Service Drive Revolution with Chris Collins

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Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for…

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    • May 12, 2025 LATEST EPISODE
    • monthly NEW EPISODES
    • 25m AVG DURATION
    • 496 EPISODES

    Ivy Insights

    The Service Drive Revolution with Chris Collins is a must-listen podcast for anyone in the automotive industry and beyond. Chris Collins, the host, does an excellent job of engaging his audience with insightful conversations, actionable tips, and valuable insights into the industry. Whether you're looking to level up your business or simply stay informed about the latest trends and strategies, this podcast has got you covered.

    One of the best aspects of The Service Drive Revolution is the wealth of tips and tools delivered in each episode. Collins and his guests provide some of the best information in the auto service world, making it a valuable resource for anyone working in automotive. From improving labor sales to understanding the formula for hours per RO, listeners can expect to gain practical knowledge that they can apply to their own businesses.

    Another great aspect of this podcast is its ability to be both informative and entertaining. The hosts have a knack for delivering content in an engaging manner that keeps listeners hooked throughout each episode. With a mix of humor and expert insights, The Service Drive Revolution is far from boring; it's a highly enjoyable listen.

    While there are many positives to this podcast, one possible downside could be its focus on the automotive industry. Although it offers valuable information for those in this space, individuals from other industries may not find as much relevance or applicability to their own businesses. However, given that it goes beyond just automotive topics at times, there is still potential value for a wider audience.

    In conclusion, The Service Drive Revolution with Chris Collins is an outstanding podcast that delivers top-notch information and entertainment for those in the automotive industry. With actionable tips, engaging conversations, and relatable hosts, it's no wonder why this podcast has quickly become a staple for many listeners. Whether you're looking to level up your business or simply enjoy some quality content, tuning into The Service Drive Revolution is highly recommended.



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    Latest episodes from Service Drive Revolution with Chris Collins

    SDR # 316 Auto Industry High Performers vs. Low Performers

    Play Episode Listen Later May 12, 2025 42:58


    In this episode of Service Drive Revolution!, we dive deep into the mindsets and behaviors that separate top performers from low performers in the automotive service industry. Join Chris Collins and our expert coaches—James "Captain" Baumer, Matt Hoagie, Christian, Cliff, and Gator—as they share over 100 years of combined experience. This is one episode you will NOT want to miss - tons of value!  Key Takeaways: - Discover the critical role of mindset in driving performance across roles like technicians, managers, and advisors. - Learn about "locus of control" and how top performers take ownership while low performers make excuses. - Uncover telltale signs of high and low performers, from proactive communication to embracing coaching. - Hear real-world insights on turning stores around in just 90 days by making one pivotal choice.  Grab a notepad and get ready to take notes! Whether you're a service manager, advisor, or technician, this episode is packed with actionable advice to elevate your performance and transform your service department. OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq    

    SDR #314 With Emmy-Winning Sportscaster Jim Kozimor

    Play Episode Listen Later Apr 7, 2025 64:32


    Broadcasting Legend Jim Kozimor on Being Extraordinary, Steph Curry, and the Art of Storytelling | SDR Podcast

    SDR #313 with Grammy-Nominated Producer Scott Erickson

    Play Episode Listen Later Mar 31, 2025 39:58


    In this special edition of SDR, we're bringing the energy with an exclusive interview featuring Grammy-nominated, Platinum & Gold record producer Scott Erickson — a guest speaker for our upcoming invite-only coaching meeting on April 24th, themed "The Art of Being Extraordinary."

    Channel Update: Service Drive Revolution

    Play Episode Listen Later Nov 20, 2024 1:23


    Hey everyone! We wanted to let you know that we're taking a brief break from posting on this channel to focus on something exciting — our second YouTube channel! During this time, we'll be putting all our energy into making the new channel the best it can be. Thank you so much for your support and understanding. We'll be back soon with more amazing content, but in the meantime, don't forget to check out our new channel www.youtube.com/@syndicatexlibraryofleadership for updates. Stay tuned, and we'll see you soon!

    Service and Parts Benchmarks for Profitability | SDR #312

    Play Episode Listen Later Nov 11, 2024 29:28


    0:00 - 10:00 Christian has high blood pressure 10:00 - 14:22 Dodgers World Series 14:22 - 17:00 News 17:00 - 27:00 Service and Parts Benchmarks for Profitability Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results -  https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

    The Keys To Incredible CSI | SDR #311

    Play Episode Listen Later Nov 4, 2024 25:03


    In this episode of Service Drive Revolution, Chris Collins and Christian Lafferty dive into strategies for achieving incredible Customer Satisfaction Index (CSI) scores in your service department. They break down key techniques for building a customer-first culture, from proactive communication and consistent follow-ups to creating memorable experiences that keep clients coming back. Whether you're facing a dip in CSI or looking to set new service standards, Chris and Christian provide actionable insights to elevate the customer experience and make lasting improvements. Tune in for advice that will not only boost your CSI but also strengthen customer loyalty across the board. 0:00 - 4:48 Chris buying a new car 4:48 - 8:16 Christian goes to Costco 8:16 - 10:55 Chris buying a new TV 10:55 - 16:18 Chris buying a new jet ski 16:18 - 19:26 Automotive News 19:26 - 24:23 How you can have incredible CSI Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER:  https://iamleaderbook.com  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

    Top Dog 2024 Recap | SDR #310

    Play Episode Listen Later Oct 28, 2024 40:57


    In this special episode of *Service Drive Revolution*, we dive into our highly anticipated annual event, Top Dog. This event brings together the brightest minds in the industry—service managers and advisors—for a deep-dive discussion on the future of fixed ops. It's a unique opportunity to share insights, strategies, and trends shaping the landscape of service departments. Alongside thought-provoking panels, we celebrate excellence by giving out prestigious awards to those who have made remarkable contributions. Whether you're looking to stay ahead of industry changes or just love seeing the best of the best recognized, this episode is one you won't want to miss! 0:00 - 13:00 Intro and Chris Gets a Speeding Ticket 13:00 - 17:00 News 17:00 - 41:00 Top Dog 2024 Recap Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

    The Dealership Business Model Part 3 | SDR #309

    Play Episode Listen Later Oct 21, 2024 24:52


    This episode covers the key drivers that fuel dealership profitability, including revenue streams, cost control, and the integration of service departments with sales. They also explore real-world examples of how top dealerships are adapting to new market conditions and technology to stay competitive. Whether you're running a dealership or aspiring to lead one, this episode offers practical strategies for optimizing your business model in today's rapidly evolving industry. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops --  http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    The Dealership Business Model Part 2 | SDR #308

    Play Episode Listen Later Oct 14, 2024 36:08


    In Part 2 of our deep dive into The Dealership Business Model, Chris Collins and Christian Lafferty break down the critical elements that can make or break a dealership's success. From streamlining operations to optimizing profitability, this episode explores how different departments – service, parts, and sales – contribute to the bigger picture. The hosts share actionable strategies to improve efficiency, increase customer retention, and boost the bottom line. Whether you're running a dealership or working in one, this episode is packed with insights that will help you understand and maximize your dealership's full potential. Don't miss it! 0:00 - 13:00 Intro and Chris's Best Customer Service Experience 13:00 - 19:00 Intentionally Creating an Experience 19:00 - 35:26 Systems in the dealership to use for a better experience. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -  https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | How to Teach an Old Advisor New Tricks

    Play Episode Listen Later Oct 11, 2024 7:32


    Chris Collins and Christian Lafferty tackle the age-old question: Can you teach an old dog new tricks? They explore how seasoned veterans in the automotive service industry can adapt to modern techniques and embrace new technologies. From rethinking traditional approaches to overcoming resistance to change, Chris and Christian break down practical strategies for staying competitive in an evolving market. Whether you're a long-time service manager or just looking for ways to innovate in your role, this episode provides actionable insights on how to stay relevant and keep growing. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    The Dealership Business Model Part 1 | SDR #307

    Play Episode Listen Later Oct 7, 2024 39:31


    In Part 1, we explore the foundational elements that shape how dealerships operate, from sales to service, and how each department contributes to the overall success of the business. Whether you're a seasoned dealership professional or just curious about the automotive industry, this episode breaks down the key components that drive profitability and long-term success in the dealership world. Tune in to gain valuable insights and strategies that can transform your approach to the business! 0:00 - 3:00 Introduction 3:00 - 6:00 New Office Dog 6:00 - 39:39 The Dealership Business Model Part 1 Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops --  http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    Q & A | Should Your Service Department Have a Dispatcher or Shop Foreman?

    Play Episode Listen Later Oct 4, 2024 11:16


    Chris Collins and Christian Lafferty dive into one of the most critical debates in service department management: Should you rely on a dispatcher or a shop foreman to run your operation efficiently? They discuss the pros and cons of each role, how these positions impact workflow, technician performance, and customer satisfaction. If you're looking to optimize your service department, this episode will give you valuable insights to make the right decision for your shop's success. Don't miss out on this crucial conversation! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Top Dog 2024 Speaker Will Guidara | SDR #306

    Play Episode Listen Later Sep 30, 2024 33:43


    In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels. #hospitality #unreasonable #willguidara Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:  https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Hiring Technicians for the Peak Season

    Play Episode Listen Later Sep 27, 2024 4:03


    In this Q&A session, we dive into the challenges dealerships face when hiring car technicians during busy seasons only to downsize when demand slows down. Chris and Christian answer tough questions about seasonal hiring, managing technician layoffs, and how dealerships can better balance staffing needs without sacrificing service quality. Discover strategies to navigate the highs and lows of the service department's workflow while keeping your team motivated. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops --  http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305

    Play Episode Listen Later Sep 23, 2024 40:34


    In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty welcome BBQ pitmaster champion Harry Soo to explore an unconventional topic: "Will BBQ Make Your Service Department Better?" Join them as they dive into how the art of barbecue could inspire new ways to build team morale, enhance customer relationships, and even boost your dealership's service department culture. With Harry's expertise in creating award-winning BBQ and his insights on the parallels between culinary mastery and business success, this episode is a must-watch for anyone looking to elevate their team's performance while adding a little flavor to the mix. #harrysoo #bbqlovers #bbqchicken Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:  https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | The Best Strategy To Follow Up With Declined Work In Your Service Department

    Play Episode Listen Later Sep 20, 2024 4:59


    In this video, we break down the most effective strategy for following up on declined work in your car dealership's service department. Learn how to turn “no” into “yes” by building trust with your customers and increasing sales without feeling pushy. From the timing of your follow-ups to the best communication channels and tactics, this step-by-step guide will help you recover missed opportunities and boost your service department's revenue. Don't miss out on these expert tips that can help you drive growth and keep your customers coming back! Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    What's Your Dealership Worth? | SDR #304

    Play Episode Listen Later Sep 16, 2024 38:10


    Welcome to Service Drive Revolution with your hosts Chris Collins and Christian Lafferty! In today's episode, they dive into a critical topic: What Your Dealership Is Worth. Whether you're thinking of selling, buying, or just curious about the current market, Chris and Christian break down how to assess the value of your dealership. From financial metrics to market trends, they'll guide you through the factors that influence dealership valuation. Tune in for expert insights and tips on maximizing your dealership's worth in this ever-evolving industry! #marketingstrategy #automotivebusiness #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Automated Phones vs Humans

    Play Episode Listen Later Sep 13, 2024 10:57


    In today's Q & A, Chris and Christian dive into the ongoing debate of Automated Phone Systems vs. Human Interaction in customer service. Are automated systems helping businesses streamline operations, or are they driving customers away? We explore the pros and cons of each approach, real-life examples, and how both can impact your overall experience. Is it time to bring back more human contact, or is automation the future? Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -  https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops --  http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    How a Service Department Becomes Profitable | SDR #303

    Play Episode Listen Later Sep 9, 2024 21:30


    In this episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into the key strategies for transforming a service department into a profit powerhouse. From improving customer retention to optimizing labor efficiency, they break down the step-by-step process that can turn any service department around. Whether you're struggling with profitability or looking to maximize your department's potential, this episode provides actionable insights and proven techniques to help you hit your financial goals. Don't miss this essential guide to making your service department a profit machine! 0:00 - 8:00 Intro 8:00 - 12:00 News 12:00 - 20:00 How a Service Department Becomes Profitable Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Insurance Adjuster to Service Advisor: Career Switch Insights

    Play Episode Listen Later Sep 6, 2024 6:04


    In this Drive By episode, Chris Collins tackles a question from an insurance adjuster considering a career switch to become a Service Advisor. Discover the key differences between these roles, including the shift from B2B to B2C interactions and learn why empathy and customer first mindset are crucial for success in the Service Drive. Chris and Christian offer valuable insights on the challenges and opportunities in transitioning to a Service Advisor role, highlighting the potential for higher earnings and the importance of adapting to a more emotionally demanding customer facing position. Whether you're considering a career change or looking to improve your Service Drive performance, this episode provides essential Service Advisor tips and career guidance. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    Dealership Pretax Profit Down 33% | SDR #302

    Play Episode Listen Later Sep 2, 2024 20:52


    In today's episode of Service Drive Revolution, hosts Chris Collins and Christian Lafferty dive into a critical issue affecting dealerships across the country—dealership pretax profit is down a staggering 33%! They'll explore the factors contributing to this decline, from market pressures to internal inefficiencies, and discuss what dealership owners and managers can do to turn the tide. Tune in for actionable insights, expert opinions, and the latest industry trends that could help your dealership navigate these challenging times. #automotiveindustry #automobile #dealership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Credit Card Fees in the Service Drive

    Play Episode Listen Later Aug 30, 2024 5:25


    The industry is grappling with credit card fees in Service Drives. It's a challenge many are struggling to address effectively. In this Drive By, we explore a common hurdle: balancing costs with customer satisfaction. We cut through the confusion, offering insights on pricing strategies that work for both dealerships and customers. Learn about an approach that can help avoid awkward conversations and foster long term customer relationships. It's not about hiding costs, but about smart, transparent pricing that benefits everyone. Discover how to turn a common industry challenge into an opportunity for better customer service and improved profitability. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -  https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Are You Ready for 14 Year Old Cars? | SDR #301

    Play Episode Listen Later Aug 26, 2024 25:23


    In this episode of the SDR podcast, we dive into a pressing question: Are car dealers ready to service a growing fleet of 14-year-old vehicles? With the average age of cars on the road steadily increasing, many owners are holding onto their vehicles longer than ever before. This trend presents both challenges and opportunities for car dealerships. We'll explore how dealers are adapting (or failing to adapt) to the rising demand for maintenance and repair services on older models. We'll discuss the implications for parts availability, technician expertise, and customer service, as well as the strategies some dealers are using to stay ahead. Join us as we investigate whether the industry is truly equipped to handle the aging automotive landscape. #sunbit #usedcars #usedcarsforsale Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Better Way for Service Managers to Price Internal/Captive Labor

    Play Episode Listen Later Aug 23, 2024 5:30


    In this Friday Drive By, Chris Collins tackles a crucial question about internal pricing that could revolutionize Dealership profitability. This episode delivers the truth about why discounting internal work is a profit killer. Chris explains why Service Departments need to stop being the Dealership's discount store. It's a must watch for anyone looking to boost their operation's bottom line. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:  https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lQ Join our Facebook Groups: For Fixed Ops --  http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    Dealership Economic Hurricane Survival Plan | SDR #300

    Play Episode Listen Later Aug 19, 2024 32:46


    Welcome to Service Drive Revolution! Chris Collins sits down with coach Christian to craft a survival plan for the looming economic hurricane that could impact dealerships across the industry. As economic uncertainties brew on the horizon, Chris and Christian dive into practical strategies and actionable insights designed to help dealerships weather the storm. From optimizing service drives and enhancing customer retention to streamlining operations and fortifying financial health, this episode equips you with the tools you need to stay resilient and thrive despite the impending challenges. #automotiveindustry #economics #serviceadvisortraining Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:  https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Service Advisor Customer Communication

    Play Episode Listen Later Aug 16, 2024 8:43


    In this Drive By episode, Chris Collins tackles a crucial question about balancing customer expectations with upselling opportunities. Discover how effective Service Advisor communication can lead to better maintenance sales, even when dealing with extended service times. Learn why honesty and a customer first approach are key to successful upselling in the Service Department. Chris shares insights on the importance of believing in maintenance and how to present it as a benefit to customers. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Lessons for Service Advisors from McDonald's | SDR #299

    Play Episode Listen Later Aug 12, 2024 31:10


    In this episode of SDR we explain how the principles of consistency, efficiency, and customer experience at McDonald's can be applied to enhance the service advisor role. Tune in to learn how the golden arches can guide you to service excellence! #mcdonalds #fastfood #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Service Advisor Pro Tip: Turn Brand Complaints into Customer Loyalty | Fixed Ops

    Play Episode Listen Later Aug 9, 2024 7:35


    Ever had a customer bash your brand over a repair? In this Drive By, we tackle the age old question: How do Service Advisors turn brand complaints into customer loyalty? Learn the art of reframing negative experiences, building rapport, and using analogies to soften the blow of unexpected repairs. Discover why making friends is more important than fixing cars, and how empathy can transform your customer service game. Whether you're a seasoned Service Advisor or new to the Fixed Ops world, this episode is packed with practical tips to boost your CSI and keep customers coming back even when things go wrong. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Why Are Service Managers In A Broken System? | SDR #298

    Play Episode Listen Later Aug 5, 2024 29:10


    Wake up, Dealership owners! Your Service Department is bleeding money, and you might not even know it. In this episode of Service Drive Revolution, we're exposing the brutal truth about why most Service Managers are set up to fail from day one. We're talking financials, reverse engineering profits, and why your Fixed Ops might be the only thing keeping your Dealership alive in the coming years. Plus, we've got the inside scoop on which trucks mechanics say to avoid. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire  Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgrou p For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | The Hidden Differences Between a Service Advisor and Collision Estimator

    Play Episode Listen Later Aug 2, 2024 7:35


    Ever wonder why collision estimators and service advisors seem to play by different rules? In this Drive By episode, Chris Collins breaks down the crucial differences between these two automotive roles. Discover why collision shops replace parts that service departments might repair, and learn how insurance companies influence these decisions. Whether you're in Fixed Ops or body shop management, this insight could change how you approach customer service and profitability in your Dealership. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Service Department Culture vs Chaos | SDR #297

    Play Episode Listen Later Jul 29, 2024 42:51


    Is your Service Department's focus on "culture" secretly sabotaging your success? In this eye opening episode of Service Drive Revolution, Chris Collins exposes the hard truth about what really drives high performing teams. Discover why prioritizing happiness over results could be your biggest mistake, and learn what true Dealership culture looks like. We're challenging everything you thought you knew about leadership in Fixed Ops. Watch now to find out if your "great culture" is actually holding you back from peak performance and profitability. #culture #culturetransformation #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    Q & A | Mastering Service Advisor Communication

    Play Episode Listen Later Jul 26, 2024 10:39


    How Will AI Affect Your Service Department? | SDR #296

    Play Episode Listen Later Jul 22, 2024 48:22


    Is your Dealership AI ready? In this episode of Service Drive Revolution, Chris Collins explores how artificial intelligence is transforming the automotive service industry. From AI powered diagnostics to dynamic pricing strategies, we dive into the potential of this technology. Discover how AI could enhance your Technicians' skills, supercharge your Service Advisors, and unlock new marketing opportunities. #artificialintelligence #automotiveindustry #ai 0-00 - 9:00 Intro 9:00 - 17:58 News 17:58 - 48:21 AI In Your Automotive Business Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    Q & A | Should Dealers Give Employee Discounts?

    Play Episode Listen Later Jul 19, 2024 12:26


    In this Drive By Q&A, Collins tackles the tricky topic of employee discounts at Dealerships. Should staff get special pricing on service, parts, and vehicles? Chris shares his philosophy on creating a culture where employees feel valued and connected to the brand they represent. Learn why the employee parking lot matters, how discounts can boost morale and sales, and where to draw the line to prevent abuse. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:  https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    New Service Manager? Avoid These Pitfalls and Drive Success | SDR #295

    Play Episode Listen Later Jul 15, 2024 52:58


    In this episode of Service Drive Revolution, we tackle the challenges faced by new Service Managers in Dealerships. Chris Collins and the team dive into the essential strategies for success, revealing why many new Managers struggle and what they should really focus on. We discuss the two key factors that truly matter in running a profitable Service Department, the importance of systems over individual talent, and why playing offense is crucial. Learn why understanding financials is critical, how to build a culture of accountability without losing your team's respect, and why aiming for your own full potential is the only way to truly succeed in this role. newservicemanager #success #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Should You Charge for Unverified Diagnoses?

    Play Episode Listen Later Jul 12, 2024 11:13


    In this Drive By episode of Service Drive Revolution, Chris Collins tackles a crucial question about charging diagnosis fees when Service departments can't duplicate the customer's concern and make a diagnosis. Discover how to balance customer satisfaction with fair compensation for your service team's time and effort. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Revolutionize Your Service Drive: 5 Proven Selling Techniques for Advisors | SDR #294

    Play Episode Listen Later Jul 8, 2024 41:08


    In our latest Service Drive Revolution episode, we tackled a challenge many of us face daily: making selling easier in the Service Drive. We've all experienced that awkward moment trying to explain additional services to a customer while juggling multiple appointments. Our discussion did a deep dive into this reality, exploring how to build rapport before jumping into maintenance recommendations. Throughout the episode, we highlight five simple system focuses that set our Service Advisors up for success. It's not just about telling them to be proactive; it's about fostering an environment where proactivity thrives. #automotiveindustry #sale #selling Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule  Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup  

    Q & A | How To Handle Body Shop Warranty Claims

    Play Episode Listen Later Jul 5, 2024 9:24


    In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance. serviceadvisor #automotiveindustry #cars  Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -  https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    5 Critical Mistakes Dealers Make: Is Your Service Department at Risk? | SDR #293

    Play Episode Listen Later Jul 1, 2024 42:22


    In this episode of Service Drive Revolution, we dive deep into the five most common mistakes Dealers make that could be costing their Service Departments big time. From misplaced priorities to outdated compensation models, we uncover the hidden pitfalls that many dealerships fall into. We also discuss current industry trends, including rising interest rates and their impact on car sales. If you're a Dealer Principal, General Manager, or Fixed Ops Leader, this episode reveals crucial insights that could transform your Dealership's performance.   0:00 - 10:00 July 4th Festivities 10:00 - 19:00 News 19:00 - 40:00 5 Mistakes Dealers Make #serviceadvisor #automotiveindustry #cars Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training -  https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here:  https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops --  http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Can You Be a Service Advisor Without Car Knowledge?

    Play Episode Listen Later Jun 28, 2024 9:40


    In this week's Drive By, Chris Collins tackles a burning question: Can you become a successful Service Advisor without extensive automotive knowledge? Discover why people skills trump technical expertise in the Service Drive, and learn how to leverage your strengths to excel in this role. Whether you're considering a career change or looking to improve your Service Advisor skills, this episode offers invaluable insights into what really matters in the service department. Tune in for Chris's candid advice on navigating the path from novice to top performing Service Advisor. #carparts #carskills #automotiveindustry Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup  For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Hiring Crisis! Why Dealerships Can't Find Advisors | SDR #292

    Play Episode Listen Later Jun 24, 2024 33:59


    Ever wonder why some Dealership Service Departments are flooded with top talent while others struggle to hire? In this episode of Service Drive Revolution, Chris Collins reveals the 5 key factors that make Techs and Advisors either flock to your shop or run for the hills. Are you unknowingly repelling top talent? Or worse, driving away your best team members? We're tackling the hot button issue of Dealership service recruitment head on. Whether you're a Service Manager, Advisor, or Dealership Owner, this episode could be the game changer you've been waiting for.  #hiringnow #hiringstrategy #serviceadvisor #servicewriter 0:00 - 11:38 New Leadership Book and Country Fun! 11:38 - 16:08 News 16:08 - 34:06 5 Reasons Techs and Advisors Will Come Work For You Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Service Drive Revolution Announcement

    Play Episode Listen Later May 6, 2024 0:49


    The Secret to Exceptional Customer Communication in the Service Drive | SDR #291

    Play Episode Listen Later Apr 29, 2024 30:21


    In this episode of Service Drive Revolution, Chris Collins unveils the secret to exceptional customer communication in the Service Drive. If you've ever struggled with keeping your customers informed and satisfied, this is a must-watch.Discover the common pitfalls that Advisors and Managers fall into when it comes to communication and learn how to avoid them. Chris shares real-world examples and practical strategies that you can implement immediately to take control of your conversations and boost customer loyalty.From setting expectations to building trust, this episode covers it all. You'll walk away with a newfound understanding of what it takes to be a master communicator in the Service Drive. #CustomerCommunication #ServiceDrive #AutomotiveIndustry #CustomerSatisfaction #ServiceAdvisors 0:00 - 9:00 Jet Ski's and Moving to Vegas? 9:00 - 14:00 News 14:00 - 30:00 The Secrets To Good Customer Communication Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Making Service Contracts Easy

    Play Episode Listen Later Apr 26, 2024 5:38


    In this episode of Service Drive Revolution Drive By, Chris Collins tackles the question of how to efficiently navigate service contracts in a Dealership Service Department. Discover strategies for streamlining the claims process, increasing Advisor and Technician efficiency, and minimizing the time spent on hold with warranty companies. Learn how dedicating an administrator to handle claims can help you process more contracts in less time, and find out how to build strong relationships with warranty providers to expedite the approval process. If you're looking to boost your service contract efficiency and keep your team focused on delivering top-notch service, this episode is a must-watch. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    How to Build a Top Dog Service Team in Your Dealership | SDR #290

    Play Episode Listen Later Apr 22, 2024 31:24


    In this episode of Service Drive Revolution, Chris Collins reveals the secrets to building a Top Dog Service Team in your Dealership. Discover the key traits to look for when hiring Service Advisors and Technicians, and learn how to create a culture of excellence that fosters high performance. Chris shares his insights on the importance of focusing on outcomes, how Managers who aren't top performers themselves often struggle to attract and retain top talent, and the "mirror effect" that can hold Managers back from building a team of superstars. If you're tired of settling for mediocrity in your Service Department, this episode is a must-watch. #bestinshow #entrepreneur #entrepreneurship 0:00 - 8:00 Electronic License Plates and Video Inspections 8:00 - 15:00 News 15:00 - 31:00 Best In Show Hiring Practices Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq J oin our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Q & A | Drive By Rewind: Unwritten Rules Service Advisors Need to Know!

    Play Episode Listen Later Apr 19, 2024 19:20


    You don't want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today's show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you're nervous about starting the job or you're an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you're looking for. What advice do you have for new Service Advisors? Or if you've just started, share your concerns in the comments down below! Don't forget to like and subscribe. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners --  http://bit.ly/YTRSOSgroup

    Unreasonable Hospitality with Will Guidara | SDR #289

    Play Episode Listen Later Apr 15, 2024 33:24


    In this special episode of Service Drive Revolution, Chris Collins sits down with special guest Will Guidara. Will is the former co-owner of Eleven Madison Park, a restaurant that earned three Michelin stars and was named the best in the world in 2017. Will shares his insights on unreasonable hospitality, the central theme of his best-selling book, and discusses how these principles can be applied to any industry. Discover the key lessons Will learned throughout his career, from building a team of top performers to creating unforgettable customer experiences. Whether you're in the restaurant business or the automotive industry, this episode is packed with valuable takeaways that will help you elevate your service game to elite levels. #hospitality #unreasonable #willguidara Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    From The Express Service Advisor To The Main Shop

    Play Episode Listen Later Apr 12, 2024 6:30


    In this episode of Drive By, Chris Collins and Christian answer a question from Josh, a young Service Advisor who has quickly progressed from express service to the main Service Drive at his Toyota dealership. Chris and Christian provide insights on how to successfully navigate this transition, emphasizing the importance of building relationships with customers, regardless of the type of service they require. They also discuss the challenges of a split floor system and offer advice on how Josh can continue to nurture the connections he's made with his express service customers. Tune in to learn valuable tips for express Service Advisors looking to take their skills to the next level in the main shop. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    Be a Teacher, Not a Preacher: The Key to Effective Service Manager Training | SDR #288

    Play Episode Listen Later Apr 8, 2024 34:42


    In this episode of Service Drive Revolution, Chris Collins explores the crucial difference between being a teacher and a preacher as a Service Manager, emphasizing the importance of adopting a teacher mindset for effective Service Manager training and creating a thriving, high performance team. Chris shares insights on the pitfalls of falling into the "preacher" trap and discusses practical strategies for becoming a true teacher, including focusing on fundamentals, creating systems for ongoing development, empowering your team to take ownership, and leading by example. This episode is packed with valuable tips and actionable advice to help Service Managers transform their management style and unlock their team's full potential.   0:00 - 3:50 Engagements and Getting Old 3:50 - 17:29 News 17:29 - 34:50 Be a Teacher, Not a Preacher leadershipdevelopment   #teacher #leadership Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

    How Parts Managers Can Drive Service Sales and Boost Profits

    Play Episode Listen Later Apr 5, 2024 6:18


    In this week's Drive By episode of Service Drive Revolution, Chris Collins tackles a question from Travis, a Parts Manager at a Korean dealership in Canada. Travis asks how he can help drive parts sales and boost production in the Service Department, recognizing that the success of the Service Department is tied to his own success. Chris offers brand specific advice for Korean dealerships such as offering hose and belt accessory kits with engine replacements, as well as general tips like creating fun incentives and specials for the Service Department to sell accessories. He also suggests that Parts Managers can help Service Departments hire Technicians by leveraging their wholesale drivers. Tune in to learn more about how Parts Managers can rev up sales and drive profits in the Service Department. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - h ttps://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System:  https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

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