The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, Dr. Mark Costes is joined by longtime friend and DSI Black Belt coach Dr. Steve Dove for a heartfelt and inspiring conversation. Steve shares his journey from immigrating to the U.S. from South Africa at age 11 to becoming a Division I athlete and eventually a successful dental practice owner. He opens up about his early cultural challenges, the pivotal decision to pursue dentistry, and the humbling transition into dental school.   Steve also reflects on how athletics shaped his mindset and how his complementary partnership with his wife, Dr. Kelly Dove, has fueled both personal and professional success. With vulnerability and wisdom, he offers insights into leadership, gratitude, and staying grounded while navigating the demands of entrepreneurship and family life. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dovedentalgroup.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Lily Larsen, a standout field sales consultant with Henry Schein in South Florida. She opens up about her journey from collegiate swimmer to one of Shine's most respected reps, known for her high-touch, relationship-driven approach to supporting dental practices.   Lily shares how her role goes far beyond selling supplies—diving into practice performance, strategic planning, and long-term growth for her clients. She also discusses how Henry Schein's support has empowered her to be entrepreneurial within a massive corporate structure, and why she's not in a rush to move up the ladder. This episode is a masterclass in modern dental sales, trust-building, and what it means to truly partner with your clients. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.henryschein.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined live from the Thrive Live event in Las Vegas by Brian Colao, a true authority on DSOs, mergers and acquisitions, and dental law. He shares his unparalleled insights on the current state of the DSO market, explaining how economic uncertainty, stalled private equity deals, and rising costs have created the most unpredictable environment in recent memory.   Brian breaks down why so many transactions are being abandoned, how multiples have changed since the white-hot years of 2021, and what smart dental entrepreneurs can do to position themselves for success despite the turbulence. From DSO formation strategy to picking the right partner, this is a masterclass in understanding what really matters in today's dental consolidation landscape. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dykema.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Mark Costes dives deeper into the AI revolution transforming the dental industry with Flossy CEO and co-founder, Dr. Miles Beckett. Miles unpacks how Fiona, their AI receptionist, is engineered to handle complex scheduling, triage emergencies, verify insurance, and provide human-like empathy—all while reducing overhead and improving patient conversion rates.  The conversation touches on the ethical importance of transparency when AI answers the phone, how Flossy integrates with most PMS platforms, and how practices are already seeing near-instant ROI. Miles also shares his insights on where voice AI and large language models are heading, the challenges of hallucination, and how AI could flatten the market while making top-tier content and service more valuable than ever. EPISODE RESOURCES https://www.flossy.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 1 episode, Dr. Mark Costes kicks things off with a quick update from a whirlwind quarter of travel and a legendary local event in Prescott, Arizona—the "Crit Party" at the Whiskey Off-Road bike race. Then, he welcomes Dr. Miles Beckett, co-founder and CEO of Flossy, to the show. Miles shares his remarkable pivot from a career in plastic surgery to becoming a pioneer in dental tech. Backed by over $30 million in venture capital, Flossy is leveraging cutting-edge AI to revolutionize the dental front office through their virtual receptionist, Fiona.  Miles discusses how Fiona handles complex scheduling, shows empathy and energy during patient interactions, and integrates with nearly every dental PMS. This conversation dives into the technology, strategy, and vision behind Flossy's mission to streamline operations and reduce overhead for practices, all while keeping the patient experience front and center. EPISODE RESOURCES https://www.flossy.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes chats with Sydney Robinson, Executive Director of the Dental Success Network and founder of FOA Coaching. Sydney shares how she evolved from a dental office manager into a strategic operations leader, managing a growing team that supports over 2,000 dentists and tens of thousands of team members across DSN and FOA.  The discussion highlights the power of empowering office managers through business acumen, leadership mentorship, and communication training. Sydney also dives into FOA Coaching's live events, the importance of understanding production metrics, and why she's on a mission to replace the title “office manager” with “office lead.” This conversation is filled with laughs, insights, and real talk about what it takes to run a high-functioning, low-stress dental practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes Jordan Reiss, Senior Director of Clinical Strategic Development at DEXIS, live from the Thrive Live exhibition hall in Las Vegas. With a background that spans management consulting at KPMG to dental tech innovation, Jordan shares how he found his passion in dentistry and 3D imaging. The conversation explores how CBCT is transforming not just implantology, but also endodontics, orthodontics, and aligner therapy.   Jordan highlights the evolving need for clinician education in CBCT interpretation, the rise of AI-enhanced imaging workflows, and the comprehensive ecosystem DEXIS is building to support diagnostics and patient care. He also shares personal stories about parenting, mission work, and the unexpected roads that lead to a meaningful career. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://dexis.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 2 episode, Dr. Mark Costes and Matt Uhler dive deep into what drives high achievers—and what often breaks them. From chasing arbitrary financial milestones to constantly moving the goalpost, the two reflect on the emotional toll of the entrepreneurial grind. Mark shares how hitting his million-dollar goal left him more miserable than ever and why he created the Four Futures framework to redefine true success across all areas of life.   Matt adds powerful insights from his 27 years helping business owners buy and sell companies, including why so many miss their shot at a high-value exit. They also discuss the danger of being the “single point of failure” in your business and why scalable, team-driven operations are the real key to freedom. The episode wraps with Matt's mission through AMPT to help entrepreneurs avoid costly mistakes and build businesses that serve both their goals and their lives. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://ampedsuccess.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 1 episode, Dr. Mark Costes joins Matt Uhler for an open and impactful conversation about building—and nearly breaking—his dental career. Mark shares the early days of his entrepreneurial journey, from buying his first practice sight unseen to growing six locations and eventually scaling to sixteen. But behind the growth was chaos: burnout, poor systems, and a personal life unraveling.   Mark walks through the turning point that led him to sell most of his practices, rebuild with intention, and create his “Four Futures” framework—an approach to balancing money, meaning, muscle, and mindfulness. You'll also hear how Mark started the world's #1 dental podcast and why he believes success means much more than just hitting financial milestones. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://ampedsuccess.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 2 episode, Joshua Scott sits down with Dr. Mark Costes, and the focus turns to the power of attention in modern marketing. They reflect on the early strategies of Ryan Holiday and the ethical implications of manipulating media—then apply those insights directly to the dental world. Josh explains why attention, not just leads or new patients, is the true top of the marketing funnel, and how practices can shift their thinking from conversions to community impact.   The conversation also explores the pitfalls of cheap attention (like $399 crowns), and the importance of designing strategies that attract the right type of patient for long-term loyalty. Josh and Mark also talk about Studio 8E8's powerful documentary projects, “Untold Stories,” and how storytelling—done right—brings value far beyond ROI. To wrap up, Josh shares the experience of collaborating with Justin Moody on the Moody Adlin Winery, and how his love for wine and creativity collided in a truly unforgettable Napa project. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back one of the Dentalpreneur Podcast's most frequent and valued guests—marketing leader and Studio 8E8 CEO, Joshua Scott. In this first installment of a two-part series, Josh and Mark unpack the chaos of Q1, balancing the grind with intentional downtime, and what it means to be “busy for the right reasons.”   Josh reflects on his journey from sitting in the audience at his first Dental Success Summit to earning a coveted main stage spot, and shares the thoughtful approach he takes when deciding which speaking gigs to accept. The conversation then shifts to the evolution of Studio 8E8, how AI is reshaping the marketing space without sacrificing the human element, and the importance of creating high-quality, authoritative content in an age where digital noise is constant. Plus, Josh tells the story of his early dinner with Gary Vee and the advice that eventually led to starting his own business. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Jan Jaffer, founder and Chief Visionary Officer of TREC Dental, a values-based dental organization out of Calgary, Alberta. Broadcasting live from the Thrive Live exhibition hall in Las Vegas, the two dive into the unique structure of TREC Dental—an 18-practice group that operates without production targets, budgets, or bonuses.  Dr. Jaffer shares how simplicity, trust, and a patient-first mindset have helped their model thrive, while maintaining a 25–30%+ profit margin across practices. He also discusses their global and local charitable efforts, how volunteerism shaped his personal life, and why building genuine relationships with patients is at the core of everything they do. With AI integration, full-hour new patient consults, and a heavy focus on gratitude and team health, TREC Dental is proving that scaling can be both impactful and deeply human. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://drjanjaffer.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 2 episode, Troy Eckard returns to demystify the difference between mineral rights and working interests in oil and gas investing. He breaks down how mineral rights function like the "house" in a casino—offering truly passive monthly income with no risk, liability, or operating expenses. In contrast, working interests carry greater risk but are rewarded with aggressive tax benefits, including up to a 100% deduction of your investment against ordinary income.  Troy explains why each has its place in a smart investment strategy, depending on whether your goal is maximizing tax efficiency, building long-term income, or both. He shares detailed return examples, strategic asset allocation ideas for dentists with liquidity events, and why owning direct interests—rather than partnerships—offers far more flexibility and wealth-building potential. With monthly distributions, potential 12–15% cash-on-cash returns, and the ability to defer or minimize taxes year after year, this episode offers a powerful look at one of the most misunderstood asset classes. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://eckardenterprises.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 1 episode, Dr. Mark Costes welcomes back Troy Eckard for another deep dive into the macroeconomic trends shaping today's investing environment. As one of the most downloaded guests in Dentalpreneur Podcast history, Troy brings 40 years of oil and gas experience to the table, helping dentists and high-income professionals understand how to navigate an uncertain market. The two discuss the current global liquidity crisis, rising interest rates, and why so many private equity deals are stalling.   Troy breaks down what he learned from the 2008 crash and shares why having dry powder—and the courage to use it—is critical in downturns. He also makes the case for oil and gas as an alternative investment that offers not only strong returns, but also aggressive tax benefits, especially for high earners. With powerful lessons on emotional discipline, long-term thinking, and investing like you're on the brink of retirement, this episode is packed with clarity for anyone looking to protect and grow their wealth in today's economic landscape. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://eckardenterprises.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down live from the Thrive Live exhibition hall with the dynamic Katherine Eitel Belt, founder and CEO of LionSpeak. Catherine shares her remarkable journey from dental assistant to international speaker and communications coach, emphasizing the transformative power of language, leadership, and clear communication.  Together, they explore the framework behind courageous conversations, how to make a clear invitation to your team, and why many dental leaders feel held hostage by their staff—often due to a lack of tools, not leadership potential. Catherine unpacks her A.R.C.H. model for tough talks and gives us a preview of her upcoming book, Something's Got to Change. This episode is a must-listen for any practice owner or manager looking to elevate their culture and lead with clarity and compassion. EPISODE RESOURCES https://www.lionspeak.net https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes kicks off a special series of live interviews from the Thrive Live exhibition hall in Las Vegas with Ryan Gross, founder and CEO of CMOshare. Ryan shares the origin story of his fractional CMO journey and how his company has grown into one of dentistry's top marketing firms. The two dive deep into the evolution of dental marketing, with a particular focus on data-driven decision-making, ROI transparency, and the increasing role of AI in transforming both marketing strategies and operational efficiencies.   Ryan discusses current trends in patient behavior, especially in uncertain economic times, and outlines key indicators that practices should consider when choosing a marketing partner. This is a must-listen for anyone looking to improve patient acquisition and streamline their dental business operations. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.mycmoshare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Mark Costes chats with Eric Giesecke, CEO of Planet DDS, about his unlikely journey from mechanical engineering and lawncare deals to leading one of the most influential dental software companies in the U.S. Eric opens up about acquiring Planet DDS via a search fund, scaling through two private equity recapitalizations, and how his team has grown from 25 to over 350 employees.  They explore the evolution of Denticon as a cloud-based platform, its open API ecosystem, and where AI and automation are heading in dental practice management. Eric also dives into the shifting private equity landscape, the challenges of vendor trust in dentistry, and why his leadership team is focused on culture and innovation over politics. This episode is packed with insights for anyone navigating the intersection of tech, dentistry, and entrepreneurship. EPISODE RESOURCES https://www.planetdds.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 1 episode, Dr. Mark Costes sits down with Eric Giesecke, CEO of Planet DDS, for a deep dive into how a Harvard-educated engineer ended up revolutionizing dental software. Eric shares his journey from nearly buying a lawn care business to acquiring Planet DDS through a unique entrepreneurial path called a search fund.  He breaks down the evolution of their cloud-based platform, Denticon, and why DSOs are drawn to its open API structure and advanced revenue cycle management tools. The two discuss the cultural quirks of the dental industry, the pain of PMS switching, and the future of automation and vendor trust in dentistry. It's an insightful look into how innovation and business acumen are shaping the tools that drive modern dental practices. EPISODE RESOURCES https://www.planetdds.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In this episode, Brannon Moncrief returns to the podcast to unpack what's really happening in the DSO market—from tightening deal structures and smarter buyers to the harsh reality that not every recap delivers. With over two decades in the game and 13 years leading McLaren & Associates, Brannon shares what makes a practice desirable in 2025 and why some of the biggest players in the space are hitting walls. Whether you're a mid-career doc holding high EBITDA or just building toward scale, Brannon breaks down how private equity thinks, how deal terms have shifted, and how to avoid being locked into a losing outcome. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Mark Costes and Dr. Paul "Nacho" Goodman dive deep into what it really takes to build sustainable, freedom-giving dental practices—and they don't hold back. The duo talks through the importance of proper associate onboarding, the risks of working interviews, and why most dentists are more willing to invest in a CBCT than a top-tier team member. Paul shares a revealing story about his wife's unexpected run-in with a trainee piercer, contrasting it with five-star staff training at Tavern on the Green.  They unpack how building redundancy and a strong "bench" in your practice can be the key to lowering stress and unlocking true lifestyle flexibility. The conversation also zooms out to big-picture business lessons from NFL salary caps and sushi masters, and touches on current hiring trends from Paul's work at Dentist Job Connect. EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 1 episode, Dr. Mark Costes catches up with the always-insightful Dr. Paul "Nacho" Goodman for a fun, wide-ranging conversation covering everything from birthday ice baths to elite dental event planning. The duo shares behind-the-scenes insights on the upcoming Dental Success Summit and Boost Camp, riffing on the rising challenge of getting people to attend in-person events and the psychological tricks that sometimes work.  They also dive into deeper reflections on burnout, practice infrastructure, and the power of creating businesses that thrive without you. Paul shares entertaining stories from a whirlwind family trip to New York City, complete with Central Park strolls, Slime Museums, and a surprise dinner at Heidi Klum's Crazy Pizza. Plus, they discuss what the dental world can learn from Tavern on the Green's elite staff training process—and why dentistry desperately needs to raise its onboarding game. It's thoughtful, it's hilarious, it's classic Dentalpreneur. EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Mark Costes continues his deep dive with Dr. Kyle Hale, exploring the pivotal moments and decisions that shaped his transition from high-producing clinical dentist to visionary entrepreneur. Kyle opens up about the real reasons behind selling his multi-practice group—including his wife Callie's battle with burnout—and how that led to the creation of Airway Dentist, a practice model with a clear clinical North Star. He shares powerful insights on why selling might be the right choice for some, the importance of having a “dentist as backup plan” mindset, and the value of intentionality in both business and personal life.  Dr. Kyle also discusses the explosive growth of Dental Life, his innovative clear aligner support company partnered with Invisalign and Itero, which is transforming how GPs approach aligner cases. This is an inspiring look at how stepping away can lead to purpose-driven success. EPISODE RESOURCES https://theairwaydentists.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 1 episode, Dr. Mark Costes catches up with longtime friend and powerhouse entrepreneur Dr. Kyle Hale. Kyle opens up about life after selling his DSO, why he took a step back, and how he spent his sabbatical reconnecting with family and rediscovering his passion for racing. He shares his reflections on the stress of clinical dentistry, how his wife Callie's burnout influenced their business decisions, and what it took to prepare their group of practices for a smooth and successful exit.  The conversation also dives into the challenges and lessons learned from scaling quickly, the importance of systems, and how stepping away opened doors to new ventures like the Airway Dentist. This is part one of an inspiring conversation about transition, purpose, and designing a life by intention. EPISODE RESOURCES https://theairwaydentists.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's episode, Dr. Mark Costes welcomes back marketing expert Mike Sula, Sales Director at Studio 88, a top-rated healthcare marketing agency. Mike delivers a powerful presentation on how to stand out in today's fast-paced digital landscape by tapping into authentic storytelling. He emphasizes the importance of leading with purpose, using personalized photography and video, and embracing social platforms to connect with patients on a deeper level.  From his breakdown of successful marketing eras to insights on leveraging story-driven content, Mike explains why dental practices that prioritize meaningful branding consistently attract more of their ideal patients. This episode is packed with actionable strategies to help your practice rise above the noise and create lasting patient relationships. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's episode, we're diving deep into the art of same-day dentistry with Dr. Ben Kacos, founder of CMOshare Ryan Gross, and host Dr. Mark Costes. They break down the critical systems behind becoming a same-day clinical powerhouse—from expanding your team and optimizing your facility, to building a hustle-driven culture and offering flexible financing options.  Plus, they share real-world strategies for boosting patient satisfaction, driving emergency traffic through marketing, and maintaining momentum in a challenging economy. This is a masterclass in how small operational shifts can lead to massive production gains! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's episode, Dr. Mark Costes checks in from Roatan, Honduras, during the final day of the Smile Outreach International mission trip. Joined by Laura Kolar, Executive Director of SOI, and Dr. Winston Feng, the team reflects on a monumental week of service where they treated over 500 patients. They dive into the challenges and triumphs of dental care in remote areas, from bloody cleanings to MacGyver-style extractions with limited tools.  Laura shares her inspiring journey into nonprofit work, from humble beginnings in Uganda to helping build SOI from the ground up. Winston discusses how mission work influences his approach to dental practice and the unique bonds formed on these trips. This heartfelt episode is a behind-the-scenes look at the power of global dental outreach and the community it creates. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Aaron Nicholas continues his high-impact presentation, focusing on the often-overlooked skill of patient communication and how it directly drives case acceptance. He breaks down how to shift from technical jargon to relatable, fifth-grade-level language that patients can understand and act on. With real-life examples, he outlines how to present urgency without overpromising availability, how to guide patients toward comprehensive care through effective storytelling, and how to handle emergencies with calm, efficient systems.  Dr. Nicholas also dives into practical strategies like using visual aids, implementing simple systems for same-day treatment, and setting expectations with both your team and your patients. Plus, don't miss his clever in-office tricks—like “Teflon tape” codewords—for navigating overly chatty patients while keeping the schedule on track. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 1 episode, we welcome the first-ever DSI Black Belt Coach, Dr. Aaron Nicholas, who delivers an eye-opening and often humorous presentation titled “Too Efficient? Or Too Efficient.” Dr. Nicholas dives deep into the philosophy and practical application of efficiency in dentistry, exploring the fine line between streamlining and sacrificing quality. He shares personal stories—from nearly going bankrupt after a scratch-start practice to becoming a sought-after efficiency expert and CE provider.  With actionable systems, like his eight-minute operatory setup and team-driven support strategies, Dr. Nicholas emphasizes the value of clarity in systems and the importance of combining efficiency and effectiveness. Plus, he offers practical pearls for communication, team training, and leveraging visual aids to boost case acceptance. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 2 episode, Dr. Ben Kacos explores the comprehensive evolution of onboarding, team training, and leadership development in a thriving dental practice. From setting clear 30/60/90-day goals to implementing tiered compensation models, Dr. Ben breaks down how transparency, coaching, and culture-building create empowered, self-motivated teams. He shares practical strategies like the “Big Sister” mentorship program, team-led education, and leveraging back-to-basics cards in daily huddles.  You'll also hear how structured bonuses, “ghost column” scheduling, and intentional overstaffing contribute to operational excellence and profitability. This session is a masterclass in creating consistent, high-performing teams that align with your mission and values. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's Part 1 episode, we dive into the evolution of effective team training in dental practices. From humble beginnings with a small, disorganized staff, Dr. Ben Kacos shares how he transformed chaos into a cohesive, high-performing team culture. He outlines foundational strategies including roundtable post-mortems, building a living team handbook, clinical and communication calibration, and the power of consistent coaching.   With real-life examples and tactical advice, Dr. Ben covers everything from leveraging case presentation formats to onboarding with training videos and 30/60/90-day goals. Discover how consistency in leadership drives team performance and builds a thriving practice culture. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's episode, Dr. Mark Costes sits down with returning guest Cory Pinegar, CEO of the fast-growing dental service company Reach. Cory shares his journey from purchasing the company for just $1 at age 22 to scaling it into a team of over 200 employees, with accolades from Inc. 500 and the Salt Lake Tribune. The conversation explores the essential balance between AI and human touch in service industries, the art of sustainable growth, and the alignment of incentives that empower team members and customers alike.  Cory opens up about the painful, lesson-filled early years of entrepreneurship—what he calls his “expensive MBA”—and the vital importance of honest, sometimes uncomfortable, conversations in leadership. The episode wraps with an inspiring discussion on creating long-term value and a mission-driven culture in a rapidly evolving industry. EPISODE RESOURCES https://www.getreach.co https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In this episode, Dr. Bill Keith breaks down the exact AI tools he's using to streamline everything from onboarding new patients to managing phone calls and analyzing data from Open Dental. He shows how tools like ChatGPT, Canva, and a custom voice assistant named Abby are changing the game in patient communication, scheduling, insurance verification, and marketing—without needing a tech background or a programming degree. From writing SQL queries in seconds to having AI bots summarize 200-page legal contracts, this is a tactical breakdown of how to bring cutting-edge automation into a dental practice today. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Dr. Bill Keith opens the doctor's session by pulling back the curtain on how a 20-op, high-efficiency practice outside Kansas City is using AI to run tighter systems, make faster decisions, and actually reduce day-to-day chaos. With a background in accounting and finance.   Dr. Keith breaks down complex concepts like SQL queries, Open Dental integration, and real-time marketing automation into clear, actionable takeaways for any owner-operator looking to level up their tech stack. This talk covers everything from building a custom AI receptionist to analyzing big data in minutes with ChatGPT. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's episode, Dr. Mark Costes is joined by the GSD Queen herself, Ashlee Hirschfeld, for a jam-packed session on all things Dental Success Network. From navigating the transition from Facebook Workplace to WorkVivo, to tackling real DSN member questions about taking extended time off, managing front office distractions, investing in team certifications, and hiring personal assistants — this episode dives deep into the operational and cultural challenges facing dental practice owners.  Mark and Ashlee highlight the importance of community, communication, and smart systems, all while keeping it candid and humorous. Whether you're looking to create redundancy in your practice, strengthen team dynamics, or just get your life back, this episode has something for everyone. EPISODE RESOURCES https://dentaltransitions.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Dr. Monica Urda went from seven-day workweeks, 70% overhead, and burnout… to a streamlined, $5M practice built on systems, leadership, and relentless execution. In this powerful talk, she breaks down how she scaled from a cramped four-op space to a thriving 14-op facility—without adding providers too early or sacrificing her personal life. This is a masterclass in real-world efficiency. Monica shares the mindset shifts, tech upgrades, team alignment, and financial discipline that made it all possible—plus the story of how she almost didn't join DSI because of the check she was afraid to write. A must-watch for any doc trying to grow smart, not just fast. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In today's episode, Dr. Mark Costes sits down with Steve Hollingsworth—media producer extraordinaire and the man behind the daily content for Dental Success and Smile Outreach International. Recorded from their makeshift studio in Roatan, Honduras, this episode captures the raw, real, and deeply meaningful moments from their latest dental mission trip.  Steve shares his perspective on the unique duality of Roatan—lush paradise on one side, stark poverty on the other—and reflects on the rewarding chaos of treating 100+ patients a day with limited resources. The duo dive into what it takes to balance high-volume clinical work with content creation, why this particular mission trip stood out from others, and how even non-clinical volunteers walk away transformed. From gang migration stories to underwater wildlife sightings, and the heart behind volunteer families like those running the Refuge, this episode is a powerful reminder of the human spirit's resilience and the impact of service. Steve Hollingsworth Founder | EnLighting Media Steve Hollingsworth is a lifelong creative whose love for storytelling and music started early, with a camera and drumsticks in hand. Over the past two decades, media production has given him front-row access to industries and experiences around the world — from aerial cinematography for aviation brands to cinematic storytelling for dental practices across the country. As founder of EnLighting Media, Steve leads branded content production, live-streaming for major events like the Dental Success Summit, and post-production for The Dentalpreneur Podcast, the #1 podcast in dentistry, where he has edited over 2,000.  When he's not filming or traveling for global nonprofit projects with Smile Outreach International, Steve recharges at home in Prescott, Arizona, with his wife Mara, their two cats, and his drum studio — continuing to live out a lifelong passion for creativity, connection, and service. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In this mastermind recap, Dr. Mark Costes and the Black Belt Coaches share hard-earned truths on leadership, systemization, and the non-negotiables that build a resilient team and a real business. From honoring the people who built their practices into machines to the cost of avoiding tough conversations, this session pulls no punches. Whether you're struggling with staff that no longer fit, partners who aren't pulling their weight, or burnout masked as boredom, this one's a must-listen. It's not about growing for the sake of it—it's about building with clarity, courage, and consistency so life's biggest moments don't come at the cost of your business. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Live from Roatán, Honduras, Dr. Mark Costas shares a raw behind-the-scenes look at mission dentistry in some of the toughest conditions imaginable—no suction, limited tools, storage containers turned operatories. This isn't about comfort. It's about impact. With Smile Outreach International, Mark and his team are building sustainable clinics across the globe, from Mexico to Tanzania, creating long-term solutions where dental care is nearly nonexistent. For anyone burned out in dentistry or business, this is a reminder: your skill set can change lives. You just have to put it to work where it matters most. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

At Kay Lange's wedding, Mark delivers a powerful tribute to the woman who rose from personal assistant to President of Dental Success Companies. From climbing Kilimanjaro to leading a 9-figure organization, Kay's journey is a masterclass in grit, leadership, and savage determination. Small in stature—massive in impact. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, breaking down what it takes to operate at a high level when life gets chaotic. He unpacks the mindset shifts, systems, and self-discipline that fuel consistent progress—without relying on rigid routines. From "No Whining Wednesdays" to maximizing team productivity like an NFL franchise under a salary cap, this is a masterclass in creating structure, momentum, and meaning.  EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, diving into the core themes of prioritization, leverage, and simplicity. After traveling through 20 cities and 5 countries—including multiple third-world regions—Mark shares hard-earned insights on leadership, fulfillment, and staying productive even while living out of a suitcase. From extracting teeth in shipping containers to hosting mission-driven team retreats, the stories are raw, real, and loaded with practical value. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 2 episode of Dr. Mark Costes' interview with Matt Mulcock, CFP, managing partner at Dentist Advisors, they break down the evolving financial landscape for dentists. They discuss the rise of private equity and DSOs, how practice valuations have shifted from collections-based to EBITDA multiples, and the critical decision-making process when considering a sale.   Matt also emphasizes the importance of financial organization, understanding incentive structures in wealth management, and assembling a “personal board of directors” to navigate major career and investment decisions. If you've ever wondered whether selling to a DSO is the right move or how to maximize your long-term financial health, this episode is packed with insights to help you make informed, strategic choices. EPISODE RESOURCES https://dentistadvisors.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 1 episode, Dr. Mark Costes welcomes Matt Mulcock, CFP, managing partner at Dentist Advisors and co-host of The Dentist Money Show. Fresh off a trip to Nicaragua together, they dive into Matt's journey from the fitness industry to becoming a trusted financial advisor for dentists. Matt shares the importance of working within a niche, the differences between commission-based and fee-only fiduciary advisors, and why Dentist Advisors takes an education-first approach. They also discuss the rise of private equity in dentistry, the shift in practice valuations, and how younger dentists are being presented with life-changing offers earlier in their careers. If you're wondering whether to take chips off the table or hold out for long-term financial security, this episode is packed with insights to help you make smarter financial decisions. EPISODE RESOURCES https://dentistadvisors.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes breaks down the psychology behind patient communication, case acceptance, and building trust through ethical persuasion. He emphasizes the importance of empathy—especially when patients share negative past experiences—and explains why you should never throw a colleague under the bus. Instead, focus on making the patient feel heard and understood. Dr. Costes introduces the "Oregon vs. Oregon Trail" concept, illustrating how to sell patients on the outcome, not the painful process. He also explores the impact of personal financial biases on treatment presentations and why true conviction is essential in getting patients to say "yes" to necessary care. Plus, he dives into the art of conversation, identifying common pitfalls like the interrupter, the one-upper, and the conversational narcissist—and how to avoid becoming one yourself.  EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we dive into the power of nonverbal cues, emotional intelligence, and the science behind human connection. Dr. Mark Costes starts with an engaging exercise on facial expressions—teaching us how a genuine smile builds trust while a fake one sends negative signals. He then unpacks the impact of energy and attitude in both personal and professional settings, revealing studies that show how the people we surround ourselves with can directly influence our success. Dr. Costes also breaks down the importance of mastering patient touchpoints and delivering an exceptional patient experience—especially when external marketing isn't an option. From the role of trust transfer within your team to the nuances of effective communication, this episode is packed with insights on how small changes can lead to massive improvements in relationships, case acceptance, and overall practice success. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with dental attorney Matthew Odgers, founder of Odgers Law Group, to break down the legal essentials every dentist needs to know. Whether you're buying, selling, or entering a partnership, Matthew shares expert insights on avoiding costly mistakes, negotiating lease agreements, and structuring airtight contracts.  They also discuss the importance of due diligence when purchasing a practice, navigating lease challenges, and why well-defined partnership agreements are crucial for long-term success. Plus, they dive into the pros and cons of selling to a private buyer versus a DSO.  EPISODE RESOURCES https://odgerslawgroup.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On Part 2 of Dr. Mark Costes' interview with real estate investor and entrepreneur Paul Moore, they dive deeper into the philosophy of "boring investing." Paul breaks down the difference between speculative investing and steady, recession-resistant strategies, explaining why patient, long-term investors tend to come out ahead. He shares insights on syndications, passive income funds, and the importance of due diligence when evaluating investment opportunities.  Plus, they discuss legacy investing—using wealth to create lasting change, including efforts to combat human trafficking. Whether you're a high-earning professional looking to preserve your wealth or someone navigating a financial windfall, this episode is packed with valuable lessons. EPISODE RESOURCES https://www.wellingscapital.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 1 episode, Dr. Mark Costes welcomes back real estate investor and entrepreneur Paul Moore. Paul shares his journey from being an entrepreneurial risk-taker to embracing the "boring investor" philosophy, a strategy focused on steady, recession-resistant real estate investments. He discusses the pitfalls of hands-on real estate investing for busy professionals, the importance of picking the right operators, and how syndications and funds can provide solid returns without the headaches of direct ownership.  Paul also dives into how his investments align with a higher purpose, funding initiatives to combat human trafficking. If you're looking to grow your wealth without the stress, this episode is packed with valuable insights. EPISODE RESOURCES https://www.wellingscapital.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes shares the core drivers of a world-class dental organization and why mindset, leadership, and systemization are the keys to long-term success. He reflects on the toxic scarcity mindset in dentistry, the importance of surrounding yourself with the right people, and why personal accountability is a non-negotiable trait of top-performing dentists.  Mark also breaks down how dentists can increase profitability, reduce overhead, and create sustainable growth while maintaining work-life balance. He also highlights real data from the Dental Success Institute, showing how mastermind members dramatically increase income while working fewer clinical hours. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes continues his conversation with Dr. Paul Etchison, host of the Dental Practice Heroes Podcast and owner of a thriving group practice. They dive into the unavoidable drama of running a dental office, the psychology behind why people create conflict, and how leadership plays a crucial role in managing team dynamics.  Paul shares a real-life example of a team dispute, the lessons learned from it, and why proactive management is key to a smooth-running practice. They also discuss associate onboarding, the importance of personality in hiring, and the systems that keep a multi-doctor practice thriving. EPISODE RESOURCES https://www.dentalpracticeheroes.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's Part 1 episode, Dr. Mark Costes is joined by longtime friend and fellow podcaster, Dr. Paul Etchison. As the host of the Dental Practice Heroes podcast and author of two books on dental practice management, Paul shares his journey of building a large group practice in the Chicago suburbs. The conversation kicks off with stories about aging, injuries, and the unexpected challenges of staying active while balancing work and family. Paul also dives into a real-life leadership challenge he recently faced in his practice—a near mutiny at the front desk. He shares how a misunderstanding snowballed into workplace drama, leading to a deeper look at accountability and leadership structure. The two discuss how even the best-run practices still have challenges, why checklists and accountability matter, and the unexpected side effects of stepping back from clinical work. EPISODE RESOURCES https://www.dentalpracticeheroes.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast