Podcasts about product experience

Alicia Graham on how Claimable is using AI to help people appeal denied health claimsAlicia Graham has seen firsthand how unjust health insurance denials have impacted people across the United States. Enter Claimable, a product that helps individuals challenge denied health claims. With an 80% success rate and a record of helping people get coverage in just days, Claimable is giving power to patients. This week Alicia Graham, the founder and COO of Claimable, joins Tammy to talk about the company's human-centered, custom AI-powered platform. They discuss how Claimable crafts custom appeals for patients and how they are helping Americans reduce barriers to care and get out of medical debt.Please note that the views expressed may not necessarily be those of NTT DATALinks: Claimable Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

At the first ever live Catalyst event Tammy and Sean Jantzen discuss driving digital innovation at UPSSean Jantzen is the king of shipping for shipping. 24 years ago he started out as an intern at UPS and is now the Vice President of Applications Development. In the first ever live Catalyst recording from Nexus 2025, Tammy sits down with Sean to discuss how he ships new innovative software at the global shipping and logistics company. Sean talks about how his background in team sports informs his coaching mindset and explains why shipping early and small can lead to fewer bugs and faster delivery.Please note that the views expressed may not necessarily be those of NTT DATALinks: Sean JantzenScaling responsible AI: With Noelle RussellOnly the curious will thrive: Top takeaways from Nexus 2025Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Erica Wass, Principal Product Consultant at Brainmates, joins the Product Experience podcast to share pragmatic tools for building strategic foresight into your roadmap. From horizon scanning to backcasting, this episode explores how product teams can harness future-focused techniques—bolstered by generative AI—to improve decision-making, resilience, and impact.Chapters:0:00 – Why foresight matters in product1:00 – Introducing Erica Wass2:30 – How product is changing3:45 – The value of strategic foresight5:00 – Clarifying the term and its importance7:00 – Who owns foresight in the product org10:00 – Techniques: Horizon scanning, scenario planning, backcasting14:30 – Horizon scanning in action: Google & Android16:00 – Scenario planning for resilience21:00 – Tips on running scenario sessions23:45 – Backcasting: Vision-first roadmapping26:00 – Using AI to accelerate foresight30:00 – Product team dynamics in the AI era33:00 – Mistakes to avoid and balancing action with foresight37:00 – Wrap-up and takeawaysKey Takeaways— Horizon scanning helps teams identify early, weak signals that may grow into significant trends.— Scenario planning enables resilience by preparing teams for a range of plausible futures.— Backcasting flips traditional planning by working backward from a long-term goal to define near-term milestones.— Generative AI can democratise access to foresight tools—when used with critical thinking and proper validation.— Product professionals should take a proactive role in guiding strategic conversations, regardless of their title.— Avoid extremes with AI: neither fear it nor over-rely on it. Use it as a pairing partner rather than a replacement.Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Brian Solis on how purpose, curiosity and creativity will help us shape the future This week Tammy is joined by visionary futurist and digital anthropologist Brian Solis. Brian is the Head of Global Innovation at ServiceNow and is one of the most interesting thinkers on how disruptive technologies like AI can impact businesses and the customer experience. Brian and Tammy discuss the mind shift that's needed in our current changing world and Brian shares his reflections on how you can help shape the future, not just react to it.Please note that the views expressed may not necessarily be those of NTT DATALinks: Brian Solis Mindshift Brian Solis TV Lifescale Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Dr. Maryam Ashoori on the risks and opportunities of AI Maryam Ashoori started studying AI long before it became popular. Now, as the Director of Product Management and Head of Product for IBM's watsonx.ai, Maryam is focused on delivering the best AI solutions. This week Maryam joins Tammy to talk about all things AI implementation and ethics. Maryam shares what AI applications she's most excited about right now and shares some of the biggest risks and opportunities she's seeing with enterprise AI implementations today. She also shares tips for building diverse and high-performing teams. A little hint - the best teams are built on trust and accountability. Please note that the views expressed may not necessarily be those of NTT DATALinks: Maryam Ashoori Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The Product Experience, Lily Smith and Randy Silver speak with Dee Miller, Director of Product Strategy and Insights for Product Equity at Adobe. Dee shares her personal journey into inclusive design, and discusses how Adobe is moving beyond accessibility compliance to build genuinely usable, inclusive, and emotionally accessible products. Featured Links: Follow Dee on LinkedIn | The Adobe Accessibility Checker | Listen to previous The Product Experience episode: 'Building Accessible Products' with Jonathan Hassell (CEO & Founder, Hassell Inclusion) Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Keena Patel-Moran on building a more holistic healthcare industry As a young professional Keena Patel-Moran saw firsthand how a healthcare product she developed helped save lives. Now the Healthcare and Lifesciences Industry Lead at Launch by NTT DATA, Keena is still working towards building a more human approach to healthcare. This week, Keena sits down with Tammy to discuss ways to improve the industry and give patients the support they need and deserve. Keena reflects on how a personal experience watching a family member's health journey shaped how she views the healthcare industry today. They discuss why doctors should look beyond just symptoms and at the whole individual and make a case that improving healthcare processes is not only better for patients and care-takers but is also good for business. Please note that the views expressed may not necessarily be those of NTT DATALinks: Keena Patel-MoranLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Guests: Ken Rapp (Co-Founder & CEO) and Emily Lagasse (VP of Marketing) of BluestreamWhat if the key to SaaS growth isn't more leads, but fewer customer drop-offs post-purchase?In this episode of SaaS Backwards, we sit down with Ken Rapp (Co-founder & CEO) and Emily Lagasse (VP of Marketing) of Blustream, the platform pioneering post-sale engagement, to explore how product ownership experiences are unlocking revenue, retention, and lifetime value.According to Rapp and Lagasse, most brands obsess over acquisition, but lose up to 70% of customers before the second purchase. Blustream flips that script by transforming post-purchase silence into an intelligent, AI-powered dialogue that guides customers through onboarding, usage, care, and reordering.Key takeaways include:

In this episode of The Product Experience, Lily and Randy speak with Faith Forster about the art of aligning product work with commercial outcomes. From redefining velocity as a function of customer value to implementing impact models that quantify ROI, Faith outlines practical frameworks to help product teams think commercially without compromising user value. She also explores the evolving role of AI in product development, the necessity of syncing planning cycles with business units, and why happy teams are the cornerstone of faster, better delivery.Key takeawaysVelocity = Value: Product velocity isn't about coding speed—it's about reducing time to customer value to improve ROI and lower opportunity cost.Impact Modelling: A disciplined approach to estimating commercial outcomes before development helps product teams understand and justify their work.AI Integration: Teams are expected to primarily use AI tools within three months to boost delivery speed and build organisational capability.Viability from Day One: Pricing and revenue potential must be considered from the outset—not after feature completion.Cross-Functional Alignment: Successful planning requires synchronising product cycles with finance, sales, and marketing calendars.Happy Teams, Better Results: Reducing friction between design, engineering, and product roles directly impacts delivery speed and feature quality.Chapters00:00 – Redefining velocity: Why speed isn't just about code01:05 – Faith's journey from Dex to Legal03:02 – Introducing the commercial value talk04:51 – Understanding the P&L from a product lens08:07 – Why team cost-awareness matters10:00 – Building better impact models12:25 – Increasing ROI through value velocity16:37 – The AI imperative: Adoption, anxiety, and accelerationOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In this episode of The Product Experience, Lily and Randy sit down with Moshe Mikanovsky—product coach, educator, and host of the Product for Product podcast—to explore what makes an effective product management toolkit. From identifying the real problems in your workflow to choosing and implementing tools that stick, Moshe outlines a pragmatic, user-centric approach to tool selection. Chapters:2:59 – From Engineering to Product Management5:25 – Why Choosing Tools is Hard8:11 – Elements of a Product Stack10:49 – From Roadmaps to Analytics14:01 – A Framework for Selecting Tools18:01 – Comparing Tools Beyond Features21:18 – Test and Validate Your Tool Choices26:01 – Why Implementation is Critical28:04 – What's Changing in Product Tools29:26 – AI and the Future of Product Management32:01 – Keeping Your Stack Modern34:29 – Making the Case for Budget & ROI37:23 – When ROI Forces a Change38:45 – Final Thoughts & Listener Call to ActionFeatured Links: Follow Moshe on LinkedIn | Moshe's Product Manager Toolkit | PostHogOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Transformations are hard, and too often, they fail to deliver on their promise. In this episode of The Product Experience, Lily and Randy speak with Jen Swanson, CEO of Tuckpoint Advisory Group, to unpack why transformation initiatives falter and what it truly takes to succeed.Key Takeaways— Transformation requires intentionality: Real transformation isn't accidental or surface-level; it must be deliberate, comprehensive, and backed by leadership.— Avoid ‘transformation theatre': Pretending to change—without restructuring ownership, processes, or collaboration—is worse than doing nothing at all.— Start with honest orientation: Knowing your starting point is essential before plotting a path forward.— Executive involvement is non-negotiable: Transformations can't be delegated. Leadership must model the change and communicate relentlessly.— Product-led is about mindset, not just teams: Everyone should operate within the product model, but not all need to be on product teams.— Pace matters: Organisations must assess their capacity for change and determine the right balance between ambition and sustainability.— Give grace for the learning curve: People need space to be bad at new things before they get good—psychological safety is essential.Chapters0:00 – Introduction & the myth of sneaky transformations1:01 – Jen's background and path into product2:53 – What transformation really means5:53 – Defining honest orientation8:00 – What is transformation theatre?12:09 – When real change feels fake13:04 – The importance of executive commitment16:04 – Why transformations fail19:11 – Common catalysts for transformation22:06 – Product-led vs product thinking25:00 – Who's in the opOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

ABOUT LOÏC HOUSSIERLoïc Houssier is an engineering executive with 20 years of leadership experience spanning startups, scale-ups, and global enterprises. He specializes in helping high-growth companies scale with speed and discipline, combining technical depth with a strong operational mindset.He currently leads engineering at Superhuman, the most productive email app ever made, where he joined at a pivotal moment in the company's growth. Loïc brought a new level of executional rigor — embedding a culture of speed not just in the product (where every interaction happens in under 100ms), but in how the team ships, scales, and makes decisions.Previously, he held senior engineering roles at Productboard, Firstbase, and DocuSign, where he led global teams through platform expansion, org design, and M&A. With a background in cryptography and early experience as a security researcher, Loïc is also a frequent mentor and speaker on engineering leadership and building resilient, high-velocity teams.SHOW NOTES:How Loïc built a reputation for building high-velocity engineering orgs (2:14)The underweighted value of board member continuity (4:58)Defining velocity in the AI age (6:23)Loïc's evolving playbook that drives velocity (9:10)Implementing the velocity playbook @ Superhuman (11:04)An example of incorporating domain focus effectively within an eng team (12:49)Strategies for changing core principles / managing culture shock (16:17)Knowing when you made the correct change vs. signals it's not working (19:06)Tools & tactics to promote a velocity mindset in engineering orgs (21:10)Build credibility with influential eng leaders in your org (23:37)Frameworks for cultivating product thinking within an eng org (27:03)How to cultivate great product taste inside engineering orgs (30:24)The importance of having a strong leader who sets the product taste standard (32:20)Key elements of exceptional product experiences @ Superhuman (34:34)Loïc's perspective on navigating product complexity & quality expectations w/ AI (36:28)The future of productivity tools: paradigm shifts in AI & productivity (39:29)Rapid fire questions (41:20)LINKS AND RESOURCESDays at the Morisaki Bookshop - Satoshi Yagisawa's moving international sensation about new beginnings, human connection, and the joy of reading.Zone to Win: Organizing to Compete in an Age of Disruption - Geoffrey A. Moore's high-powered tool for driving your company above and beyond its limitations, its definitions of success, and ultimately, its competitors.This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

This week on The Product Experience, we revisit a great conversation with Todd Green, now President of King – the studio behind Candy Crush. Todd shares how he thinks about building products that are not only globally successful but enduringly fun. Todd takes us behind the curtain on what it really takes to build for mass audiences, create fun at scale, and grow empowered product teams.Key takeawaysFun can't be optimised: Building successful games (or products) requires capturing something visceral. Metrics help, but “fun” starts as a feeling, not a number.Audience motivation matters more than demographics: Instead of targeting by age or gender, King focuses on why people play – whether it's for calm, connection or challenge.Legacy products need product management too: The real work starts when a product survives beyond launch. King invests heavily in balancing new features with legacy complexity.Good product leaders own the business: At King, product leads (executive producers) are responsible for P&L – it's a full-stack role across delivery, team, and outcomes.Sharing insights is a team sport: King has full-time roles and informal networks dedicated to transferring learning between game teams.Ethical responsibility is core: King prioritises player wellbeing and long-term satisfaction – not just engagement – as a business principle.Building great managers is a product in itself: Todd sees first-line manager development as one of his top priorities for sustaining culture and performance.Key chapters  00:00 – Intro and Todd's promotion 01:40 – Todd's media roots and time at Fremantle 06:15 – Digital bibles and global format sharing 10:50 – Lessons from the Susan Boyle YouTube moment 13:40 – Shifting to King and the discovery of fun 18:30 – Motivations beyond boredom 22:45 – Building for a massive, diverse audience 26:40 – The product structure at King 30:10 – Keeping Candy Crush fresh after years at the top 35:05 – When to launch a new game 38:50 – Ethics and responsibility in game design 42:20 – Why qual and quant both matter 45:10 – How King shares knowledge across teams 48:00 – The hiring landscape and talent challenges 51:00 – Growing new managers and inclusive leadership 54:10 – Closing thoughts and Todd's reflectionsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Intercom's CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI's acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast.Key takeaways"You're not selling users anymore. You're selling work."AI has shifted Intercom's business model from seat-based to outcome-based pricing—charging per resolution, not per person."We ripped up our strategy five days after ChatGPT launched."Intercom made a bold, immediate pivot to reorient its product and vision around AI, including launching a new website and scrapping existing roadmaps."The only thing that's persisted is our principles."While teams, triads and structures were dismantled, Intercom kept its core product principles intact—like 'start with the problem'."This isn't evolution—it's a new species of company."Intercom now compares itself to AI-native startups, not its former self. It has rebuilt the product team into flexible, role-fluid workstreams."People have left because it's not for them."The pace of change has human costs. Leadership must communicate directly and honestly to support people through radical transformation."I worry I'll be left behind too."Even senior leaders are actively relearning—Paul admits to using tools like Replit and Lovable to stay current with AI-native UX trends.Chapters00:00 – Opening thoughts: fear of being left behind in the AI era00:18 – Introduction to the episode and Paul Adams01:00 – Paul's journey from Google and Facebook to Intercom01:51 – What it's like to witness Intercom evolve over 11+ years02:22 – The energy and disruption brought on by AI03:17 – From seat-based to value-based pricing: the big shift05:06 – Why AI made Intercom rethink everything, fast07:58 – Sales team challenges: retraining to sell a new model09:43 – The business impact: Fin's rapid growth and dual-model tension11:02 – What it means to “sell work” instead of licences12:58 – New kinds of jobs emerging around AI tooling14:45 – Ripping up process: how Intercom builds products now16:00 – Competing with AI-native startups, not legacy Intercom17:49 – The one thing that stayed: Intercom's product principles18:54 – Why starting with the problOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In this episode of The Product Experience podcast, we sit down with Product Consultant Joca Torres, whose work at Gympass is featured in Marty Cagan's book Transformed. Joca shares the four core principles of successful digital transformation—principles he's applied in both high-growth startups and century-old corporations.We unpack what it really takes to shift a company from a delivery mindset to a product-led culture, the traps of discovery theatre, and how empowered teams actually behave. Key takeaways— Discovery should be fast and focused. Avoid drawn-out discovery phases that confirm what you already know. Good discovery is grounded in existing insights and validated quickly.— The Four Principles of Product Culture:Deliver Early and Often – Frequent releases drive learning and responsiveness.Focus on the Problem – Avoid premature solutions. Spend time understanding what really needs solving.Deliver Results – Products are a means, not an end. Success is measured in impact, not output.Ecosystem Mindset – Recognise the full range of users and stakeholders. Product is about balancing value across them.— Transformation is behavioural, not technical. Digital tools are important, but they won't matter if people and processes don't change with them.— Executive sponsorship is essential. Cultural shifts only take hold when the leadership team actively supports and models them.— Beware of product theatre. Following the right rituals doesn't mean you're creating value. Focus on outcomes, not optics.— Empowered teams are responsible teams. True empowerment means owning the problem, the solution, and the results. It isn't for everyone.Chapters00:00 – The Problem with “Discovery”01:00 – Introducing Joca Torres02:30 – A Surprising Need for Digital Transformation04:00 – What Makes a True Digital Transformation08:00 – The Four Pillars of Change13:00 – Thinking Beyond the End User17:00 – From Feature Delivery to Outcome OwnershipOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

As startups grow, product teams often find themselves caught between speed and structure. In this episode of The Product Experience, Charlotte King, Lead Product Manager at eBay, shares practical insights from her work leading teams through this transition at companies including Moonpig, Flipdish, and ThoughtWorks. Charlotte unpacks how to define product's role during scaleup, build team structure around strategic value, and use tools like Wardley Mapping and Team Topologies to support organisational change. She also introduces the DHM model (Delightful, Hard to copy, Margin-enhancing) and discusses how to make strategy tangible for cross-functional teams. This conversation is especially useful for product leaders, heads of product, and founders navigating scale.Chapters1:13 – Charlotte's background2:36 – Product's role in startups, scaleups and enterprises4:35 – What product teams need to succeed during scale6:42 – Defining product's role as the company grows9:00 – Using Wardley Mapping to assess team maturity14:30 – Creating and communicating guiding principles20:30 – Using the DHM model to prioritise value25:48 – Structuring teams with Team Topologies29:03 – Multidisciplinary collaboration in practice30:41 – Lessons from leading transformation32:30 – Final reflections and takeawaysFeatured Links: Follow Charlotte on LinkedIn | eBay | Wardley Maps | What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

The more I study today's top design teams, the more clear it's becoming that we're entering the era of a new type of design leader— one with taste and the skills necessary to uphold craft.So this episode studies this new archetype of leader by highlighting clips from design leaders at Airbnb, Ramp, Duolingo, and more…Alex Schleifer (Former Chief Design Officer at Airbnb)Mig Reyes (VP of Product Experience at Duolingo)Derek Briggs (Design + Code at Hypermode)Teo Connor (VP of Design at Airbnb)Diego Zaks (VP of Design at Ramp)

Mig Reyes is the VP of Product Experience at Duolingo (and a design director at Instagram before that).In this episode he shared a behind-the-scenes of how design operates at Duolingo (as well as some harsh truths designers need to hear).Common portfolio review mistakesHow communication skills build influenceMig's strategy behind hiring junior designersHow to succeed in executive product reviewsMig's mandate to raise the design bar at DuolingoHow Mig revamped design management at DuolingoWhy Duolingo changed from “UX” to “Product Experience”a lot moreJacob Nielsen (commented on LinkedIn post)Brett Westervelt (VP of Design at Instagram)Ryan Sims (Chief Design Officer at Duolingo)Luis (CEO of Duolingo)Companies mentioned: Instagram, Airbnb, Coinbase, Meta, OpenAI, Figma

In this episode on The Product Experience, we welcome back Matt LeMay—author, consultant, and champion of no-nonsense product thinking. We dig deep into the ideas behind his new book Impact First Product Teams and explore how teams can focus on what really matters: delivering business impact.Featured Links: Follow Matt on LinkedIn and his website | Buy Matt's new book 'Impact-first Product Teams' | Sudden Compass | Randeep Sidhu's episode on The Product Experience: 'Lessons from building the UK's test and trace app'Chapters00:00 – The Myth of Rational Business01:03 – Matt's Accidental Journey into Product02:20 – What Are “Impact-First” Teams, Really?04:50 – Why OKRs Are Often Just Theatre07:12 – Best Practices ≠ Business Value10:00 – Who's on the Product Team, and Why It Matters12:30 – Dealing With Cross-Team Goal Conflicts15:00 – Culture Change via Strategic Goal Alignment17:00 – Proactive Conversations About Impact20:00 – Commercial Awareness for Product Teams24:00 – Platform Teams & Measuring Amplified Impact27:00 – What Do Good Impact-First Teams Look Like?31:00 – Customer-Centricity vs. Business Impact34:00 – Discovery, Metrics & Mission-Critical Goals36:00 – Culture, Strategy & Individual Leverage41:00 – BAU vs. Innovation: Set Clear Expectations44:00 – The Ego Trap in Product Work46:00 – Matt's Final Zinger on Capital and FeelingsOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Today, we're talking with Sean McLeary, VP of Product Experience at Intapp. In this episode, we'll explore: How Sean turned Macys.com and Macy's brick-and-mortar into one cohesive experience, increasing revenue across both sources How the team at DocuSign improved the UX to go from tech darling to mainstream product The current landscape of AI adoption, addressing "empty box syndrome," and how AI's parallels to the early stages of the internet help us understand how user behavior might evolve Links LinkedIn: https://www.linkedin.com/in/smcleary/ Intapp: https://www.intapp.com/ Resources How To Say "Not Yet" To Enterprise | Deepti Mendiratta, VP Of Products (HungerRush) | LaunchPod: https://youtu.be/WHapWGbuS0Q How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo) | LaunchPod: https://youtu.be/3u5vovkAtXc Chapters 00:00 Intro 01:23 Challenges in Bridging Physical and Digital Retail 03:13 Macy's Digital Transformation 06:44 User Research and Implementation 12:30 Impact and Results of Macy's Integration 15:04 Introduction to DocuSign's Evolution 20:42 Challenges in Highly Regulated Industries 21:51 User Research and Common Themes 22:11 DocuSign's Feature-Rich Product 23:40 Sender and Signer Dynamics 28:16 Trust Layer and Proof of Insurance 32:28 AI and Data Ownership 35:42 The Future of AI in Everyday Life 40:37 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Sean McLeary.

Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale.Featured Links: Follow Jo on LinkedIn | BPP | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guest is Richard Forrest, Chief Product & Experience Officer, ESM SolutionsYOUR cohost is Dr. Chris Moloney, Principal Strategic Specialist, EllucianYOUR host is Dr. Joe SallustioHow is ESM Solutions partnering with Ellucian to streamline procurement?Why is "off contract spend" a challenge for higher education institutions?How are experience cards transforming purchasing approvals?What role does budget visibility play in procurement confidence?How is AI being integrated into the procurement process?Topics include:Simplifying the procurement experienceReducing approval times from months to minutesConsumer-focused purchasing interfacesBudget visibility at point of purchaseAI-powered procurement researchListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

In our latest conversation on The Product Experience podcast, Zan Gilani, Principal Product Manager at Duolingo, discusses the innovative use of AI in language learning, particularly through the video call feature with their character, Lily. He shares lessons on creating the new video feature and highlights the principles that guide Duolingo's product management approach. Featured Links: Follow Zan on LinkedIn and his website | Duolingo Lily feature | 'What we learned at Pendomonium and #mtpcon Raleigh: day 2' feature by Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Global experiential agency vStream has collaborated with AMD, the high-performance and adaptive computing leader, to launch in Dublin the first European AMD Product Experience Centre. This groundbreaking interactive and immersive centre is designed to showcase the transformative power of the latest innovations from AMD in real-world applications across AI, cloud computing, gaming, and more by using immersive storytelling, interactive displays, and cutting-edge augmented reality experiences. The new centre was opened by Ruth Cotter, Senior Vice-President for Marketing, Communications and Human Resources at AMD, together with Andrew Jenkinson and Niall O'Driscoll, co-founders of vStream, and Brendan Farley, Managing Director Ireland and Corporate Vice President of Wireless Engineering at AMD. Andrew Jenkinson, Co-Founder of vStream, commented: "We are incredibly proud to have worked with AMD on this project. The AMD Product Experience Centre is a testament to our shared vision of innovation, bringing advanced technology to life in a way that is both engaging and educational. Our expertise in immersive storytelling has allowed us to create a space where visitors can truly interact with and understand the game-changing technologies from AMD." Niall O'Driscoll, Co-Founder of vStream, added: "At vStream, we believe that technology should be experienced, not just explained. The AMD Product Experience Centre encapsulates that philosophy by turning complex semiconductor innovations into a tangible, interactive journey. We are excited to see visitors explore and engage with incredible technological advancements from AMD." Ruth Cotter, SVP Marketing, Communications and Human Resources at AMD, said: "We are delighted to open AMD's inaugural Product Experience Centre that is strategically aligned to our R&D and engineering presence in Ireland and is expected to support further collaboration and breakthrough innovations with our customers and partners. Our collaboration with vStream enables us to showcase how AMD's cutting-edge processors and adaptive computing technologies are shaping the future across a range of industries through a unique immersive experience." A Journey Through Innovation Designed and built by vStream, the award-winning experiential agency, the AMD Product Experience Centre integrates multiple interactive elements to engage visitors in a dynamic and memorable way: A Personal Welcome from AMD CEO Dr. Lisa Su - Upon entering the space, visitors are greeted by AMD's CEO via a large switchable glass screen, setting the stage for an inspiring exploration of AMD technology. Interactive Display Cases - Through an intuitive gamified experience, visitors can see how AMD processors power the world around us, with motion graphics, animations, and videos revealing physical products inside the futuristic transparent LED display cases. The Intelligent Table - An innovative tactile experience where users place AMD chips - AMD Versal, AMD Ryzen, AMD EPYC, and AMD Instinct - on the table surface to unlock interactive content that explores their impact across industries. Augmented Reality Experiences - A deep dive into how AMD is driving AI advancements in PCs with AMD Ryzen processors and in supercomputers with the latest generations of AMD EPYC processors and AMD Instinct accelerators, offering visitors a first-hand look at the future of AI-powered computing. Built on vStream's award-winning work in Augmented Reality with brands including Pfizer and McLaren F1, this experience allows the user to interact with digital assets, while still seeing their surroundings and interacting with other guests - a true example of the power of spatial computing. A Seamless Blend of Innovation and Experience The AMD Experience Centre was meticulously crafted by vStream, from concept to production and installation, ensuring a seamless fusion of technology and storytelling. With a fully user-friendly management system, AMD representatives can demonstr...

In this week's conversation on The Product Experience podcast, Yorai Gabriel discusses the concept of 'drama' in the context of innovation and product management. He explores how drama arises from tensions and conflicts within teams, particularly in diverse and creative environments. Gabriel highlights the importance of understanding these dynamics to turn drama into a productive force rather than a hindrance.Key takeaways Communication can escalate tensions and conflict.Understanding the roots of drama can help manage it.Diversity in teams can lead to creative tensions.Drama often arises from people trying to do good.Identifying the causes of drama can reduce its intensity.Engineers and designers approach problems differently.Drama can be an opportunity for learning and growth.Misalignments in teams can lead to overwhelming drama.Effective communication is key to resolving conflicts.Workplace drama can be managed through understanding and communication.Graph thinking helps visualize problems for better clarity.The fulfillment graph articulates goals and necessary conditions.The price of innovation highlights common misalignments.Mindfulness towards drama can enhance productivity.Effective communication can reduce workplace tensions.Visual tools can accelerate conversations and decision-making.Understanding the source of drama can lead to better outcomes.Embracing different perspectives can foster collaboration.Chapters 00:00 Introduction to Innovation and Drama00:59 Background and Experience01:56 The Innovator's Drama: Overview and Insights05:06 Understanding Drama in the Workplace08:59 The Nature of Drama: Escalation of Tensions12:03 The Role of Diversity in Drama14:56 Engineering vs. Design: Approaches to Problem Solving20:39Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In this week's conversation on The Product Experience podcast, we speak with Radhika Dutt about various product diseases that can hinder effective management and the need for organizations to adopt a more systematic approach to product development. Radhika shares insights on implementing this mindset within teams and the significance of balancing long-term vision with short-term survival needs. Featured Links: Follow Radhika on LinkedIn | Buy Radhika's book'Radical Product Thinking: The New Mindset for Innovating Smarter' | Radical Product website | Sign up here to participate in Radhika's next book'Radically Rethinking Metrics' !Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

ABOUT ANURAG AGARWALAnurag Agarwal leads the Google Workspace engineering organization, overseeing products such as Gmail, Calendar, Chat, Drive, Docs, Sheets, Slides, and Meet that help billions of users and customers across the world to connect, create, and build together.With over 18 years of experience at Google, Anurag's expertise spans a wide range of consumer and enterprise products and technologies. His career began in the Display Ads team, where he played a pivotal role in developing publisher ad-serving products from the ground up. He then worked on the Search Ads team driving a number of large-scale infrastructure improvements and leading initiatives such as online-to-offline measurement and monetization of surfaces like Maps and Discover. Prior to his role in Workspace, he spearheaded some early-stage incubation projects at Google like Google Health's CareStudio project aimed to help clinicians get a comprehensive view of patient's health information.Anurag spent his childhood in Delhi, India and now resides in the Bay Area with his family.SHOW NOTES:A current update on Google Workspace (2:46)Strategies for getting teams to faster iteration & execution (4:41)Prioritizing the right problems & how to set a unified vision to work toward (7:11)Questions to ask to help rationalize during prioritization conversations (10:48)Components of streamlining the decision-making process (13:33)Anurag's recommendations for facilitating decision-making conversations (15:00)How to encourage your team to ask the right questions & push back (16:55)Frameworks for identifying areas of inefficiency / friction (20:17)Steps for increasing confidence on the front end for an AI product experience (23:38)Filtering insights for faster iteration on AI product concepts (25:59)Measure user impact & make adjustments quickly based on that feedback (27:38)Reducing barriers to feature discovery (29:33)Enabling discovery & engagement of new product experiences (32:05)The role of pilots when testing different product experience changes (35:17)The future product launches Anurag is most excited (39:10)Rapid fire questions (40:36)LINKS AND RESOURCESGoogle AI is now included, with no add-ons required or usage limits, in Workspace Business and Enterprise plans. Find out more: https://goo.gle/3PsIwf1How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen - Driven by his trademark sense of curiosity and his determination to grow as a person, David Brooks draws from the fields of psychology and neuroscience and from the worlds of theater, philosophy, history, and education to present a welcoming, hopeful, integrated approach to helping readers become more understanding and considerate toward others, and to find the joy that comes from being seen. Along the way it offers a possible remedy for a society that is riven by fragmentation, hostility, and misperception.This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

In our latest podcast episode on The Product Experience, Glenn Block, Founder and CEO of ProdSense, discusses the concept of product equity. He emphasizes the importance of creating fair and equitable products in the tech industry, especially amid advances in AI. He shares his journey from a software developer to a product leader and the motivations behind launching his own business focused on product equity. Featured Links: Follow Glenn on LinkedIn | Work with Glenn at ProdSense | Product Equity at Adobe What is Product Equity | Product Equity 101 | Design Justice | Building For Everyone | Cash App and their work to support the un/underbanked | Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In this week's podcast episode, we speak to Laka Sriram, VP of Generative AI at GoDaddy, discussing leveraging generative AI to streamline the business setup process for entrepreneurs. We explore Laka's background, the development process of GenAI, customer engagement strategies, the ethical considerations of AI, and the importance of fostering a culture of experimentation within product teams.Featured Links: Follow Laka on LinkedIn | GoDaddy | GoDaddy Airo Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Today, LogRocket's VP of Marketing, Jeff Wharton, talks to Elizabeth Van Bergen, who leads product experience at Phillips, a global high-end auction house. In this episode we talked about: Creating a product experience for both tech novices and early adopters “One of our big things is always creating parity between experiences. We always want to create the journey for the client, we want to show people what they can do, not force them. We've really been able to also bring that online and offer them the digital space from a product standpoint. Some people just always prefer that personal high touch. But the idea for us is to be able to create an experience where for 80% of the clients it's not necessary. So the 20% of the market that we're looking towards, the ultra-high net worth individuals, we will always be able to service them. But by being able to solve for the 80%, it gives our team the bandwidth and ability to focus on the ultra-high net worth individuals, whereas our tools help those early adopters." How the traditional auction industry went digital overnight “[The pandemic] was a reckoning for the whole world, but I think for an industry that is so rooted in tradition, like the auction world, it was the catalyst that drove everyone to really be interested in the change. It wasn't that people didn't know that it needed to happen, that we didn't need to change our digital offerings; it just wasn't the core of what we were doing. Changing something within the auction world can sometimes be like trying to move a mountain. You're trying to explain something that is maybe very foreign to what our specialists are used to doing; this is how we've done it for 20, 30 years. So the pandemic was great because it changed everybody's minds and it rerouted how people were thinking about things like 'What can I do for this client or what can I offer them digitally?'” And why the digital experience is as important as the functionality itself “Relationships within our industry are key. So you want people to keep coming back because, whether someone is a consigner or a buyer, both are clients. Either way, the company is making money and it's important to service both of those clients. So you always want people to be coming back. If you have a happy buyer, they come back, let's say maybe five, 10 years later and they sell, you have a happy consigner. So you also develop a brand loyalty and that trust is really key. So even though some of what we do is still, and will always be, in person, that digital aspect of it, if someone's trying to WhatsApp someone after a meeting and now all of a sudden that share option isn't providing the correct metadata that's supposed to be there, that can be really frustrating, and can also not always look as nice, and sometimes it just needs to look nice too." Links LinkedIn: https://www.linkedin.com/in/elizabethvanbergen/ Chapters 00:00 Intro 00:54 Elizabeth Van Bergen's Background and Career Journey 02:15 The Art of Productizing Taste 03:22 Digital Transformation in the Auction Industry 05:17 Creating Seamless Digital Experiences 12:10 Navigating the Pandemic and Embracing Change 16:29 Leveraging Social Media and Data 21:36 Balancing Functionality and Experience 28:27 Collaborative Efforts and Future Directions 32:09 Outro Follow LaunchPod on YouTube We have a new YouTube page (https://www.youtube.com/@LaunchPod.byLogRocket)! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Elizabeth Van Bergen.

Rerun: Many organisations and teams have faced the challenge of scaling a product. This week we invited Dave Martin and Andrea Saez, authors of "Product Momentum Gap", to share their wisdom and help bring together product strategy and provide customer value.Featured Links: Follow Andrea on LinkedIn and her website | Follow Dave on LinkedIn | Dave's page at Right To Left | Buy Andrea and Dave's book 'The Product Momentum Gap' | Dave's 'How to execute your product strategy' (using the Value Creation Plan) 10-Step PlanOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Welcome to the SyncSpider Ecom Ops Podcast! We're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

In this week's episode on The Product Experience podcast, we speak with Hanneke Hoogewerf, Sr Strategic Experience Designer, IKEA. Hanneke opens up about the emotional journey of project handovers and maintaining consistency across digital platforms. She discusses the challenges of translating IKEA's playful essence into the online realm and the importance of standardizing experiences for customer interaction. Featured Links: Follow Hanneke on LinkedIn | IKEA | IKEA Kreativ | 'Five things we learned at the Pendomonium + #mtpcon roadshow - Amsterdam 2024' feature by Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In this episode of Advanced Manufacturing Now, host David Mueller speaks with Andy Didyk from Ntara about Product Experience Management (PXM) and its significance in both B2B and B2C digital commerce. They explore how PXM helps manufacturers and brands manage product data and assets effectively, ensuring consistency across various sales channels.

This Week in Startups is brought to you by… Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at https://www.vanta.com/twist OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠ Sprig. The Product Experience platform that generates AI-powered opportunities to continuously improve your product at scale. Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Todays show: Jason and Alex dig into why Nvidia's latest earnings report is such a big deal, and how the chip giant could help keep the AI hype alive. Or, how it could poke a hole in market enthusiasm. The pair also welcome the CEO of Allen Control Systems to discuss building venture-backed defense companies. Then, the CEO of Querio joins the show to show off what his company has built. * Timestamps: (0:00) Jason and Alex kick off the show (1:32) Nvidia's expected $33B revenue and its transition from gaming GPUs to AI workloads. (9:01) Vanta - Get $1000 off your SOC 2 at https://www.vanta.com/twist (10:05) Nvidia's growth over time (15:55) When will an Nvidia lighthouse customer switch to a competitor's product? (22:28) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠ (23:28) Allen Control Systems' Steven Simoni joins the show (32:38) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. (33:52) The rise of venture-backed defense startups and autonomous systems for military applications (50:20) Querio's Rami Abi Habib joins the show (55:38) Demo of Querio's platform * Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.com Check out the TWIST500: https://www.twist500.com Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp * Mentioned on the show: Check out Allen Control Systems: https://www.allencontrolsystems.com Check out Querio: https://querio.ai * Follow Steven: X: https://x.com/stevensimoni LinkedIn: https://www.linkedin.com/in/stevensimoni * Follow Rami: X: https://x.com/ramiabih LinkedIn: https://www.linkedin.com/in/datarami * Follow Alex: X: https://x.com/alex LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm * Follow Jason: X: https://twitter.com/Jason LinkedIn: https://www.linkedin.com/in/jasoncalacanis * Thank you to our partners: (9:01) Vanta - Get $1000 off your SOC 2 at https://www.vanta.com/twist (22:28) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠ (32:38) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland * Check out Jason's suite of newsletters: https://substack.com/@calacanis * Follow TWiST: Twitter: https://twitter.com/TWiStartups YouTube: https://www.youtube.com/thisweekin Instagram: https://www.instagram.com/thisweekinstartups TikTok: https://www.tiktok.com/@thisweekinstartups Substack: https://twistartups.substack.com * Subscribe to the Founder University Podcast: https://www.youtube.com/@founderuniversity1916

This Week in Startups is brought to you by… Squarespace. Turn your idea into a new website! Go to https://www.Squarespace.com/TWIST for a free trial. When you're ready to launch, use offer code TWIST to save 10% off your first purchase of a website or domain. Lemon.io - Hire pre-vetted remote developers, get 15% off your first 4 weeks of developer time at https://Lemon.io/twist Sprig. The Product Experience platform that generates AI-powered opportunities to continuously improve your product at scale. Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Timestamps: (0:00) Jason and Alex kick off the show (2:40) VATN Systems' Nelson Mills joins the show (4:01) The Torsk and its applications, focusing on defense and cost efficiency (7:23) Product velocity, military drone usage, and vehicle speed and depth capabilities (10:48) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST (12:01) Discussion on Chinese navy, US shipbuilding, and Rhode Island's manufacturing capabilities (15:45) Climate for raising money in defense tech and competition in global politics (21:04) Lemon.io - Get 15% off your first 4 weeks of developer time at https://Lemon.io/twist (22:33) Underwater drone technologies: Autonomy, swarming, communication challenges, and battery life (28:32) Defense technology importance and peace through strength (29:17) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. (35:00) LG's new stretchable screen technology and Deep Robotics' quadruped robot (45:19) Robotics in warfare, cybersecurity, and civilian impact (48:50) Autonomous surgical robots and science fiction predictions in AI (54:14) Fintech market insights: Klarna's IPO and political climate effects on valuations (1:00:18) Unicorn IPO challenges and influencing in the crypto market (1:03:08) Comparison of the current market to previous manias and government efficiency (1:08:42) Impact of AI on job market, economy, and autonomous trucking * Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.com Check out the TWIST500: https://www.twist500.com * Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp * Mentioned on the show: https://x.com/DeepRobotics_CN/status/1856601226357387396 https://hub.jhu.edu/2024/11/11/surgery-robots-trained-with-videos https://www.klarna.com/international/press/klarna-announces-confidential-submission-of-draft-registration-statement-to-sec-for-proposed-initial-public-offering https://www.paymentsdive.com/news/klarna-adds-savings-accounts-competing-banking-business/724369 * Follow Nelson: X: https://x.com/nelson_mills_ LinkedIn: https://www.linkedin.com/in/millsn Website: https://www.vatnsystems.com * Follow Alex: X: https://x.com/alex LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm * Follow Jason: X: https://twitter.com/Jason LinkedIn: https://www.linkedin.com/in/jasoncalacanis * Thank you to our partners: (10:48) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at ⁠https://www.Squarespace.com/TWIST⁠ (21:04) ⁠Lemon.io⁠ - Get 15% off your first 4 weeks of developer time at ⁠https://Lemon.io/twist⁠ (29:17) Sprig - Visit ⁠https://www.sprig.com/twist⁠ to book a demo and get a $75 gift card. * Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland * Check out Jason's suite of newsletters: https://substack.com/@calacanis * Follow TWiST: Twitter: https://twitter.com/TWiStartups YouTube: https://www.youtube.com/thisweekin Instagram: https://www.instagram.com/thisweekinstartups TikTok: https://www.tiktok.com/@thisweekinstartups Substack: https://twistartups.substack.com * Subscribe to the Founder University Podcast: https://www.youtube.com/@founderuniversity1916

This Week in Startups is brought to you by… OpenPhone. Create business phone numbers for you and your team that work through an app on your smartphone or desktop. TWiST listeners can get an extra 20% off any plan for your first 6 months at https://www.openphone.com/twist⁠ NetSuite. The number one cloud financial system, bringing accounting, financial management, inventory, and HR, into one platform. Giving you one source of truth. Download the CFO's Guide to AI and Machine Learning for free at https://www.netusite.com/twist Sprig. The Product Experience platform that generates AI-powered opportunities to continuously improve your product at scale. Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Todays show: We reviewed the first 100 companies on the TWiST500 list, covering sectors from fintech to AI, robotics, and space. Dozens of must-know startups emerged. Today, Alex breaks down the categories seeing the most entrants and highlight some of our favorite picks. * Timestamps: (0:00) Alex Wilhelm kicks off the show (3:08) AI for Devs: Qodo & Poolside (6:25) AI Infrastructure: CoreWeave (8:43) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠ (10:15) Data for AI: Tollbit & Scale (14:05) Robotics: Figure & Dusty Robotics (17:51) NetSuite - Download the CFO's Guide to AI and Machine Learning for free at https://www.netusite.com/twist (19:08) Fintech: Circle & Altruist (22:37) Cybersecurity: Huntress & Wiz (26:30) Crypto: Farcaster (28:17) Other Standouts: Harvey AI, Kojo & Albedo Space (30:04) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. (31:17) Angel University kicks off November 6th * Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.com Check out the TWIST500: https://www.twist500.com * Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp * Companies mentioned on the show: https://www.qodo.ai https://www.poolside.ai https://www.coreweave.com https://www.tollb.it https://www.scale.com https://www.figure.ai https://www.dustyrobotics.com https://www.circle.com https://www.huntress.com https://www.wiz.io https://www.farcaster.xyz * Check out these TWiST episodes: https://www.youtube.com/watch?v=jGtV_V54m30 https://www.youtube.com/watch?v=BZPO5oYUuQU https://www.youtube.com/watch?v=ULEwo0VXlZQ https://www.youtube.com/watch?v=FdkWFoFD50Q https://www.youtube.com/watch?v=ULEwo0VXlZQ * Follow Alex: X: https://x.com/alex LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm * Thank you to our partners: (8:43) OpenPhone - Get 20% off your first six months at https://www.openphone.com/twist⁠ (17:51) NetSuite - Download the CFO's Guide to AI and Machine Learning for free at https://www.netusite.com/twist (30:04) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland * Check out Jason's suite of newsletters: https://substack.com/@calacanis * Follow TWiST: Twitter: https://twitter.com/TWiStartups YouTube: https://www.youtube.com/thisweekin Instagram: https://www.instagram.com/thisweekinstartups TikTok: https://www.tiktok.com/@thisweekinstartups Substack: https://twistartups.substack.com * Subscribe to the Founder University Podcast: https://www.youtube.com/@founderuniversity1916

This Week in Startups is brought to you by… Vanta. Compliance and security shouldn't be a deal-breaker for startups to win new business. Vanta makes it easy for companies to get a SOC 2 report fast. TWiST listeners can get $1,000 off for a limited time at https://www.Vanta.com/twist CloudDevs. Building the best remote team is tough, but you don't have to do it alone. Visit https://www.clouddevs.com/twist for an unbeatable offer on hiring elite LATAM talent today. Sprig. The Product Experience platform that generates AI-powered opportunities to continuously improve your product at scale. Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Todays show: Alex Wilhelm joins Jason to discuss AI regulation bill SB 1047 (1:46), the biggest supercycle today (6:18), OpenAI's growth trajectory (25:20), the AR and VR technology evolution (48:51), and more! * Timestamps: (0:00) Jason and Alex kick off the show (1:46) AI regulation bill SB 1047 (2:34) Defining the AI supercycle (6:18) Concurrent supercycles: Self-driving cars and fusion (8:03) Vanta - Get $1000 off your SOC 2 at https://www.vanta.com/twist (9:08) Detailed discussion on SB 1047's impact and reactions (17:14) AI regulation in California: A broader perspective (19:54) CloudDevs - Visit https://www.clouddevs.com/twist for an unbeatable offer on hiring elite LATAM talent today. (21:01) Industry leaders' reactions to SB 1047 veto and open source in AI (25:20) Rule-breaking in startup success and evaluating OpenAI's valuation (36:47) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. (38:00) Infrastructure ownership for tech giants and the future of startups in AI (48:51) AR and VR technology evolution and market potential (55:38) AR glasses' impact on daily life and mental health (1:05:59) AR vs. VR applications and social implications (1:07:27) Audience Q&A * Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.com Check out the TWIST500: https://www.twist500.com * Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp * Mentioned on the show: https://x.com/martin_casado/status/1840490481777770850 https://x.com/AndrewYNg/status/1840497561821651069 https://www.gov.ca.gov/2024/09/29/governor-newsom-announces-new-initiatives-to-advance-safe-and-responsible-ai-protect-californians/ https://www.bloomberg.com/news/newsletters/2024-09-29/meta-steps-up-pressure-on-apple-vision-with-orion-ar-glasses-and-cheaper-quest-3-m1nkq76p https://www.youtube.com/watch?v=FKgJTJojVEw * Follow Alex: X: https://x.com/alex LinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm * Follow Jason: X: https://twitter.com/Jason LinkedIn: https://www.linkedin.com/in/jasoncalacanis * Thank you to our partners: (8:03) Vanta - Get $1000 off your SOC 2 at https://www.vanta.com/twist (19:54) CloudDevs - Visit https://www.clouddevs.com/twist for an unbeatable offer on hiring elite LATAM talent today. (36:47) Sprig - Visit https://www.sprig.com/twist to book a demo and get a $75 gift card. * Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland * Check out Jason's suite of newsletters: https://substack.com/@calacanis * Follow TWiST: Twitter: https://twitter.com/TWiStartups YouTube: https://www.youtube.com/thisweekin Instagram: https://www.instagram.com/thisweekinstartups TikTok: https://www.tiktok.com/@thisweekinstartups Substack: https://twistartups.substack.com * Subscribe to the Founder University Podcast: https://www.youtube.com/@founderuniversity1916

Tom, Joey, and Bob are joined by Vortex Product Experience manger Mark Boardman to talk about the new optics and accessories for the Fall 2024 season, they give you this week's Northwest Outdoor Report, then they are joined by Bill Monroe Jr. of Bill Monroe Outdoors in the Weldcraft Wheelhouse to let you know peak Buoy 10 action is now and how to take advantage of it, then they end the show with Three River Marine Really? Where?

Meet Tom Wilkins, the Head of Research at City Football Group for Manchester City FC. City Football Group are one of the biggest sporting bodies in the world, who own and operate Manchester City FC, Melbourne City FC, New York City FC, Mumbai City FC and 9 other clubs across 5 continents. Tom's role as Head of Research involves helping the club understand fans to make better decisions across Fan Engagement, Strategy, Marketing and many more. Basically if a department has a research question they need solved, they turn to Tom and his team. In this podcast we cover why this role exists internally, key projects Tom has been involved in, asking good questions, setting research briefs, being a strong moderator and remaining objective. We also dive into Tom's career journey and how this Man City fan landed in his dream job.We cover:(06:30) Welcome to the SportsGrad Podcast Tom!(07:51) Quick-fire questions(015:26) What does the ‘Head of Research' at City Football Group do, and what does a day in the life look like?(17:20) Why does this role exist?(18:01) What are some of the key projects that Tom has been part of?(21:05) How to ask good questions when conducting research interviews, to ensure that you receive the more relevant and in-depth results(25:45) How do they create project briefs? (30:18) How does Tom remain objective when conducting new research? (34:10) What sort of learnings do you get out of Moderator Training?(36:53) How does Tom learn from other industries and sports?(40:27) How does Tom's career transpire to make it to Manchester City?(44:50) Does Tom act proactively in his career growth or has it happened naturally?(46:32) What does Tom enjoy most about working at City Football Group?*Additional episodes you may enjoy:#85: NBA Vice President of Product Experience, Jay Lee (Part 1)#87: NBA Vice President of Product Experience, Jay Lee (Part 2)*Want a weekly dose of career inspo? Get industry stories, upcoming events, and the latest sports jobs in your inbox each Friday.

In this week's episode on The Product Experience podcast, Arne Kittler, Product Leadership Consultant and Co-Founder of Product at Heart, delves into the importance of providing clarity in building great products, and what it means in practical terms. Featured Links: Follow Arne on LinkedIn | Arne's website | Product at Heart conference Hamburg | '5 things we learned at the #mtpcon + Pendomonium roadshow Berlin 2024' feature by Louron Pratt Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Join us this week on The Product Experience podcast as we sit down with Janet Bumpus, a veteran Product Advisor with a wealth of experience in both startups and large corporations, to unravel the secrets behind creating compelling product visions. Featured Links: Follow Janet on LinkedIn | Janet's website | 'How to find out what your customers want' feature by Janet Bumpas at Mind The ProductOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

In the bustling world of tech startups, stories of perseverance, innovation, and global impact abound. Today, we dive into the inspiring journey of Rob Gonzalez, co-founder of Salsify, a trailblazing enterprise software company revolutionizing product experience management. The company, Salsify, has attracted funding from top-tier investors like Permira, Neuberger Berman, Venrock, and Cap Table Coalition.

This week's episode of Masters of MAX features Tom Butta interviewing Alexis Baird, the Head of Product Experience at Thumbtack. Alexis shares her journey from linguistics and computer science to product management roles at Microsoft, LinkedIn, and Lyft. At Thumbtack, she leads innovations that connect homeowners with home service professionals.Today's focus is all about redesigns. Alexis and the team at Thumbtack recently launched an extensive redesign to expand their offerings beyond hiring professionals to provide their users a single app for all of their home needs. Alexis underscores the critical need for a personalized, user-centric approach, explaining how Thumbtack tailored their app to meet individual homeowner goals and house-specific needs, integrating tools like personalized guides and educational tidbits to boost user engagement. She discusses how the dev team was given a sandbox environment with a small percentage of customers and without traditional revenue targets, allowing for bold experimentation and significant advancements in user experience without the pressure of immediate financial returns.The overarching theme of the episode revolves around executing a successful redesign. Alexis advises maintaining flexibility, refining hypotheses with careful analysis, and creating a cross-functional team encompassing design, engineering, marketing and more. By aligning a long-term vision with short-term iterative goals, and ensuring continuous feedback loops, Thumbtack was able to deliver a significantly enhanced product that better serves their customers' evolving needs.—Guest BioAlexis has been working on products for the past 13 years, looking at the world through her customer's eyes, to build features that make a real impact for them. She is currently leading the customer experience and growth product teams as Head of Product Experience at Thumbtack.Before her current role, she spent almost three years at Lyft, first as a Product Manager before she was promoted to Head of Product. In this role, she first focused on rider experience and later, Lyft Healthcare which included their concierge products.She has also worked as a Senior and Group Product Manager at LinkedIn. She worked on the Talent Solutions, Content, Slideshare as well as LinkedIn Profiles teams. Her first product position was as a Product Manager for the Captions Metrics team at Microsoft Bing.—Guest Quote"One of the big misconceptions is that you do a big launch and you just kind of disappear. I've been part of redesigns in other lives, and you almost never get it right the first time or the second time or the third time. It takes a lot of iteration to get to that bar that you want for a broader launch."—Time Stamps *(01:18) Alexis' background*(03:12) What is Thumbtack?*(04:29) Why the team decided to redesign their entire offering*(08:41) Drilling down on personalization*(11:30) The importance of collecting user feedback*(14:24) The results of Thumbtack's redesign*(17:17) Lessons for others looking to make significant change *(21:37) How to prove your hypotheses with your users*(23:17) When is the time to put your pencils down? *(26:15) Do you go broad? Do you go deep?*(27:19) Rapid Fire Questions—LinksConnect with Alexis Baird on LinkedInCheck out ThumbtackConnect with Tom Butta on LinkedInCheck out the Airship Website

Today, we're celebrating a milestone achievement. Thanks to you, our incredible listeners, Nodes of Design has been ranked as one of the Top 6 Design Podcasts in Brazil on Apple Podcasts charts! And what better way to celebrate this milestone than with a first in Nodes of Design history? Today, we're joined by not one, but three amazing guests from across Latin America to explore the vibrant and diverse design landscape of the region. We'll discuss the latest trends, challenges, and opportunities that are shaping the future of design in LATAM. Joining us we have Rafael Brandão, a Product Experience professional passionate about Arts and Technology. For more than 15 years I've been working in several Advertising Agencies, Design Offices, Startups, and big companies such as Globo, Telecine, Warner Bros Discovery, and iFood. Raul Queiroz with over 25 years of multidisciplinary experience in design, art direction, and illustration,. As a seasoned creative leader and mentor known for delivering design excellence in healthcare digital products at Rede D'Or, Brazil's largest healthcare company, he leads a team of talented designers, managing quality and standards across the company's full digital product ecosystem. Karina Tronkos (a.k.a. Nina Talks) a design mentor and content creator (+128k on @ninatalks) with a background in computer science from Rio de Janeiro, Brazil. She has won the Apple Swift Student Challenge from 2017 to 2021. And also a LinkedIn Top Voice Gen Z, TEDx speaker, and passionate about books, Star Wars, and a lifelong learner. Thank you for listening to this episode of Nodes of Design. We hope you enjoy the Nodes of Design Podcast on your favorite podcast platforms- Apple Podcast, Spotify, Google Podcasts, Amazon Music, and many more. If this episode helped you understand and learn something new, please share and join the knowledge-sharing community Spreadknowledge. This podcast aims to make design education accessible to all. Nodes of Design is a non-profit and self-sponsored initiative by Tejj.

On this episode, Eric Wood, Vice President of Product Experience at Rivian, discusses the future of EVs and software-defined vehicles, emphasizing the need for seamless integration and personalized experiences. He also digs into the importance of collaboration and empathy in design and he highlights the significance of customer-centric leadership and building brands that deliver on promises.Tune in to learn:How software-defined vehicles allow for continuous updates and improvements through over-the-air software updates, enhancing the product experience.The importance of addressing customer feedback and how to meet the needs of a wider audience.The future of EVs and software-defined vehicles and why it involves seamless integration, personalized experiences, and the use of AI to enhance the driving experience.Why collaboration and empathy are essential skills in design that enable effective problem-solving and the creation of innovative solutions.How to address behavioral issues in the workplace and why you need to prioritize the well-being of the team.How to simplify complex products by prioritizing features based on user needs and thinking from first principles to create unique and intuitive experiences.How to gain inspiration from YouTube and where other industries can provide fresh perspectives and ideas for design and user experience.–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more.Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

If you're starting a new role in product at whatever level, it can sometimes be difficult to get started, especially if you're chucked in the deep end. In this week's podcast episode, we speak with Leah Tharin, currently the Chief Product and Growth Officer at gotphotocom. She provides some insights on your first 90 days in a new product role, challenges the conventional wisdom of the 30, 60, 90-day plan,  and goes into the best ways to gain trust from your new team.Featured Links: Follow Leah on LinkedIn and Twitter | Leah's website | Leah's ‘Productea with Leah' podcast | ‘The Shit Sandwich and Other Terrible Ways to Give Feedback' piece at I Done This Blog Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

When you have questions about roadmaps, it pays to talk to someone who has spent way too much of her life thinking about them. Janna Bastow – co-founder of both Mind the Product and ProdPad joins us to give advice to anyone ready to break up with their roadmap.Featured Links: Follow Janna on Twitter and LinkedIn ｜  ProdPad on Twitter, and read more of her posts ｜ Troubleshooting Agile – Jeffery Fredrick & Douglas Squirrel's episode of The Product Experience ｜Killing Zombies – Lisa Long's episode of  The Product ExperienceOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

How much should you be charging? Are you leaving money on the table, or are you scaring away potential customers? Pricing strategy can be one of the biggest challenges for product people, so we asked Founders Factory coach Fanni Fejes to share some of the lessons she teaches founders.(Since we originally ran this episode, Fanni has moved on to take the Head of Product role at Bequest.)In this episode, listen to learn about:Having a good pricing strategyApplying anchor pricingUsing metrics wellQuote of the EpisodeIf the pilot is free, make sure that it's for a certain amount of time – and then you have the chance to renegotiate from there… In my personal experience, it's easier to ask for more money than to ask for money at all.Featured Links: Follow Fanni on LinkedIn | Bequest | Founders Factory | Fanni's 'How to Price Your Product in a Startup' articleOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

From thought-provoking discussions to inspiring interviews, the Best of Season 3 features the most memorable moments from our diverse range of topics and guests throughout the season. Join us as we revisit the most captivating moments, inspiring conversations, and game-changing insights from the past season.In this episode:Ekta Chopra, Chief Digital Officer of e.l.f. beauty on how they've worked to differentiate themselves as a digitally native brandDon White, CEO and Co-founder of Satisfi Labs on the digital fan experienceTyson Jominy, Vice President, Data & Analytics at J.D. Power on if EV's can be considered digital productsSara Vaezy, EVP, Chief Strategy and Digital Officer with Providence, talks about the latest healthcare digital adoptionNick Mehta, CEO at Gainsight explains how he helps clients make the case for customer successScott Crabill, Managing Partner of Thoma Bravo, on the trends shaping the business landscape todayErik Brown, Sr. Partner of Product Experience & Engineering Lab at West Monroe discusses the new video podcast series, This is AICurtis Dubay, Chief Economist at the U.S. Chamber of Commerce, on his predictions for AI in the workplace