Putting Possibility into Practice

Greenway Chief Medical Officer Dr. Geeta Nayyar will guest host this episode featuring Dr. Jeff Livingston of MacArthur Medical Center in Irving, Texas. Burnout is one of the hottest topics in healthcare today and we'll hear from physicians how they experienced burnout, what helped them overcome it, and what advice they have for providers dealing with it currently.

Celebrated each August, National Health Center Week raises awareness about the mission and accomplishments of U.S. health centers. Hear from health center staff members about why they got involved in medicine and health centers, and what’s ahead for health centers around the country.

Lois Moss and Diana McClernon of Associates of Otolaryngology, LLC in Denver, Colorado, discuss exactly how to pronounce “otolaryngology.” Hear how the practice partnered for more than two years with our Greenway Revenue Services team to achieve, and surpass, its goals. Plus, hear what advice they have for other ENT practices considering revenue cycle management services.

In the summer of 2019, seven interns joined the Greenway Health family. Hear what our interns were up to during their summer at Greenway and what is next for them as they head back to college to finish pursuing their degrees.

Providence Community Health Centers has served the Providence, Rhode Island, community for more than 50 years. CEO Merrill Thomas describes what led to growth at PCHC, how it adapts to the ever-changing healthcare industry, and how it benefits from its partnership with Greenway Health. Plus, learn about PCHC's new services and upcoming expansion plan. For more on PCHC, visit https://www.providencechc.org/.

Marlene Smallwood, clinic director, Yerington Paiute Tribal Health Clinic, discusses revenue cycle management challenges facing tribal health centers. Learn why the clinic partnered with Greenway Revenue Services and find out what makes it different from other tribal health centers. For more information on solutions and services for your tribal health center, visit https://www.greenwayhealth.com/solutions/tribal-community-EHR.

On this episode,Greenway Health Implementation Specialist Chuck McSorley joins us to discuss how Greenway helps medical practices prepare for electronic health record (EHR) implementation. Hear how our team works in partnership with yours before, during, and after implementation to minimize stress and ensure success. For more information, visit www.greenwayhealth.com.

Greenway Health Chief Compliance Officer Susan Kohler discusses her career in the United States Navy and her transition to the private sector. Plus, hear about her contributions to the veterans community, including her work with a local American Legion, ongoing initiatives to support the men and women serving our country, and recent trip to Washington, D.C. for an Honor Flight. To learn more about American Legion Post 273, visit https://www.amleg273.com/, and to see how you can support the Honor Flight Network, visit www.honorflight.org.

Health Choice Network President and CEO Alex Romillo joins Greenway Health President Kimberly O'Loughlin to discuss Greenway's partnership with HCN — part of our commitment to Federally Qualified Health Centers (FQHCs), plus what we have in store to fuel the success of health centers in the years ahead.

Meyer Pediatrics, located in Sarasota, Florida, has been caring for the community for 35 years! Hear how its partnership with Greenway Health has helped fuel its success, and what’s in store for the practice over the next 35 years!

Summer’s here! Dr. Michael Jordan of East Lake Pediatrics shares survival tips for parents, including making sure your child’s EHR is updated before you send them off to camp or hit the road for that dream vacation. Plus, hear how  Intergy Practice Analytics helps pediatricians get children ready to head back to school. All that and more on this episode of Putting Possibility into Practice.

Your data — and that of your patients — are prime targets for cyber criminals. With cyberattacks becoming more prevalent in healthcare, how safe is your data? Ethan Bing, practice administrator at Medical Colleagues of Texas, recounts his experience of dealing with a data breach firsthand. Learn how to keep your data safe, the importance of having a plan in place should your practice fall victim, and hear about the practice's transition to Intergy Hosted.

Greenway combines EHR and community health management to drive the highest levels of care for tribal health partners and the communities they serve. Micah Petoskey, IT site manager, discusses how KBIC Health System uses Greenway's solutions to meet the needs of its tribal health communities. For more information on solutions available for tribal health practices, visit https://www.greenwayhealth.com/solutions/tribal-community-EHR.

Dr. Geeta Nayyar, a nationally recognized leader in health information technology, is bringing the physician’s perspective to Greenway Health as its new chief medical officer. On this episode, Dr. Nayyar discusses what got her into medicine, the customer benefits of having a chief medical officer at Greenway, and the challenges facing providers today. She was named among “Top 26 Smartest People in Health IT” by Becker's Hospital Review and ranked one of the “Top 25 Minority Executives in Healthcare” by Modern Healthcare. Plus, learn about life outside of work, including her love for the hit series, Game of Thrones. 

The industry’s shift to value-based care, coupled with an emphasis on efficiencies, has made it difficult for smaller practices to succeed alone. As a result, internal medicine and other primary care practices have joined forces in a range of practice models to maintain autonomy. Dr. Eric Harman, a family medicine practitioner at Mountain Region Family Medicine, joins our podcast to discuss his practice’s success as a physician-led accountable care organization (ACO), as well as the challenges and benefits of operating as an independent practice. For more information on how Greenway Health can partner with your practice, visit www.greenwayhealth.com.

Kristin Salagaj, practice administrator, and Bonnie Dickie, business manager/privacy officer at Omega Ob-Gyn Associates, share revenue cycle management tips for OB-GYN practices. Plus, gain insight into the practice’s decision-making process for adding revenue cycle management services. And since there’s nothing holding back Omega OB-Gyn, our guests discuss how they’ve grown their practice and what’s in store for the future.

Facebook, Twitter, YouTube, LinkedIn, Pinterest, Instagram, Snapchat … oh my! As more Americans use social media daily than ever before, is your practice taking advantage of reaching current and prospective patients? Emily Thompson, marketing and digital communications assistant, Treasure Coast Community Health discusses how practices can use social media to promote their services, providers, and team members. Also, learn about those online review sites and tips for engaging with patients online.

On the path to innovation: Intergy was the Most Improved Physician Product, according to the 2019 Best in KLAS Report. Pediatricians Mike Jordan and Sarah Kelley discuss how their practices use the EHR and practice management solution on a daily basis, the improvements they’ve seen over the past year, and what advice they would give other providers who are considering Intergy. For more information on Intergy, www.greenwayhealth.com.

On November 30, 2018, a 7.0-magnitude earthquake hit Anchorage, Alaska. Cecily Sheats, director of business operations at Internal Medicine Associates, LLC in Anchorage discusses the challenges that the practice faced in the days following the earthquake. Hear how the practice utilized Greenway Revenue Services, Greenway’s patient portal, and additional Greenway solutions to rise to the challenge when the challenge arrived. Plus, advice on prepping your practice for a disaster. Learn more about Greenway Health solutions by visiting www.greenwayhealth.com.

Jill Coale, practice manager at Sawyer Surgery Clinic, knew her practice needed assistance with revenue cycle management (RCM). Learn how the practice chose the right vendor, hear about its goals for our partnership, as well as advice for practices that are considering RCM solutions. Plus, Jill shares what lies ahead for the practice in 2019 as it considers transitioning its EHR platform to Intergy. For more information on Sawyer Surgery Clinic, visit http://sawyersurgeryclinic.com/, and to learn more about Greenway Revenue Services, or Intergy, visit www.greenwayhealth.com.

Daniela Padilla of Treasure Coast Community Health shares how to incorporate Intergy, and EHR platforms, into your practice. As an EHR trainer, Padilla knows firsthand the importance of making sure new staff members at your practice are up to speed on the software providers use daily to enhance patient care. Learn about Intergy, getting your staff onboard for the EHR, and how to stay on top of software updates. For more information on Intergy, visit www.greenwayhealth.com.

For 25 years, Health Choice Network has been improving the health status of communities throughout the country by offering high-quality, affordable, community-based health care. HCN President and CEO Alex Romillo discusses the mission of HCN, its partnership with Greenway Health in enhancing patient care, and what's in store for HCN in 2019. With HCN celebrating 25 years this year, Alex discusses what the future holds as they continue to adapt to changing needs of their patient population in the communities they serve. For more information on HCN, visit their website at www.hcnetwork.org.

Medical Colleagues of Texas was founded in 1982, and continues to serve the Katy, Texas community. Their history traces back to the early 20th century, when the great-great grandfather of the practice administrator would perform surgeries on kitchen tables. The practice has grown from the days of surgeries on kitchen tables, to Medical Manager, and now utilizing Intergy from Greenway Health. Hear about the practice's history, dedication to its community, and growth throughout the years on this episode of Putting Possibility into Practice.

Janette Gauthier, practice administrator, Tucson Heart Group in Tucson, Arizona discusses the features of Intergy in regards to cardiology practices. Learn tips from Tucson Heart Group on how they incorporate Intergy into their practice to enhance patient care every day. Plus, learn about the history of the practice, how the practice continues to grow, and it's expansion plans for 2019. And, on a side note, does it really snow in Arizona? For more information on Intergy for your practice, visit www.greenwayhealth.com.

Treasure Coast Community Health and East Lake Pediatrics discuss their use of Practice Analytics for the Intergy platform. Learn about Practice Analytics, how using it on a daily basis can fuel your practice's success, and learn about how both practice were able to secure certification as a Patient Centered Medical Home thanks to Practice Analytics. For more information on Practice Analytics, visit https://www.greenwayhealth.com/solutions/practice-analytics.

Greenway Health and the College of Health Information Management Executives have partnered to drive advancements in healthcare IT through the combination of knowledge and technology. Jonathan Fritz, executive director, CHIME innovation, and Greenway Health Chief Technology and Innovation Officer Kali Durgampudi discuss the partnership, what it means for Greenway Health customers, and how innovation and technology continue to shape healthcare IT. Plus, hear from from Medical Colleagues of Texas on what technology and innovation means to their practice.

Chris Gibson of Greenway Health discusses how you can grow your medical practice by caring for patients with multiple chronic conditions. Learn about the ins and outs of chronic care management (CCM), including: positive patient outcomes, receiving additional revenue for CCM services, CCM billing requirements and patient eligibility and more. For additional information, visit www.greenwayhealth.com.

The Greenway Marketplace, available at www.greenwayhealth.com/marketplace, features partners that offer innovative, carefully screened solutions to add value to your Greenway Health platform. Meet two of our partners, Enjoin and OTech Group, on this episode. Learn how they integrate with Greenway platforms, what features they offer providers, and what each has in store for 2019.

February is American Heart Month. According to statistics, heart disease is the leading cause of death for both men and women in the United States. Dr. Brett Sealove, of Monmouth Cardiology Associates, discusses what you can do to stay heart healthy throughout the year. Learn about diet, fitness, and risk factors that can contribute to heart disease and stroke. Plus, as a board member of the American Heart Association, Dr. Sealove discusses how you can become involved in the ongoing fight against heart disease.

Pamela Bowman of Greenway Revenue Services, and Kinjal Chahwala of Port Orange Internists discuss how the practice has incorporated Greenway Revenue Services Essentials into the practice. Learn about the GRS Essentials team, how they form relationships with billing staffs to help practices achieve their financial goals, and hear how GRS Essentials has helped Port Orange Internists get on the track to profitability. For more information on Greenway Revenue Services, visit https://www.greenwayhealth.com/solutions/revenue-cycle-management.

Greenway Health Associate Product Manager of Population Health, Will Siegelin, discusses ways that providers can foster an environment of patient engagement at their practice. An engaged patient is a loyal one, according to recent studies, and product solutions available from Greenway Health give your practice, and its providers, the tools they need to ensure that your patients are engaged in their care. Learn about Greenway's patient portal, how to utilize patient messaging and other features of Greenway Patient, and tips for making sure your patients are engaged in their care, and loyal to your practice. 

Anthony Molchany, CEO, Mercer-Bucks Orthopaedics, discusses the ways in which his practice used Intergy to treat their patients. Mercer Bucks Orthopaedics provides multi-specialty muscular and skeletal Orthopedic services in locations across New Jersey and Pennsylvania. Also, learn about Mercer-Bucks Orthopaedics new state-of-the-art ambulatory surgery center, which opened in October, 2018. For more information on Mercer-Bucks Orthopaedics, visit www.mbortho.com. To learn more about how Greenway Health can partner with your practice, and the product solutions available, visit www.greenwayhealth.com.

Greenway Health Chief Information Security Officer, Larry Whiteside, Jr., discusses the questions you should be asking your IT vendor to ensure your data is secure. Know what to ask, why it is important to have specific processes in place, and how preparation is key in case you encounter a data breach.

Greenway Health Chief Compliance Officer Susan Kohler discusses quality and compliance at Greenway Health. She discusses how to create a culture of compliance, how you can ensure your practice is practicing quality and compliance daily, and what the emerging trends for 2019 are regarding quality and compliance.

Greenway Health President Kimberly O'Loughlin takes a look back at 2018 and how Greenway partners with its customers to provide services that create value for providers and their patients. Plus, Kimberly discusses what Greenway customers can expect from their partnership with us in 2019.

Dr. Mike Jordan, founder of East Lake Pediatrics, discusses how pediatricians can use Intergy on a daily basis. Also, how do other office team members utilize the functions of Intergy in a pediatric practice? Plus, learn about the practice's handbook for first-time parents, which you can download a PDF copy of at www.eastlakepediatrics.com.

Eric Ruf, CEO, Barbour Community Health Association, discusses the primary family care and wellness facilities of Barbour Community Health in West Virginia. Learn about how the practice has utilized Intergy as they grow their practice by adding locations and services. Plus, the practice now uses Intergy Hosted, and hear Eric's advice for practices considering hosted services vs. on-premise solutions.

Sherry de Cuba of Treasure Coast Community Health joins our podcast to discuss the practice’s growth through innovation in patient care over the last 25 years. Learn how Intergy has helped the practice grow into a multi-location, multi-specialty practice. Plus, what's in store for the future?

Sonia Chambers, executive director of the West Virginia Health Information Network, discusses the National Health Information Network, what an HIN is, how it was established, and how Greenway Health product solutions can integrate with your state's HIN. Plus, Dr. Tom Bowden of Charleston Internal Medicine discusses how practices can integrate with their state's HIN.

Chief Information Officer and Chief Marketing Communications Officer Brock Morris of Allegro Pediatrics discusses integrating an EHR into your practice, why it's important to make sure your whole team is on board, and advice for those looking to implement an EHR.

November is Diabetes Awareness Month and Dr. Denise Tonner of Diabetes and Endocrine Associates of the Treasure Coast joins our podcast to discuss the diseases, steps you can take to prevent diabetes, and the treatments available for those living with diabetes. Plus, learn how the software solutions offered by Greenway Health help practices provide better care for their patients living with diabetes, and how it helps patients actively manage their diabetes.

The digital evolution of the healthcare industry continues. Greenway Health Chief Information Security Officer, Larry Whiteside, Jr. joins our podcast to discuss cloud vs. self-hosted services. Learn about the technologies behind both, and who is responsible in each case where your practice’s data is at most risk. Learn about the emerging technologies behind keeping your practice’s data, and patients’ information, safe.

David Heller, corporate counsel, regulatory affairs, discusses the latest regulatory news out of Washington, D.C. affecting your practice. We discuss the latest on the opioid bill signed into law by President Donald Trump recently, plus what should practices be on the look out for as we head toward the end of 2018, and into 2019.

Larry Whiteside, Jr., Greenway Health's chief information security officer, discusses how you can protect data from falling into the wrong hands at your practice. Learn common things you can do to protect your system, your data, and your patients' information from ending up in the possession of data thieves.

Jennifer Howe, Communications Director, American Cancer Society, Southeast Region discusses the fight against breast cancer. October is Breast Cancer Awareness Month. Learn about community outreach, support, and how you can help support the fight against breast cancer.

Karen Hamer of Greenway Revenue Services discusses ways that your practice can increase its revenue. Learn about KPIs, reducing days in A/R, and correcting ineffective workflows in your practice.

Greenway Marketplace Rookie of the Year assessURhealth joins our podcast to discuss how they empower practices by providing the tools and resources needed to positively impact the identification, treatment & awareness of mental and behavioral health. Plus learn about how personal tragedy led the founding of assessURhealth, and how they are ending the stigma with their #EndtheStigma campaign. You can even join the fight at www.assessurhealth.com/endthestigma.

Greenway Health CEO Richard Atkin shares his vision for healthcare technology excellence in his debut appearance on Greenway's podcast, Putting Possibility Into Practice. Hear Richard's vision for customers and team members, and learn about his life outside of Greenway.

Diversity and inclusion are at the heart of everything Greenway does with team members and community outreach. For the first time in recent memory, a service dog recently 'joined' the team at Greenway Health. Meet new team member Ally Clements and her service dog, Ollie in this episode!

Brian Eckelberger, Manager, Implementations and Traning, Greenway Health, discusses the new Greenway Certified program. Learn more about training available through the Greenway Certified program. A certified user can oversee implementations and upgrades and they can train fellow staff members to use the system, as well.

Carol Minor, manager, product management, at Greenway Health discusses the new features and enhancements that practices will find in the new version of Intergy, version 11.20. Learn about the latest update to Intergy, which will be available in September and how the enhanced features can give your practice a boost.