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Producer Nick Earnshaw and my agent at the beach Mark Grimes join me in the studio. Today's guests include Army Pod caster from "AS FOR Football " podcast Dan Head, Mr, Negadelphia P.J. Corda and Fran McLaughlin from Philly Pretzel with his "High school Athletes in the Spotlight"
Title: "S6 Ep 16: Meet Dan, Head of Media & Communications at Greater Birmingham Chambers of Commerce" Description: In this exciting episode of our podcast series, we have the pleasure of introducing Dan, the Head of Media & Communications at Greater Birmingham Chambers of Commerce. Join us as we delve into Dan's journey, expertise, and the impactful role he plays in shaping the media landscape within the vibrant Birmingham community. Throughout our conversation, we uncover Dan's insights into the evolving realm of media and communications, exploring the strategies and initiatives that drive engagement, foster connections, and promote economic growth. From traditional media platforms to the digital landscape, Dan shares his invaluable perspective on navigating the ever-changing media environment. Discover how Dan and the Greater Birmingham Chambers of Commerce are spearheading innovative approaches to communication, amplifying voices, and championing the diverse businesses and industries that call Birmingham home. Whether you're a business owner, aspiring communicator, or simply intrigued by the dynamic intersection of media and commerce, this episode offers a wealth of inspiration and practical wisdom. Join us as we meet Dan, Head of Media & Communications at Greater Birmingham Chambers of Commerce, and gain unique insights into the power of effective communication in driving positive change and fostering community growth. --- Send in a voice message: https://podcasters.spotify.com/pod/show/faithbrynelsinsightsshow/message
Dan Head is the brand new CEO of Phrasee, the AI-based digital marketing company. One of the first things on his to-do list: a sit down with Politely Pushy. Dan tells Eric why he took the job, what his role as CEO will be, and the priorities he'll be focusing on. He also explains where he thinks the future is for brands and AI companies alike, along with some of the obstacles that still exist despite generative AI going mainstream in the past year. Phrasee has been around a lot longer than ChatGPT, and Dan gives us his take for what makes his new company uniquely different from everything else on the market.
Simak dan dengarkan Podcast Episode Kali ini. Hasil dan head to head 16 besar UCL. So Stay Tune.
Season Two Finale: The mystery of the artifact is made known and everyone fights to control it. ----more---- Featuring: Nate Ward, Ross Norris, Hilary Brenner, Kayla Ward, Bev Norris, Amy Pugh, B.D. Erbal, Dan Head, and Leah Norris. Opening music: Mystery and Thriller by Akisloukas. (//freesound.org/people/akisloukas/ ) Closing music: Guitar-Electro-Sport by Gvidon Бардюжа-Лёвкин from Pixabay
Thanks to today's guest are Dan Head. Dan is a veteran; an author and a podcast personality as well as working full-time as an Electrical Engineer. Dan came on the show to talk about his transition story. Thanks again to Dan for coming on the show. He wrote the book Swim, Bike, Run, Live, Love Repeat: A Story of Swimming, Family and Belonging - https://amzn.to/3CNXWFcWe talk about the importance of family, finding the right fit, and legacy. Other notes from the Show:https://linktr.ee/DannoE - All Dan's links https://www.asforfootball.com/ https://www.asforfootball.com/podcast/2022-season-preview/https://www.patreon.com/AsForFootballhttps://amzn.to/3wHY8lF - Mission Transition, Matthew J Louishttps://www.spreaker.com/episode/40047428 - Matthew J Louis Interview.
With the conspiracy now fully known, Sumner, Hewitt, Sinclair, and ANA must decide how to respond. ----more---- Featuring: Ross Norris, Hilary Brenner, Kayla Ward, Nate Ward, Bev Norris, Dan Head, and Leah Norris. Opening and closing music: Mystery and Thriller by Akisloukas. (//freesound.org/people/akisloukas/ ) Opening and closing music: Mystery and Thriller by Akisloukas. (//freesound.org/people/akisloukas/ )
Sumner, Hewitt, and Sinclair find their way back into Strom's lab and a conspiracy unfolds. ----more---- Featuring: Hilary Brenner, Kayla Ward, Ross Norris, Nate Ward, Bev Norris, B.D. Erbal, Dan Head, and Leah Norris. Opening and closing music: Mystery and Thriller by Akisloukas. (//freesound.org/people/akisloukas/ )
It's no secret that there is a general trend of costs increasing on Facebook Ads. However, in recent months many advertisers have been reporting larger than usual increases and big spikes in CPM. Remember, no matter what campaign type you are running be that traffic, engagement or conversions…what you are actually paying for is the cost per thousand impressions (CPM).In this episode I chat with Dan (Head of Client Services) about what we are seeing within the accounts we manage, and how to navigate the challenge of increased CPMs. What this episode covers:Why is CPM so important to monitor?What we are seeing on our accountsHow to manage your way through increased costsDan's tip of the week!
Sumner must escape, while Hewitt and Sinclair find their journey to Tiamat City more challenging than expected. ----more---- Featuring: Kayla Ward, Ross Norris, Hilary Brenner, Nate Ward, Dan Head, and David A. Introducing: Amy Pugh Opening and closing music: Mystery and Thriller by Akisloukas. (//freesound.org/people/akisloukas/ ) ----more----
Thank you for your patience as we are delayed on episode 15. A season two bonus episode. A collection of bloopers for you to enjoy. ----more---- Ross Norris, Nate Ward, Kayla Ward, Hilary Brenner, Bev Norris, B.D. Erbal, Dan Head, Stephanie Mast, David A., and Michael Andrew Meyers. Opening music: Mystery and Thriller by Akisloukas. (//freesound.org/people/akisloukas/ )
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Central Station - Stories from Outback Australian Cattle Stations
Danielle Doyle has become an iconic character of outback Australia over the past 7 years through her insightful (and hilarious) blog and "Miss Chardy". Labelled by her husband as an "indoor cat", Dan Doyle is not your typical cattle station manager’s wife. She doesn’t ride horses, and you won’t catch her out on a muster or in the cattle yards. She’s unapologetically authentic and has built a family and life she loves in the middle of “bum-truck-nowhere” despite not "fitting in". In this episode Dan and Steph have a yarn about Dan’s experience of marching to the beat of her own drum, and the launch of the “most effed cookbook ever”. Want to hear more from Dan? Head on over to the "Wild Spark" podcast to follow her adventures and have a good laugh. This podcast series is sponsored by the legends at Pioneer Water Tanks. Designed for Australia’s harsh and demanding conditions, Pioneer Water Tanks are manufactured using strong and durable, fully recyclable 100% Australian Zincalume® or Colorbond® steel. Their range of tanks are available from 12,000 to 250,000 litres in our standard range or can be custom built up to 2.6 million litres. To protect your valuable water assets and access it where and when you need it, insist on Pioneer Water Tanks - available Australia wide. Central Station is supported by ThinkWater Broome, your local water experts for irrigation projects big and small. Their fully stocked retail store sells the latest irrigation products, including fittings, pipe, filtration and solar supplies. Covering the Kimberley and Pilbara regions of Western Australia, their knowledgeable and passionate team are experts in the design and implementation of the most water efficient irrigation and water management programs across all sectors.
The Premier League have just announced a new Hall of Fame which will induct it's first two members next month, who do we think deserves to get in? We look at some of the main talking points over the last week in the world of football Jim takes on Dan again in another head-to-head this one is 'Who manages there?' --- Send in a voice message: https://anchor.fm/footballmusketeer/message
Dan Head knew he had a genetic predisposition to cancer after his father was diagnosed with colon cancer and was on a preventative path leading up to his diagnosis—thus catching the cancer at an earlier, more treatable phase. Dr. Matt Yurgelun, director of the Lynch Syndrome Center at Dana-Farber joins Dan and OMF to discuss hereditary predispositions to cancer and his research.
This week, I was accompanied by Ryan Doyle (Digital-first AE) and Shezeen Ali (Customer Success Manager) to discuss a few companies that try to expand outside the scope of their main product offering to seize up some auxiliary revenue. Facebook is getting into crypto, Salesforce wants a cut of the CDP game, and Sony wants to give you a ride. Stay in your lane! TRANSCRIPT: [0:00:17] P.J. Bruno: Hi, again. Welcome back to Braze for Impact, your MarTech industry discuss digest. I'm your host, P.J. Bruno, and with me today...two close friends. I have to my left here Shezeen Ali, to my right, Ryan Doyle. Ryan of sales, Shezeen of success. Hello to you both. [0:00:35] Shezeen Ali: Hello, thanks for having us. [0:00:37] Ryan Doyle: Great to be here. [0:00:37] P.J. Bruno: Yeah, thanks for coming on short notice. I just realized I'm going to be away next week, so we need to get into this week and I don't know what brought us about this topic, but this week's topic is, stay in your lane. [0:00:50] Ryan Doyle: Stay in your lane. [0:00:50] P.J. Bruno: And we're going to be discussing different companies that are trying to expand their company operations and revenue streams into, maybe, some things that are more trends, but definitely opportunities. [0:01:00] Ryan Doyle: Right. [0:01:00] P.J. Bruno: How you doing, bud? [0:01:01] Ryan Doyle: I'm doing fantastic. It's a back to back to back day with customer meetings. I'm glad that we got to do some of the stay in your lane content because I haven't even had a chance to digest some of the stuff that's gone down this week. [0:01:13] P.J. Bruno: Be a good refresher. Shezeen, how we feeling? [0:01:15] Shezeen Ali: I'm feeling good. You know, it's been a good week. This morning I had some good calls with clients and I feel that...I'm a customer success manager for those of you who don't know, and I feel that it's really fun when I get to put my own experience into my client's questions. This morning, I have to tell you guys, because I just felt so cool, a client asked me...a dating app client, was just asking me some questions. And it was so cool because I got to tell them how I use their app, what I think about the space, what I think about New York City, you know? [0:01:46] P.J. Bruno: A dating SME. [0:01:48] Shezeen Ali: Yeah. What I think about New York City dating, which is where they're targeting their customers, and it was just really fun. Guys, I just love my job. [0:01:58] P.J. Bruno: That's awesome. That's great that you were equipped with the advice, too. As this is the stay in your lane episode, let's jump right into our lane right now and get going. In case you haven't heard yet, Facebook is moving into cryptocurrency. Their subsidiary, Collibra, will offer a digital wallet for the coming Libra Coin. Now, you turned me on to this, Ryan, and as soon as you did I just started digging and learning a ton about it. It's an interesting topic and Facebook moving into something as secure as sharing money, or currency, it's a little scary, actually. [0:02:33] Ryan Doyle: When they've been so loosey-goosey with our data before. [0:02:35] P.J. Bruno: Right, exactly. [0:02:36] Ryan Doyle: And I think we've all seen how this space is also ripe for scamming and really bad things going down where people take the money and run. And what could Facebook do? Given some of the secrecy around cryptocurrency. [0:02:48] P.J. Bruno: That's what I'm saying. I think they need to repair some trust before this happens. But quickly, let's kind of digest and understand what it is. Obviously, we know the popular cryptocurrency, which is Bitcoin, and the whole idea behind it is it's not run by any sort of government body. And their trying to do the same thing with Libra, but further than that, it's not governed by any one anything. It's governed by all the different data miners. They all need to validate and approve every transaction. The whole point of crypto is it's decentralized. Libra, it seems like, it is centralized in a way. It's not a government body, but with Libra came the Libra Association, which is 28 companies that will partner in governing the currency. The likes of Uber, Lyft, Spotify, Visa, Ebay, PayPal, Stripe, Vodafone and more. And each company has an equal vote when it comes to decision making, but Facebook owns subsidiary Collibra, which will be the app that the sharing will happen through. It's tricky business because, yes, no government body is ruling it but... A large group of corporations, and obviously, they each have a vote and there's checks and balances but there's no sense of protecting the consumer as much as protecting their own hides. [0:04:05] Ryan Doyle: I would say first and foremost, in the old crypto paradigm you described, it's the miners and the people supporting the transactions that get the earnings of the newly minted Bitcoin, or whatever crypto they're working within. It's not just in this Libra example, something that is governed by a consortium of companies, but they are also going to earn a percentage on every transaction that comes through. So, it's less of Facebook saying, "Hey, we are going to make something great that the whole world and the un-banked can use." And more like, "We're going to start putting out our own currency now, we're going to make some money off of it, and we have the reach to hopefully make it successful." I think that it's a little bit of a wolf in sheep's clothing, and I would prefer Facebook didn't go this route because I'm really scared of them. [0:04:52] P.J. Bruno: Yup, terrifying. [0:04:54] Shezeen Ali: I think when I read that some of those partners are governing the currency, like you said, I kind of thought, "Oh, maybe this is okay, because we have some big companies here and they don't want to have their name attached to something that's going to go horribly wrong." But I still think Facebook claiming that they have some sort of process to verify the identity of users...I feel like we need to see that, before we actually trust it. [0:05:16] P.J. Bruno: Right. Already, House Financial Services Chairwoman Maxine Waters, a California Democrat, called on Facebook on Tuesday to halt development of Libra until legislators have a chance to evaluate the plans, and take action. So they're kind of already getting warning signs, and stop signals from various politicians. It's also been flagged to me that there's other associations that would be concerned with this sort of thing. The whole point was that, with Bitcoin, there's no agency as far as the governance. But now that we have this group that's kind of monitoring the governance, that comes with responsibility. And so, Libra is a permissions-based system, and the validaters are known, and I don't think they're ready for the implications. Because the U.S. Treasury has regulations and there's the know your customer and anti-money laundering laws and money made from currency exchange volatility, these are taxable events. So there's even more implications as far as IRS holding payment processors accountable. It just feels like there's a lot more- [0:06:17] Shezeen Ali: It's complex. [0:06:18] P.J. Bruno: Oh man, there's a lot at play. There's a lot of hoops to jump through and, for my call, I hope that it's enough to shut the thing down. Because even if you frame it as this thing that could be better for the world, right? Non-government run currency, the idea...I love it. But you still have to earn back some trust after Cambridge, you know? [0:06:37] Ryan Doyle: Right, and you see that the House Oversight Committee has already tried to bring Facebook to Capital Hill to have them testify before, and they just did not understand Facebook's business. The senator asked, "How do you make money if you're not charging users?" And Mark Zuckerberg says, "Senator, we run ads." They just don't understand how Facebook makes money. What won't we understand about them once they get this? If they have it their way just one more time, what's going to happen now? In a bubble, it seems cool. Maybe even safe. But even the U.S. Dollar is used to do bad things. What happens when the currency here is out of the consortium's hands and out into the world? Who will use it to do the next bad thing? Even when the money was coming directly to Facebook, they still accepted those Russian ads to influence the 2016 election. Stay in your lane. [0:07:24] Shezeen Ali: What made Facebook, do you guys think, even want to venture into this avenue? [0:07:29] P.J. Bruno: They see the opportunity in it, you know? And I think maybe to them it seemed like the cross-hairs of...honestly, opportunity for control but also an opportunity to seemingly give back. The whole idea philosophically, is making governments the bad guys, because they are controlling currency. So I think that's the positioning for it, but still it's not enough. [0:07:52] Ryan Doyle: Yeah, I would say they're always trying to become a layer of the internet. So they've become a authentication layer for so many sites, they've become an advertising layer...a way to make money and sell space for so many sites. And now they're getting even closer to that money by getting into the financial realm. Think of how much their advertising business could be bolstered if they understood the financial transactions of two billion people, and think of how well their financial business would do- [0:08:19] P.J. Bruno: Geeze. [0:08:19] Shezeen Ali: I don't want them to know any of that, please. [0:08:23] Ryan Doyle: So this is just one layer deeper for them, but a broad, reaching layer. [0:08:28] Shezeen Ali: Those are good points. [0:08:28] P.J. Bruno: I don't want them to see all the moisturizers that I purchase on Amazon. They wouldn't have access to that, right? [0:08:33] Shezeen Ali: I hope not! I was genuinely confused why they went down this avenue so those are both very good points [0:08:39] P.J. Bruno: And you know what, let's wrap this one up because I feel like we're staying on it awhile. But one thing I will say is a book that Ryan first read and shared with me, The Four, which just kind of talks a little bit about, really, the magnitude of the...for lack of a better word, treason that was involved in what went down with Facebook. I think people don't really understand the gravity of that. And there still has been minimal to...yeah there's been fines but, any other media company in that situation would be shut down immediately. [0:09:10] Ryan Doyle: There's a certain likeability that protects them at the end of the day, I think. [0:09:13] Shezeen Ali: Exactly. [0:09:14] P.J. Bruno: Anyways. So Facebook, please- [0:09:16] Ryan Doyle: Stay in your lane. [0:09:20] P.J. Bruno: All right, next up. Ryan, you want to talk the helm on this one, buddy? [0:09:23] Ryan Doyle: Salesforce lent its hand to the CDP industry this week. A long time legacy technology who has a history of acquiring and bolting together different technologies has finally announced that it would like to integrate those technologies by having a customer data platform. Customer data platform, for those listening and not familiar, is a way of tagging events, attributes, moving data around in your tech stack to different ends. Like Braze, even, where we could send them engagement data and they could send us customer actions as they occur. It's just a great way to make sure that data flows seamlessly between all systems and Salesforce has finally decided that they would like to do that even though they have preached for so long, "We're helping the next generation of marketing companies. We are enabling real-time marketing." To see this now, after CVPs have already been in a space for so long, it's just like, stay in your lane! What are you doing? You're already so far down this path. What makes you think this is going to work now? [0:10:28] P.J. Bruno: In a way, it seems like a natural progression. Just because we talk about the Salesforce Frankenstein monster, you have so many pieces to the puzzle, the customer data platform seems like adding some grease to the wheels. Right? Because you're just going to ease the sharing between all those pieces, but you know, that said it is yet another layer that you're stacking across all of this fragmented ecosystem. We should have seen it coming, though, because they acquired Datorama in 2018 and then less then a year later, "Hey, we have a CDP." Do you have a CDP, or did you just purchase one, and slap a sticker on it? [0:11:05] Ryan Doyle: Hot take. [0:11:06] Shezeen Ali: Oh. [0:11:07] Ryan Doyle: It's in service of saying that they are trying to stay next gen by releasing all these new features and now we can enable all these use cases, but to quote Dan Head, who just walked us through our legacy marketing battle card, or how we approach conversations with people who might be of a legacy marketing paradigm, "The architecture is just fundamentally misaligned with the purpose you're trying to solve for." So, in that sense it will never work. [0:11:35] P.J. Bruno: Was that Dan Head, as played by Tom Hardy from Peaky Blinders? [0:11:38] Ryan Doyle: Yeah, Alfie Solomons, in the Peaky Blinders, yeah. [0:11:42] Shezeen Ali: So good. [0:11:43] P.J. Bruno: Do you know how he closes every deal? He literally just slams the paper in front of...what have you got there- [0:11:46] Ryan Doyle: Just sign right there. [0:11:47] P.J. Bruno: Just sign, right there- [0:11:49] Ryan Doyle: Your name. [0:11:49] P.J. Bruno: And then I'll own fifty percent of Shelby Company Limited. Oh my god. [0:11:56] Shezeen Ali: Wow that was great. [0:11:58] P.J. Bruno: Peaky Blinders shout out. And so, we'll say to that, Salesforce- [0:12:01] Ryan Doyle: Stay in your lane. [0:12:03] P.J. Bruno: Stay in your lane, bro. All right, moving on. Shezeen, what have you got for us? [0:12:07] Shezeen Ali: Awesome. Sony...which...you all know Sony- [0:12:12] P.J. Bruno: Oh, we know. [0:12:15] Shezeen Ali: They have officially launched a taxi hailing app to rival Uber, specifically in Tokyo. When I think of Sony, I think of all their electronics. I think of PlayStation, that's a big one. [0:12:29] Ryan Doyle: Headphones. [0:12:29] P.J. Bruno: Yeah, love it. PS4. That's like how me and Ryan became friends. [0:12:32] Shezeen Ali: Oh, there you go. [0:12:33] Ryan Doyle: Mm-hmm (affirmative) That's the only place we are still friends. [0:12:35] Shezeen Ali: So I was pretty confused by this headline, so they actually announced last year that they were planning to do this, and then they have officially kicked off the service in Tokyo. It's called S.Ride. Essentially, what's going to happen is they're trying to rival Uber, and they've claimed that there are 10,000 licensed taxis in Tokyo. Because right now, the way that it works is there's already so many taxis in Tokyo, so Uber has already partnered with these taxi companies. It's there right now, and that's how they get these drivers. [0:13:07] P.J. Bruno: So you're saying there's like a maximum number of licensed taxi drivers that can exist? [0:13:11] Shezeen Ali: Right now. Apparently that's what it- [0:13:13] P.J. Bruno: It's like alcohol licenses in Philadelphia. [0:13:15] Shezeen Ali: Yes. [0:13:15] P.J. Bruno: It's like you need to buy one or pass it on. [0:13:18] Shezeen Ali: Yeah. And I'm not sure of how they could expand that, but Uber's already there and they're already doing it. And there's also JapanTaxi, which... I just went to Tokyo two months ago, and JapanTaxi was what everyone was talking about. That's like the...I guess you could think about it as YellowCab in New York, but most people just use that. [0:13:39] Ryan Doyle: Is it app-based? [0:13:40] Shezeen Ali: It is, yep. It used to not be, it used to not be, and then they integrated it into apps. I had a really bad experience with trying to get cars in Tokyo, you know, they have an amazing subway system. People talk about it all the time. It's like New York City on steroids. Definitely one of the more confusing subway systems I've ever ridden. No one it Tokyo speaks English, so as a tourist, which...they get a lot of tourists, some times it's late, it's like midnight. The subways aren't running anymore. Even though they are efficient, they stop running. So that's when I started to be really grateful for New York and our 24 hour subway system. And we were kind of- [0:14:16] P.J. Bruno: No one speaks English in Tokyo? [0:14:18] Shezeen Ali: Yes! Plot twist. Plot twist. No one told me. [0:14:20] P.J. Bruno: I thought everyone would. [0:14:21] Shezeen Ali: Nope. [0:14:22] P.J. Bruno: It was like the end of Big Little Lies, I just got knocked on my butt. [0:14:25] Shezeen Ali: So that was something no one told me before I went and I was pretty humbled by the fact that I cannot speak anything but English, pretty much. And so, using a lot of Google Translate, and also I was with my brother and his girlfriend but we both were like, "You know, we don't want to just stand on the side of the street and wait for a taxi to come," because we didn't see a lot, "so why don't we use Uber?" And so we did, it took a while to arrive and it was the cutest old man just showed up in his taxi. So it was like a fancy taxi, he was wearing a suit...he had to be 80 years old. Didn't speak English. And it was so bad. We got really lost and it was just not a great experience. [0:15:06] P.J. Bruno: Really? [0:15:06] Shezeen Ali: And he got super lost. And he was so embarrassed but we couldn't really say, "Are we going to get charged for this?" Because he didn't know what we were saying, he didn't even understand the Google Translate app that we kept showing him with the characters, so it's one of those- [0:15:18] P.J. Bruno: But he was very cute. [0:15:19] Shezeen Ali: He was super cute. Japanese people are- [0:15:21] P.J. Bruno: Yeah, that's what you were paying for. [0:15:22] Shezeen Ali: They're so respectful. They're so polite. They love tourists. So long story short is, I started to kind of say, "Oh, Uber in Tokyo? This is not ideal." [0:15:31] Ryan Doyle: But what makes Sony think they have the special sauce to crack this nut? [0:15:35] Shezeen Ali: That's where I'm kind of in a weird place right now. Where I'm like, "Yeah, Sony. Let's see what you can do." If you think that this is a...You know what? I'm speaking from personal experience. Maybe other people have had good Uber experiences but we...we rode it a couple of times and it was not great. So maybe they can launch a partnership with these taxi companies that will allow for, I don't know, a better app or maybe GPS...the better GPS system for these taxi drivers, because most of them are really old and they don't even have GPS systems. So you're kind just telling them, "Hey" and they're not using their phone when they're driving so- [0:16:11] P.J. Bruno: Is this the one time that we allow somebody to- [0:16:14] Ryan Doyle: To switch lanes. [0:16:15] Shezeen Ali: I think it might be. [0:16:16] Ryan Doyle: Sony, feel free to skirt? Merge? [0:16:19] Shezeen Ali: Feel free. So I'm really curious to see what happens and- [0:16:22] P.J. Bruno: Yeah, Sony it sounds like the lane is relatively open. [0:16:26] Ryan Doyle: Wide open, yeah. [0:16:27] Shezeen Ali: You'd think Lyft would do something but apparently they don't have...they've expressed interest in Japan but they haven't officially done anything. [0:16:36] P.J. Bruno: I hope that means that on the inside of the cars that pick you up, the entertainment system is the bomb. [0:16:41] Shezeen Ali: That's what- [0:16:43] P.J. Bruno: That would be so good. [0:16:44] Shezeen Ali: That would be the best. [0:16:45] P.J. Bruno: PS4 in the back seats, what is up? I'm like, "You know what? Why don't you take me around a few more times?" [0:16:49] Shezeen Ali: There we go. PS4. [0:16:50] P.J. Bruno: I got to finish my game. [0:16:52] Shezeen Ali: This came full circle. I'm hoping S.Ride can do something, but you know, JapanTaxi is also used widely, I did mention that. So if they can compete with JapanTaxi and Uber...we'll see. We'll see what happens. [0:17:05] P.J. Bruno: All right, well I'm excited to see. We have one final one and this remains to be seen whether it was legit or a publicity stunt, because of all the back-tracking that happened. So I don't know if you had heard about this but IHOP goes to IHOB. So that's International House of Burgers, and it was to promote some of their new burger specials on the menu. And it received so much hate on Twitter and the internet. [0:17:33] Shezeen Ali: I love Twitter. [0:17:34] P.J. Bruno: The internet was disgusted. It literally chewed up International House of Burgers and spit it right back out. [0:17:40] Ryan Doyle: They just did it with such fanfare. It wasn't like they one day said, "Hey, we're IHOB." They had this pomp and circumstance around releasing it where it's like something big's coming. Like the same type of hype that was built around the Segway when that first came out, and everyone's like, "It's a Segway." And everyone's like, "It's IHOB." They were- [0:17:59] Shezeen Ali: I did think that the hype was overdone. [0:18:01] P.J. Bruno: It's a serious Steve Jobs iPhone level hype. [0:18:04] Ryan Doyle: Well, because of course, you need to...I feel like, for big releases, the hype is hugely important. But you also set yourself up for a huge fall. And that's what they did here. [0:18:15] P.J. Bruno: This is not just a stay in your lane, this is a what did you expect? [0:18:18] Shezeen Ali: But I will say, I had never heard this many people talk about IHOP in years. Unless you walk by one in New York City. I had not heard about, not really, it hadn't come up in conversations. So they got me talking, but maybe not in a good way. [0:18:32] P.J. Bruno: Yeah, it's crazy because IHOP, think about how firmly that is situated in the American zeitgeist, right? IHOP is immediately, you know what it is. [0:18:43] Ryan Doyle: Everybody's puked there once. [0:18:44] P.J. Bruno: Everybody's puked there once, everyone's had subpar breakfast. And yet, sometimes you just get a craving to jump into an IHOP and just crush some buttered pancakes. [0:18:54] Shezeen Ali: There we go. [0:18:54] P.J. Bruno: But the response from the president of IHOP, Darren Rebelez, he said, "But we want to convey that we are taking our burgers as seriously as our pancakes." He said, "Most of the 1,800 restaurants still go by IHOP." Which means, I guess, and handful of them are going to go by IHOB. [0:19:14] Shezeen Ali: I want to know which ones are IHOB. [0:19:16] Ryan Doyle: IHOB. The restaurants for hobbits. [0:19:19] Shezeen Ali: Now really, this doesn't help. Him saying that they're going to take their burgers as seriously as their pancakes just makes me even more mad. Why? [0:19:26] Ryan Doyle: Because they don't take their pancakes that seriously. [0:19:28] Shezeen Ali: Stick to pancakes. [0:19:30] P.J. Bruno: I'm going to go ahead and say stay in your lane. [0:19:31] Ryan Doyle: Stay in your lane. [0:19:32] Shezeen Ali: Stay in your lane. [0:19:34] P.J. Bruno: You know what, that's all we have time for today. Thanks for joining us everybody. I'd love to than Shezeen and Ryan for joining me, guys. [0:19:41] Ryan Doyle: Thank you for having us. [0:19:42] Shezeen Ali: Thanks P.J. [0:19:43] P.J. Bruno: And thank you all for joining us as well. Take care. [0:19:46]
Dan Head (CRO) and Robbie Matthews (Director of Integrations and Onboarding) join me in foggy Londontown to chat about the evolution of marketing, from old world email and DMPs to flexible architecture that is channel agnostic. Learn the nitty gritty of why new school tech is leaving legacy clouds in the dust. Dan also hints at a future of talking toothbrushes and Robbie shares his data dreams. TRANSCRIPT: [0:00:17] PJ Bruno: Hello again. Welcome back to Braze For Impact, your weekly tech industry discussed digest. This week, we're here in London, in our London office and I'm thrilled to have with me two close friends, Dan Head, Chief Revenue Officer at Braze. Hey Dan. [0:00:33] Dan Head: Hey PJ. It's good to see you. [0:00:35] PJ Bruno: And also, Robbie Matthews, Director of Integrations and Onboarding. Robbie, how you doing? [0:00:40] Robbie Matthews: Good, how are you? [0:00:41] PJ Bruno: I'm quite well. And I know it's a bit of a canned response, but I got to say, the weather's unbelievable here. I've been getting all this bad intel about bad weather and this is unreal. [0:00:51] Robbie Matthews: You got a British tan? [0:00:52] PJ Bruno: Yeah, exactly. I don't know how. I literally got sunburnt yesterday. It's ridiculous. [0:00:57] Robbie Matthews: It's all lies. Fake news. [0:00:59] PJ Bruno: Well, you know, coming into Easter weekend, how you guys feeling? Happy Easter, by the way. I don't know if you guys celebrate. Plans for the weekend? Any... [0:01:08] Robbie Matthews: We tend to celebrate confectionary throughout the year, anyway. So, we can eat chocolate eggs this weekend, too. [0:01:13] PJ Bruno: I notice in the lobby, there. You guys are loaded up. What we're going to talk about today, really, it's kind of like the evolution of marketing technology and more than that, we want to demystify a lot of the things. Because you hear a lot of snap terminology, a lot of jargon, but let's actually break it down and understand what we're talking about, using the facts. And, before we jump in, I love... you know, Robbie, I know you eat, sleep, and breathe data, or so says your girlfriend. [0:01:42] Robbie Matthews: I thought you may bring this up. [0:01:45] PJ Bruno: Yeah, can you just give us that anecdote really quick? [0:01:49] Robbie Matthews: So, Dan's already smiling at me. [0:01:53] Dan Head: I'm not familiar with this one. [0:01:54] Robbie Matthews: So, I was sleeping the other day and I woke up and my girlfriend was just staring at me, like a puzzled face. I was like, "Why are you looking at me whilst I'm sleeping? Firstly, that's a bit weird." And she was like, "Do you realize what you've been talking about for last two minutes?" And I was like, "What you talking about?" She said, "Oh, you've just been sleep talking about, like, piping data into various places and where you should send data to, and this is how you send data." And I was like, "I need to get some better dreams." [0:02:23] Dan Head: Need to cash in that brace therapy reimbursement. [0:02:25] Robbie Matthews: Or she needs to find a new boyfriend, is what she needs to do. [0:02:29] PJ Bruno: Well, that's her journey and that's for her to decide. But, anyway, I'm glad you were able to share that with us, thanks bud. [0:02:35] Robbie Matthews: Thanks, PJ. [0:02:36] PJ Bruno: Yeah. So, let's jump right into it. Best place to start, where we came from as far as marketing tech. You know, Dan, you're old. Why don't you tell us... [0:02:48] Robbie Matthews: Everybody says that. [0:02:51] PJ Bruno: But you still look so good. We were saying, "Tell me your moisturizer, because I need to get some of that." [0:02:55] Robbie Matthews: What's a face care regime? [0:02:56] Dan Head: I'm embalmed. [0:02:57] PJ Bruno: Yeah. I just let snails crawl over my face every night. It's a beautiful thing. So, how do we move from email to the concept of a stack, or an ecosystem. Do you think you can talk about this a little bit, Dan? [0:03:10] Dan Head: Yeah. I think it goes back to the perspective that businesses have had on just these technologies from the ground up. Historically, I think companies have looked at providing communications on channels like email as being a utility. You know, you set up a business, I need seats and chairs and desks. I need water coming out the taps and electricity. And I need a way of sending email. And, when the marketers have wanted to have these tools to communicate to their customers, they've asked the IT teams to provide this technology, and the IT teams have gone out and procured that technology. So, over time, a stack of tech debt has built up, if you like. By acquiring these utilities, acquiring technologies for these channels and finding ways to stitch all of that together. Which is, if you like, a ground up, let's just go get the bricks and build the house, sort of thing. But, unfortunately, the world's different now, because every year, CES throws millions of new channels at us, you know? It's connected wind screens, it's connected forks and toothbrushes and all sorts of other crazy stuff. And, businesses just can't keep acquiring channel specific tech anymore. It needs to be data centric, it needs to be customer centric. Because, all of us as individuals have got our preferences about how we want to communicate with brands. And so, now we're moving away from a utility plumbing based approach, to a customer centric data oriented approach. And, that is how, I guess, the modern concept of a vertically integrated stack has been born. [0:04:55] PJ Bruno: Yeah. And, obviously there's these advances in technology, we're going way more mobile, right? But, there has to be those that are lifting up the torch and kind of pushing us forward. And putting that pressure on legacy, right? You called them the role models, yesterday. [0:05:12] Dan Head: That's right. Because there are businesses that have been born into this new environment. When you order your on demand taxi, or you order your on demand pizza take-away, whatever, when you're looking for a date, these are technologies and services that haven't existed previously. They've been born into the device. And, you look inside those companies, and the teams and the people and their KPI's and the technology, it's completely different from a legacy enterprise business. And, if those companies don't get customer orientation and data driven communication correct, it's an existential problem for them. They haven't got another business model to fall back on. And so they become, and this is why I see them as role models, they become role models for more classic enterprises. And, that would be my advice to any long standing enterprise, is to go look at those companies and see how they do it. It's a good place to start. [0:06:10] PJ Bruno: Do you think they're actually, these bigger legacy companies, do you think they're actually interested in completely reworking their tech? Or does it feel like stitch up solutions to stay relevant? [0:06:23] Dan Head: I think in big companies, big enterprises, I think there are a bunch of political reasons why it makes sense and it's safe to stay with the status quo, you know? If the CEO or CIO says we're going to do this one particular way and we've got our IT standards. And, I work in the CRM team and I know the tech doesn't work, well, I'm only going to have so much appetite to stand up against those folks because at the end of the day, I want to get paid. [0:06:48] PJ Bruno: Right, right. [0:06:48] Dan Head: Right? But, I think at some point, and I appreciate the political importance of standards and doing what the bosses say. But at some point, the political importance of customer experience and the political importance of driving outcomes with those customers, I think, is more important than the politics of IT standards, and so on. And businesses eventually figure that out. It's just part of their evolution. And one of the factors that we see, which I think is a good indicator is, where businesses have taken the CMO role and the CTO role and then they've sort of adapted it. And now you see this emergence of the CCO, or the chief customer officer role, where the customer officer has got a greater stake and influence on tech decisions. Because it is literally customer oriented. That tends to be a good indication of that evolution is fairly well progressed. [0:07:39] PJ Bruno: Yeah. You mentioned customer experience. It's funny that now it all kind of just comes back to that. It's like there's this strength in tech, but really it's ideating towards the customer. And so, my question, I guess, to you is, what is customer experience actually mean now? [0:07:57] Dan Head: Yeah, just use some examples. We all use these role models, these new technologies, and so on. But, I'm reminded of a quote from Keith Weed, the current, or perhaps former, because he's leaving, CMO of Unilever, he had this expression, "You know, our job as a brand is to get to the future first, and welcome our customers as they arrive." And most enterprises- [0:08:23] PJ Bruno: That's a great quote. [0:08:23] Dan Head: Yeah. [0:08:24] PJ Bruno: That's a strong one. [0:08:25] Dan Head: I dig that one up a lot. Yeah, I like that one. Most enterprises, I think, are just trying to catch up with the current world. Let alone the future world, so just as an example: If I'm driving down the highway and maybe I would fancy a coffee. And let's say, the folks at Costa Coffee, this business acquired by Coca Cola, they want to send me a notification to say, "You're coming up on a service area and there's a Costa and you can get a deal on a cup of coffee there." Well, I'm driving, there's no point in them sending that to me on my phone. But, as we saw at CES, there are technologies like connected windscreens and there's more connected computing in cars now, anyway. So, there are opportunities for Costa to send that message to me on these new devices. Which would be a more appropriate way to deliver it. But, brands just aren't ready for that. Because brands are channel centric, they're not data centric, they're not customer centric. They're not able to make the most of these technologies as and when they emerge. And, as a result, therefore, they can't be customer oriented. [0:09:31] PJ Bruno: Right. And since it's all about the customer experience, right, you want to make sure that you're not abusing that use of data, right? So, we live in now, this world, it's a wash of data, right? It's all over the place. It can be collected. So, why is effective and responsible use of data important to what you do? [0:09:51] Dan Head: Yeah, I mean, of course we've had laws like GDPR and then there's going to be the California Data privacy laws coming in. And the world is realizing that this is... Brand connection with customers is about trust. And that comes through the responsible use of data. So, it's not that there are just new legislative frameworks, which make it law that we have to be responsible. But it's just the basis of good marketing, anyway. And so, the technologies that need to be adopted here, need to enable the marketer to use data effectively, at the right place, at the right time, to seek permission. And to act on that permission and behavior that is being granted and communicated by the customer. It's like a conversation. There have been studies, like the one Forrester released on the brand humanity index about the effect of, and the positive effect of talking to your customers in a human way. And what talking in a human way actually consists of. So, it's not just law and legislation that makes us a necessity, these are the ingredients of delivering positive outcomes. [0:11:03] PJ Bruno: Right. A human touch is super important. And, now also, more than ever, the stack and the technology is really important. And I remember, you said yesterday, the term you used is, "Architecturally enabling", right? And so, Robbie, you're a little more on the technical side. So, from your perspective, from these role models perspective, even, what are the fundamental engineering building blocks that are architecturally enabling versus those that are somewhat prohimitive. [0:11:38] Robbie Matthews: Yeah. If we start at looking at these traditional enterprise businesses, and typically they're built on relational databases as a foundation. And then we take an example of what Dan's mentioned of these role models, which are using document based storage as a foundation. We can look at what those are and then how they actually enable what you need to send to customers. So, firstly, just what is a relational database? It's essentially a storage of data that's organized into tables. And each of those tables has a very rigid, defined schema. And what you need to do with that, is be able index it, to be able to say, "Okay, I've got this data in one table, how do I join it to another data in another table." And Dan mentioned tech debt, earlier. And that's a big issue. So, if we take a client like Deliveroo, you can say, "Okay, what sort of data have they got?" They've got their user data, they've got all their purchase data. Maybe have reviews that they've left about you. Favorite restaurants. And that all exists in different tables. And as the landscape becomes more complex, you're going to only increase the amount of data you want about users and the environment they're operating in. And that's going to create tech debt. So, what does that actually mean for a brand, when you come to wanting to send messages and target and talk to your users in a human way? And, really, the first thing is agility. If you've got an ever increasing amount of data that you need to join together when you want to create a segment to target those users. That becomes a much, much harder piece to actually stitch those data tables together, access the data in a quick way and define the messages and the audience that you want to send to your users. So, what do brands actually want to do? They want to use that data. They want to define customer audiences. They want to send individualized messages based on any kind of behavior around a customer, like demographics, location data, contextual data. And as soon as you need to index all those tables, or predict what a customer is going to want to do with your platform, which is the tough thing. We can't predict what customers want to do, that changes every day, as new technologies get introduced. As breaking news happens, you're going to want a segment or an audience that we just can't predict. And as soon as you need to rely on the indexing and the schema to access that data, we lose the ability and the agility to do that, in such a rigid manner, which is what the databases in these relational databases require. So, how, I guess a MongoDB or document based storage actually solves that, is, firstly, it's a schema less database. So, we can define exactly how we want to structure data to support these customer requirements. Using documents, as opposed to a relational schema let's us model very complex objects. And then, due to the structuring of that data, we don't need to make those joins and stitch all the data together in this increasingly complex landscape. So it means customers can make a heap of customized segments, off the cuff, and really give them the agility to create these audiences, send out campaigns as they wish. [0:14:57] PJ Bruno: And that's all around like free flow of data, right? Because, relational is a lot more stringent. It needs to be set up in a way... I mean, that's kind of what I'm hearing, is... [0:15:10] Robbie Matthews: I guess there's two parts to that question. There's one is speed in the context of a database. And then, I think when you're talking about free flow of data, that's probably where we want to look at more around ETL processes and Kafka. So, maybe let's touch on the speed in relation to relational and document based storage and then we can come onto Kafka and ETL processes. [0:15:31] PJ Bruno: Okay. [0:15:31] Robbie Matthews: So, in speed... As you say, customers just demand customer engagement platforms to run fast. Customers demand it. If you need to send out a break in push, ABC wants you do that as fast a possible. And, really, that's about read and write throughput on your database. So, let's take an example where you have to, like in a relational database, where you need to make a number of individual queries, join different tables, and that could take days to produce the results. Whereas, a no seek with MongoDB style database allows you to run queries in parallel, break up your dataset, run higher number of queries, and get that data back almost instantly. So you get those audiences that you want to target much, much quicker. Yeah, so that's the speed element on the relational database versus MongoDB. The second part of your question about ETL versus Kafka and the streaming is, again, like, "How do I actually access that data, or upload my, data into my data warehouse?" Think previously, Dan mentioned utility. Like they way that brands store data has just changed. Various data from different DB's could be loaded into a master data warehouse, once or twice a day. And that's fine. However, let's take the example of Deliveroo. I don't care to admit how many Deliveroo's I order a day. But, they need to know if I've made two this morning, or one this afternoon. And they don't want that upload of data to happen 24 hours later. And to get told that I actually made three orders in the last day. They want to know about that as soon as it happens, be sent to them as that event takes place. [0:17:19] PJ Bruno: Right, but you don't want to know that you've ordered three times in one day? [0:17:21] Robbie Matthews: My waistline doesn't want to know that I've eaten three times in a day, but that's a different story. [0:17:27] PJ Bruno: It's for another podcast. [0:17:30] Robbie Matthews: So, ETL versus parallel stream processes. And, what that parallel stream processing does, is essentially sets up a queue of events as and when they happen. Then you can listen to those events, publish those events and then essentially subscribe and act upon those events as and when they happen. So, let's take an example of a train booking company, a UK train ticketing company. Where, if I make a purchase for a journey later today, in the ETL world, that upload may happen tomorrow. In which case, I've already missed my train. I've missed all of the communications around it. It doesn't help. In the Kafka world, as soon as that event purchase takes place, you, as a business can act on that purchase immediately, send information about when the train is, any delays about that train. And make sure that user has a good experience with your brand. But, like I said, in the ETL world, I've probably already missed my train because it left the station 30 minutes late. And then the data was only sent to you as a business, to act on the next day. [0:18:34] PJ Bruno: Yeah. [0:18:38] Dan Head: This term, real time, I think is sort of used and abused and misunderstood. Like the examples that Robbie just used about travel, timing, of course it has to be real time. It has to be in the moment, otherwise, you're going to miss your train. You're going to miss your taxi, whatever. And, those examples apply to all other businesses, as well, right? Because again, this interaction between a brand and a customer, in order for that to be human, it has to be current. It has to be up to date, based on information that is relevant right now. So, as an example, let's say, I'm on the train and I'm on the way to work and I'm browsing for some sneakers on my mobile web, on my phone. And I add some things to my cart, but I don't transact and then I get to work. And I nip out for lunch and I actually go an buy those sneakers in store. But, maybe there was an abandoned cart email scheduled for 2:00 PM. And that abandoned cart email is still going to come out at 2:00 PM, it's not going to be cognizant of the fact that I went into the store and I bought those sneakers at lunchtime. So, that is a bad customer experience. [0:19:52] PJ Bruno: Right. [0:19:53] Dan Head: Or, just to continue that example, if I'm one of those companies that does sneaker drops, and there's a limited amount of inventory at a particular location. The communications can and should be based on that inventory dropping, you know? Create that exclusivity and that need and that excitement, which is what the sneaker drop is all about. And, I guess what Robbie's talking about is, unless you've got a database structure that can make and broadcast, or make available data in real time elsewhere in your technology ecosystem. Unless that data's being distributed in real time, you can't enable those use cases and you can't satisfy that need for a good, premium customer experience. [0:20:38] PJ Bruno: And the value of that is just less and less as time goes on, right? [0:20:42] Dan Head: Yeah, exactly. So, I don't really want to know tomorrow that the sneaker drop inventory has run out, you know? [0:20:50] PJ Bruno: Just creating the opposite of good experiences? [0:20:52] Dan Head: Right. [0:20:53] PJ Bruno: It's just frustration. I'd rather just get nothing, right? [0:20:55] Dan Head: Right. [0:20:55] PJ Bruno: I'd rather not even see it. All right, cool. Why don't we do something fun and round up with, I mean, you were talking a little bit, Dan, about toothbrushes that talk to you. I want my toothbrush to talk to me so badly. I have to just talk to myself at the time. But, what's the future hold? What kind of last words do we want to put out about, maybe predictions we might have, or a word to the wise about a good strategy, or just some advice to keep in mind moving forward. [0:21:29] Dan Head: I think there's two angles, to look at it from a customer's perspective. Speaking about myself, I mean, there are always new devices and new technologies and some of us are going to be quicker on the adoption than others. But, as a population now, we are more tech savvy than ever before. More willing to try technologies more than ever before. We have an expectation of being delighted more than ever before. We're willing to kind of experiment and try stuff. And, from a brand's perspective, how on earth are you going to deal with that? So, brands just need to future proof themselves, they just need to be data centric. They just need to have the engineering horse power. They just need to have the developed muscle groups, the ways of working, the team structures based around what's possible with real time data. And then, whether it's that toothbrush talking to you, or the fork telling me that I'm eating too quickly, you know? Whatever it is, the brand can deal with that. And, I think ultimately, where brands are trying to get to, is there should be this ability to be creative and playful with technology. We shouldn't just be worried about the plumbing, "Oh no, I've gotta send a message on this channel now, rather than that channel because of this new device's come out." If we can use any channels, anywhere at anytime, based on current data, then we can really use that as a creative canvas for just amazing, delightful, surprising marketing. And, that's the kind of thing that we, as a population, kind of enjoy. We don't enjoy stuff that's irrelevant, we don't enjoy stuff that we haven't opted in to. But we are willing to be surprised and we are willing to be engaged if we think the brand is making an effort to do so. [0:23:22] PJ Bruno: I love it. Robbie, you got anything? [0:23:25] Robbie Matthews: I think that, I'll bring it back to the architecture, to Dan's point around what brands want to do. You want you customer engagement platform at the point you're ready to use sort of surprise and delight strategies that Dan's talking about in reaching customers. You want your engagement platform to be ready to allow you to do that. And not still be developing itself. And, the way its architected, and the way it's able to meet the marketplace's changes is going to be crucial. So, I mean, WWDC happens, Google IO happens, there's a heap of changes to how you can send messages to users. And your engagement platform has to keep up to date with that. So, how they're architected, how they're able to be flexible to meet the new abilities of these OS's, is crucial. And when you look at, again, going back to the sort of, if you want to make joins, create new tables, that's tough to do. And then you have to look back at your current architecture and work out how you stitch that onto the end. Whereas, we take this example of something like a push carousel, where you send a push and you can swipe through a number of images to that. That came out last year. And just the way we were architecting meant you're able to immediately respond to what is new in the market, and give the brands the ability to go out and use that, as and when they're ready. [0:24:48] Dan Head: Yeah, and we've talked about food quite a bit here. Maybe it's because it's coming up to lunchtime and it's all on our minds, right? But, an example that just brings all this together for me, I think some of us have seen it, which was recently Burger King ran a campaign where they hijacked McDonald's branches and if you got within 600 yards of McDonald's, you would get a message on your Burger King app saying, "You can now redeem a Whopper for one cent." And it would direct you to the Burger King. And it was this cheeky, creative, just technology embracing campaign that got so much attention, they got to the top of the App Store. I mean, how crazy is that? That a burger app can be higher than Instagram and YouTube on the App Store. It's just- [0:25:37] PJ Bruno: Well, burgers are future proof, Dan. [0:25:39] Dan Head: They are. And, particular popular where you're from, huh, PJ? But what a great example of creativity with technology. That campaign wouldn't have been possible unless you had the technology in place that Robbie was talking about. And then, once you've created that surprise and delight, now you've got so many more people that are engaging with your brand, that have downloaded the app. And now you can really start to go and have fun with them. [0:26:04] PJ Bruno: Totally. Well, Robbie, Dan, thank you guys so much for being here. And thank you all for joining us. Just remember Shift is happening. And Legacy Clouds, in the words of Dan and Robbie, don't miss the train. [0:26:17]
Purple Smoothies, Lucky Dresses and Powerful Shots: Sadie and Dan report from the US Open. John McEnroe, film star. Bird Crime. Bug Crime. Urban disappointments in Paris and Rome. Crazy Rich Asian Report. Thoughts on Neil Simon. Peter Gunn! Credits: Talent: Tamsen Granger and Dan Abuhoff Special Guest: Sadie Abuhoff Engineer: Ellie Suttmeier Art: Zeke Abuhoff
Dentsu Aegis Network ANZ Leadership Series Podcast shines the spotlight on Diversity & InclusionIn the fourth installment of the Dentsu Aegis Network ANZ Leadership Series Podcast, Andrew Hewett talks to Catherine Krantz – newly-appointed DAN Head of Diversity & Inclusion and Head of Operational Performance at Carat AU.In this episode Andrew and Catherine discuss work life balance, the value of a supportive partner and the importance of ‘date nights’!Sit back, switch on and enjoy; and don’t forget to send your feedback, questions and ideas for future editions to Podcast@dentsuaegis.com
Back Talk celebrates the return of college football and welcomes new guests Dan Head to talk Army versus Temple, college football and more. Then Katie Flowers joins us for your weekly fantasy football fix. Live Saturday 10 am CDT.
Arrrr, me hearties, ’tis time for the much heralded all-pirate edition of Project Moonbase! So hoist the main brace, stick a parrot on your shoulder and join the merry goings on aboard the good ship Moonbase. As is often the … Continue reading →