Moving Matters

In this episode, Steve McGregor, Managing Director of McGregor Removals & Storage, discusses how he returned to the industry in 2013 to start his own business, even though as a third-generation remover he swore he would never be involved in Removals! McGregor Removals & Storage is based in Belfast, Northern Ireland and offer removals, storage, distribution and packing services, covering the whole of the UK and Ireland, focusing primarily on customer service, and in January 2025 have started an international shipping service. Fleet wise McGregor Removals & Storage operate a fleet of 9 vehicles and are not brand loyal in the slightest, and storage wise they have a 16,000 sqft warehouse. Apart from the everyday challenge of removals, Steve's challenges have been staff and recruitment, switching off and detaching when away from the workplace, and accepting that you cannot change bad attitude. The one thing Steve would change from his moving past would have been to network earlier, which would have taken McGregor Removals & Storage further and faster. Steve has several high points of being within the industry, becoming a member of BAR (British Association of Removers), moving Dame Kelly Holmes, and the excitement from Steve's children, nieces and nephews when they see the vehicles on the road as the vehicles are named after them. The one thing Steve would like to change within the industry is to have a more structured sales process. The advice Steve would give himself just starting out within the industry again is to network earlier and do more homework on the industry. In the next 5 years Steve wants to continue to grow the McGregor brand. Industry wise, Steve sees technology playing a big part. Outside of the industry Steve spends time with his two daughters, the challenge of running, working out at the gym, and has recently bought a boat. And as always, we end Moving Matters with a funny moving story, well two, one involving a tip and the other a sex toy. Enjoy! Links to McGregor Removals & Storage: * Website (https://www.mcgregor-removals.co.uk/) * Twitter (https://twitter.com/mcgmoves) Special Guest: Steve McGregor.

In this episode, Jonathan Bramwell, Founder of Bramwell Relocation, discusses how he began in removals 42 years ago, assisting with the delivery of furniture for his mother's antique furniture and restoration business, before buying his own van and delivering items from the local auction house. At that time Jonathan's business was SBS (Sure to Be of Service), which grew not only from removals but also from storage and commercial contracts, including distribution. At its peak SBS was employing 70 people and turning over £5m a year! However, during the global economic crash of 2008/9 business started to get tough as contracts were cancelled, and eventually SBS was placed into administration and up for sale – and the buyer, none other than Clockwork Removals, where Jonathan was offered a role within Sales, and then promoted to National Sales Director, before eventually parting company. 8 months after leaving Clockwork, and at the tender age of 48 Jonathan was told (twice) that he could do it again, and so Bramwell Relocation was formed, and today is a true family affair consisting of Jonathan, Bev (wife), Lewis (son) & Sarah (daughter), primarily offering very high quality domestic removals & storage services, employing 10 and running a fleet of 3 x HGVs (2 of which are demount bodies), 4 x Luton vans, 2 x VW Transporters and 1 x VW Crafter. Storage wise they offer containerised storage, shipping container storage and a very small amount of self-storage. Jonathan's biggest challenge ever has to be running a business for 26 years and letting it go. Any challenge since then Jonathan regards as ‘just stuff' rather than a challenge. The one thing Jonathan would change from his moving past is to have concentrated more on removals, rather than diversify into providing different services. Jonathan has two high points of being within the industry, in 2000 Jonathan was appointed Chairman of the BAR Yorkshire Area, and more recently when Lewis & Sarah joined the business. The one thing Jonathan would like to change within the industry is the process in which people buy houses. The advice Jonathan would give himself just starting out within the industry again is to immediately deliver great service, constantly regulate yourself, don't over trade (become a busy fool), and control your cash. In the next 5 years Jonathan hopes to be semi-retired. Industry wise, Jonathan sees an increase in the use of 3.5 tonne vans. Outside of the industry Jonathan has an obsession for cars and motorcycles. Jonathan enjoys skiing, vacations, gardening, and trips to the Isle of Man. And as always, we end Moving Matters with a funny moving story, regarding plums. Enjoy! Links to Bramwell Relocation: * Website (https://www.bramwellrelocation.com/) * Facebook (https://www.facebook.com/BramwellRelocation) * Instagram (https://www.instagram.com/bramwellrelocation/) Special Guest: Jonathan Bramwell.

In this episode, Vince Burruano, President of Vince Burruano Consulting Services, discusses how he has had 2 stints of working within the industry, the first as Sales Leader within Office Movers (2.5 years), and the second as Vice President of Sales for Commercial Services for JK Moving Services (8 years). Today Vince is a consultant to the moving industry, helping business owners and leaders in making their companies become more successful, something Vince has been doing for the past 3 years. Vince has had many challenges within the industry, however, the two discussed are, finding the right talent, and the way Sales Professionals and others are treated once they are a member of the company. Vince wouldn't want to change anything from his moving past because he is fearful making a change in one regard would alter everything else. Vince's highpoint of being within the industry was his experience during Covid, where even when he had to reduce the size of his team, he still grew the business to be more successful. The one thing Vince would like to change within the industry is the mindset of individuals, especially company owners and leaders. The advice Vince would give himself just starting out within the industry again is to spend as much time as possible building the team, and more importantly the culture. In the next 5 years Vince hopes to continue to carve out a niche for himself within the industry. Industry wise, Vince hopes that the industry continues to evolve in a good way. Outside of the industry Vince is spending more time on photography and has a huge passion for reading books (physical not digital). And as always, we end Moving Matters with a funny moving story, in fact three, and are all related to Vince's son. Enjoy! Links to Vince Burruano: * Website (https://www.practical-sales-wisdom.com/) * Linkedin (https://www.linkedin.com/in/vincent-burruano) * Understanding Millenials (https://www.practical-sales-wisdom.com/_files/ugd/95a04f_15fb93f8ee554b6792579c584b5ce55c.pdf) Special Guest: Vince Burruano.

In this episode, Andy Carr, a former removal company owner, discusses how he began within the industry over 50 years ago from the age of 10/11, as a lift boy at weekends for his father's company Romford Office & Commercial (ROC). Andy is a former (BAR) Commercial Moving Group chairman, and today is still very much involved within the industry, being a BAR inspector, a QSS auditor, the lead judge in the (BAR) Commercial Mover of the Year competition, and a practicing business coach and consultant, under his company The Moving Shop. Andy has had several challenges within the industry, a major warehouse fire in 1988 which totally destroyed everything the company had built, clearing the Commercial Union floors of the Baltic Exchange Building shortly after the Saint Mary Axe (London) bombing on April 10th, 1992 (where incidentally Andy and a crew were working an hour before the bomb went off!), and becoming an auditor for QSS. The one thing Andy would like to change from his moving past is to have not grown by acquisition, which was a recommendation from his bank! Andy has a couple of highpoints of being within the industry, firstly, winning Commercial Mover of the Year award at the same time as winning East London Growth Business of the Year, and secondly, becoming chairman of the (BAR) Commercial Moving Group, where during his tenure he introduced the quality standard for commercial moving (BS 8522). The one thing Andy would like to change within the industry is to see it recognised as a profession, as it is in so many other countries. The advice Andy would give himself just starting out within the industry again is network, by attending BAR area meetings, conferences & seminars, and getting involved. In the next 5 years Andy hopes his days on the road are over, however he still wants to continue offering his coaching, as this can be provided remotely. Industry wise, Andy wants the solicitors and conveyancers to get their act into gear and sort out the completions (for the domestic market), and for the CMG (Commercial Moving Group, or soon to be WRG - Workplace Relocation Group) to be more recognised by FM's (Facility Managers). Outside of the industry Andy is a keen West Ham fan, he used to play golf and would like to take it up again. Andy has a passion for cooking, enjoys country walks and he together with his wife volunteer at the village community shop. And as always, we end Moving Matters with a funny moving story, in fact three, plus Andy tells a few during this episode too. Enjoy! Links to Andy: * LinkedIn (https://www.linkedin.com/in/andycarr/) Special Guest: Andy Carr.

In this episode, Ed Katz (Reverend), of International Office Moving Institute (IOMI), discusses how he began within the industry nearly 50 years ago, starting at the very bottom as a mover/helper (porter) before starting his own company Peachtree Movers in 1976 based in Atlanta. Ed sold Peachtree Movers in 2000, and in that 24-year period Peachtree Movers completed nearly 50,000 local office moves. During Ed's time at Peachtree Movers, he created several inventions, the Space Gobbler being one, an inflatable device that filled the available space within desk drawers, and the Spider Crane being another, a hoist that allowed wide lateral file cabinets to be moved without the need to remove the contents. Today Ed teaches (and preaches) his 3-day office moving seminar, which if you don't catch in person, you can now watch online. One of Ed's challenges within the industry is trying to get people to think outside of the box to differentiate themselves from the marketplace. The one thing Ed would like to change from his moving past is to have taken the kind of training Ed provides the industry today, as he had no industry mentor to learn from so everything was self-taught from the school of hard knocks. Ed's highpoint of being within the industry was going out on moves and listening to the customer reactions and seeing the appreciation for making the service more user friendly. The one thing Ed would like to change within the industry is to ensure that new contractor businesses (those that never render the actual service) are certified. The advice Ed would give himself just starting out within the industry again is get training, differentiate himself, listen to the customer and focus on one specific sector. In the next 5 years god willing Ed will not be room temperature, but continues to see himself advising, coaching, consulting and teaching. Industry wise, Ed see's people returning to the office and therefore a higher demand for commercial moves as current empty buildings begin to fill again. Outside of the industry Ed spends an hour a day at the gym, but Ed just loves to coach, train, teach and consult as business is his hobby. And as always, we end Moving Matters with a funny moving story, regarding a trip to the can. Enjoy! Links to IOMI: * Website (https://officemoves.com/) * LinkedIn (https://www.linkedin.com/in/ed-katz-63b14910/) * Facebook (https://www.facebook.com/International.Office.Moving.Institute.IOMI) * Twitter (https://twitter.com/EdKatz2) Special Guest: Ed Katz.

In episode 90, Jacob Dolan, Business Development Executive of Reason Global, a second-generation mover, discusses how he began within the industry at the tender age of 14, working in his father's company, Greens Removals in Suffolk. Not only has Jacob worked in the family business, but he has also worked for Pickford's (in their Anglo Pacific office) and Crown Relocations. Today, Jacob works for Reason Global, specialist insurance brokers within the Moving & Storing industry. Jacob's biggest challenge was being the boss's son when he was younger where he had to work harder, faster, longer, than anyone else in order to gain respect from staff members. Jacob's current challenge is combining his moving knowledge with insurance. Jacob is reluctant to look back and change anything from his moving past, but if he had to it would be to have remained in the family business longer, to have obtained his HGV driving licence, and to have got involved with BAR and YMG (Young Movers Group) earlier. Jacob has two highpoints of being within the industry, the first being at Reason Global, and the second running the London Sales Centre for Crown Relocations at the age of 25. The one thing Jacob would like to change within the industry, apart from perception (as many previous guests have stated), is the balance of technology with in-person meetings. The advice Jacob would give himself just starting out within the industry again is that everyone you meet can teach you something, so listen and learn from others. In the next 5 years Jacob sees himself still at Reason Global and attending as many industry events as he can. Industry wise, Jacob sees a continual trend in smaller shipments, and a rise in the use of smaller vehicles, such as lo-loaders. Outside of the industry Jacob enjoys chasing around after his young family, playing rugby, golf, and live sport in general, whether watching or playing. And as always, we end Moving Matters with a funny moving story, regarding a swimming pool, some absurd outfits and some quite surprised homeowners. Enjoy! Links to Reason Global: * Website (https://www.reason-global.com/) Special Guest: Jacob Dolan.

In this episode, Mark Brett, Owner of Anglo French, discusses how he began within the industry nearly 40 years ago, after being brought up around trucks due to his father's haulage business. Mark's father's haulage business branched into removals, firstly providing local moves in Kent and then progressed to specialising in Spain, forming Anglo Spanish where Mark learned his removals trade. During Thatcherism, moves to Spain dried up and coupled with his father's health, Anglo Spanish closed. After a short spell (5 years) of owning and running a fishing tackle shop (his boyhood dream), Mark sold up, bought his first truck, and returned to removals, forming Anglo French (approximately November 1998), which specialised solely in France, where Mark even relocated himself too, for 5 years. Mark's biggest challenge has been staff and finds that the younger generation are insecure. Mark would like to change two things from his moving past, being braver at times (should have brought his own warehouse), and to have spent more time enjoying some of the fantastic places he's delivered too. Mark's highpoint of being within the industry is getting Anglo French (starting from nothing) to where it is today. The one thing Mark would like to change within the industry is regulation, and does see it being part of our industry, but is still a long way off. The advice Mark would give himself just starting out within the industry again is not to change the path he's been down. In the next 5 years, or sooner rather than later, Mark sees himself out of the industry as his exit plan comes to fruition. Industry wise, Mark sees a lack of experienced drivers and porters coming through being a concern, domination from the larger nationwide companies as they continue to purchase established family businesses, and key exchange will only improve as the current system cannot continue. Outside of the industry Mark enjoys his carp fishing, and even competes in the British Carp Angling Championship. Mark also enjoys watching his beloved Liverpool FC and helps out with coaching at grass-route level for his daughter's team. And as always, we end Moving Matters with a funny moving story, but not just one, three! Enjoy! Links to Anglo French: * Website (https://www.anglofrenchremovals.co.uk/) * Facebook (https://www.facebook.com/anglofrenchremovals) * Twitter (https://x.com/AFrenchRemovals) Special Guest: Mark Brett.

In this episode, Larry Kruger of Customized Moving, discusses how he began within the industry close to 45 years ago where he has spent all of those years in sales. Customized Moving is Larry's consulting business which he started in 2023 and is based in Ottawa, Ontario, Canada. Customized Moving provides consumer, corporate, and moving industry services. Larry also provides an online sales training course and has written the book on moving, called “Relocating – A Handbook for Moving Long-Distance” which is primarily aimed at the consumer. Larry's biggest challenge was to find and develop business, for 20+ years all of Larry's calls were outgoing! Getting in front of clients is the challenge now as the entire sales cycle has shrunk, with the sales funnel shortened. Larry wouldn't change anything from his moving past, even though he has lost some big accounts he has always found that as one door closes another door opens. Larry's highpoint of being within the industry is sales, and therefore develop customers, which regardless of the size of the move, whether it be a multi-million-dollar account, or a small local move, still to this day gives Larry that hit of adrenaline and excitement. The one thing Larry would like to change within the industry is to bring back professional consultative sales. The advice Larry would give himself just starting out within the industry again is to hold the course as you will go through trials and tribulations, keep your integrity, and always build your own brand. In the next 5 years Larry sees himself continuing on within this wonderful industry for as long as he can. Industry wise, Larry sees the industry changing dramatically on the sales end of things, especially the corporate side of the industry. Outside of the industry Larry enjoys renovating his wife's old house in Quebec, playing golf, and traveling. And as always, we end Moving Matters with a funny moving story, regarding a corporate contract with a major bank. Enjoy! Links to Customized Moving: * Website (https://customizedmoving.com/) * LinkedIn (https://www.linkedin.com/in/larry-kruger-6929aa/) * Sales Training Course (https://customizedmoving.teachable.com/p/home) * Book (https://a.co/d/7KStmdB) Special Guest: Larry Kruger.

In this episode, Aubrey McCarthy, Managing Director of AMC Removals, discusses how he began within the industry at the tender age of 16, to fund himself while still in education, by advertising that he could move stuff for people locally. 3 x master's & 1 x degree later, Aubrey remains within the moving industry and still hasn't found a proper job! AMC Removals is based in Dublin but also has an office in San Miguel, Spain. AMC Removals covers all of Ireland and has 3 road-trains in Europe on a weekly basis, and also run 3 x 18 tonne drop bodies, 7/8 x low loaders and 2 x Pantechnicons. AMC Removals offer both containerised storage (approximately 1,000) and self-storage. Aubrey has faced two challenges, firstly, finding that the moving industry is a closed shop, where newcomers are viewed suspiciously, and he can totally understand why, and secondly, it was very difficult to get good staff, so he now has policies and schemes in place to attract and assist them. The one thing Aubrey would like to change from his moving past was to send his late father to industry related conferences where, as a playboy, he would have entertained and put AMC Removals on the map. Aubrey's highpoint of being within the industry is growing the business organically and becoming a high-end quality mover, where Aubrey has moved the likes of Lord Andrew Lloyd-Webber, and more recently undertaken a move which cost half a million!!! The one thing Aubrey would like to change within the industry is having the industry as a whole wake-up to IT, and re-educate the crews, and even agents, to be more IT friendly. The advice Aubrey would give himself just starting out within the industry again is that the raw materials to your business are your trucks, but the key raw materials are your staff, and you have to treat them as your greatest asset, as well as listen to them too. In the next 5 years Aubrey sees himself as Auctioneer once again for the annual BAR Conference, and opening a wing in his detox centre for attendees!

In this episode, Steve Sole discusses how he began within the industry just over 20 years ago, where he used to run his own business, Nice Man Big Van, in Brighton, which started from owning a luton van to carry his helium balloon, which he used for aerial photography, something he discovered during his solo travels early on in life. Steve ran Nice Man Big Van for 16 years, before reluctantly giving it up in 2019 due to ill health, caused by stress. Today, Steve works part-time for Global Immigration Relocation Moving Spain, based in Madrid, where he is helping with networking their business and social media presence. One of Steve's challenges was trying to recruit reliable and trustworthy people. Steve would like to change two things from his moving past, firstly, to have learned more about the HR side of the business, and secondly, to reach out more to help being offered (and to even ask for help) from individuals today. Steve's highpoints of being within the industry are achieving just under 900 verified Checkatrade reviews for Nice Man Big Van, as well as some of the people he got to move. The main thing Steve would like to change within the industry is the key exchange, but also dealing with unreliable porters. The advice Steve would give himself just starting out within the industry again is to vet staff better, and to remain at a small and manageable size. In the next 5 years Steve hopes to see his website, worldwideporters.com take off and be turned into an app. Industry wise, Steve sees automation taking over in the forms of AI, robots and driverless vehicles. Outside of the industry Steve enjoys cycling, but sold his bicycle before he relocated to Madrid, but he did keep and take his conga drums and electronic drumkit which he plays. Steve also enjoys magnet fishing with his wife. And as always, we end Moving Matters with some funny moving stories, of a sexual nature. Enjoy! Links: * Linkedin - Steve Sole (https://www.linkedin.com/in/steve-sole-72a1951a4/) * Linkedin - Global Relocation (https://www.linkedin.com/company/global-immigration-relocation-moving-madrid-spain) * Facebook - Worldwide Porters (http://www.facebook.com/worldwideporters) Special Guest: Steve Sole.

In this special episode of 'In Conversation With', I bring back three previous podcast guests to chat about a topic of their choice. John Burridge of Richardson Moving & Storage, discusses Wages. Richard Webster of Tonks Removals, discusses Costings. Tommy McNee of Guardian Moving & Storage, discusses Sales & Marketing. And I throw in my own topic for discussion at the end, Associations. Enjoy! Links to previous podcast episodes: * John Burridge (https://www.movingmatterspodcast.co.uk/29) * Tommy McNee (https://www.movingmatterspodcast.co.uk/54) * Richard Webster (https://www.movingmatterspodcast.co.uk/21) Special Guests: John Burridge, Richard Webster, and Tommy McNee.

In this episode, third-generation remover, Jason Hayes, Owner of D. Durrant Removals & Storage discusses how he began within the industry working Saturdays for the family business at the age of 13, and his first real memory of an overnighter was a removal with his father to Dundee, at the tender age of 6! D. Durrant Removals & Storage was purchased by Jason in 2001, and together with his brother (Wayne) they also purchased their uncle's company, Turners Removals 3 years ago. D. Durrant Removals & Storage are 95% domestic removals, with a full-time team of 15, running a variety of vehicles (but none more than 12 tonne these days), and house 400 containers across 3 warehouses. Jason believes he's been quite lucky over the years but one of his challenges was (and still is) trying to find that work/lifestyle balance. Jason would like to change two things from his moving past, firstly, to have spent more time working on the business rather than in it, and secondly, to have invested into buying property rather than renting. Jason's highpoint of being within the industry is buying Turners Removals, not only because it was in the family before Jason was born, but he managed to secure the future of the company and gets to work alongside his brother. The one thing Jason would like to change within the industry is that the average man on the street knew about the BAR (British Association of Removers) and it was therefore more recognised by the general public. The advice Jason would give himself just starting out within the industry again is not to be so trusting and gullible, and to step back sometimes and take everything at face value. In the next 5 years Jason would like to go part time and into semi-retirement (well in 3 years actually at the age of 55). Industry wise, Jason does believe that the BAR will get on top of the key release issue our industry is constantly plagued by. Outside of the industry Jason has many a hobby, mainly around sports. Jason has 3 season tickets and can therefore often be found at football matches, he goes competition fishing with his brother and father, he has shares in a couple of greyhounds, and when time does permit, he can be found, military style, on the golf course. And as always, we end Moving Matters with a funny moving story regarding Christmas. Enjoy! Links to D Durrant Removals & Storage: * Website (https://durrantremovals.com/) * Facebook (https://www.facebook.com/removalshorsham) * Instagram (https://www.instagram.com/ddurrantmoves/) To support Jason and sponsor him aforementioned cycle journey from Munich to Pisa, raising funds for the RBA (https://rba-charity.org/) (Removers Benevolent Association) please click here (https://www.justgiving.com/page/jason-hayes-1713951654202) to make a donation that will make a real difference to those in our wonderful industry. Special Guest: Jason Hayes.

In this episode, Patrick McCrory, Owner of McCrorys Removals discusses how he began within the industry in 1967, which is when he bought his first vehicle, that came with a starting handle! Patrick, originally from County Tyrone in Ireland, who is 75 in June (2024), did work for a carrier company in Middlesborough for a short period of time before upping sticks and moving to London (alone) shortly after he'd left school. Working nightshifts in Safeway allowed Patrick to transport goods during the daytime, which included brass beds for a local antique company, that later lead Patrick into the antique and auctioneers industry for a few years, before returning to removals when he relocated to Nottingham some 40 years ago. McCrorys Removals specialise in moves to and from Ireland, running 2 x 18 tonne demountables, 2 x 3.5 tonne vans, 1 x 18 tonne demountable trailer, 1 x 3.5 tonne box trailer & 5 x demountable bodies. Patrick has experienced many challenges over his time within the industry, staff will always remain a challenge, but the worst decision he ever made was signing a contract to join a trade association. The one thing Patrick would change from his moving past is to have learned to say no and to ensure he could undertake the job comfortably before saying yes. Patrick has had many highpoints of being within the industry is, but one was getting his first demountable drawbar trailer. The one thing Patrick would like to change within the industry is that everybody within an operation, no matter what their role or their seniority, go and assist on a removal on a regular basis, to get a full understanding of the industry. The advice Patrick would give himself just starting out within the industry again is to appreciate only owning a small van for the valuable experience of having to utilise every inch of available space. In the next 5 years Patrick plans to retire, again, and is now actively looking to sell McCrorys Removals, which Patrick believes can be a niche bolt-on to an existing Removals & Storage business, that can be relocated anyway within the UK. Industry wise, Patrick sees more regulation, such as the weight a person can lift. Outside of the industry Patrick likes to travel (he has himself a campervan), cooking (which includes baking soda bread), gardening, reading, and listening to Radio 4. And as always, we end Moving Matters with a funny moving story regarding a move to Spain. Enjoy! Links to McCrorys Removals: * Website (https://www.mccrorys.co.uk/) * Facebook (https://www.facebook.com/McCrorys-Removals-Ltd-107579797529590) Special Guest: Patrick McCrory.

In this episode, James Cooper, Director of Peter Cooper Ltd discusses how he began within the industry full time from the age of 21, although as a second-generation remover he helped out in the family business during school holidays from 12/13. James was begrudgingly shuffled off to college followed by university (to study marketing), mainly by his mother, to gain a degree to fall back on should he not want to return to the family business, although the goal was always for James to return. But prior to James's return to the family business, he went on to learn his removal foundation skills from White & Co initially and then GB Liners. Peter Cooper Ltd was started in 1986 by James's parents, and provide domestic (predominantly), European, international & commercial relocations, secure shredding, and storage, but also offer an antique restoration and repair side of the business too, as Peter (James's father) was trained as an antique restorer. On the removals side James runs a full-time removal crew of 12, and 3 restorers on the antique side, operating a varied fleet of 11 vehicles. James has overcome several challenges, in the early days it was being the boss's son, but Covid was his biggest challenge. The one thing James would change from his moving past is to have purchased land that became available on the industrial estate they currently reside, but the land and the build costs were just astronomical. James's highpoint of being within the industry are when the guys return from their jobs with a clean job ticket, and they and the customers are happy, then it's a good day. The one thing James would like to change within the industry is people's perception of what our industry is about. The advice James would give himself just starting out within the industry again is that you can never have to many friends within the industry, to ask questions, and to listen to the views of others no matter how different they may be to your own. In the next 5 years James believes he will be doing exactly what he is doing now, enjoying life, and hopefully taking more holidays, but probably still complaining about all the things the industry normally complains about on a yearly basis. Industry wise, James doesn't see any change as it slowly gets back to pre-Covid trends. Outside of the industry James has a very long to-do list composed by Mrs C, regarding the new home they purchased 5 years ago that requires a lot of work, so DIY is his current escapism. Up until a year ago James played football on a weekly basis, and in his youth was a schoolboy player for Southampton FC. And as always, we end Moving Matters with a funny moving story regarding an overnight in Hamburg, Germany. Enjoy! Links to Peter Cooper Ltd: * Website (https://www.petercooperltd.co.uk/) * Facebook (https://www.facebook.com/petercooperltd) Special Guest: James Cooper.

In this episode, James Langridge, Operations Manager of Near & Far Removals discusses how he's been in and out of the industry for the past 10-15 years, working in the family business, although he was hoping for a career in football. Near & Far Removals are based in Nottingham and was started in 2003 by James's parents, Martyn & Elaine Langridge. Near & Far offer domestic removals, packing, dismantling & re-erecting, house clearance/disposal, commercial relocation, crate hire and storage (using both self-storage units and shipping containers, as James doesn't like the 250 cuft wooden storage containers). James says that removals itself is a challenge he has had to overcome, especially key waits, which he goes on to have a little rant about. Other challenges include staff, which James enjoys and thrives upon, and tidiness, which includes vehicles & uniforms. James wouldn't change anything from his moving past as he believes it is a journey he is on. James's highpoints of being within the industry are working with different customers, different people, seeing different parts of the country and having a laugh on the job. The one thing James would like to change within the industry is, surprise, surprise, completion days. The advice James would give himself just starting out within the industry again is not to go over the top buying supplies, such as covers, as blankets are more than adequate. In the next 5 years James wants to continuing making Near & Far the best they can be by continuing to provide the best service possible. Industry wise, James doesn't see any changes apart from individuals themselves. Outside of the industry James is clearly a keen footballer, he also enjoys golf, fishing, evenings at the spa and nights out on the town with his mates. And as always, we end Moving Matters with two funny moving stories (as well as the oddest item James has moved), one regarding a photograph, and the other involving a chap called Jeremy. Enjoy! Links to Near & Far Removals: * Website (https://www.nearandfarremovals.co.uk) * Facebook (https://www.facebook.com/nearandfarremovals/) * Twitter (https://twitter.com/nearfarremovals) * Instagram (https://www.instagram.com/nearandfarremovals) Special Guest: James Langridge.

In this episode David Burgess, Owner of We Move You Edinburgh discusses how he began loosely in the industry, by mistake, in 2000, doing removals while studying for a post graduate degree in physiotherapy. David's old company was rebranded We Move You Edinburgh a couple of years ago, and provide the usual domestic moving services, house clearances, shipping container storage, and a weekly run to and from London, running 4 vehicles with a crew of 4. We Move You Edinburgh is massively into recycling and therefore tries to reduce landfill as much as possible, collecting 100 tonne of furniture every year. With house clearances David tries to sell, give away or even upcycle the items, rather than letting them go to landfill. One of the challenges David had to overcome was Covid, where David found himself being too busy and practically burned himself out having to deal with staff getting Covid, staff on furlough and not wanting to return to work, and therefore having to do their job, as well as his own. The one thing David would change from his moving past is maybe taking a step back and taking time out during Covid. Also, learning and knowing your numbers is critical, something that was detrimental to David over previous years. David's highpoint of being within the industry, apart from being a guest on the podcast, is obtaining his Operators Licence. The one thing David would like to change within the industry is the no parking on pavements ruling, which in David's situation is specific to Edinburgh as many of the roads are simply not wide enough to have vehicles parked either side of the road and leave a large enough gap for vehicles to pass, especially emergency service vehicles. The advice David would give himself just starting out within the industry again is to charge more. In the next 5 years David would like more vehicles, more storage (a warehouse or more shipping containers), and even his own land. Regarding recycling, David would like to open up a shop (with or without a partner) to sell items from house clearances, auctioning off anything that doesn't sell, and any items that remain unsold can then be used to smash up inside a Rage Room! Industry wise David sees the recycling side increasing but changes outside of the industry still need to be made to make the green removal service achievable. Much to David's downfall he did very little outside of the industry in the past, however, he is switching off more and more these days, and is very active in OCR (Obstacle Course Racing) and supporting his daughter in her field of vaulting (acrobatics performed on the back of a cantering horse), where she is a British Champion. And as always, we end Moving Matters with a funny moving story regarding a helping hand from the afterlife. Enjoy! Links to We Move You Edinburgh: * Website (https://wemoveyou.scot/) * Facebook (https://www.facebook.com/WeMoveYouEdinburgh) * Instagram (https://www.instagram.com/wemoveyouedinburgh/) Special Guest: David Burgess.

In this episode James Tutton, Managing Director of Chelmsford Removals discusses how he began in the industry by helping out his father at weekends in his parent's removal company (Handy Removals) from the age of 10, and later in life while between work and serving in the army. Today James owns Chelmsford Removals which he started 16 years ago and Move It Removals which he acquired in 2019. Both companies are 90% domestic removals & storage (460 x 250 cuft containers), with some commercial and trade work, running 12 vehicles and employing 35. And both are members of the BAR (British Association of Removers). One of the challenges James had to overcome was not being able to afford to employ (let alone attract) the best removal guys when starting out, but today he couldn't be prouder of those he employs. The one thing James would change from his moving past is to have taken much greater care of his back, which James has ensured forms a big part of the training he delivers to his staff. From a business perspective James would have liked to have focused on storage much sooner. James has several highpoints of being within the industry, consisting of, growing his own company much bigger than his Dad's, getting his own warehouse in Chelmsford, joining the BAR, and acquiring Move It Removals. The one thing James would like to change within the industry is a standardised system in which removal companies are recognised, separating those that are couriers at worst and man & van at best apart from professional removal companies. The advice James would give himself just starting out within the industry again is to learn as much about business, the industry, and to get really good at your numbers. In the next 5 years James would like to acquire another company as he's gearing up for an acquisition hopefully in 2025 (either a competitor for a larger market share, or a business in a complementary area), and to buy his own warehouse. Industry wise James doesn't seem much changing, however in 10 years maybe autonomous trucks and AI moving robots. Outside of the industry James has a really good work life balance and enjoys a beer with his mates, a wine with his wife, and he also endures fitness challenges. And as always, we end Moving Matters with a funny moving story regarding every mover's necessity for the job, a cuppa. Enjoy! Links to Chelmsford Removals: * Website (https://www.chelmsfordremovals.co.uk) * Facebook (https://www.facebook.com/chelmsford.removals) * Twitter (https://twitter.com/Chelmsremovals) * Instagram (https://www.instagram.com/chelmsfordremovals/) * YouTube (https://www.youtube.com/channel/UCNT-bnZxeRcNhnqxTqhrp4w) Special Guest: James Tutton.

In this episode, Nancy Zafrani, General Manager of Oz Moving discusses how she began in the industry directly from school 32 years ago (31 with Oz Moving), cold calling companies from the phone book! Oz Moving, who have the greatest strapline of “The Wizard of Moving” was started in 1993 by Avi Oz in New York, and today consist of 4 branches. Oz Moving provides the standard removal services, and have a 185,000 sqft storage facility in Yonkers, as well as other storage facilities. Oz Moving have approximately 40 trucks and 170 movers within the operation. Oz Moving have recently merged with a boutique moving company called Movage who offered international moving services, something Oz Moving look to expand. Being in a male dominated industry Nancy has always had a really strong group that she works with and has always had an equal say as anyone else, but one challenge of being within the industry is moving itself as it's often so very personal depending on circumstances. The one thing Nancy would like to change from her moving past is to have invested in cameras in and on the trucks sooner, which Nancy states was a complete game changer for Oz Moving. Nancy has two highpoints of being within the industry, her first is being part of bigger charitable projects and thus providing transport and storage, her second being within Oz Moving and helping it grow over the past 30 years to the well-known and reputable company it is today. The one thing Nancy would like to change within the industry is to have more and more moving companies doing things the right way as there is often a lot of dishonesty being that it's an easy industry to get into and no personal accountability to the owner of the company. Nancy discusses how influencers are both helping and hindering the sales process of a moving company, and the challenges encountered when moving people in New York itself. The advice Nancy would give herself just starting out within the industry again is that every experience is a learning experience. In the next 5 years Nancy still sees herself at Oz Moving, expanding with branches in Texas and Florida, and growing the international side. Industry wise, Nancy is excited for self-driving trucks. Outside of the industry Nancy loves to travel, spending time with friends and family, and being pulled through Central Park by her 3-year-old rescue dog. And as always, we end Moving Matters with a funny moving story, in fact two, one regarding a lost cat and the other her own move. Enjoy! Links to Oz Moving: * Website (https://www.ozmoving.com/) * Facebook (https://www.facebook.com/ozmoving) * Twitter (https://twitter.com/ozmovingnyc) * Instagram (https://www.instagram.com/ozmovingnyc/) * Linkedin (https://www.linkedin.com/company/oz-moving-&-storage-inc-/) Special Guest: Nancy Zafrani.

In this episode Chris Waymouth, an industry veteran (and one of the industry's Mr Nice guy's), discusses how he began in the industry back in 1969 at Walkers of Northampton, even though Chris was born into a family of teachers. At Walkers of Northampton Chris undertook a variety of roles within the business that gave him the grounding to pursue a career in management. In 1973 Chris took up a role within Amertrans where he honed his skills in export, shipping and forwarding, before joining Navtrans (North American Vanlines) in 1978, where he diversified the business into electronics stockholding & distribution, and airfreight (via the purchase of a company). In the late 1980's Chris joined TransEuro (after a call from the late Paul Evans), where he remained for 12 years until the takeover with Amertrans, where TransEuro became TEAM Relocations. Chris then joined forces with Robby Wogan at MoveAssist to project manage OMNI Connect. After a telephone call from David Trenchard at QSS (Quality Service Standards) Chris took up a role to head the company, where he remained for 14 years. Today Chris is still involved within the industry, maintaining the development of the BAR database (BITS), as a BSI (British Standards Institute) Committee Chairman where he has been reworking the BSEN12522 (for the past 2/2.5 years) which will hopefully be released early this year, and being a keen photographer Chris can be found snapping away at BAR Conference. One of Chris's challenges, personally, was self-confidence in his early days. In business, it was dealing with the less ethical side. Chris would change very little, if anything, from his moving past. Chris has loved being within the industry and has many highpoints, TransEuro undoubtedly being one where he led the building of the automated firesafe warehouse which opened in 1997 at a cost of £14m. Another was a flight on Concorde, thanks to the 4 guys that ran the airfreight business which was purchased during his time at Navtrans. The one thing Chris would like to change within the industry is more women involved in the frontline, such as the packing. The advice Chris would give himself just starting out within the industry again is honesty, fairness, and getting that grounding of what actually happens on the front line, getting to understand the grass roots of the business. In the next 5 years Chris still hopes to be clicking the shutter at BAR Conference and maintaining BITS for the BAR over the next couple of years. Industry wise, Chris believes electronics will play an even greater role, maybe not AI however, but Chris isn't convinced by virtual surveys. Outside of the industry Chris runs a community cinema, has had a lifelong interest in photography, is a petrolhead with an interest in cars, follows motorsport quite seriously, and sailing, but in more recent years narrow boating. And as always, we end Moving Matters with a funny moving story, in fact two, one regarding Chris's job interview at Walkers of Northampton and the other regarding his moustache. Enjoy! Special Guest: Chris Waymouth.

In this episode David Ozard, General Manager of John Mason International Movers discusses how he began in the industry some 50 years ago, and believes he's only spent 2 weeks working outside of the industry! David started life as a remover in his father's company based in Rochdale and has spent the past 31 years at John Mason International Movers. John Mason International Movers are based in Liverpool but do have a Southern operation in Hemel Hempstead. They are one of the largest shippers ex-UK Worldwide, and only offer international moving (deep sea and airfreight) and storage, working with partner agents from all over the world. One of David's challenges is that he comes from Bolton, but joking aside, it's the work ethic and enjoyment of working within the industry that can clearly bring the personal rewards. The one thing David would change from his moving past would have been to move off the vans and into management sooner to protect his health and body. David has two highpoints of being within the industry, becoming General Manager of John Mason International Movers which came to David as a shock, and becoming Chairman of the MTC (Movers Trading Club). The one thing David would like to change within the industry is the Ombudsman, which David believes is setup wrong as it's sometimes used as a blackmail for clients to use against the remover. The advice David would give himself, just starting out within the industry again, is to work hard, play hard, and to stay in the best hotels! In the next 5 years David dreams of retirement, but realistically he enjoys work too much (even though he keeps checking his pension), so he still sees himself at John Mason International Movers. Industry wise David doesn't know what the next 5 years holds as he believes it changes so much with challenge after challenge. Outside of the industry David enjoys sport, watching more than playing (especially football at grassroots level) but he did pay Rugby Union in his younger days. David also enjoys reading, walking (due to his new hips!) and watching foreign subtitled TV. And as always we end Moving Matters with a funny moving story, in fact two, one regarding falling asleep in a moving van, and the other regarding the use of a client's clothing. Enjoy! Links to John Mason International Movers: * Website (https://www.johnmason.com/) * Twitter (https://twitter.com/johnmasonintl) * Facebook (https://www.facebook.com/johnmasoninternational) * Instagram (https://instagram.com/johnmasonintl) Special Guest: David Ozard.

In this episode Robert Cooper, General Manager of Purdie Worldwide Removals & Storage discusses how he got involved within the industry 8 years ago after a phone call from his childhood best friend Neil (Purdie) who was looking for someone to take over his role, someone he could not only trust but someone who knew the family and the dedication they put into the business – there was no mention of knowing the moving industry! Prior to joining Purdie Worldwide Robert worked for a Government Agency, HMRC, where he spent 11 years, starting in the call centre before working his way up to Operations Manager in charge of 500 people. To recap from Neil's episode (https://www.movingmatterspodcast.co.uk/47), Purdie Worldwide provide domestic, commercial, and overseas moving, containerised storage (in approximately 1,500 containers) and self-storage. And to compliment the moving side there is also Purdie Property Maintenance. Robert faces challenges every day, but his biggest personal challenge was the attitude of people towards him at the very start, where he was just seen as Neil's friend. Another challenge has been family life and adapting to the non 9-5 working hours often found within the industry. Robert wouldn't change a thing from his 8 years of being within the industry, because he has learned something every day, no matter how big or small, and continues to do so. Robert has a few highpoints of being within the industry, being tasked with the relocation of a school after only being in the industry for 3 years, being involved in the Giraffe About Town (https://www.purdieworldwide.co.uk/2022/07/13/giraffe-about-town-logistics1/) & Oor Wullies (https://www.purdieworldwide.co.uk/2019/09/24/moving-oor-wullie/) projects, being the current Chairman of the Scottish Area of the BAR, and representing the Scottish Area on the BAR's National Council. The one thing Robert would like to change within the industry is to have it viewed as a trade, and joking aside Robert would like the customer to haggle with the solicitors rather than the movers! The advice Robert would give himself just starting out within the industry again is don't be scared to try something, and to apologise when the need arises. In the next 5 years Robert see's himself exactly where he is today, however, he would like to become a director of the company, hold the Operator's Licence, and allow Archie (Neil's father) to retire. Industry wise, Robert doesn't think anything specific will change in the next 5 years but does see the guys working shorter days as removals will be prolonged. Robert is interested in electric vehicles and the role they could potentially play within the industry, but sees this as 10-15 years down the road. Outside of the industry Robert enjoys walking with his miniature schnauzer, music, festivals, and very recently took part in the 26.2 mile Mighty Hike (https://www.purdieworldwide.co.uk/2023/09/11/our-mighty-hike-2023/) with 4 others from Purdie Worldwide, where they raised £2,330 for Macmillan Cancer Support (a tremendous achievement by all involved). And as always we end Moving Matters with a funny moving story, two in fact, one regarding a small move and the other regarding the recent BAR Conference in Brighton. Enjoy! Links to Purdie Worldwide Removals & Storage: * Website (https://www.purdieworldwide.co.uk/) * Facebook (https://www.facebook.com/PurdieWorldwideLtd) * Twitter (https://twitter.com/PurdieWorldwide) * Instagram (https://www.instagram.com/purdieworldwide/) * Linkedin (https://www.linkedin.com/company/purdie-worldwide) Special Guest: Robert Cooper.

In this episode David Cran, Managing Director of MintBox Removals discusses how he got involved within the industry only 5 years ago, but the seed of being a remover was potentially sowed much earlier on in life. David's life as a remover didn't start according to plan, a night out on the town ended early after an accident with a taxi, which resulted in David being hospitalised and on crutches for several weeks! MintBox Removals is based in Edinburgh and provides predominantly domestic removals, packing and storage services (mostly via third party storage companies), running 3 x Luton Vans and 1 x HGV (recently purchased from Richard Webster at Tonks - Listen to Richard's episode here (https://www.movingmatterspodcast.co.uk/21)). David's challenges have been, his personal accident at the start of his removal life, Covid and the stamp duty holiday, and growing the business. The one thing David would change from his relatively short time in the moving industry is to have spent a couple of years gaining experience while working for a large Edinburgh based mover. David's highpoints of being within the industry are, moving several Aberdeen FC footballers, being involved with the Ireland RFU during the Six Nations, being the ‘kitman's assistant' as David puts it, and purchasing the HGV. David wouldn't change a great deal overall within the industry but would like to see the conveyancing system making use of Proptech (property technology). The advice David would give himself just starting out within the industry again, apart from look right and left when crossing the road, would be connecting, and communicating with other movers earlier, and to enjoy the process. In the next 5 years David would like to go down the route of palletised storage, an industrial warehouse to operate from and an additional HGV. Industry wise, David see's more use of the demountable body system, ran by several companies currently. Outside of the industry David enjoys family time with his two children, and gardening, in which David has developed a passion for lawn care! And as always we end Moving Matters with four, yes four funny moving stories, an April Fool's prank, a famous Irish Comedian, an attic incident, and the CEO of Hibernian FC. Enjoy! Links to MintBox Removals: * Website (https://www.mintboxremovals.co.uk/) * Facebook (https://www.facebook.com/mintboxremovals) * Instagram (https://www.instagram.com/mintboxremovals/) * Twitter (https://twitter.com/mintboxremovals) Special Guest: David Cran.

In this episode a very fired up Matt Faizey, Managing Director of M&G Movers & Storers, continues what started as a pre-recording discussion on the so called 3.5 tonne brigade, where Matt makes his views on the subject very clear indeed. Matt began in the industry delivering mahogany and new furniture on Saturday mornings from the tender age of 14 (circa 1993), for his father's sideline, although Matt's target in life was to become a barrister or journalist. M&G Movers & Storers are based in the Midlands and turnover between £1-1.3m a year, £400k of that being from storage and the rest from domestic moving. M&G Movers & Storers USP is that they do not subcontract any work whatsoever, interact with other firms, or bring in any outsiders, and no employee is on less than a full 40-hour week annual basis. Matt was previously heavily involved within the industry, but has been rather quiet in recent years, and explains why. Matt has had several challenges, many of which were personal, and family rated, but still concerned the business, and is very lucky to have the support of his extremely suffering other half Donna. Jokingly the one thing Matt would change from his moving past is to have never done it in the first place, however, if he hadn't had then he probably wouldn't had met Donna, his now wife. On a more serious note, Matt would have liked to have got a better education of the industry sooner. Matt's highpoint of being within the industry is his wife staying with him! Again, on a more serious note it's the privilege that he has had to experience all ends of the industry, and also watching people develop skills in an industry that most people regard as unskilled and uneducated, and become a professional removalist. Another highlight is the money! The one thing Matt would like to change within the industry is to bring the entire industry together and have one collective voice, which can then be used to be heard, in which Matt makes a strong case for, and for those within the industry to get educated and learn the system in which you operate within. The advice Matt would give himself just starting out within the industry again is, apart from keeping his mouth shut, to understand the gravity of what you are getting into. In the next 5 years Matt hopes to have caught up with growing the revenue of the company that he should have done in the past 5 years or have left the industry. Industry wise, what happens with the efforts of a mandated key release time and/or atomic settlement and how the industry reacts to it, and also what happens next economically. Outside of the industry Matt enjoys motor racing in which he participates, time with his wife and children (which should have come first, but Matt has petrol flowing through his veins!) and reading. And as always we end Moving Matters with a funny moving story regarding a survey, and Matt provides an interesting story about witness relocation. Enjoy! Links to M&G Movers & Storers: * Website (https://www.moversandstorers.co.uk/) Special Guest: Matt Faizey.

In this episode Adam Chudley, Director of B K Moving & Storage Group discusses how he got involved within the industry about 20 years ago, although he feels he was born into the industry as he is the son of Mark Chudley (episode 23 (https://www.movingmatterspodcast.co.uk/23)) and grandson of Derek Blatchford. B K Moving & Storage Group are based in Exeter and trade under the names of Blatchford's International, King & Kearey and Westcountry Removals. Blatchford's was started by Adam's great grandfather Walter Blatchford in the 1930's, making Adam a fourth-generation remover! B K Moving offer local and national removals, some commercial and specialise in International, but not so much European due to changes in recent years. They have a 13,000 sqft containerised warehouse, and currently run 3 trucks and 1 van, employ 5 with a crew of 3. Adam's challenges have been related to family businesses, starting with working within the family business (Chudley Moving & Shipping), then leaving the industry for a few years in an emergency, which was unplanned and happened overnight, to help with another family business, and finally returning to the industry in his current role within another family business. Adam doesn't believe in changes from his past, but more what lessons has he learned, ‘bend from the knees' being one! However, Adam is sad that his time out of the industry coincided with Mark's (Dad) BAR Presidency. Adam's personal highpoint of being within the industry was his last BAR Conference in Bournemouth, which not only did he attend with his father and grandfather, but also gave a presentation on the BAR Young Movers Group, which he was involved in at the time. After hearing several previous podcast episodes regarding regulating the 3.5 tonne brigade, Adam would controversially not like to have additional regulation in place but would rather push DVSA to use the laws already in place. However, he would like to change the key handover and the way the industry is treated by the Estate Agent/Solicitor, and encourages every mover to not only have a strict waiting time charge policy but to enforce it too. The advice Adam would give himself (or gave himself recently) just starting out within the industry again is to network – as an industry we are very friendly and are prepared to share a lot of information. In the next 5 years Adam will transition more into working on his own as David (Adam's business partner) will be looking at retirement. Industry wise, Adam doesn't see any huge changes, apart from truck and van technology that will be enforced upon us, but he does believe we have an interesting couple of years ahead due to the current economic climate. Adam's current situation does allow him to have a good work/life balance, so, outside of the industry he is a football fan (a season ticket holder at Bristol City FC), enjoys family time with his wife and 2 daughters and has a passion for the theatre and amateur dramatics. And as always we end Moving Matters with a funny moving story, regarding a previous podcast guest, Mr Neil Purdie (episode 47 (https://www.movingmatterspodcast.co.uk/47)) himself. Enjoy! Links to BK Moving & Storage Group: * Blatchford's Website (https://www.blatchfordsint.co.uk) * King & Kearey Website (https://www.kingandkearey.co.uk/) * King & Kearey Facebook (https://www.facebook.com/kingandkearey/) * Westcountry Removals Website (https://www.westcountryremovals.co.uk/) Special Guest: Adam Chudley.

In this episode Edward Kessel, Removals Manager of Martell's of Sutton discusses how he got involved within the industry, probably like many, working as a porter during the summer holidays from his A levels, and has completed over 25 years' service, all for Martell's. Martell's are a family owned and run company, and have been trading mainly in retail since 1917, starting as a pram and bedstead shop in the Elephant & Castle, London. Martell's have a department store in East Grinstead, own several properties which they rent within the private sector, and commercial premises for storage and office space. On the moving side they cover all of the usual removal services, running a mixed fleet of 6 vehicles, employing 15 fulltime staff and offer self-storage as well as containerised storage (using the 250 cuft steel containers). One of Ed's biggest challenges is staff, not only finding new staff but also current staff are less inclined to want to spend days and nights away from homes, and some are not even interested in overtime. Ed has even had to incentivise bonus schemes for some of the staff to do nights away. Ed doesn't have anything major that he would change from his moving past, although he has learned some hard lessons along the way. Ed's highpoints of being within the industry are; professionally, being the Chairman of the BAR National Group Council, which gives Ed a seat on the BAR Board, and personally, the jobs Ed has quoted and moved, one in particular to the Cayman Islands. Ed would like to change a couple of things within the industry, one being more regulation for the 3.5 tonne sector and the other being the house purchase process, two controversial topics indeed! The advice Ed would give himself just starting out within the industry again is to embrace every opportunity presented. In the next 5 years Ed hopes to still be at Martell's looking after operations, and to still be involved with the BAR. Industry wise, the electric vehicle rollout is coming but Ed doesn't think as an industry (and as a nation) we are ready for it. Outside of the industry Ed likes to travel, spend quality time with the family, cooking and enjoys go-karting. And as always we end Moving Matters with not one but three funny moving stories; a move to Portugal with Ed's now wife, a TV cameo debut, and a bit of removal banter. Enjoy! Links to Martells: * Website (https://www.martellsremovals.co.uk/) * Facebook (https://www.facebook.com/Martells.Removals.Storage/) * Twitter (https://twitter.com/MartellStorage) * Instagram (https://www.instagram.com/Martells2020/) Special Guest: Edward Kessell.

In this episode, former guest Dan Braddock, Branch Manager of GB Liners, reminds us how he began within the industry some 18 years ago, working for the family business before joining GB Liners where he has spent the last 14 years. GB Liners have 11 branches, run approximately 100 vehicles, employ in-excess of 250, and offer self-storage, containerised storage, document storage, and provide local, nationwide, European, and international removals for the domestic and corporate markets – and this year celebrate 100 years since the start of the family business. One of Dan's biggest challenges was when Sophie, Dan's wife, was diagnosed with Leukaemia in 2013, at a time where Dan was given an opportunity to move from the vans to the estimating and sales side of the business, and Dan will always be grateful to GB Liners for their continued support during Sophie's treatment. The one thing Dan would change from his moving past is to ask more questions, question a lot more things, and not to be so worried about the unknown. Dan has had several highpoints of being within the industry so far, the development he's had within GB Liners and the industry and what he's achieved, becoming part of the BAR Young Movers Group, and being elected as the youngest DED (Directly Elected Director) of BAR, which we discuss in more detail. The one thing Dan would like to change within the industry is have a mentorship program. The advice Dan would give himself just starting out within the industry again is to listen to the advice and the criticism, to never stop learning, and getting the balance right. Dan is very happy with what he is doing at the moment but feels that he should probably get his head up (rather than down) and answer that question for himself, so we will just have to see how the next 5 years pans out for Dan. Industry wise, Dan does see a change in trucks, but maybe hydrogen over electric? We discuss getting new blood into the industry and Dan asks the question of whether it's more of an issue retaining rather than getting new blood? Outside of the industry Dan is ruled by his children, he enjoys being busy with family life, and loves to get away when the opportunity arises. And as always we end Moving Matters with a funny moving story, regarding a Friday night in Cologne. Enjoy! Links to GB Liners: * Website (https://www.gbliners.com/) * Facebook (https://www.facebook.com/gblinersltd/) * Twitter (https://twitter.com/gbliners) * Instagram (https://www.instagram.com/gbliners/) * Linkedin (https://www.linkedin.com/company/gb-liners-ltd) Special Guest: Daniel Braddock.

In this episode, Derek Milner, Managing Director of Intransit Removals & Storage, discusses how he began within the industry in 1997 as a part time venture, selling his car to buy a transit van, and having no background in removals and storage at all. Derek maintains that having a side line to removals, such shop deliveries, is a necessity to help with the quiet times within the moving industry. In 2015/16 Derek was running 15 vehicles and an average of 22 staff, today, Intransit Removals & Storage run 10 vehicles (5 x vans, 1 x 7.5 tonne, 2 x 12 tonne, 2 x 18 tonne), with a crew of 7, and are primarily domestic removers and storers, offering mainly containerised storage (approximately 130) but they do have shipping containers too. One of Derek's biggest business challenges was being taken to court by a trade association in 2014, which Derek and his legal team (Backhouse Jones) won. However, Derek's biggest personal challenge was to come shortly after this on April 6th (2014), a motocross accident, where Derek was revived twice, and not only did he break his spine but suffered brain damage too! – Derek was given a 10% chance of walking and only a 3% chance of survival! Derek wouldn't change anything from his moving past as he's quite pleased and proud with what he's achieved. Derek's highpoint of being within the industry is the current staff and vehicles that he has, and a ‘reasonable' highpoint was being accepted into the British Association of Removers and is a regular attendee of the Western Area meetings. The one thing Derek would like to change within the industry is how everything is current so last minute and would like customers to contact removers well in advance of their actual removal day. Apart from don't, the advice Derek would give himself just starting out within the industry again is to not give up, as it's not just about moving the contents of someone's home. In the next 5 years Derek believes the industry will continue to be a struggle for another 12 months yet, but then it will kick back in. Outside of the industry, despite being a workaholic and since his horrific accident, Derek has undertaken a healthy lifestyle and become a gym freak, attending the gym 3-4 times a week. He also enjoys watching motorsport on TV and spending time with his family. And sadly, we don't end Moving Matters with a funny moving story as Derek didn't have one to tell. Enjoy! Links to Intransit Removals & Storage: * Website (https://wiltshireremovals.com/) * Facebook (https://www.facebook.com/IntransitRemovalsStorage) * Instagram (https://www.instagram.com/intransit1997/) Special Guest: Derek Milner.

In this episode, Rod Hepworth, Director of It's Your Move Ilkley, discusses how he began within the industry 23 years ago at the ripe old age of 40, after a life of many careers including a Cow Inseminator and a Professional DJ! Rod founded It's Your Move Ilkley in 2007, which provides mainly domestic moving, storage and packing services, local and national (although they do International too using forwarding agents), running 2 HGV's, 4 low loaders, a panel van, and 7 members of staff. It's Your Move Ilkley have been members of Move Assured for the last 3 years but is hoping to join the British Association of Removers imminently. Rod's biggest challenges were learning to grow the business and become a professional company, and becoming VAT registered (in 2013) where he had to compete with local non-VAT registered movers. The one thing Rod would like to change from his moving past is to learn the industry quicker. Rod hopes his highpoint of being within the industry is still to come (even at the age of 63!) but believes joining the BAR will be one. Covid, or rather the Stamp Duty Holiday was a highpoint (the golden age of removals). The one thing Rod would like to change within the industry is the conveyancing system which Rod says is outdated and disjointed. Rod would also like to see the VAT threshold lowered. The advice Rod would give himself just starting out within the industry again is to do it 20 years earlier! In the next 5 years Rod hopes to be doing a little bit less, delegating a little bit more, and It's Your Move Ilkley to continue being successful. Industry wise Rod sees no major changes, he doesn't believe in legislation for the 3.5 tonners, or that electric vehicles will make too much of an impact. Outside of the industry Rod follows football, sponsoring his local team Guiseley, but his passion lies with Manchester United. Rod also loves traveling, music and attending concerts, Rod is a big Bruce Springsteen fan! And as always we end Moving Matters with a funny moving story, regarding Mrs Mad. Enjoy! Links to It's Your Move Ilkley: * Website (https://www.itsyourmoveremovals-ilkley.co.uk/) * Facebook (https://www.facebook.com/Itsyourmoveyorkshire) Special Guest: Rod Hepworth.

In this episode, Martin Budd, Sales Director & Brand Ambassador of Pickfords, discusses how he began within the industry, firstly within records management in 2001 with Hays, before joining Sirva (Pickfords) in 2003 for 3 years followed by Crown, and then PHS Data Solutions. And in 2016, Martin was invited to re-join Pickfords where he remains to this day. Martin discusses what a Brand Ambassador is, it's not just your logo, it's what you do and the way you do things. Pickfords is the de facto brand recognition of the industry (for those 35 and older, states Martin), and they move anything, anywhere, anytime. Pickfords have approximately 50 branches (46 warehouse units) throughout the UK, where they took on an additional 15 branches/warehouse units last year and are looking to put more dots on the map as they return (once again) to the local markets, where back in the hay day Pickfords had approximately 175 locations within the UK with a fleet of 6-700 vehicles! Martin is the current Chairman of the BAR Commercial Moving Group (which has 50 members). However, his tenure finishes in May when Robert Poyner of Crown Workspace takes over the role. Martin's biggest challenge is working within an industry that is very tyre kicking focused, but also managing the relationship between the technical and sales parts, as Martin likes to look at things from the customers perspective. A challenge for Pickfords is that it has an aging workforce, but they do run a pro-active apprenticeship program for a variety of roles within the business. Martin wouldn't change anything from his moving past as he feels incredibly lucky to have joined Pickfords at a time (2003-2006) where he was able to soak up as much knowledge and experience as possible from some great people working there. Martin's highpoint of being within the industry was winning the contract to move NATO's headquarters in Brussels in 2016/17, where 2/2.5 years was spent on the project management alone, and the physical move consisted of 4,200 staff, 19km of secret archives, 200 safes and 2,700 crate movements, into a building of 254,000 square metres! Martin even convinced NATO to make a film of the entire moving process, something you can see yourself on the Pickfords TV YouTube channel here (https://youtu.be/rvls3XRoL_Q). The one thing Martin would like to change within the industry is how customers try to commoditise our industry, by doing a group walk around on commercial moves. The advice Martin would give himself just starting out within the industry again is to soak up as much knowledge and experience as you can. In the next 5 years Martin hopes to still be at Pickfords doing what he does today as he absolutely loves it. Industry wise, he does see people moving back to working in office environments again, albeit different to pre-pandemic days, and the man and van industry scares Martin where the consumer does not see the value or expertise of getting a professional mover. Outside of the industry Martin loves great food, great drink, travelling, meeting people, and loves to live life. And as always we end Moving Matters with a funny moving story, regarding a defibrillator. Enjoy! Links to Pickfords: * Website (https://www.pickfords.co.uk/) * Facebook (https://www.facebook.com/pickfords) * Twitter (https://twitter.com/pickfords) * Instagram (https://www.instagram.com/pickfordsmoving) * YouTube (https://www.youtube.com/user/PickfordsTV) Special Guest: Martin Budd.

In this episode, Paul Taylor, Managing Director of White Rose Removals, discusses how he began within the industry working for removal companies in West Yorkshire before setting up his own company 12 years ago. Today, White Rose Removals are based in Leeds and share office and warehouse space with GB Liners. White Rose Removals primarily undertake domestic moving and packing services as well as storage, and commercial relocations (passing European and International work to GB Liners), running 3 x HVG (soon to be 4), 5 x 3.5 tonne (including Paul's battered old sprinter!) and have a manual labour force of 6-7 full timers and several self-employed. Paul see's every day as a challenge, but his main one was the teething pains of growing a business. The one thing Paul would like to change from his moving past is getting his pricing right, which he should have done years ago by having confidence not only in himself but his business too. Paul has two highpoints of being within the industry, firstly becoming a member of the BAR (British Association of Removers), and secondly the recent stamp duty holiday. Paul also claims another highpoint is every time he gets a new truck, which he names after a woman in his life, although the sprinter remains unnamed! The one thing Paul would like to change within the industry is to legislate it, making it more professional and therefore giving it more respect. The advice Paul would give himself just starting out within the industry again is to professionalise everything from the start, and to not be afraid to charge more money. In the next 5 years Paul hopes to expand the business further, but he would also like to address his and Hannah's (wife) work life balance, taking more of a backseat within the business. Industry wise Paul believes it will be very similar to what it is today and remain very cutthroat. Outside of the industry Paul is a massive Leeds United Football fan, something his dad introduced him to as a child, and is a home and away season ticket holder. Paul (and Hannah) loves a trip to Tenerife (every 2-3 months), and spending time with his wife and children. And as always we end Moving Matters with a funny moving story, regarding an email of complaint. Enjoy! Links to White Rose Removals: * Website (https://whiteroseremovals.com/) * Facebook (https://facebook.com/whiteroseremovals) * Twitter (https://twitter.com/MoversWhiteRose) Special Guest: Paul Taylor.

In this episode, Phil Hambleton, who has just retired, discusses how he got involved within the industry in 1984, when he and his parents decided to buy a small removal company and rebrand it as Hambleton's. After building up Hambleton's, Phil's parents decided to retire in 2002, and Phil consequently sold Hambleton's in 2004 to North West Removals after it became too much for Phil (as one person) to run. At the time of selling Hambleton's ran 6 trucks and housed approximately 500 containers in a 10,000 sqft warehouse. Since selling Hambleton's Phil has remained within the moving industry, where he has worked for Pickfords (for a 12-month period, under incoming BAR President Mike Andrews), Anglo Pacific (for 7 years, until he was made redundant) and finally GB Liners, where he has spent his past 12 years, before retiring at the end of February 2023. Phil has overcome several challenges during his time within the industry, transitioning from owner to employee being one, staff was another (from the point of view of questioning his industry experience and background), and learning new IT systems within each employer. The one thing Phil would change from his moving past is selling Hambleton's, where a last minute change of circumstances meant he could have continued running the business. Phil has a couple of highpoints of being within the industry, the first is being awarded the Michael Gerson Medal for the best essay in the BAR Higher Certificate of Removals Management, and the second being the recognition of industry peer Robert Bartup after being asked to take on 2 of the GB Liner branches. The one thing Phil would like to change within the industry is completion times, citing there needs to be time between exchange and completion to allow people to arrange their removals. The advice Phil would give himself just starting out within the industry again is to seek out experienced people and pick their brains, and to join an association, such as the BAR. In the next 5 years Phil doesn't see much change within the industry, although he does see technology playing a bigger role. Phil doesn't see electric trucks playing a major role within the industry due to their restrictions on distance, but he does see them playing more of a local role. Outside of the industry Phil enjoys walking, he's massively into sports, enjoys dining out and he's joined a gym (but doesn't go a lot). And as always we end Moving Matters with a funny moving story, regarding a survey that ended up in the master bedroom, only to discover another room. Enjoy! Special Guest: Phil Hambleton.

In this episode Rob Hindmarsh, Managing Director of Knaresborough Movers, discusses how he got involved within the industry 30 years ago at the tender age of 15, working for a local removal company during weekends and school holidays. The day Rob left school he started full time employment with K.W. Removals in Ripon (sadly no longer trading), where he worked for 13 years, starting as a porter, then as a 7.5 tonne driver once he had past his test at the age of 17, and moving onto HGV's at 21. Rob also covered the sales and warehouse side while his boss was away. Today Rob owns Knaresborough Movers, offering local and nationwide removals, containerised storage, trade assistance, and is a member of Move Assured. Rob runs 2 vehicles (but is currently looking to add a 5 container HGV) and has a full-time crew of 3, and a part-time crew member. Rob's biggest challenge was building up the business and taking the step to obtaining his operator licence, moving from luton vans to HGV, and I ask if it was worth it? Another challenge (today) is staffing, finding youngsters that have an interest and a passion for the industry as a whole. Rob wouldn't change anything from his moving past, he has enjoyed every minute and everything he has ever done in removals. Rob's highpoint is starting his own company within the industry, which he has built upon reputation, word of mouth and customer reviews. The one thing Rob would like to change within the industry is to have it seen as a profession, but he also has a real passion to get youngsters (school leavers) into the industry, even at a work experience and apprenticeship level. The advice Rob would give himself just starting out within the industry again is to go for it and don't look back, it's the best thing he's ever done, and he will always be grateful to his boss for the opportunity. In the next 5 years Rob would like to grow the business, and he would like his son to come onboard too. Industry wise, Rob hopes the industry can encourage more youngsters to join. Outside of the industry Rob participates in sidecar racing (having previously participating in autograss racing in cars for many years) and he has a 2006 Subaru Impreza that he takes to car shows. And as always we end Moving Matters with a funny moving story, two in fact, and both are of a sexual nature! Enjoy! Links to Knaresborough Movers Ltd: Website (https://knaresboroughmovers.co.uk/) Facebook (https://www.facebook.com/people/Knaresborough-Movers-Ltd/100063480015940/) Special Guest: Rob Hindmarsh.

In this episode Josh Pask, Managing Director of Pask's Removals, discusses how he got involved in the industry only 2 years ago during the height of the Covid-19 pandemic. Josh is a professional football player and after a transfer from West Ham United to Coventry City he suffered ligament damage to one of his ankles at the start of the football season. Once back to playing midway through the season the pandemic hit, and realising the career of a professional footballer is so short Josh set about thinking of ideas of way to provide long term financial sustainability for his family. Josh kept remembering how a local man and van service made good money from his move from London to Coventry, and so the idea of being in Removals was born. Pask's Removals opened for business in November 2020, and are a London based company providing domestic and commercial moves, a full packing service, storage (containerised through a third party), and they have also provided a couple of European moves. Pask's Removals run 4 vehicles (loloaders) and have a team of 7 guys that carry out the moves and a team of 3 ladies that provide the packing service. Josh's biggest challenge was ignorance and therefore learning something new, but he is grateful for the advice given by fellow movers (some of whom have been previous podcast guests!). Another challenge is running the business from Coventry when it operates from London, but systematising processes through the use of IT has helped massively. Josh wouldn't change anything from his moving past, he is very happy with where Pask's Removals are currently, however, he is constantly changing, evolving, and refining everything as he goes. Josh has two highpoints of being within the industry, the first being the two overseas moves (for two fellow professional footballers), and more importantly, the second providing jobs for people. Josh believes there are many things that need improving within the industry but the one thing he would like to change is the perception and education of moving as a whole, something Josh is trying to do using the company's social media platforms. The advice Josh would give himself just starting out in the industry again is encouragement (no fear, no anxiety, no worry), learning from every mistake made along the way. In the next 5 years Josh has no idea where he will be, 5 years ago he never thought he would be in the moving industry in the first place. Industry wise, new technology especially in the form of AI (artificial intelligence) have and will continue to make significant roles in the moving industry. Outside of the industry Josh doesn't really switch off, he is still currently playing professional football (for The New Saints F.C. in the Cymru Premier), he is part of a football and faith charity, he enjoys golf in the summer months, but he does make a conscious effort to find time for loved ones (family and friends). And as always we end Moving Matters with a funny moving story regarding a mix-up in delivery addresses. Enjoy! Links to Pask's Removals: * Website (https://www.pasksremovals.com/) * Twitter (https://twitter.com/pasksremovals) * Facebook (https://facebook.com/pasksremovals) * Instagram (https://instagram.com/pasksremovals) * YouTube (https://www.youtube.com/channel/UC4q8s14VmtA_U7Fy-l5WzCQ) * Linkedin (https://www.linkedin.com/company/pasksremovals/) Special Guest: Josh Pask.

In this episode Andrew White, Managing Director of Dream Move Relocation, discusses how he got involved in working with movers some 15 years ago, helping with the relocation of employees, individuals, families, and pets. Dream Move Relocation is based in the North West, but can operate nationwide, and assist with the finding of properties for people relocating to the UK, including helping with setting the property up, legals, schooling, social activities, banking, and much, much more! Andrews's challenges, especially early on was starting his own business, with the mindset of going from an employee to an employer and the mental pressure involved. Covid was another challenge for Andrew with no one able or even wanting to relocate, and today's challenge is a lack of available properties. The one thing Andrew would like to change from his moving, or rather relocation past is the timeline and bringing it into modern times and streamlining the process. Andrew's highpoint of being within the industry is the personal aspect. The one thing Andrew would like to change within the industry is the timeline, and Andrew believes he could work better with the moving industry by being an add-on service which could streamline the moving process. The advice Andrew would give himself just starting out again is to be more humanistic and not to treat people as numbers. In the next 5 years Andrew would like an element of growth but also keeping the service provided very personal, and utilising technology even more. Industry wise, it will be a tougher market with less choice of properties. Outside of the industry Andrew enjoys the outdoors, playing tennis, football and time in the Peak District with his wife and 2 children. And as always we end Moving Matters with a quaint moving story of friendship. Enjoy! Links to Dream Move Relocation: * Website (https://www.dreammoverelocation.com/) * Twitter (https://twitter.com/dreammove) * Facebook (https://facebook.com/DreamMoveRelocation) * Instagram (https://instagram.com/manchesterpropertyfinder) * YouTube (https://www.youtube.com/channel/UCX-GzQDEeTPgzcWHhjAG3sA) Special Guest: Andrew White.

In this episode Craig Atkinson, Director of Craig Atkinson Removals, discusses how he returned to the industry 5 years ago after a decent break, but started within the industry at the tender age of 16. Today, Craig Atkinson Removals is a relatively small company based in Burnley, Lancashire, that only undertake domestic moves and packing services. Craig has a team of 6 and runs 3 vehicles, hiring more when required. We discover where Tommy Turbo came from, a mascot created from one of Craig's brainwaves! Craig hasn't actually had any direct challenges, but one Craig has found hard is himself, getting out of his own comfort zone. The one thing Craig would change from his moving past is to learn to delegate more. Craig's highpoint of being in the industry is seeing his name on the van for the first time, but also starting his own business. The one thing Craig would like to change within the industry is how movers are perceived by those within the industry, especially how some of the bigger movers look down on the smaller ones. Craig would like the knowledge within the industry to be passed down more than it currently is, and for movers to be more honest, open and transparent, especially within the numerous groups/forums that exist online today. The advice Craig would give himself just starting out within the industry again is to learn what you can as early as possible, speaking to as many people as you can already within the industry or other start-ups from other industries. Also, start as you mean to go on, be professional right from the outset. In the next 5 years Craig does think Craig Atkinson Removals will have a truck on the road, maybe a couple more vans, and a warehouse/unit for storage. Personally, Craig hope to keep improving as he himself is big into self-development. Industry wise, Craig sees it remaining the same, unless robots can move stuff in and out of the vans but does see 3D printing possibly changing things where people can print their own effects rather than have them moved! Outside of the industry Craig doesn't really switch off from the business as Jodie (Craig's wife) is also in the business, so conversation generally flows around moving. But, Craig does enjoy watching football (his team being Manchester United), walking with Jodie and their 4 children, and travelling. And as always we end Moving Matters with a funny, or rather difficult, moving story, regarding AnyVan and Shiply. Enjoy! Links to Craig Atkinson Removals: * Website (https://www.craigatkinsonremovals.com/) * Twitter (https://twitter.com/RemovalsCraig) * Facebook (https://facebook.com/atkinsonremovals) * Instagram (https://instagram.com/craigatkinsonremovals) * Linkedin (https://www.linkedin.com/in/craig-atkinson-93b249178/?originalSubdomain=uk) Special Guest: Craig Atkinson.

In this episode Gerrard Halsey, Founder of Gerrard Halsey Video Surveys, discusses how he stumbled into the industry back in 1996 as a 19 year old summer student to help out in the warehouse of Interconex, where 6 weeks turned into a 25 year career within the industry. Gerrard was at Interconex for 4 years (1996-2000) before being made redundant after learning Interconex was being merged with Interdean, and in 2001 Gerrard began a very colourful and flourishing career at Crown Relocations, where after 4-5 years in the London office Gerrard was handed the task of setting up a new branch in Bristol from scratch. In 2013 Gerrard was also given the opportunity to relocate to Australia where he took over the Canberra branch. Gerrard Halsey Video Surveys is a business Gerrard setup in 2019, after implementing video surveys for Crown Relocations in 2016. In 2020 Gerrard was in the right place at the right time, the pandemic provided Gerrard's company with unprecedented growth, as the demand for video surveys grew. To clarify, Gerrard Halsey Video Surveys provide a video survey service using industry experienced individuals (becoming a wholesome sales extension of their clients), they do not provide video survey software. One of Gerrard's challenges, since starting his own business was the growth factor, and industry wise it's the turbulent times we currently find ourselves in, and market saturation from the smaller companies starting up. The one thing Gerrard would change from his moving past was his approach and mindset to the move to Australia, which probably took place at the wrong time in his life. However, Gerrard is delighted he went, and is grateful for the experience. Gerrard has two highpoints of being within the industry, firstly, being awarded both the Branch of the Year and the Quality Branch of the Year for Crown Relocation in circa 2011, and secondly, to be given the opportunity to relocate to Australia. The one thing Gerrard would like to change within the industry is for the decision makers to be less resistant to change (not only with technology) and to be more communicative. The advice Gerrard would give himself just starting out within the industry again is to be flexible, protecting and preparing yourself for change when you least expect it. In the next 5 years Gerrard very much hopes that his company is still leading video surveying within the industry and spread around the moving industry in all four corners of the planet. Industry wise Gerrard foresees more acquisitions, more use of technology and big investment into sustainability. Outside of the industry Gerrard enjoys family life, he has two youngsters that keep him fit and healthy, he plays a bit of football, is the linesman for his daughter's football club, and enjoys a game of snooker followed by a curry with his son. And as always we end Moving Matters with a funny moving story, regarding an unexpected find inside a wardrobe. Enjoy! Links to Gerrard Halsey Video Surveys: * Website (https://ghvideosurveys.co.uk/) * Facebook (https://www.facebook.com/people/Gerrard-Halsey-Video-Surveys/100063579733694/) * Linkedin (https://www.linkedin.com/in/gerrard-halsey-27862587/) Special Guest: Gerrard Halsey.

In this episode Adam Maton, Owner and Founder of wemove, discusses how he began his man and van journey in the sexy world of removals & storage 6 years ago, although Adam's initial career started in the corporate world of Risk Management, where he worked for 8 years before relocating to China to teach English for year. wemove provide a full domestic removal service (mainly local), packing and some storage, running 4 x 3.5 tonne lutons (with no aspirations to run a big truck) and employ a fulltime team of 7. One of Adam's challenges was lack of industry knowledge when he started out. Another challenge was and still is staffing, due to the yearly, monthly, weekly and daily challenges faced by the industry as a whole. The one thing Adam would change from his moving past is to have started his own storage, as wemove currently sub storage, but it is something Adam will be looking to focus his efforts on over the next 6-12 months during the expected downturn within the removals industry. Adam's highpoint of being within the industry is being ranked first on the tender list for the Bournemouth, Poole & Christchurch council contract, after only being in the industry for 2 years! The one thing Adam would change within the moving industry is VAT fraud, especially amongst those operators running 2/3/4 trucks, 4/5/6 men, and Adam has strong and valid views regarding this subject. The advice Adam would give himself just starting out within the industry again is to potentially be bolder and braver, and in doing so he probably could have achieved some of his successes quicker. Also, Adam believes he could have grown wemove quicker had he sooner learned to leverage capital. In the next 5 years Adam will focus on wemove and the challenges ahead, especially with the expected shift in supply and demand within the marketplace due to the current economic climate. Industry wise Adam see's a shift in sustainability as he believes we are behind as an industry. Outside of the industry Adam has a passion for exercise, whether that be training daily in the gym, playing football or boxing. Adam is also an avid AFC Bournemouth fan and attends every home game but loves the occasional away game. And as always we end Moving Matters with a funny moving story, regarding a stressful incident involving bugs. Enjoy! Links to wemove: * Website (https://www.wemovesouth.co.uk/) * Facebook (https://facebook.com/wemovesouth) * Twitter (https://twitter.com/wemovesouth) Special Guest: Adam Maton.

In this episode Holly Oven, Transport Manager of Britannia Alan Cook discusses how she began in the industry only 2 years ago and is still a mere 21 years of age! Holly has always been indirectly involved within the industry, but her initial career path was to be in accounting where she began her training during and after college, until Covid happened. Britannia Alan Cook is a family business which Holly's parents bought in 2008, as Alan Cook Removals, joining Britannia Movers International in 2018. Today Britannia Alan Cook operate 25 vehicles (10 trucks, 1 trailer, 15 vans), have 3 warehouses across 2 sites and employ approximately 40 staff. Britannia Alan Cook specialise in the domestic removals & storage market, self-storage, international relocation and offer a shredding service. Holly's biggest challenge has been having a young and female voice on the telephone, where customers would question her knowledge. Other challenges have been being the boss's daughter, and more recently the tachograph changes. As Holly's chosen career of being within the industry is still so early on there is nothing she would change from her moving past but is excited for what the future has to offer. Holly has several highpoints of being within the industry already, obtaining her CPC qualification, being part of the Removals & Storage Magazine's Women in the Industry feature, and of course being a guest on Moving Matters. We digress away from the standard questions to find out more about the recent BAR Young Movers Group conference in Cambridge. The one thing Holly would like to change within the industry is again the conveyancing system, however on the flip side, if it didn't provide such complications would more companies provide removal services and potentially flood the marketplace? Holly also believes the removal industry and solicitors should be working closer together rather than against each other, and together we touch on legislation. The advice Holly would give herself just starting out within the industry again is to have confidence and believe in yourself, something Holly has been working upon. Also, to find and implement a robust organisation system. In the next 5 years Holly would like to continue her development and undertake more courses, including the BAR Removals Masterclass, and to obtain her Class C licence! And within Britannia Alan Cook, Holly is hoping that a younger management team will be in place, alleviating the pressure from her father. Industry wise Holly hopes we will all be recovering from the expected downturn, an increase in sustainability and environmental practices, electric vans (but not electric trucks), recognition of the industry at governmental level, and finally that the crews get the recognition they thoroughly deserve. Outside of the industry Holly enjoys watching her football team of Norwich City, she is a bookworm, participates in yoga with her mother, and she is a ‘proper' foodie (her words not mine) who enjoys going out for meals and drinks with friends. And as always we end Moving Matters with a funny moving story, or more a quaint one, regarding a move to an old railway signal box on the Norfolk Broads using her father's cruiser as the transportation vessel. Enjoy! Links to Britannia Alan Cook: * Website (https://britannia-cooks.co.uk/) * Facebook (https://www.facebook.com/Alan-Cook-Removals-360758970694692/) * Twitter (https://twitter.com/alancookremoval) Special Guest: Holly Oven.

Continuing on from Episode 56 (https://www.movingmatterspodcast.co.uk/56), the one thing Judith would like to change within the industry is the whole exchange and completion experience, making it more legalised and no longer allowing exchange and completion on the same day, and to become prouder in requiring a financial commitment from the customer, such as a deposit. The advice Judith would give herself just starting out in the industry again is that the only person stopping you is yourself, not be afraid of your dreams, and to have courage and faith in you and your team's ability. In the next 5 years Judith hopes to spend more time away from the business, maybe stepping back a little, but is happy to continue in any role her team delegate to her. Industry wise Judith doesn't think the days of self-driving trucks will be in her lifetime, but does think we will be moving less as more items come fitted within new houses. Outside of the industry Judith enjoys walking the family dog, cooking and entertaining for friends, fine dining, and holidays. And as always we end Moving Matters with a funny moving story, two in fact, one regarding a trilby hat and the other regarding fish and chips. Enjoy! Links to Britannia Bennetts of Malvern: * Website (https://www.britanniabennetts.com/) * Facebook (https://www.facebook.com/BennettsofMalvernRemovalsandStorage/) * Twitter (https://twitter.com/britbennetts) Special Guest: Judith Bennett.

In this episode (part 1 of 2) Judith Bennett, Director of Britannia Bennetts of Malvern discusses how she began in the industry nearly 25 years ago after going on a blind date through mutual friends with the enigma that is Alan Bennett (episode 35 (https://www.movingmatterspodcast.co.uk/35)), who Judith got engaged to only 8 weeks later! Britannia Bennetts run 4 HGV's, 4 low-loaders, have a 20,000 sqft warehouse with 350 containers and 130 self-storage rooms. We discover what lead Judith (and Alan) into the self-storage industry as Malvern Self-Storage, which was led by customer demand in choice. Judith's challenge is being female in a male dominated industry, although this has changed as there are a lot more women in key roles today than when Judith started 25 years ago. The one thing Judith would like to change from her moving past is to have more confidence in the business decisions she and Alan made in their early days in business together. And I ask Judith if she thinks females make better surveyors. Judith has several highpoints of being within the industry, meeting Alan is obviously the biggest, but also was joining A C Bennett Removals and turning it from sole trader into a limited company where she became a 50% shareholder, signing on the land for their current warehouse, joining Britannia Movers International and being invited onto the board, and finally, having her 2 eldest children join the family business as second generation. Enjoy! Links to Britannia Bennetts of Malvern: * Website (https://www.britanniabennetts.com/) * Facebook (https://www.facebook.com/BennettsofMalvernRemovalsandStorage/) * Twitter (https://twitter.com/britbennetts) Special Guest: Judith Bennett.

In this episode Graham Byers, Managing Director of Removal Services Scotland discusses how he began in the industry in 1986 as a trainee manager for Pickfords, becoming their youngest branch manager at the tender age of 21! In 1992/3 Graham's good friend Ian Wright started Removal Services Scotland, a company Graham joined from the offset, and in 2017 Graham and his colleague Greg McMullan took over ownership. Removal Services Scotland is your traditional domestic and commercial removal company with its own container storage facility. Removal Services Scotland also provide European removals, which since Brexit has become more complicated, bureaucratic, time consuming and costly, but they are getting better prices due to fewer companies providing this service. Graham has faced many challenges in his removal career, especially in the last 5 years since becoming a company owner but moving from a long-standing employee to company owner has been his biggest. The one thing Graham would like to change from his moving past is to have become a company owner sooner, something that seemed so daunting during his early years within the industry. Graham has a couple of highpoints of being within the industry, his early days at Pickfords being one, and taking ownership of Removal Services Scotland, and more recently Guardian Moving & Storage, being the other. The one thing Graham would like to change within the industry is to accelerate the transition from diesel to electric/bio-fuel trucks as the opportunity is very limited at the current time. The advice Graham would give himself just starting out in the industry again is not to be put off having a go at running your own business. In the next 5 years Graham wants to continue to push and develop both Removal Services Scotland and Guardian Moving & Storage, and to ensure that there is an easy transition if and when Graham's wife says he has to stop! Industry wise Graham hopes more people join the industry, skilled or unskilled, by showing them the possibilities that exist within our industry. Outside of the industry Graham enjoys running and is part of a local club, he is a season ticket holder at Glasgow Rangers FC and loves his holidays, with Italy being his favourite destination. And as always we end Moving Matters with a funny moving story, two in fact, one regarding a new suit and the other a shipping container prank. Enjoy! Links to Removal Services Scotland: * Website (https://www.removalservicesscotland.co.uk/) * Facebook (https://twitter.com/scottishvanman) * Twitter (https://twitter.com/scottishvanman) Special Guest: Graham Byers.

In this episode Tommy McNee, General Manager of Guardian Moving & Storage returns for a full episode and discusses how he began in the industry nearly 20 years ago, but prior to that and when just out of nappies (Tommy's words not mine) he began travelling with his Dad who had started a delivery company and consequently branched out into removals. Tommy was due to go to Sterling University, to become an accountant or an actuary, however, from the age of 15 he was working the summer holidays for his Dad, earning £161.40 for a 45 hour week, a wage he soon got used to, and therefore ended up telling his Dad that he no longer wanted to go to university but wanted to work instead. Guardian Moving & Storage are based between West Lothian and Edinburgh, and they provide mainly domestic and commercial relocation services, facilitate overseas relocation, provide containerised and self-storage as well as archive storage services. Tommy has faced new challenges since becoming part owner of Guardian Moving & Storage as he's since become HR, agony aunt, operator, salesman, etc., where so many more people have become reliant on him. However, his biggest challenge was experienced at a very young age, where he lost his father to a heart attack during a commercial move, and thus having to facilitate with the paperwork that followed, as well as taking over his father's company. Tommy would not change anything from his moving past and explains why, even with an old analogy. Tommy's most recent highpoint is becoming part owner of Guardian Moving & Storage, another is becoming part of the council of the BAR Young Movers Group. Tommy goes on to inform us of the BAR Young Movers Group annual conference, which takes place in Cambridge as this episode airs, and we discuss how to become a member and the costs involved. The one thing Tommy would like to change within the industry is to have a course on how to build/run a business, as described in episode 17 (https://www.movingmatterspodcast.co.uk/17) by Danny Pollard. Tommy also states that unlike many previous podcast guests he is against regulation, and I challenge him as to why, in which he builds an extremely good argument. The advice Tommy would give himself just starting out in the industry again is to ask questions and seek answers quicker. In the next 5 years Tommy doesn't think the industry will change that much, although we are being quickly pushed into a more sustainable way of doing things. Personally, Tommy sees more of the same, growing, learning, and asking questions. I ask Tommy if he sees any changes in the selling side of the industry to which again, he has very strong views on. Outside of the industry Tommy enjoys family time with his wife and 3 children, and he also runs his own fitness, nutrition, health, and wellbeing company. And as always we end Moving Matters with a funny moving story, regarding porters getting a fright. Enjoy! Links to Guardian Moving & Storage: * Website (https://guardianremovals.co.uk/) * Facebook (https://www.facebook.com/www.guardianremovals.co.uk) * Twitter (https://twitter.com/guardianremoval) * Instagram (https://www.instagram.com/guardianmovingandstorage) * Linkedin (https://www.linkedin.com/company/guardian-moving-&-storage-ltd./about/) Special Guest: Tommy McNee.

In this episode Adam Sinclair, Managing Director of Sterling Sinclair Removals discusses how he began in the industry only 6 years ago (in 2016) at the tender age of 23, after experiencing removals several times during his professional rugby career. Sterling Sinclair Removals have a fleet of 6/7 lutons/loloaders, a 18, a 15 and a 7.5 tonne truck. Storage wise Adam has 130 shipping containers in Sterling, with 110 shipping containers in Edinburgh, and 100 wooden 250 cuft containers in a rented warehouse. Adam has recently purchased additional land at his Sterling yard where he plans to add a further 100 shipping containers, together with a further 150 shipping containers in Edinburgh. Adam faces challenges every day, with a business constantly expanding he ensures that the service levels are kept high, to keep up with the expectations of his clients. Also, in the early days how to price a job was a challenge, especially as Adam was a total newcomer to the industry. The one thing Adam would change from his moving past would have been to obtain advice from fellow removers earlier or starting his career at a removal company. In such a short space of time within the industry Adam has two highpoints, the first is acquiring a fellow competitor, and the second buying his first piece of land. The one thing Adam would like to change within the industry is to make it more of a career for people or making the industry a recognised trade. The advice that Adam would give himself just starting out in the industry again is to approach other removal companies and fellow removers for advice and finding a good mentor to look up to. In the next 5 years Adam would like his own warehouse, and to add one or more trucks, but to make the removals side as efficient as possible and to become a recognised brand. Industry wise Adam see's huge staffing problems, with removals being one of the hardest labour-intensive industries left, people find it physically to hard. Adam also see's changes regarding the regulation of the smaller vehicles, such as luton/loloaders. Outside of the industry Adam still plays rugby, albeit socially, where he still trains 3 times a week, and he enjoys a good run or a workout at the gym both pre and post the working day. And as always we end Moving Matters with a funny moving story, regarding hired vans. Enjoy! Links to Sterling Sinclair Removals: * Website (https://www.sterlingsinclairremovals.co.uk/) * Facebook (https://www.facebook.com/SterlingSinclairRemovals/) * Instagram (https://www.instagram.com/ssremovals/) Special Guest: Adam Sinclair.

In this episode Andy Shotbolt, Managing Director of Britannia Reeves discusses how he began in the industry after a (non-working) 3 night trip away to Scotland at the tender age of 11 with his grandfather, who was a driver for White & Co, a company Andy joined, becoming a fourth generation remover for the company. Andy spent approximately 18 years at White & Co, starting as a porter for Curtiss & Sons (a division of White & Co based in Portsmouth) before moving onto their Southampton branch and then head office in Botley. 24 years ago, Andy joined Britannia Reeves and today heads up the company as Managing Director. Britannia Reeves celebrates 125 years in business this year, starting in 1897 by Robert Reeves originally as rag-and-bone. In the mid 90's Reeves of Petersfield joined Britannia (prior to Andy joining the business), and today Britannia Reeves cover all aspects of removals, have 2 containerised warehouses holding approximately 800 containers, 2 smaller warehouses which have recently been converted to 24/7 self-storage (which Andy is looking to expand), and a successful shredding business. Britannia Reeves employ 14 full time staff and run a fleet of 10 vehicles (6 x large, 4 x low-loaders). Andy's biggest challenge was being sent to a branch on a Monday to problem solve, only to find that not only had the manager and manageress ran off together, but they had also emptied the filing cabinets, erased everything from the diary and told all staff on the Friday that they were no longer employed! Another challenge was moving a 4.5 tonne bronze cannon from HMS Victory into the museum at Portsmouth Historic Dockyard. There's not really anything Andy would change from his moving past, as his past has enabled him to be where he is today and to assemble a really great team around him. Andy's highpoints of being within the industry are the places he's visited and the people he's met along the way, but a proper highpoint was being voted onto the board of Britannia Movers International where he served for 7 years. The one thing Andy would like to change within the industry is professionalism, and that has to start with us, beginning with employing your staff on a full-time basis and treating them with respect, as most have a family and want to be part of that family lifestyle in these modern days. The advice that Andy would give himself just starting out in the industry again is to learn what we do, get a grounding in it, know your numbers, learn the legalities of the industry, and learn from those that went before you. In the next 5 years Andy doesn't think there will be much of a change within the industry but hopes we will endeavour to satisfy the green issue regarding materials, and IT will play a bigger role (Andy being a huge fan of Video Surveys, which we discuss in more detail). Personally, Andy still sees himself at Britannia Reeves, maybe slowing down slightly although his wife (and I) is of a different opinion! Outside of the industry Andy likes fishing, clay pigeon shooting and in recently years, wait for it, Andy has taken up running, after a challenge from his youngest daughter, and is just about to start paddleboarding. Andy also has a huge passion for local history and provides historical tours of old Portsmouth, which involves 7-8 pubs! And as always we end Moving Matters with a couple of funny moving stories, regarding divorce cases. Enjoy! Links to Britannia Reeves: * Website (https://www.britannia-movers.co.uk/branch/reeves-removals-petersfield) * Facebook (https://www.facebook.com/britannia.reeves/) * Instagram (https://www.instagram.com/britanniareeves/) Special Guest: Andy Shotbolt.

In this episode Max Kreynin, Managing Partner of VoxMe Software discusses how he began as a fellow supplier to the industry some 22 years ago after being told by his brother to develop tech for moving. VoxMe Software is a Canadian based company, with offices and staff in Israel, Europe and the Far East, and they provide mobile apps for pre-move surveys, digital inventory control, scanning and label printing, a full stack move management system for removals, a fine art logistics system and a virtual survey app. All the inside and practical knowledge of the apps is down to Max's brother Roman who was a mover from 1991 until 2017 when he sold his successful moving company. Max's biggest challenge has been the lack of technological savviness from the owners and upper management to trust their own staff to just go and learn to use mobile apps. The one thing Max would like to change from his moving past as a supplier to the industry is to have taken a bottom-up approach rather than his top-down approach and developed the portal first rather than the full move management system. Max's highpoint of being within the industry was being on a digital inventory webinar at an IAM conference when a VoxMe client came on to explain that their crews are craftsmen and craftsmen require not only good tools but tools they can trust. Max would like to change the way movers think when changing from paper to digital, and implement gradual changes, starting simple and letting the process take you to the next level naturally, rather than this need to change every single process and create havoc. The advice Max would give himself just starting out in the industry again is to have learned to delegate and trust other people earlier. In the next 5 years Max hopes to see VoxMe as the standard digital inventory infrastructure for the moving industry. Industry wise, Max see's two extremes, the traditional movers will remain busy as the demand for them will be stronger, but there will also be an increase in smaller contractors as bookers/brokers/move managers move towards an Uber working style. Outside of the industry Max likes to meditate and work out, and he does get to switch off and turn on ‘airplane mode' when away from the workplace. And as always we end Moving Matters with a funny moving story, regarding biowaste modern art. Enjoy! Links to Voxme Software Inc: * Website (https://www.voxme.com/) * Facebook (https://www.facebook.com/voxmesoftware/) * Twitter (https://twitter.com/voxmesoftware) * Instagram (https://www.instagram.com/voxmesoftware/) * Linkedin (https://www.linkedin.com/company/voxme-software-inc/) * YouTube (https://www.youtube.com/channel/UCdC6yXO_ZIepB8ICiGI0VZg) Special Guest: Max Kreynin.

In this episode Mark Tresler, Managing Director of Britannia Movers International discusses how he began his career in the industry joining Britannia almost 19 years ago as a temporary financial controller on a 6 month contract. Britannia Movers International is a co-operative of likeminded business owner/managers who all trade under the same brand and are shareholders within Britannia. Britannia consists of approximately 35 companies in 40 depots around the UK, 2 in South Africa and 1 in Spain. Britannia provide imports, exports, UK corporate, UK international and military relocations. Mark explains that Britannia are looking for new members, specifically in Scotland, Cumbria, Coventry, Reading and Maidenhead, to name a few areas. Membership requirements are that 2 vehicles are liveried at the start of the relationship, BAR membership (or an intention to join) and BSEN12522. Mark has had several challenges in his 19 years, the main ones being the financial side of Britannia when he first joined (as a temp), finding a warehouse to purchase or land to build a warehouse upon having spent 13 years in Croydon, and more recently the pandemic. The one thing Mark would like to change from his moving past would have been to possibly find the time and/or the reason to go out on surveys and removals. Mark's highpoint of being within the industry is becoming Managing Director, a position he has held for 11 years now and is probably the longest serving, and also putting his mark on the annual Britannia Conferences, by taking them to places members wouldn't have necessarily gone on their own accord. Mark would like to change two things within the industry, the first being the conveyancing system, and the second being to move away from the noisy, smelly, diesel vehicles and onto electric (or any alternative fuel). The advice Mark would give himself just starting out in the industry is to enjoy it, because life would be really dull if every day was exactly the same, but every day in our industry brings different challenges to rise to. In the next 5 years Mark would see himself 5 years closer to retirement, and that Britannia has a succession plan for as and when Mark decides to call it a day. Industry wise Mark does think we could go through a downturn in business in the next couple of years with talk of recession and costs continuing to rise. Outside of the industry Mark enjoys walking and reading, especially the Jack Reacher novels (by Lee Child) and a bit of Jeffrey Archer, and Mark plays occasional (due to lack of opportunity) golf. And as always we end Moving Matters with a funny moving story, or not in Mark's case as he admits to never actually moved house. Enjoy! Links to Britannia Movers International plc: * Website (https://www.britannia-movers.co.uk/) * Facebook (https://www.facebook.com/BritanniaMoversInt/) * Twitter (https://twitter.com/BritanniaMovers) * Instagram (https://www.instagram.com/britanniamovers/) * YouTube (https://www.youtube.com/c/BritanniaMoversInternational) Special Guest: Mark Tresler.

In this episode Ian Siddle, Managing Director of Arnold & Self discusses how he began his career in the industry some 33 years ago, joining Arnold & Self after being refused time off for his skiing holiday from his first job! Arnold & Self was originally formed by Andy Self & Peter Arnold in 1986, mainly providing furniture delivery services for Alders during the week and undertaking removals at weekends. Today, Arnold & Self is owned by Ian, and operate predominantly in the domestic removals & storage market, although they also provide commercial relocation, archive storage and trade work. Arnold & Self operate 4 trucks, 3 lutons, and employ a daily team of 10-14, a small office team and a surveyor. Ian's biggest challenge was the crash of 2008 and the liquidation of the company, which Ian states was a challenging time but a very rewarding time as well. The one thing Ian would like to change from his moving past would be to have got involved with the BAR (British Association of Removers) sooner, particularly the YMG (Young Movers Group). As Ian mentioned he would have liked to have undertaken training earlier in his career, we discuss the Removals Masterclass course, which was a weeklong residential course provided by BAR Training Services in November 2021, in which Ian sent his Transport Manager on. Ian's highpoint of being within the industry is the friendships and contacts he has made, many being local competitors. The one thing Ian would like to change within the industry is regulation (although we did discuss conveyancing off air) especially with the 3.5 tonne vehicles, and we discuss how we (as movers) or our association(s) should show that we are a regulated industry, should that come to fruition. The advice Ian would give himself just starting out in the industry is to speak to as many people as you can, get involved, be part of the process, join the groups, join the associations, and get as much knowledge as you can. In the next 5 years Ian would like to see himself with a lower handicap, but on a serious note Ian would like to see himself being in a position to work on the business rather than in the business. Industry wise Ian says there is clearly a challenge ahead trying to attract new (younger) staff into our industry. Outside of the industry Ian enjoys a round of golf, Ian loves his football (although he is a Spurs fan), playing vets football on a Saturday and 5-a-side during the week, and Ian enjoys socialising and cooking. And as always we end Moving Matters with a funny moving story, or in Ian's case a funny warehouse story, regarding a fox. Enjoy! Links to Arnold & Self: * Website (https://arnoldself.com/) * Facebook (https://www.facebook.com/removalssurrey) * Twitter (https://arnoldself.com/contact/#) * YouTube (https://www.youtube.com/channel/UC4xzj8va5BhojDKbslg6Peg) Special Guest: Ian Siddle.

In this episode Joshua Taylor, Managing Director of Caversham Moves discusses how he began his career in the industry 15 years ago, which was on a part-time basis for 10 years during his initial career as a sports & massage therapist. Caversham Moves was formed 5 years ago (although their management team have 15-20 years of experience within the removals industry) and are based in Berkshire, providing predominantly local and national domestic moving services, although they also provide packing, installation, furniture delivery and trade assistance services too. Caversham Moves run a fleet of 2 x 18 tonne, 1 x 7.5 tonne and 5 x vans, employ a staff of 10 (employing only those living within a 3 mile radius of their operating centre) and offer containerised storage in 2 warehouses. Joshua's biggest challenges was firstly coming into the industry and starting a business with zero assets and zero financing, and secondly purchasing good reliable assets as the company grew. Things that Joshua would change from his moving past is to give himself more respite, and to start his own business sooner, citing that it's more beneficial for the development of yourself and your skillsets. Joshua's highpoint of being within the industry so far, is offering employment to multiple individuals, but also investing into their development. The one thing Joshua would like to change within the industry is an operators licence for anyone that offers a hire and reward as a service. Joshua's advice to just starting out in the industry again is to have worked for a larger/national operator to get a feel for other avenues, and in the early years of Caversham Moves to invest in staff sooner. In the next 5 years Joshua is looking to get more involved in networking having recently attended the BAR Young Movers Group Conference in Belfast, to join BAR, and possibly FIDI too as Joshua looks to add on International moving to their current services. Industry wise, hopefully in a good place, but Joshua would like to see is more emphasis put on quality and service delivery. Outside of the industry being an owner operator Joshua finds that there is not a lot of free time. And as always we end Moving Matters with two funny moving stories, regarding broken windscreen wipers and a device found in a divan storage drawer. Enjoy! Links to Caversham Moves: Website (https://www.cavershammoves.co.uk/) Twitter (https://twitter.com/cavershammoves) Facebook (https://facebook.com/cavershammoves) Instagram (https://instagram.com/caversham_moves) Linkedin (https://uk.linkedin.com/in/joshua-taylor-7296b4176) Special Guest: Joshua Taylor.

In this episode Neil Purdie, Managing Director of Purdie Worldwide Removals & Storage discusses how he began his career in the industry some 21 glorious years ago, delivering coal in the company's early years before the role of the business changed to removals and storage. The original company was started in 1960 by Neil's grandfather, as Matt Purdie & Sons, a coal merchant but he quickly began to see opportunities in moving and storage, where Matt Jnr (Neil's uncle) and Archie (Neil's father) became directors. In 2015 Matt Purdie & Sons was subject to a takeover and is now known as Purdie Worldwide Removals & Storage. Purdie Worldwide Removals & Storage offer domestic, international, and commercial moves, as well as storage and self-storage. They currently run 26 vehicles, employ 46 staff, and have recently expanded into property maintenance and haulage. Neil says every day brings its own challenges, growing up and working within the family business was and still is challenging, but his major challenge was in 2015 turning a paper-based office into an IT savvy office. Neil doesn't believe in having any regrets and that everything happens for a reason, so he has nothing that he would change from his moving past and has learned from every little mistake made. Neil has many highpoints of being within the industry, but the main one is the people and classing many of them as friends, becoming Managing Director is a huge highpoint which allows Neil the chance to grow and change the business. There is nothing in particular that Neil would change within the moving industry, but regulation for the 3.5 tonne market does need to be looked at which would help to make the industry be seen as a profession. Neil's advice to just starting out in the industry again is not taking anything for granted and time, enjoy the time that you are in this industry but do take time out for yourself and your family. In the next 5 years Neil is in the process of having an 11,000 sqft unit with retail shops built on the land next door to their current location which they have been chasing for the best part of 20 years. Neil has recently started a haulage side to the business and is looking to expand upon this. Industry wise, Neil would like to see the industry achieve regulation. Outside of the industry Neil is a big football supporter, his team being Hearts, and with his son now playing for the local team (which of course is sponsored by Purdie Worldwide Removals & Storage, as too is the local stadium), Neil helps throughout the week and at weekends with coaching sessions. And as always we end Moving Matters with three, yes three funny moving stories, regarding a costly sat nav error, a McDonalds Drive-Thru and a burst zipper. Enjoy! Links to Purdie Worldwide Removals & Storage: * Website (https://www.purdieworldwide.co.uk/) * Facebook (https://www.facebook.com/PurdieWorldwideLtd) * Twitter (https://twitter.com/PurdieWorldwide) * Instagram (https://www.instagram.com/purdieworldwide/) * Linkedin (https://www.linkedin.com/company/purdie-worldwide) Special Guest: Neil Purdie.

In this episode, Andrew Fahey, Director of P. Fahey & Sons discusses how he began his career within the industry by joining the family business some 40 years ago. P. Fahey & Sons is based in Manchester and was started by Andrew's grandfather some 65 years ago from a second-hand shop. However, legend would have it that, Andrew's great, great, grandfather moved to Chicago in the 1890's to work for Wells Fargo Transport. Andrew's biggest challenge is being enthusiastic to carry on doing what he's doing! Andrew didn't have anything to change from his moving past but going forward he would like to change conveyancing. Andrew's highpoint of being within the industry is being able to do what he's been able to do over the last couple of years regarding Covid, learning to adapt, keeping customers and staff safe, and having the lads step up to the challenge. Apart from the conveyancing, Andrew would like to change the pay and conditions for the guys, and women of course. Andrew's advice to himself just starting out in the industry again is that it's not all about money, it's important and vital to what we do but it's not about being the cheapest, or the most expensive. In the next 5 years Andrew hopes to encourage the kids who have taken up roles within the company. Industry wise Andrew see's more competition from the man & van type of operators who started up during the pandemic. Outside of the industry Andrew spends his time with the kids and family, stating there's nothing better than a Sunday roast and getting the family around. And as always we end Moving Matters with a funny moving story regarding Jock and his modus operandi! Enjoy! Links to P. Fahey & Sons LLP: * Website (https://www.faheygroup.co.uk/) * Facebook (https://www.facebook.com/FaheyGroup/) * Twitter (https://twitter.com/faheygroup) * Instagram (https://www.instagram.com/faheygroup/) Special Guest: Andrew Fahey.

In this episode, Jordan Bignell, Managing Director of Britannia Quickmove discusses how he began his career in the industry some 10 years ago as an apprentice, and only 2 years ago became the proud owner of Britannia Quickmove, just in time for a pandemic to arrive! Quickmove was originally started by Peter Monk in the early 70's, where some twenty years later he joined Britannia Movers International. In 2017 Peter sold the business to a local self-storage company, who then sold the removal side of the business (which included Phillips Removals, a small local removal company that have been around since the 1860/70's) to Jordan & his wife in 2020. Jordan's biggest challenge that he's had to overcome in the industry is his youth. Other challenges are the line ‘that's how it's always been done', and managing the risk of Covid, but having only been in the industry for 10 tender years he does expect challenges ahead. The one thing Jordan would change from his moving past is to have spent more time on the vehicles. Jordan also wishes he had made the jump to owner sooner, and began studying earlier too, as he is currently studying for a Master's Degree in Business & Leadership, where he hopes he can be a future industry leader. One of Jordan's highpoints was the undertaking of a move for a very prestigious school in Wiltshire that was once home to a Princess, which resulted in further recommendations. Jordan believes to change only one thing within the industry is a disservice, therefore I happily gave him the opportunity to choose several, and he chose; being recognised as a trade, which is a long-term goal; legislation for the regulation of smaller vehicles; a push towards more young people taking on key roles within the industry; recruiting younger people into the industry; innovation of technology; sustainability; electric & driverless trucks; diversity. And we discuss Jordan's reality TV idea that we just need Channel 4 to buy into! The biggest advice Jordan would give himself just starting out in the industry again is to not let any boundary stop you from pushing to achieve more. In the next five years Jordan hopes to have grown the business and taken on a new site. He would also like to become a BAR DED (Directly Elected Director), and who knows, maybe BAR President? Outside of the industry, when not working fulltime and studying for his Master's Degree, Jordan's life is completely determined by what his new born son wants to do. And as always we end Moving Matters with a funny moving story regarding a very naked lady! Enjoy! Links to Britannia Quickmove: * Website (https://www.britanniaquickmove.co.uk/) * Facebook (https://en-gb.facebook.com/BritanniaQuickmoveofCalne/) * Instagram (https://www.instagram.com/britanniaquickmove/) Special Guest: Jordan Bignell.