Podcasts about cxformula

Welcome to the SyncSpider Ecom Ops Podcast! We're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

From childhood entrepreneurship to running multiple major businesses, Jason Friedman tale is one of learning and growth, mistakes and successes. From guiding his moral compass and entrepreneurial spirit to balancing freedom and impact, Jason's journey is all about resilience and intentional living.Making It! explores the lives and stories of entrepreneurs as they share their unique perspectives on their success and the path to making it.“A big lesson that I'm just scratching the surface on learning is one of receivership… being able to receive.”— Jason FriedmanGuest Bio:Jason Friedman is a serial entrepreneur, passionate about working with other entrepreneurs to help them grow and scale their businesses. In the past, Jason has founded, scaled, and successfully exited five businesses in the fields of medical diagnostics, marketing and events, automotive, spirits, and digital media software.Currently, Jason is the CEO of CXFormula, working with fast-growing, entrepreneurial companies to help them grow and scale their businesses. He is also CEO of Spotlight Brand Services, a marketing and brand management agency, helping e-commerce businesses crush it on Amazon and other online marketplaces. His clients have ranged from Fortune 100's to solopreneurs in industries as diverse as retail (Foot Locker, Adidas, Nike), hospitality (W Hotels, Universal Studios, Disney, Burger King), financial services (Bank of America, Wells Fargo, Fidelity), higher education (Stanford, Yale, Duke & Harvard Universities), and online services/information products.He was named Ernst and Young's Entrepreneur of the Year for business services in 2008 and his company made the Inc. 5000 list for three consecutive years from 2007 through 2009, just after he successfully exited that business in the high 8-figures. Most recently, in 2020, Jason's company CXFormula made the Inc. 5000 list again – this time, ranking number 64 out of 5000 for 4,979% growth, and ranking number 1 in New Jersey, growing from $0 in 2017 to nearly $9 million in 2020. In 2021, CXFormula was ranked number 3 in the Inc. Magazine NY Metro regional competition.Jason is the proud dad of two young men, Jack (15) and Josh (12), and has three amazing dogs: Brooke, Lynn, and Myles.Resources or websites mentioned in this episode:MiraseeJason's website: CXFormula.comJason's gift to listeners, “The Power of Being Unreasonable”: Gift.CXFormula.comCredits:Producer: Michi LantzAudio Editor: Marvin del RosarioExecutive Producer: Danny InyMusic Soundscape: Chad Michael SnavelyMaking our hosts sound great: Home Brew AudioMusic credits:Track Title: The Sunniest KidsArtist Name: Rhythm ScottWriter Name: Scott RoushPublisher Name: A SOUNDSTRIPE PRODUCTIONTrack Title: Love and CircumstanceArtist Name: ShimmerWriter Name: Matthew WigtonPublisher Name: A SOUNDSTRIPE PRODUCTIONTrack Title: Vaudeville HauntArtist Name: Material GurlWriter Name: Molly CherryholmesPublisher Name: A SOUNDSTRIPE PRODUCTIONSpecial effects credits:24990513_birds-chirping_by_promission used with permission of the author and under license by AudioJungle/Envato Market.To catch the great episodes coming up on Making It, please follow us on Mirasee FM's YouTube channelor your favorite podcast player. And if you enjoyed the show, please leave us a comment or a starred review. It's the best way to help us get these ideas to more people.Episode transcript: Designing a Life of Intentionality and Freedom (Jason Friedman) coming soon.

Jason Friedman is the Founder of CXFormula. Through CXFormula he helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition. His clients range from solopreneurs to companies like Foot Locker, Adidas, Nike, W Hotels, Universal Studios, Disney, Bank of America, Wells Fargo, Fidelity, Stanford University, and Harvard University. In 2008, Jason sold his first company Creative Realities in the high 8-figures. He has started and successfully exited four other businesses. In this episode… Have you ever wondered how some companies create unforgettable experiences that keep customers coming back for more? Is there a secret recipe for designing a customer journey that leaves a lasting impression? How does one tap into the innovative world of customer experience design and transform it into measurable success? Customer experience expert Jason Friedman reveals how to overcome the inertia that hinders customers and employees from engaging fully with your business. He shares CXFormula's approach to crafting journeys that resonate with audiences and drive remarkable results. Jason introduces the Kinetic Customer Formula, a system combining theater techniques and business strategy to create powerful customer experiences. In this episode of Inspired Insider Podcast, Dr. Jeremy Weisz interviews Jason Friedman, Founder of CXFormula, about customer experience design. Jason talks about the unique approach of CX Formula to enhance customer journeys for businesses, how to overcome the common friction points in business, and the structure and offerings of the Kinetic Customer Formula program.

Jason Friedman, a former theater enthusiast who is now a serial entrepreneur and coach, is dedicated to helping entrepreneurs and small business owners grow and scale their businesses. With a flair for dramatics and a master of storytelling, Jason has founded and exited five successful companies. As CEO of CXFormula, he's now teaching businesses how to captivate their audiences using his proprietary Kinetic Customer Formula·. He's also at the helm of Spotlight Brand Services, guiding e-commerce brands to success on Amazon and beyond. Join us as we dive into the insights of a leader whose strategies have earned him accolades like Ernst and Young·s Entrepreneur of the Year, and propelled multiple companies to the top of the Inc. 5000 list.

About Jason Friedman: Jason Friedman is the Founder and CEO at CXFormula, LLC, helping small businesses and entrepreneurs grow and scale their businesses, increasing customer engagement, loyalty, retention, revenues, and profits while improving their customer experience and creating raving fans. Their approach is at the intersection of psychology, theatre, business, and marketing. With decades of theatre experience between them, they combine the art of storytelling with the science of human behavior to create reliable and consistent customer momentum, generate massive engagement, and achieve incredible business growth. Jason has worked with some of the biggest brands in the world, including Nike, Disney, Foot Locker, Bank of America, and Harvard, to name a few. He's changing the way people look at the customer journey. Check out the latest episode of our Conversational Selling podcast to learn more about Jason. In this episode, Nancy and Jason discuss the following:How his journey in theater inspired Jason to develop the Kinetic Customer FormulaThe importance of shifting perspectives to prioritize the customer experienceFlipping the sales funnel to focus on customer successAdopting a strategic approach to over-delivery. The transformative effects of prioritizing customer success.Key Takeaways: Onboarding is how we help people move from one type of relationship to the next, like every transition, and a relationship is an opportunity for onboarding.Overdelivery is going to kill your business.Focus on the experience you're creating for your customers: take a look at it through their eyes."What we did in theater, it's like: people come into a show, and all the problems in the world are going on for them. Suddenly, they disappear as the orchestra plays, the lights fade, and they become very present. As the story continues, they laugh at certain moments, shriek back at others, and clap. It's all choreographed to the end, where they are on a journey, experiencing a transformation, moving to their feet with glorious applause and standing ovations. After like 20 years of doing this, I realized, you know what? Like, I know how to keep customers' attention and bring them in, crafting the journey that customers go on with brands, companies, online businesses, offline businesses, products, services - you name it. We help businesses create deeper engagement, focusing on clients and building deeper relationships. It results in much bigger businesses, helping you scale your business. That's what the Kinetic Customer Formula is: all those years of experience packed into one nice little package." – JASON"Because what ends up happening is the first light bulb that goes off is the realization that we as businesses make it hard for our customers to do business with us. [...] And so, the first thing I do is have them learn how to shift their perspective and understand the business from the customer's point of view. And when you do that, you realize: "Oh God, this is like, I wouldn't want to be my customer in many ways." And that first kind of light bulb that goes off is an emotional light bulb. Some people have, you know, felt bad because they have done everything they've done, and all they have decided to help the customers. [..] The second light bulb is where people start to understand: "Well, okay, I get it. We can remove the friction, but I still have all this competition, spending all this money on ads and all my clients. I'm still not getting as many people in. I'm still not optimized". And the second light bulb is that we spend all our energy focusing on how to get strangers to come to our business and talk to us, and very little of our energy and money resources on helping the people who said yes to us get those results. Now, I will help them shift their focus to the other side of the funnel. So, we flip the funnel. Those are the first two big light bulbs that blow up for people. And then from there, we go we go further." - JASON"If you can understand your customers that deeply, you can start to provide the journey they need to go on and make them feel safe and comfortable going on because you understand them. And most businesses know such superficial information about our customers, but when we start to go into this kind of a way to look at it, we uncover so much more. And that's where we start to realize: "Oh, you know what? I can look at the business through their lens. I get them now". In fact, in most companies that we work with, Nancy says to me: "Jason, you're great. I used to hate some of my customers. I have fallen in love with them. I understand them better, and they appreciate me more because they know they feel understood". And that changes the entire dynamic." – JASONConnect with Jason Friedman:LinkedIn:https://www.linkedin.com/in/jasondfriedman/CXFormula, LLC: https://www.cxformula.com/FREE PDF: https://gift.cxformula.com/conversational-sellingTry Our Proven, 3-Step System, Guaranteeing Accountability and Transparency that Drives RESULTS by clicking on this link: https://oneofakindsales.com/call-center-in-a-box/  Connect with Nancy Calabrese: Twitter:https://twitter.com/oneofakindsalesFacebook:https://www.facebook.com/One-Of-A-Kind-Sales-304978633264832/Website:https://oneofakindsales.comPhone: 908-879-2911 LinkedIn: https://www.linkedin.com/in/ncalabrese/Email: leads@oneofakindsales

Imagine a captivating performance where the audience is completely transfixed. Not a peep. Total focus, until, suddenly, rising as one, they leap to their feet, furiously applauding and demanding more. https://www.linkedin.com/in/jasondfriedman/ cxformula.com  Why? The audience was taken on a journey. Their needs were anticipated and then met. Their attention was earned and then held. Their entire experience was meticulously crafted and delivered. And then the audience demanded more. That's the power your organization can command to scale your business with the support of our team at CXFormula, LLC. Together my long-time business partner, Drew and I have taken all the experience we've gained over the past 25 years and distilled it into a powerful, proprietary formula that helps businesses grow and, more importantly, scale! We call this the Kinetic Customer Formula. Our approach is at the intersection of psychology, theatre, business and marketing. With decades of theatre experience between us, we combine the art of storytelling with the science of human behavior to create reliable and consistent customer momentum, generate massive engagement, and achieve incredible business growth. Part art and part science, our Kinetic Customer Formula delivers actively engaged customers to your business, customers who become your most effective marketing asset and your very own salesforce, driving even more ideal customers in your direction. Over the past 25 years, we've sold over $200 million in products and services through our various companies. We've consulted with hundreds of entrepreneurs, helping them to grow and scale their businesses. We've also worked with celebrated Fortune 100 companies, top universities and healthcare institutions, and major entertainment companies to create tremendous success in their businesses! Our secret? Obsessing over customer success. At CXFormula, LLC, through our programs, courses, workshops, and coaching, we teach our clients THE BEST FORMULA to create customer success. When our clients transform the customer journey into a Kinetic Pathway, an incredible customer experience becomes our clients' key differentiator that can't be copied by the competition. By putting this unbelievable asset to work, our clients achieve exponential organic growth, greater customer loyalty, and a legion of superfans. If you want to learn how the Kinetic Customer Formula can transform your customers' experiences into the primary product of your business and scale your company, then we'd like to invite you to join us in our Kinetic Customer Formula Online Program or our 3-Day Live Intensive Workshops.

Jason is the CEO of CXFormula, working with fast-growing, entrepreneurial companies to help them grow and scale businesses that give them stability, purpose and energy to work smarter and live better using his proprietary Kinetic Customer Formula™. He is also CEO of Spotlight Brand Services, a marketing and brand management agency, helping ecommerce businesses crush it on Amazon and other online marketplaces. He was named Ernst and Young's Entrepreneur of the Year for business services in 2009. Download your free copy of Unleash the Power of Unreasonable and Create A Legion of Fans- https://gift.cxformula.com/prince

Forget features and benefits! This episode unlocks the secret weapon of exploding sales: customer-focused storytelling. Join Jason Friedman, a storytelling powerhouse and CEO of CXFormula, LLC, as he reveals how to craft narratives that resonate deeply with your ideal customer. Learn how to tap into their desires, address their pain points, and guide them on a journey of transformation – all through the power of story. Discover how to ditch generic sales pitches and ignite genuine connections that lead to higher profits, increased sales, and a community of raving fans. This episode is packed with actionable storytelling techniques you can implement today to watch your business soar.Love the show? Subscribe, rate, review, and share!Here's How »Join Your First Thousand Clients Community today:mitchrusso.comMitch Russo LinkedIn

Welcome to the SyncSpider Ecom Ops Podcast! Today, we're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

Global Product Management Talk is pleased to bring you the next episode of... Product Mastery Now with host Chad McAllister, PhD. The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers. About the Episode:  We all want to create products that customers find valuable and even delightful. But accomplishing that is complicated, and some teams lose focus on the real objective or start without a clear vision for what they need to accomplish. How can using the customer experience journey help you make better products? We are about to find out with Jason Friedman. Jason has started successful businesses in several industries including medical diagnostics, automotive, spirits, and digital media. He has taken his experience and knowledge and focused it to help companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey.” He is founder and CEO of CXFormula™, which works with entrepreneurs to Fortune 100 companies including Nike, Universal Studios, Burger King, Bank of America, and others.

Head over to Leadfeeder.com and sign up for a 14-day (no strings attached) free trial! Jason Friedman, is a serial entrepreneur who turned his passion for theater into a blueprint for business success. As CEO of CXFormula, Jason has revolutionized customer experience, applying storytelling and psychology to help companies across industries—from retail giants to financial institutions—achieve explosive growth. Recognized by Ernst and Young as Entrepreneur of the Year and leading his company to the Inc. 5000 list multiple times, Jason's unique approach has made a significant impact. Beyond his professional accolades, he's a proud dad and dog lover.  In this episode, you will learn The importance of customer journey mapping in ecommerce and how it can be effectively implemented to enhance the customer experience How critical personalization is in ecommerce settings, and strategies for creating more personalized customer experiences What role does customer feedback play in shaping the customer experience, and what are some effective ways for businesses to collect and act on this feedback How emerging technologies like AI and VR are changing the landscape of customer experience in ecommerce over the next few years The biggest trends and changes in ecommerce customer experience that are coming within the next decade For show transcript and past guests, please visit https://www.ecommercemarketingpodcast.com Or on YouTube at: https://www.youtube.com/channel/UC3PgT0NOGzpdPGQtBK0XLIQ  Follow Arlen: Twitter: https://twitter.com/askarlen   Facebook: https://www.facebook.com/arlen.robinson.7   Instagram: https://www.instagram.com/arlenyohance/   LinkedIn: https://www.linkedin.com/in/arlenrobinson/   Past guests on the ecommerce marketing podcast include Neil Patel, Nemo Chu, Luke Lintz, Luke Carthy, Amber Armstrong, Kris Ruby and many more. Thanks for listening. Be sure to subscribe and leave a review.

00:0000:23 Today's Guest04:32 What is the CXFormula07:39 A Mission to Help Small Business11:00 What Is Small Business Missing When It Comes to Customer Service15:34 How To Position Yourself and Your Company in the Mind of Your Customer21:54 An Example of What Happen's When You Start to Focus on the Customer Experience25:07 Growing VS Scaling31:40 How To Start Improving the Customer Experience32:17 What Does Your Ideal Customer Look Like?33:36 Shop Your Experience/Buy From Yourself34:41 Where is the Friction Points In Your Company35:57 STOP Overdelivering All The Time43:16 Quick Steps You Can Take50:57 Learn More About CXFormulaHost: Brandon WelchSpecial Guest: Jason Friedman of CXFormula https://www.cxformula.com/Executive Producer: Carter BreauxAudio/Video Producer: Nate the Camera GuyOur Website: https://frankandmaven.com/Instagram: https://www.instagram.com/frankandmavenmarketing/TikTok: https://www.tiktok.com/@frankandmavenTwitter: https://twitter.com/frankandmavenLinkedIn: https://www.linkedin.com/company/frank-and-maven/Do you have a marketing problem you'd like us to help solve? Send it to MavenMonday@FrankandMaven.com!Get a copy of our Best-Selling Book, The Maven Marketer Here: https://a.co/d/1clpm8a

Jason Friedman is the Founder and CEO of CXFormula, LLC, specializing in helping fast-growing, entrepreneurial companies gain a competitive edge through enhancing customer experiences. With a dynamic background that stretches from setting up his ventures to working with Fortune 100 brands, Jason's expertise in business development is proven and extensive. Recognized as Ernst and Young's New Jersey Entrepreneur of the Year in Business Services, his portfolio includes work with prestigious names like Footlocker, Adidas, Nike, W Hotels, Universal Studios, and Disney. Before diving into the world of customer experience, Jason turned a profit by creating solutions at a young age, from shoveling snow to building elevated beds for fellow college students, growing the venture into a million-dollar business. Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Jason Friedman, the Founder and CEO of CXFormula, LLC, to discuss his multifaceted entrepreneurial experience. They talk about Jason's early forays into business as a youngster who capitalizes on snow shoveling, transforming it from a solo gig to a team operation and learning the staples of managing and motivating a young workforce. He also describes his ingenious idea to maximize dormitory space by building elevated beds, an endeavor that grows into a million-dollar enterprise. Jason doesn't just reflect on the highs of entrepreneurship but also imparts valuable insights into building successful ventures through creating compelling customer experiences, the power of customization, and the efficiencies of a thoughtful business model. With a strong sense of mission and adaptability, Jason illustrates how to steer a business toward success while remaining true to one's roots and skills.

The customer journey is based on targeting an emotion. Every sale, every ad, every email, every click—there's a feeling behind it. A successful customer journey is one that connects with their emotions, making them feel that what you offer aligns with what they need, what they want, and the emotion that drives it.Take a list to our interview with Jason Friedman, CEO of CXFormula. He's an expert in the customer experience. From anecdotes to advice, there's something for every business owner to take away from this episode.Seriously, don't miss out.Speaking of missing out, Jason is providing a SPECIAL GIFT for you listeners! Follow the link below:https://gift.cxformula.com/directpaynet

Disneyland isn't the only place capable of making magical memories for its customers. On today's episode, Kinsley and Quinn host Jason Friedman, CEO of CXFormula. Jason has a legendary track record helping brands of all shapes and sizes have unprecedented success with their customer experience. In this episode, they discuss Jason's background and how his love of theater and stagecraft translated into helping businesses transform their customer experience, how he and his partners increased Foot Locker's same-store sales by 400% and discover the experiential strategies that raised over $6 billion for the top universities in the world. --- Send in a voice message: https://anchor.fm/mattresspodcast/message

Welcome to the Conscious Millionaire Show for entrepreneurs who want to build a high-profit business that makes an impact! Make Your First Million, with your Host, JV Crum III…  Jason Friedman: How to Create Customer Experiences that Make Millions Jason Friedman is the founder and CEO of CXFormula™. He helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey”. He has increased his clients’ same store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment and engagement using his proprietary CXFormula™ methodology. He was named Ernst and Young’s Entrepreneur of the year for business services and made the Inc. 5000 list for three consecutive years. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Get the High Performer Formula to Make Millions – Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… grow a high-profit business that makes an impact. Help your friends Become a Conscious Millionaire! They will thank you for it. Conscious Millionaire Network has over 2,000 episodes and 12 Million Listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!

Welcome to the Conscious Millionaire Show for entrepreneurs who want to build a high-profit business that makes an impact! Make Your First Million, with your Host, JV Crum III…  Jason Friedman: How to Create Customer Experiences that Make Millions Jason Friedman is the founder and CEO of CXFormula™. He helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey”. He has increased his clients' same store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment and engagement using his proprietary CXFormula™ methodology. He was named Ernst and Young's Entrepreneur of the year for business services and made the Inc. 5000 list for three consecutive years. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Get the High Performer Formula to Make Millions – Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… grow a high-profit business that makes an impact. Help your friends Become a Conscious Millionaire! They will thank you for it. Conscious Millionaire Network has over 2,000 episodes and 12 Million Listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!

In this episode, our guest is Jason Friedman, CEO of CXFormula, LLC. Jason breaks down exactly what the customer experience is and what steps businesses can take to ensure that this journey is unique. https://www.cxformula.com/ https://www.linkedin.com/in/jasondfriedman/

Welcome to the Conscious Millionaire Show for entrepreneurs who want to Make Your First Million, with your Host, JV Crum III…  Jason Friedman: How to Create Customer Experiences that Make Millions Jason Friedman is the founder and CEO of CXFormula™. He helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey”. He has increased his clients’ same store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment and engagement using his proprietary CXFormula™ methodology. He was named Ernst and Young’s Entrepreneur of the year for business services and made the Inc. 5000 list for three consecutive years. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Get the High Performer Formula to Make Millions – Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… and turn their big impact into their First Million. They will thank you for it.   Conscious Millionaire Network has over 1,800 episodes and 12 Million Listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!  

Welcome to the Conscious Millionaire Show for entrepreneurs who want to Make Your First Million, with your Host, JV Crum III…  Jason Friedman: How to Create Customer Experiences that Make Millions Jason Friedman is the founder and CEO of CXFormula™. He helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey”. He has increased his clients' same store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment and engagement using his proprietary CXFormula™ methodology. He was named Ernst and Young's Entrepreneur of the year for business services and made the Inc. 5000 list for three consecutive years. Like this Podcast? Get every episode delivered to you free!  Subscribe in iTunes And, download your free gift today... Get the High Performer Formula to Make Millions – Click Here! Please help spread the word. Subscribing and leaving a review helps other entrepreneurs and business owners find our podcast… and turn their big impact into their First Million. They will thank you for it.   Conscious Millionaire Network has over 1,800 episodes and 12 Million Listeners in 190 countries. Our original Conscious Millionaire Podcast was named in Inc Magazine as one of the Top 13 Business Podcasts!  

There are so many ways to achieve a successful campaign and a promising business, and top ratings on customer satisfaction is a major indicator of a successful marketing experience. Jason Friedman founder and CEO of CXFormula talks about the impacts of his experience to his own ventures while sharing the aspects that held him back. As he notes the importance of secretly shopping your business and reverse engineering the customer experience, he also discusses why business owners should incentivize their staff along with adapting the concept of attitude plus behavior equals results. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Business Done Differently community today: findyouryellowtux.com Business Done Differently Facebook Business Done Differently Twitter Business Done Differently YouTube Do You Stand Out? Take The Yellow Tux Quiz

Sure, finding new customers is important. But by leveraging your relationship with existing customers and giving them new products and services they want, you can actually increase revenue without spending more on marketing.    How do you do it? Listen to them, get in their heads, and understand them at a deep level, says my guest, Jason Friedman, founder, and CEO of CX Formula, who's worked with Fortune 100 companies and solopreneurs too. During our talk, Jason shares strategies for crafting customer experiences that turn customers into raving fans who buy again and again – and tell the world about you.    In the interview you'll learn:   Techniques for overcoming the #1 challenge facing entrepreneurs   The seven questions you must ask to know you customers inside and out Where to find strategic byproducts - profitable opportunities you don't plan for  How saying “no” can actually open up more possibilities Why you should measure progress on your goals by looking “back” not forward The magic of the “stop doing” list to keep your forward momentum Jason even shares a free download – Three Hacks to Wow Your Customers - full of 10-minutes strategies that can have a profound impact on your business    Listen now... Timeline 00:12 Steve introduces Jason Friedman, the founder and CEO of CXFormula, a company that can give your business the knowhow on developing the greatest customer experience. 01:40 Jason started out in theater lighting, touring with some of the biggest rock acts in the world such as FleetWood Mac and Rush. His experience from giving the audience a memorable experience led to him forming his own company giving clients the best experience possible. 05:49 Jason was very fortunate to have Dan Sullivan as a mentor how taught him how to set goals and how to measure his own progress. 08:29 Jason met Jim Collins at a conference who made him to a “stop doing “list as well as the importance of being able to say “No”. 11:26 Steve talks about his own goal setting process based on Dan Sullivan's “the gap and the gain”. 13:27 Jason explains Strategic Byproducts and how he treats life like a game. 14:44 Steve talks about how he wrongly used to base his progress against other peoples. 19:41 Jason defines what customer experience really is and explains what “the experience gap” is and “the experience revolution”. 31:29 Jason asks you to put yourself in your customer's shoes and explains his formula A+B+=R. 38:16 Jason explains how focusing on your existing customers and maximizing their customer experience with you is the best way forward. 46:01 What Jason wants to read next. 46:54 click on www.Go.ckformula.com/unstoppable to get your free download exclusive to UnstoppableCEO listeners! Mentioned in this episode: CXFormula Fleetwood Mac Run DMC Rush Dan Sullivan by The Strategic Coach Jim Collins by Good to Great & Built to Last go.cxformula.com/unstoppable

Are you creating your customer experience by design or by default? Customer Experience expert, and CEO of CXFormula.com Jason Friedman has spent a lifetime creating amazing experiences, from theatrical exploits for the likes of Fleetwood Mac and Peter Gabriel; to customer experiences for big brands like Foot Locker, Disney and W Hotels; and raising billions of dollars in endowments for organisations like Harvard and Stanford Universities. In today’s episode, Jason shares his secrets for WOW-ing your customers with your hosts Suzi Dafnis and Michelle Falzon.

  In this episode of Growth to Freedom you will discover how to increase your sales up to 400% by developing your unique customer experience journey with Jason Friedman. Jason Friedman is the owner of CXFormula and is an expert in helping fast-growing companies like yours differentiate themselves and explode their growth through getting inside the heads of their ideal clients. Jason Friedman has propelled client loyalty, profits, referrals, team commitment, and engagement through the application of what you’re about to learn. He was named Ernst and Young’s NJ Entrepreneur of the Year for business services and his largest company was named to the Inc. 5000 list of fastest growing companies for three consecutive years. In this episode Jason shares how he sold a highly successful company, a unique method and counterintuitive approach to increase sales, how to create raving fans, and delighting your customers and clients. You’ll walk away from this episode with a powerful set of practical strategies that will help you design your own customer experience journey to better serve (and attract) your ideal clients. Here’s a glimpse of what you’ll learn in this show: Who is Jason Friedman and what is the client experience journey? [0:32] The amazing benefits you will receive from today’s guest, Jason Friedman; [0:41] How Jason went from a lighting designer for Rock Bands to a business consultant and coach - and how you can learn from his transition; [4:31] What you can learn from selling a company - and how to prepare for your next big thing; [13:43] How a “Director of First Impressions” can you help optimize your client experience; [20:30] Strategic Methods to enhance your client experience that don’t cost you anything - Lessons from a Local Business ; [23:20] What would happen if you could have your clients telling your story? [28:35] How you can connect with Jason’s training and get his free resource; [30:01] Resources mentioned on this episode: Get Jason’s free offer for Growth to Freedom listeners: https://go.cxformula.com/cxformula-growth-to-freedom www.CXFormula.com - Jason’s website CXFormula on Facebook: https://www.facebook.com/cxformula/ CXFormula on Twitter: https://twitter.com/CXFormula Strategic Coach Office Linebacker Video ********************* This show brought to you by Done for You Solutions. Outsourcing doesn’t have to be difficult. Whether you’re looking for customer service, optimizing your website, or a virtual assistant to help with reporting, data, or research, Done for You Solutions can help. I’ve used Done for You Solutions for years and they help simplify. Click here to learn more and let the founder Ric Thompson know that you heard about him from our show. Genius Network is the place high level entrepreneurs go for collaboration, contribution, and connections not available anywhere else. Members get strategies for exponential growth and opportunities for deal making, strategic partnerships, joint ventures, and more. Membership is by application only.  Click here to learn more. I was one of the original members when Joe started it in 2007 and today I get to help grow the company in my current role. You can also learn more about the Genius Network Annual Event here – which is the one time per year the group is opened to non-members. ********************* People mentioned on this episode: Joe Polish Dan Sullivan

Excellent customer service is a hallmark of every company Jason Friedman runs. Jason is founder of CXFormula™. Through CXFormula he helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition. His clients range from solopreneurs to companies like ...in retail include (Foot Locker, Adidas, Nike), hospitality (W Hotels, Universal Studios, Disney,), financial services (Bank of America, Wells Fargo, Fidelity), higher education (Stanford & Harvard Universities) and Online Services / Information Products. In 2008, Jason sold his first company (Creative Realities) in the high 8-figures. He has started and successfully exited 4 other businesses: Here’s a glimpse of what you’ll learn: [0:58] Jeremy’s introduction of today’s guest, Jason Friedman. [3:20] Jason’s first career as a touring lighting director. [7:45] Lessons Jason learned from popular bands that translate to entrepreneurism. [10:45] Jason’s first project for Foot Locker . [15:00] Using stories and emotion to inspire retail customers. [24:54] Showing stodgy brands how a story can change their customer’s experience. [32:10] Writing the ideal customer referral script to create your customer’s experience. [36:20] Why you need to go way deeper in understanding your customers. [43:05] Jason’s favorite mission statements from employees. [49:16] The art and science of hiring the right people. [58:19] The best hires Jason has ever made. [1:10:22] How you can get Jason’s free customer persona creator e-book. [1:15:54] Feeling empty after selling his company. [1:22:55] Jason’s medical diagnostics business: lessons learned. [1:37:22] Jason’s lowest point and how he pushed through. [1:40:27] The proudest moments Jason has experienced. [1:43:40] How Jason inspires creativity in his own kids. [1:47:24] Jason’s CXFormula online workshop (coaching and mastermind). In this episode… Excellent customer service is something many companies talk about but only a few do really well. Jason Friedman has learned that it’s not so much about what you do for your customers as much as it is how you make them feel through the experience you give them. On this episode of Inspired Insider, Jeremy picks Jason’s brain to find out how he’s built companies with outstanding customer service skills from the lowest paid employee all the way to the top. Customer experience is more than customer service. It has everything to do with getting into the customer’s shoes to know what he/she is feeling when interacting with members of your team. Jason Friedman walks through his own process of developing what he has come to call an “ideal customer script” for the purpose of doing exactly that. You can learn a ton from this high-level entrepreneur and business creator on this episode. What do you want your customers to feel after interacting with your company? Jason Friedman says that’s the place you need to start when determining how to build a great customer experience. Working backward from there to build exactly what will make that experience a reality is a big part of what will make you successful. Learn more about how to value your customers better and give them experiences that blow their minds, on this episode. You don’t always want to underpromise and over-deliver. When you do, you set up a growing, formulaic expectation in your customers where they continue to look for more and more from you without expecting to pay for it. On this episode, Jason Friedman talks about strategically over-delivering to keep your customers awed with your service but without them getting so used to it that they devalue what you’re doing for them. If you want to know how to create your ideal customer persona you need the free tool Jason Friedman makes available on this episode of Inspired Insider. Along with the tool, you’ll also receive Jason’s ebook that describes the process of developing the mindset and approach to delivering excellent customer service and experiences so that your business stands out among your competition. It’s all on this episode. Resources Mentioned on this episode www.CXFormula.com www.Go.CXFormula.com/InspiredInsider - get your free book Maya Angelou BOOK: Originals by Adam Grant KOLBE assessments Strategic Coach (Dan Sullivan) Genius Network (Joe Polish) Platinum Plus Mastermind (Jeff Walker) Sponsors for this episode Our sponsor today is www.Rise25.com where entrepreneurs of 6,7, and 8 figure businesses come together live and in person every few months to solve their biggest business challenges through this high-level Mastermind group. Each member leaves each week with lifelong friendships and actionable steps to take their business to the next level. Check out Rise25.com - a group run by myself and cofounder John Corcoran. Rise 25 is application only.

Jason Friedman, founder, and CEO of CXFormula, LLC., helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey.”  Jason has...

Jason Friedman, founder, and CEO of CXFormula, LLC., helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey.”  Jason has increased his clients’ same-store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment, and engagement. He was named Ernst and Young’s NJ Entrepreneur of the Year for business services and his largest company was named to the Inc. 5000 list of fastest growing companies for three consecutive years.

Jason Friedman, founder, and CEO of CXFormula, LLC., helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey.”  Jason has...

Customer experience design for 400% growth with Jason Friedman As you know, Lions, word of mouth can either help a business succeed wildly, or plow it under the ground, depending on whether it's good or bad. But few businesses put much thought into their customer experience design – an absolutely critical factor if you're trying to generate a positive buzz. That's where Jason Friedman comes in. As Founder and Chief Experience Officer of CX Formula, Jason does everything in his power to help small- and medium-sized businesses design a customer experience. That's the sum total of what a typical customer goes through in his or her interactions with a company – and it's also what generates positive word of mouth. His clients have included big names like Foot Locker, Nike, Universal Studios, Disney, Bank of America, Stanford University, and more. For companies like these, he designs a customer experience journey that culminates in positive word of mouth – and 400 percent same-store sales growth in some cases. Jason combines the art and science of designing the customer experience journey to influence how customers feel when they walk into a store. He finds ways to engage the senses and get people emotionally involved with companies. In essence, he finds a way to make retail a more engaging, theatrical experience. “People interacting with your business already have an experience – design it to be the one that you want.” @CXFormula via @RustyLionAcad (Tweet this!) Click play in the player below to hear Jason's remarkable story of moving from being a roadie for a few bands you may have heard of to being the customer experience designer for brands you definitely know. You'll get plenty of other valuable advice along the way. Listen to this episode to hear me speak with Jason Friedman about how to design your customer experience and more: How experience as a roadie for Peter Gabriel and Rush helps Jason form great customer experiences in retail. The superpower that makes Jason excel at creating customer experiences. Why retail should pay attention to theater. The changes Jason helped Foot Locker make to achieve 400 percent same-store growth. Why you might want to throw out job descriptions (and what to replace them with). Reverse engineering your customer experience. Three killer tips to getting close to a client – even if things go terribly. Use these resources to help you in your business ad design your customer experience: “Made to Stick: Why Some Ideas Survive and Others Die,” by Chip and Dan Heath WinStreak: An app on Android or iPhone that helps you stay positive in business How to contact Jason Friedman and download his customer experience design kit: Go to Jason's website to get a free PDF exclusive to Rusty Lion Academy listeners that will help you shape your customer experience design for the better. You can also contact Jason via email. Do this next: If a better customer experience is something you want, we can help you shape the way you get there. During our free live web training, we'll teach you in about 60 minutes how to do whatever it is you most want. The thing you'll discover is that you already know the answers; we just help you see that! Click here to register.

Jason Friedman is founder of CXFormula™. He helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition. His clients range from solopreneurs to companies like ...in retail include (Foot Locker, Adidas, Nike), hospitality (W Hotels, Universal Studios, Disney,), financial services (Bank of America, Wells Fargo, Fidelity), higher education (Stanford & Harvard Universities) and Online Services / Information Products. In 2008, Jason sold his first company (Creative Realities) in the high 8-figures. He has started and successfully exited 4 other businesses. Here’s a glimpse of what you’ll learn: [0:24] Jeremy’s introduction of Jason Friedman. [1:39] Jason’s lowest point in life: leaving his business and lacking in business. [4:11] Jason’s “big why” now. [4:53] Jason’s proudest moment in his career. [7:51] What Jason does to instill creativity in his children. [11:10] How to contact Jason and get into his coaching programs. [15:12] Where Jason goes to get his own business coaching. In this episode… In this episode of Inspired Insider, you get to hear the story of how Jason Friedman almost lost everything because he had no vision for the future after selling his company for 8 figures. In answer to Jeremy’s questions, he reveals how he pushed through it and what he does today to keep from making that same “lack of vision” mistake again. Every day Jason writes down the things he’s grateful for and thinks about the things he’s doing in light of where he wants to go. He’s seen a tremendous change in his own sense of purpose and vision for the future by implementing this ritual. He describes what he does in detail in this episode, so be sure you take the time to listen. Jason Friedman’s passion for crafting exceptional customer experiences was born in entertainment. He worked as a lighting designer and roadie for various music groups including Carlos Vives, Juan Gabriel, Fleetwood Mac, Peter Gabriel and Rush. From those experiences, he draws a wealth of creative ideas that help entrepreneurs thrive. Jason says that he’s most skilled in experiential marketing, live events, and brand activation. He wants to help his clients make their customer experience the best in their niche. Jason works with clients via private consulting, small group workshops, live events, and online training to explode their growth. But Jason Friedman is not only a coach, he’s also a student. When Jeremy asked him where he goes when he needs business advice for himself, Jason rattled off at least 3 high-level mastermind groups that he’s currently active in and touted the benefits of being around people who can help you raise your game. You can learn how to get into Jason’s coaching events yourself, on this episode. Resources Mentioned on this episode www.CXFormula.com The Genius Network Strategic Coach Jeff Walker’s Platinum Plus Mastermind

Christopher and Allan interview and host Jason Friedman! Jason Friedman, founder, and CEO of CXFormula™, helps fast-growing, entrepreneurial companies gain an unfair advantage over their competition through the art and science of designing their “customer experience journey” - a step by step process for delighting customers in a way that turns them into raving fans for life. Jason has increased his clients’ same-store sales over 400%, raised over $6 Billion USD for endowments and propelled client loyalty, profits, referrals, team commitment and engagement using his proprietary CXFormula™ methodology. He was named Ernst and Young’s Entrepreneur of the year for business services and made the Inc. 5000 list for three consecutive years. His clients range from Fortune 100’s to solopreneurs in industries as diverse as retail (Foot Locker, Adidas, Nike), hospitality (W Hotels, Universal Studios, Disney, Burger King), financial services (Bank of America, Wells Fargo, Fidelity), higher education (Stanford & Harvard Universities) and Online Services / Information Products. In 2008, Jason sold his first company (Creative Realities) in the high 8-figures. He has started and successfully exited 4 other businesses: medical diagnostics, automotive, spirits, and a digital media software platform. Jason’s passion for crafting exceptional customer experiences was born in entertainment, where he worked as a lighting designer/director and roadie for Peter Gabriel, Rush and international Broadway tours of Jesus Christ Superstar, Fiddler on the Roof and La Mancha. As an expert in experiential marketing, live events, and brand activation, Jason works with clients via private consulting, small group workshops and online training programs. Get Your FREE PDF E-Book Here: https://go.cxformula.com/cxformula-be-bold Check out more about Jason and CX Formula here: http://www.cxformula.com/ Stay tuned for more great guests coming soon... Until next time, THINKBOLD, BEBOLD! Learn more about your ad choices. Visit megaphone.fm/adchoices

Jason Friedman - Founder CXFormula - Hustle For Your Customer

On today’s episode of The Art of Paid Traffic, we dive into the secret to TRULY understanding your customers, and how it’s the foundation of all your marketing efforts. After all, how can you serve people if you don’t fully understand them?  Their needs?  Their challenges? Whether you think you already understand your ideal customer or could use some help digging in, this episode is going to be a great resource for you. My guest today is Jason Friedman, founder and CEO of CXFormula, a company that helps entrepreneurial businesses stand out from their competition and increase sales through what he likes to call the art and science of designing a “customer experience journey”. Jason’s got an interesting background that includes being a roadie for bands like Rush and Fleetwood Mac and later working with everyone from solo entrepreneurs to major brands like Foot Locker, Adidas, Nike, Disney and more. Most entrepreneurs and online marketers understand their target customer’s age range, gender, geographic location, etc... But if you really want to drive sales and create raving fans for life, you’ve got to dive a whole lot deeper than that. In this episode, Jason shares specific steps you can take today to gain a crystal clear understanding of your customers. You’ll Also Learn: How to simply and clearly understand the exact needs, wants and frustrations of your customers One magic question that will reveal the heart of your customer’s challenges What the “customer experience journey” is and how it impacts your profitability A simple way to get your customers thinking you’re speaking “directly to them” A strategy for customizing and improving the experience your business offers Why role playing can help you understand, and better serve, your customer’s needs How to create a customer survey that actually gives you actionable responses How making your customer the “hero” will help you make more sales And a lot more…