Podcasts about Facility management

SummaryIn the latest episode of Service Evolution, Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define effective leadership on the job site.Jim emphasizes that titles and positions aren't what make someone a true leader. He shares candid stories about how simply giving someone a fancy title, like “VP,” won't automatically earn them respect. Instead, leadership is about influence, inspiration, and genuinely making a difference in people's lives. New leaders often need to unlearn the misconception that authority comes with a job title. Respect and trust are earned through consistent, significant actions, not handed out with a promotion.One of the most insightful takeaways? Leadership advice often fails to translate from the conference room to the field. It's all about perspective: how information is delivered, received, and communicated down the line can make or break its impact. Jim also highlights that confidence is not instant; it's built over time, often after capability and experience have been gained. His candid advice to new leaders is to embrace fear, use stress as a motivator, and strive for significance without slipping into arrogance. If you're ready to challenge your assumptions about leadership, this episode is a must-listen!Show Notes(00:00) Introduction(03:45) Effective Communication on Job Sites(05:15) Leadership Realities and Self-Proclaimed Titles(09:23) Combatting False Confidence in Public Speaking(10:35) Embracing Stress for Positive ChangeLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness, time management, and people development.Josh kicks off by addressing the "fog of war" that leaders experienced during the Covid era, and how uncertainty, rather than order, is the birthplace of real leadership. He makes the compelling case that management handles what's certain whereas leadership thrives where things are uncertain. Additionally, Josh explains that leaders can't use the “not enough time” excuse, emphasizing the importance of owning your calendar and guarding the hours when you're at your best.The discussion then shifts to the art of leading people who are different or even difficult to understand. Josh encourages leaders to seek common ground, echoing John Maxwell's advice to focus on the one percent you share and pour one-hundred percent of your energy into it. Lastly, Jim and Josh wrap up offering the practical advice of finding a mentor, investing intentionally in leadership development, and mastering five key skills—communication, relationships, alignment, execution, and capacity.Whether you're navigating daily business pressures or aiming to grow your influence, this episode is brimming with actionable wisdom to help you become the kind of leader others want to follow!Show Notes(00:00) Introduction(01:55) Leading Under Pressure(07:06) Leading Amid Disagreement and Distance(13:42) Identifying Team Tendencies(19:00) Achieving a Focused Leadership Mindset(25:28) Investing in Future Generations(29:51) Invest and Demand(33:04) Mastering Five Things for SuccessLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective

In this podcast episode, Dr. Matt Tucker, Director of Research for IFMA, and Gary Miciunas, founder of ChiefCircularityOfficer.com, discuss the significance of the circular economy in the facility management industry. They explain the need to shift economic models to mimic natural systems, focusing on reducing waste and rethinking ownership and operational practices. They also highlight practical implementations of circular economy principles. As well as examine the role of organizational culture in adopting these practices and the importance of collaborative efforts across supply chains. Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Podcast host Mike Petrusky shares an update on his future plans for the show, industry conferences happening this fall, and the need for continuous learning in our asset and facility management journey. He discusses recent themes that have come up this past year, especially the impact of artificial intelligence and AI agents on the built environment and reminds us that we often overestimate short-term technological changes while underestimating long-term change. Digital Twins and BIM (Building Information Modeling) are key technologies that will enhance data management and provide a more holistic view of asset life cycles, so Mike recommends a philosophy of lifelong learning, networking, and participation in professional organizations for professionals in the FM industry. Upcoming conferences such as Autodesk University and IFMA's World Workplace offer valuable opportunities, so Mike shares his appreciation for recent recognition from the IFMA community and looks to continuously improve his podcasts as he tries to inspire you to be an Asset Champion in your organization! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Tune in to the “Workplace Innovator” Podcast: https://eptura.com/discover-more/podcasts/workplace-innovator/ Register for Autodesk University: https://www.autodesk.com/autodesk-university/ Join Mike at IFMA's World Workplace: https://worldworkplace.ifma.org/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/  

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative that now supports leaders across eight countries.Josh emphasizes that leadership isn't just about titles or positions, it's about developing trust, having the courage to say yes, and being open to coaching. He notes that many leaders around the world have the drive but lack essential resources and relationships. Multiply Global aims to bridge this gap, journeying long-term with individuals defined by their willingness to be coached and their courage to lead.A key takeaway from the episode is Josh's deep dive into the importance of trust in leadership. He highlights the four Cs—character, chemistry, competency, and credibility—as core ingredients to build meaningful influence. Josh is passionate about communication, advocating for leaders to over-communicate and seek feedback, and challenges the assumption that simply transmitting information means it has been effectively communicated.Whether you're a leader, aspiring to be one, or just passionate about personal development, this episode is packed with practical wisdom on building authentic influence and creating a global impact through service-based leadership!Show Notes(00:00) Introduction(03:59) Turning Received Vision into Conviction(11:43) The Vision Behind Multiply Global(16:28) Maximizing Trust in Leadership(23:29) Boosting Potential with High Expectations(27:15) Celebrate, Clarify, Care, Critique(29:37) Communication vs. TransmissionLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective

Live from the ASHE Innovation Conference in Columbus, OH, the Healthcare Facilities Network sits down with Ruben Garcia — known to many as the Life Safety Guy and Market Director for Facility Management at CommonSpirit Health in Houston.Ruben shares how his multifaceted background has shaped his approach to facilities management and why conversations around mental health and stress can't be ignored in today's healthcare environment. From staffing shortages and aging infrastructure to tighter budgets and nonstop operational demands, the pressures on facilities teams are growing, and so is the impact on their wellbeing.In this episode, Ruben offers a candid perspective on how he manages stress personally and within his department, and why supporting mental health is becoming a critical priority for the future of healthcare facilities management.

In today's episode, host Edward Wagoner sits down with Drew DePriest, Director of Real Estate OT at McKesson and recently named one of IFMA's top global influencers in facility management. Drew discusses the importance of mental health for facility management professionals, his own journey with it, and the importance of creating an environment where discussing mental well-being is normalized. The conversation also touches on how technology and AI influence FM as well as answering a few rapid-fire questions from listeners.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field.Brett's story is one of perseverance and adaptability. After years of rigorous discipline as a professional athlete, Brett faced the daunting task of reinventing himself once his football career ended. He describes how, after dealing with injuries and the unique challenges of that transition, he spent time focusing on self-discovery before launching himself into new ventures. Guided by the same drive and work ethic that took him to the NFL, Brett entered the insurance industry, became a licensed real estate agent, and eventually founded a pest control franchise, Mosquito Squad, in Northwest Arkansas.What stands out in this episode is Brett's commitment to continuous improvement and his belief in doing the little things right. He credits sports for teaching him perseverance, teamwork, and leadership, qualities that now define his approach to business and team management. Brett also shares candid thoughts on the mental challenges athletes face when leaving the spotlight, emphasizing the value of structure, mentorship, and finding new purpose. Brett's story offers inspiration for anyone navigating change. Whether you're an athlete, entrepreneur, or someone looking to reinvent themselves, Brett's journey underscores the importance of resilience, adaptability, and leading with integrity!Show Notes(00:00) Introduction(06:08) Pest Control Franchise Success(14:50) Building a Supportive Team Environment(21:16) Staying Calm Under Pressure(26:51) Better Communication Techniques(31:47) Transitioning from Sports to Business(35:43) Defining Success(38:50) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBrett GoodeMosquito Squad of NW Arkansas

Richard Peterson, CFM, FMP, SFP is Director of IFM at ABM Industries Supporting Waymo where he is responsible for overseeing facility management operations and is passionate about driving operational excellence, safety, and innovation. He also serves as Vice President of the IFMA Silicon Valley Chapter and Secretary for IFMA's Corporate Facilities Council with a mission is to assist FMs in navigating their career journey using leadership skills training, peer mentoring, and specialized education. Mike Petrusky asks Richard about his experiences in the profession and why he believes that knowing one's strengths and attributes is essential for success in facility management. Being a workplace leader in FM today involves a balance between the technical aspects of the job and the human element of creating spaces that foster innovation and productivity. Richard brings his personal passion for leadership development and community engagement to his career, which has resulted in his attaining IFMA credentials that have led to his professional success. Mike and Richard discuss IFMA's upcoming World Workplace conference in Minneapolis as they look forward to networking and great educational opportunities and they encourage you to grow in your facility management journey by offering the inspiration needed to be a Workplace Innovator! Connect with Richard on LinkedIn: https://www.linkedin.com/in/richard-peterson-cfm-fmp-sfp-33a526ba/ Learn more about IFMA's World Workplace: https://worldworkplace.ifma.org/ Explore the ABM website: https://www.abm.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

In today's episode, Lisa Hickey and Darryl DeAngelis, a business developer at EBTRON with 40 years in the HVAC industry, discuss the critical aspects of indoor air quality (IAQ) that facility managers should monitor. They delve into various metrics such as VOCs, CO2 levels and particulate matter, emphasizing the importance of proper ventilation and filtration systems. They also share insights on demand control ventilation, the significance of MERV ratings and the impact of temperature and humidity on air quality.This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of twelve, he had the vision to lead a company, long before fully understanding what that meant. Over the years, Jim's relentless belief in serving others and fixing anything laid the groundwork for CGP's unique approach and lasting impact in the facilities services industry.Jim discusses the evolution of the business, from early days without any competition, through significant growth, and ultimately to building long-term relationships with major clients. He shares the importance of carefully choosing which clients to work with, prioritizing core values like respect, service, and mentoring both employees and customers. CGP's culture revolves around serving others as you would your great-grandmother, embracing mistakes as learning opportunities, and nurturing leadership from within the organization.Reflecting on four decades of leadership, Jim emphasizes the importance of building a diverse team that learns and grows together. He explains his vision of legacy, developing future leaders who will eventually take the reins. Jim also offers candid advice about the myth of work-life balance, acknowledging the sacrifices involved and encouraging intentional presence with both family and career. This episode is a rich, inspiring testament to building a values-driven business with generational impact!Show Notes(00:00) Introduction(04:52) Strategic Growth Through Market Change(08:22) CGP's Core Philosophy: Serve with Respect(12:22) Building a Legacy of Leaders(14:57) Balancing Family and Career SacrificesLinksJim Robinson CGP Maintenance and Construction Services

www.iotusecase.com#FacilityManagement #ESG #SmartBuilding In Episode 181 des IoT Use Case Podcasts spricht Gastgeberin Ing. Madeleine Mickeleit mit Markus Paluszkiewicz, Produktmanager bei der WISAG Automatisierungstechnik, und André Lange, Managing Director DACH bei ICONICS. Im Fokus: Gebäudeautomation im Wandel – von energieeffizientem Betrieb über ESG-Reporting bis zu neuen digitalen Geschäftsmodellen. Die beiden zeigen, wie WISAG als Systemintegrator unterschiedlichste Gebäude vernetzt – vom Industrieareal über Krankenhäuser bis hin zum Pinguingehege – und wie ICONICS mit seiner IoT- und SCADA-Plattform GENESIS64 als technologisches Fundament dient. Ein Gespräch über Markttrends, Partnerschaften und konkrete Projekte, die Kosten senken, Sicherheit erhöhen und neue Services ermöglichen. Folge 181 auf einen Blick (und Klick):(20:10) Herausforderungen, Potenziale und Status quo – So sieht der Use Case in der Praxis aus(27:48) Lösungen, Angebote und Services – Ein Blick auf die eingesetzten Technologien(33:49) Übertragbarkeit, Skalierung und nächste Schritte – So könnt ihr diesen Use Case nutzen Podcast ZusammenfassungWie lassen sich komplexe Gebäude – vom kritischen Industriebereich bis zum Zoo – effizient, nachhaltig und sicher betreiben? WISAG Automatisierungstechnik und ICONICS geben in dieser Folge praxisnahe Einblicke. Die Herausforderung: Unterschiedlichste Kundengruppen müssen gesetzliche Vorgaben wie das Gebäudeenergiegesetz und ESG-Reporting erfüllen, gleichzeitig Kosten senken und Komfort sichern – bei wachsender Komplexität durch neue Technologien, Sicherheitsanforderungen und heterogene Bestandsanlagen. Die Lösung: WISAG setzt als Systemintegrator auf die Plattform GENESIS64 von ICONICS (unter eigener Wortmarke INSCONTROL 5.0). Diese bietet universelle Konnektivität zu 98 % aller gängigen Geräte und Protokolle (u. a. BACnet, OPC, KNX), Low-Code-/No-Code-Konfiguration und flexible Module für Visualisierung, Historisierung, Business Intelligence und mehr. Projekte reichen vom Retrofit veralteter Software über Kälteverbundlösungen mit bis zu 90 % Energieeinsparung bis zur Vernetzung von LoRaWAN-Sensoren für Spezialanwendungen wie Pinguin-Gehege. Das Ergebnis: Energie- und Wartungskosten lassen sich signifikant reduzieren – belegt etwa durch Referenzprojekte wie den Microsoft Campus mit 100 Mio. US-Dollar Einsparung in zehn Jahren. Gleichzeitig schafft die Plattform die Basis für neue digitale Geschäftsmodelle wie Regelungsgütemonitoring. Für Entscheider in Facility Management, Industrie und kritischer Infrastruktur liefert diese Folge konkrete Use Cases und Strategien, wie IoT-Technologie und Gebäudeautomation echten Business-Mehrwert erzeugen.----Relevante Folgenlinks:Madeleine (https://www.linkedin.com/in/madeleine-mickeleit/)Markus (https://www.linkedin.com/in/markus-paluszkiewicz-5b94799/)André (https://www.linkedin.com/in/andrelange-4698514/)INSCONTROL (https://inscontrol.de/)Jetzt IoT Use Case auf LinkedIn folgen1x monatlich IoT Use Case Update erhaltenJetzt IoT Use Case auf LinkedIn folgen1x monatlich IoT Use Case Update erhalten

In this special episode of Connected FM, Kyle Eldridge sits down with Andrew Steele for a preview of his upcoming World Workplace session. They dive into the true costs of technology adoption in facility management. Andrew shares insights from his research and real-world experiences, emphasizing the importance of understanding hidden costs, organizational behavior, and the need for a cultural change in technology adoption. He outlines four categories of costs that facility managers should consider and provides actionable strategies for successful implementation.Resources mentioned:Andrew Steele's UW thesis research: https://digital.lib.washington.edu/researchworks/items/fe627f40-e558-4484-b937-b51a824fcc25Andrew Steele's WWP speaker profile: https://worldworkplace.ifma.org/whats-happening/speakers/Andrew Steele LinkedIn: https://www.linkedin.com/in/andrewsteelefmWWP Session: "Beyond Hardware: True Costs of Technology Adoption in FM" - Thursday, September 18, 2025, 9:45 AM to 10:30 AM, Room 102BCSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you're in contracting, facility management, or leading large teams across multiple locations, this episode is packed with practical tech insights you can't afford to miss.James shares his journey from running a painting and power washing company to launching groundbreaking technology aimed at streamlining project documentation and communication. Frustrated by the inefficiencies he faced as a contractor, James partnered up to create tools that transform how contractors interpret their finances and manage their work. Their tech journey led them to LiveSwitch, a powerful platform that's now setting new standards for real-time, remote video assistance and documentation.LiveSwitch stands out for its effortless user experience, requiring nothing more than sending a text message to start sharing live video, images, and progress updates. There's no need for cumbersome app downloads; customers, subcontractors, and field teams can simply tap a link or scan a QR code to participate. Everything is automatically uploaded, encrypted, and easily shareable, cutting down on tedious paperwork and keeping projects moving at record speed.The episode highlights how LiveSwitch isn't just for tech enthusiasts; it's designed for anyone who wants to make workflows simpler and safer. James even offers a personal demo to anyone interested. If speed, transparency, and instant communication matter to your business, it's time to give this episode—and LiveSwitch—a closer look!Show Notes(00:00) Introduction(05:20) Revolutionizing 911 with SMS Access(09:47) Emergency Response in Sports Arenas(15:04) Real-Time Project Documentation Platform(17:12) Versatile Video Connection Services(20:23) Specialized Tools Over CRM Solutions(24:54) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesJames HatfieldLiveSwitch, Inc.LiveSwitch Free Trial: LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time.Referral Link: If a listener becomes a LiveSwitch customer using your referral link, you will automatically receive a $250 VISA gift card via email. You can also send us direct referrals via email or text. Lastly, if a listener becomes a LiveSwitch customer and mentions the show but did not use your link, we will send you $250 via email.Discount Code: "SE10OFF" will get you 10% off at checkout.

In today's episode, Becky Spohn and Cherish Johnette delve into emotional intelligence (EQ) and its significance in professional settings. Together they discuss EQ's components as defined by Daniel Goleman: self-awareness, self-management, social awareness, and relationship management. They also address misconceptions about EQ, share personal experiences and emphasize the importance of empathy and effective communication in resolving conflicts.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Steve Willis, FMP is Vice President for Specialty Services at Mooring USA where his is a team builder, networker and educator in the field of disaster restoration and commercial construction. Mike Petrusky asks Steve about the future role of facility managers as the built environment becomes more complex and demanding due to the integration of new technologies and the aging of buildings. They explore how natural disasters, construction defects, HVAC problems, and plumbing failures can pose significant challenges for FM leaders caring for the occupants of their facilities. Steve believes that health and safety will continue to be a growing focus for the industry, with facility managers playing an essential role in maintaining safe and healthy environments, so he encourages listeners to "find a partner, not a vendor" who can provide broader support and assistance beyond just their specific services. The future of facilities management will likely involve more advanced technology integration, including robotics and improved construction techniques to extend building life cycles, so Mike and Steve offer the encouragement you need to be an Asset Champion in your organization! Take the Eptura™ Podcast Survey: https://forms.office.com/r/jY577CbNcx Connect with Steve on LinkedIn: https://www.linkedin.com/in/stevewillisiaq/ Explore more about Mooring USA: https://mooringusa.com/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for business owners looking to level up their marketing game.One central theme is the gap that trade professionals often face when bridging hands-on expertise with modern marketing best practices. As Sarah points out, knowing your craft inside and out doesn't automatically translate into knowing how to run meta ads, execute effective email campaigns, or navigate the ever-evolving digital landscape. She emphasizes the importance of targeting marketing efforts locally, since most trade businesses serve specific geographic areas where word-of-mouth and community relationships still reign supreme.Additionally, Sarah and Jim dive deep into how the trades differ from other industries, especially when it comes to urgency-based buying and the need for immediate solutions. They explore the pitfalls of trying to do it all yourself, warning against spreading your efforts too thin across every marketing channel. Instead, Sarah recommends focusing on one or two platforms that best reach your target audience.The episode also offers a reality check on trade show investments, the value of strategic planning, and actionable tips for smaller companies to compete with larger players. With humor and real-world anecdotes, Sarah wraps up by stressing that marketing is a long game built on relationships, consistency, and a willingness to stand out, even in unexpected ways. If you're in the trades and ready to grow, this episode is a must-listen!Show Notes(00:00) Introduction(03:06) Marketing for Different Trades(07:49) Overextending in Marketing Efforts(10:05) Strategic Networking in the Tile Industry(13:01) Forming Real Connections at Trade Shows(22:30) Marketing Beyond Immediate Sales(25:21) Valuing Network Growth from Events(26:47) Targeted Pre-Show Planning Essentials(28:15) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesSarah WilliamsIDIQ

In this episode of ELI, we welcome Anantharam Varayur, the co-founder of Manasum Senior Living. Anantharam shares his remarkable three-decade entrepreneurial journey, from starting a pioneering IT networking company in the '80s to following his true passion: creating vibrant, premium communities for seniors.Discover the powerful story of how a single conversation pushed him and his wife to close a successful business and pursue their dream. Anantharam details the extensive research across the US and India that shaped their unique "courtyard concept" and premium service model. He also offers a transparent look at the economics of senior living, the operational challenges of running a multi-faceted service, and the heartwarming stories that make it all worthwhile.Finally, Anantharam shares invaluable advice for all entrepreneurs: focus on solving a problem with a strong purpose, and success will follow.Chapters:(00:00) Introduction to Anantharam Varayur, Co-Founder of Manasum Senior Living(00:52) An Accidental Entrepreneur: Starting in IT at Age 23(03:44) Building a Successful IT Networking Business(05:17) The Spark of Passion: Identifying the Need for Senior Care(06:31) The BNI Connection: Finding a Mentor in Senior Living(08:11) The Bold Decision: Closing a Thriving Business to Follow a Passion(11:19) Researching the Market: Learning from Senior Living in the US & India(15:47) Redefining Senior Living in India: Beyond the "Old Age Home"(19:11) The Economics of Premium Senior Living(24:34) Operational Challenges: Running Hospitality, Healthcare, and Facility Management(28:00) Heartwarming Success Stories from Manasum Residents(30:20) The Future of Senior Living & Manasum's Growth Strategy(36:33) Key Lessons for Entrepreneurs: The Power of Purpose Over Money(42:46) The Manasum Vision: Transforming Lives into Butterflies

SummaryIn the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it.JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on experience shaped his customer-first approach. His company isn't just focused on compliance; they're at the forefront of innovation, working directly with the National Fire Protection Association (NFPA) to develop AI-driven solutions. Imagine a future where AI-powered cameras can detect smoke at the vapor stage, preventing disasters before sprinklers are even triggered. This isn't science fiction; JC reveals his team is preparing to beta test these systems in retail environments later this year.Beyond the technology, the conversation highlights JC's commitment to leadership and empowering others. He's building more than just a business, and through franchising, JC is opening doors for aspiring entrepreneurs and providing career opportunities for retiring veterans. His approach is to lead with vision, focus on doing the right thing, and create real impact. If you're in facility management, retail, or just fascinated by smart tech, this episode showcases how the future of fire protection is proactive, integrated, and people-focused. Listen now!Show Notes(00:00) Introduction(06:45) AI Firewatch Initiative(11:15) State Fire Code Adoption Variability(15:26) Leadership and Implementation Challenges(20:14) Growth Opportunities Amidst Contract Reevaluations(22:43) Franchise Expansion Aspirations(28:29) Building Compliance and Support Focus(29:31) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesJC MosqueraNational Fire Protection

Michael Amos is Managing Director at Waste to Wonder Worldwide where he is passionate about managing office clearances that empower disadvantaged communities. Mike Petrusky asks Michael about his recent learning lab presentations during IFMA's Facility Fusion where he shared that organizations should consider social enterprises when making procurement decisions to maximize social impact. The ethical reuse of office equipment can have a profound generational impact on disadvantaged communities and sustainability in the workplace is a core competency for facility management professionals, so this approach can enhance the ROI of your commercial spend by delivering positive social outcomes. Mike and Michael discuss the concept of a "spherical economy" which emphasizes the holistic view of the lifecycle of materials and products as the offer the inspiration you need to be a Workplace Innovator in your organization! Take the Eptura™ Podcast Survey: https://forms.office.com/r/jY577CbNcx Connect with Michael on LinkedIn: https://www.linkedin.com/in/wastetowonderworldwide/ Learn more about Waste to Wonder Worldwide: https://www.wastetowonder.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

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SummaryIn part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it's worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today's rapidly changing tech landscape.Nathan and Jim tackle the common challenge of technology overwhelm. Many business owners chase the latest software or gadgets, only to find they don't solve real problems. Nathan stresses the importance of starting with clear business objectives, then finding the right and necessary tech solutions that serve your goals. It's about working smarter, not harder, and not letting flashy trends distract from core business needs.A major highlight of the episode is Nathan's pragmatic approach to cybersecurity. He simplifies what can often feel like an overwhelming topic, explaining that most breaches start with compromised emails. As a result, businesses should prioritize email security to eliminate the bulk of threats and losses. Nathan also demystifies AI, highlighting its current uses and encouraging listeners to use AI tools where they make sense now.Most importantly, Nathan addresses the fear many leaders face—fear of change, of failure, and new technology. He reminds us that resilience, trusted advisors, and a willingness to “dance with fear” are key to moving forward and making tech work for your business. Tune in today!Show Notes(00:00) Introduction(04:08) Cybersecurity Threats in the Automotive Industry(06:23) Nathan's Book: CEO's Digital Survival Guide(10:19) AI-Enhanced Hiring and Software Solutions(14:44) How AI Streamlines Data Analysis(18:16) Redefining Industries Through Innovation(22:14) Embracing Resilience in Business Challenges(24:04) Confronting Fear with Technology(24:49) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNathan WhittacreStimulus Technologies

DJ Whitmore spent 30 years inside the walls of federal prisons — not as an inmate, but as an associate warden. From serving in the Gulf War to working his way up through the ranks of the Bureau of Prisons, DJ has seen every side of the justice system. In this powerful interview, he shares what really goes on behind bars, from low-security camps to high-security penitentiaries. If you've ever wondered what prison is like from the other side — this episode pulls back the curtain. #FederalPrison #BureauOfPrisons #PrisonWardenStories #InsidePrisonWalls #PrisonLifeUncovered #VeteranToWarden #TrueCrimePodcast #LifeBehindBars Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ Presented by Tyson 2.0 & Wooooo Energy: https://tyson20.com/ https://woooooenergy.com/ Buy Merch: http://www.ianbick.com/shop Timestamps: 00:00:00 Life Inside Federal Prisons: Insights from Associate Warden DJ Whitmore 00:06:58 Career Path in Corrections: From Military to Federal Bureau 00:14:05 Climbing the Professional Ladder in Corrections 00:21:24 Challenges of Inmate Punishments and Privileges 00:28:40 Navigating Prison Rules: Finding Balance 00:35:40 Tragic Consequences: Violence Over Minor Disputes 00:42:43 The Role of Paperwork in Prison Safety 00:49:35 Unbelievable Contraband Story: Inmate's Desperate Measures 00:56:38 Inmate Labor Dynamics and Facility Management 01:03:34 Challenges of Substitute Teaching in Prisons 01:10:32 Importance of Mental Health Support 01:17:48 Leadership in Bureau of Prisons 01:24:54 High Incidents in the Special Management Unit 01:32:03 Accountability in Correctional Facilities 01:39:21 Challenges in the U.S. Prison System 01:46:23 Media Bias in Union vs. Administration Story Powered by: Just Media House : https://www.justmediahouse.com/ Creative direction, design, assets, support by FWRD: https://www.fwrd.co Learn more about your ad choices. Visit megaphone.fm/adchoices

Dean Stanberry, past chair of IFMA's Global Board of Directors, hosts a discussion with Jim Uhalt, Chief Revenue Officer for Quality Uptime Services, and Kyle Butler, President of RavenVolt, about data centers, uptime, and future-proofing strategies. They explore the importance of maintaining infrastructure, handling aging equipment, and proactive versus reactive maintenance models. They highlight the increasing importance of resilience, climate risk, and cybersecurity in data centers. Additionally, they discuss modernizing energy infrastructure using renewable resources, addressing the challenges of staffing qualified personnel, and the role of AI and automation in optimizing maintenance and meeting ESG goals. Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership.Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now celebrating thirty years in business. He emphasizes the seismic shifts in how businesses use technology, recalling a time when email and internet access were rare in daily operations. Nathan's story is a testament to adaptability and learning by doing; much of his business acumen, he admits, was acquired outside the classroom.Tech leadership, Nathan asserts, is about authenticity, continuous learning, and fostering a strong company culture. He candidly discusses pitfalls, like chasing every new opportunity at the expense of focus, and reveals that saying “no” can be as vital as innovation. AI, the current “white rabbit,” is another hot topic. Nathan advises businesses to seek real ROI from AI tools, avoiding distractions from their core goals. He also advocates for frameworks like EOS (Entrepreneurial Operating System) to keep teams aligned, engaged, and successful.Nathan's approach revolves around driving growth through technology, focusing on people, and leading with a purpose. This episode is a treasure trove for anyone navigating the intersection of leadership, tech, and business growth!Show Notes(00:00) Introduction(05:31) Leadership Through Culture and Learning(08:11) Prioritizing Core Goals over Trends(12:27) Implementing the EOS Framework(14:23) Chasing Distractions over Focus(17:37) Aligning Team and Business Success(19:59) Money as the 10th Priority(23:29) Ensuring Longevity Through Leadership(31:05) Embracing Technology's BenefitsLinksJim Robinson CGP Maintenance and Construction ServicesNathan WhittacreStimulus Technologies

SummaryIn this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn't just about fixing problems; it's about reassuring, communicating, and building trust with clients when they need it most.Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of client pain points. From major plumbing disasters to everyday maintenance issues, his philosophy stays the same: meet clients where they're at, validate their concerns, and over-communicate every step of the way. The result is clarity, confidence, and a feeling among clients that they're truly being cared for.A highlight of the episode is the story of a monumental rescue at a prominent restaurant, where CGP turned around what was forecasted as a four-month shutdown to get the business back up in just seven weeks. Matt and Jim underscore the importance of upfront planning, detailed scheduling, and daily updates for projects both large and small. Their use of technology ensures clients can easily follow progress, stay updated, and, most importantly, feel supported.They wrap up by stressing that true operational excellence isn't just about solving problems, it's about saying “yes,” building relationships, and committing to loving service every single day. If you're a service provider or a buyer, this episode is full of actionable insights to elevate your approach!Show Notes(00:00) Introduction(05:42) How CGP Is a Problem-Solving Partner(09:47) Upfront Communication in Construction Management(11:26) Guiding Long-Term Success(16:55) Effective Contractor Communication Strategies(20:40) Building Trust Through Reliable Solutions(23:19) Unconditional Love and Connection(28:31) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMatthew Hackett

In this episode, host Matt Tucker, Director of Research at IFMA and Professor of Facility Management, speaks with three facility management students and graduates: Christopher Bourke from The Hague University of Applied Sciences, Daniëlle van't Westeinde from Tilburg University, and Mathias De Roeck, a Fleet and Facility Coordinator in Belgium. They discuss the role of ChatGPT in their education and future careers, noting mixed implementations and the importance of using it as a tool rather than a replacement for critical thinking. They highlight the need for curriculum to include data analytics and proper AI utilization techniques to better prepare students for the evolving industry.This episode is sponsored by ABM! Learn more about ABM here. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board's vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference.Throughout the conversation, Debi and Jim recount moving stories from past projects, from supporting addiction recovery centers to uplifting organizations like soup kitchens and community-focused cafes. Debi emphasizes how the program has grown over seventeen years, not just enhancing facilities for those in need but also forging meaningful connections among volunteers, vendors, and restaurateurs. The conversation highlights how competitors within the industry set aside rivalry to work side by side, adding another dimension to the event's spirit of collaboration and community.Listeners learn about the tangible impact volunteer efforts have, both on local organizations and on participants themselves, who often walk away deeply enriched. The episode also introduces exciting new developments, such as the donation of a dedicated trailer to streamline tools and resources for future projects, demonstrating the ongoing innovation and generosity within the RFMA network. This episode extends an open invitation to experience firsthand the rewards of community service through RFMA Gives!Show Notes(00:00) Introduction(04:46) RFMA's Impactful Conference Mission(08:20) RFMA Gives Team Building Event(12:12) Engaging Communities Through Storytelling(15:24) Soup Kitchen Transformation(18:53) Personal Connections Beyond Conferences(21:18) Volunteer Opportunities and Project Wishlist(23:55) Empowerment Through Mobile Service Trailer(26:45) Volunteering Impact in Denver(29:26) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesDebi KensellRestaurant Facility Management Association (RFMA)

In today's episode, Erik Jaspers, Chair of IFMA EMEA's Executive Board, joins author and speaker Rex Miller to unpack the evolving landscape of hybrid work. Together, they examine the push and pull between remote and office-based models—shaped by high-profile return-to-office mandates from companies like Amazon and Dell. Their conversation emphasizes the need to rethink organizational structures, decision-making, and incentives to support hybrid success. They also highlight the critical role facility managers play as change leaders, advocating for a collaborative, cross-functional approach to navigating this new world of work.This episode is sponsored by ABM! Learn more about ABM here.  Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Shawn Morgal is Vice President of Facilities Management and Operations & Maintenance at The Building People where he is proudly serving multiple federal and local government agencies in support of the FM and O&M business lines. Mike Petrusky asks Shawn about his career journey and current perspectives on the state of the facility and asset management industries. They discuss the federal government's focus on savings and reduction efforts and the need for effective life cycle asset management planning and customer alignment in facilities management. The integration of BIM models and digital twins in the construction and operations phases can significantly improve the reliability and efficiency of facility management, so Shawn stresses the importance of involving end users, such as skilled trades technicians, in the adoption of new technologies to ensure success. Mike and Shawn share inspiration from music and their experiences at the Capital Chapter of IFMA while offering you the encouragement you need to be an Asset Champion in your organization! Connect with Shawn on LinkedIn: https://www.linkedin.com/in/shawn-morgal/ Explore more about The Building People: https://thebuildingpeople.com/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

In today's episode Lucian Niemeyer, CEO of Building Cybersecurity, joins Stacey Shepard, the President of Shepard Global Strategies to explore how IFMA's new partnership with BCS is helping facility managers better understand and manage cyber risks. Together they discuss Lcuian's background at the United States Department of Defense to developing a 16-step cybersecurity framework that is available for free for facility managers. They highlight how training, collaboration, and proactive strategies are reshaping cyber safety in the built environment to drive safer, smarter facility management practices.This episode is sponsored by ABM! Learn more about ABM here.  Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential.Matt's journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Throughout the discussion, Matt emphasizes the importance of surrounding yourself with supportive, growth-oriented people and constantly seeking new knowledge. This thirst for learning is matched by CGP's ongoing investment in employee education, from leadership seminars to hands-on training.The episode explores CGP's culture, focusing on its four Cs: commitment, courage, capability, and confidence. Employees are encouraged to make decisions, learn from mistakes, and grow together. This culture of autonomy and trust is not just rhetoric—it's reflected in team promotions from within and mentorship at every level. Additionally, Matt and Jim also discuss how success is a byproduct of serving others, not just the end goal. By prioritizing the client and creating a supportive internal family, CGP sets team members up to thrive both professionally and personally.For anyone interested in actionable leadership advice and real-world examples of company values in action, this episode is packed with value bombs. Tune in to discover how the right mindset—and the right company culture—can make all the difference!Show Notes(00:00) Introduction(00:36) Turning Challenges into Opportunities(04:55) Building Leadership: The Four Cs(08:09) A Commitment to Team Growth(10:22) Enhancing Training: Customer-Centric Focus(13:37) How Serving with Abundance Leads to Success(20:34) Embracing Continuous, Uncomfortable Learning(24:16) "Piece of Cake” Mindset(25:06) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMatthew Hackett

SummaryIn this episode of Service Evolution, Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today's fast-paced business environment, industry conferences are more than just a line item on the calendar—they're a powerful investment in growth, networking, and brand visibility. In this conversation, they share insights from recent conferences, emphasizing the need for clarity in communication, the value of follow-ups, and the importance of professionalism in appearance. The discussion also touches on the necessity of enjoying the experience and making the most of the opportunities presented at these gatherings.Drawing from their recent experiences at shows like SPECS and RIFMA, Jim and Neil highlight how every handshake, elevator pitch, and face-to-face meeting can help ignite new partnerships or strengthen existing ones. Trade shows open doors not just for immediate ROI, but for long-term connections—sometimes leading to lucrative projects months down the line. Their advice? Stay authentic, know your brand, and approach each conversation with purpose.Jim and Neil also remind listeners that while prepping for conferences, it's crucial to put your best foot forward. Dress the part, but don't lose your unique spark—whether you're in dress shoes or a themed costume for a special event. Above all, remember to have fun. After all, the relationships you build and the experiences you collect at these events are what truly set your business apart!Show Notes(00:00) Maximizing Client Engagement at Conferences(03:30) Networking Opportunities at Business Events(06:36) Staying True to Your Brand(10:35) Seizing Conference Opportunities(13:49) Exploring Retail Construction and Facilities Conferences(17:42) How Uniqueness Wins Always(19:33) Having Fun in a High-Stress EnvironmentLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuiston

In this episode of Connected FM, host Edward Wagoner discusses the crucial role of facility managers in various environments with guest Lyle Gladney, the Building Operations Director at Claremont Oaks. They explore how facility managers impact different sectors, including crime labs, package processing facilities, jails, R&D facilities, cancer treatment centers and retirement homes. The discussion highlights the intricacies involved in maintaining these facilities, ensuring their proper function, and the critical impact on people's lives.This episode is sponsored by ABM! Learn more about ABM here. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutting-edge scheduling and communication tools to streamline renovations and satisfy stringent client deadlines, illustrating the company's commitment to leveraging new tech while honoring the craft's core values.A significant portion of the conversation delves into the importance of client and employee feedback. Jim emphasizes the need for open, candid communication with clients, including regular quarterly business reviews, and how CGP uses the highest expectations from their toughest clients as a company-wide standard to ensure consistent excellence. He also discusses the value of being able to "fire" abusive clients, underscoring the company's confidence in its integrity and service.Collaboration over competition emerges as another theme, with Jim advocating for strong partnerships—both with clients and peer contractors—rather than an adversarial approach. He identifies common client-side mistakes, like slow communication, and suggests strategies for facility managers to nurture productive contractor relationships. Tune in today!Show Notes(00:00) Introduction(05:38) Strengthening Loyalty Through Partnerships(06:30) Employing a Consistent High-Standard Service Strategy(10:49) Overcoming Avoidance and Delayed Responses(14:00) Addressing Leadership and Professionalism Concerns(17:59) How Serving Other Benefits Everyone(21:04) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio

En el episodio de hoy, Valentina Pérez de IFMA LATAM se sienta con Raúl Garcés de IFMA México y Jaime Pire de IFMA España para hablar sobre el crecimiento y los retos de la industria del facility management en Latinoamérica. Destacan la importancia de traducir los recursos de la IFMA al español para que las certificaciones y las mejores prácticas sean más accesibles. También hacen hincapié en el papel de las empresas internacionales en la promoción de las normas de gestión de instalaciones y los esfuerzos para profesionalizar la industria a través de la educación y la certificación.  Este episodio está patrocinado por Envoy. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, host Jim Robinson steps into the guest seat for a deep dive interview led by producer Bryan Fittin. With over forty years of experience in the construction and maintenance industry, Jim shares his remarkable journey from fixing lawnmowers as a kid to owning and leading CGP Maintenance and Construction Services. He reveals how a childhood vision of becoming a CEO set him on a path of entrepreneurship, eventually building a company renowned for its consistent client relationships, innovation, and strong core values.Jim discusses the early challenges, resourcefulness, and milestones that have shaped CGP, from starting with handwritten invoices and losing money in its first year to growing into a twenty-five-million dollar company. Throughout the conversation, Jim emphasizes the importance of meeting both the needs and wants of clients—going beyond simply fixing things to making clients look good and feel valued.Listeners get a behind-the-scenes look at the company's culture, including its dedication to integrity, family-like treatment of employees, and a commitment to sustainability and innovation. Jim's leadership philosophy focuses on differentiation through genuine care for both clients and employees, technological advancement, and always striving to be ahead of industry trends. This episode is a treasure trove of wisdom for business owners and aspiring leaders alike!Show Notes(00:00) Introduction(04:10) CGP's Evolution Under Jim's Leadership(08:02) Understanding Clients' Needs and Wants(11:12) How CGP Pioneered Facility Maintenance(13:28) Cost-Effective Business with Educational Benefits(18:49) Future-Proofing Through Innovation(22:33) Sustainable Project Efficiency Strategies(24:27) Efficient and Eco-Friendly Vehicle ManagementLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio

Lorri Rowlandson, head of strategy and innovation at BGIS, outlines a three-layer approach to AI integration: individual level desktop AI for job reengineering, operational level AI for enhancing internal efficiencies and client value-driven AI for service improvement. She emphasizes the importance of practical innovation, responsible AI use, employee engagement and continuous learning. This episode is sponsored by Envoy. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, host Jim Robinson discusses the importance of building strong vendor relationships and how to maximize these partnerships for better service and pricing. He emphasizes the need for clarity in communication when selecting facility service providers. By being crystal clear about your needs and expectations upfront, you can better assess whether a vendor can meet your demands and create a strong alignment. Jim provides examples from his own experiences, highlighting the critical role of communication and reliability in maintaining successful vendor relationships.Jim also touches on negotiation strategies for facility managers, explaining that understanding the true value of the service being provided is crucial. He encourages setting clear expectations and understanding market demands to ensure fair pricing without compromising service quality. Additionally, Jim discusses identifying red flags that suggest a vendor may not be the right fit, such as poor communication and a lack of preparedness.Furthermore, Jim addresses the importance of aligning corporate values with vendors. He shares insights on making sure that core values such as integrity and respect are upheld in all business dealings. He believes that collaborating with other service providers can optimize outcomes for the end user.Overall, Jim underscores the significance of frequent assessments and open communication to ensure that vendor partnerships remain beneficial and aligned with company values. His advice is rooted in his extensive experience and aims to foster long-term, productive relationships that serve both sides well!Show Notes(00:00) Introduction(06:15) Service Provider Compatibility Checklist(08:35) Vendor Contracts: Frequent Reevaluation Needed(12:23) Collaborative Leadership for Greater Good(14:35) Core Values and Corporate Alignment(17:25) Clarity in Negotiation ConversationsLinksJim Robinson CGP Maintenance and Construction Services

John Mackay, CFM is Senior Director, Sales & Business Development and Lauren Ross, NCIDQ, LEED AP is CAFM Manager at Aleto, Inc. where they are passionate about aligning the performance of people, process, and technology in the built environment. Mike Petrusky asks John and Lauren about how they work with clients to align workplace strategies with the specific needs of an organization's workforce and the role of technology in tracking space utilization and occupancy. They explore the value of data in making informed decisions about space management and utilization and agree there is a need for open communication and flexibility in adopting industry best practices tailored to specific client needs. Lauren shares the power of IWMS (Integrated Workplace Management Systems) in consolidating information and improving efficiency and John encourages facility managers to develop strong interpersonal skills to enable collaboration and project success. Tune in for the insights and inspiration that you need to be a Workplace Innovator in your organization! Connect with John on LinkedIn: https://www.linkedin.com/in/johnmackaycfm/ Connect with Lauren on LinkedIn: https://www.linkedin.com/in/lauren-ross-b25a5a232/ Learn more about Aleto, Inc.: https://aletosolutions.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Ashleigh Fiora is Vice President and Head of Strategy & Sales at Striden where she creates customized solutions that redefine the workplace experience, fostering collaborative environments and bringing people back into the office to reconnect. Mike Petrusky asks Ashleigh about the newly branded facilities management division of 1Rivet called Striden, which provides outsourced hospitality and facilities services to enhance the workplace experience. They explore the importance of change management, employee engagement, and the integration of new technologies with a hospitality mindset to enhance employee satisfaction and collaboration. In-person connections are powerful in the workplace, so FM leaders must deliver clear communication, transparency, and executive buy-in to be effective. Mike and Ashleigh share their experiences with the IFMA community and inspire listeners to create partnerships to create environments where people can be productive and thrive, as they offer inspiration that will help you be a Workplace Innovator in your organization! Connect with Ashleigh on LinkedIn: https://www.linkedin.com/in/ashleigh-fiora-6b631614/ Learn more about Striden: https://www.striden.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Facility managers play a crucial role in ensuring the safety of their buildings, occupants, and operations. In this episode, Brent Ward, owner of Left Coast Facilities Consulting, and Ray Bizal, Director of Regional Operations for NFPA, dive into the impact of NFPA standards on facility management. They explore essential fire, electrical, and life safety codes, along with standards for wildfire and active shooter preparedness. The discussion highlights key updates, including the mandatory inspection practices introduced in the 2023 edition of NFPA 70B, emphasizing the need for compliance to protect business continuity and brand reputation.Resources from the episode:NFPA's website Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, host Jim Robinson explores the intricacies of crisis leadership across sectors like retail, hospitality, and facility management. The discussion pivots on the necessity of guiding teams through crises while promoting independence to reduce reliance on leadership during emergencies. Communication and repetition are underscored as vital tools in skill development and effective crisis management, echoing Tony Robbins' sentiment: "Repetition is the mother of skill."The conversation highlights the significance of morale maintenance, suggesting spontaneity as a means to alleviate stress and invigorate office atmospheres. Simple acts, such as buying lunch or coffee, are presented as ways to reset team dynamics and improve morale. Jim shares a poignant story of inadequate crisis handling—a property fire where the manager's failure to communicate escalated tenant stress—contrasting it with more successful management stories where calm conduct and organized communication were pivotal.Emphasizing the importance of mental health, Jim advocates for open conversations and support frameworks, promoting the idea of "adding certainty" to stabilize chaotic scenarios. He stresses that effective crisis management is a cornerstone of his business, and encourages ongoing dialogues about these experiences within the audience. In sum, the episode provides practical insights into leading teams through crises with an emphasis on preparation, effective communication, and morale-boosting to improve outcomes and foster resilience.Show Notes(00:00) Introduction(03:14) Crisis Management and Team Training(06:49) Fostering Office Spontaneity(11:35) Calm Crisis Management and Processing(13:41) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction Services

En este episodio de Connected FM, las anfitrionas Norma Pleitez, Vicepresidenta de IFMA México, y Rebeca Arguedas, CEO de UNRF Facility Services, discuten el progreso y los retos a los que se han enfrentado las mujeres en la industria del Facility Management en los últimos 20 años. Exploran el cambio de roles administrativos a puestos técnicos, la importancia de la tutoría y las certificaciones, y las dificultades de equilibrar la vida personal y profesional. También destacan los resultados de un estudio de investigación de la IFMA sobre las tasas de retención en varios niveles profesionales dentro del sector. Subrayan la necesidad del desarrollo profesional, el apoyo de la comunidad y el papel de la tutoría en el fomento de futuras mujeres líderes en Facility Management. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, host Jim Robinson delves into the pressing issue of the skills gap in the trades and crafts industries. The discussion kicks off with Jim exploring why there's a shortage of skilled tradespeople, suggesting that the allure of technology and phones might be drawing young people's attention away from traditional crafts. He emphasizes the importance of reigniting passion and enthusiasm for trades, stressing that finding passion in one's work can lead to a fulfilling career.Jim also talks about the role of trade schools and the necessity of teaching both technical and soft skills to inspire the next generation. He shares his personal excitement about building a new fifteen hundred square feet training facility in the Phoenix area, aiming to provide hands-on learning opportunities. Jim underscores the urgency of introducing students, even from elementary level, to the potential and value in trades, positioning crafts as a valid alternative to college.The episode touches on the need for businesses to incentivize young professionals and how being realistic about career prospects is essential. Jim shares anecdotes highlighting the allure and misconceptions about success achieved through unconventional paths, like becoming a YouTuber. Overall, the episode calls for concerted efforts from various stakeholders to encourage and support the development of skilled tradespeople, emphasizing action and collaboration in bridging the skills gap.Show Notes(00:00) Introduction(05:22) Promoting Trade Education Early(07:49) Aspiring Influenced and Unrealistic Dreams(11:56) Cultivating Future Professionals(12:56) Sponsorships for Career-Ready Students(14:42) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction Services

Christine Mueller is Vice President and Director of Office Services Operations & Engineering at Capital Group where she is passionate about creating excellence through coaching, strong relationships, and inspiring others to achieve their most challenging goals. Mike Petrusky asks Christine about her career journey and how she currently views the role of facility management, the evolution of the built environment and moving from traditional FM to a focus on workplace experience. They explore the challenges of talent acquisition in the industry, the impact of technology, and the importance of active listening in facility management. Christine believes that AI and other technologies will allow enable FM professionals to better support the workplace while creating seamless user experiences. In a fast-changing work environment, Mike and Christine offer practical advice and inspiration to help you be a Workplace Innovator in your organization! Connect with Christine on LinkedIn: https://www.linkedin.com/in/christinelmueller/ Learn more about Capital Group: https://www.capitalgroup.com/ Find out more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

SummaryIn this episode of Service Evolution, host Jim Robinson is recording live from the 2025 RFMA Annual Conference in Las Vegas. Speaking to Luiz Flores and Rick Miller, Jim explores the dynamic world of autonomous leadership and hears the personal journeys of each guest. Jim kicks off the episode by emphasizing the critical need for strong leadership in today's world, highlighting how it begins at home and extends into professional environments.Luis, the first guest, shares his experience of embracing discomfort to grow as a leader and how autonomy has fostered his development. He underscores the life-changing impact of this leadership style, which encourages creativity and freedom to explore innovative ideas. Furthermore, Luis appreciates how autonomy empowers individuals to navigate challenges, create solutions, and ultimately realize their full potential.Additionally, Rick, an old friend and mentor of Jim, offers a seasoned perspective on autonomous leadership. He discusses the importance of maintaining a calm and respectful demeanor while leading a team, emphasizing the value of feedback and continual improvement. He also shares anecdotes about his 4 pm, Friday meetings, designed to recap the week and prepare for upcoming challenges, all while fostering a sense of accountability.Throughout the discussion, Jim stresses the importance of letting leaders grow by allowing them the freedom to fly. This episode serves as a beacon for current and aspiring leaders looking to harness the power of autonomous leadership to inspire and elevate their teams. Tune in to discover how autonomy can be a catalyst for growth and success!Show Notes(00:00) Introduction(05:00) Autonomous Leader Insights(07:23) Calm Communication for Respectful Leadership(10:25) Professional and Approachable Leadership(13:19) Adjusting Social Meetings EfficientlyLinksJim Robinson CGP Maintenance and Construction ServicesLuis FloresRick MillerRestaurant Facility Management Association (RFMA)

In this episode, Christa Dodoo, the First Vice-Chair of IFMA, sits down with Sampson Opare-Agyemang, the President of IFMA Ghana, about the chapter's 13-14 year journey in advancing facilities management across Africa. They also discuss how education has been pivotal in shifting mindsets, the value of credentials like the FMP, and the adoption of renewable energy and lifecycle costing practices. They also talk about essential FM skills, partnerships with government bodies and associations, and future goals like expanding university programs and developing more local trainings. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Dean Stanberry, SFP, CFM is Immediate Past-Chair on the IFMA Global Board of Directors where he is passionate about applying his collective skills and experience toward advancing the FM profession. In early January, Mike Petrusky hosted Eptura's first webinar of 2025 where he asked Dean about the findings in a recently released report from IFMA titled "Gamechanger: A Facility Manager's Guide to Building a Relationship with AI”. Dean shared how artificial intelligence can automate repetitive tasks, augment human capabilities, and offset workforce shortages as we seek to care for the built environment. Mike and Dean explore specific ways that AI will impact FM, including areas like predictive maintenance, energy management, space utilization, fault detection and diagnostics. They offer practical insights and encourage you to learn more about how you can be a workplace innovator in your organization! Connect with Dean on LinkedIn: https://www.linkedin.com/in/deanstanberry/ Download the IFMA Gamechanger Report on AI in FM: https://ifma.foleon.com/research-reports/ai-in-fm/ Watch the full hour-long video with Mike and Dean: https://lp.eptura.com/webinar-workplace-registration-january-25.html Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/