Enrollment Insights Podcast

Knowing how students are weighing options and making their enrollment choice is critical to data-driven success. Knowing the trends and how the class of 2025 might change is even more important and with 9 years of data nobody can provide those insights like Niche.

Are you a K-12 marketing or communications professional looking to harness the power of data? This webinar is tailored just for you. Dive into the intricacies of Google Analytics 4 (GA4) and discover how to extract valuable insights that can shape your marcomm strategies and boost student engagement. This session will build on our prior GA4 webinars to help you learn to track essential metrics and apply data-driven tactics. Equip yourself with the tools to make impactful, data-informed decisions for your school or district.

Join Dana Nelson-Isaacs, Founder and Principal of DNI Consulting, for an engaging workshop that promises to turn your market research struggles into strategic successes! She dove into research fundamentals tailored for K-12 independent schools, discovering the key questions to ask to unlock critical insights into your local market dynamics. By the end of this playful yet powerful workshop, you'll be equipped with actionable strategies to troubleshoot enrollment challenges and drive your school's growth with confidence.

Gloria Diaz Ventura, the Director of Admission & Enrollment Management at Flintridge Sacred Heart Academy, led an insightful session on data-driven enrollment marketing strategies. Learn how Gloria is using industry data and insights from the past school year to fine-tune her student recruitment approach for 2024-25. She'll share the specific data sets she used, the cross-functional team involved in the process, and her methods for refining strategies for the upcoming school year. Whether you want to enhance your enrollment efforts or gain new perspectives on data-driven decision-making, this session will offer actionable insights and practical advice you won't want to miss.

Join Lisa Campo, the Director of Digital Engagement at Flint Hill School, for an insightful session on creating an enrollment-driven digital marketing strategy. Lisa shared her expertise on building a strong partnership with the admissions office to drive student enrollment. Through real-world examples and an in-depth case study of a recent project, you will learn practical tips and strategies for effective collaboration between marketing and admissions teams.

This comprehensive virtual crash course is designed specifically for marketing professionals at K-12 schools. In this session, you'll gain hands-on experience with the latest features of Google Analytics 4 (GA4), learn how to track and analyze essential metrics, and discover actionable insights to enhance your school's online presence.

Addressing mental health needs on our campuses is crucial for the success of both students and staff. It's also increasingly an important service to prospective students and families. However, once we develop a plan to address these needs, how do we effectively communicate our efforts? While we recognize the importance of cross-departmental collaboration, marketers are often overlooked as strategic partners. This session presented by Angelique Daniels demonstrated the transformative power of partnerships in elevating university initiatives, specifically focusing on mental health, and how Kent State successfully launched the campaign across an eight-campus system and international campus. Listen in to explore how strategic collaborations can amplify our efforts and create a lasting impact on mental health awareness and support.

In this episode, you'll hear the recording of a webinar that dove deep into what students need to hear about and how to improve their recruitment experience. You'll learn about the difference between personalization and relevance and how to integrate them into comm flows.

In this session, Adam Stoltz explored the critical elements and strategies for developing a university website that effectively attracts and engages prospective students. Drawing on recent enhancements to the University of Idaho's homepage, we will delve into how a student-centric design can improve user experience, increase engagement, and support recruitment goals. Attendees will learn about the importance of intuitive navigation, compelling content, and interactive features tailored to the needs and interests of future Vandals.

Leadership isn't always about having all the answers; sometimes, it's about showing your human side. This moderated chat will address the challenges and rewards of leading with vulnerability. Hear from Angie Cooksy who successfully navigates the complexities of being open and honest in her roles, and gain insights into how you can apply these principles to connect more deeply with your team and drive meaningful change.

What can enrollment teams learn from thousands for marketer insights? Students, parents, and counselors still read emails, but not the way you think. Learn and practice five (5) tested techniques that take advantage of how people consume email. Create better emails with a trusted from name, a clear subject line, simple language, and action-driven links and buttons. You'll see email designs formatted for scannability, ensuring messages are received and links are clicked.

In today's rapidly evolving higher education landscape, enrollment marketers must navigate a series of critical trends to ensure future success. The looming "search cliff" underscores the urgency of adapting to declining student interest, while shifting consumer expectations demand more personalized and value-driven engagement strategies. Building robust brand awareness has become essential in a crowded market, necessitating innovative approaches to distinguish institutions. Additionally, evolving privacy laws require meticulous compliance to maintain trust and integrity. Finally, the national narrative about higher education, often scrutinized and debated, necessitates proactive and transparent communication to reinforce the sector's value and relevance. This session recording with Jenny Petty (Montana) explored these five pivotal trends, providing actionable insights to equip enrollment marketers for impending challenges.

To be a successful leader in the field of enrollment management over time, current and aspiring leaders must build, enhance and possess the necessary skills to obtain and remain in senior leadership roles. In this session audio, Mary Napier and Laura Robinson of NEW encourage you to reflect on your own leadership journey, and challenge you to compare your body of work to institutional expectations and in-demand skills. By taking time to chronicle your success and goals, and learn what institutions are truly seeking, you can provide yourself with an important road map to achieving longevity in the fast-paced, ever-changing and challenging world of higher education.

The keynote from The Higher Ed Insights Summit 2024 will provide insights to help you thrive in recruiting and nurturing the class of 2025. Need a palette cleanser after 2024? This is it.

Hear from two Niche Direct Admissions Partners to learn more about their experiences. With one private institution and one public they will be able to speak to different situations and their own outcomes for this year. Find resources and all the recordings on the Enrollment Insights Blog: https://www.niche.com/about/enrollment-insights/higher-ed-insights-summit-2024/

Seasonality is a crucial in the student search journey, but are you leveraging seasonal data analytics to the fullest? Whether you're a seasoned marketing pro or new to the field, this webinar will give you the insights you need to understand student search habits, make informed decisions, and create targeted campaigns that resonate with prospective students all year round.

Seasonality is crucial in the school search journey, but are you leveraging seasonal data analytics to the fullest? Join us for a webinar featuring our very own experts: Cherish Fong, Strategic Digital Marketing Coordinator at Niche Cooper Obenreder, Manager, K-12 Digital Strategy at Niche Whether you're a seasoned marketing pro or new to the field, this webinar will give you the insights you need to understand school search habits, make informed decisions, and create targeted campaigns that resonate with prospective families all year round.

Are you actively engaging with your prospective students' number one influencer? Parents and family members consistently rank at the top of the list of those who impact a student's college decision. Get actionable tips and tricks from industry experts: Mark Ledoux, Director of Data, Analytics, and Enrollment Management at Kent State University Corey Stamco, Director of Marketing, Communications, and Enrollment Management at Kent State University Will Patch, Moderator

The data is in — and students and universities agree: direct admissions is here to stay. So for many institutions, the question isn't “if” but rather “when?” and “how?” With multiple programs available, deciding the right one for you can be hard. In this webinar, Catie Clark, Director, Direct Admissions Partnerships is joined by Dr. James Steen, Vice President for Enrollment Management and Marketing at Houston Christian University to share an unfiltered perspective on using direct admissions programs.

Join Angela Brown and Will Patch as they discuss some of the most interesting trends in school and higher ed enrollment and marketing. The Trendcast is where you'll hear it all and we want to hear from you! 0:00 - Intro and what we're reading now 3:15 - Independent school pricing and how parents are evaluating it 19:02 - Practical uses of AI for enrollment marketers and prioritizing use cases 21:51- Will has a hot take on generative AI for content creation 25:43 - An overview and concerns for the FAFSA Fiasco 34:05 - College education is a buyer's market, so why aren't more colleges behaving like it is? 46:06 - We need to pay attention to the leadership pipeline for long-term success

You need to keep up with the changing needs, desires, and concerns of students in order to thrive in enrollment. The insights from the fourth annual Niche Spring Junior Survey are your key to unlocking the strategies to do so. Join Niche Senior Enrollment Insights Leader Will Patch to unpack data from 5,600 juniors, what it means, and how you can apply it to your strategy for the upcoming cycle. We eplored key findings on: ✅How affordability and stress are impacting juniors' college search ✅Why students want more relevance, less spam, and more control over their college search ✅The impact of the FAFSA fiasco and politics in the college search ✅Why juniors are casting a wider net in their search, with a focus on campus life and experiences

This is a recording of a Niche webinar from 5/9/24. Your school is pretty amazing, but do prospective families know that? And more importantly…how can you get them to believe that? Parents care more about what other parents have to say than what your ads do. As a matter of fact, 70% of parents would remove a school from consideration due poor reviews of the lack thereof. In this webinar, we took a look at tried-and-true strategies for getting more reviews (before Niche rankings are calculated!) and using them throughout your admissions season, including: - Why reviews matter to parents and how they affect your ranks and presence on Niche - The playbook for choosing when, who, and how to ask for reviews - The benefits of focusing on a single platform — and how to choose the one that works best for your school - Best practices for using your current reviews to drive enrollment and retention

This is a recording of a Niche webinar from 4/30/24. Student search is changing. Cold prospecting by buying large lists of test names has not worked in years and now those lists are shrinking. Students want to be recruited differently. We look at the trends in student search and focus the discussion on how to evolve your strategy.

This is a podcast version of a Slate Dive Deeper presentation on using attribution models. There are five primary attribution models when it comes to evaluating your inquiry and prospects. (Source/Linear, First Source, First Source Inquiry, Last Source, and Unique Source) You'll hear more about the strengths and weaknesses of each, when they might be most useful, and why you'll get the most value when you layer them. Much like painting, you'll need more than one color to create a work of art.

This is a recording of a Niche webinar where Angela Brown, the manager of B2B brand strategy at Niche, delves into recent data on family insights, school search trends, and enrollment performance trends, particularly focusing on Catholic schools. She provides an in-depth analysis of market data, personalized data insights for schools, and offers strategic recommendations for educational institutions to connect data with actionable insights. Angela emphasizes the importance of understanding and utilizing data across multiple levels to make informed decisions and develop effective strategies within the educational landscape. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

In this episode, you'll hear from Ashley Budd (Cornell University) and Dayana Kibilds (Ologie). Ashley and Day are a powerhouse of knowledge and enthusiasm about email marketing and optimization. They'll take you through some of what they learned and how you can make use of it. 1:54 - Learning from failures (despite trying to suppress the memories) 6:23 - What are Ashley and Day passionate about outside of work? 8:17 - The siren song of email 10:30 - Measuring, benchmarking, and optimizing emails 14:58 - Getting stakeholder buy-in for email optimization and strategy (and managing all those cooks in the kitchen) 16:38 - Bringing stakeholders together for ideation and collaboration and supporting your work with data 19:52 - The low-hanging fruit for offices to pick right now and the introduction of the "smile metric" 24:11 - Clickbait for good, spreading positivity in the inbox 25:33 - Don't forget the subject line and sender! 30:11 - Ashley's Hot Take: You should be sending *more* emails 33:23 - The incremental changes you should make to improve your emails and add personality and flexibility to your voice 37:24 - Let's talk about the upcoming book! Show notes are available on the Enrollment Insights Blog at niche.bz/podcast. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This is a recording of a Niche webinar featuring Lauren Griswold (Boise State University) and Kelsey Stockton (Campus Sonar). They discuss the relationship between a university's athletics brand and institutional brand, exploring strategies to leverage the popularity of sports programs to enhance the overall university brand. They provide insights into integrating athletic success with academic excellence, utilizing data-driven approaches, and amplifying the impact of both athletics and academics in university marketing and community engagement efforts. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This is a recording of a Niche webinar featuring Sara Jane Musk from Bellarmine University to share insights into using student CRM data to provide more relevant outreach and help guide students to the next best step. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This is a recording of a Niche webinar discussing trends in boarding school enrollment performance, parent preferences and Niche platform data.

In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students and families, and the questions that spark internal reflection and end up changing entire processes. In this third annual K-12 resolutions episode, Angela was joined by CESO's Justin Dearing to discuss #schoolPR resolutions for 2024. 3:00 - Something Justin tried that didn't work and what he learned 7:57 - Justin's approach ot brainstorming 14:32 - Resolution #1: School districts have to return to the heart of things and showcase authentic stories about what's happening in their classrooms 20:55 - Resolution #2: District communications and HR teams should go all in on LinkedIn 27:59 - Resolution #3: It's time to simplify every process - from enrollment to employment, EVERYTHING 39:26 - Resolution #4: Branding, Branding, Branding!

In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students and families, and the questions that spark internal reflection and end up changing entire processes. Will and Angela sat down to talk about what they've learned and wanted to chat more about from Q4 2023. Angela looks as branding and brand positioning while Will focused in on the pages of insights he got from AMA Higher Ed. 2:02 - How well do marcom, enrollment, and advancement work together? 12:45 - Brand positioning and differentiating vs mimicking 21:31 - Being singular in who you are as opposed to being everything to everyone 26:37 - Will's big takeaway from AMA Higher Ed 2023 28:29 - AMA Theme 1: The future of brand is in relationship and not identity 34:42 - Will's takeaways and discussion of Marcus Collins' keynote at AMA 43:23 - AMA Theme 2: Asking questions, user discovery, and how it relates to recruitment 45:52 - AMA Theme 3: Creating sustainable change in enrollment marcomm 49:05 - The perfect closing: The 2-2-1 method (All credit to Allison Turcio and Carrie Phillips)

2023 has come to an end which means that Angela and Will are going to look back at their annual predicitions and grade themselves. How did they do this year? 3:34 - Angela looks back at her 5 K-12 predictions 25:42 - Will grades out and discusses his 6 higher ed predictions

This is a recording of a Niche webinar performed on the 2023 Slate Stage in which Sara Jane Musk from Bellarmine University joins Niche's Brooke Urban and Will Patch to talk about using Slate's Ping service for scoring, providing more relevant comm flows, and how Bellarmine is using the service along with Niche Direct Admissions. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This is a recording of a Niche webinar discussing the results of the annual PK-12 State of Enrollment & Marketing Survey. Angela covered staffing, budgeting and the tactics schools and districts are using to connect with prospective families. We also looked at how these marketing expenditures differed from what parents shared they responded to at different stages of the funnel in our 2023 K-12 Parent Survey.

This is a recording of a Niche webinar discussing the results of the 4th annual Niche Fall Senior Survey. Out of all the information in the results, we pulled out 6 big ideas and went through what they mean and how they can help institutions better serve and recruit students. The full recording and resources are available at niche.bz/webinar. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

In this episode, Angela talks to Meghan Devlin and Nita Hurley from The Discovery School in Jacksonville Beach, Florida, about how they used inspiration from The Disney Institute to transform their campus culture to prioritize student and parent experience. 2:35 - Be "open to trying almost anything"—don't let failure get in the way of innovation and progress 5:55 - "Just because we did it last year doesn't mean we need to do it again." 7:15 - Why The Discovery School decided to change its approach to parent experience 9:55 - Strategies for getting faculty buy-in 11:38 - "It's kind of fun to do the impossible." 12:55 - "The 'broken window' theory" 15:40 - Getting parents and students involved 21:09 - Going above and beyond 23:19 - "Sometimes it's the little things..." 24:40 - How can you measure the impact of this work? 33:06 - Connecting with Meghan and Nita Show notes are available on the Enrollment Insights Blog at niche.bz/podcast. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This is a recording of a Niche webinar discussing the results of the annual K-12 Parent Survey. Angela dove into some of they key themes and answered audience questions.

It's the third quarterly reflection for Angela and Will already! This time they dove into barriers and issues in enrollment, generational marketing, and finally get to talk more about AI. 1:25 - Unintentional barriers that schools can create for schools and how they may be unintentionally signaling elitism 6:27 - Distancing communications practices and how to move towards more personal communications 7:55 - The shifting perspective on tuition cost in independent schools 12:34 - Barriers to students applying to college 17:11 - Tuition resets are back! (And so are the rising tuition rates) 24:38 - Generational recruiting and marketing 31:54 - The clogged funnel in undergraduate admissions 36:17 - Influencers in the college search and the increasing influence of reviews 39:59 - Maybe email is harder than we think? 42:17 - AI in enrollment and marketing

This is a recording of a Niche webinar discussing the results of the 8th annual Niche Senior Enrollment Survey. We dive deeper into five results from the survey and how they can be used to better serve and recruit students. The full recording and resources are available at niche.bz/webinar. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

In this episode, you'll hear from Julie Faulstich, Principal at Stoney Creek Strategy. Informed by over 25 years of experience in school leadership and change management, Julie founded Stony Creek Strategy in 2022 to support school leaders making change. With thousands of readers each month, her Talking Out of School newsletter identifies and articulates patterns and practices holding schools back from reaching their highest potential.  Before founding SCS, Julie served in a variety of school leadership roles including Academic Dean and then Assistant Head at Walnut Hill School for the Arts in Massachusetts and culminating in the role of Head at the Westover School in Middlebury, Connecticut. Julie started her career as an English and history teacher and she holds a BA from Smith College and an MFA in Creative Writing from Emerson College. She lives in Branford, Connecticut. 3:56 - "You can have a really good idea...and sometimes it just doesn't connect." 6:15 - How novel experiences can help with brainstorming 9:11 - The "fundamental societal shift" that is impacting admission 9:50 - How relying on "tried and true" admissions strategies is holding schools back 11:04 - "Elitism is somewhat suspect with a large population of people." 13:04 - "The first line of your job description should be 'relationship builder.'" 14:05 - "In this process, the admissions officers are symbols of power and authority.' 15:50 - Is the way you show up in the market aligned with your commitment to inclusion? 21:34 - How heads of school can support their enrollment leaders 31:27 - How admissions and marcom can—and should—work together 37:49- "Having one role is inadequate in a communications office." 39:20 - Where do independent schools even begin when it comes to tackling rising tuition costs? 41:31 - "I think we are at the point where tuition has jumped the shark." 47:52 - You have to get real about what's fueling our momentum and fulfilling your mission 50:40 - How to connect with Julie Show notes are available on the Enrollment Insights Blog at niche.bz/podcast. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This episode is a series of short responses to questions recorded at the NACAC Annual Conference 2023 in Baltimore. Thank you to everyone who joined in the fun!

This session was recorded as part of The Higher Ed Insights Summit 2023. Dr. Ferguson will walk you through how he uses the admission pipeline of the student lifecycle to build a recruitment plan. Beginning with an institution's vision, mission, and portfolio of academic programs, he will show you how he sets net tuition revenue and new student headcount goals. After setting goals, he will walk through some examples of inquiry generation and application cultivation that is designed to admit highly engaged applicants in order to increase yield rates while minimizing summer melt.

This session was recorded as part of The Higher Ed Insights Summit 2023. In this session, we explore effective marketing strategies to attract adult learners and career changers. We will delve into the unique characteristics and motivations of non-traditional students, uncovering the challenges they face and the factors that influence their decision-making. Through targeted messaging, digital marketing techniques, strategic partnerships with our community, and personalized support services, we will discover how colleges can successfully engage and enroll this vital student population. Join us to learn actionable insights and best practices to transform your marketing efforts and empower the educational journeys of adult learners and career changers.

This session was recorded as part of The Higher Ed Insights Summit 2023. Don't miss the chance to acquire practical insights that defy traditional trade-offs between resource constraints and impactful change. This empowering session equips enrollment marketers with strategies to drive meaningful transformation. You will walk away with tangible takeaways and a renewed sense of confidence, ready to make a lasting impact in your role and at your institution.

This session was recorded as part of The Higher Ed Insights Summit 2023. While the world has mostly moved back in-person, students still prefer to do much of their college search online and anonymously. Using a combination of Niche platform data and an early look at the 8th annual Niche Senior Enrollment Survey Ryan Bell and Will Patch will walk you through the modern search and enrollment funnel from a student's point of view. Recordings of all the sessions are at https://www.niche.com/about/partners/higher-ed-insights-summit/

In this episode, you'll hear from Errol Wint. Errol is the founder of Mara Bridge Consulting Solutions and works alongside multiple industries to take a deeper view of education. Previously, he served as the Director of Undergraduate admissions and then Principal Consultant for Enrollment Planning at IUPUI; and before that was at the University of Louisville. He is taking a new view of admissions and higher ed by incorporating design thinking into a design planning process. 1:25 - What didn't work for Errol? 4:27 - The increasing rate of failure and why we need breathing room to grow and strategize 8:02 - Going beyond collecting and consuming data and moving to processes of synthesisto solve problems and innovate 11:02 - The brainstorming process - Analyze, Strategize, Operationalize 14:17 - Bringing along the data reluctant and showing them they're ethnographers 21:18 - Where to start being intentional about being data informed and driven: Make space 24:43 - The difference between a leader and an administrator and how they're being changed by AI and the Creator Era 27:41 - Do we have too much data and too many answers, but not enough questions? 31:53 - Creating in order to solve the unasked problems rather than just answer questions 33:38 - The power and value of bringing ethnography to higher ed design planning 37:32 - Designing for students and their self-authorship "This is who I am, for me, by me." 39:34 - Moving away from generational titles and focus instead of life transitions (and its relation to recruiting) 43:11 - Are we really "post-racial?" 50:16 - Training designers and creators 53:56 - Does modeling still work in an era of constant change? 56:35 - Errol flips the table and asks Will how we can think outside the box and create change within the bounds of regulation: Don't go head on to every problem 1:04:04 - How to gut check just how data driven you really are Show notes are available on the Enrollment Insights Blog at niche.bz/podcast. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This session was recorded as part of The Higher Ed Insights Summit 2023. Join Mollie Yoder for a practical look at how media buying and brand awareness can interact and influence student acquisition by exploring a case study of brand awareness actions undertaken by Trevecca Nazarene University in the middle TN market in the wake of COVID. Recordings of all the sessions are at www.niche.com/about/partners/higher-ed-insights-summit/.

This session was recorded as part of The Higher Ed Insights Summit 2023. Hear from two Niche Partners who were beta members of Niche Direct Admissions (TM) as they talk about how it changed their processes and enrollment. In this Screenside Chat format the moderator asked audience questions and facilitated the discussion. Recordings of all the sessions are at https://www.niche.com/about/partners/higher-ed-insights-summit/.

This is a recording of a Niche webinar discussing how K-12 schools can engage with Gen Z. We discussed channel and engagement trends we're seeing firsthand that schools can use to inform their strategies for sharing their stories with prospective students. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

In this episode, you'll hear from Ryan Fewins-Bliss. Ryan is the Executive Director or the Michigan College Access Network and brings 20 years of experience and passion to the nonprofit that focuses on access and advocacy around postsecondary education and equity across the state of Michigan. This includes leading MCAN's policy work, fund development, partnerships, and efforts to achieve the organization's strategic plan. Ryan has worked in education and the nonprofit field for nearly 20 years, including 10 years with MCAN. He was named executive director in 2019, succeeding the organization's founder. Ryan shared his insights on how strong communities benefit colleges, who college leadership should be reaching out to in order to build coalitions, and how to make the most of these partnerships to ensure access for students. 1:01 - Building alone versus building together 3:44 - Brainstorming works best with a culture of safety and healthy conflict 7:00 - How strong (and supportive) communities benefit colleges 13:16 - How colleges can better partner with the community 19:10 - Who colleges should be reaching out to in the community 24:45 - The most successful strategies to build coalition and support (and one that's invested in and doesn't work) 28:25 - The next steps to taking actions Show notes are available on the Enrollment Insights Blog at niche.bz/podcast. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.

This is a recording of a Niche webinar discussing the results of a yearlong secret shopping project to benchmark and provide feedback about junior comm flows. In this webinar, we cover the results, dive deeper into emails, provide opportunities and ideas for improvement, and answer audience questions. The full recording and resources are available at niche.bz/webinar. In the Enrollment Insights Podcast, you'll hear about novel solutions to problems, ways to make processes better for students, and the questions that spark internal reflection and end up changing entire processes.