Travel Market Life

Coming live from the UK Hotelier Roundtable Roadshow - this conversation comes from Whittlebury Park, with our hotel host Bradley Spillman, Senior Digital and Marketing Manager, alongside and a panel of experts. We look into how a family-run estate is using data, design and technology without losing that human, hospitality feel.Featuring David Ohanjanian from Up Hotel Agency, Sharon Cowler of Netaffinity, Prem Jethwa-Odedra from Biteluxe, Alessandra Leoni from Focus on Hospitality, Scot Turner from Auden HospitalityWhat We Explore- Personalisation & Story: How Whittlebury Park is using small, specific touches and guest data to move beyond generic messaging and create stays that feel remembered, not just recorded.- Websites & Conversion: Why a clear brief, flexible design and a shorter booking journey turned Whittlebury's website into both a brand window and a serious revenue driver.- Tech & Human Balance: How booking engines, WhatsApp, on-site data capture and smarter F&B and spatial design can support direct bookings and guest satisfaction without losing the heart of hospitality.What stayed with me from this roundtable is how hoteliers challenges are shared, whether running a vast estate or opening a single independent hotel. The tools are there, but the real work is choosing the right ones, aligning owners and teams, and keeping the guest's reality at the centre. Sometimes - tech is not the answer.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

I always enjoy getting out to properties like Whittlebury Park, discovering what they have to offer across an expansive multi amenity resort and how they package it up. This conversation with Bradley Spillman, Senior Digital Marketing Manager, gave me a real behind-the-scenes look at how they juggle three very different businesses under one roof.In a tour of their impressive golf, spa, and conference facilities, we talk about their approach to digital marketing, the smart investments they're making in tech and data, and how they're getting to know their audiences better while chasing new ones like the family segment.What We Explore- Three Businesses, One Property: Creates seamless experiences for completely different crowds across golf, spa, and conferences- Digital Marketing Smarts: The tools and strategies the team uses to boost visibility, understand guest needs, and target fresh markets without losing the core appeal. - Guest-First Innovation: Why investing in data and tech is all about delivering what people really want and how that's opening doors to new demographics.Bradley's insights reminded me why places like Whittlebury thrive: it's not just about the amenities, it's about knowing your guests and evolving with them. If you're in hospitality and wondering how to blend tradition with tech, this conversation will give you plenty to think about and maybe even steal a few ideas. Thanks for listening to Hoteliers Voice. If it sparked something, share with a colleague or drop me a note. More episodes coming soon where we learn from the best in the industry.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

I wrapped up my Madeira trip with a real highlight: touring the Santa Maria with Nicholas D'Souza, the General Manager who's been with PortoBay for 13 years and knows every inch of this place.We chat as we wander the property, diving into how tech keeps things running smoothly behind the scenes while the team focuses on that genuine, family-feel hospitality PortoBay is famous for. Nicholas shares stories of return guests who feel like old friends, the clever systems that make operations effortless, and why Madeira's unique vibe keeps people coming back year after year.Through out conversation, Nicholas talks about his career - traveling the world and the yearning to return back to the home island that he loves.It's a relaxed, eye-opening stroll that shows why this hotel group stands out - and how to make a career in hospitality.What We Discover- The Return-Guest Secret: Nicholas explains how 60% of guests come back for the average nine-night stay – it's all about that personal touch and island charm.- Tech That Frees the Team: From seamless check-ins to inventory systems, the tools that let staff spend more time hugging regulars and less on admin.- Madeira's Magic Touch: Why the island's natural beauty and PortoBay's family vibe create experiences you can't replicate anywhere else.- Santa Maria's secret spot: How the hotel creates energy and fuels 50% of the hotel as well as feeding its guestsNicholas reminded me why I love these spots: great tech is essential, but it's the people and the place that make you never want to leave. If you're planning a Madeira getaway, Santa Maria should be top of your list.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

I've been loving this mini-series on PortoBay, and in this second part, I get to chat with two people who really bring the magic to life behind the scenes.I sit down with Fiona Fontes, who's been with PortoBay for 15 years and is now Marketing Coordinator (with a real passion for digital), and Alex Esneriaga, Resident Manager at Ilha Porto Mare, who's grown up on Madeira and knows these resorts inside out. We dig into how their app and loyalty systems keep guests coming back, the tech that supports flawless service, and why nothing beats a genuine human recommendation when you're on holiday.What We Discover- Digital Loyalty That Feels Personal: Fiona explains how the app and smart campaigns turn one-off visitors into regulars who feel part of the PortoBay family.- Tech Freeing Up People: The systems that handle everything from keys to bookings so staff can focus on real connections and those little touches that make a stay unforgettable.- Human Over Algorithm: Alex shares why guests still crave authentic local tips from someone who knows the island, not just an AI suggestion.Spending time with Fiona and Alex reminded me why PortoBay feels so special: great tech is brilliant, but it's the people using it who create memories that last. If you're thinking about guest experience or loyalty strategies, there's plenty here to borrow.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

How do we grow revenue, enhance experience and think about expansion when guest expectations are rising and operating pressure hasn't eased?In Part 2 of our New Forest Roundtable, recorded live at New Park Manor Hotel as part of the Hospitality Discussions UK Roundtable Roadshow, we move the conversation forward - shifting focus from cost and pressure to opportunity. Together with hotel leaders, operators and industry partners, we explore how hospitality businesses are rethinking revenue generation, guest relationships and long-term growth.Featuring Sharon Cowley from Netaffinity (silver sponsor) Prem Jethwa-Odedra of Biteluxe (Bronze sponsor) and Scot Turner from Auden Hospitality (silver sponsor), Alessandra Leoni of Focus on Hospitality our Platinum sponsor and Paul Wells from Studio Moren (bronze sponsor).This episode digs into the practical realities behind direct bookings, personalisation, technology, AI and physical space and how all of these choices shape not just guest experience, but staff experience and leadership confidence too.What We Explore- Revenue Beyond the Room: How hotels are reducing reliance on OTAs, using data and personas to drive direct bookings, and creating more meaningful upsell and experience-led revenue.- Experience as a System, Not a Moment: Why guest experience starts long before arrival and extends beyond checkout - from digital journeys and pre-arrival communication to staff experience and leadership culture.- Expansion, Design and the Role of AI: How hotels are thinking differently about growth - through better use of space, learning from other sectors, and using AI to remove friction without losing the human touch.As we wrap up this second session, one thing becomes clear: experience is no longer just about the guest. It lives in systems, spaces, data, leadership decisions and how supported teams feel day to day. Growth doesn't come from chasing every opportunity, but from making clearer choices about who we serve, how we serve them, and where we invest next.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

I was thrilled to get invited to Madeira by PortoBay Hotels after chatting with André at IHTF Europe about their early AI adventures, and this first part of our mini-series captures why this island group feels so special.I catch up with André Dória, Head of Digital Empowerment, on the PortoBay story and Madeira's unique charm, then dive deep with Rui Alves, Head of IT, on the tech backbone powering everything from seamless reservations to smart guest experiences.We cover how they're embedding AI thoughtfully, the roadmap ahead for even smarter operations, and why blending cutting-edge systems with island hospitality keeps guests coming back.What We Explore- PortoBay's Island Soul: André shares how Madeira's natural beauty and PortoBay's family vibe set them apart in a crowded market.- Tech That Powers the Magic: Rui breaks down the IT infrastructure holding it all together, from cloud systems to data-driven decisions.- AI's Smart Role: The careful ways they're using AI to enhance guest stays without losing that personal touch.André and Rui make it clear: great hotels aren't just about beds and beaches; they're about tech that frees people to create real connections. Excited for Part 2 with Fiona and Alex.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

How do we run profitable hospitality businesses when costs keep rising, expectations keep shifting, and leadership can feel increasingly lonely?This episode was recorded live at New Park Manor Hotel in the New Forest as part of the Hospitality Discussions UK Roundtable Roadshow. We're joined by hotel leaders, operators and suppliers from across the industry for an open, honest conversation about the realities facing hospitality right now - and why talking about them together matters more than ever.Featuring in this episode includesOur host - Byron Fiddler, Hotel Manager at New Park ManorPlatinum sponsor - Alessandra Leoni, Focus on HospitalitySilver sponsor - Scot Turner, Auden HospitalitySilver sponsor - Prem Jethwa-Odedra, BiteluxeSilver sponsor - Sharon Cowley, NetaffinityAlso, Shannon Rockey from Lime Wood Group, Tom Pyke of Balmer Lawn Hotel and Josie Clare from Stanwell HouseThe discussion brings together voices from across operations, technology, food and beverage, design and people leadership. What emerges isn't a list of easy answers, but something far more valuable - shared perspective, practical insight, and reassurance that many of the pressures we're feeling are widely shared.What We Explore- Cost Pressure Without Compromise: How rising costs are forcing hospitality leaders to rethink value, pricing and experience - not just efficiency.- Technology Overload and Decision Fatigue: Why hotel tech has become increasingly complex, and how leaders are trying to make clearer, more confident choices.- People, Culture and Leadership Loneliness: What it really feels like to lead in hospitality right now and why connection and peer conversation matter more than ever.As we close, one message lands clearly: the challenges facing hospitality are shared - and so are the solutions. Whether we're running independent hotels or larger groups, grappling with cost pressure, tech decisions or people leadership, there is real value in stepping out of isolation and into conversation.This roundtable isn't about having all the answers. It's about asking better questions - together.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

In this episode of Hotelier's Voice, I'm in the heart of the New Forest at New Park Manor, part of the Luxury Family Hotels collection. As I walk through the grounds with hotel manager Byron Fiddler, I get a real sense of what it means to create a family-focused luxury experience - one where children, parents, and even dogs are part of the stay in equal measure.Together, we explore the property inside and out: from the spa overlooking roaming deer to the den and cinema room, the family dining experience that adapts to fussy eaters, and the design choices that stand up to the joy (and chaos) of little guests. As Byron and I sit fireside, we dig into the realities behind the scenes - staffing challenges, training and development, keeping families engaged during rainy days, and how sustainability and heritage influence the character of this historic hotel.What We Discover Together- Family Luxury, Without Compromise: How New Park Manor balances design, service and experiences so parents relax, kids explore and dogs feel right at home.- Training People, Not Just Skills: Why Byron prioritises personality-led hiring, strong development programmes, and leadership growth to support a busy, evolving hotel.- Hospitality as a Career of Possibility: We reflect on how diverse backgrounds from reception to carpentry can lead to management roles and exciting opportunities across the world.Being here at New Park Manor reminded me that great family hospitality isn't just about amenities - it's about creating a place where everyone, in every age or shape of family life, feels welcomed, known, and looked after.Hoteliers' Voice is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What do you do when customer acquisition costs drop 19% in one breath… and digital media prices explode 20–40% in the next?In this episode of Travel Market Life, I bring together three incredible experts: Christina Leme (Senior Director, Global Media at Cendyn), Caryl Helsel (Founder & CEO, Dragonfly Strategists), and Li Hawkins (Founder, InsideOut Solutions) to dissect the just-released 2025 Hotel Digital Marketing Performance Index and separate signal from noise.What You'll Learn- The AI Paradox: Why Google's Performance Max for Travel Goals slashed CAC 19% and delivered 4× booking growth - while the rest of the market got hammered by soaring costs.- The Desktop Surprise: 63% of actual bookings (and 71% of revenue) still come from desktop, even in a mobile-obsessed world.- Consent Mode Chaos: How Google Consent Mode v2 is hiding conversions, inflating CPA by up to 38%, and quietly wrecking hotel ad performance.From OTA bidding wars and shrinking ad inventory to the looming impact of ChatGPT-powered search, we cut through the headlines to deliver the practical moves independent hotels and groups need to make right now.Get your copy of the report here.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

In a world drowning in ads, why do we still rush to book with the brands that feel like old friends and how can travel marketers build that magic?In this episode, I am joined by panellists Claire, Will, and James, plus special guests Jasman Ahmad (Strategy Director, Accord Marketing) and Andy Headington (CEO & Founder, Adido). We unpack what really sucks us in as consumers, the power of long-term brand consistency, the pitfalls of short-termism, and why AI won't replace bold, human-centred marketing anytime soon.What You'll Learn- Generational Pull: How Lego keeps reinventing itself across ages and the travel brands that could learn from its franchise magic.- Consistency Over Chaos: Why sticking to your brand voice for 3–5 years beats chasing trends, and how Accor builds emotional connections beyond the logo.- Investor vs Vision Tension: The real struggle between quick wins for shareholders and the patient craft of unforgettable marketing.This episode is a masterclass in cutting through the noise: great marketing isn't louder ads - it's smarter stories that make travellers choose you again and again.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Imagine your inbox as a frantic hotel lobby at checkout - hundreds of group booking enquiries piling up, phones ringing off the hook, and teams scrambling just to keep the doors open.In this episode Tavel Market Life, I am joined by Mandy Stam, Senior Director of Business Solutions at Radisson Hotel Group, and Felix Undeutsch, CEO & Co-founder of Hivr.ai. They pull back the curtain on Radisson's three-year quest to automate the flood of M&E requests, from painful manual processes to a scalable AI-powered partnership that's already slashing response times and boosting conversions.What You'll Learn- The Hidden Pain: Why meetings and events enquiries are the Wild West of hotel sales - high volume, low visibility, and teams drowning in copy-paste chaos.- Pilot-First Trust: How Radisson and Hivr.ai built confidence with small-property trials, real metrics, and radical transparency instead of glossy promises.- Measurement Over Magic: The power of finally seeing your baseline - conversion rates, timeouts, bottlenecks and turning blind spots into actionable wins.Mandy and Felix's journey is a masterclass in practical automation: start small, measure everything, trust the data, and watch scattered enquiries become streamlined revenue.For more on the solution, visit hivr.ai.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Gone are the days when luxury simply meant marble floors and gold taps - today it's measured in moments that feel utterly, unmistakably yours.In this special feature on Travel Market Life, I gather a powerhouse panel of experts to unpack the evolution of high-end travel and hospitality. From Becky Lukovic's custom cultural immersions at Bella Travel to Christopher Hill's impact-driven safaris, Catt McLeod's authentic Elegant Hotels ethos, Douglas Waddell's tech-savvy strategies, and Priscilla Haryadi's global hotel portfolio at Preferred Hotels & Resorts, they reveal how personalisation, sustainability, and seamless tech are reshaping traveller dreams.What You'll Learn- Personalised Escapes: Why today's luxury prioritises listening to individual passions - be it gourmet bike tours or volunteer wildlife tracking - over cookie-cutter extravagance.- Sustainable Sophistication: The rise of eco-luxury, from rhino conservation safaris to hotels embedding community impact, proving indulgence and ethics can coexist.- Tech as Silent Partner: How AI and clever digital tools enhance 24/7 service without overwhelming staff, freeing humans for those irreplaceable, memorable touches.This roundtable is a blueprint for what luxury craves next: experiences that feel like secrets shared, blending heart, innovation, and the world's wild beauty.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

The problem isn't the tech. It's the gaps where it doesn't talk to each other.In this live episode recorded at the Independent Hotel Show 2025, we dive deep into the critical weak points in hotel technology. Bringing together hospitality leaders Alessandra Leone, Douglas Waddell, and Tanya Stellard we ask what happens when the tech stack doesn't quite stack up.From legacy systems and fragile infrastructure to fragmented tools that don't talk to each other, we unpack the operational realities hotels face today. This isn't just about tech for tech's sake - it's about aligning technology with strategy, empowering teams, and delivering experiences guests actually want.What You'll Learn- Infrastructure First: Why building a strong foundation is the key to making every system work better.- People at the Core: How involving teams early in the tech journey leads to better adoption and smoother operations.- Smart Investment: Why strategy (not shiny tools), should drive every tech decision.This conversation is a reminder that the best hotel technology isn't about having the most - it's about making it work seamlessly, together, for guests and teams alike.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Two students, one snowy mountain and a worldwide business.In this episode of Travel Market Life, Craig Everett, CEO and Co-Founder of HollyBob, joins us to explore the power of innovation, entrepreneurship, and AI in the travel industry.Craig shares how a simple university ski trip turned into his first business, how HollyBob was born, and why travel experiences are the next frontier for digital transformation. From AI-powered itineraries to under-tourism strategies, this conversation dives into how technology and human connection can work together to shape the future of travel.What You'll LearnFrom Idea to Impact: How a grassroots travel idea grew into HollyBob, a platform transforming how travellers book experiences.Tech Meets Tourism: Why AI and agentic commerce are reshaping the way people plan, book, and enjoy their holidays.Entrepreneurial Mindset: Craig's honest lessons on focus, failure, and building a business that lasts in a changing landscape.Craig's story is a brilliant reminder that the travel industry thrives on curiosity, connection and courage. Technology might change how we explore the world - but people will always shape the journey.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of Biteluxe, a leader in hospitality tech solutions.We dive into how WhatsApp integrations are transforming hotel operations by driving revenue, enhancing guest engagement, and streamlining processes, all while balancing the needs of leisure and corporate guests with personalized technology.What You'll Learn- Guest Engagement: Discover how WhatsApp enables pre-arrival surveys to tailor guest experiences and unlock upsell opportunities, creating memorable stays.- Revenue Growth: Learn how proactive messaging anticipates guest needs, offering personalised add-ons that convert interactions into impactful sales.- Operational Efficiency: Explore how automated WhatsApp communications reduce reliance on traditional phone calls, saving time while preserving a personal touch.Together, Joji and Prem share why embracing platforms like WhatsApp is a game-changer for hotels, fostering authentic connections and driving financial success in a competitive market.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What happens when marketing and revenue stop working in silos and start sharing the same language?In this live episode of Travel Market Life from the Independent Hotel Show London, I bring together industry voices reshaping the commercial engine of hospitality. Teresa Kingston (Luxury Family Hotels), Prem Jethwa-Odedra (Biteluxe) and Inna Nekrassova (Hotel Café Royal) join the discussion on how to align marketing and revenue strategy, build loyalty through meaningful experiences, and harness AI without losing the human touch.From WhatsApp bots to dog-friendly perks, emotional storytelling to data-driven decisions, this is a practical conversation about what it takes to future-proof your hotel's commercial strategy and why collaboration is now a commercial necessity, not just a nice-to-have.What You'll Learn- United Teams, Stronger Results: Why aligning marketing and revenue isn't just efficient - it's transformative for profitability.- AI with a Human Face: How smart use of AI can enhance guest experience and unlock new revenue streams without losing personal service.- Experience Over Room Rate: Why storytelling, loyalty, and emotional connection drive direct bookings and long-term growth.As this conversation shows, the future of hospitality isn't about choosing between tech and human brilliance - it's about combining them.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Messeroff, a 30-year industry veteran turned personal freedom coach and founder of Self-Hospitality Collective, and his client Otto Abad.We explore burnout, work-life balance, and the shift from grinding to thriving.What You'll Learn- Self-Care Strategies: Recognise burnout early and set boundaries to rediscover joy in your role.- Humanising Work: Prioritise authentic connections over technology to reduce stress.- Seeking Support: Tap into coaching or collectives for tools to manage professional pressures.Mike and Otto's stories empower us to humanise hospitality, inspiring a balanced life where self-care fuels exceptional service.The Self-Hospitality Collective is a free, private community where hospitality leaders can finally exhale, reconnect, and learn to lead without losing themselves.This isn't a professional network. It's a lifeline—for hospitality executives, entrepreneurs, and managers who are tired of running on fumes and ready to serve from overflow, not depletion.Independent. United. Together, building a movement that is transforming the hospitality industry—and the world—by reminding every leader that your life matters as much as the ones you serve.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if rail travel could steal the spotlight from flying for your next adventure?In this episode of Travel Market Life, we explore the dynamic world of rail travel with Stephen Robey from Eurostar and Anna Davis from Railbookers Group. Joined by our usual expert panellists James Clark, Claire Steiner, and Will Plummer, we dive into global rail trends, from high-speed thrills to leisurely scenic escapes, sharing personal stories and bold visions for the future of rail.What You'll Discover- Global Rail Adventures: Get inspired by seamless, stress-free journeys like the high-speed Shanghai-to-Beijing route.- Overcoming Barriers: Navigate UK pricing challenges with affordable, picturesque European rail options for leisure travel.- Future of Rail: Explore how competition, like innovative 'RyanTrain' models, could make rail more accessible and affordable.We unpack Eurostar's ambitious expansion, Railbookers' strategic partnerships, and the panel's favourite rail experiences - from the nostalgic charm of Swanage's steam trains to the futuristic rush of China's magnetic Maglev.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if the front of house held the secret to unforgettable guest experiences?In this episode of our mini-series with The Montague on the Gardens, part of the Red Carnation Hotel Collection, I sit down with James, the hotel's Front of House Manager. We walk through the property, exploring the rooms, suites, and the finer details that make this London hotel stand out.From elegant interiors and thoughtful renovations, to in-room technologies and concierge services, James shares how his team balances tradition with modern guest expectations. We discuss what it takes to deliver highly personalised service, how technology supports but never replaces human touch, and why attention to detail across every department defines the guest journey.What You'll Learn- Hospitality in Practice: How front of house teams create lasting first impressions and seamless stays.- Blending Old & New: The role of design, renovation, and technology in shaping guest experiences.- Personalisation at Scale: Why tailored concierge services are the hallmark of true luxury.James's perspective reminds us that while hotels evolve with new technologies and trends, it's people and personal service that turn a stay into a story worth remembering.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel manager at The Montague on the Gardens in the Red Carnation Hotels collection. With 22 years at the property and over a year in her current role, Arietta shares her journey from the basics to leadership, highlighting how passion for people drives exceptional guest experiences, from personalised touches to seamless operations.What You'll Learn- Personalised Hospitality: Implement TNT (tiny noticeable touches) to make every guest feel unique and valued.- Staff Empowerment: Foster a passionate team by prioritising genuine care over rigid rules for authentic service.- Tech Integration: Use tools like Opera Cloud and Simphony to streamline tasks, freeing staff for meaningful interactions.We explore Arietta's insights on upgrading the hotel's vibe with music, knowing guest preferences from doormen to breakfast teams, and why hospitality thrives on human connections.Arietta's story empowers us to celebrate the heart of hospitality, inspiring warmer, more memorable stays for all.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Want to make your hotel's social media pop in a noisy digital space? Ryan speaks with Chloe Parry, Content Marketing Executive at Carden Park Hotel, a gorgeous Cheshire resort with a stunning spa and golf courses. Following up from the National Hotel Marketing Conference 2025, Chloe shares how she turned their socials from bland posts to vibrant, video-heavy content that pulls in bookings. We dive into crafting platform-specific posts for TikTok, Instagram, and YouTube to hook everyone from spa lovers to golfers, using FOMO to drive real engagement. Chloe gets real about handling influencer overload, tracking impact with data, and playing with AI tools like ChatGPT and Adobe Firefly for sharper captions and visuals—while keeping things human. From dodging cookie-cutter content to boosting SEO for visibility, this is a raw, practical take on balancing creativity and business in the wild world of social media.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if adventure could supercharge your travel business?In this episode of Travel Market Life, we dive into the growth of adventure travel and touring with Claire Brighton, ATAS Director, and regular panellists James Clark, Claire Steiner, and Will Plummer. We explore evolving trends, sector shifts post-summer, and ways travel businesses can diversify products to attract families, solo travellers, and eco-conscious explorers.What You'll Learn- Trend Spotting: Identify rising demands like family adventures and solo trips to tailor offerings effectively.- Product Diversification: Integrate tech and sustainability to create unique, off-beaten-track experiences.- Business Opportunities: Leverage partnerships and local guides to boost bookings and customer loyalty.We discuss the busy summer season's impact, the appeal of road trips and swimming holidays, and how early exposure to travel shapes careers. Practical tips include focusing on authentic, deserted spots and using apps for seamless touring.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if one event could supercharge your hotel's future? In this episode of Travel Market Life, we gear up for the Independent Hotel Show on 6-7th of October at Olympia London, chatting with Glenn Wallace, the seasoned event manager behind its 13th edition. Glenn shares reflections on last year's success, plans for enhanced networking, and hot topics like AI, sustainability, and tech innovations, plus our live sessions on marketing evolution and tech stacks.What You'll Learn- Networking Boosts: Leverage the new app and extended sessions to connect with peers and suppliers effectively.- Trend Insights: Explore AI's role in operations and sustainability strategies for smarter hotel management.- Award Opportunities: Nominate for Hotelier of the Year or Best Design to celebrate and elevate your brand.We highlight our interactive discussions - join us Monday at 2:15pm for marketing and revenue alignment with experts like Teresa Kingston, or Tuesday at 2:45pm to dissect tech infrastructure with Gregor Ritchie.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

How does a global hotel brand stay true to its heart on social media? In this episode, I sit down with Molly Peel, Red Carnation Hotels' social media strategist and 2025 UK Hotel Marketing Awards Rising Star, who infuses warmth and authenticity into 18 properties worldwide.From wildlife adventures at Kedra Safari Lodge to cozy themed high teas, Molly weaves each hotel's unique story into Instagram and Facebook, boosting engagement by 25%. Using Hootsuite for scheduling and social listening, she shares her secrets to building trust and meaningful engagement with guests via social media.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

How can a hotel chain embed sustainability globally? I sit down with Dr Renee Nicole Wagner, Corporate Director of ESG and Quality Management at Orascom Hotels Management, to discuss how her passion for ESG is transforming over 30 properties across Switzerland, Montenegro, Oman, and Egypt. From her past as a professional athlete to leading a new ESG role since 2024, Renee shares how she built a unified strategy across diverse cultures, launching an Academy of Change to educate teams.We explore the challenges of aligning ESG goals across varied regulations and norms, like community-driven initiatives in Egypt and Oman or addressing water consumption where tap water isn't safe. Renee's practical steps—integrating ESG into new hotel builds, reducing single-use plastics, and promoting local produce—offer actionable insights for balancing global ambition with local realities, urging hoteliers to embrace ESG now.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What makes a hotel website more than just a digital brochure? In this episode of Travel Market Life, I sit down with Lucy Chase-Gardener from The Grove and David Ohandjanian of Up Hotel Agency. Lucy shares how The Grove's website revamp blended stunning visuals with smooth user experience to boost direct bookings and reflect their refreshed brand, diving into the process of crafting a clear RFP aligned with business goals.David explores the fast-changing digital landscape, from AI personalisation to mobile-first design, and why integrating CRM and booking engines is key to engaging travellers. Their project led to a 13% rise in conversions and halved bounce rates, showing how smart design drives revenue and connects with guests in a competitive market.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Could a single app transform luxury living into something effortlessly elegant? In this episode of Travel Market Life, recorded at the International Hotel Tech Forum, I sit down with Luisa Aires, Director of Residences at W Algarve—a breathtaking resort where hotel sophistication blends beautifully with private residences along Portugal's sunny Algarve coast.From managing 83 exclusive apartments to meeting sky-high expectations in just minutes, Luisa reveals how technology amplifies W's one-of-a-kind charm. We dive into how the app seamlessly empowers her team to go above and beyond with warmth and precision. Together, we explore the magic of blending tech with genuine human connection, giving you a peek into the future of hospitality.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

At this year's National Hotel Marketing Conference, industry leaders shared bold insights and strategies for 2025. In this episode, we explore how guest personas elevate experiences and integrated booking systems drive revenue. AI transforms personalisation and search, fuelling authentic marketing.A clear theme from this year's conference is that hotels can inspire through storytelling and trust.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts...

At this year's National Hotel Marketing Conference, industry leaders shared bold insights and strategies for 2025. In this episode, we explore how guest personas elevate experiences and integrated booking systems drive revenue. AI transforms personalisation and search, fuelling authentic marketing.A clear theme from this year's conference is that hotels can inspire through storytelling and trust.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Can AI transform hospitality without losing its heart? In this episode of Travel Market Life, recorded live at the IHTF in Portugal, I sit down with André Doria, digital pioneer at PortoBay Hotels & Resorts, a 16-property Madeira treasure known for its soulful guest connections. Hailing from the stunning Madeira Islands, André reveals how his team crafted a custom AI to empower staff—predicting cancellations, streamlining operations—while keeping guest experiences warm and authentic. His passion for merging cutting-edge tech with ironclad security sparks a bold vision for AI in a people-first industryWe dive into PortoBay's recipe for fierce staff loyalty on an island where tourism drives 80% of the economy. André shares how experimenting with open-source AI has sharpened their edge, sidestepped data risks, and preserved hospitality's essence—like cherished guest postcards that still bring smiles years later.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What's fuelling travel and hospitality in 2025? I'm joined by experts Claire Steiner, Will Plummer, and James Clark to unpack insights from our last six episodes. From Instagram-driven bookings to new Labour laws, tech mergers, financial risks, and smart travel hacks, we're diving into what's shaping the industry.Giants like EasyJet and Jet2 are thriving as smaller operators falter amid mergers. Global tensions, trade tariffs, and shifting budgets are shaking up travel, yet spending is soaring. Is this hiding stagnation, or can niche players like eco-tourism startups shine? We're also exploring tax hikes, remote work's decline, and budget tips clients love.Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Gregor Ritchie, Director of Optimum Hotel Management and CEO of Luxury Leisure Group, has poured 18 years into keeping country house hotels alive with heart and soul. From his early days as a porter in a grand Stratford hotel, he's fought to preserve these historic gems in a tough, ever-changing hospitality world, facing challenges like construction disputes for spa projects, pleasing high-net-worth owners, and tackling staff shortages amid rising costs.Gregor shares his hard-earned wisdom on what keeps these hotels thriving. He swears by a tight-knit management team, weaving tech into the timeless charm of human connection, and boosting income through spas, leisure breaks, and quirky bookings—without letting OTAs eat the profits. He reveals how a clever refurb can lift room rates by £50 without touching a bedroom and why high-value guests are the lifeblood of independents.Travel Market Life is produced by Urban Podcasts.

Hotels are racing into the tech age! AI makes check-ins fast and staff apps shine, while cloud tech is booming. Smart rooms? They're not quite ready, and guests might not mind. At the International Hotel Technology Forum 2025, I sat down with leading voices sharing bold ways to boost bookings, simplify stays, and unlock data's magic.Here's their take:James Lemon from Stripe: Simple payments win guests' hearts every time. Michael McCartan from IDeaS RMS: Smart marketing skyrockets your profits. Frank Wagner from ACT International: Cloud tech and data unlock huge gains. Carsten Wernetfrom SIHOT: Slick tools deliver seamless guest stays. Markus Mueller from Gauvendi: Sell rooms like Amazon—crafted for each guest. Expect top insights on how you can grow bookings, ease stays, and boost profits for your hotel.Travel Market Life is produced by Urban Podcasts.

Technology is reshaping travel and hospitality in profound ways. In this episode of Travel Market Life, I am joined by with Andrew Metcalf, CTO of Access Hospitality and a small hotel owner, about how AI is streamlining operations, the challenges of outdated systems, and the impact of industry consolidation. James Clarke from TravelZoo shares their switch to cost-effective off-the-shelf tech, while Claire Steiner discusses how technology empowers neurodiverse talent and young innovators. Will Plummer explains AI's role in preventing fraud.Our conversation tackles big questions: Can independent hotels stay competitive? How do we preserve hospitality's human essence amid advancing tech? It's an honest look at an industry in transformation.Travel Market Life is produced by Urban Podcasts.

Austin's Convention Centre is closing for a huge four-year overhaul. I check out how the city's tackling it—ripping it down and rebuilding right on the spot, no temporary setup, a move no other U.S. city has tried. In this episode, I'm joined by Steve Genovesi from Visit Austin, keeping tourism steady, and Josh Delgado from the AT&T Hotel and Conference Centre, stepping up his venue as a go-to event space. We dive into how Austin's hotels are teaming up to keep conventions rolling in the absence of a convention centre.Austin's not just hanging on—it's pushing forward. With a buzzing tech world, a growing airport, and a $30 million hotel refresh, the hospitality scene is hustling to keep the industry alive. This is a real insight into a city that thrives on collaboration.Travel Market Life is produced by Urban Podcasts.

This episode of Travel Market Life is recorded live at the International Hotel Technology Forum in Vila Mora, Portugal. While the weather might be rather grey, I'm joined by some of hospitality's sharpest minds—Diogo Vaz Ferreira from Clink Hostels, Tiago Alves from Belmond, Rohit Mishra from Park Plaza, and Luis Martins from SHR. Together, we're diving into how technology is shaking up the industry.We're talking about the big stuff: how automation saves time without ruining the guest vibe, the struggle of getting used to new tools, and keeping things personal in a world overflowing with digital noise. We discuss how hoteliers can streamline operations, cutting costs, and level up guest experiences.Travel Market Life is produced by Urban Podcasts.

Are you ready for the major shake-up in employment law?In this episode of Travel Market Life, we explore what these changes mean for travel and hospitality with expert Ami Naru, a 25-year veteran in travel employment law. We unpack the Employment Rights Bill, new flexible working rules, and a duty to tackle sexual harassment—with a 25% penalty hike if you don't.From practical tips to real-world challenges, this episode cuts through the noise to help you turn compliance into opportunity, no matter your business size.Travel Market Life is produced by Urban Podcasts.

Have you ever wondered what it takes to turn a secondary city into a hospitality goldmine? I'm diving deep with Neetu Mistry, Chief Commercial Officer at Cycas Hospitality, who's cracked the code on making hotels hum in places others might overlook.Neetu's a powerhouse—think commercial strategies for giants like Marriott, Hilton, and IHG under her belt—and she's steering Cycas' sprawling portfolio across the UK and Europe. In this episode we're unpacking how to spark demand where it's not obvious, like in Slough, where her team turned a pandemic-era launch into a community-driven success story. If you're into flipping the script on where hospitality can thrive, this episode is packed with insights you won't want to miss.Travel Market Life is produced by Urban Podcasts.

Ready to unlock the secrets of affordable travel and get the most out of your next trip? In this episode, we're sharing the ultimate travel hacks and strategies that'll save you both money and headaches. Host Ryan Haynes is joined by regulars James Clark, Claire Steiner, and Will Plummer, along with expert Katie McClure from Jack's Flight Club. Together, they'll reveal how to snag unbeatable deals, make the most of loyalty points, and uncover hidden gems that'll transform the way you travel.Whether you're planning a business trip, a dream vacation, or just want to level up your travel game, our practical tips will give you a fresh perspective on how to book your next journey like a pro.Travel Market Life is produced by Urban Podcasts.

In this episode of Travel Market Life, we're previewing the 22nd International Hotel Technology Forum, landing in Algarve, Portugal, March 18th-20th, 2025. It's your taster of what's ahead—hotel pros and tech pioneers exploring digital tools to shake up operations and guest experiences. I'll be hosting Stream B, from that first click to slick in-room tech.We've got Tiago Alves from Belmond teasing their PMS and POS digital revamp, and Magdalena Osmola from Villamora World blending neuroscience, AI, and a virtual marina concept. It's a sneak peek at how tech and human connection will redefine travel at the forum!Travel Market Life is produced by Urban Podcasts.

How is technology shaping the future of hospitality, and what does it mean for hotel businesses in a rapidly evolving digital world? In this Hoteliers' Voice episode, Alessandra Leoni, an industry expert with over 25 years of experience, shares insights on how hotels are adopting new technologies and staying competitive.Alessandra discusses her career journey from reception manager to leading commercial and IT departments in hotels, including Resident Hotels. She shares how technology has become essential to both guest experience and hotel operations, and how the workforce has adapted to digital changes. We also explore emerging tech like AI, mobile check-ins, and guest communication tools like WhatsApp, which are enhancing the guest experience and streamlining hotel operations.She offers advice on what hoteliers should consider when choosing tech solutions, emphasising scalability, flexibility, and integration to future-proof their businesses.Travel Market Life is produced by Urban Podcasts.

In this episode, we discuss how travel businesses can tackle financial challenges from new regulations, rising costs, and global economic shifts. I'm joined by experts Martin Alcock, Claire Steiner, James Clark, and Will Plummer to explore key issues shaping the future of the travel industry, including changes to national insurance and the upcoming budget.We cover pressures on business owners, such as higher costs for national insurance, business rates, and wages, while managing recruitment and employee needs. We also discus cash flow management in uncertain times and how businesses can stay adaptable. Martin shares his insights on upcoming regulatory changes and how to prepare for them. Plus, we explore the impact of mergers and acquisitions in the travel sector and the opportunities they may bring.Whether you're a small business or part of a larger company, this episode offers valuable financial insights to help you position your business for success in 2025.Travel Market Life is produced by Urban Podcasts.

How can AI transform the way short-term rental businesses manage operations and engage with guests? In this episode, we explore how artificial intelligence is revolutionising the short-term rental industry with insights from Vered Raviv-Schwarz, President and COO at Gesty, and Ben Duncan, Commercial Director at Host & Stay.We dive into how AI-powered tools are making a huge impact on guest communications, pricing strategies, and operations. From dynamic pricing to automating responses to guest queries, AI is streamlining processes, improving efficiency, and helping businesses optimise revenue. Ben shares his experience with AI in managing over 1,300 properties, explaining how AI is used for review management, guest messaging, and identifying revenue opportunities that were once missed.We also explore the growing importance of AI in helping short-term rental businesses scale while saving time and reducing manual labour. Vered shares the broader adoption of AI tools across the industry and how they've become crucial for managing the increased demands of guests and staying competitive in the market.Travel Market Life is produced by Urban Podcasts.

How can AI transform guest communication and streamline hotel operations? In this episode, we explore how AI is revolutionising the hospitality industry with Michiel de Vor, co-founder of Runnr.ai, and Maurits Bots, IT manager at WestCord Hotels.We discuss how AI-powered tools are improving guest interactions, reducing staff workload, and enhancing guest satisfaction. From engaging with guests on WhatsApp to offering multilingual support, AI helps hotels respond more quickly and efficiently, while also boosting upsell opportunities and operational effectiveness.Michiel and Maurits share their experiences of using AI in hotels, highlighting key benefits such as increased revenue, fewer mistakes, and improved customer experiences. They also discuss the future of AI in hospitality, explaining how it's moving beyond simple tasks like answering FAQs to managing hotel systems, including housekeeping and bookings. As AI continues to mature, it promises to be a game-changer in hospitality, empowering hotel teams to focus on high-value guest experiences while AI takes care of repetitive tasks.Travel Market Life is produced by Urban Podcasts.

How is the hospitality industry adapting to the changing world of social media and digital marketing?Andy Whiteside, Director of Digital Communications at 80 Days, shares insights on TikTok's growing influence among luxury hotels and the importance of YouTube Shorts. TikTok is no longer just for younger audiences - it's now a key search engine for travellers looking for specific hotel experiences.Andy offers practical advice for managing social media in-house and investing in training to help your team build a strong online presence. Whether you're a small hotel or a luxury brand, this episode highlights the key trends you can't afford to miss.Travel Market Life is produced by Urban Podcasts.

How is the hospitality industry evolving with new technologies and shifting consumer expectations? In this episode, we're at HOSPACE 2024, where industry leaders gather to discuss the latest trends in hospitality, technology, and sustainability. I'm joined by key figures like Jane Pendlebury, CEO of HOSPA, and other industry professionals including Alessandra Leoni from Resident Hotels, Robert Alley from BWH Hotels and Gemma Elizabeth Conway from Cotswolds Cottages and Gems who share their insights and experiencesWe dive into how AI is transforming hotel operations and the growing need for electric vehicle (EV) infrastructure in hotels. We discuss the challenges of embracing new technologies, the importance of staying optimistic about industry growth, and how smaller businesses can remain competitive.We also hear how hoteliers can make the most of events like HOSPACE, emphasising the value of being in the right networks and aligning with industry trends.WATCH: Travel Market LIVE at HOSPACE on our LinkedIn Live.Travel Market Life is produced by Urban Podcasts.

In this episode, we explore about how social media trends are changing the game for the travel and hospitality industry, and how businesses can keep up. With our regular review panel James Clark, Claire Steiner, and Will Plummer in this episode we are joined by social media expert Anneka Roberts from Finn Partners.We dive into the role platforms like TikTok, LinkedIn, and Instagram play in shaping business strategies, customer engagement, commercial success and recruitment. We explore community building on Facebook, the challenges of B2B marketing, and how WhatsApp is becoming a go-to for high-engagement communication.Plus, we discuss how blogs and long-form content might be making a comeback as a way to create stronger connections with audiences and learn some of the latest algorithm changes affecting content visibility.Travel Market Life is produced by Urban Podcasts.

How can hotels stay ahead in a rapidly evolving marketplace and effectively navigate the complexities of modern marketing? In this episode of Travel Market Life, we explore the key trends and challenges currently shaping the hospitality industry, with insights from experts at the Independent Hotel Show 2024.We discuss the vital role of data, personalisation, and branding in hotel marketing, with:Allard Alfrink from Cendyn,David Ohandjanian from Up Hotel AgencyCatt Mcleod of Elegant Hotel CollectionChris Bowling of BWH HotelsKalpdrum Raval from the Strand PalaceAs we explore the regulatory shifts impacting digital marketing and third-party cookie changes, our experts share strategies for leveraging first-party data and performance marketing to drive customer engagement and maximise revenue. We also reflect on the growing importance of branding and loyalty, particularly in encouraging direct bookings over OTA reliance.With insights and actionable advice hoteliers looking to adapt their marketing strategies, offering tools to boost visibility, personalise experiences, and stay ahead of industry trends.Travel Market Life is produced by Urban Podcasts.

We look back on our crystal ball gazing from January and reflect on how the year has evolved for our predictions before then look at the trends that will shape 2025. With Ryan Haynes, James Clarke, Claire Steiner and Will Plummer.We explore AI's lasting impact on staffing, pricing, and hospitality management, plus shifting consumer behaviours particularly a look at Will's prediction on the rise of staycations. James reveals why he's betting on multi-gen travel as a key trend for 2025, while Claire discusses the booming demand for wellness experiences.With economic uncertainty and new Labour regulations in the mix, we discuss how these challenges could reshape the industry. Plus, we each highlight a trend to watch in 2025, from all-inclusive packages to transparent pricing and small-ship cruising.Travel Market Life is produced by Urban Podcasts.

In this episode of Travel Market Life, I bring together top hospitality experts to explore the crucial role of technology in modern hotel operations.We explore how guest expectations are shifting, with 40% of travellers now expecting seamless, contactless experiences. Yet, as a recent ResDiary report reveals, many hospitality venues are still behind the curve. Nick Pilbeam shares how Queensway Hotels navigates the crowded tech landscape with a strategic approach, balancing guest experience and brand needs.Niels Mekenkamp dives into the power of data, showing how centralised systems can transform guest information into personalised services that drive loyalty. Jo Cook addresses payment tech, highlighting secure, integrated solutions that smooth the guest journey while keeping compliance in check. Finally, Jenna Oakenfall explains the importance of ongoing staff training to maximise the impact of these tech tools.With an interactive Q&A with hoteliers to wrap things up, we share actionable insights on tech adoption, integration, and personalisation in hospitality.Travel Market Life is created by Urban Podcasts.

Is the focus on average daily rate (ADR) helping or hurting hotel profitability? In this episode of Travel Market Life, we unpack the financial realities of today's hotel industry, recorded live at the Independent Hotel Show 2024.How much financial leakage are hotels experiencing? Is a focus on ADR detrimental to overall profitability? In this episode of Travel Market Life, we unpack the financial realities of today's hotel industry, look at financial performance throughout the business and how to improve revenue opportunities – including making growth in F&B and ancillariesRecorded live at the Independent Hotel Show 2024 withScott Turner, MD, Auden Hospitality reveals challenges in hotel food and beverage profitability, suggesting operational changes like outsourcing to combat high costs. Jonny Siberry, Group Revenue Officer, Sarova Hotels addresses evolving guest expectations, emphasising the need for hotels to adapt their marketing and pricing to attract cost-conscious travelers, especially post-Brexit.Nathan Pick , Director of Finance, Zetter Hotels, promotes in-house financial managementusing data-driven strategies to enhance profitability and create unique guest experiences.Vineeth Purushothaman, Consultant, White Sky Hospitality, highlights the impact of hidden costs from OTAs and loyalty programs on brand health, recommending data analytics to improve distribution strategies.Jutta Moore, MD, Moore Hotel Consulting advocates for dynamic pricing to optimiseoccupancy and revenue based on real-time demand.Profitability in food and beverage (F&B) dropped by over 30% in the last five years. Revenue Per Available Room (RevPAR) is up by 17% in Europe compared to January 2020, F&B revenue increased just 5%. In 2018, hotels' F&B profit margin stood at an average of 32%, but fast-forward five years and this fell 10 percentage points to 22%.Discover more https://www.audenhospitality.com/fb-report-h1-2024Travel Market Life is produced and managed by Urban Podcasts.