TubbTalk - The Podcast for IT Consultants

In this episode, Richard Tubb speaks to Polly Brennan, a renowned mental fitness coach. She supports organisations to bring themselves back to a healthier mindset, boosting resilience and wellbeing no matter what comes along.Polly explains what mental fitness is, her approach to it and her journey from the NHS to running her business. She and Richard discuss why we should all talk about mental health and normalise the challenges people have. Polly shares her thoughts on how MSP owners can bring the spirit of adventure into their workplace culture, why they need to give their team permission to make mistakes and how to build a connected team.Richard asks Polly for some practical advice on how to manage wellbeing, how to create a workplace culture where mental health is openly talked about and how leaders can not only support their employees but manage their own mental health. Polly explains why multitasking doesn't work and why everyone needs a coach, even coaches. She also explains why simplicity and consistency are key for mental fitness and how we can all learn to be more resilient, as well as one daily habit to strengthen yours.Richard and Polly discuss why you should start and end your day with intention and some quick tricks to get out of work mode at the end of the day, as well as why breathwork and meditation are beneficial.Richard asks Polly about the biggest adventure of her career so far, her new membership and why she's a Brené Brown coach. Polly talks about firewalking and glass walking and shares the books and people who've inspired her.Mentioned in This EpisodePolly's website: Adventurous CoachingKoast RadioRichard's interview on Koast RadioRichard's book: The IT Business Owner's Survival GuideAcademic: Brené BrownPersonality profiling: i3 profilingTeam communication tool: SlackSlack polling tool: GeekbotPodcast interview with Kevin O' Laughlin of Nostra ITPodcast interview with Dray Aga of HuntressFree download: five first steps for MSP owners noticing mental strainSpeaker and author: Karl PalachukPodcast interview with Nigel Moore of The Tech TribePodcast interview with Dan Scott of

In this episode of TubbTalk, Richard Tubb speaks to Kevin O'Loughlin, the founder of Irish MSP Nostra. He started it in 2006 with the aim of making a positive impact and demonstrating Ireland's potential for global success. From a starting pioneering cloud email adoption service in 2007, Nostra has grown to deliver €50,000,000 in annual revenue and is growing at 30% year on year through strategic acquisitions and organic growth. And it's on its journey to become a market leading, full-service IT managed service of either business.Kevin tells Richard why he founded Nostra, their approach to cybersecurity and the tech stack they use, as well as why cannibalising the services they offer has led to growth. Richard asks Kevin about the companies they partner with and why it's important to nurture your vendor relationships. They also discuss why MSPs are so resistant to change in an industry where change happens constantly.Having gone through several mergers and acquisitions, Kevin explains Nostra's approach to them and red flags to be aware of. He also shares his tips on choosing the right tools for your MSP without feeling overwhelmed. Finally, Richard asks Kevin how he became an Entrepreneur of the Year finalist and what that meant for him and Nostra. Kevin shares how he keeps going when things are hard, and reveals his biggest inspirations.Mentioned in This EpisodeNostraMSP community: IT NationCybersecurity and backup: DattoCybersecurity software: AcronisIT management software: KaseyaCybersecurity partner: HuntressCybersecurity software: WebrootSOC as a Service: Enhanced (Formerly InSoc) MSP solutions: BarracudaPSA tool: AutotaskNetwork security: SonicWallCloud marketplace: Pax8Book: Rhonda Byrne: The SecretInvestor: Ray Dalio Author and speaker: Tony RobbinsInvestor: Warren Buffett

In this episode of TubbTalk, Richard Tubb is joined by Kennedy, the founder of Email Marketing Heroes and the host of the Email Marketing Show podcast. He's a professional mind reader turned email marketing expert. He combines psychology, showmanship and strategy to provide his clients with seriously powerful marketing insights.Richard asks Kennedy what MSPs are missing out on by not having a proper email marketing strategy, and how getting it right means your clients know, like and trust you.Kennedy shares his advice on the importance of consistency, segmentation and how to get prospects onto your list, as well as why you can't just rely on social media to grow your MSP.He also shares his approach to writing emails and how to get personality into your emails without losing credibility, as well as how to avoid your newsletters ending up in the spam or read later folders.Richard also asks Kennedy about his business, Email Marketing Heroes, the Email Marketing Show podcast, how he became a mind-reader and why he's in performer mode so often, even when he's off-stage.Kennedy explains how to measure the ROI of marketing and emails in your MSP business, a simple automation that even the smallest MSP should have in place, and one thing you think you want from email marketing that you actually don't.Mentioned in This EpisodeKennedy's websiteBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaEvent (Newcastle upon Tyne): The Podcast PaddockDownload the free Fast and Forever FrameworkSign up for Kennedy's email newsletter

Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up withRichard Tubb and Pascal Fintoni, who are in Manchester for the SuperOps SuperSummit 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Pascal explains how the talks followed the journey a customer might take, from marketing through to sending a proposal, which was a really effective way to showcase how AI can help at each stage. Richard highlighted a talk from the VP of Product, Damo Vasudevan, on using AI assisted dashboards and for automation to improve service delivery.They were also joined by special guest Kimmah Lewis, who explained how she and her team put the event together and how much work goes into planning the day.Also Mentioned in the TravelogueThe opening keynote from the CEO of SuperOps and closing remarks by the VP of Global MarketingThe benefits of a no-pitch eventHow AI helps MSPs deliver better, faster and cheaper while maintaining qualityWhere AI has been used badlyThe importance of collaboration, supporting your community and the human touchExpert panel sessionsSwag bagsWhat is the TubbTalk Travelogue?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard for an on-the-ground update on what they've learned and their highlights from the day.What to Know about the SuperOps SuperSummitSuperSummit is the flagship event from PSA-RMM experts SuperOps. They host these virtually and in-person, and 2025 is the first time they held an event in Manchester.The free, one-day event is open to all managed service provider (MSP) owners and IT professionals, and provides plenty of networking opportunities, exhibitor stands and talks from industry legends. Lunch, refreshments and an after-party were also supplied!This year's focus was on AI and how to use it to grow and scale your MSP business. There were dos and don'ts, trends to be aware of and practical advice on how to get started with AI. And as it was strictly a no-pitch space, attendees got plenty of value without the waffle.Were you at the SuperOps SuperSummit too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode of TubbTalk, Richard speaks to Matt Middleton-Leal, Managing Director, EMEA North of Qualys, a pioneering and disruptive cloud-based IT, security and compliance solutions provider.Matt shares his journey in the MSP industry and what studying aeronautics taught him about risk management. He also explains who Qualys are and what they do, before digging into risk and risk management.He and Richard discuss what MSPs are missing when it comes to risk, and whether or not their clients fully understand its importance. From there, Matt explains why Qualys provide a Risk Operations Centre (ROC) solution and how that works.He shares how a ROC can be an opportunity for MSPs, but why they need a mindset shift first. Richard asks Matt why he thinks some businesses are investing in risk management, but why there's reluctance from some clients.They also discuss governance, using ROC to reduce CISO burnout, and demonstrating how you're helping clients with risk mitigation. Matt also shares what the experience of being a Qualys partner is like for an MSP.Finally, Richard asks Matt what he does outside of work and how he keeps his cybersecurity knowledge up to date, what's next for Qualys and what Matt sees as the future of cybersecurity. Mentioned in This EpisodeQualysBook: Richard Seiersen: How to Measure Anything in Cybersecurity RiskUK government agency: National Cyber Security CentreCertification: Cyber Essentials

Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up with Richard Tubb and James Steel of Salesbuildr, who are in Birmingham for UpLift Live 2025, a conference focused entirely on LinkedIn.They were also briefly joined by a special guest, so listen in to find out who!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard says he really liked the supportive community. About 40% of the attendees are LinkedIn professionals, and the rest are people who use LinkedIn to market their business. It's good that not all of the delegates are trainers.James shared how much he appreciated the advice on using LinkedIn for different things - you don't have to be professional and business-like all the time. You can share personal updates, you can use long-form videos to get your message across and you can be yourself and succeed on LinkedIn.Also Mentioned in the PodcastLive sketch notes and subtitles throughout the dayDedicated WhatsApp group for all attendees - available straight after registrationLinkedIn group for all attendeesVariety of topics covered during the eventAnd of course, the Travelogue quiz!What is the TubbTalk Travelogue?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard for an on-the-ground update on what they've learned and their highlights from the day.What to Know About UpLift Live 2025UpLift Live is the UK's first and only conference dedicated solely to mastering LinkedIn. Attendees learn how to transform their LinkedIn strategy while networking with other business owners and entrepreneurs, and hear from expert speakers on all aspects of LinkedIn.The hosts are:John Espirian, a technical copywriter and Linkedin speaker and trainerGus Bhandal, marketing expert and LinkedIn trainerJeremy Freeman, a content writer

In this interview, Richard Tubb speaks to Daniel Priestley. He's a worldwide renowned entrepreneur, international speaker, and best-selling author, an expert in business growth, personal branding, and entrepreneurship. He's the author of several books which provide actionable strategies for entrepreneurs looking to stand out, attract opportunities, and scale. He's helped thousands of business owners and thought leaders position themselves as industry influencers.Richard interviewed Daniel at IT Nation Connect Europe and asked him to share his experiences and also explain what he does. Daniel talked though how MSPs can become oversubscribed and how to become a key person of influence.He and Richard talked about the importance of working on your business rather than in it, how to craft your 60 second pitch and where MSPs should focus their efforts to see the biggest returns.Daniel discusses how to use vendor relationships to become a key person of influence and explains the difference between being an expert and being an authority – and why it matters.Richard asks Daniel to explain why having a personal brand doesn't mean your business is over-reliant on you being present, how to be a successful key person of influence as a service-based business and how to stand out in a sea of AI content.Daniel shares a common myth about personal branding that MSPs should stop believing, the best investment you can make for that personal brand, and why you should be part of a mastermind. He also reveals the people and books who've inspired him.Mentioned in This EpisodeMSP community event: IT Nation ConnectBook: Daniel Priestley: Key Person of InfluenceBook: Daniel Priestley: OversubscribedBook: Daniel Priestley: Entrepreneur RevolutionPocast: Diary of a CEOPodcast: The Joe Rogan ExperienceIT management software: ConnectWiseMarketing conference: AtomiconBusiness conference: Start Up WeekBook: Francis Rodino: Leads MachineBook: Peter Thiel: Zero to OneBook: Ray Dalio: PrinciplesBook: Brent Schlender: Becoming Steve JobsBook: Andre Agassi: Open...

In this episode, Richard speaks to Peter Kujawa. Peter is a seasoned executive attorney and industry leader with a wealth of experience in the MSP space. He now heads up the service leadership at IT Nation, part of the team at ConnectWise, overseeing IT Nation Connect, IT Nation Evolve peer groups and the partner advisory councils. Peter tells Richard how they foster and cultivate a strong community, and why it's important that everyone in the leadership team has a go-giver mentality. He also touches on the types of MSP who join IT Nation, and how they use their membership for success.Richard asks Peter to explain the service leadership index 2025 annual IT solution provider compensation report and they discuss a couple of key points from it – around wage inflation and the fact that the more profitable MSPs tend to pay lower salaries.Peter also shares his advice from his time running an MSP and how he grew it, the mistakes he sees others make when trying to scale and the big opportunities for MSPs at the moment, as well as why AI isn't taking away jobs.This episode was recorded live in London at IT Nation Connect Europe 25, so Peter explains what organisers ConnectWise were hoping to achieve, the attendance figures, why competitors are welcome and the decision to make the conference an annual event.Mentioned in This EpisodeIT NationIT Software: ConnectWiseMSP community event: IT Nation ConnectPeer groups: IT Nation EvolveBook: Bob Burg: The Go-GiverConsultation solutions: Service LeadershipPodcast: Richard's interview with Dan Scott

In this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.'Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what's next, and he also shares some important things that MSPs need to be aware of with AI.Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all partners. They discuss what the Pax8 and ConnectWise partnership means for MSP clients, and how to use the MSP Marketplace for growth.Mentioned in This EpisodePax8MSP events: IT Nation ConnectIT management software: ConnectWiseLearning platform: Pax8 AcademyCloud marketplace: Pax8 Marketplace

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb, Lenka Koppova and special guest, Sean Lardo of ConnectWise, who are in London for IT Nation Connect Europe 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard gives shoutouts to Southern IT and Damien Harrison of North-East MSP Bondgate IT, Lenka shares her event highlights and Sean explains how they organise the conference.Plus… the Team Tubb Travelogue Quiz is back! Can answer Richard, Lenka and Sean answer Gudrun's London-themed questions?What to Know About IT Nation Connect Europe 2025IT Nation Connect Europe 2025 is a three-day event designed for managed service providers (MSPs) who want to enhance their business value and gain a competitive edge in today's rapidly evolving technology landscape.Organised by ConnectWise, the event features keynote speakers, breakout sessions, exhibition stands, specialist meet-ups (women in tech, M&A, cybersecurity) and networking and socialising opportunities galore. It's one of the best events for forward-looking MSPs.Were you at IT Nation Connect Europe 2025 too? Send us a voice recording with your highlights, and we'll add your comments to our next Team Tubb Travelogue!

Welcome to episode one of Wired for Connection! This is a TubbTalk spinoff show, hosted by Operations Manager Lenka Koppova and Vera Tucci, the co-founder and CEO of T-Consulting, an MSP and COMIT.Vera is a passionate advocate for diversity, inclusion, and authentic leadership in the IT and MSP space. Inspired by a conversation she had with Lenka and Team Tubb's Kareena Barat, Vera agreed to be the co-host of this new show. Wired for Connection isn't just a podcast; it's a mission. It creates a space for every perspective and voice in tech. And every guest can share their unfiltered and unapologetic story and take on the industry. Lenka and Vera will champion those voices that too often have been left out and unheard.Vera shares her experiences as a female leader in the tech space and Lenka discusses how she's found things as someone new to the industry. The co-hosts share their hopes and aims for Wired for Connection, the types of guests they're looking for, and why everyone can and should have a seat at the table.Mentioned in This EpisodeT-Consulting Cloud marketplace: Pax8IT conference: Pax8 BeyondIT peer group: IT Nation

In this interview, Team Tubb's Kareena Barat speaks to Nicki Kinton, the founder of Confident Cashflow, a Wiltshire-based finance business. A credit management professional, Nicki works with companies of all sizes. She specialises in helping clients hit their growth goals, tackling cash flow issues and developing better credit management strategies. Here, she shares her advice on improving your MSP cash flow.Nicki explains who her typical clients are and how she helps them. She talks through how to understand credit, why every MSP needs a credit policy and why late payments aren't the root cause of your cash flow issues.Nicki shares the five-pillar framework she uses with her Confident Cashflow clients, how your mindset on payment terms influences cash glow, and how to improve your credit management processes and policies.She talks through the steps businesses can implement to avoid frequent late payments and when they happen, how to feel confident chasing them up. She also shares who inspires her and recommends her favourite books.Mentioned in This EpisodeConfident CashflowNicki's workshopBook: Thomas Erikson: Surrounded by Idiots: The Four Types of Human Behaviour (or, How to Understand Those Who Cannot Be Understood) (Vermilion)Personality test: DiSC ProfileBook: Dr Andy Cope: The Art of Being Brilliant

In this episode, Richard Tubb is joined by MJ Shoer. MJ is the Chief Community Officer of the newly-formed GTIA, previously part of the non-profit CompTIA. A former IT director and MSP owner, MJ did a spell of consulting before joining certification and community organisation CompTIA.In this interview, MJ shares how the acquisition of CompTIA, the split between the two sides of the organisation and the formation of the Global Technology Industry Association (GTIA), as well as the relationship between the two new companies.Richard asks MJ what the response has been to GTIA and the feedback they've had from MSPs. MJ explains the town hall meetings they're holding and their plans to expand GTIA, plus he shares the story behind the name and the new branding.MJ shares his thoughts on why MSPs should join GTIA and the value they'll get from attending events like ChannelCon. He reveals his hopes for the future of the organisation, and flags some big industry changes that MSPs should pay attention to.Mentioned in This EpisodeGTIACompTIAPodcast: Why CompTIA are the MSP Industry's Best-Kept SecretPodcast: Best-Kept Secret to Global Leader: The Remarkable Evolution of CompTIAThe GTIA online suggestion boxGTIA Events

In this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he's leading the managed services function at Numata, a global MSP founded in South Africa.Andy talks through his experiences in MSPs and what is was like ‘crossing the divide' into the vendor space. He explains the cultural differences he's seen in the industry in differences, and what it's like in South Africa.Richard asks Andy about how the PSA market has evolved over the last decade and what's next, the wrong assumptions MSPs make about them, and how they can better leverage their PSA.They also discuss how MSPs can make a big impact with the tools they use as well as how to customise a PSA. Andy shares his advice on dealing with alert fatigue, and pitfalls to avoid with billing. He also talks about his new role at Numata.Mentioned in This EpisodeNumata ITIT Management software: ConnectWisePSA tool: HaloPSA/RMM platform: SuperOpsData backup platform: DattoIT and security platform: KaseyaIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickBusiness expert: Karl PalachukAccounting software: Xero

In this episode, Richard Tubb speaks to Chris Pottrell. He's the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch.Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events.They then dig into some of the key tools Nebula use: Huntress' cybersecurity solutions, inforcer for 365 management, and Pax8's cloud solutions, and shares an example of how Huntress helped them with a client problem.Chris also explains why MSPs should outsource their SOC and view their outsourcing partners as an extension of their team, as well as how this can help you to define your niche.Richard asks Chris about Nebula's approach to SIEM, why they offer cybersecurity awareness training and their experiences with Azure Virtual Desktop and making it a successful client solution.Chris talks about the internal culture at Nebula, how he looks out for innovation opportunities and what excellence means to him. He shares the new tech that he's excited about and why MSPs should embrace AI.Mentioned in This EpisodeCybersecurity experts: HuntressUK cyber assurance standard: IASMECloud marketplace: Pax8IT management software: ConnectWisePSA tool: AutotaskAccounting software: Xero365 management tool: inforcer365 management tool: Inside AgentCybersecurity compliance: OneClickComplyCybersecurity platform: SentinelOneCloud-native SIEM solution: Azure SentinelPodcast interview with Dray AghaAI assistant: Microsoft CopilotData management tool: Mozart DataCybersecurity accreditation (UK): Cyber EssentialsInformation security certification: ISO 27001Virtualize Microsoft desktops: Azure Virtual DesktopPodcast interview with Andy ReadmanEndpoint management: Microsoft IntuneRichard's appearance on

In this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management platform, it integrates with your MSP systems to assist you in expanding your cloud business.Sergio explains his role within the organisation, what TD SYNNEX and StreamOne® is, and how it helps managed service providers. He talks about how they help security operations, how they evaluate vendor partners and their approach to AI.Richard and Sergio then dig into StreamOne®. They look at how it works for MSPs, the PSA platforms it connects with, and the cloud platforms it supports, as well as its reporting capabilities.They discuss life cycle management, the financial impact of using manual billing and reconciliation and what it means for MSPs who have their own online shop fronts and portals.Sergio shares his advice on how to make Infrastructure as a Service and usage management easier, as well as other significant opportunities for MSPs. He shares his best advice, where he goes to keep up to date with the industry, and what keeps him engaged with the industry.Mentioned in This EpisodeTD SYNNEXStreamOne®Design software tool: Datech (from TD SYNNEX)MSP technology and IT software: ConnectWisePSA tool: AutotaskDigital software: ServiceNowChannel Academy (from TD SYNNEX)

In this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It's hosted by Polly Brennan and Maggie Martin on Koast Radio, a local station in the north east of England.Richard shares his experiences of moving to the North East with his wife Claire and why it feels like home. He tells Polly and Maggie the origin story of his company, Tubblog, and how the TubbTalk podcast evolved from there.Richard also talks openly about his mental health challenges and how he supports his wellbeing with tactics to be resilient and to feel good on a day to day basis, even when things are tough.He also shares what he does in his downtime, who inspires him and the famous person he'd love to have dinner with. He tells Polly and Maggie the best piece of advice he's ever been given, and how he'd like to leave the world a better place.Mentioned in This EpisodeDepartment for Business and TradeAuthor and journalist: Chris BroganBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMeditation app: HeadspaceEntrepreneur and author: Steven BartlettCopywriter and content marketer: Gudrun LauretBritish actor: Brian Blessed

In this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems.Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences.Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as what his day to day routine looks like. He talks about their company culture, what they're up to behind the scenes and the realities of expanding into new continents.Richard asks Rob what he thinks of the recent CompTIA acquisition (Rob is a board member), the lessons he's learned from his time in the industry and the advice he'd give to potential leaders, as well as who he goes to for inspiration and support.Cybersecurity and backup: DattoMSP Technology and IT Management: ConnectWiseIT & security management: KaseyaPodcast: Rob Rae bonusodeDan Wensley, Operating Advisor, Top Down Ventures; Strategic Advisor, ScalePadCybersecurity and data protection tool: AcronisIT certifications and training: CompTIAAustin McChord, Chief Executive Officer at CasanaCharlie Tamayo from RoostPaul Redding at CyberQPScott Barlow, Sophos NextGen Cybersecurity Channel Sales LeaderJason MageeNadia Karatsoreos, Channel Sales and Marketing Specialist, n-AbleChristine Gassman, VP of Community at MailprotectorPax8 Beyond 2025

In this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients.Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring.Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he'd give on how to email migration, and how to do SharePoint migrations more effectively. Colin shares how they keep up to date with all the different platforms and how they work, as well as which products and platforms Movebot currently support. He also touches on Couchdrop as a company, and gives his advice to MSPs who want to DIY their data migrations.Mentioned in This EpisodePodcast interview with Michael LawsonVideo walkthrough demo of MovebotFree trial of MovebotMovebot's parent company and SFTP solution: CouchdropMulti-tier storage: Apache IgniteMicrosoft collaboration tool: SharePoint

In this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru.He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show.He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in his down time and shares the books that have inspired him the most.Richard asks Luis to talk in depth about ScalePad: how they help MSPs and the type of businesses they attract, and how to get started with the solution. Luis also shares the biggest misconception that MSPs have about vendors like ScalePad?And on the vendor side, Richard asks Luis the number one thing they can do to improve the customer experience, as well as the one thing a typical vendor doesn't appreciate about the life of an MSP?They discuss what makes the MSP space unique, why you should attend industry events, and how to maintain your resilience in the face of a constantly shifting environment.Luis also shares his experience of being Vice Chair at CompTIA and his thoughts on their recent acquisition. He explains Stoicism and how that's changed his approach to life and business, and mentions his venture capital interests through Top Down Ventures.Mentioned in This EpisodeFully Managed by TELUS Business from Chris BlayDocumentation solution: IT GlueIT management: N-ableLuis Giraldo musicBook: Ray Dalio: Principles: Life and WorkScalePad MSP surveyClient management: Lifecycle Managers (ScalePad solution)GRC (governance, risk and compliance) tool: ControlMap (ScalePad solution)QBR tools: Lifecycle Insights (ScalePad solution)Backup monitoring: Backup Radar (ScalePad solution)BI tool: Cognition360 (ScalePad solution)Quoting software: Quoter (ScalePad solution)Matthew Bookspan of Blacktip ITMSP conference: IT Nation ConnectMSP conference from N-able:

In this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people's lives, and shares his own journey with the organisation.Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they've made. They also discuss accreditations for MSPs.Todd shares his advice on how MSPs can stand out and how to be future-focused. Richard asks him how he prepares to interview guests on stage and what he's most proud of during his time at CompTIA.Finally, Richard and Todd dig into tech and tools: what Todd has in his own home, the technology he's most excited about and the tech he's still waiting for that we all thought would be here by now.Mentioned in This EpisodePeer group: The Tech TribePeer group: Network GroupPeer group: SBSC NorthwestCompTIA ChannelConTech Event: Consumer Electronics Show hosted by the Consumer Technology AssociationRichard's interview with MJ Shoer, CompTIA's Chief Community OfficerRichard's interview with Rob Rae, Pax8's Corporate Vice President of Community and Ecosystems Cybersecurity Framework from the National Institute of Standards and Technology Richard's interview with Tracy Pound, Managing Director at Maximity and CompTIA board memberElectric generator: ECAT

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference. Rob Rae is the Corporate Vice President of Community and Ecosystems for Pax8.Rob talks about how it feels to bring Pax8 Beyond to Europe and the decision to do so. He also discusses the MSP event industry in general, and shares his process for choosing keynote speakers.Richard asks how Pax8 partners answer the question ‘how's business' and the criteria for choosing vendors that are part of their client marketplace. Rob shares how he keeps up with the industry, why you should be part of the wider community, and the importance of talking openly about mental health.Mentioned in This EpisodeCybersecurity tech company: CrowdStrikeCybersecurity tech company: SentinelOneSecurity software: TruGridPax8 Chief Trust & Security Officer: Rob ReckOlympic track and field athlete: Carl LewisBusinessman and investor: Robert HerjavecEntrepreneur: Richard BransonIT certifications and training: CompTIACompTIA ChannelConMSP peer group: The Tech TribeMSP owner and Pax8 Beyond EMEA speaker: Paul CrokerPax8 PR: Daniel Skipp

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party!Other HighlightsWomen in Tech get-togetherTalks on AI, mental health and Pax8 partnershipsNetworking with new MSPsA busy vendor hallGreat food and drinkExciting updates from Pax8 and partners - plus the announcement of Pax8 Beyond EMEA 2025!Plus… the Team Tubb Travelogue Quiz is back! Can Richard and Lenka answer Gudrun's questions about Berlin?What are TubbTalk Travleogues?These are ad-hoc, bonus episodes of our regular TubbTalk podcast, recorded live at an event. A member of TeamTubb calls Richard and/or Lenka for an on-the-ground update on what they've learned and their highlights from the day.What to Know About Pax8 Beyond EMEAPax8 Beyond EMEA was the first time Pax8 brought their popular 'Beyond' event to Europe. Pax8 are a cloud marketplace, with a focus on building strong relationships with their MSP partners.The conference focused on three core themes: community, education and innovation. So speakers, vendors and exhibitors were specially chosen to share their expertise and really give value to attendees.

This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He's the Pax8 Chief Revenue Officer EMEA, and they talked about what's new at Pax8.Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients.Richard asked Phylip to explain what he means by the phrase ‘data is the new oil'. Phylip also shared his advice for time-poor MSPs, and what he does to keep a level head with all the travel and responsibilities his role brings.Mentioned in This EpisodeIT certifications and training: CompTIABook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaCloud computing tool: VMwareCloud computing tool: CitrixAI tool: ChatGPTPax8 Opportunity ExplorerPax8 Partner ProgramPax8 AcademyPodcast interview with Andy Readman

In this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users.Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers.Richard explains what B-corp certification is, why it's important and how Zen implement it in their business. He also touches briefly on his relationship with David Brereton of Myson Pages, who shares an office in the Zen building with an interesting history.He talks through how they support MSPs and resellers of internet services, why making charitable donations is so important, and the surprising inspiration for the Zen company motto. He also shares his tips on how you can adopt the Zen mentality for your business.Mentioned in This EpisodeZen InternetPeer group: SBSC NorthwestB Corp certificationPodcast: Richard's interview with David BreretonYouTube: Richard's Three Peaks videoCloud marketplace: Pax8

In this interview, Richard speaks to Leigh Smith, Director of Growth and Happiness at AnswerConnect, a 24/7, live call-answering solution founded in 2002. The service enables MSPs to streamline issue resolution, manage tickets more efficiently, and maintain their SLA compliance. And they offer support with capturing and qualifying leads.Leigh explains why AnswerConnect specialise in working with MSPs, why it's important to have a human on the other end of the phone and why using AI for call answering isn't ideal.Richard asks Leigh to share some specifics around the types of tools AnswerConnect integrate with, their pricing model and why you should trust them to answer calls on your behalf.They also look at the service options: how to pick up your messages, how they deal with unsolicited calls and how they help clients hit their SLAs. Leigh also explains how they handle calls from prospects and the process for identifying and patching through urgent calls. Richard also asks Leigh about the company culture, how her experiences in HR help her in her current role, and how to recruit and retain staff. She also explains how she got her distinctive job title.AnswerConnect are still quite new in the UK, so Leigh shares her experiences of attending MSP events, how she stays up to date with the latest changes and trends in business, and her current recommended books.Mentioned in This EpisodePSA tool: AutoTaskIT software solution: ConnectWisePSA/RMM tool: SuperOpsWorkflow automation tool: ZapierPodcast: How I Built ThisPodcast: Business BreakdownsBook: Atomic Habits by James ClearBook: Unstoppable by Dave Anderson

In this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy.They talk about how Apex got started, what it's like running a business with a co-founder, and how they share the different roles and responsibilities between them. They also share their current tech stack.Richard asks Chris and Daniel why they think strategic relationships with vendors are essential, and to talk specifically about their relationships with Huntress and Pax8, as well as the solutions each provides to Apex.Daniel and Chris give examples of how network monitoring has saved their clients from cybersecurity incidents, and why most of the businesses they work with don't mind that they outsource some of their services.Richard digs into the company culture at Apex, how they maintain it while building their business and how it also helps them to weed out bad-fit clients. Daniel and Chris share how they involve their team in decisions on clients, and why they encourage them to make candid social media videos.They both talk about the positive experiences of networking and being part of peer groups, why they recommend business mentoring for growth, and why all MSPs should be utilising AI.Mentioned in This EpisodeIT conference: DattoconPodcast interview with DanielScale your business: MSP Growth HubIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickCloud marketplace: Pax8Cybersecurity stack: Apex Security SphereEmail security: SendmarcCybersecurity platform: Sonic WallIT and security platform: KaseyaCybersecurity solutions: BrigantiaCybersecurity and data protection: AcronisEnterprise cybersecurity solutions: Threat LockerCybersecurity platform: HuntressIT distributor: TD SYNNEXMicrosoft Gold Partner programmeMicrosoft Azure ladder programmeMicrosoft Azure infrastructure...

In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements.David talks openly about how early challenges helped Myson become the company it is today and why they do managed services differently. He also shares the company culture and how they nurture talent.He explains how to support employees with personal challenges, and why he has a philosophy of ‘never recruit, always retain'. Richard asks David why peer groups are so important to him, why he's started using the EOS methodology and why the ‘Traction' model works for MSPs as well as more traditional businesses. David tells Richard what he's learned from colleagues at Zen Internet, who his mentors and inspirations have been, his legacy plans for Myson Pages and the charitable contributions the business makes.Mentioned in This EpisodeMyson PagesBroadband provider: Zen Internet Documentation solution: IT GlueTraction by Gino WickmanPeer group: SBSC North West and co-lead Robert GibbonsTubbTalk podcast: Why Personal Branding is Important for Standing out in the MSP CommunityTubbTalk podcast: Looking into the Mindset of a Successful, Modern MSPIT solutions provider: Aabyss Cloud marketplace: Pax8Mark Williams at Pensar (IT support)Tech apprentices supplier: Baltic ApprenticeshipsIT solutions provider: EnableCybersecurity distributor: BrigantiaDan Sullivan at Strategic CoachNeil GreatorexPeer group: CompTIA

Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in London for UptimeLIVE.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.They share why UptimeLIVE is different from the usual MSP events, the new breed MSPs changing the industry and why the keynote speaker was so inspiring.Plus… the Team Tubb Travelogue Quiz is back! Can Richard, Lenka and special guest Bradley Munday answer Gudrun's questions about angels?UptimeLIVE is hosted by Bradley Munday and Jason Kemsley, the co-founders of outsourcing experts Uptime. They provide NOC, SOC, helpdesk and project support white-label solutions to busy MSPs.What is UptimeLIVE?The event featured two tracks: one with speakers and the other with deep-dive conversations. There were also plenty of networking opportunities, vendor and sponsor exhibits and an evening reception.Were you at UptimeLIVE too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive.They tell Richard how Uptime helps MSPs and what their typical client looks like. Brad explains the new, emerging MSP model – where outsourcing is used to accelerate growth. Richard asks Brad and Jason why they think outsourcing has negative connotations, how MSPs should balance technical skills with customer services on the help desk and how the help desk itself is changing.They also explore why good communication is essential for MSPs, when to outsource your customer services and where artificial intelligence fits in.Richard asks where the inspiration for UptimeLive came from, how they chose the speakers, and why Levi Roots is their keynote. He also asks Jason and Brad to share their predictions for the future of outsourcing.MSP event: UptimeLIVEJason Green, EOS WorldwideChef and entrepreneur: Levi RootsJohn Whitty, Chairman of Air ITBook: Anthony Iannarino: Eat Their Lunch

In this interview, Richard speaks to Ben Rogers, a Sales Manager at Cloud Billing. Cloud Billing offers a solution that helps MSPs to automate their billing processes quickly, accurately, and comprehensively.Ben explains how they help MSPs with their billing and support them manage all of their responsibilities, as well the types of clients they work with and what integrations they have.Richard asks Ben why so many MSPs don't realise they have a problem with their billing until it's too late, how a tool can make life easier and how to check if you're losing money through your billing practices.Ben talks through the growth opportunities around billing, how they help MSPs with legislation and security and the one thing MSPs should do right now with their billing. He also shares what the future looks like for Cloud Billing and his experiences in the MSP industry.Mentioned in This EpisodeCybersecurity platform: KaseyaCloud marketplace: Pax8IT product and services distributor: Ingram MicroCloud BillingCloud Billing on LinkedInCloud Billing on Twitter

In this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to a competitor. After doing some consulting, he got his first role at CompTIA.He joins Richard Tubb to explain who CompTIA are and how they help MSPs. MJ shares the story of his own journey in the tech world and what it was like to experience the start of connectivity. Richard asks MJ about the ChannelCon events and what it means for members that CompTIA is a company information sharing and analysis organisation. They also look at being a local member and the CompTIA Spark Initiative.MJ also shares his thoughts on the changing relationship between MSPs and vendors, how to encourage younger people into careers in IT, and how CompTIA are playing a part in advancing women in the industry.Mentioned in This EpisodeCompTIA course: A+ certificationCompTIA Network+ certificationCompTIA Information Sharing and Analysis Organisation (ISAO)PSA-RMM platform SuperOps and the SuperSummit eventsCompTIA CEO Todd ThibodeauxNancy HammervikCybersecurity and Infrastructure Security AgencyNational Cyber Security CentreTracy Pound of MaximityCompTIA course: Managing the Technology ChannelTubbTalk episode 62 with Tracy Pound on Advancing Women in ITWomen in Tech ebook

In this interview, Richard speaks to Fiona Challis. She's been in the IT industry for over 25 years, firstly in corporate and then running a sales training company. Now, she's passionate about mindset, personal development and energetics. Feeling like she needed a change, Fiona left the sector to grow, explore and try new things. She's been helping women with their development, and had a journey of her own.Fiona explains what energetics and mindset are and how they can impact the performance of leadership teams, as well as how to model the right energy and mindset to your staff. She's honest in addressing people who might find these ideas ‘woo woo' and how to maintain high energy and a positive mindset. Fiona also explains how an MSP's culture and values impact its success.Richard asked her to describe self-awareness and how to be kind to yourself if you don't like what you see. Fiona shares examples of both poor and positive energy in MSP leaders, how to maintain positivity and how to address setbacks.Richad asks Fiona to share examples of changes that have come about in MSPs after adjusting their mindset, what her work today looks like, and her advice to newer MSPs.Mentioned in This EpisodeTubbTalk interview with Fiona: How to do Awesome MSP Sales

In this episode, Richard Tubb talks to Dermot McCann. He's the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia.He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks candidly about Kaseya's challenges and commitment to its partners.He explains the Partner First Pledge, Kaseya 365 and why they're focused on cybersecurity, AI and automation in the coming months to grow their business and help MSP clients.Richard asks Dermot how his experiences as an MSP help him now he's working on the vendor side and what, if anything, surprised him when he made that shift. Dermot also talks about his own personal resilience.Mentioned in This EpisodeIT conference: DattoconIT solutions: DattoKaseya's Partner First PledgeEndpoint management: Kaseya 365MSP accountability programme: Kaseya TruMethodsKaseya cyber insurance fast trackIT management software: ConnectWiseDocumentation platform: IT GlueMSP peer group: The Tech Tribe

In this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged in the tech start-up scene all the way across Europe, the UK, and the Middle East, and has experience managing mult-imillion dollar budgets for retail and real estate executives, along with leading the digital marketing for Nestle's MENA B2B Business. Victoria explains a typical working day, and shares why she decided to use LinkedIn to build her personal brand. She gives advice on: content creation, promoting yourself online and why you don't need to use video. Richard asks her how she overcomes self-doubt and the worry that nobody is consuming your content. Victoria shares lessons she's learned from content creation and inspirational people in marketing. Victoria discusses her role as a community lead for women at Google, how she'd like things to change for women in tech, and how to do business in different countries with different cultures to your own. Mentioned in This EpisodeHead of Strategic Partnerships at Agorapulse: Mike AlltonDM Victoria for a free review of your LinkedIn profileTech start-up: imagiTubbTalk interview with Nancy Henriquez: One Woman in Tech's Remarkable Journey From MSP to Community ManagerVictoria's dad's YouTube channel: Your Russian DadVP of Marketing at Kurt Geiger: Pascale Montaner

In this bonus TubbTalk episode, Richard speaks to Daniel Shone, the Co-Founder of Apex Computing, an MSP based in Manchester. He heads up the account management and sales and marketing teams. They have recently become Azure infrastructure certificated with the help of Pax8. Daniel tells Richard why he attends conferences like Dattocon, how the right vendors grow your MSP and what makes a good vendor relationship, as well as who they're currently working with.Daniel also shares his thoughts on why you shouldn't avoid your competitors, why he and his co-founder work with mentors, and what's coming next for Apex in terms of partnerships and growth.Mentioned in This EpisodeApex ComputingIT conference: DattoconPeer group: CompTIAPeer group: MG GroupCloud marketplace: Pax8PSA tool: HaloMDF FundingCybersecurity platform: Sonic WallIT and security platform: KaseyaPax8 Azure programme: KickstartCybersecurity stack: Apex Security SpherePeer group: SBS Network Group North WestIT and MSP Business Growth Expert: Ian LuckettHelping Ambitious MSPs to Scale to £1m: Stuart WarwickGrowth programme from Ian Luckett and Stuart Warwick: MSP MasteryCybersecurity platform: HuntressEnterprise cybersecurity solutions: Threat Locker(Zomentum)Quoting tool: SalesbuildrChannel Chief at Salesbuildr: James SteelCRO at Aabyss: Robert GibbonsDaniel Welling of Welling MSPDarren Strong at Scalable (workplace productivity software)CRM platform: HubSpot

In this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He's been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve.He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precision technology to farmers. Arlin is passionate about supporting MSPs to grow and scale their business. Arlin shares his journey in the MSP space, his current role at ConnectWise and how the company is different from others. He and Richard discuss challenges that MSPs face, how things have changed post-covid and how to adapt to remote working.Richard asks Arlin how MSPs can get more comfortable with sales and how Bob Burg's book ‘The Go Giver' changed his own attitude to selling. They also dig into the impact of AI and automation on customer experience and running a business. They discuss peer groups, MMAs, personal influences and the future of the MSP industry. Arlin also shares his biggest piece of advice that listeners should act on right now.Mentioned in This EpisodeTubbTalk interview with Arlin Sorensen: Why Discipline and Planning are Vital to Success in Business and in LifePSA platform: ConnectWise ManageMSP peer group: The IT NationBook: Bob Berg: The Go-Giver: A Little Story About a Powerful Business IdeaAI assistant: Microsoft CopilotAuthor and marketer: Mark SchaeferTubbTalk interview with Dan Scott: How to Grow Your Business in an MSP Community Like IT NationConnectWise CEO: Arnie BelliniBusiness expert: Karl PalachukLeadership conference: Global Leadership SummitArlin's daily email on Scripture

Nadir Merchant is the General Manager and CTO for Kaseya's MSP and IT operations Product Suite. He's worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer.In this bonus TubbTalk episode, recorded live at Dattoncon 2024, Richard asked Nadir to explain IT Glue and their new collaboration tool, My Glue. They also discuss what it means for the company to be part of Kaseya Datto. Nadir shares his thoughts on how AI will affect documentation, how IT Glue helps to manage stale information and information overload, and what the company has got coming up in the next 18 months.Mentioned in This EpisodeMSP conference: DattoconMicrosoft collaboration tool: SharePointIT documentation: IT GlueIT and security platform: KaseyaPassword management: MyGlueITGlue blog: NetworkGlueCloud wifi: Cisco MerakiNetwork solutions: Datto NetworkingTech company: UbiquitiCybersecurity platform: FortinetIT security: SophosAI-powered networking: ArubaAI assistant: IT Glue Copilot

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024.Robert and Troy shared their experiences in the IT sector, and explained why they believe it's important to attend conferences such as Dattocon, and why they even bring along their intern!Robert tells Richard what the MSP community means to him, the most valuable lesson he's learned, and what he would do differently if he was to start an MSP again tomorrow. Richard also asks Troy to share some advice for MSPs who are stuck in the mindset of ‘being a tech guy', why modern MSP owners need to change their attitude to achieve longevity, and what was true when Troy started in the industry that's still true today.Mentioned in This EpisodeIT conference: DattoconPodcast: Richard's interview with RobertBook: Marcus Sheridan: They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, 2nd Edition, Revised and UpdatedCybersecurity accreditation: Cyber Essentials/Cyber Essentials+Quality management certification: ISO9001Environmental management certification: ISO14000Information security certification: ISO2700Peer group: SBSC Northwest GroupIT management platform: KaseyaPSA tool: AutotaskRMM tool: Datto RMMDocumentation tool: IT GlueCloud marketplace: Pax8IT conference: Pax8 Beyond (Denver)IT conference: Pax8 Beyond EMEA (Berlin)

In this episode, Richard speaks to Greg Jones, Vice President of Business Development at Kaseya Datto. A former MSP, he's the executive council leader of CompTIA UK and Ireland Committee. Greg has led the way in encouraging modern MSP leaders to share their knowledge through video and social media.Grey shares his journey in the MSP space, going to work for a vendor and what the transition was like. He also shares his feelings on the MSP community and the IT industry as a whole.Richard asks him about past assumptions about vendors and how MSPs can build relationships with the vendors they partner with, as well as how this will help them to scale the business.They discuss business exits, M&As, MSP best practices and emerging technologies. Grey talks about his own personal resilience and why he thinks it's good to have a business mentor.Richard asks Greg about his two LinkedIn video series, what community means to him and who influences him. Finally, Greg shares a little about his upcoming book, which is almost finished.Mentioned in This EpisodeDattocon EuropeKaseyaPeer group: CompTIABusiness tools: IT CompleteEndpoint management: Kaseya 365MSP accountability programme: Kaseya TruPeerCybersecurity framework: NIST 2.0Greg's LinkedIn series: Who Are You MondayGreg's LinkedIn series: 1 Minute WednesdayChannel Executive CouncilAlder Hey Children's CharityBook and lifestyle: Robin Sharma: The 5 AM Club: Own Your Morning. Elevate Your Life.

In this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks.Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer.He's spoken at various conferences about macOS security, and he is the coauthor and core developer of the open source macOS incident response tool called Aftermath. Wes is the director of product marketing for Huntress, where he oversees market intelligence and go-to-marketing strategies. His multifaceted technology and cybersecurity experience spans over a decade.He's worked with market leaders such as Bishop Fox, eSentire, Hewlett Packard, and Dell SecureWorks covering managed detection and response, governance, risk and compliance, continuous threat exposure management, offensive security and other topics. Richard asks them to explain how Huntress help MSPs, how to deploy the tool and their typical partners, before digging in to threats specifically targeting Macs. Wes explains the Huntress MacOS support and why they decided to put it together. Stuart talks about the most common attack vectors on macOS and security best practice that MSPs should follow. Wes explains a number of acronyms that MSPs might come across when dealing with Macs and what they mean to users.Richard, Stuart and Wes look at Mac-specific attacks, third-party breaches and how to protect clients, particularly those who believe that Macs are more secure than PCs.They explore tools and resources, touch management, staying ahead of the curve and how MSPs can take advantage of the threats to Macs to find a business opportunity.Mentioned in This EpisodeOpen source macOS incident response tool: AftermathPodcast: Interview with Dray AghaMalware: Atomic macOS Stealer (AMOS)Trojan: Info StealerShell programme: BashScripting language: AppleScriptKnowledge base: MITRE ATT&CK macOS threat: CuckooXM Cyber study into breach and attack simulationsSlack community: MacAdminsBlog series: Ask the Mac Guy: macOS Security Mythsbunch of resources you can find on our website. It's very easy to find on, under resourcesOn-demand webinar: Dealing with Mac threatsMSP...

In this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He's the business lead for Microsoft CoPilot and other AI tools.Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges with integrating these tools.Eric tells Richard why MSPs should treat themselves like a client and try out AI tools internally first. They also dig into the tools Pax8 have and why they introduced CoPilot Coffee sessions.Eric also shares how he uses AI tools in his everyday life and what's surprised him about Microsoft CoPilot. He's also honest about why AI isn't a magic wand. Plus, he talks certifications, new features and success stories.Mentioned in This EpisodeAI assistant: Microsoft CoPilotAI tool: ChatGPTIntelligence system from the Terminator films: SkynetHelp with writing AI prompts: Prompt BuddyMicrosoft collaboration tool: TeamsMicrosoft AI certification: Azure FundamentalsMicrosoft skills challengesMicrosoft AI certification: Azure Data Engineer AssociateAI-powered data analytics tool: Microsoft FabricMicrosoft annual conference: BuildPax8 annual conference: Beyond

In this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He's the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years' experience as a management consultant and executive coach, and they have earned him the titles of personal productivity guru by Fast Company and one of the top 5 executive coaches by Forbes Magazine.Richard asks David about his new book and why he chose to work with a co-author. They talked about GTD as a movement and how it can be used digitally or with pen and paper.David explains what impact he thinks technology will have on the GTD methodology in future and why it's so popular with tech geeks. He also discusses how it works in teams and the mistakes to avoid making when you're new to GTD.Richard asks David to share his tips on managing decision fatigue and how to avoid distraction, who inspires him and a book he always recommends. Mentioned in This EpisodePost-Industrial Institute Frode L OdegardRutger Bregman – HumankindGetting Things DoneTubbTalk 150

In this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan's achievements have been recognised across the industry, winning a host of awards.Juan shares his journey in the MSP space, who SuperOps are and what Juan's role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.Juan tells Richard what he looks for in team members, what to do when people can't reach their potential and how to build resilience as a leader. They also explore what to do if people are in the wrong role for their skillset. Richard asks Juan about the SuperOps' international strategy and what's next for the organisation, as well as the best ways to stay up to date with the latest trends and changes in the industry.Juan also shares the mistakes he made as an MSP owner, what CompTIA means to him and how he became a published author. Plus, he explains why not having a mentor makes him a better leader and answers a listener's question. Mentioned in This Episode Cloud business suite: ZohoHelpdesk and ticketing software: FreshdeskCybersecurity solutions: RSATubbTalk 147: One Woman in Tech's Remarkable Journey from MSP to Community ManagerMSP peer group: CompTIAJuan's book: The MSP Owner's Handbook: QBR EditionAuthor and MSP sales expert: Marnie StockmanResearch firm: Lifecycle InsightsInteractive audio and video walkthroughs: TalkTrackAntivirus: Microsoft DefenderCloud solutions Provider: SherwebTubbTalk 150: 25 Years an MSP - Valuable Lessons You Learn from Longevity

In this episode,

Time for another Team Tubb Travelogue!In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?Did you know…ExCeL London opened in November 2000, in an area of huge regeneration in London's historic Royal Docks and the first ever event held there was the London International Boat Show?!Do you think that Richard and Stephen knew this fact after spending 2 full days in this venue?But most importantly' you'll learn more about the MSP show and the SuperOps SuperSummit.MSP Show: A Thriving Hub for Managed Service ProvidersThe first MSP Show, co-located with the established SITS Service Desk Show, was a smashing success.It offered a vibrant atmosphere where MSPs connected, learned, and shared best practices. Attendees benefited from insightful talks by industry leaders, gained practical knowledge from educational sessions, and built valuable connections with fellow MSPs.We'll definitely be back next year!SuperOps SuperSummit: Powering Up Your MSP Business with Insights and CommunityThe SuperOps SuperSummit offered a unique experience for Managed Service Providers. Unlike traditional industry events, the SuperSummit prioritises knowledge-sharing and building a strong MSP community. Attendees were able to gain valuable insights from successful MSP leaders through panels like "Super MSPs of Europe."The focus goes beyond theory, encouraging attendees to implement the learned strategies for real-world results. This collaborative environment fosters peer-to-peer learning and allows attendees to learn from each other's experiences.If you're looking for an event that empowers your MSP business with actionable knowledge and a supportive network, the SuperOps SuperSummit is the perfect fit.It was a busy, but exciting couple of days for Richard and Stephen.The MSP show took place at the Excel Centre, London on the 17th and 18th April 2024 and the SuperOps SuperSimmut was hosted at The View, Lincoln's Inn Fields in London - which also serves as the headquarters for The Royal College of Surgeons of England.Were you at any of these events too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years. Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.Richard asks Craig how he started the business and where he got the name from, before delving deeper into what makes Abussi unique, including Craig's decision to keep the business small and how they work on relationships to retain clients long-term.Craig explains the business benefits for visiting your clients in-person and why he focuses on systems and processes rather than tech tools, and why his passion for sharing knowledge ultimately helps his clients.Richard asks Craig about the tools Abussi use to help their clients and the vendors they partner with, as well as why they recently changed some suppliers. They also discuss how the Abussi team stays up to date with the industry and what the future holds for the business.Craig shares his advice on where IT and managed services is going as an industry, how to handle wrong-fit clients and the biggest mistakes Craig sees MSPs making today.Richard also asks Craig to share who his mentors and influences are and what he does to relax, as well as what the MSP community means to him and why you shouldn't be afraid of your competitors. Mentioned in This EpisodeOlympian and TV presenter: Kriss AkabusiDesign consultants: ScitechBook: Paul Jarvis: Company of One: Why Staying Small is the Next Big Thing for BusinessSatellite internet provider: StarlinkBook: Michael E Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Douglas Adams: The Hitchhiker's Guide to the GalaxyData visualisation tool: Power BIBook: Bob Burg: The Go-Giver: A Little Story About a Powerful Business IdeaMSP peer group: The Tech TribeBook: Cal Newport: Deep Work: Rules for Focused Success in a Distracted WorldCollaboration tool: SharePointCloud storage: OneDriveCloud marketplace:

In this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and what a Solutions Engineer does.Richard and Tom also discuss why they enjoy attending in-person channel events, how MSPs are using AI and why it's important to be aware of data protection and security requirements when using publicly-available tools like ChatGPT.Mentioned in This EpisodeIT Industry Association: CompTIAAI tool: ChatGPTAI tool: Microsoft CoPilotCybersecurity accreditation: Cyber Essentials

In this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.”Mentioned in This EpisodeGozyntaAllen's book: Process and the Other "P" Word (Which is Also Process): The Power and Profitability of Process in Your IT BusinessOperating system: Novell NetWareIT management tool: ConnectWisePodcast interview with Dan AdamsBusiness finance tool: QuickBooksIT business expert: Karl PalachukBook coach: Mike CapuzziBook: Michael Gerber: The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About ItBook: Robert Kiyosaki: Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!Richard's book: The IT Owner's Survival GuideBook: James Clear:Atomic Habits: the life-changing million-copy #1 bestsellerCollaboration tool: TeamsCollaboration tool: SlackBook: Dr Atul Gawande: The Checklist Manifesto: How to Get Things Right. Atul GawandeDocumentation management tool: IT GlueCollaboration tool: ConfluenceCollaboration tool: SharePointBook: Karl Palachuk: Relax Focus Succeed - Revised EditionMeditation app: HeadspacePodcast interview with Karl PalachukMSP community:

Time for another Team Tubb Travelogue!Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events.There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen's voice almost gives out!Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun's LinkedIn theme questions?Did you know...Channel Live positions itself as the networking hub for the ICT Channel and connects IT resellers, service providers, MSPs and Channel partners face-to-face with vendors, distributors and expert speakers from across the sector - all together, all for free.Uplift Live is the UK's first LinkedIn-focused conference at Millennium Point in Birmingham.It is THE place to learn from and network with engaged users of the world's number one business platform.UpLift Live is the brainchild of LinkedIn expert, John Espirian (a former guest on TubbTalk!).Were you at either Channel Live or Uplift Live too? Send us a voice recording with your highlights, and we will add your comments to our next Team Tubb Travelogue!

In this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He's the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams.He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find the right candidates for their MSP clients.They chat specifically about recruitment: where MSPs go wrong with their approach to it, why traditional recruitment companies don't work for MSPs and the aspects of recruitment that Humnize want to change.Dean explains why his team work remotely and why it's important to build connections in hybrid workforces. He also shares what he thinks modern HR looks like for MSPs, and why Humnize offer a free HR health check to all MSP clients.They also discuss mental wellbeing in the workplace, Dean's suggestions for improving mental health, and what the future holds for Humnize.Mentioned in This EpisodeHumnizeIndeedGlassdoorRichard Branson