Podcast appearances and mentions of luis giraldo

Luis brings a wealth of experience from his time in the trenches as an MSP owner, and now as someone who works closely with MSPs worldwide. His approach challenges traditional thinking, offering a fresh perspective on what it truly means to partner with your clients. This isn't just about delivering excellent customer service—it's about creating meaningful, strategic relationships that foster long-term loyalty and, of course, consistent revenue.  One of the standout points from our conversation was Luis's perspective on customer service. He argued that what many MSPs consider exceptional service—fixing issues quickly and meeting SLA commitments—is now merely the baseline. In his words, these are “table stakes”. Instead, the real opportunity lies in evolving beyond the reactive and operational aspects of client management. MSPs should focus on account management processes that align with their clients' business goals, ensuring those relationships are value-driven rather than transactional. This shift not only strengthens partnerships but also secures recurring revenue streams.  Luis shared some actionable tips on how MSPs can achieve this. Firstly, he encouraged us to rethink how we approach clients with established relationships. If your current process is purely tactical—focused on filling the “white space” of products not yet sold—you risk being seen as nothing more than a vendor. To counter this, Luis suggested piloting a more strategic engagement model with a few clients, ensuring you've fine-tuned your process before rolling it out broadly. This iterative approach minimises risk, maximises impact, and reinforces trust—key drivers of revenue growth.  Another critical takeaway was the importance of regular communication. Luis stressed that reducing engagement with smaller clients due to perceived stability is a missed opportunity. By increasing touchpoints, even in lighter ways, MSPs stay top-of-mind and maintain strong relationships. These frequent conversations also allow you to unearth operational challenges and future opportunities, making it easier to align your services with your clients' evolving needs. This continuous alignment is what transforms satisfied clients into long-term partners and consistent revenue contributors.  We also discussed the concept of risk versus security. Many MSPs default to promising clients safety and security through technical measures. While essential, Luis pointed out that these conversations often miss the mark. Instead, shifting the dialogue towards risk management reframes the value proposition. Clients are more engaged when they understand how you're helping them navigate and mitigate risks specific to their business. By positioning yourself as a strategic advisor in this area, you deepen the relationship and create new opportunities for revenue.  One particularly poignant idea Luis shared was the need to measure client success beyond retention and churn metrics. He emphasised the value of demonstrating ROI by connecting the dots between projects delivered and their tangible business impact. For instance, showing how an MFA implementation reduced failed login attempts to zero doesn't just highlight your technical competency; it proves the value of your services in a business context. This approach, Luis explained, helps justify costs while strengthening the perception of value, directly influencing revenue retention and growth.  Towards the end of our discussion, Luis brought everything back to the importance of storytelling. Whether it's demonstrating your value to clients or marketing your services to prospects, telling the story of a single client's success is far more impactful than citing general trends. By focusing on one relatable example, you resonate more deeply with your audience, making it easier for them to see themselves benefiting from your expertise.  This episode is packed with practical advice for any MSP looking to improve client relationships and optimise revenue. From building strategic account management processes to reshaping the way you measure success, Luis Giraldo provides a wealth of insights that are both actionable and transformative.  If you're ready to rethink your approach and take your client relationships—and revenue—to the next level, this is the episode for you. And don't forget, as Luis said, it's all about testing and refining. Start small, learn, and scale your success.  Connect and continue the conversation with Luis Giraldo through his LinkedIn profile HERE.  Connect on LinkedIn HERE with Ian and also with Stuart by clicking this LINK  And when you're ready to take the next step in growing your MSP, come and take the Scale with Confidence MSP Mastery Quiz. In just three minutes, you'll get a 360-degree scan of your MSP and identify the one or two tactics that could help you find more time, engage & align your people and generate more leads.  OR   To join our amazing Facebook Group of over 400 MSPs where we are helping you Scale Up with Confidence, then click HERE  Until next time, look after yourself and I'll catch up with you soon!   

In today's episode, I'm joined by Alex Farling from Empath. In the last episode, Luis Giraldo and I were talking about vCIO. Alex was listening to the episode and took up my challenge to fight us in the comments. Alex has lots of opinions and experience in the vCIO field, having built one of the leading platforms for vCIO out there. Interestingly, even Alex says he hates the term vCIO and explains why. We also discuss "firing" clients, the critical role of communication in maintaining positive relationships, agendas, and the nuanced roles required in smaller MSPs. This is another episode packed with insights and on the role of account management in the MSP space. So get ready to rethink the vCIO role again with us on the Evolved Radio Podcast! This episode is brought to you by Evolved Management Training Courses. Check out my brand new course - vCIO and Account Management for MSPs   Or my other online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.

Today, I'm chatting with my old friend Luis Giraldo, Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing vCIO all wrong. vCIO has the Critical Objective of creating real client value by delivering services that lead to genuine business outcomes, but many struggle to make this a reality. We discuss why people hate the vCIO title and ideas about what we should call it instead. We discuss some common pitfalls, like focusing too much on tools over processes. Whether you're trying to start or improve your vCIO process, this episode is a must-listen. So let's go. This episode is brought to you by Evolved Management Training Courses. Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru.He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show.He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most.Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad?And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn't appreciate about the life of an MSP?They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment.Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that's changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures.Mentioned in This EpisodeFully Managed by TELUS Business from Chris BlayDocumentation solution: IT GlueIT management: N-ableLuis Giraldo musicBook: Ray Dalio: Principles: Life and WorkScalePad MSP surveyClient management: Lifecycle Managers (ScalePad solution)GRC (governance, risk and compliance) tool: ControlMap (ScalePad solution)QBR tools: Lifecycle Insights (ScalePad solution)Backup monitoring: Backup Radar (ScalePad solution)BI tool: Cognition360 (ScalePad solution)Quoting software: Quoter (ScalePad solution)Matthew Bookspan of Blacktip ITMSP conference: IT Nation ConnectMSP conference from N-able:

In this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with Ryan Morris of Morris Management Partners and Luis Giraldo, Chief Experience Officer at ScalePad. The conversation centers around the provocative question: Does standardization equal commoditization? As the IT channel evolves, many Managed Service Providers (MSPs) are grappling with the challenge of balancing technology stack and process standardization while striving to maintain strategic differentiation in a competitive market.Luis highlights the growing concern among MSPs, particularly those with significant revenue, who are experiencing downward pricing pressure as clients perceive similar offerings from multiple providers. He emphasizes that while standardization can streamline operations, an over-reliance on it can lead to a lack of strategic conversations with clients. This disconnect often results in MSPs being viewed as interchangeable, leading to commoditization and a struggle to demonstrate unique value. The discussion underscores the importance of understanding clients' businesses and fostering deeper relationships to escape this commoditization trap.Ryan adds to the conversation by questioning the motivations behind standardization. He argues that while it can simplify operations for MSPs, it often fails to deliver value to customers if not aligned with their needs. He points out that the industry is still young, with ample opportunities for growth, and that competing solely on price is a self-inflicted wound. Instead, he advocates for a focus on customer outcomes and the importance of customizing engagements based on industry-specific needs, rather than forcing clients into a one-size-fits-all approach.As the episode wraps up, both guests agree on the necessity of evolving the conversation around service delivery. They suggest that MSPs should not only standardize their internal processes but also adapt their client-facing strategies to emphasize understanding and addressing specific business challenges. By doing so, MSPs can create a more engaging and valuable experience for their clients, ultimately leading to differentiation in a crowded marketplace. The episode serves as a call to action for MSPs to rethink their approach to standardization and commoditization, encouraging them to prioritize strategic relationships and tailored solutions. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessoftech.bsky.social

In this revealing episode of "Now That's IT," Luis Giraldo, Chief Experience Officer at ScalePad, shares his unique journey from a world-class musician to a revered MSP advocate, discussing cthe pivotal transitions and decisions that shaped his career and how his background in music provided a rhythmic foundation for his innovative approach to MSP advocacy.Tune in as Luis provides actionable insights on navigating vendor relationships, leveraging personal experience to foster industry change, and advocating effectively for MSP interests. Whether you're an aspiring MSP owner or an established leader, this episode is packed with strategies to amplify your influence in the MSP ecosystem. Don't miss out on learning how to harmonize your business goals with industry dynamics, all while ensuring your voice is heard in the vendor landscape.Join us to find out how you can also hit the right notes in your MSP journey with Luis Giraldo's expert guidance!Get an in-person rundown on what N-able has to offer including products, insights, networking and more.The N-able Roadshow is visiting more cities than ever before in 2024. Take a look at our first group of locations; we may be in a city near you! -> http://spr.ly/6000RsTOq'Now that's it: Stories of MSP Success,' dives into the journeys of some of the trailblazers in our industry to find out how they used their passion for technology to help turn Managed Services into the thriving sector it is today. Every episode is packed with the valuable insights, practical strategies, and inspiring anecdotes that lead our guests to the transformative moment when they knew….. Now, that's it.This podcast provides educational information about issues that may be relevant to information technology service providers. Nothing in the podcast should be construed as any recommendation or endorsement by N-able, or as legal or any other advice. The views expressed by guests are their own and their appearance on the podcast does not imply an endorsement of them or any entity they represent. Views and opinions expressed by N-able employees are those of the employees and do not necessarily reflect the view of N-able or its officers and directors. The podcast may also contain forward-looking statements regarding future product plans, functionality, or development efforts that should not be interpreted as a commitment from N-able related to any deliverables or timeframe. All content is based on information available at the time of recording, and N-able has no obligation to update any forward-looking statements.

Egresada del Instituto de Diseño de Caracas. Fue profesora de diseño y tipografía en la Universidad José María Vargas de Caracas y en el Centro de Diseño Digital en Valencia. Coordinadora del área de diseño en el Museo de Arte Moderno Jesús Soto bajo la tutela de Estudio CAL (Carlos Rodríguez y Luis Giraldo). Asistente del maestro Álvaro Sotillo. Diseñadora del Centro de Arte La Estancia. Sus proyectos se fundamentan en el uso y experimentación tipográfica como expresión intrínseca de la comunicación visual, haciendo énfasis en el diseño editorial, publicaciones de arte, literarias y científicas, con amplia experiencia en creación de marcas. Un Minuto con las Artes, la Academia en tu Radio, con Susana Benko, Álvaro Mata, Humberto Ortiz y Rafael Castillo Zapata. Al aire por Radio Capital 710 AM el miércoles 03 de mayo de 2023.

Tate Talks with…. Luis Giraldo Really interesting conversation with Luis - We touched upon his music career, touring with Shakira and how he found himself in the world of IT and MSPs. About Luis Luis Giraldo serves as ScalePad's CXO, helming its Partner Success and IT organizations. In addition to building his own MSP business, Luis previously developed and commercialized SaaS application Monkey Box, and has held senior leadership roles in product, strategy, and marketing at major MSP tool vendors IT Glue and N-able prior to joining ScalePad. A consummate IT professional and product strategist, Luis provides thought leadership to the industry, and presents frequently on MSP best practices and strategies. Contact Luis https://twitter.com/luisgiraldo https://www.linkedin.com/in/luisgiraldo/ Michael Fass I don't have the link to Luis's album yet, in the meantime here is the one from Michael Fass that we mentioned. Credits: Music - https://www.purple-planet.com Tate Talks is kindly sponsored by JumpCloud for MSPs

From musician to IT Exec, Luis Giraldo, CXO at ScalePad takes a deep dive with Julian into growing an MSP into a thriving business. Luis has built and sold two IT Services businesses, worked on the vendor side of the equation and now defines himself as an MSP Advocate. All while still finding time to tour with Shakira for 6 months playing keyboards! Luis talks about the nuances between loving tech and loving helping people with tech. Its all about creating an effective customer experience and focusing on the areas to scale and grow your business from the beginning and integrating into your company culture. Some excellent ideas and tips in this episode so be ready to take a few notes. You can connect with Luis through LinkedIN or email him directly at luis.giraldo@scalepad.com   

Episode 141 includes: How one MSP has driven huge growth over the last couple of years - what they did and why Which business cards have a place in your wallet in 2022? Plus on the show this week, a sales expert with advice to make selling much easier for you Featured guest: Thank you to Adam Wootton from Impact Sales Coaching for joining Paul to talk about how MSPs can make selling easier. Adam has 20 years sales experience ranging from telesales, field sales, key account sales, key account management and leading high performance teams. He launched Impact Sales Coaching five years ago and has delivered results for large corporates and SME's spanning sectors such as telecommunications, IT infrastructure, finance, logistics, education, manufacturing, recruitment and events. Connect with Adam on LinkedIn: https://uk.linkedin.com/in/adam-wootton-b4607015 Show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of the MSP demonstrating momentum, Paul recommended listening back to Episode 140: https://www.paulgreensmspmarketing.com/podcast/episode140 On the subject of using classic marketing techniques (like printed newsletters), Paul recommended listening back to Episode 134: https://www.paulgreensmspmarketing.com/podcast/episode134 Find out more about Paul Green's MSP Marketing Edge: https://www.mspmarketingedge.com/ Right now you can watch the extended interview with this week's featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC Thank you to Luis Giraldo, Chief Experience Officer at ScalePad for recommending the book Principles for Dealing with the Changing World Order by Ray Dalio: https://www.amazon.co.uk/Changing-World-Order-Nations-Succeed/dp/1982160276 https://ca.linkedin.com/in/luisgiraldo In next week's episode, Paul will be joined by Harold Mann from Mann Consulting to explain why the MSP on-site tech visit is dead: https://www.linkedin.com/in/hmann Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider:

Episode 141 includes: How one MSP has driven huge growth over the last couple of years - what they did and why Which business cards have a place in your wallet in 2022? Plus on the show this week, a sales expert with advice to make selling much easier for you Featured guest: Thank you to Adam Wootton from Impact Sales Coaching for joining Paul to talk about how MSPs can make selling easier. Adam has 20 years sales experience ranging from telesales, field sales, key account sales, key account management and leading high performance teams. He launched Impact Sales Coaching five years ago and has delivered results for large corporates and SME's spanning sectors such as telecommunications, IT infrastructure, finance, logistics, education, manufacturing, recruitment and events. Connect with Adam on LinkedIn: https://uk.linkedin.com/in/adam-wootton-b4607015 Show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of the MSP demonstrating momentum, Paul recommended listening back to Episode 140: https://www.paulgreensmspmarketing.com/podcast/episode140 On the subject of using classic marketing techniques (like printed newsletters), Paul recommended listening back to Episode 134: https://www.paulgreensmspmarketing.com/podcast/episode134 Find out more about Paul Green's MSP Marketing Edge: https://www.mspmarketingedge.com/ Right now you can watch the extended interview with this week's featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC Thank you to Luis Giraldo, Chief Experience Officer at ScalePad for recommending the book Principles for Dealing with the Changing World Order by Ray Dalio: https://www.amazon.co.uk/Changing-World-Order-Nations-Succeed/dp/1982160276 https://ca.linkedin.com/in/luisgiraldo In next week's episode, Paul will be joined by Harold Mann from Mann Consulting to explain why the MSP on-site tech visit is dead: https://www.linkedin.com/in/hmann Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider:

Episode 132 includes: Valuable advice for keeping on top of cash flow The benefit to your MSP of doing a 'ticket frenzy' Plus on the show this week an industry expert joins Paul to explain why now is the time to get things done and move your MSP forward Featured guest Thank you to Luis Giraldo, Chief Experience Officer at ScalePad and CEO of Ook Enterprises, for joining Paul to talk about why MSP should focus on growth in the second half of 2022. Luis has founded, scaled and sold various successful IT businesses since 2006. He created SaaS documentation platform Monkey Box in 2013, which was acquired by IT Glue in 2017. He has since held key executive roles with vendors such as IT Glue, Kaseya, and N-able, and is an influential leader in the global MSP space. Luis helms the Partner Success and IT organisations, and brings deep MSP experience, thought leadership, and long-term strategic focus to ScalePad. Connect with Luis on LinkedIn: https://ca.linkedin.com/in/luisgiraldo Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ You can join Paul in the MSP Marketing group on Facebook: https://www.facebook.com/groups/mspmarketing/ Right now you can watch the extended interview with this week's featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC To dig deeper into this episode, Paul joins Sophie Law on the complimentary YouTube show 'Another Byte', from this coming Thursday: https://www.youtube.com/playlist?list=PLDRSdM8tZbEAXxJRY5vU4LWldRNLjZZng Thank you to lead generation and LinkedIn expert Mark Firth for recommending the book The Almanack of Naval Ravikant: A Guide to Wealth and Happiness by Eric Jorgenson: https://www.amazon.co.uk/Almanack-Naval-Ravikant-Wealth-Happiness-ebook/dp/B08FF8MTM6 https://www.linkedin.com/in/markfirthonline In next week's episode, Paul will be joined by RevOps specialist (and the creator of the Feel-Good MSP) Brian Gillette, to talk about how you can actually feel-good about selling: https://www.linkedin.com/in/brian-gillette-27884b128 Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider:

Episode 132 includes: Valuable advice for keeping on top of cash flow The benefit to your MSP of doing a 'ticket frenzy' Plus on the show this week an industry expert joins Paul to explain why now is the time to get things done and move your MSP forward Featured guest Thank you to Luis Giraldo, Chief Experience Officer at ScalePad and CEO of Ook Enterprises, for joining Paul to talk about why MSP should focus on growth in the second half of 2022. Luis has founded, scaled and sold various successful IT businesses since 2006. He created SaaS documentation platform Monkey Box in 2013, which was acquired by IT Glue in 2017. He has since held key executive roles with vendors such as IT Glue, Kaseya, and N-able, and is an influential leader in the global MSP space. Luis helms the Partner Success and IT organisations, and brings deep MSP experience, thought leadership, and long-term strategic focus to ScalePad. Connect with Luis on LinkedIn: https://ca.linkedin.com/in/luisgiraldo Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ You can join Paul in the MSP Marketing group on Facebook: https://www.facebook.com/groups/mspmarketing/ Right now you can watch the extended interview with this week's featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC To dig deeper into this episode, Paul joins Sophie Law on the complimentary YouTube show 'Another Byte', from this coming Thursday: https://www.youtube.com/playlist?list=PLDRSdM8tZbEAXxJRY5vU4LWldRNLjZZng Thank you to lead generation and LinkedIn expert Mark Firth for recommending the book The Almanack of Naval Ravikant: A Guide to Wealth and Happiness by Eric Jorgenson: https://www.amazon.co.uk/Almanack-Naval-Ravikant-Wealth-Happiness-ebook/dp/B08FF8MTM6 https://www.linkedin.com/in/markfirthonline In next week's episode, Paul will be joined by RevOps specialist (and the creator of the Feel-Good MSP) Brian Gillette, to talk about how you can actually feel-good about selling: https://www.linkedin.com/in/brian-gillette-27884b128 Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider:

Episode 131 includes: Why MSPs aren't charging properly - and why this is CRAZY The pros and cons of making follow-up phone calls to clients after support Plus there's an opportunity for extra monthly recurring revenue Featured guest Thank you to Max Pruger, Compliance Manager at Kaseya, for joining Paul to talk about a brand new 'compliance as a service' revenue opportunity. This interview with Max was recorded back in February 2022, a few weeks before Kaseya announced the acquisition of Datto. Max has been a pioneer in the managed services industry since the late 1990s. He currently serves as SVP and GM of Compliance Manager, VulScan and MyITProcess and is responsible for Kaseya's go to market strategy for his respective business units. Max began his MSP career at USWeb as a founding member of that company's managed service division. He has also held the position of Senior Architect at IBM. Max holds a BS in Computer Science from American University and an MBA from the University of Maryland - Robert H. Smith School of Business. Connect with Max on LinkedIn: https://www.linkedin.com/in/maxpruger Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ Find out more about Paul Green's MSP Marketing Edge: https://www.mspmarketingedge.com/ Right now you can watch the extended interview with this week's featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC To dig deeper into this episode, Paul joins Sophie Law on the complimentary YouTube show 'Another Byte', from this coming Thursday: https://www.youtube.com/playlist?list=PLDRSdM8tZbEAXxJRY5vU4LWldRNLjZZng Thank you to Nicholas Ashford from Fordhouse for recommending the book Extreme Ownership by Jocko Willink and Leif Babin: https://www.amazon.co.uk/Extreme-Ownership-Jocko-Willink/dp/1250067057 https://uk.linkedin.com/in/nicholasashford In next week's episode, Paul will be joined by Luis Giraldo, Chief Experience Officer at ScalePad and CEO of Ook Enterprises, to talk about MSP opportunities for the second half of 2022: https://ca.linkedin.com/in/luisgiraldo Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider:

Episode 131 includes: Why MSPs aren't charging properly - and why this is CRAZY The pros and cons of making follow-up phone calls to clients after support Plus there's an opportunity for extra monthly recurring revenue Featured guest Thank you to Max Pruger, Compliance Manager at Kaseya, for joining Paul to talk about a brand new 'compliance as a service' revenue opportunity. This interview with Max was recorded back in February 2022, a few weeks before Kaseya announced the acquisition of Datto. Max has been a pioneer in the managed services industry since the late 1990s. He currently serves as SVP and GM of Compliance Manager, VulScan and MyITProcess and is responsible for Kaseya's go to market strategy for his respective business units. Max began his MSP career at USWeb as a founding member of that company's managed service division. He has also held the position of Senior Architect at IBM. Max holds a BS in Computer Science from American University and an MBA from the University of Maryland - Robert H. Smith School of Business. Connect with Max on LinkedIn: https://www.linkedin.com/in/maxpruger Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ Find out more about Paul Green's MSP Marketing Edge: https://www.mspmarketingedge.com/ Right now you can watch the extended interview with this week's featured guests on the YouTube channel: https://www.youtube.com/playlist?list=PLDRSdM8tZbEBEL1Sh4Z-t3PXKbsW7b4BC To dig deeper into this episode, Paul joins Sophie Law on the complimentary YouTube show 'Another Byte', from this coming Thursday: https://www.youtube.com/playlist?list=PLDRSdM8tZbEAXxJRY5vU4LWldRNLjZZng Thank you to Nicholas Ashford from Fordhouse for recommending the book Extreme Ownership by Jocko Willink and Leif Babin: https://www.amazon.co.uk/Extreme-Ownership-Jocko-Willink/dp/1250067057 https://uk.linkedin.com/in/nicholasashford In next week's episode, Paul will be joined by Luis Giraldo, Chief Experience Officer at ScalePad and CEO of Ook Enterprises, to talk about MSP opportunities for the second half of 2022: https://ca.linkedin.com/in/luisgiraldo Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Subscribe to this podcast using your favourite podcast provider:

This podcast is where we discuss different ways to run your IT business whether you are a one-person shop or leading a growing IT service providing business. This is the place for you. Video Podcast every Tuesday and Thursday Hosted by: Paco Lebron from ProdigyTeks Rick Smith from Renactus Technology This week's Guest: Luis Giraldo from Ook Topics and Links: TechCon Unplugged is officially back for 2022. Find out more details and purchase your ticket by clicking the link here: Techcon Unplugged Tickets Mac Admin Slack Channel Support This Show Patreon.com/MSPUnplugged Amazon Affiliate Link DISCLAIMER: This description contains affiliate links, which means that if you click on one of the product links, we'll receive a small commission.

With so much focus around cybersecurity over the past few years and looking ahead to escalating threats in 2022 and beyond, its easy to lose focus on how Managed Security fits into our current stack. The evolution of the IT Service Provider began with Break Fix, then to a recurring revenue model with Managed Services and now Managed Security. What is the mindset of our customers and how do they view IT Services? Luis Giraldo, CXO at ScalePad, talks with Ryan about shared responsibilities with customers and growing along side them. Luis see's the next logical step over the next few years as continued evolution into a trusted business advisor and partner. They give us some great insights and ideas around making this evolution by looking at it from the client's perspective. Taking periodic 10,000 foot views of your business and offerings are critical to growth and long term success. They give us a fresh perspective in this episode which all IT Service Providers will interpret a little differently depending on where they are in the evolution, however great ideas that apply to us all.  

Topics: -This week we welcome back our friend, Luis Giraldo. Luis is CEO at Ook Enterprises and Chief Experience Officer at ScalePad.  -A long standing MSP, Luis started Monkey Box in 2013, which carried him over to IT Glue.   -Luis speaks about managing his time between his MSP company and time with ScalePad.  -Luis discusses the hero complex that consultants face, where we just want to do right by the customer but have trouble billing appropriately for our time.  -ScalePad addresses this head on and approaches conversations with customers as a service activity as opposed to a sales pitch.  -As Sam recalls learning about scheduled client meetings from Luis' appearance in years past, he talks of more automated and regular reports.  -Jerry wants to hear about Luis' business story through Covid times.  -Somehow he has not opened Apple Mail in months. He has moved to web mail clients and talks about the hardware being of less importance as cloud is the focus.. -Both Sam and Luis have been having trouble hiring new employees. They discuss the employee driven market.  -Joe has had thoughts about stock options or profit sharing. Luis also brings up what small businesses have to think about to retain employees for the long term.  -IT consultancy acquisitions and personal brands are hot topics as of late.  Care to reach out to Luis Giraldo or learn more about him? Look no further. LinkedIn https://www.linkedin.com/in/luisgiraldo Paul Dippell Interview https://www.n-able.com/studio/paul-dippell-on-operational-maturity ScalePad - Chief Experience Officer (CXO) https://www.scalepad.com Ook Enterprises - CEO https://ook.co Luis' Jazz albums on Apple Music "It's Always You" - 2008 - https://music.apple.com/ca/album/its-always-you/285522012 "Day Dream" - 2002 - https://music.apple.com/ca/album/day-dream/58606887 (New album coming in 2022 with the New York-based Ben Paterson Trio!) In the immediate future, he will be in Phoenix Jan 18-20 for the IoTSSA conference https://www.iotssa.com/cybersecurity-expo-phoenix/

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Our first guest of the series is Luis Giraldo, who made a life-changing pivot from Music to Tech! Luis started his career as a professional musician, playing at international shows for Pop Star Shakira; more recently, Luis's stage-time consists of delivering speaking as an executive and industry leader to thousands of IT Providers across the globe. Luis is well-known in the technology and MSP space, having worked for IT Glue and N-Able. He now runs his own successful MSP and has recently been appointed as Chief Experience Officer of ScalePad - an application that automates asset lifecycle management for hardware, software, and warranty services for MSPs.

In this week’s episode There are good times and bad times to talk strategically with clients. In this week’s show, Paul wants to make sure you don’t find out it’s a bad time the hard way. You’ll discover the best times to do strategic review meetings Also on the show this week, a great piece on offline marketing. Sure, online tools are easy (Facebook, Google, email etc), but there are a load of other offline tools that are just as powerful Plus listen out for a fantastic interview with an MSP with a pretty unique pricing model and a book suggestion that could transform your MSP Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert In talking about strategic reviews, Paul mentioned vCIO Toolbox and Managed Services Platform as example tools Listen back to Episode 12, all about the concept of the ‘impact box’ Find out more about Paul Green’s MSP Marketing Edge Here's just a selection of the ‘video greeting cards' on Amazon that you could send in your impact box Register for a free copy of Paul’s book Paul’s special guest was Ernest Murray from Genuine Technology Group talking about his unique pricing and bundling model Many thanks to Luis Giraldo from N-able for recommending the book Value-Based Fees by Alan Weiss On June 15th Paul will be joined by Ian Maclellan from Cloudstream Technology talking about how he bought 10 MSPs in 5 years Please send any questions, ideally in audio-form (or any other feedback) to hello@paulgreensmspmarketing.com Episode transcription Voiceover: Fresh every Tuesday for MSPs around the world, this is Paul Green’s MSP Marketing Podcast. Paul Green: Well, hi there. It’s great to be back with you. Here’s what we got coming up on the show this week. Ernest Murray: We do not have a per user price and we do not have a per workstation price. Paul Green: We’ll be talking about the offline marketing tools that you should be using. Almost everyone talks about online marketing tools these days, I find that the offline ones can be more ef

In this week’s episode It’s a challenge facing most MSPs: how can you grow bigger… with a small team? Well, this special episode will definitely help Paul has an extended interview with an MSP owner who achieved huge success with a small team His fascinating journey has been broken down into 9 critical areas for you to focus on Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul’s special guest was Luis Giraldo from N-able, talking about how he grew a very profitable MSP with limited staff Check out the Café con Luis webinar / podcast series The following books were mentioned: Built To Sell and Automatic Customer by John Warrillow, plus Start With Why by Simon Sinek and Value-Based Fees by Alan Weiss For more fascinating long-form interviews with leading figures in the channel, check out the Studio section of the new N-able website On May 4th Paul will be joined by Andrew Eardsley from MSP Easy Tools talking about some hidden security problems in Office 365 Please send any questions, ideally in audio-form (or any other feedback) to hello@paulgreensmspmarketing.com Episode transcription Luis Giraldo: Fresh every Tuesday for MSPs around the world. This is an MSP Marketing Podcast special. Paul Green: Hello, and welcome to a very special edition of the podcast. Now this week, we’re going to get rid of the usual format, because there’s someone fascinating that I want you to listen to for the next 20, 30 minutes or so. He’s someone that I’ve come to know fairly well over the last couple of weeks, because we’ve been spending what seems like a never ending series of video calls and interviews, and just sitting, talking to each other, even though he’s many, many thousands of miles away from me. Paul Green: So I’m going to introduce you to a guy who has built an MSP from scratch up to a 1.2 million pound business. And in fact, he did that just with himself and a tiny, tiny number of staff. He’s going to tell us today exactly how he did that and how you can take some of the mistakes that he made along the way and many of the things that he got right and turn them into useful things for your business. He’s also goin

In this week’s episode It’s a challenge facing most MSPs: how can you grow bigger… with a small team? Well, this special episode will definitely help Paul has an extended interview with an MSP owner who achieved huge success with a small team His fascinating journey has been broken down into 9 critical areas for you to focus on Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul’s special guest was Luis Giraldo from N-able, talking about how he grew a very profitable MSP with limited staff Check out the Café con Luis webinar / podcast series The following books were mentioned: Built To Sell and Automatic Customer by John Warrillow, plus Start With Why by Simon Sinek and Value-Based Fees by Alan Weiss For more fascinating long-form interviews with leading figures in the channel, check out the Studio section of the new N-able website On May 4th Paul will be joined by Andrew Eardsley from MSP Easy Tools talking about some hidden security problems in Office 365 Please send any questions, ideally in audio-form (or any other feedback) to hello@paulgreensmspmarketing.com Episode transcription Luis Giraldo: Fresh every Tuesday for MSPs around the world. This is an MSP Marketing Podcast special. Paul Green: Hello, and welcome to a very special edition of the podcast. Now this week, we’re going to get rid of the usual format, because there’s someone fascinating that I want you to listen to for the next 20, 30 minutes or so. He’s someone that I’ve come to know fairly well over the last couple of weeks, because we’ve been spending what seems like a never ending series of video calls and interviews, and just sitting, talking to each other, even though he’s many, many thousands of miles away from me. Paul Green: So I’m going to introduce you to a guy who has built an MSP from scratch up to a 1.2 million pound business. And in fact, he did that just with himself and a tiny, tiny number of staff. He’s going to tell us today exactly how he did that and how you can take some of the mistakes that he made along the way and many of the things that he got right and turn them into useful things for your business. He’s also

In this week’s episode If you want to make your marketing 10x easier, you need to pick a vertical or niche to target. Many MSPs have a vertical that sits alongside their general business. In today’s podcast, Paul tells you the easy way to pick a vertical, and how to dip your toe in to see if it’s the right vertical for you Also on the show this week, when you should and shouldn’t hand over your marketing to an agency Plus – what are your personal goals? How does your business help you get to those goals? How are your goals changing over time? Paul’s special guest this week is an MSP owner talking about stretching yourself to achieve what you really want Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul mentioned a couple of example marketing agencies, including Purechannels and Marketopia Paul mentioned the outsourcing services fiverr.com, Upwork.com, PeoplePerHour.com & copify.com Listen back to episode 24 for more details about how to ‘niche’ your marketing Paul mentioned the book Unstoppable Referrals by Steve Gordon You can join Paul in the MSP Marketing group on Facebook Find out the subject and book your free place on Paul’s next Live MSP Monthly Profit Booster webinar Paul’s special guest was Justin Esgar from Virtua Consulting Group and host of the ACES Conference, talking about how to make a better business John mentioned Bruce Lee’s book Tao of Jeet Kune Do Many thanks to Jason Kemsley from Uptime Solutions for recommending the book Eat Their Lunch by Anthony Iannarino Please recommend a book you think will inspire other MSPs here paulgreensmspmarketing.com/podcastbooks On April 27th Paul will be joined by Luis Giraldo from

In this week’s episode If you want to make your marketing 10x easier, you need to pick a vertical or niche to target. Many MSPs have a vertical that sits alongside their general business. In today’s podcast, Paul tells you the easy way to pick a vertical, and how to dip your toe in to see if it’s the right vertical for you Also on the show this week, when you should and shouldn’t hand over your marketing to an agency Plus – what are your personal goals? How does your business help you get to those goals? How are your goals changing over time? Paul’s special guest this week is an MSP owner talking about stretching yourself to achieve what you really want Show notes Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert Paul mentioned a couple of example marketing agencies, including Purechannels and Marketopia Paul mentioned the outsourcing services fiverr.com, Upwork.com, PeoplePerHour.com & copify.com Listen back to episode 24 for more details about how to ‘niche’ your marketing Paul mentioned the book Unstoppable Referrals by Steve Gordon You can join Paul in the MSP Marketing group on Facebook Find out the subject and book your free place on Paul's next Live MSP Monthly Profit Booster webinar Paul’s special guest was Justin Esgar from Virtua Consulting Group and host of the ACES Conference, talking about how to make a better business John mentioned Bruce Lee’s book Tao of Jeet Kune Do Many thanks to Jason Kemsley from Uptime Solutions for recommending the book Eat Their Lunch by Anthony Iannarino Please recommend a book you think will inspire other MSPs here paulgreensmspmarketing.com/podcastbooks On April 27th Paul will be joined by Luis Giraldo from

Today on the podcast I'm joined by Luis Giraldo. Luis is well known in the MSP channel for his role at IT glue, but Luis has recently moved to Solarwinds. Also, a lesser-known fact is that Luis is also an MSP owner. I'm not sure where he finds so many hours in the day, but I'm glad to have him as a return guest on the podcast. Luis was one of the very early guests of the podcast way back on episode five, which I'll link to in the show notes. The topic for today is MSP tools again, Luis and I are chatting about the evolution of the RMM tool for MSPs and how the pandemic is influencing network management.

Hips don’t lie, folks. Neither do Matt, Rich, or their guest host this week, MSP extraordinaire and former IT Glue exec Luis Giraldo of Ook Enterprises. Listen in as they discuss Tin Can, Luis’s interesting new cooperative services venture, plus Dell’s latest commercial laptops, stats about ransomware, and ChannelPro’s 2020 Vendors on the Vanguard list. Then keep listening for a timely and insightful conversation with Cisco advisory CISO Wolfgang Goerlich about SMB security and its surprising parallels with enterprise security. We’d be lying if we said Shakira shows up too, but then again she has that effect on people. Subscribe to ChannelPro Weekly! Topics and Related Links Mentioned: Dell Unveils Smaller, More Powerful Commercial PCs - https://www.channelpronetwork.com/news/dell-unveils-smaller-more-powerful-commercial-pcs 3 Facts About Ransomware in Honor of Anti-Ransomware Day - https://www.channelpronetwork.com/slideshow/3-facts-about-ransomware-honor-anti-ransomware-day Meet the 2020 ChannelPro Vendors on the Vanguard - https://www.channelpronetwork.com/article/meet-2020-channelpro-vendors-vanguard Cisco security study: Big Security in a Small Business World - https://www.cisco.com/c/dam/en/us/products/collateral/security/2020-smb-cybersecurity-series-may-2020.pdf?CCID=cc000160&DTID=odicdc000509&OID=rptsc021237 Matt's Museum Pick: The Smart Split-Key Keyboard Matt's Tech Pick: Microsoft Ergonomic Keyboard - https://www.microsoft.com/en-us/p/microsoft-ergonomic-keyboard/93841NGDWR1H Rich's ICYMI plug and quickie preview of the week ahead - https://www.channelpronetwork.com/tags/icymi

Hips don’t lie, folks. Neither do Matt, Rich, or their guest host this week, MSP extraordinaire and former IT Glue exec Luis Giraldo of Ook Enterprises. Listen in as they discuss Tin Can, Luis’s interesting new cooperative services venture, plus Dell’s latest commercial laptops, stats about ransomware, and ChannelPro’s 2020 Vendors on the Vanguard list. Then keep listening for a timely and insightful conversation with Cisco advisory CISO Wolfgang Goerlich about SMB security and its surprising parallels with enterprise security. We’d be lying if we said Shakira shows up too, but then again she has that effect on people. Subscribe to ChannelPro Weekly! Look for us in your favorite podcast app. If you don't see us (yet) then you can subscribe via RSS in almost any podcast app using this link: http://www.channelpronetwork.com/rss/cpw Show Information: Episode #: 146Title: Hips That Make Men LieDuration: 1:58:08File size: 54 MBRegulars: Rich Freeman - Executive Editor, Matt Whitlock - Technology EditorGuest Host: Luis Giraldo, Senior Consultant and CEO, Ook Enterprises Video of ChannelPro Weekly #146 - Hips That Make Men Lie Topics and Related Links Mentioned: Dell Unveils Smaller, More Powerful Commercial PCs 3 Facts About Ransomware in Honor of Anti-Ransomware Day  Meet the 2020 ChannelPro Vendors on the Vanguard  Cisco security study: Big Security in a Small Business World Matt's Museum Pick: The Smart Split-Key Keyboard  Matt's Tech Pick: Microsoft Ergonomic Keyboard Rich's ICYMI plug and quickie preview of the week ahead

Sooner or later speechwriters and other leadership communications practitioners find ourselves talking to a subject matter expert: somebody (usually part of your client's organization) who’s going to give some of their time and knowledge to make your speech or article better. Here's how to get the most out of their time and yours. Thanks to Clare Kumar, Deb Rohac, Patti Bacchus, Evan Leeson, Ben Roberts, Ben Lucier, Mark Busse, Rob Beggs, Susan RoAne, Jamie Cohen, Luis Giraldo, James Glave, Anthony Floyd, Andréa Coutu, Richard Eriksson, Robert Beggs and Michele Owens who all weighed in online with their advice for talking to subject matter experts. Music: Theme: "Good Times" by Podington Bear (http://freemusicarchive.org/music/Podington_Bear/). Incidental music by Lee Rosevere (https://leerosevere.bandcamp.com/) including "And So Then," "Ingenuity," "More On That Later," "Looking Back," "Systematic" and "Sad Marimba Planet." Used under a Creative Commons license. Photo: James Lee on Unsplash

This week, Matt and Paul discuss how Synopsys and Ixia announce a collaboration to enable scalable networking SoC validation, Digital Shadows announces significant updates to its SearchLight platform, Check Point introduces high-performance security gateways, and nine steps to lock down corporate browsers! In our second segment, we welcome Luis Giraldo, VP of Strategy at Kaseya, to talk about Unified IT and the capabilities of Kaseya's IT Complete Platform! In our final segment, we welcome Michael Aiello, Director of Product Management of Google Cloud Security, to talk about Security Responsibility in the Hybrid and Multi-Cloud!   To learn more about Kaseya, visit: https://securityweekly.com/kaseya Full Show Notes: https://wiki.securityweekly.com/ES_Episode146 Visit https://www.securityweekly.com/esw for all the latest episodes!   Follow us on Twitter: https://www.twitter.com/securityweekly Like us on Facebook: https://www.facebook.com/secweekly

This week, Matt and Paul discuss how Synopsys and Ixia announce a collaboration to enable scalable networking SoC validation, Digital Shadows announces significant updates to its SearchLight platform, Check Point introduces high-performance security gateways, and nine steps to lock down corporate browsers! In our second segment, we welcome Luis Giraldo, VP of Strategy at Kaseya, to talk about Unified IT and the capabilities of Kaseya's IT Complete Platform! In our final segment, we welcome Michael Aiello, Director of Product Management of Google Cloud Security, to talk about Security Responsibility in the Hybrid and Multi-Cloud!   To learn more about Kaseya, visit: https://securityweekly.com/kaseya Full Show Notes: https://wiki.securityweekly.com/ES_Episode146 Visit https://www.securityweekly.com/esw for all the latest episodes!   Follow us on Twitter: https://www.twitter.com/securityweekly Like us on Facebook: https://www.facebook.com/secweekly

Luis is IT Glue s VP, Product. In his native Colombia, he was in the music business, once playing keyboards on tour with Shakira. Luis will be talking about Unified IT, and the Capabilities of Kaseya's IT Complete Platform What are organizations struggling with, and how the value of a unified platform can help drive higher efficiency, deeper workflow-level integrations, and lower overall cost. To learn more about Kaseya, visit: https://securityweekly.com/kaseya Full Show Notes: https://wiki.securityweekly.com/ES_Episode146 Visit https://www.securityweekly.com/esw for all the latest episodes!

Luis is IT Glue s VP, Product. In his native Colombia, he was in the music business, once playing keyboards on tour with Shakira. Luis will be talking about Unified IT, and the Capabilities of Kaseya's IT Complete Platform What are organizations struggling with, and how the value of a unified platform can help drive higher efficiency, deeper workflow-level integrations, and lower overall cost. To learn more about Kaseya, visit: https://securityweekly.com/kaseya Full Show Notes: https://wiki.securityweekly.com/ES_Episode146 Visit https://www.securityweekly.com/esw for all the latest episodes!

Topics: -Big thank you to Michael Thompsen and Viktor Glemme for guest hosting a recent episode of Command Control Power. Thanks as well to their guests Will O’Neal and Luis Giraldo for mixing it up with them.  -Sam & Jerry express their disappointment in the cancellation of AirPower.  -Sam shares some exciting news about office space. His group is on the move again.  -Jerry has incredibly useful and relevant advice for marketing your business with Google and how he uses the TidBITS Content Network to deliver information to potential customers. -Reselling additional services is a subject that has come up in previous episodes. Sam has some thoughts to add and talks about how he is bundling up some services that he hasn’t offered in the past.  -JumpCloud is one such service and Sam mentions their partner program -Sam describes a conundrum that a consultant might find himself/herself in: pay me more to allow me to do less work.  -Jerry finds a great site for picking the right Mac for your needs  Picking the Best iMac to Buy in 2019 - https://www.macrumors.com/guide/best-imac-to-buy/ -The guys lament over Safari responsiveness lately  -One of Jerry’s education clients has a need for a product called Inkscape. He describes his challenges dealing with X11 and the installation process.  -Big shout out to Shawn Maddock of Envision Design. Envision is the company of friend and supporter of the show, Richard Wingfield.  -Sam has some cookies in his kitchen

Special Thanks To Our VIP Sponsors! -This week we have a special guest host as Michael Thomsen takes the mic. Michael is the Director and Founder of Origin 84 - https://www.origin84.com https://www.linkedin.com/in/mjthomsen/ -Victor Glemme is a member of the Origin 84 team and he joins Michael in his hosting duties. Victor previously worked at Apple and Jamf and originally hails from Sweden https://www.linkedin.com/in/glemme/ -Will O’Neal receives a call from Michael and talks about his business and the upcoming ACEs Conference.  Will owns Mid Atlantic Computer Solutions and is on the board of directors for the ACEs Conference - 4macsolutions.com -ACEs Conference this year will be held in Kansas City, MO June 4-6 http://acesconf.com -This year at ACEs Conference, they will focus on small groups and less speakers.  This new collaborative and mentoring format will be a welcome and exciting change to an already impactful conference. -ACEs has its own Slack channel at acesconf.slack.com -A yoga class will once again be at the start of the conference this year -Kansas City has been chosen as a 5G test city.  Will and the team will attempt to work with Sprint to provide some demos for participants. -In a bonus, LuisGiraldo also joins the Origin 74 team on the show Luis Giraldo on LinkedIn - https://www.linkedin.com/in/luisgiraldo/ ITGlue - https://www.itglue.com Ook Enterprises - https://ook.co -Luis gives us a quick history of his business life in Ook Enterprises and how he came to be at IT Glue -Luis talks about meeting with his partners and setting goals for his business -Monkey Box was developed to “scratch an itch” and he tells the story of how that brought him into the IT Glue family -What is IT Glue exactly? It provides a structured way to create consistency, efficiency, and scalability by having a centralized IT documentation platform -Luis gives a shout out to some great members of the Mac Admins community: Tom Bridge and Chris Dawe on Wireless - http://macadmins.psu.edu/files/2017/07/psumac2017-154-A-System-Administrators-Fundamentals-of-Wi-Fi-or-Arguing-With-Physics-Section1-RF-Wi-Fi-Jargon-rgldvy.pdf -Rich Trouton - http://derflounder.wordpress.com -Charles Edge - http://krypted.com

On this week's show, we welcome on Luis Giraldo, VP of Products at IT Glue, to discuss how proper documentation helps your business run more efficiently and improve profitability. We also share an update from Hurricane Harvey, discuss a new (somewhat invasive) IoT application in the workplace, and introduce a new segment we'll be doing each week. Tune in now!

Luis Giraldo is the Founder and CEO of Ook Enterprises, a Managed IT service provider focusing on the small business space in Vancouver. Luis and I explore the what and the why of managed services for businesses. As well as, some of the trends we see in the partnering and sales process for managed service business owners as well as companies looking to outsource their IT to a partner.

Scratch your own itch!Today I'm talking with Luis Giraldo, owner and CEO of Monkey Box in Canada. Luis who's an Apple consultant by day (like me!) found something in his day to day that he needed. He took that idea (what he calls his itch) and made it happen. He was able to Appitalize on his idea. Why I love what Luis did has nothing to do with Monkey Box (despite it being a great app), but more with how he got it built. Luis is a very smart person, but knew where his limits were. He not only outsourced the programming, but he outsourced the marketing. He brought in a marketing company to help write the "copy" on his website. These small touches provided by the company helped Monkey Box appeal to not only other Apple consultants, but to individuals as well. Luis really understands the Appitalize movement, and it's very evident in his wonderfully built product.Links Mentioned During the Show:Monkey Box - Luis's company site for Monkey BoxOok - Luis's IT consulting company siteLuis's Twitter PageWe The Collective - One of the marketing companies used for Monkey Box6S Marketing - The other marketing company used for Monkey Box55 Minutes - Web development teamSubscribe in iTunesFor more information check out Appitalize On Your Idea.