Podcasts about Coveo

Explore the cutting-edge world of AI-driven product discovery in e-commerce with this episode's guest, Peter Curran, General Manager of Commerce at Coveo. This episode examines the evolving role of AI technologies, including retrieval-augmented generation, in enhancing the online shopping experience.  From tackling common challenges on platforms like Instagram to the importance of trust in AI adoption, Peter shares compelling examples that illustrate AI's impact on contextual relevance and user experience. Join us as we explore the future of shopping and the collaborative approach required to navigate the rapidly evolving landscape of agentic commerce. Show Highlights: Overcoming e-commerce challenges using AI technologies like retrieval-augmented generation (RAG). The role of AI in improving contextual relevance and providing a seamless shopping experience. The importance of trust and agility in AI adoption within e-commerce platforms. The significance of comprehensive content and user-generated feedback in bridging product discovery and purchase decisions. Examination of how social media influences product discovery, but often does not complete the purchasing journey. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Peter Curran on LinkedIn: https://www.linkedin.com/in/petercurran/  Coveo: https://www.coveo.com/en  Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community: https://sforce.co/commerce-crew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

This week on The Modern Customer Podcast, I'm joined by Sheila Morin, CMO of Coveo, whose career spans L'Oréal, Danone, Cirque du Soleil, and now AI-driven CX at Coveo. Across industries, her focus has remained the same: creating seamless, customer-focused experiences that drive engagement and loyalty. We explore how Coveo helps leading brands like United Airlines, SAP, and Xero thrive with AI, the latest trends in generative AI, and what CX leaders need to know before implementing AI. AI has the power to transform customer experience—but only if it's built on trusted data and delivers real results. Sheila shares insights on how top companies make AI work, the biggest misconceptions about AI adoption, and why businesses must act now. Tune in to discover how AI is reshaping CX and what it takes to create personalized, frictionless interactions at scale. Thanks to Coveo for sponsoring this episode! Key Takeaways from the Episode 05:25 | Clarifying AI's Value: How Coveo Drives Relevance at Scale 08:34 | How Coveo's GenAI Supports Industry Leaders Like United Airlines 17:54 | Businesses Want AI That Delivers Real Results 20:58 | How CX Leaders Can Make AI Work Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

“ You're going to see Coveo starting to invest quite aggressively actually to be a market taker. We're not a disrupted company. We're a market taker in AI.” Coveo's current CEO and future executive chair, Louis Têtu, joins to discuss the applied AI company's earnings performance and where the market is heading in the face of customer fatigue and DeepSeek disruption. The BetaKit Podcast is presented by Float, Canada's complete business finance platform, combining modern financial services and software to help businesses spend, save, and grow. Support Canadian business and switch today at floatfinancial.com.  

Artificial Intelligence (AI) is a key topic in C-suite and board room discussions these days; one with the potential to redefine or at least impact every aspect of business and society. Leaders around the world and across industries are racing to figure out how to best implement the technology to gain efficiencies, increase productivity, and ultimately grow their business. Today, Hoda and Simon talk with serial entrepreneur and Coveo Chairman and CEO Louis Têtu to help shed some light on how leaders can harness the power of AI in their business. With more than 25 years in the tech industry, Louis shares his perspectives on how leaders can take advantage of AI transformation and what mistakes to look out for. He'll talk about the importance of AI ethics, and how leaders can navigate the culture change that AI brings to an organization. He'll also share how AI and GenAI can create better experiences for their customers and employees. And as someone who's worked with and served on several boards, he'll talk about what goes into building a successful board and the power of optimism. We'll also hear from Harpreet Khurana, Chief Digital and Data Analytics Officer at RRA. Harpreet will outline the risk when organizations don't use AI ethically and sets out RRA's people-first approach to responsible AI. Read more about our RRA's Responsible AI Principles. Four things you'll learn from this episode: How leaders can leverage AI in their organizations and how that might impact how they lead their teams What leaders need to keep in mind when it comes to AI ethics and culture change What goes into building a successful board Leadership tips on building a successful company If you enjoyed this episode, you might also like these Redefiners episodes: Talking Transformational Leadership with RRA's CEO Constantine Alexandrakis Exploring the Art of Possible with Google and Alphabet President and Chief Investment Officer Ruth Porat Leadership Lounge: Unleashing AI's potential: Are you ready to lead the charge? Driving Transformation with Volvo Cars President and CEO Jim Rowan Leadership Lounge: How can leaders succeed in a Gen-AI-driven world? A Front Row Seat to the AI Revolution with Microsoft Vice Chair and President Brad Smith – Part 1 and Part 2

Russo sits down with Simon Langevin of Coveo and here are some hightlights Introduction and Background: Simon Langevin, VP of product at Coveo, manages the e-commerce side of the business, which includes B2C and B2B search engine functions. The conversation covers the impact of generative AI on search and Coveo's approach to using large language models for content summarization and smart snippets. Challenges in Search and AI: The interview discusses the conflict between algorithmic product recommendations and business concerns, emphasizing the need for balance. The future of AI is highlighted as becoming more personalized, transparent, and controlled by humans. Intent Detection: Simon explains that intent detection involves understanding user behavior and language. Coveo uses product embeddings and tracks user interactions to predict intent, aiming to create a more refined and personalized search experience over time. Future of AI in E-commerce: The vision for AI includes integrating product discovery with expert guidance and support. This would create a seamless experience akin to a brick-and-mortar store, providing holistic support and advice to customers. Simon stresses the importance of investing in effective search technology to enhance the overall user experience.

Plongez dans l'univers du capital de risque au Québec avec un nouvel épisode Dans Le Garage présenté par le Fonds de Solidarité FTQ. Rejoignez Étienne Crevier, notre animateur dynamique! Il accueille une équipe d'experts du domaine: Dany Pelletier, Geneviève Guertin du Fonds FTQ, Sophie Forest de Brightspark Ventures, et Louis Tétu de COVEO, qui partagent leurs insights précieux. Découvrez pourquoi le Fonds de Solidarité FTQ est un leader incontournable du capital de risque dans la province. Un rendez-vous à ne pas manquer pour comprendre les rouages de cet écosystème vital!Pour de l'information concernant l'utilisation de vos données personnelles - https://omnystudio.com/policies/listener/fr

Jim Waters and Joe Lynch discuss driving sales pipeline. Jim is the Founder of FreighTech, an advisory and fractional CMO service that helps logistics technology providers acquire more customers. About Jim Waters Jim Waters is a Boston-based B2B marketing executive with a proven track record of building robust sales pipelines. His passion lies in driving meaningful conversations, understanding customer pain points, and creating compelling content that generates active pipeline velocity. A results-driven innovator, Jim was an early employee at both FRAYT and Tive, where he spearheaded Global Marketing. Jim's entrepreneurial spirit led him to build successful marketing teams at Coveo, (CVO.TO), FAST (MSFT) and StreamServe (NASDAQ: OTEX). He earned an MBA from Northeastern University and is now Founder of FreighTech Advisors fractional CMO and advisor services to companies in the Logistics Technology industry. About FreighTech FreighTech is a company that delivers fractional CMO consulting, content development, marketing and advisory services specifically to logistics technology businesses. The company was founded in 2023 by Jim Waters, a logistics and supply chain marketing veteran. Key Takeaways: Driving Sales Pipeline Jim Waters and Joe Lynch discuss the 3 keys to driving sales pipeline. Demand Creation (top of the funnel) Active Pipeline (prospects that seem promising after the discovery call) Closing Deals  FreighTech customers gain the following benefits: Industry Leader: Led by logistics veteran Jim Waters, FreighTech offers logistics tech companies the combined power of advisory services and fractional CMO expertise to drive customer acquisition. Fractional CMO Advantage: Access senior marketing leaders for strategic guidance and execution, saving costs compared to a full-time CMO. Growth Focus: Target key areas like lead generation, brand awareness, demand creation, and sales growth. Data-Driven Results: Track KPIs and measure ROI to demonstrate the effectiveness of your marketing efforts. Scalable Support: Adjust service hours based on your company's needs. Learn More About Driving Sales Pipeline Jim Waters | Linkedin FreighTech | Linkedin FreighTech The Key to Effective Last Mile Delivery with Jim Waters | The Logistics of Logistics Every Shipment Matters With Jim Waters | The Logistics of Logistics The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Dans cet épisode de Ta Face B, tu découvriras que le sport de Sheila est de suivre ceux de ses deux garçons, que Dirty Dancing est un des ses films cultes, que son moment marquant de vie chez L'Oréal et ses voyages mémorables se sont tous passés en Europe, et que son anecdote donne une version féminine et Face B de l'acronyme CMO !Support the Show.Listen to all the episodes, rate and review us wherever you listen to your podcasts!--Écoute tous les épisodes, laisse nous une note et un commentaire partout où tu écoutes tes podcasts!Contact: Instagram (EN) Instagram (FR) TwitterLinkedinFacebookEmail: your.bside.podcast@gmail.com Credits: Jazzy Abstract, by BeatComa-Media

(0:00) Intro.(1:28) About the podcast sponsor: The American College of Governance Counsel.(2:14) Start of interview.(3:09) Nick's "origin story." (6:36) On his first startup IMix.com (focused on music streaming)(7:55) His pivot as an equity analyst at Sanford Bernstein.(8:32)  His focus on investing in and advising internet companies.(9:56) His time at Google (2010-2022), first in Canada then as Chief Evangelist.(13:21) His time at Chief Growth and Strategy Officer at Coveo, a Canadian AI company (2022-2023).(14:44)  Joining the boards of the Toronto Stock Exchange, iA Financial Group, McEwen Mining,  and Alida and advising boards on AI. Teaching at the Rotman School of Management, Northwestern and the Canadian Institute of Directors (ICD).(16:55)  Defining AI. The types of AI: 1) Computational AI, 2) Sensors AI, and 3) Generative AI.(21:22)  The future of Generative AI: Big Tech or startups? (24:42)  On whether the investment mania in AI is justified. "This technology wave is likely to be much more significant than the internet." "It's the most important technology wave that I have ever seen in my career."(26:19)  How corporate directors should think about opportunities and risks of AI. "The most important thing in governance for a board, in my view for AI, is making sure there is movement." Other risks: 1) Use of confidential information, 2) Creating a private version of AI, 3) Hallucinations (fake information by AI), 4) Issues of bias. Corporate training.(35:07)  On where AI fits in board committees, and on surge of AI experts on boardrooms. *recommendation by Nick: Coursera class on prompt engineering (Vanderbilt University).(39:51) On AI regulation by the US (EO by President Biden), EU, Canada and others.(46:03)  The US-China race on AI - geopolitical implications. *reference to Marc Andreessen's article Why AI Will Save the World.(50:03) On OpenAI's board fiasco and some of the unusual governance structures of leading AI companies.(54:45) Books that have greatly influenced his life: The Little Prince by Antoine de Saint-Exupéry (1943)1984 by George Orwell (1949)(55:50) His mentors: #1 his mother, #2 McKinsey & Co.(56:33)  Quotes that he thinks of often or lives her life by: "You miss 100% of the shots you don't take" by Wayne Gretzky.(57:30) An unusual habit or absurd thing that he loves: Keeping track and data of his healthcare. He recommends the book "Outlive" by Peter Attia. Two tests that he recommends: Cleerly heart scan using AI and Galleri test for cancer detection. Tracks VO2 Max.(1:00:04) The living person he most admires: Anders Tegnell (Sweden's state epidemiologist).(1:02:18) Recommendation for corporate directors on where to get started on getting educated on AI.Nicolas Darveau-Garveau is an AI and digital transformation expert. He was Google's Chief Evangelist and worked as Chief Strategy and Growth Officer at Coveo, a leading AI company. He currently serves on the boards of the Toronto Stock Exchange, iA Financial Group, McEwen Mining, and Alida. You can follow Evan on social media at:Twitter: @evanepsteinLinkedIn: https://www.linkedin.com/in/epsteinevan/ Substack: https://evanepstein.substack.com/__You can join as a Patron of the Boardroom Governance Podcast at:Patreon: patreon.com/BoardroomGovernancePod__Music/Soundtrack (found via Free Music Archive): Seeing The Future by Dexter Britain is licensed under a Attribution-Noncommercial-Share Alike 3.0 United States License

Pour écouter l'épisode en format vidéo : https://youtu.be/nNtBDlVlwrU Bienvenue à tous au nouvel épisode du podcast Hypercroissance! Comme à chaque trimestre, on s'asseoit avec Cimon Plante afin de parler de la saison des résultats des entreprises publiques. Au Menu; - Meta fait 164% plus de profits qu'il y a un an (https://investor.fb.com/investor-news/press-release-details/2023/Meta-Reports-Second-Quarter-2023-Results/default.aspx) - Microsoft en croissance de 13% (https://www.livemint.com/companies/company-results/microsoft-q3-results-revenues-rise-13-to-56-5-billion-beating-analysts-estimates-11698195403428.html) - Alphabet en croissance de 11% (https://www.cnbc.com/2023/10/24/alphabet-googl-earnings-q3-2023.html) - Tesla fait moins bien que prévu (https://www.cnbc.com/2023/10/18/tesla-tsla-earnings-q3-2023.html ) - Amazon génère 10 milliards en profits (https://www.cnbc.com/2023/10/26/amazon-amzn-q3-earnings-report-2023.html) - Coveo fait 23% de croissance (https://www.coveo.com/en/company/news-releases/2023/coveo-reports-third-quarter-fiscal-2023-financial-results) - Lightspeed en croissance de 24% (https://www.prnewswire.com/news-releases/lightspeed-announces-third-quarter-2023-financial-results-301737104.html) - Shopify en croissance de 25% (https://news.shopify.com/shopify-announces-third-quarter-2023-financial-results#:~:text=Total%20revenue%20increased%2025%25%20to,sales%20of%20our%20logistics%20businesses.) Bonne écoute! Pour en savoir plus sur Cimon Plante : https://www.groupeplante.ca/fr/ Pour suivre Cimon sur Youtube : https://www.youtube.com/@groupeplante Pour avoir un deuxième avis sur vos campagnes publicitaires : j7media.com/hypercroissance Pour discuter avec moi sur Linkedin : https://www.linkedin.com/in/antoine-gagn%C3%A9-69a94366/ Notre podcast Social Selling : https://www.j7media.com/fr/social-selling Notre podcast Commerce Élite : https://www.purecommerce.co/fr/podcast-commerce-elite Notre podcast No Pay No Play : https://podcasts.apple.com/es/podcast/facebook-ads-on-parle-de-g%C3%A9n%C3%A9ration-de-leads/id1447812708?i=1000607648614 Suivez-nous sur les médias sociaux : Linkedin : https://www.linkedin.com/company/podcast-d-hypercroissance/ Facebook : https://www.facebook.com/podcastHypercroissance Instagram : https://www.instagram.com/podcasthypercroissance/

Today's guest is Louis Tetu, CEO of Coveo. Coveo is a tech company that develops Saas enterprise search solutions powered by AI. Louis joins us on today's program to talk about the importance of employee journeys in enhancing customer journeys and how new emerging AI capabilities - especially in co-pilot software powered by generative AI - are helping sync their workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Pour écouter l'épisode en format vidéo : https://www.youtube.com/watch?v=wsyUGob-rDE&t=6s&ab_channel=PodcastHypercroissance Bienvenu à tous au nouvel épisode du podcast Hypercroissance! Cette semaine pour le podcast du lundi on fait une discussion d'affaires avec Cimon Plante pour parler des résultats trimestriels des entreprises autant américaines que canadiennes. Et ce jeudi, on reviendra avec nos entretiens avec des entrepreneurs en hypercroissance! Bonne écoute! Résultats de Meta : https://investor.fb.com/investor-news/press-release-details/2023/Meta-Reports-First-Quarter-2023-Results/default.aspx#:~:text=Revenue%20%E2%80%93%20Revenue%20was%20%2428.65%20billion,%25%20year%2Dover%2Dyear. Résultats de Google : https://www.cnbc.com/2023/07/25/alphabet-googl-q2-earnings-report-2023.html Résultats annuels de Coveo : https://ir.coveo.com/en/financial-information/financial-results Résultats annuels de Lightspeed : https://investors.lightspeedhq.com/financials/financial-reports/ Résultats de Netflix : https://ir.netflix.net/financials/quarterly-earnings/default.aspx Pour en savoir plus sur Cimon Plante : https://www.groupeplante.ca/fr/equipe/cimon-plante.html Pour avoir un deuxième avis sur vos campagnes publicitaires : j7media.com/hypercroissance Suivre la chaîne Youtube de Cimon Plante : https://www.youtube.com/@groupepageplante Pour discuter avec moi sur Linkedin : https://www.linkedin.com/in/antoine-gagn%C3%A9-69a94366/ Notre podcast Social Selling : https://www.j7media.com/fr/social-selling Notre podcast Commerce Élite : https://www.purecommerce.co/fr/podcast-commerce-elite Notre podcast No Pay No Play : https://podcasts.apple.com/es/podcast/facebook-ads-on-parle-de-g%C3%A9n%C3%A9ration-de-leads/id1447812708?i=1000607648614 Suivez-nous sur les médias sociaux : Linkedin : https://www.linkedin.com/company/podcast-d-hypercroissance/ Facebook : https://www.facebook.com/podcastHypercroissance Instagram : https://www.instagram.com/podcasthypercroissance/

Today's guests are using machine learning to turn real world data from past interactions into insights. Dr. Hyde is the co-founder and CEO of Atropos Health which has commercialized the insights exchange for healthcare. Dr. Hyde raised a $14M series in August 2022 from an exceptional group of investors including Breyer Capital and Emerson Capital. Dr. Hyde is joined by an early user of Atropos, Dr. John Halamka, President of the Mayo Clinic Platform. Dr. Halamka has been developing and implementing healthcare information strategy and policy for more than 25 years. He specializes in artificial intelligence, the adoption of electronic health records and the secure sharing of healthcare data for care coordination, population health, and quality improvement. He was elected to the National Academy of Medicine in 2020.For AI and the Future of Work trivia buffs this is one of only three episodes we've recorded with multiple guests. The last one with Tooso founders Ciro Greco and Jacopo Tagliabue was one of our most memorable.Listen and learn...Why ChatGPT shouldn't be used for medical diagnosesHow Atropos uses healthcare data from the Mayo Clinic Platform combined with AI to assist caregiversHow to use AI to automate the research that can otherwise takes weeks or monthsHow the lack of access to data-driven recommendations leads to dangerous patient outcomesWho is responsible when AI makes a bad decision that adversely impacts a patientHow to use NLP to remove PII to make it usable by AI (and certify data hygiene)The challenges of managing patient data at scale in a way that complies with HIPAA regulationsReferences in this episode...ChatGPT's phenomenal adoption rate... by the numbersCiro and Jacopo from Tooso (acquired by Coveo) on AI and the Future of WorkPaddy Padmanabhan on AI and the Future of WorkDipanwita Das, Sorcero CEO, on AI and the Future of WorkThe Mayo Clinic PlatformAtropos Health

Jean-François Poulin reçoit en entrevue Juliana Alvarez de Coveo pour parler de la perte de vigueur des labs en entreprise et hackerfest.

Entrepreneur and FTSE100 Non Executive Director, Graham Cooke has been developing internet-based products for the past 20 years. He joined Google in 2005 as one of the earliest European employees working on the Google Ad Platform and Google Analytics. After Google, he founded Qubit, a leading SaaS company in the e-commerce space, providing AI-personalised shopping recommendations to over one billion users per month across more than 300 leading brands. He sold Qubit to Coveo Solutions in 2021 and remains a strategic advisor at Coveo.In this episode, Graham charts the development of the latest iteration of the internet, which he's written about in his book called Web3: the end of business as usual. He argues it will entirely change how we come together to create products, content and services. He believes it will have massive implications for all managers. He also unpacks the value of user-centric design for organisations and teams, rather than just products.

Retailers are feeling the weight of competition now more than ever. Combine that with tight margins, continued supply chain, inflation and labor challenges, and it becomes abundantly clear that brands and retailers are in a race to remain relevant. But what does relevancy actually mean to today's consumers, and does the idea of relevancy vary depending on who you ask and what they're buying? And what about where they're buying from? To dive into these questions and more, I spoke with Brian McGlynn, general manager of commerce at Coveo, who came armed with the answers I was seeking. For listeners who don't already know about Coveo, it's an AI-powered software-as-a-service search engine that recently announced the launch of its Merchandising Hub, a new product developed as a result of the company's acquisition of Qubit, a leader in AI powered merchandising. They're doing some really cool stuff in the omni space so be sure to check them out and say hello at Booth 209 if you are attending NRF 2023 - you might even get a chance to try out one of their Maple Manhattans (I know I will be). About the guest: Having spent more than 20 years in the high-tech industry, Brian McGlynn's experience spans start-ups and Fortune 100 companies, including HP and IBM. He's held roles in sales, consulting, and general management. More recently as General Manager of Intershop's North American business, Brian spearheaded the company's growth into new markets with B2C and B2B commerce offerings. In his current role at Coveo, Brian brings a solid e-commerce expertise with a focus on search, content management, and customer analytics. Brian holds a Bachelor of Science degree in Telecommunications Engineering from the Rochester Institute of Technology and an MBA from Concordia University. Outside of work, Brian's voice can be heard on radio stations across New York State. Hosted and produced by Gabriella Bock, Head of Content & Production at RETHINK Retail. If you enjoyed this episode, show your support by leaving us a rating and review on Apple and Spotify.

In this episode, we talk with four marketing operations experts, each to talk about one of the major marketing automation platforms. Lara Black is currently Director of Marketing Operations at ExtensisHR and is a Pardot Pro, AJ Navarro is currently a Packaged Technology Operations Consultant with Shift Paradigm and is a Marketo Pro and George Samaras is currently Director of Marketing Operations and Technology at Coveo and is an Eloqua Pro. Mike Rizzo is currently CEO & Founder of Marketingops.com and is a HubSpot Pro.  Tune in to hear:  - Each expert tell us what they are most excited about in terms of recent changes or announcements from each platform.- What is each  of their companies is doing to engage with the marketing operations community.- If there are any features that the user community is looking for that the vendor has not prioritized the way they have hoped.Episode Brought to You By MO Pros The #1 Community for Marketing Operations Professionals

"There was a bit of ego raising." "I think it has been a disaster." "I read BetaKit for the truth." Canadian tech luminaries try to make sense of a crazy year in this compilation of interviews recorded live at SAAS NORTH. Featuring: Laura Lenz (OMERS Ventures), Leo Lax (L-SPARK), Louis Têtu (Coveo), Ria Bhavnani (Shopify), Peter Housley (Unbounce), Natalie Archibald (Clio), and Sean Silcoff (Globe & Mail). Sponsored by Caravel Law.

Financial institutions must accelerate their use of data and insights to improve customer satisfaction. By harnessing the power of AI-based personalization, banks can deliver the most relevant information, advice, offers and products … at scale and in compliance. It's time to understand what each customer wants and needs … providing contextual service instantly. It's also time to democratize data to enhance experiences for both customers and employees. I am excited to have Devin Poole, Sr. Product Marketing Manager from Coveo on the Banking Transformed podcast. Devin shares how banks and credit unions Increase NPS while reducing costs … finding opportunities to increase revenue and grow customer loyalty. This episode of Banking Transformed Solutions is sponsored by Coveo As a leader in applied AI, Coveo Relevance Cloud™ help financial institutions accelerate their digital transformations while prioritizing customer satisfaction. With the power of AI-based personalization, banks and insurers can deliver the most relevant information, advice, offers, and products — tailored to each client. For more information visit get.coveo.com/bankingtransformed

In this episode of the Futurum Tech Webcast, I'm joined by Brian McGlynn, General Manager of Commerce Solutions at Coveo to talk about one of my favorite topics: customer experience. And in this instance, we're discussing customer experience in the ecommerce ecosystem. Before we get started, some background. We've witnessed some major shifts in the last few years as it relates to customer experience. Customers are more savvy than ever before, they're more demanding than ever before, they are more impatient than ever before, and they have more options than ever before. The onus on brands is to understand and embrace this shift, and to position themselves to deliver top-notch, personalized, customer experiences at all times — and across all channels. Of course, this is often easier said than done, and that's especially true when it comes to search functionality in ecommerce situations. So, what can brands do to ensure they are serving up the optimum digital experience, especially when it comes to search functions? That's exactly what Brian and I talked about. Here are just a few of the things we covered: The current state of the customer experience when it comes to ecommerce The challenges organizations are facing when it comes to digital experiences How important search and product discovery for ecommerce are The different ways AI can improve the ecommerce ops and have adramatic impact on customer satisfaction How Coveo is helping customers capitalize on technology in order to improvetheir search functionality And if you'd like more information on Coveo, visit their SAP store page here. You can also find Brian on LinkedIn here, and he's more than happy to connect and answer any questions you might have on how improving search functionality for your ecommerce operations can be a game-changer.

La société québécoise Coveo est le plus grand fournisseur d’outils d’intelligence artificielle aux entreprises au Canada et son PDG Louis Têtu, se méfie tellement de l’usage de l’IA par Facebook qu’il n’y a aucun compte. Il explique pourquoi à Alain McKenna et Pascal Forget. Aussi: Pascal est allé jusqu’en Colombie-Britannique pour tester le nouveau casque de réalité virtuelle Quest Pro de Meta! Voir https://www.cogecomedia.com/vie-privee/fr/ pour notre politique de vie privée

Summary Using machine learning in production requires a sophisticated set of cooperating technologies. A majority of resources that are available for understanding how to design and operate these platforms are focused on either simple examples that don’t scale, or over-engineered technologies designed for the massive scale of big tech companies. In this episode Jacopo Tagliabue shares his vision for "ML at reasonable scale" and how you can adopt these patterns for building your own platforms. Announcements Hello and welcome to the Machine Learning Podcast, the podcast about machine learning and how to bring it from idea to delivery. Do you wish you could use artificial intelligence to drive your business the way Big Tech does, but don’t have a money printer? Graft is a cloud-native platform that aims to make the AI of the 1% accessible to the 99%. Wield the most advanced techniques for unlocking the value of data, including text, images, video, audio, and graphs. No machine learning skills required, no team to hire, and no infrastructure to build or maintain. For more information on Graft or to schedule a demo, visit themachinelearningpodcast.com/graft today and tell them Tobias sent you. Your host is Tobias Macey and today I’m interviewing Jacopo Tagliabue about building "reasonable scale" ML systems Interview Introduction How did you get involved in machine learning? How would you describe the current state of the ecosystem for ML practitioners? (e.g. tool selection, availability of information/tutorials, etc.) What are some of the notable changes that you have seen over the past 2 – 5 years? How have the evolutions in the data engineering space been reflected in/influenced the way that ML is being done? What are the challenges/points of friction that ML practitioners have to contend with when trying to get a model into production that isn’t just a toy? You wrote a set of tutorials and accompanying code about performing ML at "reasonable scale". What are you aiming to represent with that phrasing? There is a paradox of choice for any newcomer to ML. What are some of the key capabilities that practitioners should use in their decision rubric when designing a "reasonable scale" system? What are some of the common bottlenecks that crop up when moving from an initial test implementation to a scalable deployment that is serving customer traffic? How much of an impact does the type of ML problem being addressed have on the deployment and scalability elements of the system design? (e.g. NLP vs. computer vision vs. recommender system, etc.) What are some of the misleading pieces of advice that you have seen from "big tech" tutorials about how to do ML that are unnecessary when running at smaller scales? You also spend some time discussing the benefits of a "NoOps" approach to ML deployment. At what point do operations/infrastructure engineers need to get involved? What are the operational aspects of ML applications that infrastructure engineers working in product teams might be unprepared for? What are the most interesting, innovative, or unexpected system designs that you have seen for moderate scale MLOps? What are the most interesting, unexpected, or challenging lessons that you have learned while working on ML system design and implementation? What are the aspects of ML systems design that you are paying attention to in the current ecosystem? What advice do you have for additional references or research that ML practitioners would benefit from when designing their own production systems? Contact Info jacopotagliabue on GitHub Website LinkedIn Parting Question From your perspective, what is the biggest barrier to adoption of machine learning today? Closing Announcements Thank you for listening! Don’t forget to check out our other shows. The Data Engineering Podcast covers the latest on modern data management. Podcast.__init__ covers the Python language, its community, and the innovative ways it is being used. Visit the site to subscribe to the show, sign up for the mailing list, and read the show notes. If you’ve learned something or tried out a project from the show then tell us about it! Email hosts@themachinelearningpodcast.com) with your story. To help other people find the show please leave a review on iTunes and tell your friends and co-workers Links The Post-Modern Stack: ML At Reasonable Scale Coveo NLP == Natural Language Processing RecList Part of speech tagging Markov Model YDNABB (You Don’t Need A Bigger Boat) dbt Data Engineering Podcast Episode Seldon Metaflow Podcast.__init__ Episode Snowflake Information Retrieval Modern Data Stack SQLite Spark SQL AWS Athena Keras PyTorch Luigi Airflow Flask AWS Fargate AWS Sagemaker Recommendations At Reasonable Scale Pinecone Data Engineering Podcast Episode Redis KNN == K-Nearest Neighbors Pinterest Engineering Blog Materialize OpenAI The intro and outro music is from Hitman’s Lovesong feat. Paola Graziano by The Freak Fandango Orchestra/CC BY-SA 3.0

In this episode, I had the pleasure of speaking with Jacopo Tagliabue, Director of AI at Coveo. We talk about Reasonable Scale MLOps, how to approach building your ML platform, and how quickly you might hit the limits of model deployment (hint: it's pretty surprising) Join our Discord community: https://discord.gg/tEYvqxwhah Relevant Links: ➡️ Jacopo on LinkedIn – https://www.linkedin.com/in/jacopotagliabue/ ➡️ Jacopo on Twitter – https://twitter.com/jacopotagliabue Recommendation Links:

In episode number seven, we meet Jacopo Tagliabue and discuss behavioral testing for recommender systems and experiences from ecommerce. Before Jacopo became the director of artificial intelligence at Coveo, he had founded tooso, which was later acquired by Coveo. Jacopo holds a PhD in cognitive intelligence and made many contributions to conferences like SIGIR, WWW, or RecSys. In addition, he serves as adjunct professor at NYU.In this episode we introduce behavioral testing for recommender systems and the corresponding framework RecList that was created by Jacopo and his co-authors. Behavioral testing goes beyond pure retrieval accuracy metrics and tries to uncover unintended behavior of recommender models. RecList is an adaption of CheckList that applies behavioral testing to NLP and which was proposed by Microsoft some time ago. RecList comes with an open-source framework with ready set datasets for different recommender use-cases like similar, sequence-based and complementary item recommendations. Furthermore, it offers some sample tests to make it easier for newcomers to get started with behavioral testing. We also briefly touch on the upcoming CIKM data challenge that is going to focus on the evaluation of recommender systems.In the end of this episode Jacopo also shares his insights from years of building and using diverse ML Ops tools and talk about what he refers to as the "post-modern stack".Enjoy this enriching episode of RECSPERTS - Recommender Systems Experts.Links from the Episode: Jacopo Tagliabue on LinkedIn GitHub: RecList CIKM RecEval Analyticup 2022 (sign up!) GitHub: You Don't Need a Bigger Boat - end-to-end (Metaflow-based) implementation of an intent prediction (and session recommendation) flow Coveo SIGIR eCOM 2021 Data Challenge Dataset Blogposts: The Post-Modern Stack - Joining the modern data stack with the modern ML stack TensorFlow Recommenders TorchRec NVIDIA Merlin Recommenders (by Microsoft) recbole Papers: Chia et al. (2022): Beyond NDCG: behavioral testing of recommender systems with RecList Ribeiro et al. (2020): Beyond Accuracy: Behavioral Testing of NLP models with CheckList Bianchi et al. (2020): Fantastic Embeddings and How to Align Them: Zero-Shot Inference in a Multi-Shop Scenario General Links: Follow me on Twitter: https://twitter.com/LivesInAnalogia Send me your comments, questions and suggestions to marcel@recsperts.com Podcast Website: https://www.recsperts.com/

As consumers spend more time and money online, brands and retailers need to work harder on optimizing their digital experiences. But where are retailers spending the most time and money?    During this Retail Remix conversation, Alicia Esposito digs into new and compelling research about how retailers are navigating this quickly evolving and increasingly competitive space. She chats with Brian McGlynn of Coveo and Brian Kilcourse of RSR Research about key findings and trends to watch. They will answer key questions like:   How can personalization support acquisition and retention goals?  How can retailers inspire consumers to share more data about their preferences?   How can AI and cutting-edge technology support curated experiences at scale?   RELATED LINKS  Learn more about Coveo  Access the research 

MLOps Coffee Sessions #95 with Ciro Greco, MLOps as Tool to Shape Team and Culture. // Abstract Good MLOps practices are a way to operationalize a more “vertical” practice and blur the boundaries between different stages of “production-ready”. Sometimes you have this idea that production-ready means global availability but with ML products that need to be constantly tested against real-world data, we believe production-ready should be a continuum and that the key person that drives that needs to be the data scientist or the ML engineer. // Bio Ciro Greco, VP of AI at Coveo. Ph.D. in Linguistics and Cognitive Neuroscience at Milano-Bicocca. Ciro worked as visiting scholar at MIT and as a post-doctoral fellow at Ghent University. In 2017, Ciro founded Tooso.ai, a San Francisco-based startup specializing in Information Retrieval and Natural Language Processing. Tooso was acquired by Coveo in 2019. Since then Ciro has been helping Coveo with DataOps and MLOps throughout the turbulent road to IPO. // MLOps Jobs board https://mlops.pallet.xyz/jobs // Related Links Company Website psicologia.unimib.it/03_persone/scheda_personale.php?personId=518 gist.ugent.be/members --------------- ✌️Connect With Us ✌️ ------------- Join our slack community: https://go.mlops.community/slack Follow us on Twitter: @mlopscommunity Sign up for the next meetup: https://go.mlops.community/register Catch all episodes, blogs, newsletters, and more: https://mlops.community/ Connect with Demetrios on LinkedIn: https://www.linkedin.com/in/dpbrinkm/ Connect with Vishnu on LinkedIn: https://www.linkedin.com/in/vrachakonda/ Connect with Ciro on LinkedIn: https://www.linkedin.com/in/cirogreco/en Timestamps: [00:00] Introduction to Ciro Greco [02:32] Ciro's bridge to Coveo [07:15] Coveo in a nutshell [11:30] Confronting disorganization and challenges [16:08] Fundamentals of use cases [18:09] Immutable data in the data warehouse [21:36] Data management in Coveo [24:48] Pain for advancement [29:56] Rational process and Stack [32:24] Habits of high-performing ML Engineers [35:46] Sharpening the sword [37:50] Attracting talents vs firing people [42:18] Wrap up

On a reçu des grands dirigeants québécois sur le podcast Hypercroissance comme Louis Têtu de Coveo, Judith Fetzer de Cook it ou même plus récemment Louis-Garneau fondateur de Louis-Garneau Sports. Et bien aujourd'hui, on reçoit un autre géant de l'entreprenariat, François Roberge, président et directeur général de l'entreprise de "La Vie En Rose." Monsieur Roberge qui a racheté l'organisation en 1996 quand cette dernière était au bord de la faillite a été capable de transformer une organisation qui possède maintenant plusieurs centaines de magasins à travers le monde. En plus d'être une marque connue, La Vie En rose est également une entreprise qui redonne. En effet, l'entreprise a remis plus de 2.5M à des organismes venant en aide aux femmes depuis le lancement de leur fondation "Les Roses de l'espoir" en 2002. Un épisode des plus marquants que j'ai eu la chance de faire récemment. Pour en savoir plus sur "La Vie en Rose" : https://www.lavieenrose.com/fr Suivez-nous sur les médias sociaux : Linkedin : https://www.linkedin.com/company/podcast-d-hypercroissance/ Facebook : https://www.facebook.com/podcastHypercroissance Instagram : https://www.instagram.com/podcasthypercroissance/

Welcome to the RETHINK Retail Podcast, your go-to weekly podcast where we team up with industry experts to discuss the news, trends, and big ideas that are redefining commerce. On today's episode, host Julia Hare speaks with Karli Bruno, e-commerce & digital marketing manager at Davines, a professional haircare brand care-crafted in Italy and focused on sustainable, natural ingredients. Karli shares the personalization journey the brand made after quickly pivoting to e-commerce during the COVID-19 pandemic. Prior to joining Davines and focusing on the beauty Industry, Karli was an e-commerce manager at Mood Fabrics and Lord & Taylor, with focus in the retail DTC industry. This episode is sponsored by Coveo on behalf of today's guest with professional haircare brand Davines. Use code: RETHINKRETAIL at www.davines.com to receive free Shipping on Davines products. Offer expires May 30, 2022. Thank you to our sponsor Coveo, to learn more about what Coveo's AI-powered relevance platform can do for you, visit www.coveo.com. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton

Louis Têtu, one of Quebec's most prominent tech leaders. He co-Founded HR software company Taleo, later sold to Oracle, and is now CEO of Coveo, an AI-powered platform for digital experiences. It just went public a few weeks ago.

Louis Têtu, one of Quebec's most prominent tech leaders. He co-Founded HR software company Taleo, later sold to Oracle, and is now CEO of Coveo, an AI-powered platform for digital experiences. It just went public a few weeks ago.

Unlike many of his finance leader peers, Jean Lavigueur has little difficulty in identifying where and when his path to the CFO office began.   It was back in the early to mid-1990s, he recalls, when—after he had spent nearly 10 years with PwC—a charismatic entrepreneur client named Louis Têtu convinced him to join his supply chain start-up. Although this company was soon thereafter sold to Baan, Têtu and Lavigueur found that they had unmistakable chemistry—or at least this is what we must assume, given that 25 years later, the two Canadian entrepreneurs have built not one but two other successful companies together. The first was Teleo, a talent management company that the two men cofounded in 1999 and took public in 2007 (In 2012, Teleo was sold to Oracle for $1.9 billion). Their present firm is AI-powered ecommerce company Coveo, which recently raised $215 million when it went public on the Toronto stock exchange. Today, as a seasoned CFO, Lavigueur implores his CFO peers to widen their lenses. “With every crisis, there is an opportunity,” he observes, before recounting how nearly a decade ago, Microsoft—one of Coveo's largest development partners—acquired his firm's largest rival, precipitating a nail-biting challenge that led Coveo to make a strategic pivot. “We used the crisis to accelerate toward the cloud,” explains Lavigueur, who adds that the company fueled its new cloud ambitions in part by forging a stronger relationship with Microsoft rival Salesforce, whose offerings—unlike those of Microsoft—were entirely cloud-based. Advises Lavigueur: “When you see a crisis, use it to get better.” –Jack Sweeney

Lindsay Sukornyk lived the free spirit, digital nomad lifestyle before it became a TikTok trend, and on today's episode, she's sharing her journey and key lessons that she's learned along the way. Lindsay dives into the details about her holistic methodology that inspires breakthrough changes and transformation for the leaders that she works with. We also discuss the programs and experiences she offers at Alive and Awake, plus some of my personal ‘aha' moments that I've had at those events.    IN THIS EPISODE, WE TALK ABOUT: How Lindsay fell in love with Costa Rica and slowly built her dream life there  The power of logic and strategy mixed with intuition  Lindsay's advice for people who are looking to transform their life  How Alive and Awake workshops help leaders reconnect and reimagine their lives Redefining what leadership looks like  My breakthrough moments while working with Lindsay    RESOURCES Thanks to BYJU's FutureSchool. Visit byjus.com/podcast to enroll in your first 4 classes, a $99 value, for just $9.99.  Thanks to Calm for supporting Earn Your Happy. Go to calm.com/lori for 40% off a Calm Premium subscription.  Text PODCAST to 310-496-8363 for updates and a chance to be featured on the show!   CONNECT WITH LINDSAY Website: aliveandawake.com Lindsay's Instagram: @lindsayalive Alive and Awake Instagram: @aliveandawake   CONNECT WITH LORI Instagram: @loriharder Lite Pink: @drinklitepink Earn Your Happy: @earnyourhappy Girlfriends & Business: @girlfriendsandbusiness Listen to Girlfriends & Business   GUEST BIO Lindsay is a transformational leadership expert, international speaker, master coach to global game changers, TEDx speaker and author.  A regular Huffington Post blogger and often featured as a speaker and expert in the media, she is also completing her first novel, which is in development for a TV series. Lindsay is obsessed with combining up to the minute research on positive psychology, strategy and leadership with ancient wisdom traditions such as yoga and Buddhism, to create profoundly transformational experiences for everyone she has the privilege to guide along their path. She began her career at Kearney, a top-tier global management-consulting firm.  In the transformational leadership coaching space for over 19 years, Lindsay has spoken to and coached CEOs, founders and elite leaders at global events such as the World Economic Forum in Davos, Mindvalleys' Afest, Mindvalley's Evercoach, the Bliss Project, and leading organizations, including Accenture, Kearney, Starbucks, Coveo, TD Securities, RBC Financial Group, FullCycle, P&G, lululemon, Deloitte and Revlon.  She has been cited as an expert media such as The Globe and Mail, The National Post and Canadian Business Magazine. When she's not spreading her message internationally, Lindsay is living her dream with her four children in Costa Rica, where she guides CEOs, founders and elite leaders from around the world through transformational leadership journeys in the surf town where she lives.  Lindsay has a B. Comm from Queen's University, where she majored in strategy and organizational behavior. She is a certified professional co-active coach (CPCC) with CTI and a RYT 500 certified yoga teacher.

MLOps Coffee Sessions #66 with Jacopo Tagliabue, Machine Learning at Reasonable Scale. // Abstract We believe that immature data pipelines are preventing a large portion of industry practitioners from leveraging the latest research on ML: truth is, outside of Big Tech and advanced startups, ML systems are still far from producing the promised ROI. The good news is that times are changing: thanks to a growing ecosystem of tools and shared best practices, even small teams can be incredibly productive at a “reasonable scale”. Based on our experience as founders and researchers, we present our philosophy for modern, no-nonsense data pipelines, highlighting the advantages of a "PaaS-like" approach. // Bio Educated in several acronyms across the globe (UNISR, SFI, MIT), Jacopo Tagliabue was co-founder and CTO of Tooso, an A.I. company in San Francisco acquired by Coveo in 2019. Jacopo is currently the Director of AI at Coveo, shipping models to hundreds of customers and millions of users. When not busy building products, he is exploring topics at the intersection of language, reasoning, and learning: his research and industry work is often featured in the general press and premier A.I. venues. In previous lives, he managed to get a Ph.D., do sciency things for a pro basketball team, and simulate a pre-Columbian civilization. // Relevant Links Bigger boat repo: https://github.com/jacopotagliabue/you-dont-need-a-bigger-boat TDS series: https://towardsdatascience.com/tagged/mlops-without-much-ops (ep 3 and a NEW open-source contribution on data ingestion coming up) Open datasets for e-commerce and MLops experiments: https://github.com/coveooss/SIGIR-ecom-data-challenge --------------- ✌️Connect With Us ✌️ ------------- Join our slack community: https://go.mlops.community/slack Follow us on Twitter: @mlopscommunity Sign up for the next meetup: https://go.mlops.community/register Catch all episodes, Feature Store, Machine Learning Monitoring and Blogs: https://mlops.community/ Connect with Demetrios on LinkedIn: https://www.linkedin.com/in/dpbrinkm/ Connect with Vishnu on LinkedIn: https://www.linkedin.com/in/vrachakonda/ Connect with Jacopo on LinkedIn: https://www.linkedin.com/in/jacopotagliabue/

Dans ce segment du podcast Ca$hMire, Pierre Couture jase de la québécoise Coveo qui veut entrer à la Bourse prochainement. On discute du modèle d'affaires de Coveo et de ses perspectives de croissance.

Why are you  learning another language? Is it for fun? For love? For professional reasons? There are a lot of reasons people choose to learn a language, and a lot of benefits to be gained from the experience. In this episode, our guest is Pierre-William Plante, a Solutions Specialist at Coveo. If you want practical advice about how to improve your language skills, and why it is worth the effort, this episode is for you! Pierre-William talks about his experience learning English, primarily as an adult, and some of the expected (and unexpected) benefits that come from working in your second language. He also shares practical advice for how to improve your second language in formal and informal ways, and even offers some tips about making small talk in English. Our expression this week is the icing on the cake. Do you know what it means and how to use it? Listen and find out, and hear what the equivalent expression is in French! Visit us at lesbonsmots.ca to check out our blog and language learning videos, or reach out to us at ACA to discuss your language learning needs. 

Dans ce nouvel épisode du podcast Ca$hMire du 5 novembre 2021, Pierre Couture jase d'économie, de finances personnelles, de consommation et d'entrepreneuriat. - COP26 : l'environnement et l'économie au menu des investisseurs - Les prix des maisons continuent de grimper au Québec - Guerre d'usure pour Hydro-Québec dans le Maine - Air Canada : les jours du PDG sont-ils comptés ? - La québécoise Coveo s'en va à la Bourse - Microsoft et Apple : 2 poids lourds au sommet - Vers un baril de pétrole de 120 $US ? Entrevues - Prendre le contrôle de ses finances personnelles avec le réalisateur Antoine Denis du documentaire Liberté : un éveil à l'indépendance financière - Du fromage et des spiritueux avec Madeleine et Alexandre Dufour de la Famille Migneron de Charlevoix Bonne écoute !

Je suis très fier aujourd'hui de finalement franchir la barre des 100 épisodes pour le podcast. Depuis près de 18 mois maintenant, on s'efforce de livrer un balado qui sort à chaque semaine et j'ai l'honneur aujourd'hui de vous annoncer qu'on va accélérer la cadence! Dès cette semaine vous pourrez retrouver un deuxième épisode hebdomadaire qui sortira les jeudis matins. Une nouvelle approche intitulée Panel d'affaires va s'intégrer doucement mais surement à chaque jeudi. La fréquence ne sera pas doublée dès le départ, mais déjà dans les prochaines semaines vous risquez de recevoir des notifications comme quoi un nouvel épisode de Hypercroissance est disponible autre que le lundi. On revient à notre épisode du jour et qui dit 100e épisode dit également invité spécial. J'ai l'immense honneur aujourd'hui d'interviewer l'entrepreneur qui selon moi a connu le plus de succès au Québec lors des 20 dernières années. Louis Têtu, président de Coveo, une entreprise d'intelligence artificielle qui affiche une valorisation à plus d'un milliard de dollars est avec nous aujourd'hui afin de nous raconter son parcours qui est tout à fait remarquable. En plus de Coveo, M. Têtu a également bâti une autre entreprise ayant une valorisation passant les 10 chiffres! De 1999 à 2012, son équipe et lui ont amené l'organisation Taleo publique avant de vendre l'entité pour près de 2 milliards de dollars au groupe Oracle. C'est donc pas une mais deux histoires d'entreprises en Hypercroissance que Louis va nous décrire aujourd'hui. Pour en apprendre plus sur Coveo : https://www.coveo.com/fr Mon compte Linkedin : https://www.linkedin.com/in/antoine-gagn%C3%A9-69a94366/ Suivez-nous sur les médias sociaux : Linkedin : https://www.linkedin.com/company/podcast-d-hypercroissance/ Facebook : https://www.facebook.com/podcastHypercroissance Instagram : https://www.instagram.com/podcasthypercroissance/

When you want to have a credible, trusted value program it pays to lead with a six sigma and customer success approach, this according to our interview with Rosalie Girard, the Director of Business Value Engineering for unified search, analytics and machine learning pioneer Coveo. In this conversation we explore ways to leverage Customer Success to gather real-world impacts and evidence to fuel your Value Enablement program, Day in the Life of (DILO) to quantify benefits, and strategic value plans to prioritize and roadmap mutual success. https://www.linkedin.com/in/rosaliecgirard/ #valueenablement #valuemanagement #valueconsulting #customersuccess #realizedROI #valueselling #ROI

In this episode, we talk to Mike Ni, Chief Growth Officer at Coveo.

We're kicking off another episode of RETHINK Retail with guest Brian McGlynn. Brian is the General Manager of E-Commerce at Coveo, a market-leading AI-powered relevance platform that injects search, recommendations and personalization solutions into digital experiences. Brian is a long-time tech industry veteran with 20 years of experience building and hyper-scaling organizations. Prior to joining Coveo, Brian held leadership roles at Intershop, Hewlett Packard, Deloitte and IP.com. Join us as Brian reveals how everyday retailers can compete with commerce giants like Amazon—and the tools they'll need to do it. - - - - - - Hosted by Julia Raymond Hare Produced by Gabriella Bock Edited by Trenton Waller Social Media by Madison Freeland

Artificial Intelligence (AI) is revolutionizing ecommerce for small and big businesses. AI is being used by various ecommerce companies to get a better understanding of their customers. It is also being used to improve the online customer experience For episode #83, we speak to the data science team at Coveo. Coveo is an ecommerce vendor providing self-optimising AI that learns from every click and query. We discuss the role AI plays in a leading technology company and how it is benefiting merchants.

Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom. - Viktor Frankl This is one of the most powerful quotes around today and if you consider it carefully and apply it to your life, you will see dramatic changes. This is what my guest today, Candice Faktor did. Candice has a long history of working in the tech industry in a variety of executive positions. Candice is someone who I admire deeply for many reasons, but especially for her leadership style. She exudes calmness and confidence and is a balance of both masculine and feminine energies.  During this episode she vulnerably shares with me what the costs (and benefits) of being so achievement oriented and living in scarcity are. And what ultimately caused her to change her ways of leading and her approach to life.  One of the keys to her change with re-examining space and how that quote above was the instigator and inspiration for her. This episode has so much wisdom in it, no matter where you are in life, you will benefit from it. I've listened to the episode multiple times already and every time I get something new! Enjoy this one and be sure to share with someone who also needs to hear it! During this episode we discuss: How to listen to your inner feminine voice and ‘alpha' sides Growing up with an immigrant background in a male dominated industry What is the cost of being achievement oriented and playing into society's norms? What happens if the #1 person you have to take care of is yourself? So that you can be in service of others Would you take a mid-life gap year? The most vulnerable answer Candice gave to a question that changed the trajectory of her life  Living in scarcity and striving for more can lead to certain success but what about diminishing returns? We all have our own journeys, including traumas. Those can lead to results until a certain point… our job may be to heal from those  Reimagining ‘space' The benefits of transcending your emotions  Candice's Bio: Hi! I am the cofounder of Disco. Our mission is to help creators make a sustainable living teaching what they love. We believe the future is learning live together. Our vision for learning leaves the industrial age behind and looks to a world of lifelong learning, that's live, with peers, led by creators we trust and accessible from anywhere. I'm passionate about lifelong learning + creator economy + community. I helped scale Wattpad, one of the world's largest storytelling communities, which sold for US$660MM. My love of learning led me to create cohort based courses years ago and the Gamechanger.co learning community both of which inspired me to create Disco. I am a venture partner for Lobby.vc and a Board member of Coveo, an enterprise saas platform. I am from South Africa, live in Toronto, a yogi at heart, a mom to awesome boys and a recent pup and married to a filmmaker. Resources Mentioned in this Episode Man's Search for Meaning by Viktor Frankl Untethered Soul by Michael Singer The Surrender Experiment by Michael Singer  Connect with Candice: Social Handles Linkedin: https://www.linkedin.com/in/candicefaktor/?originalSubdomain=ca Website: https://www.candicefaktor.com/ Email: candice@disco.co Connect with Tracy: Social Handles IG/FB: @dr.tracydebi Website: www.atelierix.co To work with Tracy, you can book a call here: https://calendly.com/drtracydebi/fit-ability-call To download the Breaking Burnout Resource Guide, click here: https://www.atelierix.co/freebie Spirit of Success is a podcast creating a platform for honest conversations sharing the real life stories behind personal transformations. If you're a fan of the podcast, don't forget to subscribe, rate, and review Spirit of Success! If you resonated with something you heard, don't forget to share with a friend! Edited by: Kattie Laur Logo/Podcast Intro: The Cultivated Group  Music: ‘Breathe out, Breathe in' (Instrumental) by Roof

This episode of Lessons for Tomorrow covers the evolution of search from the early days of being very one-dimensional, the shift from segmentation to personalization, and now the focus on individualization. Our host Tim Ahlenius, is joined by Dale Traxler, Senior Director of Alliances at Coveo, and Jon Price, Coveo Practice Director and MVP at Americaneagle.com. Together they dive into the importance of creating a seamless experience for your website visitors and the role search, recommendations, and Artificial Intelligence (AI) play in delivering relevant results and increasing conversions. Tim, Dale, and Jon discuss in further detail the role that AI currently plays in delivering personalized experiences through the indexing of data and their predictions for the future of AI, including how Machine Learning will begin to play a larger role in the evolution and growth of the now very linear voice search.  This podcast is brought to you by Americaneagle.com Studios. Connect with: Lessons for Tomorrow: Website Tim Ahlenius: LinkedIn // Twitter Dale Traxler: LinkedIn Jon Price: LinkedIn // Twitter

It's tough being entrepreneurs in Belgium and Italy. Our appetite for risk and access to capital in the U.S. is an unfair advantage. Ciro and Jacopo moved to Silicon Valley to pursue their dream and, in the process, learned why entrepreneurship is a full-contact sport. Their journey from MIT to startup to successful exit is a classic tale of grit and determination.Listen and learn...What's unique about Silicon Valley for founders.How to turn a technology into a product.What distinguishes human cognition from machine intelligence.Why NLP is so hard.How product interfaces can introduce bias.What we can (and can't) expect from AI.People and organizations mentioned:The Alchemist AcceleratorCoveoNoam ChomskyMarvin MinskyJosh Tenenbaum

Learn about the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive predictive CX. Bite-Sized Delight From the Episode: • Focus on Relevance - New research from Coveo shows the relevance is a key element of the customer experience conversation. • Augmented Reality in Your Own Home - Empire Carpet is but one company in the home improvement space that is harnessing the power of augmented reality to create a remarkable experience in the home. • The Future of CX - McKinsey Quarterly makes four predictions about turning data into insight and action using predictive analytics. Are You Looking for Things We Referenced? • Coveo Relevance Report 2021: Ecommerce • Empire Carpet Augmented Reality • Solvvy - The Next-Gen Chatbot • Prediction: The Future of CX - McKinsey Quarterly Find a full transcript of the show at: http://ExperienceThisShow.com. See you next week!

Patrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance of quality article index for quality documentation.

Louis Tetu, CEO of Coveo, talks to Tonya Hall about how Coveo's AI-based software services can help businesses navigate and consolidate their digital resources. Learn more about your ad choices. Visit megaphone.fm/adchoices

Louis Tetu, CEO of Coveo, explains to Tonya Hall how COVID-19 will lead to the acceleration of intelligent experiences in service, work, and commerce. Learn more about your ad choices. Visit megaphone.fm/adchoices

On this week’s show, we spoke with Antoine Buteau, Senior Engagement Manager @ The PNR. Antoine holds a Bachelor of Commerce in Information Systems from the Desautels Faculty of Management at McGill University and a Certificate in Computer Science from Laval University.   Before PNR, Antoine worked at Coveo as a Solution Specialist. He was responsible for implementing Coveo search engine solutions with clients in healthcare, technology and consumer goods. Antoine also worked as a freelance consultant where he helped organizations in IT Selection, IT Implementation, Product Management and IT Project Recovery.   Outside of work, Antoine spends time training at the gym, playing hockey and listening to Japanese jazz. He also enjoys reading, building relationships and drinking strong coffee while eating Mexican food.   On the show, we spoke about: How he manages his career The concept of continuous improvement Tips and tricks for productivity with tools like Roam Interesting trends in technology   Antoine is one of the smartest people I know. I always learn from talking to him and I hope that you do as well.   Let us know what you think. What types of guests would like to see on the show? What topics interest you the most? Send me your thoughts at nectar@thepnr.com   Subscribe | iTunes | Google Play |Spotify | YouTube | Stitcher | Breaker

Welcome to the first episode (Episode #31) of SEASON 4 of 'Sharing Life Lessons'. A podcast that brings you stories from around the world to have fun with and to learn from because stories inspire, stories teach, and stories heal!! Together we are creating a library of stories. To support the creation of this podcast please go to https://anchor.fm/sharinglifelessons and hit the support button with the dollar sign to sign up for a monthly subscription for an amount of your choice. This will enable me to bring you an enhanced season 4. The target audience for this episode is EVERYONE Today's guest is Candice Faktor. Candice is an experienced tech exec, with a strong background in strategy consulting, corporate innovation, growth mindset curriculum development, entrepreneurship and leadership coaching. Candice has been a pioneer behind the Canadian tech ecosystem and has a passion for furthering Toronto's tech ecosystem. Candice is currently the Managing Partner at Gamechanger, an innovation firm that is passionate about investing, advising, and creating in an uncertain and exponential world. She is a venture partner with a leading Silicon Valley venture capital fund as well as the Board Member of Coveo, a leading enterprise AI company valued at $1Bn+. Prior to investing and advising, Candice was the Global GM of Wattpad and co-founded the corporate innovation and venture arm at Torstar Digital. During her time at Wattpad, Candice grew their user base past 80MM. She began her career as a Strategy Consultant for Deloitte Monitor. Gamechanger: https://www.gamechanger.co/ Mastermind: https://www.mastermind.co/ Books recommended by Candice: 1. The surrender experiment by Michael Singer 2. The untethered soul by Michael Singer I am also excited to let the listeners know that Amazon music has started including podcasts for the first time and Sharing Life Lessons is now featured on Amazon music as well. See link below. Also, you can write to me at sharinglifelessons101@gmail.com with your comments or if you have a story to share with our listeners. I will bring you the next episode of Sharing Life Lessons next Wednesday. Until then, 'Stay safe, be happy and be well'. Podcast links: Apple Podcasts: https://podcasts.apple.com/us/podcast/sharing-life-lessons/id1495248815?uo=4 Spotify: https://open.spotify.com/show/1EZMzRw1cWMyvSiyeeyTRd Anchor.fm: https://anchor.fm/sharinglifelessons Amazon music: https://music.amazon.com/podcasts/e35e7f52-e169-47e0-885d-c9c656b7c422/SHARING-LIFE-LESSONS Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mNWY1YjkwL3BvZGNhc3QvcnNz --- Support this podcast: https://anchor.fm/sharinglifelessons/support

There Is no one more passionate about 'Customer Advocacy' than Ari Hoffman, Director of Customer Advocacy at Coveo. He drops his concept of The Advocacy Well - all about how you build and nurture champions. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

There Is no one more passionate about 'Customer Advocacy' than Ari Hoffman, Director of Customer Advocacy at Coveo. He drops his concept of The Advocacy Well - all about how you build and nurture champions. --If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay Nathan and Jeff Breunsbach...Jay Nathan: https://www.linkedin.com/in/jaynathan/Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

En reprise, le PDG de Coveo, Louis Têtu, passe au micro de Ca$hMire cette semaine. Avec Pierre Couture, il discute de son entreprise, de ses défis, des «digital natives» et de la position du Québec dans le secteur des technos.

En reprise, le PDG de Coveo, Louis Têtu, passe au micro de Ca$hMire cette semaine. Avec Pierre Couture, il discute de son entreprise, de ses défis, des «digital natives» et de la position du Québec dans le secteur des technos.

En reprise, le PDG de Coveo, Louis Têtu, passe au micro de Ca$hMire cette semaine. Avec Pierre Couture, il discute de son entreprise, de ses défis, des «digital natives» et de la position du Québec dans le secteur des technos.

Our expert panel featuring Andy Peebler of Salesforce, Dale Traxler of Coveo and Digital River’s Eric Christensen dive deep into payment systems and how they drive conversions for your ecommerce store. There’s far more under the hood than you might realize, and our panel offers its best advice on how to get it right.

Our expert panel featuring Andy Peebler of Salesforce, Dale Traxler of Coveo and Digital River's Eric Christensen dive deep into payment systems and how they drive conversions for your ecommerce store. There's far more under the hood than you might realize, and our panel offers its best advice on how to get it right.

Chairman and Chief Executive Officer of Coveo, Louis Têtu, joins Coruzant Technologies for the Digital Executive podcast. He explains the type of technology and process he leverages to provide a truly personalized digital experience for customers.

Dans cet épisode, je discute avec Marilou Bisson de son parcours en ressource humaine et en administration du tourisme, de son expérience dans une startup en tech et de son mandat de recruiting manager chez Coveo. Les romans qu'elle nous recommande : https://www.editionsboreal.qc.ca/catalogue/livres/bonheur-occasion-1685.html https://www.renaud-bray.com/Livres_Produit.aspx?id=1456091&def=Du%20bonheur%20%3A%20un%20voyage%20philosophique%2CLENOIR%2C%20FRÉDÉRIC%2C9782213661360&fbclid=IwAR2Im0NjAmUhp2RUUAxwPLRFvjbcowCAi6Xkq8e2aXFb-0f4rwT8TywgYTE *Désolé pour le pied de micro dans mon visage. Merci à mes commanditaires l'AÉLIES (https://www.aelies.ulaval.ca), le SPLA (https://www.spla.ulaval.ca), l'AGIL (http://www2.ift.ulaval.ca/~agil/) et .Layer (https://www.dotlayer.org/) . Abonne-toi au podcast!

Dans cet épisode, je discute avec Marilou Bisson de son parcours en ressource humaine et en administration du tourisme, de son expérience dans une startup en tech et de son mandat de recruiting manager chez Coveo.nbsp; Les romans qu’elle nous recommande :nbsp;https://www.editionsboreal.qc.ca/catalogue/livres/bonheur-occasion-1685.html https://www.renaud-bray.com/Livres_Produit.aspx?id=1456091amp;def=Du%20bonheur%20%3A%20un%20voyage%20philosophique%2CLENOIR%2C%20FRÉDÉRIC%2C9782213661360amp;fbclid=IwAR2Im0NjAmUhp2RUUAxwPLRFvjbcowCAi6Xkq8e2aXFb-0f4rwT8TywgYTE *Désolé pour le pied de micro dans mon visage. Merci à mes commanditaires l'AÉLIES (https://www.aelies.ulaval.ca), le SPLA (https://www.spla.ulaval.ca), l’AGIL (http://www2.ift.ulaval.ca/~agil/) et .Layer (https://www.dotlayer.org/) . Abonne-toi au podcast !--------[Facebook] - https://www.facebook.com/OpenLayerPodcast/[Spotify] - https://open.spotify.com/show/6LWUHrtNrRioE7Ggxkpcno?si=-3tZo88XSnW0Mwcp7sZkLA[Balado Québec] - https://baladoquebec.ca/#!/openlayer[iTunes Podcast] - https://podcasts.apple.com/ca/podcast/openlayer/id1477641065[Google Play Music] - https://playmusic.app.goo.gl/?ibi=com.google.PlayMusicamp;isi=691797987amp;ius=googleplaymusicamp;apn=com.google.android.musicamp;link=https://play.google.com/music/m/Iytw3gkywmyegzfe45u2y5ciqfm?t%3DOpenLayer%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16[Google Podcast] – OpenLayer Podcast------

Considéré comme un chef de file dans le domaine de l'intelligence artificielle,Coveo a pourtant la ferme intention de garder son siège social à Québec, où elle emploie environ 260personnes. Cet exemple montre que le marché de l'emploi change et que l'économie se diversifie, non seulement dans la capitale, mais aussi dans d'autres régions au Québec. De plus, dans un contexte de quasi-plein-emploi, ce ne sont plus les travailleurs qui sont à la recherche d'emplois, mais les entreprises qui sont à la recherche de travailleurs. Michel Lacombe profite de son passage à Québec pour en discuter avec des entrepreneurs de la région et des experts.

Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. However, Coveo for Commerce is transforming the way businesses sell online and its AI-powered solution is helping to deliver relevant buying experiences that is driving business growth. But I wanted to find out more about this experience intelligence platform. Coveo for Commerce is enhancing product and content discoverability, detects buyer intent, and automatically merchandizes personalized product recommendations that make business sense. “The experience economy is built on data and AI. Tech-first companies have trained people to expect personalized, relevant, and unified experiences. With Coveo, every business can be an intelligent experience leader.” Coveo Chairman and CEO Louis Tetu. However, personalization alone is not enough; businesses also want to increase the profitability of their customer lifetime journeys. In today's episode, I explore how this experience intelligence platform stitches together content and data, learning from every interaction, to tailor every experience using AI. I learn how Coveo for Commerce connects and unifies product catalogs and product-related content to provide shoppers with comprehensive, relevant information in their shopping experience. We also discuss how structured product catalog data can blend with unstructured content. Mark Floisand is Chief Marketing Officer at Coveo joins me on Tech Talks Daily to talk about all this and more. He has over 20 years of marketing, sales and general management experience in the technology industry, spanning blue chip and start-up companies across three continents, including Apple, Adobe, BusinessObjects, SAP, Total Defense, Untangle and WeVideo. Mark was most recently with Sitecore, a Coveo technology partner, where he led product marketing. Mark holds a Bachelor of Commerce degree from the University of the Witwatersrand, South Africa; and an MBA from the University of Durham in the UK.

Mike and Erica discuss the challenges and opportunities of building marketing teams at a hyper-growth company. Expanding from 65 to 500 people. Onboarding 50 new hires per quarter. Growing 50% YoY, A marketing team that's getting bigger and stronger each quarter – if that's not hypergrowth, then we don't know what is! We talk about how the role of a marketing leader grows and changes as the company grows, and some of the challenges with hiring ahead of plan, based on Mike's experiences at Coveo. We also talk about the need to balance ‘scrappy' and ‘scale' in a hyper-growth environment. For example, would you as a CEO hire a CMO who needed to ‘stoop' into the role (someone coming from a much larger firm that has already done a big revenue climb) or ‘stretch' into the role (someone who has not yet been the top marketer, or who comes from a smaller firm)? Mike offers 3 tips for anyone taking on a marketing leadership role in a hyper growth company: - Bring data to every marketing conversation, including data from existing marketing programs and data from across the company - to make themselves more credible to the leadership team. - Build a culture where people expect change. Embrace change, but also build a strong vision for what you are trying to achieve as a marketing team, along with a strong set of shared values. - "Hire people that scare you a little.” In our organizational design segment, Erica and Mike speak about specific org structure changes that Mike helped make to marketing at Coveo. He shares two - about centralizing shared services between customer acquisition and product marketing; as well as building collaborative crews who don't have a hierarchical responsibility to each other but work together on various time-bound or ongoing business initiatives. Finally, our last segment takes on trends that will impact marketing leadership in B2B SaaS companies for 2020. Here are some that stood out: 1. CRO titles and how that's going to impact the marketing org structure in high growth enterprises 2. Marketers mastering data for real revenue outcomes 3. More intentional role design for marketing leaders 4. Putting content marketing on a diet 5. The need for B2B SaaS marketing leaders to talk PE What do you think? What trends will impact the role of the B2B SaaS CMO in 2020 and beyond?

Josh is Sr Director Product Marketing, Global Services, VMware VMware has ~500K customers & partners around the globe. Support is seen as competitive differentiator and growth engine for VMware and that's how they decided to run Support like product team Org structure -- Roughly 2500 folks reporting into Chief Customer Officer (Scott). 3 teams — Support (Global Support Services), Digital Services (Product + Engg + Marketing), Customer Advocacy. Technology Stack -- Salesforce (Ticketing, Knowledge Base), IBM Watson for Machine Learning/AI, Coveo for Search Two internally built products -- Skyline and SupportHub Skyline -- uses telemetry information coming out of VMware products to alert customers /partners about known issues in KB, security vulnerabilities, configuration best practices etc. Roughly 7500 customers on the service, adding roughly 1000 customers every month. Average # of tickets being filed are going down Skyline is included in support subscription and not priced separately SupportHub — Integrated with ticketing system. Simplifies filing experience and reduces customer effort. AI-powered support experience e.g., routing to best engineer. Announced at VM World 2019 in partnership with IBM Watson. Beta with top customers. Releasing to more customers throughout 2020. Vast majority of tickets come from web (myvmware) / Twitter support as well (integrated with Salesforce) Metrics: NPS (51 for Vmware, Average is around 21), CSAT, Customer Effort Recommend listen - Delta CEO Ed Bestian keynote at CES on how they used fit bits to understand customer journey Resources — The Obstacle is the Way by Ryan Holiday, How to Think Like a Roman Emperor, Meditations by Marcus Aurelius, Crucial Conversations

"Single pane of glass for simplistic support is missing" Adam's team is responsible for support operations Customers — Traditionally sold products to Service Providers but now sell to a lot of enterprises globally Support Organization— Primary JTAC (Juniper Technical Assistance Center) — outsourced Level-1 support , Advanced TAC (Level-2/3 Support), Advanced Services, Resident Engineers, Named Engineer(s), Customer Care for administrative support, Customer Success (just starting). Teams are primarily global. Roughly 1200 people. Tier-1 /outsourced is roughly ~500. Support Tech stack — Moving over to Salesforce ServiceCloud (ticketing, community). Search is Coveo. Believe in Buy (vs build). Mobile App is desired by missing Incoming tickets — 75%+ over web, no email Case deflection — Roughly 80% cases closed by Tier-1 Self-service — current channels requires effort and time on part of customer. Single pane of glass for support is missing Chatbots — Trying out Salesforce bot for transactional support (update on case, re-send welcome email letter for subscriptions etc.) AI/ML — lot of technologies (including open source) out there. Planning to use chatbot for transactional queries. Metrics — MTTR is #1 target. Efficiency for internal Support as well Support has changed dramatically over years — people want answers and solutions lot faster. Support channel is now mobile Resources — Customer Success by Nick Mehta, Start with Why by Simon Sinek, Look at More by Andy Stefanovich

In this week's episode we cover all the latest tech news including: -Coveo’s C$227mm late stage raise led by OMERS Growth Equity -RenoRun’s $22.5mm Series A raise led by inovia Capital -Mylo’s $10mm Series A raise led by NAventures -Xerox’s proposed takeover bid of HP despite being one third the size -Workday’s $540mm all cash acquisition of Scout RFP Thanks for tuning into Canadian Tech Guy, by Sampford Advisors. Follow us for future updates!

Dans ce 14 ème épisode du Café de le-commerce, Laëtitia et Adrien reçoivent Thibault Tourvieille de Labrouhe, Directeur de l’agence Social Media Supernatifs. Et vous l’aurez compris, ce numéro est orienté réseaux sociaux!  Au menu : la poste autrichienne qui a revendu des données client, pas très GDPR compliant. On revient sur l’opération Single Day qui fait une percée timide sur les réseaux sociaux français. On vous décrypte le phénomène Zalando sous toutes ses coutures, et surtout sur Instagram.  Côté levée de fonds, Coveo lève des millions pour le search, Riskifield aussi mais pour sa lutte contre la fraude.  C’est simple et funky mais ça mérite d’être dit : le Black Friday, ça rapporte gros, Cdiscount teste le colis connecté.  Thibault réagit : Snapchat, cette plateforme innovante mais incomprise, Pinterest le réseau social le plus ecommerce friendly à suivre en 2020. Les réseaux de niche : une opportunité pour les marques qui osent parler à leurs communautés.  Et enfin, un café du cœur pour un Product Manager en quête du dream job Pour contacter Thibault Son profil LinkedIn https://www.linkedin.com/in/tourvieille/  Son podcast qui décrypte l'actualité des réseaux sociaux - Le Super Daily https://lesuperdaily.com/  Son agence https://supernatifs.com/  Très belle écoute! Les sources de l'épisode:   https://postandparcel.info/117238/news/post/austrian-post-fined-e18-million-for-selling-customer-data/  https://www.lsa-conso.fr/comme-alibaba-carrefour-lance-son-singles-day,332186  https://techcrunch.com/2019/11/06/coveo-raises-227m-at-1b-valuation-for-ai-based-enterprise-search-and-personalization/  https://www.frenchweb.fr/paiement-la-startup-riskified-leve-164-millions-de-dollars-pour-sa-solution-de-prevention-des-fraudes/382530  https://www.retaildetail.eu/en/news/fashion/zalando-cuts-back-free-shipping-policy  https://ecommercenews.eu/zalando-stops-picking-up-returns-of-plus-members/  https://www.larevuedudigital.com/mode-zalando-depasse-le-milliard-de-visites-sur-internet/  https://www.ecommercemag.fr/Thematique/retail-1220/Breves/Zalando-engage-empreinte-carbone-zero-emission-343686.htm  https://www.ecommercemag.fr/Thematique/retail-1220/Breves/Black-Friday-145-millions-euros-depenses-attendus-heure-343674.htm#sMuU4ivJh3dOydqV.97  https://observatorioecommerce.com/miles-de-personas-se-reunen-en-madrid-para-celebrar-la-campana-de-aliexpress-para-el-11-11-festival-mundial-de-compras/  https://www.larevuedudigital.com/e-commerce-cdiscount-teste-le-colis-connecte-de-livingpackets/  https://www.lsa-conso.fr/greenweez-lance-sa-gamme-de-mdd,332601  https://techcrunch.com/2019/10/22/snapchat-earnings-q3-2019/  https://www.e-marketing.fr/Thematique/etudes-1092/Breves/tous-ces-reseaux-sociaux-boudes-marques-343709.htm  https://www.adweek.com/digital/pinterest-reports-322-million-global-monthly-active-users-at-the-end-of-q3/  le café du coeur - Kim Alesi linkedin.com/in/kim-alesi-3b748134  Pour nous contacter Tout simplement avec ce lien le site http://lecafedelecommerce.fr/  la newsletter https://mailchi.mp/01844e2a63fb/lecafedelecommerce  Instagram https://www.instagram.com/lecafe_de_lecommerce/  Pour vous abonner au podcast, c'est ici  https://smartlink.ausha.co/le-cafe-de-l-ecommerce/014-actualites-ecommerce-du-9-novembre-2019-coveo-zalando-snapchat-pinterest-avec-thibault-tourvieille-de-labrouhe 

Ari Hoffman, Director of Customer Advocacy at Coveo, speaks at SparrowCast on the difference between customer marketing and advocacy.

Skilljar Connect 2018 In this episode of CELab, Adam shares his experiences from Skilljar Connect, hosted in Seattle on November 14 and 15, 2018. Adam shares his experiences in talking on a panel hosted by Maria Manning Chapman from TSIA focused on Content effectiveness and how to make training stick!  Join us for this recap and tons of myths and misconceptions about content! This week on CELab, we recap another Customer Education conference: Skilljar Connect! Adam attended and spoke on a panel at the conference, and it was a great day spent with other Customer Educators. Let's face it: Aside from CEdMA (which we recapped on a previous episode) here aren’t many conferences devoted to customer education. While big conferences like DevLearn and ATD TechKnowledge are helpful for instructional designers and technologists, they aren’t often customer education oriented. I'd highly recommend them to anyone looking to learn more about instructional design, content development, and learning technology. But as a customer education professional, you often must make the leap away from the context of traditional L&D, asking yourself, "How does this apply to customer education?" So similar to how Gainsight Pulse is focused on the discipline of Customer Success, Skilljar Connect was a forum for Skilljar customers to discuss the discipline of Customer Education and share our programs. There were a lot of great peer companies at the conference -- tech companies like Zendesk, MapR, Zuora, Avalara, Looker, Alfresco, Coveo, Zenefits, Autodesk, Procore -- and of course Checkr! Overall the representation included a lot of innovative brands -- and some forward-thinking enterprises. These are usually the companies who are trying to think about things differently. They’re not pivoting from having Education Services teams. Many started in the cloud. This made Skilljar Connect a different forum than those geared more towards Education Services teams. Because of the companies represented, Adam noticed some different trends than at other conferences. Most companies here didn’t have certification programs, and the ones that did were more likely to use them as marketing or industry plays. Most companies weren’t charging for training, which is much more common for younger or smaller companies who never built up education P&Ls. A word from the VCs To open up the conference, Rajeev Batra and Doug Pepper, two of Skilljar’s investors, gave the VC’s perspective on customer education. Doug was an investor in Marketo and compared Customer Education to where marketing automation was years ago. Marketing teams didn't have a seat at the table. They didn't have data to make their arguments. They hadn't gone digital. Because of digital marketing companies and practices, smart companies were able to think differently about their marketing functions. Today, Customer Education has an opportunity to do the same.Doug and Rajeev also talked about “replacement markets.” In their view, the old category of "Learning Management System," has fragmented into many new categories. Most relevant to us, one new category is the Customer Learning Platform.Doug mentioned that he likes to invest along the customer journey. He started by investing in sales enablement and marketing automation platforms, then tools for Customer Success reporting. But he notices a gap between the to

One of the most sought-after goals in current B2B marketing is being able to deliver personalized content to clients in a sales cycle. This elusive skill is one of the foundations of Coveo, a company using machine-based intelligence to help clients deliver personalized content to their markets. On this episode of Renegade Thinkers Unite, Drew talks with Coveo’s CMO, Mark Floisand, about the latest account-based strategies that have allowed them to become experts at personalized marketing. As Mark explains, the company’s tagline “Making Business Personal” serves as the base upon which the rest of their business operates. Mark and his team are proving that it is possible to scale the personalization of content, if you use the right data. While taking advantage of account-based marketing, Coveo’s success has come from strategically utilizing the computing power that allows personalization at large. Mark also shares his insights on how to walk the thin line between helpful and harmful data usage when determining personalization. Learn how to deliver the right content at the right time. Subscribe on Apple Podcasts - Stitcher - or Podsearch   What You’ll Learn Coveo’s account-based marketing strategy allows them to reach more markets than ever before When Mark joined the Coveo team in early 2016, he realized that not every account in Coveo’s market needed (or wanted) an in-depth sales presentation. He began to ask the question, “How do we cost-effectively reach the target audience we know we can differentiate to?” He and his team segmented out which clients needed an individualized interaction, which could be a part of a one-to-few presentation, and which could handle a one-to-many approach. By getting specific in the way they approached clients, Coveo was able to land 1 in 5 meetings and raise over $100 million last year. The full story is on this episode, and it’s one you don’t want to miss. Delivering personalized content CAN happen at scale - here’s how Coveo is delivering on that promise Nearly every B2B marketer understands the importance of delivering personalized content to clients; content that adds value to their purchase journey. But many are wondering if this can happen at scale, across dozens of platforms. Coveo’s team is proving that yes, it is possible! Mark tells Drew that it’s all about “Using as much information as you have access to, to make the best guess at what is going to be most statistically likely to be relevant to each individual.” Coveo’s machine-learning programs take data from website interactions, searches, clicked links, etc. and use it to create personalized content streams that can be delivered to clients when they need it most. They’re taking advantage of the world’s computing power and putting it to use. “Making Business Personal” is much more than a tagline, it’s a way of running the entire company Coveo not only uses the tagline “Making Business Personal,” they use it as a foundation upon which the rest of their business operates. Mark explains that “The more you can position an organization against the real goals that your target customer has, and the personal goals they are trying to solve, the more relevant you become.” The B2B market is no longer satisfied with cookie cutter sales pitches. They expect - and deserve - quality personalized content because they experience it every day as a consumer. Why should their workplace experience be any different? Timeline [1:00] Coveo takes personalization of content in their stride [2:26] Mark’s Renegade Rapid Fire segment [12:57] Coveo raised $100 million last year - here’s how they did it [20:16] The logic behind “Making Business Personal” [22:55] Coveo can personalize content at scale because they leverage THIS technology [29:28] Lessons learned en route to becoming a purpose-driven company [31:44] Walking line between helpful and harmful data usage [36:00] Measuring what’s important to a client over a long sales cycle Connect With Mark: Follow Mark on the Coveo blog Connect with Mark on LinkedIn Follow Mark on Twitter Resources & People Mentioned Ep 100, “Thoughts on Leadership, Accountability, and Building a Network That Spans a Lifetime” TOOL: Slack Connect with Drew http://renegade.com/ On LinkedIn On Twitter On Facebook On Instagram

Prosperity in the 21st Century Global Economy: Canada's Innovation Strategies

Prosperity in the 21st Century Global Economy: Canada's Innovation Strategies

The future of marketing present amazing opportunities. As an industry, we waste a lot of interactions, but AI represents an opportunity to change that! On this episode, Mark Floisand, CMO at Coveo, tells us about how data can be our ally in an attempt to complete the work that can no longer successfully done by hand. What would it look like if we could develop meaningful interaction virtually and save precious time to dedicate to other endeavors?

Louis Têtu is Chairman & Chief Executive Officer of Coveo. Prior to Coveo, Louis co-founded Taleo Corporation, the leading international provider of cloud software for talent and human capital management. Prior to Taleo, Louis was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company.

欢迎收听丽莎老师讲机器人，想要孩子参加机器人竞赛、创意编程、创客竞赛的辅导，找丽莎老师！欢迎添加微信号：153 5359 2068，或搜索微信公众号：我最爱机器人。丽莎老师讲机器人之不知不觉渗入生活的AI技术。人工智能正越来越多的渗透入人们的生活，改变人们的生活，从自然语言生成到语音识别、从医疗诊断到商业决策，AI逐渐开始显露出巨大的优势，并且它的脚步不会停止。1.自然语言生成（NLG）自然语言生成是人工智能的一个子学科，它可以将海量的数据转换成人类可读的文本，通过这样的方式实现与人类的交流。目前主要的应用是为客户提供报告生成和市场摘要等服务。通过对数据的分析、挖掘理解，从数据中抽取出有效的信息并总结成文本输出。优秀的AI还能实现自动排版和美化，做到可读性与优良的可视化效果。目前该技术主要由Attivio, Automated Insights, Cambridge Semantics, Digital Reasoning, Lucidworks, Narrative Science, SAS, and Yseop等公司提供。2.语音识别提到语音识别，人们第一时间会想到手机里的Siri。你可以直接通过语音告诉它你的想法、需求或者任何其他的东西。通过机器学习算法，它可以将声音序列转化为对应的词语并进行理解，随后给出响应。支撑它最核心的功能就是准确的识别你发出的声音所表达的意思。当然除了Siri还有很多很多的语音识别系统。每天，都有更多的系统都被创造出来，它们可以通过声音识别人类语言，通过语音响应交互系统和移动应用程序服务于成千上万的 人。目前提供语音识别服务的公司包括NICE, Nuance Communications, OpenText 和Verint Systems。3 .虚拟助理虚拟助理就是能够与人类交互的计算机助理或程序。这种技术最常见的例子是聊天机器人。你可以向他们查询天气、餐馆、服务，甚至可以请它们帮忙预订酒店、机票或者是演出的门票，并为你计划好日程。想象一下，早上起来你告诉你的虚拟助理明天要去广州出差，任务结束后想去见见住在深圳的朋友，吃个饭看看电影。它就能帮帮你查好明天的机票、规划好路线行程所用的时间，并预定好出租车。同时还会根据你的喜好和网上信息定好深圳的餐馆，并给你的朋友发去定位，随后寻找一家最适合的电影院来部大片度过一个美妙的夜晚。除此之外、虚拟助理目前正被用于智能家居管理，它可以接入室内的智能设备，只需你一个指令、就能为你开灯、把电视放到喜欢的台，热好牛奶。提供虚拟助理服务的公司包括供Amazon, Apple, Artificial Solutions, Assist AI, Creative Virtual, Google, IBM, IPsoft, Microsoft, and Satisfy4.机器学习平台机器学习(Machine Learning ML)是计算机科学的一个分支学科，也是人工智能的一个分支。它的目标是开发出让计算机能够自己学习的技术。但今天一般的机器学习已经不需要开发人员自己费力耗时的研究编程、有很多的机器学习平台提供了从算法到应用的一系列工具，包括APIs、开发和培训工具、大数据、应用程序甚至运行算法的基础设施云服务。今天机器学习平台正获得越来越多的注意力，企业和个人都可以接入使用。无需特别深厚的学术功底和技术能力，只需要自己的数据就可以实现机器学习应用。甚至，有的平台还提供数据标注服务。一些销售ML平台的公司包括Fractal Analytics, Google, H2O.ai, Microsoft, SAS, Skytree, and Adext。值得一提的是Adext AI是世界上第一个观众管理工具，它将真正的AI和机器学习应用于数字广告，为每一个广告找到可能带来潜在收益的观众或群体。另外深度学习平台是机器学习重要的部分。深度学习包括具有各种抽象层的人工神经回路，这些抽象层可以模拟人脑，处理数据并创建决策模式。它目前主要用于识别模式和分类的应用程序，包括了计算机视觉、自然语言处理、语音处理等非常广泛的应用。除了互联网巨头外，很多初创公司和独角兽都提供了自己对于深度学习独到的解决方案。Deep Instinct, Ersatz Labs, Fluid AI, MathWorks, Peltarion, Saffron Technology 和Sentient Technologies都有值得探索的深层学习技术。5 .人工智能优化硬件人工智能使得硬件更加友好。怎样做到的？现在通过专门为执行人工智能的任务而设计和构造的新图形和中央处理单元和处理设备。除了GPU用于加速神经网络和并行计算外，一系列专用芯片也如雨后春笋般出现，像神经计算棒、自动驾驶芯片和健康管理芯片等ASIC逐渐走入了我们的生活，支撑着低成本、高性能、低功耗的产品。这些芯片可以直接插入你的便携式设备和其他地方。目前Alleviate, Cray, Google, IBM, Intel, and Nvidia等公司都在致力于开发下一代为人工智能优化的硬件产品。6.生物测定学这项技术可以识别、测量和分析人类行为以及身体结构和形态的物理特性。比如人体步态、行为分析、特征点检测、声纹、虹膜、指纹甚至签名笔迹等等生物特征都可以利用人工智能进行识别。利用深度学习的强大能力，将人体特征进行量化准确的测定。它令人类和机器之间更自然的互动，包括与触摸、图像、语音和肢体语言识别相关的互动，在市场研究领域中占有重要地位。3VR、factiva、Agnitio、FaceFirst、sensor、Synqera和Tahzoo都是致力于开发这一领域的生物测定公司。7.自动化机器人自动化机器人使用模拟和自动化人工任务的脚本和方法来完成工作流程。当雇用人从事特定工作或任务过于昂贵或效率低下时，自动化机器人就特别有用。除此之外，包括市场营销、文本处理、以及一切重复性、规则性的劳动都可以被自动化机器人取代。这样可以最大限度地利用人力资源，让员工进入到更具战略性和创造性的岗位，使员工的工作能真正影响公司的发展。（注：这里的机器人除了传统工业机器人外，很大程度上指的是自动化处理程序）Advanced Systems Concepts, Automation Anywhere, Blue Prism, UiPath, and WorkFusion也是拥有自动化机器人技术的公司。8．文本分析和自然语言处理（NLP）这项技术通过统计方法和ML来进行文本分析，理解句子的结构，以及它们的含义和意图。文本分析和自然语言处理主要用于分词词性标注、命名实体、情感分析、文本分类等等，而结合文本分析可以实现智能审核、智能采编、自动问答，以及文本的自动生成、知识图谱等等，同时还被用于安全系统和欺诈检测。大量自动助理和应用程序也在使用它们来提取非结构化数据。比如医疗机构病历电子化和合同的法律合规等都是他们的应用范围。这些技术的一些服务提供商和供应商包括Basis Technology, Coveo, Expert System, Indico, Knime, Lexalytics, Linguamatics, Mindbreeze, Sinequa, Stratifyd, 和Synapsify.9.情感识别这项技术允许软件使用高级图像处理或音频数据处理来“读取”人脸上的情感。我们现在已经可以捕捉“微表情”或微妙的肢体语言线索，以及暴露一个人感情的语音语调了。执法人员可以使用这项技术来尝试在审讯中发现更多信息。在市场上还有其他更广泛的应用。越来越多的初创公司致力于该领域。除了口头分析之外，将音频输入，可以用来描述一个人的性格特征，包括他们积极、激动、生气或喜怒无常的等级。同时情感视频分析被用来激发新产品创意，识别升级并增强消费者体验。情感人工智能被用于游戏、无人驾驶、机器人、教育、医疗保健行业和其他领域，利用来自面部和语音的数据进行面部编码和情感分析。10.图像识别图像识别是识别和检测数字图像或视频中的物体或特征的过程，人工智能越来越多地叠加在这一技术之上，产生了巨大的效果。人工智能可以在社交媒体平台上搜索照片，并将其与各种数据集进行比较，以确定哪些照片在与搜索图像最相关。图像识别技术还可以用于检测车牌、诊断疾病、分析客户及其意见，以及进行面部识别来验证用户。同时我们日常生活中接触最多的“刷脸”也属于图像识别的一种。除此之外，电商平台上的图像检索，农作物病虫害识别、安防监控、交通监测和智慧城市等都在大规模使用着图像识别。

Tim Coalson and Danny Ryan do a Coveo search primer and how it's being used on a client customer portal. - Full transcript: https://threewill.com/coveo-search-primer-tim-coalson/ - Website: https://threewill.com LinkedIn: https://www.linkedin.com/company/thre... Twitter: https://twitter.com/threewill Facebook: https://www.facebook.com/threewill/

Le dernier pipeline albertain ; Mark Zuckerberg et Facebook ont gagné leur pari ; La réussite fulgurante de Coveo ; A lire : ''L'économie en un clin d'œil''

Le dernier pipeline albertain ; Mark Zuckerberg et Facebook ont gagné leur pari ; La réussite fulgurante de Coveo ; A lire : ''L'économie en un clin d'œil''

On this week’s show, we spoke with Mark Floisand, CMO @ Coveo Mark Floisand is Chief Marketing Officer at Coveo. He has over 20 years of marketing, sales and general management experience in the technology industry, spanning blue chip and start-up companies across three continents, including Apple, Adobe, BusinessObjects, SAP, Total Defense, Untangle and WeVideo. Mark was most recently with Sitecore, a Coveo technology partner, where he led product marketing.   We had a great conversation, which spanned several topics: How the balance of power has shifted to the consumer The importance of relevance for businesses today Getting the Coveo brand recognized How Coveo uses machine learning in their product The challenge for organizations today = it’s about moving faster   Mark is a world class leader. I was really looking forward to the conversation and he did not disappoint. Enjoy the show!   Let us know what you think. What types of guests would like to see on the show? What topics interest you the most? Send me your thoughts at nectar@thepnr.com   Subscribe to iTunes here | Subscribe to Google Play here  

In the final of our interviews from SUGCON EU, we talk to Simon Langevin from Coveo to find out about Coveo for Sitecore and his favorite sessions.

Steve & Sam talk to Diane Berry, Chief Knowledge Evangelist at Coveo, about the present state and the future of customer service. Diane explains how to make sense of ever changing data in different formats across different on-premises and cloud systems -- in order to most efficiently solve customer issues.