Podcasts about executive platinum

How can you earn airline status without even setting foot on a plane?  In this episode of the Revolutionizing Your Journey podcast, host DeAndre Coke sits down with Allie Ruhde, aka @allieandlandon—an expert in travel rewards and American Airlines' loyalty system—to unpack precisely that. Allie shares her journey into the world of points and miles, starting with earning Gold status at just three years old. Together, they dive deep into the mechanics of American Airlines' Loyalty Points system, including strategies for earning status through shopping portals, dining programs, hotel bookings, and credit cards. The conversation also explores the perks of status levels like Platinum, Platinum Pro, and Executive Platinum, lounge access options, and how to maximize your everyday spending to unlock travel rewards. Plus, Allie explains why Alaska Airlines stands out in the OneWorld alliance and shares her favorite redemption tips—like flying to Japan in business class for just 60,000 miles. Whether you're a seasoned traveler or just starting your loyalty journey, this episode is packed with practical insights you can apply right away.  Tune in to learn how to stack miles and Loyalty Points smarter—not harder.   Key Highlights: Loyalty Points 101: Track status progress without needing to fly. Shopping Portals: A powerful way to rack up Loyalty Points and miles. Dining Rewards: Earn miles for everyday meals with linked credit cards. Hotel Bookings: Book through AA Hotels to earn high Loyalty Points. Status Tiers: Platinum and Executive Platinum bring valuable perks like upgrades and lounge access. Alaska Airlines: Offers complimentary upgrades—unlike other OneWorld airlines. Credit Cards: AA co-branded cards earn both Loyalty Points and miles. Upgrade Strategy: Maximize same-day change policies and early boarding. Pro Tips: Combine Simply Miles offers, use status challenges wisely, and don't overlook dining and shopping portals.   Resources: ‘Shopping Portals Explained' podcast episode Start here to learn how to unlock nearly free travel Sign up for our newsletter! This month's best current card offers LTH Online Points & Miles In Depth Course:  Use coupon code "BOLDYGO" for a 50% discount! BoldlyGo Travel With Points & Miles Facebook Group Truicity Wealth Management   Connect with DeAndre Coke:  Instagram: BoldlyGo.world Website: BoldlyGo.world YouTube: BoldlyGoWorld   Connect with Allie Ruhde: Instagram: allieandlandon TikTok: @allieandlandon    

Watch Us On YouTube! If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! We get another update on Richard's calf, and it's not a good one. Richard and Ed are answering a listener question about how tough it is to find award space to Tokyo right now.   Ed asks Richard whether he would prefer to have American Airlines Executive Platinum status or United 1K status if he could have one lifetime status. It's also our poll question of the week sponsored by Points Path.   Lastly, they're recapping Ed's first Blade flight, complete with some video highlights! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. See More: https://milestogo.boardingarea.com/ Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/

Episode 52: Show Notes We've taken many trips to Australia, but our most recent one was certainly one to remember! In today's episode, Trevor walks us through his most recent visit down under, and he begins with his domestic flights leaving the USA before detailing his international flight path. We unpack an awkward midair encounter from New Zealand to Australia, why Trevor was pleasantly surprised with his American Airlines flight home, how he and his family maximized their time in Qantas Business and other airport lounges, and the hotels he chose in Australasia. We also learn about the world's biggest LEGO store, the Taronga Zoo, an unforgettable cookie, and Paddy's Markets. To end, Trevor shares his final thoughts on Australia and the wonders of being able to walk across one of the world's major cities. Key Points From This Episode: [0:00:00] Unpacking Trevor's most recent trip to Australia. [0:04:00] The flights he took from USA to Australia, both domestic and international. [0:09:20] His awkward trans-Tasman encounter and pleasant American Airlines flight home. [0:24:32] Trevor's  lounge experiences throughout the trip including some bucket list ones. [0:30:57] The Park Hyatt in Auckland, and InterContinental and Hyatt Regency in Sydney. [0:42:39] Exploring the largest LEGO store in the world and other food and entertainment. [0:44:52] Local transport options, world-famous treats, and a memorable zoo.  [0:54:40] The Sydney Opera House, Paddy's Markets, and the joys of a pedestrian city. [1:05:10] Final thoughts on a great trip to Australia.  Quotes: “You know what? I might just make the stretch to Executive Platinum [on AAdvantage]. It's going to come down to the wire.” — @tmount [22:08] “Qantas does earn a little high praise from me for their à la carte dining in general.” — @TktweetsKim [28:30] “Three of four people responded to me saying, ‘Why on Earth are you trying to get coffee at a hotel in Australia? There's so much great coffee, just go up the street.” — @tmount [41:50] “We walked almost everywhere [in Sydney].” — @TktweetsKim [01:04:07] “Going back to Sydney felt so good because it felt so familiar.” — @tmount [01:05:21] Links Mentioned in Today's Episode: American Airlines Etihad Airways Emirates LATAM Airlines American Express China Eastern Airlines Delta AAdvantage Executive Platinum Qantas | Airport Lounges The Centurion Lounge Lufthansa The Chelsea Lounge Park Hyatt | Auckland SailGP InterContinental | Sydney Andy's Travel Blog Butterboy Taronga Zoo Hyatt Regency | Sydney Healesville Sanctuary Sydney Opera House Paddy's Markets Thomas Kim on X Trevor Mountcastle on X Milenomics | Podcasts

Our show is best experienced on YouTube, watch it here now: https://youtu.be/_ONN9_9JUtE RSVP for our meetup: https://www.eventcreate.com/e/lgttpmeetup Click "more" to see Ad Disclosure. Link your Hyatt and American Airlines accounts here: https://www.aa.com/web/i18n/aadvantage-program/earn-miles/hotel-stays.html AA Platinum Pro or Executive Platinum members can status match to Hyatt here: https://world.hyatt.com/content/gp/en/rewards/american-airlines/trial-tier.html CREDIT CARD LINKS: https://milevalue.com/best-credit-cards/?aff=lgttp Sign up for our newsletter: https://letsgettothepoints.com/subscribe/ Website: https://www.letsgettothepoints.com/ Email: letsgettothepoints@gmail.com IG: https://www.instagram.com/letsgettothepoints/ TikTok: https://www.tiktok.com/@letsgettothepoints EXCLUSIVE TRAVEL DISCOUNT CODES: https://letsgettothepoints.com/tools/ Seats.aero: Award Flight Search Engine Use Code: LETSGET20 for $20 off the first year https://seats.aero/ CardPointers: Save Money and Maximize Your Spend Bonuses https://cardpointers.com/partner/letsgettothepoints/ MaxMyPoint: Hotel Rewards Checker Use Code: LGTTP for 20% off the first year of your Platinum Subscription https://maxmypoint.com Sign up for Award Email Notification from Straight To The Points https://straighttothepoints.co/r/?aid=54e634f0 ON TODAY'S EPISODE: 0:00 Opening 2:01 American Airlines: Everything You Need To Know 2:52 Earning American Airlines Miles with Credit Cards 14:50 Other Ways to Earn American Airlines Miles 22:59 American Airlines Award Sweet Spots 28:06 How to Find Award Availability 34:00 American Airlines Elite Status and Benefits 42:07 American Airlines and One World Lounges 48:01 Our American Airlines Elite Status Goals 48:32 AA Systemwide Upgrades 50:05 AA Instant Status Pass 51:46 Is American Airlines the Best Airline Program? LISTEN TO US ON THE GO: Apple Podcast: https://podcasts.apple.com/us/podcast/lets-get-to-the-points/id1687838601 Spotify: https://open.spotify.com/show/7Id1L8rLfHtrQdXa6EZwko Thank you for supporting our Channel! See you every Friday with a new episode! Support this podcast: https://podcasters.spotify.com/pod/show/letsgettothepoints/support Disclaimer: The content is for informational purposes only, you should not construe any such information or other material as legal, tax, investment, financial, or other advice. Advertiser Disclosure: This video may contain links through which we are compensated when you click on or are approved for offers. The information in this video was not provided by any of the companies mentioned and has not been reviewed, approved, or otherwise endorsed by any of these entities. Offers are current only at the time of the video publishing date and may have changed by the time you watch it. Let's Get To The Points is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as Milevalue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more. Opinions expressed here are the author's alone, not those of any bank, credit card issuer, hotel, airline, or other entity. This content has not been reviewed, approved or otherwise endorsed by any of the entities included within the post. The content of this video is accurate as of the posting date. Some of the offers mentioned may no longer be available. #pointsandmiles #milesandpoints #americanairlines --- Support this podcast: https://podcasters.spotify.com/pod/show/letsgettothepoints/support

(Disclaimer: Click 'more' to see ad disclosure) Hey there, points people! Today, I'm chatting with Ben, a well known points and miles educator who has spoken at many events. In this episode we discuss why American Airlines may be right for you, tips for getting American Airlines status, some of the best first class lounges in the world, and so much more! If you are looking for a card that is great for hotel portals, consider the Chase Sapphire Preferred Card. If you are interested in supporting this show when you apply for your next card, check out geobreezetravel.com/cards and if you're not sure what card is right for you, I offer free credit card consultations at geobreezetravel.com/consultations ! ➤ Check out the Chase Sapphire Preferred Card HERE ➤ Waitlist for The Points Accelerator Timestamps: 00:00 - Intro 03:53 - Get to know Ben 06:27 - When is AA status worth it? 09:10 - Should you consider an AA card? 11:30 - Should you aim for higher statuses? 13:53 - Ben's favorite perk and current status 19:55 - How does someone get to Executive Platinum? 24:18 - Good methods to earn loyalty points 26:00 - What does buying status cost? 27:50 - How to get 15x AA points and other great methods 34:15 - Restaurant and travel program partnerships 36:05 - Online travel agencies 40:15 - Can you book flights for other people? 41:45 - Ben's final tips 43:45 - Outro == ➤ You can find Ben Here ➤ You can find Julia through her ⁠⁠Free Course⁠⁠ (includes hotel upgrade email template) | ⁠⁠Instagram⁠⁠ | ⁠⁠Credit Card Links⁠⁠ | ⁠⁠Patreon⁠⁠ | ⁠⁠YouTube⁠ ➤ Sign up for the newsletter for exclusive access to free coaching calls! ➤ Ask me a question or request a free award search tutorial HERE! Geobreeze Travel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as milevalue.com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

Hear how a family firm can remember its roots while focusing on the future  As they say, family is family and business is business. But in many cases, the two can coexist, often quite profitably. Did you know that almost 80% of the businesses in the U.S. are owned and run by families? As a corporate anthropologist, a culture change expert and a daughter raised in a family business, I have a particularly strong interest in family firms, which is why I'm so excited to bring to you Dylan Rexling, the fifth generation to work in his family's farm operations in southwestern Indiana. He read my book On the Brink: A Fresh Lens to Take Your Business to New Heights and was inspired to incorporate many of its teachings into the way he runs his company. Whether or not you have a family firm, listen in to learn about running a successful business. Dylan is that rare business owner who values every employee and actually listens to his customers. Key takeaways from our conversation: Get to know your employees. He has a monthly Friday breakfast where everyone talks about who they are, why they're at the company, and what their goals are. Admit you're not perfect. Dylan's message to his workers: “My door's open. Come see me. If we do something that we shouldn't have done, or we said it in a way that we shouldn't have, come talk to us because we don't know if you don't tell us.” Culture is very important in a business. He specifically hired culture experts who brought in the concept of culture to the organization. Always be willing to learn and get better. There's always room to go a step higher. Do everything you can to service your customer. If they need something, do everything in your power to say yes, even if it's not easy. The old saying is still true: the customer is first. Treat your employees well. And your customers. Dylan writes an anniversary card to every one of his employees every time they hit an anniversary date. “I just write a little thank you that says, ‘I really appreciate your contributions to our team and look forward to working with you in the future.'” He also sends handwritten notes to customers thanking them for their business. “I think those little things are what matter.” Take a step back and look at your business from a high level. “And I think you'll be very happy that you did so well,” he notes. To connect with Dylan, you can find him on LinkedIn, Facebook, Twitter or his website PFL Logistics. Want to learn more about the importance of culture, especially in family firms? Podcast: Jake Manthei—A Family Firm That Lives Blue Ocean Strategy® Podcast: Amy Bruske—A Guide for Sustaining Great Family Businesses Podcast: Marcella Bremer—Build a Better Business With an Amazing, Positive Culture Additional resources for you My two award-winning books: Rethink: Smashing The Myths of Women in Business and On the Brink: A Fresh Lens to Take Your Business to New Heights My third book, Women Mean Business: Over 500 Insights from Extraordinary Leaders to Spark Your Success, co-authored with Edie Fraser and Robyn Freedman Spizman  Our website: Simon Associates Management Consultants Read the transcript of our podcast here Andi Simon: Welcome to On the Brink With Andi Simon. I'm Andi Simon, I'm your host and your guide. And as you know, what I love to do is find people that are going to help you see, feel and think in new ways because that's how you open your mind and begin to see opportunities. We often say, the future is all around us, it's just not widely distributed yet. But what if what's happening is something you could see so that you can understand it? Maybe I can as well, because in some ways, the story that you're going to hear today is going to help you rethink what you're doing and begin to open that door so that you can get off the brink. I have with me today, Dylan Rexing. I'm honored to share him with you. I met him out in Indianapolis at a Vistage group, and I think what they're doing is transformational to an industry that's sluggish. I'm going to let him tell you more about it, but let me tell you about his bio. Dylan Rexing is president and CEO of Rexing Companies, an Evansville-based network of family-owned and operated companies. So if you have a family firm or are thinking of building one, this is really good insights to share. Dylan is fifth generation in his family's farm operations, where he grew up learning the value of hard work and financial responsibility. But under his leadership, the Logistics Division of PFL Logistics has earned recognition as one of the 5,000 fastest growing private companies for the past four years. I'm going to let him tell you his story, but I think you're going to enjoy his journey because it'll change your own story about what's possible. If only you can open your mind to see and then do some observation into innovation. Dylan, thank you for joining me today. I'm so excited to have you. Dylan Rexing: Yeah, thanks for having me. Good seeing you again. Andi Simon: It's good to see you again. Dylan said he was away and read my book and I went, Oh, isn't that good reading on the beach? And I appreciate it. Dylan, please, let's hear your story. Your journey as you were sharing it with me is really a perfect setup for today's talk. Dylan Rexing: So, as you had mentioned, I'm generation five in our family business. When I took over the family operation, we were really just an agricultural-based company. We farm about 3000 acres. We had 120,000 chickens. And I took over out of college. I have a bachelors in accounting. And I determined that I didn't want everything that we did to be out of our control. So as a farming operation, we're not in control of the weather. So when we plant our crops is not determined by us, the yields that we get are also determined by Mother Nature. Then when we take it to market, it's really what the market bears. And so I sort of took over our organization. We still farm. It's still part of our legacy. Farmers are a backbone of the American economy. I don't want to necessarily downplay that by any means. It's still an important part of our business. But I sort of took our business and made a full 360. We have about 90 employees today in the supply chain space. And so we have three companies: cold storage, warehouse trucks and a trucking company where we have trucks and drivers, and then a freight company where we sort of work with our customers and partner with our customers to move freight all over the country. And so, for me, as you mentioned, I was on vacation last week and you were nice enough to give me a copy of your book On the Brink: A Fresh Lens to Take Your Business to New Heights, and I read it and talked about how you sort of put on a different lens and look at the world in a different way. It resonated with me. If you get an email from me, at the very bottom underneath my signature it says: “The most dangerous phrase in the English language is ‘as we've always done it.'” Andi Simon: Dylan, you have no idea how many clients hire me to help them change that. The first thing they say is, No, we don't do it that way. And I say, Then you don't need me. If that's the way you're going to do it, the habits will drive you. But the times are changing, and maybe those habits are no longer viable or valuable or reliable for you. But, you know, you have a curious mind. And as you and I were talking, that curiosity factor is not to be underestimated. How did you begin to figure out the logistics part? Or, you could have abandoned where you were, but you didn't. You could have sold it, which you haven't. But now you've taken a bigger picture and have begun to develop a new set of solutions for the whole supply chain of. And I have a hunch there's some interesting new things coming as well. How did you begin? Where did it start? Dylan Rexing: Well, believe it or not, you might wonder, how does agriculture and supply chain tie together? And the fact of the matter is, it's very common for farmers to own supply chain-driven businesses. For example, farmers have to have semis and trailers to take product out of the fields and take them to market. But they only do that for several weeks or a month or so, two months a year. So you buy this equipment and it just sort of collects dust per se. So the way it started was, we had all this equipment lying around that we were trying to figure out, What do we do with it? And then the cold storage business is kind of the diamond in the middle that sort of connects it all. Our cold storage business: we have customers, big and small, from large poultry companies to bakeries to anything in the middle. And so those all tie in because of the stuff that we store in our warehouse. Our cold storage food product that we store, it has to get to market. It has to get to the grocery store, or it has to get to a plant to be further processed. And so it was all sort of tied together through a supply chain lens. Andi Simon: Now your clients come to you for any particular reason? Have you differentiated your cold storage in some fashion? Is it fully integrated? You make it simple and easy for them. What are the kind of core attributes of it? Dylan Rexing: So we like to tell folks, we're a one-stop shop. So you can call us and we can store your products, you can call us and we can haul your products. We don't necessarily have to, but we just try to make it easy and convenient for our customers. The cold storage business is pretty niche. There aren't a ton of companies in the US that are in the cold storage warehouse space and buy cold storage warehouses. For your listeners that maybe don't understand that, it's basically a building where we store products that are frozen, refrigerated, fresh, so that they're nice and healthy for folks in the supply chain, but just a high level of how that works. Andi Simon: Okay. But you bring them into the cold storage. You said that there aren't many cold storage businesses, and I am always curious whether you're doing it like everyone else. And, you and I were together when we talked about being another “red ocean,” or someone who is creating a market. And I hear you because you make it simpler and easier for your clients to get what they need done without having to work as hard, making it simple instead of complex, and beginning to see ways to add value innovatively so that maybe it's not a Blue Ocean®, but it has all the attributes of a good market creator, not simply “we are another.” Am I saying that correctly? Dylan Rexing: So I would say, there's only two large players in the cold storage business that own over 60% of the market. And so one of the ways we differentiate ourselves is by answering the phone when the customer calls. No offense to large companies, but when they get big, there's several layers of folks in the middle. And so one of the ways we differentiate ourselves is, we personalize our approach to the customer. If they need something, we do everything in our power to say yes, even if it's not easy. And so I think ultimately the farming background that I have is sort of driven by the fact that, it sounds a little cheesy, but the customer is first. And we do everything that we can to service that customer. And interestingly enough, most of our customer base does business with all three of our companies. So we try to anchor them in from one or the other and then convert them from being just a single customer to three of our operating entities. But our secret sauce really is just doing what we say we're going to do, answering phones, answering emails, and just providing a good service. Andi Simon: How interesting, simple and yet very profound and very much appreciated and needed by your community, by your markets. Are you located just in Indiana or are you across the country or where are you located? Dylan Rexing: So our warehouses, we have four locations in Indiana, all in southwest or southeastern Indiana. Our trucking division, we have a location in Owensboro, Kentucky, about 45 minutes from us here. And we also have an operation in the Carolinas. We have several employees out there in the Charlotte, North Carolina area, a little city called Troy. So we aren't all over the country, but we have trucks that travel in all contiguous 48 states. But our headquarters is mainly here in southwestern Indiana. Andi Simon: It sounded when you and I were talking, though, that so many companies today have people problems. But I have a hunch you don't. And I have a hunch there's some core values that are working well for you. Can you share with our listeners about how you attract and retain? Is it the metaphor of family? What do you find works particularly well? Because I do think that's a much needed wisdom to share with folks who aren't quite sure how to do that anymore. Dylan Rexing: You know, I would say that we're not perfect, and I don't think really anyone is. We've grown over the years. I mean, if you look back in the history books of our business in 2010, we had zero employees and 13 years later we have 90. And so we've obviously had some struggles along the way. We're still learning. I tell folks, when we onboard, we've hired so many people as of late that I don't know their faces. I don't know their names, I don't know what their hobbies are or what makes them tick. And so we started having a Friday, a monthly breakfast where we bring in bagels and sit down and just talk about who they are and why they're here and what their goals are and those kinds of things. And I just found it important to sort of personalize each person; it's kind of embarrassing when someone works for us and I don't know who they are. And so I made it a purpose to sit down with them and just take an hour out of the month and just get to know them. But when I end those meetings, I tell folks all the time that, you know, we're not perfect. My door's open. Come see me. If we do something that we shouldn't have done, or we said it in a way that we shouldn't have, come talk to us because we don't know if you don't tell us. And so I would say that culture is very important in a business. I didn't even know what the word culture meant probably 4 or 5 years ago. I didn't really understand it. I thought you just went to work and you busted your butt until you got the job done. And again, I didn't really understand it. And we hired a couple of people that really brought culture to our organization. And so I would say, you know, as far as attracting and retaining talent, we're better than the average company. We still have room to go. One of the things Vistage will teach you, and I've only been in Vistage a little over almost two years, is if you're not willing to always learn and get better, you're just going to get passed by. And so when people say, Well, how do you know how you are doing? And in the employee area, I always tell folks, I think we do a fabulous job. But, you know, there's always that room to go a step higher. Andi Simon: Particularly since the folks you're hiring are all coming from an age at a different time. They've had different experiences, you know, and the Google search for culture and culture change is has been going up like this for a couple of years now, something we specialize in because people don't know, as you're saying, what is it? And if you have a toxic one, you don't even know why. And if you have a good one, you can't figure out how to keep it going. And it's the thing that makes humans so special. We must have meaning, and as you're talking, it's important to get your folks to understand that they matter in the larger scheme of your business, that they aren't just a cog in the wheel, that their feelings matter and and they're changing and you want them to help build a better business. And it's interesting because I have a hunch your clients look upon them as assets, as real value providers, not just tactical and practical people. I mean, is there kind of a blend of your culture into your clients? Dylan Rexing: Yeah. I mean, I would say we have customers, we have employees on site at customers' facilities. We have some that work on their site. Not only are they there occasionally to do a pick up or a drop, but we have sites where our employees sit at a desk next to our customer, which is a little odd at times. And so we have to sort of manage that. Our culture and their culture have to kind of mix and we have to make sure that our employees are in a good space. But, I would say it's important to have employees that want to work for you. And that you treat your employees well. One of the small little tricks that I've taken from my time and in some books I've read, is that I write an anniversary card for every one of our employees every time they hit an anniversary date. I just write a little thank you that says, I really appreciate your contributions to our team and look forward to working with you in the future. It's really short and sweet, but I think we've sort of lost touch as a country or a globe, that everything is social media driven and everything's on our phone. And so our folks appreciate me taking the time to just literally get out a pen and write down a nice little note. And we also do that for customers. So we'll send handwritten notes to customers thanking them for their time listening to us about X, Y or Z. Maybe it's the curious mind in me, but I just sometimes think those little things are what matter. Andi Simon: Oh, I want to say, sometimes I think it is. I was on a plane coming back from Houston, Houston or Lexington. Unfortunately, I'm on a plane every week, and this flight attendant wrote me a personal note thanking me for being Executive Platinum on American Airlines, and how much she appreciated my loyalty and service. You know, often I get things from American to thank me but this is the second time I've gotten a handwritten note and I took a picture of it. And I just think it's a nice touch that makes it seem like you're not just a cog in this thing, that maybe it matters. And it mattered to this particular flight attendant. And she was very gracious about it. She said, I just want you to know how important this is. And I went, Well, I don't know who trained you, but you got a heart that's bigger and sometimes the flights are good and they work, and sometimes they don't. And after a while you just take whatever you get, right? But it was very touching. So yours has a ripple effect because I have a hunch your folks then say thank you to their folks and their clients say, Isn't this a nice thing? And all of a sudden the community has an appreciation for each other, bigger than the task at hand, am I right? Dylan Rexing: Yeah. I mean, ultimately, I think what we try to do is, and it's changed over time, but we want to make our community and our world a better place than when we took it over. Right? And so the little things about saying thank you and writing little notes to your employees and customers, I hope that puts a smile on our people's faces. And I hope when we send it to vendors and customers that it makes them feel better. And it's just trying to make the place we live in a little better. Ultimately, I don't know the exact statistics, but we spend more time with our colleagues at work than we spend at home with our family. If you don't love or enjoy where you work, you need to make a change, right? Andi Simon: Well, you can tell the folks how to reach you if they're curious and how to join you. I am curious, though, when we were talking about the future and the things that you're already seeing as ways to improve, even a very good model that you've got. And I do think that the times are changing fast, and sometimes there's a little idea that comes and adds great value. Can you share something about the work that you're doing now? Dylan Rexing: So we've got a new program with one of our companies, PFLAG, that we've been working on bringing to light. It started in July. Let me take a step back. The biggest fear I have as a business owner is that I'm the taxi cab that gets replaced by Uber, a great metaphor, or I'm a Blockbuster that gets replaced by Netflix. That's my biggest fear is that we started and we put all this tremendous effort and thought into our industry or in our several businesses, and that's just my biggest fear that someone comes in and just replaces us like that. And so I'm always trying to think of different ways to differentiate ourselves. And so we've got a new program for our logistics business that's really unique. It's probably the only one in the country. And we ultimately give our customers more control and transparency over their supply chain and where their product is and how much it costs and those kinds of things. So it's kind of cheesy to say, but we've become a partner of our customer, not really just a vendor. We've become partners. So we're integrated into their system. And like I said, we have employees that sit next to their employees in their building. And so we've just become an important piece of their business. And just the reason it came up is, again, I just was extremely concerned that we were going to be the taxicab. And I just don't want to do that. Andi Simon: But your metaphor, your aha, is that it's happened, to Airbnb and Blockbuster could have bought Netflix, but didn't think that was anything. Let's not forget, there was a Sears catalog before an Amazon ever existed. And now no more Sears and lots of Amazon. And you wonder who's going to tackle that one. But to your point, unless you try and you don't really know what's of value to your partners, I love the idea they're collaborators with you. Together you both rise, and without those customers partnering, you can't grow either. I mean, you can't have empty  cold storage. It doesn't do much good. And we can't because you're delivering the food to us in a way that's fast and easy and really affordable. More often than not, we believe it's getting to be challenging. You know, I'm enjoying our conversation. The thing that I really do think is that there are some lessons that you've learned that you want our listeners to hear: one, two or three of them that really impacted you because you are different than when you started to do this transformation and things are working, I have a hunch, better than you might have anticipated, but we can't necessarily know the future. We just can plan for it. Some lessons you've learned that you want to share. Dylan Rexing: You know, I'm going to hit the same topic again. But I think it's extremely important. I think for someone that's trying to start a business, or maybe they've already started one and they're kind of in a growth phase or anything in between, I think you need to walk in every day and think about how you're going to replace yourself. Because if you don't walk in your office every day or your building or wherever you work every day and think about how am I going to get replaced, someone's going to replace you. Maybe it's not tomorrow. Maybe it's five years from now. But ultimately that's the world that we live in. It's moving much faster today than it ever has. So I think that's one important piece that I'd like to share. The other piece I like to share is to listen to all the stakeholders in your area. So listen to your employees, listen to your vendors, listen to your customers. You learn more from that than you're going to learn anywhere else. There's my neighbor who ran a $1 billion manufacturing plant down the street from us. And he said, What I would do is, I'd have this scheduled time every Wednesday, I think it was where I'd walk the plant floor. It was a manufacturing business, a big one in our area. And every week he made a point, for a couple hours, to walk around and just walk the plant floor and talk to his people. A lot of folks in today's world, especially in my age group, I like to pick on my age group, I'm a little younger and we do some things better, but we also struggle in some areas, and people in my age group want to manage behind a desk or behind a spreadsheet or something of that nature. And I think it's just important to kind of get out there and get in front of the stakeholders of your business. Andi Simon: Well, you know, as an anthropologist, I can tell you that you really don't know what you don't know. And you can ask people and they'll tell you a story about what they think it is you want to hear. But that gentleman who went out to look and see is how we actually learn. And unless you're in the trucks or in the cold storage route with your own customers, you're imagining what it is they're struggling with and where you could add value innovatively. My husband was a serial entrepreneur in his last business. He spent a whole lot of time just listening, trying to hear what people were challenged by and not assuming we knew because we really don't know. We think we know, but we are imagining what it is like there. And so that point is a really powerful one. You know, this has been fun. Do you have your folks also coming back with things they've heard from customers that feed into an innovation, you know, culture in some fashion? My last question and then we'll do a wrap up because I do think they hear more than we will ever hear. Dylan Rexing: So when we were at Vistage in Indy together, you had spoken about going to your customer service team to listen. Our business isn't necessarily set up that way. And so it's still in the back of my brain as to how to get ideas from not just myself talking to folks, but to get ideas from other folks in our organization. So stay tuned on that. It's one piece that I sort of wrote down as a takeaway, and an important one for sure. I think what Vistage says is, It's a day to work on your business, not in your business. That's kind of their metaphor. I think my last piece of advice would be: sometimes we get really busy in the day to day of whatever fire is out there. Take a step back and sort of look at your business from a high level. And I think you'll be very happy that you did so well. Andi Simon: And I love the idea of taking a Wednesday and being an observer, and give it enough frequency so that you can really begin to see. And offline, you and I can talk about some ideas about how to get your talent out there to begin to feed things back in because there's always gaps for pain points that they hear. My favorite story is someone who said to a Vistage member,  what “What if's” could you have benefited from? And he said, We ignored all those. That wasn't what we sold him, and then we asked where all the opportunities were. So he created the “what if” sales process. Don't sell what we sell, listen to what they need. And I went, Oh, that's not hard. And he said, But I didn't hear a word that customer was saying, and that's where all my opportunities were. So it's pretty cool stuff. Where can they reach you if they'd like to get ahold of you? Dylan Rexing: The best way is the Contact Us page on our website. My office number's on there. My email address is on there. I'm happy to talk to anybody at any time and see if there's a way I can improve your business. Andi Simon: Good. I am reluctant to share on the recordings because they're there for a long time and sometimes we don't want them there for a long time. But I thank you so much. It's been such a pleasure today. So this is fun. I have to tell Steve McFarland this was just a treat and he should send me some more of his folks. They're really remarkable people. It was wonderful. For those of you who don't know about Vistage, I'll put a plug in. I think I've done 503 or 504 Vistage talks, mostly on: change matters, how to find new markets Blue Ocean Strategy-style or culture change or innovation. But Vistage is an organization of CEOs and key leaders from companies across the world now, and it brings them together for them to listen and grow and learn. In my book, On the Brink: A Fresh Lens to Take Your Business to New Heights, six of the eight stories in there are Vistage members. And it's a great way to understand how Vistage folks begin to open their minds to possibilities, and it gives us great opportunities to help them see things through a fresh lens, which is my job. For those of you who came today, as always, thank you for joining us. It's so much fun to do podcasting. It's a way of sharing people and ideas and you don't need to listen to me alone. This was a marvelous time to share and I'm just glad we're growing together. I feel like a partner. Our new book, Women Mean Business: Over 500 Insights from Extraordinary Leaders to Spark Your Success, co-authored with Edie Fraser and Robyn Freedman Spizman, is behind me here, and for those of you who may have bought it, I'm getting great reviews on Amazon. If you haven't bought it yet, Amazon, Barnes and Noble and local booksellers have it, and we are on the book tour. If you want to hear us speak about how Women Mean Business, I'd be delighted to share with you. There are 102 women in it. They're all leaders in their field who share their five wisdoms, and help others do better together. And that's what we're all about. So it's been fun. Thank you for coming to On the Brink. My job is to help you get off the brink. And, so thank you Dylan, it's been a pleasure. Have a great day. Bye bye now.

Shoutout to Thrifty Traveler Premium for partnering with this episode of the Award Travel 101 PodcastWouldn't it be amazing to get alerts when lie-flat business class space opens up? Thrifty Traveler Premium does just that.Use the promo code ‘AT101'  for $10 off your first year at thriftytraveler.com/premiumPOST OF THE WEEKSusie Buckwald - NYT Article on packing efficiently.  Are you #teamcheck or #teamcarry?NEWS & ENHANCED OFFERSWe're breaking away from our normal discussion on credit card offers, asking if it's worthwhile to chase or keep top-tier American Airlines status now that benefits that once were only available to Executive Platinum members are now available to all. Is Platinum Pro the new sweetspot?TRIP UPDATESMike -Headed to Paris for a meeting. Ted Lasso Tour, Historic Bar Crawl.Economy-only work policy 15k UA miles waitlist to Premium EconomyTwo Hilton certs for Waldorf Hilton normally 80k or 500£ per night12.5k AA for British Airways London (LHR) to Milan (LIN) - lounge accessJoe -19K AA miles for P3 and me for impromptu NYC tripRitz Carlton - card Free Night Award plus pointsMexico - 37.5K UA miles per person round-trip (booked in one-way segments).1K status - how will I try to get upgrades?Andaz Mayakoba - how did I get a beach suite with a plunge pool?WHAT BONUSES DID WE GET?Mike- Barclay AA Aviator Red for 70KJoe - Barclay AA aviator Red for P2 for 70KHIGHLIGHT (Main Feature) Airport LoungesMike's joining us LIVE from the Polaris Lounge in Newark (EWR), where he discusses the ways to gain lounge access via cards, status, or select airline tickets. What are some of your favorites?CardsAmex PlatinumCapital One Venture XChase Sapphire ReserveUnited Club CardCiti AAdvantage Executive EliteDelta ReserveStatusStar Alliance GoldOneWorld SapphireOneWorld EmeraldSkyTeam Executive Elite Only Available Via Premium TicketPolaris LoungesChelsea Lounge JFK (First)Greenwich Lounge JFK (Business)Soho Lounge JFK (First Class or Emerald)Airline First Class loungesLufthansaEtihadSwissAir FranceCathay PacificEmiratesSingaporeBritish AirwaysWHAT YOU DIDN'T KNOWTwo new features of TTP - Our sponsor Where To Find the Award Travel 101 Community For questions, you can join us in the free 100,000+ member Award Travel 101 Community. For more intermediate and advanced strategies, join Award Travel 201 community To book time with our team, check out Award Travel 1-on-1. You can also email us at contactawardtravel@gmail.com. Our next meetup is located in San Antonio, TX on April 26–28, 2024, and it's SOLD-OUT. You can get on our wait-list, but to learn more visit Taco 'Bout A Fiesta! Support the AT101 Podcast/Community

Did Richard re-qualify for Executive Platinum status?  Inquiring minds want to know.  Meanwhile, Marriott is killing points advance bookings in March of this year.  This popular benefit allowed folks to save up for their next award booking.  Hyatt has rolled out their new Bonus Journeys promotion for the spring.  What do Ed and Richard think of the latest promo? And, why is Richard on the wrong flight to London? If you're looking for a way to support the show, we've launched a new Slack Community. You can support the show and purchase access below: Monthly access Annual access Personal consultation plus annual access We'll have witty, funny, sarcastic discussions about travel, for members only.  I'll be inviting some of the brightest minds in travel to come join me on a weekly basis.  Heck, some of them may even accept the invitation.  Richard has already threatened to stop by! For the first month I'll be donating ALL of the proceeds to my daughter's Leukemia & Lymphoma Society Fundraiser.  After that, half of the proceeds will go to support various charities we raise money on behalf of. I appreciate your support! Don't forget that you can leave us a voicemail or text us at (571) 293-6659‬. Listen for your question on a future show! Shoot us an e-mail (ed@pizzainmotion.com) or you can tweet me and Richard if you have questions.

Ashley Peterson from @ashleygetsaround is an expert at finding cheap business class flights and finessing airline status. She has been to over 100 countries, mostly as a solo traveler. She loves luxury experiences for the least amount of money and she loves helping others do the same. While she loves credit card points, she is a firm believer that credit cards aren't the only way earn hundreds of thousands of miles. Ashley is a co-owner of Wild Air Travel, a bespoke tour company, where she plans every detail of every itinerary. She has been featured on CNN, Good Morning America, and the Today show. In this episode, Ashley and I discuss how to rack up tons of American Airlines miles and how to get American Airlines status year after year. We also discuss how she's able to find some amazingly cheap business class and first class flights all over the world. If you are looking to earn American Airlines status, putting a lot of spend on a co-branded card such as the Citi Aadvantage World Elite Mastercard can really propel you towards Executive Platinum status! Remember, if you decide to apply for an American Airlines card or any other card, never apply directly through Google – always use a friend or creator's referral link. If you are interested in supporting this show when you apply for your next card, check out geobreezetravel.com/cards and if you're not sure what card is right for you, I offer free credit card consultations at geobreezetravel.com/consultations ! Citi Aadvantage World Elite Mastercard: https://milevalue.com/creditcards/citi-aadvantage-executive/?aff=gbt Free Course: https://www.geobreezetravel.com/freecourse You can find Ashley at: Instagram: https://www.instagram.com/ashleygetsaround You can find Julia at: Start here: https://www.geobreezetravel.com/starthere Website: https://www.geobreezetravel.com Instagram: https://www.instagram.com/geobreezetravel Credit card links: https://www.geobreezetravel.com/cards Masterclasses: https://www.geobreezetravel.com/hangouts Patreon to access recordings of masterclasses: https://www.patreon.com/geobreezetravel Award travel coaching call: https://www.geobreezetravel.com/calendly Sign up for the newsletter and get exclusive access to sign up for free coaching calls: https://www.geobreezetravel.com/free-coaching Geobreeze Travel is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as milevalue .com. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress .com to learn more.

In this final episode with Aaron Chapman, we discuss how adversity can shape your legacy. In this current market environment, many investors will be challenged, but that does not mean they must fail. Your mindset, work ethic, and ability to learn from the external forces that turn your world upside-down will be the deciding factor of your long-term success. Aaron Chapman is a veteran in the finance industry with 25 years of experience helping clients better understand, source, and finance cash-flow positive investment properties. He advises over 100 clients a month in the acquisition and financing of their investment properties and primary residences. Aaron is ranked in the top 1% of mortgage loan processors in the country, in an industry of over 300,000 licensed loan originators, closing in excess of 100 transactions per month. Episode links: https://apps.apple.com/uy/app/qjo-investment-tool/id1533823468 https://www.aaronbchapman.com/ --- Transcript Before we jump into the episode, here's a quick disclaimer about our content. The Remote Real Estate Investor Podcast is for informational purposes only, and is not intended as investment advice. The views, opinions and strategies of both the hosts and the guests are their own and should not be considered as guidance from Roofstock. Make sure to always run your own numbers, make your own independent decisions and seek investment advice from licensed professionals.   Michael: What's going on everyone? Welcome to another episode of the remote real estate investor. I'm Michael Albaum and today with me I have for our third and final episode of this series, Aaron Chapman and Aaron's a lender, and he's gonna be talking to us today about how well you take a beating determines your legacy. So let's get right into it.   Aaron, what's going on, man? Welcome back for part three of our conversation. How are you?   Aaron: What's up, brother. Man, it's looking forward to this one.   Michael: Me too our last few conversations. If you didn't catch them, I highly recommend you go back and give them a listen to Aaron drop some amazing wisdom and knowledge. Today we're talking about how well you take a beating determines your legacy as a theme. But for anyone who didn't catch the first two episodes, give us a quick and dirty who you are. And what is it that you do, Aaron?   Aaron: So I am in the Real Estate Investment Finance space. I'm one of the few conventional lenders that focuses on real estate investments. And I do about 1300 transactions a year for investors, I've been doing that since 1997. Got a great big team of 30 plus people, and we're into heavy into the education and helping people build a business while at the same time getting financing done. And it cost them nothing to have all the experience and the the wisdom, we're trying to give them the guidance while it is getting their financing done like they would do anywhere else.   Michael: Yeah, I love it. And so many lenders, especially conventional lenders, I've come across and you might have shared experience are just trying to push the biggest loan that someone qualifies for on them. And they don't really care what that's gonna be used for. They don't really care what how it's gonna affect the end user. But it sounds like you take a little bit of a different approach.   Aaron: It does bother. Well, there's two things about this industry. You know, I think I may have even referenced it, maybe not among the last two episodes is that humans are the apex predator, we fall prey to no other species except other humans. And I found that our industry is just full of predators. They don't care what you do, as long as you close, they will use every sales technique, everything they've ever been taught to try and find a way to get you to close on that transaction.   Myself, I'm of the mindset is I'm gonna do everything I can to ensure that you close and are successful in that transaction. Because if you're unsuccessful and what you end up doing, you're not going to do deal number 2-3-4-5, I don't care about deal number one I care about deal number 10. Why do I care about deal number 10. Because if you made it to deal number 10, you're a badass, you're getting stuff done, you're achieving your goals, if you get to deal with and pretend that I'm a badass, because I'm getting more deals done, right?   But one, if you have that bad experience, man, I'm never gonna see 10. So we don't when people come to us, and they've got questions that they've never had before. They've got decisions they got to make that they've never had to make before. There's a good chance they've never had to really experience what it's like to make that kind of decision. Well, what I do 1300 transactions a year and I've been doing it as long as I have, I don't answer the question with an answer. I give them stories, what I've seen people do in that same scenario, and then give them the outcome of those decisions. So they're making decisions based on practical data, not speculation, in theory.   And then I also if they're questioning a deal, like, I'm not sure if this is right, if it's wrong is like Well, let's take a look at some things I tell them what to look at, and what questions to ask and who to go get the answers from. Take notes and bring them back to me. And we'll evaluate those answers together. And what I'm doing is helping them to determine whether they move forward or they walk away. And they also got to education about it at it. And they also learned about the other people they're working with are these people that are in it for the closing, or they're in it for them and the longevity of their business. And we get to find that out. And you get to talk to people really, really quickly.   And sometimes it takes time you have to investigate things. You have to spend money on appraisals, you have to spend money on on inspections, and things like that. And it could be costly, but you never stay in the deal because you spent money that you spent the money to walk away from it. And we help them understand that they're their CEO, their real estate investment business, and we're here to support it.   Michael: Yeah, no, I love it. Sunk cost was definitely something I got exposure to early on in his business. And it's could be a very tough concept to wrap your head around. If you're not familiar with it, you know, don't throw good money after bad.   Aaron: And that's a heavy duty sales tactic to get people to follow the sunk cost, thought process and process and get really, really caught up a man have already spent this money. If you understand why you're spending the money. There's never a sunk cost. Yeah.   Michael: Yeah, no, it's so true. It's so true. So let's talk about I mean, where we are today is very different than we were six months ago, a year ago, 18 months ago. And I think people might be in for a little bit of a whirlwind. So let's kind of talked through this concept of determining how well someone takes a beating really determines your legacy, which I think is a really great theme. So why do you think it's pertinent to talk about today, Aaron?   Aaron: Well, we're going into what could be a rarity A very big beating. And the fact that, like you just said, we're coming into something we were this different than what we experienced the last little while. It's different. It's something we've ever experienced. When you go back into the market and started researching what's happened in history of these markets that we that we've been following all the way back in the 1800s, we don't have any data to tell us how the economy and how the market or the world is going to react to the last What is it 12 years, 13 years, since 2009, January 1 2009, we started the quantitative easing, and it's continued to keep going $8.9 trillion $8.9 trillion that put into the market. And now we don't know we have no idea how the markets can respond to that as they're, as they're trying to back off of that 40% of the of the world's currency, or I guess the US currency has been produced in the last 18 months. So for people to tell me, Hey, markets go in cycles, and we can get this particular loan, and we'll just refi later, like, Dude, you can't think that way. Because we're not in any cycle we've ever seen.   The last cycle last tilt since 2009, was really the cycle. Sure, there are some little mini cycles in there. But for the most part, we had extremely low interest rates, never seen before we had a housing market has just been on a tear for 13 years. And now you're thinking that some cycle is gonna come along the next five that you can risk getting a five year loan, and do that. No, I think weren't, it was. And I just know, I think Warren Buffett said the 30 year fix is one of the greatest instruments in the world, because it's a one way bet. If you bet on the 30 year fixed and you're wrong. Worst case scenario is you refinance the house. But if you bet on the 30 year fix, and you're right, you're save yourself 1000s and 1000s, if not hundreds of 1000s of dollars, depending upon the size of your portfolio. So don't get suckered into these short term loans on a long term investment.   So now going into what we're going to be experiencing here, one, I don't know what it's going to be. But if we go back to 2008, here's my own personal story in 2008. You know, I shared my story about coming into the industry and the beatings that I took getting into it, right, and now we're getting into what happened in 2008. Everything starts crashing, everything's falling apart. I at that time, was still doing pretty well. I was making a good six figure income. I had decent clients coming in in 2008. And I was doing kind of a night thing for two throughout two months. I had a buddy of mine I I'm a former fabricator, I've worked on vehicles, I built a hot rods, all kinds of stuff, build jeeps, a lot of things and I have that kind of a background. Well, a buddy of mine says hey, we need you in on this deal. I need another fabricator on this and what we were doing was taking a double decker Bristol bus an English bus. We cut the top off of it, turned it into basically a mobile strip club is what we did. And we did this for a guy that wanted to take it to Burning Man, you guys can look it up. It's called shaggileic. Rapping it's this white bus wrapped in for a cruise ship horn on the front. I mean, it's just it's one of the craziest things you've ever seen. What a trip, I was fabricating everything up top building in the DJ booth. There's a bed going up there places for the poles, all that and that's what I was building.   While I was doing this thing where I was sleeping maybe three hours a night I go to the office, keep working on my lending business. And at night I was fabricating all night long for these guys. Because they were doing during the day and I was doing my part at night. Well then August 8 rolls around am I lucky numbers always been eight. And so as a result that this is August 8 of 2008. I was jumping on the bike, heading out of town for a three day ride through New Mexico just to clear my head. So it's a crazy time in my life and mind that my head was not in the right place. I'll guarantee I just tell you that. Cruising down the highway and right next to this guy is in a black truck and I've been by him for a while so I knew he knew I was there. But Donald suddenly flips on his blinker and he starts coming over to me. Well, I quickly looked over to my right, nobody was there. So I hit my throttle, I leaned that bike. What I didn't realize is somebody just then started to pass me and I clipped her front bumper, and I went flipping. So I don't remember the accident self except for my bike kicking sideways. And then I remember waking up in the hospital and we're looking around and this this really bright light and really quiet area and I remember sitting up and I noticed kind of fuzzy there's somebody sitting in a chair and my lapse my vision got clear is my wife. So I asked her where am I at and what seemed like was kind of an exasperated going to tell me for the 40th time you're in the hospital. You had an accident, and she started explaining things.   Well, what what ended up happening is when I went flipping, I used to race mountain bike so I would instinctively talk I realized this because I had such a massive bruise. This is where I initially hit my my my helmet had big ol crack in it. When I hit it just obliterated my collarbone and a bunch of ribs. It collapsed my right lung when I flipped my legs hit and I shattered my legs and ended up skidding to a stop. So if you've ever been to Arizona in August, but the pavements not nice to lay on in August so I had a lot of burns. A lot of road rash And so I was in there for a couple of weeks in the hospital that a bolt me back together my memory at that point because the head injury we had pinwheel would basically flip every three minutes. I could only remember every three minutes and never reset, but little things would would stand out.   So there's some things I do remember, but a lot of it's gone. And then there's actually some stuff in my history that's gotten my I was with my sister and brother in law, and they showed me some pictures from their wedding. I'm like, I don't remember this. And they showed me pictures of me being there. And then they played the video Like, I have no idea about this night. So there's certain things in my history that are gone because of that accident. So kind of the point behind all that is, I wheeled into that hospital I was I was a mountain climber. I was a marathoner. I was in phenomenal shape, best shape of my life at the time, I weighed in at190 pounds, maybe 12% body fat, worse about on paper, because of my investments worth about three ish million dollars. When I wheeled out of that hospital weeks later, I was 156 pounds at six foot one, and I had a negative net worth of 1.5 million everything was taken from me.   So I had to start over from there. So I had to learn how to walk again. I had to train my memory back. And then I had to negotiate with everybody who is foreclosing on all my rental houses, they're coming after me for all the other debts. And because if it wasn't for the fact now, to me, it was a blessing. There's a lot of people that went through the crash. And they lost everything I know of people that ate bullets, they went back to their office and they shot themselves. I know people who did that. But I had the blessing of being able to negotiate with these creditors, and I'd send them my first week's medical bill for $1.7 million, and then immediately back off. And what I have is a certain amount of money left in the bank, that was all I had to my name. And it was about I think it was like five grand or something I don't remember exactly.   Well I called every creditor up that I owed money to that was calling me and I said here, here's how much I have in my account, you look at my credit report and how many people I owe, I will give you that if you agree to that and wipe the credit clean. So I negotiated that with every single person. And what I did then is then I had an underinsured motorist thing finally kick in months later. And I was able to use that to pay off everybody that one negotiated amount. So I got clear of the whole world and they let me do that because the nature of my accident. Not a lot of people had that. So they didn't have the blessing getting their *** kicked, and be able to leverage an *** whoopin to be able to get out of that right.   The other thing that was real tough about this *** whoopin was I came back to an obliterated business. The lending industry was not doing well and I got back on my feet about eight months later. And all the people I was doing business with before the realtors and people like that they were out of business. They were doing something else. There was two left in the industry, my mom and a gal by the name of Carolyn Irby with Coldwell Banker, they at that point, they were still doing business, they're getting deals done. And they call me up say, Hey, I got a client for you need to call this person, they would got to the point that they'd call me back five minutes later say, Hey, did you call that person like what person they said, Get your pad and write this down. So I got to I was carrying a notepad with me all the time, I'd write down what I do all day long. And the calls are supposed to make the outcomes of those calls. And then if it was crossed off, that means I did it. If it wasn't crossed off, then I would have to make this call. I can't tell you how many people I called that weren't crossed office. We just talked on the phone. Right? It's like well, can you can you tell me what we said.   So talk about earning trust, right? That's a real hard way to earn trust with somebody when five minutes before you don't even remember the conversation by explain the scenario. And people were very, very, very kind to me. Now. There were some saying, Hey, I can't do business with that does have a memory. There's a lot of people that were that did. And I rebuilt my business on that. And because of that notepad, I rebuilt my memory and I read, I was able to reconnect those wires in my head by the grace of God. And by just being very, very religious about maintaining my my pad, I wished I had my stack of pads, I throw them away, oh, I don't know why throw them away. But that was how I lived my life at that point. And I recovered back to a business that I built back up from zero to now. I get I start the the real estate investors coming into Arizona, and they're buying these houses that are undervalued. And so I started to do those loans. They were really little loans. There's like 50,000, or loans. Nobody's making a bunch of money on 50,000 our loans by doing a ton of them. And then I went from there to doing more and more they went from from Arizona to Indiana, Indiana, Missouri, Missouri, to Texas, and then over to Tennessee. And so I started doing more and more loans.   Well, then I had one of my biggest competitors, who was also a guy call and he'll give me pointers on how to do some of these loans are a little bit tougher. He decided in 2015 that we should merge our businesses. So when he flipped, they flew me out to Utah, I sat down with him and some of the executives in the company. Let's do that. So I merged the business with him. But you can only do the loans under one person's name. Well, since we're merging into his company, well, the company he worked for as a loan originator was put on to his name. Six months later, he pulled it all apart, took it off himself and left me at zero again. And it took my entire database.   Well, the executives called me up to say, um, we're probably at the fire your staff, and you're just gonna have to start over like, No, give me 90 days. So me and my staff have two or three, we sat down and we said, what are we going to do when the phone rings is going to ring in 10 minutes? What are we going to do with these deals, now, you don't have our big team anymore. And we mapped out a plan. And within six months, I was ranked number nine in the company. And within a year, I taken over the number one spot within the company. And now years later, that guy's out of the business. Because he I mean, that's what happens when you become selfish you and it's all about you, everybody leaves you he ended up all by himself, he end up not having a business anymore. He's completely out. I haven't heard anything from him, he got away from doing investor loans like three, four years ago. And I would venture to say I'm the number one guy in conventional lending for real estate investors. And last I saw by statistical numbers that was just published in a mortgage originator magazine, if you look at how many trends looking at by how many transactions closed per year, I think I'm right, number six or seven, the United States.   Michael: That's wild Aaron. That's so insane.   Aaron: And to me, a lot of people is like, how did you do all that and I'm like, you just every single day you have an objective and you keep moving forward. And it was actually, to me the noise of the world getting turned down around me and I was stuck to my own thoughts. You have to decide whether or not you agree with the person that you were and I would did not like the person I was at that time. I was a really arrogant, cocky prick before that accident. You know, I was dressing the part and acting department being the man. Now it's like, you know, I decided I'm just gonna be me. And if people don't like me, then then that's fine. I don't need to we don't need to do business. It's not about that I would do whatever I need to do to close a deal before. Now. I just want to make sure I get along with a person. And like one guy told me this last week, I thought it was really interesting. He says, Do you you just collect people? Like what do you mean I collect people because you collect relationships, because that's that's your investment, you invest you invest in things, but you spend money to make sure you have more relationships with people. And that's the truth.   And that came up because we talked about flying first class, one guy said he's really really cheap. The other guy said no, I love first class, I got pampered by it. They say you fly first class all the time. So yeah, I'm Executive Platinum with American Airlines, I spend more time in seat 3D and I do at my house. But it's not for the seat, or for the free drinks. It's for the person next to me. Because you'd be amazed at the kind of people you sit with in that environment and the kind of conversation you get to have. And they're all very, very memorable. If you'll just reach out and say hi.   Michael: Yeah, that's such a different way of approaching it. You know, so many people are going for the drinks or going for the big seat. Sounds like you could care less about that. Aaron: No, I mean, it's comfortable being a sibling I hate sitting in the back, because because of how much Americans have the room. Let me I'm not I'm not a fan. I do have to I do fly Allegiant from Arizona to to Missouri. So it's only one one stop to go to my place out in Missouri. So I still do it. I'm not a fan of it. I don't love it. We in fact, my family is dubbed at low rider of the sky. But when we go to kind of fly American, I'm, it's gonna be a long flight. I need to be comfortable. For two reasons. One, I've just gotten used to it. And I like sitting next to people I sit next to number two, I've lived the last What is it now? 12 years, 14 years in pretty heavy pain. And because of that pain, when we hit the sky, and they start pressurizing. I was doing a lot of pain in my shoulders, a lot of pain in my legs, my ankles are just both my feet were snapped off in that in that accident. So the extreme pain I was dealing with that. It's now gotten a lot less because I really took the time to rehab this last year, I went to rehab to physical therapists like crazy and we had loss and I got back to working out I got in a lot better shape than I've been in a long time in 14 years, honestly. And I feel awesome. But now the reasons I sit up there is not for the same reasons. It's for the it's for the relationships and like yourself, right? Well, I'm collecting people right here now. And now wherever I go. I see you as there's my guy. There's Mike.   Michael: Yeah, no, absolutely, absolutely. So Aaron, I mean, you've been like literally to hell and back again and came out on top. So for people that have maybe been never been through a downturn or a market cycle, if that's what we're headed into. And it sounds like that might not even be the case. I mean, what should people be doing to prepare, if they do find themselves with those shorter term loans coming due now?   Aaron: Well, and they're gonna come to at some point, even if it's not now, I think they need to be on the watch for any opportunity to put themselves into a longer term loan and have to bite the bullet or whatever that expense is. Do I believe, I mean, I think interest rates going to keep climbing to an extent they're gonna have to taper off because I can't see us continuing down this path. Interest rates are just, you know, mortgage backed securities are getting slaughtered, but I also can't see why anybody, anybody want to invest money in the mortgage backed security. Honestly, I don't understand why that money is flowing in there. Because if inflation is as high as it is, and you're going to lend somebody money, potential for 30 years risking it for 30 years, you're not getting your money back, you're losing money. But the marketing engine that is the real estate, the mortgage lending world, for the banking world, the marketing engine has convinced people, if you drop it 1%, you should refinance. And so the majority of people will refi, within the first four to five years, you're looking at an amortization, amortization table, the first four to five years, they're taking advantage of you, because you're all you're doing is paying an interest and then you put you back into a heavy interest period, they're gonna continue to keep them just just sucking money from you is what they're doing.   So they're, I believe, there's going to come a point that we're going to taper off, things might get a little bit better. And if it does that, within the next year or two, I'm going to highly encourage you, if you got suckered into a short term loan on a long term hold, get into a long term loan, get yourself comfortable. I always say control what you can control for as long as you can control it. And you can't do that in a short term loan. It's just not going to work that way. Michael: Yeah. No, I love it. And from a mindset perspective, I mean, it, I could see it so easily where you could have given up when you lost everything in a weight when you woke up from when you came out of the hospital, you know, went from a positive network to several millions and negative net worth overnight, seemingly? I mean, how do you get out of that? Because I think, again, it's so easy to go into despair and poor me. What kind of mindset does it take to lift yourself up from that?   Aaron: Yeah, that that was an interesting question to have to answer. Because not only do you have when you stack it all up, and I have to ask myself several times, how did I get where I'm at? Now, when I look back on that particular thing? It it was, like you said, you get your *** whooped that heavily. You're the everything's taken from you, you can't get you can't walk, you can't think you can't pay for anything. And they're giving you free drugs. And it wasn't just, it wasn't just weak drugs. This was good, good stuff. I don't know if you've ever had a lot of bad stuff. Is that amazing?   Michael: It's not Advil.   Aaron: No, it is definitely not Advil, and they were just willingly handing it to whatever you wanted, I had to get off of that. And I had to point myself in the right way. And I was still in a wheelchair, I was still having to deal with all this intense pain, I still had a lot of rods and stuff, multiple surgeries still being done. And I threw the stuff away and like, I don't want it, I gotta get my mind, right, I gotta get focused on where I needed to go. And what it was, as I've never sat still I just never had in my entire existence. So it was the drive to get up and get moving again. It was also that I always had an objective and a goal and where I was heading in life, even if it was just it was never really defined, but it was just kind of floating out there. I decided I was going to go after that I was going to continue after that. But I don't like to do is what was in front of me that day is day after day after day, day after day after day. But I think to the biggest driver at that point was I did not like the person I was before that accident. So I want to do everything I can to be anything but that man. And I am grateful that he was there to show me the way you shouldn't be doing things. But he was the biggest driver to continue to become something different.   And then after that the next big driver was I had a good friend of mine. His name's Joel. He's like a brother of mine. And it's it's a really long story to tell you how we met because we hate each other first. But now he's basically like my brother. And we went out one night with our wives. And at the end of dinner or after the event, we went to walk into our cars we have the opposite direction goes, Hey, by the way, I'm making a big deal happen right now me and my business partner, and it's going to change your life. Like how's it going to change my life? If you're making a deal, he goes, I can't tell you, he goes, but it's going to close here real soon. But it's going to change your life, believe me, I'm gonna change your life.   And as we parted ways, give him a hug. He turns around and walk in his car with both his hands and he goes, I'm going to change your life. And he yells out to me from like, 50 yards away, not knowing what that is. My colon changed my life, dude. Well, let's see what this is. Well, then, short time after that I found out he closed on the second largest. It's now the second largest real estate brokerage in the state of Arizona. And they'd made a deal with another lender to be their premier lender inside. What he wanted me to do is contact that lender and he told them call this guy, I want this guy in your company to work with us. So they called me and we talked about me coming over there. And to go over and meet with them and went through all the back contracts and everything. I'm like, Okay, well see how this goes. And they said we want you to come meet the CEO of the company, but you can't meet the CEO until you do this exercise and they hand me this five year vision that the CEO had for himself, you know, his five year plan and then they told me gave me the elements of the five year plan.   Cool. So I wrote this out like this is all bullcrap. Nobody does this. None of this crap works as goal setting stuff is stupid. But Fine, I'll do it. Just so I can meet the CEO, Joel opened up the door on going to do a jewel asked me to do like sat down. I wrote out this audacious freaking plan, right? The best month I've had before that was 18 Maybe 18 transaction that due in a month. And I think I closed maybe 20 Some million a year or 25 million, maybe 30 million year my best year. Well, I wrote this thing I was going to do 100 million a year and my staff is gonna grow by this and that in that net over the five year window, no ideas, I set it up as a story. I'm sitting on along Rubicon Trail in my chair with a fire gun. My wife's next to me, we got the Jeep parked there were searing steaks on the on the trail grill, and I'm thinking back on my life or last five years, and I'm writing a letter to myself of everything that happened.   So then I went forward, I met the CEO, he's like, this is the most unique five year plan I've ever seen written, we would love to have you come work for us. Now, incidentally, I didn't go work for those guys. It didn't work out. But I stuck with that five year plan. And I continue to follow that five year plan to go back and look at it look at it. I blew through everything on there and doubled it. Because I wrote it down. And then I discovered a few write things down things happen. So one of the next things that I'm doing, I have a book out there shows people I'm working on another book with Robert Allen, if you know who Robert Allen is, but we're working together on a book. So he wrote the book, no money down in the 80s. The guy was basically   Michael: Oh, yeah. Okay.   Aaron: So he's an absolute bad***. I mean, Robert is awesome. And we're writing this book as if me sitting there talking to an eight year old about how life or 18 year old about how life works. And it's taking a beating. So it's how to take a beating. And that beating is actually how you learn. And explain why believe that. And so on and on be teaching people within the first chapter, then all the way through the book on how to write this out, and then help people come to me will sit you down, I'll take it in an environment. And there's more stories about how that got done. And other ways I've used writing it down to become successful, and show people you write this stuff down. It's amazing how the universe starts to line up to get things done for you.   Now, when it comes to a beating, right, the one thing is that we have noticed that we as humans learn better by getting our butts kicked. And I believe that there's this Bigfoot that wakes up at about 7:30 Every day, this big, ominous invisible foot to kick your *** all day long if you let it. If you so think about this, I wake up at 4:30 in the morning, I get up way before the foot does and I do what I want to do, right I sit down, I send a message to my team, every single morning, I read, I write, I do the stuff that I need to do I have prayer before I get started all that and then I go and I work out every single day. So but if you're a person who wakes up at 7:45, and you got to be the office by eight, the foots already up, right, it's already kicking your *** the second you put your foot on the ground from from the from your bed to try and get to the bathroom, you stumble into this, you stumble into that your day is just wrong from the very beginning.   Get up before the foot does, you got to figure out where your personal foot wakes up. That's out there to kick your butt. And you got to get up before the foot doesn't plan your day and start executing on that. The other things that I've noticed with people, you know, how we learn, we do have to take a beating learn so you need to dissect every beat you've got so what am I learning from this? And how do I need to take from that, and let me illustrate how I know that. That's how that's true. I was six years old. And my parents put me in a Pentecostal school for my first grade year. I didn't go to kindergarten straight to first grade. And it was this Pentecostal church in this small town. And they had everything from first to high school senior all in one church and everybody had their own little thing and you had different teachers for all of it. And I segmented us first graders off for the first three months and we're meeting in the little room and they were teaching us the alphabet and numbers. And as they're going through the alphabet every letter was had a nursery rhyme style Limerick to it and a filmstrip. Now you may be a little too young to remember filmstrips. But it's up…   Michael: No I got it, I got it.   Aaron: Okay, so you got the film strips got the little thing. You'll play the music and here's the beep and you flip it to the next next slide, right? It's basically slides. Well, it was a it was the we got to the letter M. And the letter M was about this mule named Milton. And the way the nursery rhyme when it says Milton the mule he made a mistake as you read a map, you walked in a lake. And as it's going through those filmstrips, you've got this cartoon mule walking down the road, in a suit holding this map, and then you see him falling in this lake. Well me being me, even at six years old, I redid the limerick, and I said it out loud. So instead of having Milton falling out falling in a lake, I had him ******* in a bucket. I know it's stupid. Right? The six year old stuff. The little girl sitting next to me did what you just did, she laughed about it. That didn't go over well with the teacher. Now the teacher happened to be the wife of Noah, who was also the pastor. She heard all this so she grabbed both of your ear lobes. Walk the straight to the principal's office and sat us down in these chairs.   This guy was not a small guy. He was a big man. So he's the pastor. He's the principal. He made me repeat exactly what I said. When I was done. He turns around he picks up this old aircraft aluminum style briefcase, sets it on his desk, puts in the code opens it and very ceremoniously turns it so I can see the contents had a padded interior cut out to houses pattern. So then he pulls the paddle out makes us both stand up and turn around and put our hands on the on the chairs. She got one swap I got two because I'm the one that came up with the limerick. Now it wasn't that hard. My dad's Irish my mom was Spanish Believe me I that way harder buttons for a lot less than what that guy gave me. But it was The gravity of the situation that caused the tears to flow. And then I also knew I had to face my dad that night. He always told me if you go to the principal's office, you're getting an *** whoppin. Well, I did. I got a pretty good one. But ultimately, the main reason I bring that story up is there's how many letters in the English language?   Michael: There's 24   Aaron It's 26?   Michael: That's so embarrassing.   Aaron: I know. I googled that I thought it was 24 as well very recently, and I go, so yeah, there's 26. So 26 letters, which we just established. How many guy remember the limerick for?   Michael: How many did you remember the limerick for? You probably remembered him for all of them. But for sure M.   Aaron; Just one. That's the only one I remember. I remember the letter M. I don't know anything about the other ones. That was 42 years ago, I can only recite the one for letter M I don't remember what the other ones were about. I can't remember you even articulate what the letter A would have said for it be what it stood for. But remember what M step four? Why do I remember it because I got my *** beat. That's why.   So we as humans learn very well through a beating. So what I tell people don't take, don't take a beating is something that's bad, learn whatever you got to do, just don't take the same beating. There's nothing wrong with making mistakes, just make new mistakes. Because you're making new mistakes, you're still advancing. There's nobody, that people who fail to get ahead in life make the same mistake over again. The other there's another thing that they say is there's two types of people never amount to anything. A person that can't do it, they're told, and a person that can do nothing but. I would say take the time, and analyze that to people that will never amount to anything, a person that can't do what they're told, and a person that could do nothing but.   Those are some very, very powerful words to sit and think about. And you have to figure out who am I? What am I getting done? What kind of *** whopping am I taken on a daily basis? And I said the same one over and over again. What do I got to do to make adjustments so I could advance myself and get away from this beating I keep taking.   Michael: Man Mike drop exit stage left Aaron Chapman, everybody. This was so much fun, man. How do people get in touch with you if they need you?   Aaron: Best way is Aaron chapman.com Or just go to Google and type in Aaron chat and you see a bald bearded redneck lender you got the guy.   Michael: That's you awesome, man. This was so much fun. Aaron thank you again for coming on for the third time. This was definitely the one that did it. We'll do it. We'll be in touch man.   Aaron: Thanks, brother. Appreciate you man.   Michael: Likewise, you got it.   Okay, everyone that was our episode A big thank you to Aaron for coming on today and the other two episodes as well. If you didn't catch those, I highly recommend you give those listened to Aaron dropped some really fantastic wisdom, knowledge and thought perspective on where we're headed in the next couple of months and yours with the market.   As always, if you enjoyed the episode, we'd love to hear from you with a rating or review wherever it is get your podcasts and we look forward to seeing on the next one. Happy investing

We bagged the interview of the year!! Steve is an Executive Platinum flier for several airlines!  I mean, his Twitter handle is @mileagerunner !!  He is up in the air more than he is on ground as  TV executive.  FOUR MILLION MILES!! It's because of Steve that Lara learned about mileage running. If you don't knew what that is, you better give this episode a listen!Dinner date in (not gonna tell you, you'll have to listen…it's fabulous!)Steve's thoughts on BOOM!Best city…..Morocco!! What are Q suites?Lounge expert discussion Frequent flyer pet peevesIn a twist of events, Steve has a question for each of us!!

In 2019, Jason Henrichs took 46 flights for business, traveling to cities where he stayed at hotels, dined at local restaurants, and sometimes even visited tourist attractions like the Liberty Bell. In 2020, he took just three flights. The traveling life has its perks—Henrichs, the CEO of Alloy Labs, a consortium of community banks, has Executive Platinum status on American Airlines, Gold Elite status at Marriott, and membership in not one but three private airport lounges.

Meet Andrew and Andrew Getting stuck in Atlanta for 3 daysBest Non-Rev trips London turnAround the world without ever leaving the airport. Bucket ListGo find Andrew and Andrew on Instagram@DFWAviation and @AirportFotos

#254 - Die Partnerschaft von Hyatt und American Airlines gibt es schon seit einiger Zeit. Nun gab es Gerüchte seit Anfang des Monats, dass Hyatt ausgewählten Hyatt Globalist Mitgliedern den American Airlines Executive Platinum Status gibt. Zuerst hiess es, dass die qualifizierten Mitglieder angerufen werden und es nur einige wenige seien. Jetzt mehren sich die Hinweise, dass es doch mehr sind und auch keine klaren Regeln nach denen diese ausgewählt werden. Wenn 10% was bekommen, dann sind natürlich 90% enttäuscht und fühlen sich natürlich zurückgesetzt. In Zeiten von Social Media ist es natürlich nicht optimal. Mal sehen was Hyatt noch macht.Bei Fragen kannst du uns auch direkt auf WhatsApp anschreiben.Abonniere uns, damit du keine Folge verpasst!Vereinbare noch heute Deine kostenlose Beratung. Verbinden Sie sich mit anderen Vielfliegern in unserer Facebook-Gruppe & folgen Sie uns auf Facebook.

Episode Description In episode 18 we discuss our why The Companion Pass may be overvalued, getting top American Airlines status for free & how awesome Rise of the Resistance is. We also talk about Hyatt’s recent devaluation, what programs allow points pooling & a Vegas landmark being sold. If you're looking for a way to organize your credit cards, check out Travel Freely, the Miles to Memories recommended tool for tracking & organizing credit cards.  Episode Notes 240 Joe talks about how awesome Rise of the Resistance is - no spoilers! 1222 Hyatt Globablists are being targeted for free Executive Platinum staus with American Airlines 1910 The Southwest Companion Pass isn’t all it cracks up to be. 2512 We discuss the recent Hyatt devaluation 3049 There are a ton more programs that allow points pooling than we thought 3142 RIO Hotel in Vegas has officially sold 3543 It is possible to get a CNB Crystal Infinite Visa refund 3719 You can still cash in your Hyatt free night certs for points (YMMV)   Enjoying the podcast? Please consider leaving us a positive review on your favorite podcast platform! You can also connect with us anytime at podcast@milestomemories.com.  You can subscribe on Apple Podcasts, Google Play, Sticher, Spotify, TuneIn, Pocket Casts, or via RSS. Don't see your favorite podcast platform? Please let us know! Music: Rewind by Jay Someday | https://soundcloud.com/jaysomeday Music promoted by https://www.free-stock-music.com Creative Commons Attribution 3.0 Unported License

NowBoarding, your daily travel news in 7 minutes or less. This is your host, Ed Pizza, bringing you the latest travel deals and travel news you need to know Monday through Friday. Tune in daily so you don’t miss any of the best deals! Look for links to all of today’s stories in the show notes on whatever podcast platform you’re listening. And, please share the show with a friend! First up is a report that American Airlines will allow members to buy elite status in 2020. Right now you have to be targeted for the offer and it’s unclear how widely targeted it is. But, View From The Wing has at least two different examples of the qualification levels. At first blush, we’re looking at $5,000 in Elite Qualifying Dollars for Gold status, $10,000 for Platinum, $15,000 for Platinum Pro and $24,000 for Executive Platinum. Virtually all AA fares earn one EQD per dollar spent, expect for Basic Economy which earns half that. I’d love to hear your opinion on these American Airlines changes. Are you excited about being able to achieve status just from spending? Worried that you’ll be fighting with even more people Hit me up Twitter or Facebook A Next, we’re talking about 23:59. As God Save the Points says, the airline rule that allows you to stopover in a particular city for up to a day, is a perfect time for a short visit to a destination. Airlines will generally allow a connection that long on virtually any fare, which is a good excuse for a quick stop somewhere new, or a favorite you haven’t visited in a while. Another thing to consider here are airlines for destinations that have dedicated stopover programs. Many flights to Iceland allow multiple day stopovers. And, TAP Portugal allows up to five nights in Lisbon or Porto, two lovely cities. Make the most of your next trip and build in a stopover someplace awesome. One Mile at a Time walks us through the rules around transferring Marriott Bonvoy points between accounts. You can transfer 100,000 points to another account each year. I had no idea you could receive up to 500,000 points each year. This can be helpful if you have just a handful of points in a spouse or family member account and don’t want them to go to waste. If you’re really close to qualifying for JetBlue Mosaic status this year, you don’t have to worry about falling short or having to hop on a plane to earn those last few points. Status point purchases start as low as $45, which can be a lot cheaper and quicker than hopping on an airplane. If JetBlue is willing to sell you points in an increment as small as 250 points, it’s probably a really good indication that they aren’t likely to give you an exception if you miss by an amount that small. If status is important to you, you probably don’t want to leave it to chance. Finally, according to Miles to Memories, Samsung Pay has a ton of discounted gift cards right now. I don’t have any Samsung devices to check that these are still available, but the report is that you’ll find 20% discounts at places like Staples, REI and Legal Seafood (yum, one of my favorite seafood restaurants). There’s also 10% discounts on Lowe’s, Uber and Hotels.com. That’s a full wrap on today’s travel news. If you’ve got a piece of travel news that you think I should feature on NowBoarding, you can e-mail me at ed@pizzainmotion.com, or find me on social media, Twitter, Facebook and Instagram. And, you can find me blogging daily at pizzainmotion.com. Lastly, I need your help, for just a minute. Reviews and ratings are a huge part of what helps us reach a larger audience. So take a minute and help us out, leaving us a review and a rating wherever you get your podcasts. And, please tell a friend. That’s your travel news in 7 minutes or less. I hope you’ll join us again on a future flight!

"People are so bad at complaining...I'm complaining about how bad people are at complaining...that's where we are right now."It might come as no surprise that in this world of made up currencies where points don't matter, loyalty programs may not always follow their own rules - or will change them whenever they feel like it. Sure, there are those moments when a considerate customer service representative might take you by surprise and waive a fee, or open up availability. More often than not however, it's easy to feel like the deck is stacked against you.Complaining can only get you so far. Or, more likely the case you may only have so much time to spend complaining (or fighting for what's right). How do you know when programs are actually acting badly? And, when you do find that moment, what are the best ways to plead your case while having an actual chance at finding resolution or receiving compensation?Timestamps2:00 - The feng shui of rooms at Nobu at Caesar's Palace4:38 - What's bothering Richard this week?7:47 - When "the system is down" for more than a month...15:47 - Examples of when loyalty programs behave badly20:48 - When a travel company actually does the right thing24:40 - How to positively use emotion to complain32:30 - What to remember when you need to interact with customer service repsToday's GuestEd Pizza founded the Pizza In Motion blog on the Boarding Area network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.Thanks to Our SponsorFly smarter by receiving premium flight deal alerts straight to your inbox from Thrifty Traveler Premium. This includes mistake fares, tailored deals from your selected departure city and even Delta SkyMiles Flash Sale alerts. Sign-up today and try if for free.

Photographer Kevin Brett joins us in the studio this week. Kevin is a freelance photographer available for hire. Specializing in concert and performance imagery, alternative and conceptual portraits as well as traditional, and events. We talk with him about a trip to Pennhurst Asylum, shooting digital, and drones. Casey has an issue in the Charlotte airport and tells the story about the bell-hop/elevator incident that happened in Colorado. Jimmy and Casey talk about a trip to see The Who, plus a bunch of other good stuff. www.soul-imagery.com