Podcast appearances and mentions of mark costes

On today's episode, Dr. Mark Costes is joined by Doug and Catherine Fettig live from Thrive Live 2026 in Vegas for a conversation on mindset, leadership, and improving the dental experience for both teams and patients. Doug shares how dentists can begin thinking more like CEOs, avoid becoming the bottleneck in their practices, and use simple habits like gratitude and generosity journaling to shift their mindset and rediscover joy in the profession.  Catherine brings her decades of healthcare and psychiatric mental health experience to the dental space, explaining how dental anxiety impacts patients, teams, and overall practice productivity. She breaks down practical ways practices can support anxious patients before, during, and after appointments through better communication, calming environments, screening tools, and giving patients more choice and control. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dentaldollarsandsense.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back Troy Eckard for a timely conversation on oil and gas, global energy uncertainty, and how current geopolitical tensions are reshaping investor strategy. Troy shares his perspective on the Middle East, the Strait of Hormuz, rising oil prices, and why fossil fuels remain critical despite the ongoing push toward alternative energy.  He also breaks down why many investors are frozen right now, how inflation and deflationary behavior may affect the broader economy, and why cash flow, liquidity, and real assets matter in uncertain times. The conversation also touches on AI's growing role in oil and gas, from improving drilling accuracy to reducing costs and streamlining data analysis, as well as Troy's advice for investors looking to protect wealth and stay prepared for future opportunities. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://eckardenterprises.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Parth Patel, owner of Revive Dental in Alpharetta, Georgia, to unpack his journey from associate dentist to owner of a thriving fee-for-service practice. Dr. Patel shares how his early exposure to different practice models helped him clarify the kind of dentistry he wanted to build, one centered on comprehensive care, patient relationships, and a high-touch experience.  The conversation explores the realities of staying out of network, how his team communicates value to patients with PPO benefits, and why alignment in language, systems, and culture is critical from the first phone call through long-term retention. Throughout the episode, he emphasizes the importance of vision, intentional growth, premium patient experience, and building a practice that can scale without sacrificing identity. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://revivemysmile.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Shreyas Parab, co-founder and CEO of Daydream, to talk about how AI is reshaping dental revenue cycle management. Shreyas shares how growing up in his mother's dental practice gave him firsthand experience with the stress, complexity, and financial impact of insurance billing. After stepping in to run her practice during a family health crisis, he saw just how much practices lose when verification, claims, denials, and payment posting are not handled with precision.  The conversation dives into how Daydream uses AI agents and human oversight to automate insurance verification, submit claims, post payments, appeal denials, and recover outstanding insurance AR while giving practices better visibility and control. Shreyas also explains why inaccurate insurance verification can damage patient trust, how outsourced billing can fall short without quality controls, and why aligned incentives matter when choosing an RCM partner. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.daydream.dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Alan Withall, senior sales consultant with Henry Schein, live from Thrive Live in Las Vegas. Alan shares how he found his way into dentistry, why he became passionate about helping dentists launch startups, and how building the right network of advisors can make the process far less overwhelming.  Mark and Alan talk through the realities of startup financing, rising buildout costs, finding the right location, lease negotiations, budgeting, equipment planning, and why every market requires a different strategy. They also dig into the value of working with a true full-service rep, not just someone who fills supply orders, but someone who can help identify gaps, support growth, connect dentists with the right experts, and create more value inside the practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.henryschein.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Ashlee Hirschfeld for another installment of the Back to Basics series, this time focusing on the numbers every dental practice owner must know. Mark and Ashlee discuss why even experienced owners benefit from revisiting the fundamentals, especially when so many dentists feel overwhelmed by reports, spreadsheets, overhead, and profitability.  They break down the importance of understanding your P&L, knowing the difference between fixed and variable expenses, tracking lead and lag measures, and using your numbers as data instead of letting them trigger shame or panic. This episode is a practical reminder that financial clarity creates confidence, and once you know where you stand, you can make better decisions for your practice, your team, and your future. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Lilly Larsen live from Thrive Live 2026 in Vegas to talk about how she has carved out a unique, relationship-driven role as a Henry Schein field sales consultant. Lilly shares how she entered dental from a non-clinical background, leaned into her marketing experience, and built a business-minded approach that goes far beyond supplies and equipment.  She discusses the importance of live events, community building, strategic partnerships, and helping dentists have bigger conversations about their practices, goals, and growth. Dr. Costes and Lilly also explore her origin story, the influence of her father's entrepreneurial career shift, her time as a collegiate swimmer, and how discipline, discomfort, and competitiveness shaped her professional path. Lilly also explains how she is setting boundaries, creating better systems, and focusing more deeply on startup practices, acquisitions, and doctors who want a true consultant rather than a transactional sales rep. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.henryschein.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes shares a special message for everyone gathered at DSS 2026. After 11 years and 2,500 episodes of the Dentalpreneur Podcast, Mark reflects on the journey from a closet recording setup to a movement built on community, leadership, discipline, and service. This heartfelt episode is a reminder that real transformation happens when we take action, show up for ourselves, and step into rooms with people who understand the path we are on. To everyone at the Summit today, and to everyone listening, welcome—we are so grateful for you! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Bill Keith live from Thrive Live in Las Vegas to talk about the journey from accounting cubicles to building a massive, high-performing dental practice in Kansas City. Bill shares how he transitioned into dentistry, bought his father's practice, expanded into a 23-operatory facility, and grew the business from $2.7 million to nearly $9 million in revenue.   Mark and Bill dive into the realities of scaling, including hygiene capacity, doctor leadership, culture protection, compensation, staffing challenges, and why putting the right people in the right seats matters more than simply filling positions. They also explore Bill's doctor equity model, how he keeps associates engaged, and the intentional systems that allow him to step out of day-to-day clinical work while continuing to grow the practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

On today's episode, Dr. Mark Costes and Ashlee Hirschfeld continue the Back to Basics series with a conversation on lifetime patient experience. They discuss why every patient interaction matters, how one great experience can lead to years of loyalty and referrals, and why practices need to intentionally map out each touchpoint in the patient journey. Mark and Ashlee also cover the importance of phone etiquette, consistent patient handoffs, post-op calls, patient recognition, and grassroots relationship-building in the community. From creating raving fans to reconnecting with local businesses, this episode is a reminder that strong systems and genuine human connection are still the foundation of practice growth. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is interviewed by Jordon Comstock on the Navigating Dental Insurance Podcast for a conversation about AI, coaching, and the changing realities of running a dental practice. Mark and Jordon discuss why information has become a commodity, how AI can be a powerful tool when paired with the right data, and why human support, accountability, and real-world implementation still matter more than ever.  They also dig into rising practice costs, wage inflation, flat PPO reimbursements, the importance of knowing your numbers, and why dentists need to be intentional about patient attraction, systems, leadership, and profitability. The conversation highlights where AI can elevate teams, where it still falls short, and why great coaching remains essential in helping practice owners turn information into action. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://boomcloudapps.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes catches up with longtime friend and returning guest Joshua Scott, owner and CEO of Studio 8E8, for a wide-ranging conversation on growth, leadership, AI, and the realities of scaling a people-driven business. Joshua shares the vision behind Studio 8E8's new 11,000-square-foot headquarters, including the long road from finding land to building a dedicated production studio and collaborative team space.  He and Dr. Costes also reflect on the annual Murph workout, the discipline of fitness, and the lessons that carry over into entrepreneurship. The conversation then turns to AI's growing impact on marketing, where Joshua explains why technology should make agencies more human, not less, by freeing teams to focus on strategy, measurement, client relationships, and better decision-making. They also unpack the challenges of hiring, leadership, client service, and protecting trust as a company scales. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://s8e8.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back longtime friend, mentor, and returning guest Alastair Macdonald for a deep conversation on dental partnerships, practice ownership, and the costly mistakes many dentists make when trying to retain associates. Alastair shares why selling equity too early can create long-term problems, how fear-based decisions often lead to bad partnership structures, and why production alone does not make someone a strong business partner.   He and Dr. Costes also unpack the shifting economics of dentistry, the rising pressure from DSOs, and the importance of building dynamic, values-aligned partnerships that can grow with the business over time. The episode also previews their upcoming Dental Success Summit session, where they will go even deeper into frameworks for creating healthier, more strategic partnership paths. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://partnerships.sovereigndentist.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Shaju Puthussery and Deepak Ramaswamy, co-founders of Lightspun, to unpack one of dentistry's least glamorous but most costly problems: insurance administration. From credentialing delays and paper claims to fragmented payer workflows and manual back-office bottlenecks, Shaju and Deepak explain why the "plumbing" of dentistry is overdue for a major upgrade.  They share how their experience at Overjet led them to build an AI-first platform designed to streamline credentialing, claims, provider data, and payer-provider communication. The conversation dives into the opportunity cost of waiting 90 to 120 days for a new associate to be credentialed, how Lightspun's partnership with the ADA and CAQH is helping standardize provider data, and why reducing administrative waste could free teams to focus more on patient care, relationships, and practice growth. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://lightspun.ai https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Ryan Gross, CEO of CMOShare, to talk about the rapid evolution of AI in dental marketing and how practices can use smarter data to drive real revenue growth.   Ryan explains how AI can connect marketing, phone data, practice management software, and financials to uncover what is actually holding a practice back, from poor call conversion to limited hygiene availability. They also discuss the risks of relying on generic AI prompts, why implementation still matters more than information, and how practices can use collective intelligence to attract better patients and improve case acceptance. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.mycmoshare.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Paul Goodman, founder of Dental Nachos and Dentist Job Connect, for a candid conversation on connection, career growth, and the real challenges dentists face behind the scenes. They discuss why dentistry can feel lonely, the value of getting into the right rooms, and how live events create collaboration and mentorship that cannot be replicated online.   Paul also shares advice for young dentists, including the importance of understanding practice numbers, building strong clinical fundamentals, and getting legal guidance before signing associate contracts. The conversation wraps with a look at associate-owner harmony and the realities of transitioning a PPO-driven practice to an out-of-network model. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Brent Saunnier and Chris Sands, co-founders of Profi Dental CPAs, for a deep dive into the real-world consequences of neglecting your accounting. They unpack a cautionary case involving years of unfiled tax returns, unreliable books, IRS notices, and six-figure cleanup costs before even knowing whether additional taxes are owed.  The conversation highlights why dentists need accurate, timely financials not just for tax compliance, but for practice valuation, lending, growth, and making smart acquisition decisions. From seller-side chaos to buyer-side red flags, this episode is a powerful reminder that prevention in accounting is just as important as prevention in dentistry. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.profi2020.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down live at Thrive Live with Dr. Uche Odiatu for a high-energy conversation about whole-body health, patient connection, and why dentistry has the power to go far beyond fixing teeth. Dr. Odiatu shares his philosophy on using movement, sleep, nutrition, stress management, breathwork, and even light exposure to help patients and providers live with more energy and vitality.   He explains how dentists can shift from being "tooth mechanics" to trusted health advocates by listening deeper, asking better questions, and connecting oral health to the bigger picture of inflammation, lifestyle, and longevity. From simple breathing tools to sustainable fitness habits and the power of moderation, this episode is packed with practical takeaways for dentists who want to improve their own health while creating a more meaningful impact chairside. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.druche.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dave and Josh Stech to explore private lending, family offices, and how dentists can build wealth beyond the chair. Dave shares his journey from humble beginnings to becoming a respected real estate forecaster and investor, while Josh explains how his background in real estate, technology, and lending helped shape their approach to teaching others how to "be the bank." They break down how private lending works, why collateral and borrower vetting matter, and how dentists can use this strategy to create passive, recurring income without taking on the same operational burden as owning real estate. The conversation also covers market timing, family office principles, loan funds, and the importance of getting educated before putting capital to work. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.justbethebank.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Cory Pinegar, CEO of Reach, to discuss the changing landscape of dental staffing and why the hybrid practice model is becoming less of an innovation and more of a necessity. Cory shares how Reach evolved from a small reactivation service into a virtual staffing company supporting thousands of dental practices, and why international team members can provide both cost efficiency and long-term stability when hired, trained, and integrated the right way. Mark and Cory also dig into the financial pressures facing dental practices today, including rising overhead, stagnant reimbursement rates, labor challenges, and the growing need for operational efficiency. They explore what practices need to know before hiring remote team members, how to avoid treating virtual assistants like generic outsourcing, and why the best results come from embedding remote staff into the culture, systems, and daily rhythm of the practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://lp.getreach.co/en/reach-schedule-a-call https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes answers audience questions about dental practice ownership, startups, acquisitions, and smart growth. He shares practical insight on what dentists should think through before making big moves, from choosing the right opportunity to understanding the financial realities behind a new or growing practice. Mark also breaks down the importance of planning, budgeting, and building a trusted advisory team so doctors can avoid costly mistakes and make more confident decisions. Whether you're considering a startup, looking at an acquisition, or trying to grow with more clarity, this episode offers grounded guidance from real-world experience. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes talks with Dr. Chris Green and Steve Steinbrunner about what it really takes to start or buy a dental practice. They break down the importance of choosing the right location, understanding your market, and surrounding yourself with the right team before making major decisions. The conversation also covers budgeting, lending, construction costs, equipment, marketing, and working capital. Dr. Green and Steve share why a clear financial plan can help doctors avoid expensive mistakes, stay prepared during the startup process, and set the practice up for long-term growth. Be sure to check out the full episode from the Dentalpreneur Podcast! DISCLAIMER:  All opinions expressed by the Provide employee participant are solely their current opinions and do not reflect the opinions of Provide, its affiliates, or Fifth Third Bank. The Provide employee participant's opinions are based on information they consider reliable, but neither Provide, its affiliates, nor Fifth Third Bank warrant its completeness or accuracy and should not be relied upon as such. This content is for informational purposes and does not constitute the rendering of legal, accounting, tax, or investment advice, or other professional services by neither Provide, its affiliates, or Fifth Third Bank. Please consult with appropriate professionals related to your individual circumstances. EPISODE RESOURCES https://www.getprovide.com/get-started?utm_campaign=&utm_source=The-Practice-Launchpad https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes introduces Summer for a powerful conversation on improving treatment acceptance by understanding why patients really say no. Summer breaks down how many patients decline care not simply because of money, but because they don't fully see the value, urgency, or consequences of waiting.  She explains why a strong philosophy of care is the foundation for confident treatment presentation, and how doctors can move away from hedging, over-explaining, or presenting treatment as optional. By helping patients understand what is happening in their mouth, why it matters, and what could happen if they wait, dentists can lead with clarity, confidence, and a true commitment to patient health. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back Jordon Comstock, founder and CEO of BoomCloud, for a deep dive into the power of recurring revenue in dentistry. Jordon breaks down why dental membership programs are still underutilized, even after a decade of proving their value, and explains how they can help practices reduce dependence on PPOs, improve patient loyalty, and create more predictable cash flow.  Mark and Jordon discuss the pressure insurance has placed on practice margins, the difference between cash, PPO, and membership patients, and why membership patients often represent the highest quality revenue for a dental business. They also explore the compounding effect of monthly recurring revenue, how it changes the way practice owners think about growth, and why the best operators are building systems that allow them to stop starting every month at zero. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://boomcloudapps.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes back Dr. Lior Tamir, practicing dentist, entrepreneur, and founder of The Dental App. They dive into Lior's innovative approach to navigating PPO challenges through an administrative and concierge-style model, while still maintaining transparency, ethics, and high-quality patient care. Lior shares how this model has helped him reinvest in his team, improve the patient experience, and build a more sustainable business in one of the most competitive markets in the country.   The conversation also explores the future of dental practice management, including real-time analytics, CRM-style patient follow-up, cloud-based systems, and the rise of AI agents that can help automate tasks like recall, treatment follow-up, claims, and administrative workflows. From building better business tools to creating a more efficient and human-centered dental office, this episode is packed with forward-thinking ideas for practice owners who want to stay ahead. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES www.TheDentalApp.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Brannon Moncrief of McLerran & Associates to unpack the current state of dental practice transitions, valuations, and DSO affiliation. Brannon explains the key differences between doctor-to-doctor sales and DSO deals, including when a smaller practice may be better suited for a private buyer and when a larger, multi-provider practice may benefit from exploring the DSO route. They also discuss why younger dentists are selling earlier than previous generations, how inflation and staffing pressures are impacting EBITDA, and what sellers need to understand about cash at close, deal structure, platform opportunities, strategic buyers, and recap potential. Brannon also emphasizes the importance of having the right sell-side advisor to avoid bad actors, protect long-term outcomes, and make sure the deal aligns with the doctor's personal and professional goals. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://dentaltransitions.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes and Ashlee Hirschfeld kick off a back-to-basics conversation on operational systemization and why even experienced practice owners need to revisit the fundamentals. They break down how DSN's belt system measures practice growth across culture, leadership, systemization, and overhead, then dig into what it really takes to build strong organizational charts, effective operations manuals, and simple protocols that create consistency without overwhelming the team.  The episode also explores the power of difficult conversations, how to spot recurring breakdowns in the practice, and practical ways to get the team bought into systems that make the business healthier, more scalable, and less dependent on the doctor.   Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Ben Miraglia, VP of GP Clinical Education at CandidPro, to explore how general dentists can successfully integrate clear aligners into everyday practice. Dr. Miraglia shares how his background in restorative and implant dentistry led him to clear aligners, and why an expansive, non-extraction approach helped him eliminate common frustrations like excessive IPR, too many attachments, poor tracking, and difficult finishes.   They discuss how CandidPro's orthodontist-led treatment planning, remote monitoring, AI-supported tracking, and reduced chair time can make aligner therapy more predictable, profitable, and enjoyable for both doctors and patients. Dr. Miraglia also explains why clear aligners should be a team sport, how to improve patient compliance, and why GPs should start with simple cases before moving into more advanced treatment. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.candidpro.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes joins Joshua DeVries on The Patient Experience Blueprint to discuss how dental practices can create more intentional, human-centered systems that build trust and improve case acceptance. Mark shares lessons from his unconventional path into dentistry, the failures that shaped his approach to practice ownership, and why clinical skill alone is not enough to create a thriving, patient-centered business.  They explore how trust starts with the team, why every patient touchpoint matters, and how practices can use systems without becoming cold or robotic. Mark also breaks down the importance of mapping the patient journey, improving communication at each transition, focusing on retention as much as acquisition, and creating a culture where patients feel cared for rather than processed. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://intiveo.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes answers listener questions in this Ask Mark Anything segment, covering everything from adding specialists to protecting profitability during expansion. He breaks down how to evaluate the true cost per procedure before bringing in a specialist, why top-line revenue does not always translate into practice value, and how to calculate whether keeping specialty procedures in-house is actually profitable.  Mark also discusses scaling revenue versus improving profitability, the importance of tracking attrition and reactivation, and why patient experience remains essential for retention. He closes with practical advice on associate ramp-up timelines, the "valley of death" production range, mentorship, and where to save money during buildouts without sacrificing long-term efficiency. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Dr. Summer Kassmel to unpack one of the most common frustrations in dental practice ownership: the disconnect between owner doctors and associate doctors. They discuss why owners often expect associates to think, work, and hustle the same way they do, and why that assumption can quickly create misalignment, resentment, and underperformance.   Summer shares how to define expectations before hiring, ask better questions during interviews, clarify non-negotiables, and create a stronger onboarding process that gives associates a real path to success. They also talk through what to do when the relationship is already strained, including how to take ownership, reset expectations, discuss financial goals, and have direct conversations without creating defensiveness. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Chris Sands, co-founder of Crown Card Services and Pro-Fi 20/20, to unpack the often-overlooked world of credit card processing fees in dentistry. Chris explains how merchant fees quietly chip away at profitability, EBITDA, and even practice valuation, while sharing why more dental offices are exploring compliant surcharge programs to recover 70–90% of card fees.  They also dive into the difference between rates and fees, the importance of PCI compliance, state-by-state surcharge restrictions, and how PPO contracts may create additional challenges for practices trying to pass fees along to patients. Chris also breaks down why software integration can come with a massive hidden cost, how bridge solutions may help practices avoid inflated processing rates, and why startups and first-time buyers may have an advantage by implementing these systems from day one. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://crowncardservices.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Dr. Ben Kacos and Dr. Bill Keith for part two of their conversation on preparing a dental practice for partnership. They get tactical about the steps owners should take before entering a process, including cleaning up the books, separating personal and business expenses, identifying legitimate add-backs, and understanding how normalized profitability impacts valuation.  The group also discusses capital expenditures, debt structure, merchant fees, financing fees, and why every dollar saved can multiply significantly in a future transaction. They close by exploring how teams can benefit from partnership through improved health insurance, training, HR support, and carefully structured equity or incentive opportunities for key team members. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Wayde Elliott, a former dentist whose clinical career ended suddenly after a neck injury during a crown prep forced him out of practice. Wayde shares his journey from barely making it into dental school to owning a successful practice for 20 years, and how a patient planted the seed that eventually led him into self-storage development.  He and Mark discuss the golden handcuffs of dentistry, the importance of disability insurance, and why dentists need to think beyond income generated solely by their own two hands. Wayde also breaks down why self-storage can be a compelling real estate asset class, including its recession resistance, low labor demands, tax advantages through cost segregation, and potential for strong investor returns. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.storeit.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

On today's episode, Dr. Mark Costes celebrates a major milestone for the Dentalpreneur Podcast: 2,500 episodes. Broadcasting from Thrive Live 2026 in Las Vegas, Mark sits down with Steve Hollingsworth, owner of EnLightning Media and the producer, editor, media director, and behind-the-scenes force who helps keep the podcast running five days a week without missing a post. Steve shares his journey from making skateboarding videos as a teenager to working in broadcast, aerial cinematography, live streaming, and eventually building a media business that now supports Dentalpreneur and dental practices across the country.  Mark and Steve pull back the curtain on the systems, team, and strategy required to produce consistent long-form, medium-form, and short-form content at scale, while also discussing why organic content has been one of the biggest drivers of growth for the Dental Success Companies. They reflect on the power of education-based marketing, the reach of the podcast around the world, and the people who make the entire operation possible. Tune in to the full conversation for a behind-the-scenes look at the Dentalpreneur Podcast! EPISODE RESOURCES https://enlightningmedia.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

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On today's episode, Dr. Mark Costes welcomes Max Shore from Lassie to explore one of the most frustrating and overlooked areas in dentistry—revenue cycle management. They discuss why billing, collections, and insurance follow-up remain such major pain points for practices, how AI is beginning to automate repetitive financial workflows, and what it takes to build a system that improves accuracy, speeds up collections, and reduces administrative burden.  Max also shares insights from working with thousands of practice owners, along with Lassie's bigger vision for the future of dental billing, insurance verification, and practice finance automation. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES lassie.ai/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes welcomes Matt Mulcock of Dentist Advisors for a wide-ranging conversation about the financial realities dentists are facing right now. They discuss consumer confidence, economic uncertainty, tax planning, retirement strategies, Roth conversions, donor-advised funds, and what it really takes to build long-term wealth while still enjoying life along the way.   Matt also shares how Dentist Advisors is expanding its support for dentists across every stage of their career, from new grads to practice owners preparing for major transitions. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://dentistadvisors.com/lp/book-free-consultation-dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Addison Killeen and Ryan Gross to unpack what practice owners can do when hygiene is full, staffing is tight, and growth starts to stall. They explore how to shift marketing toward higher-value patients such as emergency, implant, sedation, and full-mouth reconstruction cases, while creating systems that keep doctor production strong even when hygiene becomes the bottleneck.   The conversation also highlights insights from Addison's new Complete Dental Hygiene Manual, including practical ways to optimize hygiene operations, navigate staffing shortages, and rethink growth strategy in today's dental economy. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Taher Dhoon and Dr. Dan Briskie of the Colorado Surgical Institute to break down what it really takes to manage surgical implant cases the right way from evaluation through long-term maintenance. They dive into practical pre-op and post-op protocols, medication strategies, patient communication systems, suturing tips, and ways to reduce unnecessary follow-up visits while improving outcomes.  The conversation also covers healing abutments versus cover screws, incision management, immediate loading philosophy, and how better workflows can create a smoother experience for both the patient and the practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Collin Myrick to talk about his journey from dental school graduate during the chaos of 2020 to building a fast-growing dental organization in Northwest Florida. Collin shares how an early mentor helped steer him away from medicine and toward dentistry, where he found the perfect blend of hands-on healing, entrepreneurship, and family-centered balance. He also opens up about buying his first small-town practice, scaling from a single four-operatory office into a multi-location group, and why faith, service, and long-term vision remain at the center of every decision he makes. Mark and Collin also dive into the realities of leadership, culture, and growth at scale. They discuss the importance of mission, vision, and core values, how to attract the right people, and why meaningful community impact can become a practice's greatest competitive advantage. From Give Kids a Smile Day to building an organization where team members feel connected to a bigger purpose, this conversation is packed with insight for dentists who want to grow without losing sight of what matters most. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://defuniakspringsfamilydental.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're featuring Dr. Mark Costes' live talk from ASDA 2026, where he delivers a powerful and deeply personal message to dental students about resilience, failure, and redefining success. Mark shares his journey from being rejected by 20 dental schools to eventually building multiple practices and a thriving career, emphasizing that his greatest lessons came from mistakes—not easy wins.  He challenges the traditional definition of success in dentistry, highlighting the dangers of burnout and the importance of mastering not just clinical skills, but also business, leadership, and self-awareness. Through his "Four Futures" framework, he explains why true fulfillment comes from balancing mental health, relationships, physical well-being, and financial success. This talk is both a reality check and an inspiring roadmap for young dentists looking to build a career that offers not just income—but freedom and purpose. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast  

On today's episode, Dr. Mark Costes answers powerful questions from high-level operators in this Ask Me Anything session, focusing on the real challenges of scaling dental practices. He dives into overcoming founder dependency, building a strong executive team, and creating systems that drive accountability without sacrificing culture.  Mark also shares practical strategies for adding production days without burning out your team, structuring lean and profitable schedules, and transitioning out of the day-to-day firefighting role. From leadership development to operational efficiency, this episode is packed with actionable insights to help practice owners grow sustainably while maintaining control and clarity. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes is joined by Dr. Tom Fow and Dr. Dan Briskie for a deep dive into dental implant complications and how to avoid them. The conversation unpacks real-world lessons from high-volume implant practices, covering everything from proper case selection and patient health considerations to surgical precision and prosthetic planning.  They break down common pitfalls like poor primary stability, improper drilling techniques, and the risks of cover screws, while also highlighting advanced concepts like pterygoid implants and reducing cantilevers in full arch cases. Most importantly, they emphasize that many complications can be prevented through better planning, communication, and understanding of biology and biomechanics. This episode is packed with actionable insights to help clinicians reduce failures, improve outcomes, and build more predictable implant workflows. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.coloradosurgicalinstitute.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with precious metals expert David Morgan to break down the role of gold and silver in protecting and growing wealth. David shares his decades of experience in finance, explaining why all fiat currencies eventually fail and how the shift away from the gold standard has accelerated inflation.  He dives into the importance of using precious metals as a hedge—not a gamble—and outlines practical strategies for getting started, including portfolio allocation, dollar-cost averaging, and balancing physical metals with mining equities. The conversation also explores real-world considerations like storage, borrowing against metals, and generating income through leasing or equities. This episode delivers a clear, grounded perspective on how dentists and high-income professionals can safeguard their financial future in an uncertain economic landscape. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.themorganreport.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, we're featuring a recent Dental Success Network webinar where Dr. Mark Costes is joined by Dr. Bill Keith and Dr. Ben Kacos to break down what it really takes to prepare your practice for a successful transition. They dive into the key drivers of valuation—including EBITDA, systems, and scalability—while highlighting common pitfalls like key man risk and over-reliance on a single provider.   The conversation also explores what buyers are truly looking for in today's consolidation-heavy market, how to structure your practice for long-term growth, and why timing your transition correctly can significantly impact your outcome. Whether you're years away from selling or actively exploring options, this episode delivers practical insights to help you build a more valuable, resilient practice. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Kyle Francis of Professional Transition Strategies to unpack the current state of the DSO and private equity marketplace. They dive into why valuations for single practices remain strong despite industry noise, how interest rates are impacting large group recapitalizations, and what's really happening behind the scenes with private equity-backed DSOs.   Kyle shares insights on deal structure, liquidity challenges, and why smaller practices continue to be highly attractive acquisition targets. The conversation also explores the pros and cons of selling to a DSO versus a doctor-to-doctor transition, including autonomy, risk, and long-term upside. This episode is a must-listen for any dentist considering a transition or trying to understand where the market is headed next. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://professionaltransition.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Brent Saunier and Chris Sands from Pro-Fi 20/20 for a deep dive into one of the most misunderstood topics in dentistry—entity structure and tax strategy. In this conversation, they break down the critical differences between LLCs, S Corps, and partnerships, and explain why choosing the wrong structure too early can trap losses, limit deductions, and cost new practice owners thousands.   They share real-world examples of common mistakes dentists make when starting or acquiring a practice, including relying on generic advice from the internet or misaligned guidance from advisors. The discussion also covers stock basis, tax timing strategies, and how to think proactively about growth, partnerships, and long-term planning from day one. This episode is a must-listen for any dentist looking to build a strong financial foundation and avoid costly early missteps. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.profi2020.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes hosts another Ask Me Anything session, answering thoughtful and high-level questions from the dental community around growth, leadership, and finding balance. He dives into how to scale a practice to $3M and beyond without sacrificing culture, patient experience, or personal time, while also explaining how to recognize the difference between a healthy growth phase and a broken model.   Mark also tackles deeper questions around defining "enough," the tradeoffs of success, and how to transition out of the constant hustle phase by building the right infrastructure and team. Plus, he shares practical insights on patient perception—from attire to trust-building—and how small details can influence case acceptance. This episode is packed with both tactical advice and big-picture perspective for dentists at every stage of their journey. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

On today's episode, Dr. Mark Costes sits down with Dr. Lior Tamir to unpack a remarkable journey from a struggling new grad during the 2009 recession to building a thriving $5M de novo practice in one of the most competitive markets in the country. Lior shares how stepping away from clinical dentistry to build a marketing tech company shaped his approach to growth, patient experience, and data-driven decision-making.  He dives into the concept of "experiential dentistry," revealing how small but intentional touches—from office design to giving away electric toothbrushes—fueled explosive patient acquisition and loyalty. The conversation also explores his innovative hybrid PPO model with a concierge-style fee, the power of in-house specialty services, and how he scaled to over $1M per chair.  Finally, Lior introduces The Dental App, a cloud-based, all-in-one platform designed to modernize practice management, integrate real-time analytics, and leverage AI for automation and patient follow-up—offering a glimpse into the future of dental operations. Be sure to check out the full episode from the Dentalpreneur Podcast! EPISODE RESOURCES https://www.thedentalapp.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast