Podcasts about product experience

Jonathan Evens is a product lead at Google DeepMind, where he has spent more than a decade applying machine learning and AI across industries — from the smart grid at AutoGrid, to detecting roads and buildings from satellite imagery at Planet, to recommender systems, Google Search's AI Overviews and AI Mode, and now live avatars. He is also an advisor to the Evens Foundation, where he is building a "digital citizenry": a democracy sandbox that uses synthetic citizens to pre-test how the public might react to a policy before it is written.Jonathan returns to The Product Experience, where hosts Lily Smith and Randy Silver pick up the conversation they started at MTPcon London, to dig further into what actually separates an AI product manager from a product manager who simply uses AI tools, why product principles have to come before evaluations, and how synthetic users can help — and mislead — at very different scales of product.We discuss:1. Why "AI product manager" has become a near-meaningless label, and the two distinct roles hiding underneath it: the modelling product manager working on core model capabilities, and the AI feature product manager building AI-powered products2. Why using an LLM as a thinking partner or a coding assistant does not make someone an AI product manager — it makes them a product manager using AI tools, full stop3. How Google Search's North Star metrics have stayed constant even as the proxy metrics beneath them — side-by-side win rates, user ratings, RLHF signals — have had to be rebuilt from scratch4. Why product principles, not evaluations, are the real starting point for any AI feature, and how Google Search resolved the problem of trustworthy sources disagreeing on basic facts5. How Google Search builds trust into its AI Overviews through sourcing, citation placement and UX cues such as highlighting, so users can judge at a glance what to verify6. Where synthetic users genuinely help — cold-start problems, privacy-sensitive research, automated regression testing — and where they fall short7. Building the Evens Foundation's "digital citizenry", and the core technical problem behind it: AI-generated personas that are less diverse and more extreme than real people8. How team size and structure differ between a fully resourced lab like Google DeepMind and a resource-constrained non-profit team, and why Jonathan resists a single answer for the "right" team size9. How the product manager's job is shifting as engineers absorb more of the evaluation work themselves through prompting and iteration10. Jonathan's advice for product managers building AI features, and his case for following the Makers Manifesto Key takeaways"AI product manager" covers two distinct jobs. The modelling product manager defines and measures a model's core capabilities — factuality, reasoning, long context — and that role is concentrated almost entirely inside frontier labs. The AI feature product manager builds a product or feature on top of an existing model, and needs domain expertise and user empathy far more than technical depth. Conflating the two is why the title has become so diluted.Using an LLM to think faster or write code faster does not make someone an AI product manager. It makes them a product manager using AI as part of their toolkit — the same as any other knowledge worker. The distinction matters because it clarifies what skills are actually being tested.Product principles have to come before evaluations, not after. Before Jonathan starts building an eval set for a new product, he first asks what the product is meant to feel like and what values it should encode. Google Search's response to sources disagreeing on a monument's construction date, or to large language models hallucinating at scale, came from principles about trustworthiness established before any metric was built.Trust in an AI feature is built through sourcing and interface design as much as through the model itself. Google Search's AI Overviews are constrained to draw only from ranked, trustworthy documents rather than the model's own memory, and users are given UX signals — citation placement, highlighting — that let them judge at a glance how much to verify.Synthetic users add genuine value in cold-start scenarios, privacy-sensitive research and automated regression testing. Where they fall short is diversity: AI-generated personas tend to be less varied and more extreme than real people, which is the central technical problem behind the Evens Foundation's digital citizenry project.There is no fixed answer to the right team size. Jonathan sees a gradient, from a senior developer working entirely alone, up to the Evens Foundation's single product manager with AI-assisted development skills, up to a fully staffed Google team — with the deciding factor being how unsolved the underlying problem is, not company size.As engineers absorb more evaluation work themselves through prompting and iteration, roles are blending. What still sits with product management is the judgement calls that follow from product principles — deciding, for example, which technical trade-offs actually matter to the use case, rather than which are easiest to measure.Features links- Evens Foundation — https://evensfoundation.eu- Makers Manifesto — https://makersmanifesto.org- Google DeepMind — https://deepmind.google- AutoGrid — smart grid AI company where Jonathan began applying machine learning to industry- Planet — satellite imagery company where Jonathan worked on automated road and building detectionWe're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

This week on Catalyst, Tammy is joined by Rita Soni, a social entrepreneur and one of the leading voices on impact sourcing, an intentional, inclusive talent strategy she's helped shape since the term was coined during her time as CEO of Nasscom Foundation. She later brought that expertise to Everest Group as a principal analyst, and is now building Grand Resolve, a nonprofit that's co-creating standards to make digital services more responsible and inclusive. Tammy and Rita dig into what impact sourcing actually looks like on the ground, from Televerde's outbound call centers inside a women's prison to Vindhya Info Media in Bangalore, where a workforce built around people with disabilities has outpaced expectations on retention and quality. The throughline: "good for people" and "good for business" aren't competing goals. Please note that the views expressed may not necessarily be those of NTT DATALinks: Rita SoniNasscom Foundation Everest Group's Impact SourcingLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kirsten Mann is a board director, product leader and, with this episode, a three-time guest on the podcast. Last time she was here, she was building Vizory, an AI tool that helps company directors get through board packs. This time she's back to explain why she isn't building it any more. Talking to Randy Silver, she walks through exiting Vizory, the friction tests she ran before writing a line of code, and why she now believes distribution, not the build, is where most AI products actually die.We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Key takeawaysBefore writing a line of code, Mann tested for force rather than sentiment: she asked directors for two confidential board packs and an audio recording of themselves reviewing one, and only started building once 10 people agreed to do it. Coffee-shop enthusiasm is cheap; handing over a company's most sensitive document is not.Vizory's most-loved feature in demos, cross-pack search, was barely used once shipped. Directors said they wanted it and reacted strongly when they saw it, but in practice they went straight to an automated triage view instead — a clean case of stated preference diverging from revealed preference.Board software runs on quarterly, not weekly, cycles, and trust compounds slower than value does. Mann modelled two review cycles before directors would rely on the tool; in practice it took three, meaning some customers on quarterly boards needed close to a year before the value became obvious, a timeline no 30-day trial can accommodate.Pricing got caught in a double anchoring trap. Directors first benchmarked Vizory against the $20-a-month ChatGPT and Claude price point, so Mann positioned against the cost of a governance failure instead, then created a second anchor by pricing early pilots at $150 a seat against a $300 target, which made the later increase read as a 100% price rise.Cutting friction is the wrong instinct early on. Mann deliberately added friction, asking for sensitive documents and charging as early as possible, to separate real demand from polite interest, arguing that most founders run tests designed to confirm they're right rather than to find a reason to stop.Mann's main lesson for other founders is that distribution is now the product problem. AI has collapsed the cost of building software but done nothing to the cost of reaching people who trust you, which is why she pushed to add distribution, adoption and willingness to pay as a third discipline in the Makers' Manifesto, alongside building the right thing and building it right.Multi-model products carry a new operational risk. One of Vizory's AI "judges" silently stopped being selected because the underlying model had been deprecated overnight without warning, a reminder that model drift means the QA and evals work never really stops, however fast the initial build was.We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next! Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

This week on Catalyst, Tammy is joined by Tanarra Schneider, founder of Rebel 75, for a conversation about building healthier, more human workplace cultures in the age of AI. Tanarra's path here wasn't linear, she led design at Fjord and Accenture, helped shape culture at Activision Blizzard, built one of the first streaming cooking school platforms, and even detoured through culinary school. She traces her drive to push back on broken systems to her mother, who always stood up for other people, and to her own instincts as a risk-taker who has never fit neatly into one box. She and Tammy dig into the sharp difference between a "chaos monster," who knocks things over out of ego, and a true rebel, who acts from a broader sense of "we." That same distinction shapes her read on AI's arrival in the workplace, which she sees as having been inserted squarely in the middle of human relationships, quietly replacing the context and conversation that used to happen between people. She makes the case that organizations need to slow down for the right reasons, not just to cut costs, if they want to rebuild trust, and that service design has become the discipline this moment badly needs. Please note that the views expressed may not necessarily be those of NTT DATALinks: Tanarra Schneider Rebel75 Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, Dave speaks with Leah Allen, Chief Marketing Officer at Syndigo.Leah shares insights from Syndigo's recently-published report, "The State of Product Experience 2026" - including how AI agents, reviews, product data, and PDP content are changing the way products get discovered and chosen.The conversation covers why brands need complete, structured, and consistent product content for both human shoppers and AI-driven discovery - and why Leah describes this as “no regret work.”Topics covered:Key findings from The State of Product Experience 2026Why AI agents are changing product discoveryWhy reviews and PDP content matter more than everHow product data needs to work for humans and machinesWhat brands should be doing now to prepareDownload "The State of Product Experience 2026" reportConnect with Leah on LinkedInFollow Beyond the Shelf on LinkedInLearn More about It'sRapidGet the It'sRapid Creative Automation PlaybookTake It'sRapid's Creative Workflow Automation with AI surveyEmail us at sales@itsrapid.io to find out how to get your free AI Image AuditTheme music: "Happy" by Mixaud - https://mixaund.bandcamp.comProducer: Jake Musiker

This week on Catalyst, Tammy is joined by not just any executive coach — she's welcoming her very own executive coach onto the podcast. Anna Pool is an executive coach, author, and President of Executive Savvy, and has been working with Tammy for years. Anna shares her non-traditional background: 20 years living and working in an ashram, where she devoted her life to yoga, meditation, and enlightenment. She explains how this experience informs her practical approach to presence, nervous system regulation, and resilient leadership. She and Tammy also discuss why so many leaders are stuck in chronic stress today. Anna introduces the concept of the red, green, and blue zones, and teaches simple ways to return to the green zone before reactive decisions take over.Please note that the views expressed may not necessarily be those of NTT DATALinks: Anna Pool Daniel Goleman - Emotional Intelligence A ten-minute meditation on reconnecting with the Green Zone led by Anna Anna's latest Linked In article on the Red ZoneLet Go - Sanskrit/English chanting written and produced by AnnaLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Tucker Burhans, Data Engineering Supervisor at Corning and a finalist for the Next Generation Leadership Award at the Manufacturing Leadership Council Awards Gala. Tucker traces his journey from competitive swimming and pre-med to data engineering, with a love of problem-solving serving as a common thread throughout. He shares his leadership philosophy in an era of rapid technological change and AI: success means championing others and helping them succeed. Having entered the workforce just as AI was beginning to take hold, Tucker offers a unique perspective on both the challenges and opportunities it presents. He discusses the importance of critical thinking and domain expertise when implementing AI, as well as the need to balance new technologies with human judgment. Tucker also shares his personal AI story and how he's using it to support his newfound passion for gardening. Please note that the views expressed may not necessarily be those of NTT DATALinks: Tucker Burhans Corning Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Adam Zaouague, Automation & Data Specialist at Reata Engineering & Machine Works and a finalist for the Next Generation Leadership Award at the Manufacturing Leadership Council Awards Gala. Adam traces his path from a high school CNC machining program to being recruited by Reata's owner (at the age of 17!) and eventually leading the company's engineering department. He reflects on why trust and emotional intelligence matter as much as technical skill when leading others, then turns to AI, arguing that as machines take on more of the workload, intention and focus become the real differentiators. He shares Reata's philosophy of slowing down to speed up, the internal AI tool the company is building to let subject matter experts create their own solutions, and how integrity and teamwork remain the values that hold it all together. Please note that the views expressed may not necessarily be those of NTT DATALinks:Adam Zaouague Great CEOs are Lazy Tomo Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by NTT Data's Chief Strategy Officer Roli Agrawal for a conversation about implementing technology that works for everyone. Roli shares about her upbringing in India and how the privileges and discriminations she experienced made her passionate about fighting inequities. Roli shares her perspective on how bias creeps into AI systems, and what leaders can do to catch it early. They discuss what a responsible AI framework — trusted, ethical, secure, fair, and sustainable — looks like in practice, and why building datasets that reflect society is both a moral and a business imperative. Please note that the views expressed may not necessarily be those of NTT DATALinks: Roli Agrawal Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Craig Vaughan, Executive Managing Director and Global Head of AI Go-to-Market at NTT DATA, three months into the role. Craig traces his path from studying architecture at Cornell through an MBA at Wharton and a master's in business analytics from NYU Stern, then through go-to-market roles at SAP and a decade leading AI and gen AI practices at Accenture. He and Tammy dig into how leading diverse, cross-functional teams and moving at AI's breakneck pace aren't in tension but actually reinforce each other. They also discuss what drew Craig to NTT DATA's culture, the partnerships with OpenAI, Google, Anthropic, and Mistral that are shaping how the company delivers for clients, and how to keep AI adoption human-centric so workers are repurposed rather than replaced.Please note that the views expressed may not necessarily be those of NTT DATALinks: Craig Vaughan Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Kevin Thimjon, President of the Arrow McLaren IndyCar Team, who oversees the business side of one of the sport's most storied organizations, from finance and commercial strategy to administration. Kevin traces his path from public accounting through a series of private equity-backed CFO roles and into the CEO seat, describing each stop as a new tool added to his belt for better leadership. He and Tammy dig into what it takes to lead a team through a high-profile driver lineup change while staying focused on finishing the current season strong, the constant tension between running a profitable operation and chasing wins on the track, and the philosophy behind Arrow McLaren's partnership approach, where the goal isn't landing new sponsors but making every partner feel like the standard everyone else should be measured against. By the end of the conversation you'll be searching for McLaren's papaya orange merch!Please note that the views expressed may not necessarily be those of NTT DATALinks:Kevin Thimjon Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Product content used to be viewed as a relatively tactical function. Today, it increasingly feels like core commerce infrastructure. From your perspective, what changed?Many brands still underestimate how much poor product content impacts conversion, discoverability, and retail relationships. What are the biggest operational gaps you continue to see across organizations?AI-generated content is creating enormous new possibilities, but also a lot of noise and inconsistency. How should executives think about balancing scale, governance, and product experience quality?One thing becoming clear is that the digital shelf is no longer just about PDP optimization. It increasingly influences search visibility, retail algorithms, advertising efficiency, and even supply chain performance. How interconnected has this ecosystem become?Looking ahead, where do you think product experience infrastructure evolves over the next several years, especially as AI agents and machine-driven shopping behaviors become more common?

This week on Catalyst, Tammy is joined by Beth Howen, President of State, Local Government and Education (SLED) at NTT DATA, who helps government agencies and school systems modernize the technology touching everyday life. Beth traces her path from becoming a state CIO in Indiana at 28 through leadership roles at Capgemini, TELUS International, Atos, and the City of Indianapolis. So how did she do so much at such a young age? Beth credits it to a willingness to work outside rigid processes when they don't serve the outcome. She and Tammy dig into how AI risks compounding government's legacy-system problems if agencies automate broken workflows instead of modernizing first, and the promise of AI-powered care reaching rural and underserved communities.Please note that the views expressed may not necessarily be those of NTT DATALinks: Beth Howen Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Emma Boyd, a recent Chapman University graduate stepping into her first job as a practice analyst at a San Francisco law firm just as her generation navigates entering the workforce in the age of AI. Emma and Tammy discuss how she's learning to use AI as a tool for condensing and outlining her work, without letting it take over the writing and critical thinking she loves. They also dig into her capstone project at Fabletics, where she researched the legal and ethical questions around AI-generated models in fashion marketing, uncovering a constant cycle of new technology outpacing legal standards almost as soon as they catch up. Emma also has some advice for senior leaders: don't underestimate Gen Z, who are more gritty and driven than older generations often assume.Please note that the views expressed may not necessarily be those of NTT DATALinks: Emma Boyd - LinkedInLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives, Tammy is joined by Nimesh Mehta. Nimesh is the Chief Information and Strategy Officer at National Life Group and is passionate about creating human experiences with AI — music to our ears! Tammy and Nimesh discuss how to implement digital transformations with empathy and purpose. Nimesh also shares his thoughts on why psychological safety is so important at organizations working at the forefront of technological change, because disruption can't happen in the presence of fear.Please note that the views expressed may not necessarily be those of NTT DATA.Links:The Trusted Advisor Learn more about Launch by NTT DATAThis podcast is presented by Catalyst, the opinions and views expressed are those of the host and participants and do not necessarily reflect National Life Group's views on the topics discussed. This podcast is for informational purposes only and is not to be construed as an offer to sell or the solicitation of an offer to buy a security in any state where such offer or solicitation would be illegal. Any unauthorized use is prohibited. National Life Group is a trade name of National Life Insurance Company (NLIC), Montpelier, VT and its affiliates. This podcast was recorded on 2/21/2025. TC7784363(0325)3See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Shelly Swanback, a transformation executive who spent her career helping global organizations navigate digital disruption and large-scale cultural change. Before retiring, Shelly co-founded and helped build Accenture Digital, then went on to lead Western Union and TTEC through major transformations, and she recently published a chapter in The AI Edge: How to Thrive Within Civilization's Next Big Disruption. Shelly and Tammy discuss what leaders need to be communicating right now, and why in this moment of disruption, messaging matters as much as the vision itself. They also dig into why so-called soft skills, curiosity and emotional intelligence are, in fact, hard business requirements at a time when employees are anxious about what AI means for their jobs and their futures. As Shelly puts it, leadership isn't about having all the answers, it's about building teams that can thrive within the questions. Please note that the views expressed may not necessarily be those of NTT DATALinks: Shelly Swanback The AI Edge: How to Thrive Within Civilization's Next Big DisruptionLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Cal Thompson, designer, product advisor, artist and mindfulness teacher with over 15 years of experience in human-centered design. Cal most recently served as VP of Product Design and Research at Headspace, where they led both a design team and a scientific research team through the company's expansion from a meditation app into a full mental health platform. Cal explains how growing up gay in the south impacted how they see design and makes a strong business case for incorporating accessibility into all products and designs. They also explore why the design toolkit is more critical in the AI era than ever before, and why vibe coding without domain expertise risks producing what Cal calls "feature slop." They also dig into the attention economy and how mindfulness is quietly becoming a radical act in a world engineered to capture your focus.Please note that the views expressed may not necessarily be those of NTT DATALinks: Cal Thompson Headspace Future London Academy Center for Humane TechnologyGreenway Institute Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Carolyn Lee, President of The Manufacturing Institute, the workforce development and education affiliate of the National Association of Manufacturers. Carolyn grew up in a manufacturing family on Long Island and spent years on Capitol Hill before taking the helm of the MI in 2017. Tammy and Carolyn dig into the widening gap between AI adoption at the executive level and awareness on the shop floor, and why closing it is the defining challenge for American manufacturing right now. They also unpack the fear factor driving resistance to change and Carolyn announces the forthcoming AI for Manufacturing 101 curriculum to help manufacturers who are at risk of falling behind. Please note that the views expressed may not necessarily be those of NTT DATALinks:Carolyn LeeThe Manufacturing Institute - AI Skills Training Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Sezin Palmer, AI Solutions Leader at NTT DATA in North America. Sezin traces her impressive and unconventional journey from CIA analyst and Navy submarine warfare programs to building the National Health Mission area at Johns Hopkins' Applied Physics Lab from scratch, then leading health AI and data at EY. Tammy and Sezin dig into the democratization of AI and what it means that capabilities once locked behind years of data science training are now accessible to nearly anyone. They also discuss the thorny challenge of how organizations decide what not to build and why the hardest leadership problem right now isn't launching AI, it's knowing when to stop. Sezin also shares her vision for what has her most excited: the convergence of software, robotics, and biology. Please note that the views expressed may not necessarily be those of NTT DATALinks: Sezin Palmer Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Abhijit Sunil, Senior Analyst at Forrester Research, where he leads flagship research programs on IT sustainability, sustainability management, and climate risk. Abhijit traces his remarkable journey from designing robotics labs at IIT Bombay to consulting at Ericsson and McKinsey, before landing at Forrester where a flood of client questions about data center efficiency set him on the path to sustainability research. He shares how volunteering as a teacher in Mumbai's slums profoundly shaped his worldview—giving him a lens for seeing optimization and sustainability as deeply human issues, not just technical ones. Tammy and Abhijit also dig into the double-edged nature of AI, from its staggering energy demands to its extraordinary potential to democratize access, and why the answer to almost every big question in sustainability lives somewhere in the Goldilocks zone between extremes.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Abhijit Sunil Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, Tammy welcomes Will Townsend to the Catalyst podcast booth, recording live from NTT Research's Upgrade event in Silicon Valley. Will is the Chief Analyst at LoneStar Advisory and Research, an independent firm he launched after nearly a decade at Moor Insights & Strategy. In this conversation, Will shares where he's seeing AI create genuine, measurable impact beyond the pilot stage. Will also makes the case for post-quantum readiness as the next critical frontier and gives a candid look at his own hands-on science experiment with an OpenClaw mini PC — because, as he puts it, there's no substitute for getting your hands dirty.Please note that the views expressed may not necessarily be those of NTT DATA.Links: LoneStar Advisory and Research Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Caleb Knight joins Tammy in the Catalyst podcast booth, recording live from NTT Research's Upgrade event. Caleb is the Director Of AI TechX, Industry Partnerships and Economic Development at the University of Tennessee, Knoxville. Together they explore the reality of AI in the workforce; reframing the conversation around job displacement into job creation and opportunities.They dive into how the University of Tennessee is working with a variety of industry partners to empower the next generation entering the workforce, how this translates across industries and fields, and how being a lifelong learner is the way forward! Please note that the views expressed may not necessarily be those of NTT DATALinks: Caleb Knight AI TECHX Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if we've all become so focused on what technology is capable of that we've lost track of what children are capable of?  We Meet: Andrew Sliwinski is the VP and Head of Product Experience for Lego Education. Credits:This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.

This week, Tammy welcomes Bob Pick to the Catalyst podcast booth, recording live from NTT Research's Upgrade event. Bob is the EVP & CIO at Tokio Marine North America, a multinational insurance holding company headquartered in Tokyo, Japan. In their conversation, Bob shares how his nontraditional background in the humanities—including research on the history of swimming pool design—has shaped his approach to working in technology. He and Tammy also discuss the advantages of working at a Japanese company, notably the philosophy of sustainability and encouraging personal development. Bob also shares examples of where he's been bullish on adopting AI, while cautioning against rushing headfirst into disruption. He argues that the most successful companies will be those that take a moment to determine how new technology like AI can meaningfully improve how they work. Please note that the views expressed may not necessarily be those of NTT DATALinks: Bob Pick Tokio Marine North America Services Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is recording live from Upgrade - NTT Research's annual event that brings together the latest in research and innovation from NTT groups around the world. In this episode, Tammy is joined by Kathleen Zaski, Vice President of IT, Clinical Innovation and Technology Leader at Renown Health where she oversees the technology shaping how patients are cared for and how clinicians work. Together they dive into Kathleen's journey from nursing in the Cardiac ICU to executive IT leadership, how her clinical background informs every technology decision she makes, and what it truly takes to implement and deploy AI in a way that benefits both the patient and clinician experience.Please note that the views expressed may not necessarily be those of NTT DATALinks: Upgrade 2026 Kathleen Zaski Renown Health Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Bob Rosen, Chief Information Officer at Arcosa. Bob discusses his career journey, including his early experience in the Air Force working with electronics and even designing tech for F-14 fighter jets! He shares how those formative roles shaped the leadership principles he carries today—most notably, that the best idea wins and that bad news doesn't improve with age. Bob and Tammy also explore the role of healthy skepticism in today's rapidly evolving AI landscape, and the importance of thinking strategically about where—and whether—AI can truly drive business results.Please note that the views expressed may not necessarily be those of NTT DATALinks: Bob Rosen Arcosa Inc. Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Jackie Talbot, Vice President of Product at Hilton. Jackie has a talent for turning frustrating experiences into moments of joy, and she's bringing that mindset to her work at Hilton. There, she's leading the use of AI-powered tools to improve both employee and customer experiences. Jackie explains the idea of “phygital,” which combines digital tools with human interaction to create smoother, more seamless experiences. She also shares lessons from her own podcast, reflects on why authenticity matters in leadership, and highlights the importance of staying curious as you grow your career.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Jackie Talbot How do I navigate this shit Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As someone who grew up in New England, 100 year old Jordan's Furniture was a brand that stood out among the rest. Eliot and Barry Tatlemen were the brothers at the head of the company who dominated my childhood TV with the funniest and most memorable ads, and their stores became destinations. In the present, the company now known as Jordan's is continuing to evolve to create the next generation of brand, product, and omnichannel shopping experience to drive even more loyalty and growth. One of the main forces of this change management is Paige Chilson, their Director of Site Merchandising, and she laid out the playbook and the humanity that will drive Jordan's forward.

This week on Catalyst, Tammy Soares sits down with Dr. Bratin Saha, CEO of NTT DATA AIVista and a true pioneer in the evolution of artificial intelligence. Drawing on his leadership experience at Intel, Nvidia, and AWS, where he built and scaled one of the fastest-growing businesses in the company's history, Bratin shares insights from a career defined by innovation and impact. Together, Tammy and Bratin explore the critical intersection of technology and business, the role of strong leadership in navigating the rapidly evolving AI landscape, and why a human-centric approach is essential for long-term success. Bratin also underscores a key differentiator in the age of AI: the power of deep domain expertise in unlocking meaningful, real-world value.Please note that the views expressed may not necessarily be those of NTT DATALinks: Bratin Saha Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael's career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he's helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business. Please note that the views expressed may not necessarily be those of NTT DATALinks:Michael MaherLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, guest host Jod Kaftan is joined by Jim Kalbach, Chief Evangelist at MURAL, speaker, and author of Mapping Experiences and The Jobs To Be Done Playbook. Jod and Jim Kalbach discuss the evolving landscape of design, particularly in the context of AI. They explore the double diamond framework, the Jobs To Be Done methodology, and the importance of understanding customer needs through real-world research. Jim emphasizes the need for designers to embed customer insights into organizational workflows and the ethical responsibilities that come with design in the age of AI. Jim also shares how his experience as a Jazz Bassist informs his work in design - notably his ability to embrace the unknown. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jim KalbachJobs to be Done Toolkit Erica Flowers - Trade Your Double Diamonds for Steel Leo Frishberg - Presumptive Design Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Tresa Gowland, Manufacturing and High Tech Industry Leader at Launch by NTT DATA. Tresa began her career on the factory floor and has since moved into a strategic role, helping organizations transform and modernize their manufacturing processes. Tammy and Tresa explore what it really takes to modernize manufacturing. They highlight the critical role of empathy, compassion, and active listening when introducing new technologies and tackling long-standing challenges. Tresa also shares why treating innovation like a factory can drive adoption and deliver meaningful, lasting value.Please note that the views expressed may not necessarily be those of NTT DATALinks: Tresa Gowland From Sci-Fi to Shop Floor: Turning Bold Ideas into Reality Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives, Tammy is joined by Sarina Malik, a graduate from Columbia University, to discuss the role of AI in shaping the future workforce. They discuss the challenges faced by Gen Z in entering the job market, the importance of AI literacy, and the ethical implications of using AI in education. Serena also shares about her experience leveraging technology to create positive change in the world.Please note that the views expressed may not necessarily be those of NTT DATALinks: Project PearlsFuture Faces Foundation Manila Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by AI Empowerment Solutions Leader at NTT DATA Christen Bell. Christen's work focuses on how intelligent systems affect humans in the workplace and, more recently, human's fears of AI. Christen shares her fascinating findings with Tammy on how AI adoption differs between industries and regions and what makes people more or less trusting of AI. Christen and Tammy also talk about how leaders can quell the perceived threat of AI in their workplaces - no surprise, it's by being human first! Please note that the views expressed may not necessarily be those of NTT DATALinks: Christen Bell Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, guest host Jod Kaftan sits down with designer and expert in human-centered AI, Shelley Evenson. Shelley shares her insights on how designers and teams can achieve human-AI flow and how to spot the warning signs that a team is drifting into the realm of AI slop. Jod and Shelley also discuss the need for change management in AI transformations and talk about who in an organization should own an AI transformation? Is it HR? Is it IT? According to Shelley it's a team endeavour that should start at the very top, with the CEO.Please note that the views expressed may not necessarily be those of NTT DATALinks: Shelley Evenson Flow: The Psychology of Optimal Experience Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy speaks with Nate Berent-Spillson, the SVP of Engineering at Launch by NTT DATA. Nate is the type of guy who is always using technology in new and inventive ways. This week Nate and Tammy discuss the evolution of AI tools and Nate introduces the power of command line interfaces. Nate shares how using AI in innovative new ways can reduce cognitive load and reimagine user interfaces to enhance productivity and efficiency in the workplace. Please note that the views expressed may not necessarily be those of NTT DATALinks: Nate Berent- Spillson Markdown Guide Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy speaks with Graeme Cuthbertson, Director of IT Operations and End-User Systems at Neurocrine Biosciences. They explore Graeme's career across industries, including banking and biotech, and what those experiences have taught him about building empathy into technology. Graeme also highlights the importance of meeting customers where they are, the role of family support in personal and professional growth, and how human connection and thoughtful technology can elevate both employee and customer experiences.Please note that the views expressed may not necessarily be those of NTT DATALinks: Graeme Cuthbertson Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Cheryl Platz, Cheryl Platz, former UX Director for Riot Games, Scopely and Author of "The Game Development Strategy Guide," returns to The Product Experience to explore how video game design principles can transform product development. From her time at Riot Games and Marvel Strike Force to teaching at Carnegie Mellon, Cheryl shares hard-won lessons about player motivation, onboarding, and building products that thrive. Discover why competition is no longer the primary driver of modern gaming, how a children's game taught her about gendered design assumptions, and how she turned a catastrophic server outage into a UX win that made Reddit happy.Chapters06:03 Game development is cloud services plus filmmaking07:08 The problem with silos in game studios08:24 “Modern” games: live service, messy business models, shifting tastes09:58 Defining a game: players decide if you got it right11:41 Motivators of play and why they matter to product people12:26 Disney Friends: the moment a playtest rewrote the design17:19 Classic vs modern motivators: what technology changed20:41 The research that challenged the “games are competition” assumption22:36 Why game lessons translate to enterprise software (and where gamification goes wrong)25:19 Pro-social design: trust, safety and communities at scale28:33 Designing for companionship and shared experiences34:43 Onboarding as growth strategy, not a “nice to have”37:38 Journey mapping 100 levels: making invisible drop-off visible39:25 On-demand learning beats one-and-done tutorials41:58 Advice for people trying to break into games during layoffs44:36 Turning a sixth anniversary outage into a UX win Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

This week on Catalyst, Tammy is joined by Mark Curtis, the co-founder of Fjord and a pioneer in the design, strategy and thought leadership space. Tammy and Mark discuss his extensive career and delve into the evolution of design over the past 3 decades. They also look to the future and explore how AI is transforming design and why it still can't beat the human brain in some applications. Mark also talks about this new venture Full Moon, a project focused on the intersection of humans, technology, and business, and the resurgence of service design in response to the complexities of modern challenges.Please note that the views expressed may not necessarily be those of NTT DATALinks: Mark Curtis Full Moon Moving Beyond “AI is just a Tool”: Shifts in AI Communication in 2026 - Medium Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What does alignment really mean in product teams, and why does consensus often slow everything down?In this episode of The Product Experience, Lily Smith and Randy Silver are joined by Blagoja Golubovski (VP of Product, formerly at Usercentrics) to unpack one of the most persistent myths in product leadership: that good product organisations are democracies.Chapters0:00 Product leadership is not about consensus1:21 Introduction to Blagoja2:48 From engineering to product leadership4:47 What people think product leadership is5:44 Creating clarity and explicit trade-offs6:53 Why product organisations are not democracies7:54 Input vs ownership in decision-making8:24 Who is accountable for product decisions9:50 Leadership, strategy, and prioritisation10:02 How product leadership changes as companies scale12:29 Why decision-making mechanics define product culture13:27 Separating input from decisions14:59 Committees vs accountability16:16 Why alignment does not mean agreement17:29 The three levels of product decisions21:00 Diagnosing broken decision-making22:08 Environment beats individual skill23:19 What real prioritisation looks like24:46Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

This week on Catalyst, Tammy Soares speaks with Prashant Hinge, Chief Information and Transformation Officer at MSIG USA. Prashant has been working in the insurance industry for 20 years and is an expert at building teams to create solutions that improve the user experience. Prashant discusses the importance of unlearning siloed ways of working in order to unlock collaborative and cross-functional creativity, a skill that's especially important in the insurance industry. He also explains why in the current world of AI, we all need to become triathletes - meaning we now need to understand the business, need to know basic AI tools and need to develop core skills. He also talks about the opportunities that AI is unlocking for the insurance industry and how change management and ensuring you have good processes, data and people is key in ensuring success at scale. Please note that the views expressed may not necessarily be those of NTT DATA Links: Prashant Hinge State of AI in Business in 2025 Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, guest host Jod Kaftan sits down with automotive industry expert Clemens Conrad to discuss the evolution of mobility and the future of automotive design. Jod and Clemens discuss how car interiors are becoming more personalized and how OEMs are adapting to hyper-personalize the automotive experience. They also explore how cultural differences in transportation inform automotive design and break down some recent stats about which companies are leading the way in automotive design and innovation - some of the results might surprise you! Please note that the views expressed may not necessarily be those of NTT DATALinks: Clemens Conrad Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The CPG Guys are joined in this episode by Simon Angove, CEO of Syndigo which works behind every product to deliver consistent content and digital shelf performance, efficient product syndication and vendor-retailer collaboration, and accurate data and insights – all in one composable platform, on the largest commerce network.This episode is sponsored by Syndigo.Follow Simon Angove on LinkedIn here.Follow Syndigo on LinkedIn here. Follow Syndigo online here.Access the full consumer report mentioned by Simon here.Simon answers these questions:Syndigo operates in the world of Product Experience Management—PXM. For folks who might not be familiar, what are we talking about when we use that term?Why should brands be thinking about product experience right now? What's the big deal?Managing product experiences sounds straightforward, but clearly it's not. What makes managing product experiences so complicated; why isn't everyone doing it well?What does agentic commerce mean for brands and retailers in terms of the opportunity it presents and also the difficulties you see in taking advantage of the Trend?The market's shifting fast—consumer behavior, tech innovation, even economic pressures. What is Syndigo doing to stay ahead?With tighter budgets and resource constraints, where do you see the biggest opportunities for efficiency in PXM workflows? And where do companies tend to get bogged down?One way we've seen technology vendors like Syndigo stay flexible and capable of delivering results for clients is a strong partner network with providers (like Flywheel, for instance) to support them along the way – tell us a little bit about your partner strategy and why that's a priority for you right now.You touched on how AI is transforming how consumers browse and buy. Let's turn to the tactical side, where is it coming up in PXM in a tactical, practical way?For companies that are hesitant about AI-driven solutions for product content management, what's your advice? How do they start without feeling overwhelmed?What do you see as the next phase for PXM—and what should we be watching for in 2026?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

This week on Catalyst, Tammy chats with Jimit Arora, the CEO of Everest Group. Jimit is a leader who deeply understands the challenges that organizations face and how they can move forward with confidence. Jimit and Tammy discuss the importance of a growth mindset and how companies can meaningfully adopt AI. According to Jimit the key to meaningful adoption is for companies to be aware of PTSD - process debt, tech debt, skills debt and data debt. Jimit also shares what he thinks will be the biggest trends to affect global services in the next year. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jimit Arora LinkedInEverest Group Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Trending in Education, Mike Palmer welcomes Andrew Sliwinski, Global Head of Product Experience for LEGO Education, on the day of a major product launch. Together, they explore the intersection of physical play and artificial intelligence, revealing how LEGO is redefining AI literacy for the next generation. Andrew shares his winding career path from tutoring in Detroit to directing Scratch at MIT and serving on the board of the Raspberry Pi Foundation. The conversation dives into LEGO Education's new Computer Science and AI curriculum, a hands-on, privacy-first platform designed for students from kindergarten through eighth grade.

Vandana Ramani on how UPS is leveraging AI to help SMEs This week on Catalyst Tammy sits down with Vandana Ramani, the Vice President of Global Strategy at UPS. Vandana loves to solve difficult, complex problems. From making sure a live iguana gets delivered to where it needs to be, to thinking about how UPS can leverage AI to improve their customer experience, Vandana is always working at the intersection of business strategy and technology. Tammy and Vandana discuss the integration of AI in small and medium sized businesses and how it can be transformative for data connectivity and developing shared outcomes. Vandana also shares networking tips she's developed from years spent rebuilding her networks from the ground up across the world. Please note that the views expressed may not necessarily be those of NTT DATALinks: Vandana Ramani LinkedInLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst Tammy chats with Parisa Zander, a seasoned professional in the tech industry who recently retired after a successful career spanning nearly three decades at companies like Meta, Samsung and Microsoft. Parisa discusses the challenges of being a woman in tech, the importance of finding one's voice, and the values that guide her leadership style, including honesty, empathy, and the need for fun in the workplace. She also emphasizes that to truly understand your customer you need to go to them and set time aside for real-world testing. How else will you see how people across the country are actually engaging with your product? Please note that the views expressed may not necessarily be those of NTT DATALinks: Parisa Zander - LinkedIn Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode from the archives Tammy sits down with Keena Patel-Moran, the Healthcare and Lifesciences Industry Lead at Launch by NTT DATA. Keena and Tammy discuss ways to improve the industry and give patients the support they need and deserve. They discuss why doctors should look beyond just symptoms and make a case that improving healthcare processes is not only better for patients and care-takers but is also good for business. Please note that the views expressed may not necessarily be those of NTT DATALinks: Keena Patel-MoranLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy recaps her favourite moments from the past year. She recaps the key themes that came up time and time again across conversations with almost 50 leaders across various industries - the human side of AI, authentic leadership, designing with people not for people, reinventing work and technology as possibility. There was much discussed this year and there's a lot more to come in the new year! Please note that the views expressed may not necessarily be those of NTT DATALinks: State of AI in Business Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst Tammy speaks with Namee Oberst, co-founder of LLMWare about her unique journey into AI. Namee spent years as a corporate attorney and is now developing small language models for legal and financial organizations. She's solving for the pain points that she experienced for years. Namee and Tammy discuss the importance of small language models in building trust and touch on the future of legal work in an AI-driven world. Please note that the views expressed may not necessarily be those of NTT DATALinks: Namee Oberst LLMWareLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.