Podcasts about MSA

On this short Drive By, Chris and Coach Christian explain the different methods used to set up a labor matrix within the Dealer Management System! They banter and debate between using the “escalator” and finding the “sweet spot”— Watch the full clip to find out what these mean and how they'll be useful for your DMS! What method would you use to set up the ideal labor matrix? Let us know in the comments down below! Don't forget to like and subscribe. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

We have very special news to share on this extra long episode of Service Drive Revolution. Join Chris, Coach Christian, and Coach Cliff from our coaching program, as they officially announce the introduction of our newest podcast– Parts Hold! Learn how Parts Hold goes beyond serving our people in parts and why the parts department deserves its own community. On that note, Chris, Christian, and Cliff also provide seven reasons why the Parts Manager matters and how they're essential to a successful service department. Does your dealership prioritize the parts department as much as they should? Let us know in the comments down below! Don't forget to like and subscribe. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Listen in to today's Drive By, where Chris and Coach Christian provide tips and insight on how to reach your full potential and increase ELR as a Service Advisor. If you're a Service Advisor and you feel like your dealership isn't allowing you to be the best you can be or you want to know how to manage ELR from this perspective, then watch the full Drive By to get all the answers you need!  What do you think is important when looking at ELR from the advisor standpoint? Let us know in the comments down below! Don't forget to like and subscribe.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Retour des MSA café dans cet épisode 80! On retrouve Julian de Sparkle Adventures, cette fois on découvre l'Avengers Campus de Disneyland Paris qui a ouvert cet été. Qu'en avons-nous pensé, est-il à la hauteur de nos attentes? Vous saurez tout dans ce nouvel épisode. Bonne écoute à vous! Musique de fin : Welcome Recruits - Avengers Campus Orchestra Si le podcast vous a plu, partagez-le un maximum! C'est ce qui nous aide le plus. Et enfin, retrouvez-nous partout! Sur https://mainstreetactu.com Twitter: https://twitter.com/MainStreetActu Facebook : https://www.facebook.com/MainStreetActu Instagram : https://www.instagram.com/mainstreetactu Youtube : https://www.youtube.com/mainstreetactu Playlist Spotify : https://playlist.mainstreetactu.com Discord: https://discord.mainstreetactu.com

Stuck on finding the best dealership to work for? Curious if yours is one of them? Chris, Coach Christian, and special guest, Coach Cliff, from our coaching team provide all the answers you need on this week's episode of Service Drive Revolution. Chris, Christian, and Cliff reveal the indicators that show which dealerships are the best to work for in your area. They share personal experiences from what they've seen while coaching. Watch the full episode to figure out what to look for and what you should ask in an interview (or yourself) in determining the best dealership to work for.  What do YOU think is the most important indicator of a good dealership to work for? Let us know in the comments down below! Don't forget to like and subscribe. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

You don't want to miss this very special Drive By, as Chris and Coach Christian welcome Coach Cliff on today's show. These service drive experts give advice on what you need to know as a Service Advisor. Whether you're nervous about starting the job or you're an experienced advisor wondering how you can improve communicating with your customers, this Drive By has the answers you're looking for.   What advice do you have for new Service Advisors? Or if you've just started, share your concerns in the comments down below! Don't forget to like and subscribe. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

August 2022 brought a lot of new tech to Microsoft 365 - lots of SharePoint and related tech goodness: Viva Goals GA, Viva Engage GA, Viva Insights updates, Microsoft Lists - MSA Preview for iOS (beta), new SharePoint team site templates, new web parts and site theme, co-authoring encrypted documents on mobile, new OneDrive home experience, To Do in Outlook for Windows, and more. We also hear from Ankur Madan and Sahil Baid discuss progress in the mobile Lists space, namely bringing access to the Lists - MSA Preview to the Lists iOS app, and more about overall progress to date and innovation for Lists on the Android platform. Click here for this episode's corresponding blog post. Ankur Madan (Senior product manager) | LinkedIn [guest] Sahil Baid (Product manager) | LinkedIn [guest] Mark Kashman |@mkashman [co-host] Chris McNulty |@cmcnulty2000 [co-host] SharePoint Facebook | @SharePoint | SharePoint Community Blog | UserVoice Resources: Download and install the Microsoft Lists - MSA Preview iOS beta: https://aka.ms/ListsiOSMSA  "15 reasons to love OneDrive" Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.  Microsoft Tech Community Home Stay on top of Office 365 changes Discover and follow other Microsoft podcasts at aka.ms/microsoft/podcasts Upcoming Events: HR Tech (Sept.13-16.2022; Vegas - Mandalay Bay) Microsoft Power Platform Conference (Sept.20-22.2022; Orlando, FL) European Cloud Summit (Sept.26-28; Mainz, GE) 365 EduCon - Chicago (Sept.26-30; Chicago, IL) Teams 10x (Virtual Summit; Sept.28-29, 2022) Microsoft Ignite (Oct.12-14, 2022; virtual + SCC + six regional "spotlights") North American Cloud Summit (Oct.12-14; Branson, MO) South Coast Summit (Oct.14-15, 2022; Ageas Bowl, Southampton, UK) Microsoft Lists workshop [now available on-demand]    Follow The Intrazone at aka.ms/TheIntrazone

Is your service drive understaffed in techs? You're not alone. Chris and Coach Christian detail the reasons why our industry is having such a hard time finding technicians to work in the service department. From deplorable working conditions to the negative stigma of the job itself, they reveal why today's youth are uninterested in pursuing this career. This problem is going to worsen if we, as an industry, do nothing about it. Watch the full episode to learn about the solutions we can start implementing now in order to have a stable future for our technicians.  What have you done to recruit technicians and to prevent their turnover? Let us know in the comments down below! Don't forget to like and subscribe.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Tune into today's Drive-By, as Chris and Coach Christian provide all the tools you need to set up your shop foreman for success. Whether you're looking into increasing productivity in your service drive as the actual foreman or you're curious as to how you should manage and pay one, listen in to find the solutions you need.  What's your payplan for your foreman? Or if you're a foreman yourself, do you think you're fairly compensated? Let us know in the comments down below! Don't forget to like and subscribe.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Do you have a high turnover with your Service Advisors? Chris and Coach Christian delve into the reasons why Service Advisors hate their job. Being in the most stressful positions, Service Advisors have a high turnover rate due to the high stress and their working environment. Figure out how you can make your Service Advisors want to stay.  What else do you think adds to the stress of being a Service Advisor? Let us know in the comments down below! Don't forget to like and subscribe. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Chris and Coach Christian address your concerns and issues with recruiting and managing qualified Service Advisors and leading as a Service Manager. Find out how you can use your payplan to your advantage as a Service Advisor. Or learn how you can manage your team effectively as a Service Manager. Watch the full Drive By to see how you can lead and succeed in your dealership.   How do you manage your priorities and lead your team in the service department? Let us know in the comments down below! Don't forget to like this video and subscribe! Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this week's episode, we review the risk-on or risk-off environment amid choppy news and try to make sense of the impact on CRE. We discuss the recency bias in the market, retail earnings, and companies shedding their office space. We also dive into large retail trading alerts and Professor Hendry shares a real estate value lesson on demand, utility, scarcity, and transferability. Tune in now. Episode Notes: News that could impact Fed's sentiment (0:23) Recency bias (7:04) Retail earnings (10:24) Peloton and Lyft office news (16:30) Trading alert: Unibail-Rodamco-Westfield (17:48) Trading Alert: Cineworld (20:21) Office news (23:17) CRE Value: D.U.S.T (26:17) Green shoots (30:31) Negative asset class stories (34:24) Preview, secondary MSA rankings (38:36) Shoutouts (40:33) Questions or comments? Contact us at podcast@trepp.com. Follow Trepp: Twitter: www.twitter.com/TreppWire LinkedIn: www.linkedin.com/company/trepp-llc Facebook: www.facebook.com/TreppLLC

Has Donna been replaced? The reviews are in for her sub's episode of Cadillac Jack: My Second Act, and it's time to call the Jacks' agent. No, not that Jack.   First up on the show we cover things that you bring "in-house." You know, the things that you start doing yourself to save money or just make sure things are done the right way. Caddy starts with his list. Then immediately, almost within seconds, Donna shares her own. Needless to say the list is a bit longer.   Then it's time to go live. In the second segment you'll hear about how you can get a little more MSA in your life. Here's a hint: Saturdays. 6 PM. The Tube. No, not that tube.   There's a segment about how communication and parenting has changes over the years. And of course we go on tour with Korn and Evanescence to align with our designation as a semi-music podcast. Just one request: Wake Me Up Inside.   Lastly we page some Tesla drivers. We can do that, because you get podcasts. And not radio. Because they don't get terrestrial radio. …because they have iPads. It's been a long week. You know the drill. 7704646024.

Two weeks ago, we attempted to record our usual post-race podcast after the 2022 UCI Mountain Bike World Cup in Mont Sainte Anne, but unfortunately we had issues with the recording upload. Oh, the joys of conducting a podcast with multiple people in various countries across the globe. As World Championships approaches, we decided to wait and record a pre-Worlds show, covering highlights from MSA and touching on the World Cup overall standings heading into the final round from Val di Sole, Italy.We also chat about concussion protocol, Crankworx Whistler, the dangers of World Cup spectating, who is the sickest downhill racer currently, the updated Les Gets track, and speculate on the anarchy that could follow if a French racer wins on Saturday. Enjoy! 

  Chris and Coach Christian discuss how the business model for the service department will change in the future as more competitors enter the EV market. Service departments must revolutionize their current methods for customer loyalty and retention in order to adapt to the changing needs of their customers and to keep those customers for life. From Tesla to local repair shops, recent innovations refine the conventional business model to include subscription-like policies for boosting customer retention and loyalty.   Don't forget to like this video & comment down below your ideas on how your service department can benefit from its policies! Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

How do you stay positive and manage your finances as a Service Advisor who earns income based on commission? On today's Drive By episode, Chris and Coach Christian address your fears of starting a new career path as a Service Advisor paid on commission. Going the commission route becomes nerve-wrecking for many, but it doesn't have to be. Remember to like this video and drop a comment down below on what you were most afraid of when you started out as a Service Advisor!  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Bernard Kerr is not only a top-level downhill racer for the Pivot Factory team but also doubles up as the team manager as well, to top it all off he also plays the role of a filmer for his YouTube channel where produces content through a race weekend. I sit down with Bernard straight off his second-place finish in Snowshoe while waiting to get the weekend kicked off in MSA, Bernard managed to get back on the podium again shortly after recording this episode. We also go into how he feels about some of the whispers that have been coming through about the changes that may be implemented next season when ESO takes over broadcasting rights. Enjoy!

We have a special guest on today's episode of Service Drive Revolution! It's David Meltzer. Author, of "Game-Time Decision Making: High-Scoring Business Strategies from the Biggest Names in Sports".  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Happy Saturday Friends! I was having technical difficulties yesterday that prevented me from releasing an episode. My next guests story is a tear jerker. You're not going to believe her journey and her incredible strength she portrays after everything she has gone through. Please welcome PREMIER guest Daisy Paige! "I am the author of Unexpected Moments with a foreword by Kirk Cameron. I share my life's story of sexual, physical and emotional abuse from a young child until my adult years. I'm hoping to inspire others to know that they are not alone in their struggles or life's circumstances and that God doesn't put you through more than you can handle. There were times I didn't want to or almost didn't make it through but by the Grace of God I made it. Being the mother of three adult children that I couldn't be more proud of after all the things they've been through and witnessed. I believe I went through the things in my life to make me strong enough to face what is ahead of me. Recently diagnosed with a rare terminal neurological condition known as MSA or multiple system atrophy and only 4 out of every 100,000 people in the USA are diagnosed with it. 10% of all proceeds from the book go to charity researching a cure for it. My other goal is to create awareness of MSA.I have a store for tshirts. Unexpected Moments and MSA. All proceeds from the shirt sales go to charity defeatmsa.org/donate-to-us/. Is the charity. It also advertises my book which gives 10% of proceeds to the charity. To support daisy, click the link below: https://www.xlibris.com/en/bookstore/bookdetails/838618-unexpected-momentsSupport for Label Free Podcast is brought to you by ​MANSCAPED™​, who is the best in men's below-the-waist grooming.  ​  @MANSCAPED offers precision-engineered tools for your family jewels. They obsess over their technology developments to provide you the best tools for your grooming experience. MANSCAPED is trusted by over 2 million men worldwide! We have an exclusive offer for my listeners - 20% off + free shipping with the code: LABELFREE

Happy Saturday Friends! I was having technical difficulties yesterday that prevented me from releasing an episode. My next guests story is a tear jerker. You're not going to believe her journey and her incredible strength she portrays after everything she has gone through. Please welcome PREMIER guest Daisy Paige! "I am the author of Unexpected Moments with a foreword by Kirk Cameron. I share my life's story of sexual, physical and emotional abuse from a young child until my adult years. I'm hoping to inspire others to know that they are not alone in their struggles or life's circumstances and that God doesn't put you through more than you can handle. There were times I didn't want to or almost didn't make it through but by the Grace of God I made it. Being the mother of three adult children that I couldn't be more proud of after all the things they've been through and witnessed. I believe I went through the things in my life to make me strong enough to face what is ahead of me. Recently diagnosed with a rare terminal neurological condition known as MSA or multiple system atrophy and only 4 out of every 100,000 people in the USA are diagnosed with it. 10% of all proceeds from the book go to charity researching a cure for it. My other goal is to create awareness of MSA.I have a store for tshirts. Unexpected Moments and MSA. All proceeds from the shirt sales go to charity defeatmsa.org/donate-to-us/. Is the charity. It also advertises my book which gives 10% of proceeds to the charity. To support daisy, click the link below: https://www.xlibris.com/en/bookstore/bookdetails/838618-unexpected-momentsSupport for Label Free Podcast is brought to you by ​MANSCAPED™​, who is the best in men's below-the-waist grooming.  ​  @MANSCAPED offers precision-engineered tools for your family jewels. They obsess over their technology developments to provide you the best tools for your grooming experience. MANSCAPED is trusted by over 2 million men worldwide! We have an exclusive offer for my listeners - 20% off + free shipping with the code: LABELFREE

On today's Drive By, Chris and Coach Christian answer a question from a gentleman asking what to expect when he starts his first job as a Service Advisor. It's definitely something that isn't taught in school and Chris offers some advice on how to navigate the sometimes confusing and intimidating world of the automotive industry.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

It's Laurie Arseneault's second season with Canyon MTB Racing. The squad was a total powerhouse at the national mountain bike championships in July, where she took the short track event and her teammate Emily Batty won the XCO title.In August, the day after the World Cup at Mont-Sainte-Anne, Arseneault returned to her place in Bromont, Que. She had had a tough XCO competition as she faced a few mechanicals. Still, she was glad she could race in front of friends and family, and vowed to return to MSA stronger next year. In this episode, the rider from Terrebonne, Que., talks about racing, a superstition, the role of fishing in her life, the "fire in her heart" and what she's most proud of this season. (Hint: It's not a race result.) Arseneault still has two major events ahead of her for the 2022 season: the world championships in Les Gets, France, and the final World Cup of the season in Val di Sole, Italy.Before the interview with Arseneault, the Matts (Matthew Pioro and Matt Hansen) talk Finn Iles's win at Mont-Sainte-Anne, why Matthew should probably never interview Arseneault in French, swearing on a pod and at work and Matt's continuing adventures in crit racing. Also, Matthew likes Matt's humour piece. Matt treats it (too) seriously.

Tough Talk Christian Radio with Host Tony Gambone and Special Gest Daisy Paige Daisy Paige is the author of Unexpected Moments with a foreword by Kirk Cameron. I share my life's story of sexual, physical and emotional abuse from a young child until my adult years. I'm hoping to inspire others to know that they are not alone in their struggles or life's circumstances and that God doesn't put you through more than you can handle. There were times I didn't want to or almost didn't make it through but by the Grace of God I made it. Being the mother of three adult children that I couldn't be more proud of after all the things they've been through and witnessed. I believe I went through the things in my life to make me strong enough to face what is ahead of me. Recently diagnosed with a rare terminal neurological condition known as MSA or multiple system atrophy and only 4 out of every 100,000 people in the USA are diagnosed with it. 10% of all proceeds from the book go to charity researching a cure for it. My other goal is to create awareness of MSA.

On today's episode of Service Drive Revolution, Chris and Coach Christian discuss the different reasons Service Managers get fired. Our past video had much feedback so we'd love to hear your experiences. Have you ever had issues with a Service Manger? Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The penultimate round of the 2022 Mountain Bike Downhill World Cup took place this weekend in Mont-Sainte-Anne. That means it's time to sit down with Eliot Jackson and Neko Mulally to hear all about it. What a race MSA delivered, some crazy performances, overalls taken, opportunities lost and plenty more. We'll be chatting about all of it. So sit back, hit play and listen to this episode with Eliot Jackson and Neko Mulally. Supported By Maxxis Tyres Maxxis is synonymous with performance and racing and is the winningest brand in the history of World Cup and EWS racing. No matter where or how you ride, Maxxis has the tyres for you with a wide range of tread patterns, casing and compound options. You can check out the entire range of Maxxis tyres over at Maxxis.com, and find the tyres at your local Maxxis dealer. You can also give them a follow on instagram where they are @maxxisbike. Podcast Stuff Downtime EP Downtime EP issue 2 is now available at downtimepodcast.com/ep. EP takes inspiration from the guests and topics of the podcast, expands on them, and takes them into a stunning print-only format. EP is the perfect companion for some quiet time away from the distractions of modern life. Beautiful to have and hold, and a timeless piece of mountain bike history. Just head over to downtimepodcast.com/ep and you'll be able to save yourself £5 off of the cover price with an annual subscription for just £20 plus postage. Merch If you want to support the podcast, and represent, then my webstore is the place to head. All products are 100% organic, shipped without plastics, and made with a supply chain that's using renewable energy. So check it out now over at downtimepodcast.com/shop. Follow Us Give us a follow on Instagram @downtimepodcast or Facebook @downtimepodcast to keep up to date and chat in the comments. For everything video, including riding videos, bike checks and more, subscribe over at youtube.com/downtimemountainbikepodcast. Are you enjoying the podcast? If so, then don't forget to subscribe. It's free and means you'll get every episode delivered to your device as soon as it's available. You'll find all the links you need at downtimepodcast.com/subscribe. You can find us on Apple Podcast, Spotify, Google and most of the podcast apps out there. While you're there, why not join our newsletter to get our Weekend Warm-Up email every Friday, full of interesting bike-related stuff, competitions, product recommendations and more. Our back catalogue of amazing episodes is available at downtimepodcast.com/episodes Photo - Nathan Hughes

On today's Drive By, Chris and Coach Christian help a Service Advisor who struggles with their manager. It's important to focus on yourself and improving what you have power with rather than wasting time on something you can't change and expecting different results.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

The Investor Relations Real Estate Podcast Episode 89 - Leveraging Opportunities In The Spaces That Others Won't Host: Jonny Cattani Guest: Chris Grenzig Producer: April MunsonJonny Cattani is joined by Chris Grenzig to discuss: Starting a vertically integrated companyValue-add MultifamilyFirst development deal Chris is the Founder of JAG Communities & JAG Capital Partners which is a vertically integrated multifamily focused investment firm based in Jacksonville, FL. Chris started investing in real estate in 2016 by attempting to flip houses in Long Island, NY. After months of failing, he attempted out of state flips, purchasing tax deeds, and finally found his footing in multifamily. Chris joint ventured on just over 100 units, before joining Toro Real Estate Partners as their head of Florida operations. Toro purchased 4000 units worth $300 mil, with 1000 units in Florida over 4 and half years. Chris eventually left Toro in Nov 2020 to start his own company which owns and manages small to mid-sized apartment complexes in the Jacksonville, MSA. JAG Communities currently owns and manages 107 units worth $15 million, one of which is Chris's first new construction deal totaling 35 townhomes. JAG has a 10-year vision to scale to $500+ million AUM.Linked material referenced during the show: Book: The Way Of Kings - Brandon Sanderson https://www.amazon.com/The-Way-of-Kings-audiobook/dp/B0041JKFJW/ref=sr_1_10?crid=OO10H0322Q71&keywords=brandon+sanderson+books&qid=1659605041&sprefix=brandon+sanderson+books%2Caps%2C117&sr=8-10Connect with Chris!Website: https://www.jag-communities.com/Email: Chris@jag-communities.comLinkedIn: linkedin.com/in/chris-grenzigConnect with Jonny!Cattani Capital Group: https://cattanicapitalgroup.com/Invest with us: invest@cattanicapitalgroup.comLinkedIn: https://www.linkedin.com/in/jonathan-cattani-53159b179/Jonny's Instagram: https://www.instagram.com/jonnycattani/IRR Podcast Instagram: https://www.instagram.com/theirrpodcast/TikTok:https://www.tiktok.com/@jonnycattani?lang=enYouTube: https://www.youtube.com/channel/UCljEz4pq_paQ9keABhJzt0AFacebook: https://www.facebook.com/jonathan.cattani.1

Joanne has been a caregiver for decades. First, for her son who had schizophrenia, then for her mom, who had Alzheimer's disease. After her mom's death, she provided care for her dad, who also suffered from dementia. When Joanne's husband, Alan, found out he had MSA, a fatal neurodegenerative illness, she moved her dad to a memory care facility so she could devote her energy to taking care of her husband.

The boys are back to talk about the Snowshoe World Cup Downhill race, Red Dog sleeping on a bike box full of tyres, KB vomiting at MSA and more!

How much should you get paid as a Service Advisor? This is a question that most of us are always wondering. Chris and Coach Christian have a lot of experience in the service industry and they're here to make sure you're getting paid fairly. What do you think is an acceptable salary for a Service Advisor? Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

If you're looking for expert insights into interesting real estate niches, then this episode is for you!   Sunrise Capital CEO Kevin Bupp sits down with us to break down three asset classes they're investing in. With two decades of experience, he has $150M real estate transactions under his belt and is a thought leader in generating cash flow and building wealth. Today, Kevin gives his perspective on the mobile home park market and the challenges in the space. He also gets down to the nitty-gritty of build-to-rent and what makes it a promising investment to consider. Lastly, he shares what they are working on in the parking sector and explains their long-term hold strategy for their deals.     [00:01 - 04:52] Mobile Home Park Investing Get to know Kevin Running the first mobile home park-specific podcast There's a huge supply and demand imbalance in the mobile home park market Large institutions and private equity investors are pouring money into the space Finding good deals is becoming difficult for small and medium-sized investors   [04:53 - 15:11] The Opportunities in the Build-To-Rent Space Kevin emphasizes the need for focus when investing in an asset Parking and build-to-rent are similar in terms of not being too operationally-intensive  Data shows that there is a great demand for housing Kevin discusses the market in Florida and Phoenix  Build-to-rent houses have a long-term purpose Materials and build are of better quality What does urban infill mean? The importance of strategic partnerships to succeed in a location This is the fastest-growing asset class and there's a lot of institutional interest   [15:12 - 25:14] Long-Term Stable Cash Flow Why Kevin and his team are not building to sell It takes work to flip in and out of properties, not only for the company but also for the sponsors There is value in small consistent wins Kevin talks about their current parking project and its potential for cash flow   [25:15 - 26:35] Closing Segment Reach out to Kevin!  Links Below Final Words Tweetable Quotes   “I think that you lose focus and you dilute your strength in any particular asset class when you're getting pulled in a million different directions.” - Kevin Bupp   “I think one of the most exciting about built-to-rent is being able to actually purposely build a product today for long-term rental uses.” - Kevin Bupp   “Knowledge is one thing, but having those strategic relationships are necessary, not even just with brokers, but also the municipality, the planning, zoning boards.” - Kevin Bupp   -----------------------------------------------------------------------------   Connect with Kevin! Find out investment opportunities with Sunrise Capital on their website. Head over to KevinBupp.com to know more about Kevin and his Real Estate Investing for Cash Flow podcast, and get a FREE copy of his book, The Cash Flow Investor.   Connect with me:   I love helping others place money outside of traditional investments that both diversify a strategy and provide solid predictable returns.     Facebook   LinkedIn   Like, subscribe, and leave us a review on Apple Podcasts, Spotify, Google Podcasts, or whatever platform you listen on.  Thank you for tuning in!   Email me → sam@brickeninvestmentgroup.com Want to read the full show notes of the episode? Check it out below:   [00:00:00] Kevin Bupp: So when you find a great mobile home park or, or even a great parking asset in a very strategic location and a growing marketplace where the demand is increasing. It's going to be very challenging to ever replace that particular asset. And I feel very much the same about these, these build-to-rent properties that we're building. And so, while I'm not going to say that we'll never sell any of these developments, that is not our intent. Our intent is to actually build to hold and ultimately, you know, build a portfolio of these strategically located infill locations and build a portfolio out of it. And so not saying that we might not flip one out to, you know, to an institution to lower our basis overall, but generally speaking, we're looking at a 10-year horizon here.  [00:00:50] Sam Wilson: Kevin Bupp. Welcome to the show.  [00:00:52] Kevin Bupp: Sam. Thanks for having me, excited to be here.  [00:00:54] Sam Wilson: Hey, man, the pleasure's mine. Appreciate you coming on today. There are three questions I ask every guest who comes to the show: in 90 seconds or less, can you tell me, where did you start? Where are you now? And how did you get there?  [00:01:03] Kevin Bupp: Yeah, fantastic. Started about 21 years ago, started buying a single-family, fixed and flip properties. Did a bunch of wholesaling as well. Built up quite a large portfolio in my early twenties of about 130 single-family rental homes at a few hundred multifamily doors. [00:01:17] Sam Wilson: Wow.  [00:01:17] Kevin Bupp: Fast forward to today, been a full-time investor for two-plus decades. I've owned pretty much every different asset type out there, you know, office retail, industrial, self-storage, medical office. You know, today we are primarily focused on three different sectors of our business, one being manufactured housing, which we've spent the last decade in, the second being parking investments, which we've been in for a few years now. And then the fourth and probably one of the most exciting ones that we're currently involved in are built-to-rent projects, more specifically built-to-rent projects in urban infill locations in Phoenix, Arizona.  [00:01:52] Sam Wilson: That's a lot of moving parts. You're well known, obviously, for your podcast on mobile home park investing. And I think you run two different shows, don't you? There's a Real Estate Investing For Cash Flow and then... [00:02:03] Kevin Bupp: I do. We have a mobile home park-specific podcast as well. I don't post any new episodes. I haven't for a few years, but we've got a, you know, 150 or so up there, and it still just kind of does its thing. [00:02:12] Sam Wilson: Gotcha. Okay. Very, very cool. I mean, mobile home parks has been a hot asset class. Can you kind of give us, you know, and maybe that's, to some degree, you know, due to you, you know, kind of advertising the asset class, but I mean, tell us about it. Where has it been? Where is it now? And you know, where do you see opportunity on that front?  [00:02:30] Kevin Bupp: Yeah, it's, it's a great question. You know, it's funny, my, my business partner always kind of jokes with me that, you know, we probably did train some of our competition. We were the first podcast out there and, you know, for many years we were the only, you know, there was a little bit of other information out there in the marketplace, but, you know, we were the only podcast really speaking about it and, you know, kind of sharing techniques and strategies. And it's, you know, it's an asset class that has a diminishing supply. And so there's a massive supply-demand imbalance. You know, the demand has, you know, significantly increased over the last five plus years with, you know, just a number of larger institutions and private equity investors trying to really pour billions upon billions of dollars into the space where they had always overlooked historically, right? And so they're, you got all this money trying to come in, no new supply coming to the marketplace and it's just, it's created just a severe imbalance. And so, you know, we started buying parks 10 years ago. And, you know, back then it was, it was very mom and pop, which there's still aspects of that today. It's not fully consolidated, but it's I tell you that it's racing towards consolidation pretty quickly. So 10 years ago where we might have been, you know, the only bid on a deal or maybe there's, you know, one or two others we'd have, you know, had a much easier time of winning an opportunity back then than we would today. [00:03:40] Kevin Bupp: And so, you know, they're, they're training at all time, low cap rates, in fact, data showed that at some point during the middle of the pandemic, you know, multifamily had always, at least over the last decades, it's been the asset class that has traded at the lowest cap rate, historically, at least for the past 10 years. Mobile home parks actually took over multifamily as far as, you know, where the average capric or trading at. And it was, it was sub-four level for a period of time. And they're still pretty much, they're down there today. You know, the institutions are just trying to gobble as much as they can. And, ultimately, it's made it a little more challenging for investors such as us, I guess you could say smaller, medium size investors and, you know, I don't necessarily have a cost to capital that would allow me to buy a stable four cap property that doesn't have upside. However, institutions they've got different sources of capital that typically is much cheaper than that of retail capital. And so there's still deals out there as, you know, you just got to pound the pavement more, you've got to, you know, turn over more rocks and find those needles in the haystacks. And they're there and we find that we just don't necessarily find it as many as we might have found years prior.  [00:04:42] Sam Wilson: Right. Yeah. I think that's a really good synopsis there. I appreciate you taking the time, you know, to share on that. I mean, if anybody says that there's no deals out there, then they're probably right. You know, 'cause that's...  Tell me about this though. I mean, you guys have found some other asset classes and especially want to hear, you know, what you guys are doing on the build to rent. That's your latest and greatest kind of foray. Why do you see an opportunity there? You just talk to us about that if you can.  [00:05:06] Kevin Bupp: Yeah, no, no, absolutely. And you, I will say that, you know, we're the type of group that we really like to, we like to stay in our lane. You know, we, we, don't like to be everything to everybody. I think that you lose focus and you dilute your strength in any particular asset class when you're, you know, getting pulled in a million different directions. And so, you know, we had focused solely on mobile home parks, literally for, for seven years. That's all we did. We just kind of ignored all the other noise out there. You know, there's a million, one different ways to make money in real estate. And we, we chose that lane and we wanted to be the best at it. Parking came across our radar screen about four years ago, it took us a few years before we even dove into that space. And that space is a little different, you know, it doesn't necessarily, as far as the operational side of it, we don't have vertical integration, a vertically integrated property management company for the parking sector. We just work with, you know, local and regional operators in whatever particular marketplace we own in. [00:06:00] Kevin Bupp: And so while there's asset management involved, we're not necessarily having to hire a lot of in-house employees to run that side of our business. And so it's not set it and forget it, but it's not as operationally intensive as mobile home parks. And again, we took a couple of years of really understanding that asset class before we dove into it. And really the same, the same is true with build to rent. And, you know, at the end of the day, build the rent, it's residential, right? I mean, it's, it's, it's residential housing and, you know, it's, it's similar to that of single-family rentals. It's similar to that of multifamily apartment complexes. It's similar to that of mobile home parks. It's just a different form. It's purpose-built, you know, residential housing. And so the projects that we have working in Phoenix are four urban infill locations. These are, you know, main, main on main locations, irreplaceable locations, walkable to all the nightlife restaurants, locations that you know, don't run the necessary risk of, of being on the outskirts of when the music stops, right? We've got a massive shortage of housing. Right now, the music is going to play for many years to come. The data will show that, like, anywhere between 4 to 5 million, you know, homes that we're short at the present time or residential units that we're short at the present time. And we're not nearly producing enough to ever catch up to that anytime soon. You know, again, data comes from all different streams, but one would say that it's literally going to take us 10 years to even, truly, you know, get caught up at any pace whatsoever. I mean, we're literally, we're still falling behind at present time. [00:07:26] Kevin Bupp: And so, you know, we love Phoenix. I mean, Phoenix is just a, it's a very dynamic marketplace. You know, a lot of fortune companies there and moving there. It's a very diverse local economy as well. It's very different than what it was prior to the great recession. It's kind of, I like to compare it to Florida. Like, Florida is a very different state than what it was prior to 2008. Prior to 2008, it wasn't very economically diverse. It was heavily weighted and the construction side of things. So when we had an oversupply of homes and the music kind of stopped down here, a lot of those jobs, those folks that had no jobs anymore moved away. And so we had a, we had a population actually moved away for a period of time and ultimately in excess of housing. Today, that's a very different case and the same goes with Phoenix. And so just super excited about those properties. And, and again, really, I think one of the most exciting about built to rent is being able to actually purposely build a product today for long-term rental uses, not necessarily taking a townhome that was built to sell and then, you know, converting it into a long term rental. And so we're putting a lot of thought energy and focus into the materials that we use and the overall quality of build. So these things are durable and can withstand, you know, the, I'm not going to say abuse 'cause not everyone abuses their rentals, but. They typically see a little bit more abuse than a standard, you know, homeowner might put on a home.  [00:08:46] Sam Wilson: Yeah, certainly nobody washes their rental car idea. I mean, it's like, it's going to undergo more abuse than, you know, just a regular home, typically. Tell me, purpose-built. When you say that, like, what are the things you're doing? How is the build changing on a build to rent versus, you know, again, a house that somebody's building to go...  [00:09:04] Kevin Bupp: Yeah, just a couple of simple things. I mean, even things such as, like the kitchen cabinets, right? We're not literally just going to put the builder-grade kitchen cabinets in. They're going to be more of a mid-grade quality, you know, solid wood and something. That's going to be more durable than some type of, you know, Formica or, you know, I don't, I don't know what they use in, you know, the cheap builder, great stuff, but basically a lot of mid-tier to higher tier components. So even down to like faucets, toilets, things that a lot of people just don't think about a lot, you know, those types of things that we don't think about them, and that's why in builder grade builds, they're literally cheap. They pick the cheapest toilets, they pick the cheapest faucets. They picked the cheapest flooring instead of the four mill flooring or instead of the six mill flooring, which they should be putting in, it's the three or four mill thickness flooring, right? So just little things like that, that the average homeowner doesn't think about that, ultimately, you know, we want to ensure that we're not, every turn that we have, we're not going in and having to replace, you know, these types of components that ultimately become very expensive if you don't do it right from the get-go. [00:10:02] Sam Wilson: Oh, for sure. Yeah. And I'm thinking about things like, and, and I'm probably even not even using the right words here, but like when you mention faucets like copper components versus plastic, it's like, yeah, this the plastic stuff's going to break in like 90 days.  [00:10:14] Kevin Bupp: Absolutely.  [00:10:15] Sam Wilson: Yeah. [00:10:15] Kevin Bupp: It looks good when it's new. [00:10:18] Sam Wilson: It sure does.  [00:10:19] Kevin Bupp: Yeah. Yeah. But look at it 6 to 12 months later and you'll find that it, yeah, it surely wasn't durable. [00:10:24] Sam Wilson: Right. Absolutely. Tell me about urban infill. When you say that, is this, are you guys, you know, buying and building an entire neighborhood at a time? Is it one lot at a time? How, how does that work? [00:10:34] Kevin Bupp: No, that's, that's a great question. So these particular four projects I was speaking to are townhome projects. So, two and then three story townhome, you know, contemporary, modern townhome projects. And when I say urban infill, these are, you know, each one of these sites, the majority of these sites had something else on it. You know, an old, an old building of some sort, or, you know, maybe a few homes on, you know, a couple of parcels that we've, that we've combined. But the average, you know, the small, the smallest size of these four projects, one is 21 units and the largest of these four projects is roughly 50 units. And so these are not, they're not full-blown at scale neighborhoods, but they're also not individual units as well. You're somewhat constricted to, you know, what you can build in urban infill locations, 'cause very rarely are you going to find yourself to where you can assemble, you know, multiple acres, 4, 5, 6, 7, 8, 9, 10 acres in these urban locations. And so, you know, we're talking a couple, you know, 3, 4, 5-acre tracks of land at, at the largest. And so again, somewhat restricted to what you could actually put there.  [00:11:35] Sam Wilson: I mean, that's kind of a needle in a haystack. I would think to be able to find, you know, again, even 4 or 5 acres in a, in an urban infill location, that's not already developed or not, you know, way overpriced. So how do you find opportunity on that front? I mean, is that just boots in the ground that know the area?  [00:11:51] Kevin Bupp: That is boots on the ground. Yeah, so we've got a partnership. We, we basically partner with, he's a very close friend of mine. He runs a group called Urban Phoenix. He's been a developer for 20-plus years and, you know, cut his teeth in Manhattan for a decade. And ultimately has been, you know, working in the Phoenix marketplace, has the relationships, you know, he does seem to have the relationships. They've got the local market knowledge that's necessary, you know, to think that myself and my team, you know, we're not, we're based in Florida, we're not based in Phoenix. [00:12:17] Kevin Bupp: Phoenix is a, it's a very large MSA. To think that, you know, we would just go there and be able to, you know, be successful in our own, I think would be silly thinking. You know, it takes quite some time to build that, not just the local market knowledge. Knowledge is one thing, but actually having those strategic relationships that are necessary and not even just with brokers, but also the municipality, you know, with the planning, zoning boards and, and knowing those individuals. And so the team that we're working with, the partnership that we formed, they've, they've been in that marketplace now for a decade and know it quite well. And so that's the strategic advantage that we really have in this particular project. [00:12:53] Sam Wilson: Absolutely. What are the compelling metrics in the build-to-rent space? I mean, clearly, you know, you told us in mobile home parks, you've seen them trade at a sub-four cap. So there has to be some more compelling kind of metrics surrounding build to rent.  [00:13:06] Kevin Bupp: Yeah. You know, it's interesting. So I was just at the IMN conference down in Miami. I guess it's been about a month now. And, lots of smaller time and medium size investors in the residential space. However, over the last couple of years, it's, it's really morphed into not just residential investments, but built to rent really as its own category now at these IMN conferences. And, there was a large number of institutions being represented at these IMN conferences. In fact, they have, IMN now puts on, I think, two a year, built to rent specific conferences. One's actually coming up, I believe it's in, in Vegas sometime here in September. So coming up in a few months, but basically the institutions, it's literally the fastest growing sector, you know, or asset class. And it wasn't even considered an asset class until very recently, literally over the last decade. In fact, it's still trying to find its identity, right? You meet folks that say, they call it build-to-rent, some call it build-for-rent. Some do B for R, you know, I mean like it's, it doesn't really even have its true identity yet. But what it does have is it has a ton of interest on the institutional side. The challenge is that there's not enough supply. You know, most institutional investors don't want to get involved on the development side. They don't want to be there. They want to, they want to buy the product either at CFO or already occupied. They want to buy a stabilized property. [00:14:23] Kevin Bupp: And, and so a lot of them have, they're willing to take to CFO, but there's not even enough homes being built right now for them to actually, you know, fill their coffers enough. And so when I say that, you know, we, we talk about mobile home parks and, and multifamily trading at just all-time historical low cap rates, built for rent, actually, you know, takes the cake there. Green Street and, and all the other data aggregators out there, they're following it. There's information about it, but not as mature as what we'll find here over the next five and 10 years, as it finally gets its own identity and truly becomes an asset class. But in any event, they typically trade for anywhere in two and a half ranges to, you know, sub-four range. So two and a half to the four is what cap rates these things trade on if they're being sold off at, you know, at stabilized, at a stabilized period of time. [00:15:11] Sam Wilson: Right. And so I guess that's my final question is what's the exit, you know, for you guys?  [00:15:15] Kevin Bupp: Yeah. So yeah, no, that's, that's a great question. We're not really looking to build to sell. You know, building in these strategic locations, like, you can't replace them, you know? So it's kinda like how I always felt about mobile home parks and we have sold mobile home parks, but we know they're not making anymore, right? And so when you find a great mobile home park or, or even a great parking asset in a very strategic location and a growing marketplace where the demand is increasing. It's going to be very challenging to ever replace that particular asset. And I feel very much the same about these, these build-to-rent properties that we're building. And so, while I'm not going to say that we'll never sell any of these developments, that is not our intent. Our intent is to actually build to hold and ultimately, you know, build a portfolio of these strategically located infill locations and build a portfolio out of it. And so not saying that we might not flip one out to, you know, to an institution to lower our basis overall, but generally speaking, we're looking at a 10-year horizon here.  [00:16:10] Kevin Bupp: Got it.  Has that investment thesis changed at all in the last decade for you with this idea of just build to hold? [00:16:17] Kevin Bupp: It has not. It has not, but you know, things come up that ultimately that, that will, you know, maybe change, you know, that direction of, of what had initially been thought of is like, we're going to hold this thing for 10 years to, well, maybe we should consider selling it. I mean, there's a litany factors there, you know, just using maybe examples of mobile home parks, you know, buying an existing product, something that was built 50 or 60 years ago, you can spend, you know, months doing due diligence. You can do market studies, you can hire, you know, outside consultants and feel that you have a good handle on the property, but there's always skeletons that come up in a particular property. It could be skeletons related to the market, skeletons related to the property itself, or just, you might find that you originally intend on expanding in that, that particular market. And so you bought this one, you intend to buy three or four more, but then you come to find that that's not necessarily where you want to, you know, place your energy and resources. And so why we, why are we just going to hold this one in this one market, we should sell this one out and focus our energy where we've decided that we're going to do an expansion. And so again, but our, our, our general thesis has not changed. I mean, we're long-term holders. And again, looking at most of these assets, whether it's built for rent, parking, or mobile home parks. I just know that they're not building anymore parking, not a lot of it, right? There are major restrictions on new parking coming to market. We know that that's the case with mobile home parks and then these built to rent, at least these projects that I'm speaking to, given that they're in urban infill locations, they're already in areas that are densely populated that have minimal land for development. And so I feel that they're irreplaceable in that. We'll be very happy in 10 years, looking back that we actually held onto them.  [00:17:53] Sam Wilson: Yeah, absolutely. I love that. And that's something that, you know, we've heard that, and again, it goes back to your podcast, Real Estate Investing Cash Flow. I mean, that's kind of, but that's something I just keep hearing more, you know, we've seen a lot of, you know, equity multiples, you know, huge IRR returns, people getting really excited about these monster appreciation plays, but I've seen even a, a change of tune from investors, you know, as they're reaching out and going, I just want cash flow. I just want to know that whatever we buy produces an income for an undefined period of time.  [00:18:22] Kevin Bupp: Well, well, so, you know, I, I agree with that and when you're continually, you know, flipping in and out of properties, you know, that's great. It produces massive IRRs and, you know, you're hitting home runs every time seemingly, but it also creates challenges on the other side, right? It creates challenges for your investors. I mean, as far as, you know, recapture. Now they've got, they got to think about where they're going to put their money again, right? Like, there's difficulties with that, especially with a lot of retail investors, like less sophisticated investors that they've got money to place. They don't want to be thinking about, you know, where the hell am I going to put this? You know, this a hundred thousand, 200, $300,000 thinking about every couple of years. And that takes work. That takes effort to do due diligence on your different sponsors, you know, if you're not going to stick with the same ones. And so, and it also creates, you know, tax challenges as well. And so I, I agree with you, you know, and we've done, we've tried to do a really good job over the, you know, the last decade or so as we really, you know, try to form our avatar and find who are our particular avatars of investor, who that individual is, what are they seeking? [00:19:21] Kevin Bupp: You know, we're looking for that individual that's looking for, you know, long-term stable cash flow. They don't necessarily need to be hitting, you know, 20% IRRs to make them happy. They don't necessarily have to hit home runs. They'd rather hit singles and doubles and being very consistent, than that of just, you know, big wins every couple years, and then having the challenge of I've got to find a replacement, I've got to find a replacement. I've got to find somewhere else to put my money and, and making them actually have to work for their investment where their investments should be working for them.  [00:19:48] Sam Wilson: Yeah. And also I think coupled with that is, is when you hit those big wins, which they're fun. Don't get me wrong. I love a big win, but it also that big win comes with some risk attached to it. And I think I see with people, you know, recognizing that, especially in the turbulent times, we're in going, you know what? I kind of want to de-risk my portfolio. I want to make sure that it produces an income and then just kind of leave it, set it, forget it, you know, to your point there.  [00:20:10] Kevin Bupp: And I think what it depends what stage you're at with your wealth. I mean, are you looking for, you're willing to take more risk today, you know, and hit those triples and those home runs to, you know, to accumulate more wealth? You're not looking for, you know, 2% or 3% returns, like you definitely want to grow your wealth still. So you're looking for something that's consistent, you can get, you know, 6 to 8% returns in your money, or are you looking simply for the lowest risk investment possible and just simple wealth preservation, right? Like, there's those three buckets, really, depending on where you're at. And I think, I think most of our folks are in that middle bucket, right? Like, they're looking for something consistent, maybe not just, they're not in a wealth preservation stage. They want to preserve it, but they still want it to grow as well. And looking for something that is fairly low risk and a great market to do it.  [00:20:51] Sam Wilson: And parking, I think, achieves that for a lot of people. Can you give us a run-through on the last deal that you guys closed in the parking sector?  [00:20:58] Kevin Bupp: Yeah, no, absolutely. So, the last deal that we, that we closed, it was a, a multiple step or multiple-prong deal, but it was a, it's a parking deck. It's actually in our backyard. It's in Clearwater Beach right here in Florida, Tampa Bay market. It's a 702-space, seven-story parking deck with 12,000 square feet of retail on the first floor, it's a block from the Gulf of Mexico. It's a phenomenal location, massive barriers to entry. They literally will not allow more parking to be built on that island. This was actually a public-private partnership with the city of Clearwater and the local private developer. They built it six years ago. And, you know, as, as these things sometimes go. The partnership, it had strains in it, you know, the city was, you know, provided the proforma of how this was going to perform for them. It didn't meet any of those metrics for a litany of reasons. The private developer did quite well. They had the best floors. They condo-wise each floor. And so they had the best floors. They did a good job negotiating this deal on the front end. But ultimately the private developer wanted to, you know, take that money and redeploy it in another asset. [00:21:55] Kevin Bupp: And then the city just wanted, they wanted to take that money and actually put in another project 'cause their return on it has been horrific over the past six years. They've kept their rates artificially low over the past five years, you know, half of what the market is there. And so we basically, you know, the, you know, the, the deal was essentially getting both parties to agree that we're going to, that we're going to sell. We had to close the private portion first, and then it took us some time to get the city's portion closed. We had an operator lined up already that we've prenegotiated a trip and net lease with an operator that manages, you know, 50 plus parking assets down along the beaches. And so very familiar with that marketplace. And so, you know, we, a lot of the value add was done in the year that it took us, you know, from the initial conversation to the actual closing of the deal, most of the value add happened in that span of time, you know, it being of negotiating with both the city and the private, and also getting that private operator, that local operator in place for that triple net lease. And so more excited about it. It's only six years old. I mean, it's a fairly new structure. I mean, which isn't that common in the parking space to find a garage that's only six years old, that's actually available for sale, any great location. [00:22:59] Kevin Bupp: And, so anyway, we're super excited about it's, it's a phenomenal deal, you know, kicking off a ton of cash flow, and there's still a good bit of upside there for that operator stepping in. And, they've instituted some dynamic pricing, you know, the prior operator that worked for the city and the private developer, literally just had $3 an hour, didn't have any flat-rate pricing for, you know, events, holiday, weekends at the beach, 4th of July, things of that nature. They just kept that $3 an hour all the time. So they had a lot of meat left on the bone for that new operator step in, and they're excited about it. They're happy. We're happy. It's just been a phenomenal deal all the way around. [00:23:31] Sam Wilson: I love that asset class. That's really cool. And I, and I, and I'm pumped to see you guys, you know, doing well with that, that that's a lot of fun. I think that's, you know, again, unique asset class and it's cool. You're finding those opportunities. I've certainly seen the same thing. You know, those public-private partnerships. You know, we, we even had an opportunity at one point they brought us a bunch of garages to build, but their underwritten performers were just so, so far off, it was like, guys, you can't. It's just never going to work. Like, no. [00:23:58] Kevin Bupp: Yeah, we actually got a hold of the proforma that the consultant provided the city, you know, prior to the development of the garage. And, like, there wasn't one year where it actually hit that. But again, most of that was because the city basically of the seven floors of the parking deck, the private developer owned the first, they owned the first two and the retail and the seventh, and then the city-owned 3, 4, 5, and 6. Well, in normal times, the first two floors got the majority of the traffic. And then proportionally speaking, they actually shared the expenses proportionate to their ownership. And so the private developer only owned 252 spaces. The city-owned, whatever the number is, it was, you know, 450 or 460. Anyway, they proportionally paid much more in expenses but had way less revenue. I mean, it was, again, kudos to the private developer from the negotiations on the front end, 'cause they did a phenomenal job, but unfortunately, the city got the short end of the stick and it just never ever met their projections. [00:24:49] Sam Wilson: Right. And I mean, the city doesn't know parking. That's not their business.  [00:24:53] Kevin Bupp: No. They should have bought, the city should have actually bought the other. That's what they should have done, but they're already so far in the water and they just, they had another big project happening. They just wanted to take their, their millions and, you know, redeploy it into the other project. They didn't want to have any, any discussions about buying the other, you know, the other part of the parking. So obviously we were the guys with the capes on and came in and saved the day.  [00:25:14] Sam Wilson: Good for you. I love it. Love that story. Kevin, thank you for coming on the show today and, and sharing with us everything you guys are getting involved in, where you see the mobile home park space right now, how you guys are crushing it in parking, and then, you know, the opportunity you guys see in the builder rent market there in Phoenix. I love it. You've shared with us a ton of information. Certainly appreciate it. If our listeners want to get in touch with you or learn more about you, what is the best way to do that?  [00:25:34] Kevin Bupp: Yeah, they can go to kevinbupp.com. You can contact me there if you want to learn about Sunrise Capital Investors, which is our investment arm. You can go to investwithsunrise.com and then, Sam, if you don't mind, I actually just released a book too. I'd love to give a free copy to your listeners. They can go to kevinbupp.com/freebook, and you can see it on the screen behind me. I don't know if we do this in video or not, but it's called The Cash Flow Investor. It's about building wealth in commercial real estate. And again, they can grab a free copy by going to kevinbupp.com/freebook.  [00:26:00] Sam Wilson: Awesome. We'll certainly include that there in the show notes as well. And yeah, this will be on YouTube as well for those watching on YouTube. So, Kevin, thank you again for coming on. I certainly appreciate it. [00:26:08] Kevin Bupp: Sam. Thanks for having me. It's been fun. 

It's especially hard connecting with customers in a world of revolving door mentalities. Chris and Christian discuss the different strategies you can take to approach the issue of connecting with customers and getting them to come back for repeat service.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On today's episode, Chris and Coach Christian discuss the many different types of Service Advisors. Which one are you? Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Amy has always been drawn to growth and expansion and knew that she could support and serve even more people through investing in multifamily real estate. Her skillset, heart-set, and mindset were a perfect fit for real estate and she is now, providing clean, safe, affordable housing to working-class families. [00:00 - 05:58]Opening Segement Amy Sylvis, founder, and principal of Sylvis capital, a real estate firm that invests in large multi-family properties and emerging markets Amy discusses her journey starting out in Clarksville, Tennessee and acquiring properties in Augusta, Georgia; Decatur, Alabama; and Evansville, Indiana. Amy says that one key to success has been partnering with other professionals in the real estate industry and managing properties effectively. [05:58 - 11:40] Evansville is a great market due to its growing economy and strong infrastructure investments by the state government. The construction of a new bridge between Indiana and Kentucky will make rail lines more accessible. Amy created a massive spreadsheet and let her VA populate it looking for trends that would Help them focus on their growing market. Amy has an MBA and a Background in Biotech where data analysis was a part of her work. She said that understanding numbers and how they change over time are good to stay ahead. [11:40 - 17:05] A Miracle Medication Came to The Market that has greatly improved Amy's health. Amy discusses how having a setback in life can be difficult, but that it is important to have hope and faith. Amy shares that, after going through a debilitating disease, her personal health journey has been a gift in that it has given her a new perspective on anything is possible. She emphasizes the importance of mitigating risk when it comes to real estate investments, citing the potential for a recession and interest rates rising as potential risks. She also recommends market research as a way to hedge against potential risks.   [17:05 - 18:09] Closing Segment Reach out to Amy Sylvis Links Below Final Words   Tweetable Quotes “The true gift of this perspective. I knew from a very young age how precious life was and that tomorrow wasn't guaranteed. So it was up to me to really take advantage and live life to the fullest and really led me to this career because I wasn't sure how long or if at all, I could trade my time for money.” - Amy Sylvis     ----------------------------------------------------------------------------- Connect with Amy Sylvis by emailing her at reachout@silviscapital.com or  visiting sylviscapital.com         Connect with me:   Facebook   LinkedIn   Like, subscribe, and leave us a review on Apple Podcasts, Spotify, Google Podcasts, or whatever platform you listen on. Thank you for tuning in!   Email me → sam@brickeninvestmentgroup.com Want to read the full show notes of the episode? Check it out below: [00:00:00] Amy Sylvis: truly understanding where numbers are and how they change over time and being able to just track them and synthesize, Hey, is this getting better or worse? Is this a trend? Is this a blip on the radar? I humbly present to you that it's a bit simpler than maybe it sounds, I think the hardest part is just, compiling the data. [00:00:17]  [00:00:29] Sam Wilson: Amy Silvis is the founder and principal of Sylvis capital a real estate firm that invests in large multi-family properties and emerging markets throughout the United States. Amy, welcome to the show.  [00:00:40] Amy Sylvis: Thank you so much for having me, Sam. What  [00:00:41] Sam Wilson: a pleasure's mind. There are three questions. I ask every guest who comes in the show in 90 seconds or less. [00:00:45] Sam Wilson: Where did you start? Where are you now? How did you get.  [00:00:48] Amy Sylvis: Sure. So started with my first property in Clarksville, Tennessee. Yes. And what, how did I get there? It was a 10-year-long journey of trial and error and some personal medical issues and all sorts of interesting bumps in the road, but it is a story of the persistence never giving up, and making sure I followed my calling. [00:01:08] Sam Wilson: That is incredible. Now you're based in Los Angeles, right? Yes. So I mean, Clarksville, Tennessee, while for those of you that don't know, it's kind of a submarket almost of Nashville, correct? Clark Clarksville is north and west of Nashville. IFM not mistaken. Yep. how in the world did you end up buying a property in Clarksville? [00:01:26] Sam Wilson: This is now a decade.  [00:01:27] Amy Sylvis: No. A couple of years ago. Okay. A couple of years ago. Yeah. Okay. Yes. Yeah. It took me 10 years to get into this space. I've been in this space for a couple of years now. Yes. so thankfully I'm not crazy enough to buy in California learned that lesson. I live here because of my family, but, right control and. [00:01:42] Amy Sylvis: Eviction moratoriums that are still in place two and a half years post COVID. I am not interested in buying in, the state that I call home. Right. Instead, I'm a big market research guru. Endlessly studying markets saw that there was mass migration into the greater Nashville MSA. I knew that, although there was a ton of institutional competition in the main city going an hour Northwest, as you said of this incredible city with great economic growth, job announcements, and people moving, it was such a great space to be in my journey. [00:02:14] Sam Wilson: Right. And if you did that two years ago, I mean, gosh, that's Tennessees had just nothing but influx. Of residents, even, or ever since then, so that's absolutely fantastic. What do you feel like? So, so, so you bought a property in Clarksville. Where else have you acquired since  [00:02:29] Amy Sylvis: then? [00:02:30] Amy Sylvis: Yes. So we also own in Augusta, Georgia. As a GP owned in Evansville, Indiana, right across the border from Kentucky. Yes. And Decatur, Alabama, just outside of Huntsville.  [00:02:45] Sam Wilson: Yeah. Well, Huntsville's another one of those markets. I mean, not actually too far from it's just straight down 65. From, ex Clarksville is 24, but then 24 to 65 and still is not a far jump from Clarksville then down to Decatur, Alabama. [00:02:59] Sam Wilson: So that's really interesting. How were you able, I guess you, in a couple of years time to acquire so many assets.  [00:03:05] Amy Sylvis: Partnership. I am a self-admitted only child's type a personality that loves to, be self-reliant. And if something needs to be done, gosh, darned, I'm gonna go out and get it right. [00:03:15] Amy Sylvis: Or do it. But, I had great mentorship and realize that I can go further, faster. By partnering with other folks in this space. So, amazing partnerships with people that live in the Southeast and great property management is the recipe to get that going.  [00:03:30] Sam Wilson: Wow. Yeah. Good property management. [00:03:32] Sam Wilson: that's harder in some of these more other than say Huntsville. I mean, I think it would be harder in places like Clarksville and places like that to find good PMs. How have you done that?  [00:03:42] Amy Sylvis: Yeah, we have one property management company that we work with that has scaled with us. So they're outstanding. [00:03:48] Amy Sylvis: Yeah. They have done us. Good. And we have a mutually beneficial relationship there.  [00:03:52] Sam Wilson: Wow. So one that has scaled across all of those assets and all of those various Places you said that you love research, right? Yes. So I'm really curious about what research took you to Evansville, Indiana. it's right on the Ohio River. [00:04:07] Sam Wilson: It's at the bottom of the state, but. I don't know that I've spoken with anyone out of 500 and I don't know where we are when this goes live. We'll be pushing 600 episodes. It's investing in Evansville, Indiana. So  [00:04:17] Amy Sylvis: let's talk about it. Yeah. Yeah. So think Chatanooga 10 years ago. Okay. [00:04:22] Amy Sylvis: Lots of parallels. I know that's a hot take. That's a bold thing to say. Fair, but Evansville is the third largest city in the great state of Indiana. Yep. Indiana sometimes is deemed not as sexy. As maybe some of the Southeast markets, but my goodness is it pro-business. The state government is investing heavily in infrastructure, particularly in Evansville, always a dynamic, really dynamite sign that a market is emerging. [00:04:47] Amy Sylvis: Toyota's bringing a bunch of jobs to the MSA good manufacturing jobs. We're seeing healthcare jobs and hospital expansion there. All of those really great key metrics, as well as decreasing property taxes, which you very rarely hear these days may not stay. But yeah, quite stunning. They've got a state law that property tax can't be more than 2% of the value of the property. [00:05:11] Amy Sylvis: So it's a great environment.  [00:05:13] Sam Wilson: Wow now that's that's. Yeah I are a Hoosier. I wore a Hoosier. I am a Hoosier. Okay. I lived there for 30 years, so I know this state fairly well. But yeah, I mean that so which is, I just surprised, yeah, Evansville that's really intriguing. [00:05:26] Sam Wilson: That's just not something, yes. I would've really thought about, you mentioned the word that the state is, or you mentioned the phrase, the state is heavily investing in infrastructure. What does  [00:05:35] Amy Sylvis: that. Sure. So specifically in the Evansville area, you may be familiar, but there's for the most part, kind of a disjointed disconnected two lane highway going from most of the way from Evansville up to indie, right? [00:05:49] Amy Sylvis: That's changing, they're building an actual freeway building up the li the infrastructure there for logistics, which is another industry that's growing in the great city of Evans. They're redoing the bridge to make it wider and will robust across the river over to Kentucky, making rail lines investing in there and partnering, doing a public private partnership there as well to help with logistics. [00:06:11] Amy Sylvis: So yeah, when the state's willing to invest in doing some of that infrastructure, it's always a good sign.  [00:06:16] Sam Wilson: Yeah, absolutely. No, that's really intriguing. There's a lot of there's a lot of parallels and things that you mentioned between Evansville. And Memphis, except for the fact that the state is investing heavily in infrastructure. [00:06:28] Sam Wilson: I mean, I'm thinking about things like rail lines you're on the water, mean Ohio river for our listeners that aren't familiar with. The Midwest is enormous. It's one of the largest feeders into the Mississippi. So, the, in, in the amount of goods that are transported up and down from grains to goods, I mean, up and down the Ohio is is pretty incredible actually to see. [00:06:47] Sam Wilson: and again, for those of you who aren't listening, that just the fact that they're building a larger bridge, between Indiana and Kentucky is a really it's a really big step, cuz that will actually connect. Now that I think about it, that would then connect really all the way down to Memphis, which is if we get a major highway running through there, that'll be really awesome. [00:07:03] Sam Wilson: So yes very cool. I love that. How, what resources did you use to research this and say, I mean, cause it's one thing to find a newspaper article like, oh whoop you do. They're building a new bridge across the Ohio. We really don't care. No one pays attention, but to aggregate all this data takes time. [00:07:18] Sam Wilson: How did you do  [00:07:19] Amy Sylvis: that? It does yeah, it, it is quite frankly taken quite a bit of time. I've got a massive spreadsheet, I use some VAs to populate it, but you know, really looking at trends from the milk and report that comes out every year to simple things like job growth announced by the bureau of labor statistics. [00:07:36] Amy Sylvis: A amazing resource that is paid, but for me, it's worth it called housing alerts.com. I don't know if you've heard of them. They're mostly single family focused, but as we know. Single family proceeds. Multi-family, it's a leading indicator by about 12 to 18 months. So a lot of great statistics and forecasting by demographers and economists have that site and pump out that data. [00:08:00] Amy Sylvis: So I really look for overall trends, not just, a blip in the radar, but you know, consistent kind of green. In all of those metrics,  [00:08:08] Sam Wilson: is this something you've been kind of, traditionally trained in is in synthesizing this data and then coming up with a conclusion? Cause I think you can throw a lot of data at a lot of us, myself included in this. [00:08:19] Sam Wilson: And I just kinda, I look at it for an hour and I go. What does this tell me I don't even know how to make sense of this. How do you compile all this into something that's meaningful?  [00:08:28] Amy Sylvis: Yeah. So, I think I, to, to answer your question, not overly trained, I do have an MBA. I do have a background in biotech where, data analysis and all of that has been. [00:08:39] Amy Sylvis: Part of, how I've been trained, but nothing specific, but truly understanding where numbers are and how they change over time and being able to just track them and synthesize, Hey, is this getting better or worse? Is this a trend? Is this a blip in the radar? I humbly present to you that it's a bit simpler than maybe it sounds, I think the hardest part is just, compiling the data. [00:09:00] Sam Wilson: Right. Right. And then paint, painting the picture and saying, okay. Yes. Are things moving? What is the general direction that things are moving in that's really, awesome. I love that. Talk to us about what it means to, I guess, have a setback in life. Like what's a setback look like in life for you, and then how have you overcome. [00:09:19] Amy Sylvis: Sure. I love to talk about this just because everyone has setbacks in life, right? None of us gets through this life without a setback or a bump in the road. Right? So it's, not whether you get knocked down, but whether you get back up I was born with cystic fibrosis. Some of you may have heard of this. [00:09:37] Amy Sylvis: It is a genetic disease that impacts about 30,000 people in the us. And when I was born in 1981, my parents were told that I would live to maybe be 12 years. spoiler alert in two weeks, I turned 41 . but growing up there really wasn't much medication or treatment. And I was in and out of the hospital quite a bit with virent lung infections that were resistant to antibiotics. [00:10:00] Amy Sylvis: and it made it really. To attend school regularly. And as I became an adult, hold down a job regularly, because the nature of the illness is progressive deterioration of my lungs in addition to several other organs in my body. So, it. Yeah, there were some bumps in the room there. Happy to dive in with whatever direction you wanna go down. [00:10:22] Sam Wilson: Wow. I guess, where does that bring you today? Some mm-hmm something has either changed medically or medicinally or something where, we get to have this conversation today. Yes.  [00:10:33] Amy Sylvis: well, really scientifically, Explanation until about three years ago as to why I was doing so well. [00:10:39] Amy Sylvis: And what, brought me so far, I say, maybe my hopeful attitude and my faith is how I explain that. But thankfully, a miracle medication did come to the market for the vast majority, not all of people with cystic fibrosis right before the pandemic in November of 2019. And. Almost all of, kind of my struggles. [00:10:58] Amy Sylvis: I'm no longer in and outta the hospital. All of this has virtually disappeared. So, I get to enjoy the great health and live like most people, thankfully. Wow.  [00:11:08] Sam Wilson: Wow. That's gotta be just, I mean, literally life changing. Yes.  [00:11:13] Amy Sylvis: Yeah, it was, there were again, a bump in the road where COVID came and , so I didn't get to fully kind of experience it until quite recently, but. [00:11:21] Amy Sylvis: The true gift of it is this perspective. I knew from a very young age how precious life was that tomorrow wasn't guaranteed. So it was up to me to really take advantage and live life to the fullest and really led me to this career because I wasn't sure how long or if at all, I could trade my time for money. [00:11:40] Amy Sylvis: And that was a big realization where I thought, although I'm sure my parents would've taken care of me, I wanted to be financially independent, not be a burden on them. So, gosh, darn, I'm gonna figure out a way to generate income regardless of my health. So I can continue to pay my bills and live by myself and have a prosperous life. [00:11:57] Amy Sylvis: So, that is really one of the gifts of going through that struggle that has led me to where I am  [00:12:01] Sam Wilson: today. Wow. Wow. That's an incredible perspective. And not one, I think that many of us, would imagine or be able to share if it's like, Hey, I've had a debilitating disease, the bulk of my life, and yet it's been a gift in its own. [00:12:14] Sam Wilson: Right.  [00:12:15] Amy Sylvis: Yeah, that perspective is everything right? Because there truly are. I mean, it's hard when you're going through it, right. I can relate to, maybe people have had other struggles with, family or health or, an inordinate number of things. But, I think it is so important to look back. [00:12:28] Amy Sylvis: Once things do pass as they always do sometimes sooner, sometimes later and see what the gifts are because they're, they are there and they can be utilized as a superpower moving forward in.  [00:12:40] Sam Wilson: Wow. Wow. That's really cool. What did you do before you got into multifamily real estate?  [00:12:46] Amy Sylvis: I was in biotech. [00:12:47] Amy Sylvis: Raise your hand if you're surprised. but the notion that I could be involved in, developing and distributing medications to people that all also suffered, grievous illness was just really fulfilling. And it was a space I was very comfortable in, both personally, but of course, professionally. [00:13:05] Amy Sylvis: So I was there for 13 years doing.  [00:13:06] Sam Wilson: Right, right. Wow. that's absolutely cool. I love that. Let's talk a little bit. Let's take let's thank you for taking the time to really share your sure. Personal health journey and using that as a springboard to say, Hey, look, anything's possible. So, thank you again for being so willing to talk about that. [00:13:22] Sam Wilson: Certainly appreciate it. Of course. Let's go back a little bit. And rewind the tape to the data conversation, a touch, and just kind of caught maybe not so much look in the rear view mirror, but maybe look a little bit out the windshield and say, all right, what do you see? You guys, you're in the multifamily space, right? [00:13:37] Sam Wilson: And it's been crazy hot, been lots of money flooding into it. And we have this potential recession on the horizon. We have inflation that's outta control. People are calling for stagflation, which wouldn't surprise me in the slightest. Where are we going from here? And how are you guys preparing for  [00:13:52] Amy Sylvis: it? I love this question. [00:13:54] Amy Sylvis: Let me get out my crystal ball. thank you.  [00:13:57] Sam Wilson: You're the first person that's ever said. You have one  [00:13:59] Amy Sylvis: it's my superpower. No, you it is all about mitigating risk, right? Because none of us has a crystal ball, but, to your point, there are ways we can hedge ourselves. We can protect our investment, protect our investors contribution to our investments by a going back to market research. There is no one United States real estate market. Right. We all remember 2008 when some markets, I'm in LA completely tanked. [00:14:25] Amy Sylvis: Right. Other markets, some in Texas were like recession, what? Housing Christ, who, right. It really, it was. Almost a non-event it's a great reminder that there are markets in the United States that are so robust and job fr or economically friendly job friendly. All of this. It's not to say, we assume that there won't be issues, but you can really hedge yourself with a recession. [00:14:49] Amy Sylvis: And, being in a market that has recession-resistant industries where we know historically jobs aren't being cut and mentioned Decatur, Alabama. The FBI is expanding thousands of jobs there. The United States space force, which is such a wild thing to say, but that's a real thing is located from Denver to Huntsville. [00:15:09] Amy Sylvis: These are recession resistant jobs. Not to say that there won't be layoffs or pay cuts, but they really position ourselves, to have still great renter demand. But yeah, interest rates are rising for how long? I don't think any of us know, but we do know the fed is really in between a rock and a hard place. [00:15:25] Amy Sylvis: Midterm elections are coming up. The interest on the debt on the national debt is gonna become a little tricky if they raise too much. And we're all familiar with the term, a tape or tantrum, right? The stock market is not happy about this prospect. So in our mind, simply data-wise is looking historically. [00:15:42] Amy Sylvis: It's only a matter of time before the fed starts cutting again, could be two years could be three. But history shows us that's usually the time period from when they fed raises to when cuts start happening again. So right. We are. Yeah, go ahead. That was a bit of a monologue.  [00:15:57] Sam Wilson: I'll take a breath. [00:15:58] Sam Wilson: Oh, I love it. I love it. That's a great way to, that's a great way to frame it, cuz you hear some people, I've been asking this question a lot recently. And some will tell you, how they're buying, right? They'll tell you, changes in their underwriting strategy. They'll tell you changes in, what they're forecasting or how they're, changing the debt they bring on. [00:16:16] Sam Wilson: And for you, you said, Hey, we're not really, you're not really focused on that as much as you are just saying, we're buying in the right locations. And I think, that's a great answer. So I appreciate that.  [00:16:25] Amy Sylvis: Thank you. Yeah, our underwriting, it has definitely changed as well, just to be fully transparent and most of our deals could survive half renters, not paying at all, we're conservative in that respect and always making sure we protect capital, but yeah, the macro economic environment's really fascinating  [00:16:40] Sam Wilson: as. [00:16:41] Sam Wilson: Right, right. Yeah. The macroeconomic is certainly fascinating, but a again, just to reiterate, it's not like the microeconomic environment is what you are more focused on.  [00:16:50] Amy Sylvis: Precisely precisely.  [00:16:51] Sam Wilson: Yeah. Is awesome. Amy, I thank you for coming on today. I certainly appreciate it. Are there any other closing thoughts you would have for our listeners or things you'd like to share before we sign off? [00:16:59] Amy Sylvis: Sure thing. I would just encourage folks as they're on their journey, wherever they are in this journey to know. That obstacles are simply a sign that you're getting closer to your goal. And so keep going on, keep persisting I'm cheering you on. And if you'd like to get in touch with me, would love for you to reach out@silviscapital.com. [00:17:18] Amy Sylvis: If you wanna chat about market research, the economic environment, or investing anything like that I love to talk to people. It's one of the best parts of what I do. So look forward to speaking with. Awesome.  [00:17:28] Sam Wilson: And for those of you who are listening that Silvi capital S Y L V I S. capital.com. Thank you, Amy, for your time today. [00:17:35] Sam Wilson: I appreciate it.  [00:17:36] Amy Sylvis: Appreciate you. Thanks for having me.

Today, Chris and Coach Christian give an update on the new building and discuss how expensive A/C is. They also answer a question about certain percentages in the world of Service Advisors and Service Managers. The boys also answer a question about delegating time and how different internal and external tasks should be handled.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On today's episode, Christian details his horrible experience at a dealership and Chris gives some tips on how they could've done things different to bring Christian back. If you want to consistently have recurring customers, it's important  to build trust and rapport with your customers.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Today, Chris and Coach Christian go over three questions that deal with different parts of the car dealership. Christian also shows off his new tan and the boys talk about their travel plans. That and more on this Friday's Drive By. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On today's episode, Chris and Christian have a very special guest. Rob grew up in the automotive industry in Canada and started out as a young lube tech. The lessons he teaches here are things we can all implement in our careers even if you like to have fun and party. The shift from technician to manager can be a daunting task but Rob proves there's always a way with hard work and determination.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

In this episode, ADJUSTED welcomes Dan Anders Chief Compliance Officer with Tower MSA. Dan discusses when MSA's are needed and their place in the settlement process.Season 3 is brought to you by Berkley Industrial Comp. This episode is hosted by Greg Hamlin and guest co-host Matt Yehling, Directory of Claims at Midwest Employers Casualty.Visit the Berkley Industrial Comp blog for more!Got questions? Send them to marketing@berkindcomp.comFor music inquiries, contact Cameron Runyan at camrunyan9@gmail.com

Video: 1. Jonathan Pie: The World's End 2. New Rule: OK, Zoomer | Real Time with Bill Maher (HBO) 3. Forget the Great Reset. Embrace the Great Escape. – Zach Weissmueller of ReasonTV (8:20 4. An Imminent Threat from Artificial Intelligence | Aidan Gomez | TEDxOxford   Study finds people who practice intermittent fasting experience less severe complications from COVID-19 Intermountain Healthcare, July 7, 2022 Intermittent fasting has previously shown to have a host of health benefits, including lowering the risk of diabetes and heart disease. Now, researchers from Intermountain Healthcare have found that people who regularly fast are less like to experience severe complications from COVID-19. In a new study published this week in BMJ Nutrition, Prevention & Health, Intermountain researchers found that COVID-19 patients who practiced regular water-only intermittent fasting had lower risk of hospitalization or dying due to the virus than patients who did not. “Intermittent fasting has already shown to lower inflammation and improve cardiovascular health. In this study, we're finding additional benefits when it comes to battling an infection of COVID-19 in patients who have been fasting for decades,” said Benjamin Horne, Ph.D., director of cardiovascular and genetic epidemiology at Intermountain Healthcare. They identified 205 patients who had tested positive for the virus. Of those, 73 said they regularly fasted at least once a month. Researchers found that those who practiced regular fasting had a lower rate of hospitalization or death due to coronavirus. “Intermittent fasting was not associated with whether or not someone tested positive COVID-19, but it was associated with lower severity once patients had tested positive for it,” Dr. Horne said. Fasting reduces inflammation, especially since hyperinflammation is associated with poor COVID-19 outcomes. In addition, after 12 to 14 hours of fasting, the body switches from using glucose in the blood to ketones, including linoleic acid. “There's a pocket on the surface of SARS-CoV-2 that linoleic acid fits into—and can make the virus less able to attach to other cells,” he said. Low CoQ10 levels linked with neurodegeneration: Study University of Tokyo , July 4, 2022 Researchers have found low levels of CoQ10 in people with multiple system atrophy, and suggested supplementation could help. The study , published in JAMA Neurology, shows a link between low levels of blood coenzyme Q10 (CoQ10) and patients with multiple system atrophy (MSA).  The data backs recent hypotheses that CoQ10 deficiency could be linked with development of the neurodegenerative disorder, and that supplementation could be beneficial for MSA sufferers, the team said. The study included 44 Japanese patients with MSA (average age of 64) and 39 Japanese control patients (average age 60). CoQ10 has properties similar to vitamins, but since it is naturally synthesized in the body it is not classed as such. With chemical structure 2,3-dimethoxy-5-methyl-6-decaprenyl-1,4-benzoquinone, it is also known as ubiquinone because of its ‘ubiquitous' distribution throughout the human body. The coenzyme is concentrated in the mitochondria – the ‘power plants' of the cell – and plays a vital role in the production of chemical energy by participating in the production of adenosince triphosphate (ATP), the body's co-called ‘energy currency'. A role beyond the mitochondria is also acknowledged, with CoQ10 acting as a potent antioxidant. The coenzyme plays an important role in preserving levels of vitamin E and vitamin C. They found plasma levels of CoQ10 were significantly lower in MSA patients, regardless of age, sex and Coenzyme Q2, polyprenyltransferase (COQ2) genotype. COQ2 is a protein coding gene which plays a part in the biosynthesis of CoQ10, Dr Tsuji explained. Gardening can cultivate better mental health University of Florida, July 6, 2022 Many longtime gardeners will tell you that the garden is their happy place. New research suggests that many people may indeed reap mental health benefits from working with plants — even if they've never gardened before. In a study published in the journal “PLOS ONE,” University of Florida scientists found that gardening activities lowered stress, anxiety and depression in healthy women who attended twice-weekly gardening classes. None of study participants had gardened before. Our study shows that healthy people can also experience a boost in mental wellbeing through gardening,” said Charles Guy, principal investigator on the study and a professor emeritus in the UF/IFAS environmental horticulture department. Thirty-two women between the ages of 26 and 49 completed the study. All were in good health, which for this experiment meant screening for factors such as chronic health conditions, tobacco use and drug abuse, and having been prescribed medications for anxiety or depression. Half of the participants were assigned to gardening sessions, while the other half were assigned to art-making sessions. Both groups met twice a week for a total eight times. The art group served as a point of comparison with the gardening group. “Both gardening and art activities involve learning, planning, creativity and physical movement, and they are both used therapeutically in medical settings. This makes them more comparable, scientifically speaking, than, for example, gardening and bowling or gardening and reading,” Guy explained. Given the relatively small number of participants and the length of the study, the researchers were still able to demonstrate evidence of what medical clinicians would call the dosage effects of gardening — that is, how much gardening someone has to do to see improvements in mental health. Vitamin B3 reduces the risk of skin cancer University of Sydney, July 5, 2022 Research published in the New England Journal of Medicine offers new hope to those at high risk of developing the most common types of skin cancer. The study found that a form of vitamin B3 significantly decreased the chance of high-risk patients developing non-melanoma skin cancer. Nicotinamide, the active form of vitamin B3, was found to reduce the rate of non-melanoma skin cancer by 23 percent. Commonly available in over-the-counter supplements, it has been found to be very well tolerated without unfavorable side effects. 12-month study points to reduced skin cancer risk with vitamin B3 Lab and animal studies have already shown nicotinamide to hold promise in preventing skin cancers, particularly the most common, non-melanoma variety that are the subject of this latest human study. But even though it was suspected that taking vitamin B3 could reduce skin cancer risk, the results were surprisingly dramatic. The 12-month study involved 386 healthy subjects, all with a history of at least two non-melanoma skin cancers over the past five years, making them at risk for further skin cancers. Subjects were assigned to one of two groups: one receiving 500 mg of nicotinamide twice-daily and the other receiving only a placebo. After 12 months, the rate of new non-melanoma skin cancers was reduced by 23 percent in those receiving the nicotinamide supplement compared to subjects receiving the placebo. It is unusual for a single, natural change to have such a significant impact. An Avocado A Day Helps Keep Bad Cholesterol At Bay Penn State University, July 7, 2022 An avocado a day helps keep bad cholesterol away, a new study reveals. Researchers from Penn State have found that eating an avocado daily for six months decreased unhealthy cholesterol levels. The “healthy” fats in avocados also had no negative effect on a person's belly fat or waist circumference, though it didn't lead to any weight loss either. Previous studies have pointed to the benefits of eating avocados for losing weight, but the current study  is the largest to date that looks at multiple health effects of avocados. “While the avocados did not affect belly fat or weight gain, the study still provides evidence that avocados can be a beneficial addition to a well-balanced diet,” says Penny Kris-Etherton, an Evan Pugh University Professor of Nutritional Sciences at Penn State, in a university release. “Incorporating an avocado per day in this study did not cause weight gain and also caused a slight decrease in LDL cholesterol, which are all important findings for better health.” Doing good deeds helps socially anxious people relax Simon Fraser University (Canada) July 1, 2022  Being busy with acts of kindness can help people who suffer from social anxiety to mingle more easily. This is the opinion of Canadian researchers Jennifer Trew of Simon Fraser University and Lynn Alden of the University of British Columbia, in a study published in Springer's journal Motivation and Emotion. Sufferers from social anxiety are more than just a little shy. Dealings with others might make them feel so threatened or anxious that they often actively avoid socializing. Although this protects them from angst and possible embarrassment, they lose out on the support and intimacy gained from having relationships with others. They have fewer friends, feel insecure when interacting with others, and often do not experience emotional intimacy even in close relationships. Performing acts of kindness to the benefit of others is known to increase happiness and may lead to positive interactions and perceptions of the world at large. The present study investigated if, over time, the pro-social nature of kindness changes the level of anxiety that socially anxious people experienced while interacting with others, and helped them to engage more easily. It extends previous findings by Alden and Trew about the value that doing good deeds holds to socially anxious people. Undergraduate students who experience high levels of social anxiety were enrolled in the study. The 115 participants were randomly assigned into three groups for the four-week intervention period. One group performed acts of kindness, such as doing a roommate's dishes, mowing a neighbour's lawn, or donating to a charity. The second group was only exposed to social interactions and was not asked to engage in such deeds, while the third group participated in no specific intervention and simply recorded what happened each day. A greater overall reduction in patients' desire to avoid social situations was found among the group who actively lent a helping hand. The findings therefore support the value of acts of kindness as an avoidance reduction strategy. It helps to counter feelings of possible rejection and temporary levels of anxiety and distress. It also does so faster than was the case for the participants who were merely exposed to social interactions without engaging in good deeds.

On today's drive by, Chris and Coach Christian help an advisor who struggles with his other advisors customer service skills. It's important to contact your customers daily if you want to see them coming back in the future. The next question also has to do with communication but in a slightly different manner. His techs have trouble communicating with the customers and will fold at the slightest objection. Knowing how to communicate with your customers will make you money and make your customers want to come back in the future.  Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Alasdair Macleod, Michael Oliver & Michael Wood return. So far, sanctions have backfired on those described by Vladimir Putin as the unfriendly nations. It is setting in train a series of events likely to undermine the whole western financial system, as prices rise, driving interest rates higher and shrinking economic activity. These developments alone are leading to the contraction of bank credit, crashing stock markets and sharply higher bond yields. Last week, I wrote about the impact on the banking system and the likely consequences. Russia, China, and associated nations who depend upon them for trade and economic development are now moving to protect themselves from what is emerging as a full-scale systemic and fiat currency crisis for the dollar and the entire western financial system. These developments are hastening the end of the petrodollar era and the dollar's role as a reserve currency. A central Asian replacement of the petrodollar is planned to be a new super-currency used for cross-border payments, based on an index of a basket of commodities and currencies of the participating nations. The creators of this new currency system is designed to replace a dying petrodollar by appealing to other important nations, such as Saudi Arabia, into using a commodity-linked currency for settling their trade payments. Its success could prove to be fatal for the fiat dollar and other Western currencies. With the demise of the dollar, the new super-currency can be expected to lead eventually to some national currencies adopting the gold standard. What impact might a successful replacement of the dollar have on U.S. dollar denominated investments? Alasdair will share his thoughts on those topics. Michael Oliver will update us on what his MSA technicals are saying about key markets and Michael Wood will update us on Reyna Gold.

Have you ever wondered why you're not making more money in your Service Drive? Chris and Coach Christian's list of reasons may be the answer to all the problems you've faced. When it come to diagnosing a problem, sometimes it's hard to even realize there's a problem in the first place. This list may be the wake up call you need to start fresh and start making more money. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On today's Drive By Chris and Coach Christian answer a call about an update on a Service Advisor who called in a few weeks ago explaining his fellow Service Advisor's failure rate. They also answer a question and help someone at a Honda dealership decide whether he should work for an express advisor or not.     Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Dealership Marketing isn't easy. Especially today where marking online is constantly changing. Chris and Coach Christian are marketing wizards and their invaluable advice will help you hire the right people, bring in the right customers, and increase your RO count. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

On today's Drive By, Chris and Coach Christian detail what it's like for Service Advisors and their teammates to work together. It's good to have some push-pull in your dealership but working together and staying team oriented will make your customers happy and profits high. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Strategy specialists and training available, just click the links below:  1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc  2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

FOUR ACTIONABLE TAKEAWAYS Before agreeing to a give, ask what they're willing to bring to the table. Map out every step of the process to the signature with actions, owners, and dates. Send a recap to the buyer of where they are in the journey after every discovery call. Prime your champion with the nuances of your product / MSA and be ready to jump on a call to hash out the details. PATH TO PRESIDENT'S CLUB Director, Enterprise Sales @ Drift Former VP Sales @ Altocloud | Acquired by Genesys Former Direct, Sales @ SmartBear RESOURCES DISCUSSED: Time is running out to register for our upcoming 30MPC Live webinar. Download our exclusive cold calling battlecard by signing up for the newsletter. Improve sales execution with Outreach. Click to watch our playbook on how to write better subject lines. Gong improves your win rates, starting with their Discovery Cheat Sheet + our top discovery tactics. Share demos, proposals, and customer stories that push opportunities over the finish line with Vidyard. See our top video tips + use promo code 30MPC to upgrade to a Pro account free for 30 days.  Dooly instantly syncs notes to Salesforce and automatically adds contacts to accounts. Access the sales template we use to qualify and close more deals, faster. Automate conversational texting for the entire customer journey with Skipio. Check out our best practices for texting prospects. HELP US OUT! What do you love about our podcast? Please consider leaving a rating and review for the show. We always enjoy reading your comments and feedback!

In today's episode of Service Drive Revolution, we're going to discuss ways service advisors can overcome sales objections. While you can't avoid them, you can learn how to overcome them effectively, and how to turn a ‘no' into a ‘yes'. By creating a controlled connection with our customer, we will be able to overcome sales objections more often. Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Strategy specialists and training available, just click the links below:  1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc  2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Today is a special day! It's our very own Coach Christian's birthday! Chris discusses his annoyance with Christian's choice of  birthday lunch and offers some advise on getting old. They answer a question about moving into a new environment. Every automotive dealer is different and when the time comes to switch to a new one, there are different paths you can take and deciding which one is best for you can be a hard decision. They also answer a question about Pre-Approved maintenance and how to navigate that. Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Got a question? Call us at 1-833-3-ASK-SDR Check out our Best-Sellers: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Strategy specialists and training available, just click the links below:  1. Get access to two free training videos by opting in on our website: http://bit.ly/Chriscollinsinc  2. Schedule a 15-minute call with our strategy specialist to accelerate your results and start seeing increased profit right away! http://bit.ly/CCIschedule Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

#126 - We just got back from Orlando where we attended Sub Summit. (and brought home a Community Choice Cube Award!) While we were there, Julie had the chance to record a live episode of Subscription Box Basics. Thanks to all who joined us and we for those who are listening to the replay, we hope you enjoy it! We'll do a Sub Summit recap next week!In this week's episode of Subscription Box Basics, Julie interviews Caroline from MSA (My Subscription Addiction). My Subscription Addiction is a blog that has introduced audiences to thousands of new subscriptions and products since 2012. Their team is dedicated to provide honest product reviews and introducing new brands making sure that you get to have a great online shopping experience.SUMMARY:Get to know Caroline (1:08)What is My Subscription Addiction (3:58)What does it look like when you go to MSA Website (5:54)How can subscription box owners be involve with MSA (8:06)How to succeed in MSA (14:02)LINKS AND RESOURCESSubscription Box Bootcamp: https://www.subscriptionboxbootcamp.com/Instagram Page: https://www.instagram.com/subscriptionboxbootcamp/Sparkle Hustle Grow: https://www.sparklehustlegrow.com Use the code SBBPODCAST to get $10 off of your first boxMy Subscription Addiction: https://www.mysubscriptionaddiction.com/Email MSA for a Brand Page at: partners@mysubscriptionaddiction.comEmail Caroline at: Caroline@mysubscriptionaddiction.comInstagram: https://www.instagram.com/mysubscriptionaddiction/Facebook: https://www.facebook.com/MySubscriptionAddiction