Horton Hangout Podcast!

Joe worked for 10 years in dental media. For the past 3 years he has owned Catalyst, which supports dental companies with their sales and marketing. He also runs the 'Future of Dentistry Summit' and the 'Fast Tracking Your Future' programme.   5 Areas of Passion Understanding the dental trade Publishing in modern times How to win awards How to best market The importance of networking https://www.horton-consulting.com catalyst-agency.co.uk  catalystsalesandmarketing.com https://www.instagram.com/joelovettcatalyst 

This month I had the to pleasure to Hangout with Cat Edney. Cat and I have bonded over a love of multidisciplinary care, utilising skill sets of hygienists and therapists, and of course treatment coordination.   Cat has answered questions on the implementation of dental therapy into practice, how to successfully support the therapist and bring them into the team. In addition Cat has given many top tips to help the dental team embrace therapy and make it a success.   About Cat: Award winning Dental Hygienist and Therapist, Cat Edney, has over ten years of experience working in specialist and private practice where she has developed a passion for soft skills training and multidisciplinary team working in the Dental Setting. With a focus on providing personalised care for patients, she takes a holistic approach to dental disease prevention.   Cat is passionate about soft skills and empathetic dentistry and has written for multiple dental publications as well as speaking on the subject of utilising dental hygienists and therapists full skill sets. Cat additionally supports dental Hygienists and therapists in online mentorship programmes.   www.horton-consulting.com   Cat's socials: https://www.thegentlehygienist.co.uk https://www.instagram.com/cat_londonhygienist/    Links from the discussion: https://www.instagram.com/emily_dentaltherapist/ 

This month I have the pleasure of hanging out with Mikey Bateman.   Mikey is an award winning practice manager, and has been the business manager of Fergus and Glover for well over 15 years now.   Fergus and Glover have two sites in Scotland a good 150 miles apart and have won multiple awards over the years.   Mikey is an admin of the Facebook group The Dental Practice Managers Forum and he is a freelance consultant for Agile (formally Code / iComply)   In this podcast Mikey has answered questions that our listeners have sent in and he  answers them all beautifully by sharing his top tips for entering awards, developing your career as a practice manager, including gaining the knowledge to help you excel if you are a manager from outside of the profession.   In response to your questions and Instagram polls Mikey shares his top tips on hiring and firing, motivating a team as well as how to deal with the bad days in practice management.     Links to support you following our conversation:   Instagram @laurahorton1 @Mikey_abz https://www.facebook.com/hortonconsulting https://www.facebook.com/groups/thedentalpracticemanagerforum    Courses: https://www.bdia.org.uk/bdia-certification    PDA in Practice Management:  https://www.sqa.org.uk/sqa/35070.html https://learn.nes.nhs.scot/10823/dental-care-professionals/practice-managers   Health & safety course:   https://iosh.com/training-and-skills/iosh-training-courses/managing-safely/  

In this podcast Laura has the honour to hangout with Rachel Jackson. Rachel is the founder of Superior Smiles in Knutsford, Cheshire. Her last 17 years have been a journey of discovery, learning, upskilling, and refining in the field of dentistry. She has over 12 years’ experience as a practice manager and treatment coordinator and 3 years ago she accomplished her goal of opening a practice where the patient is at the centre of every thought process. Having worked alongside many highly skilled clinicians in high-end private practices has given her the insight, knowledge and experience to work with her team in delivering a professional, positive, and comfortable end-to-end experience for every patient. Rachel is extremely passionate about dentistry and feels privileged to work within a profession where she can make a true difference to people’s lives. Our listeners sent in some great questions around: Top tips for setting up your own practice? If you had to do it all again….would you still set up a squat practice? Rachels instagram, posts and her creative ideas Sacrifices over the last 3 years in business  Top tips for finding a dentist to work alongside you as a non-dentist owner Time management Dental photography Laura and Rachel also discussed how important it has been to have clinical knowledge (of advanced procedures such as smile makeovers and rehab) in Rachel's role as a TCO, and practice owner.   Laura’s details: horton-consulting.com  https://www.facebook.com/hortonconsulting   https://www.linkedin.com/in/laurahorton/   https://www.instagram.com/laurahorton1    Rachel’s details: https://superiorsmiles.co.uk  https://www.instagram.com/superiorsmilesknutsford/  https://www.instagram.com/missrachelj/           

Welcome to season four of the Horton Hangout podcast! This season I am joined by different guests and this month Holly from the Social Drive has kicked off the season and answered your social media and branding questions beautifully.   Holly and her business partner Chelsea have both been successfully helping dentists build their brand and follower lists for many years. Holly's agency ‘Drive' operates in a really unique way, utilising video content in a way I have not known before for social media. This year Chelsea and Holly teamed up and are now Social Drive. Their clients are the UK's leading dental clinics and clinicians. Instagram www.instagram.com/socialdriveuk   www.instagram.com/laurahorton1   www.horton-consulting.com

In this podcast the voices and faces behind the Instagram profile for Horton Consulting bring to you the real meaning of the quotes uploaded over the last 18 months on the subject of kindness and support. Nice and kind are two different things. What is kindness? Telling someone they have lipstick on their teeth or food in their teeth. In this podcast we discuss how your business can: Develop the mental health support for your team - employed and self employed -through mental health first aiders and counselling services. Review the cultures you accept in terms of behaviour from staff and patients to support everyone's working day to also stamp out bullying in the workplace. Review how a morning huddle can help you assess the team. Understand the value of the one2one meetings that we train managers and leaders on and who needs to hold these meetings for whom. How back to work interviews are essential and hear Laura’s tale of how she was trained to do these initially. Update the team's medical history and ensure they know the importance of completing them truthfully Lastly we discuss the importance of taking care of yourself. Be kind to yourself. Be kind to others. See you in May 2020 for season 4. Laura and Michael www.horton-consulting.com

Bonuses for TCOs, handling a bad review and follow up systems for TCOs. This month we answered these three questions and also interlinked the TCO role, the non clinical components and the vital follow together to support you no matter where you are with the role! Thanks for hanging out with us www.horton-consulting.com Time stamps for the podcast: TCO bonuses 3:08 Follow up 15:35 Bad review 23:27

In the last podcast of 2019 and the decade, Michael Bentley turns the tables and interviews Laura Horton. Was she nervous, out of her comfort zone and feeling very awkward? Yes, but she has shared parts of her story with you here in this podcast. Michael loves Laura’s grass roots story, how she fell into dentistry by accident and has for the last 11 years developed a business that was born from a love of dentistry. In this interview, you will discover Laura’s path to setting up Horton Consulting in 2008, as the recession broke. Michael describes the interview as personal, honest and inspiring to many and we hope you enjoy it. https://www.horton-consulting.com https://www.horton-consulting.com/about-us/laura-horton/

Esther is the owner of two dental practices, is a mother of 3 and has a business in reflexology. Esther is the owner and founder of Visage Dental Spa and had a vision whilst training at Dental Collage of opening her own dental practice. Esther was training as a dental hygienist and wanted to create a practice that was different, more than just a dentist. She was passionate about dental hygiene and education and wanted her practice to be hygiene led, focused on prevention. Now the vision has become a reality. Visage Dental Spa Harpenden was brought to reality in June 2016. The team ensure every hygiene appointment not only cleans, brightens and whitens teeth but also focuses on educating clients to maintain a healthy mouth. All of the dentists are carefully selected to deliver a professional, caring service. They offer patients not only examinations but cosmetic procedures to help people feel confident about their smile. Esther is determined to create a space where people want to come with their families to keep their teeth and gums in prime condition. Esther's attention to detail and passion to encourage people to "love their smile" is reflected in the spa style of practice she has created. From the moment you walk in the door it feels different, the smell, the welcome and the environment is relaxing. Hence the ‘spa’ like environment In May 2019, Esther took over a Periodontal and Implant referral practice in St Albans. The staff are continuing to work alongside her and she has brought new specialists to the team, dentists, hygienist, nurses and treatment co-ordinators to ensure the 5 star service is continued.  http://horton-consulting.com http://visagedentalspa.co.uk

Handling expectations and results for a new treatment coordinator, the implications of patients' cancelling late in a very busy hygienist book and adding in your employee benefits to recruitment advertisements. The three questions we answered in this month's Horton Hangout.

Nadim is a dedicated and enthusiastic dental surgeon with a proven track record in delivering the highest standards of care. Skilled in the use of sedation and hypnotherapy and aesthetic and implant orientated treatments. Roles: Practice owner, manager and dentist Location: Preston, Lancashire Key facts: Dad to twins boy and girl, opened a squat private practice in sept 2008 and the twins were born November 2008. Read an estimated 500-600 books in the last 8 years on personal development, psychology, business and marketing. Nadim qualified from Liverpool University in 2001, completed a diploma in Implant dentistry and has a Masters in Implantology. Nadim has invested over £100,000 in his post grad training and over £30,000 on personal development and training (non dental related). Is a trained NLP practitioner with Paul Mckenna training. Learned to Code and programme in spare time and built first practice website in 2001 before many dental practices were online. He is working hard with the local community promoting oral health. Outside dentistry, he enjoys spending time with his family, computing/internet, keeping fit and personal development.

Offering finance in your dental practice, salary banding for the front desk and long term team members, tips for job interviews. The three questions we answered and discussed in this months Horton Hangout.   www.horton-consulting.com

The impact of Smile Direct Club, employing hygienists, using a self-employed nurse for holiday cover. The questions we answered in this month's Horton Hangout Podcast   www.horton-consulting.com www.horton-consulting.com/blog 

Bonus systems, social media engagement and the benefits of keeping in touch days. 3 questions we answered on this month's Horton Hangout podcast.   Horton-consulting.com horton-consulting.com/blog 

Getting the team on board with treatment coordination, start and end of day checklist and dealing with sickness. Three questions we answered in this month's Horton hangout podcast.   www.horton-consulting.com

In our 4th edition of the Horton Hangout Guest we are pleased to hangout with Dr Andy Denny. Roles: Practice owner with Dentist wife Becky who is co-owner and business manager / Dentist Location: Somerset, England Key facts about Dr Denny: Served as a Royal Navy Dental Officer for 7 years Set up their private practice from nothing but a ‘squat’ 15 years ago and have grown it into a regionally renown centre for multi-disciplinary cosmetic and implant dentistry Andy has been an examiner for the Faculty of General Dental Practitioners at the Royal College of Surgeons in London Has spoken nationally and internationally on orthodontics, implants, composites, multi-disciplinary dentistry and treatment planning Has won 3 Aesthetic dentistry awards for ‘Full Mouth Restorative Case’ and ‘Orthodontic Case – Fixed Braces (Adult)’ as well as being highly commended as Best Aesthetic practice Andy works 3 1/2 days a week clinically with other time spent on the business or teaching/mentoring. He avoids dentistry in the evenings and weekends and has always spent as much time as he can supporting his children with their sports/clubs/hobbies. https://www.horton-consulting.com/courses/dentistry-academy/  https://www.twenty2dental.com/meet-the-team/ 

Wedding fayres, staff questions on paying for travel for courses and paying for set up times. Including a discussion on the shortage of dental nurses in the UK and changes in workplace culture. Three questions that we answered in the new season first episode June 2019 podcast.

Key facts about Neil and Fiona Neil’s dental career began as a technician Neil is an examiner for the BACD accreditation examinations, he is accredited himself, one of the first 8 dentists to achieve this. He has an MSC in Implantology and has won multiple awards for his clinical dentistry. Fiona is a highly intelligent lady, she comes from a nursing background has been instrumental in creating the brand to support her husband's dentistry and has grown the practice from two to six surgeries and developed team leaders in the business to support different areas. This podcast is full of their top tips to help you in career, team development and business development.

Recording staff hours and holidays, NHS UDA charges and giving up your contract, Brexit tips for fee increases and stock hoarding! 4 questions we answered in this month's Horton Hangout www.horton-consulting.com

HR advice for dealing with lateness, a team that seems to have fallen apart, choosing a TCO for your practice and is your marketing budget right... three meaty questions we discussed and answered on this month's Horton Hangout.   www.horton-consulting.com

In our second edition of Horton Hangout Guest we are pleased to hangout with Dr Sarah Jane Dunne. Sarah Jane answers some amazing questions and really displays her passion for dentistry in this podcast. Roles: Practice owner with dentist husband Ray / business manager / Dentist Location: Dublin, Ireland Key facts about Dr Dunne: She celebrates surviving 20 years in the dental sector  Dr Dunne has transitioned from a clinical role to a non-clinical role mid-career She believes in embracing the power of systems in dental practice to reduce stress, increase productivity and happiness for the whole team, ensuring your practice can run smoothly whether you are there or not. Dr Dunne believes in building a dental practice that is a truly profitable business, not just a job where you work for a crazy boss… yourself!  

In our first edition of the Horton Hangout Guest we are pleased to hangout with Emma and have her share her many top tips for business and life success with you. Roles: Practice owner with Dentist husband Rhodi / business manager / Practice Manager / dental business consultant and trainer Location: Devon, England Key facts about Emma John: Emma was the first person to win two Practice Manager of the Year awards from two completely different dental industry bodies within 12 months of each other! Emma has flown ‘back seat’ in a Red Arrows Hawk Aircraft and was at the time the youngest ever dental practice manager in the Royal Air Force, running a dental practice at a main strike command flying base. Alongside her husband they purchased a dental practice going against all advice from their Accountants who advised them it was failing miserably. Not only did they turn it around but they also turned it a stunning, profit making, multi award winning practice that is noted as a flagship for many in the industry. Emma is a mum of four very successful children and is incredibly happily married, she survived the ups and downs of no work/life balance whatsoever in the early days and still believes she has one of the best jobs in the world.  

Tax and investments.. this month we answered questions on tax bills- never-ending cycles of loans and repayments and we answered questions on buying a dental practice. Enjoy!  

Time management during a short month, time off for team members over Christmas, bonuses (again), and our thoughts about and the impact of Brexit in Dentistry. The four huge questions we answered in this month's Horton Hangout podcast.   Wishing you all a Merry Christmas.   horton-consulting.com 

Providing your own enhanced CPD in practice and creating PDPs, ideas for mouth cancer awareness month, the benefits of using an apprentice dentist or dental therapist in your practice. Three huge questions that we answered on this month's podcast!   www.horton-consulting.com https://www.dentalhealth.org/mouth-cancer-action-month https://www.bluelipselfie.co.uk

Handling Christmas bonuses and parties, NP tracking when the team do not like spreadsheets, handling patients when you are retiring, how to get responses from positions you are advertising. The four questions we answered in this month's Horton Hangout podcast!

When to use emotion in Dentistry - we discussed when to in regards to patients, staff, finance and marketing, KPIs for associate dentists, how to handle new patients that FTA and how to track new patients at the desk. The 4 questions that we answered on this month's Horton Hangout Podcast.

Summer problems... being over or understaffed during the holiday season, poor cashflow during the summer season, handling payrises when you cannot afford them and paying the dental nurses CPD and ARF. 4 wonderful questions that we answered in this month's podcast!

Systems for charging patients that FTA and are late, music in Reception, appraising assciates, waiting times, closing down for a holiday and social media reach - the 6 questions we answered in this month's podcast!

GDPR and confirming appointments, emergency appointment systems, charging late patients - 4 questions that we have answered on this month's Horton Hangout!  

This month we answer questions on:   GDPR patient consent, marketing denture patients, handling membership patients that FTA, how to work better with hygienists’ and how to discuss whitening with existing patients. 

Tips to help you communicate with patients, how to develop B2B relationships, what legalities does a new manager need to know, the best way to contact leads through Facebook, and books for the team to read - all in this month's Horton Hangout Podcast!

Moving an associate dentist onto a lower percentage or sliding scale, handling NHS enquiries by email, diary zoning and tips for minimising white space and asking for deposits for long appointments with dentists…the four questions we answered in this month's podcast.  

Optimising websites, feeling like you are being replaced, handing a smart phone user at the desk, booking new patients with the owner. 4 fantastic questions that Laura and Michael have answered on this month's hangout!

Creating a vision, probationary periods, flexible working and photographs in a TCO consult - the 4 questions that Laura and Michael have answered in this month's Horton hangout  

Hourly rates, motivating the team and interrupting dentists. The three questions that Laura and Michael have answered in this Horton Hangout podcast!

How much to pay your team, how to pay your team fairly, how to keep a team, packages to offer to keep your team! This management special contains huge topics that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley

How a practice manager can plan a working week, membership plans for patients - what to do and how to add benefits, what is a USP, what to do with self employed team members who do not follow systems and uniforms for the team - who should be in one! The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley

TVs in the waiting room, building a dentist's confidence with treatment planning and communication of options, managers and their personal friends in the workplace, associate dentists investing in marketing and their input to the business, how to ensure patients see a dental therapist, paying team members to be 'on call' in working hours. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley

Dealing with associate dentists & hygienists who are not part of the team, handling negative team members, system development, increasing conversion rates, why marketing with offers is bad for buisness, financial success tips, dealing with team members who congregate at the front desk, providing a WOW experience. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley

Outstanding accounts, patients' photo consent, handling patients who do not want perio treatment but want advance implant dentistry,  clinical complaints, mental capacity for team and patients, patients who are demanding with appointment bookings, team training tips, handling emergencies. The many questions that have been discussed and answered in this Horton Hangout with Laura Horton and Michael Bentley