Podcasts about giving people more than they expect

In this episode of Scaling UP! H2O, host Trace Blackmore reconnects with returning guest Dave Fitzgerald, President of North Metal & Chemical Company. Known for his forward-thinking predictions, Dave returns to share valuable insights into supply chain forecasting, emotional intelligence in leadership, and how a strong culture can shape business longevity.    Purpose-Driven Predictions  Dave doesn't just react—he predicts. Learn how he turns economic signals, freight trends, and material pricing into reliable forecasting tools to protect inventory and serve loyal customers.    Culture Starts with Emotional Frequency  From hiring and onboarding to daily operations, Dave shares how his team cultivates a culture of emotional intelligence, gratitude, and accountability—without micromanagement or ego.    Profit Sharing That Works  Hear how North Metal's equal-share profit system creates ownership thinking, motivates employees, and naturally builds peer accountability in a no-drama, high-performance workplace.   Mind Over Matter: Meditation & Mental Reframing  Dave's approach to meditation isn't about quieting the mind—it's about training emotional resilience. Learn how “emotional workouts” like cold showers and intentional emotion cycles sharpen leadership from within.    103 Years of Legacy with Eyes on the Future  As North Metal expands nationwide, Dave discusses how to honor legacy while preparing future generations and small businesses for long-term success in a consolidated industry.   Conclusion   From the warehouse to the boardroom, Dave Fitzgerald leads with a rare combination of foresight, humility, and heart. This episode will challenge you to rethink strategy, culture, and how you show up for your customers—and your team. Don't just manage—lead with purpose. Apply Dave's insights to build a resilient culture, forecast smarter, and turn your business into a place people are proud to be part of. Share the episode, subscribe, and join the Scaling UP! Nation in moving the industry forward. Stay engaged, keep learning, and continue scaling up your knowledge!    Timestamps   02:39 – Trace Blackmore shares about his grandfather  05:50 – Water You Know with James McDonald  07:05 – Upcoming Events for Water Treatment Professionals   09:41 – Interview with returning guest Dave Fitzgerald of North Metal and Chemical Company  15:31 – Anticipating tariff cycles and preparing supply chains accordingly  21:37 – Building a culture of emotional labor, ego-awareness, and care  33:26 – The true story behind the “North” in North Metal    Quotes  “I like to turn my to-do list into a prediction list.” - Dave Fitzgerald  “You're not an island—this industry is full of people who want to connect.”   “Meditation isn't about clearing your mind. It's about intentionally shaping your emotions.”    Connect with Dave Fitzgerald  Phone: 17175777941  Email: dfitzgerald@northchem.com   Website: https://northquestchem.com/   LinkedIn: www.linkedin.com/in/dave-fitzgerald-b9809475     Click HERE to Download Episode's Discussion Guide    Guest Resources Mentioned   This Is Strategy: Make Better Plans by Seth Godin  Reframe Your Brain: The User Interface for Happiness and Success by Scott Adams  10x Is Easier Than 2x by Dan Sullivan  Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect – by Will Guidara North Metals & Chemical Company: Market Update (As of May 2025) North Metals 2025 Newsletter   Scaling UP! H2O Resources Mentioned  AWT (Association of Water Technologies)  Scaling UP! H2O Academy video courses  Submit a Show Idea  The Rising Tide Mastermind 334 Inventory Intelligence: Enhancing Profitability through Smart Decisions   Water You Know with James McDonald Question: When measuring a volume of water in a graduated cylinder, what do you call the curve of the liquid when it touches the side of the cylinder?    2025 Events for Water Professionals  Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE. 

Aly McCroskey, wedding photographer and host of the Oh Happy Day Podcast, shares a powerful perspective of what it means to live out your faith behind the camera. With over a decade in the wedding industry, she shares how beauty, service, and the Holy Spirit collide on event days. From unexpected rainstorms to soul-deep reflections on identity and calling, Aly's story is equal parts inspiring and practical. This episode is a vibrant reminder that even in high-pressure, creative work, Jesus shows up. HIGHLIGHTS On Obedience:  "How many times have I not been obedient to the Lord when he was nudging me to do something like that? Because I was afraid, afraid of how my client would act, afraid, you know, would happen forget, you know, that something in or seem inappropriate. And so that was such a good reminder to me to pay attention when the Holy Spirit is nudging you to do something. Because not only is that affecting you and your spiritual life, but it had an effect in my client, who was not a particularly religious person and showed her a glimpse that God cares about her and even small things about the weather on her wedding day." On the character of God: "God reveals aspects of his character to people in their various industries. Like people in medicine know different things about God than I might know as a photographer. And it really takes doing our redemptive work in the world, whatever that is, and sharing about it with others to sort of give humanity a full picture of God is really like and the things that he cares about."   RESOURCES Download the episode transcript Learn more about Aly & her work Wild Cotton Photography  Wild Cotton Photography Instagram Oh Happy Day Podcast Every Good Endeavor - Tim Keller Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara Whatever you do, work at it with all your heart, as working for the Lord, not for human masters, since you know that you will receive an inheritance from the Lord as a reward. It is the Lord Christ you are serving. (Colossians 3:23-24) And the angel said to me, “Write this: Blessed are those who are invited to the marriage supper of the Lamb.” And he said to me, “These are the true words of God.” (Revelation 19:9)  

On this episode, past guests of Books with Betsy and I share our favorite books of 2024! Listen to hear about lots of great 2024 books and the excellent backlist we got to this year.    Books mentioned in this episode:    Betsy's Top 11 Books (in no particular order):  Margo's Got Money Troubles by Rufi Thorpe  The Reformatory by Tananarive Due  Enter Ghost by Isabella Hammad  Ordinary Notes by Christina Sharpe  My Friends by Hisham Matar  Punk Rock Karaoke by Biana Xunise  Headshot by Rita Bullwinkle  Shred Sisters by Betsy Lerner  We Used to Live Here by Marcus Kliewer  Chain Gang All-Stars by Nana Kwame Adjei-Brenyah  James by Percival Everett    Books Highlighted by Guests: Sam Luchsinger The Biography of X by Catherine Lacey The Dictionary of Obscure Sorrows by John Koenig Wellness by Nathan Hill  Drive Your Plow Over the Bones of the Dead by Olga Tokarczuk Moon of the Crusted Snow by Waubgeshig Rice Moon of the Turning Leaves by Waubgeshig Rice Francesca Musumeci  Tranny: Confessions of Punk Rock's Most Infamous Anarchist Sellout by Laura Jane Grace  One of Our Kind by Nicola Yoon  Nestlings by Nat Cassidy Cynthia Okechukwu Before I Let Go by Kennedy Ryan  Parable of the Sower by Octavia Butler Parable of the Talents by Octavia Butler  Last Summer on State Street by Toya Wolfe  Rachel Kilthorne The Expanse Series by James S.A. Corey There's Always This Year: On Basketball and Ascension by Hanif Abdurraqib Anyone's Ghost by August Thompson The Age of Deer: Trouble and Kinship with our Wild Neighbors by Erika Howsare The Count of Monte Cristo by Alexandre Dumas Annette LaPlaca The Heaven and Earth Grocery Store by James McBride On Getting Out of Bed: The Burden and Gift of Living by Alan Noble Slough House by Mick Herron  Mind's Eye by Hakan Nesser The Penderwicks on Gardam Street by Jeanne Birdsall Allison Yates Cuba: An American History by Ada Ferrer Iris Kelly Doesn't Date by Ashley Herring Blake The Secret Life of Groceries: The Dark Miracle of the American Supermarket by Benjamin Lorr The Age of Magical Overthinking: Notes on Modern Irrationality by Amanda Montell The Color Purple by Alice Walker  Jenn Moland-Kovash Shark Heart: A Love Story by Emily Habeck Take What You Need by Idra Novey The Husbands by Holly Gramazio  The Serviceberry: Abundance and Reciprocity in the Natural World by Robin Wall Kimmerer  Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara  Just For the Summer by Abby Jimenez Mike Finucane A Swim in a Pond in the Rain: In Which Four Russians Give a Master Class on Writing, Reading, and Life by George Saunders  The Best Minds: A Story of Friendship, Madness, and the Tragedy of Good Intentions by Jonathan Rosen Braiding Sweetgrass: Indigenous Wisdom, Scientific Knowledge, and the Teachings of Plants by Robin Wall Kimmerer Come, Have Breakfast: Meditations on God and the Earth by Elizabeth Johnson  Couldn't Keep it to Myself: Testimonies from our Imprisoned Sisters ed. Wally Lamb Carolyn Latshaw The Bridge on the Drina by Ivo Andric That Time I got Drunk and Yeeted a Love Potion at a Werewolf by Kimberly Lemming All The Pretty Horses by Cormac McCarthy  Nathan Hale's Hazardous Tales by Nathan Hale Monika Janas Ink Blood Sister Scribe by Emma Törzs Chain Gang All-Stars by Nana Kwame Adjei-Brenyah  When Among Crows by Veronica Roth The Murderbot Diaries by Martha Wells Elantris by Brandon Sanderson  Tim Mueller The Thirteen Ways we Turned Darryl Datson into a Monster by Kurt Fawver Helliconia Spring by Brian Wilson Aldiss  The Room by Hubert Selby  The Terror by Dan Simmons Lonesome Dove by Larry McMurtry 

In this episode, Steve Fretzin and Russell Knight discuss:Challenges and strategies in scaling a legal practiceBalancing professional and personal commitments effectivelyBuilding and retaining talent within a growing law firmThe role of firm culture and external development in professional success Key Takeaways:Hiring experienced professionals, even at a higher cost, provides stability and reduces the training needs of fresh graduates who require more supervision.Ongoing recruitment through social media and outreach ensures a steady talent pipeline, allowing potential hires to learn about the firm's culture before joining.Investing in external development programs, like trial advocacy courses, enhances lawyers' skills, strengthens loyalty, and shows the firm's commitment to their growth.Hosting team-building events, such as farm-to-table dinners or concert outings, fosters culture, encourages cohesion, and attracts top talent. "Stop being cheap. That dollar isn't your dollar; it's the firm's dollar, and it needs to get spent on people that aren't you." —  Russell Knight Got a challenge growing your law practice? Email me at steve@fretzin.com with your toughest question, and I'll answer it live on the show—anonymously, just using your first name! Thank you to our Sponsors!Rankings.io: https://rankings.io/Rainmakers Roundtable: https://www.fretzin.com/lawyer-coaching-and-training/peer-advisory-groups/ Episode References: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara: https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573About Russell Knight: Russell Knight is an experienced divorce and family law attorney with offices in Chicago and Naples. He has authored over 700 articles and contributed to legal publications, including the Illinois Institute for Continuing Legal Education. Frequently quoted by NBC News and Newsweek, Russell offers expert guidance on divorce, contracts, litigation, and equity issues. Fluent in English, French, and Spanish, he provides strategic support to clients navigating complex family law matters. Connect with Russell Knight:  Website: https://rdklegal.com/Email: russelldknight@gmail.comPersonal LinkedIn: https://www.linkedin.com/in/russell-d-knight/Company LinkedIn: https://www.linkedin.com/company/law-office-of-russell-d-knight/Facebook: https://www.facebook.com/LawOfficeofRussellDKnightInstagram: https://www.instagram.com/divorceattorneyknight/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911  Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

In some ways, building the business of your dreams is like building your dream home. It starts with a concept and vision to create a place where everyone can relax, enjoy themselves, and make great memories in a beautiful space they can't wait to return to. But how do you turn your vision and your story into reality? That's where a professional like today's guest comes in to help. Dala Al-Fuwaires is responsible for some of the most iconic spaces you'll see here in Arizona and around the world. She's the founder, CEO, and principal designer of House of Form, an interior design firm in Phoenix that Dala describes as "experience design" that activates all five senses, helping clients become a go-to hospitality space. Their mission revolves around crafting an accessible form of luxury with an intangible vibe that's ethereal and elusive, all achieved through the medium of impeccable interior design.  In our conversation, Dala shares how House of Form has set itself apart from typical design firms and how she helps her clients tell their stories through design. You'll also hear how her clients become clients for life instead of a "one and done" and what she's doing to inspire others, especially women with a passion for entrepreneurship.  In this podcast interview, you'll learn: How a chance encounter with a fortune teller as a child inspired Dala to follow her passion for architecture and design. The unconventional technique Dala uses with new clients to help them design spaces based on intuition and feeling. How Dala uses equity, “reverse reviews,” and team research trips to build a loyal team and company that can grow and scale together. How Dala's experience with the gender pay gap prompted her to take the leap into entrepreneurship in 2015. The activities and competitions Dala hosts to empower innovators in the Valley.  Interview Resources House of Form House of Form on LinkedIn | Facebook | Instagram | Spotify | YouTube | Pinterest Dala Al-Fuwaires on LinkedIn | Instagram |Facebook | X/Twitter Pulitzer Amsterdam Clockwork: Design Your Business to Run Itself by Mike Michalowicz Donald Miller StoryBrand Traction: Get a Grip on Your Business by Gino Wickman Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Mike Michalowicz

This week, I'm thrilled to welcome a very special guest . . my wife, Bethany Ward! Beth is training for Ironman Austria 2025, and her last long-distance was back in 2019. We thought this would be the perfect opportunity to share how I approach creating a training plan for a new athlete. In this episode, we cover: Structuring a training plan after years of focusing on other events How to find the training volume sweet spot for balance and success The high-performance habits of sleep, nutrition, and stress management that form the foundation of consistent training Key steps Beth can take to improve her swimming technique and efficiency Why an early physio visit is crucial for identifying injury risks, tight muscles, and weaknesses - and how this shapes mobility and strength plans If you're preparing for an Ironman in 2025 and wondering where to begin, this episode will give you the guidance and motivation you need! Listen now and get started on the right track. Beth has recommended the book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. “ 'Black and white' means you're doing your job with competence and efficiency; “color” means you make people feel great about the job you're doing for them."   To grab hold of your FREE infographic '7 steps to swimming faster', click HERE. To get your FREE daily mobility programme, click HERE.   **To get a free copy of my personal daily mobility routine, please click HERE** To contact Beth regarding Life Coaching, please visit her website at BethanyWardLifeCoaching.uk. Sports Nutrition questions - if you have a sports nutrition question that you would like answered on the podcast, please email it to me via Beth@TheTriathlonCoach.com. Join our SWAT/High Performance Human tribe using this link, with a happiness guarantee! You can watch a brief video about the group by going to our website here, and join our SWAT High Performance Human tribe here. Purchase a copy of my High Performance Human e-book featuring more than 30 top tips on how to upgrade your life. If you would like to help offset the cost of our podcast production, we would be so grateful. Please click here to support the HPH podcast. Thank you! Visit Simon's website for more information about his coaching programmes. Links to all of Simon's social media channels can be found here.  For any questions please email Beth@TheTriathlonCoach.com.

In this episode, join me as I sit down with Jilayne Smith, a nurse practitioner who stumbled into the world of short-term rentals and found a new passion for creating unforgettable guest experiences. Jilayne shares her inspiring journey, from initially renting out a mountain home just once a month, to owning another property that she and her husband could renovate and rent out more frequently. You'll hear how her nursing background has shaped her approach to hosting, and the special ways she goes above and beyond to make each guest feel like family. From heartwarming stories of honoring guests who have experienced loss, to the challenges of balancing a full-time job with running her rental business, Jilayne's authenticity and passion shine through. Whether you're a seasoned short-term rental pro or just getting started, this episode is sure to inspire you to infuse more joy, connection into your hosting journey. Listen now and get ready to be captivated by Jilayne's story! HIGHLIGHTS AND KEY POINTS: [01:55] A short introduction about our guest Jilayne Smith, and how she started with STR [04:08] How COVID fueled her passion for STR Designing and Jilayne's transition from being a nurse practitioner [05:54] How has Jilayne's nursing career influenced her passion for hosting and creating lasting family memories [06:45] The importance of building genuine connections with guests in the short-term rental industry [13:03] Jilayne shares how she personalizes guest experiences in her short-term rentals [17:00] Jilayne talks about the joy and fulfillment she derives from her work in short-term rentals [19:59] How Jilayne's nursing background influenced her approach to communication and guest interactions [23:03] The importance of responding thoughtfully to guest reviews [24:50] Jilayne reflects on how imposter syndrome shapes her view of her achievements and strengths in the short-term rental business [27:46] Recognizing and valuing one's unique journey and strengths and the value of having a network in the short-term rental space [33:17] How Jilayne resonated with the book Unreasonable Hospitality [39:13] What is the biggest challenge Jilayne has experienced and how she navigated it  [43:04] The lightning round Golden Nuggets: “It is really important never to measure your progress by someone else's ruler.” “Lean into your uniqueness, but don't ever let there be a barrier to other people in our space.” “I think having a network in that space is so crucial, because you just get to see so many different people's way of doing something.” Let's Connect! Website: https://www.thenest-collective.com/ Instagram: https://www.instagram.com/thenest_collective/ Resources Mentioned: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Clients don't just want great service. They value and prioritize experiences that stand out, that feel personalized, and that make them superfans of a brand or business.  So how can you create unforgettable experiences that your clients will rave about to their friends? Today, Megan and Gina share some memorable experiences from the consumer side, and they share their tips on how it all relates to wedding pros.----Links Mentioned:Time-Saving Client Questionnaire Bundle: https://www.theplannersvault.com/shop/p/time-saving-questionnaire-bundleThe Planner's Vault Client Experience Bundle: https://www.theplannersvault.com/shop/p/client-experience-bundleWhat to Gift Your Couples and Vendors: https://www.theplannersvault.com/blog/what-should-a-wedding-planner-gift-to-couplesThe Planner's Vault Discovery Call Guide:  https://www.theplannersvault.com/shop/p/effortless-consultations-a-6-step-framework-for-booking-dream-clientsa'Verde Cocina + Tequila Library: https://www.averdecary.com/Midtown Pediatric Dentistry: https://www.midtownkidsdentist.com/Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect: https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573/Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention: https://www.amazon.com/Giftology-Increase-Referrals-Strengthen-Retention/dp/1619614332-----(00:02:23) Elevating Client Experiences for Loyal Customers(00:05:21) First Impressions at the New Vet(00:13:55) Why Megan's daughter cried when she COULDN'T go to the Dentist!(00:23:45)  Flaming Churros, Boomboxes, Orange Juice Spray, and SHOTS!(00:27:58) Personalized Wedding Thank-You - One Easy but Special Gift---Today's episode is brought to you by The Planner's Vault. The doors are currently closed for The Planner's Vault, but join the wait list now so you can be the first to know when the doors re-open.Weddings for Real on Social Media:Instagram: @weddingsforrealFacebook: @weddingsforrealtwitter: @weddingsforrealHosted by Megan Gillikin, Weddings for Real is presented by The Planner's Vault, and is produced by Earfluence. --FREE Lead Magnet Workshop happening on Tuesday, October 22 @ 12:30 PM ET/9:30 AM PST - Replay Available: https://learn.theplannersvault.com/leadmagnet

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care. Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.    Learn more about the Veterinary Emergency Group. Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.

Read to turn your service into an extraordinary experience? In this episode of The Agent of Wealth Podcast, the Bautis Financial team discusses the most recent book assignment in their monthly Book Club, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Unreasonable Hospitality is a captivating book about how going above and beyond can create unforgettable experiences for customers, or clients. Discover actionable takeaways, inspiring anecdotes, and strategies to elevate your service to new heights!In this episode, we discuss:What unreasonable hospitality is, and what sets it apart from traditional notions of hospitality.The importance of empowering team members to exceed expectations and foster a culture of creativity and collaboration.How affirmation can be leveraged as a tool for motivation and trust-building within teams.The challenges of executing unreasonable hospitality effectively in various contexts, and how to overcome them.And more!Resources:Episode Transcript & Blog | Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect | Bautis Financial: 8 Hillside Ave, Suite LL1 Montclair, New Jersey 07042 (862) 205-5000 | Schedule an Introductory Call

Building a successful law practice is a lot easier when you focus on the right things. And that's exactly how attorney Elise Buie built a thriving practice that's both financially lucrative and immensely enjoyable. In this episode she shares her top three secrets to massive success. In this episode, you will hear: Building a successful law practice with controllable elements and technology Importance of self-reflection and personal responsibility in legal practice Utilizing AI and technology to streamline law firm operations Effective delegation and outsourcing for solo and small firms Emphasis on stoic principles and focusing on the process over results Practical strategies for implementing SOPs and boosting productivity Resources from this Episode Elise Buie Family Law (website) The Teachings of Don Juan: A Yaqui Way of Knowledge, Carlos Casteneda Relentless Solution Focus: Train Your Mind to Conquer Stress, Pressure, and Underperformance, by Dr. Jason Selk Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara Fair Play: A Game-Changing Solution for When You Have Too Much to Do (and More Life to Live), Eve Rodsky Joey Vitale's Skybreaker website (helps lawyers find overseas VAs) General Resources Click for a list of the Best Tech Tools for Lawyers Subscribe to: The 80/20 Principle Check out my Law Firm Systems Intensive Join: '80/20 Inner Circle' (valuable business insights for small firm owners) Read: The 80/20 Principle: The Secret of Achieving More with Less, by Richard Koch Get my new email course: ChatGPT for Lawyers (it's free)   General Resources Learn to use technology to reduce friction & gain freedom with this resource: https://www.the8020lawyer.com/ Focus on these essential tech tools for maximum traction in your practice. Take this short law practice assessment to identify your main strengths & weaknesses. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. Thanks to My Sponsor Smith.ai Smith.ai is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai, you're hiring well-trained, friendly receptionists who can respond to callers in English or Spanish. If there's one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of. Plans start at $210/month for 30 calls, and pricing starts at $140 for 20 chats, with overage at $7 per chat. They offer a risk-free start with a 14-day money-back guarantee on all receptionist and live chat plans, including add-ons (up to $1000). And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a risk-free start with a 14-day money-back guarantee now (and learn more) at smith.ai. Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com Let them know we sent you.  

Podcast: Do Business. Do Life. — The Financial Advisor Podcast — DBDL (LS 46 · TOP 1% what is this?)Episode: 078: Will Guidara - Unreasonable Hospitality & Lessons from the World's #1 RestaurantPub date: 2024-08-21Today, I'm talking with Will Guidara, a world-renowned restaurateur and author of the best-selling book, Unreasonable Hospitality. At just twenty-six, Will took over Eleven Madison Park, a struggling two-star brasserie that had never quite matched its majestic room. Eleven years later, it was named the best restaurant in the world.In this episode, not only will you hear how Will pulled off this unprecedented transformation, but you're going to get a masterclass in hospitality and actionable tips on how to turn an ordinary service (like financial advising) into exceptional experiences for your clients.3 of the biggest insights from Will Guidara …The pursuit of excellence and the story of how Will created the #1 restaurant in the world. The power of unreasonable hospitality – and how to use “The 95/5 Rule” to create unforgettable experiences that your clients will talk about for years.What high net-worth clients really want! Find out why understanding, flexibility, and personalized care are non-negotiables for attracting high-value clients like Will.GIFT FROM THIS EPISODE + JOIN THE DBDL INSIDER CREWToday's Gift: Get a free copy of Will's book, "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" [while supplies last]To get access to today's free gift AND become a DBDL Insider with VIP access to future resources and exclusive content, text "78" to 785-800-3235. *Message and data rates may apply. Reply STOP at any time to opt-out of receiving text messages.SHOW NOTEShttps://bradleyjohnson.com/78FOLLOW BRAD JOHNSON ON SOCIALTwitterInstagramLinkedInFOLLOW DBDL ON SOCIAL:YouTube - Full InterviewsYouTube - Clips from the ShowTwitterInstagramLinkedInFacebookDISCLOSURE These conversations are intended to provide financial advisors with ideas, strategies, concepts and tools that could be incorporated into the advisory practice, advisors are responsible for ensuring implementation of anything discussed is in accordance with any and all regulatory and compliance responsibilities and obligations.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.The podcast and artwork embedded on this page are from Brad Johnson, which is the property of its owner and not affiliated with or endorsed by Listen Notes, Inc.

In this episode of Bean There, Done That!, host Phil Di Bella dives deep into the crucial topic of retaining top talent with special guest Lauren Karan. Lauren, an expert in recruitment and organisational coaching, shares her extensive knowledge on creating effective hiring strategies and fostering a culture of retention. They explore the importance of understanding your business's pain points, aligning hiring strategies with growth goals, and continuously building a pipeline of potential hires. Lauren emphasises the significance of leadership, inclusivity, and emotional engagement in retaining staff and offers practical tips on interviewing and onboarding processes. Whether you're in hospitality or any other industry, this episode is packed with actionable insights to help you build and maintain a high-performing team.Key Topics and Themes:The importance of retaining top talent versus merely recruitingStrategies for proactive hiring and avoiding desperation in recruitmentCreating a robust and effective recruitment processUtilising behavioural questions and psychometric testing in interviewsThe role of leadership and culture in employee retentionPractical tips for interviewing and selecting the right candidatesThe value of involving your team in hiring decisionsBalancing competitive wages with performance expectationsBuilding a sense of belonging and emotional engagement in your teamRecognising when and how to promote within your organisationTakeaways:Effective recruitment processes are crucial for improving retention outcomes.Always be on the lookout for great talent and maintain a continuous hiring mindset.Leadership and culture are key drivers of employee retention; make your team feel valued and heard.Behavioural questions in interviews help reveal true capabilities and fit.Competitive wages should be balanced with clear performance expectations and a strong value proposition.Involve your team in hiring decisions to foster a sense of ownership and belonging.Promote from within by identifying and nurturing employees who take initiative and show leadership potential.Time-Stamped Key Points:00:05 - Introduction to the main topic: retaining top talent01:30 - Phil introduces guest Lauren Karan and her background03:45 - The importance of linking hiring strategy with business goals08:20 - Tips for hiring in a competitive and transient market15:10 - The significance of behavioural interviewing and asking for specific examples22:30 - The role of leadership and culture in retaining employees28:45 - Real-life examples of effective customer service and team dynamics34:50 - Balancing wages with performance and commercial viability41:20 - Identifying and promoting top performers within your team50:10 - Strategies for continuous recruitment and building a talent pipeline57:00 - Closing thoughts and the importance of simple, actionable stepsAbout Our Guest:Lauren Karan is a specialist in technical and engineering recruitment within the building and civil construction market. With over 12 years of experience, Lauren holds a degree in psychology, accreditation in behavioural interviewing and psychometric testing, and certification as an organisational coach. Her hands-on, strategic approach to recruitment has set her apart in the industry, making her a sought-after expert in finding and retaining top talent.Links and Resources:Book: "Belonging" by Owen EastwoodBook: "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will GuidaraPodcast: Building Doors by Lauren KaranDon't miss this insightful episode with Lauren Curran as we uncover the secrets to retaining top talent and building a high-performing team. Listen now on your favourite podcast platform and accelerate your potential with The Coffee Commune.Produced by The Podcast Boss. For more information, visit thepodcastboss.com.#TalentRetention, #RecruitmentStrategies, #EmployeeEngagement, #Leadership, #WorkCulture, #HospitalityIndustry, #BusinessGrowth, #CoffeeCommune, #PhilDiBella, #LaurenCurran, #BeanThereDoneThat#TalentRetention, #RecruitmentStrategies, #EmployeeEngagement, #Leadership, #WorkCulture, #HospitalityIndustry, #BusinessGrowth, #CoffeeCommune, #PhilDiBella, #LaurenCurran, #BeanThereDoneThat

Today, I'm talking with Will Guidara, a world-renowned restaurateur and author of the best-selling book, Unreasonable Hospitality. At just twenty-six, Will took over Eleven Madison Park, a struggling two-star brasserie that had never quite matched its majestic room. Eleven years later, it was named the best restaurant in the world.In this episode, not only will you hear how Will pulled off this unprecedented transformation, but you're going to get a masterclass in hospitality and actionable tips on how to turn an ordinary service (like financial advising) into exceptional experiences for your clients.3 of the biggest insights from Will Guidara …The pursuit of excellence and the story of how Will created the #1 restaurant in the world. The power of unreasonable hospitality – and how to use “The 95/5 Rule” to create unforgettable experiences that your clients will talk about for years.What high net-worth clients really want! Find out why understanding, flexibility, and personalized care are non-negotiables for attracting high-value clients like Will.GIFT FROM THIS EPISODE + JOIN THE DBDL INSIDER CREWToday's Gift: Get a free copy of Will's book, "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" [while supplies last]To get access to today's free gift AND become a DBDL Insider with VIP access to future resources and exclusive content, text "78" to 785-800-3235. *Message and data rates may apply. Reply STOP at any time to opt-out of receiving text messages.SHOW NOTEShttps://bradleyjohnson.com/78FOLLOW BRAD JOHNSON ON SOCIALTwitterInstagramLinkedInFOLLOW DBDL ON SOCIAL:YouTube - Full InterviewsYouTube - Clips from the ShowTwitterInstagramLinkedInFacebookDISCLOSURE These conversations are intended to provide financial advisors with ideas, strategies, concepts and tools that could be incorporated into the advisory practice, advisors are responsible for ensuring implementation of anything discussed is in accordance with any and all regulatory and compliance responsibilities and obligations.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Will Guidara: Unreasonable Hospitality Will Guidara is the former co-owner of Eleven Madison Park, which under his leadership received four stars from the New York Times, three Michelin stars, and in 2017 was named #1 on the list of the World's 50 Best Restaurants. He has co-authored four cookbooks, was named one of Crain's New York Business's 40 Under 40, and is the recipient of WSJ Magazine's Innovator Award. He is the author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect*. We expect hospitality from a restaurant or hotel, but we often miss opportunities for this mindset at work. In this conversation, Will and I discuss effective leadership as an act of hospitality, not only for the organization and team — but for the leader themselves. Key Points Service is black and white. Hospitality is color. Hospitality elevates service not only for the person receiving it, but for the person delivering it. Hospitality is a dialogue, not a monologue. With employees, this means giving feedback continuously. When offering criticism, make a charitable assumption. The message is still the message, but the context matters. Giving attention to your top performers does a lot to invest others their work. Make it cool to care. Resources Mentioned Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect* by Will Guidara Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes How to Lead Part-Time Staff, with Chris Deferio (episode 289) Five Steps to Hold People Accountable, with Jonathan Raymond (episode 306) The Mindset to Help Your Organization Grow, with Tiffani Bova (episode 633) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Regan Robertson and Dr. Chad Johnson, your hosts of the award-winning Everyday Practices Dental Podcast, add to their asynchronous business book review series as they continue their discussion which began in the previous episode about Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by author Will Guidara. In this episode, Regan and Dr. Chad talk more in depth about Guidara's Win-Win-Win philosophy (customer satisfaction, employee engagement, and business prosperity). Learn why fostering a sense of ownership among team members not only benefits the business but also enhances customer experience.

Regan Robertson and Dr. Chad Johnson, your hosts of the award-winning Everyday Practices Dental Podcast, continue their asynchronous business book review series as they discuss Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by author Will Guidara. In this episode, Regan and Dr. Chad talk about Guidara's 95/5 rule which states, “Manage 95 percent of your business down to the penny; spend the last five percent foolishly.” You will learn how hospitality can transform ordinary encounters into extraordinary memories.

Kitchens – like any professional environment – need effective leadership. This means staying calm, promoting clear communication, and creating a learning environment where team members feel valued and motivated. Professional kitchens run well are the epitome of the We Not Me philosophy.This week, Dan and Pia are joined by Simon Zatyrka, a former executive chef who's spent most of his career in professional kitchens around the US. He's the founder of the Culinary Mechanic, where he coaches chefs on leadership and building a positive culture in the kitchen, offering a mix of on-site and virtual consulting.Three reasons to listenTo understand the importance of team building and development in high-pressure environmentsTo learn about the dynamics and leadership strategies used in professional kitchensTo discover how to create a productive and positive culture within a teamEpisode highlights[00:13:55] Inside a professional kitchen[00:23:56] Having key conversations[00:25:47] When communication breaks down[00:28:11] Just so you are aware[00:29:49] Simon's leadership tip[00:31:41] Takeaways from Pia and DanLinksConnect with Simon via LinkedInUnreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, by Will GuidaraTeam of Teams: New Rules of Engagement for a Complex World, by Stanley McChrystal, David Silverman, Tantum Collins and Chris FussellChef Journeys – Simon's podcastLeave us a voice note

What if your rhythms of life could bring a sense of delight AND security in your life, while also making you more hospitable to the people around you? Hannah and Kris invite us to consider what we can learn from Will Guidara, his pursuit to have the number one restaurant in the world, and his book ‘Unreasonable Hospitality'. Links + resources from this episode: ‘Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect' by Will Guidara Find us on Instagram at @itsrhythmspodcast Read a transcript of this episode --- Send in a voice message: https://podcasters.spotify.com/pod/show/itsrhythms/message

When Will Guidara decided to serve a two-dollar hot dog in his four-star New York restaurant, his life was changed forever. This move to create a personalized street food experience for out-of-town customers earned such a positive reaction that Will began to practice "unreasonable hospitality" full-time, seeking out new and creative ways to create extraordinary experiences. His national bestseller, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, details the service and leadership lessons he's learned throughout his restaurant career, and in today's episode, he shares surprisingly simple ideas to help you craft memorable moments centered on human connection, no matter what business you're in. As founder of the creative hospitality agency Thank You and host of the Welcome Conference, Will also has some practical advice for business owners that will make you reconsider your definition of hospitality and transform your approach to customer service. Join us as we explore the importance of the daily huddle, why crazy generosity doesn't need to cost a lot, what Will means by “one size fits one,” and more! 

How can the concept of "Unreasonable Hospitality" reshape the landscape of customer experience within the contact center? In this podcast, Will Guidara, former co-owner of Eleven Madison Park and author of "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect," shares impactful business insights. His insights into hospitality, leadership, and customer service provide valuable lessons for businesses seeking to enhance their customer experience and build a customer-focused culture. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

Éléonore Crespo a toujours rêvé de monter sa boîte. Avec un profil scientifique, elle étudie d'abord l'informatique quantique, puis se dirige peu à peu vers la finance. En près de 10 ans, Éléonore intègre plus d'une dizaine de boîtes : de JCDecaux, en passant par Alan, Index Venture, Spendesk ou encore Google. Son objectif est clair : nourrir sa curiosité et apprendre toujours plus. De ces expériences, Éléonore en vient à une conclusion : toutes les boîtes de plus de 10 000 collaborateurs sont confrontées aux mêmes problématiques de prise de décision. Alors, en 2019, elle fonde Pigment, un service de SaaS qui accompagne les grandes entreprises à la prise de décision. Le tout, en unifiant les données de chaque service sur une seule et même plateforme. Éléonore s'associe à Romain Niccoli, cofondateur de Criteo, pour codiriger Pigment. Main dans la main, ils fondent un empire et s'emparent du marché américain. De Figma, à Calvin Klein en passant par Tommy Hilfiger, tous recommandent leurs services. Les chiffres sont impressionnants : En 2022, les revenus de Pigment explosent, avec 600% de croissance. En juin 2023, Pigment lève 88 millions de dollars. 50% de leurs revenus proviennent des États-Unis. Aujourd'hui, Pigment regroupe 300 collaborateurs, dont 200 embauchés ces 12 derniers mois. Quelle est la recette de ce succès fulgurant ? Dans cet épisode, Éléonore raconte : L'importance de l'expérience client ; Comment elle recrute les meilleurs profils en 7 entretiens ; Comment elle a réussi à lever des sommes astronomiques ; Pourquoi avoir choisi d'être co-CEO ; TIMELINE : 00:00:00 - Introduction 00:08:45 - Qui est Éléonore Crespo et qu'est-ce que Pigment ? 00:21:43 - JCDecaux : une source d'inspiration 00:28:15 - L'importance de l'expérience client 00:51:12 - Comment véhiculer ses valeurs à ses collaborateurs ? 01:12:58 - S'entourer des bonnes personnes pour apprendre 01:20:41 - Pourquoi être co-CEO ? 01:29:12 - La fin de l'hyper verticalisation 01:36:09 - L'offre de Pigment 02:06:45 - L'intelligence artificielle : on en est où ? 02:22:57 - Le processus de recrutement 02:29:48 - Lever 88 millions de dollars 02:41:59 - La genèse de Pigment 02:47:59 - Equilibre vie professionnelle / vie personnelle 02:51:26 - Les traditionnelles questions de fin d'épisode Avec Éléonore, nous avons cité d'anciens épisodes de GDIY : #109 - Olivier Brourhant - CEO Mantu - 55 pays, 96% de croissance annuelle, un demi-milliard de CA en 13 ans… tous les secrets pour “Scaler” #195 - Stephan André - l'Art Oratoire - Changer l'histoire de l'humanité avec des mots #210 - David Gurlé - Symphony - Apprendre aux côtés de Bill Gates à son apogée, le succès fou et les apprentissages d'un entrepreneur méconnu #245 - Jean-Baptiste Rudelle - Criteo - Soyez audacieux, rêvez grand et n'abandonnez jamais #249 - Frédéric Biousse - Experienced Capital - Prendre la vie comme une partie de Monopoly #250 - Alain Ducasse - Chef - Faire de sa cuisine un apprentissage, une passion et une marque mondiale #252 - Michaël Benabou - Financière Saint James - L'autre fondateur de Veepee qui s'est émancipé pour créer son empire #263 - Jean-Marc Jancovici - Carbone 4 - Décroissance, nucléaire, innovation : agir sous la contrainte ou par cas de conscience ? #358 - Rachel Delacour - Sweep - Réduire l'impact carbone des géants, pour de vrai #352 - Stanislas Polu - Dust - La vérité sur ce que l'IA nous réserve #352 - Juliette Lévy - Oh My Cream ! - Se mesurer aux géants de la beauté, casser les codes des DNVB, et tout rafler #346 - Jean-Claude Biver - Biver Watches - Leçons d'une légende de l'horlogerie de luxe Avec Éléonore, nous avons parlé de : JCDecaux Olivier Pomel de Datadog Sweep Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, de Will Guidara Delivering Happiness / L'entreprise du Bonheur, de Tony Hsieh The innovator's dilemma, de Clayton M. Christensen Amp It Up: Leading for Hypergrowth by Raising Expectations, Increasing Urgency, and Elevating Intensity, de Frank Slootman Éléonore vous recommande de lire: L'économie du bien commun, de Jean Tirole La musique du générique vous plaît ? C'est à Morgan Prudhomme que je la dois ! Contactez-le sur : https://studio-module.com. Vous souhaitez sponsoriser Génération Do It Yourself ou nous proposer un partenariat ? Contactez mon label Orso Media via ce formulaire. On embrasse Thomas Pesquet qu'Eléonore et moi-même rêvons d'entendre sur ce podcast ! Vous pouvez contacter Éléonore sur LinkedIn et par mail via eleonore@gopigment.com, ou accéder aux services de Pigment sur www.gopigment.com.

"The Remarkable Power of Giving People More Than They Expect"

Today, we are scaling up our knowledge of supply chain management and small business resilience with our special guest, Dave Fitzgerald. Dave, who oversees a small team at a 102-year-old chemical manufacturing company, shares his expertise on critical topics that impact water treatment professionals. From understanding the complexities of molybdenum and the challenges of azole tariffs to navigating the phosphonates market, Dave provides valuable insights to help you make informed decisions in a dynamic landscape. Discover how small businesses like Dave's thrived during the COVID-19 pandemic by prioritizing customer needs and maintaining inventory, even in the face of higher costs and delays. Dave's commitment to reliability and customer satisfaction shines through as he discusses the importance of serving customers and shares his willingness to go the extra mile. Join us as we explore the key takeaways from Dave's experience, including the importance of small businesses in finding innovative solutions, the challenges of reshoring, and the potential for lower tariffs to reduce costs. Learn how to apply inventory intelligence to enhance profitability and make better inventory decisions. This episode is a must-listen for water treaters looking to scale up their knowledge and optimize their operations. Tune in to gain valuable insights that can help you thrive in today's ever-changing market. Don't miss this opportunity to enhance your inventory intelligence and boost your bottom line.   Timestamps 1:00 Trace Blackmore invites you to be part of the water community 4:15 Periodic Water Table With James McDonald  6:10 Upcoming Events for Water Treatment Professionals  11:00 Interview with Dave Fitzgerald Of North Metal & Chemical Co. about mastering inventory and product costs 49:30 Lightning Round Questions   Quotes “Molybdenum is a crazy product. Most of the primary molybdenum mines have closed down because there is residual molybdenum available in copper mines. It's a byproduct of copper mines, meaning that the copper market ends up driving how much molybdenum is dug out of the ground.”  - Dave Fitzgerald “The volatility of azoles has been difficult to manage and to import.” - Dave Fitzgerald “Phosphonates go through cycles over the course of the year.” - Dave Fitzgerald “We found during COVID, that it was the small companies that could go ahead and dig in and find ways to take care of customers, when larger companies (just because of the nature of their size), because of the different silos, and sometimes because their key performance indicators would keep them from doing the right thing and making the purchases, it may be these higher prices.” - Dave Fitzgerald   Connect with Dave Fitzgerald  Phone: 717.845.8648 Email: dfitzgerald@northchem.com Website: northchem.com LinkedIn: in/dave-fitzgerald-b9809475 Read or Download Dave Fitzgerald's Press Release HERE   Links Mentioned Industrial Water Week 2024 The Rising Tide Mastermind Scaling UP! H2O Academy video courses Submit a Show Idea AWT (Association of Water Technologies)   2023 Events for Water Professionals Check out our Scaling UP! H2O Events Calendar where we've listed every event Water Treaters should be aware of by clicking HERE or using the dropdown menu.   Books Mentioned The Gap and Gain by Dan Sullivan with Dr. Benjamin Hardy Be Your Future Self Now: The Science of Intentional Transformation by Dr. Benjamin Hardy 10x Is Easier Than 2x: How World-Class Entrepreneurs Achieve More by Doing Less by Dan Sullivan and Dr. Benjamin Hardy Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara  The Goal: A Process of Ongoing Improvement by Eliyahu M. Goldratt with Jeff Cox   Periodic Water Table With James McDonald The chemical formula of citric acid is C6H8O7. Its preferred IUPAC name is 2-hydroxypropane-1,2,3-tricarboxylic acid.  How is citric acid used in industrial water treatment?  In what concentrations is it available?  Have you ever used it?  Is citric acid a strong or weak acid?  Does it react with metals?  If used to clean a system, what precautions or special measures should be taken?  Can citric acid in a system interfere with any water analysis you may be conducting?  

When he was 26, Will Guidara took the helm of a middling brasserie in New York City called Eleven Madison Park. A decade later, it was named the best restaurant in the world. How did he pull off this unprecedented transformation? By practicing unreasonable hospitality. Host: Caleb Bissinger Guest: Will Guidara Book: "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect"

In the book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara shares the story of how Eleven Madison Park leveraged legendary experiences to become recognized as one of the best restaurants in the world. Today, Dustin Prescott and Jason Gillikin discuss how ANY industry can create Unreasonable Hospitality, both for clients and team members. Dustin Prescott on LinkedIn Aldridge Electric Website | Linkedin Today's episode is filmed at the ⁠⁠⁠⁠Earfluence⁠⁠⁠⁠ Podcast Studio in Downtown Raleigh.

In this episode of the 5 Leadership Questions podcast, Todd Adkins and Dan Iten are joined by Danny Franks, the Connections Pastor at the Summit Church in Raleigh, North Carolina, as they discuss the book, "Unreasonable Hospitality" by Will Guidara. The book tells the story of Will Guidara, a New York restaurateur, and his experience running the number-one restaurant in the world. The podcast explores the book's main points, such as the importance of exceptional service and authentic connections, and how they apply to leadership and first impressions within the church. BEST QUOTES “They really focused on the service and what happened in the dining room versus what happened in the kitchen. As church leaders, we can really learn a lot about that as we learn to set up the table for guests as they enter our building.” – Danny Franks “It's important for us to understand that in the context of the church, we need to be aware of where the culture has shifted and to adjust accordingly. Not to water down what we do, if anything, to distill down what we do to serve better.” – Todd Adkins “No matter what industry you're in, service is ultimately important.” – Todd Adkins “When you do your job in color, it means that you make people feel great about the job that you're doing for them. You're doing it to make an authentic connection, which is hospitality.” – Danny Franks “There are certain fads that come and go with the church world, but taking care of humans, that's not ever going to go away. That's something that we need to continue to think about as we try to make people feel welcome and ready to worship the Lord coming into a Sunday service.” – Danny Franks “Repetition is extremely important. Whether it's our vision and values, or any of those things, you can't assume that somebody understands why you're doing it.” – Todd Adkins “A lot of leadership is shifting from being intuitive to intentional, and that's where you get the gains.” – Todd Adkins “Being in the local church, my primary role is built around creating a culture that takes outsiders and makes them insiders.” – Danny Franks “I think a lot of times, especially in the climate that we're in too many people have too few expectations for churches, and they just kind of show up expecting to be disappointed if they show up at all.” – Danny Franks Yes, it's a clear command from Scripture that we must show hospitality. But it's not supposed to point to itself. It's got a point beyond itself as a signpost straight to the Gospel. We can't get that wrong.” – Danny Franks “If we are continually failing, in the implicit or explicit promises that we made to people, and we're not even measuring up to their low expectations for us, we might not ever get a chance to point them to the gospel.” – Danny Franks RECOMMENDED RESOURCES Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara All My Knotted-Up Life: A Memoir by Beth Moore Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer Inside the Magic Kingdom: Seven Keys to Disney's Success by Tom Connellan The Gospel Comes with a House Key: Practicing Radically Ordinary Hospitality in Our Post-Christian World by Rosaria Butterfield

222: Why Doesn't Your Nonprofit Have a Succession Plan? (Mandy Pearce)SUMMARYDo you have a succession plan in place at your nonprofit? Most nonprofits don't, and you may be facing any number of challenges when planning for the inevitable transition that occurs at every organization. In episode #222 of Your Path to Nonprofit Leadership, we learn from Mandy Pearce why having proper strategic and succession plans is vital to an organization's long-term health. She shares the key benefits of having a succession plan and answers questions you might face when planning for one. Mandy discusses how nonprofits can ensure a smooth leadership transition during the succession process that will minimize disruptions to the organization.   ABOUT MANDY Mandy Pearce is the Founder of Funding for Good, which equips organizations with all the skills and tools needed to become successful and sustainable. She continues to enjoy developing this company to meet the changing demands of the nonprofit world. For over two decades, Mandy and her team of experts have shared their proficiency in fundraising through executive coaching, strategic and development planning, seminars and specialized consulting programs. Mandy's dynamic teaching style has brought thousands of people to her presentations at conventions, training workshops and online platforms. Mandy established Funding for Good, Inc. upon the core values of honesty, efficiency, direct communication and bringing sustainable dollars to local communities. Mandy lives in Hickory with her husband, Ricardo, and their two fur babies, Dalli and Max. She and Ricardo also own and operate a successful landscaping and custom woodworking company, Two Green Thumbs and More. On her days off, Mandy enjoys working in their garden, sipping sweet tea on their porch swing with a good magazine and cooking gourmet meals for their family and friends.EPISODE TOPICS & RESOURCES Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will GuidaraLearn more about Mandy here, and check out the resources at Funding for GoodReady for a Mastermind? Learn more here!Check out Patton's book Your Path to Nonprofit Leadership: Seven Keys to Advancing Your Career in the Philanthropic Sector

Will Guidara, a hospitality icon and co-owner of the world-renowned Eleven Madison Park, has championed 'Unreasonable Hospitality,' transforming businesses into unforgettable experiences. With chef Daniel Humm, he led EMP to become the #1 restaurant on the World's 50 Best Restaurants list in 2017. The lessons in his National Bestselling book “Unreasonable Hospitality, The Remarkable Power of Giving People More Than They Expect” applies to everyone, regardless of industry or where they are in their career. PS: Will and I did not know each other before recording this episode. I reached out to him in a cold – highly personalized email. But, because Will lives his mission and true to his personal brand, he took a chance on me, a total stranger. If I can do this, so can every and anyone in their career! Find out how and why: The now famous cocktail napkin combined with some advice from his father changed the trajectory of Will's life. Speaking your most audacious goals into existence works “Adversity is a terrible thing to waste” The Rule of 95/5 and the story of the “blue spoons” will change how you lead and keep yourself focused. YOU need to listen to this to learn from Will and be inspired in your career and life! For hidden job market insider tips and stories subscribe to Loren's newsletter here: "Out of Hiding" Newsletter Here are the goods on Will: Book: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect TedTalk: The Secret Ingredients of Great Hospitality | Will Guidara | TED Instagram: https://www.instagram.com/wguidara/ Twitter: https://twitter.com/wguidara LinkedIn: https://www.linkedin.com/in/willguidara/ Connect with Loren: Website: https://www.portfoliorocket.com/ LinkedIn: https://www.linkedin.com/in/lorengreiff/ Instagram: https://www.instagram.com/portfoliorocket/ Email: Loren@portfoliorocket.com

How can you improve your client experience?In this podcast episode, Jeff Echols and Co-Host Katie Kengas welcomed Will Guidara to Context & Clarity LIVE. Listen the conversation as we talked with Will, renowned restauranteur and author of “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.”To watch the full conversation, visit YouTube. If you enjoy this show, you can find similar content at Gābl Media.

In this episode of the 5 Leadership Questions podcast, Todd Adkins and Dan Iten are joined by Daniel Im who is the Lead Pastor of Beulah Alliance Church in Edmonton, Alberta. During their conversation, they discuss the following questions: What is one thing you've read recently that you would want to pass along? What is one thing that you've listened to or watched recently? What is one tool or resource that you've started to use recently? Daniel, your church just celebrated 80 baptisms. Can you tell us how that came about and what you learned throughout that process? BEST QUOTES "Leadership is disruption. If you are not constantly leading the disruption, and then bringing about change, then someone else or something else is going to disrupt your organization, and you are going to be out of control of that." – Daniel Im “With customer service, we want people in our churches to be well-cared for as guest services are super important to us. But a lot of times we make it very transactional and make it about boxes being checked or processes being created rather than making it about the person.” – Todd Adkins “I don't want to let the pain, the criticism, and the hurt of ministry so affect me that my heart is hard.” – Daniel Im “I feel that we can so easily get caught up in the, “I want the biggest church, I want the biggest name, I want all these things” mindset in our ministries. But you know, when you encounter these people who only want to make Christ famous or when they want growth in their church and organizations for God's glory and not their own, it's a powerful example of where I'd like to me in my own life.” – Dan Iten RECOMMENDED RESOURCES You Are What You Do: And Six Other Lies about Work, Life, and Love by Daniel Im No Silver Bullets: Five Small Shifts that Will Transform Your Ministry by Daniel Im Planting Missional Churches: Your Guide to Starting Churches that Multiply by Ed Stetzer and Daniel Im Managing Corporate Lifecycles (Pb): How Organizations Grow, Age and Die by Ichak Adizes Don't Hold Back: Breaking Free from the American Gospel to Follow Jesus Fully by David Platt Discovering the Gospel in Every Book of the Bible with Tim Keller (YouTube Series) Words with God: Trading Boring, Empty Prayer for Real Connection by Addison Bevere Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara

When it comes to serving others, is there a limit to how much we can reasonably give? This week, Jillene Snell and Chad Hyams discuss how restaurateur Will Guidara radically reinvented generosity as co-owner of Eleven Madison Park in New York City, earning three Michelin stars and two James Beard Foundation Awards. Join us as Jillene and Chad uncover Guidara's insights from his best-selling book, “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.”  This episode covers the following: Serving others [1:15] The color of hospitality [3:50] Respecting every part of the business/person [5:49] Building on top of values [7:52] Genuine relationships matter [10:13] Taking feedback [11:15]  Committing to contributions [13:22] Be excellent [14:10]  Push a little further [15:22]  Nothing is done alone [16:55]  Quotes [18:55]  How can you be #1? [19:54]  Resources mentioned in this episode: 15 Point Plan: https://WinMakeGive.com/15-point-plan/ A PLACE for Wellness Facebook Group (formerly 15 Point Plan for Life): https://www.facebook.com/groups/1223642158083444 Get your copy of “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara: https://amzn.to/3oLuds2 15 Point Plan: Serve Others With Powerful Questions: https://apple.co/3qLrgYZ 15 Point Plan: Giving is a Powerful Way to Serve: https://apple.co/3PectAn Learn about the co-hosts: Jillene Snell: https://www.instagram.com/jillenemay/ Chad Hyams: https://ChadHyams.com/ Ben Kinney: https://www.BenKinney.com/ Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/ More ways to connect: Explore the Win Make Give Podcast Network: https://WinMakeGive.com/ Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up ------ Part of the Win Make Give Podcast Network

In this episode, we bring back for the second time... Steve Schwab from Casago! We cover "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara and how this book can be used to inform and build the best experience for guests of any vacation rental or short-term rental brand. ⭐️ Links & Show NotesAdam NorkoScott FasanoSteve SchwabBook: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Episode 178: Lori takes an opportunity to pitch the book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect,  written by Will Guidara to Vonda and you. When it comes to customer service, Lori knows what it takes as she has a great appreciation for creating superior experience. She shares a few of the many stories and recommends the book for both a good read and source of inspiration. Sponsored by Flower CliqueFlower Clique Prep SchoolReal Life Retail Florist Course

Richard Medcalf reveals how to free up time for the strategic activities that will advance your career. — YOU'LL LEARN — 1) Why productivity won't solve busy-ness. 2) The crucial question that makes you more strategic. 3) The powerful reframe that slashes busywork. Subscribe or visit AwesomeAtYourJob.com/ep867 for clickable versions of the links below. — ABOUT RICHARD — Richard Medcalf describes himself as "what you get if you were to put a McKinsey consultant, a slightly unorthodox pastor and an entrepreneur into a blender". He is the founder of Xquadrant, which helps elite leaders reinvent their 'success formula' and multiply their impact. His personal clients include CEOs of billion-dollar corporations, successful serial entrepreneurs, and the founders of tech 'unicorns'. Richard has advised the C-Suite for over 25 years. After a Masters at Oxford University, where he came top in his year, he joined a premier strategy consultancy and later became the youngest-ever Partner. He then spent 11 years at tech giant Cisco in an elite team reporting to the CEO. Richard is bi-national English/French, lives near Paris, and is happily married and the proud father of two. He has an insatiable love for spicy food and the electric guitar. • Book: Making TIME for Strategy: How to be less busy and more successful • Strategy Score Test: XQuadrant.com/awesomeatyourjob • LinkedIn: Richard Medcalf — RESOURCES MENTIONED IN THE SHOW — • Book: The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results by Gary Keller and Jay Papasan • Book: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara • Past episode: 080: Finding and Doing the One Thing with Jay Papasan • Past episode: 544: How to Build Exceptional Influence in a Noisy Digital Age with Richard Medcalf See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It's time for another DAT Book Club episode! This was a surprise addition, recommended by dentists: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will Guidara. Kiera talks about how this book inspires readers to make their patient experiences special while also being profitable as a business. Check out the full list of DAT's 2023 book club here. Episode resources: Reach out to Kiera  Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, I share a discussion that I had with my Coaches Roundtable. Jonathan Howard, Russell Eubanks, Loubna Zarrou, and I speak about an impactful book that solidifies principles in our industry to create a memorable customer experience.A key point for us to remember is that you don't have to work in hospitality to create a hospitality-grade experience. The most successful businesses are those that create a memorable customer experience because providing your customers with a top-tier experience is the best marketing you can ever buy.The experience that our audience has with us impacts the future they will have with us and the future that other prospective clients will have with us. Word of mouth is the most impactful marketing for your business. To ensure that each experience is seamless, you must get your team on board with the vision of your business. Taking the time to recognize the people on your team and elevate the people who make you better is key to enhancing the impact of the team. Understanding that we owe our success to the efforts of the whole and not that of the individual requires that you nurture the internal relationships in your business.I really enjoyed this conversation, and I know you will too. It is jam-packed with information that can help you take your customer experience to the next level through the lens of hospitality. Tune in today to shift your perspective on how you are serving your customers. In this episode:[01:39] Welcome to the show![02:30] The Coaches Roundtable Book Review[04:52] The important themes we took away from Unreasonable Hospitality.[07:33] People will remember how you make them feel.[10:01] The most successful businesses create memorable experiences for their customers.[13:30] Vulnerability creates genuine connections.[18:29] Every business should have a hospitality mindset.[19:39] Your team will define your customer experience.[22:44] Elevate the people around you.[24:47] Cultivating a culture of hospitality requires ongoing attention.[26:28] What is the metric that you use to measure the experience in your business?[31:22] Hospitality is a mindset.Links & Resources:The InsiderSupport the Trend ReportUnreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will GuidaraConnect with:Jonathan HowardSuccess on .SocialRussell EubanksSecurity Ever AfterLoubna ZarrouLinkedInConnect with Sid:www.sidmeadows.comEmbark CCT on FacebookSid on LinkedInSid on InstagramSid on YouTubeSid on Clubhouse - @sidmeadowsThe Trend Report is proudly sponsored by the Insider, a weekly newsletter delivering a quick dose of insight to get your Monday off to a well-informed start. To learn more or to subscribe for free, please visit https://indeal.org/the-insider/The Trend Report introduction music is provided by Werq by Kevin MacLeod Link:https://incompetech.filmmusic.io/song/4616-werq License:http://creativecommons.org/licenses/by/4.0/ 

Thrilled only begins to describe how excited we are to welcome Will Guidara on today's episode! Will is the former owner of Eleven Madison Park (#1 restaurant in the world in 2017) and the author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. You can watch Will and his team on the Netflix series 7 days out as they reopen Eleven Madison Park after a renovation. He also has a Ted Talk you can find on YouTube. We talk culture, passion for service, what's next for Will, and of course, hospitality. Thank you again to Will Guidara for joining us on Nashville Restaurant Radio! --- Send in a voice message: https://podcasters.spotify.com/pod/show/brandon-styll/message

If you don't know, you can't grow. If you don't measure different indicators, you don't know what's going on in your business, so you can't grow. So you have to be metric-minded if you want to improve. Juliana Stachurski shares this golden nugget in our conversation. Juliana is a marketing strategist who transitioned from bootstrapping her own business to becoming one of the most successful women I know. She helps companies grow beyond their bottlenecks by developing marketing strategies that will take them to the next level. Juliana taught at Vanderbilt University in the past and is now a sought-after speaker. These are some of the topics covered in the episode: The number one thing business owners mess up on How to have a data-driven approach to improve and growPatterns of success from the best of the best Systems to run your business properlyChallenges people face when dealing with marketing strategiesThat hyper-growth that we are all seeking is achievable. We need to infuse passion into our business and have a team to get there. Don't forget that you need a team to achieve your dream. And you also need to have complete confidence that you have something unique to offer the world. Because you really do. Just keep being phenomenal.“In order to be successful, we need to just get to that next ‘yes.' And narrowing our focus, narrowing the conversations that can move the ball forward to get to our ultimate goal.” - Juliana Stachurski In This Episode: - Welcome back to another episode of the Limitless MD podcast- The number one thing business owners mess up on - How to have a data-driven approach to improve and grow - Lessons to grow your company - Identifying talent as a valuable skill - Patterns of success from the best of the best - A philosophy to give to your clients more than they expect - Juliana's chaos killer system - Systems to run your business properly- Traditional education applied in real businesses - Challenges people face when dealing with marketing strategies- Juliana's book recommendations - The impact Juliana wants to have in the world Resources Mentioned: - Book “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara Resources: - Registration link for Physician Wealth Summit- Join our Free community of high-performing physicians: the Physician Wealth Accelerator - https://vikramraya.com/programs/ - Sign up to my email list- Apply to work with Vik and book a clarity call here- Group Coaching Now Open! Apply HereConnect with

Staying ahead of market trends by educating yourself is key to providing an outstanding customer experience and achieving success in the office interiors industry. The future of the dealer in the office furniture industry is evolving in the face of how much technology has integrated itself into our lives post-pandemic. While we can leverage technology, we must also become experts in our industry and solve the problems of our customers while remaining consistent across the market and improving the speed, convenience, and communication in our market.Jorge Anaya, the CFO of Henricksen, and I have a discussion surrounding what the future of our industry looks like from the perspective of the dealer. We agree that the industry needs to work together more seamlessly to provide an amazing experience for our customers. Listen in to this episode to get the scoop on how prioritizing customer service and building strong relationships can allow companies in the office interiors industry to establish themselves as reliable and trustworthy partners for our clients. In this episode:[01:39] Welcome to the show, Jorge![02:31] Jorge's background and how he landed at Henricksen.[04:35] Shining light on the Office Interiors industry and the best way to draw attention and talent to our industry.[07:58] Jorge's unique approach to his role as CFO at Henricksen.[09:42] The strategic growth plan that is responsible for Henricksen's success.[14:36] There is no end point to success. We must continue to evolve with the market.[15:25] How the Office Interiors industry evolved after the pandemic and the challenges dealers face.[19:39] The future of “The Dealer” in our industry.[21:37] Industry experts and the solutions we provide are what drive our sales.[24:30] Leveraging artificial intelligence apps such as ChatGPT in the industry.[29:26] How Henricksen is creating an amazing customer experience.[35:16] Parting words of advice from Jorge and where to connect with him.Links & Resources:The InsiderSupport the Trend ReportEpisode 108 - Hackathons, Predictions and More with Amanda Schneider of ThinkLabUnreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by Will GerardTry ChatGPTConnect with Jorge:HenricksenEmail | LinkedInConnect with Sid:www.sidmeadows.comEmbark CCT on FacebookSid on LinkedInSid on InstagramSid on YouTubeSid on Clubhouse - @sidmeadowsThe Trend Report is proudly sponsored by the Insider, a weekly newsletter delivering a quick dose of insight to get your Monday off to a well-informed start. To learn more or to subscribe for free, please visit https://indeal.org/the-insider/The Trend Report introduction music is provided by Werq by Kevin MacLeod Link:https://incompetech.filmmusic.io/song/4616-werq License:http://creativecommons.org/licenses/by/4.0/ 

For the last ten years, Robert Ribciuc has been working as the Managing Partner of EBITDA Catalyst, helping clients accelerate growth in key valuation metrics. He has a BA in Math and Economics from Harvard and an MBA from Chicago Booth School of Business. In this episode, Robert shares some of his insights on how to deal with different kinds of people in the industry, be it personal or online.   Why you have to check out today's podcast: Get tips on how you could recover and avoid “falls” in your life Learn how to give feedback and criticisms in a nice, positive manner Discover some lesser-known tricks/hints about how the LinkedIn algorithm works   “If enough people notice those behaviors in you, that are all about you – selfish, self-promoting, etc., most of the time, when a comment like that is posted, nobody replies or gives any acknowledgment to that kind of comment, and you can just hear in that wall of silence all the people who are mentally walking away from this person just like you described.” – Robert Ribciuc   Topics Covered: 01:37 – Pre-recording conversation about the pricing community and the different kind of people in the industry 07:10 – How to deal with people who self-aggrandize 11:46 – The recipe for avoiding the next “thud” in your life 17:06 – Why everyone avoids people who are negative, selfish, and self-promoting 20:42 – Why many people are reluctant to give feedback or criticism 23:24 – How to give feedback in a positive and helpful tone 24:31 – Some helpful LinkedIn tips/hints from Mark Stiving 29:04 – (When posting something) Add something positive to the conversation instead of demeaning the author 30:19 – Connect with Robert Ribciuc   Key Takeaways: “Sometimes, pressure brings these behaviors that you and I may be chuckling at and promise ourselves we're not going to be like that.” – Robert Ribciuc “If you remove this artificial constraint we placed on ourselves, like, ‘I got to grow this fast' or ‘I got to be on this trajectory' or ‘I got to reach this amount of money' or whatever, and you just let that balancing act, and rest on what makes you feel most whole and contributing to the world, maybe that's a recipe for avoiding the next thud in your life.” – Robert Ribciuc   People / Resources Mentioned: Savvy Self-Promotion (HBR article): https://hbr.org/2021/05/savvy-self-promotion Unreasonable Hospitality: The remarkable Power of Giving People More Than They Expect: https://www.amazon.com/Unreasonable-Hospitality-Remarkable-Giving-People/dp/0593418573 Richard Bliss: https://www.linkedin.com/in/bliss   Connect with Robert Ribciuc: LinkedIn: https://www.linkedin.com/in/ribciuc/ Email: robert@ebitdacatalyst.com   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mailto:mark@impactpricing.com  

2022 has ended, and today I'm sharing mind frames, book recommendations, and predictions for becoming (even more) limitless in 2023. I also include some economic projections and forecasts to learn about recessions and then opine about the best time to buy real estate in 2023 (and 2024). In this episode, you will get information about the following topics: - Seven threats that can jeopardize your limitless journey- Most significant books that I read and recommend this year - The importance of visualization - Frameworks for optimizing your overall performance - Analysis of recession cycles and when it will be a buyers' market I hope all these lessons are helpful to you. Now buckle up because 2023 is going to be awesome! “Keep your lifestyle as simple as possible because clutter, chaos, overwhelm can slow you down, and it can make your energy state not be in harmony.” - Dr. Vikram Raya In This Episode: - Welcome back to another episode of the Limitless MD podcast- Seven major threats that can jeopardize your limitless journey - A quote to inspire you to become limitless - Biggest books that I read and recommend this year - Warren Buffett's "2 List" Strategy - The importance of visualization - Frameworks for limitless performance - Economics, economic cycles, recessions - The question you should ask your coach or mentor- How to feel better and improve the foundation of your life Resources Mentioned: - Book “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara- Book “Ready, Fire, Aim: Zero to $100 Million in No Time Flat” by Michael Masterson- Book “Joy on Demand: The Art of Discovering the Happiness Within” by Chade-Meng Tan- Book “The Go-Giver, Expanded Edition: A Little Story About a Powerful Business Idea” by Bob Burg - Audible book “The 10X Mentor” by Grant Cardone- Book “$100M Offers: How To Make Offers So Good People Feel Stupid Saying No” by Alex Hormozi- Book “Can't Hurt Me: Master Your Mind and Defy the Odds” by David Goggins- Book “Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork” by Dan Sullivan and Dr. Benjamin Hardy -

The last 50 years in world history have led to influential inventions, and yet still the top four inventions are the wheel, the nail, the compass, and Gutenberg's printing press. Dutch Philosopher Erasmus of Rotterdam lived in chronological proximity to the printing press and was able to expand the influence of his writing.  Books were a non-negotiable for Erasmus, saying, “When I have a little money, I buy books; and if I have any left, I buy food and clothes.” Indeed Erasmus was reported to have little money and so fought through hunger pains for the pleasure of reading.  Attributed to Mark Twain is a saying that should serve as an accountability nudge to leaders, “The (person) who does not read good books has no advantage over the (person) who can't read them.” Here are three books I have read that I would challenge you to consider reading in 2023 in order to grow in fortitude.   Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will Guidara A friend and client Chris Kornman (Entablature Construction and Entablature Realty, New Orleans, La) recommended this book.  Reading during a trip with my family I left a trail of dog-eared and underlined pages of thoughts and ideas.   Guidara walks through how he and a team took the famed Eleven Madison Park restaurant from a nice New York City establishment and transformed it into the number one restaurant in the world according to The World's 50 Best Restaurants, along with four stars from the New York Times, and a coveted three Michelin stars.   Guidara caps a simple thesis of the book with this statement, “whatever you choose to do, be in the hospitality business.” The ultimate quote for busy business owners jumps off of page 116, “you don't want to have 100 keys; you win when you end up with only one - the key to the front door.” From Strength To Strength: Finding Success, Happiness, and Deep Purpose In The Second Half of Life, Arthur C. Brooks If you are in your mid to late thirties or above it is time to begin reading this book.  In 1995, Bob Buford published a book entitled Halftime: Moving From Success To Significance.  It was good and helpful.  Arthur Brooks' manifesto is deep and meaningful.   Brooks confronts what he describes as the “striver's curse…a hidden source of anguish that wasn't just widespread but nearly universal among people who have done well in their careers.”  Many successful business owners and key leaders build up capabilities and then feverishly work to avoid a decline in their capabilities.   Brooks delivers a needed blow, a thoughtful alarm, in order to wake up the leader who is heading off into their second half of life, “Here is the reality: in practically every high-skill profession, decline sets in sometime between one's late thirties and early fifties.  Sorry, I know that stings.” This book invites you to prepare for a “second curve” and a reminder that “what got you to this point won't work to get you into the future - that you need to build some new strengths and skills.”   Brooks then devotes the rest of the book to uncovering those strengths and their rootedness in wisdom, and how those strengths will be diminished in the face of workaholism that keep you tied to the fleetingness of worldly rewards (that rust and evaporate), and your fear of decline.   From Strength to Strength is an important shot of interpersonal cold water with the complimentary encouragement of a loving grandfather. A New Kind Of Diversity: Making the Different Generations on Your Team a Competitive Advantage, Dr. Tim Elmore We have culturally assumed diversity as a cross-section of race and skin color and less about the generational differences that illuminate the modern workplace. Elmore writes, “Millennials and Generation Z will make up 70 percent of the workforce by 2025.  We'd better get to know them.” The older generations say things like, “nobody wants to work anymore” and “the younger generation has a bad work ethic.”  Elmore brings a teaspoon of humility reminding us “we're the ones who gave birth to them and raised them.  If they (truly) were unready for the workforce, we must look in the mirror.” Owners and leaders can moan, complain, and gripe about the new workforce, or we can embrace A New Kind of Diversity.    Elmore's books are loaded with heaps of helpful and digestible research that he skillfully then summarizes into implementable takeaways. A couple of weeks ago I heard of a new 23-year-old Director of Marketing at a large company.  That same company has a 64-year-old Director of Estimating.  That is an unprecedented span of four generations working together on one team. It will be imperative that we all put in the work to understand generational tendencies, realities, nuances, and grow multi-lingual in speaking to others the way they wish to be spoken to as we all push towards a unified end. Elmore recommends not just diversity training…but unity training. Of the books mentioned above, Business On Purpose receives no compensation or recommendation. Books are always a worthy investment of your time, attention, and leadership. Test Prep Insight reported that 48.5% of adults did not read a book in 2022…let's change that and all become book nerds in 2023! Part of our work at Business On Purpose is working with business owners and key leaders to hold them accountable to the things that will help liberate you from chaos so you can make time for the things that matter…like reading. Go to mybusinessonpurpose.com/healthy to get a free assessment on the health of your business to get started.  

Will Guidara made his name in the hospitality industry as the co-owner of Eleven Madison Park, transforming it from a "good" New York restaurant to a 3 Michelin star establishment that was ranked number one on "The World's 50 Best Restaurants" list in 2017. In his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect, Will shares his personal memoir and manifesto, outlining his business management philosophy on the art of service. Together with Martin Reeves, Chairman of BCG Henderson Institute, Will discusses how to be intentional in the pursuit of relationships with both the people you work with and those you serve, and the impact of digging deeper to explore new creative approaches that turn ordinary transactions into extraordinary experiences. *** About the BCG Henderson Institute The BCG Henderson Institute is the Boston Consulting Group's think tank, dedicated to exploring and developing valuable new insights from business, technology, economics, and science by embracing the powerful technology of ideas. The Institute engages leaders in provocative discussion and experimentation to expand the boundaries of business theory and practice and to translate innovative ideas from within and beyond business. For more ideas and inspiration, sign up to receive BHI INSIGHTS, our monthly newsletter, and follow us on LinkedIn and Twitter.

Will Guidara is the former co-owner of Eleven Madison Park and the NoMad, and is the cofounder of the Welcome Conference, an annual hospitality symposium. In 2017, Eleven Madison Park was voted the world's best restaurant by The World's 50 Best Restaurants annual ranking.  He has coauthored four cookbooks, was named one of Crain's New York Business's 40 Under 40, and is a recipient of WSJ Magazine's Innovator Award. His new book is called Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.   Some interesting insights from this episode: Unreasonable hospitality is being just as relentless, as focused, as intentional in your pursuit of how you make people feel as you are with every other facet of what you do for a living. One of our most deeply held needs as human beings is we want to feel known and seen. One of Will's favorite quotes that speaks to hospitality is one from Maya Angelou: “People will forget what you say. They'll forget what you do. But they'll never forget how you made them feel.” “If you don't understand the importance of your work, the nobility of what you put out into the world every day, it's very hard to be the best version of yourself consistently.” He has kept a paperweight on his desk since he was a child which reads: “What would you attempt to do if you knew you could not fail?” If you don't have the confidence and conviction to answer it honestly, it's unlikely you'll ever achieve it. Whenever you're leading a group of people, it's one thing to have a good idea. It's meaningless if you can't convey that idea to your team such that you're all moving in unison and in the same direction. It's important to be both “restaurant smart” and “corporate smart”. That is, balancing what's best for the guests with what's best for the bottom line. To become the number one restaurant in the world, he had to balance a culture of excellence with a culture of unreasonable hospitality. “If you are not being as intentional, as relentless, and as unreasonable about how you make people feel as you are about whatever product you make or service you offer, you are leaving extraordinary opportunities on the table.”   Notes: Book: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect The Welcome Conference

This week on Deep in the Weeds we are in New York City and we are kicking off with one of the most influential and inspirational restaurateurs of the modern era.  With a father who plied his trade in the hospitality sector, Will Guidara (Unreasonable Hospitality, The Big Brunch) grew up learning the magic of, and the personal costs associated with a career in food. After years of cutting his teeth in some of the USA's best restaurants he took Eleven Madison Park all the way to Number 1 restaurant in the world. As he releases his new book Unreasonable Hospitality - The Remarkable Power of Giving People More Than They Expect; he joins Huck for one of the most inspiring episodes we've had on the network. https://www.instagram.com/wguidara/?hl=en Follow Deep In The Weeds on Instagram    https://www.instagram.com/deepintheweedspodcast/?hl=en Follow Huck https://www.instagram.com/huckstergram/ Follow Rob Locke (Executive Producer) https://www.instagram.com/foodwinedine/ LISTEN TO OUR OTHER FOOD PODCASTS https://linktr.ee/DeepintheWeedsNetwork

Osayi Endolyn is a journalist, cookbook author, and cultural commentator of the highest degree. In this action-packed episode, we talk about her latest cookbook project, Ghetto Gastro Presents Black Power Kitchen. We find out about what goes into writing a cookbook that isn't structured like a typical cookbook, and we go back to hear about Osayi's life growing up around California, her early work in TV and film, and her assessment of what the Ghetto Gastro authors describe as “hood Chinese” food. This talk is a long time coming, and we hope you enjoy getting to know one of food media's great voices.Also on the show, restaurateur and former Eleven Madison Park owner Will Guidara stops by to talk about his new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect.More from Osayi Endolyn:Assisted Living [Oxford American]Christmas With Musicians Is as Sweet as It Sounds [Food & Wine]I Drove 300 Miles Through the Low Country for Life-Changing Food [CN Traveler]

Today I talked to Will Guidara, author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Optimism Press, 2022). Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve. Christopher Russell (Host) spent 35 years working for some of the leading hospitality groups in the country, starting with the Clyde's Restaurant Group in his native Washington D.C. and with Union Square Hospitality Group, Patina Restaurant Group, and Restaurant Associates in New York City. He is honored to have been director of restaurant operations at both Mets (Opera and Museum), and to have been entrusted with roles at Gramercy Tavern where he was a member of the opening service team and Union Square Cafe (16th Street) where he served as General Manager. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Today I talked to Will Guidara, author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Optimism Press, 2022). Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve. Christopher Russell (Host) spent 35 years working for some of the leading hospitality groups in the country, starting with the Clyde's Restaurant Group in his native Washington D.C. and with Union Square Hospitality Group, Patina Restaurant Group, and Restaurant Associates in New York City. He is honored to have been director of restaurant operations at both Mets (Opera and Museum), and to have been entrusted with roles at Gramercy Tavern where he was a member of the opening service team and Union Square Cafe (16th Street) where he served as General Manager. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/food

Today I talked to Will Guidara, author of Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Optimism Press, 2022). Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve. Christopher Russell (Host) spent 35 years working for some of the leading hospitality groups in the country, starting with the Clyde's Restaurant Group in his native Washington D.C. and with Union Square Hospitality Group, Patina Restaurant Group, and Restaurant Associates in New York City. He is honored to have been director of restaurant operations at both Mets (Opera and Museum), and to have been entrusted with roles at Gramercy Tavern where he was a member of the opening service team and Union Square Cafe (16th Street) where he served as General Manager. Learn more about your ad choices. Visit megaphone.fm/adchoices

Will Guidara, Restaurateur and Founder of Thank You, discusses his book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.  See omnystudio.com/listener for privacy information.

Will Guidara, Restaurateur and Founder of Thank You, discusses his book Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. Hosts: Carol Massar and Tim Stenovec. Producer: Paul Brennan.  See omnystudio.com/listener for privacy information.

If you've ever thought that hospitality is only for… well, the hospitality industry… think again! Your customers are craving human connection more than ever – whether they're staying in a hotel or buying a pair of socks. And genuine acts of hospitality don't have to be extravagant or break the bank to have an impact. In today's episode, Donald Miller talks with Will Guidara, James Beard Award winning restaurateur and author of the new book, Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. James shares how implementing unreasonable hospitality was key in leading to Eleven Madison being voted the best restaurant in the world. He also breaks down how you can start practicing unreasonable hospitality to grow your business and enrich the lives of those around you!   Order Will Guidara's new book, Unreasonable Hospitality, at UnreasonableHospitality.com or wherever you buy books.    --   PRE-ORDER THE NEW BOOK HOW TO GROW YOUR SMALL BUSINESS AND GET A PROVEN 6-STEP PLAN FOR GROWTH: GrowYourSmallBusiness.com   SUBMIT FOR YOUR CHANCE TO GET COACHED ON THE PODCAST: BusinessMadeSimple.com/Podcast    GET YOUR CUSTOMIZED FLIGHT PLAN FOR GROWING YOUR BUSINESS: SmallBusinessFlightPlan.com   FIND AND FOLLOW US ON INSTAGRAM: Instagram.com/BusinessMadeSimple