Podcasts about ratchet wrench

In this episode, Ivan Rioja-Scott, Editor-in-Chief for Ratchet+Wrench, sits down with Ben Johnson, vice president, general automotive repair markets, for Repairify, about the evolving landscape of vehicle diagnostics and repairs. The discussion centers around the increasing complexity of modern vehicles and the unique challenges that automotive repair shops face today. As vehicles become more technologically advanced, the need for accurate diagnostics has never been greater. Join us as we uncover the importance of embracing new technologies and the vital role that asTech plays in equipping repair shops for the challenges ahead.

See Ivan's workIn this episode, Braxton Critcher is joined by Ivan Rioja-Scott from Ratchet + Wrench. Ivan discusses his observations from the keynote speaker sessions at AAPEX 2024, highlighting the increase in hybrid vehicle breakdowns and the implications for repair shops. He also delves into the potential impact of Google's new verification requirements for local service ads, stressing the need for shop owners to stay informed. Furthermore, Ivan touches on the ongoing shortage of technicians and the necessity for effective EV training. 00:00 Visit Malaysia: Gateway to Southeast Asia wonders.05:08 Motorcyclists risk lives weaving through traffic.09:03 Kathleen and Aaron's engaging conversation on women.10:19 Appointed woman moderates the automotive industry panel discussion.13:03 Google AdWords changes directly impact shop businesses.16:45 Hybrid future due to infrastructure, and technician shortages.19:52 Industry subtly opposes right to repair legislation.24:19 Please like, share, subscribe, and follow us. Learn more about how Shop Controller can make your shop more efficient HERE

In this episode, Braxton Critcher and Chris Messer from Endeavor Business Media share an overview of the upcoming Ratchet Wrench Management Conference. Chris emphasizes the event's unique peer-to-peer format and new attractions like the VEHLO Victory Lap with RC cars. Additionally, he discusses the importance of staying updated on industry developments, particularly in the realm of EV, to ensure the success of repair shops. 00:00 New speakers, different format, showcase, entertainment.05:49 Mike Jones inspires trade perception change. Opportunity!07:04 Trade industries offer lucrative growth opportunities.10:29 Attend conferences and prioritize key takeaways for business.14:37 Stay informed, stay updated to succeed.Go to this year's conference! Register HERE

In this episode, the team at Ratchet+Wrench, a sibling publication to FenderBender, interviews Sara Fraser of Haas Performance Consulting to dispel the myths about Gen Z workers and discuss five traits that make them among the best workers in the workforce.

In this episode, Ratchet+Wrench columnist Dutch Silverstein talks about transparency and whether it's just a marketing buzzword to sell services to customers or a way for shops to build a culture that caters to the needs of the people they serve. 

In this episode, the team at FenderBenders, a sibling publication to Ratchet+Wrench covering the collision repair sector, speaks to Drew Barnes and Heather Sebben of North American Council of Automotive Teachers. They're going to talk about what NACAT is and how it serves automotive. They're reaching their 50th anniversary of operation and will celebrate that at their annual conference this summer.

In this episode, Daniel Wisian of Tech One Automotive in Austin, Texas, talks about what's new at his shop and walks us through his processes as a shop owner. He talks about his hiring and retention practices, expanding his shop, how he budgets for marketing, and collaborating with Tesla early on. Wisian's shop was featured in the March 2023 issue of Ratchet+Wrench.

In this episode, Ratchet+Wrench columnist Joe Marconi talks about why shop owners need to be objective when interpreting external data and trends while taking a subjective look at the KPIs that impact their auto repair businesses.   Sponsored by Ford Motorcraft

In this episode of Ratchet + Wrench Radio, sponsored by Cinch, Justin Rae, Founder & CEO of Cinch, sits down with Matt Hudson, Content Director for Ratchet + Wrench, to talk about some of the ways shops can sharpen their marketing strategies through the improved use of data. Go here to learn more about Cinch and schedule a demo for a free $50 Amazon gift card.

In this crossover episode with FenderBender's sister publication Ratchet + Wrench, Ratchet + Wrench editor Chris Jones talks with HR professional Deanna Baumgardner of Employers Advantage LLC about how beneficial it can be to get feedback from employees and how to encourage that feedback.

In this episode, Alex Dunn from Hailey Auto Clinic in Hailey, Idaho, stops in to talk shop. You may remember Alex's shop from the December 2022 issue of Ratchet+Wrench.  Today, Alex discusses why he chose to custom-build his shop, how he worked with his architect, some of the features he chose and how Hailey runs its day-to-day operations.

Specialists forecast consumers will spend between $26 to $30 billion in the automotive industry in the next two to three years. What are you doing today to ensure your business is ready to secure a piece of that? In today's episode, I'm joined by Mike Bennett to talk about the tendencies and trends of 2023 in the automotive industry and how shop owners can be more proactive and take their businesses in front of them. Mike is an Automotive Management Coach at ATI, Executive Coach, Certified Profit First, and PXT, and a writer at Ratchet+Wrench. We had a fantastic conversation about the state of the American economy, how the Automotive Industry is a bit insulated from it, the growth the automotive market has been experiencing for the last two decades, and how to be prepared since it is expected that growth to continue. Mike explains why he believes we'll see significant growth in the Automotive Industry, the segments of our market that'll drive that growth, and what shop owners and business leaders should do to enjoy its benefits. In This Episode, You Will Learn:Why is our industry a bit sheltered from the state of the U.S economy, and how can we benefit from that (4:09)The "Americans don't drive anymore" myth (7:25)What are the things that are impacting consumers' confidence, and how does that affect our industry (14:20)How many resets do business owners need? (24:10)Why we don't see loyalty to brands anymore (28:58)The four segments that'll attract $26 to $30 billion into the Automotive Industry (29:33)Connect with Mike:LinkedInLet's connect:LinkedInFacebookEmail: info@maximumoctane.com Hosted on Acast. See acast.com/privacy for more information.

If you attended the 2022 Ratchet+Wrench Management Conference, you were treated to a Texas-sized conference in downtown Arlington, Texas with over 30 sessions, top-flight presenters and many networking opportunities.   This year, the Ratchet+Wrench Management Conference is in Aurora, Colorado, from September 21-23, 2023 at the Hyatt Regency Aurora Conference Center. And much like conferences in the past, here's what you can expect from the 2023 Ratchet+Wrench Management Conference: Three days of learning from industry experts and peers Over 30 strategy sessions focused on improving your business Dedicated networking to build high-value connections Unlimited opportunities for personal growth Registration is now open, AND we're holding a call for speakers this year. This means you or someone you know and admire can be recommended to speak at the 2023 conference.  We want fresh faces, new ideas and topics that matter to you right now and in the future.  Deadline to submit or nominate: MARCH 1. The online form is open to shop owners, vendors, and other stakeholders to nominate speakers, suggest session topics, and guide the direction of the 2023 event. Click here to view the submission form and nominate a speaker or suggest a session topic. Click here to register as an attendee for the 2023 conference. 

In this episode. Ratchet+Wrench Editor Chris Jones catches up with Lauren Beaulieu, VP of Advance Professional, Worldpac, Carquest, and Autopart International. They are to revisit a story from the June 2022 issue of Ratchet+Wrench on TechNet Impressions and talk about what's new with the program.

This week, EBM Digital Editor and ADAPT Podcast host Hanna Bubser talks about what ADAPT is and why forward-thinking shop owners should care about it. We dive into its differences from Ratchet+Wrench and how to find and access all of its content.    Subscribe: ADAPT newsletter Listen: The ADAPT Podcast Learn: ADAPT Automotive website

This interview with Bob Redding, the Automotive Service Association's Washington D.C., representative, comes to the ADAPT Podcast from our sister publication Ratchet + Wrench.  Editor Chris Jones spoke with Redding about California's zero-emissions initiatives as well as the California Air Resources Board's Advanced Clean Cars II regulation and the overall impact on the automotive aftermarket.  Listen to more Ratchet + Wrench Radio episodes wherever you get your podcasts.  Be sure to check out ADAPT Automotive on Facebook and Twitter, and visit adaptautomotive.com for latest on industry trends and tech.  

In this episode, David Boyes joins Ratchet+Wrench editor Chris Jones to talk about his company's app, Today's Class, an online learning organization that has been supporting the automotive industry for more than 20 years. If you recall, Boyes was highlighted in the August issue Breakdown, A Classroom in Your Pocket.   We discuss:  (0:06): What Today's Class is and how it works  (3:15): What the time commitment looks like  (5:21): The science behind app-based learning  (7:19): The features of the app (12:10): The value for shop owners  (17:01): Feedback Boyes has received from shop owners  (18:05): How the app's gamification feature encourages learning  (20:06): How to get Today's Class 

In this episode, Alex Bunkers, head of operations at Tekmetric, joins Ratchet+Wrench to take a deep into a whitepaper she wrote called, “Quantifying Inefficiencies in Your Shop,” which is aimed at “helping shops maintain a strong awareness of every aspect of the shop, from inventory management to proactively keeping up with KPIs.” We'll discuss: (0:53): An overview of the whitepaper (2:30): Analog shops and how they keep records (4:08): Benefits of using shop management software (5:39): A case study on Mike's Auto Repair (7:19): Should any shop not be on a digital platform in 2022 (8:08): The most important and most overlooked KPI (9:52): 3 Steps to promote shop growth (14:58): How to improve shop workflow (15:57): Tracing trends and proactive metrics (17:48): Long-game strategies for applying shop data (18:16): What shops lose by not tracking KPI.

In this episode, Ratchet+Wrench editor Chris Jones talks to Shopmonkey founder Ashot Iskandarian about his back story, how and why he created Shopmonkey, his passion for hot rods, and his thoughts on now being a shop owner himself.

In this episode, Ratchet+Wrench editor Chris Jones and guest Aaron Stokes talk about how and when shops should prepare for electrification. The conversation then turns to marketing and how shops can build their brand image and voice through the ways they market within their communities and service regions. 

Are you ready for Stokes Second Tuesday? I'm sitting down with Ratchet+Wrench columnist and founder of Shop Fix Academy Aaron Stokes to talk about how to grow your business through car count. If that sounds familiar, his March column bore the same name and we're going to be unpacking all of the concepts within the column to give you a fuller picture.

Bryce Evans is the Vice President of Content and Events at 10 Missions Media. Bryce oversees the company's six national brands, Auto Service Professional, ADAPT, FenderBender, Modern Tire Dealer, National Oil & Lube News, and Ratchet+Wrench. He also takes care of the live events, marketing department, and additional products. An award-winning journalist, Bryce has produced work in dozens of national and regional publications.  In this episode… Starting a business isn't easy — but it helps to learn from others who have endured similar challenges.  That's why Bryce Evans is working hard to showcase inspiring stories of automotive business leaders through publications like Ratchet+Wrench. Generous shop owners open up about their journeys and share the solutions and strategies they've cultivated over the years. The goal is to help others find the same success, build their businesses, and make improvements.  In this episode of Gain Traction Podcast, Mike Edge is joined by Bryce Evans, Vice President of Content and Events at 10 Missions Media, to discuss how he is inspiring automotive business owners by sharing stories. Bryce talks about his background in journalism, major milestones for 10 Missions Media, and future opportunities in the industry — including the ADAPT Summit. Here's a glimpse of what you'll learn:  Bryce Evans shares how his background in journalism led to launching Ratchet+Wrench for 10 Missions Media The primary goal of Ratchet+Wrench: share stories, showcase solutions, and inspire future business owners Milestones for 10 Missions Media When is the next ADAPT Summit? Bryce's daily rituals for success: take excessive notes and make a strategy for your day Resources mentioned in this episode: Bryce Evans on LinkedIn  10 Missions Media  ADAPT: Automotive Technology Summit Mike Edge on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.   We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more. 

In a crossover episode with FenderBender's sister publication, Ratchet+Wrench, Editorial Director Anna Zeck caught up with Shop Fix Academy Founder and Ratchet+Wrench columnist Aaron Stokes to discuss hiring and recruiting. Zeck and Stokes discuss how shops should present themselves, how to act as your best self and how that affects your ability to get the best team members. Stokes identifies what you could be doing wrong and how to fix it. 

Editorial Director Anna Zeck welcomes Ratchet+Wrench columnist and Shop Fix Academy Founder Aaron Stokes to the podcast to discuss how to optimize the time between Christmas and the New Year. Stokes shares what every shop owner should be doing before the start of the new year and how to set yourself up for success heading into 2022. 

Shop Owner of the Year: Jamie and Eric Carlson, Ervine's Auto Repair and Grand Rapids Hybrid, Grand Rapids, MI. Years in Business: 28. Number of Full-Time Technicians: 3. Number of technicians with ASE Certifications: 3 Eric Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid, has been a technician for over 45 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has been recertified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Eric is a subject matter expert for ASE and has participated in writing test questions for the L3 test. Eric has been named NAPA and ASE's technician of the year 5 times. Jamie Carlson, co-owner of Ervine's Auto Repair & Grand Rapids Hybrid. She loves her job and is very proud of how her shop has kept ahead of technological changes to stay relevant and customer-focused. Her shop was awarded the 2018 ACE (Auto Care Career and Education) Award in recognition of her dedication to investing in the growth of their employees' knowledge and skills through access to professional development and career opportunities. Jamie is also nurturing the next generation by working closely with her daughter, Megan Dineff. Megan was named one of Ratchet + Wrench magazine's All-Star winners for 2019 and Auto Care Association's 4 for the Future Impact award in 2020. Technician of the Year: Matt Fanslow, Lead Diagnostician/Shop Manager, Riverside Automotive, Red Wing, Minnesota. ASE Master Certified Technician - A1-A8 and L1 #ASE-1597-7187 Matt's primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He's been a tech since 1996. Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He's also done case studies for Standard Motor Products. Fanslow's goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow's Previous Episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE). Service Advisor of the Year: Brittany Schindler, Service Manager Rod's Japanese Auto Care Bellingham, WA. Years in the industry: 11 years. Brittany loves working at the shop and being able to help people every day. Brittany has learned so much over the years by going to classes with great trainers and having a great business coach. One of her main focuses is to raise the standard of the automotive service and repair industry. Listen to Brittany's previous episodes https://remarkableresults.biz/?s=%22brittany+schindler%22 (HERE) Key Talking Points Rebranding Grand Rapids Hybrids- ½ the cars that come in are hybrids, over 6 cars a day.  Networking groups- wisdom and knowledge shared by other professionals. It's essential for growth.  Reinforcing the hard work, time and investments  Training- online and in person Family in the business- shared values, ethics  AAPEX- training classes, networking and learning. Go to booths, ask questions, get contact information Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Gold Certification recognizes top tier NAPA...

Editorial Director Anna Zeck caught up with Shop Fix Academy Founder and Ratchet+Wrench columnist Aaron Stokes to discuss hiring and recruiting. Zeck and Stokes discuss how shops should present themselves, how to act as your best self and how that affects your ability to get the best team members. Stokes identifies what you could be doing wrong and how to fix it. 

Matt Lachowitzer, owner of Matt's Automotive Service Center and winner of the Ratchet+Wrench All Star Awards, joins associate editor Megan Gosch to discuss his operation and what has made him successful.  If you haven't already, check out the full feature on Lachowitzer here.

A recent Ratchet+Wrench survey found that the average repair shop customer is willing to settle for a less than impressive customer experience. In this week's episode of Ratchet+Wrench's Inside the Consumer's Mind podcast series, editorial director Anna Zeck chats with Ryan Clo of Dubwerx to talk about navigating a negative customer experience, managing customer expectations, and how customer trust is made and lost at the counter. 

In this first episode of Ratchet+Wrench's Inside the Consumer's Mind podcast series, editorial director Anna Zeck chats with Dynamic Automotive's Dwayne Myers to learn how shops can approach the sensitive topic of price and avoid making customers feel vulnerable, overwhelmed, or taken advantage of. 

This week, we've got Frank Leutz, repair shop owner and industry personality, sharing the strategy and importance of YouTube for business marketing. Video is a great way to show off the personal side of your business. Curious how to get started with video? It shouldn't be a huge challenge. Check out this story from NOLN's April issue for the basics. Frank Leutz is the owner of Desert Car Care of Chandler, Ariz., and a contributor to Ratchet+Wrench magazine. For more from Frank, visit http://bit.ly/WrenchNation.

It's not easy to get back on the horse, as the saying goes. The same applies to business ownership. After years of ups and downs, how do you find not only the motivation, but also the enthusiasm, to keep moving forward? That's what we talked to Autobahn Automotive owner and Ratchet+Wrench online columnist Dave McClung about recently. He shares how he lost enthusiasm for the shop, and how he found his way back, to incredible success.

Feeling unmotivated, exhausted and overwhelmed? Us, too. That's why this month, Ratchet+Wrench Radio will focus on the topic of burnout, talking to industry insiders about their experiences with it and how to overcome that feeling of exhaustion. Up first is Aaron Stokes, Ratchet+Wrench columnist and AutoFix owner. In this episode, you'll learn about how Aaron's ups and downs in the industry led to some pretty serious burnout, and how to stop those intense experiences from holding you back and achieving your potential. To view the video component of this interview, head to ratchetandwrench.com/facebook.

In this edition of From the Editors, Bryce and Anna celebrate the 100th issue of Ratchet+Wrench by discussing the changes in the industry over the past eight years. You will learn inside information on how this issue came together, how (and why) we chose the four operators profiled in this issue, and the best strategies we've learned from shop owners throughout the years.

This week, Ratchet+Wrench shares signs things may be returning to normal and an update on government funding. 

Rissy Sutherland, one of the foremost experts in shop operations, president of SRS+Co, former shop owner and Ratchet+Wrench columnist, leads a panel discussion on marketing during the coronavirus on what shop owners should be doing now moving into the summer months.

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform. In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

This week, Ratchet+Wrench is providing an update on the funding available to small business owners.  For more information, click here: A breakdown of government funding available Tekmetric blog “The Latest on Paycheck Protection Program for Auto Repair Shops  It’s almost May and we’re curious, how are you holding up? Have you seen business pick up? What questions can we help you answer? Email TCollins@10missions.com with any questions or business updates you have!  

This week, Ratchet+Wrench shares an update on federal lending and options that shops have. 

Last week, we continued to cover the coronavirus and the impact that it’s had on the automotive industry, including a very special panel discussion with Rissy Sutherland of SRS & Co., Jimmy Alauria of 3A Automotive & Diesel Repair, Bob Redding of Automotive Service Association - ASA and Greg Buckley of Buckley's Auto Care. To listen, click here.  The industry continues to support auto repair shop owners by offering online training and webinars, which can be linked to within this story.  Another very important development for small business owners, The U.S. Senate Committee on Small Business and Entrepreneurship issued information about major programs that will soon be available from the Small Business Association, which Jim Murphy, pro service coach with Elite, was kind enough to share with Ratchet+Wrench. Link here.  What can we help you with in the coming weeks? Please email me and let me know at TCollins@10missions.com

This week, we’re sharing some acts that were put into motion and share what one shop in Florida is doing to give back. Ratchet+Wrench wants to focus on the positive and what shop owners are doing to help out. If you or someone you know is doing something to help out during this scary time, email TCollins@10missions.com. 

Each week, Ratchet+Wrench will be bringing you a round-up of the industry's news. Let us know what you think in the comment section below or email associate editor, Tess Collins, at TCollins@10missions.com.  This week, we continue to cover the coronavirus and give an update on the state of the industry, through an index created by Tekmetric and also which states across the country are deeming automotive repair “essential businesses” through a list created by the Automotive Oil Change Association. Let us know what questions you have. What can Ratchet+Wrench do to help during this difficult time? Please let us know! 

With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going? President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratchet+Wrench Management Conference speakers, talks with our staff writer, Abby Patterson, on how shops can stay proactive. For all of the latest coronavirus news, stay up to date with the latest in Ratchet+Wrench's coverage.

Welcome to the first-ever weekly news round-up podcast from Ratchet+Wrench. This week, Ratchet+Wrench reports on vehicle inspection news. 

What do Kobe Bryant, Ben Hogan and the 1980 U.S. Olympic hockey team have in common? They were all underdogs who used their unique approaches to stay focused on their processes—to unbelievable results. In this episode of From the Editors, vice president of content Bryce Evans and editorial director Anna Zeck dive deeper into three unique stories of triumphing over adversity, and how this month’s feature on the Best Workplaces ties into that concept (2:00). On the 40th anniversary of their historic win against the Soviet Union, we take a look at Herb Brooks’ unique strategy for coaching the U.S. Olympic Hockey team (4:50). Next, we discuss one of Bryce’s favorite golfers, Ben Hogan, who dominated the scene in the late 1940s and early 1950s, despite numerous injuries and disadvantages. Finally, Kobe Bryant’s untimely death resurfaced a powerful speech from his jersey retirement (14:50).  All three of those iconic underdogs took their (real or perceived) disadvantages starting out and turned them into benefits (16:43). They were able to focus on the journey and their processes, instead of the results, which ultimately guided their careers. As leaders, it’s important not to get caught up in the goals and the results, and instead focus on how you can get there (16:43). That’s exactly what the receivers of Ratchet+Wrench’s first-ever Best Workplaces did, to great effect.  

In this special podcast, the winners of Ratchet+Wrench’s inaugural Best Workplace awards sound off on what makes their shops worthy of the title. Chip Broemmer, owner of Advanced Car Care,  shares how he worked with his staff in order to allow him to be able to provide tools to his technicians (1:00); Bryan Gossel, owner of BG Automotive, shares how he maintains his award-winning culture across multiple locations (5:35); and Ricky Jordan, one of the owners of Fifth Gear Automotive, shares what he believes puts his shop above the rest.

Frank Leutz is a 28-year member of the automotive service industry. He is the COO of nationally recognized, award-winning Desert Car Care of Chandler in Arizona, a seven-bay top 1% national gross revenue shop. He served as President of the Phoenix Chapter of the Automotive Service Association and was elected and still serves on, the National ASA Mechanical Operations Committee representing over 5,000 independent garage owners across the country. In 2016 he launched Wrench Nation which features the award-winning Wrench Nation Car Talk Radio Show with Frank as the host, airing weekly on 88.7FM The Pulse. Frank is a car care expert for Phoenix Metro TV networks and serves as an industry expert on various panels and presents at automotive conferences at Ratchet & Wrench, ASA National, and APPEX. 

In the inaugural episode of From the Editors, vice president of content Bryce Evans and editorial director Anna Zeck break down the biggest stories in the February issue of Ratchet+Wrench.   First, the two discuss the shift in leadership styles over the years (anyone remember lots of yelling from their high school coaches?), why it’s important to serve your teams, and how to put each team member in the best position to succeed (2:22). Next, learn exactly how to implement “the new golden rule of leadership,” which involves leading employees how they need to be led (6:30). To round out the issue, find out columnist Aaron Stokes’ tips for getting out of a rut and how to stay motivated when the best direction to take is unclear (10:20).   And finally, get a behind-the-scenes look at Ratchet+Wrench’s latest launch, the ADAPT: Automotive Technology Summit, happening May 31-June 2 in Nashville (12:15).   

Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.

In this week's Grow podcast, Ratchet+Wrench columnist Rissy Sutherland speaks with Tekmetric owner and shop owner Sunil Patel about his unique journey into the industry.

Mitch Schneider is a fourth generation “mechanic/technician” recognized as a champion of service dealer and technician causes. Mitch is also a consultant, entrepreneur and journalist. Schneider is a frequent speaker at major conventions and meetings of automotive industry trade organizations, where he addresses the challenges and problems affecting the automotive service industry and has keynoted or presented for some of the nation’s most successful automotive organizations. Publishing Schneider, an award-winning journalist, is a regular contributor and Senior Contributing Editor for 10 Missions Publishing appearing in Ratchet + Wrench magazine. Online, his columns can be found on RatchetandWrench.com. Mitch covers the experiences shared by service technicians, garage owners and consumers in today’s rapidly changing automotive service environment and provides commentary on the evolving relationship between service dealers, jobbers, warehouse distributors and manufacturers. Mitch is also the author of Misfire: What to Do When Everything Isn’t Running on All Cylinders, an allegorical small business novel about to be published, as well as an eight-volume Automotive Service Management Series published by Cengage Learning. Schneider’s Automotive For more than 37 years, Schneider operated Schneider’s Automotive — a successful 6-bay, family-owned and operated service facility in Simi Valley, Calif.  Schneider’s Automotive has won recognition throughout the area, including being twice ranked among Los Angeles magazine’s annual list of 100 best repair facilities (even though Schneider’s Automotive is not in Los Angeles).  Schneider’s Automotive was recently sold. Mr. Schneider served as the first Director of the Car Care Professionals (CCPN), a segment of the AAIA, the Automotive Aftermarket Industry Association and is the president and founder of Mitch Schneider’s Future-Tech, a service company specializing in management education and training for automotive service dealers, jobbers, warehouse distribution companies and manufacturers and has shared his knowledge and insight with the automotive aftermarket since 1984. Key Talking Points: Mitch continues, even though he sold his shop, talking to his business coach to stay engaged with the industry. A professional technician since 1966. He sold his business two years ago. Mitch found his passion to speak to the industry via ETI (Equipment and Tool Institute) where he gave a ‘state of the industry’ message when he replaced the person who could not make the event. This was 1984. Part of the inspiration that Mitch used to give the speech was that his children were smart enough to go to a top college, but he knew he was not making enough money repairing cars to sent his children to college. This was the underlying anger that was bothering him. Mitch says we are still facing the same problems today that we were in 1984 He gave the speech seven times that year. It was in Corpus Cristi when some of his written vinuetes fell out of his briefcase and a person helped him pick them up. The person started to look at them and wanted Mitch to know if it was good stuff. That person was the editor or Motor Service Magazine. That is when he realized he may have something to say that could change the industry. It is encouraging to see the people who have received the message that the industry keeps giving. They have done well. However it is the same people that keep attending classes, read articles and listen to podcasts to help them improve. So many are terrified of success or change in a positive direction because they have no idea how success will change their life. They are willing to endure the pain and frustration where they are instead of breaking out. We need to help those who want help to become more successful. We need to extend a hand. I see the pain you are in and how hard you are...

Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries. Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases. He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines. ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada. Key Talking Points In our industry communication is paramount to building a strong customer and team relationship. The customer’s concerns on their car require the service consultant to ask the right questions and employ active listening skills and empathy along with the art of asking the proper questions. Every case is different which mandates these skills. You need to understand your customer’s communication behaviors and DISC is a great way to best understand how to communicate with your customer The service consultant interrupts what the customers says into a repair order that explains precisely what the customer’s concern is and guides the technician to precisely what, from the customers perspective, is wrong with the vehicle. The 3 C’s Customer Concern Cause of the Concern Recommended Corrective Action Virtual Vehicle MD is a tool to use to help explain and communicate with your customer. Playback word for word to the customer what the service consultant understands. Double up on your listening vs. you talking. A special thanks to Scott Wheeler for sharing his passion – For The Record. Books mentioned in the content library  (https://remarkableresults.biz/books/) Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them. Email Carm HERE (mailto:carm@remarkableresults.biz) . (mailto:carm@remarkableresults.biz)       Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to (http://www.flexcheckauto.com) to learn more. (http://eepurl.com/bhqME9) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)        

Gerry Frank is the founder of Repair Shop Coach and owner of Auto Repair Technology, both located in Brook Park, Ohio. According to a recent Ratchet+Wrench article, Frank is a “prophet with numbers,” one who took his shop to more than $1 million in revenue in the first year. During the podcast, we discuss a formula to help shop owners succeed. In Frank's own words, the formula is at the full link below. Good luck!

Leon Anderson, owner of Integrity Auto Care in South Beliot, Ill., opened his business in order to provide an answer for those who lost jobs at a local dealership. Today, he's in the process of opening his second location, and talks with Ratchet+Wrench on the lessons he learned from his first year in business. 

Carmates is a sort of online marketplace for automotive repair shops, similar to Openbay and RepairPal. And many shop operators have raised issues with companies that offer these kinds of services. Today on Ratchet+Wrench Radio, co-founders Raju Sagiraju and Surik Torosyan explain how Carmates works and address those concerns voiced by shop owners. Editor's note: Ratchet+Wrench is aware that Raju Sagiraju was recently involved in a lawsuit. Sagiraju pleaded no contest to three felony counts of securities fraud and three felony counts of grand theft. He was sentenced to five years in jail, but was pardoned soon afterwards. Carmates is separate from that court case.

Episode #42 of Technician.Academy’s podcast series provides an in-depth discussion with automotive industry expert Ron Haugen. Haugen is the owner of the 14-bay facility Westside Auto Pros in Des Moines, IA, a shop recently honored by Ratchet+Wrench for being one of the top 20 repair facilities in the country. In the podcast, Haugen discusses the value of having exceptional employees and how important it is to take care of your customers. He also discusses his shop’s history and what the future may hold for both Haugen and Westside Auto Pros. The post Ron Haugen – The Value of Exceptional Employees appeared first on Technician.Academy.

This week, Ratchet+Wrench is launching the “How I Did It” series, where we look at some of the most successful shop owners throughout the industry, and the obstacles they overcame to take their business to the next level. Our first guest is Brian Sump, a former professional athlete who had no business experience prior to owning Denver-based Avalon Motorsports in 2007. Since that time, Sump has turned the German-specialty shop into what a number of industry consultants consider to be one of the best repair facilities in the industry. Additionally, he launched Klasse Auto Rentals to supplement Avalon, and launched a second facility, Denver-based Urban Autocare in 2015. Sump goes over the calculated risks he took to take his businesses to the next level, and discusses how he improved his business acumen as he slowly grew his shop.

Scott Wheeler, President of Automotive Consultants Group, Inc. (ACGI) is a management expert in the transportation industry, with over thirty-seven years’ experience in the automotive, trucking, heavy equipment, marine, motorsports and defense aerospace industries. Scott holds numerous ASE credentials, including two Master’s Certifications. He has experience working in many capacities — from Tech, Fixed Operations Director, and Mechanical Engineer. Scott has authored 4 books for the automotive industry. In addition, he is an AMI-Certified Management Instructor. ACGI has served as an expert witness in various court cases. He speaks professionally at major industry events throughout the U.S. and Canada and is a featured writer, consultant, and contributor to Motor Age, Ratchet+Wrench, ASA’s Auto Inc., and Canadian Technician magazines. ACGI applies a unique systematic approach to each client they serve throughout the U.S. and Canada. Talking points: Tech shortage, may not rectify anytime soon. Many organizations are working to make it right. We need fresh new people in the trade. Many of our young grads from Votec school need to get their street smarts (practical experience) because the tech learning curve is happening so rapidly. Investment in tools just to do basic repairs is a mountain to climb. Biggest Challenges: You don’t know what you don’t know. Many shop owners started as a technician. Their business management training was very minimal. Ego prevents some shop owners from getting help for their business. Some of the best shop owners have a business coach or belong to a twenty group. A 1,000,000 a year shop. $83,333/month. At a 50% GPM you need 3 billable hours/RO, prox 8.5 cars per day with an average ticket of $458.16 Need 3 Technicians that are doing 105% productivity. The typical auto repair shop is nothing more than a large math problem. Even if you understand the math you need to understand how to make changes to the different areas that figure into to overall performance. Consistently and quality work, do the job right the first time. Warranty work cannot exceed 1% to gross sales. If it does you’ve got a problem. Parts, labor, miss communications are all factors. Communication or lack thereof is problematic in any business. Profit and Loss Statements (P & L) Mandatory to have access to this document on a monthly basis. It reflects the past; what has already happened. You also need to have a KPI (Key Performance Indicator) tracker to know what is happening every day and compare your performance to a target (goal). When you see the P&L you should never be surprised if you are tracking your KPI’s to your targets. Balance Sheet, Profit and Loss Statement and a Cash Flow Statement are critical in helping you run your business. Leadership and Culture. Many styles but universally accepted principles. Read John Maxwell’s 21 Irrefutable Laws of Leadership. A real leader doesn’t light a fire under his people but lights a fire within them. A leader understands that learning is a lifelong commitment. (http://www.automotiveconsultantsgroup.com) (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at  fmgaragegurus.com (http://fmgaragegurus.com/)

Industry tech guru Donny Seyfer, co-owner of Seyfer Automotive in Wheat Ridge, Colo., sits down with Ratchet+Wrench editor Bryce Evans to discuss the 2017 Shop Technology Survey, industry technology trends, and how your shop can benefit from an era of rapid technology advancement. 

A scholar of telematics for years, Derek Kaufman has written on and discussed the subject ad nauseum. Today, as the managing partner for Schwartz Advisors, he's pushing to make the technology a crucial, everyday component of automotive repair shops. Kaufman joins Ratchet+Wrench to discuss the progression of connected car technology, the necessary equipment for shops, and why we must educate drivers on how it offers improved shop-to-customer communication.

Industry legend Mitch Schneider, owner of Schneider's Auto Repair in Simi Valley, California, joins Ratchet+Wrench for its debut of Ratchet+Wrench Radio. After 50 years as a shop owner, Schneider is in the process of selling his business and moving into a new role in the automotive repair world. He discusses the importance of succession planning, the process he's undergone transitioning the business to new hands, and how he plans to continue to help the industry.