Manageable Conversations

Are you fully present in every meeting?Taylan Turan, CEO of Retail Banking at HSBC Wealth & Personal Banking, explains how this habit helps him stay resilient and be respectful of others.  In this episode, we also discuss:His style of leadershipJudging people not by their actions but rather their intentionsThe power of frameworks and framing problems before taking actionBeing intentional with curiosity and personal connectionsNavigating complexity by being confident and not complacentWhat we can learn from three tips he has for his daughterBased in London, Taylan is a member of the global executive committee of HSBC Wealth & Personal Banking. He has responsibility for a diverse portfolio including the Strategy Office, Retail Banking Customer Segments, International Business and Retail Banking Products, Payments, Marketing, Physical and Digital Channels and Data, Analytics and CRM. Taylan also serves as a non-executive director of HSBC Asset Management. Since joining HSBC in 2009, he's held a number of global, regional and country roles at the bank. Prior to HSBC, he held senior executive roles at Citigroup and Barclays across a number of markets including Turkey, Russia, the Middle East, Africa and Asia.For more, follow Manageable Conversations and tune in to insights and advice straight from business leaders like Taylan. Each month we bring inspiration such as this and much more to our community of managers world-wide who are boosting team performance and well-being through a coaching style of leadership.

Brigitte West is Executive Director of Product at DrDoctor and Co-Founder of Health Tech Hive, a network of change-makers who are building technology solutions to the world's biggest health challenges.In this episode, Brigitte talks about:✳ Her pivot to a coaching style of leadership✳ Giving honest feedback and holding oneself – not just others - to a high bar✳ A non-linear career based on a curious mindset✳ Her toolkit for staying resilient in the face of adversity✳ Being the only woman in the room at times; and✳ Her top three tips for leadership successAt DrDoctor, which is used by over 25 million patients, Brigitte leads the Product & Design Teams. Their product is the UK's leading patient engagement platform, ensuring the right patient ​is in the right place ​at the right time. Health Tech Hive, the global network she co-founded, comprises 500 change-makers from across health tech, working together to solve some of the world's biggest health challenges.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

Natasha Frangos is Managing Partner at haysmacintyre. She specialises in advising ambitious, scaling businesses operating in the UK and globally in the creative, media and technology industries.In this episode, Natasha talks about: ✳ What's kept her at the same firm for over two decades✳ Challenges faced by earlier-stage businesses and the importance of prioritisation✳ Ways in which her firm is integrating AI and other technologies✳ How she manages the demands of the role and what's non-negotiable in her life✳ The value of open communication and addressing difficult conversations in the moment✳ What she advises new joiners to focus on and her top tips for managers of othersNatasha is on INvolve's global Empower Role Model Lists 2024, which recognises exceptional leaders who are driving inclusion for people of colour in business. She has been honoured as one of Brummell Magazine's 30 Inspirational Women Champions of Diversity, Woman of the Year – Practice (National) at the Women in Accountancy and Finance Awards in 2020 and Businesswoman of the Year at the Great British Businesswoman Awards in 2021.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

Are you comfortable challenging others and being challenged in return? Ian Constance, CEO of Advanced Propulsion Centre UK, talks about this motto of his and why it's easy to say and hard to implement.In this episode, Ian talks about:✳ Getting the best from people by not telling them what to do ✳ Insights from working around the world, including China✳ Adapting from a global career at Ford to leading a small not-for-profit organisation✳ The importance of discipline in coping with the pressure of the role✳ What he learned about leadership from Alan Mulally, ex-CEO of Ford Ian has over 25 years' experience in the global automotive industry. He joined the Advanced Propulsion Centre as CEO in 2015 from Ford Motor Company in Detroit, where he was most recently Global Chief Engineer for Large Cars. Prior to working in the US, he spent six years at Ford's Asia Pacific HQ, first in Bangkok and then in Shanghai. During an unprecedented period of growth and change in that part of the world, he was responsible for delivering many well-known Ford products into manufacturing plants, joint ventures and markets throughout the region.Each month we bring inspiration such as this and much more to our community of managers world-wide who are boosting team performance and well-being through a coaching style of leadership.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

James Hollow is the Founder and CEO of Fabric, a Strategic Design and Sustainability consultancy based in Japan.In this episode, James talks about: ✳ The power of vulnerability and not knowing everything✳ Healthy reflective practices in business✳ What being “inclusive by design” means as a leadership principle✳ The importance of making values tangible through behaviours✳ His experience leading businesses and people in Japan for decadesJames leads Fabric with a focus on entrepreneurship, regenerative business practices, and brand strategy. He has extensive experience working with global brands including Apple, Amazon, Unilever, P&G, and Salesforce, as well as being an advisor to leading startups scaling in Japan, a mentor for 500 Startups, and Chair of the Board of Trustees at British School in Tokyo. In 2022, James was awarded an Most Excellent Order of the British Empire (MBE) for services to education and the wider community in Japan.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

Chia-Lin Simmons is the CEO of LogicMark and an early leader in AI and IoT.  In this episode, Chia-Lin talks about:What she means by her personal brand of ‘kindness leadership'Being a futurist as part of managing career transitionsThe value of code-switching and thinking like a startup and a large companyWhy vision fit is more important to her than culture fitMisunderstandings with AI and its human dimensionFinding time to focus on others and self-healAs a tech veteran with more than 25 years of experience founding and leading companies (and working at places like Google, Samsung, AOL and Audible), Chia-Lin has helped rebrand and shift LogicMark to become a leader in the care economy.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders. 

Tony Jamous is the CEO and Founder of Osyter, the automated global employment platform that removes barriers to remote work and distributed hiring. Oyster is the second Unicorn that Tony has founded.In this episode, Tony talks about:What he means by sustainable leadership and what caused him to embrace itAchieving higher performance without taxing yourself and others as muchSetting the bar high and being ready to be disappointedWhen to use your heart rather than your brainHow he enables a fully remote organisation with people in 60+ countriesThe importance of connecting in person at a deeper level with others in the teamTony is passionate about empowering talented individuals from emerging economies through access to global career opportunities. Before launching Oyster with co-founder Jack Mardack in early 2020, Tony was the co-founder and CEO of Nexmo (now Vonage).Oyster is a fully distributed organisation driven by the mission to create a more equal world of work. The platform enables people-centric hiring anywhere in the world with reliable, compliant contracts, payroll, and great local benefits and perks.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

Kathrin Jesse is CEO of BBDO Germany, one of the top ten creative agencies in Germany, working with clients such as Allianz, Porsche, Lidl, Meta, 1&1 and E.ON. In this episode, Kathrin talks about:Being a real person as a leader, and being a good fit for the timesHow parenting has strengthened her predictability, consistency and intentionalityWhy taking on the CEO role was a risk for her and the firmSticking to plans and yet being able to handle curve ballsThe power of being transparentSeeing the learning opportunity in every challengeKathrin joined BBDO in January 2023 from the Switzerland-based Wirz Group, where she was Chief Strategy Officer and co-owner from 2021. Before this, Kathrin was a member of the management team at DDB Berlin. She has almost 20 years of professional experience gained at well-known creative agencies including Scholz & Friends, Grey and Saatchi & Saatchi.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

Jennifer Nuckles is Chairperson & CEO at R-Zero, the biosafety technology company dedicated to making indoor spaces safer, healthier and more productive.In this episode, Jennifer talks about:Being kind rather than niceHow Chief Marketing Officers can become CEOsThe danger of vanity metricsBeing a role model for her daughtersPlaying to people's strengthsGetting out of your comfort zoneJennifer has over 25 years of experience leading and accelerating revenue growth and profitability for companies including high-growth, venture-backed and public companies. Prior to R-Zero, Jennifer was Executive Vice President and Group Business Leader at SoFi, and Chief Marketing Officer of HealthTech leader Doctor on Demand and social gaming giant Zynga.R-Zero combines the power of UV-C light, IoT-connected hardware and sensors, and AI to enable organisations to create safe shared environments for education, healthcare, corporate, and public sector communities to thrive.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

Petr Baron is CEO of tbi, the challenger bank that is one of the most profitable in Southeastern Europe. In this episode, Petr talks about:The importance of authenticitySeeing the teacher in everyoneAlgorithms and hacks that free him up to create valueProtecting ourselves from digital noiseSeeking out problem-solving partnersWays in which banks need to changePetr belongs to a new wave of entrepreneurial bankers leveraging deep knowledge of the financial ecosystem. In a career spanning over 20 years, he's held a variety of senior banking roles across Europe, culminating in leading tbi for the past seven years.With a customer base of two million, tbi is a mobile-first challenger bank in Southeastern Europe and a regional leader in alternative payment solutions. It focuses on helping SMEs grow their businesses and making consumers' lives easier through innovative financial products.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

In this episode of Manageable Conversations, Luca Schnettler, CEO of Qumata, the Insurtech scaleup, talks about:Bluntness as a sign of respect rather than rudenessOwning your truth if you want to lead rather than be ledHow an ecosystem of advisors helped him gain credibilityDedication to hard work as the route to successHow failure showed him the importance of focusIn his late teens, Luca moved from Germany to the UK to study and ended up leaving university without a degree at the age of 19. He did this to found Qumata based on the conviction that entrepreneurship was the way for him to have an impact on the world. He has since raised $30m from investors who have backed him and the business. Founded in 2017, Qumata is on a mission to transform insurance risk assessments with a faster way to access individual health risks. Its proprietary solutions are used by life and health insurers worldwide to help them create a faster, cheaper and more customer-centric underwriting journey. For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

In this episode of Manageable Conversations, Dominic Allon, CEO of Pipedrive, the global unicorn CRM, talks about:Ways he enables his teamWhy leadership requires solitudeHow to be the best version of yourself every dayEmbracing vulnerability and a coaching styleWhy culture change needs to be approached with humility Dominic has a long and successful track record of leading large, global organisations, and driving business transformation and growth. Prior to joining Pipedrive in 2021, he was Senior Vice President and General Manager for Intuit's QuickBooks international business. Before that he spent 10 years at Google, including three years as the Managing Director of Google Hong Kong, as well as many years on Google UK's leadership team.Founded in 2010, Pipedrive is an easy-to-use, effective CRM that's driving the growth of more than 100,000 businesses worldwide. Pipedrive is headquartered in New York and has offices across Europe and the US. For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

In this episode of Manageable Conversations, Petra Felgen, Managing Director of CEWE UK and Ireland, talks about:The importance of being challenged by your teamHow management practices need to keep up with shifts in business strategyManaging transitions from countries and roles within the same organisationThe opportunity and challenge of localisation vs globalisationEngaging everyone in the process of innovationPetra has spent nine years at CEWE, most of which as head of international marketing, based in the company's headquarters in Germany. Previously she spent 15 years in brand and marketing roles, including nine years at Saatchi & Saatchi.CEWE is Europe's leading photo printing company, headquartered in Germany. The Group operates across Europe, supplying award-winning products to retail partners in 21 countries.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

In this episode, Chris Rowley, CEO of The Risk Advisory Group, talks about:How he became CEO and ways he copes with the demands of the roleThe importance of consistency of leadership, including having difficult conversationsWhy leaders would be mad to rely only on their instincts rather than seek helpExpectations of younger generations and the need for investment in people from the outsetThe value of agility and challenging the status quo within organisationsChris has over 20 years' experience helping clients grow their businesses while protecting their brands, assets and people. He's managed over 500 different investigations on behalf of clients, who value his expertise in identifying and mitigating regulatory and reputational risks. More recently, Chris led the growth of his firm's investigations and intelligence business in the US and other new markets.Risk Advisory is a leading global, multi-disciplined risk management consultancy. They equip corporate decision-makers and their advisors with meticulously sourced, consistently fresh, local intelligence to make the right commercial decisions.For more, follow Manageable Conversations on Apple Podcasts or Spotify, and tune in to insights and advice straight from business leaders.

In this episode, Twink Field, CEO and Founder of White Marble, the investment marketing consultancy, talks about:Her early experiences of good and bad managementThe value of self-reflection and restraint as a leaderCharacteristics of a high-performance culture and how she's fostering itHow functions like marketing break down silos and can cut through in organisationsTips for managers to get the best from their teamsTwink founded White Marble in 2014 after a 15-year career working in the marketing functions of asset management companies. She was named Marketing Leader of the Year at the 2022 Investment Week Investment Marketing and Innovation awards.White Marble is an investment marketing consultancy. They define, develop and implement marketing strategies for asset and wealth managers, giving them access to integrated thinking spanning a range of marketing disciplines.As CEO, Twink spearheads the growth and vision for White Marble, while working directly with clients. Her core area of focus is corporate and competitive positioning, from brand and sustainability strategy to proposition articulation.Each month we bring inspiration such as this and much more to our Manageable community of managers who coach, and individuals who are coached.

In this episode of Manageable Conversations, Robert Pickering, ex-CEO of Cazenove, the last independent British investment bank, talks about:His no-nonsense leadership style and what helped him succeed as a leaderWhat CEOs should do above everything elseHow he coped with challenging transitionsWays in which incentives affect cultureHow delegation and empowerment served himTips for managers to succeed with their teamsRobert joined Cazenove in 1985, having previously qualified as a solicitor with Allen & Overy. His recently published book, Blue Blood, is a first-hand account of Cazenove's evolution during his time there.Robert headed Cazenove's corporate finance department from 1998 and became the firm's first chief executive in 2001, playing a key role in its development from a private stockbroking partnership into a leading investment bank and wealth manager. He negotiated and led the firm's highly successful joint-venture with JP Morgan before leaving the firm in 2008 to pursue a career as a consultant and non-executive director.Each month we bring inspiration such as this and much more to our Manageable community of managers who coach, and individuals who are coached.

How is visibility and being connected across an organisation critical for success?In this episode, Ruth Kelly, Chair of Thames Freeport and Water UK, and ex-Secretary of State for Education and Skills, talks about:Trust in organisationsThe value of managers spending time with members of their teams each weekDeveloping soft skillsBeing visible and connected across your organisationWhat organisations can do to support managersLearning continuously to address gaps in skills and knowledgeBetween 1997 and 2010, Ruth was a member of UK parliament, holding several government positions including Secretary of State for Education and Skills. In 2004, she became the youngest woman ever to be part of the UK Cabinet. After leaving parliament, Ruth held leadership roles at HSBC Asset Management and St Mary's University, Twickenham.Each month we bring inspiration such as this and much more to our Manageable community of managers who coach, and individuals who are coached.

How are organisations and investors doing managers a disservice?In this episode, Ezechi Britton MBE, incoming CEO of the UK's Centre for Finance, Innovation, and Technology (CFIT), tells us how.He also talks about how he acquired leadership skills at an early age, what good managers are like and what they need to thrive, leadership lessons from Star Trek, and the dangers of immediacy at the expense of playing the long game.Ezechi received an MBE for his services to work in diversity, inclusion and young people. He is a founding member and outgoing CTO of Impact X Capital Partners LLP. He was recently appointed as a Trustee for Crisis and is the Chairman of Uome. Previously he was CEO and co-founder of Code Untapped, and CTO and co-founder of Neyber, which was acquired by Salary Finance.CFIT's establishment was a key recommendation of the 2021 Kalifa Review of UK Fintech. HM Treasury and the City of London Corporation have committed a combined £5.5 million seed funding for CFIT to support the next stage of scaling for UK-based firms and to contribute to the UK remaining a global leader for financial innovation.Each month we bring inspiration such as this and much more to our Manageable community of managers who coach, and individuals who are coached.

Entrepreneur and FTSE100 Non Executive Director, Graham Cooke has been developing internet-based products for the past 20 years. He joined Google in 2005 as one of the earliest European employees working on the Google Ad Platform and Google Analytics. After Google, he founded Qubit, a leading SaaS company in the e-commerce space, providing AI-personalised shopping recommendations to over one billion users per month across more than 300 leading brands. He sold Qubit to Coveo Solutions in 2021 and remains a strategic advisor at Coveo.In this episode, Graham charts the development of the latest iteration of the internet, which he's written about in his book called Web3: the end of business as usual. He argues it will entirely change how we come together to create products, content and services. He believes it will have massive implications for all managers. He also unpacks the value of user-centric design for organisations and teams, rather than just products.

Mark Billige is CEO of Simon-Kucher & Partners, the global consultancy firm operating in around 30 countries world-wide. Simon-Kucher delivers revenue and profit growth for clients by optimising pricing, sales, and marketing strategies.Mark is considered one of the world's leading experts in pricing and monetisation strategy, advising CEOs and company boards, as well as leading private-equity firms. He's a guest lecturer for MBA programmes at the world's top business schools.In this episode, we discuss how it is to be a co-CEO, the support network that helps him cope, differences in expectations between the generations and building culture in a high-growth global organisation.

Dannie Lynn Fountain is a passionate storyteller who helps companies focus on people. By day, she works at Google hiring the world's most talented software engineers. By night she supports clients and brands with HR-focused diversity, equity, and inclusion strategies. Dannie is a five-time author and in her latest book, Ending Checkbox Diversity, she rewrites the story of performative allyship in corporate America.In this episode, we discuss: Duality of DE&I, contrasting authentic and performative actionsGrowing people as a growth strategyBeing CEO by night and what that means for youIntegration of work and life as opposed to finding that elusive balanceHow she prefers feedback in writing due to autism/ADHD

Helena Gaunt is the Principal at the Royal Welsh College of Music & Drama. She began her career as a professional oboist, before moving into academia. She then transitioned into strategic leadership roles, serving as Vice Principal and Director of Innovation at London's Guildhall School of Music and Drama. Here, Helena pioneered the use of coaching to boost creative output, a practice she continues to develop in her current role.In this episode, we discuss:the discipline of presencethe culture and practice of ensemble workingwhy we should all be paying more attention to the ways in which we breathe

Cat Agostinho is the Co-founder of Imagen Insights, which offers organisations Gen Z insights within 72 hours. She is on a mission to support young people and provide them with opportunities regardless of their background. Cat has co-created a business and a culture that champions inclusivity, and caters for different languages, disabilities and social factors.In this episode, we discuss:putting culture firstthe co-founder dynamictransparency within teamswhat managers have to gain from listening to a new generation of employees

Nabila is President of Revolent Group, which creates cloud talent that can thrive in niche technology markets. She's also on the Board of Tenth Revolution Group, the parent company of Frank Recruitment Group, Revolent Group and Rebura.Nabila was recognised in Management Today's 35 Women Under 35 List 2019 and selected as Globant's Inspiring Executive UK in 2021. Under Nabila's leadership, Revolent has won multiple awards including Diversity Employer of the Year at the Computing Women in Tech Excellence Awards for two consecutive years.In this episode, Nabila shares her thoughts on:Leading and sustaining a truly diverse organisationBeing empathetic as a leader, caring and listening to othersPositive and negative role modelsGetting ahead through continuous learningResilience as a leader

Bruce Daisley is one of the UK's most influential voices on fixing work. His first book, The Joy of Work, was a Sunday Times number 1 bestseller, ending 2019 as the UK's top selling business hardback of the year. Previously he spent over a decade running Twitter and YouTube in Europe (the latter at Google).Bruce runs the Apple #1 Business Chart topping podcast Eat Sleep Work Repeat on work culture. His second book, Fortitude, about how we think about resilience incorrectly, is out in August 2022.In this episode, Bruce shares his thoughts on:The value of enthusiasm and intellect over experience and seniorityHow to tackle the burnout epidemic through the lenses of scarcity and slackThe need to challenge orthodoxies around resilience

Erich is CEO of BlueBay Asset Management, ultimately a part of RBC, which is one of the world's biggest banks by market value. Erich also oversees the Non-North American business of RBC Global Asset Management.In this episode, he talks about:Countering imposter syndromeTransparency as part of inclusive managementGrowth mindset and learning from mistakesAutonomy vs micro-managementContinuous professional development

Pia is a Non-Executive Director at BUPA, Origin Materials and MAX Burgers. She was formerly Chief Sustainability Officer at Ingka Group, the largest IKEA franchisee. IKEA is the world's leading home furnishing retailer.  In this episode, Pia talks about:Her transition from a high-profile global role at IKEADriving the sustainability agenda alongside other prioritiesLeadership qualities that enable changeDiversity and inclusionPia enjoys splitting her time between board, advisory and keynote speaking roles across the world. She advises several professional services and private equity firms on sustainability, and speaks on sustainability and business transformation. Pia held the position of Chief Sustainability Officer at IKEA/Ingka Group between 2017 and 2021, and worked at IKEA for 13 years. While there she developed and implemented the Ingka People & Planet Positive strategy, established measurable goals, and embedded these in business plans as well as budgeting and financial investment processes.

Charles is the founding CEO of A Blueprint for Better Business, an independent charity that acts as a catalyst for change in business. Blueprint helps businesses realise their true long term potential: to serve society, respect people, rediscover their purpose and thereby earn a fair and sustainable return for investors.In this episode, Charles talks about:Moving on as CEOWays in which he's improved as a leaderWhat it means to be a purpose-led organisationHow managers need to be with their teamsManaging change using Charles Handy's S-curveCharles initially qualified as an accountant with KPMG in London. He moved to the House of Commons as Clerk to the Trade and Industry Select Committee and subsequently worked as senior research officer at the Institute for Fiscal Studies. He went on to become assistant general secretary of the Catholic Bishops' Conference of England and Wales, where he was principal advisor to the Bishops on domestic public policy issues.

Mark is CEO of Wilshire, the global investment management, advisory and data firm. He was previously the founding CEO of what has become FTSE Russell, one of the world's leading providers of financial market data.In this episode, Mark talks about:breaking through as an outsiderseeking help when you're stuckthe power of inclusion and communityadapting with humilitythe player-coach continuum

Inken Thomas, our Co-Founder, introduces five women CEOs who've been on the show:Ambre Soubiran, CEO of KaikoGillian Harrison, CEO of Whitefox TechnologiesJanthana Kaenprakhamroy, CEO of TapolyNeta Meidav, CEO of Vault PlatformSabine VanderLinden, CEO of Alchemy CrewThey comment on how they stay sharp and effective as leaders, and they share tips for managers to get the best from their teams.

Pieter is an entrepreneur with a proven track record in tech start-ups and corporate venturing. He's currently Founding Partner at Ninepointfive, a venture capital firm that co-invests with Europe's top-tier corporations to take tech-based startups to maturity.In this episode, Pieter talks about:how leadership evolves with the scale of the organisationthe benefits of diversity in the leadership teammanagers as sources of energy for teamsthe way mentorship helped him overcome fear and become commercialbalancing long-term vision with step-by-step implementation

Janthana Kaenprakhamroy is the Founder and CEO of Tapoly, the award-winning Insurtech business. Tapoly provides on-demand insurance for SMEs and freelancers. Prior to founding Tapoly in 2016, Janthana was Director, Internal Audit at UBS Investment Bank. During her banking career of 15 years, she also worked at J. P. Morgan and Deutsche Bank.In this episode, Janthana talks about:how her life circumstances have shaped her leadership stylethe importance of self-awareness and how she's changed over timehow she's been helped by not being afraid to try things out and failthe importance of setting clear expectations of others and giving candid feedbackthe need for managers to take personal responsibility for team performance

Stuart Connolly is CEO of CloudMargin, a fast-growing FinTech founded in 2014 to enhance collateral management solutions for the financial services industry. Stuart was previously Group CEO for TriOptima and a Managing Director in the Securities Division of Goldman Sachs in London and New York.In this episode, Stuart talks about:Learning from failure that was a consequence of over-confidence in his abilitiesHis experience of successfully transitioning from Goldman Sachs, where he spent 18 years, to leading much smaller firmsHow he reins in his tendency to want to be a "control freak"Ways he stays motivated and gets the best out of othersHow he's fostering a collaborative culture

Ian Trenholm is CEO of the Care Quality Commission, the independent regulator of health and social care in England. Ian emphasises the value of leading with curiosity, consistency and “relentless personal dissatisfaction”. He also talks about hiring people who scare him and the opportunity that comes from investing in those who aren't performing as well as they could, rather than those who are already doing well.