Podcasts about playvox

Este es un corto extraído de la entrevista a Andrés Barreto, Managing Director de la oficina de Miami de Techstars.Una de las aceleradoras más importantes a nivel mundial. Antes de Techstars, Andrés fundó múltiples compañías y ha sido inversionista ángel en más de 50 startups como Ayenda, Playvox y Hunty, que pasaron por el podcast.-La manera más sencilla de ayudarnos a crecer es dejando una reseña en Spotify o Apple Podcasts: https://ratethispodcast.com/startupeable---Notas del episodio: https://startupeable.com/techstars/---Para más contenido síguenos en

This episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox's cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents' quality of work-life balance, their employee wellbeing, and customers will have those positive experiences when they need it the most: when they get in touch with the call center. Michelle dives into the particulars, and I highly recommend tuning in.

As Chief Customer Officer for Playvox, Emily Gray is focused on creating extraordinary experiences for customers at every touchpoint and interaction. Emily leads the CX teams including Technical Support, Solutions Consulting, Services and Delivery, Onboarding, and Customer Success Management. Before Playvox, she served in several senior customer success and digital experience roles with for a variety of organizations, including Interactions LLC, LifeLock, and New World Restaurant Group. Emily has spoken on the topic of CX and is a frequent speaker on digital transformation, customer experience, training and workforce management optimization, and customer engagement topics. Emily earned a M.B.A. from the University of Arizona, Eller College of Management, and a B.A. in Spanish from Arizona State University. She resides in Orlando, Florida with her husband and three children.

As contact centers become more digital and virtual, artificial intelligence (AI) is playing a larger role in workforce management (WFM), transforming how businesses interact with customers and manage their operations. The transformation goes beyond implementing AI-powered tools; it encompasses a broader shift in organizational culture, processes, and mindset. According to Michelle Randall, Chief Marketing Officer of Playvox (www.playvox.com), an AI-centric WFM enables more flexibility and personalization, which helps foster loyalty and enhance brand reputation. In this podcast we learn about how AI can be used to make the work experience of the agent, to improve productivity and to improve customer experiences. Visit www.playvox.com

In this episode, Emily Gray, Chief Customer Officer at Playvox, joins us to speak about the future of work in a Digital Era. Emily's unique background of being customer-centric provides the perfect perspective of what we can expect in the future. How is AI going to impact how we work, and how do companies should prepare and set up to succeed, what strategies do you and your company have in place to embrace change in this new digital world? All of this and much more in today's episode. Discover more about Playvox at https://www.wewfm.com/our-sponsors

In this episode, Chrissy Calabrese, Vice President of Product Marketing at Playvox, joins us to discuss tips and tricks to master the work in a digital Era. How to leverage automation, AI, and the role that WFM has to play in the future. Chrissy is a Technology leader with 20+ years in WFO, skilled in product marketing and management, and an expert in customer experience and contact center operations. A recognized industry thought leader, get to know from Chrissy's unique perspective the role of AI in the New Digital Era. Discover more about Playvox at https://www.wewfm.com/our-sponsors

Looking to start a customer marketing program but don't have the budget? No problem. Michelle Randall, CMO at Playvox, shares 10 ways to start a customer marketing program with just a little elbow grease. 

El problema en Latinoamérica es que hay pocos fondos de venture capital y más aún si estás levantando una ronda semilla.Si estás levantando capital, lo mejor que puedes hacer para incrementar tus probabilidades de éxito es expandir tu universo de inversionistas hacia Estados Unidos.Conversamos con Andres Barreto, Managing Director de la oficina de Miami de Techstars, una de las aceleradoras más importantes a nivel mundial. Antes de Techstars, Andrés fundó múltiples compañías y ha sido inversionista ángel en más de 50 startups como Ayenda, Playvox y Hunty.Andres nos contó sobre el panorama de inversionistas en EEUU: cuál es su apetito por invertir en startups en etapas semilla de Latinoamérica, cómo contactar con ellos y las diferencias culturales al tratar con un inversor estadounidense versus uno latinoamericano. Finalmente, hablamos sobre los “trucos jedi” de Andrés para generar FOMO, velocidad y confianza con inversionistas al levantar capital.--La manera más sencilla de ayudarnos a crecer es dejando una reseña en Spotify o Apple Podcasts: https://ratethispodcast.com/startupeableEste episodio es presentado por:Talently Hire te conecta en 72 horas con desarrolladores de software con al menos 3 años de experiencia. Conoce más en https://talently.tech/hire/---Notas del episodio: https://startupeable.com/techstars/---Para más contenido síguenos en

Listen in for an information-packed episode on the importance of Work Force Management in the Contact Center as we chat with Chuck Krogman, SVP of Global Sales from Playvox. They have a unique positioning in the market as they were born in the cloud, are very API friendly, and have a full suite of products. Don't miss it as Chuck makes it easy to understand how to turn every $1 dollar into $4! https://www.youtube.com/watch?v=LWHotZZepIc Transcript of episode can be found below. Josh Lupresto (00:01): Welcome to the podcast that is designed to fuel your success in selling technology solutions. I'm your host, Josh Lupresto, SVP of Sales Engineering at Telarus. And this is Next Level BizTech. Josh Lupresto (00:15): Everybody. Welcome back. Today we are talking about Contact Center, but more importantly, workforce management. So if you tuned in on the previous episode, you got to see the wonderful Jason Lowe talk about it. We were in the studio talking about the different aspects of, of really workforce management, laying it out, his approach to it, some of his experiences. Today we get to be joined by Chuck Krogman, who is SVP of Global Sales at Playvox, and we get to hear about Playvox's perspective and Chuck's journey. So, Chuck, thanks for agreeing to come on, man. Chuck Krogman (00:46): All right. Well, Josh pleasure to be here. And I already feel a little intimidated. I've known Jason Lowe, as we affectionately call him J-lowe for many, many years. And he's a, he is a tough act to follow. But appreciate you for, for the invite and participating today. Josh Lupresto (01:01): I have faith in you. I think it's gonna be great. Don't be scared. So, hey, Chuck, I, I want to hear first about just you, you know, before we get into Tech Stacks and WFM and all kinds of cool acronyms, just tell me about you. Give me your, your story, you know, your personal journey. Where did you start? How did you get here and, and, and, and how did you get to where you're at now? Chuck Krogman (01:23): Yeah. actually I, when I look and just kinda look at my own personal journey, it kind of just maps right along with a lot of the customers. From a, my entry and from a technology perspective, I, I kind of moved into the technology sector in, at a time installing, supporting and maintaining large, you know, premise based call centers for for Rockwell. And it kind of moved up through, I took a bit of a journey as probably many people in your studio audience can testify too. I was with 13 years with ShoreTel and Mitel when the whole voiceover ip IP telephony kind of took off and was hot and continued to progress, moved over to the cloud, was with some, some great c a s providers with both Five Nine and Talkdesk and and now here kind of more specialized in a really exciting and growing segment of the market in joining Playvox just a little over two years ago. So it's you know, it's been a, a nice, as I said earlier, I kind of made that move from premise into, into a uc solution, into backend to contact center. So it's been it's been a kind of fascinating, Josh Lupresto (02:37): I love it. I love that you rolled with the journey, right? I mean, you're, you're in a spot that stood and, and, and it was what it was for a while consistently, and then all kinds of crazy evolutions. So it's probably been fun to, to see all these different evolutions and who knows where it goes next. We'll, we'll get into some of that, I suppose. Chuck Krogman (02:52): Yeah, yeah. I, I will say you know, one of the gauges is it's really tough to get your wife and kids to, to really understand what you do. I think I've heard it simplified as much as, oh, my dad does something with phones. And I said, let's just stick with that, cuz and, and I also did see as my kids are growing up, you're, you're not really a popular career for bring your dad to school day. You know,

In this episode, Michelle Randall, Chief Marketing Officer at Playvox, joins us to speak about working in a digital Era. Michelle helps us set the stage to become prepared to embrace this digital working environment while defining the role of technology in the current landscape. A recognized industry speaker and thought leader, get to know from Michelle's unique perspective how to be prepared for the New Digital Era. Discover more about Playvox at https://www.wewfm.com/our-sponsors

Hey CX Nation,In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California.  Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Their agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.In this episode, Emily and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.**Episode #194 Highlight Reel:**1. Building customer success teams & new customer facing roles as you scale 2. Taking your customer stories (wins/losses) straight to your all-hands meetings 3. Creating focus around guiding your customers & users early in their journey 4. Asking the right questions to your customers & employees  5. Leveraging customer feedback + thinking about how to segment it accordingly Huge thanks to Emily for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer and learning experience space into the future.Click here to learn more about Emily GrayClick here to learn more about PlayvoxIf you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation!Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused video content & short-reel CTAs to improve your CX today (while you're there -- can you politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Support the show

Esta es la historia de Óscar Giraldo, un niño curioso y aficionado al hockey, quien renunció a un trabajo estable y, ya en el mundo de las startups, apuntó a algo impensable: crear una empresa global desde una ciudad intermedia de Colombia. Y este es apenas el inicio de un propósito más ambicioso ...

Conseguir tus primeros clientes corporativos es de lo más difícil como emprendedor. Ahora, imagínate hacerlo en el mercado de software más competitivo del mundo como es Estados Unidos y encima sin saber inglésNuestro invitado es Oscar Giraldo, fundador de Playvox, una startup de origen colombiano que ofrece un software de gestión y operación de call centers y cuenta con clientes como Nike, Dropbox y Nubank.Hablamos sobre las estrategias que le permitieron a Oscar conseguir sus primeros clientes B2B en EEUU, y sobre qué hacen diferente las compañías que realmente están obsesionadas por sus clientes.La manera más sencilla de ayudarnos es dejando una reseña en Apple Podcasts: https://ratethispodcast.com/startupeableEste episodio es presentado por:• Talently Hire te conecta en 72 horas con desarrolladores de software con al menos 3 años de experiencia. Conoce más en https://talently.tech/hire/• Collective Academy, la neo-universidad de negocios que está re-evolucionando el aprendizaje para líderes en Latinoamérica, presenta su nueva oferta de la mano de los practitioners más top de cada industria, y en combinación con experiencias para impulsar tu diversidad cognitiva en comunidad.Notas del episodio: https://startupeable.com/playvox/---Para más contenido síguenos en

2022 is coming to an end, and the Masters of Support have been along for the ride. In this episode, we reflect on Kristyn Emenecker's predictions for 2022: what did we get right, and what did we get wrong? Kristyn and Vanessa Gates speculate on what's to come for the New Year, including thoughts on efficiency, emotional connectedness, and more.

AI and machine learning, like many similar technologies, have sometimes been viewed with dread as possibly another step forward that somehow diminishes customer experiences and devalues labor. But in this podcast Michelle Randall, CMO, Playvox, argues that AI may hold the key to improve the satisfaction levels of employees and thereby improve customer experiences. In this second of two podcasts, we learn about Playvox's differentiated approach to deploying AI as a way of improving efficiencies, cutting costs, but improving the employee experiences when leveraged to optimize scheduling. Playvox also can analyze customer sentiment, invaluable in a company's visibility to everything from detecting product issues and customers concerns to understanding how to better match team members with anticipated challenges. “AI is a journey, not a one and done answer,” adds Randall. Visit www.playvox.com

This week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools.

This week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools.

Playvox helps customers cut costs, improve CX and EX The world where voice was the primary way customers reached out to interact with organizations has disappeared, but the CRM, and other systems, that were built to accommodate that world are still here. According to Michelle Randall, CMO, Playvox, companies need something built, from the ground up, for the digital age. In this podcast, we learn about Playvox, that Randall argues offers powerful differences based on not having to bend legacy systems to fit the era's new challenges. “Customer retention matters,” says Randall, adding that retention depends on CX. “What Playvox figured out was that the agent is the heart and soul of what your customer experience is, so if you can enable, empower and engage the agent, those people will then provide better customer experience, and guess what – that leads to better customer retention.” Visit www.playvox.com

 Kristyn Emenecker is Playvox's Chief Product & Strategy Officer.Kristyn's role at Playvox is to lead product strategy and to create innovative and modern solutions that deliver increased, differentiated value to customers. Playvox is a contact center provider, serving more than 300 all-digital contact centers (text / chat / messaging only) as well as hundreds of businesses via voice solutions. Kristyn has been a leading voice in the customer experience and contact center industry for more than 20 years. She has honed her love for the customer in various senior leadership roles across SaaS product/ technology, operational, consulting, sales/marketing, and corporate strategy at companies including NICE inContact, Mercom, and TPG TeleManagement. Most recently she served as SVP Product Strategy for Verint, where she was responsible for product and go-to-market strategy globally for Verint's broad portfolio of 30+ customer engagement solutions. When she's not defining product strategy, she can be found whipping up something delicious in her kitchen or cheering on the Philadelphia Eagles.  Results from Playvox's most recent survey, which shows that despite continued pushes from managers to get agents back into an office, 55% said they'd look for another role if forced to return to an office setting.   https://www.playvox.com/ Where to find us:You can follow me on Twitter at http://twitter.com/MaribelLopez and LinkedIN at https://www.linkedin.com/in/maribellopez/You can followKristyn at Kristyn's LinkedIn page: https://www.linkedin.com/in/kemenecker/and her Twitter page: https://twitter.com/livineden

In this episode, we speak with Kristyn Emenecker, Chief Product & Strategy Officer at Playvox. Do you want to know what you need to focus on to be prepared for a downturn? Are you debating the threat of layoffs, hiring freezes, low agent morale, and budget or resource cuts? Join us on the best strategies to be prepared for and what role WFM needs to play to be in a strategic decision position. Discover more about Playvox at playvox.com

Remote work has quickly become an essential feature of contact center management. New research from Playvox shows that most agents would rather change jobs than give up the flexibility that comes with remote work. Playvox CMO Michelle Randall joins host Vanessa Gates for a deep dive into the research and what it means for contact center leaders. Additional Resources: The Contact Center Conflict: Remote Work vs. Return to the Office - Playvox Creating A Strong Remote Work Policy For Your Contact Center - Playvox Workforce Management: Essentials for the Modern Contact Center - Playvox

Quality Managers typically only analyze 2-3% of all interactions, meaning that organizations may misunderstand when there is and isn't an issue. Join Playvox's VP of Product Management to understand how you can analyze customer sentiment on all of your interactions and leverage those learnings to improve Quality Management.

There's a close relationship between agent experience and customer experience. Adam Saad, CEO of Tech Stack Advising, joins your host Vanessa Gates to discuss how contact centers can enhance the agent experience to improve efficiency, retain talent, and offer a better customer experience. More from Playvox and Tech Stack Advising: 5 Key Elements for Contact Center Agent Optimization Strategy - Playvox Keeping the Service Heart of the Business Beating Strongly - Playvox Home - Tech Stack Advising - Contact Center Software Consulting

Customer support ticket data is a valuable resource for contact centers that often goes overlooked and underutilized. Listen to our latest podcast to learn how the automation of support ticket tagging and data-driven decision making is changing the way contact centers elevate the experience for their customers. Resources The Bouqs Co. Achieved 318%+ ROI from Conversation Tagging Automation (playvox.com) How Support Tagging Boosts Product-Support Collaboration (playvox.com) Customer AI - Playvox About Tadas: Tadas leads the Customer AI team at Playvox. He joined Playvox in 2022 following the acquisition of Prodsight, a text analytics startup he founded to help support teams get deeper insights from their customer interactions. In his free time he likes to spend time with his wife and baby daughter, play drums and try his hand at perfecting espresso and latte art.

The Great Resignation. The Great Reshuffle. The Big Quit. Whatever you call it, you cannot overlook the fact that 48 million workers quit their jobs in 2021. Employees are looking for career opportunities that fit their desire for work-life balance. For contact centers, managing this push from employees is particularly challenging. Learn what contact centers can do to provide long-term career opportunities for their employees and be their ‘employer of choice.' _________________________________ Learn more at https://www.playvox.com/podcast/

High-performing customer support teams have one thing in common: leaders who are committed to engaging the workforce to create exceptional customer experiences. Join the Playvox team and customer support leaders from around the industry as they share their stories. Are you ready to learn from the Masters of Support?

LAPATRIARADIO. Escuche esta y más noticias de LA PATRIA Radio de lunes a viernes por los 1540 AM de Radio Cóndor en Manizales y en www.lapatria.com, encuentre videos de las transmisiones en nuestro Facebook Live: www.facebook.com/lapatria.manizales/videos

Lee is General Manager of Europe at Playvox, a company helping to optimize the performance of staff in call centres. We're discussing cloud, omnichannel etc... but how do you use the tech in a way that actually motivates people? That's the big question to ask today.

En este episodio nuestro invitado es Orscar Giraldo, fundador y CEO de Playvox. Playvox cuenta con varias soluciones en la nube que buscan empoderar a los trabajadores en los centros de contacto para mejorar el servicio al cliente. En este episodio hablamos con Oscar de:    El impacto que tuvo su paso por Silicon Valley y el establecimiento de sus HQ en el eje cafetero Colombiano, Manizales.  El papel de los fundadores y CEOs en el establecimiento de la cultura y valores empresariales.  Claves del éxito de Playvox y consejos para un crecimiento sostenible   Puedes conectar con Oscar en LinkedIn.  ¡No te pierdas nuestro contenido y siguenos en Twitter e Instagram !

“El cambio es bueno. Esa apertura de mente de decir, voy a dejar eso a lo que le he apostado mi vida los últimos años para hacer algo totalmente nuevo es necesario para sobrevivir para una empresa.” - Oscar Giraldo (