recently launched a poll on LinkedIn to see what you, our listeners thought of the content and would like to hear.  Your responses were heard.  You all want more about tips and tricks and running a QMS, less about case studies.  It looks like we've convinced you that having a QMS is a great thing, now you want to know how.  So, in the future, that's what the content of #QualityMatters will be.  To that end, we will be phasing out Darci and looking for a new cohost.  Darci has been great to get the podcast launched and a good listener base, but she's not prepared to dive into the how to's.  Plus, she's ready to get back to just being mom and wife, and maybe quilter. We hope you enjoy this episode as we discuss the upcoming changes. #QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

The Dalkon Shield was an IUD developed in the 1960s by OB-GYN Hugh Davis with electrical engineer Irwin Lerner.  They brought in a lawyer, Robert Cohn, to help them form The Dalkon Corp.  Because The Dalkon Corp had no sales force, they decided to sell the product to another company.  That company was AH Robins, who made Robitussin and chapstick, among other things.  After more than a decade, many findings came out about the Dalkon Shield.  Instead of using a monofilament string, this IUD used hundreds of tiny filaments covered by an open-ended sheath.  The tiny spaces between the filaments provided a ladder for bacteria to climb from the vagina to the sterile uterus. In this episode, we recount the many, many times this was brought as a concern to officials at AH Robins and the equally many times the concern was dismissed.  A quality control manager plays the hero and keeps expressing concern until he loses his job.  Ultimately, AH Robins had to pay out millions to their female victims that suffered unmentionable medical issues. https://www.washingtonpost.com/archive/entertainment/books/1985/11/17/the-dalkon-shield-disaster/6c58f354-fa50-46e5-877a-10d96e1de610/ https://embryo.asu.edu/pages/dalkon-shield#:~:text=The%20Dalkon%20Shield%20was%20an,was%20supposed%20to%20prevent%20pregnancy. https://crimejunkiepodcast.com/white-collar-dalkon-shield/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

The U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF/JRMC), Yokosuka detachment has thousands of gallons of oil routinely drained from ships coming into dry dock.  Special teams have to be on standby and ready at any given time to remedy a spill.  Shop X-99 consists of 65 members, 28 of which are oil specialists.  Shop X-99 also holds the seven member ‘Mada Yatte Tanda (MYT) team.  This team, in keeping with SRF/JRMC's organizational goals, decided to improve technology, specifically their burdensome, unwieldy equipment used for oil clean up. After identify stakeholders, the team used a tree diagram to describe methods and tools used in the clean up process.  After answering questions, they determined the root causes of their difficulty of clean up was mostly the machinery they used.  The team used hand-operated skimmers to chase the oil, they had to use dozens of hoses.  Set up and transportation was time-consuming and required many workers.  The team decided to completely reverse the system of clean up and since there was no funding, they had to create their own equipment with what they had on hand.  The new process and equipment exceeded the goals of the MYT team and provided many intangible benefits. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

In 2006, Singapore's Housing and Development Board wanted to improve work processes and better support it's own mission.  They enlisted the help of Accessway V2 Innovation & Quality Circle to help.  Accessway V2 used the Lotus Blossom Technique to identify problems and solutions.  They decided the problem with the most potential solutions would be the easiest to solve.  This revealed that the tool to check accessible ramp gradients would be the easiest problem to solve.  Also in 2006, at this time, Singapore's Ministry of National Development announce that the entire island would have to be fully barrier free by the year 2011.  So, improving the tool to accurate measure the ramps made sense. The current tool, the dumpy level, was cumbersome, time consuming, and it was possible operators were not trained well to use it.  After discussing, brain storming and product research, the Accessway V2 team determined that making a specialized tool would be best, and they were right.  The Gradient Measuring Tool was developed.  Not only did the new tool surpass the goals of the team, it was modified to be used in a number of other public works projects. https://asq.org/quality-resources/articles/case-studies/quality-tools-help-singapore-housing-and-development-board-develop-award-winning-new-product?id=521e70dea6e444f5830247e7a8794362 Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This week's episode is the third and final in a series with API the American Petroleum Institute. We had the pleasure of speaking with David Miller, PE, F.ASCE Senior Director, Standards Development | Global Industry Services about the latest edition of the API Spec Q2 management system standard for Oil & Gas Service providers. If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org/. And if you or your team is looking for help and support in preparing for certification, from Internal Audit prior to the certification or preparing for certification contact our sponsors at Texas Quality Assurance. Learn more about #QualityMatters & Texas Quality Assurance : LinkedIn | Facebook | Twitter  | Instagram  | YouTube www.qmcast.com | Texas Quality Assurance

This week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Kevin Ferrick about the monogram program with API and its roots going back to the 1920's at the very start of the Oil & Gas industry. If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org/. And if you or your team is looking for help and support in preparing for certification, from Internal Audit prior to the certification or preparing for certification contact our sponsors at Texas Quality Assurance. Learn more about #QualityMatters & Texas Quality Assurance : LinkedIn | Facebook | Twitter  | Instagram  | YouTube www.qmcast.com | Texas Quality Assurance

This week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Anchal Liddar about API GIS Standards and its role within API and just learning a lot about API and the work they do. If you are new to the Quality Management world or the world of monograms and certification in the Oil & Gas industry, this is a must listen to episode. If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org/. And if you or your team is looking for help and support in preparing for certification, from Internal Audit prior to the certification or preparing for certification contact our sponsors at Texas Quality Assurance. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Could it be that we just solved the world supply chain problems...? Maybe so, maybe no, but you have to tune in and check it out to see for yourself. We have our guest from last week's episode Rob Carlson on with us. If you are local to the Houston area, check out the good folks with SBDC through the San Jacinto college system Robert Carlson has extensive U.S. domestic and international business experience with corporations, universities and government agencies. He is well versed and knowledgeable in general management, project and business development, relationship building, synthesizing, problem resolution, importing and exporting. Additionally, he is fluent in oral and written Japanese. Carlson is a graduate of Brigham Young University and holds BA in Economics. He also attained his Master of International Management from the Thunderbird School of Global Management. What are your thoughts on the issues facing the Global Supply Chain? We'd love to know. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Quality Matters and we believe that Small Business Matters as well. That is why we are thrilled to have Robert Carlson from our local SBDC "Small Business Development Center" on the show today. The SBDC with the help of fantastic folks like Robert Carlson have been instrumental in the success of Texas Quality Assurance during the COVID-19 pandemic and economic fall out. If you are local to the Houston area, check out the good folks with SBDC through the San Jacinto college system Robert Carlson has extensive U.S. domestic and international business experience with corporations, universities and government agencies. He is well versed and knowledgeable in general management, project and business development, relationship building, synthesizing, problem resolution, importing and exporting. Additionally, he is fluent in oral and written Japanese. Carlson is a graduate of Brigham Young University and holds BA in Economics. He also attained his Master of International Management from the Thunderbird School of Global Management. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Such a fun conversation today with Kris Early of GyroData. The technology used in drilling for oil & gas has advanced so very far. These updates enable drilling teams to save not only time and money, but minimize environmental impacts on a large scale. Find Kris Earl on LinkedIn https://www.linkedin.com/in/kris-earl-655830128/ https://www.gyrodata.com/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

In our last episode of the Top 5 Quality Management System Failures of all time according to Domenic Tramontana, we discuss the Ford Pinto.  Most people are familiar with the disaster that was the Pinto.  I had heard jokes about it but didn't really know what was funny.  I was shocked when I learned more about the Ford Pinto. The fact is, Ford knew about their gas tank problem.  Not only did they know, they held a patent to a safer tank that OTHER car manufacturers were using in the same size cars at the same time.  Furthermore, Ford ran the numbers.  At their calculations, it would be less costly to Ford to make the car as it was designed and pay out damages than to redesign the whole car.  Ford really did wrong on this one.  Trying to get the car produced before new laws were in place caused them to hurry the production leaving no time for redesign or retooling.  Thus, the disaster of the Ford Pinto was created. https://philosophia.uncg.edu/phi361-matteson/module-1-why-does-business-need-ethics/case-the-ford-pinto/ https://www.motherjones.com/politics/1977/09/pinto-madness/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

We continue the Top 5 Quality Management System Failures of All Time-a review of an article written by Domenic Tramontana.  We quickly discuss a design flaw with the iPhone 4-an antenna in the wrong place.  Kyle tells us about the process of testing and validation.  Included in this episode is the Teton Dam.  Construction began on the dam in 1972, and was completed in November of 1975.  On June 3, 1976, two small seeps were observed.  On June 5, 1976 the embankment breached and there was a rapid release of the entire contents of the reservoir.  This flooded 5 counties, 300 square miles and traveled 155 miles downstream. We discuss the planning, lack of communication and lack of sufficient treatment that caused this incident.  So many different steps could have prevented this tragedy.  We discuss them all.  https://damfailures.org/case-study/teton-dam-idaho-1976/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Out of the Crisis by W. Edwards Deming (Author) According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them. https://www.amazon.com/Out-Crisis-W-Edwards-Deming-ebook/dp/B08BSXH7W3/ref=sr_1_2?dchild=1&keywords=out+of+the+crisis&qid=1625322331&s=digital-text&sr=1-2 Deming offers a theory of management based on his famous 14 Points for Management. "Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment." Kyle Chambers | CEO & Founder of Texas Quality Assurance Rob Thompson | Chief Sales Officer Steve Louis | Managing Director for Eternal Energy ******************************** Kyle Chambers on LinkedIn https://www.linkedin.com/in/kyle-chambers-tqa/ Texas Quality Assurance: https://TexasQA.com Rob Thompson on LinkedIn https://www.linkedin.com/in/rthom/ TruCore Business Development: https://www.trucorebd.com/ Steve Louis on LinkedIn https://www.linkedin.com/in/steveglouis/ Eternal Energy: https://www.eternal-nrg.com/ The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the paper towels we use to clean up their mess. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization.  http://qmcast.com/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Can OSHA force you to get the shot (ETS for COVID-19 Vaccine)? Is there any precedent for this in the past? What's this gonna do to workplace safety culture? Is osha gonna become the next distrusted part of the political machine? Seems there are far more questions and answers at this point in time period the COVID-19 ETS, emergency temporary standard, is not even out yet but we're already preparing for what it might bring to our workplace. It is vitally important that we focus on are people, on our culture within our organization, and on maintaining those critical relationships with our team members to keep them safe to maintain productivity to maintain an effective and healthy work environment. Find more in the links below OSHA COVID-19 FAQ's https://www.osha.gov/coronavirus/faqs OSHA ETS "Emergency Temporary Standard" https://www.osha.gov/coronavirus/ets OHSA Healthcare ETS https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.502 OSHA Mini Respiratory ETS https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.504 OSHA Respiratory Protection https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.134 OSHA Blood Borne Pathogen (Hep B Vaccine) https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1030 Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Can OSHA force you to get the shot (ETS for COVID-19 Vaccine)? Is there any precedent for this in the past? What's this gonna do to workplace safety culture? Is osha gonna become the next distrusted part of the political machine? Seems there are far more questions and answers at this point in time period the ETS, emergency temporary standard, is not even out yet but we're already preparing for what it might bring to our workplace. It is vitally important that we focus on are people, on our culture within our organization, and on maintaining those critical relationships with our team members to keep them safe to maintain productivity to maintain an effective and healthy work environment. Find more in the links below OSHA COVID-19 FAQ's https://www.osha.gov/coronavirus/faqs OSHA ETS "Emergency Temporary Standard" https://www.osha.gov/coronavirus/ets OHSA Healthcare ETS https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.502 OSHA Mini Respiratory ETS https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.504 OSHA Respiratory Protection https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.134 OSHA Blood Borne Pathogen (Hep B Vaccine) https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1030 Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

The Hubble Space Telescope is a space telescope that was launched into low Earth orbit in 1990 and remains in operation. It was not the first space telescope, but it is one of the largest and most versatile, renowned both as a vital research tool and as a public relations boon for astronomy. The problem is, when it went up into space, the lens wasn't configured properly and it required one of the most large scale repair efforts in human history. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

We preach each week about how Quality Matters and what benefits we have when it goes well. But this time, we are starting a mini series on what can go wrong, and horribly horrible wrong when Quality Management Systems fail. The first in this week's mini series, we explore what went wrong with the Three Mile Island nuclear plant disaster. This is the initial article with the top 5 disasters. https://www.qad.com/blog/2019/09/the-top-five-quality-management-system-failures-of-all-time This is the article on 3 mileisland I found and referenced https://world-nuclear.org/information-library/safety-and-security/safety-of-plants/three-mile-island-accident.aspx Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

How Good Humans Sell by Catherine Brown (Author) https://www.amazon.com/How-Good-Human... If you don't think of sales as an honorable profession, you haven't read Catherine Brown's new book: How Good Humans Sell: The Proven Path to B2B Sales Success. A veteran of 25+ years of B2B (business-to-business) selling, Catherine understands what it means to start and build a business during challenging times. She launched her first sales consulting firm in 2003 and now runs the sales training firm, ExtraBold Sales, where she coaches others to sell with confidence. Her sales system includes psychology research that gets at the heart of why people don't sell effectively. She also trains on the reasons people buy (it's not what you think!). Her process helps business owners take the frustration and worry out of business development so they can close new business without wasting money on one-size-fits-all sales training. Catherine lives in Texas with her family and her boxer, Penny. She loves taking Penny for walks https://extraboldsales.com/, reading, planning her next globetrotting adventure, watching sci-fi, and hosting dinner parties. She has a BA from Rice University and is a StoryBrand Certified Guide. Watch the entire interview on YouTube "Quality Management Simplified" https://www.youtube.com/watch?v=NFm6JS42cw4 Kyle Chambers | CEO & Founder of Texas Quality AssuranceSteve Louis | Managing Director for Eternal EnergyDarci Chambers | The Boss Lady at Texas Quality Assurance Kyle Chambers on LinkedIn https://www.linkedin.com/in/kyle-chambers-tqa/Texas Quality Assurance: https://TexasQA.com Steve Louis on LinkedIn https://www.linkedin.com/in/steveglouis/Eternal Energy: https://www.eternal-nrg.com/ The Business Visionaries Book Club is presented by #QualityMatters.Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the paper towels we use to clean up their mess. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization. http://qmcast.com/

This week we are sans Darci again, but Kyle is talking with our friends at BIC Alliance on how to stand out in the crowd with Jeremy Osterberger, President and Chief Operating Officer. Jeremy has some great lessons from his own career personally and from his family generations back in the Oil & Gas and Energy Industry at large. Watch this week's episode on YouTube Maybe you need to stand a brick or cook biscuits in the morning, but find your mark and make it count! Regardless where you are in your career or in the Oil & Gas Industry at large, the great folks at BIC Alliance are there to help you and your team meet your strategic goals and objectives, find and hire the right people and stand out in the crowd. Find Jeremy on LinkedIn at https://www.linkedin.com/in/jeremyosterberger/ BIC Alliance Website https://www.bicmagazine.com/ Learn more about Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Be sure to check out PART1 this two part episode! This is one of the more exciting episodes we have done, and we are releasing this in a special 2 part episode. We have the legendary Mark LaCour of OGGN of the oil and gas global network joining us this week, stepping in for Darci. But more so this is the hot topic of the day, but it does not need to be a topic filled with fear and uncertainty and anxiety. All problems have solutions, and the key to identifying good solutions is the use of quality management principles and the process approach. So please join us as we discuss the impacts of the COVID-19 delta variant, actual risk to our employees and our selves and the perceived risk and its impact on our organizations as a whole. As Edward Deming so often discussed, these are combinations of common and specialty causes, and understanding that can be crucial to finding good lasting solutions to get back to doing work that matters. Guest Co-Host this week is Mark LaCour of the OGGN Oil & Gas Global Network Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This is one of the more exciting episodes we have done, and we are releasing this in a special 2 part episode. We have the legendary Mark LaCour of OGGN of the oil and gas global network joining us this week, stepping in for Darci. But more so this is the hot topic of the day, but it does not need to be a topic filled with fear and uncertainty and anxiety. All problems have solutions, and the key to identifying good solutions is the use of quality management principles and the process approach. So please join us as we discuss the impacts of the COVID-19 delta variant, actual risk to our employees and our selves and the perceived risk and its impact on our organizations as a whole. As Edward Deming so often discussed, these are combinations of common and specialty causes, and understanding that can be crucial to finding good lasting solutions to get back to doing work that matters. Guest Co-Host this week is Mark LaCour of the OGGN Oil & Gas Global Network Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

Each new innovation presents the fear of job loss, but each new innovation creates new opportunities no one could have expected. Join us this week discussing innovations in automation from Kroger or Checkers and more. In light of the pandemic, unemployment benefits, and the new post COVID world we are entering, what do you think the impact on the workforce will be? Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

As promised in last week's episode regarding Border Control on the Texas Border, we are exploring the craziest accident investigation Kyle has been involved in, the Three Stooges and Accident Investigations. Improper goal setting can result in some crazy unintended consequences. This week's episode gives us a great chance to explore how people can become rigidly aligned to a single cause, rather than examining the topic as a whole. Join us as we explore Larry, Moe & Curly. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

This week is something new something different for the #QualityMatters podcast. We are examining the border crisis on the Texas border through the lens of quality management and root cause analysis. Let's face it things in life are almost never as simple as we think they are. People in politics, the workplace, even in our own homes and families and churches we tend to find the single cause that we want to champion. The problem of course is that the world is so much more complex than we often realize or examine it to be. Multiple causal factors exist. When any side champions one cause above sorting out the ultimate root cause well you wind up with a big muddled mess. Quality matters folks, quality matters in our home in our work in our governments in our churches and our families. These principles matter. We hope you can learn something from today's episode and apply this to problems you are facing in your life and in your work and dig in and understand that there is oftentimes a deeper root cause or multiple causal factors that all must be addressed in an organized manner. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

We previously discussed a similar article involving a four day work week where Microsoft ran an experiment in Japan. Today we are discussing a very similar experiment where the entire nation (just about) of Iceland has moved to a standard four day work week. Sounds great to us, but the questions we have are, is this sustainable and will it work here in America? There are a lot of factors involved, potential of unintended consequences, but worth considering! What do you think? Check out Episode 40 below! https://qmcast.com/work-life-choice-challenge-2019-summer/ WASHINGTON — Researchers in Iceland found that a four-day workweek, without a pay cut, improved worker's wellbeing dramatically. The study, published by the independent think tank Autonomy, followed 2,500 workers in Iceland for four years to see how they would react to only 35 to 36 hours of work a week instead of 40. The researchers said after tracking workers from 2015 to 2019, it was "by all measures an overwhelming success." https://www.khou.com/article/news/nation-world/study-iceland-four-day-workweek/507-bbd986bf-2b1b-40b3-844d-b52fd2b35e4e#:~:text=WASHINGTON%20%E2%80%94%20Researchers%20in%20Iceland%20found,a%20week%20instead%20of%2040. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

In this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be positive all the time so that we can truly become better, happier people. For decades we've been told that positive thinking is the key to a happy, rich life. "Fck positivity," Mark Manson says. "Let's be honest, sh!t is fcked, and we have to live with it." In his wildly popular Internet blog, Manson doesn't sugarcoat or equivocate. He tells it like it is - a dose of raw, refreshing, honest truth that is sorely lacking today. The Subtle Art of Not Giving a F*ck is his antidote to the coddling, let's-all-feel-good mind-set that has infected modern society and spoiled a generation, rewarding them with gold medals just for showing up. Kyle Chambers | CEO & Founder of Texas Quality AssuranceRob Thompson | Chief Sales Officer for TruCore Business DevelopmentSteve Louis | Managing Director for Eternal EnergyDarci Chambers | The Boss Lady at Texas Quality Assurance Kyle Chambers on LinkedIn https://www.linkedin.com/in/kyle-chambers-tqa/Texas Quality Assurance: https://TexasQA.com Rob Thompson on LinkedIn https://www.linkedin.com/in/rthom/TruCore Business Development: https://www.trucorebd.com/ Steve Louis on LinkedIn https://www.linkedin.com/in/steveglouis/Eternal Energy: https://www.eternal-nrg.com/ https://www.youtube.com/watch?v=Zt9ViTKDvg0 The Business Visionaries Book Club is presented by #QualityMatters.Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the paper towels we use to clean up their mess. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization. http://qmcast.com/

Happy Independence Day. Part 2 of today's 2 part episode we examine the Emancipation Proclamation in both its historical context and as an example of what a mission and vision for an organization can and aught to be. Let this be a lesson on leadership, and the price to be paid when an organization looses sight of its vision. Proverbs 29:18 says Where there is no vision, the people perish. The Emancipation Proclamation President Abraham Lincoln issued the Emancipation Proclamation on January 1, 1863, as the nation approached its third year of bloody civil war. The proclamation declared "that all persons held as slaves" within the rebellious states "are, and henceforward shall be free." Despite this expansive wording, the Emancipation Proclamation was limited in many ways. It applied only to states that had seceded from the United States, leaving slavery untouched in the loyal border states. It also expressly exempted parts of the Confederacy (the Southern secessionist states) that had already come under Northern control. Most important, the freedom it promised depended upon Union (United States) military victory. Although the Emancipation Proclamation did not end slavery in the nation, it captured the hearts and imagination of millions of Americans and fundamentally transformed the character of the war. After January 1, 1863, every advance of federal troops expanded the domain of freedom. Moreover, the Proclamation announced the acceptance of black men into the Union Army and Navy, enabling the liberated to become liberators. By the end of the war, almost 200,000 black soldiers and sailors had fought for the Union and freedom. Juneteenth (short for “June Nineteenth”) marks the day when federal troops arrived in Galveston, Texas in 1865 to take control of the state and ensure that all enslaved people be freed. The troops' arrival came a full two and a half years after the signing of the Emancipation Proclamation. Juneteenth honors the end to slavery in the United States and is considered the longest-running African American holiday. On June 17, 2021, it officially became a federal holiday.  January 1, 1863 By the President of the United States of America: A Proclamation. Whereas, on the twenty-second day of September, in the year of our Lord one thousand eight hundred and sixty-two, a proclamation was issued by the President of the United States, containing, among other things, the following, to wit: "That on the first day of January, in the year of our Lord one thousand eight hundred and sixty-three, all persons held as slaves within any State or designated part of a State, the people whereof shall then be in rebellion against the United States, shall be then, thenceforward, and forever free; and the Executive Government of the United States, including the military and naval authority thereof, will recognize and maintain the freedom of such persons, and will do no act or acts to repress such persons, or any of them, in any efforts they may make for their actual freedom. "That the Executive will, on the first day of January aforesaid, by proclamation, designate the States and parts of States, if any, in which the people thereof, respectively, shall then be in rebellion against the United States; and the fact that any State, or the people thereof, shall on that day be, in good faith, represented in the Congress of the United States by members chosen thereto at elections wherein a majority of the qualified voters of such State shall have participated, shall, in the absence of strong countervailing testimony, be deemed conclusive evidence that such State, and the people thereof, are not then in rebellion against the United States." Now, therefore I, Abraham Lincoln, President of the United States, by virtue of the power in me vested as Commander-in-Chief, of the Army and Navy of the United States in time of actual armed rebellion against the authority and government of the United States,

Happy Independence Day. Part 1 of today's 2 part episode we examine the Declaration of Independence in both its historical context and as an example of what a mission and vision for an organization can and aught to be. https://www.archives.gov/founding-docs/declaration-transcript In Congress, July 4, 1776 The unanimous Declaration of the thirteen united States of America, When in the Course of human events, it becomes necessary for one people to dissolve the political bands which have connected them with another, and to assume among the powers of the earth, the separate and equal station to which the Laws of Nature and of Nature's God entitle them, a decent respect to the opinions of mankind requires that they should declare the causes which impel them to the separation. We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.--That to secure these rights, Governments are instituted among Men, deriving their just powers from the consent of the governed, --That whenever any Form of Government becomes destructive of these ends, it is the Right of the People to alter or to abolish it, and to institute new Government, laying its foundation on such principles and organizing its powers in such form, as to them shall seem most likely to effect their Safety and Happiness. Prudence, indeed, will dictate that Governments long established should not be changed for light and transient causes; and accordingly all experience hath shewn, that mankind are more disposed to suffer, while evils are sufferable, than to right themselves by abolishing the forms to which they are accustomed. But when a long train of abuses and usurpations, pursuing invariably the same Object evinces a design to reduce them under absolute Despotism, it is their right, it is their duty, to throw off such Government, and to provide new Guards for their future security.--Such has been the patient sufferance of these Colonies; and such is now the necessity which constrains them to alter their former Systems of Government. The history of the present King of Great Britain is a history of repeated injuries and usurpations, all having in direct object the establishment of an absolute Tyranny over these States. To prove this, let Facts be submitted to a candid world. He has refused his Assent to Laws, the most wholesome and necessary for the public good. He has forbidden his Governors to pass Laws of immediate and pressing importance, unless suspended in their operation till his Assent should be obtained; and when so suspended, he has utterly neglected to attend to them. He has refused to pass other Laws for the accommodation of large districts of people, unless those people would relinquish the right of Representation in the Legislature, a right inestimable to them and formidable to tyrants only. He has called together legislative bodies at places unusual, uncomfortable, and distant from the depository of their public Records, for the sole purpose of fatiguing them into compliance with his measures. He has dissolved Representative Houses repeatedly, for opposing with manly firmness his invasions on the rights of the people. He has refused for a long time, after such dissolutions, to cause others to be elected; whereby the Legislative powers, incapable of Annihilation, have returned to the People at large for their exercise; the State remaining in the mean time exposed to all the dangers of invasion from without, and convulsions within. He has endeavoured to prevent the population of these States; for that purpose obstructing the Laws for Naturalization of Foreigners; refusing to pass others to encourage their migrations hither, and raising the conditions of new Appropriations of Lands. He has obstructed the Administration of Justice, by refusing his Assent to Laws for establishing Judi...

We're still not sure what living in a van down by the creek has to do with Objectives and Key Results, but you'll have to tune in to find out for yourself! Join our team of business visionaries for this unique livestream discussion on " Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs " by John Doerr All opinions expressed are that of the individuals themselves. The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the paper towels we use to clean up their mess. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization. http://qmcast.com/ Kyle Chambers | CEO & Founder of Texas Quality AssuranceRob Thompson | Chief Sales Officer for TruCore Business Development Steve Louis | Managing Director for Eternal Energy https://youtu.be/v6xQ_ri_HYo #QualityMatters presents the Business Visionaries Book Club "Measure What Matters" - Objectives & Key Results Check out the video for the "Good Catch Card" here https://www.youtube.com/watch?v=WTc5P... Kyle Chambers on LinkedIn https://www.linkedin.com/in/kyle-cham...- Texas Quality Assurance: https://TexasQA.comRob Thompson on LinkedIn https://www.linkedin.com/in/rthom/- TruCore Business Development: https://www.trucorebd.com/Steve Louis on LinkedIn https://www.linkedin.com/in/steveglouis/- Eternal Energy: https://www.eternal-nrg.com/ The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the paper towels we use to clean up their mess. As Benjamin Franklin said "The bitterness of poor quality remains long after the sweetness of low price is forgotten." You need the edge of quality in your organization. http://qmcast.com/

A health organization in New Zealand hands in its standard accreditations for a more strenuous criteria program. This is a very interesting case study in which Spectrum Care in New Zealand decided to trade in their standard accreditation for a performance-based model.  Being a government funded organizations, Spectrum had certifications that they were required to keep and accreditations that they achieved voluntarily to show a standard of excellence.  They consistently achieved the maximum three-year certification for the voluntary accreditation.  After evaluation the accreditation, Spectrum felt it only assessed the health and hospital side of things.  The organization wanted something more strenuous that really assessed how they managed their business. After some consideration, Spectrum handed in their accreditation certificate and went for the New Zealand Business Excellence Criteria.  This is closely aligned with the Malcolm Baldrige Criteria for Performance Excellence.  This Criteria accreditation assesses seven organizational elements including leadership, strategic planning, business results, process analysis, etc.  This gives a better overall evaluation of the business and goes further than just assessing what they do.  This evaluation system assesses how they manage and plan for what they do, how they manage the people and the information, and their customers.  See, a company can be good at turning out widgets, but they could be even better if they assessed these seven other elements. After working towards the Baldrige-based criteria, Spectrum decided to apply for the New Zealand Business Excellence Award.  The organization received the Silver Award after evaluation and said their obvious next step is to go for the gold. I love organizations that look for improvement.  Spectrum was doing great but looked at the system that said they were doing great and decided they could do better.  Once they achieved better, they knew there was still a higher level and strived to achieve that.  There's always, always room for improvement. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance

There's more than one way to skin a cat, or to achieve Quality Management.  That's one of the best things about Quality Management, it's not a one size fits all.  In this episode, we discuss several different approaches, as laid out by Carter McNamara on managementhelp.org.  All of these approaches are beneficial to different companies depending on your needs.  WE kind of had fun with this episode, with Darci quizzing Kyle on the different approaches listed to see if he agreed with the description I had before me, but it's a good example of the different ways you can achieve a Quality Management System. In this article, McNamara mentions the ISO 9000 system, which is what I (Darci) have become familiar with.  I know from listening to Kyle that the ISO 9001 standard does not pigeonhole you into a once and done system, which is a common misconception.  The 9001 standards simply asks you to write down the way you do things, and do it that way.  If something changes or does not work, record that, too.  I know that is simply stated, but it's also that simple.  For example, when I started helping Kyle with Texas Quality assurance and then I took on accounting and payroll, he made me type up procedures for those aspects of the business.  I was the uncooperative employee.  I was so mad I had to type it up and kept asking how much detail I needed.  Ever the patient auditor, Kyle would simply reply, “Someone that has never done this before needs to be able to read your procedure and get the job done correctly.”  UGH!!  But I tell you what, I've used those procedures myself every month since then to make sure I'm doing it correctly and there are currently changes I need to make that will simply be saved as a new revision.  I do not have to scrap the whole thing. "I am not going to lie, it's a pain to get it going and make sure you have each step recorded correctly.  Another truth, it is well worth it." - Darci This episode that reviews the article by Carter McNamara mentions 10 different approaches to Quality Management.  Find one that works for your people and your processes and start saving time for what matters most to you-and start adding to the bottom line while making your employees happier in their job. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance