Podcasts about shingo award

It's episode 115 and the highlight is our interview with Michael Bremer—the author who turned the humble Gemba Walk into an art form (and picked up a Shingo Award along the way). For our Book Buzz, we crack open Michael Bungay Stanier's The Coaching Habit—because it's always the right time to celebrate saying less and asking more. And in our Q&A, we dig into the potholes people stumble into when conducting Process Walks—aka Gemba Walks. 00:00 - Intro 01:31 - What's on the Menu? 02:21 - Book Buzz The Coaching Habit 16:24 - Q&A What are some potholes people stumble on when conducting Gemba Walks? 27:26 - Featured Guest Michael Bremer 01:00:08 - Upcoming Events Lean Construction Congress New England Lean Summit AME International Conference UC San Diego Lean Course with Tracy Resources: New! Picture Yourself a Leader as an audiobook! Multiple-award-winning book, Picture Yourself A Leader 5S Baby!, Ms. Fix-a-Lot's latest Lean Rap Video Thanks for Listening! Listen to more podcasts at JITCafe.com. Link to the video version of this podcast: https://youtu.be/zGvUULtZh-8 Apple Podcasts Podbean Spotify RSS Feed: https://feed.podbean.com/JITCafe/feed.xml

Download the free Look, Listen, Learn Guide from the podcast website for practical tools. Go to the guest resources and look up Chris on https://enterpriseexcellencegroup.com.au/resourcesSummary Keywords#leadership  #culture  #engagement  #psychologicalwellbeing  #continuousimprovement  #looklistenlearn  #Shingo Prize  #adaptive leadershipIntroductionIn this episode of the Enterprise Excellence Podcast, host Brad Jeavons welcomes back Chris Butterworth, renowned author and four-time Shingo Prize winner. Together, they explore the powerful concept of “Look, Listen, Learn” activities—a leadership approach that goes beyond the traditional idea of Gemba walks to foster engagement, psychological well-being, and sustainable cultural growth.Chris shares his global experience, fresh from international book launches, and unpacks how leaders can shift their mindset to lead with humility, curiosity, and respect. The conversation dives into practical strategies leaders can use to connect purpose, behaviours, and systems in order to achieve ideal results.Episode Links:Youtube Main Topics Covered:·       Why “Look, Listen, Learn” matters – moving beyond the narrow idea of Gemba walks to a broader activity mindset.·       The role of psychological well-being – how respect, diversity, and inclusion underpin cultures of continuous improvement.·       Leadership behaviours – humility, curiosity, listening, recognition, and kindness as cornerstones of effective leadership.·       Key Behavioural Indicators (KBIs) – practical ways to measure behaviours that drive ideal results.·       Leader Standard Work systems – how leaders can plan, reflect, and visually track activities to sustain culture.·       Closing the loop – why action, accountability, and visible follow-through build trust and long-term engagement.Contacts

Wondering if working on clarifying your brand positioning and refining your messaging creates revenue? You bet it does! If you have been thinking that working on this is a nice-to-have marketing or coaching exercise when you have more money to invest or clients... think again. Especially in today's confusing and complex market. Today we're talking about the powerful, rock-solid return on your investment of money, time and talents in elevating your positioning in the market and enhancing how you frame up, describe, pitch and price what you do with my guest Katie Anderson. She was on the show back in episode 35 over 3 years when she first became my client. When started our work together, Katie was already successful... as a Shingo Award winning author of Leading to Learn and Learning to Lead and sought-after keynote speaker. Still, despite her opportunities, she knew how she was writing and talking about what she did was holding her back from her next stage of success and impact. Can you relate to the struggle of knowing that you have so much value you create for your clients but not have the words to describe it and how it affects the results you get from your networking, the quality of offers you put in front of clients, your pricing and so much more? Can you also relate to the struggling of investing time and money in fixing this when it either seems like something you shouldn't be struggling with or soft? This is exactly what Katie, and I get into onto today's show. When you tune in, you'll hear first-hand from Katie on the powerful ROI she has gotten from not just investing in elevating her foundational brand messaging but also her approach to landing clients, her online presence and more! We chat about Katie's journey from hourly contractor to sought-after thought leader and premium brand and the lessons learned along with the way. We get into: The mindset and strategic investments the propel growth How to take advantage of the opportunities you're presented with – such as Katie's husband's job opportunity in Japan led to what much of the success Katie enjoys now Why my partnership set up approach beats contracting and sales and how it has empowered Katie to dramatically increase her impact and income The difference between endorsements and benefit-driven testimonials – and how working on Katie's has turned me into a lean evangelist The legit struggle that Katie, like many lean practitioners, had with articulating the value of what she did The powerful impact and ROI Katie got when she got clear on who she helped and more importantly the problem she solved Why you need this episode: If you struggle conveying the value of what you do in your networking, website, offers, proposals, and pricing and it's holding you back from the success and impact you want as a consultant or coach, in general or specifically in today's confusing times and want to know if it's worth your money and time to fix it, this is the episode for you. And if you're an operational excellence, lean, continuous learning practitioner – you're going to love this episode and the bonus one that Katie and I recorded that follows this one on that is specific to your messaging and positioning challenges. Where to dive in: (00:00) Elevating Brand Positioning for Revenue(06:50) Shifting Business Focus for Growth(20:15) Creating Value Through Client Collaboration(26:12) Clarifying Value and Target Audience(35:22) Transformative Value and Mindset Shift(48:46) Reigniting Purposeful Consulting Relationships(01:02:06) Empowering Consultants for Purposeful Growth(01:06:34) Improving Leader Understanding of Lean Next steps: If you're struggling like Katie was with articulating the value of what you do, here's where to start to overcome it. Pay attention to the people you're drawn to help and the problems you're motivated to solve and ask yourself some questions about why these matters to you. What do you see is possible for them that they don't see yet for themselves? What difference will that change make? And if you need someone to help you do this, book a discovery call with me here. The real value, the real ROI of doing positioning and messaging work isn't about marketing. It's about mindset and getting out of your own head and getting into the clients you want to serve. That is where the real source of clarity and confidence comes from. Head on over to my website at www.betsyjordyn.com where you'll find lots of free resources to help you take the next step. I have a free audio training on “Playing Small to Playing True”, several downloads, including a messaging guide and my discovery meeting scripts, that Katie uses to get the results she enjoys today. And of course you can learn more about my highly personalized strategic brand partnership programs. And if you're a lean practitioner – tune into the bonus episode that Katie and I recorded on the why it' so hard to get leaders to get the value of what you do and ideas on how to fix it. You can also explore Katie's transformation here! If you enjoyed this episode, you might also like: How to Use Your Love for Learning to Take Bigger Risks with Katie Anderson (Ep35) Why Lean Is the Best Way to True Employee Engagement with Tom West and Mark Ryan (Ep125) What If We Got Employee Engagement All Wrong with Beverly Crowell (Ep124) Peter Block on Flawless Consulting, Relationship Power & the Common Good (Ep123) About the guest: Katie Anderson is an internationally recognized leadership consultant, professional speaker, and learning enthusiast, who inspires and equips purpose-driven leaders create organizational learning cultures that foster innovation, engagement, and continuous improvement. A skilled change agent, Katie has empowered tens of thousands of global leaders across diverse industries to transform their cultures and accelerate individual and organizational impact. Katie is the author of the bestselling book Learning to Lead, Leading to Learn, which has received multiple international awards, including the Shingo Publication Award, and has been translated into over eight languages. Katie is also the host of the transformational leadership podcast Chain of Learning®. Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health policy. A global citizen who has lived in seven countries, Katie regularly hosts an immersive Japan Leadership Experience for global leaders looking to deepen their knowledge of people-centered leadership and operational excellence. About the host: Betsy Jordyn is a business mentor, brand messaging strategist, and former Disney consultant who helps purpose-driven consultants and coaches build profitable businesses rooted in their unique strengths. With over 20 years in the industry and a knack for turning big ideas into clear positioning, she's your go-to for strategy that aligns with your calling. Ready to turn your expertise into a business that makes both impact and income? Work with me: https://www.betsyjordyn.com/services

About Mark Graban Mark Graban is author of the Shingo-Award winning book "Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement." Mark is also co-author, with Joe Swartz, of "Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements" (also a Shingo recipient) and "The Executive Guide to Healthcare Kaizen." His most recent book is "Measures of Success: React Less, Lead Better, Improve More." He is also the creator and editor of the anthology book "Practicing Lean." Mark's latest book, released June 2023, is “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation” https://mistakesbook.com/ ----------------------------- When It Worked Podcast https://getoffthedamnphone.com/podcast

Episode page with video, transcript, and more Joining us for Episode #474 of the Lean Blog Interviews Podcast is Norbert Majerus. He has his own firm now but previously worked for Goodyear, joining the company in 1978 in his home country of Luxembourg. He moved to Akron in 1983 and worked disciplines in the Goodyear innovation centers in both locations, retiring in 2018. His first book (2016) Lean-Driven Innovation: Powering Product Development at The Goodyear Tire & Rubber Company was a Shingo Award recipient. His latest book is Winning Innovation: How Innovation Excellence Propels an Industry Icon Toward Sustained Prosperity. In today's episode, we discuss Lean and innovation — how they co-exist, how Lean Product Development drives innovation, and how to truly engage people by leading with humility and respecting people. Questions, Notes, and Highlights: What's your Lean origin story? Goodyear had tried Lean a few times in MFG – didn't work well — WHY? This was before Billy Taylor – they worked together 5 years Growing up on a farm — Toyota is said to be a company of farmers… how did Lean resonate with you? Lean is Lean? – doing this in unusual places, it's all the same Definitions? Innovation vs. improvement? Make sure we don't stifle creativity (we can all be creative, as Norm Bodek always said) Toyota and The Innovator's Dilemma Akio Toyoda stepping aside as CEO — a new push for EVs there? Can combine lean and innovation How best to connect “Respect for people” and “rapid problem solving and experimentation” for product development and innovation? Humility… Can you be innovative enough for long enough withOUT those lean culture concepts?  Your new book is in a Business novel format – why write it this way? The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast is part of the #LeanCommunicators network. 

 Mike Wroblewski, President of Dantotsu Consulting and Shingo Award winning co-author of “Creating a Kaizen Culture”, has over 30 years of manufacturing management experience, strong technical skills and a passion for teaching Kaizen, Lean Manufacturing and Six Sigma.    During his career, Mike has held various management and leadership positions including Industrial Engineer, Manufacturing Engineer, Manufacturing Manager, Manager of Quality and Continuous Improvement, Director of Operations and Lean Sensei. Mike's journey into Lean manufacturing began in the 1985 while working for the Hill-Rom Company. Under the watchful eye of Shigeo Shingo, Mike successfully improved a die changeover from 45 minutes to less then 5 minutes. Mike learned first hand from the master, Shigeo Shingo, the techniques of the SMED system along with the early teachings of eliminating waste from manufacturing operations.   Mike has a MS in Manufacturing Management from the GMI Engineering & Management Institute, a BS in Production and Operations Management from Miami University and a Six Sigma Black Belt certification. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

In this episode, Shingo Award-winning author Michael Bremer, a blogger, author, and Ex-President of the Cumberland Group and AME volunteer with over 40 years of experience in a variety of process improvement roles, discusses his Lean path and experiences. We talked about value engineering, method improvement, short interval scheduling, critical thinking, hoshin kanri, and other topics. https://theleaneffectpodcast.com/ https://www.facebook.com/TheLeanEffectPodcast https://www.facebook.com/groups/272448766629082/ https://www.linkedin.com/company/the-lean-effect-podcast/ Insta: @theleaneffectpodcast Twitter @EffectLean Guest: Michael Bremer https://www.linkedin.com/in/michael-bremer-25712b/ michael@cumberlandchicago.com Host: Mark Dejong: https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/ Mark@4ppartners.ca https://www.4ppartners.ca Phone: 1-778-807-9691

This week I'm speaking with David Mann, who has over 25 years of consulting on lean and lean management implementations in a wide range of manufacturing, health care, enterprise business processes, and extended value chains. In this episode we talk about David's book and one of my favorite lean books, Creating a Lean Culture and how you can create the behaviors and practices of a lean management system in your own organization. What You'll Learn This Episode: What inspired David to write Creating a Lean Culture The specific behaviors and practices that instilled a lean management system Mindset shifts for implementing lean systems The most important aspect in sustaining a lean culture Where David has seen the elements of lean management applied About the Guest: David Mann is the principal of David Mann Lean Consulting. In 15 years of lean experience at Steelcase Inc., Mann developed the concepts and tools of a lean management system, supporting 40+ lean manufacturing value stream transformations, and then leading an internal team that completed over 100 successful lean conversions in administrative and business process value streams. He established a consulting practice in 2005, serving organizations across industries worldwide. David is an implementer, consultant, coach, teacher and the author of the book Creating a Lean Culture, in which he won a Shingo Award. Important Links: https://dmannlean.com/ https://www.amazon.com/Creating-Lean-Culture-David-Mann/dp/1482243237 --- Support this podcast: https://anchor.fm/leansolutions/support

This week welcome Karen Martin to the show! ​​Karen Martin is the President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc. Karen is a leading authority on business performance improvement, problem solving, and Lean management systems. She's a two-time Shingo Award-winning author of The Outstanding Organization and coauthor of Value Stream Mapping, and coauthor of two other titles on business performance improvement. Her latest book, Clarity First, was a finalist for 800-CEO-READ's Business Book of the Year. As always - I hope you enjoy it, and I hope you get something from it! Make it a great week! Karen's contact info: Karen's LinkedIn: www.linkedin.com/in/karenmartinopex Karen's Twitter: https://twitter.com/karenmartinopex Karen's Facebook: https://www.facebook.com/TKMGInc Karen's website: www.tkmg.com TKMG Academy website: www.tkmgacademy.com New England Lean Consulting is the Northeast's premier business consulting firm, helping small-to-medium sized businesses with strategic leadership and operational methodologies that help your company lower costs, increase capacity and win more customers. Our industry experienced consultants provide guidance with the latest business solutions that help you to grow your business deliberately and strategically in order to sustain a long-term competitive advantage within the marketplace. Paul W. Critchley, President & Founder of New England Lean Consulting: Company website: https://newenglandleanconsulting.com/ Twitter: https://twitter.com/NELeanguy Company page: https://www.linkedin.com/company/new-england-lean-consulting/ YouTube Channel: https://www.youtube.com/channel/UC2sAIveqtNqE1fpRGXcdbXQ Paul's LinkedIn profile: https://www.linkedin.com/in/paul-critchley-lean-consultant/ Lean Communicators Website: https://leancommunicators.com/ #LeanCommunicators --- Support this podcast: https://anchor.fm/new-england-lean-podcast/support

This week, I'm speaking with Karyn Ross, the author of How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, and coauthor of the Shingo Award-winning,  The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Karyn is an internationally acclaimed consultant, coach and lean practitioner, and focuses on teaching organizations of all sizes and sectors how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to create better, more effective and efficient ways to work. While many other Lean consultants focus on implementing tools, Karyn teaches teams how to use Practical Creativity™ to continuously strive towards service excellence. Karyn is on a mission to 'Help People Improve the World'. In this episode we talk about the important link between leadership and kindness, how to practice kindness in community and the impact listening can have when you're in a leadership role. Important Links: https://karynrossconsulting.com/ https://loveandkindnessproject.org/ http://bit.ly/2R2qvo9 https://karynrossconsulting.com/announcing-the-new-school-for-kind-leaders-2/ https://womeninlean.org/ --- Support this podcast: https://anchor.fm/leansolutions/support

Mark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mistake”, and “Habitual Excellence, presented by Value Capture” and a sought after speaker. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 (https://www.surveymonkey.com/r/3DXCFW3) CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

https://info.kainexus.com/continuous-improvement/virtual-improvement-2/webinar/signup Presented by Crystal Y. Davis, The Lean Coach, Inc. Karen Martin, TKMG, Inc. Mike McGowan, Marietta Memorial Hospital Are you now faced with the challenge of doing more improvement work in a virtual way, given the challenges of the Covid-19 pandemic? Join us for our second virtual panel discussion on this topic, hosted by KaiNexus and moderated by Mark Graban, with three improvement leaders who have recent experiences in this new era. No slides, just tips and lessons learned from three experienced improvement facilitators and coaches. Crystal Y. Davis, CLSSBB Founder, CEO, and Principal Lean Practitioner @The Lean Coach, Inc Crystal helps leaders create a culture of problem solvers allowing them to focus and deploy strategically. Specializing in the "Toyota Way" Lean model. Over 20 years of proven Lean experience in automotive, beverage and supply chain industries. STEM Industry focus. Client roster consists of Fortune 500/1000 Companies. Formally mentored by Toyota Senseis. Led companies to award-winning results, recognized for operational excellence at the "Lean Enterprise Institute Summit" and "Industry Week Best Plant". Karen Martin President TKMG Group & TKMG Academy Karen is the President of TKMG, Inc., a global consulting firm that specializes in operational excellence, Lean management, and business performance improvement. They help their clients create strategies, operations, and work environments that drive profitability and growth, deliver exceptional customer value, and maximize human potential. She is also the Founder & President of a new online learning destination, TKMG Academy, Inc. They aim to be the premier online learning choice for business performance improvement, Lean management, and leadership development. Karen is the author or co-author of five business performance books, including two Shingo Award-winning books: The Outstanding Organization and Value Stream Mapping. Her latest, Clarity First, centers on her core belief that all success in life—both business and personal—is a result of operating with clarity. Mike McGowan, LSSBB, MBOE Director, Process Excellence at Marietta Memorial Hospital Mike McGowan directs and oversees a team of Continuous Improvement specialists and works to apply lean thinking and tools to improve the current system. He was previously the Senior Director of Diagnostic Services for Memorial Health System. He has a Masters of Business in Operational Excellence degree from The Ohio State University.

Shingo Award winning author Michael Bremer has created a playbook on how to become a better leader and what are they doing to elevate average performers inside their organization. He discloses the four attributes of a successful leader in a truly excellent organization.

With today's episode, I only have 2 words…Mark Graban!!! Now if you're not familiar with Mr. Graban, then listen up…Mark Graban is the author of the book Measures of Success, the Shingo-Award winning book Lean Hospitals and co-author of Healthcare Kaizen (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. Mark is a professional speaker, healthcare consultant and advisor to the technology company KaiNexus. Now in this episode Mark and I go in-depth around lean transformation journeys in healthcare, leveraging the front-line for practical solutions, promoting the thought for improvement professionals to pivot from the role of solution generator into solution facilitators, and many more value-adding topics!

To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks. Chapter 2 written and read by Mark Graban. www.MarkGraban.com. Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark is author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the founder of www.LeanBlog.org, producing blog posts and podcasts. He serves as a consultant to organizations through his company, Constancy, Inc and is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.

To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks. About Mark Graban: Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark is the author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the founder of www.LeanBlog.org, producing blog posts and podcasts. He serves as a consultant to organizations through his company, Constancy, Inc and is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.

Finding efficient processes to help make farming productive. In This Podcast: It takes a dedicated minimalist to try living without adding new items to the property, and Ben Hartman took this simplistic mindset to most areas of his early adult life. Then when he too a look at his 5-acre farm he realized he could do with less unnecessary stuff and he found it improved his productivity. The lessons he learned have helped many others become more efficient and he shares some of them here with us. Don't miss an episode! Click here to sign up for podcast updates or visit www.urbanfarm.org/podcast Ben is the author of The Lean Farm (winner of the prestigious Shingo Award), and The Lean Farm Guide to Growing Vegetables, both published in 2017 by our friends at Chelsea Green.  In that same year he was appointed to the 2017 Grist 50, a list of emerging green leaders in the United States. He and his wife Rachel Hershberger own and operate Clay Bottom Farm in Goshen, Indiana, where they make their living on less than one acre by growing and selling specialty produce to restaurants, at a farmers market, and through cooperative CSAs. Go to www.urbanfarm.org/claybottomfarm for more information and links on this podcast, and to find our other great guests.

Hosted by KaiNexus and Mark Graban In this webinar, you will learn: - What creativity is (and isn't) and what service excellence is (and isn't) - Why changing behavior first leads to mindset changes, not the other way around! - How to develop creative problem solving and critical thinking skills in daily 15 min coaching sessions - How using creativity combined with The Toyota Way to Service Excellence principles delivers peak service experiences for customers About the Presenter: An experienced lean consultant, coach and practitioner, Karyn is the coauthor, with Jeff Liker, of the Shingo Award-winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Focused specifically on services, Karyn has worked with small, medium and large organizations in sectors as diverse as insurance, financial services, HR, transportation and retail. Using her unique Practical Creativity(TM) approach, Karyn teaches people how to combine creativity with Toyota Way/lean practices to ensure that businesses continuously deliver the peak service experiences that retain current customers and attract new ones. Karyn is a practicing artist, with an MFA in Sculpture and lives in Naperville, Illinois with her family.

Mark Graban interviews Karyn Ross, coauthor, with Jeff Liker, of the Shingo Award-winning "The Toyota Way to Service Excellence: Lean Transformation in Service Organizations." Karyn is doing a webinar on March 28 titled "How to Coach for Creativity & Service Excellence." To register, visit www.kainexus.com/webinars.

Today's episode is a continuation of our conversation that we had with Mike Orzen in Episode 31. So if you haven't heard episode 31 yet, after you listen to this episode go back and check out the beginning or our conversation with Mike. For those of you who may be unfamiliar with Mike, he is the founder and President of Mike Orzen and Associates. He has been consulting and coaching improvement efforts for over 20 years. Mike is an Adjunct Professor with The Shingo Prize for Operational Excellence and is a faculty member of the Lean Enterprise Institute. He is also a Shingo Award winning Co-Author of Lean IT: Enabling and Sustaining Your Lean Enterprise.

To see the webinar: http://info.kainexus.com/continuous-improvement/practical-problem-solving/webinar Using Practical Problem Solving to Spread Kaizen: Going Slow to Go Fast In this webinar, you will learn: The origins of the "Practical Problem Solving" approach and the connections to PDSA How a formal problem solving methodology can give a big boost to your Lean or continuous improvement efforts Why root cause analysis is more complicated than it might seem and why problem solving isn't always linear or straightforward How to avoid jumping to conclusions about problems or jumping to solutions The difference in mindset around "countermeasures" versus solutions How to develop your problem solving skills and coach others Webinar host Jon Miller co-founded the lean consulting and training firm Gemba Research in 1998, which merged with Kaizen Institute in 2011. Jon has led dozens of lean transformation projects in a wide range of industries and has helped thousands of people across 20+ countries understand and apply Toyota Production System principles. He co-authored the Shingo Award-winning book, Creating a Kaizen Culture. Originally Aired: January 12, 2016 at 2p EDT Length: 1 hour Hosted By: Jon Miller and Mark Graban

Mark Hamel is a Shingo Award winning author, blogger, Lean Enterprise Institute Faculty Member, and Chief Operating Officer and Partner of The Murli Group, a Lean training and coaching organization working globally in Healthcare, Transactional, and Industrial sectors. Mark's pre-consulting career encompassed executive and senior positions within operations, strategic planning, business development and finance. His […]

Mark Graban is an internationally recognized expert in the field of “Lean Healthcare,” as a consultant, author, keynote speaker, and blogger. Mark is also the Vice President of Customer Success for the software company KaiNexus, helping further their mission of “making improvement happen” in healthcare organizations and other industries. Mark's has authored or co-authored multiple Shingo Award winning books Lean Hospitals: […]

We talk about lean in the world of healthcare with Mark Graban, author, consultant and speaker in the lean healthcare methodology. Mark is author of the Shingo Award winning book “Lean Hospitals” and the book “Healthcare Kaizen.” Mark is also the Chief Improvement Officer of Kinexus. His newest book, “The Executive Guide to Healthcare Kaizen,” is available on Amazon.com

Today's guest is David Mann, talking about the new 3rd edition of his Shingo-Award winning book "Creating a Lean Culture." David tells us what's new in the book and we discuss "leader standard work" and other elements of a Lean culture. For a link to this episode, refer people to www.leanblog.org/212. You can find links for buying the book and see a video of David talking about the new edition. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. Podcasts are sponsored by KaiNexus and their continuous improvement software platform -- www.KaiNexus.com

Joining me for podcast #191 is my friend and fellow LEI faculty member Mike Orzen (@MikeOrzen), co-author of the Shingo Award-winning book Lean IT: Enabling and Sustaining Your Lean Transformation. I recently crossed paths with Mike in Columbus, Ohio because we're both mentoring students in the Ohio State University MBOE program. We have a lot in common! Mike is also collaborating with the ThedaCare Center for Healthcare Value for a new workshop: "Leveraging Information, People & Systems in Healthcare," to be held in Phoenix January 28 and 29. In this episode, we talk about topics including an overview of "Lean IT," how Lean is different compared to manufacturing and other service settings, how healthcare organizations can benefit from Lean IT, and the potential for kaizen and continuous improvement in IT. For a link to this episode, refer people to www.leanblog.org/191.  Please leave a comment and join the discussion about the podcast episode. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

It's great to have Dr. John Toussaint back for episode #184 of the podcast (see links to previous episodes below). He is, of course, CEO of the ThedaCare Center for Healthcare Value and the author of two Shingo Award-winning books, On the Mend: Revolutionizing Healthcare to Save Lives and Transform the Industry2028and Potent Medicine: The Collaborative Cure for Healthcare. In this podcast, we start by hearing John's thoughts on some of the top issues that healthcare CEOs are facing today, such as changes in payment structures and Accountable Care Organizations. We also talk about the "Enduring Excellence" program that Paul O'Neill and John are leading to teach healthcare senior leaders about Lean culture change and their important role. This podcast was produced in conjunction with the Healthcare Value Network as a continuation of their previous podcast series. For a link to this episode, refer people to www.leanblog.org/184.  Please leave a comment and join the discussion about the podcast episode. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblog If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Episode #45 is another conversation with Dr. Gwendolyn Galsworth, who you might remember from Episode #26 last year. In this episode, we talk about “Visual Displays,” a topic from her Shingo Award-winning book Visual Workplace, Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace. Gwendolyn established Quality Methods International (QMI) in 1991 as a consulting, training and research firm, specializing in the Visual Workplace.