Podcasts about team training

  • 301PODCASTS
  • 516EPISODES
  • 35mAVG DURATION
  • 1WEEKLY EPISODE
  • May 1, 2025LATEST

POPULARITY

20172018201920202021202220232024


Best podcasts about team training

Latest podcast episodes about team training

The Optical Entrepreneur
Want More Freedom From Your Practice? These 3 Strategies Worked For Me.

The Optical Entrepreneur

Play Episode Listen Later May 1, 2025 13:14


You'll learn: How to get your team fully bought into the vision Why not doing weekly meetings is costing you The one shift that makes your team grow (and your business with it) If you want to travel more, step back a little, or just stop being the bottleneck in your own business—these strategies work.

Nurse Educator Tips for Teaching
Interprofessional Team Training: Online vs. In-Person?

Nurse Educator Tips for Teaching

Play Episode Listen Later Apr 30, 2025 22:10


Interprofessional team training (IPTT) prepares students from health care professions for team-based care. In this podcast with Dr. Allison Shorten, you will learn why IPTT is important. In their study with 866 students from 11 professions, they compared in-person and online delivery of IPTT: both groups improved, but the in-person delivery resulted in the greatest improvement. However, as Dr. Shorten explains, advantages from in-person delivery should be weighed against online logistical advantages. You can find more detail about the study in their article.   

The Productive Dentist Podcast
Fix Your Team Issues by Fixing Yourself (E.246)

The Productive Dentist Podcast

Play Episode Listen Later Apr 29, 2025 14:42 Transcription Available


In this candid episode, Dr. Bruce Baird shares why most team problems aren't really team problems—they're leadership problems. Learn how better onboarding, clearer expectations, and courageous conversations can radically change the culture, productivity, and future of your dental practice.

Bulletproof Dental Practice
These 3 R's will CHANGE YOUR PRACTICE

Bulletproof Dental Practice

Play Episode Listen Later Apr 17, 2025 24:04


The Bulletproof Dental Podcast Episode 390 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this conversation, Peter Boulden and Craig discuss the critical aspects of enhancing dental practice growth through effective communication strategies at the end of patient appointments. They emphasize the importance of exit verbiage, focusing on the three Rs: reappointment, review, and referral. The discussion delves into the psychology behind patient reviews, effective appointment wrap-up strategies, and building a referral culture. They also touch on leveraging team dynamics for growth and the role of AI in modern dental practices, concluding with the significance of team training and development for sustained success. TAKEAWAYS Exit verbiage can significantly impact practice growth. The three Rs are crucial: reappointment, review, and referral. Reappointment rates correlate with overall practice success. Patient reviews reinforce retention and loyalty. Effective appointment wrap-up strategies enhance patient experience. Building a referral culture is essential for growth. Team dynamics play a vital role in practice success. AI can streamline tasks and improve efficiency in dental practices. Investing in team training leads to better practice outcomes. Creating a supportive environment fosters employee engagement and growth. CHAPTERS 00:00 The Importance of Exit Verbiage 03:03 The Three Rs: Reappointment, Review, and Referral 06:07 Psychology Behind Patient Reviews 09:11 Effective Appointment Wrap-Up Strategies 12:10 Building a Referral Culture 14:57 Leveraging Team Dynamics for Growth 17:58 The Role of AI in Dental Practices 21:01 The Value of Team Training and Development REFERENCES Bulletproof Summit Bulletproof Mastermind

Beer Business Finance
Data Analytics, Performance Measurement, and Sales Team Training with Pints, LLC

Beer Business Finance

Play Episode Listen Later Apr 13, 2025 51:29


Today on the podcast we hear from Dan Lust, Beverage Industry Consultant with Pints, LLC.Dan and I review the top challenges facing the industry and share data analytics, business planning, and performance measurement tactics for distributors and breweries. SummaryHot topics: Tariffs, pricing, and the importance of sales trainingStrategic growth planning tactics for breweries Tools to make data-driven decisionsKeys to brewery-wholesaler business relationshipsResourcesConnect with Dan at Pints, LLCGet the FREE beer wholesaler financial newsletter

FM Evolution
Managing Chaos: Crisis Leadership in Facility Management

FM Evolution

Play Episode Listen Later Mar 28, 2025 14:03


SummaryIn this episode of Service Evolution, host Jim Robinson explores the intricacies of crisis leadership across sectors like retail, hospitality, and facility management. The discussion pivots on the necessity of guiding teams through crises while promoting independence to reduce reliance on leadership during emergencies. Communication and repetition are underscored as vital tools in skill development and effective crisis management, echoing Tony Robbins' sentiment: "Repetition is the mother of skill."The conversation highlights the significance of morale maintenance, suggesting spontaneity as a means to alleviate stress and invigorate office atmospheres. Simple acts, such as buying lunch or coffee, are presented as ways to reset team dynamics and improve morale. Jim shares a poignant story of inadequate crisis handling—a property fire where the manager's failure to communicate escalated tenant stress—contrasting it with more successful management stories where calm conduct and organized communication were pivotal.Emphasizing the importance of mental health, Jim advocates for open conversations and support frameworks, promoting the idea of "adding certainty" to stabilize chaotic scenarios. He stresses that effective crisis management is a cornerstone of his business, and encourages ongoing dialogues about these experiences within the audience. In sum, the episode provides practical insights into leading teams through crises with an emphasis on preparation, effective communication, and morale-boosting to improve outcomes and foster resilience.Show Notes(00:00) Introduction(03:14) Crisis Management and Team Training(06:49) Fostering Office Spontaneity(11:35) Calm Crisis Management and Processing(13:41) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction Services

Hospitality Hangout
Guest Experience as a Strategy with Mike Fiato of Eurest

Hospitality Hangout

Play Episode Listen Later Mar 25, 2025 48:27


In an industry built on human connection, Mike Fiato brings more than leadership. He brings a philosophy rooted in care, purpose, and emotional insight. His passion for hospitality lives not just in the roles he's held or the book he's written, but in the way he sees people. Hospitality, to Mike, isn't a department. It's a strategy. And he's spent a lifetime showing what's possible when you lead with heart.Key Takeaways:• A trip to Disney showed Mike how small, purposeful actions can deeply impact guest experience and loyalty, inspiring him to transition from restaurant ownership to a career focused on hospitality leadership.• Mike advocates for empowering existing teams by adjusting training and culture to unlock potential. He reminds us that the storybook ending starts with support and clear expectations.• Mike celebrates chefs as central cultural figures in hospitality. He encourages visibility, interaction, and recognition of kitchen staff and believes their presence and energy bring warmth and authenticity to every guest interaction.• His book The Hospitality Edge captures decades of industry experience and uses stories to make abstract hospitality principles tangible. Think less glass slipper and more practical strategies that anyone in hospitality can use to elevate their team and service.• Mike believes leadership should create purpose driven work environments. When employees feel purposeful and empowered, they bring the spirit of Be Our Guest to life, turning ordinary moments into meaningful guest experiences.• Whether it is cafes, coffee shops, or airline lounges, Mike proves that hospitality principles work everywhere. A great guest experience does not require a castle, just people who care.• Hot takes. Hot or Not sparked sharp opinions. Which Came First? settled hospitality history with confidence. Fast Money proved that chicken tenders and pizza still reign supreme. Quick hits, bold answers, and plenty of laughs made it all game time gold.Thank you for tuning in to Hospitality Hangout, brought to you by Branded Hospitality Ventures. Stay connected for more inspiring stories, fresh perspectives, and the people like Mike Fiato who are bringing heart, purpose, and innovation to the world of hospitality. Episode Credits:Produced by: Branded Hospitality MediaHosted by: Michael Schatzberg, JImmy FrischlingProducer: Julie ZuckerCreative Director: Adam LevineShow Runner: Drewe RaimiPost Production: Three Cheers Creativewww.thehospitalityhangout.com

Puritan Evangelical Church of America
Refugee Good Neighbor Team Training with World Relief's Sero Ku Pt. 2

Puritan Evangelical Church of America

Play Episode Listen Later Mar 12, 2025 50:01


Ms. Sero Ku, Pastor's colleague at World Relief SoCal, gives some initial training for PRPC to explore potentially forming a Good Neighbor Team to an assigned refugee family. This is part two of two videos (including a number of workshop activity training aspects). Wednesday, March 12, 2025.

Puritan Evangelical Church of America
Refugee Good Neighbor Team Training with World Relief's Sero Ku Pt. 1

Puritan Evangelical Church of America

Play Episode Listen Later Mar 12, 2025 35:19


Ms. Sero Ku, Pastor's colleague at World Relief SoCal, gives some initial training for PRPC to explore potentially forming a Good Neighbor Team to an assigned refugee family. This is part one of two videos (including a number of workshop activity training aspects). Wednesday, March 12, 2025.

Business of Fitness with Jason Khalipa
136: Fatherhood's Impact on My Jiu-Jitsu - Nicky Rod The Black Belt Slayer

Business of Fitness with Jason Khalipa

Play Episode Listen Later Feb 28, 2025 46:13


In Episode 136 of The Jason Khalipa Podcast, Jason Khalipa and Gabe Yanez sit down with the "Million Dollar Grappler", The "Black Belt Slayer" the one, the only Nicky Rod to talk about how becoming a father has shaped his Jiu-Jitsu career and mindset. They dive into his training philosophy, the rise of no-gi grappling, and how he stays sharp in competition while balancing family life. Whether you're into fitness, personal growth, or just curious how one of the world's best grapplers does it, this episode has something for you. Don't miss this inspiring conversation with one of the top names in the sport!Code: JKPODCAST for 50% off Lab Work at BlokesFor Him: https://blokes.co/jkpodcastFor Her: https://choosejoi.co/jkpodcastNever let momentum get to zero. Listen to the Jason Khalipa Podcast every Monday and Thursday on Apple Podcasts, Spotify, or YouTube.Follow Jason: https://instagram.com/jasonkhalipa?igshid=MzRlODBiNWFlZA==Follow TRAIN HARD: https://www.instagram.com/trainhard.fit/?hl=enNever Zero Newsletter: https://www.th.fit/NCFIT Programming For Gym Owners: https://www.nc.fit/programmingPhilanthropy: https://avaskitchen.org/Chapters:0:00 - Nicky Rod's $1 Million Grappling Win! 2:08 - Upcoming Tournaments: What's New in CJI?6:23 - How Free Access Boosted Match Popularity!8:15 - Need More Rivalries? Enhance Your CrossFit Experience!12:06 - How Fatherhood Changed Nicky's Jiu-Jitsu Game!14:06 - Jiu-Jitsu: The Secret to Better Focus and Clarity!17:46 - Teamwork & Continuous Improvement: The Key to Winning!19:32 - Nicky's Secret Strategies for Beating Opponents!22:59 - Team Training at The B Team: Get Better Together!24:45 - Coaching Tips: Mindset Matters for Athletes!28:13 - The Power of Diverse Experiences for Kids!29:46 - Balancing Competition and Strong Family Ties!33:03 - How to Keep Fun Alive After Having Kids!34:41 - Flexible Parenting: A Path to Jiu-Jitsu Success!38:25 - Gi vs. No-Gi: Which Training Style Should You Choose?40:12 - Why No-Gi Grappling is Taking Over!43:38 - Health Hacks: Diet and Blood Work for Fitness!45:22 - Upcoming Events: Nicky's Shoutout to Fans!

The Gearbox Podcast
David Toole Shares Tips for Managing Multiple Auto Repair Shops

The Gearbox Podcast

Play Episode Listen Later Feb 20, 2025 78:17


Today, Jimmy Purdy and David Toole talk about the pros and cons of owning multiple repair shops. David emphasizes creating a strong shop culture, particularly when expanding locations. He shares advice on preforming reviews and evaluations of technicians to ensure they are aligned with shop standards and discusses the challenges involved in managing financial aspects of a growing business. 00:00 Streamlining for Growth and Profit07:52 Interviewing: Beyond Questions, Assessing Fit12:56 Repair Level Evaluation Process19:34 Embracing Classic Cars Against Trends24:41 Occasional Vehicle Mechanic Consultations27:42 Valley Springs Acquires Giant Tree33:51 Teen Driver Lands Job at 1739:36 "Transforming Work Culture"45:56 Balancing Workload and Staffing Ratio49:16 Learning from Skilled Shop Owners56:29 From Transformers to Team Investment58:43 Seeking Independence in Coaching01:08:05 Employment Regulations Hinder Productivity01:12:08 The "Unneeded Feeling" Dilemma01:17:08 Dave the Car Guy Updates

Cleve Gaddis Real Estate Radio Show
Understanding the Letter of Intent in Real Estate Transactions

Cleve Gaddis Real Estate Radio Show

Play Episode Listen Later Feb 18, 2025 12:00


On this episode of Go Gaddis Real Estate Radio, Cleve Gaddis dives into an important topic from our Team Training—the Letter of Intent. If you're navigating real estate transactions, understanding how this document works is crucial. Segment Highlights:

Humanize IT
Transforming Team Training in MSPs

Humanize IT

Play Episode Listen Later Feb 3, 2025 23:22


In this conversation, Matthew Hache discusses the importance of team training and building a strong culture within Managed Service Providers (MSPs). He emphasizes the need for organizations to embrace training as a means to retain talent and foster growth. The discussion covers various aspects of mentorship, the significance of understanding the business side of IT, and the concept of the 'Hero's Journey' in employee development. Matthew shares insights on how to create a supportive environment that encourages continuous learning and personal growth, ultimately leading to a more engaged and effective workforce.

Coaching Call with Amy Griffith
Live Team Training Call

Coaching Call with Amy Griffith

Play Episode Listen Later Jan 16, 2025 27:51


Ep 67 - LIVE TEAM TRAINING CALL Today's coaching call is a TRUE real time training I did for my network marketing team. The topic is on a common statement I hear, "I'm doing the work but not seeing the results", and I know I've been in this situation before in my business, too. In this call, I share 4 main concepts as to why you might not be seeing the results you're expecting, and what to do about it to see some changes. I hope you enjoy this episode, please be sure to share on social media and tag me @itsamygriffith or @coachingcallpodcast, rate the show 5 stars if you feel inclined, and let me know your feedback. Love you !!!! Enjoy xo

Build Your Remarkable Practice for Chiropractors
044 - When to Hire an Associate: Key Steps for Sustainable Growth

Build Your Remarkable Practice for Chiropractors

Play Episode Listen Later Jan 2, 2025 31:29


Deciding when and how to hire an associate can make or break the success of your practice, and Dr. Kevin Day brings his expertise to this crucial topic. This episode dives into the key factors chiropractors need to consider before expanding their team, from evaluating patient volume and practice capacity to financial readiness and team preparedness. Dr. Day shares actionable advice on setting a clear vision, managing expectations, and implementing airtight systems to ensure a seamless associate integration. With insights on training your team, creating strong meeting rhythms, and preparing patients for change, this conversation is a must for chiropractors ready to grow their practice sustainably and effectively.Key Highlights00:53 – Dr. Kevin Day introduces his journey from starting a practice without systems to implementing TRP strategies and transitioning to a team-driven model.03:02 – The advantages of hiring associates and the importance of understanding when the timing is right to bring one on.04:14 – Key metrics for determining readiness to hire an associate, emphasizing the 80% capacity threshold.06:20 – Importance of recognizing that an associate's capacity may differ from the owner's, requiring clear expectations and communication.08:25 – Breakdown of different associate types: entrepreneurs, business builders, and caregivers, and aligning them with the practice's vision.11:31 – Setting realistic expectations for the first associate, including financial planning and understanding their role in patient volume and practice growth.15:20 – Clarifying that an associate's success depends on attracting new patients rather than solely taking on existing patient overflow.17:32 – The need for a robust marketing and operational plan before onboarding an associate to ensure quicker profitability and practice alignment.22:06 – Training patients to trust multiple doctors through consistent communication, shared case management, and strategic introduction to associates.25:37 – Building airtight systems, meeting rhythms, and reporting metrics to ensure smooth team integration and maintain patient retention. Resources MentionedRegister Now for the TRP Remarkable Team Building Immersion - January 31 and Feb 1, 2025 in Tampa, FL and Feb 28 and Mar 1, 2025 in Brisbane, AUS - https://theremarkablepractice.com/upcoming-events/ To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcastTo schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcastLearn what it takes to be Remarkable!: https://theremarkablepractice.com/Learn more about the Build Your Remarkable Practice: https://theremarkablepractice.com/build-your-remarkable-practice-podcast/Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast/Learn what it takes to be Remarkable!: https://theremarkablepractice.com/

Build Your Remarkable Practice for Chiropractors
042 - Level Up in 2025: Practical Tips to Grow Your Practice Profitably

Build Your Remarkable Practice for Chiropractors

Play Episode Listen Later Dec 19, 2024 30:01


Success in 2025 starts with the strategies you put into action today. This episode dives deep into practical, actionable steps to make the upcoming year your most profitable and impactful yet. From understanding your numbers to planning smart upgrades that add value for your patients, you'll learn how to optimize your practice for sustainable growth. Discover why aligning your pricing with inflation, investing in your team, and cleaning up your backend systems are essential moves to create a thriving, well-rounded business. Whether you're looking to refine your processes or completely transform your practice, these insights will help you launch into the new year with confidence and clarity.Key Highlights01:32 – The importance of reframing December as a productive month to set the stage for success in the upcoming year rather than slowing down.02:32 – Discussion on how end-of-year planning helps avoid a "January hangover" and ensures the new year starts strong with momentum.04:57 – The need for profitability in chiropractic to sustain growth, serve more people, and reinvest in the mission of delivering care.05:48 – Challenges chiropractors face with profitability, including understanding costs per visit and ensuring fee structures support team investments.09:26 – Strategies for fee increases, emphasizing the importance of aligning fees with inflation and implementing regular, systematic adjustments.13:26 – How to identify and highlight value upgrades in your practice to justify fee increases, from new technology to team training and enhanced services.20:40 – The mindset shift needed to approach fee increases as normal business practice, with examples from other industries to normalize the process.21:59 – Training your team to handle conversations about fee increases effectively and ensuring they are aligned with the vision for practice growth.24:20 – Why profitability is essential for reinvesting in areas like marketing, team building, and coaching to elevate the practice.26:31 – Encouragement to use the start of the new year as a time to clean up systems, improve efficiency, and implement growth strategies for a sustainable future. Resources MentionedRegister Now for the TRP Remarkable Team Building Immersion - January 31 and Feb 1, 2025 in Tampa, FL and Feb 28 and Mar 1, 2025 in Brisbane, AUS - https://theremarkablepractice.com/upcoming-events/ To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcastTo schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcastLearn what it takes to be Remarkable!: https://theremarkablepractice.com/Learn more about the Build Your Remarkable Practice: https://theremarkablepractice.com/build-your-remarkable-practice-podcast/Learn more about the Remarkable CEO Podcast: https://theremarkablepractice.com/podcast/Learn what it takes to be Remarkable!: https://theremarkablepractice.com/

Experts of Experience
#57 Why Your C-Suite Needs to Embrace AI for Customer Success

Experts of Experience

Play Episode Listen Later Nov 20, 2024 52:00


Want to navigate the complexities of digital transformation successfully? In this episode, Jonathan Murray, the Chief Strategy Officer at Mod Op and co-author of Getting Digital Done, outlines a step-by-step approach to integrating AI into your customer experience strategy. He explains how to build a solid data foundation and establish governance principles that will set your organization up for success. Plus, Jonathan and Lauren discuss the disconnect between leadership and customer needs, and how to bridge that gap using data-driven insights.Tune in to learn:Why organizations often resist new technologies due to fear and uncertaintyHow AI can enhance customer interactions through conversational experiencesHow AI can help rehumanize business interactions with customersWhy organizations must have the right data infrastructure to leverage AIWhy employee experience must be prioritized to ensure successful transformations–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

First Chair: PSIA-AASI Podcast
EPISODE 731 | National Team Training at Arapahoe Basin with Kevin Jordan

First Chair: PSIA-AASI Podcast

Play Episode Listen Later Nov 12, 2024 22:47


PSIA Alpine Team Member Kevin Jordan sits down with our podcast host, George Thomas at Team Training to chat about what the week of Training entailed. Kevin goes into detail talking about what the week holds and what the larger goals were to come from this event. There was more of a mechanical focus to this Training that involved some pre-work relating to the basic parallel turn. Kevin talks about what it's like to be a two-term member and how this term is already a bit different than the last. Tune in for much more and learn more at thesnowpros.org.

Remarkable Results Radio Podcast
From Daily Training to Daily Wins: Motivating Your Team [THA 404]

Remarkable Results Radio Podcast

Play Episode Listen Later Oct 25, 2024 40:41


Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black's Tire & Auto Service and David Boyes from Today's Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a "puzzle master," tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry. Dewain DeGarmo from Black's Tire & Auto Service David Boyes, President of ‘Today's Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes HERE Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Managing a Large Team (00:02:37) Challenges of Change (00:03:28) Joy in Team Development (00:04:14) Dwayne's Journey in the Industry (00:04:31) Becoming the Puzzle Master (00:06:05) Training Evolution (00:08:14) Competitive Training Environment (00:09:29) Unique Prizes in Training (00:11:05) Wrestling Belt as a Prize (00:11:21) Measuring Team Performance (00:12:05) Daily Training Consistency (00:14:06) Dashboard Insights (00:15:10) Building a Training Portal (00:16:02) Aggregating Training Resources (00:16:48) Challenges of Local Training Attendance (00:19:12) Balancing Work and Training (00:20:23) TPMS Training Insights (00:21:06) Generational Work Ethic Discussion (00:22:05) Microlearning for Team Training (00:22:21) Identifying Training Gaps (00:23:01) Investment in Training (00:24:25) Balancing Training Opportunities (00:26:15) Cultural Integration of Training (00:29:00) Importance of Communication Tools (00:32:45) Team Engagement Challenges (00:35:01) Culture of Continuous Learning (00:35:08) Incremental Improvement (00:36:14) Personal Ownership of Knowledge (00:36:29) User Motivation for Training (00:36:47) Boosting Training Scores (00:37:11) Conferences and Learning Retention (00:37:35) Custom Training Requests (00:39:58) Thanks...

The St.Emlyn's Podcast
Ep 246 - Simulation for Elite Team Performance with Andrew Petrosoniak at Tactical Trauma 2024

The St.Emlyn's Podcast

Play Episode Listen Later Oct 23, 2024 20:13


In this episode, recorded at Tactical Trauma 2024, Andrew Petrosoniak discusses real-world experiences in trauma care, and the innovative use of simulation to resolve systematic issues in blood delivery and overall trauma resuscitation protocols. Key takeaways include the concept of intelligent failure, reducing cognitive overload for medical staff, and the creation of efficient medical environments. Moreover, the episode delves into the significant improvements achieved through simulation, such as a 50% reduction in blood delivery times, and the integration of performance data to enhance CPR and clinical space design. Emphasizing the importance of using data to drive improvements, the conversation explores the implementation of roles like a CPR coach and the scalable application of these practices across individual, team, and systemic levels. Listeners are encouraged to view failures constructively and leverage simulations and data for better patient outcomes and team performance. 00:00 Introduction to Simulation in Emergency Medicine 01:05 A Real-Life Trauma Case 02:18 Identifying Systemic Issues 02:46 Implementing and Testing Solutions 05:45 The Concept of Intelligent Failure 09:41 Scaling and Impact of Simulation 10:22 The Power of Simulation in Experimentation 10:56 Data Integration in Healthcare and Sports 11:29 Evaluating CPR Quality Through Simulation 12:14 Using Data to Improve Clinical Performance 13:47 Designing Clinical Spaces with Simulation Data 15:28 Scaling Impact with Simulation 18:02 Efficient Team Communication in Trauma Bays 19:04 Broadcasting and Recording Simulations for Education 19:39 Conclusion and Future Directions The Speaker Dr. Andrew Petrosoniak is an emergency physician and trauma team leader at St. Michael's Hospital and an Assistant Professor in the Department of Medicine at the University of Toronto. He has completed a Master of Science in medical education where he focused on the use of in situ simulation (practice in the actual workplace) in procedural skill acquisition. Andrew's field of research includes in situ simulation and simulation-based technical skill acquisition. His work focuses on usability testing and the identification of personnel- and systems-based safety threats within acute care medicine. He is the principal investigator of the TRUST study (Trauma Resuscitation Using in Situ simulation for Team Training) that includes a partnership with human factors experts to evaluate systems and processes during high-stakes trauma simulations.

Building The Billion Dollar Business

In this episode, Ray Sclafani discusses the significance of capability decks for financial advisors, emphasizing their role in client engagement, education, and advocacy. He outlines the eight essential components of an effective capability deck and provides insights on how to build and maintain one that resonates with clients and prospects. This episode highlights the shift from traditional sales pitches to a more value-driven approach, fostering deeper relationships and sustainable growth in wealth management.8 Essential Capability Deck ComponentsWhy You Do What You DoWho Your Firm Is Built to ServeKnown Needs of Your ClientsUnknown Needs of Your ClientsSolutions You Provide to Your ClientsYour Unique, Client-Outcome-Oriented Wealth Management ProcessYour Team of Trusted Professionals (Internal and External)What Clients Should Expect If They Work with YouKey TakeawaysCapability decks are essential for client engagement.A well-crafted deck showcases your firm's unique value proposition.Regular updates to the deck keep it relevant and effective.Empower clients to advocate for your firm with the right tools.Include your team and their expertise in the deck.Use visuals and clear language to enhance understanding.References from this episodeSinek's famous Ted Talk on How Great Leaders Inspire ActionMaribeth Kuzmeski, founder and owner of Red Zone MarketingRRDAI-Generated Presentation ResourcesBeautiful.ai is an AI-powered presentation tool that helps you create professional-looking slides quickly with automated design features.Designs.ai offers an AI presentation maker that helps generate PowerPoint slides with easy-to-use templates and customization options.Tome is an AI-powered presentation tool that enables dynamic content creation with text prompts and integrates various media formats.Canva provides AI-driven features to create presentations with a wide range of templates, images, and icons.SlidesAI converts text into presentation slides using AI; automating the formatting and layout process.Microsoft PowerPoint Designer is an AI feature within PowerPoint that provides design suggestions based on your content.Prezi delivers an AI-powered platform to create engaging, interactive presentations with a zoomable canvas for dynamic storytelling.For more information click here to visit The ClientWise Blog.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTubeTo join one of the largest digital communities of financial advisors, visit exchange.clientwise.com.

Hey Docs!
Elevating Excellence: Transforming Orthodontic Practices for Lasting Growth

Hey Docs!

Play Episode Listen Later Oct 10, 2024 59:30


Welcome to the Hey Docs! Podcast with your host Jill Allen. Today I am joined by special guest Brian Wright from New Patient Group. In this episode we are talking tech, and how it can impact your growth. From changing your mindset, to being mindful of the technology and systems you are bringing into your practice we are covering it all. Let's get into it! Summary Brian Wright shares his background as a serial entrepreneur and how his experience in professional baseball shaped his career. He emphasizes the importance of having a growth mindset and investing in solutions to fix common problems in the orthodontics industry. He discusses the concept of customer service and how it should be defined as getting what you want from your customers and exceeding their expectations. Brian also highlights the significance of training team members in sales, leadership, and hospitality skills to create a unique and exceptional patient experience. In this conversation, Brian Wright discusses common complaints in the dental industry and highlights the importance of investing in high-quality services and partnerships. He emphasizes the need for orthodontists to shift their mindset from viewing certain expenses as costs to recognizing them as investments that can drive growth and success. Wright also emphasizes the significance of culture and leadership in creating a thriving practice. For new orthodontists, he advises being proactive, implementing systems and outsourcing from the beginning, and focusing on creating exceptional patient experiences. https://newpatientgroup.com/https://www.facebook.com/NewPatientGroup1/https://twitter.com/NewPatientGrouphttps://www.instagram.com/newpatientgroup/ https://www.linkedin.com/company/newpatientgroup/ https://www.youtube.com/c/NewPatientGroupHouston Takeaways Having a growth mindset and investing in solutions is crucial for success in the orthodontics industry.Customer service should be defined as getting what you want from your customers and exceeding their expectations.Training team members in sales, leadership, and hospitality skills is essential for creating a unique and exceptional patient experience.Reducing no-shows and improving conversion rates can significantly impact practice growth.Digital marketing and technology can be utilized to enhance the patient experience and improve practice efficiency. Investing in high-quality services and partnerships is crucial for the success of dental practices.Orthodontists should shift their mindset from viewing certain expenses as costs to recognizing them as investments that can drive growth.Culture and leadership play a significant role in creating a thriving dental practice.New orthodontists should be proactive, implement systems and outsourcing from the beginning, and focus on creating exceptional patient experiences.Chapters 00:00 Introduction and Background07:19 The Power of a Growth Mindset15:23 Redefining Customer Service in Orthodontics19:22 Investing in Team Training for Success21:53 Reducing No-Shows and Improving Conversion Rates25:27 Leveraging Digital Marketing and Technology for Practice Growth29:39 Common Complaints in the Dental Industry36:41 The Importance of Being Proactive43:46 Implementing Systems and Outsourcing from the Beginning50:44 The Significance of Culture and Leadership53:39 Advice for New Orthodontists Connect With Our Advertisers OrthoFi - startmoresmiles.comGreyFinch - https://greyfinch.com/jillallen/A-Dec - https://bit.ly/3ZtGyRFSmileSuite - http://getsmilesuite.com/ Donate to 180 Ministries -  Donate to 180 Ministries (bloomerang.co)Learn More - www.180ministries.net Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice? Reach out to me- www.practiceresults.com.     If you like what we are doing here on Hey Docs! and want to hear more of this awesome content, give us a 5-star Rating on your preferred listening platform and subscribe to our show so you never miss an episode.    New episodes drop every Thursday!    Episode Credits:  Hosted by Jill AllenProduced by Jordann KillionAudio Engineering by Garrett Lucero

Bulletproof Dental Practice
Leadership, Balance & Fulfillment with Debra Nash

Bulletproof Dental Practice

Play Episode Listen Later Oct 9, 2024 67:16


The Bulletproof Dental Podcast Episode 371 TITLE: Leadership, Balance & Fulfillment with Debra Nash HOSTS: Dr. Peter Boulden and Dr. Craig Spodak GUEST: Debra Engelhardt-Nash DESCRIPTION: In this engaging conversation, Debra Engelhardt-Nash shares her extensive experience in the dental field, discussing the importance of disaster preparedness, team training, and creating a positive patient experience. The discussion highlights the significance of leadership, communication, and balancing PPO and fee-for-service practices. Dr. Nash emphasizes the need for a supportive community and the role of masterminds in overcoming challenges in dentistry. The conversation concludes with insights on finding fulfillment in one's dental career and maintaining a positive attitude. TAKEAWAYS: Debra Engelhardt-Nash is a well-respected figure in dentistry. Disaster preparedness is crucial for dental practices. Having specialized dental advisors can lead to significant savings. Creating a positive team culture enhances the patient experience. Training staff on customer service is essential. Navigating insurance can be challenging but is manageable. Fee-for-service practices require strategic planning. Leadership plays a vital role in practice success. Attitude can significantly impact team morale and patient care. Community support is invaluable for dental professionals. CHAPTERS 00:00 Introduction to Debra Engelhardt-Nash 02:04 Disaster Preparedness and Relief for Dental Practices 06:07 The Importance of Team Training and Culture 08:48 Navigating Insurance and Patient Relationships 12:04 Creating a Positive Patient Experience 15:02 The Role of Leadership in Dentistry 24:15 The Impact of Attitude on Practice Success 30:22 Balancing PPO and Fee-for-Service Practices 35:06 The Importance of Communication and Verbiage 41:20 Humanize Your Team 51:14 That Moment it's Time to Change Yourself  to Be Able to Grow Your Practice 1:03:08 Conclusion and Future Engagements REFERENCES Bulletproof Mastermind Bulletproof Summit Debra Englehardt-Nash

Left of Greg Podcast
Why High Functioning Teams Fail

Left of Greg Podcast

Play Episode Listen Later Oct 8, 2024 81:15 Transcription Available


Send us a textIn this week's podcast episode, we are joined by one of our Advisory Board members, Dr. Joan Johnston, to talk about why high functioning teams fail. With over 30 years of experience working with the Department of Defense, Dr. Johnston is an expert on decision making and simulation training. Throughout her career she has made a significant impact on advancing the science of Learning, Team Training, Decision Making under Stress, Performance Measurement, and Organizational Development.For this episode, we use the tragic incident involving the USS Vincennes where the guided missile destroyer accidentally shot down an Iranian passenger plane after mistaking it for an F-14 fighter jet, as a focal point of the discussion. Dr. Johnston walked us through the critical errors that were made during that incident, the role that stress plays on communication and decision-making, and she shares her insights on what it takes to build more resilient, high-performing teams.This episode is a powerful reminder of the human factors that influence decision-making and how easily things can go wrong—even with the best of teams. But it also provides a hopeful message: with effective training, strong leadership, and a commitment to learning from past mistakes, we can build teams that are more resilient, adaptable, and prepared to handle the challenges they face.Thank you so much for tuning in, we hope you enjoy the episode and please check out our Patreon channel where we have a lot more content, as well as subscriber only episodes of the show. If you enjoy the podcast, I will kindly ask that you leave us a review and more importantly, please share it with a friend. Thank you for your time and don't forget that Training Changes Behavior!Episode Linkshttps://www.ahrq.gov/teamstepps-program/index.htmlhttps://www.frontiersin.org/journals/psychology/articles/10.3389/fpsyg.2019.01480/fullSupport the showWebsite: https://thehumanbehaviorpodcast.buzzsprout.com/shareFacebook: https://www.facebook.com/TheHumanBehaviorPodcastInstagram: https://www.instagram.com/thehumanbehaviorpodcast/ Patreon: https://www.patreon.com/ArcadiaCognerati More about Greg and Brian: https://arcadiacognerati.com/arcadia-cognerati-leadership-team/

Club Solutions Magazine
Episode 93: Mastering Group Fitness with TRIBE Team Training

Club Solutions Magazine

Play Episode Listen Later Sep 25, 2024 53:09


Group training of all sizes has seen several advancements over time. TRIBE Team Training is one organization that's embraced these evolutions and is providing modern, holistic Group X offerings for club owners and operators. Taylor Gabhart, the editor of Club Solutions Magazine, recently sat down with TRIBE Team Training's Sue Richard, the co-founder and international coaching director, and Jeffrey Kline, the social media and marketing manager. They discuss the “why” behind TRIBE, how the company started, the organization's impact and more. Listen to the conversation here.

How to Succeed Podcast
How to Succeed at Understanding Your Sales Capacity

How to Succeed Podcast

Play Episode Listen Later Sep 10, 2024 30:08 Transcription Available


In this episode, we dive deep into understanding your sales capacity, capability, and competencies with our esteemed guest, Markku Kauppinen, CEO of Extended Disc North America. Markku, a frequent guest on our show, brings exciting news about a new collaboration between Sandler and Extended Disc: the Sales Capacity Assessment. The conversation explores the Sales Excuse Index, a metric that quantifies excuse-making behavior among sales professionals. Markku emphasizes the importance of identifying and addressing these tendencies to enhance sales performance.  As the discussion progresses, we discuss balancing strengths and weaknesses in sales, highlighting the need for persistence and prioritizing achievement over mere activity for long-term business success.   Timestamps:   00:00:00 - Introduction to Sales Capacity Assessment 00:05:30 - Importance of Assessments in Sales 00:08:28 - Attitude Towards Excuse Making 00:11:42 - Benchmarking Competencies 00:14:53 - Key Sales Competencies 00:16:20 - Difference Between Behaviors and Competencies 00:19:21 - Team Training and Individual Development 00:22:50 - Defining Success in Career 00:27:56 - Overcoming Challenges in Career Key Takeaways: Assessments like the Sales Capacity Assessment aid in hiring, training, and development. It provides insights into an applicant's natural behaviors and sales competencies, facilitating better hiring decisions. The assessment evaluates behavioral styles and competency levels in various sales areas. The Excuse Index within the assessment measures excuse-making tendencies and highlights areas for improvement. Benchmarking compares team performance against industry standards, crucial for the assessment process. It identifies both strengths and weaknesses, enabling targeted development plans. Individual learning paths can be tailored based on assessment results to address specific improvement areas. The assessment can be retaken every six months to monitor progress and adjust development plans. Success in sales involves balancing strengths with development areas. Consistent focus on critical sales activities is essential for achieving success. =========================================   SUBSCRIBE: https://podfollow.com/howtosucceed Don't forget to subscribe and leave us a comment!   =========================================   Follow Us:  Twitter: https://twitter.com/SandlerTraining Linkedin: https://www.linkedin.com/school/sandler-training/ Instagram: https://www.instagram.com/sandlertraining/ Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr   =========================================

Selling the Sandler Way Podcast
How to Succeed at Understanding Your Sales Capacity

Selling the Sandler Way Podcast

Play Episode Listen Later Sep 10, 2024 30:08 Transcription Available


In this episode, we dive deep into understanding your sales capacity, capability, and competencies with our esteemed guest, Markku Kauppinen, CEO of Extended Disc North America. Markku, a frequent guest on our show, brings exciting news about a new collaboration between Sandler and Extended Disc: the Sales Capacity Assessment. The conversation explores the Sales Excuse Index, a metric that quantifies excuse-making behavior among sales professionals. Markku emphasizes the importance of identifying and addressing these tendencies to enhance sales performance.  As the discussion progresses, we discuss balancing strengths and weaknesses in sales, highlighting the need for persistence and prioritizing achievement over mere activity for long-term business success.   Timestamps:   00:00:00 - Introduction to Sales Capacity Assessment 00:05:30 - Importance of Assessments in Sales 00:08:28 - Attitude Towards Excuse Making 00:11:42 - Benchmarking Competencies 00:14:53 - Key Sales Competencies 00:16:20 - Difference Between Behaviors and Competencies 00:19:21 - Team Training and Individual Development 00:22:50 - Defining Success in Career 00:27:56 - Overcoming Challenges in Career Key Takeaways: Assessments like the Sales Capacity Assessment aid in hiring, training, and development. It provides insights into an applicant's natural behaviors and sales competencies, facilitating better hiring decisions. The assessment evaluates behavioral styles and competency levels in various sales areas. The Excuse Index within the assessment measures excuse-making tendencies and highlights areas for improvement. Benchmarking compares team performance against industry standards, crucial for the assessment process. It identifies both strengths and weaknesses, enabling targeted development plans. Individual learning paths can be tailored based on assessment results to address specific improvement areas. The assessment can be retaken every six months to monitor progress and adjust development plans. Success in sales involves balancing strengths with development areas. Consistent focus on critical sales activities is essential for achieving success. =========================================   SUBSCRIBE: https://podfollow.com/howtosucceed Don't forget to subscribe and leave us a comment!   =========================================   Follow Us:  Twitter: https://twitter.com/SandlerTraining Linkedin: https://www.linkedin.com/school/sandler-training/ Instagram: https://www.instagram.com/sandlertraining/ Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr   =========================================

ACTivation Nation
How to Succeed at Understanding Your Sales Capacity

ACTivation Nation

Play Episode Listen Later Sep 10, 2024 30:08 Transcription Available


In this episode, we dive deep into understanding your sales capacity, capability, and competencies with our esteemed guest, Markku Kauppinen, CEO of Extended Disc North America. Markku, a frequent guest on our show, brings exciting news about a new collaboration between Sandler and Extended Disc: the Sales Capacity Assessment. The conversation explores the Sales Excuse Index, a metric that quantifies excuse-making behavior among sales professionals. Markku emphasizes the importance of identifying and addressing these tendencies to enhance sales performance.  As the discussion progresses, we discuss balancing strengths and weaknesses in sales, highlighting the need for persistence and prioritizing achievement over mere activity for long-term business success.   Timestamps:   00:00:00 - Introduction to Sales Capacity Assessment 00:05:30 - Importance of Assessments in Sales 00:08:28 - Attitude Towards Excuse Making 00:11:42 - Benchmarking Competencies 00:14:53 - Key Sales Competencies 00:16:20 - Difference Between Behaviors and Competencies 00:19:21 - Team Training and Individual Development 00:22:50 - Defining Success in Career 00:27:56 - Overcoming Challenges in Career Key Takeaways: Assessments like the Sales Capacity Assessment aid in hiring, training, and development. It provides insights into an applicant's natural behaviors and sales competencies, facilitating better hiring decisions. The assessment evaluates behavioral styles and competency levels in various sales areas. The Excuse Index within the assessment measures excuse-making tendencies and highlights areas for improvement. Benchmarking compares team performance against industry standards, crucial for the assessment process. It identifies both strengths and weaknesses, enabling targeted development plans. Individual learning paths can be tailored based on assessment results to address specific improvement areas. The assessment can be retaken every six months to monitor progress and adjust development plans. Success in sales involves balancing strengths with development areas. Consistent focus on critical sales activities is essential for achieving success. =========================================   SUBSCRIBE: https://podfollow.com/howtosucceed Don't forget to subscribe and leave us a comment!   =========================================   Follow Us:  Twitter: https://twitter.com/SandlerTraining Linkedin: https://www.linkedin.com/school/sandler-training/ Instagram: https://www.instagram.com/sandlertraining/ Facebook: https://web.facebook.com/sandlertraining/?_rdc=1&_rdr   =========================================

Coffee w/#The Freight Coach
1018. #TFCP - State Of Freight From A Fleet's Perspective!

Coffee w/#The Freight Coach

Play Episode Listen Later Aug 29, 2024 33:20 Transcription Available


Listen in today to hear one of the leading experts in the trucking industry, Harman Cheema! Cheema addresses some pressing challenges within the industry and workforce, the importance of team training and leveraging technology for a company's scalability, strategic approaches to the upcoming bid season, persistent sales efforts, and maintaining visibility with potential clients!   About Harman Cheema With over 18 years of experience in logistics, Harman has led Cheema to become one of the leading providers of Asset and 3PL solutions in the United States. Cheema Freightlines LLC and Cheema Logistics LLC offers dry and temperature-controlled truckload, intermodal, and LTL services to customers of all sizes and industries. As a highly successful transportation business leader, he has developed and maintained long-term relationships with customers, partners, and stakeholders, ensuring their satisfaction and loyalty. He has also applied my expertise in warehouse management, ocean, and new business development to create and execute strategic transportation plans that result in high profits, intelligent equipment utilization, and maximized team productivity. Additionally, he serves as a board member of the Washington Trucking Associations and Trucking Profitability Strategies conference, where he contributes to the advancement and advocacy of the trucking industry.   Connect with Harman Website: https://cheemafreightlines.com/  LinkedIn: https://www.linkedin.com/company/cheema-freightlines-llc/ / https://www.linkedin.com/in/larsward/  

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Unmasking Illusions: The hidden lies behind industry data trends and How they Lead to the Most Destructive Human Flaw

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later Aug 1, 2024 24:33 Transcription Available


Send us a Text Message.On-Site Workshop with a Six Figure Growth Plan - Click Here to Learn MoreLearn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies:  - Leadership- Sales Fundamentals- Hospitality- Consumer Psychology- Verbiage- PresentationLearn How to Apply the Skill Sets Above to each of the following:- Existing Patient Experience- New Patient Experience- New Patient Phone Call- Existing Patient Phone Call- Digital Workflow- Treatment Coordinator Exam- Doctor Exam- Financial Presentation- Pending Treatment FollowUp- Handling and Overcoming Objections - Trust & Communication Transfers - Digital Marketing- Patient Compliance- Clinical Assistant Chair Side Conversations- Clinical Assistant Conversation with Parents - Remote Monitoring (If, applicable) - Clear Aligner Starts and Profitability (If, applicable)What to Expect from Implementing the Above Skill Sets:- Improve Leadership and Culture- Improve Mindset and Motivation- Improve Employee Experience- Improve Patient Experience- Improve Patient Compliance- Increase Treatment Conversion- Increase Production - Increase Cash Flow- Increase Patient Referrals- Increase New Patients- Improve Efficiency- Improve Time Management - Improved Digital Marketing Presence- Improved Brand Awareness - Reduce New Patient No Shows- Reduce Existing Patient No Shows- Reduce Headaches, Stress and Chaos- Reduce Advertising Costs- Reduce Patient Non Compliance- Reduce Unnecessary Appointments Caused by Non ComplianceJob Descriptions that will Benefit from this On-Site Workshop:- Clinical Assistants - Concierges- Doctors - Front Desk- Receptionists- Treatment CoordinatorsAre you inadvertently setting your internal practice leaders up for failure?  What a great conversation with New Patient Group CEO, Brian Wright. What should you do to empower your leaders and put them on a path toward growth and benefits to your practice?Transforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whatever it is you desire, we believe experience will help you achieve it. We are the patient experience company and we revolutionize practices by transforming their culture, their employees and their digital marketing. By combining these three services together it creates a powerful force that works in harmony to achieve what you want by delivering employees and patients more than they would have ever expected. Choose any service individually or become a private client and achieve your best year ever or your money back .. Guaranteed. Private clients combine all three services (Leadership & Culture, Team Training, Digital Marketing) together to take over their community and leave their "competition" in the dust!Trusted by the Best Doctors: Jep Paschal, John Graham, Regina Blevins, Alyssa Carter, Jamie Reynolds, Stu Frost, David Boschken, Donna Galante, Boyd Whitlock, Bob Skopek, Byrn Cooper, Sean Carlson and Many More! 

The Remarkable CEO for Chiropractors
264 - Does Your Marketplace Know the Power of Your Product?

The Remarkable CEO for Chiropractors

Play Episode Listen Later Jul 30, 2024 40:55


In this episode, you'll discover:Defining your chiropractic USP for humanity (Unique Success Proposition) We have a SIMPLE and ELEGANT solution - don't confuse people You have a COMPELLING story - Are you telling it? Applying the principle of the “Hard-Easy” in practice It's never about price - it's always about VALUEEpisode Highlights00:57 - Gratitude for the in-person training and the power of the product they deliver.06:33 - Combining conversion and retention for better results.08:32 - The importance of understanding the core principles of chiropractic and their unique value proposition.10:48 - Reinvigorating the chiropractic process through a renewed understanding of the product's power.13:05 -  The importance of an immersive environment for chiropractors to level up and improve their skills.17:41 - The transformative concepts and takeaways from a recent event, including the importance of engaging people's hearts before their heads.19:31 - Removing interference to the flow of nerve impulses, likening it to CPR and the Heimlich maneuver.22:13 - The importance of addressing patients' belief systems for successful chiropractic care.25:06 - Addressing patients' belief systems before introducing chiropractic care.27:54 - Dr. Bobby chats with Dr. Andrew Powell from Success Partner, Better Balance Orthotics about a unique product that enhances patient outcomes through proprioception rather than traditional arch support. These orthotics stimulate foot muscles, improving posture, balance, and gait. Initially designed for scoliosis, they've been found to benefit people of all ages. Dr. Powell discusses how implementing these orthotics can boost patient results and significantly increase a practice's revenue. Discover the effectiveness of the product and its potential to boost profitability. Resources MentionedTo learn more about the REM CEO Program, please visit:  http://www.theremarkablepractice.com/rem-ceoBuild your dream team with Chiro Match Makers. Learn more at https://chiromatchmakers.com/For more information about Better Balance Orthotics please visit: https://betterbalanceorthotics.com/Subscribe to our newest podcast "Build Your Remarkable Practice" here: https://podcasts.apple.com/us/podcast/build-your-remarkable-practice-for-chiropractors/id1734107477  Schedule a Brainstorming call with Dr. PeteDr. Stephen's LinkedInDr. Peter's LinkedInThe Remarkable CEO WebsiteDr. Stephen's Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business

Long-Distance Worklife
Leading Through Conflict: Communicating Unpopular Policies

Long-Distance Worklife

Play Episode Listen Later Jul 29, 2024 21:34 Transcription Available


Marisa Eikenberry and Wayne Turmel dive into the complexities of leadership when confronted with disagreeable or unpopular policies. Learn effective strategies for communicating these policies to your remote or hybrid team, ensuring clarity, empathy, and maintaining morale. Wayne shares his extensive experience on how to handle the challenges of remote leadership, from understanding the reasons behind decisions to managing team pushback. Whether you're a seasoned manager or new to leadership, this episode offers valuable insights for navigating conflict and leading with confidence, no matter where your team is located. Key Takeaways 1. Communication is a two-way process; it's crucial to listen as well as deliver the message. 2. Use rich communication mediums, like video calls, for delivering significant news. 3. Be transparent about what you know and don't know, and ensure ongoing dialogue. 4. Schedule follow-ups and one-on-ones to address individual concerns and questions. 5. Understand the technical, organizational, and personal implications of policy changes. Timestamps 00:00 Introduction: Welcome and Episode Overview 00:36 The Role of Leadership in Conflict Management 01:34 Effective Communication Strategies for Remote Teams 02:44 The Importance of Listening and Understanding Team Reactions 05:03 Steps to Ensure Clear Communication of Policies 07:39 Challenges of Delivering Bad News Remotely 11:04 Transparency and Trust: Handling Managerial Reservations 15:32 Managing Pushback and Ongoing Conversations 17:45 Team Training and Support for Policy Changes 20:05 Conclusion and Call to Action: Preorder The Long-Distance Leader Related Episodes Crucial Conversations: Navigating Communication Boundaries in the New Age of Remote Work Technology and Trust: Key Pillars of Remote Work with Terry Isner The Importance of Empathetic Conversations on Remote Teams with Robert Bogue Additional Resources Learn more about Wayne Turmel Email Wayne Turmel Connect with Wayne Turmel on LinkedIn Learn more about Marisa Eikenberry Email Marisa Eikenberry Connect with Marisa Eikenberry on LinkedIn Purchase a copy of The Long-Distance Leader Purchase a copy of The Long-Distance Teammate Purchase a copy of The Long-Distance Team The Kevin Eikenberry Group Pre-Order The Long-Distance Leader Perfect your remote leadership skills with the updated edition of "The Long-Distance Leader" by Kevin Eikenberry and Wayne Turmel, featuring new principles and proven strategies for today's hybrid work environments. Preorder: https://longdistanceworklife.com/LDL  Your Hosts Wayne Turmel: Master Trainer and Coach for The Kevin Eikenberry Group, co-author of The Long-Distance Leader: Rules for Remarkable Remote Leadership and The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere, and trainer of remote teams for over twenty years. Read More...  Marisa Eikenberry: Web developer, podcast editor, and technology support specialist for The Kevin Eikenberry Group. Has worked on a hybrid team for over 9 years. Read more... Subscribe to Long-Distance Worklife wherever you listen to podcasts. If you enjoyed this episode, please take a moment to rate the show 5 stars and leave a review! Connect with us: Instagram: https://www.instagram.com/longdistanceworklife/ YouTube: https://www.youtube.com/channel/UC2P22kW5iaX8zU3B0-HVCUA Website: https://longdistanceworklife.com/  TikTok: https://www.tiktok.com/@longdistanceworklife  Want us to answer one of your questions? Contact Us!  

Connecting the Dots
Training the next generation of physicians: should autonomy be the objective? with Dr. James R. Korndorffer

Connecting the Dots

Play Episode Listen Later Jul 18, 2024 34:37


James R. Korndorffer, Jr. MD MHPE FACS is Associate Professor and Vice Chair of Education in the Department of Surgery at Stanford University. Previously he served as Vice chair of Surgery at Tulane University Health Sciences Center in New Orleans. While at Tulane he also was the Surgery Residency Program Director, the assistant dean for Graduate medical education and the Medical Director of the Tulane Center for Advanced Medical Simulation and Team Training. He received his undergraduate degree in Biomedical Engineering from Tulane University, his Medical Degree from the University of South Florida College of Medicine and his Masters in Health Professions Education from the University of Illinois Chicago. His general surgery residency was completed at The Carolinas Medical Center in Charlotte, North Carolina and his Advanced Laparoscopic Fellowship was completed at Tulane University.He is actively involved in numerous national societies including the American College of Surgeons, the Society for Gastrointestinal and Endoscopic Surgeons, the Association for Surgical Education, and the Association for Program Directors in Surgery. He serves on the American College of Surgeons Committee on Validation of Surgical Knowledge and Skills, SAGES Fundamentals of Laparoscopic Surgery and Development Committees and also serves as the APDS research committee vice chair.Dr. Korndorffer has published over 60 papers in peer reviewed journals, 5 book chapters and has presented at over 100 national meetings. Dr. Korndorffer's clinical interests include minimally invasive surgery for gastrointestinal disorders and hernias. His research interests include surgical education, surgical simulation, patient safety, and patient care quality.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Noob School
Dr. Rebecca Heiss Turns the Tables at Noob School

Noob School

Play Episode Listen Later Jul 12, 2024 39:33


In this special episode of the Noob School podcast, the tables are turned as usual host John Sterling takes the hot seat as the guest. Dr. Rebecca Heiss, a renowned professional speaker, steps in as the host to delve into John's fascinating career and upbringing. Join us as we explore the journey that led John to master the art of sales, uncovering the pivotal moments and insights that shaped his success. This episode promises an in-depth look at the man behind the mic and his extraordinary path in the world of sales. Get your sales in rhythm with The Sterling Method: https://SterlingSales.co I'm going to be sharing my secrets on all my social channels, but if you want them all at your fingertips, start with my book, Sales for Noobs: https://amzn.to/3tiaxsL Subscribe to our newsletter today: https://bit.ly/3Ned5kL #SalesTraining #B2BSales #SalesExcellence #SalesStrategy #BusinessGrowth #SalesLeadership #SalesSuccess #SalesCoaching #SalesSkills #SalesInnovation #SalesTips #SalesPerformance #SalesTransformation #SalesTeamDevelopment #SalesMotivation #SalesEnablement #SalesGoals #SalesExpertise #SalesInsights #SalesTrends

The Team Member Perspective
Running effective team training meetings (Everquote Replay Pt. 2)

The Team Member Perspective

Play Episode Listen Later Jul 10, 2024 21:51


In this training replay with Everquote, Colter talks through different elements of effective trainings - from a team member's perspective. What makes an effective training? How should I structure team trainings in my agency? How often should we be training our teams? These are the questions Colter talks through in this training. This is Part 2 of 2.Learn more about us at https://www.tmperspective.comFollow us! https://www.instagram.com/teammemberperspectivehttps://www.facebook.com/profile.php?id=61558254003204

The Team Member Perspective
Running effective team training meetings (Everquote Replay Pt. 1)

The Team Member Perspective

Play Episode Listen Later Jul 10, 2024 20:26


In this training replay with Everquote, Colter talks through different elements of effective trainings - from a team member's perspective. What makes an effective training? How should I structure team trainings in my agency? How often should we be training our teams? These are the questions Colter talks through in this training. Learn more about us at https://www.tmperspective.com Follow us! https://www.instagram.com/teammemberperspective https://www.facebook.com/profile.php?id=61558254003204

MIKE'd UP MARCHEV | Travmarket Media Network

I just completed an eight week sales training session with a medical device sales team. On this comong Monday I will complete our time together with a quick review of a few major points. I thought it would be fun to share this session with you on this week's podcast. Let me know what you think.See omnystudio.com/listener for privacy information.

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Part 3 - How to Achieve the Pinnacle of Customer Service | Transform the Patient Experience with Cutting Edge Digital Marketing Strategies

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later Jul 1, 2024 44:03 Transcription Available


Send us a Text Message.Click here to learn more how innovative video marketing can help your practice by www.NewPatientGroup.comWhat if you could transform your business into a customer-centric powerhouse, delighting customers and boosting your bottom line? Our latest episode offers the blueprint for creating exceptional customer experiences that keep customers coming back for more. We tackle the crucial question every business owner must ask: "How do I get what I want from my team and customers while delivering unexpected experiences?" You'll learn how to foster a customer-obsessed culture, sharpen your leadership skills, and invest in continuous improvement to thrive in any economic climate. Plus, discover how superior presentations and experiences can maximize your customer conversion rates and cash flow.Personalized digital marketing is not just a trend; it's a game-changer. We break down the tremendous benefits of crafting unique, professional content over relying on generic, template-driven strategies. Hear about the importance of outstanding site speed and how it meets Google's stringent standards. Our discussion emphasizes the power of word-of-mouth marketing and customer retention, and how our custom web development solutions ensure client satisfaction and loyalty. With a focus on engaging video content and platforms like TikTok, we reveal how embracing these trends can set your practice apart and drive measurable business growth.Finally, we shed light on the pitfalls of finite-minded decision-making driven by cost-cutting and its impact on hiring less effective marketing companies. Learn why investing in high-quality content, innovative strategies, and superior experiences is ultimately more cost-effective. We also discuss the interconnectedness of business culture, leadership, and personal relationships in enhancing employee performance and customer satisfaction. From employing digital tools like the iTero scanner to adopting a hospitality mindset for a high-end orthodontic experience, this episode covers it all. Tune in to discover how to create an exceptional, customer-centric practice that stands out from the competition.New Patient Group - Transforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whatever it is you desire, we believe experience will help you achieve it. We are the patient experience company and we revolutionize practices by transforming their culture, their employees and their digital marketing. By combining these three services together it creates a powerful force that works in harmony to achieve what you want by delivering employees and patients more than they would have ever expected. Choose any service individually or become a private client and achieve your best year ever or your money back .. Guaranteed. Private clients combine all three services (Leadership & Culture, Team Training, Digital Marketing) together to take over their community and leave their "competition" in the dust!Trusted by the Best Doctors: Jep Paschal, John Graham, Regina Blevins, Alyssa Carter, Jamie Reynolds, Stu Frost, David Boschken, Donna Galante, Boyd Whitlock, Bob Skopek, Byrn Cooper, Sean Carlson and Many More!

Tad Talks Sustainability
Sourcing and Procurement Team Training: A Critical Element of Your Company's Scope 3 Program

Tad Talks Sustainability

Play Episode Listen Later Jun 28, 2024 25:00


When developing your company's Scope 3 program, it is critical to train and educate your sourcing and procurement teams. In this episode, Tad and Julianna discuss the key role your sourcing and procurement teams play in your Scope 3 program, how to bring these teams up to speed on sustainability and Scope 3, how to empower your sourcing and procurement teams to optimize your supplier engagement program with the goal of gathering primary data, and more. Interested in submitting a question for Tad to answer on an upcoming episode? Click the link below and scroll to the bottom of the page! SHOW NOTES: www.tadradzinski.com/tad-talks-sustainability-podcast/episode41-sourcing-and-procurement-teams

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Part 2 - The Three Ways to Achieve the Pinnacle of Customer Service | Transforming Patient Experiences through Continuous Training

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later Jun 24, 2024 35:22 Transcription Available


Send us a Text Message.www.NewPatientGroup.com - The Patient Experience CompanyTransforming culture, training and digital marketing practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whatever it is you desire, we believe experience will help you achieve it. We are the patient experience company and we revolutionize practices by transforming their culture, their employees and their digital marketing. By combining these three services together it creates a powerful force that works in harmony to achieve what you want by delivering employees and patients more than they would have ever expected. Choose any service individually or become a private client and achieve your best year ever or your money back .. Guaranteed. Private clients combine all three services (Leadership & Culture, Team Training, Digital Marketing) together to take over their community and leave their "competition" in the dust!www.WrightChat.comNew Patient Phone Call and Pending Treatment Followup! We answer your new patient phone calls, speak just like your own employee, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.  We can also handle your pending treatment list and get more patients back through the doors to purchase treatment. Grow six figures while watching us do the work! Trusted by the Best Doctors: Jep Paschal, John Graham, Regina Blevins, Alyssa Carter, Jamie Reynolds, Stu Frost, David Boschken, Donna Galante, Boyd Whitlock, Bob Skopek, Byrn Cooper, Sean Carlson and Many More! 

Grow Your Law Firm
Lead Conversion through Intake Team Training Success with Mary Ellen Murrah

Grow Your Law Firm

Play Episode Listen Later Jun 7, 2024 33:59


Welcome to episode 230 of the Grow Your Law Firm podcast, hosted by Ken Hardison. In this episode, Ken sits down with Mary Ellen Murrah, the Chief Strategy & Marketing Officer at Vista Consulting Team.   She joined the Vista Team in 2019. Mary Ellen spent more than 16 years managing and marketing a national, legal case management software company. That position introduced her to thousands of personal injury law firms across the country. She was a familiar face at annual legal events and a frequent voice on topics ranging from legal marketing to data integrity. Over the years, she's forged meaningful relationships with legal vendors, which has provided keen insight on almost every corner of the legal industry. She is skilled in identifying law firm business improvement opportunities and brings her extensive operations, team management, and industry knowledge to the Vista team. Mary Ellen has a true passion for tackling projects with common sense management. Her eye for detail, human resources experience, and deep operations skills are an asset to help law firms grow their businesses and help attorneys foster and maintain efficient, profitable practices. Mary Ellen lives in Baltimore, MD, where she and her wife orchestrate the chaos of life with two teenage boys and three rescue dogs. She enjoys crafting and baking with her family. With a passion for grammar, travel, and terrible puns, she feels she's landed at home with the Vista team.   What you'll learn about in this episode:   1. Take Away:     * Subtopic     * Subtopic 2. Take Away:     * Subtopic     * Subtopic 3. Take Away:     * Subtopic     * Subtopic 4. Take Away:     * Subtopic     * Subtopic 5. Take Away:     * Subtopic     * Subtopic   Resources:  Guest Socials   Additional Resources:    https://www.pilmma.org/aiworkshop https://www.pilmma.org/the-mastermind-effect https://www.pilmma.org/resources https://www.pilmma.org/mastermind

The Grow Show: Business Growth Stories from the Frontlines
Build a Book Club for Simple and Effective Team Training

The Grow Show: Business Growth Stories from the Frontlines

Play Episode Listen Later Jun 6, 2024 33:31


If your senior leaders aren't part of a structured development program, you're missing out on untapped potential. Our "12-0 Book Series" is a game-changer. By dedicating just two sessions a month to reading and discussing relevant books, we've created alignment, consistency, and a powerful growth environment. Don't let your leaders fall behind – discover how this simple, effective method can elevate your leadership team and drive your organization forward.Everyday AI: Your daily guide to grown with Generative AICan't keep up with AI? We've got you. Everyday AI helps you keep up and get ahead.Listen on: Apple Podcasts Spotify Follow us on LinkedIn Connect with Scott Connect with Jeff Connect with Eric Grow your business with Abstrakt Join the Abstrakt team Email us Thanks for listening!

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
The Three Ways to Achieve the Pinnacle of Customer Service - Part 1

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later Jun 3, 2024 24:05 Transcription Available


Send us a Text Message.Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/What if you could revolutionize your practice by mastering high-end customer service? For this to happen, you must first reimagine everything you thought you knew about customer service, and introduce yourself to a new teaching that will forever change your practice. This episode dives into part one of how forward-thinking doctors can build a premium brand through exceptional customer service that dominates their community. We transition from our previous series on recognizing top-tier service to a new three-part series on the essential elements needed to achieve it. Tune in to explore the critical role of a strong internal culture led by extraordinary leadership. Discover how investing in your team and fostering a growth mindset can yield greater returns than traditional advertising. We provide practical examples of how a high-quality culture supports the adoption of new technologies and improves patient experiences. With a focus on aligning leadership and team values, we highlight how small businesses with coachable employees can outperform corporate counterparts. Learn how a transformative culture can boost conversion rates, enhance cash flow and profit, and turn prospects into loyal customers, setting the foundation for long-term success.www.NewPatientGroup.com - The Patient Experience CompanyTransforming practices by implementing life changing experiences for you, your team and your patients. We believe experience is the key to increasing new patients, sales, conversion, compliance, cash flow, referrals and more. We believe experience is the key to reducing stress, chaos, advertising costs, employee turnover and more. Whatever it is you want, whatever it is you desire, we believe experience will help you achieve it. We are the patient experience company and we revolutionize practices by transforming their culture, their employees and their digital marketing. By combining these three services together it creates a powerful force that works in harmony to achieve what you want by delivering employees and patients more than they would have ever expected. Choose any service individually or become a private client and achieve your best year ever or your money back .. Guaranteed. Private clients combine all three services (Leadership & Culture, Team Training, Digital Marketing) together to take over their community and leave their "competition" in the dust!www.WrightChat.comNew Patient Phone Call and Pending Treatment Followup! We answer your new patient phone calls, speak just like your own employee, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.  We can also handle your pending treatment list and get more patients back through the doors to purchase treatment. Grow six figures while watching us do the work! Trusted by the Best Doctors: Jep Paschal, John Graham, Regina Blevins, Alyssa Carter, Jamie Reynolds, Stu Frost, David Boschken, Donna Galante, Boyd Whitlock, Bob Skopek, Byrn Cooper, Sean Carlson and Many More! 

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Part 4 - How to know your Business has Achieved the Pinnacle of Customer Service

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later May 20, 2024 15:02 Transcription Available


Send us a Text Message.Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/Discover the keystone of customer satisfaction that has eluded so many: an exceptional employee experience. As we wrap up our enthralling series on customer service excellence, I, Brian Wright, alongside Dr. Mark Olson, reveal how a workplace sanctuary can skyrocket your team's efficiency and create a ripple effect of contentment reaching every customer. It's a place where stress is benched and harmony champions, all crafted by the thoughtful hands of leadership. Gear up, because we're also setting the stage for a financial presentation boot camp and a groundbreaking national webinar on patient compliance, where insights into a seamless practice await.Striving for unwavering high-level performance from your team? Rest assured, the scepticism you might feel about achieving such consistency is not lost on us. In this episode, we tease the strategies from our upcoming series, which promises to arm you with the tactics necessary to cultivate excellence within your ranks. Until our paths cross again in this auditory journey of discovery, we thank you for your dedicated listenership and look forward to reconvening with actionable advice that will redefine the way you perceive success in your practice.www.WrightChat.comWe answer your new patient phone calls, speak just  like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.   www.NewPatientGroup.com - The Patient Experience CompanyThe Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more! Trusted by the Best: WrightChat and/or New Patient Group customers include:Dr. Stu FrostDr. Drew FerrisDr. Alyssa CarterDr. John GrahmDr. Regina

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Part 3 - How to Know your Business has Achieved the Pinnacle of Customer Service

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later May 13, 2024 10:41 Transcription Available


Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/Ever wondered how to ensure every customer interaction in your practice is as magical as a visit to Disneyland? That's precisely what we're unpacking on the New Patient Group audio experience, where I, Brian Wright, guide you through the exhilarating realm of peak customer service. Achieving uniformity across your organization is no small feat, and this episode zeroes in on the choreography of success—training your team to handle every situation with the same stellar precision. We dissect the importance of consistency and how it can transform haphazard procedures into a seamless dance of efficiency and satisfaction.Get ready to elevate your practice to that illustrious level where patient encounters become enchanting experiences. Join me as we reflect on the fearsome unknowns lurking within the day-to-day operations and reveal strategies for orchestrating a patient journey that leaves nothing to chance. By the end of our time together, you'll be equipped with the insights to create a harmonized approach that not only meets but surpasses expectations, fostering a business environment where personal and financial freedom are just a well-handled phone call away. Strap in for an insightful flight toward the pinnacle of customer service excellence that your practice is destined to reach.www.WrightChat.comWe answer your new patient phone calls, speak just  like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.   www.NewPatientGroup.com - The Patient Experience CompanyThe Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more! Trusted by the Best: WrightChat and/or New Patient Group customers include:Dr. Stu FrostDr. Drew FerrisDr. Alyssa CarterDr. John GrahmDr. Regina BlevinsDr. Jep PaschalDr.

Inside the Wolf’s Den an Entrepreneurial Journey with Shawn and Joni Wolfswinkel

Welcome back to Inside The Wolf's Den with your hosts Shawn and Joni Wolfswinkel! In this episode, the second part of our series on Navigating New Hire Success, we delve into the crucial topic of training remote team members. In the previous episode, we explored the ins and outs of onboarding remote employees, stressing the importance of a well-structured onboarding process for both virtual assistants (Remote Team Members) and onsite staff. Today, our focus shifts to the training phase, where the real magic of integration and skill development happens. To set the stage, we recap the key points from our discussion on the importance of onboarding. We discussed how a structured onboarding process can make remote employees feel welcomed, informed, and integrated into the company culture, ultimately leading to higher job satisfaction, productivity, and retention rates. Moving forward, we will explore two essential aspects of training remote team members. First, we emphasize the significance of understanding the role by clearly defining responsibilities and goals before initiating the training process. This shared understanding between the employer and the Remote Team Member sets the foundation for successful training outcomes. Secondly, we illuminate the benefits of customized training plans tailored to each Remote Team Member's unique needs and skill levels. By identifying areas for improvement and skill development, personalized training plans can maximize the potential of new hires and drive overall team success. Join us as we navigate the intricacies of training remote team members and unlock the secrets to fostering a solid and cohesive remote workforce. Stay tuned for valuable insights and practical tips on Inside The Wolf's Den! Joni's Calendly Link: https://calendly.com/schedulewithjoni/30min?month=2022-08 YouTube Link: https://youtu.be/Lc9tWxSW_No

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Part 2 - How to Know your Business has Achieved the Pinnacle of Customer Service

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later May 6, 2024 16:24 Transcription Available


Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/Embark on a quest for customer service mastery as we reveal the secrets to transforming your practice into a beacon of excellence. With the energy of our seventh season's launch still buzzing, we're taking cues from the rousing success of our AAO workshop. Feel the pulse of innovation and draw inspiration from our newest offering: a boot camp designed to perfect your approach to case and financial presentations. We're not just talking about the mechanics – we're fostering a culture where every patient encounter is an opportunity to shine, much like the United pilot in our story, where meticulous attention to detail leads to sky-high satisfaction.Oliver from OrthoFi joins us to share his wealth of knowledge, bridging the gap between theory and practice with actionable insights. Together, we unpack the essentials of delivering a standout patient experience consistently, mirroring the care and precision exemplified by the world's most attentive flight attendants. It's a journey through the heart of customer service, exploring the critical elements that set trailblazing practices apart from the rest. Tune in for a series that promises to equip you with the tools to make your brand synonymous with excellence, ensuring your place in the community as the gold standard in patient care.www.WrightChat.comWe answer your new patient phone calls, speak just  like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.   www.NewPatientGroup.com - The Patient Experience CompanyThe Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more! Trusted by the Best: WrightChat and/or New Patient Group customers include:Dr. Stu FrostDr. Drew FerrisDr. Alyssa CarterDr. John GrahmDr. Regina BlevinsDr. Jep PaschalDr. Davi

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)
Transforming Patient Experience - How to Know your Business has Achieved the Pinnacle of Customer Service (Part 1)

New Patient Group™ (Formally known as the Doctor Diamond Club Podcast)

Play Episode Listen Later May 1, 2024 22:04 Transcription Available


Treatment Coordinator BootCamp https://newpatientgroup.com/ortho-bootcamps/transform-your-treatment-coordinator-into-a-financial-expert/AAO MasterClass Registration https://startmoresmiles.com/aao-2024-masterclass/Dr. Marc Olsen and Brian Wright National Webinar https://us06web.zoom.us/webinar/register/5417133761301/WN_aI77kUvbRw-o0ggkWzkPhg#/registrationNPG Iconic Registration page https://newpatientgroup.com/npg-iconic/Embark on an enthralling quest with us to conquer the elusive peak of customer service in healthcare! I'm Brian Wright, your guide through a series that promises to equip you with the strategies to not just meet but exceed the gold standard of customer care set by icons like Walt Disney and Montage. This season, we're tearing down misconceptions and rebuilding your understanding of what it truly means to serve patients with excellence. Get ready to transform your practice's approach with our insights into enhancing every patient interaction, integrating digital strategies, and creating an unforgettable journey that keeps patients coming back for more.As we navigate the intricacies of patient compliance and retention, you'll uncover the art behind perfecting job roles and communication to avoid costly no-shows and to elevate the overall patient experience. We're dissecting the importance of evaluating your practice's operations to seal any leaks that could be dampening your success. From the first phone call to the final appointment, each step is a chance to leave a lasting impression on your patients, fostering loyalty and driving innovation within your healthcare practice. Tune in to revolutionize your customer service and watch as your business thrives.www.WrightChat.comWe answer your new patient phone calls, speak just  like own your own employees, remote into your management software and schedule new patients according to your protocols. We can answer all your new patient phone calls or the new patient calls you are missing. We are a fully personalized new patient call answering concierge. All agents are USA based, highly trained and once you experience our service you will never go back.   www.NewPatientGroup.com - The Patient Experience Company The Future of Online Marketing and Practice Consulting. There are three essentials to operating a practice and a business at the highest of levels. We include them all under one roof to help you streamline them all. They include: 1) Leadership and Culture. 2) Team Training. 3) Online Marketing. Leadership and culture services all include business coaching, life coaching, career coaching for your team, and much more. Team training focuses on training your team on skill-sets that include sales, hospitality, customer service, verbiage, presentation, consumer psychology and more. We then teach them how to apply those skill-sets to the new patient phone call, new patient experience, digital workflow, treatment coordinator exam, doctor exam, financial case presentation, pending treatment, observation and also every consumer interaction they will have with patients that have bought treatment from you. Online marketing services include a fully personalized approach that customizes everything according to the vision you have and the business you want to be. Services include custom website design, search engine optimization, social media marketing and management, youtube video marketing, logo creation, professional blogging and more! Trusted by the Best: WrightChat and/or New Patient Group customers include:

Vacation Rental Success
VRS553 - Team Training to Help Your Vacation Rental Company THRIVE

Vacation Rental Success

Play Episode Listen Later Apr 3, 2024 50:44


In this special episode of the podcast, we're diving into a topic that's not only close to our hearts, but poised to transform the vacation rental property management industry: the THRIVE Training System. Designed to elevate business performance by aligning team culture with the core values of Trust, Hospitality, Responsibility, and a Vibrant Environment, THRIVE promises to reshape how property management companies operate and engage with their key stakeholders: guests, owners, community, and their team.   Register to attend an information session to get your questions answered about THRIVE: https://thrive.vacationrentalformula.com/thrive-live-webinar ________________________________________________________________________________________________________ Listening to this podcast on the move? Get to the show notes here: https://www.vacationrentalformula.com/VRS553

The Remarkable CEO for Chiropractors
245 - “You're Going to Pay for That”

The Remarkable CEO for Chiropractors

Play Episode Listen Later Mar 19, 2024 40:35


In this episode, you'll discover:You will either pay now or pay later, you decide. A mature business perspective will reveal the limiting beliefs holding you back In the absence of value, the only reference point is cost. Whatever it takes, make the investment required to create the best possible productAre you investing in the creative process, or playing Problem Whac-A-Mole?Episode Highlights00:48 - The importance of having an attitude shift towards investing to create value in one's business.02:30 - The costs of failing to make investments in your practice and yourself. 05:00 - Partnering with other businesses to provide value to clients.07:14 - The limitations of the "mom and pop shop" mentality in the chiropractic industry.09:46 - Investing in your vision to manifest your desired outcome.11:48 - Delivering value to your clients to create a reference point beyond cost. 13:41 - Training and building a world-class experience can increase value and lead to growth.17:11 - The importance of leadership and taking the first step of investing in your vision.21:44 - Don't miss this week's Success Partner interview as Dr. Pete sits down with Dr. Tatum Johnston, co-owner of Mind Tweak, shedding light on their influential role in the chiropractic industry. Dr. Johnston shares her personal and professional journey as a chiropractor, emphasizing the challenges she encountered when educating patients and driving referrals. The discussion delves into the significance of patient education, offering a deep dive into the modern design and branding of their materials. They discuss how these resources can be leveraged to streamline practices, save time, and elevate professional impact. Resources MentionedTo learn more about the REM CEO Program, please visit:  http://www.theremarkablepractice.com/rem-ceoBuild your dream team with Chiro Match Makers. Learn more at https://chiromatchmakers.com/For more information The Mind Tweak about please visit: www.themindtweak.comSchedule a Brainstorming call with Dr. PeteDr. Stephen's LinkedInDr. Peter's LinkedInThe Remarkable CEO WebsiteDr. Stephen's Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business