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In Folge #131 spricht Christian mit Beatriz Soria León darüber, wie KI-Agenten und strategische Partnerschaften den modernen FM-Einkauf revolutionieren und die Komplexitätsfalle aus ESG und Kostendruck lösen. Beatriz verrät, wie Facility Management als „lebendes System“ über die reine Preislogik hinausgeht und warum Datenintelligenz zum entscheidenden Erfolgsfaktor wird. Ein von ihr mitentwickelter „Tender Agent“ vereinfacht Ausschreibungsprozesse durch KI radikal. Den Link zum neuen Newsletter, alle Infos & alle Folgen (auch die alten) gibts unter www.innofm.de. Diese Folge wird unterstützt von - Die Möglichmacher – Facility Management. ____________________________________ Der InnoFM Podcast war über viele Jahre untrennbar mit dem Namen Markus Thomzik verbunden. Mit großer Leidenschaft, tiefem Fachwissen und echter Neugier hat er Gespräche geführt, die die Facility-Management- und Immobilienbranche bewegt haben. Leider ist Markus 2025 verstorben. Sein viel zu früher Tod hinterlässt eine große Lücke – nicht nur in der Podcast-Landschaft, die er mit InnoFM geprägt hat, sondern vor allem in der Community, die er mit aufgebaut und inspiriert hat. Ab September 2025 wird der InnoFM Podcast von DIGITALWERK produziert. Mit Christian Schlicht als neuem Host gewinnt das Format eine neue Stimme – die den Geist von InnoFM bewahrt und zugleich neue Impulse setzt. Wir danken Markus für seine inspirierende Arbeit – und führen sie in seinem Sinne weiter. InnoFM ist eine Produktion von DIGITALWERK/The Accelerate Company. 00:00 – Darum gehts in der Folge 04:09 – Die Komplexitätsfalle: Warum klassisches Procurement im FM scheitert 07:23 – ESG als Compliance-Funktion: Von der Scorecard zur Kreislaufwirtschaft 13:00 – Resilienz durch Partnerschaft: Lieferanten als Strategiegeber 17:11 – Revolution im Einkauf: Der Einsatz von KI-Agenten & Tender Agent 25:24 – Mensch vs. Maschine: Neue Kompetenzen und die Angst vor der Automatisierung 33:05 – Datenintegration: Single Source of Truth als Fundament für KI 37:11 – Fazit & Tipps: So gelingt der Start in die digitale Transformation
Host Mike Petrusky reflects on his decade-long journey of podcasting and the evolution of the facility management industry in this solo episode of the Workplace Innovator Podcast. He explores lessons learned about leadership, technology, and innovation in the workplace with a mix of personal anecdotes, inspirational quotes, and discussions on the future of work. Mike shares his excitement for the next ten years and the potential impact of AI on the built environment as he emphasizes the importance of empathetic leadership and understanding human behavior in the future workplace. With quotes from C.S. Lewis, Brene Brown, and Seth Godin, Mike encourages listeners to get out of their comfort zone and embark on their own hero's journey, as he offers the inspiration you will need to be a Workplace Innovator in your organization! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/
In this episode, host Edward Wagoner speaks with Claire Coder, founder of Aunt Flow, IFMA Global Influencer, and Forbes 30 Under 30 honoree, about why accessible period care should be treated as a basic workplace necessity. They discuss how providing period products alongside other restroom essentials can improve employee experience, productivity, and safety, reduce plumbing and maintenance costs and support more inclusive, human-centered facility design across workplaces, schools and public spaces worldwide. 00:00 Introduction00:52 Interview with Claire Coder, Aunt Flow Founder02:26 Claire Coder's Journey and Vision03:03 The Importance of Talking About Menstruation06:32 Aunt Flow's Impact and Cost Benefits14:38 Advocating for Change in Period Care19:36 Global Policy Changes and Expansion24:03 Addressing Concerns and Overuse28:35 Rapid Fire Questions with Claire Coder34:36 Conclusion and Final Thoughts Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
In Folge #130 spricht Christian mit dem Entrepreneur Jon Valentin Gonzalez über den Karriereweg von Young Professionals im Real Estate Management, die kulturellen Unterschiede in der Fehlerkultur zwischen Deutschland und Spanien und den mutigen Schritt von der Corporate-Welt in die Selbstständigkeit. Wie wird man vom "Intrapreneur" bei Big-Four-Unternehmen zum eigenständigen Berater in Madrid? Jon Valentin Gonzalez teilt seine Learnings über die Bedeutung von Netzwerkarbeit, das "Arzt-Prinzip" in der Beratung und warum man manchmal Nein sagen muss, um wirklich zu wachsen. Den Link zum neuen Newsletter, alle Infos & alle Folgen (auch die alten) gibts unter www.innofm.de. Diese Folge wird unterstützt von - Die Möglichmacher – Facility Management. ___________________________________ Der InnoFM Podcast war über viele Jahre untrennbar mit dem Namen Markus Thomzik verbunden. Mit großer Leidenschaft, tiefem Fachwissen und echter Neugier hat er Gespräche geführt, die die Facility-Management- und Immobilienbranche bewegt haben. Leider ist Markus 2025 verstorben. Sein viel zu früher Tod hinterlässt eine große Lücke – nicht nur in der Podcast-Landschaft, die er mit InnoFM geprägt hat, sondern vor allem in der Community, die er mit aufgebaut und inspiriert hat. Ab September 2025 wird der InnoFM Podcast von DIGITALWERK produziert. Mit Christian Schlicht als neuem Host gewinnt das Format eine neue Stimme – die den Geist von InnoFM bewahrt und zugleich neue Impulse setzt. Wir danken Markus für seine inspirierende Arbeit – und führen sie in seinem Sinne weiter. InnoFM ist eine Produktion von DIGITALWERK/The Accelerate Company. 00:00 – Intro & die Frage nach dem Karriereweg der Zukunft 04:02 – Warum Deutschland? Studium und Lehre im internationalen Vergleich 07:02 – Karrierestart bei PwC: Von der Theorie in die harte Praxis der Wirtschaftsprüfung 11:22 – Fehlerkultur & Priorisierung: Warum "Zuhören" die wichtigste Fähigkeit ist 15:08 – Mentoren & Buddies: Unterschiede zwischen Audit und Consulting 17:48 – Leidenschaft für Immobilien: Das "People Business" im Facility Management 21:33 – Beratungstaktik: Workshops als Schlüssel zum echten Kundenverständnis 24:53 – Networking & Personal Branding: Sichtbarkeit durch Verbandsarbeit 30:40 – Die Berater-Metapher: Warum ein guter Consultant wie ein Arzt agiert 34:35 – Der Sprung in die Selbstständigkeit: Von Frankfurt zurück nach Spanien 38:07 – Was ist ein Entrepreneur? Initiativen innerhalb von Konzernen 40:09 – Lifelong Learning: Buchempfehlungen, Standards und Podcasts 41:48 – Zusammenfassung & Abschluss
Joseph Diaz, CFM, SFP is Associate Projects Director at PWT in León, Guanajuato, Mexico where he is a VP at IFMA Mexico and passionate about Facilities, Project and Construction Management. Mike Petrusky asks Joseph about his perspectives on the facility management industry and the importance of change management when seeking to meet the higher needs of the people in our organizations. They explore the value of cultural intelligence in managing complex environments and understanding human behavior in the workplace today. Joseph believes that paying attention to simple things and understanding the needs of both the company and people so we must have a holistic view of the built environment and the workplace. Mike and Joseph share about the power of our IFMA community as they offer you the encouragement and inspiration needed to be a Workplace Innovator in your organization! Connect with Joseph on LinkedIn: https://www.linkedin.com/in/josediazdl/ Learn more about PWT: https://pwt.mx/ Find out more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
In this episode of the Connected FM podcast, host Wayne Whitzell, second vice chair of IFMA's Global Board of Directors, speaks with Richard Peterson Senior Director of IFM at Cushman and Wakefield. They discuss how IFMA's educational opportunities, chapter meetings, networking, and credentialing, have significantly advanced their careers. They recount their journey through the CFM exam and the benefits of community and mentorship within IFMA. They also touch on the challenges and rewards of leading a global team in IFM and the value of mentorship programs.00:00 Introduction01:31 Meet Richard Peterson02:15 The Journey to CFM Certification04:22 Impact of IFMA Credentials on Career05:48 Leadership and Mentorship in IFMA09:16 Global Facility Management Challenges14:35 The Fun Side of FM: Star Wars and More16:03 Final Thoughts Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime
Carl Fennell is General Manager at Serco serving a client in the capital city of Abu Dhabi in the United Arab Emirates. With over two decades of operational leadership experience, Carl is passionate about creating environments where people feel safe to think, speak, and grow. Mike Petrusky asks Carl about his facility management career journey which led him to move from his home country of the United Kingdom to pursue an opportunity in the UAE. They explore the importance of combining technical accuracy with people-centered leadership in facilities and asset management today while emphasizing the need for professionals to take a deep dive into new worktech tools. Carl shares about the UAE's initiatives to deliver ongoing training and support for UAE nationals and he explains some of the challenges that confront organizations as they care for the built environment. When facing high expectations and skilled labor shortages, FM technologies like predictive maintenance and IoT sensors will play a larger role, so Mike and Carl offer practical advice and the encouragement you will need to be an Asset Champion in your organiaztion! Connect with Carl on LinkedIn: https://www.linkedin.com/in/carl-f-operations/ Learn more about Serco: https://www.serco.com/ Explore Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
In this episode, Director of IFMA EMEA, Lara Paemen, interviews one of IFMA's Global Board of Directors and CEO of EFS Group, Tariq Chauhan, about the rapidly evolving facility management landscape in the Middle East. They discuss major trends reshaping the GCC region — from accelerated market growth and large-scale investment in the built environment to the rise of technology, ESG frameworks and the shift from O&M to strategic FM. Tariq also highlights the region's skills gap, the need for upskilling, and what international FM professionals should understand when entering this dynamic, fast-growing market.00:00 Introduction00:43 Discussion with Tariq Chauhan01:35 Tariq Chauhan's Role and Experience02:25 Current State of Facility Management in GCC03:04 Technological Advancements and ESG in Middle East03:46 Global Comparisons and Skill Deficit06:26 Challenges and Opportunities in GCC14:36 Future of Facility Management in GCC15:42 Advice for International FM Professionals17:45 Conclusion Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Hubo un tiempo en el que hablar de BIM parecía relativamente sencillo. Modelos 3D, información asociada, coordinación entre disciplinas. No era fácil, pero al menos el terreno estaba más o menos acotado. Luego llegó el tiempo. Después el coste. Y, en algún punto indeterminado, alguien decidió que numerar conceptos era una buena idea y empezó a preguntarse por las dimensiones del BIM. Desde entonces, BIM empezó a crecer en dimensiones como si fuera un Pokémon mal alimentado. En este episodio de BIMrras nos paramos —por fin— a mirar con calma qué hay realmente detrás de las famosas “D del BIM”. No desde el marketing, ni desde el dispositivo bonito, sino desde la experiencia real de proyecto, obra y operación. Porque una cosa es usar una analogía para explicar algo complejo y otra muy distinta es convertir esa analogía en doctrina. La pregunta no es cuántas dimensiones tiene BIM. La pregunta es si nos están ayudando a entenderlo… o a venderlo. Contenido del episodio: 00:00 Introducción y presentación del podcast 02:15 Qué son las dimensiones en BIM y por qué generan confusión 05:10 Origen didáctico y uso comercial de las dimensiones BIM 08:40 Del 3D al 4D: geometría y tiempo en BIM 13:30 El 5D y la asociación con mediciones y presupuestos 18:10 Críticas al 6D, 7D y dimensiones posteriores 24:20 Falta de estandarización y problemas normativos 30:40 Dimensiones BIM frente a usos reales del modelo 38:15 El modelo BIM como herramienta de información, no de marketing 46:30 Facility Management y los límites del llamado 7D 54:10 Cómo explicar BIM y sus usos a un cliente 01:01:30 Conclusiones finales sobre las dimensiones BIM
In Folge #129 spricht Christian mit dem Extremsportler, Speaker und Coach Johannes Grasser über echte Barrieren im Alltag, innovative Gebäudetechnik und warum Inklusion am Ende jedem Nutzer zugutekommt. Extremsportler Johnny Grasser teilt seine Perspektive auf moderne Architektur und zeigt auf, wie durch smarte Technik und lösungsorientiertes Denken echte Autonomie für alle Menschen in Gebäuden entstehen kann. Den Link zum neuen Newsletter, alle Infos & alle Folgen (auch die alten) gibts unter www.innofm.de. Diese Folge wird unterstützt von - Die Möglichmacher – Facility Management. ____________________________________ Der InnoFM Podcast war über viele Jahre untrennbar mit dem Namen Markus Thomzik verbunden. Mit großer Leidenschaft, tiefem Fachwissen und echter Neugier hat er Gespräche geführt, die die Facility-Management- und Immobilienbranche bewegt haben. Leider ist Markus 2025 verstorben. Sein viel zu früher Tod hinterlässt eine große Lücke – nicht nur in der Podcast-Landschaft, die er mit InnoFM geprägt hat, sondern vor allem in der Community, die er mit aufgebaut und inspiriert hat. Ab September 2025 wird der InnoFM Podcast von DIGITALWERK produziert. Mit Christian Schlicht als neuem Host gewinnt das Format eine neue Stimme – die den Geist von InnoFM bewahrt und zugleich neue Impulse setzt. Wir danken Markus für seine inspirierende Arbeit – und führen sie in seinem Sinne weiter. ____________________________________ InnoFM ist eine Produktion von DIGITALWERK/The Accelerate Company. 00:00 – Darum gehts in der Folge 01:23 – „Impossible challenge accepted“: Motivation und Leben mit Tetraspastik 05:05 – Grenzerfahrungen: Vom 10-Meter-Brett bis zur Besteigung des Zuckerhuts 11:27 – Barrierefreiheit im Gebäudemanagement: Kleine Ursache, große Wirkung 14:32 – Top 3 Quick Wins für Gebäude: Technik und Design für alle 17:39 – Gesellschaftlicher Kitt: Eine App für gegenseitige Hilfe 23:30 – Internationaler Vergleich: Was Deutschland von anderen Ländern lernen kann 29:05 – Die Zukunft des digitalen Zugangs: Smartphone statt Euroschlüssel 38:43 – Fazit: Neugier als Antrieb für Innovation
How much do you really know about the air circulating in your building right now?In this episode, host Edward Wagoner sits down with Dr. Joseph Allen, associate professor at the Harvard T.H. Chan School of Public Health, director of Harvard's Healthy Buildings Program and and co-author of Healthy Buildings: How Indoor Spaces Can Make You Sick—or Keep You Well, to explore why indoor air quality is becoming a critical focus for today's facility managers. Dr. Allen breaks down the science behind ventilation, filtration and cognitive function, and shares practical steps leaders can take to create healthier, higher-performing spaces.00:00 Introduction00:55 Interview with Dr. Joseph Allen01:54 The Role of Facility Managers in Health and Business04:30 The Science Behind Indoor Air Quality07:00 Practical Steps for Better Air Quality12:41 Empowering Consumers with Air Quality Data15:05 Future of Indoor Air Quality Monitoring18:14 Public Health Career Advice22:57 Rapid Fire Questions26:30 ConclusionResources Mentioned:Book: Healthy Buildings: How Indoor Spaces Can Make You Sick―or Keep You WellDr. Joseph Allen on LinkedIn Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
What will facility management look like in 2026, and how does that future differ across regions?'In this episode of the Connected FM podcast, host Wayne Whitzell, Second Vice Chair of IFMA's Global Board of Directors, is joined by IFMA Global Board of Directors Chair Christa Dodoo and facility management leader Maria Gonzalez-Burgos for a global conversation on the trends, challenges and opportunities shaping the profession worldwide. The conversation examines how technology adoption, workforce skills, and leadership expectations are evolving differently across regions, while reinforcing the universal importance of soft skills, data, and strategic thinking as FM professionals prepare for 2026 and beyond.00:00 Introduction01:28 Meet the Hosts and Guests04:19 Global Trends in Facility Management05:46 Regional Insights: Africa and Middle East10:44 Regional Insights: Latin America16:02 Challenges and Opportunities in Facility Management22:44 The Future of Facility Management39:02 IFMA's Role in Global Facility Management44:22 Conclusion Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
SummaryIn this episode of Service Evolution, host Jim Robinson dives deep into the transformative power of human resources with none other than the three-time MVP award-winning HR powerhouse, Maria Johnson. With her remarkable approach to hiring and fostering a culture rooted in compassion and values, Maria is changing the game in the corporate world.From the outset, Jim sets the tone by highlighting Maria's exceptional ability to integrate gut instinct with professional insight in hiring practices. Maria's journey into her current role began with meticulous research and an initial interview with the company's CFO, where she felt an immediate connection that resonated with her personal and professional values. This pivotal moment solidified her resolve to join a company that truly values HR as a service-oriented department.A central theme of the episode is the concept of "second chance hiring"—a practice that Maria champions passionately. Her approach is predicated on the belief that everyone, regardless of their past, deserves an opportunity to rebuild and thrive. This philosophy not only transforms the lives of the individuals hired but also enriches the company's culture by fostering an environment of understanding and compassion.Additionally, Maria's role goes beyond traditional HR functions; she is a beacon of hope and support for employees. Her ability to connect with people, ask insightful questions, and build rapport quickly has made her an invaluable asset. Her dedication is evident in the stories of employees who, given a second chance, have not only turned their lives around but have also become integral parts of the company's success.This episode is a must-listen for anyone in HR or leadership roles. Maria's story and insights provide a roadmap for creating a more inclusive, supportive, and ultimately successful workplace. Tune in now!Show Notes(00:00) Introduction(03:49) Connecting Virtually with Technology(06:52) How Empathy Fosters Opportunity and Growth(10:47) Trusting in Your Gut and Investing in People(16:11) Identifying Overlooked Service Opportunities(16:45) Embracing Second-Chance Hiring(19:23) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesMaria Johnson
Valerie Spencer is Assistant VP of Strategic Growth and Engagement at Didlake where she is passionate about creating opportunities that enrich the lives of people with disabilities, especially in the world of facility management. Mike Petrusky asks Valerie about her recent role volunteering with the Capital Chapter of IFMA to put on a local "Chapter Workplace & Expo" event where professionals shared experiences and insights on facility management and innovation. Valerie believes that the FM industry is evolving with technology, making it more accessible to individuals with limitations, so she and Mike explore the importance of creating a healthy, safe, and productive environment for all people. Innovation in the workplace is driven by technology and joining professional organizations like IFMA can provide valuable resources and support for individuals seeking collaboration and networking opportunities. Mike and Valerie offer practical advice and inspiration to help you connect with the IFMA community and share stories that will encourage you to be a Workplace Innovator in your organization! Connect with Valerie on LinkedIn: https://www.linkedin.com/in/valeriespencer/ Learn more about Didlake: https://www.didlake.org/ Check out "The Didlake Difference" podcast: https://youtube.com/playlist?list=PL0dH-97_y-SPN3QmczhfO-160VbItcgzh&si=oKz_HmNNQFkVFbOa Explore the IFMA community: https://www.ifma.org/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
As we close out 2025, we're revisiting one of our most popular episodes of the year, a timely conversation on artificial intelligence and its role in the built environment. Lorri Rowlandson, Senior Vice President of Strategy and Innovation at BGIS, outlines a three-layer approach to AI integration: individual-level desktop AI for job reengineering, operational AI for internal efficiencies, and client-driven AI for service improvement.Lorri emphasizes the importance of responsible innovation, employee engagement and continuous learning as AI continues to reshape the FM profession.00:00 Introduction to Responsible AI Usage00:25 Welcome to Connected FM Podcast00:51 Revisiting AI in Facility Management01:41 Strategic Guide to AI in Facilities Management04:13 Three-Layer AI Integration Approach05:13 Desktop AI: Empowering Individuals09:21 Operational AI: Driving Internal Efficiencies12:20 Client-Driven AI: Enhancing Service Value14:32 Conclusion and Final Thoughts15:46 Podcast Closing RemarksThis episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
SummaryIn this episode of Service Evolution, host Jim Robinson is joined by Lori Prust, owner and coach at SOAR Clarity, a company on a mission to help women recognize their worth, live in their strengths, and recognize their blind spots, leading to more joyful and focused lives. SOAR's vision is to foster a new trend of unconventional women, helping them cultivate self-awareness while empowering them to uplift and support others in their community.Lori shares her personal story of feeling out of alignment in her corporate job, and credits Jim as one of the catalysts who encouraged her to explore her passion further. With his mentorship and her own introspection, Lori became a life coach certified and eventually left her secure but unsatisfying corporate career. She emphasizes the importance of recognizing and nurturing one's unique strengths and talents.Furthermore, a unique aspect of Lori's journey is her collaboration with her daughter, Anna, in building SOAR. This mother-daughter duo combines their strengths to create a synergistic team dedicated to helping others achieve personal and professional growth. They leverage tools like the Enneagram for personal development, ensuring that their clients receive tailored coaching experiences.Lori also touches on the role of faith in her journey, highlighting how her Christian beliefs guide her approach to coaching and business. She underscores the importance of serving others, whether it's through personal interactions or broader philanthropic efforts, aligning with her mission of giving back. Listen today!Show Notes(00:00) Introduction(01:52) Lori's Exit from the Corporate World(04:23) Defining Moments That Encouraged Lori to Coach(07:30) Navigating New Career Challenges(9:31) The Role of Faith in the Creation of SOAR Clarity(14:02) Lori's Daughter's Involvement in SOAR(17:57) Lessons Lori Learned in the Corporate World(23:49) Encouragement to Transition into Coaching(24:47) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesLori PrustSOAR Clarity
Vera van de Loo is part of the Media & Events team at Ifmec in The Netherlands where she is passionate about helping facility management organizations create events and content that connect, inspire and deliver results. Mike Petrusky asks Vera about her career as a young professional in the FM industry and her recent experience hosting the video stage at IFMA's World Workplace 2025 in Minneapolis, MN. They discuss the future of the workplace and facility management industry and the exciting opportunities available for FM leaders as they seek to have an impact on not only the workplace, but on a societal level. She shares how intergenerational differences must be understood if we are to care for the built environment effectively going forward and she discusses how leaders must consider the needs of younger generations in the workplace. Vera believes that asking how others are doing and prioritizing people over products is essential, so she and Mike share stories that will encourage and inspire you to be a Workplace Innovator in your organization! Connect with Vera on LinkedIn: https://www.linkedin.com/in/veravandeloo/ Learn more about Ifmec: https://www.ifmec.nl/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
In this episode of the Connected FM podcast, host Christopher Bourke speaks with three students from The Hague University of Applied Sciences — Yaslin Schafthuizen, Mauro Kasirin, and Jorinde Drees — about their perspectives on sustainability. The discussion covers their definitions of sustainability, their awareness of sustainable practices fostered within their university, and personal anecdotes about their contributions to sustainable projects. They emphasize the importance of inclusivity and responsibility, challenges such as the higher costs of sustainable choices, and the need for global policies to support sustainable practices.00:00 Introduction01:19 Meet the Students from The Hague University01:48 Defining Sustainability02:38 Sustainability Practices at The Hague University03:32 Challenges and Solutions in Sustainability07:39 Student Contributions to Sustainable Projects08:37 Future of Sustainability and Student Involvement12:01 Practical Tips for Sustainable Living14:09 Conclusion and Final ThoughtsThis episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
SummaryIn this episode of Service Evolution, host Jim Robinson discusses the importance of building strong vendor relationships and how to maximize these partnerships for better service and pricing. He emphasizes the need for clarity in communication when selecting facility service providers. By being crystal clear about your needs and expectations upfront, you can better assess whether a vendor can meet your demands and create a strong alignment. Jim provides examples from his own experiences, highlighting the critical role of communication and reliability in maintaining successful vendor relationships.Jim also touches on negotiation strategies for facility managers, explaining that understanding the true value of the service being provided is crucial. He encourages setting clear expectations and understanding market demands to ensure fair pricing without compromising service quality. Additionally, Jim discusses identifying red flags that suggest a vendor may not be the right fit, such as poor communication and a lack of preparedness.Furthermore, Jim addresses the importance of aligning corporate values with vendors. He shares insights on making sure that core values such as integrity and respect are upheld in all business dealings. He believes that collaborating with other service providers can optimize outcomes for the end user.Overall, Jim underscores the significance of frequent assessments and open communication to ensure that vendor partnerships remain beneficial and aligned with company values. His advice is rooted in his extensive experience and aims to foster long-term, productive relationships that serve both sides well!Show Notes(00:00) Introduction(06:15) Service Provider Compatibility Checklist(08:35) Vendor Contracts: Frequent Reevaluation Needed(12:23) Collaborative Leadership for Greater Good(14:35) Core Values and Corporate Alignment(17:25) Clarity in Negotiation ConversationsLinksJim Robinson CGP Maintenance and Construction Services
What does AI really mean for the future of facility management, and how can FMs stay essential as technology accelerates?In this episode, host Edward Wagoner talks with Brian Haines, IFMA Global Influencer and longtime real estate and technology strategist. Brian breaks down why AI is only as good as the data behind it, how natural-language tools are transforming daily FM work, and why maintaining professional expertise is more important than ever.They explore the growing convergence of IT and operational technology, the potential for autonomous buildings, and the upskilling FMs need to stay ahead. Brian also shares advice for veterans, young professionals and anyone entering the field. Plus his outlook on how AI will shape the future of facility management.00:00 Introduction 00:53 Exploring AI in Facility Management01:44 Interview with Brian Haines05:09 The Role of Data in AI09:24 AI's Impact on Facility Management17:23 Autonomous Building Control25:09 Veterans in Facility Management35:42 Future of Facility Management38:36 ConclusionSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Jean-Pierre Segers and Jos Duchamps of Brains and Trees emphasize the critical role of learning and development in facility management. They discuss the diverse educational backgrounds of facility managers and stress the need for ongoing training to bridge skill gaps. Highlighting programs by IFMA, such as the Facility Management Professional Program, they underline the importance of combining managerial, technical, and emerging technology skills. They also touch on the impact of regulations and the shifting job market post-COVID. The conversation concludes with a call for lifelong learning and certification to ensure the future success of facility management professionals.00:00 Introduction to Facility Management 00:58 Meet the Experts: Jean Pierre Segers and Jos Duchamps 02:10 The Importance of Training in Facility Management 03:26 Bridging the Skills Gap 06:06 IFMA's Training Programs 07:54 Sustainability and Regulation in Facility Management 08:58 The Evolving Job Market and Lifelong Learning 11:19 Conclusion and Final ThoughtsSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Facility management is facing major challenges—and opportunities—as 2025 winds down. IFMA President and CEO Michael V. Geary, who took the reins at IFMA earlier this year, joins us to discuss his first year at the organization, plus tips on carving out FM career paths and predictions for the industry.
With increased AI Adoption, is the most valuable skill for a modern marketer empathy with customers, or is it successfully prompting? Contentful, in partnership with Atlantic Insights, The Atlantic's marketing research division, recently conducted a study of over 425 marketing decision makers including 103 CMOs. This study, “When Machines Make Marketers More Human,” challenges the notion that AI will replace many marketing functions and instead demonstrates how AI can amplify marketers' effectiveness, creativity and impact. Today, we're going to talk about how AI is reshaping the very definition of a modern marketer. We'll explore the shift from simply automating tasks to augmenting human creativity, the rise of the ‘full stack' marketer, and what skills are becoming non-negotiable in an AI-driven world.To help me discuss this topic, I'd like to welcome, Elizabeth Maxson, CMO at Contentful. About Elizabeth Maxson Elizabeth Maxson is the Chief Marketing Officer of Contentful, a content management platform trusted by more than 4,200 companies around the world. Elizabeth brings nearly two decades of integrated marketing leadership to the role and is focused on driving marketing strategies that leverage AI and personalization to help brands deliver personalized and scalable content to their audiences. Prior to Contentful, Elizabeth served as the Chief Marketing Officer at Tableau, a Salesforce company, where she led go-to-market strategy, drove end-to-end marketing initiatives, and spearheaded strategic technology partnerships, launching critical relationships with industry giants such as AWS, Google, Alibaba, Apple, and many others. In addition to her role at Tableau, Elizabeth has also served as the Head of Marketing at Quip, another Salesforce acquisition. She holds a BAA in Facility Management and Marketing from Central Michigan University. ,Yes,This will be completed shortly Elizabeth Maxson on LinkedIn: https://www.linkedin.com/in/emaxson/ Resources Contentful: contentful.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Contentful, in partnership with Atlantic Insights, The Atlantic's marketing research division, conducted a new study, When Machines Make Marketers More Human, challenging the notion that AI will replace many marketing functions and instead demonstrates how AI can amplify marketers' effectiveness, creativity and impact. They surveyed 425 marketing decision makers, including 103 CMOs, across industries, company sizes, and regions to show how forward-thinking marketing leaders are incorporating AI into their critical infrastructure. Get the report hereConnect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company
Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime
Billy Holder, CFM is Founder & CEO at Project Aidra where he is as a dynamic and tech-savvy facilities professional who is passionate about driving facility management innovation. Mike Petrusky asks Billy about his FM career journey and how it led to the founding of Project Aidra, a company dedicated to building a future where more intelligent, automated, and precise property inspection is possible. They explore the importance of taking a holistic view of the built environment, including the people occupying our facilities. Billy says the challenges facing the FM industry include staffing shortages and the need to leverage technology but he encourages us to keep technology "human-centered," ensuring it augments rather than replaces human intuition and knowledge. There is great potential for technologies like AI, reality capture, and IoT sensors to improve asset management and facility condition assessments, so Mike and Billy offer the inspiration you will need to be an Asset Champion in your organization! Connect with Billy on LinkedIn: https://www.linkedin.com/in/billy-holder-project-aidra/ Learn more about Project Aidra: https://projectaidra.net/ Explore Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
In this episode, IFMA's Director of Research, Matt Tucker, and IFMA EMEA's Managing Director, Lara Paemen, dive into the latest global trends shaping facility management (FM). They explore IFMA's key research initiatives — from the circular economy to the evolving role of FM analysts — and discuss how regional differences across Europe, the Middle East, Africa and Latin America influence sustainability goals, technological adoption and education in the FM profession.00:00 Introduction and Welcome01:27 Meet the Hosts02:26 Global Trends in Facility Management04:06 Circular Economy in Facility Management07:26 The Rise of the FM Analyst09:30 Upcoming Research Projects12:31 Regional Highlights: Europe, Middle East, and Africa19:16 Conclusion and FarewellSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Edward Kacal is CEO at Servus Limited in Trinidad and Tobago where he is a proven problem-solver with a blend of analytical and intuitive skills driving positive long-term performance at a company providing outsourced integrated facilities management services. Mike Petrusky asks Eddie about how the facility management industry is evolving and why leaders need to advocate for its growth and recognition both locally and internationally. They explore how AI is impacting the workplace and the FM profession as it revolutionizes building management and operations. Eddie says that FM professionals should strive to become generalists, being good at many different things, rather than being confined to specific job titles and descriptions. He encourages us to pursue continuous learning and professional development are essential to avoid becoming obsolete in a rapidly changing industry. Mike and Eddie agree that facility managers should focus on a strategic agenda and network within their organizations to gain support and resources, so they invite participation at IFMA as they provide the inspiration you will need to be a Workplace Innovator in your organization! Connect with Edward on LinkedIn: https://www.linkedin.com/in/edwardkacal/ Explore Servus Limited: https://servus.co.tt/ Learn more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
Episode 188 is a conversation with Brad Bonavida and Rosy Khalife from Nexus Labs, as well as James Coleman from Princeton University. In this episode of the Nexus Podcast, the Nexus Labs team breaks down the top stories relevant to energy managers, facility managers, IT/OT managers, and workplace managers.Find full show notes and episode transcript on The Nexus Podcast: Episode 188 webpage.Sign-up (or refer a friend!) to the Nexus Newsletter.Learn more about The Smart Building Strategist Course and the Nexus Courses Platform.Check out the Nexus Labs Marketplace.Learn more about Nexus Partnership Opportunities.
In this episode of IFMA's Connected FM podcast, host Edward Wagoner interviews Dr. Winnie Kwofie, a leader in facility management higher education. They discuss the importance of visibility in the profession, the underrepresentation of women and the need for diverse perspectives in leadership roles. Winnie shares her personal journey and the significance of storytelling in advocating for the profession. They also touch on cultural perceptions of facilities and the importance of creating inclusive environments for women in the industry.00:00 Snippet00:24 Welcome to Connected FM Podcast01:14 Introducing Today's Guest: Dr. Winnie Kwofie03:11 Dr. Winnie's Journey and Insights05:16 Challenges and Opportunities in Facilities Management09:15 Global Perspectives on Facilities Management19:35 Uplifting Stories and Leadership26:11 Rapid Fire Questions with Dr. Winnie33:46 ConclusionSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime
Colette Temmink is a corporate real estate, facilities and operations leader at Voxel committed to making a positive impact championing safe, efficient and sustainable workplace technology. Mike Petrusky asks Colette about how asset and facility management has evolved from a purely tactical focus to a more strategic and technology-oriented profession, influenced by trends such as digital twins, AI, and sustainability. They discuss how FM professionals should not be afraid to embrace new technologies and innovations, but they need to ask what they are solving for and explore technologies that align with their organization's needs and data requirements. A holistic asset lifecycle approach to managing buildings and assets can provide multiple benefits and insights, not just for FM departments but for the entire organization. Colette believes that human connections and professional relationships remain critical in an increasingly AI-driven industry and she emphasizes the importance of being a lifelong learner and staying informed about technological advancements to maintain relevant in the field. FM professionals should shift from reactive maintenance models to more data-informed, AI-driven decision-making processes, so Mike and Colette agree offer the practical advice and encouragement you need to be an Asset Champion in your organization! Connect with Colette on LinkedIn: https://www.linkedin.com/in/colettetemmink/ Learn more about Voxel: https://www.voxelai.com/ Explore Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Kyle Maynard, a world-class athlete, entrepreneur, motivational leader, and author. Born a quad amputee, Kyle's arms end at the elbows and his legs at the knees, but his limitless determination has propelled him to incredible heights, like becoming a top high school wrestler and MMA fighter, to climbing Mount Kilimanjaro and Aconcagua.Kyle shares how the decisions made by his parents early on shaped his perspective on adversity. Rather than focusing on his disability, they fostered a sense of normalcy and encouraged him to pursue his goals without excuses. Kyle credits this approach for his mindset of resilience and innovation, explaining that “energy goes where the attention flows.”Throughout the episode, Kyle and Jim discuss the importance of rethinking limits, whether in mountain climbing or business leadership. Kyle's climbs are vivid metaphors for tackling life's challenges step by step. He recounts bear-crawling up thirty-mile hikes, adapting with duct-taped bath towels for shoes, and the power of focusing on the next three feet in front of you.The discussion also touches on the contagious power of attitude, both in teams and leadership, with Kyle's journey highlighting that innovation isn't always about technology; it's about perspective, commitment, and finding new solutions despite discomfort. Whether you're leading a business or facing personal challenges, Kyle's story challenges us all to rethink our limits and conquer our mountains—one step at a time!Show Notes(00:00) Introduction(06:54) Maintaining Normality Amid Struggles(12:11) Kyle's Journey Climbing Kilimanjaro(17:35) How Facing Adversity Can Change Lives(21:15) Pushing Beyond Doubts(26:18) Why Commitment and Attitude Matter(29:57) Remaining Resilient Through Adversity(33:00) Trustworthy Leadership in Risky Situations(35:35) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesKyle MaynardKyle Maynard Motivation, LLCKyle's Book (No Excuses: The True Story of a Congenital Amputee Who Became a Champion in Wrestling and in Life)
Becky Spohn, CFM, FMP is Senior Manager, Facilities Operations at ASPCA in Columbus, OH where she is passionate about ensuring that facilities not only function seamlessly but also serve as strategic assets that advance organizational goals. Mike Petrusky asks Becky about her career in facility management and the influence of the IFMA community, which has provided her with essential training and a supportive network of professionals. They explore the role of Emotional intelligence (EQ) in FM and its role in enabling better communication and problem-solving with vendors, staff, and contractors. Becky says that EQ involves understanding, interpreting, and managing one's own emotions as well as those of others, which can lead to more harmonious workplace interactions. She recommends the book "Emotional Intelligence 2.0" by Dr. Travis Bradberry & Dr. Jean Greaves as a source for team strategies and gaining insights related to strengthening our weak areas. Mike and Becky agree that compassion, grace, and empathy in the workplace can help bridge generational and personality gaps, so they offer some inspiration to help you be a Workplace Innovator in your organization! Connect with Becky on LinkedIn: https://www.linkedin.com/in/beckyspohn/ Take an EQ test: https://www.psychologytoday.com/us/tests/personality/emotional-intelligence-test Learn more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
SummaryIn this part two episode of Service Evolution, Jim Robinson welcomes back Aaron Walker for a deeper dive into leadership that transcends profit, provoking thought around what it truly means to lead a life anchored in values.Aaron shares his journey to discovering the five pillars: personal, professional, relational, spiritual, and financial. He candidly recalls how early focus on financial success led to personal sacrifice, highlighting the significance of holistic growth. For Aaron, leadership is not just about business wins; it's about focusing on the things that matter and maintaining balance and authenticity across life's essential areas.Listeners are prompted to take practical, small steps by defining aspirational goals in each pillar, whether it be mastering a hobby, nurturing deep friendships, or cultivating spiritual habits. Aaron's framework encourages envisioning future accomplishments, then reverse-engineering a strategy to reach them. Both he and Jim stress the power of consistency and authenticity, sharing personal stories where vulnerability and community provide critical support.The episode also explores common blind spots in living and leading with integrity, such as embellishing stories for credibility, and the need for trusted advisors to call out these habits. Aaron and Jim agree: authenticity without arrogance and managed vulnerability are vital in effective leadership. Ultimately, Aaron champions accountability and community as key to transforming information into true growth!Show Notes(00:00) Introduction(03:51) Five Pillars of Transformation(06:52) Why Specific Growth Goals Matter(11:36) Faith and Service in Business(14:01) Living and Leading with Integrity(22:07) Prioritizing Spirituality and Relationships(23:55) The Resilience Through Experience Framework(26:44) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesAaron WalkerISI Brotherhood
What does it take to grow from hands-on project work to leading teams and shaping strategy? In this episode, Second Vice Chair President on IFMA's Global Board of Directors, Wayne Whitzell, interviews Trena Ellis, Vice President of Facilities and Physical Security at Safe Credit Union, who shares her career journey across local builds in Northern California to international projects in Bangalore, India.Trena opens up about the shift from being a doer to becoming a delegator, the power of networking and strong vendor partnerships, and how involvement with organizations like IFMA has expanded her perspective. Along the way, she offers valuable insights for both seasoned leaders and professionals just starting their FM careers.Sponsor:This episode is sponsored by ODP Business Solutions!Time stamps:00:00 Introduction and Career Beginnings00:11 Welcome to Connected FM01:30 Guest Introduction: Trena Ellis02:39 Early Career and IFMA Involvement04:04 Memorable Moments and Lessons Learned08:04 Major Projects and Challenges12:24 International Experience in India20:01 The Importance of Networking and Vendor Relationships27:55 Leadership and Delegation33:19 Advice for Aspiring Facility Managers34:55 Conclusion and Farewell Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
SummaryIn the latest episode of Service Evolution, host Jim Robinson welcomes Aaron Walker for a deep dive into the intersection of business, family, faith, and personal growth. With forty-seven years of entrepreneurial experience and as the founder of Iron Sharpens Iron Brotherhood (ISI), Aaron shares his remarkable journey from financial success to finding true significance.Aaron recounts a pivotal moment in his life: an accident that forced him to question the legacy he'd leave behind. He realized that wealth alone was an empty pursuit without meaningful relationships and positive impact. This led him to focus on helping others be successful and significant, channeling his energy into mastermind groups, coaching, and personal development journeys.He details the importance of accountability, community, and core values, insisting that isolation is the enemy of excellence. He encourages all business leaders, especially small business owners, to pause and write out their true core values, ensuring alignment with business growth and personal fulfillment. Aaron's candid discussion about rhythms, rituals, and balancing business with family and faith resonates with anyone striving for authenticity and lasting impact. His advice is clear: Build a culture of trust, live your core values, and pursue significance over mere success—because legacy is about the lives you touch, not just the fortunes you accumulate.Show Notes(00:00) Introduction(06:32) Aaron's Devotion to Helping Others(12:21) Balancing Success and Family(20:27) The Importance of Accountability(33:12) Living Authentically in Leadership(38:58) Navigating Authenticity in the AI Era(44:27) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesAaron WalkerISI Brotherhood
Every day, critical infrastructure is under siege with about 1.2 million cyberattacks per day. For facility managers, that means cybersecurity isn't just an IT issue, it's a frontline responsibility. In today's episode, Stacey Shepard and E.J. von Schaumburg from Building Cybersecurity, discuss why facility managers must treat digital threats with the same urgency as physical ones and how leaders can use proactive strategies, assessments and insurance awareness to stay prepared. Together, they share how facility managers can build resilience, safeguard their organizations, and lead the way in a world where cyber risk is constant.Sponsor:This episode is sponsored by ODP Business Solutions! 00:00 Introduction: The Growing Threat of Cyber Attacks00:19 Podcast Overview and Guest Introduction01:23 Understanding Cybersecurity in Facility Management02:24 The Importance of Data Management02:54 Building Cybersecurity: Framework and Training03:38 The Role of Facility Managers in Cybersecurity05:01 Cybersecurity Training and Preparedness08:11 Insurance and Risk Management11:11 Leadership and Legal Implications11:48 Resources and Conclusion Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Today host Edward Wagoner sits down with Peter Ankerstjerne, CEO of Planon, to discuss his journey as a global influencer in facility management, emphasizing the importance of technology, data management and community in the industry. He shares insights on adapting to new technologies, the role of AI and the need for a proper data strategy. Peter also highlights the value of being part of a global community like IFMA and encourages young professionals to consider careers in facility management.00:00 The Revolution of AI in Facility Management00:28 Introduction to Connected FM Podcast01:00 Meet the Influencer: Edward Wagoner01:18 Defining an IFMA Global Influencer01:42 Introducing Peter Ankerstjerne03:23 Peter's Perspective on Technology in FM05:17 Adapting to Technological Changes11:53 The Importance of Data Management13:51 Exploring Other Technologies Beyond AI18:02 The Role of IFMA and Global Networking27:27 Peter's Personal Insights and Advice31:05 Closing Remarks and FarewellSponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, unpack what's changing and what's working in the world of sales for the trades industry. One of the biggest takeaways from their conversation is that embracing new technology isn't just a trend, it's a necessity. Jim emphasizes how leveraging digital tools can streamline workflows, help businesses reach new customers, and set their service apart in a crowded market. From automated quoting systems to intuitive customer communication platforms, technology is empowering teams to spend less time on paperwork and more time delivering value.Neil adds another dimension to the discussion, stressing the importance of training and upskilling sales teams. He points out that, while technology can open doors, human relationships remain at the core of successful trades sales. Building trust and rapport with clients can't be replaced by software, but tools can enhance these efforts by making sales professionals more responsive and informed.Skyler brings it all together, encouraging business owners in the trades to find the right balance between innovation and personal touch. As the episode closes, the consensus is clear: the trades industry is evolving rapidly, and those who adapt with a mix of cutting-edge tools and relationship-building will thrive. This episode is a must-listen for anyone looking to future-proof their sales strategy in the trades!Show Notes(00:00) Introduction(04:23) Balancing Tech and Traditional Client Relationships(08:54) Leveraging ChatGPT for Client Outreach(10:51) Supporting Brands Exiting the Market(16:12) Threats and Reality of AI Sales Tech(21:46) Enhancing Relationships Through Innovation(22:23) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey
In today's episode, moderator Tom Ryckaert, a board member of IFMA Belgium Chapter, sits down with Christa Dodoo, the chair of IFMA's Global Board of Directors, and Eleni Myrivili, Global Chief Heat Officer for the Atlantic Council's Climate Resilience Center and the UN-Habitat, explore the rising temperatures in cities and their impact on facility management They discuss the importance of retrofitting historic buildings, leveraging traditional design for sustainability and the need for targeted education and leadership in facility management to address climate challenges.This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime
Joseph Aamidor is Senior Product Management Consultant and Managing Director at Aamidor Consulting where he provides market strategy guidance to building owners and operators, established building management firms, technology providers, investors, and early-stage innovators. Mike Petrusky asks Joe about the state of the facilities management industry and why it is experiencing fragmentation in available technology solutions, making it challenging to choose the right tools. They explore how the industry is in a trial and error phase with AI and discuss ways that asset management leaders can focus on continuous learning and understanding the broader mission of their organizations to enhance the built environment and occupant experience. Joe believes that open dialogue and informal peer groups are valuable for experimenting with and improving new solutions and providing feedback to vendors is crucial for the development of better products and the health of the industry. Mike and Joe agree that data readiness, including organization and normalization, is a significant challenge for organizations looking to implement AI solutions, so they offer advice and inspiration to help you be an Asset Champion! Connect with Joe on LinkedIn: https://www.linkedin.com/in/jaamidor/ Learn more about Aamidor Consulting: https://www.aamidorconsulting.com/ Subscribe to Joe's Newsletter: https://smartbuildinginsight.substack.com/ Explore Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
SummaryIn the latest episode of Service Evolution, host Jim Robinson and his guests, Neil McQuiston and Skyler Coffey, explore one of the most crucial facets of facility maintenance sales: building genuine, lasting partnerships through trust. The conversation unveils actionable strategies that elevate relationships beyond transactions, exploring how authentic rapport ultimately leads to long-term business success.The episode kicks off with a discussion on the significance of honesty in every interaction. Jim, Neil, and Skyler share personal experiences where transparent communication was the difference maker, not just for closing deals, but for setting the stage for enduring collaboration. They stress that honesty, especially about limitations or challenges, actually strengthens credibility in the eyes of clients.Another highlight centers around understanding client needs by actively listening. The team emphasizes moving away from script-driven sales conversations and taking the time to learn what clients truly value. By investing in relationship-building rather than quick wins, facility maintenance sales professionals can position themselves as trusted advisors, rather than mere service providers.The trio also delves into overcoming setbacks. They share how handling mistakes with promptness and integrity can transform potential deal-breakers into opportunities to showcase reliability and commitment. This episode serves as a go-to guide for anyone looking to build deeper connections in facility maintenance sales. By prioritizing honesty, active listening, and a solutions-focused mindset, listeners are equipped to foster not just clients but genuine partners for the long haul!Show Notes(00:00) Introduction(05:20) Service Beyond the Work Order(08:52) Sustaining Buyer Trust Through Discovery(14:43) Unique Facility Maintenance Sales Approach(19:18) Creating Impact Through Problem Solving(21:01) Closing ThoughtsLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey
SummaryIn the latest episode of Service Evolution, Jim Robinson, Neil McQuiston, and Skyler Coffey, come together to tackle one of the most critical and often overlooked elements of sales success: building a winning sales culture.The conversation kicks off with each speaker sharing what sales culture means to them. Neil emphasizes that it's about more than just numbers—it's the foundation of teamwork, motivation, and trust. Skyler adds that a healthy sales culture creates an environment where people feel supported, challenged, and empowered to improve. Jim, drawing from his experiences in team leadership, highlights the importance of transparent communication and recognizing every win, no matter how small.The trio dig into practical steps for cultivating this culture. They discuss everything from hiring for cultural fit to ongoing coaching, and the value of setting shared goals. One standout point: sales leaders should model the attitudes and work ethics they want to see. This sets the tone for the rest of the team.Listeners also get actionable advice on navigating obstacles such as remote work, internal competition, and maintaining morale through tough quarters. All three agree—celebrating wins and learning from losses are equally crucial for long-term growth. Whether you're a sales manager or a sales rep, this episode is packed with actionable strategies and real-world examples for elevating your team's performance!Show Notes(00:00) Introduction(04:27) Celebrating Wins After Forty Years(07:59) The Ubiquity of Sales(11:19) Effective Team Collaboration(14:03 Overcoming Sales Resistance Barriers(16:48) Exploring Engaging Sales StrategiesLinksJim Robinson CGP Maintenance and Construction ServicesNeil McQuistonSkyler Coffey
Rene van Camp is Chief Hospitality Officer at ISS North America, the global facility management company, and Principal of Guckenheimer, its culinary brand where he is a senior leader in luxury and lifestyle hospitality and workplace experience management. Mike Petrusky asks Rene about the role of hospitality in the workplace today and why he believes that developing a culture of service where everyone focuses on the customer first is essential for organizations. They explore the ISS way of hospitality which involves setting clear expectations, providing the necessary tools, continuous training, and strong quality assurance programs. Rene says that community building is a top priority as workplace leaders seek to magnetize the office, and this can be achieved through a thoughtful and orchestrated approach to customer service. Mike and Rene agree that the FM industry is evolving, and professionals can maximize their value by fostering a culture of service and enhancing the employee experience, so they share the inspiration and the practical advice you need to be a Workplace Innovator! Connect with Rene on LinkedIn: https://www.linkedin.com/in/renevancamp/ Learn more about ISS N/A: https://www.issworld.com/en-us Learn more about Guckenheimer: https://www.guckenheimer.com/en-us Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
SummaryIn the latest episode of Service Evolution, Jim Robinson pulls back the curtain on what it really takes to be a leader in the trades, a topic rarely explored with such honesty and depth. With more than forty years of industry experience, Jim goes beyond the typical leadership advice to address the hard truths and subtle nuances that define effective leadership on the job site.Jim emphasizes that titles and positions aren't what make someone a true leader. He shares candid stories about how simply giving someone a fancy title, like “VP,” won't automatically earn them respect. Instead, leadership is about influence, inspiration, and genuinely making a difference in people's lives. New leaders often need to unlearn the misconception that authority comes with a job title. Respect and trust are earned through consistent, significant actions, not handed out with a promotion.One of the most insightful takeaways? Leadership advice often fails to translate from the conference room to the field. It's all about perspective: how information is delivered, received, and communicated down the line can make or break its impact. Jim also highlights that confidence is not instant; it's built over time, often after capability and experience have been gained. His candid advice to new leaders is to embrace fear, use stress as a motivator, and strive for significance without slipping into arrogance. If you're ready to challenge your assumptions about leadership, this episode is a must-listen!Show Notes(00:00) Introduction(03:45) Effective Communication on Job Sites(05:15) Leadership Realities and Self-Proclaimed Titles(09:23) Combatting False Confidence in Public Speaking(10:35) Embracing Stress for Positive ChangeLinksJim Robinson CGP Maintenance and Construction Services
SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down for a second session with leadership expert Josh Foliart to dive deep into what it truly takes to lead under pressure. Their conversation is a masterclass in practical leadership, offering both seasoned executives and emerging leaders invaluable tools for self-awareness, time management, and people development.Josh kicks off by addressing the "fog of war" that leaders experienced during the Covid era, and how uncertainty, rather than order, is the birthplace of real leadership. He makes the compelling case that management handles what's certain whereas leadership thrives where things are uncertain. Additionally, Josh explains that leaders can't use the “not enough time” excuse, emphasizing the importance of owning your calendar and guarding the hours when you're at your best.The discussion then shifts to the art of leading people who are different or even difficult to understand. Josh encourages leaders to seek common ground, echoing John Maxwell's advice to focus on the one percent you share and pour one-hundred percent of your energy into it. Lastly, Jim and Josh wrap up offering the practical advice of finding a mentor, investing intentionally in leadership development, and mastering five key skills—communication, relationships, alignment, execution, and capacity.Whether you're navigating daily business pressures or aiming to grow your influence, this episode is brimming with actionable wisdom to help you become the kind of leader others want to follow!Show Notes(00:00) Introduction(01:55) Leading Under Pressure(07:06) Leading Amid Disagreement and Distance(13:42) Identifying Team Tendencies(19:00) Achieving a Focused Leadership Mindset(25:28) Investing in Future Generations(29:51) Invest and Demand(33:04) Mastering Five Things for SuccessLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective
In this podcast episode, Dr. Matt Tucker, Director of Research for IFMA, and Gary Miciunas, founder of ChiefCircularityOfficer.com, discuss the significance of the circular economy in the facility management industry. They explain the need to shift economic models to mimic natural systems, focusing on reducing waste and rethinking ownership and operational practices. They also highlight practical implementations of circular economy principles. As well as examine the role of organizational culture in adopting these practices and the importance of collaborative efforts across supply chains. Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org
Asset Champion Podcast | Physical Asset Performance, Criticality, Reliability and Uptime
Podcast host Mike Petrusky shares an update on his future plans for the show, industry conferences happening this fall, and the need for continuous learning in our asset and facility management journey. He discusses recent themes that have come up this past year, especially the impact of artificial intelligence and AI agents on the built environment and reminds us that we often overestimate short-term technological changes while underestimating long-term change. Digital Twins and BIM (Building Information Modeling) are key technologies that will enhance data management and provide a more holistic view of asset life cycles, so Mike recommends a philosophy of lifelong learning, networking, and participation in professional organizations for professionals in the FM industry. Upcoming conferences such as Autodesk University and IFMA's World Workplace offer valuable opportunities, so Mike shares his appreciation for recent recognition from the IFMA community and looks to continuously improve his podcasts as he tries to inspire you to be an Asset Champion in your organization! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Tune in to the “Workplace Innovator” Podcast: https://eptura.com/discover-more/podcasts/workplace-innovator/ Register for Autodesk University: https://www.autodesk.com/autodesk-university/ Join Mike at IFMA's World Workplace: https://worldworkplace.ifma.org/ Learn more about Eptura™: https://eptura.com/ Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/asset-champion/
SummaryIn the latest episode of Service Evolution, host Jim Robinson sits down with Josh Foliart, founder of Multiply Global, to discuss the real foundation of leadership and what it takes to be a truly influential leader. From humble beginnings and a desire to be a football coach, Josh shares how mentorship, faith, and pivotal life experiences shaped his journey to launching a global initiative that now supports leaders across eight countries.Josh emphasizes that leadership isn't just about titles or positions, it's about developing trust, having the courage to say yes, and being open to coaching. He notes that many leaders around the world have the drive but lack essential resources and relationships. Multiply Global aims to bridge this gap, journeying long-term with individuals defined by their willingness to be coached and their courage to lead.A key takeaway from the episode is Josh's deep dive into the importance of trust in leadership. He highlights the four Cs—character, chemistry, competency, and credibility—as core ingredients to build meaningful influence. Josh is passionate about communication, advocating for leaders to over-communicate and seek feedback, and challenges the assumption that simply transmitting information means it has been effectively communicated.Whether you're a leader, aspiring to be one, or just passionate about personal development, this episode is packed with practical wisdom on building authentic influence and creating a global impact through service-based leadership!Show Notes(00:00) Introduction(03:59) Turning Received Vision into Conviction(11:43) The Vision Behind Multiply Global(16:28) Maximizing Trust in Leadership(23:29) Boosting Potential with High Expectations(27:15) Celebrate, Clarify, Care, Critique(29:37) Communication vs. TransmissionLinksJim Robinson CGP Maintenance and Construction ServicesJosh FoliartMultiply Leader Collective
High Reliability, The Healthcare Facilities Management Podcast
Live from the ASHE Innovation Conference in Columbus, OH, the Healthcare Facilities Network sits down with Ruben Garcia — known to many as the Life Safety Guy and Market Director for Facility Management at CommonSpirit Health in Houston.Ruben shares how his multifaceted background has shaped his approach to facilities management and why conversations around mental health and stress can't be ignored in today's healthcare environment. From staffing shortages and aging infrastructure to tighter budgets and nonstop operational demands, the pressures on facilities teams are growing, and so is the impact on their wellbeing.In this episode, Ruben offers a candid perspective on how he manages stress personally and within his department, and why supporting mental health is becoming a critical priority for the future of healthcare facilities management.
Richard Peterson, CFM, FMP, SFP is Director of IFM at ABM Industries Supporting Waymo where he is responsible for overseeing facility management operations and is passionate about driving operational excellence, safety, and innovation. He also serves as Vice President of the IFMA Silicon Valley Chapter and Secretary for IFMA's Corporate Facilities Council with a mission is to assist FMs in navigating their career journey using leadership skills training, peer mentoring, and specialized education. Mike Petrusky asks Richard about his experiences in the profession and why he believes that knowing one's strengths and attributes is essential for success in facility management. Being a workplace leader in FM today involves a balance between the technical aspects of the job and the human element of creating spaces that foster innovation and productivity. Richard brings his personal passion for leadership development and community engagement to his career, which has resulted in his attaining IFMA credentials that have led to his professional success. Mike and Richard discuss IFMA's upcoming World Workplace conference in Minneapolis as they look forward to networking and great educational opportunities and they encourage you to grow in your facility management journey by offering the inspiration needed to be a Workplace Innovator! Connect with Richard on LinkedIn: https://www.linkedin.com/in/richard-peterson-cfm-fmp-sfp-33a526ba/ Learn more about IFMA's World Workplace: https://worldworkplace.ifma.org/ Explore the ABM website: https://www.abm.com/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/
DJ Whitmore spent 30 years inside the walls of federal prisons — not as an inmate, but as an associate warden. From serving in the Gulf War to working his way up through the ranks of the Bureau of Prisons, DJ has seen every side of the justice system. In this powerful interview, he shares what really goes on behind bars, from low-security camps to high-security penitentiaries. If you've ever wondered what prison is like from the other side — this episode pulls back the curtain. #FederalPrison #BureauOfPrisons #PrisonWardenStories #InsidePrisonWalls #PrisonLifeUncovered #VeteranToWarden #TrueCrimePodcast #LifeBehindBars Hosted, Executive Produced & Edited By Ian Bick: https://www.instagram.com/ian_bick/?hl=en https://ianbick.com/ Presented by Tyson 2.0 & Wooooo Energy: https://tyson20.com/ https://woooooenergy.com/ Buy Merch: http://www.ianbick.com/shop Timestamps: 00:00:00 Life Inside Federal Prisons: Insights from Associate Warden DJ Whitmore 00:06:58 Career Path in Corrections: From Military to Federal Bureau 00:14:05 Climbing the Professional Ladder in Corrections 00:21:24 Challenges of Inmate Punishments and Privileges 00:28:40 Navigating Prison Rules: Finding Balance 00:35:40 Tragic Consequences: Violence Over Minor Disputes 00:42:43 The Role of Paperwork in Prison Safety 00:49:35 Unbelievable Contraband Story: Inmate's Desperate Measures 00:56:38 Inmate Labor Dynamics and Facility Management 01:03:34 Challenges of Substitute Teaching in Prisons 01:10:32 Importance of Mental Health Support 01:17:48 Leadership in Bureau of Prisons 01:24:54 High Incidents in the Special Management Unit 01:32:03 Accountability in Correctional Facilities 01:39:21 Challenges in the U.S. Prison System 01:46:23 Media Bias in Union vs. Administration Story Powered by: Just Media House : https://www.justmediahouse.com/ Creative direction, design, assets, support by FWRD: https://www.fwrd.co Learn more about your ad choices. Visit megaphone.fm/adchoices
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