On The Drive

In this episode of On The Drive with Cindy Lawrence, I sit down with automotive expert Dave Rogers to bust some of the most common maintenance myths. We dive into why earlier is better when it comes to service intervals—and how pushing it too far can cost you more in the long run.We break down the conventional vs synthetic oil debate, including how some synthetic oils are thinner than cooking oil (yep, you read that right). What about those “lifetime fluids”? Dave asks the million-dollar question: whose lifetime—the warranty's or yours?You'll also learn how a simple tire rotation can give you a smoother ride, better MPG, and extend the life of your investment. Plus, we clear up the confusion between normal vs severe driving conditions—because let's be honest, most of us aren't driving on a conveyor belt.This is a must-listen for anyone who wants their vehicle to go the extra mile—literally. Buckle up!Host: Cindy LawrencePhone Number: 713.299.2435Email: Cindy@OnTheDriveSolutions.comWebsite: onthedrivesolutions.com

In this week's episode, we sit down with Cate Ojala from Tekion, a relatively new DMS solution making waves in the automotive space. Cate isn't just another software rep—she's a seasoned pro with deep roots in fixed operations, and it shows in how she connects with dealers on a real level.We dive into her bold approach to dealership sales, from AI-powered research on ownership and systems to her favorite strategy—the classic stop-and-knock. One such visit didn't go as planned when the dealership took issue with a project her company had supported. But Cate didn't back down. Her persistence, professionalism, and infectious energy earned her a meeting with the owner, and what started as a rejection turned into a powerful lesson in resilience.This episode is a giggly, unfiltered chat about grit, grace, and not taking no for an answer—because as Cate puts it, “No doesn't mean no. It means not yet.”Join in to learn what the balls the size of Texas has to do with life—and why rockstars aren't just born, they're built and constantly reinventing themselves.Host: Cindy LawrencePhone Number: 713.299.2435Email: Cindy@OnTheDriveSolutions.comWebsite: onthedrivesolutions.comContact Cate OjalaPhone Number: 603 - 969-7133Email: COjala@Tekion.com LinkedIn: https://www.linkedin.com/in/cateojala/ 

In another powerful episode of On The Drive with Cindy Lawrence, we're hitting the gas on one of the most vital—and often overlooked—factors in dealership success: culture.Joining Cindy is the inspiring Amy Davis, founder of Rise Above Life Coach, as they dig deep into what it really means to build and sustain a high-performance team environment. From the front lines of the service drive to the corner office, they explore the importance of putting the right people in the right seats, leading with empathy, and creating spaces where people genuinely want to show up.You'll hear raw stories, real solutions, and a few truth bombs—like why "fake happy" can do more damage than silence, how leadership drives retention, and how something as small as a balloon on your desk can speak louder than a bonus check.This episode is a must-listen for GMs, service managers, advisors, techs—and anyone who's ever asked, "Am I in the right seat?" Buckle up. It's time to Rise Above and get On The Drive.Host: Cindy LawrencePhone Number: 713.299.2435Email: Cindy@OnTheDriveSolutions.comWebsite: onthedrivesolutions.comContact Amy DavisEmail: amy@riseabovelifecoach.com Website: https://riseabovelifecoach.com/

In this high-octane episode, Cindy Lawrence reunites with her longtime mentor, industry icon, Steve Shaw. What starts as a nostalgic ride down memory lane turns into a masterclass on the "Pass or Fail" philosophy—Steve's game-changing approach to customer communication, sales integrity, and turning gray areas into green lights. From overcoming objections to ditching those fuzzy "recommendations" in favor of clear, confident guidance, Steve breaks it all down with humor, humility, and hard-earned wisdom. If you've ever fumbled through a multipoint inspection or wondered when encourage beats recommend, buckle up—this one's for you.Host: Cindy LawrencePhone Number: 713.299.2435Email: Cindy@OnTheDriveSolutions.comWebsite: AtYourServcie-Drive.com

This week, inspired by a powerful group discussion assembled by Dave Foy, I took to the microphone to reflect on my journey in the automotive industry. While I've been fortunate to work alongside supportive leaders who mentored and shaped my career, not every experience has been smooth.In this episode, I share a few memorable stories of moments when customers pushed back—those challenging encounters that taught me just as much as the positive ones. These are the real stories from the service drive that so many of us can relate to.Tune in for a candid, behind-the-scenes look at life in fixed ops!Host:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

In this high-energy episode, Cindy reconnects with longtime friend and industry force Katy Wolda—a woman who went from selling sunglasses at a car wash to dominating the sales floor in a male-driven industry.Katy breaks down what it really takes to succeed in automotive and beyond. Whether you're performing your craft, prospecting for the next opportunity, or perfecting your craft through training, she reminds us there are no shortcuts. Just daily action, confidence, and consistency.You'll hear hilarious stories, hard-earned lessons, and powerful insights into the “Tell, Show, Do, Review” method that Katy swears by. From fighting for her spot in the showroom to becoming a sought-after trainer and motivator, Katy's journey is a masterclass in owning your value and betting on yourself.This one's fast, fun, and full of fire. Don't miss it.Host:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

This one's a shoutout, a call to action, a desperate plea—whatever you want to call it—I need a guest! Someone who's lived the wild, weird, and wonderful life on the service drive. If you've ever been a service advisor, manager, parts guru, collision tech, or anyone who's survived a dealership with your sanity mostly intact… I'm talkin' to you.Podcast salespeople are out here clawing their way onto every mic they can find, but in the service department? We're over here like, “Podcast? Sounds groovy… but what would we even say?” Truth is—we've got plenty to say. From high-pressure mornings and caffeine addictions, to legendary coworkers and unforgettable customers, this industry is packed with stories that are funny, inspiring, and sometimes downright absurd.So instead of listening to me rant solo about tires, CSI scores, and Houston's mystery dealerships, join me! Let's spill the service drive tea without dragging customers or manufacturers through the mud. Let's talk shop, laugh hard, and maybe even reveal a few “who done its” from the lane.Nominate a friend, tag your old coworkers, or just raise your hand and say, “I'm in.” Let's keep it real, keep it fun, and entertain the world—one service drive story at a time. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Reposting one of our favorite episodes of On The Drive! Cindy Lawrence and Producer Janine take a deep dive into the world of tire tread—why it matters for safety, your wallet, and lease agreements. Whether you're prepping for a lease turn-in or just want to stay safe on the road, this episode has all the expert insights you need. Tune in as we break down tread patterns, traction, and the true value of good tires.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple PodcastsEmail us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookPhone: 713.299.2435Web: AtYourServcie-Drive.comTire Tread :Tire Tread in MMTire Wear Patterns : Tire Wear IndicatorsStopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

 Welcome back to On The Drive with Cindy Lawrence — coming to you live from an airport tarmac in Denver, Colorado! In this candid, late-night episode, Cindy reflects on a week spent with Mercedes-Benz of Littleton and dives deep into something every driver will face but never expects: windshield replacements.From surprising high-demand windshield repairs in Colorado to the hidden secrets of factory vs. aftermarket glass, Cindy shares insider dealership knowledge, personal mishaps (like smashing a brand-new Mercedes with a kayak — yes, that happened), and the one simple trick to diagnose whether a crack is stress-related or impact-based.Whether you're curious about why some states like Florida offer free replacements or how calibration plays a crucial role in modern vehicles, this episode is packed with real-life lessons, dealership tips, and a few laughs — all wrapped up in Cindy's signature straight-shooting style.If you've ever had a chip, a crack, or a flying noodle moment — this episode is for you.Tune in to learn why windshields matter more than you think — and why sometimes, looking forward means fixing what's right in front of you. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

What happens when you blend leadership, resilience, and a touch of gratitude? You get a roadmap for success that drives both business and personal growth. In this dynamic conversation, Cindy Lawrence sits down with the remarkable Jeannie Rytelbach to discuss the power of trust, branding, and human connection in the high-stakes world of automotive.From the unexpected lessons of a frustrating customer encounter to the strategic brilliance that won a Honda dealership point, Jeannie shares how the 4 G's—Gratitude, Growth, Grace, and Goals—have shaped her journey. Discover why community matters, how trust accelerates success, and why sometimes the best leadership move is knowing when to step back.Full of humor, real-life experiences, and game-changing insights, this episode will leave you inspired to take the wheel in your own career and life. Buckle up—because this ride is all about transformation!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

In this episode of On The Drive, host Cindy Lawrence welcomes Erica Bruno from Recall Masters for an in-depth discussion on vehicle recalls and the vital role they play in consumer safety. With a family legacy rooted in the automotive industry, Erica shares her fascinating journey—from growing up surrounded by dealerships to becoming a leader in recall management and customer service.Join us as we explore how recalls impact dealerships, why accurate data is crucial for both safety and customer retention, and how Recall Masters helps streamline the process for dealers and drivers alike. Erica's expertise, combined with her passion for human-centered service, makes this a must-listen for industry professionals and car owners alike.Buckle up and get ready for valuable insights into the ever-evolving world of vehicle recalls! Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Ever wonder what it takes to turn a service department into a well-oiled machine? Meet Jordan Hughes, the powerhouse service manager at Dwayne Lane CDJR, who climbed the ranks from advisor to boss—and she's here to share how she did it!In this episode of On The Drive, host Cindy Lawrence dives into Jordan's leadership playbook, her dynamic partnership with shop foreman Bill (aka the “Dad” of the shop), and how they're transforming the customer experience with video inspections and a rock-solid team culture.Plus, hear about Jordan's trip to Miami for Women in Automotive, her first taste of Cuban colada (hello caffeine rush!), and why a happy shop = happy customers. Get ready for laughs, leadership insights, and behind-the-scenes auto shop secrets!Hit play now and buckle up for a ride into the world of next-level service management!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Ever wonder how a $3 bumper sticker could spark an unforgettable friendship? In this episode of On The Drive, Cindy Lawrence shares the heartwarming (and slightly nerve-wracking) story of Mrs. M, a devoted client who trusted Cindy with her beloved Mercedes—only to find herself caught in the middle of the ultimate Valentine's Day surprise. From a sneaky service delay to a dream G-Wagon reveal, Cindy takes us on a ride filled with loyalty, laughter, and a little creative storytelling. Buckle up for an episode that proves great customer service isn't just about cars—it's about connections that go the extra mile.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.com

Too often, training in the automotive industry feels like a one-and-done event—information is shared, but nothing really changes. In this episode of On The Drive with Cindy Lawrence, we break down why "telling ain't training" and what it really takes to make learning stick.Cindy sits down with Kyle Newsom, co-founder of Visperio, to explore the biggest challenges dealerships face in training service advisors and how to overcome them. They discuss:Why traditional training methods fail and how to fix themThe power of personalized learning paths for lasting retentionHow manager involvement is the missing link in training successThe role of accountability and coaching in employee growthReal-world examples of how better training leads to better customer experiencesKyle shares how Visperio was founded to bridge these training gaps, emphasizing the importance of continuous learning, hands-on coaching, and clear expectations. Cindy adds her perspective on the impact of engaged leadership and why a lack of manager involvement can make or break a team.If you're tired of training that doesn't translate into real results, this episode is a must-listen! Tune in and learn how to transform training into a long-term success strategy.Contact Kyle: Website: https://visperio.com/ Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

On The Drive with Cindy Lawrence presents an inspiring episode featuring Mindy Williams, Service Manager at CMA Colonial Subaru. From juggling the roles of wife and mother while pursuing her college degree to mastering the complexities of the automotive industry, Mindy exemplifies resilience and innovation.With a team that's nearly overstaffed—a rarity in service departments—Mindy has cultivated an environment where apprentices grow into master technicians. Her focus on building her team from within is a true reflection of her leadership, dedication, and commitment to excellence.Join us as we dive into Mindy's remarkable journey of raising her family while raising her team to new heights. Discover how she's not only breaking barriers but also setting new standards in the industry. This is a story of grit, growth, and the power of mentorship. Don't miss it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Cindy Sarver as they dive into the challenges of dealing with abandoned special-order parts, backorders, and discontinued items in the automotive world. It's a chaotic landscape where the reasons you pay deposits on special orders become all too clear.In this episode, we explore how service and parts departments navigate the fallout from post-COVID supply chain issues, along with the funny (and sometimes frustrating) reality of mis ordered parts. From the saga of Jaguar wiper arms to the magic of Wynn's Supreme Engine Clean, we've got a mix of insider stories, laughs, and lessons learned.Whether you're in the business or just a car enthusiast, this episode will leave you with a new appreciation for the journey of getting your car fixed!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

What happens when a 17-year-old answering phones at a car rental company becomes a key leader in talent acquisition for a 100-year-old automotive powerhouse? Cindy Lawrence finds out in this episode of On the Drive, featuring Beth from Carter Myers Automotive (CMA).Beth reveals how CMA's people-first philosophy drives not just cars but careers, with innovative programs like the Technician Apprentice Training and Meyers Flyers recognition. From breaking down industry stereotypes to creating meaningful community connections, this episode dives into what makes CMA more than just a workplace—it's a family.Get ready for a candid, inspiring, and often funny conversation about career growth, building trust, and why the service lane is the heart of the automotive industry. Perfect for anyone passionate about making an impact, on or off the road!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Cindy Sarver with On The Drive as they dive into the fascinating world of dealership amenities. From bottled water branded with luxury logos to unexpected perks like in-house movie theaters and complimentarBuckle up as Cindy Lawrence and Cindy Sarver take you on a hilarious and eye-opening journey through the unexpected luxury wonderland of dealership amenities!  From custom-label bottled water with a side of popcorn to in-house movie theaters , complimentary massages , and even golf courses , dealerships are serving up more than just car repairs—they're delivering VIP experiences!Cindy shares laugh-out-loud moments about stumbling upon hidden gems like iPads casually tucked next to popcorn stations and why service advisors need to shine a spotlight on these hidden perks.Whether it's stylish shuttle rides , barbershops on-site, or a quick workout in the dealership gym while your oil gets changed, these perks aren't just extra fluff—they're customer satisfaction gold!So, whether you're a service advisor looking to impress or a car owner wondering what perks you've been missing , this episode is your VIP backstage pass to the dealership hospitality experience.Tune in for laughs , insights, and one golden takeaway: Always ask, “What amenities do you offer?”Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Get ready to hit the gas on part two of our conversation with fan-favorite Brian Trigalet from Wins! Hosts Cindy Lawrence and Ann Griffith dive into the game-changing world of Video Multipoint Inspections (MPI) and their impact on trust, transparency, and efficiency in the automotive industry.Join us as we explore the debate over who should talk maintenance—technicians or advisors—and how Video MPI is bridging the communication gap. Discover why preventative maintenance is the ultimate money-saver and how this technology gives technicians a voice while empowering advisors to shine. From tales of carbon buildup to a crash course on customer trust, this episode is packed with laughs, lessons, and a whole lot of love for the unsung heroes under the hood.Whether you're a car enthusiast or someone who just wants to keep their ride running smoothly, this episode will leave you informed and entertained. Tune in for another fun ride On The Drive!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence, Ann Griffith, and special guest Brian Trigalet as they hit the road to Lakeland, Florida, for a riveting conversation on the evolution of vehicle inspections. From the days of scribbled notes on greasy paper to cutting-edge video updates sent straight to your phone, this episode dives deep into how transparency, trust, and technology are transforming the auto repair experience. Laugh along as they recount quirky stories from the shop, explore the pros and cons of digital advancements, and debate whether kiosks and gadgets will ever replace the personal touch of a seasoned advisor. Tune in for insights, laughs, and a glimpse into the future of automotive care. Don't miss this joyride on "On The Drive"!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Ever wondered how a simple tire replacement turns into a masterclass on performance vehicles? In this lively episode, Cindy Lawrence shares a relatable story about a friend's mom who unknowingly entered the world of high-maintenance luxury cars. From pricey specialty tires to the quirks of lease agreements, Cindy dives into what it really means to own—or accidentally buy—a performance car.With entertaining anecdotes and practical advice, Cindy breaks down why some cars cost more to maintain and how to avoid surprises like unexpected oil change fees or alignment costs. Whether you're a seasoned car owner or just love a good story, this episode is packed with humor, insight, and the tips you didn't know you needed. Tune in, laugh along, and get ready to make smarter decisions about your ride!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this exciting episode of On The Drive, hosts Cindy Lawrence and Ann Griffith dive into their passion project, OnTheDriveSolutions.com—a groundbreaking platform designed to streamline the chaos of the automotive service industry. From humorous anecdotes about childhood dreams of being radio DJs to the lightbulb moments that sparked this innovative idea, Cindy and Ann share how they're turning decades of industry experience into an accessible, game-changing solution for service advisors and managers alike.Get ready to hear about the tools and tips that will make service advisors' lives easier, improve customer experiences, and revolutionize onboarding in dealerships nationwide. With a February 14, 2025 launch date—just in time for Valentine's Day—this platform is a labor of love for everyone in the auto industry. Whether you're a service advisor, manager, or a curious customer, this episode will leave you inspired, informed, and excited for the future of automotive service!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and her team on a fun and enlightening journey through the twists and turns of warranties! In this episode, we uncover the secrets behind factory warranties, extended coverage, and the often-misunderstood world of aftermarket plans. From unexpected challenges to laugh-out-loud anecdotes—like the time a squirrel turned an engine into its personal pantry—this episode is as entertaining as it is educational.Discover how to spot the best warranty options, avoid common pitfalls, and handle tricky customer situations with grace. Whether you're an industry pro or just curious about what happens behind the scenes at a dealership, you'll leave with a smile, some new knowledge, and maybe a newfound appreciation for your service advisor. Don't forget to leave us a five-star review and share the ride!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and her trusty sidekick Ann Griffith for a ride along the service drive like never before! In this playful yet informative episode of On The Drive, Cindy recruits Ann as a “new hire” and dives into the intricate world of service advising. From factory warranties to warranty goodwill, extended coverage, and even those secret 12-month adjustments, this episode unpacks the unexpected twists and turns of keeping customers happy and cars running smoothly.Whether you're curious about what it takes to be a service advisor or want insider tips on navigating the dealership for your next repair, Cindy and Ann's friendly banter and real-talk approach make this complex topic entertaining and easy to understand. Buckle up, listeners—it's a journey filled with laughs, learning, and the best-kept secrets of the service lane!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Step into On The Drive with Cindy Lawrence and her shotgun sidekick, Ann Griffith, as they unravel the secrets of the service lane, turning everyday car care into something relatable, informative, and downright fun! Ever wonder why a sidewall tire can't just be patched or why some filters cost more? Cindy and Ann use clever analogies—from Band-Aids on knuckles to over-the-counter meds—to demystify car maintenance and help customers understand the value of quality repairs.Through hilarious and insightful stories, like the DIY mishap that became a customer loyalty lesson, they reveal how educating rather than upselling builds trust and lasting relationships. With a mix of humor and expertise, this episode will have you looking at car care from a fresh perspective. Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this episode of "On The Drive," host Cindy Lawrence and her best friend and sidekick, Ann Griffith, share some of the funniest and most unbelievable stories from the service drive—you seriously can't make this stuff up! From customers accidentally crashing into the dealership to wild mix-ups and hilarious misunderstandings, they dive into the crazy world of automotive service. These real-life tales will have you laughing out loud. So sit back, relax, and enjoy a fun, casual listen about the unexpected moments that keep everyone on their toes!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this exciting follow-up to last week's episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts, Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company, providing solutions where dealerships fall short.From early days tinkering with bikes in Germany to becoming the go-to experts for rebuilding rare parts like Bentley and McLaren struts, this episode is packed with stories of innovation, customer dedication, and the unstoppable drive to solve the impossible. Whether you're a car enthusiast or just love a good family business success story, you won't want to miss this compelling deep dive into the heart of RMT!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Nicole Vinent:Sales ManagerRebuild Master Tech ®6689 NW 16th TerrFort Lauderdale, FL 33309Toll Free Tel: 888-373-3610Local Tel:  954-934-9595 ext: 100Email: N.Vinent@RebuildMasterTech.comWebsite: www.RebuildMasterTech.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

In this episode of On The Drive, host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RMT provides reliable, cost-effective alternatives for keeping your car running smoothly.Learn about the differences between remanufactured and rebuilt parts, the importance of OEM components, and how RMT helps solve the problem of sourcing discontinued or back-ordered parts. This episode is packed with valuable insights for anyone in the automotive world, highlighting RMT's expertise in keeping high-end vehicles on the road, from South Florida to across the globe. Tune in to discover how they are reshaping the repair industry, one strut at a time!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Nicole Vinent:Sales ManagerRebuild Master Tech ®6689 NW 16th TerrFort Lauderdale, FL 33309Toll Free Tel: 888-373-3610Local Tel:  954-934-9595 ext: 100Email: N.Vinent@RebuildMasterTech.comWebsite: www.RebuildMasterTech.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!Kind Regards –Mit freundlichen Grüßen –  Cordialement – Atentamente - Cordiali saluti

In this episode, Terry Bly and Cindy break down Wynn's fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn's 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, hard to remove, and stubborn. This buildup can reduce your car's gas mileage and power over time. Learn how Wynn's products tackle this issue, helping restore your engine's efficiency and performance.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Terry A. Bly:Phone number: 561.262.0193Website: wynnsusa.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what's really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, and even a few laughs along the way.Perfect for anyone who wants to feel empowered before their next service appointment, this episode will make you rethink everything you thought you knew about warranties—because it's not just about what's covered, it's about how to make the most of it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make service more than just a transaction, Cindy sheds light on what truly drives customer satisfaction.Get ready to laugh, relate, and maybe even rethink your next visit to the service department as Cindy reveals the secret sauce behind those unforgettable advisor-customer bonds. Whether it's over a shared alma mater or navigating tricky repairs, Cindy shows how the right relationship can turn a mundane service appointment into a golden experience. Tune in and discover why, in the world of service drives, the phrase "That's my customer!" carries a whole lot of heart.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive, Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget.Join Cindy and her co-host Janine as they explore stories of going the extra mile—whether it's turning a bad experience into a great one or adding that extra degree of effort that makes all the difference. If you've ever wondered how to turn a challenging customer situation into an opportunity for loyalty, this episode is packed with insights and humor that will change the way you think about service.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight!From the essential tools like torque sticks to the golden rules of car maintenance, Cindy's advice is practical, eye-opening, and delivered with a fun twist. Whether you're a car novice or an expert, get ready to laugh, learn, and keep your wheels securely where they belong.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happens behind the service desk, this episode will have you seeing those post-service surveys in a whole new light. So, fill out that survey—your next drive might just depend on it!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we're joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn why details matter and how coming prepared to discuss your vehicle's symptoms can save you time and frustration. Whether it's a simple noise or a complex diagnostic challenge, we're here to help you understand the process behind getting your car fixed right the first time. Buckle up and join us for a ride through the dealership experience, where the devil—and the solution—is in the details.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you rethink the simple act of borrowing a car and reveal the true cost of maintaining customer loyalty. Whether you're a car enthusiast or just curious about the behind-the-scenes workings of a dealership, "Loaner Car Chronicles" offers a compelling and eye-opening journey into the world of automotive service.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Welcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we're hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that'll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more.Ever had a "Mr. Ever Since" moment? You know, the kind where a customer swears their car has been making a weird noise “ever since” the last service, only to reveal a whole new level of car drama? We've got those stories and more coming up!So grab your favorite drink, get comfy, and let's dive into the wild and wacky side of the automotive industry. This episode is sure to be a joyride full of laughs, insights, and maybe a few lessons learned. Enjoy the drive!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Janine:Website: www.stellamix.comEmail: info@stellamix.comHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Whether you're a car enthusiast or simply love your ride, this episode is packed with insights, personal stories, and practical tips to keep your vehicle looking its best. Tune in and discover how RIMFX can revolutionize your driving experience!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookContact Julian:Website: www.rimfx.usText: 561-506-0565Instagram: @rimfx1Tik Tok:  @rimfxwheelrepairFacebook: Rimfx Wheel Repair and Powder Coating LLCHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White's story is a testament to the power of genuine connections in the service industry.Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift from his extraordinary trip with John McCain. This episode will captivate you with tales of trust, loyalty, and the unexpected bonds formed through simple acts of service. Tune in for a narrative that transcends the typical customer experience and reveals the profound stories hidden within everyday interactions.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

In this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure and ensuring a smooth recovery, we cover essential tips and insights to help listeners manage and mitigate the challenges posed by rising waters.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Rev up your knowledge with Cindy Lawrence in this eye-opening episode of "On The Drive." This week, we take a deep dive into the art and science of tire rotation. Uncover why early rotations are key to tire longevity, how the correct rotation patterns can save you money and keep you safe, and the surprising truth about high-quality tires. Cindy's engaging and approachable style turns what could be a mundane topic into a must-listen experience. Whether you're a car aficionado or just looking to make your daily commute smoother, this episode will challenge your thinking and elevate your tire game. Get ready to rotate your understanding of car maintenance!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join Cindy Lawrence and Janine Stella on "On the Drive" as they dive into the crucial yet often overlooked world of vehicle alignment. In this episode, Cindy brings a unique blend of expertise and humor, comparing your car's tires to your favorite pair of shoes and revealing how something as simple as alignment can drastically impact your vehicle's performance and your safety.Ever wondered why your car pulls to one side or why your tires wear out unevenly? Discover the fascinating science behind toe, camber, and caster angles, and learn how modern technology has revolutionized alignment checks from the days of using strings to today's sophisticated laser systems. With compelling anecdotes and practical tips, Cindy makes understanding vehicle alignment not just informative but downright entertaining. Whether you're a car enthusiast or just looking to keep your vehicle in top shape, this episode will steer you in the right direction!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy!

Join us on, On the Drive as we delve into the world of tires like never before. From unraveling the mystery of tire pressure to discovering the hidden advantages of nitrogen, we're sharing the insider tips that could save you time, money, and hassle on the road. Ever wondered why your tires wear out faster or why that pesky tire light keeps coming on? We've got the answers, and they're more fascinating than you'd think. With June being Tire Safety Month, there's no better time to dive deep and learn how to keep your ride smooth and safe. Don't miss this chance to become a tire expert and transform your driving experience!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple PodcastsEmail us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookPhone: 713.299.2435Web: AtYourServcie-Drive.comTire Tread :Tire Tread in MMTire Wear Patterns : Tire Wear IndicatorsStopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

In this episode of "On The Drive," Cindy Lawrence and Producer, Janine dive deep into the crucial world of tire tread. Exploring the impacts of tread wear on safety, lease agreements, and your wallet, they uncover everything you need to know about maintaining your tires and meeting lease turn-in requirements. Whether you're navigating lease regulations or planning for safer driving conditions, this episode provides essential insights and expert advice to keep you rolling smoothly on the road ahead. We'll explore tread patterns, traction, value of good tires, and lease turn-in requirements.  By the end of this episode, you'll have a better grip on everything you need to know to make informed decisions about your tires.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple PodcastsEmail us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookPhone: 713.299.2435Web: AtYourServcie-Drive.comTire Tread :Tire Tread in MMTire Wear Patterns : Tire Wear IndicatorsStopping Distance : Stopping Your Car_ Tread Depth on Wet Roads

When changing just two tires…New Tires in the Front?  Best Tires in the REAR. Depends on Front or Rear Wheel Drive….Negative…For years we have been taught our best foot should always go first – We thought the same for tires.  NEW Research Shows – Best Practice, Best in the Rear.  Experts and of course tire manufacture will always support replacement of all four tires.  But let's be realistic, we all want to get the most out of money.   Enjoy the show and click on the links below to enjoy more factual information.  Links:Goodyear:  https://www.goodyear.com/en_US/learn/choosing-your-tires/replacing-only-two-tires.htmlMichelin: https://www.bing.com/videos/riverview/relatedvideo?q=&mid=C3D57E1536A695D21C4BC3D57E1536A695D21C4B&FORM=SPSCRVIndependant shop : https://www.swedishauto.com/blog/tire-replacementLaw Firm : https://wfirm.com/when-replacing-only-two-tires-should-the-new-tires-be-placed-on-the-front-or-back/ Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Discover the crucial ins and outs of vehicle recalls and TSBs, as we navigate through a hypothetical scenario set off by bee Manufacture's recent recall announcement. With Ann Griffith by my side, offering insights as a parent of new drivers, we dissect the vital differences between recalls and TSBs, and why it's paramount for your wallet—and safety—that you pay attention. Get ready to understand the no-cost recall services and the steps you should take to ensure your ride is secure and up to date.Strap in as we reflect on the historical Takata airbag recall, underscoring the immense operational and financial hurdles it imposed on the auto industry and consumers alike. We'll also reveal the often-overlooked perks of dealership recall services, such as reimbursements for previous repairs and the assurance of having the most current vehicle fixes. This episode is your GPS to navigating the often-complex world of automotive recalls, ensuring you're equipped with the knowledge to protect yourself and your loved ones on the road.Websites for Recalls:Recalls website:  https://www.nhtsa.gov/recallsFord: https://www.ford.com/support/recalls/Chrysler: mopar.com/en-us/my-vehicle/recalls/search.html Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Step into the adrenaline-fueled world of auto sales and service with the exhilarating Cindy Experience! Buckle up as we dive into the vibrant corridors of AutoNation's premier wholesale hub in Florida, where Cindy's insatiable thirst for knowledge illuminates the intricate workings of a top-tier Mercedes dealership. From navigating the labyrinthine parts inventory to navigating the bustling retail floor and witnessing the seamless orchestration of service operations, we unveil a treasure trove of insights that even industry veterans would bank on.But that's just the beginning of our journey. Get ready for a rollercoaster of a narrative featuring daring thieves who transformed the dealership into their personal shopping haven—with an unwitting technician lending a hand! It's a real-life escapade that could rival the most gripping Hollywood plotlines. And for a daily dose of dealership drama, we've got tales that will leave you in stitches, from customers finding joy amidst the hustle to enigmatic visitors with motives as mysterious as the cosmos.With Cindy's keen eye for detail and our shared laughter, this episode becomes a joyride through the lighter side of the automotive industry—where every turn on the lot is a lesson and every customer encounter is an unforgettable story waiting to be shared. So, strap in tight and join us for an adventure like no other, where excitement awaits at every turn of the wheel!Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Jump into the world of auto parts with Cindy Sarver and me, Cindy Lawrence! We're here to spill the beans on how your car's performance and safety are tied to the parts you use. From factory to aftermarket, we'll show you why choosing OE parts, like those from Mercedes-Benz, is like giving your car a VIP treatment.Ever wondered what your engine really needs? We dive into the nitty-gritty of engine filters, making sure you're giving your car the best TLC possible. Plus, we'll take a trip down memory lane with classic car care products and show you how to keep your ride sparkling without causing harm.But wait, there's more! We'll clue you in on why brand-specific parts, like spark plugs, are the secret sauce for your car's performance. And don't forget about dealership maintenance—it could be the key to unlocking your car's full potential.So buckle up and join the ride! Whether you're a car enthusiast or just looking to keep your wheels in top shape, "On the Drive" is your pit stop for all things automotive.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Have you ever found yourself grinning at the memory of a run-in with a rock legend while discussing something as mundane as windshield wipers? Well, we sure have, and this episode takes you through that and more as Cindy Lawrence and Cindy Sarver join us to share the unexpected hilarity and critical insights on keeping your windshield in top-notch condition. With tales ranging from a laughable encounter with ZZ Top's Dusty Hill to the vital role of the right wiper blades and washer fluids, we guarantee you'll look at your car's maintenance in a whole new light—streak-free and shining!As we chat about the intricacies of proper windshield care, we reveal a nifty car hack for those empty washer fluid bottles and walk you through the dos and don'ts of wiper blade installation. We're not just talking about clear glass here, but also ensuring your safety through visibility, especially when dealer-quality supplies are in the mix. And with tips on avoiding the pitfalls of DIY installation, we emphasize the real value of professional service. So join us for this chuckle-worthy yet enlightening discussion that promises to keep your drives safe and your view ahead crystal clear.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Curious about the hidden capabilities of your car keys? Join Cindy Sarver and I as we uncover the surprising features beyond unlocking doors and starting engines. Learn why opting for dealership services over online deals ensures tailored security for your car's VIN and options, and how reviewing your insurance policy or warranty can save you money if your keys are lost.From cooling your car remotely to unexpected security risks, we explore the multifunctionality of modern key fobs and the importance of staying informed about your car's tech. Cindy Sarver shares a personal anecdote emphasizing the importance of keeping track of your keys to prevent unintended vehicle access.But our discussion doesn't stop at features – we delve into key care tips, warning against heavy keychains that could damage your ignition switch. Plus, we uncover the tactics of car thieves who target dealership service centers. Join us for insightful tips, a few chuckles, and a reminder that proper key care is crucial for your vehicle's security.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!