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Exposure therapy is often used to help anxiety sufferers. The concept can sound scary, because it involves exposing you to the thing you fear.Why can exposure therapy make such a difference?How does it work?Join me, Dr Julie, as I share with you the powerful ways exposure therapy can help you challenge and conquer your anxiety.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Anne Marie Chaker went from breaking news at The Wall Street Journal to breaking personal records on the bodybuilding stage, and her story is anything but typical. After weathering a series of personal curveballs, a lift session in a hotel gym flipped Anne Marie's whole world. Now, she's living proof that it's never too late to build strength, own your power, and rewrite your story.In this conversation, Anne Marie get real about her journey turning struggle into strength. In this episode, we unpack what it really takes to rise from rock bottom, why embracing discomfort is the ultimate superpower, and how your toughest seasons can fuel your biggest transformations. We also dive into insights from her upcoming book, LIFT, where she challenges the “skinny ideal” and explores the untapped power of muscle & why women should focus on building rather than shrinking themselves.CONNECT WITH US HERE:✨Instagram: Actsplore This Podcast

In the popular YouTube channel Vlog Brothers, host Hank Green recently shared the nebulous anxiety that came up from him from a checkup with his oncologist.If you've been through a cancer diagnosis and treatment, or another traumatic journey, do you find yourself feeling anxious for no apparent reason?How can Cognitive Behavioral Therapy help you when you're not aware of any hot thoughts that need addressing?How can you ‘murder your anxiety'?Join me, Dr Julie, as I share with you some simple CBT tools that can help you understand and cope with nebulous anxiety. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Self-doubt can be a cruel and crippling spiral of thoughts that can deeply affect your daily life.How can CBT help with the plague of self-doubt?What specific tools can you start using today to find relief from self-doubt?Join me, Dr Julie, as I share with you the powerful ways Cognitive Behavioral Therapy can help you challenge and change your self-doubt.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Today, I want to share you with you a podcast I was interviewed on recently. The Serious Laughs podcast dives into all kinds of relationships with a side of humor! From family and friends, to our furry companions, to our bodies, our environment and so much more. Each episode features hilarious stories, relatable anecdotes, and personal insights that remind us we're all in this together. I hope you enjoy this episode! I enjoyed my chat with the SeriousLaughs crew!Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

This one's a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who's lived the wild, weird, and wonderful life on the service drive. If you've ever been a service advisor, manager, parts guru, collision tech, or anyone who's survived a dealership with your sanity mostly intact… I'm talkin' to you.Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We're over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we've got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.So instead of listening to me rant solo about tires, CSI scores, and Houston's mystery dealerships, join me! Let's spill the service drive tea without dragging customers or manufacturers through the mud. Let's talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.Nominate a friend, tag your old coworkers, or just raise your hand and say, “I'm in.” Let's keep it real, keep it fun, and entertain the world—one service drive story at a time. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Isn't it a good thing to be nice? Is there a point where ‘being too nice' can become toxic or problematic?How can you use CBT tools to find and respect your boundaries?Join me, Dr Julie Osborn, as I share with you how to empower yourself with CBT tools to create and maintain self-respect and boundaries.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

 Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.Whether you're curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy's signature straight-shooting style.If you've ever had a chip, a crack, or a flying noodle moment — this episode is for you.Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what's right in front of you. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Happy International Women's Day from us to you!

Many people are very lonely and would love to connect more with others, especially with a romantic partner. But dating can be challenging and stressful!How can you use CBT tools to work through your loneliness and feel truly connected to people or to a special someone?Join me, Dr Julie Osborn, as I share with you how to empower yourself with CBT tools to start dating and to feel truly connected to another person.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G's—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica's expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Our core fears and beliefs shape how we think and feel about ourselves and our place in the world. When our core beliefs are not accurate it can cause us fear and anxiety that can easily impact your relationships and enjoyment of life.How can you identify your core fears and beliefs?How can you know what's accurate and what's not?And how can you use CBT tools to help you adjust your core beliefs to be healthy and balanced?Join me, Dr Julie Osborn, as I share with you the CBT tools and some great suggestions from anxiety coach, Dr Todd Pressman, to help you identify and balance out your core fears.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she's here to share how she did it!In this episode of On The Drive, host Cindy Lawrence dives into Jordan's leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they're transforming the customer experience with video inspections and a rock-solid team culture.Plus, hear about Jordan's trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!Hit play now and buckle up for a ride into the world of next-level service management!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine's Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn't just about cars—it's about connections that go the extra mile.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Many people struggle with anxiety. But what do you do when your anxiety levels in social situations become crippling?You deserve to be able to enjoy your life!Join me, Dr Julie Osborn, as I share with you the CBT tools that can help you address crippling society anxiety. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that's nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy's remarkable journey of raising her family while raising her team to new heights. Discover how she's not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don't miss it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Just being positive does not make things work out. The belief that negative feelings are bad has led to the term ‘toxic positivity.'What does toxic positivity look like?Why is it not good for your mental health?How can you use CBT tools to create more balanced thought patterns?Join me, Dr Julie Osborn, as we explore toxic positivity and how to keep your thoughts and feelings balanced.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It's a chaotic landscape where the reasons you pay deposits on special orders become all too clear.In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn's Supreme Engine Clean, we've got a mix of insider stories, laughs, and lessons learned.Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

If you're new to Cognitive Behavioral Therapy or even if you've used CBT tools before, CBT is an incredibly powerful therapy modality that can empower you to make real changes in your life.What is Cognitive Behavioral Therapy?What are some of the mental health struggles it can help with?Is it a therapy modality that might help you?Join me, Dr Julie Osborn, as I share with you the life-changing power of using CBT tools in your life.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

What happens when a 17-year-old answering phones at a car rental company becomes a key leader in talent acquisition for a 100-year-old automotive powerhouse? Cindy Lawrence finds out in this episode of On the Drive, featuring Beth from Carter Myers Automotive (CMA).Beth reveals how CMA's people-first philosophy drives not just cars but careers, with innovative programs like the Technician Apprentice Training and Meyers Flyers recognition. From breaking down industry stereotypes to creating meaningful community connections, this episode dives into what makes CMA more than just a workplace—it's a family.Get ready for a candid, inspiring, and often funny conversation about career growth, building trust, and why the service lane is the heart of the automotive industry. Perfect for anyone passionate about making an impact, on or off the road!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Emotional intelligence can be a powerful tool in improving your mental health, your life goals, and your relationships.What is emotional intelligence?Why does it matter?How can you change or improve your level of emotional intelligence?Join me, Dr Julie Osborn, as I share with you some powerful ways to help you improve your emotional intelligence.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wins! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.Whether you're a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Is there something that fills you with gratitude & joy?I got to have that experience recently and I wanted to share with you some of the wonderful things I learned.Join me, Dr Julie Osborn, as I share with you some powerful tools that help me feel full and grateful.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend's mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you're a seasoned car owner or just love a good story, this episode is packed with humor, insight, and the tips you didn't know you needed. Tune in, laugh along, and get ready to make smarter decisions about your ride!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Avoiding conflict is a common behavior. Why can conflict avoidance be so damaging?And how can you use CBT tools to set appropriate boundaries and stick to them?Join me, Dr Julie Osborn, as I share with you the CBT tools that can help you face perceived conflict healthily and with confidence.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they're turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.Get ready to hear about the tools and tips that will make service advisors' lives easier, improve customer experiences, and revolutionize onboarding in dealerships nationwide. With a February 14, 2025 launch date—just in time for Valentine's Day—this platform is a labor of love for everyone in the auto industry. Whether you're a service advisor, manager, or a curious customer, this episode will leave you inspired, informed, and excited for the future of automotive service!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Let's be real, sharing the personal stuff can feel daunting, but we wanted to bring our #ActsploreThis fam along as we dive into the highs, lows and in betweens of life in our 30s! In this episode, we reflect on this new chapter: shifts in our career, evolving family & friendship dynamics, and how our relationships have evolved since our 20s. It's raw, real and relatable as we unpack themes of grief, growth and the messy yet meaningful journey of figuring it all out. HIGHLIGHTS: 00:37 Reflecting on our 30's era 03:46 Career pivots and lessons learnt 10:05 Evolving family dynamics 18:40 Navigating friendships in our 30s 25:02 Relationship insights and personal growth 32:20 Advice to Our Younger Selves CONNECT WITH US HERE: ✨Instagram: Actsplore This Podcast

Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you're an industry pro or just curious about what happens behind the scenes at a dealership, you'll leave with a smile, some new knowledge, and maybe a newfound appreciation for your service advisor. Don't forget to leave us a five-star review and share the ride!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Enmeshment can happen in a relationship when boundaries become blurred.How can you avoid becoming unhealthily enmeshed in a relationship?And how can you correct things when it's already happened?Join me, Dr Julie Osborn, as I share with you the CBT tools that can help you avoid and correct enmeshment in your relationships. Click to listen now!https://mycognitivebehavioraltherapy.com/enmeshment-cbt Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can't just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Why is it important to be truly authentic in your relationships?How can you truly know yourself so you can be authentic?Join me, Dr Julie Osborn, as I share with you some simple CBT tools to help you understand yourself so you can improve your relationships. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this exciting follow-up to last week's episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts like Bentley and McLaren struts, this episode is packed with stories of innovation, customer dedication, and the unstoppable drive to solve the impossible. Whether you're a car enthusiast or just love a good family business success story, you won't want to miss this compelling deep dive into the heart of RMT!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Nicole Vinent:Sales ManagerRebuild Master Tech ®6689 NW 16th TerrFort Lauderdale, FL 33309Toll Free Tel: 888-373-3610Local Tel:  954-934-9595 ext: 100Email: N.Vinent@RebuildMasterTech.comWebsite: www.RebuildMasterTech.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

We all experience life in unique ways.Do you know and understand your love language?How can you build stronger, more loving relationships in your life? How can you fill your love tank to the brim?In this exciting episode, join me, Dr Julie Osborn, as I focus on the five love languages from Dr Chapman and how you can use these to fill your love tank to the max.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.Learn about the differences between remanufactured and rebuilt parts, the importance of OEM components, and how RMT helps solve the problem of sourcing discontinued or back-ordered parts. This episode is packed with valuable insights for anyone in the automotive world, highlighting RMT's expertise in keeping high-end vehicles on the road, from South Florida to across the globe. Tune in to discover how they are reshaping the repair industry, one strut at a time!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Nicole Vinent:Sales ManagerRebuild Master Tech ®6689 NW 16th TerrFort Lauderdale, FL 33309Toll Free Tel: 888-373-3610Local Tel:  954-934-9595 ext: 100Email: N.Vinent@RebuildMasterTech.comWebsite: www.RebuildMasterTech.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

What is the #1 question we're getting about RFPs from clients and prospects lately? Is it a tactical question about time management, contradictory requirements, or formatting? Or a high-level question about managing stress and continuous improvement? On this episode of The RFP Success Show, Lisa Rehurek tackles some of the most frequently asked questions about navigating RFPs. From mastering time management to handling contradictory requirements and managing stress, Lisa shares her expert advice to help you streamline your RFP response process. Key Takeaways Mastering Time Management Create a Timeline: Break tasks into manageable chunks and work backwards from the due date to ensure timely completion. Prioritize Critical Sections: Focus on the evaluation criteria and allocate time accordingly. Set Milestones: Establish key checkpoints and create a calendar with blocked time for uninterrupted work. Navigating Contradictory Requirements Clarify with Issuer: Use the Q&A period to address any contradictions and avoid confusion. Document Everything: Keep thorough records of clarifications and decisions for future reference. Use a Compliance Matrix: Develop a matrix to track requirements and identify contradictions early. Response Formatting Strategies Understand Guidelines: Build your response template to meet formatting requirements from the start. Be Creative Within Constraints: Use visuals and bullet points to make your proposal engaging while adhering to guidelines. Create and Customize Templates: Maintain a library of templates to streamline response preparation and ensure clarity. Stress Management Techniques Take Breaks: Regular breaks can boost creativity and reduce stress. Stay Organized: Keep all documents and drafts well-organized to avoid chaos. Celebrate Small Wins: Recognize and celebrate progress to maintain motivation. Commit to Continuous Improvement: Post-submission reviews help refine your process for future RFPs.   Connect with Lisa  The RFP Success Company Lisa on X Lisa on Facebook Lisa on LinkedIn The RFP Success Company on YouTube The RFP Success Company on LinkedIn Subscribe on Apple Podcasts Email podcast@rfpsuccess.com   Resources LIMITED TIME: RFP FLASH AUDIT The Role of Contracts in Successful Prime + Sub Partnerships on RFP Success EP036 How to Develop Your RFP Pricing Strategy on RFP Success EP081 How to Make a FOIA Request Book a Call with the RFP Success Company Dare to Be Influential: Maximizing Your Positive Influence While Still Being True to You by Lisa Rehurek The RFP Success Book by Lisa Rehurek The RFP Success Institute  

As a child, whatever your reality is what you believe to be normal. But as we get older we start to see our parents in the context of the wider world.If your parent has Borderline Disorder or Histronic Personality Disorder, how can you cope?And how can you build a healthy relationship with your parent?Join me, Dr Julie Osborn, as I share the CBT tools that can help. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

What's the secret to getting the most out of AI when crafting RFP proposals? Is it about using AI to generate quick responses, or are there specific strategies to fine-tune the AI's output for high-quality, customized proposals? In this episode of The RFP Success Show, Lisa Rehurik dives into how to create effective AI prompts that will elevate your RFP responses. Lisa explains why the key to strong AI-generated content is in how you prompt it and shares tips on getting the best results by being specific, providing context, and asking for iterations. She also breaks down the most common mistakes people make when working with AI, including being too vague or overloading the system with too much information. Tune in to learn how to craft prompts that transform your standard replies into winning proposals and ensure your content still feels personalized, not just automated. Key Takeaways: Why AI prompts are crucial to RFP success Better prompts lead to more accurate and relevant AI-generated content, helping you save time while producing high-quality responses. How to structure your AI prompts effectively Specificity, providing context, and using examples are essential for tailoring AI outputs to your proposal needs. The importance of refining AI-generated content Never copy and paste—always customize AI outputs to align with your client's needs and your brand's voice. Using AI for creativity and iteration Ask AI for multiple versions of a response, which can spark new ideas and refine your strategy for winning proposals. Common pitfalls when using AI for proposals Avoid vague prompts and overwhelming the AI with too much detail. Balance is key to getting the most out of the tool   Connect with Lisa  The RFP Success Company Lisa on X Lisa on Facebook Lisa on LinkedIn The RFP Success Company on YouTube The RFP Success Company on LinkedIn Subscribe on Apple Podcasts Email podcast@rfpsuccess.com   Resources LIMITED TIME: RFP FLASH AUDIT The Role of Contracts in Successful Prime + Sub Partnerships on RFP Success EP036 How to Develop Your RFP Pricing Strategy on RFP Success EP081 How to Make a FOIA Request Book a Call with the RFP Success Company Dare to Be Influential: Maximizing Your Positive Influence While Still Being True to You by Lisa Rehurek The RFP Success Book by Lisa Rehurek The RFP Success Institute  

What's the biggest challenge proposal professionals are facing with AI in RFPs? Is it about how to effectively integrate AI into their workflows, or concerns about losing the human touch in their responses? On this episode of The RFP Success Show, Lisa Rehurik discusses the rapidly growing role of AI in proposal writing. She answers some of the most pressing questions about AI's impact on content generation, data analysis, and personalization, along with addressing common concerns around the accuracy and reliability of AI-generated content. Lisa explains how AI can streamline your proposal process, why it's essential to maintain your unique voice, and what you need to do to prevent your AI-generated content from sounding too fluffy or generic. Tune in for insights on how AI can help you analyze data faster, craft stronger proposals, and ultimately enhance your win rates. Key Takeaways: How AI is reshaping proposal writing AI tools help generate initial drafts, analyze competitor proposals, and personalize content, but human oversight is crucial. Why you should never copy-paste AI-generated content While AI can save time, customizing and editing the output is essential to ensuring your proposal resonates with evaluators. The benefits of AI for content generation AI can help draft sections of your proposal, suggest language, and create outlines, freeing you to focus on tailoring the response. How AI can help with data analysis AI can sift through past RFP responses to identify what worked and what didn't, helping you refine your strategy for future proposals. Maintaining a personal touch in AI-generated proposals Always combine AI's efficiency with your expertise and insights to maintain the human element that evaluators are looking for.   Connect with Lisa  The RFP Success Company Lisa on X Lisa on Facebook Lisa on LinkedIn The RFP Success Company on YouTube The RFP Success Company on LinkedIn Subscribe on Apple Podcasts Email podcast@rfpsuccess.com   Resources LIMITED TIME: RFP FLASH AUDIT The Role of Contracts in Successful Prime + Sub Partnerships on RFP Success EP036 How to Develop Your RFP Pricing Strategy on RFP Success EP081 How to Make a FOIA Request Book a Call with the RFP Success Company Dare to Be Influential: Maximizing Your Positive Influence While Still Being True to You by Lisa Rehurek The RFP Success Book by Lisa Rehurek The RFP Success Institute  

What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it's turning a bad experience into a great one or adding that extra degree of effort that makes all the difference. If you've ever wondered how to turn a challenging customer situation into an opportunity for loyalty, this episode is packed with insights and humor that will change the way you think about service.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Calm is a seemingly elusive state that many people would love to achieve.What does it mean to truly be calm?How can you achieve that state?And how can CBT tools help you get there?Join me, Dr Julie Osborn, as I share with you some simple but powerful tools to help you achieve true inner zen.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!From the essential tools like torque sticks to the golden rules of car maintenance, Cindy's advice is practical, eye-opening, and delivered with a fun twist. Whether you're a car novice or an expert, get ready to laugh, learn, and keep your wheels securely where they belong.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Happiness comes and goes; no one is happy all the time.Do you feel generally happy and content?Are you living the life you want to live?What can you do if you're not?Join me, Dr Julie Osborn, as I talk about how to articulate the life you want and how to achieve it. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those post-service surveys in a whole new light. So, fill out that survey—your next drive might just depend on it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Are you a people pleaser? If you are, WHY are you a people pleaser?How can understanding the reasons for your people pleasing empower you?How can you be a balanced people pleaser?Join me, Dr Julie Osborn, as I share with you the simple CBT tools that can help you be a healthier people pleaser.Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we're joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle's symptoms can save you time and frustration. Whether it's a simple noise or a complex diagnostic challenge, we're here to help you understand the process behind getting your car fixed right the first time. Buckle up and join us for a ride through the dealership experience, where the devil—and the solution—is in the details.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you rethink the simple act of borrowing a car and reveal the true cost of maintaining customer loyalty. Whether you're a car enthusiast or just curious about the behind-the-scenes workings of a dealership, "Loaner Car Chronicles" offers a compelling and eye-opening journey into the world of automotive service.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

People can sometimes hurt your feelings.But how can you know if it was you taking something personally that wasn't meant that way at all?How can you manage these feelings when they rise up?Join me, Dr Julie Osborn, as I share with you some simple CBT suggestions for not taking things personally. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!

Jealousy can be a strong emotional response - there's a reason they call it the Green-Eyed Monster!How can you figure out if what you're feeling is jealousy?And how can you use CBT tools to work through your feelings of jealousy?Join me, Dr Julie Osborn, as I share with you some simple but profound ways to reframe your thoughts. Click to listen now! Visit us on Instagram at MyCBTPodcast Or on Facebook at Dr Julie Osborn Subscribe to the podcast at Apple Podcasts Email us at mycbtpodcast@gmail.com Find some fun CBT tools at https://www.mycbt.store/ Thanks for listening to My CBT Podcast!