Podcasts about customer interaction

In this episode, Jason Cass and Joel Poythress discuss the evolution of telecommunications, the impact of AI on customer interactions, and the future of communication technology. They explore how AI is transforming the industry, the importance of sentiment analysis, and the potential for voice prints in authentication. The conversation also touches on security concerns, the decline of voicemail, and the role of AI in enhancing business reputation and efficiency. Key Topics: The Evolution of Telecommunications and AI The Future of Communication: AI and Transcription AI's Role in Customer Interaction and Sentiment Analysis The Importance of AI in Business Reputation Innovations in Call Technology and Features The Future of Voicemail and Communication Security Concerns in Data and Voice Technology Voice Prints and Authentication The Future of Human Interaction in Business Calls Lightning Round: Quickfire Questions on AI and Communication Reach out to: Joel Poythress Jason Cass Visit Website: Lightspeed Voice Agency Intelligence Produced by PodSquad.fm

In this episode of the Shift AI Podcast, Eilon Reshef, Co-founder and Chief Product Officer at Gong, joins host Boaz Ashkenazy to explore how artificial intelligence is revolutionizing revenue operations and transforming the future of sales teams. Reshef shares the decade-long journey of building Gong from a data-driven conversation platform into what they call an "AI OS for Revenue Teams," serving Fortune 10 companies and pioneering the use of AI in go-to-market workflows.From capturing customer conversations to deploying AI agents that can automate mundane tasks, Reshef offers a compelling vision of where sales productivity is heading. The conversation delves into how AI is making revenue teams more efficient and effective, the transformation of traditional sales roles, and why the biggest shift isn't just in technology but in how quickly organizations can execute and adapt. If you're interested in understanding how enterprise AI is moving beyond hype to deliver measurable productivity gains, how unstructured data creates competitive advantages, and what the future holds for revenue professionals in an AI-driven world, this episode offers invaluable insights from someone building the infrastructure that's reshaping B2B sales.Chapters[00:00] Introduction and Welcome[02:15] Eilon's Background and Journey to Gong[05:30] The Origin Story: Starting Gong 10 Years Ago[08:45] First and Worst Jobs[11:00] The ChatGPT Moment and AI Acceleration[14:30] Gong's Unfair Advantage with Unstructured Data[17:00] Three Pillars of AI Transformation[21:15] The Rev Ops Revolution[24:00] Enabling Sales Teams with AI[27:30] What's Hype vs. Reality in AI for Revenue[31:00] The Future of Sales Roles and Team Structure[33:45] The Platform Strategy and Integrations[36:30] Security and Trust in Enterprise AI[39:00] Gong's Growth Trajectory and Future Plans[41:30] Voice Agents and the Future of Customer Interaction[45:00] Two Words for the Future: Efficient and Exciting[48:00] Connecting with Eilon and Hiring at GongConnect with Eilon ReshefLinkedIn: https://linkedin.com/in/eilonreshefConnect with Boaz AshkenazyLinkedIn: https://linkedin.com/in/boazashkenazyEmail: info@shiftai.fm

In this episode of the Make Trades Great Again podcast, hosts Eric and Andy discuss their recent work experiences, focusing on the challenges they face with equipment, troubleshooting, and customer interactions. They share stories about a boiler installation, equipment failures, and the importance of proper gas line sizing and venting. The conversation highlights the complexities of HVAC work and the necessity of effective communication with customers.Send us a text Send us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

The Bulletproof Dental Podcast Episode 413 TITLE: Is SEO over? SEO vs GEO (age of AI) HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION In this conversation, Peter Boulden and Craig discuss the rapid evolution of technology, particularly AI, and its implications for the dental industry. They explore the transition from traditional SEO to Generative Engine Optimization (GEO), emphasizing the importance of adapting to new digital marketing strategies. The discussion highlights the significance of Google My Business, patient reviews, and the role of AI in enhancing business operations. They also touch on the challenges of consolidation in the dental field and the necessity for practitioners to embrace change to thrive in a competitive landscape. TAKEAWAYS AI is transforming how businesses operate and market themselves. The shift from SEO to GEO is crucial for future success. Maximizing your Google My Business profile is essential. Patient reviews significantly impact online visibility and reputation. AI can assist in creating tailored marketing strategies. FAQs on websites can enhance user experience and SEO. Understanding the digital footprint is vital for businesses. Consolidation in the dental industry is a growing trend. Adapting to technological changes is necessary for survival. Happiness and fulfillment in business are paramount. CHAPTERS 00:00 Introduction to AI and Its Impact 03:12 The Shift from SEO to GEO 06:03 Understanding Generative Engine Optimization 09:12 Maximizing Google My Business for Success 12:13 The Importance of Reviews and Reputation 14:59 Leveraging AI for Business Growth 17:53 The Future of Marketing in a Meritocracy 20:55 Navigating the Changing Landscape of SEO 24:13 Conclusion and Future Outlook 35:46 The Evolution of AI in Customer Interaction 39:45 The Paradox of Choice in Consumer Behavior 43:24 The Future of AI and Business Integration 51:11 Consolidation and Competitive Advantage in Dentistry 55:05 Finding Options and Happiness in Dentistry REFERENCES Bulletproof Summit Bulletproof Mastermind  

Rachel Hochhauser and Jena Wolfe didn't quit their jobs to build Piecework Puzzles—and that's exactly why it worked. The cofounders share how they turned a stormy weekend experiment into a multi-million dollar lifestyle brand, all while maintaining full-time careers. As VP of Marketing for Goop Kitchen, and renowned Author and creative agency owner, the duo are mastering the art of balancing everything, in real time. From starting with just four puzzle designs shot in Rachel's grandmother's garage, to spawning an entire aesthetic movement in the industry, Rachel and Jena have made their mark. They aren't afraid to do things differently, constantly learning and iterating from production nightmares and successful campaign launches. Discover their unconventional approach to entrepreneurship, product development, and world building in this candid interview. They both reveal why bootstrapping gave them the creative freedom they craved, how they navigate being business partners and best friends, and the unexpected pivot that led to their viral cocktail napkin line.In This Episode You'll Learn: Why NOT taking investor money gave them complete creative controlThe “advice tour” strategy that helped them solve business problemsHow they went from puzzles to viral tomato napkins (and why that shouldn't have worked)What happened when their manufacturer dropped them during the pandemicWhy working with your best friend can actually be brilliantTheir approach to brand partnerships with everyone from Goop to Better Homes & Gardens Chapters:00:00 Introducing Piecework Puzzles and The Stormy Weekend That Started It All 3:30 How to Find Your Gap In the Market & Stand Out6:00 Design Philosophy 101: How to Create Products That People Connect With8:40 The Importance of Creative Freedom & How to Obtain It!10:45 How to Run a Successful Business with Your BFF13:50 Starting Cultural Moments: The Origins of The Tomato Craze16:20 The Product Expansion That Shouldn't Have Worked (But Did)20:15 Advice for Overcoming Manufacturing Nightmares23:00 The “Advice Tour” Strategy That Has Saved Piecework Puzzles26:49 Brand Partnerships: From Goop to Broccoli Magazine29:15 Addressing Dupe Culture… 32:45 Leadership Tips For Building a Lean & Productive Team Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

In dieser Episode sprechen Daniel Höhnke und Tim Schestag über zwei der spannendsten KI-Entwicklungen, die die Commerce-Welt aktuell zu bieten hat: Zum einen Huginn, den neuen Backend- und Frontend-KI-Assistenten von Nosto, der Händler unterstützt, personalisierte Erlebnisse zu schaffen, Inhalte dynamisch zu generieren und auf Basis echter Commerce-Daten automatisiert zu optimieren. Ein echter Schritt Richtung Agentic AI Commerce. Zum anderen Cora von Commercetools, ein Conversational Frontend Assistant, der mit einer WhatsApp-Integration neue Wege in der Customer Interaction öffnet. Cora verbindet Commerce-Daten, Dialogfähigkeit und kanalübergreifende Shopping-Erlebnisse auf beeindruckende Weise.

This week on the Oakley Podcast, host Jeremy Kellett chats with Myers Buck & Jack Pinkerton, some of our dispatchers at Oakley Trucking. Myers and Jack share their journeys from shop work to dispatching, discussing the day-to-day challenges of managing drivers and loads, as well as the importance of communication, flexibility, and teamwork in the trucking industry. Listeners will gain insights into the human side of dispatching, the value of building strong relationships with drivers, and the critical role dispatchers play in ensuring both company and driver success. Key takeaways include the need for adaptability, clear communication, and understanding the unique challenges faced by both dispatchers and drivers. Don't miss this inside look at how dispatchers keep trucks on the road. Key topics in today's conversation include:Meet Myers and Jack: Backgrounds and How They Joined Oakley (1:03)First Impressions and Shop Experience (2:55)Transition to Dispatch: Learning the Ropes (7:26)Challenges of Dispatching and Building Relationships (9:23)A Day in the Life of a Dispatcher (12:15)Ensuring Drivers' Earnings and Settlement Checks (14:21)Regulatory Compliance and Administrative Duties (17:02)Building Personal Relationships with Drivers (21:04)Orientation and Understanding Driver Rules (24:22)Load Planning and Communication with Drivers (26:15)Customer Interaction and Cold Calling for Freight (29:17)Advice for Drivers: Flexibility and Communication (33:15)Company Culture and Camaraderie (34:53)Final Thoughts and Takeaways (36:41)Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Rob Lawrence interviews Eleni Lialiamou, founder of Kimolian Academy, on how small business owners can leverage AI and technology to boost their organisation's efficiency, whilst gaining a better understanding of their customers, towards driving growth. Eleni shares practical tips on using AI tools for customer insights, building effective communities, and simplifying business operations. Their conversation highlights the importance of combining human intuition with technology, embracing change, and continuously refining customer personas to stay competitive in today's evolving business landscape.Eleni also shares how 'finding your community' can help you to understand and leverage technologies, such as AI, rather than re-inventing the wheel or having to learn how to use AI from scratch; to grow your business further.In this episode, you'll learn:Introduction & Podcast Overview (00:00:02) Rob introduces Eleni and this episode, emphasising simplicity, community, and leveraging AI for business efficiency.Eleni's Background (00:02:17) Eleni shares her journey in tech, product management, and founding Kimolian and Kimolian Academy, for women in tech.The Importance of Tools & Community (00:04:35) Discussion on how tools, processes, and community support are crucial for business productivity and growth.Navigating Tech Overwhelm & Finding Your Pack (00:06:23) Advice on avoiding overwhelm, focusing on community, and selecting the right tools without distraction.Practical Community Engagement (00:10:08) How to authentically find and engage with communities that support business growth and tech adoption.Keeping It Simple & Consistent Tool Use (00:11:04) The value of simplicity, consistency, and integrating a stable set of tools into daily business operations.AI as Leverage, Not Replacement (00:13:36) AI is positioned as a tool for amplifying productivity and creativity, not replacing human effort.Choosing the Right Tools for the Job (00:14:53) Overview of practical AI tools for business tasks, including document search, meeting capture, and ideation.AI for Pattern Recognition & Customer Understanding (00:18:59) How AI helps spot patterns in conversations and data, aiding in customer understanding and sales.Bias in AI & Human Judgment (00:20:47) Discussion on AI bias, the importance of human oversight, and using AI as a sparring partner.Combining Tools for Synthesis & Insights (00:23:38) Benefits of integrating multiple tools (e.g., Miro, Dovetail) for clustering, sentiment analysis, and deeper insights.Chatbots & Customer Interaction (00:27:57) Rise of AI-driven chatbots, their ease of implementation, and opportunities for customer engagement and support.AI-Driven Workflow Automation (00:31:03) The shift toward AI-first business processes, orchestrating workflows, and the paradigm change in tool integration.Gaining a Competitive Edge with AI (00:34:04) How early AI adoption can optimise workflows, enhance customer interaction, and provide a business advantage.Using AI to Research & Define Customer Personas (00:35:21) Leveraging AI to capture customer insights, create personas, and continuously refine understanding for better marketing.Human-Centric Use of AI & Critical Thinking (00:38:46) Emphasising the irreplaceable role

In this episode, Marty and Joe delve into the critical aspects of customer experience, focusing on the importance of first impressions and the ongoing relationship with customers. They introduce the BACON framework, which outlines key strategies for enhancing customer interactions. The conversation emphasizes the need for attention to detail, genuine engagement, and understanding customer needs to create a welcoming environment. They also discuss common pitfalls businesses face and the significance of connection strategies in maintaining customer satisfaction. The episode concludes with a call to action for business owners to continually assess and improve their customer experience practices.with special Guest:Joseph JanickiBrightway Insurance, The Janicki Agency00:00 Introduction to Customer Experience Series02:58 The Importance of First Impressions05:51 Creating Meaningful Beginnings09:12 Attention to Detail in Customer Experience12:01 The Role of Staff in Customer Engagement14:52 Customer Interaction and Nonverbal Cues17:51 Differentiating Through Unique Customer Interactions21:08 The Impact of Employee Attitude on Customer Experience24:11 Navigating Customer Needs in Retail27:01 Balancing Online and In-Store Customer Experiences30:30 The Importance of Clear Communication34:38 Incentivizing Customer Satisfaction34:58 Maintaining Customer Expectations38:35 Creating Authentic Connections44:42 The Role of Genuine Interest in Customer Service51:55 The Ongoing First Impression56:34 Key Elements of a Positive Customer Experiencewww.MasterHappiness.comwww.WhatsYourBacon.comwww.BaconBitsRadio.com

Summary In this episode of the Customer Service Revolution Podcast, John DiJulius and Denise Thompson discuss the importance of transforming negative experiences into positive ones in customer service. They explore the concept of the Customer Bill of Rights, emphasizing the significance of consistency in service delivery. The conversation delves into the 'nevers and always' framework, which helps businesses establish clear expectations for customer interactions. John shares practical examples and insights on how to implement these principles effectively to enhance customer satisfaction and loyalty. In this conversation, John DiJulius III and Denise Thompson discuss the critical aspects of customer service, emphasizing the importance of consistency, transparency, and professionalism in interactions. They explore how to effectively roll out service standards, maintain awareness among employees, and create a positive work environment. The discussion also touches on the significance of living an extraordinary life and how personal habits impact professional responsibilities. Takeaways Turning a negative into a positive is crucial for customer experience. Inconsistency is the enemy of great customer service. The Customer Bill of Rights outlines what businesses should never or always do. Nevers and always help reduce employee and location roulette. Customer experiences should not depend on which employee a customer interacts with. Oversharing can negatively impact customer perceptions. Employees must remember they are always 'on stage' when interacting with customers. Clear communication is essential to avoid misunderstandings in service expectations. Businesses should focus on what they can do for customers, not what they can't. Creating a positive customer experience requires a commitment to service excellence. Consistency in customer interactions is crucial for service excellence. Transparency in communication fosters trust with customers. Establishing clear professional standards helps employees understand expectations. Mastering the basics of customer service can significantly improve experiences. Rolling out service standards requires context and engagement from employees. Maintaining awareness of service standards is essential for long-term success. Creating a fun work environment encourages adherence to service standards. Living an extraordinary life impacts not only personal well-being but also professional responsibilities. Habits play a significant role in shaping our actions and outcomes. Engaging employees in the training process enhances retention of service standards. Chapters 00:00Introduction and Personal Updates 02:06Turning Negatives into Positives in Customer Experience 10:07Understanding the Customer Bill of Rights 17:47Implementing Nevers and Always in Customer Service 25:33The Importance of Consistency in Customer Interaction 28:10Transparency and Communication in Service 29:05Establishing Professional Standards 30:36The Power of Basics in Customer Service 32:21Rolling Out Service Standards Effectively 35:51Maintaining Awareness of Service Standards 39:50Creating a Fun and Engaging Work Environment 42:49Living an Extraordinary Life and Its Impact   Links Six Reasons Your CX Plummets When Your Business Skyrockets, and How to Fix It: https://thedijuliusgroup.com/download-reasons-your-customer-experience-plummets/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Employee Experience Executive Academy: https://thedijuliusgroup.com/project/exea/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Secret Service Blog:  https://thedijuliusgroup.com/secret-service-turns-20-and-the-dijulius-group-is-born-with-superior-customer-service-as-the-single-biggest-competitive-advantage/

What if robots could become the ultimate partners in the service industry, seamlessly blending with human efforts to create the best customer experience possible? That's precisely what Marianela, the trailblazing CEO and founder of To Do Robotics, is working to achieve. Join us as Marianela recounts her compelling journey from a pivotal encounter with a server robot in South Korea to her efforts in reshaping the food service industry. Through persistence and vision, she navigates the challenges of market development and the unexpected turns brought on by the COVID-19 pandemic. Marianela shares her heartening stories, including the uplifting moments at CES in Las Vegas and the hurdles she faced, such as a board decision that initially halted her passionate robotics project. Her story is one of resilience and dedication, offering a treasure trove of insights for aspiring entrepreneurs and tech enthusiasts alike. We also dive into the fascinating world of robots in commercial cleaning, where Marianela sheds light on how her innovations are transforming the hospitality sector. Robots like Bella Bot are not here to replace jobs but to enhance human capabilities, assisting waitstaff in focusing more on delightful customer interactions. In hotels and casinos, cleaning robots tackle labor shortages and elevate cleanliness standards by consistently maintaining public spaces and offering detailed task reports. It's a revelation in efficiency, setting new quality benchmarks in service-oriented businesses. Listen in as we explore these cutting-edge advancements and their potential to revolutionize the service and hospitality industries, painting an inspiring picture of a future where humans and robots thrive together. Timestamps 00:00:00 - Introduction and Welcome to Business Legacy Podcast 00:00:12 - Marianela's Background and Entry into the Robotics Industry 00:02:15 - The Spark of Inspiration: Encounter with a Server Robot in South Korea 00:03:45 - The Impact of the COVID-19 Pandemic on Marianela's Journey 00:05:00 - Discovering Commercial Robots at CES in Las Vegas 00:06:30 - Overcoming Communication Challenges with Manufacturers 00:07:45 - Marianela's Initial Robotics Project and Board Setback 00:09:30 - The Unwavering Vision to Revolutionize Food Service with Robotics 00:12:07 - Exploring the Role of Robots in the Service and Hospitality Industry 00:13:45 - How Robots Complement Human Workers in Restaurants 00:15:30 - The Impact of Cleaning Robots in Hotels and Casinos 00:17:00 - Alleviating Labor Shortages and Enhancing Cleanliness Standards 00:18:15 - Addressing Concerns: Robots as Personal Assistants to Staff 00:19:45 - Training and Integration of Robots into the Workforce 00:21:00 - Expanding Robotics Applications Beyond Food Service 00:22:30 - Partnering with Temi and AGH Telemedicine for Healthcare Solutions 00:24:00 - Addressing Fears of Job Replacement and Educating Staff 00:25:30 - The Lifecycle and Maintenance of Commercial Robots 00:27:00 - Consistency and Quality Assurance in Robotic Cleaning 00:28:30 - Final Thoughts and Insights on the Future of Robotics in Hospitality 00:30:00 - Closing Remarks and Where to Find More Information About To Do Robotics Episode Resources: Find out what Marianela is up to here:https://todorobotics.com/ Legacy Podcast: For more information about the Legacy Podcast and its co-hosts, visit businesslegacypodcast.com. Leave a Review: If you enjoyed the episode, leave a review and rating on your preferred podcast platform. For more information: Visit businesslegacypodcast.com to access the shownotes and additional resources on the episode.

Today, we're live with SPI Logistics' Cristine Sills, Navneet Johal, and Shivrani Narayan, who are talking about claims handling, professionalism, fraud prevention, and carrier verification! Guests discuss how the SPI team manages complex claim issues to prevent escalation and safeguard agents from costly errors and potential disputes, uphold SPI's reputation, counter identity theft, and update their due diligence process!   About Cristine Sills, Navneet Johal, and Shivrani Narayan Manager of Client Services, Cristine Sills has been employed at SPI Logistics since January 2003. Cristine started her journey with SPI as an Accounts Receivable Supervisor.  Throughout her tenure, she has acquired diverse skills by cross-training in Accounts Payable, Accounts Receivable, and the Client Care Services department. This comprehensive knowledge has provided her with a unique vantage point on the company's operations, enabling her to contribute to the creation and development of a more integrated learning experience for the employees and independent business owners.  Manager of People and Culture, Navneet Johal has been a part of SPI Logistics since June 2023. In her role, she works collaboratively with her colleagues to ensure the highest level of service delivery to our esteemed agents. Her responsibilities encompass various aspects, including facilitating the smooth integration of new agent offices and their sub-reps, as well as configuring roles within the Salesforce Platform.  Operations Manager, Shivrani Narayan has been a part of SPI Logistics since July 2020. In her role, Shivrani is responsible for providing comprehensive training and support to our agents, particularly in utilizing our internal TMS system and addressing claims and insurance-related inquiries. With her expertise in claims management, Shivrani offers invaluable guidance on carrier vetting, emphasizing key factors to consider and warning signs to be cautious of.    Connect with SPI Phone: 866-744-7774  

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HEREToday, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the automotive repair industry. They both comment on issues with flat rate systems and how they can negatively impact the teamwork culture within a shop. Additionally, Keith shares his journey of starting L1 as a mobile diagnostic and programming service, emphasizing the need for proper diagnostic processes and the challenges faced with aftermarket parts.00:00 "Finally Got Keith on the Podcast!"06:21 "High Crime and Prison Density"13:00 Christian Brothers Franchise Challenges18:15 Invest in Self-Toolkit Development21:46 "Flat Rate Industry Frustrations"27:09 Quick and Dirty Car Repairs35:46 Engine Troubleshooting Steps39:16 "Basic Diagnostics: Data Scans First"46:26 Admiring Unique Perspectives49:46 "Intense Training Experience Reflected"54:04 Faulty PCM Causes Car Malfunction01:02:10 Hiring Tension Among Technicians01:07:31 Hourly vs. Flat Rate Talent Debate01:10:02 Winning Arguments with Confidence01:13:43 "Frustration with Unanswered Questions"01:21:44 Employee Benefits and Compensation Issues01:23:41 Industry Challenges and Perseverance01:32:15 "Impact of Time on Flat Rate Work"01:35:45 Car Part Procurement Challenges01:39:47 Holistic Approach in Auto Repair Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

STOC 129: Balancing Tradition & Innovation: What Businesses Can Learn from Harley Davidson with Ken Schmidt   In this episode of 'Secret Thoughts of CEOs and Business Leaders,' host Chris Yonker interviews Ken Schmidt, a former Harley Davidson executive renowned for his innovative repositioning strategy. They discuss the key elements holding back family businesses and privately held companies, including family harmony, succession, financial management, and innovation. Ken shares insights into Harley Davidson's transformation, emphasizing the need for businesses to connect on a human level, foster a strong internal culture, and leverage their unique history. They explore how companies can balance maintaining core values with embracing new innovations to delight and retain customers.   What You'll Learn   ·       Humans naturally seek and return to sources of delight, regardless of how minor they are. ·        When the human connection is made, business wins.   Timestamps 03:48 Ken Schmidt's Journey to Harley Davidson 20:16 The Importance of Company Identity 32:04 The Role of Technology in Customer Interaction 34:30 Human Connection 37:55 Building a Memorable Business 43:20 Creating a Culture of Delight   Memorable Quotes ·       “Harley does all this other stuff that, that hits people at a human level. And at the end of the day, that makes the business more desirable. It makes people willing to pay more, for the privilege of being part of that community.” [19:45]   ·        ” How can we do what we do faster, better, and cheaper to get more stuff out into the marketplace? That's exactly what customers are not looking for.” [27:55]   Websites: fambizforum.com. www.chrisyonker.com. kenspeaks.com LinkedIn: @KenSchmidt Tailgating with Geniuses Podcast   Ken Schmidt Bio:   It's an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice. A mindset. Ken Schmidt faced those same challenges himself and gained acclaim for his role in the extraordinary turnaround of the legendary Harley-Davidson Motor Company. That transformation was based on a change in mindset and a focus on answering three key strategic questions. While times have changed, what humans want and need from the businesses they buy from and work for hasn't. In his high-energy speeches, Ken inspires companies and individuals to shift their thinking and ride a path to success by becoming memorable – not for what they do or what they make, but for how they connect with people. Ken is author of Make Some Noise: The Unconventional Road to Dominance. He's also host of the Tailgating with Geniuses podcast and co-founder of Torque Sessions Leadership Training. In all of his endeavors, Ken brings an unconventional perspective that helps organizations and individuals reframe how they engage with their marketplace.   Ken Schmidt's career in the motorcycle industry began in 1985 as a specialist in corporate positioning and media relations for the then-struggling Harley-Davidson. He was tasked with helping the company restore its image, improve its competitiveness, and create demand for its motorcycles. Within a few short years, sales of Harley-Davidson motorcycles skyrocketed, and the company returned to prominence as one of the most respected, profitable, and frequently reported-on companies in the world. In 1990, Ken became director of Harley-Davidson's corporate and financial communications, serving as its primary spokesperson to the media and the financial communities. He frequently appeared in mainstream and business media to offer insights on nontraditional communications, customer attraction, and brand-building. His expertise and success at Harley- Davidson ultimately led to consulting assignments and speaking invitations from all over the world. In 1997, Ken left Harley-Davidson to take an ownership position with a highly successful Chicago-based marketing firm, VSA Partners. In addition to Harley-Davidson, VSA served a virtual who's who of the world's best-known brands. In 1999, he sold his portion of VSA to start his own business, Ken Schmidt Company, to combine two of his greatest passions, motorcycling and speaking. He uses motorcycles as a metaphor to expose people to proven ideas and concepts they've likely never imagined.   In addition to speaking and consulting, Ken is co-founder of Torque Sessions Leadership Training. Through a combination of hands-on training and interactive workshops, these sessions help individuals and organizations re-position themselves to become dominant competitors, maximize leadership effectiveness, build a people-first culture of innovation and foster loyalty among customers and employees.   Ken is also the host of the popular podcast Tailgating with Geniuses, wherein he talks with some of the most innovative and successful leaders in a variety of industries to discuss their unique perspectives on leadership, major challenges, and success. Ken's relatable and engaging hosting style has made the podcast a hit with listeners looking to learn from the best and achieve their own personal and professional goals.   Ken authored Make Some Noise: The Unconventional Road to Dominance, which gives business leaders an easy-to-follow roadmap for improving their competitiveness, using many of the techniques he championed at Harley-Davidson. He considers his work on 100 Years of Harley-Davidson, a global best seller, to be one of his greatest and most rewarding achievements.   After all he has accomplished, Ken remains committed to his philosophy of standing out, taking risks, and having fun in both his personal and professional life. He says, “Never do what's expected, make yourself as noticeably different as possible, and have a lot more fun than you're supposed to.”

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Chris Cotton is the host of the AutoFix TechnologyCast. You can listen to that show HERE Today he and Braxton talk about technology changes in the repair industry and how Chris believes, comparative to cell phones, the industry is stuck in the flip phone stage of how they use tech. He also shares where he thinks the industry is going and can be in the next 5 years. This podcast was recorded at Vision 2025 using Hollyland Lark 2 mics. If you'd like to check those out, you can HERE

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates11:10 Tech Apprenticeship Shift31:46 Refusing Service: A Mechanic's Stand35:01 Commission for Service Advisors, Not Techs52:09 Unmotivated Employee Struggles to Learn56:39 Teeth Misalignment and Workshop Support01:05:12 Neglected Car Battery Causes Issues01:23:09 Easier Work Than Auto Mechanic01:27:11 Career Reflections: The Grind Culture01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs01:53:07 Government Mandates on Vehicle Efficiency01:58:31 "Online Dogpiling Concerns"02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Let's end this week by sharing more effective sales and prospecting strategies in this episode! Today, we're focusing on the importance of delivering personalized sales approaches,  the necessity of identifying an ideal customer profile (ICP), efficient cold-calling strategies, doing detailed note-taking during conversations, following up with prospects based on their preferred timelines to foster engagement, and positioning yourself as an expert to build trust amid current market challenges!  

Sign up at HeyRosie.com and use code TKO50 for 50% off your first monthI sat down with Jordan Gal (https://x.com/JordanGal) about how he built Hey Rosie, an AI voice answering service for small businesses, leveraging AI to provide a better alternative to traditional answering services. Jordan shared how his GPT wrapper addresses the challenges small business owners face with handling phone calls and converting leads, emphasizing focusing on solving customer problems rather than getting caught up in the tech. Hey Rosie is experiencing impressive growth, doubling every month, with a low churn rate. We also touched on the various business categories that Hey Rosie serves. And very importantly, Jordan offered advice on building AI wrappers.Timestamps below. Enjoy!---Watch this on YouTube instead here: tkopod.co/p-ytAsk me a question on or off the show here: http://tkopod.co/p-askLearn more about me: http://tkopod.co/p-cjkLearn about my company: http://tkopod.co/p-cofFollow me on Twitter here: http://tkopod.co/p-xFree weekly business ideas newsletter: http://tkopod.co/p-nlShare this podcast: http://tkopod.co/p-allScrape small business data: http://tkopod.co/p-os---00:00 Introduction and Guest Welcome00:53 Introducing Rosie: The AI Answering Service01:36 Challenges with Traditional Answering Services02:24 AI's Potential in Business Communication04:39 Real-World Use Cases for Rosie07:09 Customer Interaction and AI Transparency10:55 The Journey to Building Rosie17:38 Pricing and Positioning Strategies20:54 Unexpected Business Applications21:28 Understanding the Role of Phone Calls in Business21:45 Exploring the Diverse Landscape of Small Businesses22:10 Innovative Marketing Strategies for Small Businesses23:51 The Broad Approach to AI in Business25:06 Opportunities in AI Sales Coaching27:34 Advice for Aspiring Business Owners30:27 Customer Acquisition and Market Demand32:50 Live Demo: Setting Up a Rosie Agent37:07 Customizing Your AI Agent39:05 Conclusion and Special Offer

Get ready for the busy season at your shop with Shop Boss and see a 20% increase in your ARO! Click HERE to learn howChristian Mosley joins Jimmy Purdy to talk about automotive repair shop marketing. Christian talks about the pros and cons of social media how many shops have found wide success online. Jimmy shares his experience offering no-cost inspections to improve customer retention, saying that their retention rate increased significantly. The bottom line, though, is that quality work and good processes are essential in long-term customer relationships.00:00 Understanding Client Lifetime Value08:29 Targeted and Broad SEO Strategy12:42 "Building a Self-Sustaining Business"18:37 Convenience vs. Personal Interaction25:49 Unexpected Positive Impressions Matter29:18 Pre-Digital Marketing: Mailers and Tracking32:14 Optimizing Repair Specials Timing42:12 Reducing Resistance Increases Success47:03 "Finding the Right Customer Fit"50:25 Prioritize Quality Over Marketing54:48 Business Audit and Digital Review58:44 Comprehensive Digital Marketing Solutions

Interested in how you can use Kyrios Systems' all-in-one business management platform as a high-efficiency CRM? Check out the newly published guide on the topic! Read it today at https://kyriossystems.com/customer-relationship-management Kyrios Systems City: Hoover Address: 1236 Blue Ridge Blvd Website: https://kyriossystems.com

Welcome to the 5th anniversary episode of the podcast Inside SAP S/4HANA Cloud! This special episode hosted by Yannick Peterschmitt features guests Bert Schulze, head of Cloud ERP Product Success at SAP, and Florian Haeussler, CEO of SAP Partner Innovabee. Together, they reflect on the transformative journey of SAP S/4HANA Cloud, sharing insights from early adoption to current innovations. In a fun twist, the episode includes a gamification segment where Bert and Florian answer imaginative questions across five categories, celebrating the milestones and envisioning the future of SAP S/4HANA Cloud. Thank you to all our listeners, partners, and contributors who are part of this journey. We look forward to continuing this adventure with you! You are invited to send us your creative answers to the five questions featured in this episode, as well as any additional comments, using our email insides4@sap.com. We look forward to hearing from you!

Welcome to the SyncSpider Ecom Ops Podcast! We're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

In today's episode of the Grow Your B2B SaaS podcast, host Joran hofman dives into the world of B2B podcasting with Tom Hunt, an entrepreneur who has seen the highs and lows of building businesses. With 17 business attempts and 11 investments, Tom found success with Fame, a company dedicated to launching and growing podcasts for B2B businesses. Today, Tom shares his extensive experience in creating successful B2B podcasts, generating valuable content, and using podcasts as powerful marketing tools. Key Timecodes (00:46) - Introduction of Guest: Tom Hunt (01:21) - Why Podcasting is Powerful for B2B (2:04) - Content Overload (2:17) - Key to B2B Marketing (3:01) - Podcasting vs Other Content Strategies (4:06) - Essential Steps to Start a B2B Podcast (4:29) - Host Selection and Positioning (5:34) - Importance of Niche and Edge (6:41) - Defining the Right Podcast Niche (7:39) - Tools for Starting a Podcast (8:45) - Leveraging AI in Podcasting (9:17) - Creating Short Form Content (10:42) - Engaging Guests and Audience (11:45) - Leveraging Guest Networks (12:06) - Current Trends in Podcast Promotion (13:14) - Paid Strategies for Podcast Growth (14:20) - Aligning Podcast with Brand Exposure (15:30) - Guest Engagement Strategies (16:17) - Engaging Listeners (17:19) - Quality of Content (18:21) - Common Podcasting Mistakes (20:10) - Strategic Guest Selection (21:15) - Importance of Social Proof (22:01) - Consistency in Podcast Schedule (23:20) - Proprietary Database and Feedback (24:53) - Training Hosts and Feedback (26:10) - Metrics and KPIs for Podcast Success (28:13) - Role of AI in Podcast Production (30:12) - Starting and Growing a B2B Podcast (31:24) - Advice for 10K MRR Growth (32:06) - Importance of Customer Interaction (32:24) - Advice for Scaling to 10M ARR (33:23) - Summary and Key Takeaways (35:29) - Conclusion and Contact Information

Join us for an insightful conversation with talented photographer John Kennington, who shares his journey of transitioning to full-time photography and the art of selling at shows. With over 50 years of experience, John discusses his strategies for capturing customer emails, the importance of storytelling in his work, and how he balances online sales with in-person events. Discover the challenges and rewards of being a "road warrior" in the art world, and learn valuable tips for aspiring photographers looking to make their mark. Tune in for a wealth of knowledge and inspiration!   (00:00) - Introduction to Email Engagement and Online Business Growth (05:30) - John Kennington's Photography Journey and Art Shows (10:00) - The Importance of Art Shows and Customer Interaction (15:00) - Email Capture Strategies and Follow-Up Sales (20:00) - The Role of Storytelling in Photography Sales (25:00) - Print on Demand and Inventory Management (30:00) - Pricing Strategy and Sales Range (35:00) - Navigating Merchandise Restrictions at Art Shows (40:00) - Final Thoughts and Future Plans John's Website https://www.imagesfor.life/ John's Instagram https://www.instagram.com/kenningtonphoto/ Keep up with the latest https://linktr.ee/artmarketingpodcast  

Thanks to our Partner, NAPA Auto Care Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes Watch Full Video Episode Systematizing Labor (00:02:46) Core Labors in Auto Repair (00:03:10) Preventative Maintenance Importance (00:04:21) Understanding Labor Ratios (00:05:14) Challenges with Diagnostics (00:08:27) Manufacturer Maintenance Plans (00:09:42) Efficiency in Services (00:14:34) Selling the Value of Services (00:15:35) Relating Value to Customers (00:16:51) Real-Life Diagnostic Example (00:17:07) Importance of Preventative Maintenance (00:18:51) Trust Issues in Auto Repair (00:21:17) Misconceptions about Vehicle Maintenance (00:22:16) Understanding Maintenance-Free Claims (00:23:50) Diagnostic Labor Rate Insights (00:26:02) Efficiency in Repair Labor (00:27:53) Labor Time Study Methodology (00:30:05) Communication in Service Levels (00:32:21) Canned Job Packages Explained (00:33:56) Efficiency Through Documentation (00:34:51) Improving Labor Time Estimates (00:35:33) Customer Interaction and Service (00:38:16) Identifying the Zone of Opportunity (00:39:28) Proactive Customer Engagement (00:40:19) Adjusting Maintenance Plans for Older Vehicles (00:43:54) Leadership and Its Challenges (00:44:51) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:

Today, we'll delve into more effective sales strategies for transportation professionals looking to thrive in this competitive market! Listen to this episode to learn the importance of preparation for sales calls, seeking a positive outcome in every customer interaction, reading prospects, active listening, and setting incremental call goals!  

Ever wished you could turn every customer interaction into a personalized, seamless conversation that boosts your sales and keeps your customers coming back? Many of us are stuck with outdated methods that don't scale, don't deliver, and leave customers frustrated. Meanwhile, we're missing out on huge opportunities. It's frustrating, right? You want to provide an exceptional customer experience and see a return on your investment, but it's hard to keep up with the demands and expectations. Enter Kelly Noble Mirabella. She's a digital marketing guru and the brains behind Stellar Media Marketing. Kelly has cracked the code by using AI to make smarter, super-effective chatbots that totally transform customer interactions. With over a decade in social media marketing, Kelly's not only a sought-after speaker and consultant but also the COO of Chatbot Builder AI. She's here to spill the secrets on how these AI chatbots are game-changers for boosting engagement and driving impressive ROI. Get ready to rethink how you interact with your customers! AI in Marketing: Unpacked host Mike Allton asked Kelly Mirabella about: ✨ Smarter Engagement: Understand how AI chatbots provide more intelligent and personalized customer interactions. ✨ Boosted ROI: Learn how integrating AI chatbots can lead to higher lead generation and return on investment. ✨ Getting Started: Gain practical tips for implementing AI chatbots, even on a smaller budget. Learn more about Kelly Mirabella Connect with Kelly Mirabella on LinkedIn Connect with Kelly Mirabella on YouTube Resources & Brands mentioned in this episode Stellar Media Marketing Chatbot Builder AI Ryan Baggott Outthink Your Competition: AI in Marketing Strategy with Sunny Hunt The 5 P's of Prompt Engineering Purpose Profile People Persistency Perfection Agorapulse Baby Got Bot YouTube Channel The AI Revolution is Here: What Every Marketer Needs to Know with Mike Allton  AI Marketing Primer: A Comprehensive Guide for Marketers Explore past episodes of the AI in Marketing: Unpacked podcast SHOW TRANSCRIPT & NOTES: https://www.thesocialmediahat.com/blog/how-an-ai-chatbot-is-redefining-customer-interaction-and-boosting-roi/ Start your AI journey with the AI Marketing Primer. Brought to you by The Social Media Hat - When One More Hat Is One Too Many. Interesting in sponsoring an episode? Learn more here. Powered by Magai - why choose one AI tool when you can have them all? And Descript, the magic wand for podcasters. Produced and Hosted by Mike Allton, AI Consultant at The Social Media Hat, where he's tirelessly helping businesses and marketers get ahead of the AI Revolution and apply advanced technologies to their roles. He's spent over a decade in digital marketing, bringing an unparalleled level of experience and excitement to the fore, whether he's delivering a presentation or leading a workshop. If you're interested in helping marketers with AI in an upcoming episode, reach out to Mike. Powered by the Marketing Podcast Network. Music by Tokay. Learn more about your ad choices. Visit megaphone.fm/adchoices

VizaLogix Augmented reality is an actual reality for construction equipment dealers today–no big ARglasses required. This could be the disruptive service your business needs to differentiate yourself from buyers and rental customers. A software called TethrIT Now from VizaLogix uses your customer's cell phone (whether Apple or Android) to get immediate video access into a machine failure event, so your technician can either help your rental customer solve it remotely or know exactly what to bring for a field service call. Every interaction is recorded, timestamped, and archived. In this episode with VizaLogix Founder Shawn Bonnington, we also discover additional, highly-relevant applications for independent equipment dealers– including a built-in inspection system that facilitates regimented and recorded machine condition reviews for rental check-ins and check-outs. Better than a mere video or Facetime call, Bonnington explains, it's also an effective tool for assessing and verifying auction equipment you're looking at. You might even use the sequenced inspection feature for walking a long-distance buyer through machines they're evaluating on your lot. Find out the Cat dealer story behind VizaLogix, the partnership with well-known industry software maker Texada, and how Volvo Construction Equipment is now involved, too.   Connect with Shawn: LinkedIn   Connect with IEDA: Visit IEDA Group Website IEDA Events   Produced By: Social Chameleon

My guest today is Bret Taylor. His resume is absurd. He built google maps--famously rewriting the whole thing in a weekend. He was the CTO of Facebook in critical years. He founded Quip. He was the chair of the board at Twitter. He was the co-CEO of Salesforce...the incredible list goes on. Now, Bret is the co-founder of Sierra, a conversational AI platform for businesses, and he is the chairman of the board at OpenAI. We discuss the past, present, and future of AI agents: new programs that will begin doing incredible amounts of work for us humans in astonishing ways that are a thrill to talk about. Bret believes agents will become a meaningful part of the future and transform the ways in which we interact with technology. We discuss a strategic approach to AI integration, the different categories of agents and their scopes, and the essentials of craftsmanship. Please enjoy this discussion with Bret Taylor. For the full show notes, transcript, and links to mentioned content, check out the episode page here. ----- This episode is brought to you by Ridgeline. Ridgeline has built a complete, real-time, modern operating system for investment managers. It handles trading, portfolio management, compliance, customer reporting, and much more through an all-in-one real-time cloud platform. I think this platform will become the standard for investment managers, and if you run an investing firm, I highly recommend you find time to speak with them. Head to ridgelineapps.com to learn more about the platform. — This episode is brought to you by Tegus, where we're changing the game in investment research. Step away from outdated, inefficient methods and into the future with our platform, proudly hosting over 100,000 transcripts – with over 25,000 transcripts added just this year alone. Our platform grows eight times faster and adds twice as much monthly content as our competitors, putting us at the forefront of the industry. Plus, with 75% of private market transcripts available exclusively on Tegus, we offer insights you simply can't find elsewhere. See the difference a vast, quality-driven transcript library makes. Unlock your free trial at tegus.com/patrick. ----- Invest Like the Best is a property of Colossus, LLC. For more episodes of Invest Like the Best, visit joincolossus.com/episodes.  Past guests include Tobi Lutke, Kevin Systrom, Mike Krieger, John Collison, Kat Cole, Marc Andreessen, Matthew Ball, Bill Gurley, Anu Hariharan, Ben Thompson, and many more. Stay up to date on all our podcasts by signing up to Colossus Weekly, our quick dive every Sunday highlighting the top business and investing concepts from our podcasts and the best of what we read that week. Sign up here. Follow us on Twitter: @patrick_oshag | @JoinColossus Editing and post-production work for this episode was provided by The Podcast Consultant (https://thepodcastconsultant.com). Show Notes: (00:00:00) Welcome to Invest Like the Best (00:04:27) The Dynamics of Small Teams in Software Development (00:05:46) Challenges of Large Teams and Bureaucracy (00:06:27) The Google Maps Legendary Rewrite Story (00:13:59) Introduction to AI Agents (00:16:48) Types of AI Agents and Their Applications (00:22:15) Building Robust AI Agents for Customer Experience (00:33:28) The Future of AI Agents and Customer Interaction (00:45:12) Impact of AI on Productivity and Inequality (00:51:05) Technological Evolution and Societal Changes (00:56:25) The Role of Multimodal Models in AI (00:57:19) The Future of Human-Computer Interaction (01:00:15) Building Companies in the AI Era (01:05:36) OpenAI's Unique Structure and Mission (01:11:22) Insights on Sales and Customer Success (01:20:06) Balancing Ambition and Personal Life (01:21:35) Preparing for the Agent Era (01:26:20) The Kindest Thing Anyone Has Ever Done for Bret

This episode explores how effective coaching can pay for itself by improving client interactions and boosting profitability. By listening to calls and identifying areas of opportunity, coaches help advisors address customer needs more accurately. Discover why one-on-one coaching is a valuable investment for shop owners aiming to enhance their business performance and customer experience.Show NotesShift from Training to Education (00:03:26) Carm discusses the importance of shifting the terminology from training to education.One-on-One Coaching Experience (00:04:36) Rena explains the differences between teaching classes and providing personalized coaching.Intimacy in Coaching (00:06:04) Rena emphasizes the intimate nature of one-on-one coaching and its benefits.Vulnerability in Growth (00:07:18) Clint discusses the role of vulnerability in personal and professional growth.Maintenance of Skills (00:09:33) The importance of continuous education and maintenance in skill development is highlighted.Phases of Training (00:10:27) Rena describes the six phases of training and the cyclical nature of learning.Weekly Coaching Importance (00:11:23) Rena mentions the frequency of coaching calls and their significance in professional growth.Community Aspect of Training (00:13:30) Clint speaks on the necessity of community and interaction in coaching.Interpersonal Skills in Shops (00:16:09) Clint addresses the challenges of interpersonal skills and communication within shops.Effective Daily Training (00:19:28) Discussion on intensive training classes and their impact on team development in the automotive industry.Intimate Coaching Sessions (00:20:32) Preference for small group coaching to enhance communication and interpersonal skills among team members.Importance of Vulnerability (00:21:19) Clint shares insights on vulnerability and the need for ongoing support in coaching environments.Investment in Training (00:23:15) Exploration of how shop owners should allocate budgets and time for effective training and coaching.Coaching Value (00:24:46) Coaches emphasize the return on investment from effective coaching through improved client interactions.Excuses from Shop Owners (00:25:26) Discussion on common excuses shop owners give for not investing in coaching and training.Time Management in Coaching (00:27:31) Strategies for fitting coaching sessions into busy schedules, including combining them with lunch.Shifts in Customer Behavior (00:28:47) Analysis of how customer attitudes have changed post-COVID and the need for updated training.Economic Changes Impacting Sales (00:31:22) Discussion on rising costs affecting customer spending and the importance of value presentation.Call Scripts in Training (00:32:35) The significance of scripts in coaching to ensure consistent and effective communication with customers.Feedback and Improvement (00:34:39) Emphasis on celebrating wins and learning from mistakes through call reviews to improve service skills.Patterned Approach to Sales (00:37:14) The necessity of following a consistent pattern in customer interactions for better service delivery.Best Practices in Customer Interaction (00:38:32) Teaching best practices to avoid offense and ensure customer care, even during absences.Building Self-Confidence (00:39:09) Discussing the importance of self-confidence and the need for continual conditioning in service advisory roles.Muscle Memory in Communication (00:40:13) Drawing parallels between physical conditioning and developing automatic responses in customer interactions.Understanding Customer Needs (00:43:13) Emphasizing the importance of understanding customer intentions to provide tailored service.The Value of Coaching (00:48:28) Discussing the importance of...

Want more insights into building a successful transportation business and navigating challenging markets? Then, listen to this episode with Chris Brewer! Chris emphasizes the vital role of customer acquisition, the significance of establishing purpose and direction, and the effectiveness of personal engagement in sales through face-to-face interactions. Additionally, he talks about selecting financial partners and factoring companies, stressing the need for new brokerages to build credit relationships. More to expect from this live episode, so tune in!   About Chris Brewer Chris is the Founder and President of River City Logistics, leading the entire operation. He graduated from Clarke University in Dubuque, IA in 2013, playing baseball and getting his business degree. Chris has a dynamic mix of experience in transportation, working on the carrier side of transportation as a Fleet Manager, a West Coast Operations Manager, and in the brokerage space as a Sales Executive for a top brokerage before founding RCL. When asked about his favorite part of working at RCL, Chris said, “I enjoy giving people the platform and tools to provide exceptional service to our customers and carriers.” Chris enjoys spending his free time with his wife, Liz, and their three kids. He enjoys golfing and traveling.   Connect with Chris Website: https://rclogistics.com/  LinkedIn: https://www.linkedin.com/in/chris-brewer-88710a52/  

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today's Class Dive into the latest trends in the automotive industry, including capital allocation, AI integration, customer service evolution, and challenges with parts availability. Featuring industry thought leaders Jason Stretch, Scott Brown, Chris Jones, and Seth Thorsen, this discussion covers how shops can navigate financial hurdles, embrace new technologies, and enhance their customer experience. Show Notes Watch Full Video Episode Capital Allocation Discussion (00:02:36) Scott Brown explains capital allocation and its significance in maximizing business returns. Bank Relationships and Strategies (00:05:07) Panelists share insights on managing bank relationships and loan covenants. Alternative Capital Raising Strategies (00:06:07) Alternative ways to raise capital beyond traditional loans. AI in Shop Operations (00:07:14) AI's role in improving shop operations and training. AI's Impact on Customer Interaction (00:10:36) AI's integration in customer service and operational efficiency. Educating Technicians on Job Opportunities (00:13:26) Panelists emphasize the need to educate technicians on job environments and growth. Shift from Training to Education (00:14:14) The importance of reframing "training" to "education" for greater impact. Long-term Education vs. Short-term Training (00:15:42) The distinction between education and training in the industry. Valuing Human and Intellectual Capital (00:16:12) The importance of human and intellectual capital for business success. Training Seminars and Technician Education (00:17:31) Discussion on the need for education seminars to help technicians diagnose issues effectively. EV Support and Safety Certification (00:18:56) Importance of safety certifications for technicians working on electric vehicles before providing assistance. Parts Availability Post-COVID (00:21:39) Challenges in sourcing parts for older vehicles since the COVID pandemic began. Customer Experience and Expectations (00:23:11) The evolving customer experience and how shops must adapt to meet modern expectations. Speed of Service (00:24:50) Discussion on the critical importance of speed in service to meet customer demands. Communication with Customers (00:26:16) Emphasis on the need for clear communication to manage customer expectations effectively. Cultural Shift in Auto Shops (00:29:07) Adapting shop culture to prioritize relationships and customer service in a competitive market. Sophisticated Customer Service (00:30:11) Expectation of high-level service from customers, particularly in the luxury car segment. Adapting to Customer Demands (00:32:02) Need for businesses to modify operations based on customer surveys and feedback. Importance of Communication in Service (00:33:13) How effective communication can alleviate customer anxiety and improve service experiences. Trends in Tools and Technology (00:34:37) Discussion on the rapid development of new tools and training requirements in the automotive industry. Remote Diagnostics Capabilities (00:35:30) Exploration of Tesla's remote diagnostics and the potential for other manufacturers to adopt similar

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton focuses on enhancing auto repair shop performance, highlighting the crucial role of service advisors in the estimation process. He stresses the importance of advisors not projecting their financial limitations onto customers, ensuring all necessary repairs are transparently presented. Key points include understanding customer needs, providing comprehensive estimates, building trust, and improving average repair orders. Coach Chris advocates for regular training, consistent processes, and leveraging technology like digital vehicle inspections. Sponsored by Shop Marketing Pros, the episode underscores the need for continuous improvement and effective communication to boost shop profitability.Introduction to the Episode (00:00:09)Coach Chris Cotton introduces the podcast and its focus on auto repair business improvement.Sponsor Acknowledgment (00:01:13)Thanks to Shop Marketing Pros for their tailored marketing services for auto repair shops.Navigating Challenges in Auto Repair (00:01:13)Discussion on the current challenges faced by auto repair shops and the need for improvement.Service Advisor Issues (00:02:47)Exploration of problems arising from service advisors skipping steps in the estimation process.Selling with Their Own Wallet (00:04:05)Emphasis on service advisors not projecting their financial limitations onto customers.Importance of Comprehensive Estimates (00:05:15)Highlighting the need for transparent presentation of all necessary repairs and services.Role of Technicians and Service Advisors (00:06:31)Clarification on the responsibilities of technicians and service advisors in the estimation process.Wraparound Services Explained (00:07:50)Definition and importance of additional services that enhance primary repairs.Mileage-Based Maintenance Recommendations (00:09:13)Discussion on the significance of adhering to mileage-based maintenance schedules.Impact of Average Estimates on Repair Orders (00:10:28)Analysis of how average estimates influence average repair order metrics.Building Customer Trust (00:11:45)The relationship between thorough estimates and customer trust in the service.Revenue Growth Through Higher Estimates (00:12:56)Linking accurate estimates to increased revenue and profitability for auto repair shops.Creating a Perfect Estimate Process (00:14:04)Steps to establish a clear and effective estimation process for service advisors.Customer Interaction in the Estimation Process (00:14:04)Importance of warm customer greetings and accurate documentation of concerns.Digital Vehicle Inspection (00:14:04)Advocating for the use of digital vehicle inspections over paper methods.Preparing

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this episode of "The Weekly Blitz," Coach Chris Cotton focuses on enhancing auto repair shop performance, highlighting the crucial role of service advisors in the estimation process. He stresses the importance of advisors not projecting their financial limitations onto customers, ensuring all necessary repairs are transparently presented. Key points include understanding customer needs, providing comprehensive estimates, building trust, and improving average repair orders. Coach Chris advocates for regular training, consistent processes, and leveraging technology like digital vehicle inspections. Sponsored by Shop Marketing Pros, the episode underscores the need for continuous improvement and effective communication to boost shop profitability.Introduction to the Episode (00:00:09)Coach Chris Cotton introduces the podcast and its focus on auto repair business improvement.Sponsor Acknowledgment (00:01:13)Thanks to Shop Marketing Pros for their tailored marketing services for auto repair shops.Navigating Challenges in Auto Repair (00:01:13)Discussion on the current challenges faced by auto repair shops and the need for improvement.Service Advisor Issues (00:02:47)Exploration of problems arising from service advisors skipping steps in the estimation process.Selling with Their Own Wallet (00:04:05)Emphasis on service advisors not projecting their financial limitations onto customers.Importance of Comprehensive Estimates (00:05:15)Highlighting the need for transparent presentation of all necessary repairs and services.Role of Technicians and Service Advisors (00:06:31)Clarification on the responsibilities of technicians and service advisors in the estimation process.Wraparound Services Explained (00:07:50)Definition and importance of additional services that enhance primary repairs.Mileage-Based Maintenance Recommendations (00:09:13)Discussion on the significance of adhering to mileage-based maintenance schedules.Impact of Average Estimates on Repair Orders (00:10:28)Analysis of how average estimates influence average repair order metrics.Building Customer Trust (00:11:45)The relationship between thorough estimates and customer trust in the service.Revenue Growth Through Higher Estimates (00:12:56)Linking accurate estimates to increased revenue and profitability for auto repair shops.Creating a Perfect Estimate Process (00:14:04)Steps to establish a clear and effective estimation process for service advisors.Customer Interaction in the Estimation Process (00:14:04)Importance of warm customer greetings and accurate documentation of concerns.Digital Vehicle Inspection (00:14:04)Advocating for the use of digital vehicle inspections over paper methods.Preparing

What happens when a medical doctor becomes a tech entrepreneur? AI that changes everything! In this episode of the eCom Ops Podcast, Norbert Strappler talks with Jay Pandya, the visionary founder of AI startup Zingify and MVP Ventures. Jay shares his journey from medicine to tech, and how his passion for personal development led to the creation of Zingify. They explore AI's applications in e-commerce, the future of AI in sales and customer interactions, and Zingify's innovative solutions for making expert knowledge accessible to all.

Send me a text!In this episode of the Simple and Smart SEO Show Podcast, I interview Katlyn Paskorz, the owner of KatydidPGH. We discuss her journey from an unfulfilling career in banking to becoming a WordPress designer and SEO expert for small business owners. Key points include Katlyn's transition to SEO, the importance of talking to customers for creating effective strategies, and leveraging tools like Google Business Profile and Google Ads for optimizing web presence. Katlyn also shares practical tips like using Google Tag Manager with Google Analytics and creating local-customized content for better traffic conversion. We finish by highlighting the importance of gradually implementing SEO principles into everyday business processes and making SEO accessible and straightforward for everyone.Connect with Katlyn:LinkedInInstagramFree Website GuideFree Meta Description Guide0:00 Introduction and Guest Welcome00:17 Katlyn's Pittsburgh Connection01:27 Katlyn's Journey to Starting Her Agency03:05 The Creative Side of SEO04:10 Client Strategies and Packages04:54 Importance of Customer Interaction06:57 Leveraging Google Business Profile and Ads14:45 Using Google Tools for SEO17:51 Understanding Google Analytics for Small Businesses18:18 Setting Up and Tracking Key Metrics18:50 The Importance of Quality Traffic20:27 Optimizing Blog Content for Conversions22:22 Creating Conversion-Focused Content23:42 Leveraging LinkedIn for SEO24:51 SEO Tips for Busy Entrepreneurs27:33 Conclusion and ResourcesSchool of Podcasting -Launch, Grow, Monetize Your PodcastYou're don't know where to learn to podcast. Now You do. Click the link.Listen on: Apple Podcasts SpotifySupport the Show.Search the Simple and Smart SEO Show podcast for something you heard! It's free!Apply to be my podcast guest!

Episode Summary: Ever felt the frustration of navigating customer service bots that just don't get your problem? Alex Levin of Regal.io understands this pain all too well and is transforming customer interaction with a human touch. He shares his journey from working to build Angie's list to cofounding Regal.io, getting customer feedback in the early days and growing sales to $3M ARR in the first year. Here's what you'll discover:After taking Angie's List from 1 million to 1.5 billion, why Alex craved the startup world.The founding story of Regal.io and its mission.How personalized customer interactions can drive sales.The importance of a hands-on approach in the early stages of a startup.From Angie's List to Regal.io: The Founding Story After helping Angie's List grow from 1 million to 1.5 billion in revenue, Alex Levin yearned for the dynamic environment of a startup. Recognizing a gap in how companies interact with customers online, he co-founded Regal.io. “People were nervous about making big decisions online. What worked was actually talking with the customer,” says Alex. He found that for complex services, customers preferred real conversations to feel reassured and confident.Personalized Customer Engagement Regal.io was born from the insight that certain industries, like home services, healthcare, and education, benefit immensely from personalized customer interactions. At Angie's List, Alex saw that conversion rates improved significantly when customers had real conversations. He explains, “We had a team of 5000 people engaging directly with customers, but the tools were not made for proactively engaging them.” This meant using a large team to personally interact with customers, build trust, and guide them, even though existing tools weren't designed for this proactive approach.Building the Business Alex and his co-founder took a calculated risk, leaving their jobs to build Regal.io without a finished product. They validated their concept by showing potential customers mockups and iterating based on feedback before raising money. Alex emphasizes, “Don't raise any money until you've convinced yourself it's a real business.”Scaling and Sales Strategy Initially, Alex led the sales efforts himself, leveraging his industry knowledge and personal network and was able to close $3M in ARR the first year. When you are doing all the selling and decide you are ready for some help, he advises, “Get somebody to shadow you, see what you're doing, figure out how you're doing it.” This hands-on approach helped them get others up to speed more quickly.The Role of Human Interaction In a world increasingly driven by digital interactions, Regal.io stands out by emphasizing the value of human touch. “If you're lucky, people go to that one feature they like, and you end up spending years building that,” Alex notes. This approach has helped Regal.io grow rapidly, reaching significant milestones in a short time.Action Steps for CEOsEmphasize Personal Interaction: Identify areas where direct engagement can significantly impact customer experience and conversion rates.Validate Early: Before investing heavily, use mockups and direct customer feedback to refine your product concept.Build a Dedicated Team: Hire individuals who can shadow and learn from your sales process to create a scalable sales strategy.Making real connections with your customers can make a big difference. Alex Levin's journey with Regal.io shows how personal touch can drive business success. For more insights and detailed strategies, watch the full episode below.Chapters01:02 Guest Welcome - Introduction of Alex Levin, founder of Regal IO, and his journey from Angie's List to starting his venture.01:32 Regal IO Explained - Alex provides insights on Regal IO's conception from his experiences at Angie's List and the gap in the home services industry.02:48 Customer Engagement Realities - The revelation of conversational engagement increasing conversion rates and how Regal IO addresses this in various industries.05:03 The Human Touch in Digital - Discussing why despite digital trends, human interaction remains crucial in customer engagement and business dealings.05:56 Startup Leap - Alex shares the motivations for leaving a large company and deciding to build a startup addressing sales engagement difficulties.07:37 Founding Moments - Strategy behind launching Regal IO, including initial market research and the philosophy of avoiding premature funding.09:13 Entrepreneurial Grit - The importance of perseverance and adaptability in an entrepreneur's journey from concept to successful company growth.10:24 Sales Strategies - Alex reflects on the early sales approach of Regal IO and the lessons learned about pricing and building a sales team.13:23 Scaling Sales - From sales tactics at 3 million ARR to scaling up operations and transitioning to an enterprise sales model and channel partnerships.16:55 Customer-Centric Sales Structure - Alex stresses the significance of customer experience during onboarding and maintaining executive involvement in the sales process.18:39 Role of the CEO in Scaling - Alex advises CEOs on evolving their roles in sales strategy as their company grows, using both personal involvement and strategic delegation.20:14 Growth and Sales Team Evolution - An overview of how Regal IO went from a solitary sales front to a robust 30-member team tailored to market needs.24:10 Executive Participation - Navigating the balancing act in bringing senior executives into sales conversations to provide value and secure customer loyalty.27:30 Final Thoughts and Advice - Alex imparts final advice for CEOs on positioning their products in a cost-conscious market and ensuring they convey unique value.About GuestAlex Levin is Co-Founder and CEO of Regal.io. He leads the GTM teams. Prior to Regal.io, Alex was a product manager at Personal and Thomson Reuters, and then joined Handy (acquired by ANGI in 2018) as an early employee. At Handy and then ANGI Alex led growth and marketing. Alex grew up in New York and received his BA from Harvard.Social Links Connect with Alex on LinkedIn:https://www.linkedin.com/in/alexlevin1/REGAL LinkedIn: https://www.linkedin.com/company/regal-io/Check out Alice's website: https://aliceheiman.com/Connect with Alice on LinkedIn: https://www.linkedin.com/in/aliceheiman/

 TAKEAWAYSEntrepreneurial journey and successUpbringing and the influence of his parents' immigrant backgroundEarly experiences in sales and passion for the cell phone industryThe expansion of Krish's Verizon retail business and eventual saleKrish's transition to yoga and real estate developmentApproach to business and personal developmentMotivation and drive as an entrepreneurChallenges faced by Krish as an entrepreneur and his resilienceKrish's reflections on legacy and leaving a lasting impactRyan Alford's appreciation for Krish's story and future possibilities for the conversationTIMESTAMPSGrowth and Challenges (00:00:00) Krish discusses the importance of facing challenges and experiencing growth in life and business.Introduction and Background (00:00:40) Ryan introduces Krish V. Patel, and they discuss Krish's entrepreneurial journey and his impact on the business scene in Greenville.Early Entrepreneurial Experiences (00:01:56) Krish shares his childhood experiences and early exposure to entrepreneurship through his immigrant parents' various business ventures.Entry into Verizon Retail (00:05:24) Krish talks about his entry into the cell phone industry and his decision to join Verizon Wireless as a sales representative.Entrepreneurial Journey with Verizon (00:06:45) Krish details his journey from a sales representative to opening his own Verizon retail store, highlighting his rapid success and expansion.Learning and Growth (00:12:42) Krish discusses his pursuit of further education, including an executive program at Harvard Business School, and his goal to take his company to a $100 million level.Sale of Business (00:15:42) Krish recounts the unexpected offers to buy his business, the negotiation process, and the eventual sale of his Verizon retail stores.Post-Sale Entrepreneurship (00:18:29) Krish describes his post-sale experiences, including challenges in the Austin market and the eventual sale of the remaining stores.Reflection on Entrepreneurship (00:20:19) Krish emphasizes that his entrepreneurial journey was not solely about financial gain but about personal fulfillment and growth.The passion for entrepreneurship (00:20:36) Krish discusses the importance of finding passion over money and the transition from the wireless business to yoga.The journey of building Soul Yoga (00:21:08) Krish shares his journey of starting and growing Soul Yoga, focusing on creating a unique and high-quality experience for busy individuals.Diversifying business ventures (00:23:48) Krish talks about managing over $100 million in assets, including real estate development, property management, and fitness businesses.Drive and motivation (00:25:44) The conversation delves into Krish's personal drive and what motivates him as an entrepreneur.Challenges and overcoming obstacles (00:30:27) Krish discusses the challenges he faces as an entrepreneur and how he approaches solving problems and maintaining a positive mindset.Legacy and impact (00:33:52) The conversation shifts to the impact Krish wants to leave behind and the importance of focusing on people and relationships.Future plans and inspiration (00:38:46) Krish talks about potential future episodes, his willingness to share, and how he aims to inspire others through his experiences. If you enjoyed this episode and want to learn more, join Ryan's newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford.

Dave and Matt (Marketing Manager at Exit Five) share this week's most popular topics, lessons, and learnings across the community. They coverSelling out our in-person event ticketsStrategies for getting more online reviewsHow to think through structuring your marketing teamLive chat on websitesPS. We'd love to get your questions and feature you on this podcast. Have a hot topic, a burning question, or just want to say hi? Send us a voicenote at hi@exitfive.com, and we will feature you on the show. Emails are fine too, but a voice note might get you on the pod :)Timestamps(00:00) - Intro and in-person event craziness (06:16) - Review Management Strategies (09:43) - Integrating Reviews into Marketing (12:03) - Team Composition and Hiring Strategies (19:47) - Leadership and Feedback Dynamics (23:11) - Balancing Depth and Oversight (24:41) - Chatbots and AI in Customer Interaction (28:54) - Evaluating Marketing Tools and Strategies (31:39) - Future Opportunities and Reflections Send guest pitches and ideas to hi@exitfive.comJoin the Exit Five Newsletter here: https://www.exitfive.com/newsletterCheck out the Exit Five job board: https://jobs.exitfive.com/Become an Exit Five member: https://community.exitfive.com/checkout/exit-five-membership***Today's episode is brought to you by Apollo.io. If you share a pipeline goal with your sales team, then you care about the deliverability rate of your team's outbound emails. No email visibility means no meetings. This is the “silent nightmare” for marketers. You often don't even know this is happening. And the most common cause of it? It's actually an easy one to fix: you're not using the right tool. That's why 100s of marketers at companies like Mutiny are switching to Apollo.io. Apollo has every tool you need to power your entire outbound and inbound motions (yes that's right, I said inbound emails too - you can see how Ashby does it on Apollo's site).Marketers using Apollo have seen email deliverability jump from 62% to 98% after making the switch... 98%! That means more replies, more meetings, and of course, more pipeline.Want to see what type of results you can get? Head over to apollo.io/exitfive and start using it completely for free. You don't even need a credit card to get started.***Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.They give you unlimited podcast editing and strategy for your B2B podcast.Get unlimited podcast editing and on-demand strategy for one low monthly cost. Just upload your episode, and they take care of the rest.Visit hatch.fm to learn more

Join us as we explore the three core areas of sales coaching: Sales Planning, Activity Management, and Face-to-Face Prospect and Customer Interaction. Within each area, we identify keystone habits that serve as the foundation for achieving outstanding sales goals and fostering a strong company brand.

Welcome to the SyncSpider Ecom Ops Podcast! Today, we're thrilled to have Jason Friedman from CXFormula joining us. Jason is renowned for revealing untapped business potential, particularly in e-commerce. Intriguingly, this potent secret key is already within your grasp. Want to find out how simple and boring could be the key to success? Are you eager to discover how? Join us as we delve into this exciting exploration!

In this episode, Jeff Compton sits down with Dan Licharson to talk through the complexities of customer service in the automotive industry. Dan shares a personal ordeal at a dealership that mishandled his truck's service and failed to provide the support he expected. Throughout the episode, they critique the inconsistencies in warranty work and customer care, emphasizing the importance of quality service and transparency.  Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff 

Adam Sawyer, Doug Stevenson and John Toledo have more in common than the title of 2024 National Western Stock Show Angus Pen and Carload Show judge. During this episode you'll hear what the trio thinks about the best way to create the right animal for the right time, how to get a little bit better every day and how it felt to wear that judge's pin in Denver.   HOSTS: Mark McCully and Miranda Reiman GUESTS:  Adam Sawyer, A & B Cattle, Bassett, Neb., and his wife Jenessa work alongside Adam's mom, Becky, to manage the family's registered seedstock operation. They're raising the next generation of Angus breeders, as their sons Augustus and Truett grow up in the Nebraska Sandhills. Doug Stevenson, Basin Angus Ranch, Reed Point, Mont., was active in the National Junior Angus Association and attended Montana State University before graduating from law school and returning to his family's ranch in the Judith Basin. In 2010, Doug and his wife, Sharon, and their three daughters, moved to eastern Montana, where today, along with their growing family, have various roles in Basin Angus. John Toledo, Tri-T Farms/Toledo Ranches, Vasilia, Calf., got his start in the Angus business through 4-H. On his family's central California farm and ranch, he grew the herd, married his wife, Kelli (a fellow Angus junior), and they're now raising their son in the breed.  Don't miss news in the Angus breed. Visit www.AngusJournal.net and subscribe to the AJ Daily e-newsletter and our monthly magazine, the Angus Journal.

If you're shopping for books this Black Friday, here are the 15 most impactful books I read before and during my SaaS founder journey. From entrepreneurship to marketing and customer interaction, you'll have a lot to put on your Black Friday shopping list.My own work is available for 50% off on Gumroad for a few days, too. Use the code BFF for Zero to Sold, The Embedded Entrepreneur, and Find your Following.And now, let's grow your library with the likes of Rob Walling, John Warrillow, Michele Hansen, and many more:This episode is sponsored by Acquire.comThe blog post: The podcast episode: The video: https://youtu.be/F9iIxqtvNUIYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Nothing is more vital in cleaning than building trusting relationships with cleaning customers. Join host Angela Brown and guest Shari Cedar, VP of AK Building Services, to gain insights on fostering rapport and loyalty. Learn tips on clear communication, exhibiting competence, and providing top-notch service. Shari explains why taking the time to connect with clients as people first is key. Tune in for an engaging and informative discussion and gain the knowledge and inspiration you need to strengthen your bonds with clients, elevate your cleaning business, and ultimately secure long-term success in the industry. This episode is a must-listen for cleaning professionals looking to excel in customer service and build lasting trust with their clientele. Creating Trusting Relationships with Cleaning Customers Chapters: 00:00 Introduction and Excitement to have Sherry Seder as Guest  00:57 Difference in Customer Interaction between Residential and Commercial Cleaning  02:23 Various Methods of Checking in with Customers RESOURCES ----------------- The Ultimate Guide to Move In Move Out Cleaning - https://amzn.to/45RX0KZ How to Start Your Own House Cleaning Company - https://amzn.to/3Mlfe0I Starting a Business QuickStart Guide: The Simplified Beginner's Guide - https://amzn.to/47910bH Amazon Basics Tall Kitchen Drawstring Trash Bags - https://amzn.to/3MrZokW Magic Erasers from Mr. Clean Professional - https://amzn.to/49lKfeP (When available, we use affiliate links and as Amazon Associates we earn a commission on qualifying purchases.) *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  SOCIAL MEDIA --------------- *** CONNECT WITH SHARI ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/sharisolomoncedar/ *** CONNECT WITH ANGELA ON SOCIAL MEDIA ***  YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://www.Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@askangelabrown Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE CLEANING HELP? ------------- *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com SPONSORSHIPS & BRANDS ------------------- Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review *** ADVERTISE WITH US ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals *** SAVVY CLEANER BRANDS ***  SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental  https://TurnoverCleaningTips.com  FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com  HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com CREDITS -------------------------- Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editor: Anna Nikitchuk Show Producer: Anna Nikitchuk

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improve their profits.His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he's spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.SHOW SUMMARYIn this episode of Selling From The Heart, Joey Coleman joins Larry Levine and Darrell Amy on the Selling From the Heart podcast to discuss the importance of building strong relationships with both customers and employees. He emphasizes the need to move from transactional to transformational relationships and shares insights from his research on the first 100 days of a customer's experience. Joey also highlights the connection between employee experience and customer experience, and offers practical strategies for improving both.KEY TAKEAWAYSBuilding personal and emotional connections with customers is essential for transforming transactional relationships into transformational ones.The first 100 days of a customer's experience are crucial for establishing a strong foundation and reducing fear, doubt, and uncertainty.Handoffs between salespeople and account managers can be improved by ensuring clear communication and maintaining emotional connection.Employee experience is just as important as customer experience, and everyone in the organization plays a role in creating a positive work environment.Salespeople have the opportunity to improve employee experience by elevating the status of their colleagues and recognizing their contributions.QUOTES"Selling from the heart is all about looking for the opportunities to not only identify, but develop and reinforce personal and emotional connection with the people we interact with." - Joey Coleman"When a human makes a purchase, their brain floods with dopamine. But almost as quickly as that dopamine floods their brain, it starts to recede, replaced by feelings of fear and doubt and uncertainty." - Joey Coleman"If the customer feels that the salesperson is still emotionally connected, is still involved, this can be something as simple as one of my favorite tools for handling this." - Joey Coleman"Happier employees equals happier customers. If your customers hate interacting with you, chances are your employees are going to hate coming to work." - Joey Coleman"We all play a role in employee experience. What's interesting is most of us have never thought about that." - Joey ColemanLearn more about Joey Coleman: LinkedIn: https://www.linkedin.com/in/joeycoleman1/Learn more about Darrell and Larry: Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/Website: https://www.sellingfromtheheart.net/Got a video about how you sell from the heart? Share it by texting VIDEO to 21000.Please visit https://www.sellingfromtheheart.net/ book to pre order your copy of the rerelease of the Selling from the Heart book. SUBSCRIBE to our YOUTUBE CHANNEL! https://www.youtube.com/@UCi6OCvGpgQjg8YXg0Hst4NAPlease visit WHY INSTITUTE:https://whyinstitute.com/Please go to WORK BETTER NOW:https://www.workbetternow.com/Click for your Daily Dose of Inspiration:https://www.sellingfromtheheart.net/dailyCheck out the 2023 Authentic Selling Challenge:https://authenticsellingchallenge.com/Get your Insiders Group FREE PASS here:https://www.sellingfromtheheart.net/free-pass

Jim, host of Check A Pro Radio & Podcasts, delves deep into leveraging videos, podcasts, and books to amplify the online presence of home service professionals. With Corey Berrier, they unravel strategies for credibility, the power of third-party endorsements, and the transformative journey from radio to video. Keywords: Jim, Check A Pro, Corey Berrier, podcasts, videos, online visibility, credibility, AI, customer interaction, third-party endorsements, books.http://theradiopitchman.com Support the showhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1https://www.amazon.com/Dark-Side-AI-Sales-Frankenstein-ebook/dp/B0BX6G5THP/ref=sr_1_3?crid=16J189ZUCE8K6&keywords=corey+berrier&qid=1678457765&sprefix=corey+berrier%2Caps%2C111&sr=8-3https://www.youtube.com/channel/UCrPl4lUyKV7hZxoTksQDsyghttps://www.facebook.com/corey.berrier https://www.linkedin.com/in/coreysalescoach/