The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, Dr. Mark Costes sits down with Wendy Briggs live from Thrive Live 2026 in Las Vegas. Wendy shares her perspective on the current state of dental hygiene, including the ongoing provider shortage, rising wages, temp labor trends, and the growing need for practices to shift from hiring to recruiting. She explains how strong hygiene departments are built through better systems, clearer communication, elevated patient care, and compensation models that create wins for the patient, the provider, and the practice.  Wendy and Mark also discuss assisted hygiene, risk assessment, preventive therapy, periodontal care, treatment advocacy, and how hygienists can help drive treatment acceptance by making conditions visual and partnering more effectively with the doctor. Throughout the conversation, Wendy emphasizes that production should never be the goal, but rather the natural result of serving patients at the highest possible level. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES www.schedulewithtti.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Addison Killeen speaks during the Dental Success Summit 2026 about building a stress-free hygiene system that creates clarity, consistency, and less decision fatigue inside the practice. He breaks down the real stress many dentists are feeling right now, from staffing shortages to burnout, and explains why weak hygiene systems can spill over into the entire practice.  Dr. Killeen introduces a practical five-by-five method: five meetings over five weeks focused on clinical protocols, standardized verbiage, stronger handoffs, the right hygiene KPIs, and a functional block schedule. He also shares how better systems can help hygienists communicate more confidently, improve perio diagnosis and treatment acceptance, protect valuable appointment blocks, and give doctors more energy for the decisions that matter most. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Brent Saunier and Chris Sands of Pro-Fi 20/20 and Phase One Dental CPAs for a practical conversation on cash flow planning inside the dental practice. Instead of focusing only on tax strategy, they break down how practice owners can use accounting data, Profit First principles, and daily transfers to better understand where money is going and give every dollar a clear purpose.  Brent and Chris walk through the importance of separating funds into dedicated accounts for payroll, labs and supplies, marketing, rent and loans, consulting, CE, travel, profit savings, owner distributions, and taxes. They also explain how this system can help doctors reduce cash flow stress, avoid surprise tax bills, manage credit cards more intentionally, and build stronger financial habits that support long-term practice growth. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.profi2020.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back Dr. Heather Dawn Lawson Myers for an inspiring conversation about leadership, mentorship, team development, and the future of dental assisting. Dr. Lawson Myers shares her journey from Howard University to practicing in Maryland and later building a career in Kingston, Jamaica, where she has served in private practice, dental association leadership, dental council governance, and mentorship for young dentists.  She also discusses her work as a John C. Maxwell leadership team member, her passion for helping dental teams understand their strengths, and why dentists must become better leaders if they want to create less stressful, more effective practices. The conversation also explores the growing dental assistant shortage, the importance of training people with the right cultural fit, and how her online platform helps practices develop assistants through flexible, trackable education in general dentistry, endodontics, orthodontics, implants, and more. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://drhdlawsonmyers.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Michelle Strange, MSDH, RDH, live from Thrive Live 2026 in Las Vegas. Michelle shares her unconventional path from dental assistant to hygienist, educator, entrepreneur, speaker, and now independent hygiene practice owner in Colorado. She discusses what it was like to sell everything, travel the country with mobile dental equipment, and eventually step into ownership of a hygiene practice where she can practice prevention-focused care on her own terms.  Michelle and Mark dive into guided biofilm therapy, minimally invasive products like SDF and Curodont, BlueCheck, laser certification, implant maintenance, infection control, and how hygienists can play a powerful role in early detection and patient education. Michelle also shares her approach to motivational interviewing, trauma-informed care, and helping patients feel seen, heard, and empowered rather than judged. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.michellestrangerdh.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Part 2 of the same keynote, Dr. Mark Costes continues his tactical playbook for building a more effective, systemized dental practice. He breaks down the five core steps of leadership, explains how to set clear expectations, and shares practical frameworks for accountability, team meetings, performance reviews, feedback, and KPI tracking.  Mark also covers the hidden cost of turnover, how to evaluate culture and alignment, why organizational charts matter, and how tools like time journals, end-of-day protocols, and downtime systems can help a practice run more efficiently without everything flowing through the owner. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

On today's episode, Part 1 of a two-part keynote, Dr. Mark Costes shares a tactical playbook for leading and operating a high-performing dental practice. Drawing from his experience owning 16 practices—and from the mistakes he made along the way—Mark explains why a practice that cannot run without the owner is ultimately just a job with overhead.  He breaks down the current state of dentistry, including workforce shortages, rising operating costs, declining practice ownership, burnout, and the growing pressure on dental leaders. Mark also introduces the leadership, systemization, accountability, patient-experience, marketing, and financial frameworks that can help dentists remove themselves as bottlenecks and build healthier, more profitable businesses. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Ryan Gross speaks during the Dental Success Summit about how AI, marketing, and operations must work together to help dental practices grow more effectively. Ryan explains that AI is not a magic fix, but a powerful tool that can help teams become more efficient, recognize patterns, and make better decisions when the right people and culture are already in place.  He breaks down the critical five-minute window when patients choose a dental office, why phone answer rates matter, and how missed calls can quietly cost practices thousands in lost production. Ryan also shares how practices can use data around marketing performance, hygiene production, case acceptance, and new patient blocks to ask better "what if" questions and make smarter operational decisions. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Matt Mulcock, CFP and Managing Partner at Dentist Advisors, for a practical conversation on financial planning throughout the full arc of a dentist's career. Matt breaks down how new graduates should think about student debt, liquidity, retirement savings, and preparing for practice ownership without rushing the process. He and Mark also discuss mid-career priorities like emergency funds, maximizing retirement accounts, profit sharing, and building liquidity both personally and inside the practice.  Later, they explore what late-career dentists should consider when preparing for an exit, including how much to rely on the sale of the practice, why rural practices can be harder to liquidate, and the importance of building assets outside the business. Matt emphasizes that intentional planning, organization, and smart investing early on can help dentists reduce financial stress and create more options for the future. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://dentistadvisors.com/lp/book-free-consultation-dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dr. Thomas Fow for a practical conversation on surgical, prosthetic, and patient management complications in implant dentistry. Together, they discuss what to do when an atraumatic extraction does not go as planned, including how to manage a fractured buccal plate during immediate implant placement.  They also break down common prosthetic challenges like stripped or broken implant screws, when to stop troubleshooting, and why having the right tools and protocols matters. The conversation also dives into managing patient expectations, de-escalating difficult aesthetic concerns, identifying red flags during case selection, and knowing when to slow down, listen, and guide patients with confidence. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Lou Graham live from Thrive Live 2026 in Las Vegas. Lou shares the story behind Catapult Education, the independent education-based company he founded 23 years ago, and how it has grown into a powerful platform with speakers, evaluators, and tens of thousands of subscribers.  He and Mark discuss the evolution of dental education, the growing demand for hands-on learning, the challenge of keeping teams engaged in a distracted world, and how technology, AI, digital workflows, and customized education are shaping the future of the profession. Lou also opens up about transitioning out of clinical dentistry, selling to a DSO, mentoring younger doctors, and building a career around leadership, communication, and helping dentists continue to grow. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.catapulteducation.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Dr. Mark Costes presents the 2026 Golden Rhino Award case studies, honoring two standout transformations: Dr. Blake Hamlin and Dr. Collin Myrick, both UT Houston grads who joined DSI feeling successful but stuck and isolated. He walks through their application letters and financial scorecards, showing how each more than tripled their practices in three years—Hamlin from $1.6M to $5.37M, and Myrick from $2.2M to nearly $10M—largely by clarifying their model and vision before scaling. The two then join Costes on stage to unpack how they did it. Hamlin credits a relentless focus on a few core KPIs (reappointment rate, answering every call) and a marketing breakthrough, scaling spend from $5,000 to $45,000-plus a month to multiply new patients while holding overhead steady. Myrick points to vision, mission, and core values as his foundation, plus finding his integrator, Darcy, which freed him to lead as a CEO and say yes to rapid multi-location expansion across his rural Florida hometown. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Seth Hampson, Head of Customer Experience at Lassie, to explore how AI is changing the way dental practices manage revenue cycle operations. Seth shares how his background in financial technology led him into dentistry, where outdated insurance systems, paper EOBs, manual posting, and overwhelmed billing teams continue to create major bottlenecks for practice owners.   He explains how Lassie is using AI agents to automate payment posting, retrieve EOBs, support free direct deposit setup, reconcile payments, and help practices reduce the time and stress tied to insurance AR. Mark and Seth also discuss the future of claim filing, eligibility verification, patient billing, in-house versus outsourced billing, and why practice owners should be thinking intentionally about how AI will shape operations, scalability, and patient experience in the years ahead. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.lassie.ai https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes answers a wide range of listener questions in this Ask Me Anything edition, covering everything from managing serious back issues as a dentist to weighing the pros and cons of a de novo startup versus acquiring an existing practice. Mark shares his personal experience with spine surgeries, posture, core strength, ergonomics, and the importance of getting the right clinical support when pain becomes unmanageable.  He also breaks down the strategic considerations behind starting fresh, buying an existing office, evaluating demographics, managing cash flow, planning for growth, and building toward a larger platform practice. The episode wraps with stories from Mark's upcoming and past mission trips, including Honduras, Fiji, the Dominican Republic, Tanzania, and the impact of providing care in communities with limited access to dentistry. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Katherine Eitel Belt, dentistry's unscripted leadership communications coach, live from Thrive Live 2026 in Las Vegas. Katherine shares her journey from chairside dental assistant to global authority on leadership communication, including the pivotal moment that shaped her approach to helping leaders raise standards with clarity, courage, and compassion. She breaks down her framework for the three essential leadership conversations: invitation conversations, coaching conversations, and courageous conversations.   Katherine also explains how practice owners and managers can address accountability without fear, inspire team members into higher standards, and create a culture where people choose growth rather than simply comply. The conversation also highlights her upcoming book, Lead Yourself, Lead Your Team, and why strong leadership begins with self-awareness, emotional regulation, and a willingness to own your role first. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.lionspeak.net https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Eric Pook, owner of Cirrus Consulting Group, live from Thrive Live 2026 in Las Vegas. Eric shares how his background in medical and dental entrepreneurship led him into the highly specialized world of dental office lease consulting, and why so many dentists unknowingly sign agreements that can put their practice, profitability, and future transition at risk.  From missed renewal deadlines and month-to-month leases to assignment clauses, personal guarantees, tenant improvement allowances, and landlord leverage during practice sales, Eric breaks down the most common lease mistakes dentists make and how proactive planning can protect long-term value. He also explains why doctors should review their leases years before renewal or transition, especially if they plan to expand, renovate, sell, or protect their estate. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.cirrusconsultinggroup.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

On today's episode, Dr. Mark Costes sits down with Jacob Vanderslice, co-founder of VanWest Partners, to explore the opportunities, risks, and realities of self-storage investing. Jacob shares how he went from single-family rentals and fix-and-flips to overseeing a portfolio of 42 self-storage properties, why his team targets underperforming facilities, and how operational improvements can increase net operating income and property value.  They also discuss due diligence, market supply, closed-ended funds, projected returns, tax advantages, liquidity risks, and the role private real estate can play in a diversified investment portfolio. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.vanwestpartners.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, recorded live at the Dental Success Summit 2026, Dr. Mark Costes sits down with Gino Wickman, creator of the Entrepreneurial Operating System and author of Traction, Rocket Fuel, and Shine. Gino shares the lessons behind building EOS, the six essential traits of an entrepreneur, and why the right visionary-integrator partnership can transform a growing business.  They discuss how to find and evaluate an integrator, the five rules that keep the relationship strong, the most overlooked components of EOS, and the foundational tools dental leaders can begin implementing immediately. Gino also opens up about the deeper message behind Shine and why lasting success requires more than achievement alone. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes answers listener questions in this Ask Me Anything special, covering ownership strategy, practice growth, scaling decisions, and the team of advisors every dental owner should build. Mark shares what he would do differently if he were starting over as a new grad, including avoiding practices that are too small to scale, being cautious with overly rural locations, and focusing on demographics, capacity, and long-term exit options.  He also discusses when it makes sense to add another doctor, what metrics to watch beyond revenue, and why owners should stabilize their flagship practice before pursuing additional locations. The episode also dives into building a personal board of directors, including a CPA, bookkeeper, attorney, tax strategist, financial advisor, banker, and performance coach, before wrapping with advice on making faster, less fearful business decisions without abandoning thoughtful analysis. Be sure to check out the full episode from the Dentalpreneur Podcast EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Summer Kassmel takes the stage at the Dental Success Summit to help dentists and their teams turn inspiration into real, lasting change. She shares why so many practice owners get caught in the "someday trap," waiting for the right associate, production number, or season of life before building the practice and lifestyle they truly want.  Dr. Kassmel breaks down the three keys to fighting the pull of status quo: getting clear on what you want and why it matters, understanding the short-term price of meaningful change, and leading first as the doctor or practice leader. She also offers a practical communication framework for holding standards with grace, creating alignment, and choosing one focused "Monday move" that can help transform your practice for good. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes delivers his main stage presentation during the 13th Annual Dental Success Summit, using the story of Jerry the lobster as a powerful metaphor for growth, vulnerability, and the need to shed old ways of operating. Mark reflects on his own journey through academic challenges, practice ownership, burnout, and reinvention, then connects those lessons to the current state of dentistry.   He breaks down the major headwinds facing the profession, including staffing shortages, rising wages, flat PPO reimbursements, declining practice ownership, margin compression, burnout, and the growing divide between elite independent practices and those stuck in the middle. Mark also introduces the frameworks DSI uses to help dentists build stronger systems, better leadership, healthier lives, and more scalable practices, reminding owners that what got them here will not get them where they want to go next. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Brett Titensor live from Thrive Live 2026 to talk about digital dentistry, technology, and building a practice designed for the future. Brett shares what it was like taking over from his father, working alongside him for 10 years, and bringing new technology into a second-generation practice.  He discusses his passion for same-day crowns, guided implants, 3D printing, surgical guides, full-arch workflows, and how delegating digital processes to the team can make advanced dentistry more efficient and scalable. Brett also gives a behind-the-scenes look at the new facility he is building in the Dallas area, which will combine a dental practice with an education center where dentists can see real workflows from start to finish in a live clinical setting. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.titensordental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, this Part 2 conversation features Jake Conway continuing his April 2026 Mastermind presentation with a deeper look at hygiene performance, owner compensation, cash flow strategy, and practice valuation. Jake explains how hygiene production impacts payroll, fixed costs, doctor production, and overall profitability, while showing how KPIs like perio percentage, fluoride, open hygiene time, exam mix, and production-to-pay ratios can reveal the true causes behind underperformance.  He also outlines how owners can think about paying themselves as both clinicians and owner-operators, including W-2 salary, distributions, gap pay, break-even targets, and capital reserves. The session wraps with a practical look at practice valuations, adjusted net income, EBITDA, doctor-to-doctor sales, and how owner production can directly influence the value of a practice in a DSO or private equity transaction. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, this Part 1 conversation features Jake Conway presenting during the April 2026 Mastermind and breaking down how practice owners can better understand the numbers that drive their income. Jake explains why a dental practice should be viewed as a source of information rather than an ATM, and how overhead is not a destination but a measurement of how well the office is being run.  He walks through the difference between fixed and variable costs, the symptom-cause-solution approach to diagnosing financial issues, and how management reporting differs from tax reporting. Jake also reviews how cash flows through a practice, from collections and overhead to available funds, and encourages owners to use their reports as investigative tools to identify opportunities, improve decision-making, and create more influence over their pay. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with longtime dental industry leader Laura Nelson live from Thrive Live in Las Vegas. Laura shares her journey from running the front office in her husband's dental practice to building Front Office Rocks, becoming a trusted voice in dental team training, and now leading AI innovation with Mango Voice.  She and Mark discuss why patient experience matters just as much as clinical care, how short-form training changed front office education, and why understanding the "why" behind systems is essential for team success. Laura also breaks down how AI tools like Mango's Margo can help practices capture missed calls, improve patient communication, support overwhelmed teams, and even role-play phone skills through AI-powered coaching. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://mangovoice.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Jas Banga live from Thrive Live 2026 in Las Vegas to talk about one of the most overlooked but critical parts of practice ownership: dental real estate. Jas shares how he went from marketing in the dental world to becoming a leading healthcare real estate advisor, helping dentists across North America make smarter, data-driven decisions around site selection, lease negotiations, renewals, expansions, and acquisitions.  They discuss common lease traps like narrow use provisions, triple net expenses, assignment language, and seller liability, as well as the big question of whether dentists should buy or lease their space. Jas also explains how demographics, saturation levels, traffic flow, future development, and AI-powered market analysis can help doctors choose stronger locations and build long-term practice value. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.drwecare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Ashlee Hirschfeld for another Back to Basics conversation, this time focused on leadership and difficult conversations. Mark and Ashlee discuss why leadership requires self-awareness, emotional intelligence, clear expectations, and the willingness to address issues before they damage the entire team. They also explore how to approach corrective conversations with less drama, why avoiding conflict can create bigger problems, and how strong leaders take ownership before asking others to do the same. This episode is a reminder that great culture starts at the top, and the way you communicate, respond, and hold people accountable will shape the health of your entire practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Matt Slivka, owner of Rockside Dental and DSI Black Belt coach, for a conversation about growth, purpose, and the impact dentists can make far beyond the operatory. Matt shares how mentorship and community helped transform his practice from a chaotic startup into a thriving multi-doctor organization, and how that same mindset pushed him to launch Rockside Reach International, his nonprofit providing dental care in Guatemala.   The conversation explores the power of influence, the importance of relationships, lessons from mission work around the world, and why fulfillment often comes from becoming the person you're meant to be rather than simply achieving more. Mark and Matt also preview Matt's upcoming Unlock Your Potential course, a unique personal development experience centered around the Four Futures of mind, meaning, muscle, and money, designed to help doctors, team members, and leaders create a more intentional and impactful life. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://registration.socio.events/e/unlockyourpotential https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we dive into the very real problem of overwhelm in dentistry and why it is not simply about having too much to do. Dr. Mark Costes breaks down how decision fatigue, multitasking, cognitive load, sleep debt, clutter, caffeine, alcohol, and constant content consumption can push practice owners from intentional leadership into reactive survival mode.  He also shares practical ways dentists can reduce overwhelm through better prioritization, delegation, systemization, walking, sleep hygiene, closing open loops, and building the right support around them. From managing hygiene exam overload to knowing when it may be time for a coach or executive assistant, this conversation gives dental leaders a clearer path toward more calm, clarity, and control. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Taher Dhoon sits down with Dr. Chris Hill to talk through the systems, lessons, and real-world experience behind predictable full mouth reconstruction. Dr. Hill shares how years of cosmetics, occlusion, TMJ, and reconstruction training shaped his approach, and why having a clear, repeatable system is what helps dentists move from feeling overwhelmed to feeling confident with bigger cases.   The conversation covers common FMR challenges like losing the bite, managing vertical dimension, deprogramming, temporaries, lab communication, case phasing, and why doctors need to lead the case instead of relying entirely on the lab. Dr. Hill also explains the importance of photography, collaboration, mentorship, and having a support system that helps clinicians implement complex dentistry more predictably in their practices. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Christian Pavel live from Thrive Live 2026 in Vegas for a grounding conversation on wellness, burnout, breathwork, and purpose in dentistry. Known as the Dental Yogi, Dr. Pavel shares how yoga, intentional breathing, and holistic health became central to both his personal life and his mission to help dental professionals reconnect with themselves.   He and Dr. Costes discuss the pressures facing modern dentists, including shrinking margins, rising costs, overstimulation, and the quiet burnout many providers experience while trying to power through. Dr. Pavel also shares the origin of Revive Mission, a dental mission experience that combines service, yoga, breathwork, and deeper human connection.   Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://dentalyogis.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes continues his April 2026 Mastermind presentation by exploring the deeper identity shifts required to move out of the hustle trap and into a more sustainable version of success. He shares a powerful eulogy exercise and personal reflections on loss, legacy, and the difference between resume virtues and eulogy virtues.   Dr. Costes connects these ideas back to the Four Futures, encouraging dentists to examine their mind, meaning, muscle, and money to determine what needs realignment. He also challenges practice owners to subtract what no longer serves them, delegate more effectively, use the DSI community and coaching resources, and build businesses that create freedom rather than more complexity and obligation. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes opens his April 2026 Mastermind talk with an update on the whirlwind first quarter of mission work through SOI, including trips to Guatemala, Fiji, and Honduras, before shifting into the idea of quiet reinvention. He explains how high-performing dentists often become trapped by the very habits that made them successful, especially hustle, grind, overproduction, and self-sacrifice.   Dr. Costes introduces the four seasons of a dental career: spring as the builder phase, summer as the growth phase, fall as the optimization phase, and winter as the reinvention phase. He challenges listeners to identify which season they are currently in and recognize when the behaviors that once created success are now causing burnout, resentment, or stagnation. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Jon Padolsky of Flex to explore how dental technology is transforming the front office experience. Jon shares his journey from growing up around dentistry and spending 14 years as a dental office manager to helping practices streamline operations through Flex.  The conversation covers the evolution from paper charts and manual reminders to digital forms, online scheduling, integrated payments, insurance verification, and treatment planning tools built specifically for Open Dental users. Jon also explains how Flex helps teams present treatment more clearly, use patient photos to improve case acceptance, reduce time spent on insurance verification, and consolidate multiple systems into one deeply integrated platform. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://flex.dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Allen Gotora shares a powerful message on why relationships are the hidden KPI behind every successful dental practice. Drawing from his own life-changing experience as a high school student in Zimbabwe, where relationships helped him raise funds for a United Nations trip to Sweden, he explains how connection, trust, and intentional communication shape every major outcome in business and life. He breaks down five key relationship pillars: self, family, team, partners and vendors, and patients.  From prioritizing health, spirituality, and self-awareness to protecting family time, nurturing your team, strengthening vendor relationships, and creating deeper patient trust, this episode challenges dentists to look beyond production, collections, and case acceptance to the relationships driving those numbers. Dr. Allen reminds listeners that when life is all said and done, it will not be the KPIs we remember most, but the people closest to us and the connections we built along the way. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Doug and Catherine Fettig live from Thrive Live 2026 in Vegas for a conversation on mindset, leadership, and improving the dental experience for both teams and patients. Doug shares how dentists can begin thinking more like CEOs, avoid becoming the bottleneck in their practices, and use simple habits like gratitude and generosity journaling to shift their mindset and rediscover joy in the profession.  Catherine brings her decades of healthcare and psychiatric mental health experience to the dental space, explaining how dental anxiety impacts patients, teams, and overall practice productivity. She breaks down practical ways practices can support anxious patients before, during, and after appointments through better communication, calming environments, screening tools, and giving patients more choice and control. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dentaldollarsandsense.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Bill Keith speaks during the April 2026 Mastermind about shifting from the clinical brain to the CEO brain and why practice owners must learn to zoom out, identify patterns, and build teams that can surface problems before they become costly. Drawing from examples in aviation, Toyota manufacturing, hospital operating rooms, Southwest Airlines, and the Challenger disaster, he explains how the people closest to the work often hold the most important information, yet may not feel safe or empowered to speak up.  The episode explores how dentists can create psychological safety, use one-on-ones and anonymous feedback, encourage team members to "pull the cord," and build systems that move knowledge from the front lines to leadership. Dr. Keith challenges owners to stop being the hero who solves every issue and instead develop a culture where the team is trusted, heard, and equipped to help the practice grow. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back Troy Eckard for a timely conversation on oil and gas, global energy uncertainty, and how current geopolitical tensions are reshaping investor strategy. Troy shares his perspective on the Middle East, the Strait of Hormuz, rising oil prices, and why fossil fuels remain critical despite the ongoing push toward alternative energy.  He also breaks down why many investors are frozen right now, how inflation and deflationary behavior may affect the broader economy, and why cash flow, liquidity, and real assets matter in uncertain times. The conversation also touches on AI's growing role in oil and gas, from improving drilling accuracy to reducing costs and streamlining data analysis, as well as Troy's advice for investors looking to protect wealth and stay prepared for future opportunities. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://eckardenterprises.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Parth Patel, owner of Revive Dental in Alpharetta, Georgia, to unpack his journey from associate dentist to owner of a thriving fee-for-service practice. Dr. Patel shares how his early exposure to different practice models helped him clarify the kind of dentistry he wanted to build, one centered on comprehensive care, patient relationships, and a high-touch experience.  The conversation explores the realities of staying out of network, how his team communicates value to patients with PPO benefits, and why alignment in language, systems, and culture is critical from the first phone call through long-term retention. Throughout the episode, he emphasizes the importance of vision, intentional growth, premium patient experience, and building a practice that can scale without sacrificing identity. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://revivemysmile.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Shreyas Parab, co-founder and CEO of Daydream, to talk about how AI is reshaping dental revenue cycle management. Shreyas shares how growing up in his mother's dental practice gave him firsthand experience with the stress, complexity, and financial impact of insurance billing. After stepping in to run her practice during a family health crisis, he saw just how much practices lose when verification, claims, denials, and payment posting are not handled with precision.  The conversation dives into how Daydream uses AI agents and human oversight to automate insurance verification, submit claims, post payments, appeal denials, and recover outstanding insurance AR while giving practices better visibility and control. Shreyas also explains why inaccurate insurance verification can damage patient trust, how outsourced billing can fall short without quality controls, and why aligned incentives matter when choosing an RCM partner. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.daydream.dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Alan Withall, senior sales consultant with Henry Schein, live from Thrive Live in Las Vegas. Alan shares how he found his way into dentistry, why he became passionate about helping dentists launch startups, and how building the right network of advisors can make the process far less overwhelming.  Mark and Alan talk through the realities of startup financing, rising buildout costs, finding the right location, lease negotiations, budgeting, equipment planning, and why every market requires a different strategy. They also dig into the value of working with a true full-service rep, not just someone who fills supply orders, but someone who can help identify gaps, support growth, connect dentists with the right experts, and create more value inside the practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.henryschein.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Ashlee Hirschfeld for another installment of the Back to Basics series, this time focusing on the numbers every dental practice owner must know. Mark and Ashlee discuss why even experienced owners benefit from revisiting the fundamentals, especially when so many dentists feel overwhelmed by reports, spreadsheets, overhead, and profitability.  They break down the importance of understanding your P&L, knowing the difference between fixed and variable expenses, tracking lead and lag measures, and using your numbers as data instead of letting them trigger shame or panic. This episode is a practical reminder that financial clarity creates confidence, and once you know where you stand, you can make better decisions for your practice, your team, and your future. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Lilly Larsen live from Thrive Live 2026 in Vegas to talk about how she has carved out a unique, relationship-driven role as a Henry Schein field sales consultant. Lilly shares how she entered dental from a non-clinical background, leaned into her marketing experience, and built a business-minded approach that goes far beyond supplies and equipment.  She discusses the importance of live events, community building, strategic partnerships, and helping dentists have bigger conversations about their practices, goals, and growth. Dr. Costes and Lilly also explore her origin story, the influence of her father's entrepreneurial career shift, her time as a collegiate swimmer, and how discipline, discomfort, and competitiveness shaped her professional path. Lilly also explains how she is setting boundaries, creating better systems, and focusing more deeply on startup practices, acquisitions, and doctors who want a true consultant rather than a transactional sales rep. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.henryschein.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Mark answers questions from the DSN community, covering some of the most common challenges practice owners and young dentists face. He breaks down why bonus systems based only on production or collections can quickly become risky, and explains how to structure incentives around the overall health of the practice instead. He also shares guidance on handling years when raises may not be financially possible, emphasizing clear communication, empathy, and protecting the long-term stability of the business. Mark also speaks directly to new graduates who feel overwhelmed clinically, financially, and professionally, encouraging them to slow down, build confidence, learn the business side of dentistry, and create financial breathing room before rushing into ownership. He closes with practical advice for evaluating associate opportunities, including understanding patient flow, culture, compensation, and non-compete risks before signing a contract. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes shares a special message for everyone gathered at DSS 2026. After 11 years and 2,500 episodes of the Dentalpreneur Podcast, Mark reflects on the journey from a closet recording setup to a movement built on community, leadership, discipline, and service. This heartfelt episode is a reminder that real transformation happens when we take action, show up for ourselves, and step into rooms with people who understand the path we are on. To everyone at the Summit today, and to everyone listening, welcome—we are so grateful for you! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Bill Keith live from Thrive Live in Las Vegas to talk about the journey from accounting cubicles to building a massive, high-performing dental practice in Kansas City. Bill shares how he transitioned into dentistry, bought his father's practice, expanded into a 23-operatory facility, and grew the business from $2.7 million to nearly $9 million in revenue.   Mark and Bill dive into the realities of scaling, including hygiene capacity, doctor leadership, culture protection, compensation, staffing challenges, and why putting the right people in the right seats matters more than simply filling positions. They also explore Bill's doctor equity model, how he keeps associates engaged, and the intentional systems that allow him to step out of day-to-day clinical work while continuing to grow the practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

On today's episode, Dr. Mark Costes and Ashlee Hirschfeld continue the Back to Basics series with a conversation on lifetime patient experience. They discuss why every patient interaction matters, how one great experience can lead to years of loyalty and referrals, and why practices need to intentionally map out each touchpoint in the patient journey. Mark and Ashlee also cover the importance of phone etiquette, consistent patient handoffs, post-op calls, patient recognition, and grassroots relationship-building in the community. From creating raving fans to reconnecting with local businesses, this episode is a reminder that strong systems and genuine human connection are still the foundation of practice growth. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is interviewed by Jordon Comstock on the Navigating Dental Insurance Podcast for a conversation about AI, coaching, and the changing realities of running a dental practice. Mark and Jordon discuss why information has become a commodity, how AI can be a powerful tool when paired with the right data, and why human support, accountability, and real-world implementation still matter more than ever.  They also dig into rising practice costs, wage inflation, flat PPO reimbursements, the importance of knowing your numbers, and why dentists need to be intentional about patient attraction, systems, leadership, and profitability. The conversation highlights where AI can elevate teams, where it still falls short, and why great coaching remains essential in helping practice owners turn information into action. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://boomcloudapps.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes catches up with longtime friend and returning guest Joshua Scott, owner and CEO of Studio 8E8, for a wide-ranging conversation on growth, leadership, AI, and the realities of scaling a people-driven business. Joshua shares the vision behind Studio 8E8's new 11,000-square-foot headquarters, including the long road from finding land to building a dedicated production studio and collaborative team space.  He and Dr. Costes also reflect on the annual Murph workout, the discipline of fitness, and the lessons that carry over into entrepreneurship. The conversation then turns to AI's growing impact on marketing, where Joshua explains why technology should make agencies more human, not less, by freeing teams to focus on strategy, measurement, client relationships, and better decision-making. They also unpack the challenges of hiring, leadership, client service, and protecting trust as a company scales. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back longtime friend, mentor, and returning guest Alastair Macdonald for a deep conversation on dental partnerships, practice ownership, and the costly mistakes many dentists make when trying to retain associates. Alastair shares why selling equity too early can create long-term problems, how fear-based decisions often lead to bad partnership structures, and why production alone does not make someone a strong business partner.   He and Dr. Costes also unpack the shifting economics of dentistry, the rising pressure from DSOs, and the importance of building dynamic, values-aligned partnerships that can grow with the business over time. The episode also previews their upcoming Dental Success Summit session, where they will go even deeper into frameworks for creating healthier, more strategic partnership paths. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://partnerships.sovereigndentist.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Shaju Puthussery and Deepak Ramaswamy, co-founders of Lightspun, to unpack one of dentistry's least glamorous but most costly problems: insurance administration. From credentialing delays and paper claims to fragmented payer workflows and manual back-office bottlenecks, Shaju and Deepak explain why the "plumbing" of dentistry is overdue for a major upgrade.  They share how their experience at Overjet led them to build an AI-first platform designed to streamline credentialing, claims, provider data, and payer-provider communication. The conversation dives into the opportunity cost of waiting 90 to 120 days for a new associate to be credentialed, how Lightspun's partnership with the ADA and CAQH is helping standardize provider data, and why reducing administrative waste could free teams to focus more on patient care, relationships, and practice growth. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://lightspun.ai https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast