Travel Market Life

Can AI transform hospitality without losing its heart? In this episode of Travel Market Life, recorded live at the IHTF in Portugal, I sit down with André Doria, digital pioneer at PortoBay Hotels & Resorts, a 16-property Madeira treasure known for its soulful guest connections. Hailing from the stunning Madeira Islands, André reveals how his team crafted a custom AI to empower staff—predicting cancellations, streamlining operations—while keeping guest experiences warm and authentic. His passion for merging cutting-edge tech with ironclad security sparks a bold vision for AI in a people-first industryWe dive into PortoBay's recipe for fierce staff loyalty on an island where tourism drives 80% of the economy. André shares how experimenting with open-source AI has sharpened their edge, sidestepped data risks, and preserved hospitality's essence—like cherished guest postcards that still bring smiles years later.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What's fuelling travel and hospitality in 2025? I'm joined by experts Claire Steiner, Will Plummer, and James Clark to unpack insights from our last six episodes. From Instagram-driven bookings to new Labour laws, tech mergers, financial risks, and smart travel hacks, we're diving into what's shaping the industry.Giants like EasyJet and Jet2 are thriving as smaller operators falter amid mergers. Global tensions, trade tariffs, and shifting budgets are shaking up travel, yet spending is soaring. Is this hiding stagnation, or can niche players like eco-tourism startups shine? We're also exploring tax hikes, remote work's decline, and budget tips clients love.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Gregor Ritchie, Director of Optimum Hotel Management and CEO of Luxury Leisure Group, has poured 18 years into keeping country house hotels alive with heart and soul. From his early days as a porter in a grand Stratford hotel, he's fought to preserve these historic gems in a tough, ever-changing hospitality world, facing challenges like construction disputes for spa projects, pleasing high-net-worth owners, and tackling staff shortages amid rising costs.Gregor shares his hard-earned wisdom on what keeps these hotels thriving. He swears by a tight-knit management team, weaving tech into the timeless charm of human connection, and boosting income through spas, leisure breaks, and quirky bookings—without letting OTAs eat the profits. He reveals how a clever refurb can lift room rates by £50 without touching a bedroom and why high-value guests are the lifeblood of independents.Travel Market Life is produced by Urban Podcasts.

Hotels are racing into the tech age! AI makes check-ins fast and staff apps shine, while cloud tech is booming. Smart rooms? They're not quite ready, and guests might not mind. At the International Hotel Technology Forum 2025, I sat down with leading voices sharing bold ways to boost bookings, simplify stays, and unlock data's magic.Here's their take:James Lemon from Stripe: Simple payments win guests' hearts every time. Michael McCartan from IDeaS RMS: Smart marketing skyrockets your profits. Frank Wagner from ACT International: Cloud tech and data unlock huge gains. Carsten Wernetfrom SIHOT: Slick tools deliver seamless guest stays. Markus Mueller from Gauvendi: Sell rooms like Amazon—crafted for each guest. Expect top insights on how you can grow bookings, ease stays, and boost profits for your hotel.Travel Market Life is produced by Urban Podcasts.

Technology is reshaping travel and hospitality in profound ways. In this episode of Travel Market Life, I am joined by with Andrew Metcalf, CTO of Access Hospitality and a small hotel owner, about how AI is streamlining operations, the challenges of outdated systems, and the impact of industry consolidation. James Clarke from TravelZoo shares their switch to cost-effective off-the-shelf tech, while Claire Steiner discusses how technology empowers neurodiverse talent and young innovators. Will Plummer explains AI's role in preventing fraud.Our conversation tackles big questions: Can independent hotels stay competitive? How do we preserve hospitality's human essence amid advancing tech? It's an honest look at an industry in transformation.Travel Market Life is produced by Urban Podcasts.

Austin's Convention Centre is closing for a huge four-year overhaul. I check out how the city's tackling it—ripping it down and rebuilding right on the spot, no temporary setup, a move no other U.S. city has tried. In this episode, I'm joined by Steve Genovesi from Visit Austin, keeping tourism steady, and Josh Delgado from the AT&T Hotel and Conference Centre, stepping up his venue as a go-to event space. We dive into how Austin's hotels are teaming up to keep conventions rolling in the absence of a convention centre.Austin's not just hanging on—it's pushing forward. With a buzzing tech world, a growing airport, and a $30 million hotel refresh, the hospitality scene is hustling to keep the industry alive. This is a real insight into a city that thrives on collaboration.Travel Market Life is produced by Urban Podcasts.

This episode of Travel Market Life is recorded live at the International Hotel Technology Forum in Vila Mora, Portugal. While the weather might be rather grey, I'm joined by some of hospitality's sharpest minds—Diogo Vaz Ferreira from Clink Hostels, Tiago Alves from Belmond, Rohit Mishra from Park Plaza, and Luis Martins from SHR. Together, we're diving into how technology is shaking up the industry.We're talking about the big stuff: how automation saves time without ruining the guest vibe, the struggle of getting used to new tools, and keeping things personal in a world overflowing with digital noise. We discuss how hoteliers can streamline operations, cutting costs, and level up guest experiences.Travel Market Life is produced by Urban Podcasts.

Are you ready for the major shake-up in employment law?In this episode of Travel Market Life, we explore what these changes mean for travel and hospitality with expert Ami Naru, a 25-year veteran in travel employment law. We unpack the Employment Rights Bill, new flexible working rules, and a duty to tackle sexual harassment—with a 25% penalty hike if you don't.From practical tips to real-world challenges, this episode cuts through the noise to help you turn compliance into opportunity, no matter your business size.Travel Market Life is produced by Urban Podcasts.

Have you ever wondered what it takes to turn a secondary city into a hospitality goldmine? I'm diving deep with Neetu Mistry, Chief Commercial Officer at Cycas Hospitality, who's cracked the code on making hotels hum in places others might overlook.Neetu's a powerhouse—think commercial strategies for giants like Marriott, Hilton, and IHG under her belt—and she's steering Cycas' sprawling portfolio across the UK and Europe. In this episode we're unpacking how to spark demand where it's not obvious, like in Slough, where her team turned a pandemic-era launch into a community-driven success story. If you're into flipping the script on where hospitality can thrive, this episode is packed with insights you won't want to miss.Travel Market Life is produced by Urban Podcasts.

Ready to unlock the secrets of affordable travel and get the most out of your next trip? In this episode, we're sharing the ultimate travel hacks and strategies that'll save you both money and headaches. Host Ryan Haynes is joined by regulars James Clark, Claire Steiner, and Will Plummer, along with expert Katie McClure from Jack's Flight Club. Together, they'll reveal how to snag unbeatable deals, make the most of loyalty points, and uncover hidden gems that'll transform the way you travel.Whether you're planning a business trip, a dream vacation, or just want to level up your travel game, our practical tips will give you a fresh perspective on how to book your next journey like a pro.Travel Market Life is produced by Urban Podcasts.

In this episode of Travel Market Life, we're previewing the 22nd International Hotel Technology Forum, landing in Algarve, Portugal, March 18th-20th, 2025. It's your taster of what's ahead—hotel pros and tech pioneers exploring digital tools to shake up operations and guest experiences. I'll be hosting Stream B, from that first click to slick in-room tech.We've got Tiago Alves from Belmond teasing their PMS and POS digital revamp, and Magdalena Osmola from Villamora World blending neuroscience, AI, and a virtual marina concept. It's a sneak peek at how tech and human connection will redefine travel at the forum!Travel Market Life is produced by Urban Podcasts.

How is technology shaping the future of hospitality, and what does it mean for hotel businesses in a rapidly evolving digital world? In this Hoteliers' Voice episode, Alessandra Leoni, an industry expert with over 25 years of experience, shares insights on how hotels are adopting new technologies and staying competitive.Alessandra discusses her career journey from reception manager to leading commercial and IT departments in hotels, including Resident Hotels. She shares how technology has become essential to both guest experience and hotel operations, and how the workforce has adapted to digital changes. We also explore emerging tech like AI, mobile check-ins, and guest communication tools like WhatsApp, which are enhancing the guest experience and streamlining hotel operations.She offers advice on what hoteliers should consider when choosing tech solutions, emphasising scalability, flexibility, and integration to future-proof their businesses.Travel Market Life is produced by Urban Podcasts.

In this episode, we discuss how travel businesses can tackle financial challenges from new regulations, rising costs, and global economic shifts. I'm joined by experts Martin Alcock, Claire Steiner, James Clark, and Will Plummer to explore key issues shaping the future of the travel industry, including changes to national insurance and the upcoming budget.We cover pressures on business owners, such as higher costs for national insurance, business rates, and wages, while managing recruitment and employee needs. We also discus cash flow management in uncertain times and how businesses can stay adaptable. Martin shares his insights on upcoming regulatory changes and how to prepare for them. Plus, we explore the impact of mergers and acquisitions in the travel sector and the opportunities they may bring.Whether you're a small business or part of a larger company, this episode offers valuable financial insights to help you position your business for success in 2025.Travel Market Life is produced by Urban Podcasts.

How can AI transform the way short-term rental businesses manage operations and engage with guests? In this episode, we explore how artificial intelligence is revolutionising the short-term rental industry with insights from Vered Raviv-Schwarz, President and COO at Gesty, and Ben Duncan, Commercial Director at Host & Stay.We dive into how AI-powered tools are making a huge impact on guest communications, pricing strategies, and operations. From dynamic pricing to automating responses to guest queries, AI is streamlining processes, improving efficiency, and helping businesses optimise revenue. Ben shares his experience with AI in managing over 1,300 properties, explaining how AI is used for review management, guest messaging, and identifying revenue opportunities that were once missed.We also explore the growing importance of AI in helping short-term rental businesses scale while saving time and reducing manual labour. Vered shares the broader adoption of AI tools across the industry and how they've become crucial for managing the increased demands of guests and staying competitive in the market.Travel Market Life is produced by Urban Podcasts.

How can AI transform guest communication and streamline hotel operations? In this episode, we explore how AI is revolutionising the hospitality industry with Michiel de Vor, co-founder of Runnr.ai, and Maurits Bots, IT manager at WestCord Hotels.We discuss how AI-powered tools are improving guest interactions, reducing staff workload, and enhancing guest satisfaction. From engaging with guests on WhatsApp to offering multilingual support, AI helps hotels respond more quickly and efficiently, while also boosting upsell opportunities and operational effectiveness.Michiel and Maurits share their experiences of using AI in hotels, highlighting key benefits such as increased revenue, fewer mistakes, and improved customer experiences. They also discuss the future of AI in hospitality, explaining how it's moving beyond simple tasks like answering FAQs to managing hotel systems, including housekeeping and bookings. As AI continues to mature, it promises to be a game-changer in hospitality, empowering hotel teams to focus on high-value guest experiences while AI takes care of repetitive tasks.Travel Market Life is produced by Urban Podcasts.

How is the hospitality industry adapting to the changing world of social media and digital marketing?Andy Whiteside, Director of Digital Communications at 80 Days, shares insights on TikTok's growing influence among luxury hotels and the importance of YouTube Shorts. TikTok is no longer just for younger audiences - it's now a key search engine for travellers looking for specific hotel experiences.Andy offers practical advice for managing social media in-house and investing in training to help your team build a strong online presence. Whether you're a small hotel or a luxury brand, this episode highlights the key trends you can't afford to miss.Travel Market Life is produced by Urban Podcasts.

How is the hospitality industry evolving with new technologies and shifting consumer expectations? In this episode, we're at HOSPACE 2024, where industry leaders gather to discuss the latest trends in hospitality, technology, and sustainability. I'm joined by key figures like Jane Pendlebury, CEO of HOSPA, and other industry professionals including Alessandra Leoni from Resident Hotels, Robert Alley from BWH Hotels and Gemma Elizabeth Conway from Cotswolds Cottages and Gems who share their insights and experiencesWe dive into how AI is transforming hotel operations and the growing need for electric vehicle (EV) infrastructure in hotels. We discuss the challenges of embracing new technologies, the importance of staying optimistic about industry growth, and how smaller businesses can remain competitive.We also hear how hoteliers can make the most of events like HOSPACE, emphasising the value of being in the right networks and aligning with industry trends.WATCH: Travel Market LIVE at HOSPACE on our LinkedIn Live.Travel Market Life is produced by Urban Podcasts.

In this episode, we explore about how social media trends are changing the game for the travel and hospitality industry, and how businesses can keep up. With our regular review panel James Clark, Claire Steiner, and Will Plummer in this episode we are joined by social media expert Anneka Roberts from Finn Partners.We dive into the role platforms like TikTok, LinkedIn, and Instagram play in shaping business strategies, customer engagement, commercial success and recruitment. We explore community building on Facebook, the challenges of B2B marketing, and how WhatsApp is becoming a go-to for high-engagement communication.Plus, we discuss how blogs and long-form content might be making a comeback as a way to create stronger connections with audiences and learn some of the latest algorithm changes affecting content visibility.Travel Market Life is produced by Urban Podcasts.

How can hotels stay ahead in a rapidly evolving marketplace and effectively navigate the complexities of modern marketing? In this episode of Travel Market Life, we explore the key trends and challenges currently shaping the hospitality industry, with insights from experts at the Independent Hotel Show 2024.We discuss the vital role of data, personalisation, and branding in hotel marketing, with:Allard Alfrink from Cendyn,David Ohandjanian from Up Hotel AgencyCatt Mcleod of Elegant Hotel CollectionChris Bowling of BWH HotelsKalpdrum Raval from the Strand PalaceAs we explore the regulatory shifts impacting digital marketing and third-party cookie changes, our experts share strategies for leveraging first-party data and performance marketing to drive customer engagement and maximise revenue. We also reflect on the growing importance of branding and loyalty, particularly in encouraging direct bookings over OTA reliance.With insights and actionable advice hoteliers looking to adapt their marketing strategies, offering tools to boost visibility, personalise experiences, and stay ahead of industry trends.Travel Market Life is produced by Urban Podcasts.

We look back on our crystal ball gazing from January and reflect on how the year has evolved for our predictions before then look at the trends that will shape 2025. With Ryan Haynes, James Clarke, Claire Steiner and Will Plummer.We explore AI's lasting impact on staffing, pricing, and hospitality management, plus shifting consumer behaviours particularly a look at Will's prediction on the rise of staycations. James reveals why he's betting on multi-gen travel as a key trend for 2025, while Claire discusses the booming demand for wellness experiences.With economic uncertainty and new Labour regulations in the mix, we discuss how these challenges could reshape the industry. Plus, we each highlight a trend to watch in 2025, from all-inclusive packages to transparent pricing and small-ship cruising.Travel Market Life is produced by Urban Podcasts.

In this episode of Travel Market Life, I bring together top hospitality experts to explore the crucial role of technology in modern hotel operations.We explore how guest expectations are shifting, with 40% of travellers now expecting seamless, contactless experiences. Yet, as a recent ResDiary report reveals, many hospitality venues are still behind the curve. Nick Pilbeam shares how Queensway Hotels navigates the crowded tech landscape with a strategic approach, balancing guest experience and brand needs.Niels Mekenkamp dives into the power of data, showing how centralised systems can transform guest information into personalised services that drive loyalty. Jo Cook addresses payment tech, highlighting secure, integrated solutions that smooth the guest journey while keeping compliance in check. Finally, Jenna Oakenfall explains the importance of ongoing staff training to maximise the impact of these tech tools.With an interactive Q&A with hoteliers to wrap things up, we share actionable insights on tech adoption, integration, and personalisation in hospitality.Travel Market Life is created by Urban Podcasts.

Is the focus on average daily rate (ADR) helping or hurting hotel profitability? In this episode of Travel Market Life, we unpack the financial realities of today's hotel industry, recorded live at the Independent Hotel Show 2024.How much financial leakage are hotels experiencing? Is a focus on ADR detrimental to overall profitability? In this episode of Travel Market Life, we unpack the financial realities of today's hotel industry, look at financial performance throughout the business and how to improve revenue opportunities – including making growth in F&B and ancillariesRecorded live at the Independent Hotel Show 2024 withScott Turner, MD, Auden Hospitality reveals challenges in hotel food and beverage profitability, suggesting operational changes like outsourcing to combat high costs. Jonny Siberry, Group Revenue Officer, Sarova Hotels addresses evolving guest expectations, emphasising the need for hotels to adapt their marketing and pricing to attract cost-conscious travelers, especially post-Brexit.Nathan Pick , Director of Finance, Zetter Hotels, promotes in-house financial managementusing data-driven strategies to enhance profitability and create unique guest experiences.Vineeth Purushothaman, Consultant, White Sky Hospitality, highlights the impact of hidden costs from OTAs and loyalty programs on brand health, recommending data analytics to improve distribution strategies.Jutta Moore, MD, Moore Hotel Consulting advocates for dynamic pricing to optimiseoccupancy and revenue based on real-time demand.Profitability in food and beverage (F&B) dropped by over 30% in the last five years. Revenue Per Available Room (RevPAR) is up by 17% in Europe compared to January 2020, F&B revenue increased just 5%. In 2018, hotels' F&B profit margin stood at an average of 32%, but fast-forward five years and this fell 10 percentage points to 22%.Discover more https://www.audenhospitality.com/fb-report-h1-2024Travel Market Life is produced and managed by Urban Podcasts.

In this episode, we explore the upcoming HOSPACE 2024, HOSPA's flagship conference, happening on 14th November at the Royal Lancaster, London. This annual event promises to be a powerhouse of insights, networking, and cutting-edge discussions, bringing together leaders and experts to tackle the industry's biggest challenges.Expect fascinating panels and workshops covering hospitality trends and challenges, including:2024 Performance Metrics from BDO, Hot Stats and Venue PerformancePeople Priorities with leaders from the Dorchester and Be Inclusive HospitalityInnovation through Design with Nicola Rohn of SHR Group discussing the synergy between design and tech in boosting guest experiencesCollaboration and consultation - with Ruckus Networks' Steve Johnson on making successful technology buying decisions Nicola Rohn and Steve Johnson join me in this episode to share why HOSPACE is a must for hoteliers. Nicola talks about adapting to the rise of OTAs and the need for direct booking strategies, while Steve delves into the growing demand for personalised digital experiences and sustainability.Travel Market Life is produced and managed by Urban Podcasts.

In the words of Mustafa Gokcen from Cheval Collection “tech is not a cost saving exercise, tech is a tool that allows us to focus on other priorities.” As software and systems drive automation for greater operational and commercial efficiency, where do you draw the line at being effective? Maggie Bazemore provides insight into the relationship between an OTA and technology companies and the challenges involved with developing and maintaining integrations and how hoteliers seek product recommendations. We also look at the trends that are shaping hotel technology. Mustafa shares his thoughts and perspectives on integrations within the hospitality tech stack and Jon Siberry from Sarova Hotels explains the journey they went through for a successful payment tech implementation. Among the Hospitality Discussions with 20 hoteliers and experts, we explored the following questions:How do you identify if you need a new system and/or tech partner? How do you assess and secure the budget required?What is the research and decision-making phase? Who is involved and why?What is your opinion on market access to the right type of vendors? How easy is it to find suppliers?What are your top frustrations with the vendor market and sales process?What systems and tech are you looking to procure?Key factors of consideration from hoteliers included:Challenges of integrating various technology systems in hospitality.Importance of seamless system integration for managing rates and availability.Evaluation criteria for selecting technology vendors.Challenges faced during technology implementation and vendor coordination.The significance of local support in technology solutions.The impact of technology on enhancing the guest experience in hotels. Thanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), Jon Siberry (SarovaHotels).Travel Market Life is produced and managed by Urban Podcasts.

With so many changes in digital marketing, but the importance of a direct booking strategy - hotels are having to develop a marketing programme that constitutes multiple guest touch points working with an increasing number of third parties.David Ohanjanian details the changes on Google and the impact this is having on marketing spend and activity with the development of Performance Max and EU regulation updates with the Digital Marketing Act that affects the visibility of hotels while making big brands like Booking.com gatekeepers.Nick Hurley provides booking trends from Travelzoo as leisure travellers look for the perfect deal and how hotels can leverage more bookings with half board offerings or experience led stays packages which led to one Cornish hotel improving bookings by 516% without compromising revenue. We also discuss the importance of the local market as the willingness to travel reduces to 2 - 3-hour drive in 2024. Vineeth Purushothaman shares the opportunities for effective distribution and why it's important to look at cost of acquisition and team alignment. Key factors of consideration from hoteliers included:Changes in digital marketing strategies due to evolving technologiesThe impact of AI on search engines and hotel visibilityImplications of the Digital Markets Act (DMA) on hotel marketingBooking trends among leisure travelers and the shift towards experience-led staysImportance of local markets and price sensitivity in consumer decision-makingEffective distribution strategies for business and leisure bookingsDefining the cost of acquistionThe role of guest data in shaping marketing strategiesNecessity for seamless booking processes and technology integrationStrategies for incentivizing direct bookings to enhance revenue retentionThanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), David Ohandjanian (UPhotel Agency), Jon Siberry (Sarova Hotels).Travel Market Life is produced and managed by Urban Podcasts.

In this episode we tackle the major challenges that are reshaping the industry with expert insights from Camilla Woods, Head of Services at Hospitality Action, and Esmat Faiz, Associate Solicitor at Irwin Mitchell.We look at the impending changes in employment regulation that will impact the hospitality industry and the policies that matter for recruitment and retention. Esmat covers the six key pieces of legislature due to come in place under the new Government including Splitting Tips with staff, National Living Wage for 18-year-olds, Day one right to Unfair Dismissal, Change to Zero Hour contracts, right to request Flexible Working from day one, and protecting staff from Sexual Harassment. Camilla discusses mental health and the importance of having a framework in place and training to support employees, sharing some insightful data from its latest Take the Temperature Report.Hotelier key considerations included: The need for work-life balance and mental health training programs.Balance team cohesion from frontline onsite staff and back office flexible teamStrategies for improving employee retention, such as flexible work schedules and mentorship programs.The necessity for robust HR frameworks to comply with new employment laws.The need for career ladder transparency in the sector to encourage and support new joiners.Thanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), David Ohandjanian (UPhotel Agency), Jon Siberry (Sarova Hotels).Travel Market Life is produced and managed by Urban Podcasts.

In this episode, we look at where there is potential to drive more revenue in hospitality and accommodation businesses when the ADR has been maximised, other than occupancy - how can hotels increase spend per guest? Speaking to Scot Turner, Director at Auden Hospitality,we look at F&B, exploring where profit margins have seeped to an all-time low - and how businesses can improve opportunities. Scott explains the importance of looking at authenticity and sustainability, the role of technology and the evolving demand for healthy eating. Hotelier key considerations included:Skills management among team leadership and managementChallenges in data utilisation for identifying lost opportunities in F&BOutsourcing F&B or embracing food delivery services (like JustEat/Deliveroo)Need for hotels to adapt offerings to changing consumer behavioursHow to leverage revenue from EV Charging, Parking and Security/Deposit LockersThanks to our facilitators; Catt Mcleod (Elegant Hotel Collection), David Ohandjanian(UPhotel Agency), Jon Siberry (Sarova Hotels).Travel Market Life is produced and managed by Urban Podcasts.

What's really in store for the hospitality sector in 2025?In this live episode of Travel Market Life, recorded at the Rembrandt Hotel, we tackle the industry's biggest challenges and forecast what's next. Joined by industry experts Jane Pendlebury from HOSPA, Catt McLeod from the Elegant Hotel Collection, and JonnySiberry from Sarova Hotels, we dig into the forces shaping hotel performance right now.From the impact of weather patterns to the power of data-driven decisions, we explore how the industry is adapting to an ever-evolving landscape.Travel Market Life is produced and managed by Urban Podcasts.

What's driving the surge in luxury travel post-pandemic?In this episode of Travel Market Life, we sit down with Robin Lawther, Vice President of Expedia TAAP, to uncover the fascinating shifts shaping the future of luxury travel. With nearly 2,900 high-end agencies under his belt, Robin gives us an insider's perspective on how affluent travellers are redefining luxury in a post-COVID world.From the rise of "revenge travel" to the growing desire for personalised, once-in-a-lifetime experiences, we explore why high-net-worth individuals are more eager than ever to invest in extraordinary journeys. Robin explains how luxury travellers are turning away from cookie-cutter packages in favour of bespoke itineraries that reflect their unique preferences, making the role of travel agents more critical than ever.We also explore how luxury hotels are stepping up their game—offering everything from exclusive dining experiences to tailored resort credits that go beyond the typical five-star treatment. Robin shares how these partnerships between agents and hoteliers create seamless, unforgettable trips for clients who demand nothing less than perfection.Travel Market Life is produced and managed by Urban Podcasts.

What makes the Independent Hotel Show 2024 a must-attend event for hoteliers and industry leaders? In this special episode, I dive into the key themes, trends, and sessions set to shape this year's show, happening on October 15th and 16th at the Olympia in London.I'm joined by industry leaders Jane Pendlebury, CEO of HOSPA; James Clarke, the newly appointed Chairman of MasterInn Holders; and Glenn Wallace, Event Manager at Montgomery Group for HIS. Together, we explore the show's central theme, "Beyond the Hustle and Bustle," which emphasises not just guest experience but also the well-being of hotel staff and operators in today's challenging landscape.Travel Market Life is produced and managed by Urban Podcasts.

I sit down with Ivana Tagliamonte, the visionary owner of the enchanting Bellport Inn, as we explore how Ivana transformed this historic Long Island property into a modern, tech-savvy retreat that seamlessly combines old-world charm with cutting-edge guest experience technology. Ivana, driven by a passion for hospitality, shares how, together with her husband, she designed an exceptional guest experience without traditional training. Ivana tells me how the strategic use of technology allows them to manage the inn remotely, ensuring every guest enjoys a seamless stay—from smartphone self-check-ins to a digital guest book complete with local recommendations. The thoughtful amenities, including a cosy wood-burning hot tub and a self-service snack pantry filled with homemade treats, are only part of the puzzle. Ivana's commitment to blending technology with a personal touch is what truly shines through. Travel Market Life is produced and managed by Urban Podcasts.

Can affiliate marketing revolutionise your business strategy?Patrick Redder, Senior Key Account Partnership Manager at Awin, joins me in exploring affiliate marketing and its remarkable impact on cost reduction and bookings for H-Hotels. Patrick provides an in-depth look at how businesses can partner with various publishers to effectively promote their services, especially within the travel and hospitality sector. He underscores the critical role of selecting the right partners to reach specific audiences, transforming traditional marketing approaches.Christoph Peppers, Director of E-Commerce at H-Hotels, complements Patrick's insights by sharing how affiliate marketing has become a cornerstone of their e-commerce strategy, steering away from conventional channels like Google Ads. Christoph shares actionable advice for hoteliers and other industries eager to venture into affiliate marketing, emphasising the practicality of experimentation and proactive engagement to discover what works best.Travel Market Life is produced and managed by Urban Podcasts.

How do we genuinely support the mental health and well-being of hospitality employees in a challenging, post-pandemic world?Sean Wheeler, People and Culture Consultant at Sean Wheeler Consulting Limited believes a holistic approach, flexible working patterns, and the importance of understanding employees' personal lives all create a more enjoyable workplace. He stresses the critical role of internal and external support systems in maintaining mental health and overall well-being.Jeremy Gibson, Marketing Director at Hospitality Action, shares the specific mental health challenges hospitality workers face today and the vital role of their Employee Assistance Programme. Craig Prentice, Patron of HA, shares how their Walk for Wellbeing event is a unique initiative to raise awareness and promote inclusivity within hospitality.Travel Market Life is produced and managed by Urban Podcasts.

As group travel evolves and solo female travel surges, Judikaela Auffredou, VP of strategy at Cossette, and I explore some of the latest research that reveals how consumer attitudes, preferences, and behaviours regarding travel and tourism are changing and what this means to the industry.We explore the empowerment and self-discovery driving solo female travellers and examine the rise of slow travel, characterised by longer stays and deeper immersion as an antidote to rushed checklist-style tourism.For the full research from Cosette on Travel's Great Divide – download now.Travel Market Life is produced and managed by Urban Podcasts.

Mary Sue helped pioneer Santa Monica's local and sustainable food scene, popularising the city's farmer's markets. Starting her career peeling garlic and winning a James Beard and Julia Child award, Mary Sue is widely celebrated for her achievements in California and beyond. Mary Sue created The Women Chefs & Restaurateurs in 1993, a resource for female food professionals that offers scholarships, mentoring and networking opportunities. She also co-founded Regarding Her, a non-profit organisation devoted to the advancement of female food and beverage entrepreneurs in Los Angeles and beyond. In this episode, we will learn more about her perspective to get more women and leadership in hospitality.Travel Market Life is produced and managed by Urban Podcasts.

Speaking with Sam Weston, Marketing Director – 80 Days – full service creative and digital marketing agency for hotels and travel, we look into how hotels and travel can tap into the latest consumer trends driving creative marketing.We explore: 1.    Consumer behaviour informing marketing and creative strategies 2.    Three trends influencing travel and hospitality marketing: Authenticity, Vibing and F&B3.    How to resonate with guests Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode, we speak with  Pelumi Nubi, travel content creator and solo traveller about the world of solo travel. We look at;Why is solo travel so appealingPelumi's travel from London to Lagos - the first black woman to drive this journey The challenges as a solo travellerHow  the industry can better cater for solo (women) travellers Connect with PelumiInstagram: https://www.instagram.com/pelumi.nubi Twitter: https://x.com/peluminubi_ TikTok: https://www.tiktok.com/@pelumi.nubi LinkedIn: https://www.linkedin.com/in/pelumi-nubi YouTube: https://youtube.com/@peluminubi_  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode of Hoteliers' Voice Season 4, we speak with Henrique Tiago de Castro, former General Manager, EVOLUTION Cascais-Estoril Hotel in Cascais/Lisbon about the importance of cultural awareness as a hospitality professional, and developing leadership skills in the industry Following his presentation at IHTF 2024, we discuss 1.    Why it's important to understand cultural settings2.    Being a professional in hospitality 3.    Growing and developing hospitality careers4.    Making hospitality more appealing5.    The difference in lifestyle hotelsAt IHTF 2024, Henrique spoke on Localisation vs globalisation: Blending global branding and cultural identity • Establishing a worldwide presence while connecting with local audiences • Crafting memorable consumer experiences and showcasing a unique service • Customising brand messages and experiences and maintaining brand relevance in a changing landscape Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we're looking at Solo travel. First we'll tackle the news then dive into solo travel with a look at the trends and numbers followed by interviews withKerry Gallagher, MD, Silver Travel Pelumi Nubi, content creator And - we cannot end the show without our Quick Quiz.Booking.com faces new probe into claims it misled customersThe consumer watchdog Consumentenbond said Booking.com left out tourist taxes and supplements from its advertised prices and falsely claimed that hotel rooms were almost sold out.Expedia lets influencers cash inExpedia Group has introduced Travel Shops, a way for influencers and other content creators to earn commissions when travelers book their recommended hotels.Travel Trends 2024: Breaking BoundariesPassengers traveling: An all-time high of about 15.9 million Americans traveled internationally in Q1 2024 while Japan welcomed over 3 million passenger arrivals in March 2024Consumer spending: As of March 2024, nine out of the last 10 record-setting spending days in the global cruise and airline industry were in 2024Leisure for longer: Tourists spend more time on vacation, by about one extra day relative to pre-COVID trends, particularly for lower-cost destinationsTraveling for events: Memorable events are driving travel trends, whether it is for concerts or sporting events - look out for a rush of travelers to Munich for the opening game of the European ChampionshipTop gainers: Japan, Ireland and Romania experienced the strongest growth in share of spending from tourists relative to last yearBournemouth, Christchurch and Poole region considers local visitor chargeUnder the current proposals, a charge of £2.40 would be added to a guest bill per room, per night, equating to roughly £10 over four nights.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

We are joined by Sofia Muntaner, Senior Brand Manager Melia Hotel International for Zel and Innside brands with approx 45 properties, as we delve into the world of hotel marketing and the complexities involved today.With 10 years at Melia, Sofia reflects on the changes and evolution in marketing and some of the key drivers to success as we discuss:1.         How marketing changed as a result of consumer trends and behaviour2.         marketing channels key to success with consumers today3.         How social media channels differ in performance, audience and engagement4.         The role of content5.         Use of guest technology and marketing systems  This episode is part of our Media Partnership with IHTF in which Sofia is presenting on the topic: Attracting the new wave of guests Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Hospitality Monthly Review Show - June 2024 edition - with our panel Jonny Siberry, Group Revenue Manager, Sarova Hotel Group and Thibault Catala, CEO, Catala Consulting, In this episode we look at European Commissions decision on hotel rate parity and booking.comAirbnb ditching experiencesInterview - Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry,: What is Drip-pricing? Interview - Sam Weston, Marketing Director, 80 Days, Marketing trends: Authenticity, Vibing, F&BThen  the Quick Quiz.EC designates Booking.com as a “gatekeeperhttps://www.hospitalitynet.org/viewpoint/125000219.html?utm_source=HNtoday&utm_medium=Email&utm_campaign=2024-05-24AIRBNB IS REMOVING 5,000 EXPERIENCES, CANCELLING FUTURE RESERVATIONShttps://www.phocuswire.com/airbnb-removing-dozens-experiences-canceling-future-reservationsListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

 We explore the trends and insights of the cruise sector from 2023 with Andy Harmer, Managing Director CLIA UK & Ireland following release of the latest research.Upshot – there's a lot of ships with cabins to fill! And cruising numbers for 2023 are upIn the latest research from The Cruise Lines International Association (CLIA), travelers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record:The total number of cruises taken rose from 1.7 million in 2022.The Mediterranean remained the top choice for UK and Ireland cruise-goers, with 35% traveling there, followed by 29% to Northern Europe and 12% to the Caribbean among the top three destinations in 2023.Exploration destinations saw a significant 53% increase in passenger numbers.The average age of cruisers from the UK and Ireland dropped to 55.1 years in 2023, down from 56.1 in 2022.The average cruise duration extended to 10.1 days, up from 9.8 days the previous year.28% of cruisers were part of larger multigenerational groups, spanning three or more age categories.Before setting sail, 65% of passengers enjoyed a pre-cruise stay at their departure location, while 52% extended their stay after their cruise. For more details on the research visit one of the following resources.https://www.travelandtourworld.com/news/article/cruise-lines-international-association-industry-surges-as-uk-and-ireland-hit-new-high-with-2-3-million-voyages/?utm_source=iContact&utm_medium=email&utm_campaign=travel-and-tour-world&utm_content=https://www.seatrade-cruise.com/ports-destinations/clia-mmgy-travelzoo-present-research-uk-ireland-cruisinghttps://cruising.org/en-gb/news-and-research/press-room/2024/april/latest-data-shows-uk-and-ireland-cruise-industry-continues-to-engage-entice-and-innovateListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Welcome to the post-IHTF podcast with a succession of quick fire interviews where we will hear fromHost - Ted HornerSteve Johnson - Ruckus NetworksAsam Nawaz - BeCauseSal Capizzi - Book4TimeJory Garcia - Flexkeepingand Chris Bowling from Best Western Hotels dives into multichannel marketingListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Simone Pourto, consultant, writer, and hotel tech futurist joins us to give his insights for the market. In the episode we discussHis love for Joy Division and Ian Curtis - and how Travel Market Life gave him an unexpected life opportunityNew s - Rebyu using the power of AITop 3 technologies on the horizon for the hospitality sectorHis frustrations with the hospitality technology marketWhere hotels need to double down their effortsPlus, insight to his latest book that has just been published on AmazonListen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we deep-diving into the Cruise sectorLatest insights and trends from Andy Harmer, Managing Director, CLIA UK & IrelandOpportunities and challenges in the sectorTravel Agent's perspective with Ellie Fowler, Director, The Travel Business With our expert panel - Claire Steiner, UK Director, Global Travel and Tourism PartnershipWill Plummer, CEO, Trust My GroupJames Clarke, General Manager, Travelzoo UKPlus guest panelist:  Cressida Sergeant, CCO, traveltek In the news – we discuss the gender pay gapGender pay gap ‘eliminated' for most travel industry rolesFEATURE TOPIC UK - Cruise:Latest research from The Cruise Lines International Association (CLIA) shows, travellers from the UK and Ireland embarked on 2.3 million cruise vacations, exceeding the previous record. According to data released on April 17, 2024:·      The total number of cruises taken rose from 1.7 million in 2022.·      The Mediterranean remained the top choice for UK and Ireland cruise-goers, with 35% traveling there, followed by 29% to Northern Europe and 12% to the Caribbean among the top three destinations in 2023.·      Exploration destinations saw a significant 53% increase in passenger numbers.·      The average age of cruisers from the UK and Ireland dropped to 55.1 years in 2023, down from 56.1 in 2022.·      The average cruise duration extended to 10.1 days, up from 9.8 days the previous year.·      28% of cruisers were part of larger multigenerational groups, spanning three or more age categories.·      Before setting sail, 65% of passengers enjoyed a pre-cruise stay at their departure location, while 52% extended their stay after their cruise. ·      Regarding attitudes and plans, a survey of 4,500 global holidaymakers showed:o   82% of cruise passengers expressed their intent to take another sea vacation, marking a 3% increase from 2019.o   71% of individuals who had never cruised before stated they would consider it in the future.   Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across different industry sectors for 20 years and explains his approach to the tech stack and what they are trying to achieve for the portfolio.  With 34 properties worldwide, we discuss:•          AI and automation deployment at CitizenM •          How they approach new tech to be an innovative hospitality brand•          The future of in-room tech and ensuring efficient hotel operations?•          The hotel tech stack and role of headless systems•          Industry frustrations and selecting a new tech partner•          Bringing experience to hospitality industryThis episode is part of the Media Partnership with IHTF, in which Bojan presents on: Charting new territories: A fresh look at future hotel innovation and advancements.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode we look into hotel technology and an IHTF review following the event in April, we look atF&B profitabilityPremier Inn Ad banAI in hospitalityRPA technologyApproaching the tech stackFuture of hospitality technology  We're joined by our regular panellist Jon Sibery, Group Revenue Manager, Sarova as he shares the challenges of F&B profitability and his time at IHTF.Tess Matisson, President and CEO of Zaplox shares er advice on approaching the tech stack and selecting the right systems Simone Puorto, industry futurist, author and consultant gives us the future of technology for hotels.  For Simone's book, visit AmazonHow to make hotel F&B profitableHotStats data shows that while room revenue per available room are up by 17 percent in Europe compared to January 2020, F&B is at just 5 percent. UK hotels saw a 2.8 percentage point drop in gross operating profit margin between 2019 and 2023, and of that, 3.1 percentage points came directly from food and beverage profitability as margins fell from 30 percent to 22 percent. Premier Inn ad banned for promoting rooms 'from only £35 a night' by advertising authority The Advertising Standards Authority said it was misleading to promote £35 rooms when only a small percentage of nights had such a low rate available. In the future, a higher percentage of rooms must be available at the advertised rate.  Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Travel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, revenue optimisation, and the significance of digitalisation and direct bookings:Henrique Tiago de Castro, GM at Evolution Hospitality's Cascais-Estoril Hotel, shares pre-opening challenges for Lisbon's only lifestyle hotel.James Lemon from Stripe dives into decision-making nuances between global brands and smaller groups in tech investments.Charlotte Newton teases IHTF Singapore's arrival, targeting APAC markets and potential expansion to the Middle East.Alberto Plaza of IDeaS Revenue Solutions emphasises the power of data-driven decision-making in hotel revenue management.Raimund Notz of Preferred Hotels & Resorts highlights tech adoption's role in enhancing guest experiences and revenue optimisation.Carsten Wernet, CEO at SIHOT Group, discusses cloud and SaaS systems' pivotal role in modern hospitality.Markus Mueller of GauVendi explores leveraging emotions and dynamic pricing in the booking process.Piergiorgio Schirru from Blastness stresses revenue management and direct bookings' importance.Gérald Lampaert of VERTU Hotels shares project management insights for tech adoption and expansion goals.Christoph Peppers from H-Hotels.com delves into the significance of affiliate marketing in driving direct bookings.Jon Siberry, Group Revenue Manager at Sarova, unveils AI's rising prominence and the concept of 'digital workers' in hotels.Matthew Prosser of Agilysys discusses the value of IHTF for suppliers in understanding industry challenges.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, where additional elements of the price being added or ‘dripped' as they move through the checkout process.Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry, including advising on consumer regulatory matters looking at investigations brought by the Competition and Markets Authority.We look atWhat is drip-pricingExamples of how it is used in travel and hospitality industryWhy drip-pricing is an issue for consumers and businessesWhat the UK government is planning to doThe risks for businesses if this policy comes inFor further reading check out: The UK government has made it clear that it wants to stamp out the most harmful forms of ‘drip pricing'. On 24 January 2024 it announced that it would bring forward new legislation banning hidden fees. The policy justification behind the new rules are as follows:Drip pricing undermines price transparency and make it difficult for consumers to make informed purchasing decisions based on the price of a product or service andIt also limits price competition because businesses often compete on misleading headline prices rather than the price which consumers must pay in practice.https://www.bbc.co.uk/news/business-68075851https://news.sky.com/story/drip-pricing-three-psychological-reasons-we-fall-for-the-technique-and-how-to-resist-the-it-12959042https://www.thesun.co.uk/travel/25491349/hotel-costs-drip-pricing-extra-fees-charges-holiday/#:~:text=HOTELS%20have%20been%20accused%20of,the%20overall%20price%20actually%20is.https://www.morningadvertiser.co.uk/Article/2024/01/25/Hospitality-sector-welcomes-legislation-to-ban-drip-pricinghttps://travelweekly.co.uk/news/air/government-confirms-plans-to-tackle-drip-pricingNote that DBT also commissioned a detailed report estimating the prevalence and impact of online drip pricing in certain sectors – including hospitality and travel.Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

For the Travel Monthly Review Show - April 2024 edition -  with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK), In this episode we'll tackle:Latest industry developments: Spain's traveller numbers, Dynamic pricing and loyalty schemesA look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with Maggie Bazemore, Knowledge Management Director | Mr & Mrs Smith James Lemon, GTM | Global Industry Lead - Travel & Leisure - StripePeter Gerstle, Business Solutions Director, Head of Travel Loyalty, CollinsonREFERENCESSpain to tackle decrease in UK visitor durationsDynamic (Surge/Demand) Pricing Is Coming for Everything in TravelAVIS BUDGET GROUP REVAMPS ITS LOYALTY INITIATIVEExpedia Group launches single loyalty programme but Hotels.com customers will earn less Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai.Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.   In this episode, he explains the moment he realised that hospitality is more than rooms and services and the impact this has had on his perception of the role of technology and strategic development. He shares his progression from IT to hospitality IT and how he approach leadership and recruitment.  Through our conversation we learn;What is misunderstood about technology in the accommodation marketHow the mindset and culture in hospitality needs to change/adaptHis area of focus and investment in techManaging to improve IT resources and find the best talentWhat makes a good tech vendor partnerMustafa will be speaking at the IHTF 2024 which Travel Market Life is a media partner   Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/ Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/ Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/