Platform Diaries with Shane Williams

Bonnie and Clyde delve into my first book 'The Platform Owner's Guidebook' uncovering key themes and practical tips on mastering platform ownership. This episode covers navigating enterprise software like CRMs and ERPs, and highlights the critical role of a platform owner akin to a ship's captain. Learn about zero-based capacity planning, building compelling business cases, and leveraging networks, as well as the importance of understanding company culture during system implementation. They discuss my four levels of platform maturity - and explore the career journey of a platform owner. 00:00 Introduction to the Platform Owner's Guidebook 00:34 Meet Bonnie and Clyde: Your Reviewers 00:53 Navigating Enterprise Software: The Ship Captain Analogy 01:50 Building Your A-Team: The Key to Success 02:17 The Importance of Company Culture 04:20 Irreversible Decisions: Getting It Right from the Start 05:48 Purpose-Driven Implementation 07:03 Zero-Based Capacity Planning 09:37 The Power of Your Network 09:55 Learning from Others' Mistakes 10:48 Building Internal Relationships 11:54 The Concept of Dogfooding 13:31 Rewards of Platform Ownership 13:55 Shane's Platform Maturity Model 14:08 Level One: Rationalize 14:56 Level Two: Realize 16:26 Level Three: Amplify 18:09 Level Four: Becoming Missionaries 19:18 Conclusion and Call to Action Bonnie and Clyde are AI generated characters. Their voices and their review were created using Google NotebookLM. I've made no edits; and it's not entirely correct but I think an interesting listen. Get the Platform Owner's Guidebook - https://www.shanewilliams.com.au/book

In this special "lost episode" of Platform Diaries, host Shane Williams sits down with Nathanael Small, Leadership Adviser and Founder of Work2Live, to explore the art of sustainable business growth. Recorded in August 2022 this episode is packed with timeless insights on how founders can scale their companies without losing sight of their core values. Nato shares his expertise on achieving fast yet sustainable growth, the key transition from small founding teams to "teams of teams," and how exceptional customer experience can drive word-of-mouth success. If you're looking to scale organically and avoid the pitfalls of unsustainable growth, this episode is for you.

You've scaled your business and its time to sell; how do you find the right buyers and get the best price? Lowell Ricklefs has decades of experience in selling B2B SaaS businesses; both as an entrepreneur and as an M&A advisor. Lowell shares some of the common mistakes to avoid as well as his secrets to success. Lowell Ricklefshttps://www.linkedin.com/in/lowellricklefs/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/founders See omnystudio.com/listener for privacy information.

Few founders or investors like the prospect of devaluing a business; but with market sentiment cooling how do you raise enough to continue to run and grow the business while avoiding a down round? Melissa Widner, CEO at Lighter Capital, is an experienced entrepreneur and investor who has lived life on both sides of the equation. We discuss the concept of revenue-based financing and how it's being leveraged by businesses to enable continued growth between valuations. Lighter Capitalhttps://www.lightercapital.com/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

You're a founder who's hired a bunch of sellers to help you drive revenue, but the business is still overly reliant on your ability to sell. How do you successfully scale your sales capability? Mark McInnes, sales capability consultant and founder of Sales Development As A Service, shares the common mistakes founders make in scaling their sales capability and the simple 3-step method to success. Sales Development As A Servicehttps://sales-dev.com/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

If you're going to scale, no matter what kind of business you are in, you need to know how much money it is costing you to deliver each $1 of revenue. Michelle Kvello, Founder and MD of Lantern Partners, discusses why keeping an eye on margin is critical to scalability, what numbers investors care about, and her tips for where to focus for both service and product businesses. Michelle Kvellohttps://michellekvello.com/  SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

Motivating employees to join and stay with your business is a challenge. Employee Share Options Plans are increasingly being adopted in Australia but do founders and employees really understand them? Steve Grace, founder and CEO of The Nudge Group, joins us again to try and demystify ESOPs and share's his lessons from implementing them in his businesses. The Nudge Group – https://thenudgegroup.com/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/founders See omnystudio.com/listener for privacy information.

It's not uncommon for founders to assume their founding team will be with them for the entire journey; but the reality is that some people move on, and others hang around that shouldn't. Steve Grace, founder and CEO of The Nudge Group, shares the lessons from his three businesses about how to successfully navigate the team transformation from startup to scaleup. The Nudge Group – https://thenudgegroup.com/ SHANE'S FREE E-BOOK The Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

Australia is experiencing record employment rates. The competition to secure the best software engineering folks is pushing salaries out of reach for many scaling businesses. Aidan Scott, co-founder of Resync Digital, shares his perspective on how to successfully and cost effectively leverage offshore resources to enable scale. Aidan Scott: https://www.linkedin.com/in/aidanscott/ SHANE'S FREE E-BOOK The Platform Owner's Guidebook http://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

In Australia there's a lot of investment terminology that's perhaps misused or open to interpretation. Cam Walshe Co-founder and MD of Pitch VC sheds some light on what the investment round terminology really means, how he helped Mr Yum with their US$65m Series A, what investors look for in a startup, and his tips to securing your next round.   Cam Walshe: https://www.linkedin.com/in/cwalshe/Pitch VC: https://www.pitchvc.co/   SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

They say the behaviour you walk past is the behaviour you accept. But performance and behaviour conversations are difficult, especially in growing teams. Damien Gooden, CEO of HR Central, shares his perspectives on how to approach difficult conversations (and what might happen if you don't). Damien: https://www.linkedin.com/in/damiengooden-hr-hris-franchise-small-business/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

You have a fiduciary obligation to keep your investors updated; but it doesn't need to be a chore. Nathan Beckord has spent his 20-year career raising capital for startups. He shares his tips on how to use your investor updates as marketing that makes subsequent rounds seamless, and the secrets to a killer update. Nathan Beckord: https://www.linkedin.com/in/nathanbeckord/ Foundersuite: https://foundersuite.com/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/foundersSee omnystudio.com/listener for privacy information.

Description: Not since the dotcom boom and the GFC have we seen such significant headwinds for startup growth; but in every disruption, there exists opportunity. Alastair Blenkin, Founder and CEO of ProcurePro, discusses how macroeconomic factors are impacting both tech startups and the construction industry, and some of his lessons learned from building two vertical SaaS platforms that will enable founders to navigate these headwinds. Alastair Blenkin: https://www.linkedin.com/in/alastairblenkin/ ProcurePro: https://procurepro.co/  SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/founders  See omnystudio.com/listener for privacy information.

Cyber-attacks, ransomware, phishing – any of these could be targeted at your business or at your customers via your business. How do you respond? Grant Chisnall is a crisis advisor who guides leaders through events like cyber-attacks, major outages, product recalls, pandemics and natural disasters. Grant shares his perspective on why scaleups are a soft-target for cyber criminals and how founders & CEOs can be prepared. Grant Chisnall: https://www.linkedin.com/in/grant-chisnall/ Book: https://leftofboom.com.au/boom-or-bust/ SHANE'S FREE E-BOOKThe Platform Owner's Guidebookhttp://www.platformdiaries.com/founders    See omnystudio.com/listener for privacy information.

You've taken your business to a position where it's ready for major investment from outside. But, are you ready? Shane Williams has seen common mistakes of start-ups looking to scale-up, the least of which is not having the right technology systems and foundations in place to get there. Shane's spent 20+ years in the tech industry, including in News Corp and REA Group. He's done the hard yards himself from the inside, and now he's on the outside helping businesses looking to scale rapidly. Normally, Shane's the host, but in this episode the spotlight is on him. Shane's producer, Chris Ashmore, quizzes him about the industry and how founders can simplify their adoption of tech platforms. FREE E-BOOK The Platform Owner's Guidebook http://www.platformdiaries.com/founders Chris Ashmore Media https://chrisashmore.media/ See omnystudio.com/listener for privacy information.

Is there more than one path to getting investment for your startup? How do you, as an investor in your own business, ensure a solid return? Jordan Green, serial entrepreneur, and a founder of Melbourne Angels discusses the options and consequences for startup funding and tips for founders to successfully start, grow and exit a business. Melbourne Angels: https://melbourneangels.com/ Platform Owner's Guidebook: https://www.shanewilliams.com.au/book   See omnystudio.com/listener for privacy information.

In the early stages of a start-up, the founder and early team wear many hats, but as the business scales we often need to call in the experts. Seb Poole, co-founder and CEO of Frankie Health, shares his perspective on how to identify when you need help and how to make sure you find the right consultant. Seb's LinkedIn: https://www.linkedin.com/in/seb-poole/ Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

When the vision that drives a founder to create their start-up isn't serving the market, how should they respond? Craig Crowther CEO at Cahoot Learning shares his insights into how to strike a balance between achieving your vision and adapting to the market when scaling up. Craig's LinkedIn: https://www.linkedin.com/in/craig-crowther-cahoot/ Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Getting your pitch right can be the difference between changing the world and getting lost in the cracks. Ferdi Reynolds is an entrepreneur, founder and investor with SuperSeed ventures who shares the inside word on what investors look for in a pitch, the common mistakes founders make, and the secrets to success. Ferdi Reynolds: https://www.linkedin.com/in/ferdinand-reynolds/ Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

What differentiates a legendary founder? Mary Butler is a people strategy expert who specialises in enabling founders and scaleups to build legendary leadership capability. We discuss the importance of people strategy, how to identify if you're a legend or a liability, and the 4 Rs that enable successful people leadership in scaleups. Mary Butler : https://www.marybutler.net Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Building a scalable product and proving the market is difficult, but scaling a business is harder. Whilst start-ups are often proudly scrappy, it takes a whole new level of maturity to achieve scale. Nigel Dalton, once described as the godfather of Agile in Australia, is a social scientist in the Digital Transformation and Operations Team at Thoughtworks. Nigel shares his views on the importance of ‘playing-up' – a growth mindset that sees you thinking and executing one horizon ahead of your actual growth; using and implementing SaaS platforms to enable scale. He also explores why having a platform strategy is so important to scale-ups, dealing with complexity and uncertainty, and the steps to success. Platform Owner's Guidebook: https://www.shanewilliams.com.au/book  See omnystudio.com/listener for privacy information.

More than ever before, the focus of scale-ups on their data privacy posture is critical. With the increasing demands of regulators to secure personal data, the increased awareness of consumers about the privacy and the death of 3rd party cookies many businesses conducting ecommerce are struggling to keep pace. James Taylor is an authority on the space. He is founder and CEO of Particular Audience, and draws from a broad experience a founder and investor in several startups across APAC, UK and India. We discuss the challenges and solutions around data privacy that are facing the ecommerce industry. James: https://www.linkedin.com/in/jameswstaylor/ See omnystudio.com/listener for privacy information.

There's any number of theories on how to scale engineering, but only those who've been on the journey can truly tell what works and where to tread lightly. Chris Venter CTO at REA Group shares his experiences on scaling engineering teams beyond Dunbar's number and how to enable both flow and optimisation. Platform Owner's Guidebook: https://www.shanewilliams.com.au/book  See omnystudio.com/listener for privacy information.

Jamie Pride is founder of ‘humanly agile' and author of ‘Unicorn Tears: Why Startups Fail & How To Avoid It'. Former CEO of realestate.com.au, Jamie shares his perspectives on how scale-ups should approach organisational design learned from his 20 years across consulting, founding of six start-ups, and as an investor who's raised more than AU$20m in capital. Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Recorded in November 2020 as research for the book that would become ‘The Platform Owner's Guidebook' Nigel Dalton social scientist, AI thought leader and the ‘Godfather of Agile' shares his experiences of implementing complex s Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Recorded in October 2020 as research for the book that would become ‘The Platform Owner's Guidebook', Mike Kasparian is CIO at Forrester Research shares his insights into the importance of governance and demand management to successfully deliver and support a customer-obsessed technology vision & strategy. Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Just like professional athletes, platform teams are expected to continually and consistently produce exceptional results. Is the secret to a perpetual A-Game hidden in martial arts? Frank Cuiuli, CEO of 8Squad, talks about how he combines martial arts and neurophysics to sustain high performance for his clients. He also offers a few tips for leaders on where to get started. For more about Frank Cuiuli – http://www.frankcuiuli.com/ Shane Williams – https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

It's not always the best idea that wins. Often, it all depends who has the best told story that captures the hearts and minds of stakeholders. Brooke Bainbridge, Business Development & Digital Transformation Manager at Castrol, shares her own story from growing up in the public bar in regional Victoria to leading digital transformation programs, and the key elements of a story that enable visionary human centred leadership. Brooke Bainbridge: https://www.linkedin.com/in/brooke-bainbridge-41276668/ Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Part 2 of 2 in a series on organisational design. When start-up's mature they experience the growing pains of success. Those who successfully achieve hyper-growth realise what got them this far won't scale, and so they adapt. Xero is one such organisation. Founded in Wellington NZ in 2006, it is now global powerhouse. John Railton, GM of Customer Platforms at Xero gives us some insight into how he's transformed their Salesforce platform practice to enable the next phase of business growth. John Railton: john.railton@xero.com Platform Owner's Guidebook: https://www.shanewilliams.com.au/book Team Topologies: https://teamtopologies.com/ See omnystudio.com/listener for privacy information.

Part 1 of 2 in a series on organisational design. Jason van Lint, Head of Delivery at Flybuys (Loyalty Pacific) knows the struggle and satisfaction of building high performing platform teams in large technology businesses. We discuss the recent changes being introduced at Flybuys and Jason's insights into how to successfully transform teams to an agile delivery model. Jason van Lint: https://www.linkedin.com/in/jvanlint/ Platform Owner's Guidebook: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

M&A activity creates both uncertainty and opportunity for businesses and platform teams. Nadia Herriott, Separation Stream Lead at Trustpower, shares some of the lessons from the trenches as she and her team navigate their way through a project to separate and then merge their retail business with the new parent company. Nadia Herriott LinkedIn: https://www.linkedin.com/in/nadia-herriott-36434776/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Many organisations attempt to drive value through data visualisation and reporting and yet end up never getting away from their individual spreadsheets. Mark Tossell, CIO and Principal Consultant at Visioneer360 share's his insights into what it takes to unlock data insights and truly drive transformational change with analytics platform implementations. Mark Tossell: https://www.linkedin.com/in/mark-tossell-051489101/  Visioneer360: https://visioneer360.com.au/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Rolf Krolke and his team build platform software that provides investigative analysis capabilities for organisations across the globe. Underpinning this platform is a raft of PaaS products that provide the foundation on which the business operates. But it wasn't always this way. Rolf shares his journey of overcoming the growing pains of a maturing digital business through standardisation of the technology stack and evolving the engineering practice to enable their business to scale. Rolf Krolke: https://www.linkedin.com/in/rolf-krolke-611b557/ Nuix: https://www.nuix.com/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

This is the fourth of a multipart series on selecting and working with System Integration Partners. Philip Moon, Senior Manager of ERP at REA Group shares his experience in selecting platforms and partners as well as his insights into blending your partner and internal teams, being clear on expectations and metrics around value, and how to leverage your partner to unlock innovation (even on an ERP). Philip Moon: https://www.linkedin.com/in/philip-moon-b9153438 The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

This is third of a multipart series on selecting and working with System Integration Partners. Matt Owens, Director of Sales & Marketing at Annexa shares a boutique partners perspective on how to approach potential partners and how to minimise effort but maximise value from the RFP process. Matthew Owens: https://www.linkedin.com/in/matthew-owens-b8542532/ Annexa: https://annexa.com.au/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

This is the second of a multipart series on selecting and working with System Integration Partners. Brendan Connolly, Head of Technology Sales @ Accenture ANZ shares a fresh approach to an RFP process, some tips on empowering your procurement team, and the benefits of collaborating on commercials. Brendan Connolly: https://www.linkedin.com/in/brendanconnolly/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book  See omnystudio.com/listener for privacy information.

The first of a multipart series on selecting and working with System Integration Partners. Lee Tsiamis, associate partner at IBM, shares a rare insight into the SI's perspective on partnership. We discuss the RFP process, how SI's juggle client objectives with their sales targets, new approaches to engaging partners, and the importance of trust in a partnership. Lee Tsiamis: https://www.linkedin.com/in/leetsiamis/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Digital transformation projects seem to be increasing in time and complexity, but in the post pandemic world, business leaders can afford little time to realise value. Paul Jackson of Sayers Group is a man on a mission to buck the trend. We discuss how organisations can adopt a platform strategy that enables rapid delivery of value and explore a real-world example of taking a retail internet service provider from concept to delivering services in less than 90 days. The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

“That person is capable of so much more”, “I just got lucky”, or “I shouldn't be here” - These are the manifestations of the Imposter Complex; that voice in your head that lets you believe you aren't good enough. Jen Brown shares her expertise on how the imposter complex plays out in both individual and team contexts and how leaders can achieve high-performance by tackling it in their organisation. Jen Brown: www.spartajen.com Linkedin: https://www.linkedin.com/in/spartajen/ Sparta Chicks Radio Podcast: https://www.spartachicks.com/radio/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

We often hear “people are our most important asset”, yet frequently leaders and organisations will rely on an EAP program to deal with the fallout of stress rather than catch it early. Mark Butler is a mental health expert and strategist who helps organisations build capability in their teams to get in front of those mental health issues that hinder peak performance. We discuss the measurable impact of stress in the technology space and how leaders can get on the front foot to combat burnout by creating psychologically safe workplaces. Mark: www.markbutler.com.au  or https://www.linkedin.com/in/mark-butler/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

Governance – it can bring on fear and loathing but it doesn't need to. Rob Pickering, GM of Technology at the AFL, offers a unique perspective on how to right-size governance for your context. We explore Rob's perspectives and recommendations derived from decades of multi geography experience in for-profit and for-purpose organisations across regulated and unregulated industries. The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book   See omnystudio.com/listener for privacy information.

Marketing technology (martech) is a rapidly evolving technology space. Nerida Cook, Director of Marketing, Data and Technology at Deloitte Digital shares her perspectives on building high-performing martech teams and how rapid changes in technology mean even the experts need to challenge their own experience. Nerida also provides insights into the big changes happening in Martech. Nerida Cook https://www.linkedin.com/in/neridacook/ The Platform Owners Guidebook by Shane Williams: https://www.shanewilliams.com.au/book See omnystudio.com/listener for privacy information.

A whole of business transformation can be a long, complex and expensive process – but there's a few critical must-do's to ensure success. Mark Geraghty, Executive General Manager of Membership at RACV shares the lessons from their 3-year transformation journey and his tips for navigating the storm. Shane Williams: https://www.shanewilliams.com.au/  See omnystudio.com/listener for privacy information.

Business transformation is hard work, especially if we lead with technology and forget the people. Rebekah Vesali, Transformation Implementation Director at WorkSafe Victoria, shares her experiences starting and recovering transformation programs and how she leverages her passion for people, underpinned by roots in Engineering and Lean Manufacturing to successfully deliver transformation programs in industries such as Banking, Energy and Government. Rebekah Vesali - https://www.linkedin.com/in/rebekah-vesali-133aa3/ Shane Williams: https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

Gavin Diamond MD of Box.com shares his career story to emphasise the non-linear nature of careers in the platform space. Gavin also discusses with host Shane Williams the concept of micro-credentialing, and how education is going through a revolution that is unlocking the power of diversity to deliver truly customer focussed customer value centred around empathy. Gavin: https://www.linkedin.com/in/gavindiamond/ Box: http://www.box.com/ Shane Williams: https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

Highly autonomous multi-disciplinary teams working towards a clear shared purpose – is this the utopia of high-performance platform capability? Rory Fitzpatrick, MD of Service-Now Elite partner CloudGo, is an entrepreneur who has built and led high-performing teams across Asia and the Pacific. Rory shares his perspective on the value of organisational culture and how autonomy and transparency thrive with contextual objectives and metrics. Rory - https://www.linkedin.com/in/roryf/ CloudGo - https://www.cloudgoservices.com/ Shane Williams: https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

With so many exciting roles and organisations to choose from, what set's your team apart from the rest? How will you attract and retain the right talent and IP in a competitive market? Ben Duncombe founder of Salesforce Recruitment firm Talent Hub discusses employee value proposition. Talent Hub – https://talent-hub.com.au/ Shane Williams: https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

Is your gym membership ‘expensive' or a good investment in your health? Getting value from your platform investment is often hinged on how well and often it's used. Andrew Price, Director of Product Management for Tableau Cloud at Salesforce, discusses the complexities of platform adoption and offers his opinion on how to succeed. Shane Williams: https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

Platform vendors have millions of customers but only a handful become their keynote clients. Rudi Khoury and Fisher & Paykel appliances are one such success story. Rudi discusses their journey from a small platform investment to a multi-cloud platform play serving customers globally across multiple channels. Rudi also lets us in on the secret to getting the most value from your platform and implementation partners. Rudi Khoury: https://www.linkedin.com/in/rudikhoury/ Fisher & Paykel: https://www.fisherpaykel.com/ Shane Williams: https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

You've heard terms like ‘no-code' and ‘low-code' used to describe SaaS platforms. So, surely, concepts like ‘architecture' have joined VHS and rotary dial phones, right? Steve Baines, CEO of Forcivity and Salesforce Certified Architect, discusses the criticality of good architecture principles and offers some practical advice for organisations. Forcivity https://forcivity.com/ Shane Williams https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.

Just like professional athletes, platform teams are expected to continually and consistently produce exceptional results. Is the secret to a perpetual A-Game hidden in martial arts? Frank Cuiuli, CEO of 8Squad, talks about how he combines martial arts and neurophysics to sustain high performance for his clients. He also offers a few tips for leaders on where to get started. For more about Frank Cuiuli – http://www.frankcuiuli.com/ Shane Williams – https://www.shanewilliams.com.au/ See omnystudio.com/listener for privacy information.