Tate Talks - The TotallyMSP Podcast

In this energised and insightful episode, Chris Tate sits down with Scott Riley, founder of Cloud Nexus and co-creator of the fast-growing SaaS tool Inside Agent. From their shared beginnings at GCI to Scott's leap into consultancy, and now SaaS, this episode is packed with stories, wisdom, and valuable advice for anyone in the MSP space.Scott shares how Cloud Nexus grew from a consultancy focused on Microsoft 365 and Azure into a trusted delivery partner for MSPs—and how years of helping MSPs led to the creation of Inside Agent, a multi-tenant 365 security platform purpose-built for MSPs.They also talk about data centre fires, Red Nose Day panic rooms, poker-based video games, power-washing Wallace & Gromit's house (yes, really), and the importance of video content, white space analysis, and peer groups for MSP growth. Topics covered:Why Scott pivoted from MSP-style consultancy to SaaSHow Inside Agent was built and validated in less than a yearVideo marketing and building trust at scaleHandling burnout, scaling small teams, and apprentice success storiesTips for white space analysis and sustainable business growthStories from Comic Relief tech chaos and GCI acquisitions Books and Podcasts Mentioned:The E-Myth Revisited by Michael E. GerberThe Go-Giver by Bob Burg$100M Offers and $100M Leads by Alex HormoziPaul Green's MSP Marketing Podcast (implied through Paul Green reference)Bearded 365 Guy – YouTube reviews by Jonathan EdwardsAbout ScottConnect with Scott on LinkedIn ⁠⁠here⁠⁠ ⁠⁠and check out Cloud Nexus and Inside AgentMusic - https://www.purple-planet.com

How do you build a cybersecurity offering that actually works—and gets clients to pay for it?On this episode of Tate Talks, I sit down with Kristian Wright, a Channel veteran with a fascinating journey from graphic design to running MSPs and now leading Enhanced IO, a cybersecurity company for MSPs.We discuss:✅ Why layering security is essential (and how to package it for clients)✅ How MSPs can navigate the increasingly complex vendor landscape✅ What to do when clients refuse to invest in security (and how to protect yourself)✅ Kristian's career journey—including his unexpected link to royalty!If you're an MSP looking to improve your cybersecurity strategy, pricing, and sales approach, this episode is a must-listen.Connect with Kristian on LinkedIn ⁠⁠here⁠⁠ ⁠⁠and check out the Enhanced IO website ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Music - https://www.purple-planet.com

Marketing is one of the biggest challenges MSPs face—but what if you had a system that made it simple and effective? In this episode, I sit down with Paul Green, the go-to MSP marketing expert, author of MSP Marketing: Start Here, and host of Paul Green's MSP Marketing Podcast.Paul shares his step-by-step approach to marketing, covering:✅ How to build an audience of the right prospects✅ Why growing relationships is key to long-term success✅ The simple but effective system that can help MSPs win new clients consistentlyWhether you're struggling with lead generation, stuck in a marketing rut, or just want to refine your approach, this episode is packed with actionable takeaways.

In this episode of Tate Talks, I sit down with Taylor Tabusa, co-founder of Palisade, a DMARC automation platform designed specifically for MSPs. We explore Taylor's unique journey from winemaking in Napa to launching an email security company and discuss why email authentication is now a must-have for MSPs. We also cover the broader challenges MSPs face today, from growth strategies to tool fatigue, and how vendors can better support the industry. Spam Resource Blog by Al Iverson – https://www.spamresource.comAbout TaylorConnect with Taylor on LinkedIn here ⁠⁠and check out the Palisade website ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Music - https://www.purple-planet.com

Episode 50: When the Tables TurnIn this milestone episode of Tate Talks, host Chris Tate reconnects with his very first guest—Scott Tyson of Sophos—but with a twist: Scott takes the reins as host and flips the script! Together, they journey back through the early days of the MSP world, reminiscing about the pioneering era of mini-computers, early automation tools, and the move from on-premise to cloud-based services.This candid conversation blends humor, industry insights, and personal reflections as Chris and Scott discuss how managed services evolved from a unique differentiator to industry “table stakes.” They dive into the importance of vendor partnerships, the challenges of global recruitment in today's remote work landscape, and the enduring value of community within the tech space. Whether you're a long-time MSP veteran or just starting out, this episode offers fresh perspectives, practical advice, and a heartfelt tribute to the journey of growth and change in the tech world.Enjoy the conversation!About ScottConnect with Scott on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the Sophos website ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Music - https://www.purple-planet.com

In this Season Nine opening episode of Tate Talks, Chris sits down with Tracie Orisko, a well-known name in the MSP space, to discuss her fascinating journey—from co-founding Managed Sales Pros to her current role leading sales development and community at Huntress.Tracie shares insights on:Her unexpected entry into the MSP industry (and how a trip to Disney played a part).The evolution of cold calling and why ethical sales practices matter.The biggest challenges facing MSPs in 2025, including staffing and cybersecurity threats.The importance of building community and strong vendor-partner relationships.Her personal passions, from scuba diving to fiction books from little libraries.Plus, she drops valuable advice on how MSPs can improve their sales process, avoid common pitfalls, and stay ahead in an increasingly complex industry.About TracieConnect with Tracie on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the Huntress website ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠Music - https://www.purple-planet.com

In this episode of Tate Talks, Chris Tate welcomes back Rob Rae, Corporate VP of Communities and Ecosystems at Pax8, as the first returning guest. Rob shares insights on the evolving MSP landscape, including challenges in scaling, leveraging AI, and navigating complexity. He highlights Pax8's innovative marketplace model and its impact on MSP growth and vendor relationships. They also discuss the value of in-person events, community building, and how MSPs can prepare for 2025 by embracing AI and staying adaptable. Tune in for actionable advice and a glimpse into Rob's unique journey in the IT channel. About Rob Connect with Rob on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the Pax8 website ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks Season 8 In this episode of Tate Talks, I sat down with MSP veteran Eric Anthony to explore the evolving journey of Managed Service Providers (MSPs). From humble beginnings tinkering with Radio Shack computers to becoming a leader in the MSP and IT service provider community, Eric shares his unique story and key insights. Tune in as we discuss the MSP landscape, touching on the challenges of cybersecurity, AI's potential (and risks) in business, and the importance of a consultative approach for driving business outcomes. We also delve into personal experiences, the benefits of disconnecting from tech, and the value of non-technical discussions within the MSP community. Whether you're an MSP looking to grow or interested in the tech industry's behind-the-scenes, this episode has something for you. We (well Eric) also had a great idea for using AI to improve communication over timezones... Enjoy! About Eric Connect with Eric on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the All Things/MSP Facebook page ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks Season 8 Today we chatted with motorsport loving DJ, James Steel of Salesbuildr - Hope you enjoy.. About James James Steel is the Channel Chief at Salesbuildr and MSP channel veteran. With experience leading partner programs at Linode/Akamai and running UK MSP distribution, James brings a unique perspective on channel growth. Known for his engaging video content and industry live streams, he combines his passion for sales transformation with his marketing expertise to help MSPs succeed. When not revolutionizing MSP sales processes, you'll find him on a track day, racing in VR or shooting motorsport photography." Connect with James on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the Salesbuildr website ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks Season 8 Today we chatted with Arlin Sorensen of ConnectWise We discussed the history of ATG, Dan Scott, farming and much more Books The Go Giver by y Bob Burg & John David Mann  About MJ Connect with Arlin on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the ConnectWise website ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Tate Talks Season 8 Great to speak to fellow East Midlander Joe and chat about how he built and sold his first MSP business and why he's doing it all again. We also discussed his latest startup which aims to help MSP owners hit their goals. About Joe Joe Burns, founder of Reformed IT and MSP Blueprint, enriches MSPs with strategic growth and exit tactics, drawing on lessons from both successes and mistakes. His extensive experience guides MSPs to peak valuation, fostering transformative and sustainable business growth through real-world insights. Connect with Joe on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the Reformed IT website ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠ and MSP Blueprint here Music - https://www.purple-planet.com

Welcome to Tate Talks Season 8 Here we are kicking of Season 8 in style with MJ Shoer of CompTIA Books Burn Book - A Tech Love Story by Kara Swisher About MJ Connect with MJ on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠and check out the CompTIA website ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks This is the final episode of Season Seven and it was great to end it chatting to MSP legend and all round good egg, Christian Nagele. About Christian From my early career at PricewaterHouse Coopers, qualifying as a Chartered Accountant, I felt drawn to small, entrepreneurial businesses. This led me to found CentraStage in 2007, with the goal of delivering a simple, affordable cloud-based endpoint management technology.Driving a software start-up through a recession required an interesting blend of skills, determination and commitment, which resulted in CentraStage being acquired in 2014 by US-headquartered Autotask (backed by Vista Equity Partners). This heralded a wonderful opportunity to take our technology global, a journey which continued to accelerate following our merger with Datto in December 2017. Three more years of electric growth and we grew revenues 30x since acquisition, becoming the market leader in our sector. Datto IPO'd on the NYSE in November 2020. After 15 years building and growing CentraStage it was time for a new challenge, and after a year working with SenseOn, a UK Series A cybersecurity company, I am delighted to be joining forces again with former colleagues to help drive the UK tech success story that is 1E. Connect with Christian on LinkedIn ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠and check out the 1E website ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks Today I had the great pleasure of speaking with my good friend, MSP industry legend & best dressed man in the channel, Eric Torres of ScalePad. ⁠ About Eric With over 15 years' experience in the technology industry, building both a top-tier MSP as well as one of the top data security vendors, Eric shares his knowledge and experience with the IT channel. As VP, Channel, he brings expertise in business continuity and the MSP community, accompanied by a passion for educating the business community on the ever-changing cybersecurity threat landscape.   Connect with Eric on LinkedIn ⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠and check out the ScalePad website ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks In this week's Tate Talks we chatted to aspiring weather woman and MSP finance expert Heather Alford. We started off the conversation by talking for, some might say, far too long about socks before learning more about her career and how her company helps MSPs. Books we discussed Price Package Profit by Nigel Moore All my friends are super heroes -  Andrew Kaufman About Heather Heather is the founder of Counting Creators, Virtual Finance Department to MSPs. She passionately believes that if you can see your numbers, you can clearly direct the profitable path of your business. Her 20+ years industry experience & professional FMAAT accreditation demonstrates her capability to support MSPs transition to a place of knowledge-based decision making. Blindly running your business will lead to either accidental success or more likely crashing and burning.   Heather is an advocate for personal growth, Neurodiversity & people with an unhealthy sock fetish. While she is a true Scot, she doesn't like the cold & doesn't eat haggis.   Connect with Heather on LinkedIn ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the Counting Creators website ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Tate Talks During this Tate Talks podcast I had a chat with international rugby player, James Bergl. Our paths have crossed many times over the years so it was really good to catch up, learn a bit more about James and what he's currently working on.It was also great to chat about our mutual friend, Pat McKay. We chatted about his career from N-Able. Autotask. Datto and Pax8. As he's in Australia we naturally chatted about barbecue and how MSPs can get distracted by things such as AI and the risks around it. Podcasts Mentioned Have a guess - ⁠The Diary Of A CEO with Steven Bartlett | No.1 Podcast⁠ About James Experienced Channel Sales Leader with a demonstrated history of working in the information technology industry, but specifically in the MSP & Reseller Channel across EMEA & APAC. Skilled in Leadership, Go-to-market, New Business Sales, Sales Coaching & Building Teams , Start-ups Connect with James on LinkedIn ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the Bluebird website ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Season Seven of Tate Talks In this episode I chatted to Gregg Lalle of ConnectWise About Gregg MSP leader with over 14 years in the space – entrepreneurial spirit with a history of starting and growing businesses from incubation.   Former SVP of International Sales for ConnectWise and now SVP and GM of IT Nation. Connect with Gregg on LinkedIn ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the ConnectWise website ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠ Music - https://www.purple-planet.com

Welcome to Season Seven of Tate Talks We kick off with an excellent chat with Mostyn Thomas, Senior Director of Security, EMEA at Pax8 We covered a lot of topics including the barking dog in Hound dog, big wallets of CDs and the 3 Cybers. Podcasts Mentioned Tate Talks (Obviously) TubbTalk Podcast - Tubblog: The Hub for MSPs The Business of Tech – MSP Radio: The Voice of the Solution Provider High Performance (thehighperformancepodcast.com) IT Experts Podcast with Ian Luckett (libsyn.com) and my arch nemesis when it comes to the podcast charts The Diary Of A CEO with Steven Bartlett | No.1 Podcast Books The Extra Mile - Kevin Sinfield Limitless - Jim Kwik The Tipping Point - Malcolm Gladwell Rebel Ideas - Matthew Syed Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - Will Guidara and it wouldn't be a Tate Talks without... Atomic Habits - James Clear About Mostyn Mostyn Thomas is a cybersecurity expert and Senior Director of Security at Pax8 EMEA, where he leads security operations and delivers impactful cybersecurity training for partners. With over two decades of experience leading a MSP, Mostyn's expertise enhances partner security, mitigates risks, and fosters growth. His commitment to cybersecurity education has a profound impact within the tech community. As a qualified Cyber Essentials assessor, he holds security qualifications from CompTIA, the British Computer Society, and the National Cyber Security Centre. Connect with Mostyn on LinkedIn ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the Pax8 website ⁠⁠⁠⁠here⁠⁠⁠⁠ Music - https://www.purple-planet.com

During this talk with Theresia we learned about her journey to Tavanca in Canada via her homeland of Germany and Australia. We spoke about her new puppy and I instigated the twice yearly conversation about Daylight Savings Time. Hope you enjoy it! About Theresia Theresia Joseph can't stand to see people struggle at the hands of failing technology. Before she founded TAVANCA, a Vancouver-based managed services provider, Theresia was a medical assistant at a practice outside of Berlin, Germany. She witnessed how gaps in technology support affected the workflow of hospital staff and the livelihood of the patients they were committed to helping. Patients depend on technology. EKGs, heart monitors and other devices track vital data and translate it into beneficial measurements that impact patients' quality of life, even providing life-saving results. But while working in the medical practice, Theresia noticed that several computers needed updates, new software, or vital backups. “I wanted to make sure all the updates were running smoothly and there were no security issues. It breaks my heart to see people wait on care if technology doesn't work,” says Theresia.  Being the go-to IT technician on her medical team was not part of her job description, but for her, it was as natural a process as taking care of her patients. Theresia's Top Areas of Expertise • Cyber Crime and IT Security • Security Awareness Training • Microsoft 365 • Google Workspace and Google Platform • AWS • VoIP • Disaster Recovery • macOS, Windows, Linux Theresia has helped dozens of businesses across British Columbia protect against attacks before they happen with her unique proprietary process for working with clients. She's worked with clients in countries around the world and is a highly sought-after speaker. She has more than 10 years of experience in information technology and has earned a degree from FOM University of Applied Sciences for Economics and Management, Frankfurt, Germany. Connect with Theresia on LinkedIn ⁠⁠⁠⁠here⁠⁠⁠⁠ and check out the Tavanca website ⁠⁠⁠here⁠⁠⁠ Music - https://www.purple-planet.com

It was great to catch up with Paul Lloyd to discuss his career and get some great tips for MSPs. About Paul Paul Lloyd is a leading expert in the field of IT Managed Service Provider (MSP) industry. I set up my own consultancy, Sellerly, in 2011 and I work with MSPs / VARs who are looking to grow their UK and European business. Offering the “Sales Manager as a Service” concept I work with existing teams to boost performance or set the foundations for sales team from scratch. Where businesses are unsure of how to grow, I increase customer focus and introduce new propositions. I have helped organisations go from decline to average growth of over 30% per year. I have over 25 years' experience managing people and delivering well-thought-out, effective sales strategies, which include the latest methodologies and social media marketing techniques. Connect with Paul on LinkedIn ⁠⁠⁠here⁠⁠⁠ and check out the Sellerly website ⁠⁠here⁠⁠ Music - https://www.purple-planet.com

This episode has been a long time coming, but was so much fun. Hope you enjoy... We chatted about the following : Phylip Morgan's Tate Talks The Go Getter - Peter B Kyne To Kill a Mockingbird - Harper Lee Connect with Christine on LinkedIn ⁠⁠here⁠⁠ and check out the Mailprotector website ⁠here⁠ Music - https://www.purple-planet.com

Today I spoke to Jason Kemsley of Uptime about a wide range of topics including how he got started with Uptime and some exciting news. We chatted about the following : PBD Podcast by Patrick Pet David Choose your Enemies Wisely by Patrick Pet-David Connect with Jason on LinkedIn ⁠here⁠ and check out the Uptime website here About Jason With over 15 years in the MSP sector, Jason is a key figure at Uptime Solutions, a global MSP outsourcing leader. Starting as a two-person venture in a spare bedroom, the company has grown to 150 employees across five continents under his leadership with business partner Brad. Jason shares insights from this journey in engaging public speaking engagements and serves as a CompTIA UK&I Executive Council Leader. His passion and dedication are evident as he aims to contribute to the industry while providing assistance and entertainment along the way. Music - https://www.purple-planet.com

Great conversation with Rick Yates about how he got into the IT distribution industry, a real sliding doors moment. Connect with Rick on LinkedIn here and check out his MSP-X content here. About Rick With over 15 years of experience in the cloud software IT channel, I am a seasoned business leader and revenue growth specialist. I have a proven track record of starting, scaling, and selling a 7-figure software distribution business in less than 5 years, working with leading brands in the MSP ecosystem.Currently, I am the Director of Cloud & MSP EMEA at Proofpoint, a world-class cyber security software vendor. I oversee a large and growing distribution and MSP partner network across 116 countries in Europe, Middle East, and Africa. I also provide revenue leadership support and training to software vendors and service providers, as well as mentorship and support to individuals and start-ups. My mission is to enable and empower sales teams to understand and engage their target customers, closing more deals faster. Music - https://www.purple-planet.com

S6E1: Tate Talks - With Jimmy Hatzell, Hatz AI We kicked off Season Six in style by catching up with Jimmy Hatzell of Hatz AI. Get on the wait list and keep up to date with their progress by heading to Hatz AI You can connect with Jimmy on LinkedIn ⁠⁠here⁠⁠ About Jimmy Jimmy Hatzell, a seasoned SaaS start-up professional, is the CEO and Co-Founder of Hatz AI, revolutionizing AI-as-a-Service for small businesses through MSPs. His leadership at Hatz AI follows a successful tenure as VP of Revenue at CyberQP, where he significantly contributed to revenue growth and strategic product direction. He continues to influence the company as an advisor. Previously, as the marketing head at SKOUT Cybersecurity, Jimmy led productization and Go-To-Market strategies, culminating in SKOUT's acquisition by Barracuda in 2021. He also served as CTO for a healthcare start-up, demonstrating his versatility in technology leadership. Jimmy holds degrees in Information Sciences and Cybersecurity from Penn State University. Music - https://www.purple-planet.com

Tate Talks with....Mark Copeman, Wingman MSP Marketing MSP Secrets Revealed MSP Secrets Revealed : Episode Two Helpdesk Habits Key Person of Influence - Daniel Priestley Atomic Habits - James Clear The Power of Habit - Charles Duhigg CompTIA 911 Emergency Response Team You can connect with Mark on LinkedIn ⁠⁠here⁠⁠ About Mark Mark is a director of  Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for IT support businesses around the world.He is also the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com. He is a regular online and live conference speaker on the subject of customer service, the power of habits, customer experience and online marketing for MSPs.His live MSP website teardowns are always a crowd pleaser. Music - https://www.purple-planet.com

Tate Talks with....Darren Strong, Scalable MSP Hear about Darrens MSP journey and how Scalable MSP is helping MSPs grow. You can connect with Darren on LinkedIn ⁠⁠here⁠⁠ About Darren Darren is the Managing Director and Founder of ScalableMSP, an MSP consultancy firm with a passion for helping MSP owners build the business they want, whilst bringing balance to their lives. With 20+ years in the MSP & Corporate IT services world in various leadership positions to build MSP business to £7m and 20% EBITDA, while also building and sharing knowledge as a facilitator for the ConnectWise Evolve peer group. During this time, I have gained knowledge about the highs and lows an MSP business owner faces. Through my extensive network and deep understanding of the MSP world, I have developed a strong understanding of what it takes to succeed in this fast-paced and evolving MSP market.  I am passionate about helping MSP teams achieve their business & personnel goals, while guided to OML best practices and doing the heavy lifting for you within your core systems. We help MSPs to unlock, efficiency, profitability and Time with our multiple business optimization frameworks around the ConnectWise echo system. Music - https://www.purple-planet.com

Tate Talks with....Colin Hogg, Couchdrop/Movebot Welcome to the latest Tate Talks where I had the great pleasure to chat with Colin about his MSP experiences and being a Scottsman in New Zealand. Enjoy... You can connect with Colin on LinkedIn ⁠⁠here⁠⁠ About Colin Colin is VP Sales for Movebot.io, he is a SKiwi (Scottish Kiwi) based in Christchurch NZ for the last 21 years. With a background in engineering his career in Sales and Marketing has spanned 35+ years He is passionate about tech and building long term mutually beneficial relationships. When not working you will find Colin Adventuring in the NZ outdoors, paragliding, downhill mountain biking, kayaking or simply walking the dog. Music - https://www.purple-planet.com

Tate Talks with....Danny Boyle, NinjaOne Today was something of a "Book Special" where I chatted with Danny Boyle about his book "Sell More, Do Less" We spoke about : Exactly What to Say by Phil M Jones Breath: The New Science of a Lost Art by James Nestor and of course Sell More, Do Less by Danny Boyle You can connect with Danny on LinkedIn ⁠here⁠ to get your daily joke About Danny Published Author of 'Sell MORE, Do LESS: An MSP & IT Specialist's Guide to Better Sales Calls'. A hunter style sales leader with a proven history of success in driving step change growth for cloud software brands in the IT services sector. A recognised and trusted MSP industry specialist, with an impressive network of contacts across the industry and extensive experience of sales team leadership Music - https://www.purple-planet.com

Tate Talks with....Paul Barnes, Overe Welcome to Tate Talks Season Five This week I had a chat with Paul Barnes of Overe. Learn about his journey from product management to launching a new MSP product. Paul would love your feedback on the product so feel free to get in touch. We spoke about Inspired - Marty Cagan The Lean Startup - Eric Ries HBR Strategy/ Operational Effectiveness (activity mapping) -https://hbr.org/1996/11/what-is-strategy You can connect with Paul on LinkedIn here Overe - https://overe.io Free tool -free.overe.io⁠ Email - ⁠paul@overe.io⁠ Overe Free Service - Feedback Required Our vision is clear: to deliver a cutting-edge, fully automated SaaS security service tailored to the needs of MSPs and SMBs. Our mission is to fortify your cloud-first business against the ever-present threat of cyberattacks.   We're already providing a 100% FREE service designed to assess and monitor your security posture within Microsoft 365. Now, we are taking the next leap forward by enhancing our capabilities to encompass advanced monitoring of your SaaS environment.   This BETA release introduces a host of enhanced security features, with the initial focus squarely on proactive monitoring of Microsoft 365 environments for adversarial threats.  Participation in our BETA program is absolutely free. Your feedback is invaluable to us, and we are enthusiastic about refining our service with the insights and expertise you bring to the table. About Paul Paul Barnes is an accomplished executive with a distinguished career spanning over two decades in the cybersecurity and technology sectors. With roles at Prevx, Webroot, OpenText, and BlackPoint Cyber, Paul brings a wealth of experience in product strategy, Threat Efficacy, and User Experience.   Notably, Paul played a significant role in driving the adoption of the Webroot endpoint portfolio by Small and Medium Businesses (SMBs) and Managed Service Providers (MSPs). He was among the first movers in the space, capturing tens of thousands of MSPs with his products, and he is deeply passionate about serving the MSP channel.   Currently, Paul serves as the Co-Founder and CEO of Overe, a company poised to redefine SaaS security for SMBs and MSPs. This venture combines Paul's extensive industry knowledge with a cutting-edge SaaS Security platform, designed to empower MSP and SMB businesses to scale in the cloud securely.   Outside the business world, Paul enjoys golf and treasures his time with his wonderful family. Music - https://www.purple-planet.com

Tate Talks with....Andrew Allen, Aabyss Join me as I chat to Andrew Allen, CEO of award winning MSP, Aabyss. We spoke about lots of stuff including where the name Aabyss came from. Clue: It's kind of a printed Google. Hope you enjoy. If you want more information about Andrews Sahara Desert Trek - Click here You can connect with Andrew on LinkedIn here Aabyss - https://www.aabyss.uk/ About Andrew Andrew feels lucky to have supportive friends and family, and although he is competitive, he always tries to put others first. Andrew is an active Rotarian, helping support local and international charities. As a former member of Mountain Rescue, he enjoys spending time with his family in the mountains. Andrew and his family regularly travel to experience new cultures and cuisine; and he had been quoted as saying, “I'm a bit of a foodie!” In my day job as Chief Executive, he is responsible for ensuring we stay true to our purpose and values. In a strategic capacity, he is also responsible for developing relationships with key partners and major accounts. He loves working with ambitious, growing companies who want to challenge themselves and the status quo. “Technology, when properly leveraged, can help an organisation differentiate and beat their competition. It's a real joy to make a difference.” Andrew Allen. Music - https://www.purple-planet.com

Tate Talks with....Phylip Morgan, Pax8 Lovely to chat with fellow industry veteran Phylip Morgan. We discussed many things from selling printer ribbons to the future of IT distribution. Genuinely one of the most engaging members of our MSP community, although no more engaging than previous or future Tate Talks Guests of course. Phylip called one of the best networkers and connection builders in the channel, which I'll very much take. Books Limitless by Jim Qwik How to Read a Book by  Mortimer J. Adler  The Corporate Athlete by Jack Groppel You can connect with Phylip on LinkedIn ⁠⁠⁠here⁠⁠⁠ (Let him know some good box sets) Pax8 - www.pax8.com About Phylip Phylip Morgan, Chief Revenue Officer, Pax8 EMEA: Phylip is a seasoned executive with a track record of driving international growth and success for technology companies. With over 30 years of experience, he has served as Chairman and Director of multiple organisations and founded nine companies of his own. Phylip leverages his expertise to drive Pax8 EMEA's growth across Europe, whilst achieving operational efficiency. Holding an M.A. in Missional Leadership from Bangor University, he also serves as a Pastor and Co-Founder of Calon Church. Phylip's leadership and strategic initiatives at Pax8 have propelled the company's channel growth and global reach, contributing to its position as a leader in digital transformation worldwide. Music - https://www.purple-planet.com

Tate Talks with....Brian Byrne, Mesh Fab chat with Brian, we covered a lot of ground and plenty of callbacks to previous episodes. One for the purists.. Enjoy. You can connect with Brian on LinkedIn ⁠⁠here⁠⁠ Mesh - https://www.meshsecurity.io Credits: Music - https://www.purple-planet.com

Tate Talks with....Caitlyn Jopp, Channel Program A long overdue catchup with Caitlyn where we discussed her career and her encyclopaedic knowledge of MSP events. About Caitlyn Caitlyn Jopp has spent nearly a decade focusing her career on forming meaningful relationships with IT Professionals and other vendor partners within the Channel. She has always had a passion for Event Management and Demand Gen Marketing and has worked with companies such as IT Glue, Auvik Networks and most recently, Channel Program. She held a seat on the CompTIA Advancing Women in Technology executive council from 2017-2019, and is a three-time CRN Women of the Channel honoree for 2018, 2019 and 2021. Most recently, she was awarded CompTIA's first Future Leaders award in 2020 and has been nominated multiple times by her industry peers for CompTIA's ChannelChanger and Advancing Women in Technology award. In her spare time, she has spent the last several years advocating for the advancement of women in technology with CompTIA, and still holds a position as a Technology Interest Group Advisor today. You can connect with Caitlyn on LinkedIn ⁠here⁠ Channel Program- https://www.channelprogram.com Credits: Music - https://www.purple-planet.com

Tate Talks with....Mikey Pruitt, DNS Filter Good fun catching up with Mikey. I found out he's a big fan of salt water and Apple Macs.. You can connect with Mikey on LinkedIn here DNSFilter - https://www.dnsfilter.com/ Credits: Music - https://www.purple-planet.com

Tate Talks with....Ben Spector, Zomentum Season 4 got off to a great start with Ben (the recovering MSP) We covered a lot of ground talking about MSPs, communities, mental health and dogs. I also picked up a new phrase - Shadow MSPs... About Ben Ben Spector is a former MSP owner himself. Having sold and exited his IT business in late-2020, he crossed the channel and now leads Solutions at Zomentum, bringing his years of pain to the product roadmap, as well as mentoring MSP owners to help them develop and implement scalable revenue processes within their own businesses. You can connect with Ben on LinkedIn at (1) Ben Spector | LinkedIn Zomentum - Revenue Platform Built for MSP Success | Zomentum Ben spoke about : Podcasts Help, I sexted my boss Books Principles by Ray Dalio Credits: Music - https://www.purple-planet.com

Tate Talks with....Charlie Tomeo, Rewst Always good fun to chat with Charlie - I learned a bit about what he's up to at Rewst. He also mentioned me in the same sentence as Gary Vaynerchuk and Richard Tubb which was a bonus. About Charlie Charlie Tomeo is an accomplished and visionary Chief Revenue Officer with over 20 years of experience in IT and cybersecurity. He is currently leading sales strategy development and execution at Rewst, where he oversees the creation and delivery of accessible RPA solutions for MSPs. With deep knowledge of endpoint, web security, and data protection markets, Charlie has a successful track record of engaging with partners and end customers throughout their solution lifecycles. Before joining Rewst, Charlie held senior positions at industry-leading companies such as Axcient, Carbonite, and Webroot. He is recognized as a seven-time CRN Channel Chief and a Top 100 Executive in 2021-2023. In 2021-2023, he was also named one of the Top 25 Technology Disrupters. Charlie's leadership and innovation in the channel have earned him the prestigious Channel Partners Circle of Excellence award in 2018. His exceptional strategic planning and execution skills, combined with his keen ability to identify growth opportunities, make him a valuable asset to any organization. You can connect with Ian on LinkedIn at https://www.linkedin.com/in/charlestomeo/ Rewst - https://rewst.io/ Charlie spoke about : Podcasts Richard Tubb - Tubb Talk Gary Vaynerchuk - Gary Vee Audio Experience TV The Last of Us Gin We spoke quite a lot about gin. Credits: Music - https://www.purple-planet.com

Tate Talks with....Greg Keller, JumpCloud In another career defining podcast I got to speak to my boss, Greg Keller of JumpCloud. He firstly shocked me when he mentioned his age then I totally misunderstood how JumpCloud picked up initial clients - hear me failing and clinging onto my job here... You can connect with Greg on LinkedIn at https://www.linkedin.com/in/gregorykeller/ and Twitter here https://twitter.com/gregorymkeller JumpCloud - https://www.jumpcloud.com Greg spoke about... Books Build: An Unorthodox Guide to Making Things Worth Making by Tony Fadell The Creative Act: A Way of Being by Rick Rubin About Greg Greg Keller is JumpCloud's CSO and Co-Founder and was responsible for the inception and launch of the company's award-winning identity and access control platform. His career spans nearly 30 years, including launching and operating several startups to globally scaling growth stage companies. His passion is providing strong product vision, leadership and go to market execution, bringing category-defining technologies to market Credits: Music - https://www.purple-planet.com

Tate Talks with….Ian McChord, Zorus Another chat with an old friend (spot a theme with this Podcast) Ian McChord of Zorus. We chatted a little about his background from Datto and all the way through to his time now at Zorus. Ian is also running another of his great series around “Running the Perfect QBR” - It's highly recommended and you can register here You can check out the previous installments here About Ian Ian McChord is the CEO at Zorus. Ian brings more than a decade of channel experience from running the product department at Datto to starting his own company in the product marketing space. He graduated from University of Colorado and is certified is product management and program management. You can connect with Ian on LinkedIn at https://www.linkedin.com/in/ianmcchord/ Zorus  - https://zorustech.com/ Ian spoke about : Podcast  - How I built this   Credits: Music - https://www.purple-planet.com

Tate Talks with….Vicky Bruns, ConnectWise Listen to me have a great conversation with Vicky Bruns, starting with me totally mispronouncing Asio along with a super fun fact about owls - Trust me. From selling diamonds and business loans, all the way to the world of MSPs and rescuing donkeys. Enjoy.. About Vicky Vicky began her career at ConnectWise in early 2015 as a Business Development Manager. In 2017, she attended CompTia's ChannelCon in Austin, Texas, and was instantly hooked on becoming more involved in the channel community. Later that year, she was promoted to the Growth Org to assist with orchestrating the onboarding, sales, and management of strategic channel vendors within the ConnectWise Ecosystem. In 2020, she took on the additional role of helping to manage partner experience and strategy through the transactional ConnectWise Marketplace, which experienced 40% growth from 2020 to 2021, and 60% growth from 2021 to 2022. As current Manager of the Marketplace Account Management and Vendor Specialist teams, she is responsible for helping to lead customer adoption, expansion and retention efforts of 3rd party products and services within The IT Nation community on a global scale. You can connect with Vicky on LinkedIn at https://www.linkedin.com/in/victoria-bruns-a7615420/ ConnectWise - https://www.connectwise.com Vicky spoke about : Group - Carrie Richardson - A Seat at the table weekly peer group Podcast - Killing IT Podcast Podcast - MSP Media Network Podcast - New York Times Daily Podcast Podcast - Ted Talk Radio Hour I mentioned No Such Thing As A Fish Book - The Outward Mindset Book - Never Split the Difference Book - Spare by Prince Harry Credits: Music - https://www.purple-planet.com

Tate Talks with….Greg Jones, Kaseya/Datto I enjoyed chatting to my friend Greg Jones about his career to date About Greg Greg is an MSP growth-hacking professional and leadership expert who delivers high-energy keynote presentations that challenge audiences to leverage their focus and pay attention to what matters most when it comes to technology and business. His presentations always challenge audiences to think outside the box and challenge the status quo about what can be achieved with the right technology and business processes. Audiences love his pragmatic and practical strategies that can be easily implemented to lead to big business results. You can connect with Greg on LinkedIn at https://www.linkedin.com/in/gregpjones/ Datto - https://www.datto.com Greg spoke about : Podcast - CEO Diaries by Steven Bartlett Book - Leadership & Deception Book - Industries of the future Book - Will it make the boat go faster Credits: Music - https://www.purple-planet.com

Tate Talks with…. Matt Takhar, Pia I enjoyed chatting to my friend and ex-colleague Matt Takhar about his career and his unusual hobbies.. I learned a bit about parrots too.. About Matt Matt's worked within technology for over 23 years. He originally started his career as a Technical Engineer, then moved into software development, business consultancy and management whilst working for a large MSP on the south coast of the UK. He has since moved into the technology channel working for Autotask, Datto and Inbay and has also covered roles in MSP consultancy, Product Director, Director of Sales Engineering & Partner Success and more recently CEO. This experience has allowed Matt to develop a well-rounded and informed view of how pia can help our Partners. Background & Expertise 23 years IT experience 8 years working for Taylor Made Computer Solutions (MSP) 4 years working for Autotask / Datto 7 years working in the channel Strong operational background You can connect with Matt on LinkedIn at https://www.linkedin.com/in/matttakhar/ Pia - https://pia.ai Matt spoke about : Maui the Macaw - Instagram - OVER 18,000 FOLLOWERS Book - Start with Why by Simon Sinkek Bool - Traction by Gino Wickman

Tate Talks with....Colin Knox The final episode of Tate Talks Season Two (Sponsored by JumpCloud for MSPs) Today I spoke to industry legend and all round nice guy, Colin Knox of Gradient MSP about his journey from MSP to Passportal to Gradient MSP. You can contact Colin on LinkedIn - https://www.linkedin.com/in/realityknox/ or check Gradient out at https://www.meetgradient.com/ Please subscribe so you hear when the next season is launched.. About Colin Colin Knox is an entrepreneur, inspiring leader, and a big thinker. Where he sees problems, he's driven to apply effective, creative solutions. He builds smart, highly effective teams – and then gets out of their way. He is a two-time category disrupter turning start-ups into market leaders. Colin is the Founder & CEO of Gradient MSP, Passportal (acquired by SolarWinds/N-able in 2019), and XCEL Professional Services (acquired by F12.net in 2016). He lives in Calgary, Canada with his family. When he's not working, he enjoys spending time driving fast cars and exploring the outdoors with his family. Credits: Music - https://www.purple-planet.com

Tate Talks with…. Dan Scott Really good chat with Dan, I am sure you will love this episode as there are some amazing real world tips for MSPs to take away. Learn about Dan's career, his land-rover and how he went from SBS 2003 to where he is today and how I learned a new word. About Dan As Director of The IT Nation Community in EMEA, Dan Scott leads the global IT Nation programs with a focus on the region's culture and needs. Dan's career in technology has spanned internal IT, MSP technical, operations and business transformation roles over 15 years prior to joining ConnectWise & The IT Nation in 2020. In 2021, Dan was elected as Vice-Chair of the CompTIA UK&I Executive Council, in recognition for his work to further grow the community and contribute to the success of the members. You can connect with Dan  on LinkedIn at https://www.linkedin.com/in/danjpscott/ ConnectWise - https://www.connectwise.com Dan spoke about : Podcast - Kermode & Mayo's Take Podcast - Sweeny Talks  Books/Podcasts - Lee Cockerell Book - The Five Dysfunctions of a Team : A Leadership Fable Book - The Go-Giver: A Little Story About a Powerful Business Idea Website - Holly Scott's Interior Design (Dan's wife's business with great interior design ideas) Credits: Music - https://www.purple-planet.com

Tate Talks with…. Chris Day It was great to finally get Chris Day onto the Podcast. He's a great story to tell about his journey through the MSP industry. Most people will know him as the founder of IT Glue, but there is a lot more to it than that. Enjoy. About Chris Chris Day is a recognized technology leader, strategist, and investor. In 2002, Chris founded Fully Managed, and led its growth to become one of Canada's largest and most successful Managed Services Providers (MSPs) for SMBs. In 2022, Fully Managed was acquired by TELUS, one of Canada's largest telecommunications providers. In 2013, Chris launched his first SaaS venture, IT Glue. IT Glue quickly became an industry-leading documentation platform which was acquired by Kaseya via Insight Venture Partners in 2016. In 2015, Chris launched his investment firm Top Down Ventures, and began investing in early-stage SaaS companies, including Backup Radar, ScalePad, Quoter, ControlMap, iQKitchen and Produce8. You can connect with Chris on LinkedIn at https://www.linkedin.com/in/cbday/ Topdown Website - https://www.topdown.com/ Chris spoke about : Credits: Music - https://www.purple-planet.com

Tate Talks with…. Gavin Garbutt In this episode I spoke to the founder and former CEO of N-able and current founder and Chairman of Augmentt about his entrepreneurial journey and love of sailing. About Gavin As Chairman and Co-founder, Gavin plays a key role in helping Augmentt define its vision and strategy to ensure continued success. Prior to founding Augmentt, Gavin was a board member and strategic advisor for THP, a marketing company that was recently acquired by WLT (Williams Lea Tag). Gavin's channel career began in early 2000 when he launched N-able Technologies. As CEO, Gavin built the business to become a leading vendor in the RMM space and ensuring its continued success through the sale of N-able to SolarWinds in 2013. You can connect with Gavin on LinkedIn at https://www.linkedin.com/in/gavingarbutt/ Augment - www.augmentt.com Credits: Music - https://www.purple-planet.com

Tate Talks with…. Rajat Bhargava Join me on a chat with the co-founder and CEO of JumpCloud Rajat Bhargava. Raj has a fascinating story as a serial entrepreneur. About Rajat Rajat Bhargava is an entrepreneur, investor, author, and a co-founder of JumpCloud. An MIT graduate with over two decades of high-tech experience, Rajat is a ten-time entrepreneur with six exits including two IPOs and four trade sales. He is also the co-author of The Startup Playbook - Check it out here Contact Raj https://www.linkedin.com/in/rajat-bhargava-8190a723/ Credits: Music - https://www.purple-planet.com Tate Talks is kindly sponsored by JumpCloud for MSPs

Tate Talks with…. Luis Giraldo Really interesting conversation with Luis - We touched upon his music career, touring with Shakira and how he found himself in the world of IT and MSPs. About Luis Luis Giraldo serves as ScalePad's CXO, helming its Partner Success and IT organizations. In addition to building his own MSP business, Luis previously developed and commercialized SaaS application Monkey Box, and has held senior leadership roles in product, strategy, and marketing at major MSP tool vendors IT Glue and N-able prior to joining ScalePad. A consummate IT professional and product strategist, Luis provides thought leadership to the industry, and presents frequently on MSP best practices and strategies. Contact Luis https://twitter.com/luisgiraldo https://www.linkedin.com/in/luisgiraldo/ Michael Fass I don't have the link to Luis's album yet, in the meantime here is the one from Michael Fass that we mentioned. Credits: Music - https://www.purple-planet.com Tate Talks is kindly sponsored by JumpCloud for MSPs

Tate Talks with…. Emily Glass I really enjoyed my conversation with Emily, she has had an amazing career to date. We covered a wide range of topics ranging from soccer to being the CEO of a multinational corporation. Emily Glass is president and CEO of Syncro, an all-in-one RMM, PSA, and remote access tool that helps managed service providers run more profitable businesses. Previously, Emily was Customer Experience Officer at Datto, where she created an award-winning technical support experience, and Datto's Chief Product Officer, driving product strategy. Emily has also served in senior leadership positions at Alyce, Backupify, Akamai, and Brightcove. Emily holds degrees in both computer engineering and fine arts. You can connect with Emily on LinkedIn at https://www.linkedin.com/in/emilyglass/ Syncro Website - https://syncromsp.com Emily spoke about : Book - The Five Invitations - Discover What Death Can Teach Us About Fully Living Podcast - Don't Ask Tig Podcast - On Being Podcast - Dead Eyes Tate Talks is kindly sponsored by JumpCloud for MSPs Credits: Music - https://www.purple-planet.com

This is the SLEEP SPECIAL with Rachel McGuinness of Wake Up With Zest. If you want to contact Rachel see below.. rachel@wakeupwithzest.com (mailto:rachel@wakeupwithzest.com) www.wakeupwithzest.com (http://www.wakeupwithzest.com/) Twitter / Instagram: @wakeupwithzest LinkedIn: Rachel McGuinness LinkedIn group: Wellbeing in Tech and Travel   Here’s more information about the Zest Wellbeing Hub https://www.wakeupwithzest.com/small-business/   The hub for individuals https://www.wakeupwithzest.com/individuals/   If you want to work one to one with Rachel https://www.wakeupwithzest.com/one-to-one-coaching/ and...the eye mask mentioned is available https://mayfairsilk.com/collections/deep-sleep-eye-masks

A Quick "Lockdown" chat with Rob Rae, SVP of Business Development at Datto.