Podcast appearances and mentions of Paul Goodman

American author, public intellectual, and social critic

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Latest podcast episodes about Paul Goodman

Dental A Team w/ Kiera Dent and Dr. Mark Costes

Re-releasing a DAT listener favorite! Dr. Lewis Chen is aboard the Dental A-Team! Dr. Chen has become an extremely successful dentist in a short amount of time — like, 10-practices-in-two-years successful. He shares with Kiera what he did differently to find his success, including utilizing the right resources and committing to a schedule. Dr. Chen and Kiera also discuss the difference between work and luck, things that went well, and pitfalls he wishes he'd avoided. He also shares life hacks, his best tip for delegation, and how to elevate teams. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera (00:05) Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's say dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, pillar, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you.   Kiera (00:14) Because face it.   Kiera (00:34) Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A-Teams. Welcome to the Dental A Team Podcast. ⁓   Team listeners, this is Kiera and you guys. Today is a pretty special day. I have a dear friend. We have chatted so many times. He is a rock star on Instagram. If you do not watch his channel, you definitely need to. And he's just one of the coolest people that I feel is a great inspiration. He's been able to do what a lot of other offices have not been able to do. So I'm so jazzed to bring on Dr. Louis Chen. How are you today, Louis?   Dr. Chen (01:14) Good. Thanks for having me. It's always a pleasure. It's been so long since we've been actually meeting in person. think the last time was in 2018, 2019.   Kiera (01:23) I Because I saw you I think first, was it Paul Goodman's event, the dental nachos? I think that's where we first met.   Dr. Chen (01:30) Yeah, yeah, yeah. I mean, that's when I saw Mark in person for the first time and then I saw you for the first time, but I've known about both of you, you know, from some years back. So it's about time. Almost fangirling at the time. I'm fangirling now still.   Kiera (01:43) So.   Well,   you're so kind. You just you inspire me. So I am so jazzed. Kind of take our listeners. I know a little bit of your journey, but gosh, you have done some impressive work since 2019, only in 2021. And in the middle, we had COVID. So kind of just walk our listeners through just your back history, your backstory of how you even got to being a dentist, what kind of inspired you to become one, where you're at today. Just kind of give people your quick bio on you.   Dr. Chen (02:13) Quick bio, so okay, I'll give myself a short version. So I started in college with an economics major to which I graduated with that degree. And during that time in sophomore year, I remember interning at dental office and my parents liked the arts, liked the sciences, tried dentistry and I did. since that time, I shadowed a dentist and he was very,   I was very shy guy. He's like, listen, you should spend some time learning about patient care. Just learn about patients. Don't think about the dentistry. Dentistry will come. go to school for that. School doesn't teach you how to speak to people. ⁓ then later I focused a lot of my time doing it. And I realized in New York City, the crux of New York City, dentistry is not cheap. It's an expensive commodity. part of that   you when I sat there, realized like, you know, patients who've had a great time when they checked out, they had to build a pay, it's usually not as exciting.   Kiera (03:21) It's true   Dr. Chen (03:23) Yeah, so I had I was sought out on mission. said, well, you know, why in New York City is very saturated? Why should I be perpetuating that sort of, you know, that the stereotype of dentistry, dental work to be expensive? So I sought out a vision and said, you know what? I love dentistry. I want to provide good quality care. It's like, social hour, happy hour, every day, every hour. But why can I just make it a little bit more affordable?   than my neighbor, neighboring dentists. And I wanted to provide exceptional patient experience and exceptional patient care, the dental care, so on and so forth, the whole camera things. And then I said, know what? I want to do on a scale. I want to at least have five offices by the time, and I want to achieve that. And I was 19 at the time.   Kiera (04:13) Haven't even gone to dental school. You're like, here's the vision. This is what I want. And let's make it happen.   Dr. Chen (04:18) Yeah, and that's exactly what I mean, through dental school, wasn't my vision. My vision was to be an exceptional provider, which is kind of still falls into my core values when I first started. purpose behind what I do is just, know, making, helping as many lives as, you know, impact as many lives as possible through this journey. then now fast forward, you know, I went to dental school, did right residency. And then 2019 to 2021, my partner and I   which is who I met in dental school. was my professor at the time. And since then I've got all the new partners we just started to build and from two locations and now in 2021, hopefully by the end of 2021, we'll have 10.   Kiera (05:02) You guys heard that right. That was 10. So, you know, 2019 to 2021, 10 practices. It's pretty impressive, Louis. And what I love, ⁓ you and I are very aligned. Our mission at Dental A Team is to positively impact the world of dentistry in the greatest way possible. And you also wanted to positively impact, ⁓ and change the way patients view dentistry. So I just love it. Louis, I think you're an inspiration to so many. So I'm going to like, let's get ready. Let's dive deep. Cause I'm sure people listening are like how.   How did you do it? It like, that's great. You had a vision when you were 19, you went to dental school. Sounds like you partnered up with somebody fantastic. And now here you are two years later and you've got 10 practices. So kind of walk us through some of the things that you felt helped perpetuate that and make it into a reality. You're also in New York. I mean, you got hit hard with COVID. I think you actually were one of the hardest hit places of all. I mean, massive growth, massive, massive change. And you're also like real chill. You are always like,   fun and engaging. also attend a ton of CE. You also have a personal life. So I'm a lot of people ask how and I'm always curious to know like very successful people, people who just I feel like and sometimes it's weird to say like successful people because you're like, I'm just Lewis, like I'm just this person. But it's like you do things differently. You are a different breed. Everybody else has the same opportunities in life, but you do things differently. So what are some of those things that you feel like you've done differently to get to this state in your life right now?   Kiera (06:18) Your   Dr. Chen (06:29) That was a loaded   Kiera (06:30) It is a loaded question. That's why you're on the podcast, Louis. You can ask all the questions to you.   Dr. Chen (06:33) I   You asked amazing questions. I'm happy to entertain and I feel like I should be a better question asker too. To start, think to perpetuate is one is having the proper resources available to you and just committing yourself. I remember when I was in residency or whatnot, on top of being in residency, learning what I had to do and just kind of self-learning. I was listening to lot of podcasts and then eventually podcast was a huge learning experience because it's available. It's available and why not utilize it? Over time as you start building your sort of   operations business, I entertain, you know, just taking CEF. Actually, one of my team members, couple of my teams are infatuated with you, Kiera, by the way. They love you. They're like, Oh my God, I wish I could be Kiera. I'm like, you should.   Kiera (07:19) When I come to New York, I'll be there in December, let me know, we'll hang out, be a time. It'd be a fun surprise list, we should definitely like off air, come up with a surprise, it'd be real fun.   Dr. Chen (07:30) Yeah, it's it's it's I do send a lot of information you send out to your newsletters are fantastic. So again, actually reading the resources are provided. I know sometimes people just kind of sift through and kind of toss it away. But I should sift through it and I say, well, I'm going to forward to the appropriate team members so I can elevate them. Right. So one of the just, you know, being the good filter of resources is one of what you do is committing yourself to a schedule. Right. For me, like I'm always an early bird now, like   5 to 35, 45 wake up. I work pretty much all day, like nonstop and it's hard to get a hold of me. I'm always bouncing around offices. And I what gets me going is really just that commitment to purpose, which I think that people don't focus so much on. And when they go into dentistry, it's that purpose. I still stand by what I want to achieve when I was 19 till now, which is basically just continue to drive and push for great, great things, you know, and over time it, you elevate yourself.   and you realize you just start to grow in size, expand, you need to have a belief system. And it comes first, which is, know, what's your core values and really just redesigning everything that you do. So ⁓ that gets me going. I wake up in the morning, I have a purpose behind what I do. ⁓ I have my own personal core values that I abide by. ⁓ And there's nothing better than that.   Kiera (08:51) I love it. I love it so much. And Lewis, of course, I'm going to dive in deeper. think a few pieces I pulled from that is one, it sounds like you're very, ⁓ let's say like regimated, like, you know what you want to do in life. And I found that when I talked to successful people, it's one of my favorite things about the podcast is picking people's brains. ⁓ Tony Robbins has a quote that I love and it says successful people ask better questions. So it's like, what is that routine? Like you have a morning routine, you wake up at certain times, you're very much dedicated to a purpose, something beyond you.   Because like when those hard days come, which they will always come, it's pulling back to why are we doing this? What is the why behind it? So I love that you, started first with that. I also love that you mentioned you filter through the resources that are available. You're right. This podcast is free. Like people can download it, listen to it. We put it on for free and we bring on really awesome guests. also like our newsletters are written by our consultants and I check all of them, make sure there's awesome facts, tangibles in there. It's not just a newsletter of like   But it really is, but also filtering through like what is that best information? So I love hearing that you actually take the time to read through it. Be systematized in how you operate. So I'm going to dive into like, what do you feel? Cause I feel like I was given the golden spoon of success meeting Mark Costas. Like I will say that again and again and again, just like proximity is power, right place, right time meeting people I connected in, I helped an office grow exponentially. They connected me with Mark Costas, had the whole DSI experience. It was amazing.   Kiera (09:56) but you're also very   Kiera (10:18) perpetuated Dental A Team, learned a ton, but like that was a strike of lightning, but I don't think it was just pure luck. think right place, right time, also looking for opportunities. So for you, what were some of those opportunities again, cause I hate when people say it was just luck. I'm like, yes, did I get a really lucky golden card out of heaven? Absolutely yes. But I also think there was a lot of preparation that came for it. So what were some of the things you feel like you've been, you've done well that has kind of propelled you to be able to do 10 practices in two years?   Dr. Chen (10:46) To your point, know, like I do say it's a part of luck, but I think it's a little bit of understanding whether the luck is presented to you. Because sometimes people, there's plenty of opportunities that presented it. And sometimes we just don't visualize it to be a luck. know, for me, I was really hard. You I worked hard and I graduated early from dental school, but I was the only guy who worked till the very, very end. Even though didn't have to, I still wanted to work.   didn't take the vacation that other people did. I just really wanted to be the absolute best at what I did and be comfortable with it. And my partner at the time, my professor at the time is a prosthodontist. So he's very detail oriented. He had his eyes on me, like this hard worker, great with people, loved dentistry, good clinician. And I had a vision, know, him and I sat down and he said, what are your goals? Because he wanted to hire me as an associate. What are your goals? What do you want to do?   And then as soon as we got off that dinner, I remember it was December 2016, something like that. He was just like, what if I want you to work with me? Like not just work with me, like work, build something with me. I'm like, what's going on? And I didn't went to residency and I was like, all right, cool. I'll continue to do what I had to do. ⁓ But I continued to revisit and commit to my, that luck and opportunity. ⁓   Again, I think to that point, I think we have to understand that we have to our best self out for us every day because if you're not performing optimally, yeah, sometimes people perceive, you know, under performance is not optimal performance. And I'm going to deliver, you know, if an interview falls short, you know, like what I have to do, that's the first impression, right? ⁓ So I definitely think that we have to be on A game all the time for sure in order to, and then...   Once you hit that point, critical mass like a games always your game.   Kiera (12:38) That   becomes your new standard. That's where it is. That's your baseline.   Dr. Chen (12:41) That's the baseline. Did I answer your question, Tyler? There's another loaded question. So I was like,   Kiera (12:46) It   was a loaded question, Lewis. I just like to pick people's brains of like what it sounds like if I were to recap it in a way, it's almost as if I feel like you put in a lot of hard work, hustle and grit. And I think that that's important. I love the picture. I'm sure a lot of us have seen it of the ballet slippers. Like there is a ballerina on point and one foot's in the ballerina slipper and the other foot is this like cut up bloody hot mess. And it says everybody wants success, but they often don't realize what it takes to get there. And   I think about, like, I just heard a lot of that hard work, that grit. You also had a vision and you were very committed to it. So I think about team members, I think about practice owners of what is that vision and are you actually committed to it? Are you a fair weather fan or are you like ride or die? I will achieve this goal. And I hear a lot of conviction, but also because of that conviction from you, Louis, I feel like it also presented you opportunities that might have otherwise passed you by. This professor was looking for an associate.   ⁓ You had proven yourself to be this very successful student. So they were looking, there was an opportunity sitting there. You didn't even know it. I tell people often, I groom people. I watch people before they even become in leadership. My husband was groomed for about four years before he was taken into leadership. Had no idea it was happening, but people are constantly watching. There are opportunities always around us. It's just, like you said, who are you presenting day in and day out? So I love that. I love that.   Kiera (13:51) And a lot of times I   Kiera (14:11) And I hope other people are listening and realizing it's not just a stroke of luck. Being your best self, having that baseline continually, that's what's gonna set you up for opportunities that you may have otherwise missed. next up, professor, decide you're going to become partners. You're gonna take this on, you finish up residency. So I also love that you equipped yourself with the skills and tools you needed. So if it didn't work out with your professor, all eggs were in that basket. You're like, with you or without you, I will do this. And I like that you did that.   Kiera (14:15) It is literally.   You and   Kiera (14:40) So then what are some of the things you felt you and your partner did very well from the get go? Cause I also feel a lot of success comes from pivoting quickly, learning from your mistakes very quickly. So what were some of the things you felt at the beginning you guys did really, really well, and then I'm going to pivot to mistakes. But right now, what are some of the things you felt like that set me up for success exceptionally well in the beginning?   Dr. Chen (15:03) Well, I think they keep an open mind and think that having the clear expectations of one of each other is important. As we continue to grow, we add more to partners too. We've been again, it's awesome to have different. we, we, we may get very clear what our strengths are, stay in your lane kind of thing. My partner is great with the financial aspects. I'm great with, well, I'm not great with system, but I like systems.   Kiera (15:26) I can tell you wake up at a certain time, the process, I got the vision, you're good.   Dr. Chen (15:30) Yeah, the gaining writing it, the process, the system, putting it in place, organize, that's the hard part that he doesn't take care of. But that's what I do. The one thing that we did do well is we talked about where we want to what we want to achieve. I think that one of the things that he mentioned was, you know, what he's trying to achieve is not, you know, for the financial goals. His is very in line with mine, which is to provide exceptional care. So our core values were aligned. So at any given point.   I just know the decision that he suggests and makes ⁓ is for better, for good purpose or for the right reasons, not for any other intent. That was really important to us. ⁓ of course, you know, just building a lot of trust. I did throw a lot of my eggs in his back. And in fact, I did, threw everything in. have nothing. All my trust is all in. and, be, you know, be, be have the conviction to finish and, and strong.   And that's kind of where we stood. And I think that's what we did well. And we continued to grow. We weren't stagnant. We all, like my partner, he's 10 years my senior. So he's constantly in leadership classes because he needs to be a better leader. He wants to be a better leader. He takes the necessary classes to be a better leader.   He understands he's self-reflective and self-aware about how he presents himself to his team. And it rubs off on me. again, we learn ⁓ one also great thing is we embrace honest mistakes. We embrace the humility. Cause even if I made a mistake and I would, I would honestly tell them like, cause I'm looking my bad. I didn't think about this. I didn't think about that. Here's the outcomes. Like it's fine. Just, just don't do it again. Just figure it out. Put it on a sheet of paper, figure it out, do it again. And ⁓ that's, there's a lot of forgiveness in that process, which helped.   I oftentimes think that if there's no open communication to allow for humility, ⁓ people get, you know, they're probably get stuck with within their own confines. ⁓ And I think that's something that was really beneficial for us.   Kiera (17:38) As you guys look back on 2021, how was it? Was it your best year? Was it a year you could have done a little better? And as you're looking forward to 2022, what type of a practice and a person do you want to be? Well, guys, now is the time to take massive action and to have the life and the practice you've always wanted. Dental A Team Platinum is where it's at, guys. We focus on system development. That's right, top to bottom. Team development, growing leaders, growing you as a person, making sure you're balanced, that we have happier teams.   And we also ensure that your practice is profitable, teaching you how to be business. So if you're looking to enhance your practice, take it to the next level. You yourself want to grow. Now is the time. Dental A Team platinum. We fly to your practice. Most of our offices see a 10 to 30 % increase in revenue, reduction of stress, happier teams, better patient experiences. So if you know, you want to rocket launch yourself into 2022, don't wait guys. We are only taking on so many platinum practices because we physically fly to you. So email us today.   Kiera (18:09) Abby.   Kiera (18:34) Hello@TheDentalATeam.com and you better believe we have something special for you end of year offices. So be sure to reach out Hello@TheDentalATeam.com. Remember you're only one decision away from a completely different light.   Kiera (18:37) So   Gosh, so many good takeaways because I think so many people have partnerships that actually don't go well. And so helping to see you guys were in your lanes, you also had complimentary skillsets to one another. I think that that's actually amazing that you figured out stay in your lanes. And then there's the honest mistakes, like that happens. I tell everybody like fail successfully. And I also love another quote, like there are no failures. There's just results. Like what happened? Why did it happen? Like let's learn from it so it doesn't happen again and move forward.   And when teams and partners feel that they can make those mistakes, there's so much freedom. Like the rules and the boundaries are all open. You can have anything. There's massive creative success and openings and ideas that can come because you feel very, very free, I guess, to make those mistakes. You know you're gonna be accountable to it, but there's nothing wrong in not having it go exactly as planned. So I'm not gonna pivot, Louis. Like you've been so generous. And I just, wanted to pick your brain. I've been dying to talk to you. You guys have such a fun culture.   which I think kudos to you guys for doing that. But now next up is going to be, what do you feel, like I know I can go back in my career and say like, these were big pivotal mistakes that if I could do it over again, I would never have done that. So maybe one or two of those, and not even mistakes, I guess it's just like, like of course I learned from them. I'm grateful I had them, but if I was giving someone guidance, these would be some pitfalls that I wish I would have known about prior to making them. Do you have any of those that have come? I mean, 10 practices in two years, Louis, I'm not gonna lie. Like it's impressive.   I love it, I'm so freaking proud of you. I'm like high fiving you through the screen right now. Just impressed with who you are and that your vision's coming to light. What were some of those pitfalls though that you're like, wish I would have done that.   Dr. Chen (20:25) I couldn't, there was a laundry list and to your point of failing successfully, so important failing forward. I mean, God, like it's, can give you a whole separate podcast on just fail failures. Biggest thing is, Eagle let go of Eagle. Huge thing about Ventus is Eagle. It's like, it go. Number two, team culture. number three, put the, pro provided proper resources for success. you know, seek out, there's tons of resources out there. Like you said, you can.   Kiera (20:27) Ha   Dr. Chen (20:55) You can purchase the protocols, can purchase manuals, can, you know, whatever it is, you don't have to reinvent the wheel if you don't have to. Very simple, right? And oftentimes people think I want my own recipe. And I always say it, I say it to my teams. I'm like, at some point, re-revent the recipe, you know, the wheel, or just follow, always following someone else's recipe. Use the recipe to make something that you like to cook, not what they like to cook. If you want that breaded chicken, maybe you want some breaded cutlet chicken cutlet with some other paprika or something like, or Cajun.   That's your recipe. What are those additional variables? But you don't have to reinvent the wheel, save yourself the time and struggle. ⁓ Number three is learning to elevate the team. I realized that people forget that every team member is looking for growth. You just have to provide that platform for growth. Another one is, again, same thing with race humility about your leadership. I think that sometimes people look for   team members with skillset and they don't provide the opportunity to look at potential more than skillset. And to this day, I don't hire for skills. I hire for talent to hire for potential because you can't find someone who's really good with hospitality, who hasn't been in the hospitality.   Kiera (22:05) Amen. true. So true. I love it.   Dr. Chen (22:09) Yeah, there's so much more to things that I, ⁓ again, even cultural alignment with your partners, resetting that, having that conversation or revisiting, you figuring the differences out that, know, the only way you can grow is to be aligned and there's no other question. There's no other way around it.   Kiera (22:27) Gosh, I love it so much. think that there's just so many pieces on there. And something I really wanted to highlight, the reason I asked that question is because again, I think so many people look at that and say, my gosh, 10 practices in two years. Is this person really human? Do they ever make mistakes? And I think it's really important to realize on the path of success.   I loved, heard a quote and it's called the success tax. Like there are hard times that follow. There are things that we wish we wouldn't have done. There are things that we learn along the way, but it's like, just keep growing and becoming better. So I'm actually gonna ask you, I came up with a few questions that I've wanted to ask podcast guests that I'm like, ⁓ I'm gonna remember to ask Louis these. So my first question is, what is your best time saving hack?   Dr. Chen (23:12) time-saving hack. People oftentimes say it's because I sleep so little.   Kiera (23:17) How many how many hours do you sleep at night Louis let's talk about that   Dr. Chen (23:21) So I got an aura ring. So this is a ring that measures your sleep and the REM sleep. So I'm trying to life hack myself through data by understanding like, well, if I'm, if I'm getting X amount of hours of deep sleep or REM sleep or whatnot, am I going to, do I wake up feeling like I'm going to be productive? Right. I feel like I'm energized. Do I feel like I'm putting myself, you know, put my best foot forward? That's key. I am huge on calendars. I know that I heard a podcast on productivity. Some people say to do lists are great, but   calendars even better, but I personally have all my work that I do actually on calendar by blocks almost. I put it on my calendar to say, all right, today payroll, got to do payroll. Not that I hope to achieve it, but there's so many moving parts that what time set forth is not usually the time I will take to complete. at the minimum, I try to tackle it by, I have a to-do project management to-do list and I break it down by location, by management, by, you know,   team members or administrative or all that stuff. And I prioritize it based off deadlines. So for me, I feel like I will prioritize and provide a deadline for myself if I find this work's gonna take a little longer. If it's easy, I'm not gonna get out because there's no point to delay procrastinating easy tasks because I feel like completing easy tasks, tasks drive, provides us momentum and inertia to continue to achieve more. So sometimes I wake up waking in the morning, like tackling the biggest task and like,   this is a drag. gonna take a long time to do it. But if I just start tacking like, you know, just, you know, finishing off some emails or just, you know, taking off some of the things on the to-do list, I get this momentum of feeling pro tip productive and I continue to be more productive. ⁓ but that's one of my life hacks.   Kiera (25:03) I like it.   I like it. Okay. So I like also that you, one thing I hope people are picking up is that you innovate. You are literally looking at your sleep habits to see do, could I actually be as productive with less sleep? Like I love it. I love that you're testing it out. You're trying it out here. Like you think outside the box and I really hope that people are realizing like it doesn't just come with like the flick of your wrist or you know, a magic wand. Like this is called, you're actually putting these things into play. also agree with you. Calendaring.   It is a world of difference like I literally put blocks on the calendar because if there aren't blocks I've got an hour or two of free time Well instantly that hour or two gets sucked up by all these other things because I didn't actually proactively take care of it. So awesome next question is What's your best tip for delegation? And this is me just selfishly asking you all the things I want to get better at So I'm just asking this is you and me having a private podcast more for myself. So best tip for delegation. Louis. What is it?   Dr. Chen (25:58) I think the best question that that question I should be asking you instead, because you've been you've been able to grow practices, you're in consult now. So like, delegation is a weird thing. I think everyone says it the same, you everyone says the same thing. Abdication is very, very different delegation. Abdication is really just kind of relieving yourself of the work that you don't want to achieve. And it's putting into hands of someone with autonomy and then not providing the outcomes that you find to be successful. ⁓ Delegation is understanding that   your productivity will increase by you offloading some of the workload. So you can spearhead the delegation, not to do the work, but you can provide projects or spearhead, you know, with an individual who can take the load off and understanding an agenda. Even for myself right now, I'm at the point where I need to hire some more HR recruiters and more operations team members. And I know what I need because my time is   diminished if I continue to focus on so many different things that I know I can offload and just oversee, have a project timeline for that.   Kiera (27:06) Totally. I love it. I also, like, as you said that I'm hoping people heard that you prioritize your time and you're constantly hiring and innovating and bringing on different people. So that way you're always on optimum peak performance. Like what are the things that only you can do? Times being diminished. I could outsource this. I could hire somebody else. So, ⁓ and then the last question I have for you is your best tip for like team communication, or you talked a lot about elevating your team. This is a team podcast. What is something that you feel you do really, really well?   I think you guys have a really fun culture from what I see, super jazz for what you guys are doing. What do you feel is something that you've done very well to help have a great team culture in your practices?   Dr. Chen (27:46) So when I, and I still do the HR, so I hire for, I hire every person. And one of the biggest things is me being the person who can establish that culture through the interview from the get-go because, that comes from speaking to if with the right candidate, ⁓ I spend a little bit more time really going through the company culture as well as the core values of the, of the, of the office. So this way they come in expecting that what's harder is kind of shaking up the culture that doesn't exist.   Basically trying to create something that didn't start. like every office I'm trying something new, like find you the new Peto office that my partners and I have, you know, I came in and did this whole cultural thing and I'm not great at it. I'm trying it, but I walk in, I feel amazing. You know, I feel amazing. I see the team, the team is great. I feel I can't wait. I love coming to the office, right? And I love knowing that I can, because I also know that the team loves that too. ⁓   So that's one thing is to create the culture is just establish it from the get go. Like do not this do not delay the process to onboarding. If the moment you get onboarded culture comes first the belief systems. ⁓ Another thing is, you know, being honest with yourself with that process because it's very it's corny. And everyone talks about no one no one is like when I first started like core values, what are those like this work needs to be done right? Totally.   realize that toxicity happens and there's other stuff that needs to be managed and navigated. And it's just so much harder if you don't, especially if you start growing, the culture has to be consistent across the board. So yeah, and it's easier with one because you see the same people all the time. But if you're drop shipping yourself in different locations, you expect the culture to persist. And am I great at it? I am far from it. And   I'm constantly, even right now, I'm just trying to figure out how do I measure culture, right? How do I ensure that it's being consistent? Maybe because I'm coming in, people are performing well, maybe they're not, right? And how do I measure that? That's being, that's, I think that's the first and foremost thing.   Kiera (29:59) I really love that you said that and I love that you said it's cheesy because I think so many people think it's cheesy so they actually don't do it. And yet at the end of the day, we've got great resignation. It's hard to hire all these different pieces, but I'm like, you clearly are hiring a lot of people. And I think having a great culture that people genuinely love to work there. Having a culture that is based on core values. I have redone my core values. I think we're on like rendition four, but it's because I realized like things are being missed from our company.   And so I love that you brought up like the cheesy aspect of it. So bottom line is, and then you ask, and I'm actually just going to give you a tip that I've heard for how do you measure culture? Cause you're right. Like it should be a tangible thing. should be something when we walk in, it is the same from practice to practice to practice. So an office that I really, really love and respect and admire, they actually send out quarterly surveys or twice a year surveys. So November and May, and they actually have an anonymous survey of like, how is the culture? So they get a pulse on all the practices. ⁓   For my team, I'm constantly ripping our core values down and I will spot audit them and say, all right guys, what are our core values? And I will randomly ask different people on calls just to see, do they know the core values? Having core value shout outs at morning huddle where they have to all choose a team member and pick a core value. I don't care which one it is that exemplifies that. it'd be like today, Dr. Chen, I'm going to give him the core value of fun. Like he's always fun. He brings a lot of fun energy. So it actually is infused into your practice.   but then how to measure it doing those quarter or those twice a year surveys oftentimes can give you kind of a anonymous pulse on your practices. So I love that you brought these pieces in. I love that you're focused on it because I really do believe great cultures are where great practices are able to impact their community stronger. And it also impacts the lives of those that work there. So I love it. Those are so fun, Lewis. think it's fun to see your journey. It's been fun to watch you grow.   Kiera (31:40) this is happened.   Kiera (31:51) I I met you pre even owning practices and now to see you where you are and I just know there's so much more ahead of you. So I love it. I'm always rooting you on always happy to help. We should definitely plan a time to meet up. I'm always in New York. So I'd love to see you guys, but ⁓ thanks for sharing. Thanks for sharing all your tips. Any, any last things you want to share as we wrap up? I'd love to hear anything else you want to add in.   Dr. Chen (32:13) I think to any team member or any provider, particularly the providers, because to grow, you have to keep an open mind to what's out there. And even for myself, like you mentioned, I do say it's cheesy, but no one talks about it. But you know what? I see the difference day and night. It changes the way you deliver your care, it the way you lead, it changes the way you manage. And to your point, I tried the team surveys.   Again, I like trying a lot of things. And I realized that sometimes trying things has to have a structure. when you're ready for it, like I couldn't measure culture if I didn't understand what culture meant. But now that I have culture set in court, the core values of company culture established, now this might have a better impact. Now I have team members who can understand that and deliver that. So it is requires a lot of step back. I think one thing to learn from any team member is like,   take a step back and just kind of take a read on the practice. Whether people are feeling great, there, you know, I like, I like Danny Meyer. Danny Meyer, is podcast I sent it to you. And he talks about having team members, you know, check the weather report before to come in. Because if you're feeling sunny, there's going to be a sunny day in the office, patients, team members, everyone. But if you're feeling like you have a rainy day, you check yourself, leave that rain behind because you're going to rain on everyone else.   So that's one thing that I've started to realize is I gotta make sure to check on my Retherport every single day before I deliver my results.   Kiera (33:46) That's awesome, Lewis. You are just like I said, an inspiration. It's fun. Thank you for sharing. know it's sometimes uncomfortable to share our successes, sometimes uncomfortable to share failures. But I just love that's why I love this podcast because we bring the best of the best. We share ideas because I think sometimes just hearing someone's story, hearing someone's experiences, learning from them helps rocket launch so many other practices to success. So thank you, Lewis. I just adore you. I'm so glad you're here today. Always cheering you on. So thank you. Thanks for being a part of this today.   Dr. Chen (34:15) Thank you, appreciate it.   Kiera (34:17) Of   course. All right, you guys that wraps it up. Dr. Lewis Chen, super grateful guys. If you check him out, he's all over social media. ⁓ great, great person. He will respond to you. Like you will never believe this man is as busy as he is because he responds all the time. He's always gathering so much information. So check him out. Such an inspiration. And as always to all of you, thank you for listening and I'll catch you next time on the Dental A Team podcast.   That wraps it up for another episode of Dental A Team Podcast. Thank for listening and we'll talk to you next time.   Kiera (34:44) Thank you so much for  

MB2 Underground
Ep. 66 | Nacho Average Dental Career | Dr. Paul Goodman

MB2 Underground

Play Episode Listen Later Jul 2, 2025 35:38


On this episode of MB2 Underground, we sit down with Dr. Paul Goodman, a dentist, founder of Dental Nachos and Dentist Job Connect, and passionate advocate for making dentistry a little less lonely (and a lot more fun).  Dr. Goodman shares the story behind Dental Nachos, a community that started as a simple Facebook group and has grown into a thriving resource for dentists to learn, connect, and feel supported. He opens up about his journey from practicing alongside his dad to building multiple businesses, all while balancing the unique challenges in dentistry. We talk about the importance of hiring associates, what it really takes to step away from the chair, and why focusing on happiness is key to long-term success.   ------------------------------------------------------------------------  Subscribe & Listen: Spotify: https://open.spotify.com/show/69Dz26hgC9D6YqwN8JMDBV Apple Podcast: https://podcasts.apple.com/us/podcast/mb2-underground/id1747349567 ---------------------------------------------------------------------- Follow MB2 Dental on Social: MB2 Dental: mb2dental.com Instagram: instagram.com/mb2dental Facebook: facebook.com/mb2dental YouTube: youtube.com/@mb2dental LinkedIn: linkedin.com/mb2-dental

WICC 600
Melissa In The Morning: Paul Goodman

WICC 600

Play Episode Listen Later May 22, 2025 7:19


And....Scene! Paul Goodman from the Carriage House Arts Center was the first guest on the WICC Brown Roofing Melissa in the Morning Diner Tour to talk about what's going on at the theatre! Image Credit: Logo by Meghan Boyd, Edit by Eric Urbanowicz

Coffee House Shots
Do the Tories hate free trade? Plus, Reform hits new polling high

Coffee House Shots

Play Episode Listen Later May 7, 2025 14:56


Lots to talk about today, including new polling which puts Reform on 29 points compared to the Tories on just 17. We've also just had the first PMQs since the local elections. But the trade deal announced yesterday between the UK and India is dominating the headlines, with many concerned about some of the concessions made – namely the decision to exempt some short-term Indian workers from national insurance as part of the new agreement. This comes barely a week after the local elections, where immigration has been widely considered the most salient issue. The Conservatives have gone on the attack, despite the fact that a trade deal with India was supposed to be one of the major gains from Brexit – an example of how Britain could ‘venture out into the world' and open up trade with fast-growing economies. Are the Tories now against free trade? Interestingly, Kemi Badenoch omitted to ask about the trade deal at PMQs today, choosing instead to question Keir Starmer on the ongoing concerns around winter fuel and the pressure from many elements within his party to at least water down the policy. Can Starmer afford to U-turn? James Heale speaks to Michael Simmons and Paul Goodman. Produced by Oscar Edmondson.

New Work Fellowship Podcast
The One with the Worship Dad and the Love Songs

New Work Fellowship Podcast

Play Episode Listen Later May 7, 2025 34:52


In this week's Beyond Sunday, Josh is joined by Paxton, Michael, and the legendary Paul Goodman—one of New Work's original worship culture builders and long-time elder. The team dives into an unforgettable round of "Bible or Breakup Ballad?"—a lyric guessing game that blurs the line between Song of Solomon and Shawn Mendes, complete with coffee wagers and surprise reveals. Their hilarious and heartfelt reflections remind us just how moving, misunderstood, and musically rich the Bible can be. Then, the focus shifts to Paxton's message from the “Before You Go” series, walking through the "Four C's" that build our confidence in Scripture's truth: Continuity, Content, Consistency, and Correctness. The conversation gets real about wrestling with doubt, bad theology we may have inherited, and the Bible's prophetic power. With insightful stats on prophecy fulfillment, personal stories of rediscovery, and Paul's encouragement about revival among the youth, this episode is both intellectually stirring and spiritually uplifting.  

AOXNOW
Communion, the Tables, and the Body w/ Pastor Paul Goodman

AOXNOW

Play Episode Listen Later May 6, 2025 61:41


In this episode, a special guest, Pastor Paul comes and shares about true Communion. He approaches the topic from the place of the Three Tables in the Bible that God invites us into. From Passover, the Last Supper, and the promised feast from Isaiah 25. This sets the context for us as we have this special, awesome gift of communion, both the Body and Blood and with each other, the Body of Christ. 

Just DeW It
Taking the Headache Out of Dental Billing: Ashley Bond's Entrepreneurial Journey

Just DeW It

Play Episode Listen Later Apr 30, 2025 24:47


What transforms a simple family vow into a flourishing dental billing empire? Join us as we dive into the journey of Ashley Bond—an inspiring entrepreneur who turned her childhood endeavors into a successful career in dental billing. Starting out by helping her father in his dental practice, Ashley stumbled into the billing industry; what began as lending a helping hand eventually blossomed into co-founding Wisdom, a leading company in streamlining dental billing processes. In a candid chat filled with wise words and warmth, Ashley discusses the strategic shifts and challenges she faced, including overcoming hurdles like COVID-19. Ashley's narrative intertwines personal empathy with strategic growth, offering us a masterclass in finding opportunity amidst adversity. Women entrepreneurs listen in, as Ashley shares advice on embracing failures and seizing opportunities with open arms. Highlighting the role of technology as an enhancer rather than a replacer in dental billing, Ashley reveals her balanced approach to integrating tech for efficiency while retaining the indispensable human touch. Tune in for a heartfelt episode that highlights perseverance, empathy, and the empowering journey of entrepreneurship. What You'll Learn in This Episode: How Ashley Bond transitioned from a family dental practice to founding a dental billing company. The importance of embracing pivots and focusing on niche areas for business growth. Insights into integrating technology to enhance business efficiency. Key advice for women entrepreneurs on leveraging strengths and embracing opportunities. The role of empathy in understanding and solving client-specific challenges. Importance of delegation and team-building for scaling a business successfully. Hit play now and let Ashley's story inspire your entrepreneurial journey! Learn More About Ashley Bond and Wisdom Here! Website: withwisdom.com Email: ashley@withwisdom.com Instagram: instagram.com/ashleybondspeaks LinkedIn: linkedin.com/in/ashleybond008 Don't Forget to Sign Up for the Next DeW Retreat! 7th Annual DeW Life Retreat November 13-15, 2025 Charlotte, NC Want to get more involved? Join our membership and community below for exclusive perks! Join the DeW Life movement by becoming a member using this link.Join the Dental Entrepreneur movement by becoming a member using this link.Read the most recent edition of DeW Life Magazine here.Just DeW It Podcast is the official podcast of Dental Entrepreneur Women (DeW), founded by Anne Duffy, RDH. The mission of DeW is to inspire, highlight, empower, and connect all women in dentistry. To join the movement or to learn more, please visit dew.life. Together, we can DeW amazing things! References: Events/Communities: DeW Retreat 2025 (November 13-15th) Super Dentist Boost Camp 2025 (Dental Nachos Event) Organizations: Guinness Book of World Records Tools: CliftonStrengths Test Canva Wix Rover People: Minal Sampat Dr. Paul Goodman

Coffee House Shots
Does Starmer know what a woman is?

Coffee House Shots

Play Episode Listen Later Apr 22, 2025 11:27


Parliament is back after the Easter holiday and the Supreme Court ruling over 'what is a woman' continues to dominate talk in Westminster. The Prime Minister has changed his tune on trans, declaring he does not think that trans women are women. This has caused some disquiet in the party, with a number of senior MPs breaking rank over the weekend. Was Starmer right to row in behind the ruling? Also on the podcast, as we edge closer to the local elections, they look increasingly important for the two main parties. Pollsters are forecasting a good result for smaller insurgent parties such as Reform and the Greens, with big losses for Labour and the Conservatives. It is not an overstatement to suggest that these could be the most important local elections in recent history. What will these elections mean for the two-party system? Natasha Feroze speaks to James Heale and Paul Goodman. Produced by Patrick Gibbons and Oscar Edmondson.

Coffee House Shots
Does Kemi have a plan?

Coffee House Shots

Play Episode Listen Later Mar 21, 2025 12:11


It's been Kemi-takes-action week for the Conservatives, with the leader of the opposition trying to prove that she can – in fact – do policy. She launched a series of policy reviews, which will be delivered in a steady stream between now and conference, with a headline statement on Net Zero, declaring that Britain's 2050 emissions target was ‘impossible'. That went down well with the party, and many thought her announcement felt genuinely proactive rather than reactive. After months of being criticised for not doing enough, is she finally shifting the dial? Will it be enough to avoid a local elections wipeout? Katy Balls speaks to James Heale and Paul Goodman. Produced by Oscar Edmondson and Cindy Yu. For tickets to next week's Spring Statement Coffee House Shots live, go to: www.spectator.co.uk/coffeehouselive

Coffee House Shots
Have Kemi Badenoch's first 100 days been a success?

Coffee House Shots

Play Episode Listen Later Feb 11, 2025 18:11


Kemi Badenoch has been Conservative Party leader for 100 days. Her party is fighting for survival, and she faces an uphill task greater than many of her predecessors: Reform UK surging in the polls, a depleted talent pool of just 121 MPs, and the hangover of 14 years of Conservative rule leaving her hamstrung on issues such as immigration and the economy. Has she managed to transform the party? What will the next 100 days look like? Oscar Edmondson speaks to James Heale and Paul Goodman. Produced by Oscar Edmondson.

The Dentalpreneur Podcast w/ Dr. Mark Costes
2173: How Do You Get An Audience to Like You

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Jan 31, 2025 40:50


On today's episode, we're diving into the world of positive communication, associate onboarding, and practice growth with Dr. Paul Goodman—known to many as Dr. Nacho. As the founder of Dental Nachos and Dentist Job Connect, Paul shares his expertise on creating a supportive dental community and hiring strategies that can transform your practice. From avoiding "weird dental words" that scare patients to understanding the crucial difference between "car" and "boat" associate positions, Paul offers actionable tips for making your office a haven for teamwork and patient care. Learn how to retain associates, foster a healthy team culture, and avoid burnout while growing your practice the right way. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Coffee House Shots
Can Reform turn more Tory donors?

Coffee House Shots

Play Episode Listen Later Jan 30, 2025 14:42


Tuesday night's Reform fundraiser was designed to spook the Conservative party, says Conservative peer and journalist Paul Goodman on today's episode. He talks to Cindy Yu and James Heale about whether Kemi Badenoch can keep her cool under Reform's domination of the airwaves. Produced by Cindy Yu.

The Dentalpreneur Podcast w/ Dr. Mark Costes
2152: From Nachos to Non-Profits

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Jan 2, 2025 54:31


On today's episode, Rob Montgomery and Dr. Paul Goodman welcome back the dynamic Dr. Mark Costas, host of the Dentalpreneur Podcast, to discuss the challenges and opportunities in modern dentistry. From HR hurdles and practice ownership to DSOs and global non-profit initiatives, Mark shares his insights on recruiting and retaining top talent, adapting to post-pandemic realities, and navigating the shifting tides of practice transitions. Mark also delves into his inspiring work with Smile Outreach International, a non-profit bringing sustainable dental care to underserved communities worldwide. Tune in to hear about his innovative approach to dentistry, from managing multi-location practices to fostering mentorship and creating a legacy of giving back. EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Coffee House Shots
Have we been too quick to judge Kemi Badenoch?

Coffee House Shots

Play Episode Listen Later Dec 27, 2024 19:21


Kemi Badenoch is just over a month into her tenure as leader of the opposition, and already she has been criticised for her performances at PMQs and for failing to offer much in the way of policy proposals. It has been a consistent gripe of many of Badenoch's detractors that she is a culture warrior or a one-trick pony. However, we might get a better idea of what the Conservatives will look like in the new year once her series of policy commissions get under way. So, how will she position her party? And, as countries around the world turn rightward, can she wrestle herself into conversations with Trump and the like? Oscar Edmondson speaks to Katy Balls and Paul Goodman, former editor of Conservative Home.  Produced by Oscar Edmondson.

Spectator Radio
Coffee House Shots: have we been too quick to judge Kemi Badenoch?

Spectator Radio

Play Episode Listen Later Dec 27, 2024 19:21


Kemi Badenoch is just over a month into her tenure as leader of the opposition, and already she has been criticised for her performances at PMQs and for failing to offer much in the way of policy proposals. It has been a consistent gripe of many of Badenoch's detractors that she is a culture warrior or a one-trick pony. However, we might get a better idea of what the Conservatives will look like in the new year once her series of policy commissions get under way. So, how will she position her party? And, as countries around the world turn rightward, can she wrestle herself into conversations with Trump and the like? Oscar Edmondson speaks to Katy Balls and Paul Goodman, former editor of Conservative Home. Produced by Oscar Edmondson.

Coffee House Shots
Is Labour's football regulator an own goal?

Coffee House Shots

Play Episode Listen Later Nov 30, 2024 29:20


The Football Governance Bill is currently being considered in the House of Lords. It's designed to establish an independent football regulator. No team in the football pyramid will be allowed to play professionally without the regulator's permission. Does the Premier League really require these sorts of regulations? Will such a rigid system, and unprecedented powers, change the game for the better? Paul Goodman, Senior Fellow at Policy Exchange, wrote about the bill in The Spectator. He discusses alongside Rod Liddle, Spectator columnist, and Freddy Gray.

Coffee House Shots
Starmer's Streeting problem

Coffee House Shots

Play Episode Listen Later Nov 21, 2024 17:31


A vote on assisted dying was supposed to be one of the easiest reforms for Keir Starmer's government. To many, including the Prime Minister himself, a law allowing terminally ill patients to choose to die would be a self-evidently progressive and historically significant change. But he has faced unexpected pushback from his Health Secretary, the very cabinet member who would have to enforce the legislation. Streeting has not only said that he will be voting against but that he is doing so because he fears the bill could harm existing health services. Where does Starmer go from here? Could we be looking at a reshuffle? Also today we had the news of the sad passing of John Prescott, a titan of the Labour movement. How will he be remembered? James Heale speaks to Katy Balls and Paul Goodman, senior fellow at Policy Exchange. Produced by Oscar Edmondson.

Love in Leadership
Anarchy, Synergy, and Just Doing Good Work feat. Ari Weinzweig

Love in Leadership

Play Episode Listen Later Oct 29, 2024 56:52


‘Having a vocation is like falling in love, and it works out,' says writer, anarchist, and philosopher, Paul Goodman. Ari Weinzweig holds the title of co-founder and CEO at Zingerman's, but he is also an anarchist and philosopher. During this episode, he joins us in conversation to tell his story and share the guiding principles behind his life philosophy and business journey. Tune in to hear him challenge perceptions about anarchism and synergy, positive belief in human beings, and what it means not to think hierarchically about your achievements. Making the distinction between data and culture, Ari unpacks his leadership style and why he believes that building culture is the true work of leadership. Going deeper, we discuss the relationship between belief, company health, and the imperfect art of working with people. We touch on the simple legacy Ari would like to leave behind, how he has managed to go off the grid with his business in order to live his values, and how Ari manages to truly be himself so much so that he is a rebel against expectation. Join us today to hear all this and more. Guest Bio: In 1982, Ari Weinzweig and Paul Saginaw founded Zingerman's Delicatessen in Ann Arbor, Michigan, using a $20,000 bank loan. Weinzweig, equipped with a Russian History degree and four years of kitchen experience, opened the deli with two employees and a small range of specialty foods and sandwiches. Today, Zingerman's has evolved into a nationally recognized food brand, expanding into the Zingerman's Community of Businesses, which includes 11 distinct entities such as Zingerman's Bakehouse and ZingTrain, employing over 750 people and generating more than $65 million in annual revenue. Each business operates uniquely, but they all adhere to a shared Vision and Guiding Principles, collectively delivering “The Zingerman's Experience” with passion and commitment. Key Points From This Episode: [02:25] Ari Weinzweig, co-founder and CEO of Zingerman's and his journey to success.[12:29] How his choice of major, Russian history, illustrates an important principle.[13:54] The story of Zingerman's as told by the 12 Natural Laws of Business.[20:05] Moving forward and prioritizing growth whilst staying true to their original vision.[23:13] How he has trained himself not to think hierarchically about his success.[26:30] The evolution of his leadership style and relationship to anarchism and synergy.[31:37] A description of the legacy he would like to leave behind.[38:26] Why he believes that building culture is the true work of leadership.[44:56] What motivated Ari to go off the grid with his business endeavors and book publishing.[49:31] An overview of this episode and how Ari lives his business values. Quotes: “Do what you want, not what everybody else wants you to do.” — Ari Weinzweig [0:12:51] “I've tried to train myself to appreciate the little things because that's really all there is.” — Ari Weinzweig [0:23:24] “[Anarchism] is really about a way of being in the world, not about taking power.” — Ari Weinzweig [0:29:33] “The thing about dignity is, it's all free, and we don't need permission, and we don't need anyone else to do it, we can just do it.” — Ari Weinzweig [0:31:20] “All day long, we're all contributing positively and negatively to the culture and none of us get it right all the time.” — Ari Weinzweig [0:38:59]RESOURCES: [04:46] Read poetry by David Whyte.[06:26] Learn more about anarchist and philosopher Paul Goodman.[14:15] Unpack Zingerman's 12 Natural Laws of Business.[21:12] Find out about the work of Ruth Benedict. [26:59] Explore Stephen Covey, Peter Drucker, Max De Pree, Robert Greenleaf, and Margaret Wheatley. [26:59] Read Ari's essay, Jewish Rye Bread. [29:41] Immerse yourself in the work of Howard Ehrlich.[46:22] Unveil Ari's thoughts on Dignity and Working Through Hard Times.   FOLLOW:Follow Laura Eich:LinkedInFacebookInstagram Follow Mike McFall:WebsiteLinkedInFacebookXInstagram Follow BIGGBY® COFFEE & LifeLabTM:WebsiteFacebookXInstagramLinkedInAbout LifeLabTM ABOUT LOVE IN LEADERSHIP:At the Life You Love LaboratoryTM and BIGGBY® COFFEE, we're out to prove that financial success and healthy workplace culture aren't two separate goals. BIGGBY® COFFEE's own cultural transformation is proof that not only is it possible to have a successful company where people aren't miserable at work, but that the happier your people are, the more your business will grow. Each week, join host Laura Eich, Chief Purpose Officer at BIGGBY® COFFEE, and her co-host and BIGGBY® COFFEE co-CEO Mike McFall as they're joined by guests from around the world to learn how they are fostering a culture of love and growth in the world's most innovative and people-centric companies. Get inspired. Get real. Get ready to transform workplace culture in America with us. This is the Love in Leadership podcast.Learn more at: loveinleadershippodcast.com ABOUT THE HOSTS:Mike McFall began his journey with BIGGBY® COFFEE as a minimum-wage barista at the original store in East Lansing in 1996. Over the span of 23 years, alongside business partner Bob Fish, he has helped create one of the great specialty coffee brands in America. Today Mike is co-CEO with Bob, and BIGGBY® COFFEE has over 250 stores open throughout the Midwest that sell tens of thousands of cups of coffee each day. But more importantly to Mike and BIGGBY® COFFEE, the company is a profoundly people-first organization.Mike is also the author of Grind, a book which focuses on early-stage businesses and how to establish positive cash flow. Laura Eich is BIGGBY® COFFEE's Chief People Officer, having worked in a variety of roles at BIGGBY® COFFEE for the last 11+ years. She helped launch BOOST, the department at BIGGBY® COFFEE which ultimately became LifeLabTM — BIGGBY® COFFEE's in-house culture cultivation team designed to help people be the best versions of themselves and help companies support them along the way. In her role, Laura helps people build lives that they love through the process of building profitable businesses and robust, growth-filled careers.

Coffee House Shots
The final three: Cleverly storms ahead

Coffee House Shots

Play Episode Listen Later Oct 8, 2024 11:49


The Conservative party has narrowed down the leadership candidates to the final three, with James Cleverly taking a surprise lead over both of his more right wing rivals. With Cleverly all but confirmed to get into the members' round, which of Kemi Badenoch and Robert Jenrick will join him? Cindy Yu talks to James Heale and Paul Goodman. Produced by Cindy Yu.

The Dentalpreneur Podcast w/ Dr. Mark Costes
2079: Overcoming Challenges in Dentistry Pt. 2

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Sep 24, 2024 46:42


On today's second part of this engaging two-part episode, we continue our in-depth conversation with Dr. Paul Goodman, also known as Dr. Nacho. The discussion dives into some of the most pressing issues facing the dental profession today, starting with the ever-increasing cost of dental education and the staggering student loan debt that new graduates face. Dr. Goodman candidly shares his perspective, acknowledging that if he were faced with the current financial realities of dental school—potentially graduating with over $550,000 in debt—he might not choose to pursue dentistry again, unless he were specializing in a field with immediate high earning potential. The conversation also touches on the emotional and financial burden of student debt, emphasizing the importance of thoroughly understanding the financial implications and having a solid plan to manage the debt post-graduation. EPISODE RESOURCES https://www.dothandson.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

The Dentalpreneur Podcast w/ Dr. Mark Costes
2078: Overcoming Challenges in Dentistry Pt. 1

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Sep 23, 2024 51:45


On today's first part of a two-part episode, we have Dr. Paul Goodman, widely known as Dr. Nacho, for a lively and insightful conversation. Dr. Goodman is the founder of a vibrant online dental community and has been making significant strides in the dental world through his unique approach to education and mentorship. The episode kicks off with a lighthearted chat about their mutual love for good food and coffee, with Dr. Goodman reminiscing about past culinary adventures in Philadelphia. As the conversation progresses, Dr. Goodman shares details about his recent event, the Super Dentist Boost Camp, where he gathered dental professionals to focus on the core aspects of practice ownership, leadership, and efficiency. Dr. Goodman highlights the invaluable contribution of DSI coach Dr. Aaron Nicholas, who gave an impactful presentation on improving clinical efficiency—an area often overlooked in traditional dental training but crucial for success in practice. The two doctors delve into the challenges faced by new dentists, particularly the pressure to perform quickly and effectively in a real-world setting, and the importance of building a strong dental "core" that goes beyond clinical skills. Dr. Goodman also discusses his passion for supporting dental students and new dentists, emphasizing the importance of real-world education and mentorship in helping them navigate the often unpredictable world of dentistry. The episode is packed with practical advice, humorous anecdotes, and a genuine passion for improving the dental profession, making it a must-listen for anyone in the field. EPISODE RESOURCES https://www.dothandson.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

The Dentalpreneur Podcast w/ Dr. Mark Costes
2066: Fortifying the Dental Core Pt. 2

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Sep 5, 2024 35:07


On today's second part of this engaging two-part episode, we continue our in-depth conversation with Dr. Paul Goodman, also known as Dr. Nacho. The discussion dives into some of the most pressing issues facing the dental profession today, starting with the ever-increasing cost of dental education and the staggering student loan debt that new graduates face. Dr. Goodman candidly shares his perspective, acknowledging that if he were faced with the current financial realities of dental school—potentially graduating with over $550,000 in debt—he might not choose to pursue dentistry again, unless he were specializing in a field with immediate high earning potential. The conversation also touches on the emotional and financial burden of student debt, emphasizing the importance of thoroughly understanding the financial implications and having a solid plan to manage the debt post-graduation. EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Common Good Podcast
Pete Davis: Nostalgia & Prophecy

Common Good Podcast

Play Episode Listen Later Sep 5, 2024 38:59 Transcription Available


Joey Taylor & Sam Pressler speak with Pete Davis about Join or Die, which he directed with Rebecca Davis.The Lost Prophets PodcastPete's Interview with SamDedicated by Pete DavisBowling Alone by PutnamThe Upswing by PutnamSum of Us by McGheeAgainst Everyone with Conner Habib PodcastWeird Studies PodcastLindy Effect - Nicholas Nassim TalebThe MaintainersQuest for Community by NisbetFebruary 2nd, 1968 by Wendell Berry Small is Beautiful by SchumacherThe Creation of the American Republic by WoodOur Divided Political Heart by DionneTriplets of Evil Speech by KingBoy in the Bubble by Paul SimonJane Macelevy, Eddie Glaude, Frederick Law Olmsted, Abraham Joshua Heschel, Jane Jacobs, Buckminster Fuller, Ralph Nader, Paul Goodman, Ella Baker, Ivan Illich, Dorothy Day, Peter Maurin, Marshal McLuhan, Tony Judt, Thomas Merton, Michael Lind, Frank Capra, Elias Krim, Roberto Unger, Alexis De Tocqueville, Priya Parker

The Dentalpreneur Podcast w/ Dr. Mark Costes
2065: Fortifying the Dental Core Pt. 1

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Sep 4, 2024 31:01


On today's first part of a two-part episode, we have Dr. Paul Goodman, widely known as Dr. Nacho, for a lively and insightful conversation. Dr. Goodman is the founder of a vibrant online dental community and has been making significant strides in the dental world through his unique approach to education and mentorship. The episode kicks off with a lighthearted chat about their mutual love for good food and coffee, with Dr. Goodman reminiscing about past culinary adventures in Philadelphia. As the conversation progresses, Dr. Goodman shares details about his recent event, the Super Dentist Boost Camp, where he gathered dental professionals to focus on the core aspects of practice ownership, leadership, and efficiency. Dr. Goodman highlights the invaluable contribution of DSI coach Dr. Aaron Nicholas, who gave an impactful presentation on improving clinical efficiency—an area often overlooked in traditional dental training but crucial for success in practice. The two doctors delve into the challenges faced by new dentists, particularly the pressure to perform quickly and effectively in a real-world setting, and the importance of building a strong dental "core" that goes beyond clinical skills. Dr. Goodman also discusses his passion for supporting dental students and new dentists, emphasizing the importance of real-world education and mentorship in helping them navigate the often unpredictable world of dentistry. The episode is packed with practical advice, humorous anecdotes, and a genuine passion for improving the dental profession, making it a must-listen for anyone in the field. EPISODE RESOURCES https://www.dentalnachos.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

Coffee House Shots
How the Tory candidates have responded to the riots

Coffee House Shots

Play Episode Listen Later Aug 8, 2024 12:11


The last week has been dominated by rioting, and last night was expected to be a particularly explosive night. How did it measure up against expectations?  Meanwhile, the Tory leadership race continues to chug along, with each of the six candidates providing their own take on Keir Starmer's response to the violent disorder. Rishi Sunak has been surprisingly absent. How do you provide effective opposition during a time of civil disobedience? Lucy Dunn speaks to Katy Balls and Paul Goodman, former editor of Conservative Home.  Produced by Cindy Yu and Oscar Edmondson. 

Coffee House Shots
Tory leadership race latest: who's declared?

Coffee House Shots

Play Episode Listen Later Jul 25, 2024 19:46


As more Conservative MPs declare their intentions to run for the Tory leadership, James Heale speaks to Katy Balls and Conservative peer Paul Goodman about the runners and riders. What can they learn from previous leadership elections? Who will play well with the members and the public at large? And what will the dividing lines be between the candidates?    Produced by Patrick Gibbons.

Lionhearted with Dr. Steve Rasner
Advice for a young Dentist Ft. Dr.Paul Goodman

Lionhearted with Dr. Steve Rasner

Play Episode Listen Later Jul 16, 2024 45:55


On this episode of the Lion Hearted Podcast we discuss the job market for a dentist coming out of dental school. The approach on finding the right associateship and even the pros and cons of purchasing/ selling your first practice.

Dental unfiltered
Episode 28 - Paul Goodman: Finding the Right Fit for Your Team

Dental unfiltered

Play Episode Listen Later Jun 26, 2024 57:16


In this episode, Matt and Andrew are joined by Dr. Paul Goodman. Dr. Goodman shares insights on hiring and onboarding associate dentists. He talks about finding the right team fit, avoiding the pitfalls of working interviews, and proposes better ways to assess dentists. He emphasizes investing in onboarding for a seamless transition and cultural alignment. The discussion also touches on dental school challenges, mentorship, collaboration, networking, and attending live CE events.

The Red Box Politics Podcast
What's Next For The Tories?

The Red Box Politics Podcast

Play Episode Listen Later Jun 25, 2024 28:52


The Conservative party is facing one of its biggest ever challenges, but how did they get into this mess? And what does the future of the party look like?Matt speaks to Paul Goodman, Conservative peer and former editor of Conservative Home, about what will happen if it loses the election, and hears from William Hague about what it is like being ignored in opposition. Plus: A selection of some of the best moments from How To Win An Election as it reaches 1 million downloads. Hosted on Acast. See acast.com/privacy for more information.

Coffee House Shots
Have the Tories given up on the Red Wall?

Coffee House Shots

Play Episode Listen Later Jun 19, 2024 12:36


Yet another three MRP polls landed today – and none of them look pretty for the Conservative party. This comes as Boris Johnson rules out helping on the campaign trail as reports say that the party has given up on the Red Wall. On the episode, James Heale talks to Katy Balls and conservative commentator Paul Goodman about why the Tories will continue to struggle to close the poll gap given the roles played by the Liberal Democrats and Reform. Produced by Cindy Yu.

The Dental Practice Heroes Podcast
Interview: Practice Growth and Associates with Paul Goodman

The Dental Practice Heroes Podcast

Play Episode Listen Later Jun 10, 2024 50:22 Transcription Available


Ever wondered how hiring an associate dentist can revolutionize your practice? Join us on this compelling episode of Dental Practice Heroes as we sit down with Dr. Paul Goodman, a multi-practice owner and the visionary behind Dental Nachos. From his seven-year journey in dental school to his transformative experience at Albert Einstein, Dr. Goodman opens up about the milestones that shaped his career. Alongside our co-host Steve Markowitz, we dive into the personal and professional benefits of bringing an associate on board, and the profound impact it can have on both patient care and your bottom line. Unlock the secrets to achieving rapid growth and financial success through strategic investments in modern dental technology and human resources. Dr. Goodman shares real-life examples, like how the right mindset and preparedness can turn initial hesitations into lucrative, long-term advantages. Hear stories of patients and dentists who have reaped the benefits of these investments, and learn why resisting change could be costing you more than you think. This episode is packed with practical advice on alleviating burnout, improving business processes, and unlocking your practice's full potential.Balancing the demands of running a dental practice with personal well-being is an ongoing challenge. This episode explores how fostering a healthy work-life balance is crucial for preventing burnout and maintaining professional growth. We also delve into the challenges of dental team turnover and the evolving job market, offering insights on how Dentist Job Connect can simplify your hiring process. Dr. Goodman's invaluable advice and personal anecdotes serve as powerful reminders for all dental professionals to prioritize self-care while striving for excellence in their careers. Tune in for an episode that promises to enrich both your professional and personal life.At DPH, we are coaches who have accomplished what we teach. Everything has been tried and tested and we have the experience to back it up. If you are looking to take your practice to the next level with a coach with REAL Experience, go to www.DentalPracticeHeroes.com Are you ready to completely systematize and document the way you do things at the practice. The DPH OmniPractice Total Team Success Program is just that. Online Instruction, one on one sessions, sample documents, and worksheets...We take your office through 7 phases of practice transformation and teach you how to manage it all with your team. If you want a team driven systematized practice, go to dentalpracticeheroes.comDPH CoachingAt DPH, we don't coach you on anything we haven't personally accomplished ourselves. We provide: One on One Coaching for Doctors, or Doctors and Teams Group Coaching Programs for Teams Minicourses on every practice management topic you need to know Team Coaching for your Front Desk Exactly what you need to level up, whatever level of practice you are at. Visit www.dentalpracticeheroes.com to Learn more, and check out our new 7 Phase OmniPractice Total Team Success Program to learn how to systematize your office, all while creating a leadership team to help you manage it all.

Coffee House Shots
Has there been a CCHQ candidates stitch up?

Coffee House Shots

Play Episode Listen Later Jun 6, 2024 13:46


Conservative grassroots are up in arms over the installment of Tory party chairman, Richard Holden, as the candidate for Basildon and Billericay, a safe seat. The local association was given a shortlist of one by CCHQ. Katy Balls talks to James Heale and commentator and Conservative peer, Paul Goodman. Produced by Cindy Yu.

Coffee House Shots
Can Keir Starmer control the Labour left?

Coffee House Shots

Play Episode Listen Later May 31, 2024 18:02


Keir Starmer has began a purge of pre-existing candidates and MPs who risk frustrating their election campaign. There is an ongoing row about whether Diane Abbott, the former shadow home secretary, will be barred from standing. Angela Rayner has now weighed in saying she 'sees no reason why Diane Abbott can't stand for Labour'. Could this become a problem for Keir Starmer? James Heale speaks to Fraser Nelson and Paul Goodman. Produced by Natasha Feroze and Oscar Edmondson. 

Building for Digital Equity Podcast
Paul Goodman on Advocacy, Accessibility, and Broadband Equity with C4AT - Building for Digital Equity Podcast Episode 20

Building for Digital Equity Podcast

Play Episode Listen Later May 23, 2024 15:55


In this episode of the Building for Digital Equity Podcast, Chris interviews Paul Goodman from the Center for Accessible Technology (C4AT) about his work advocating for broadband accessibility and affordability. They discuss the importance of community input, California's exciting broadband initiatives, and the challenges of making technology accessible for people with disabilities.

The Simpsons Index
Ep255 Exit Through The Kwik-E-Mart (Guest: Paul Goodman of Quest Fantastic & One Good Thing)

The Simpsons Index

Play Episode Listen Later Apr 11, 2024 61:04


Elliot Jay O'Neill & BT Calloway are joined by Paul Goodman to review; S.23 E.15 “Exit Through The Kwik-E-Mart”   This is a Side Quest Studios Production Huge THANK YOU to our Heroes over at Patreon  Grant Prusi // 16_oz_mouse // Philip Wolf // Timothy Burleson // Stephanie // Chris Tar // AlmightyK // Kaleb982 // Anthony m. // nickibis // Teresa // David James Young // Paul Salt // Paul Goodman   You too can become a Hero by supporting us on our Patreon page and you'll unlock a bonus podcast EVERY WEEK plus access to our back catalogue of over 160 exclusive podcasts! www.patreon.com/sidequeststudios    PLUGS   Paul is reviewing bad movies with his friend Paul over at One Good Thing https://link.chtbl.com/ogtpod   Paul is also part of Quest Fantastic! An incredible actual play podcast for fans of Dungeons & Dragons and Orbital Blues https://linktr.ee/questfantastic   Pulp Fury Radio; our fiction anthology podcast. Season 1 available now at www.pulpfuryradio.com    I'm -tagging- our web series www.daveplusone.com    We reviewed Game of Thrones in reverse order at “Thrones Of Game”    All the links to our socials are here  Facebook  Twitter  Instagram

Everyday Practices Podcast
Episode 228 - Dentist-ing, Innovation & Community

Everyday Practices Podcast

Play Episode Listen Later Apr 3, 2024 33:51


In this episode of Everyday Practices Dental Podcast, co-host Regan Robertson is joined by guest Dr. Paul Goodman of Dental Nachos. They discuss challenges faced by dentists in adopting new ideas and technologies, as well as proactive decision-making in practice management. Dr. Goodman also highlights the upcoming Dental Nachos event taking place this weekend, which focuses on the critical question of whether to sell a practice to a DSO or pursue independent growth.

Coffee House Shots
Could Jonathan Gullis be another Lee Anderson?

Coffee House Shots

Play Episode Listen Later Mar 27, 2024 11:19


After the resignations of two ministers last night, No. 10 carried out a mini reshuffle, which included some controversial decisions. In particular, the appointment of the outspoken Red Wall MP Jonathan Gullis had some questioning whether Rishi Sunak was making another Lee Anderson-style mistake. James Heale talks to Katy Balls and former editor of Conservative Home, Paul Goodman. Produced by Cindy Yu and Patrick Gibbons.

Dental All-Stars | Dental Practice Training & Systems
Find, Inspire, and Train an Associate

Dental All-Stars | Dental Practice Training & Systems

Play Episode Listen Later Mar 20, 2024 36:56


Join us on Dental All-Stars where Dr. Paul Goodman discusses the ABCs of successful dentistry (Always Be Connecting) and more! Join us at the Practice Growth Summit in May! Resources:Practice Growth Summit 2024Dentist Job ConnectAll-Star's Hiring ServicePractice Growth Guide DownloadDental Practice Growth Webinar Join us for The All-Star Practice Growth Summit!This year we'll be hosting the nation's top doctors and teams from May 17th through the 18th at the beautiful Lago Mar Beach Club and Resort in Fort Lauderdale Florida.Click here to learn more. Join us for The All-Star Practice Growth Summit!This year we'll be hosting the nation's top doctors and teams from May 17th through the 18th at the beautiful Lago Mar Beach Club and Resort in Fort Lauderdale Florida.Click here to learn more.

Coffee House Shots
Will Gove's extremism definition worsen Tory divides?

Coffee House Shots

Play Episode Listen Later Mar 14, 2024 11:05


Michael Gove has unveiled the government's new legal definition of extremism, which will decide whether organisations can receive government money. Conservative MPs, and three former Conservative home secretaries, have said doing would be a mistake. Is Gove doing more harm than good? Max Jeffery speaks to Katy Balls and Paul Goodman, former editor of Conservative Home.

The Productive Dentist Podcast
Episode 199 - Transitions: DSOs vs. Private Practice

The Productive Dentist Podcast

Play Episode Listen Later Mar 11, 2024 29:00


In this episode of award-winning The Productive Dentist Podcast, your host Dr. Bruce B. Baird is joined by Dr. Paul Goodman of Dental Nachos. This influential pair discuss the ever changing landscape of the dental profession, DSOs, private practice, ownership, the challenges of finding and nurturing associates, and the importance of embracing change. 

The Dentalpreneur Podcast w/ Dr. Mark Costes
1920: The Ownership Skill Set

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Feb 15, 2024 42:24


On today's episode, we're thrilled to have Dr. Paul Goodman, a renowned figure in the dental community, join us. Known affectionately as Dr. Paul Nacho Goodman, he brings a wealth of experience from owning practices in the Philadelphia area to leading the Donald Nachos group, a vibrant community of over 45,000 dental professionals focused on positivity and collaboration in dentistry. We dive deep into the essence of dental education and practice, highlighting the innovative approaches at Midwestern dental school that emphasize production awareness alongside clinical skills. Paul shares insights on the importance of business acumen, the realities of dental practice ownership, and the critical need for new dentists to understand the business side of dentistry from the get-go. Dr. Goodman also brings up Dentist Job Connect, a unique platform designed to bridge the gap between dental practices seeking associates and dentists looking for opportunities, emphasizing the necessity of a supportive and educational community in navigating the dental profession's challenges. For listeners eager to learn more about transforming dental practice management, leadership, and the profound impact of community and mentorship in dentistry, visit dentistjobconnect.com. EPISODE RESOURCES Dentistjobconnect.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

The Dental Marketer
MME: The Dual Role of Culture and Finance in Your Dental Practice | Dr. Paul Goodman

The Dental Marketer

Play Episode Listen Later Jan 29, 2024


‍‍Ever wonder how leading your dental practice with a positive culture and strong financial awareness can result in enhanced patient care and increased profitability? In this episode, I engage in a thought-provoking conversation with seasoned dentist, Dr. Paul Goodman. We delve into Paul's extraordinary journey, highlighting how engaging a people coach early in his career spurred the creation of a positive work environment and nurtured accountability among his team. However, Paul candidly admits to an overlooked aspect – a keen focus on the numbers – and stresses the value of having a professional guide the financial trajectory of the dental practice.As the conversation deepens, we examine the boundaries of third-party software and its ability to interpret data, advocating the need for an unbiased coach or consultant. Dr. Goodman clearly illustrates the pivotal role of a balanced approach towards managing both the people and profit aspects of your dental practice. And how, as an incredible ripple effect, this can significantly transform the patient-care experience while amplifying profits. He concludes by sharing practical advice on maintaining consistency with essential practices like morning huddles and team meetings, and the importance of reverting back to basic principles to deliver excellent patient care.What You'll Learn in This Episode:The significant role of a people coach in creating a positive work environment.The importance of understanding and managing financial aspects of your dental practice.The power and limitations of third-party software in data interpretation.The magic of finding balance in managing both the people and profit parts of your practice.Practical tips on maintaining consistency in practice and the relevance of fundamental principles in delivering excellent patient care.Tune into this episode now and learn how to lead your dental practice to its utmost potential!‍You can reach out to Dr. Paul Goodman here:Dental Nachos Website: https://www.dentalnachos.com/Dentist Job Connect Website: https://www.dentistjobconnect.com/‍Mentions and Links: Podcasts/Publications:Entrepreneur On FirePeople/Public Figures:Dr. Mark CostesDr. Jeffrey GoodmanMarc DorioAndy ReidCarol KivlerBrands/Businesses:Kansas City ChiefsKivler CommunicationsPhiladelphia EaglesThom McAnTools/Applications:Zoom‍If you want your questions answered on Monday Morning Episodes, ask me on these platforms:My Newsletter: https://thedentalmarketer.lpages.co/newsletter/The Dental Marketer Society Facebook Group: https://www.facebook.com/groups/2031814726927041‍Episode Transcript (Auto-Generated - Please Excuse Errors)‍Michael: Hey Paul, so talk to us. What's one piece of advice you can give us this Monday morning? Paul: Thanks for asking me that. It's really such a great question. As a medium aged dentist, so I'm going to graduate in 2002. One thing I, I, there's this list my coach taught me, Michael, keep doing, start doing and stop doing.So one thing that I am glad I did early in my career earlier than most dentists was I hired a people coach. I hired a team management coach. I was very into creating a culture. that I knew how to run it. I knew how to manage people. I knew how to develop accountability, and I will forever be grateful for both that coach and myself.I'll give myself credit for paying attention to the morale of the people that work in our dental office. The piece of advice that I wish I did that I did not do was I did not hire someone to take a hard look at the numbers inside of my dental practice. I was much more into feelings. I worked with my amazing dad.Uh, who is a fantastic mentor and friend, passed away in 2016, um, another person I'll forever be grateful to. But his generation of dentists, they're kind of like, ah, we take some insurance, keeps us busy, you know, and we were, I was not paying attention to the write offs, the adjustments. We were making excuses and I wish, Michael, that I paid more attention to the numbers earlier in my career.So that I could have been more patient centered, more profitable, been able to have a better work life balance. So that is my advice. it might not be me who said this, Michael, but when you pay, you pay attention, right? So pay someone to help you look at how numbers and money works inside of your practice.I'm now friends with the amazing Dr. Mark Kostas, he's sponsored my group. I wish I'd cross paths with someone like that back in 2007. These things did not exist. I miss so many of these dentists. I sound like the media mage guy. Michael, but you're so lucky to have this. I had to walk uphill both ways to school in the snow back in my early dental days, but there were no Facebook groups, no podcasts, no Instagram, no amazing things like this.So that's my advice. Pay someone to help you pay attention to your numbers as early as possible in your practice ownership journey. Michael: What about when you see these, I guess, like third party software companies, right? That they're like, yeah, we can take your analytics. We figure everything out. Is that good enough?Well, Paul: I would say it's a, it's a start, but two things. You have these fancy watches, right? It could tell you how you sleep. It could tell you you're drinking enough water, but you need someone to interpret it. You need someone to guide you. So I think by It is. It is a step in the right direction. Like when people use my fitness pal and track what they eat each day, it's a step in the right direction to track.But the end part to that is you just need someone who's not part of your business, not emotionally invest in your business, who can come in and help you with the reality of what happens. Maybe you're doing better in an area than you thought. Maybe you're doing, more profit than one section of, I don't know, your implant dentistry, but your hygiene, there's too many write offs because you take too many PPO.So I like software that helps you track, my group, and I would just put the and part and get a coach or consultant who can help you interpret it. Gotcha. And Michael: now rewind a little bit. You mentioned about you hired a people's coach. for what, for like the team or what is that all about?Paul: Yeah, well, when I joined my dad and his partner, they were two awesome guys, but they went to dental school, they did the Air Force and Army. My dad was, worked at Tom McCann's, the shoe store. They had no training on how to manage people. So there were no systems with even how people showed up, what people wore to work.There was a lot of friction, a lot of drama in the office. I do want to give a shout out to teams. I now have four businesses, two dental practices, dental nachos, dentists, job connect, and. You are literally shoulder to shoulder with your team like I am all day, and there's a lot of stress with that.There's a lot of friction in a dental office, and it's normal, right? People go, you know, I treat my office like family, like family. I go, Oh, you fight three days into your vacation like my family does too? Because You've got to honor the team in this. We are like so close to each other all day long playing this game physically, dental nachos.I've got people on zoom over here. So I want to share that if you don't master or at least learn how to manage the people part of your team, you know, just as simple as this, like if four people show up on time and two people don't. The four people go, why should I show up on time? So I met the amazing Carol Kivler, Kivler Communications.She's still someone I know today. And I said, I said to her as a kid, I would ask a question. I go, what do you do, Mrs. Kivler? And she goes, I teach people how to make peanut butter and jelly sandwiches. And I said, I'll never forget when she said that to me as a seventh grader. I said, what does that mean?She basically went to a community college and she would teach people about communications. And she would have bread and peanut butter and jelly. And she said, teach me how to make this sandwich. And they'd say, open the bread and she'd rip it open and half would fall on the floor. She goes, what next? She goes, put on some peanut butter.She'd take her whole hand in the peanut butter and slap. She goes like this. And it just showed how it's easy to not be able to communicate your message to people. So she did a whole year training for us, with the team. And what was really magical about that, Michael, it gives me chills to this day, is when I, you know, this was invest a lot of time and money, right?This is 2010. So this is not 2024. So we. took a day off a week. We paid our team. We paid her. And I got these amazing messages from the team at that time that said, thank you so much, Dr. Paul, for bringing in Carol Kivler. Not only did this help me in my profession here at the office as a hygienist, it helped me with my relationships with my family.It helped me with my sister because the same skills are used and made people like, you know what? I am kind of a jerk to people. I didn't even know it. I do. I'm too reactive. We talk about putting deposits in people's emotional bank account. Recognize behavior is repeated. People don't argue with their own decisions.You know, people say, Michael, about coaching. Sometimes people say, I don't need a coach. It's just common sense, right? All coaches do teach common sense, right? people have apps in their phone to remind them to drink water, right? you can't remember to drink water. Maybe it's common sense, but having accountability for these things in a group.So that was the people coach and I'm, I would encourage both pay attention to the people part. And the profit part, because these are private practices and when your profitability, patient centered care is always the most important, profitability one egg. The more money you make, the more freedom you have.You can give your team raises, you can invest in new equipment. There's so many things more profit can give you. It doesn't mean so the owner of the dentist can buy their third beach house. It can mean so many things that are amazing to everyone in the office, patient's team and the practice owner.Michael: Gotcha. Okay. So then real quick, how do you stay consistent with these two practices and teachings? Because I feel like you can, you know, you go to a CE course, you take some of your team members, they're on a high, they're like, yeah, we're going to do this. And then like a month, two months later, you're just, they're like, let's be real guys.Stuff is happening. We can't do that right now. How do you go Paul: back to that? So really good is one is, It's expecting perfection is just a way to be miserable in anything that you do, whether you're a parent, whether you're working out, whether you're a practice owner, but being consistent and always trying to return to fundamentals.So one thing we have, we have morning huddles, it's a non negotiable morning huddles, team meetings. I give my brother, Jeff Goodman, Dr. Jeff, I'm going to a ton of credit. We have, um, checklist that we use each day and we strive our best. I tell people to say, don't try, say strive, right? Sounds better. So we strive our best and listen, when we go off script or something happens, you know, that is not the way we expected.How do we get back on track? So we have. Accountability measures like actual checklists, morning huddles, consistent team meetings. I will share in the most authentic way I've been a dentist like this. Most things that dentists think are a waste of money, like having their team sit down for a team meeting, is what's costing them money.When dentists don't think I can take a day out of my office because I can't cancel hygiene to go and learn something new at a CE course, that's costing them money. And it's normal to get stuck. In your own habits rut so negative michael just normally get stuck in your own bubble I mean i'm in my office today.We have we literally have like five dentists here today. It's still lonely It's I mean, we have five dentists. We have a prosthodontist. We have uh, no four dentists, you know Me two other gps. It's like we're in our own little caves, right? Get out of your cave learn from other people So i'm always saying, you know, it's a it's a mark costas quote He says, uh, the number of uncomfortable conversations willing to have Determines your success in life.I don't know if he made it up or not. And that you gotta have some uncomfortable conversations with people We went out of network with insurance two years ago. That was a big uncomfortable conversation I'm, not saying people should do that tomorrow But pay attention to what some of these plans are paying you so you can maximize your own happiness Yeah, Michael: man, that's so tough though paul sometimes like to get out of your own You know, I mean to say we're gonna not do two days of work, which is money coming in Instead we're gonna have a team meeting and sit down and then I feel like if you are debating that How much faith do you have in your team, then?You know what I mean? It kind of And also Paul: I'll share, I love, you're right, it is hard. But here's the thing the pandemic has shown us. If I think of my office day, in this moment, I'm in my dental office. I'd say 20 percent of the people worked here before the pandemic, just 20%. That means there's like 80 percent new people.So you need these team meetings and accountability measures because somebody moves to freaking Napa Valley and quits dentistry. Hygienist decides to stay home with their children. Somebody's not the right fit for your office. So for you to be able to deliver awesome patient care, always number one. And be productive as possible, one a, you need to put the pieces in place and you need these training things.I don't, Oh, this is one thing I want to share if I have time. So I had this awesome coach, Mark Dorio, who's also one of my implant patients. He signed all the HIPAA releases. I'm not going to get in trouble. And he talked about this. Um, Andy Reed used to be the coach of the Eagles. He's now the Kansas city chiefs coach.And he came and give a lecture to my study club years ago. And he says, during the week, Andy Reed trains the players. On Sunday, he coaches them. There's a difference between coaching and training. And too often, dentists just do the coaching during the day. And the team meetings and the morning huddles, that's the training you need to perform well during these dental days.So many times, dental offices just show up and play the game, try to fix their problems during the game. And we've seen this, whether it's the NFL or your dental office, you need these outside the game training days. Man, Michael: that's good. That's really brilliant, Paul: Paul. Awesome. Awesome. Well, they give Mark Doyo credit.He's the one who came up with it, but I, I, I copy, uh, smart people's ideas. And I really think about that. If you're listening, coaching and training are two different things. You cannot train during the game. You can only coach. So make sure you make time for training. Nice. Michael: Awesome. I appreciate your time, Paul.If anyone has further questions or concerns, where can they reach out Paul: to you? Well, first I want to say to you, uh, Guac Grateful is the highest level of thanks for doing things like this. I learned so much from podcasts every day on the treadmill, at the gym, walking around and listening to things like Entrepreneur on Fire, dental podcasts.So just creating this, Michael, you should be very proud of yourself for doing this because it's awesome. And people can reach out to me at dental nachos. com or Dennis job connect. com. I would love to connect with you. Always say the mission of dental nachos is ABC to FLA. Always be connecting to feel less alone.So I'd love to make a new friend with your audience. Michael: Awesome. So guys, that's going to be in the show notes below and Paul, thank you so much for being with me on this Monday morning episode. My Paul: pleasure.‍

Coffee House Shots
The Plot: part II

Coffee House Shots

Play Episode Listen Later Jan 25, 2024 13:51


Rishi Sunak seems to be facing his own 'plot'. But unlike in Nadine Dorries' now infamous book, it's not a secret cabal orchestrated by Dougie Smith hoping to depose him, but a mysterious rebel group, backed by Tory donors, who have been funding the polling we've seen in the Telegraph recently. The news today is that they have added Will Dry – Rishi Sunak's former pollster – to their ranks. Is this plot a serious and organised threat to Rishi's premiership? James Heale speaks to Katy Balls and Paul Goodman, editor of Conservative Home.  Produced by Oscar Edmondson. 

Coffee House Shots
Is there a plot to oust Sunak?

Coffee House Shots

Play Episode Listen Later Jan 15, 2024 14:34


Polling published in the Telegraph has ruffled more than a few feathers in Westminster today. The YouGov survey shows that the Tories are on course to lose half of their MPs – including eleven members of the cabinet – at the next election. Are the Tories heading for another 1997 moment? What should we read into the timing of the poll? James Heale speaks to Katy Balls and Paul Goodman, editor of Conservative Home. Produced by Oscar Edmondson. The Spectator is hiring! We are looking for a new producer to join our broadcast team working across our suite of podcasts – including this one – as well as our YouTube channel Spectator TV. Follow the link to read the full job listing: https://www.spectator.co.uk/article/wanted-a-broadcast-producer-for-the-spectator-2/

Coffee House Shots
Another by-election looms for Rishi

Coffee House Shots

Play Episode Listen Later Dec 14, 2023 10:03


The big political news today is the Standards Committee recommendation against Scott Benton, meaning a likely by-election in Blackpool South. He was the MP caught on camera by the Times in April, allegedly boasting about lobbying ministers for cash to a gambling firm. When will Rishi catch a break?  James Heale speaks to Katy Balls and Paul Goodman, editor of Conservative Home.

Role To Cast
What is Role To Cast?

Role To Cast

Play Episode Listen Later Nov 29, 2023 3:36


An Australian actual play podcast with trained actors, original music & homebrew campaigns. Each season explores a new TTRPG. Listen to a season of your favourite tabletop rpg or experience a game you haven't tried yet!Season 1 - Cyberpunk 2020 - 'Going Mainstream'Season 2 - Vampire The Masquerade - 'Adelaide By Night'Season 3 - Cyberpunk Red - 'Feed The Beast'Season 4 - Pulp Cthulhu - 'Ambrosia Island'Season 5 - Kids On Bikes - ‘Mystery Down Under'Season 6 - The Witcher RPG - ‘The Bloodsoaked Rose'Season 7 - Avatar Legends - 'Homeland'Season 8 - Starfinder - 'Among the Dust'Season 9 - DIE RPG - 'When The Party's Over'Season 10 - Listen to the trailer to find out!!Made possible by the support of our Patrons including -Elliot Jay O'NeillOliver Harker-SmithTim Harker-SmithFrozenKodaNickSapphoNobody FamousThank you! PATREONhttps://www.patreon.com/roletocastDISCORDhttps://discord.gg/Jj7wyjecWbTWITTERhttps://twitter.com/roletocast Role To Cast are:Sean Flierl https://twitter.com/SeanMeansJohnChris Bond https://twitter.com/BondingChrisPhil Harker-Smith https://twitter.com/SkkrufEllen Graham https://twitter.com/EllenKGraham1 Music by Paul Goodman, Max Garcia-Underwood, Gareth Chin, and Jamie HornsbyLogo Artwork by Jack Sumner Hosted on Acast. See acast.com/privacy for more information.

Coffee House Shots
Has Robert Jenrick gone rogue?

Coffee House Shots

Play Episode Listen Later Nov 29, 2023 12:27


Immigration Minister Robert Jenrick, long thought of as one of Rishi Sunak's closest allies in Parliament, hinted yesterday at a row with the Prime Minister. He had a plan to reduce immigration ready ‘last Christmas', he said. Why didn't Sunak take it anywhere? Max Jeffery speaks to Katy Balls and Paul Goodman.

The Dentalpreneur Podcast w/ Dr. Mark Costes
1849: Decoding Dental Practice Challenges Pt. 2

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Nov 15, 2023 26:13


On today's episode, we have the second part in a 2-part series from an event hosted by both Dr. Paul Goodman, Founder & CEO of Dental Nachos & Dentist Job Connect, and Dr. Mark Costes. Mark breaks down how to determine your baseline level of systemization. He discusses how to utilize foundational principles to inspire and motivate your team and lastly, analyzing and giving an objective score for leadership in your dental practice. Ready to elevate your dental practice? Check out the Dental Success Institute at https://www.truedentalsuccess.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

The Dentalpreneur Podcast w/ Dr. Mark Costes
1848: Decoding Dental Practice Challenges Pt. 1

The Dentalpreneur Podcast w/ Dr. Mark Costes

Play Episode Listen Later Nov 14, 2023 25:26


On today's episode, we have the first part in a 2-part series from an event hosted by both Dr. Paul Goodman, Founder & CEO of Dental Nachos & Dentist Job Connect, and Dr. Mark Costes. Mark discusses the transition from dental practice ownership to focusing on philanthropic work, sharing his journey from owning multiple practices to doing dentistry solely as a charitable act. He highlights the significance of systematic thinking in business operations, discussing the importance of operational systemization and creating frameworks for efficiency and effectiveness. He also delves into the concept of the ‘success tax', explaining that with greater success comes greater challenges, and stressing the importance of being equipped to handle those challenges. Ready to elevate your dental practice? Check out the Dental Success Institute at https://www.truedentalsuccess.com EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

A Way with Words — language, linguistics, and callers from all over
Take Tea for the Fever (Rebroadcast) - 31 July 2023

A Way with Words — language, linguistics, and callers from all over

Play Episode Listen Later Jul 31, 2023 53:45


Silence comes in lots of different forms. In fact, says writer Paul Goodman, there are several kinds: There's the noisy silence of "resentment and self-recrimination," and the helpful, participatory silence of actively listening to someone speak. Plus, the strange story behind the English words "grotesque" and "antic": both involve bizarre paintings found in ancient Roman ruins. Finally, the whirring sound of a Betsy bug and a moth's dusty wings give rise to picturesque English words and phrases. Plus millers, keysmash, subpar, placer mining, dinklepink and padiddle, machatunim and consuegros, and to clock someone. Read full show notes, hear hundreds of free episodes, send your thoughts and questions, and learn more on the A Way with Words website: https://waywordradio.org/contact. Be a part of the show: call 1 (877) 929-9673 toll-free in the United States and Canada; worldwide, call or text/SMS +1 (619) 800-4443. Email words@waywordradio.org. Twitter @wayword. Copyright Wayword, Inc., a 501(c)(3) corporation. Learn more about your ad choices. Visit megaphone.fm/adchoices