Podcasts about Facility management

Colette Temmink is a corporate real estate, facilities and operations leader at Voxel committed to making a positive impact championing safe, efficient and sustainable workplace technology. Mike Petrusky asks Colette about how asset and facility management has evolved from a purely tactical focus to a more strategic and technology-oriented profession, influenced by trends such as digital twins, AI, and sustainability. They discuss how FM professionals should not be afraid to embrace new technologies and innovations, but they need to ask what they are solving for and explore technologies that align with their organization's needs and data requirements. A holistic asset lifecycle approach to managing buildings and assets can provide multiple benefits and insights, not just for FM departments but for the entire organization. Colette believes that human connections and professional relationships remain critical in an increasingly AI-driven industry and she emphasizes the importance of being a lifelong learner and staying informed about technological advancements to maintain relevant in the field. FM professionals should shift from reactive maintenance models to more data-informed, AI-driven decision-making processes, so Mike and Colette agree offer the practical advice and encouragement you need to be an Asset Champion in your organization! Connect with Colette on LinkedIn: https://www.linkedin.com/in/colettetemmink/ Learn more about Voxel: https://www.voxelai.com/ Explore Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Kyle Maynard, a world-class athlete, entrepreneur, motivational leader, and author. Born a quad amputee, Kyle's arms end at the elbows and his legs at the knees, but his limitless determination has propelled him to incredible heights, like becoming a top high school wrestler and MMA fighter, to climbing Mount Kilimanjaro and Aconcagua.Kyle shares how the decisions made by his parents early on shaped his perspective on adversity. Rather than focusing on his disability, they fostered a sense of normalcy and encouraged him to pursue his goals without excuses. Kyle credits this approach for his mindset of resilience and innovation, explaining that “energy goes where the attention flows.”Throughout the episode, Kyle and Jim discuss the importance of rethinking limits, whether in mountain climbing or business leadership. Kyle's climbs are vivid metaphors for tackling life's challenges step by step. He recounts bear-crawling up thirty-mile hikes, adapting with duct-taped bath towels for shoes, and the power of focusing on the next three feet in front of you.The discussion also touches on the contagious power of attitude, both in teams and leadership, with Kyle's journey highlighting that innovation isn't always about technology; it's about perspective, commitment, and finding new solutions despite discomfort. Whether you're leading a business or facing personal challenges, Kyle's story challenges us all to rethink our limits and conquer our mountains—one step at a time!Show Notes(00:00) Introduction(06:54) Maintaining Normality Amid Struggles(12:11) Kyle's Journey Climbing Kilimanjaro(17:35) How Facing Adversity Can Change Lives(21:15) Pushing Beyond Doubts(26:18) Why Commitment and Attitude Matter(29:57) Remaining Resilient Through Adversity(33:00) Trustworthy Leadership in Risky Situations(35:35) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesKyle MaynardKyle Maynard Motivation, LLCKyle's Book (No Excuses: The True Story of a Congenital Amputee Who Became a Champion in Wrestling and in Life)

Becky Spohn, CFM, FMP is Senior Manager, Facilities Operations at ASPCA in Columbus, OH where she is passionate about ensuring that facilities not only function seamlessly but also serve as strategic assets that advance organizational goals. Mike Petrusky asks Becky about her career in facility management and the influence of the IFMA community, which has provided her with essential training and a supportive network of professionals. They explore the role of Emotional intelligence (EQ) in FM and its role in enabling better communication and problem-solving with vendors, staff, and contractors. Becky says that EQ involves understanding, interpreting, and managing one's own emotions as well as those of others, which can lead to more harmonious workplace interactions. She recommends the book "Emotional Intelligence 2.0" by Dr. Travis Bradberry & Dr. Jean Greaves as a source for team strategies and gaining insights related to strengthening our weak areas. Mike and Becky agree that compassion, grace, and empathy in the workplace can help bridge generational and personality gaps, so they offer some inspiration to help you be a Workplace Innovator in your organization! Connect with Becky on LinkedIn: https://www.linkedin.com/in/beckyspohn/ Take an EQ test: https://www.psychologytoday.com/us/tests/personality/emotional-intelligence-test Learn more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

SummaryIn this part two episode of Service Evolution, Jim Robinson welcomes back Aaron Walker for a deeper dive into leadership that transcends profit, provoking thought around what it truly means to lead a life anchored in values.Aaron shares his journey to discovering the five pillars: personal, professional, relational, spiritual, and financial. He candidly recalls how early focus on financial success led to personal sacrifice, highlighting the significance of holistic growth. For Aaron, leadership is not just about business wins; it's about focusing on the things that matter and maintaining balance and authenticity across life's essential areas.Listeners are prompted to take practical, small steps by defining aspirational goals in each pillar, whether it be mastering a hobby, nurturing deep friendships, or cultivating spiritual habits. Aaron's framework encourages envisioning future accomplishments, then reverse-engineering a strategy to reach them. Both he and Jim stress the power of consistency and authenticity, sharing personal stories where vulnerability and community provide critical support.The episode also explores common blind spots in living and leading with integrity, such as embellishing stories for credibility, and the need for trusted advisors to call out these habits. Aaron and Jim agree: authenticity without arrogance and managed vulnerability are vital in effective leadership. Ultimately, Aaron champions accountability and community as key to transforming information into true growth!Show Notes(00:00) Introduction(03:51) Five Pillars of Transformation(06:52) Why Specific Growth Goals Matter(11:36) Faith and Service in Business(14:01) Living and Leading with Integrity(22:07) Prioritizing Spirituality and Relationships(23:55) The Resilience Through Experience Framework(26:44) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesAaron WalkerISI Brotherhood

InnoFM ist zurück! In Folge #124 spricht Christian Schlicht mit Wolf-Dieter Adlhoch, dem CEO der Dussmann Group und dem Vorstandsvorsitzenden der gefma. In der Folge gehts um den Blick in den Rückspiegel, eine aktuelle Bestandsaufnahme und auch die Frage, was die Zukunft fürs FM bereithält. Den Link zum neuen Newsletter, alle Infos & alle Folgen (auch die alten) gibts unter www.innofm.de. Diese Folge wird unterstützt von - Die Möglichmacher – Facility Management. ____________________________________ Der InnoFM Podcast war über viele Jahre untrennbar mit dem Namen Markus Thomzik verbunden. Mit großer Leidenschaft, tiefem Fachwissen und echter Neugier hat er Gespräche geführt, die die Facility-Management- und Immobilienbranche bewegt haben. Leider ist Markus 2025 verstorben. Sein viel zu früher Tod hinterlässt eine große Lücke – nicht nur in der Podcast-Landschaft, die er mit InnoFM geprägt hat, sondern vor allem in der Community, die er mit aufgebaut und inspiriert hat. Ab September 2025 wird der InnoFM Podcast von DIGITALWERK produziert. Mit Christian Schlicht als neuem Host gewinnt das Format eine neue Stimme – die den Geist von InnoFM bewahrt und zugleich neue Impulse setzt. Wir danken Markus für seine inspirierende Arbeit – und führen sie in seinem Sinne weiter. InnoFM ist eine Produktion von DIGITALWERK/The Accelerate Company.     

What does it take to grow from hands-on project work to leading teams and shaping strategy? In this episode, Second Vice Chair President on IFMA's Global Board of Directors, Wayne Whitzell, interviews Trena Ellis, Vice President of Facilities and Physical Security at Safe Credit Union, who shares her career journey across local builds in Northern California to international projects in Bangalore, India.Trena opens up about the shift from being a doer to becoming a delegator, the power of networking and strong vendor partnerships, and how involvement with organizations like IFMA has expanded her perspective. Along the way, she offers valuable insights for both seasoned leaders and professionals just starting their FM careers.Sponsor:This episode is sponsored by ODP Business Solutions!Time stamps:00:00 Introduction and Career Beginnings00:11 Welcome to Connected FM01:30 Guest Introduction: Trena Ellis02:39 Early Career and IFMA Involvement04:04 Memorable Moments and Lessons Learned08:04 Major Projects and Challenges12:24 International Experience in India20:01 The Importance of Networking and Vendor Relationships27:55 Leadership and Delegation33:19 Advice for Aspiring Facility Managers34:55 Conclusion and Farewell Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn the latest episode of Service Evolution, host Jim Robinson welcomes Aaron Walker for a deep dive into the intersection of business, family, faith, and personal growth. With forty-seven years of entrepreneurial experience and as the founder of Iron Sharpens Iron Brotherhood (ISI), Aaron shares his remarkable journey from financial success to finding true significance.Aaron recounts a pivotal moment in his life: an accident that forced him to question the legacy he'd leave behind. He realized that wealth alone was an empty pursuit without meaningful relationships and positive impact. This led him to focus on helping others be successful and significant, channeling his energy into mastermind groups, coaching, and personal development journeys.He details the importance of accountability, community, and core values, insisting that isolation is the enemy of excellence. He encourages all business leaders, especially small business owners, to pause and write out their true core values, ensuring alignment with business growth and personal fulfillment. Aaron's candid discussion about rhythms, rituals, and balancing business with family and faith resonates with anyone striving for authenticity and lasting impact. His advice is clear: Build a culture of trust, live your core values, and pursue significance over mere success—because legacy is about the lives you touch, not just the fortunes you accumulate.Show Notes(00:00) Introduction(06:32) Aaron's Devotion to Helping Others(12:21) Balancing Success and Family(20:27) The Importance of Accountability(33:12) Living Authentically in Leadership(38:58) Navigating Authenticity in the AI Era(44:27) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesAaron WalkerISI Brotherhood

Every day, critical infrastructure is under siege with about 1.2 million cyberattacks per day. For facility managers, that means cybersecurity isn't just an IT issue, it's a frontline responsibility. In today's episode, Stacey Shepard and E.J. von Schaumburg from Building Cybersecurity, discuss why facility managers must treat digital threats with the same urgency as physical ones and how leaders can use proactive strategies, assessments and insurance awareness to stay prepared. Together, they share how facility managers can build resilience, safeguard their organizations, and lead the way in a world where cyber risk is constant.Sponsor:This episode is sponsored by ODP Business Solutions! 00:00 Introduction: The Growing Threat of Cyber Attacks00:19 Podcast Overview and Guest Introduction01:23 Understanding Cybersecurity in Facility Management02:24 The Importance of Data Management02:54 Building Cybersecurity: Framework and Training03:38 The Role of Facility Managers in Cybersecurity05:01 Cybersecurity Training and Preparedness08:11 Insurance and Risk Management11:11 Leadership and Legal Implications11:48 Resources and Conclusion Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

InnoFM ist zurück! In Folge #123 geht der Podcast mit neuem Host und neuer Produktion weiter. Dazu hat sich Christian Schlicht mit Michél-Philipp Maruhn zusammengesetzt.  Die beiden besprechen, warum es mit dem Format von Markus Thomzik weitergeht, wann euch neue Folgen erwarten und welche Themenschwerpunkte Christian in Zukunft setzen will. Den Link zum neuen Newsletter, alle Infos & neuen Folgen gibts unter www.innofm.de. Diese Folge wird unterstützt von - Die Möglichmacher – Facility Management. ____________________________________ Der InnoFM Podcast war über viele Jahre untrennbar mit dem Namen Markus Thomzik verbunden. Mit großer Leidenschaft, tiefem Fachwissen und echter Neugier hat er Gespräche geführt, die die Facility-Management- und Immobilienbranche bewegt haben. Leider ist Markus 2025 verstorben. Sein viel zu früher Tod hinterlässt eine große Lücke – nicht nur in der Podcast-Landschaft, die er mit InnoFM geprägt hat, sondern vor allem in der Community, die er mit aufgebaut und inspiriert hat. Ab September 2025 wird der InnoFM Podcast von DIGITALWERK produziert. Mit Christian Schlicht als neuem Host gewinnt das Format eine neue Stimme – die den Geist von InnoFM bewahrt und zugleich neue Impulse setzt. Wir danken Markus für seine inspirierende Arbeit – und führen sie in seinem Sinne weiter. InnoFM ist eine Produktion von DIGITALWERK/The Accelerate Company.  00:00 - Darum gehts in der Folge 02:35 – Rückblick auf Markus' Erbe 05:39 – Neues Format, alte Community 08:09 – Anspruch, Handschrift und Weiterentwicklung 09:39 – FM-Klischees und inhaltliche Ausrichtung 12:19 – Relevanz des FM und Geschlossenheit der Branche 15:29 – Profil des neuen Formats und Nutzenfokus 18:02 – Daten, KI und Brückenschlag der Communities 20:20 – Ausblick  

Today host Edward Wagoner sits down with Peter Ankerstjerne, CEO of Planon, to discuss his journey as a global influencer in facility management, emphasizing the importance of technology, data management and community in the industry. He shares insights on adapting to new technologies, the role of AI and the need for a proper data strategy. Peter also highlights the value of being part of a global community like IFMA and encourages young professionals to consider careers in facility management.00:00 The Revolution of AI in Facility Management00:28 Introduction to Connected FM Podcast01:00 Meet the Influencer: Edward Wagoner01:18 Defining an IFMA Global Influencer01:42 Introducing Peter Ankerstjerne03:23 Peter's Perspective on Technology in FM05:17 Adapting to Technological Changes11:53 The Importance of Data Management13:51 Exploring Other Technologies Beyond AI18:02 The Role of IFMA and Global Networking27:27 Peter's Personal Insights and Advice31:05 Closing Remarks and FarewellSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, unpack what's changing and what's working in the world of sales for the trades industry. One of the biggest takeaways from their conversation is that embracing new technology isn't just a trend, it's a necessity. Jim emphasizes how leveraging digital tools can streamline workflows, help businesses reach new customers, and set their service apart in a crowded market. From automated quoting systems to intuitive customer communication platforms, technology is empowering teams to spend less time on paperwork and more time delivering value.Neil adds another dimension to the discussion, stressing the importance of training and upskilling sales teams. He points out that, while technology can open doors, human relationships remain at the core of successful trades sales. Building trust and rapport with clients can't be replaced by software, but tools can enhance these efforts by making sales professionals more responsive and informed.Skyler brings it all together, encouraging business owners in the trades to find the right balance between innovation and personal touch. As the episode closes, the consensus is clear: the trades industry is evolving rapidly, and those who adapt with a mix of cutting-edge tools and relationship-building will thrive. This episode is a must-listen for anyone looking to future-proof their sales strategy in the trades!Show Notes(00:00) Introduction(04:23) Balancing Tech and Traditional Client Relationships(08:54) Leveraging ChatGPT for Client Outreach(10:51) Supporting Brands Exiting the Market(16:12) Threats and Reality of AI Sales Tech(21:46) Enhancing Relationships Through Innovation(22:23) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey

„An unserem Kerngeschäft hat sich nicht so viel geändert.“ Das sagt Dr. Christine Sasse – und meint damit das Bild des Facility Managements. Noch immer haftet der Branche das Klischee vom Hausmeister an, dabei sprechen die Zahlen eine andere Sprache: 4,52 Prozent des Bruttoinlandsproduktes, fünf Millionen Beschäftigte, jeder zehnte Erwerbstätige in Deutschland. Wir sprechen über KI und Robotik, einen Piloten für den Münchner Flughafen, Ausschreibungen und starre Vorgaben. Christine Sasse erzählt über den FM-Allrounder, einen neuen Beruf, der etabliert werden soll. Dies treibt sie als eines der Gesichter der Initiative Die Möglichmacher – Facility Management mit voran. Spannend: Dr. Christine Sasse ist eigentlich Ärztin. Heute führt sie im Familienverbund das Unternehmen mit 10.000 Mitarbeitern aus 90 Nationen. Frauen in Führungsrollen: hier klar beabsichtigt und damit auch direkt die Nachfolge geregelt. Der Podcast zeigt, dass es um weit mehr geht als Technik und Prozesse – nämlich um Menschen, Führungskultur und die Pflege von Gebäuden, die unsere Wirtschaft und Gesellschaft am Laufen halten. „Alles, was Kosten senkt und Qualität hebt, ist die Zukunft“, sagt Dr. Christine Sasse.

In today's episode, moderator Tom Ryckaert, a board member of IFMA Belgium Chapter, sits down with Christa Dodoo, the chair of IFMA's Global Board of Directors, and Eleni Myrivili, Global Chief Heat Officer for the Atlantic Council's Climate Resilience Center and the UN-Habitat, explore the rising temperatures in cities and their impact on facility management They discuss the importance of retrofitting historic buildings, leveraging traditional design for sustainability and the need for targeted education and leadership in facility management to address climate challenges.This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Joseph Aamidor is Senior Product Management Consultant and Managing Director at Aamidor Consulting where he provides market strategy guidance to building owners and operators, established building management firms, technology providers, investors, and early-stage innovators. Mike Petrusky asks Joe about the state of the facilities management industry and why it is experiencing fragmentation in available technology solutions, making it challenging to choose the right tools. They explore how the industry is in a trial and error phase with AI and discuss ways that asset management leaders can focus on continuous learning and understanding the broader mission of their organizations to enhance the built environment and occupant experience. Joe believes that open dialogue and informal peer groups are valuable for experimenting with and improving new solutions and providing feedback to vendors is crucial for the development of better products and the health of the industry. Mike and Joe agree that data readiness, including organization and normalization, is a significant challenge for organizations looking to implement AI solutions, so they offer advice and inspiration to help you be an Asset Champion! Connect with Joe on LinkedIn: https://www.linkedin.com/in/jaamidor/ Learn more about Aamidor Consulting: https://www.aamidorconsulting.com/ Subscribe to Joe's Newsletter: https://smartbuildinginsight.substack.com/ Explore Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, explore one of the most crucial facets of facility maintenance sales: building genuine, lasting partnerships through trust. The conversation unveils actionable strategies that elevate relationships beyond transactions, exploring how authentic rapport ultimately leads to long-term business success.The episode kicks off with a discussion on the significance of honesty in every interaction. Jim, Neil, and Skyler share personal experiences where transparent communication was the difference maker, not just for closing deals, but for setting the stage for enduring collaboration. They stress that honesty, especially about limitations or challenges, actually strengthens credibility in the eyes of clients.Another highlight centers around understanding client needs by actively listening. The team emphasizes moving away from script-driven sales conversations and taking the time to learn what clients truly value. By investing in relationship-building rather than quick wins, facility maintenance sales professionals can position themselves as trusted advisors, rather than mere service providers.The trio also delves into overcoming setbacks. They share how handling mistakes with promptness and integrity can transform potential deal-breakers into opportunities to showcase reliability and commitment. This episode serves as a go-to guide for anyone looking to build deeper connections in facility maintenance sales. By prioritizing honesty, active listening, and a solutions-focused mindset, listeners are equipped to foster not just clients but genuine partners for the long haul!Show Notes(00:00) Introduction(05:20) Service Beyond the Work Order(08:52) Sustaining Buyer Trust Through Discovery(14:43) Unique Facility Maintenance Sales Approach(19:18) Creating Impact Through Problem Solving(21:01) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey

SummaryIn the latest episode of Service Evolution, Jim Robinson, Neil McQuiston, and Skyler Coffey, come together to tackle one of the most critical and often overlooked elements of sales success: building a winning sales culture.The conversation kicks off with each speaker sharing what sales culture means to them. Neil emphasizes that it's about more than just numbers—it's the foundation of teamwork, motivation, and trust. Skyler adds that a healthy sales culture creates an environment where people feel supported, challenged, and empowered to improve. Jim, drawing from his experiences in team leadership, highlights the importance of transparent communication and recognizing every win, no matter how small.The trio dig into practical steps for cultivating this culture. They discuss everything from hiring for cultural fit to ongoing coaching, and the value of setting shared goals. One standout point: sales leaders should model the attitudes and work ethics they want to see. This sets the tone for the rest of the team.Listeners also get actionable advice on navigating obstacles such as remote work, internal competition, and maintaining morale through tough quarters. All three agree—celebrating wins and learning from losses are equally crucial for long-term growth. Whether you're a sales manager or a sales rep, this episode is packed with actionable strategies and real-world examples for elevating your team's performance!Show Notes(00:00) Introduction(04:27) Celebrating Wins After Forty Years(07:59) The Ubiquity of Sales(11:19) Effective Team Collaboration(14:03 Overcoming Sales Resistance Barriers(16:48) Exploring Engaging Sales StrategiesLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey

Rene van Camp is Chief Hospitality Officer at ISS North America, the global facility management company, and Principal of Guckenheimer, its culinary brand where he is a senior leader in luxury and lifestyle hospitality and workplace experience management. Mike Petrusky asks Rene about the role of hospitality in the workplace today and why he believes that developing a culture of service where everyone focuses on the customer first is essential for organizations. They explore the ISS way of hospitality which involves setting clear expectations, providing the necessary tools, continuous training, and strong quality assurance programs. Rene says that community building is a top priority as workplace leaders seek to magnetize the office, and this can be achieved through a thoughtful and orchestrated approach to customer service. Mike and Rene agree that the FM industry is evolving, and professionals can maximize their value by fostering a culture of service and enhancing the employee experience, so they share the inspiration and the practical advice you need to be a Workplace Innovator! Connect with Rene on LinkedIn: https://www.linkedin.com/in/renevancamp/ Learn more about ISS N/A: https://www.issworld.com/en-us Learn more about Guckenheimer: https://www.guckenheimer.com/en-us Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

SummaryIn the latest episode of Service Evolution, Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define effective leadership on the job site.Jim emphasizes that titles and positions aren't what make someone a true leader. He shares candid stories about how simply giving someone a fancy title, like “VP,” won't automatically earn them respect. Instead, leadership is about influence, inspiration, and genuinely making a difference in people's lives. New leaders often need to unlearn the misconception that authority comes with a job title. Respect and trust are earned through consistent, significant actions, not handed out with a promotion.One of the most insightful takeaways? Leadership advice often fails to translate from the conference room to the field. It's all about perspective: how information is delivered, received, and communicated down the line can make or break its impact. Jim also highlights that confidence is not instant; it's built over time, often after capability and experience have been gained. His candid advice to new leaders is to embrace fear, use stress as a motivator, and strive for significance without slipping into arrogance. If you're ready to challenge your assumptions about leadership, this episode is a must-listen!Show Notes(00:00) Introduction(03:45) Effective Communication on Job Sites(05:15) Leadership Realities and Self-Proclaimed Titles(09:23) Combatting False Confidence in Public Speaking(10:35) Embracing Stress for Positive ChangeLinksJim Robinson CGP Maintenance and Construction Services

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness, time management, and people development.Josh kicks off by addressing the "fog of war" that leaders experienced during the Covid era, and how uncertainty, rather than order, is the birthplace of real leadership. He makes the compelling case that management handles what's certain whereas leadership thrives where things are uncertain. Additionally, Josh explains that leaders can't use the “not enough time” excuse, emphasizing the importance of owning your calendar and guarding the hours when you're at your best.The discussion then shifts to the art of leading people who are different or even difficult to understand. Josh encourages leaders to seek common ground, echoing John Maxwell's advice to focus on the one percent you share and pour one-hundred percent of your energy into it. Lastly, Jim and Josh wrap up offering the practical advice of finding a mentor, investing intentionally in leadership development, and mastering five key skills—communication, relationships, alignment, execution, and capacity.Whether you're navigating daily business pressures or aiming to grow your influence, this episode is brimming with actionable wisdom to help you become the kind of leader others want to follow!Show Notes(00:00) Introduction(01:55) Leading Under Pressure(07:06) Leading Amid Disagreement and Distance(13:42) Identifying Team Tendencies(19:00) Achieving a Focused Leadership Mindset(25:28) Investing in Future Generations(29:51) Invest and Demand(33:04) Mastering Five Things for SuccessLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective

In this podcast episode, Dr. Matt Tucker, Director of Research for IFMA, and Gary Miciunas, founder of ChiefCircularityOfficer.com, discuss the significance of the circular economy in the facility management industry. They explain the need to shift economic models to mimic natural systems, focusing on reducing waste and rethinking ownership and operational practices. They also highlight practical implementations of circular economy principles. As well as examine the role of organizational culture in adopting these practices and the importance of collaborative efforts across supply chains. Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Podcast host Mike Petrusky shares an update on his future plans for the show, industry conferences happening this fall, and the need for continuous learning in our asset and facility management journey. He discusses recent themes that have come up this past year, especially the impact of artificial intelligence and AI agents on the built environment and reminds us that we often overestimate short-term technological changes while underestimating long-term change. Digital Twins and BIM (Building Information Modeling) are key technologies that will enhance data management and provide a more holistic view of asset life cycles, so Mike recommends a philosophy of lifelong learning, networking, and participation in professional organizations for professionals in the FM industry. Upcoming conferences such as Autodesk University and IFMA's World Workplace offer valuable opportunities, so Mike shares his appreciation for recent recognition from the IFMA community and looks to continuously improve his podcasts as he tries to inspire you to be an Asset Champion in your organization! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Tune in to the “Workplace Innovator” Podcast: https://eptura.com/discover-more/podcasts/workplace-innovator/ Register for Autodesk University: https://www.autodesk.com/autodesk-university/ Join Mike at IFMA's World Workplace: https://worldworkplace.ifma.org/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/  

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative that now supports leaders across eight countries.Josh emphasizes that leadership isn't just about titles or positions, it's about developing trust, having the courage to say yes, and being open to coaching. He notes that many leaders around the world have the drive but lack essential resources and relationships. Multiply Global aims to bridge this gap, journeying long-term with individuals defined by their willingness to be coached and their courage to lead.A key takeaway from the episode is Josh's deep dive into the importance of trust in leadership. He highlights the four Cs—character, chemistry, competency, and credibility—as core ingredients to build meaningful influence. Josh is passionate about communication, advocating for leaders to over-communicate and seek feedback, and challenges the assumption that simply transmitting information means it has been effectively communicated.Whether you're a leader, aspiring to be one, or just passionate about personal development, this episode is packed with practical wisdom on building authentic influence and creating a global impact through service-based leadership!Show Notes(00:00) Introduction(03:59) Turning Received Vision into Conviction(11:43) The Vision Behind Multiply Global(16:28) Maximizing Trust in Leadership(23:29) Boosting Potential with High Expectations(27:15) Celebrate, Clarify, Care, Critique(29:37) Communication vs. TransmissionLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective

Live from the ASHE Innovation Conference in Columbus, OH, the Healthcare Facilities Network sits down with Ruben Garcia — known to many as the Life Safety Guy and Market Director for Facility Management at CommonSpirit Health in Houston.Ruben shares how his multifaceted background has shaped his approach to facilities management and why conversations around mental health and stress can't be ignored in today's healthcare environment. From staffing shortages and aging infrastructure to tighter budgets and nonstop operational demands, the pressures on facilities teams are growing, and so is the impact on their wellbeing.In this episode, Ruben offers a candid perspective on how he manages stress personally and within his department, and why supporting mental health is becoming a critical priority for the future of healthcare facilities management.

In today's episode, host Edward Wagoner sits down with Drew DePriest, Director of Real Estate OT at McKesson and recently named one of IFMA's top global influencers in facility management. Drew discusses the importance of mental health for facility management professionals, his own journey with it, and the importance of creating an environment where discussing mental well-being is normalized. The conversation also touches on how technology and AI influence FM as well as answering a few rapid-fire questions from listeners.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with former NFL long snapper and Super Bowl champion Brett Goode for a powerful conversation about life after football, transitioning to entrepreneurship, and the importance of building a winning culture—on and off the field.Brett's story is one of perseverance and adaptability. After years of rigorous discipline as a professional athlete, Brett faced the daunting task of reinventing himself once his football career ended. He describes how, after dealing with injuries and the unique challenges of that transition, he spent time focusing on self-discovery before launching himself into new ventures. Guided by the same drive and work ethic that took him to the NFL, Brett entered the insurance industry, became a licensed real estate agent, and eventually founded a pest control franchise, Mosquito Squad, in Northwest Arkansas.What stands out in this episode is Brett's commitment to continuous improvement and his belief in doing the little things right. He credits sports for teaching him perseverance, teamwork, and leadership, qualities that now define his approach to business and team management. Brett also shares candid thoughts on the mental challenges athletes face when leaving the spotlight, emphasizing the value of structure, mentorship, and finding new purpose. Brett's story offers inspiration for anyone navigating change. Whether you're an athlete, entrepreneur, or someone looking to reinvent themselves, Brett's journey underscores the importance of resilience, adaptability, and leading with integrity!Show Notes(00:00) Introduction(06:08) Pest Control Franchise Success(14:50) Building a Supportive Team Environment(21:16) Staying Calm Under Pressure(26:51) Better Communication Techniques(31:47) Transitioning from Sports to Business(35:43) Defining Success(38:50) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBrett GoodeMosquito Squad of NW Arkansas

Richard Peterson, CFM, FMP, SFP is Director of IFM at ABM Industries Supporting Waymo where he is responsible for overseeing facility management operations and is passionate about driving operational excellence, safety, and innovation. He also serves as Vice President of the IFMA Silicon Valley Chapter and Secretary for IFMA's Corporate Facilities Council with a mission is to assist FMs in navigating their career journey using leadership skills training, peer mentoring, and specialized education. Mike Petrusky asks Richard about his experiences in the profession and why he believes that knowing one's strengths and attributes is essential for success in facility management. Being a workplace leader in FM today involves a balance between the technical aspects of the job and the human element of creating spaces that foster innovation and productivity. Richard brings his personal passion for leadership development and community engagement to his career, which has resulted in his attaining IFMA credentials that have led to his professional success. Mike and Richard discuss IFMA's upcoming World Workplace conference in Minneapolis as they look forward to networking and great educational opportunities and they encourage you to grow in your facility management journey by offering the inspiration needed to be a Workplace Innovator! Connect with Richard on LinkedIn: https://www.linkedin.com/in/richard-peterson-cfm-fmp-sfp-33a526ba/ Learn more about IFMA's World Workplace: https://worldworkplace.ifma.org/ Explore the ABM website: https://www.abm.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

In today's episode, Lisa Hickey and Darryl DeAngelis, a business developer at EBTRON with 40 years in the HVAC industry, discuss the critical aspects of indoor air quality (IAQ) that facility managers should monitor. They delve into various metrics such as VOCs, CO2 levels and particulate matter, emphasizing the importance of proper ventilation and filtration systems. They also share insights on demand control ventilation, the significance of MERV ratings and the impact of temperature and humidity on air quality.This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

In this special 40th Anniversary episode of the Service Evolution podcast, Jim Robinson takes listeners on a heartfelt journey through his entrepreneurial story and the founding of CGP. Starting from humble beginnings, Jim recounts how as a child, necessity drove him to learn hands-on repair skills that ultimately shaped his destiny. By the age of twelve, he had the vision to lead a company, long before fully understanding what that meant. Over the years, Jim's relentless belief in serving others and fixing anything laid the groundwork for CGP's unique approach and lasting impact in the facilities services industry.Jim discusses the evolution of the business, from early days without any competition, through significant growth, and ultimately to building long-term relationships with major clients. He shares the importance of carefully choosing which clients to work with, prioritizing core values like respect, service, and mentoring both employees and customers. CGP's culture revolves around serving others as you would your great-grandmother, embracing mistakes as learning opportunities, and nurturing leadership from within the organization.Reflecting on four decades of leadership, Jim emphasizes the importance of building a diverse team that learns and grows together. He explains his vision of legacy, developing future leaders who will eventually take the reins. Jim also offers candid advice about the myth of work-life balance, acknowledging the sacrifices involved and encouraging intentional presence with both family and career. This episode is a rich, inspiring testament to building a values-driven business with generational impact!Show Notes(00:00) Introduction(04:52) Strategic Growth Through Market Change(08:22) CGP's Core Philosophy: Serve with Respect(12:22) Building a Legacy of Leaders(14:57) Balancing Family and Career SacrificesLinksJim Robinson CGP Maintenance and Construction Services

In this special episode of Connected FM, Kyle Eldridge sits down with Andrew Steele for a preview of his upcoming World Workplace session. They dive into the true costs of technology adoption in facility management. Andrew shares insights from his research and real-world experiences, emphasizing the importance of understanding hidden costs, organizational behavior, and the need for a cultural change in technology adoption. He outlines four categories of costs that facility managers should consider and provides actionable strategies for successful implementation.Resources mentioned:Andrew Steele's UW thesis research: https://digital.lib.washington.edu/researchworks/items/fe627f40-e558-4484-b937-b51a824fcc25Andrew Steele's WWP speaker profile: https://worldworkplace.ifma.org/whats-happening/speakers/Andrew Steele LinkedIn: https://www.linkedin.com/in/andrewsteelefmWWP Session: "Beyond Hardware: True Costs of Technology Adoption in FM" - Thursday, September 18, 2025, 9:45 AM to 10:30 AM, Room 102BCSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with James Hatfield, the chief revenue officer at LiveSwitch, to explore innovative solutions that are simplifying operations for service businesses. Whether you're in contracting, facility management, or leading large teams across multiple locations, this episode is packed with practical tech insights you can't afford to miss.James shares his journey from running a painting and power washing company to launching groundbreaking technology aimed at streamlining project documentation and communication. Frustrated by the inefficiencies he faced as a contractor, James partnered up to create tools that transform how contractors interpret their finances and manage their work. Their tech journey led them to LiveSwitch, a powerful platform that's now setting new standards for real-time, remote video assistance and documentation.LiveSwitch stands out for its effortless user experience, requiring nothing more than sending a text message to start sharing live video, images, and progress updates. There's no need for cumbersome app downloads; customers, subcontractors, and field teams can simply tap a link or scan a QR code to participate. Everything is automatically uploaded, encrypted, and easily shareable, cutting down on tedious paperwork and keeping projects moving at record speed.The episode highlights how LiveSwitch isn't just for tech enthusiasts; it's designed for anyone who wants to make workflows simpler and safer. James even offers a personal demo to anyone interested. If speed, transparency, and instant communication matter to your business, it's time to give this episode—and LiveSwitch—a closer look!Show Notes(00:00) Introduction(05:20) Revolutionizing 911 with SMS Access(09:47) Emergency Response in Sports Arenas(15:04) Real-Time Project Documentation Platform(17:12) Versatile Video Connection Services(20:23) Specialized Tools Over CRM Solutions(24:54) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesJames HatfieldLiveSwitch, Inc.LiveSwitch Free Trial: LiveSwitch is a leading communications platform that uses instant video to transform how people work and scale their businesses. LiveSwitch makes it easier for business owners to connect with customers and document their work in real-time.Referral Link: If a listener becomes a LiveSwitch customer using your referral link, you will automatically receive a $250 VISA gift card via email. You can also send us direct referrals via email or text. Lastly, if a listener becomes a LiveSwitch customer and mentions the show but did not use your link, we will send you $250 via email.Discount Code: "SE10OFF" will get you 10% off at checkout.

In today's episode, Becky Spohn and Cherish Johnette delve into emotional intelligence (EQ) and its significance in professional settings. Together they discuss EQ's components as defined by Daniel Goleman: self-awareness, self-management, social awareness, and relationship management. They also address misconceptions about EQ, share personal experiences and emphasize the importance of empathy and effective communication in resolving conflicts.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Steve Willis, FMP is Vice President for Specialty Services at Mooring USA where his is a team builder, networker and educator in the field of disaster restoration and commercial construction. Mike Petrusky asks Steve about the future role of facility managers as the built environment becomes more complex and demanding due to the integration of new technologies and the aging of buildings. They explore how natural disasters, construction defects, HVAC problems, and plumbing failures can pose significant challenges for FM leaders caring for the occupants of their facilities. Steve believes that health and safety will continue to be a growing focus for the industry, with facility managers playing an essential role in maintaining safe and healthy environments, so he encourages listeners to "find a partner, not a vendor" who can provide broader support and assistance beyond just their specific services. The future of facilities management will likely involve more advanced technology integration, including robotics and improved construction techniques to extend building life cycles, so Mike and Steve offer the encouragement you need to be an Asset Champion in your organization! Take the Eptura™ Podcast Survey: https://forms.office.com/r/jY577CbNcx Connect with Steve on LinkedIn: https://www.linkedin.com/in/stevewillisiaq/ Explore more about Mooring USA: https://mooringusa.com/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with powerhouse marketer and marketing director of IDIQ, Sarah Williams, to unravel the unique challenges and strategies for marketing in the trades. With decades of industry experience and a proven track record, Sarah delivers a goldmine of actionable insights for business owners looking to level up their marketing game.One central theme is the gap that trade professionals often face when bridging hands-on expertise with modern marketing best practices. As Sarah points out, knowing your craft inside and out doesn't automatically translate into knowing how to run meta ads, execute effective email campaigns, or navigate the ever-evolving digital landscape. She emphasizes the importance of targeting marketing efforts locally, since most trade businesses serve specific geographic areas where word-of-mouth and community relationships still reign supreme.Additionally, Sarah and Jim dive deep into how the trades differ from other industries, especially when it comes to urgency-based buying and the need for immediate solutions. They explore the pitfalls of trying to do it all yourself, warning against spreading your efforts too thin across every marketing channel. Instead, Sarah recommends focusing on one or two platforms that best reach your target audience.The episode also offers a reality check on trade show investments, the value of strategic planning, and actionable tips for smaller companies to compete with larger players. With humor and real-world anecdotes, Sarah wraps up by stressing that marketing is a long game built on relationships, consistency, and a willingness to stand out, even in unexpected ways. If you're in the trades and ready to grow, this episode is a must-listen!Show Notes(00:00) Introduction(03:06) Marketing for Different Trades(07:49) Overextending in Marketing Efforts(10:05) Strategic Networking in the Tile Industry(13:01) Forming Real Connections at Trade Shows(22:30) Marketing Beyond Immediate Sales(25:21) Valuing Network Growth from Events(26:47) Targeted Pre-Show Planning Essentials(28:15) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesSarah WilliamsIDIQ

SummaryIn the latest episode of Service Evolution, host Jim Robinson dives into the evolving world of fire protection with JC Mosquera, President and CEO of National Fire Protection. This insightful conversation uncovers how cutting-edge technology and AI are poised to transform fire safety as we know it.JC, a seasoned expert with humble beginnings as a technician, shares how his hands-on experience shaped his customer-first approach. His company isn't just focused on compliance; they're at the forefront of innovation, working directly with the National Fire Protection Association (NFPA) to develop AI-driven solutions. Imagine a future where AI-powered cameras can detect smoke at the vapor stage, preventing disasters before sprinklers are even triggered. This isn't science fiction; JC reveals his team is preparing to beta test these systems in retail environments later this year.Beyond the technology, the conversation highlights JC's commitment to leadership and empowering others. He's building more than just a business, and through franchising, JC is opening doors for aspiring entrepreneurs and providing career opportunities for retiring veterans. His approach is to lead with vision, focus on doing the right thing, and create real impact. If you're in facility management, retail, or just fascinated by smart tech, this episode showcases how the future of fire protection is proactive, integrated, and people-focused. Listen now!Show Notes(00:00) Introduction(06:45) AI Firewatch Initiative(11:15) State Fire Code Adoption Variability(15:26) Leadership and Implementation Challenges(20:14) Growth Opportunities Amidst Contract Reevaluations(22:43) Franchise Expansion Aspirations(28:29) Building Compliance and Support Focus(29:31) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesJC MosqueraNational Fire Protection

Michael Amos is Managing Director at Waste to Wonder Worldwide where he is passionate about managing office clearances that empower disadvantaged communities. Mike Petrusky asks Michael about his recent learning lab presentations during IFMA's Facility Fusion where he shared that organizations should consider social enterprises when making procurement decisions to maximize social impact. The ethical reuse of office equipment can have a profound generational impact on disadvantaged communities and sustainability in the workplace is a core competency for facility management professionals, so this approach can enhance the ROI of your commercial spend by delivering positive social outcomes. Mike and Michael discuss the concept of a "spherical economy" which emphasizes the holistic view of the lifecycle of materials and products as the offer the inspiration you need to be a Workplace Innovator in your organization! Take the Eptura™ Podcast Survey: https://forms.office.com/r/jY577CbNcx Connect with Michael on LinkedIn: https://www.linkedin.com/in/wastetowonderworldwide/ Learn more about Waste to Wonder Worldwide: https://www.wastetowonder.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Was dich in dem Podcast erwartet:

SummaryIn part two of this episode of Service Evolution, Jim Robinson continues his deep-dive conversation with Nathan Whittacre, CEO of Stimulus Technologies. If you missed part one, it's worth circling back! This follow-up builds on their discussion and delivers even more actionable insight for leaders trying to make sense of today's rapidly changing tech landscape.Nathan and Jim tackle the common challenge of technology overwhelm. Many business owners chase the latest software or gadgets, only to find they don't solve real problems. Nathan stresses the importance of starting with clear business objectives, then finding the right and necessary tech solutions that serve your goals. It's about working smarter, not harder, and not letting flashy trends distract from core business needs.A major highlight of the episode is Nathan's pragmatic approach to cybersecurity. He simplifies what can often feel like an overwhelming topic, explaining that most breaches start with compromised emails. As a result, businesses should prioritize email security to eliminate the bulk of threats and losses. Nathan also demystifies AI, highlighting its current uses and encouraging listeners to use AI tools where they make sense now.Most importantly, Nathan addresses the fear many leaders face—fear of change, of failure, and new technology. He reminds us that resilience, trusted advisors, and a willingness to “dance with fear” are key to moving forward and making tech work for your business. Tune in today!Show Notes(00:00) Introduction(04:08) Cybersecurity Threats in the Automotive Industry(06:23) Nathan's Book: CEO's Digital Survival Guide(10:19) AI-Enhanced Hiring and Software Solutions(14:44) How AI Streamlines Data Analysis(18:16) Redefining Industries Through Innovation(22:14) Embracing Resilience in Business Challenges(24:04) Confronting Fear with Technology(24:49) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNathan WhittacreStimulus Technologies

DJ Whitmore spent 30 years inside the walls of federal prisons — not as an inmate, but as an associate warden. From serving in the Gulf War to working his way up through the ranks of the Bureau of Prisons, DJ has seen every side of the justice system. In this powerful interview, he shares what really goes on behind bars, from low-security camps to high-security penitentiaries. If you've ever wondered what prison is like from the other side — this episode pulls back the curtain. #FederalPrison #BureauOfPrisons #PrisonWardenStories #InsidePrisonWalls #PrisonLifeUncovered #VeteranToWarden #TrueCrimePodcast #LifeBehindBars Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ Presented by Tyson 2.0 & Wooooo Energy: https://tyson20.com/ https://woooooenergy.com/ Buy Merch: http://www.ianbick.com/shop Timestamps: 00:00:00 Life Inside Federal Prisons: Insights from Associate Warden DJ Whitmore 00:06:58 Career Path in Corrections: From Military to Federal Bureau 00:14:05 Climbing the Professional Ladder in Corrections 00:21:24 Challenges of Inmate Punishments and Privileges 00:28:40 Navigating Prison Rules: Finding Balance 00:35:40 Tragic Consequences: Violence Over Minor Disputes 00:42:43 The Role of Paperwork in Prison Safety 00:49:35 Unbelievable Contraband Story: Inmate's Desperate Measures 00:56:38 Inmate Labor Dynamics and Facility Management 01:03:34 Challenges of Substitute Teaching in Prisons 01:10:32 Importance of Mental Health Support 01:17:48 Leadership in Bureau of Prisons 01:24:54 High Incidents in the Special Management Unit 01:32:03 Accountability in Correctional Facilities 01:39:21 Challenges in the U.S. Prison System 01:46:23 Media Bias in Union vs. Administration Story Powered by: Just Media House : https://www.justmediahouse.com/ Creative direction, design, assets, support by FWRD: https://www.fwrd.co Learn more about your ad choices. Visit megaphone.fm/adchoices

Dean Stanberry, past chair of IFMA's Global Board of Directors, hosts a discussion with Jim Uhalt, Chief Revenue Officer for Quality Uptime Services, and Kyle Butler, President of RavenVolt, about data centers, uptime, and future-proofing strategies. They explore the importance of maintaining infrastructure, handling aging equipment, and proactive versus reactive maintenance models. They highlight the increasing importance of resilience, climate risk, and cybersecurity in data centers. Additionally, they discuss modernizing energy infrastructure using renewable resources, addressing the challenges of staffing qualified personnel, and the role of AI and automation in optimizing maintenance and meeting ESG goals. Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Nathan Whittacre, CEO of Stimulus Technologies, to explore the journey of building a tech-driven company from the ground up, the evolving landscape of AI, and the importance of authentic leadership.Nathan shares how his passion for technology, ignited as a teenager, became the launching pad for Stimulus Technologies—now celebrating thirty years in business. He emphasizes the seismic shifts in how businesses use technology, recalling a time when email and internet access were rare in daily operations. Nathan's story is a testament to adaptability and learning by doing; much of his business acumen, he admits, was acquired outside the classroom.Tech leadership, Nathan asserts, is about authenticity, continuous learning, and fostering a strong company culture. He candidly discusses pitfalls, like chasing every new opportunity at the expense of focus, and reveals that saying “no” can be as vital as innovation. AI, the current “white rabbit,” is another hot topic. Nathan advises businesses to seek real ROI from AI tools, avoiding distractions from their core goals. He also advocates for frameworks like EOS (Entrepreneurial Operating System) to keep teams aligned, engaged, and successful.Nathan's approach revolves around driving growth through technology, focusing on people, and leading with a purpose. This episode is a treasure trove for anyone navigating the intersection of leadership, tech, and business growth!Show Notes(00:00) Introduction(05:31) Leadership Through Culture and Learning(08:11) Prioritizing Core Goals over Trends(12:27) Implementing the EOS Framework(14:23) Chasing Distractions over Focus(17:37) Aligning Team and Business Success(19:59) Money as the 10th Priority(23:29) Ensuring Longevity Through Leadership(31:05) Embracing Technology's BenefitsLinksJim Robinson CGP Maintenance and Construction ServicesNathan WhittacreStimulus Technologies

SummaryIn this episode of Service Evolution, Jim Robinson sits down again with Matt Hackett, Director of Operations at CGP, to peel back the curtain on what it means to keep projects—and people—moving in the world of service and construction. This isn't just about fixing problems; it's about reassuring, communicating, and building trust with clients when they need it most.Matt brings his years of operations experience to the table, sharing how his team at CGP approaches the whirlwind of client pain points. From major plumbing disasters to everyday maintenance issues, his philosophy stays the same: meet clients where they're at, validate their concerns, and over-communicate every step of the way. The result is clarity, confidence, and a feeling among clients that they're truly being cared for.A highlight of the episode is the story of a monumental rescue at a prominent restaurant, where CGP turned around what was forecasted as a four-month shutdown to get the business back up in just seven weeks. Matt and Jim underscore the importance of upfront planning, detailed scheduling, and daily updates for projects both large and small. Their use of technology ensures clients can easily follow progress, stay updated, and, most importantly, feel supported.They wrap up by stressing that true operational excellence isn't just about solving problems, it's about saying “yes,” building relationships, and committing to loving service every single day. If you're a service provider or a buyer, this episode is full of actionable insights to elevate your approach!Show Notes(00:00) Introduction(05:42) How CGP Is a Problem-Solving Partner(09:47) Upfront Communication in Construction Management(11:26) Guiding Long-Term Success(16:55) Effective Contractor Communication Strategies(20:40) Building Trust Through Reliable Solutions(23:19) Unconditional Love and Connection(28:31) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMatthew Hackett

In this episode, host Matt Tucker, Director of Research at IFMA and Professor of Facility Management, speaks with three facility management students and graduates: Christopher Bourke from The Hague University of Applied Sciences, Daniëlle van't Westeinde from Tilburg University, and Mathias De Roeck, a Fleet and Facility Coordinator in Belgium. They discuss the role of ChatGPT in their education and future careers, noting mixed implementations and the importance of using it as a tool rather than a replacement for critical thinking. They highlight the need for curriculum to include data analytics and proper AI utilization techniques to better prepare students for the evolving industry.This episode is sponsored by ABM! Learn more about ABM here. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, Jim Robinson is joined by Debi Kensell from the Restaurant Facility Management Association (RFMA) to dive deep into the powerful spirit of giving embodied by the RFMA Gives initiative. Debi shares the heartfelt origins of RFMA Gives, spotlighting how the board's vision in 2010 transformed a traditional member organization into a force for good—dedicated to leaving every host city better than they found it after each annual conference.Throughout the conversation, Debi and Jim recount moving stories from past projects, from supporting addiction recovery centers to uplifting organizations like soup kitchens and community-focused cafes. Debi emphasizes how the program has grown over seventeen years, not just enhancing facilities for those in need but also forging meaningful connections among volunteers, vendors, and restaurateurs. The conversation highlights how competitors within the industry set aside rivalry to work side by side, adding another dimension to the event's spirit of collaboration and community.Listeners learn about the tangible impact volunteer efforts have, both on local organizations and on participants themselves, who often walk away deeply enriched. The episode also introduces exciting new developments, such as the donation of a dedicated trailer to streamline tools and resources for future projects, demonstrating the ongoing innovation and generosity within the RFMA network. This episode extends an open invitation to experience firsthand the rewards of community service through RFMA Gives!Show Notes(00:00) Introduction(04:46) RFMA's Impactful Conference Mission(08:20) RFMA Gives Team Building Event(12:12) Engaging Communities Through Storytelling(15:24) Soup Kitchen Transformation(18:53) Personal Connections Beyond Conferences(21:18) Volunteer Opportunities and Project Wishlist(23:55) Empowerment Through Mobile Service Trailer(26:45) Volunteering Impact in Denver(29:26) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesDebi KensellRestaurant Facility Management Association (RFMA)

In today's episode, Erik Jaspers, Chair of IFMA EMEA's Executive Board, joins author and speaker Rex Miller to unpack the evolving landscape of hybrid work. Together, they examine the push and pull between remote and office-based models—shaped by high-profile return-to-office mandates from companies like Amazon and Dell. Their conversation emphasizes the need to rethink organizational structures, decision-making, and incentives to support hybrid success. They also highlight the critical role facility managers play as change leaders, advocating for a collaborative, cross-functional approach to navigating this new world of work.This episode is sponsored by ABM! Learn more about ABM here.  Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Shawn Morgal is Vice President of Facilities Management and Operations & Maintenance at The Building People where he is proudly serving multiple federal and local government agencies in support of the FM and O&M business lines. Mike Petrusky asks Shawn about his career journey and current perspectives on the state of the facility and asset management industries. They discuss the federal government's focus on savings and reduction efforts and the need for effective life cycle asset management planning and customer alignment in facilities management. The integration of BIM models and digital twins in the construction and operations phases can significantly improve the reliability and efficiency of facility management, so Shawn stresses the importance of involving end users, such as skilled trades technicians, in the adoption of new technologies to ensure success. Mike and Shawn share inspiration from music and their experiences at the Capital Chapter of IFMA while offering you the encouragement you need to be an Asset Champion in your organization! Connect with Shawn on LinkedIn: https://www.linkedin.com/in/shawn-morgal/ Explore more about The Building People: https://thebuildingpeople.com/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

In today's episode Lucian Niemeyer, CEO of Building Cybersecurity, joins Stacey Shepard, the President of Shepard Global Strategies to explore how IFMA's new partnership with BCS is helping facility managers better understand and manage cyber risks. Together they discuss Lcuian's background at the United States Department of Defense to developing a 16-step cybersecurity framework that is available for free for facility managers. They highlight how training, collaboration, and proactive strategies are reshaping cyber safety in the built environment to drive safer, smarter facility management practices.This episode is sponsored by ABM! Learn more about ABM here.  Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, Jim Robinson sits down with Matt Hackett, Director of Operations at CGP, for an inspiring conversation on leadership, overcoming adversity, and the power of company culture to unlock potential.Matt's journey is a testament to resilience—rising from teenage homelessness to leadership through a mindset that transforms challenges into opportunities. Throughout the discussion, Matt emphasizes the importance of surrounding yourself with supportive, growth-oriented people and constantly seeking new knowledge. This thirst for learning is matched by CGP's ongoing investment in employee education, from leadership seminars to hands-on training.The episode explores CGP's culture, focusing on its four Cs: commitment, courage, capability, and confidence. Employees are encouraged to make decisions, learn from mistakes, and grow together. This culture of autonomy and trust is not just rhetoric—it's reflected in team promotions from within and mentorship at every level. Additionally, Matt and Jim also discuss how success is a byproduct of serving others, not just the end goal. By prioritizing the client and creating a supportive internal family, CGP sets team members up to thrive both professionally and personally.For anyone interested in actionable leadership advice and real-world examples of company values in action, this episode is packed with value bombs. Tune in to discover how the right mindset—and the right company culture—can make all the difference!Show Notes(00:00) Introduction(00:36) Turning Challenges into Opportunities(04:55) Building Leadership: The Four Cs(08:09) A Commitment to Team Growth(10:22) Enhancing Training: Customer-Centric Focus(13:37) How Serving with Abundance Leads to Success(20:34) Embracing Continuous, Uncomfortable Learning(24:16) "Piece of Cake” Mindset(25:06) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMatthew Hackett

SummaryIn this episode of Service Evolution, Jim Robinson and Neil McQuiston discuss the significance of attending industry conferences, focusing on the benefits of networking, building relationships, and the importance of being present and engaged during these events. In today's fast-paced business environment, industry conferences are more than just a line item on the calendar—they're a powerful investment in growth, networking, and brand visibility. In this conversation, they share insights from recent conferences, emphasizing the need for clarity in communication, the value of follow-ups, and the importance of professionalism in appearance. The discussion also touches on the necessity of enjoying the experience and making the most of the opportunities presented at these gatherings.Drawing from their recent experiences at shows like SPECS and RIFMA, Jim and Neil highlight how every handshake, elevator pitch, and face-to-face meeting can help ignite new partnerships or strengthen existing ones. Trade shows open doors not just for immediate ROI, but for long-term connections—sometimes leading to lucrative projects months down the line. Their advice? Stay authentic, know your brand, and approach each conversation with purpose.Jim and Neil also remind listeners that while prepping for conferences, it's crucial to put your best foot forward. Dress the part, but don't lose your unique spark—whether you're in dress shoes or a themed costume for a special event. Above all, remember to have fun. After all, the relationships you build and the experiences you collect at these events are what truly set your business apart!Show Notes(00:00) Maximizing Client Engagement at Conferences(03:30) Networking Opportunities at Business Events(06:36) Staying True to Your Brand(10:35) Seizing Conference Opportunities(13:49) Exploring Retail Construction and Facilities Conferences(17:42) How Uniqueness Wins Always(19:33) Having Fun in a High-Stress EnvironmentLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuiston

In this episode of Connected FM, host Edward Wagoner discusses the crucial role of facility managers in various environments with guest Lyle Gladney, the Building Operations Director at Claremont Oaks. They explore how facility managers impact different sectors, including crime labs, package processing facilities, jails, R&D facilities, cancer treatment centers and retirement homes. The discussion highlights the intricacies involved in maintaining these facilities, ensuring their proper function, and the critical impact on people's lives.This episode is sponsored by ABM! Learn more about ABM here. Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

SummaryIn this episode of Service Evolution, the discussion centers around balancing innovation with tried-and-true business principles, particularly in an industry where the fundamentals—like construction and maintenance—remain largely unchanged, even as technology revolutionizes efficiency and project management. Jim shares how CGP utilizes cutting-edge scheduling and communication tools to streamline renovations and satisfy stringent client deadlines, illustrating the company's commitment to leveraging new tech while honoring the craft's core values.A significant portion of the conversation delves into the importance of client and employee feedback. Jim emphasizes the need for open, candid communication with clients, including regular quarterly business reviews, and how CGP uses the highest expectations from their toughest clients as a company-wide standard to ensure consistent excellence. He also discusses the value of being able to "fire" abusive clients, underscoring the company's confidence in its integrity and service.Collaboration over competition emerges as another theme, with Jim advocating for strong partnerships—both with clients and peer contractors—rather than an adversarial approach. He identifies common client-side mistakes, like slow communication, and suggests strategies for facility managers to nurture productive contractor relationships. Tune in today!Show Notes(00:00) Introduction(05:38) Strengthening Loyalty Through Partnerships(06:30) Employing a Consistent High-Standard Service Strategy(10:49) Overcoming Avoidance and Delayed Responses(14:00) Addressing Leadership and Professionalism Concerns(17:59) How Serving Other Benefits Everyone(21:04) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesBryan FittinGo Rogue Studio