Podcasts about auto service

Thanks to our Partners, NAPA TRACS, and Today's Class Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success. Tim Iezzi, Iezzi's Auto Service, Reading, PA Ira Waldman, Mallue's Automotive, Manasquan, NJ Watch Full Video Episode TST Big Event 2025: https://www.tstseminars.org/ "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com Guest Introductions (00:00:00) Training Class Announcement (00:02:04) Class Focus Discussion (00:03:16) Investment in Training (00:05:07) Hands-On Learning Approach (00:05:47) Understanding Good vs. Bad Data (00:08:40) Foundation of Skills (00:10:48) Target Audience for the Class (00:12:01) Electricity Basics Requirement (00:12:14) Limitless Potential of Labscopes (00:13:10) Remote Refresher Training (00:14:00) Career Pathing and Continuous Education (00:15:16) Testing Techniques for Diagnostics (00:16:32) Supporting Students Post-Class (00:17:12) Creating a Comfortable Learning Environment (00:20:10) Assessments in Training (00:22:18) Hands-On Labs as Assessment (00:24:30) Accountability in Learning (00:26:22) Engaging Shop Owners in Training (00:27:46) Incentives for Technicians (00:27:58) Upcoming Training Classes (00:28:31) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook:

In today's episode, you'll learn about the following stories...Attendee registration for the 2025 SEMA show opens online on April 28th, offering early registration discounts before June 27th.The market share of replacement parts in the light vehicle aftermarket has declined, while accessories, tools, and equipment have experienced significant growth.California surpasses 178,000 public and shared private EV chargers statewide, marking a milestone in EV infrastructure.The Alliance of Automotive Service Providers of New Jersey celebrates young technicians with awards to support their career growth.Bosch is expanding its Auto Service franchise into several U.S. states, aiming for future growth in the automotive sector.Todd Hack has retired as Executive Vice President of Sales and Marketing at Mavotech LP, concluding a notable career.SEMA and PRI are collecting industry feedback on the impact of new tariffs, which affect various automotive parts and materials.Entries are now open for the 2025 Motor Top 20 Awards to recognize innovation in the automotive industry.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Tim Iezzi, owner of Izzy's Auto Service, and Ira Waldman, part-owner of Malou Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it is affecting the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked basic skill that can drastically improve diagnostic accuracy. They also delve into the geographical differences in how shops operate, with a particular focus on the fast-paced, often cutthroat environment of the Northeast versus other regions. For insights on enhancing shop operations and understanding broader industry trends, tune into this enlightening episode!00:00 "Online Training for Professional Growth"09:03 Reading and Skimming Skills Benefit12:29 Navigating Client Communication Challenges18:53 Diagnostic Efficiency vs. Over-Testing24:57 Beware Tech Tunnel Vision31:28 Trust and Ethical Balance Dilemma35:28 "Job Security Concerns Raised"37:55 High Payroll Strains Family Business43:50 Business Contingency Planning Concerns52:50 Dad's OnlyFans Skit Hilarity55:45 "Vegas Aftermarket Lips Critique"01:00:09 Continuous Diagnostic Work Flow

Send us a textEmail Lennie at lennielawson2020@gmail.com

Jim Richards is the National Co-op Recruitment Manager at Point S, travelling extensively throughout the US to meet with independent tire dealers with the goal of educating them on the benefits of joining Point S — increased buying power and support from a national network. Mickie Segotta is the Owner of Point S American Tire in Gallup, New Mexico. Mickie took over the business from her stepfather, who passed away in 2021 — honoring her stepfather's legacy by running the business with the same dedication and commitment to her employees. Kolby and Tia Clay are the Co-owners of Junction City Point S Tire and Auto Service in Junction City, Oregon. Although Kolby is a first-generation tire store owner, he purchased the facility from a family friend who had operated a tire store for 50 years, leading him to feel like a fourth-generation owner. Brandon Haltiwanger is the Owner of Forrest's Tire Service and Point S in Johnston, South Carolina. Brandon has a diversified background in the construction industry, including expertise in project management, budgeting, and contract negotiation. Ed Tuck is the Owner of TNT Tire Point S Auto Service in Tacoma, Washington. Ed's father joined Point S in 1984, making their family one of the earliest members of the cooperative. He has been involved in the tire industry since he was 12 years old.  Tony O'Billovich leads in-house consulting for the Master Shop Program at Point S, where he coaches independent Point S members. Tony believes in a “win together” mentality and stresses the importance of employee growth to achieve success for everyone. Jeremy Smith is a second-generation business owner and operator of two Wasatch Tire and Service Point S locations in Utah, as well as six Steve's Automotive Specialist shops. Jeremy believes in the value of local businesses and building relationships with customers. David Priddy owns David's Discount Tire in Haskell, Oklahoma and has been a member of Point S for almost ten years. He values the buying power, marketing, and family-like relationships that the Point S organization offers. Jeff Tucker is the Chairman of Point S and CEO of Triple T Tire in Western Tennessee. He hopes to grow the Point S revenue base to 500 stores in all 50 states, building value for independent dealers looking for a franchise. Joe Moore is the Vice President of Purchasing for Point S. He manages the relationships with vendor partners, working to bring good buying prices and programs to the members. Joe also works to create avenues for members to promote their products through the organization. In this episode… The tire industry can be a challenging landscape for independent dealers, with many facing the pressures of larger corporations and acquisitions. What benefits can a co-op organization like Point S provide to these independent businesses? According to Jim Richards, Mickie Segotta, Kolby and Tia Clay, Brandon Haltiwanger, Ed Tuck, Tony O'Billovich, Jeremy Smith, David Priddy, Jeff Tucker, and Joe Moore — attendees of this year's Point S Tire Conference — Point S offers independent tire and service dealers the opportunity to join a group that provides them with the buying power of a large organization while still maintaining their independence. Members benefit from networking opportunities with like-minded people, access to marketing and point-of-sale materials, better warranties for customers, and a supportive family-like environment. The organization also provides in-house coaching and vendor relationships, fostering a sense of community and shared success. On this episode of Gain Traction, join host Mike Edge at the Point S Tire Conference, where he speaks with Jim, Mickie, Kolby, Tia, Brandon, Ed, Tony, Jeremy, David, Jeff, and Joe about how Point S provides a family environment, purchasing power, and coaching for independent tire dealers — all while fostering a sense of community and shared success among members. Here's a glimpse of what you'll learn:  [02:19] The power of numbers for independent tire dealers [03:21] Why joining a tire cooperative network is beneficial [12:28] How Point S helps independent tire dealers thrive [17:08] Insights from in-house consulting for tire shops [19:14] How Point S supports growth and success for members [23:12] Why Point S feels like a family to members Resources mentioned in this episode: Jim Richards on LinkedIn  Brandon Haltiwanger on LinkedIn Ed Tuck on LinkedIn Jeff Tucker on LinkedIn Joe Moore on LinkedIn Point S Tire Triple T Tire Forrest's Tire Service Mike Edge on LinkedIn Tread Partners Quotable Moments:  "There's power in numbers. When we come in, we're basically telling them, ‘you're not alone, join the group'." - Jim Richards "I promised to take care of them and I promised to keep it going. Those guys — they are the reason I can sleep at night." - Mickie Segotta “You cannot do it on your own unless you have some kind of help.” - Kolby Clay  "It helps the independent tire dealer not be so much alone anymore." - Brandon Haltiwanger "We're like one big family that really looks after each other and wants to help each other out." - Ed Tuck Action Steps:  Expand your network: Engage with industry conferences and events to connect with peers and thought leaders.  Leverage cooperative buying power: Consider joining a cooperative or buying group to increase your purchasing power without losing your independence.  Foster a family-oriented workplace: Cultivate a supportive, family-like environment within your team to enhance job satisfaction and loyalty.  Utilize in-house consulting services: Take advantage of in-house consulting programs to improve your business operations.  Build long-term vendor relationships: Invest in building long-term relationships with vendors to ensure reliability and consistency in your supply chain. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Dustin Dobbs is the President of Dobbs Tire & Auto Centers, a family-owned business headquartered in St. Louis. Under his leadership, Dobbs Tire & Auto Centers has expanded to over 50 locations across Missouri, Illinois, and Texas. Dustin was immersed in the family business from a young age, instilling in him a strong work ethic and commitment to the company's culture and values. He believes in empowering employees rather than micromanaging them. Hunt Demarest is a Senior Accountant at Paar, Melis & Associates, an accounting and tax firm specializing in automotive repair shops. He believes that accounting should always be made easy to understand for business owners. Hunt also hosts the Business by the Numbers podcast, where he shares financial advice and accounting insights. Walter Lybeck is the CEO of Point S Tire and Auto Service, a member-owned cooperative with hundreds of independent tire dealers across the country. He believes in building relationships and camaraderie among employees. Walter stresses the importance of saying "yes" to opportunities, even when hesitant, and turning those opportunities into successes. Steven Fafel is co-founder of AutoOps, an online scheduling tool that integrates with most shop management systems. Steven believes that all marketing efforts in a shop should include the option for online scheduling. He also believes that good customer service is key to customer retention, even more than online scheduling. Ron Dolan is the President of Sailun Tire North America. He believes the key to success in sales is connecting with people, telling the truth, and treating them the way you want to be treated. Ron worked his way up in the industry by proving himself as a salesman, earning the trust of his customers with honesty — even turning down sales if he didn't believe in a product. In this episode… The tire and auto repair industry is a competitive market where businesses are constantly looking for ways to stand out and attract customers. How can shops build a loyal customer base and achieve long-term success in such a demanding industry? According to Dustin Dobbs of Dobbs Tire & Auto Centers, Hunt Demarest of Paar, Melis & Associates, Walter Lybeck of Point S Tire, Steven Fafel of AutoOps, and Ron Dolan of Sailun Tire North America, the keys to success in the tire and auto repair industry include exceptional customer service, employee empowerment, transparent and honest sales practices, and a focus on building long-term relationships rather than just chasing quick profits. On this episode of Gain Traction, Mike Edge looks back at conversations from past episodes that featured Dustin, Hunt, Walter, Steven, and Ron. Listeners will learn how these industry leaders have achieved remarkable success in the tire and auto repair industry by focusing on company culture, customer retention strategies, the importance of online scheduling, analyzing gross profit per hour, and the power of building strong relationships with both customers and employees. Here's a glimpse of what you'll learn:  [02:05] How employee appreciation impacts long-term business success [04:28] Effective pricing strategies based on convenience over competition [06:02] The benefits of relationship-oriented business purchases over price-focused ones [07:33] How deep customer relationships can be created from going above and beyond [09:46] The role of after-hours touchpoints in converting and retaining customers [10:36] How offering scheduling flexibility enhances customer experience and loyalty [11:58] The power of transparency and honesty in B2B sales for lasting partnerships [14:28] Why nurturing B2B relationships provides enduring sales success Resources mentioned in this episode: Dustin Dobbs Dobbs Tire & Auto Centers Hunt Demarest on LinkedIn Paar, Melis & Associates Walter Lybeck on LinkedIn Point S Tire Steven Fafel on LinkedIn AutoOps Ron Dolan on LinkedIn Sailun Tire North America Mike Edge on LinkedIn Tread Partners Quotable Moments:  “You have to empower your people. You have to let them know that you were supporting them.” - Dustin Dobbs “Margins are back up because they'll be upfront with the customer. Hey, you know what? It's here. It needs tires. We can put it on there. No, I'm not going to kill you on the price, but you also aren't looking for cut-rate prices.” - Hunt Demarest “When everyone's in it for the group, and they're not in it for the self, then it creates a much deeper fabric.” - Walter Lybeck “Every single piece of marketing that you do should at least provide the option for a customer to schedule online.” - Steven Fafel “When you're in B2B sales — I've always been in long-term relationships. I've had relationships with people for 20 years. So it's a long game, where other types of sales, it's about closing very quickly.” - Ron Dolan Action Steps:  Empower your employees: Encouraging employee autonomy fosters a culture of innovation and professional growth. Maintain core company traditions: Maintaining traditions boosts employee morale and strengthens corporate culture. Prioritize relationship building over price: Building strong customer relationships leads to loyalty and repeat business, overshadowing the lure of competitive pricing. Leverage online tools for customer convenience: Offering online scheduling and other convenient digital interactions meets modern customer expectations. Practice honest and transparent salesmanship: Honesty plays a key role in long-term partnerships and trust-building within B2B relationships. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil's previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic's previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes Watch Full Video Episode Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit Significance of Professionalism (00:02:44) Transitioning to a Professional Service Center (00:03:24) Perception of Value in the Industry (00:04:11) The Importance of Trust and Knowledge (00:06:16) Subjectivity of Professionalism (00:08:15) Circumstantial Professionalism (00:09:19) Investing in Training (00:11:29) The Role of Profitability (00:12:52) Continuous Improvement (00:13:25) Customer Expectations (00:14:39) Self-Care for Service Providers (00:16:41) Shop as a Living Entity (00:18:08) Training for Automotive Teams (00:20:55) Labor Rate Considerations (00:21:54) Understanding Business Responsibilities (00:22:00) Liability in the Automotive Industry (00:23:50) Insurance and Certification Issues (00:25:06) Employee Compensation and Profitability (00:26:09) Generational Challenges in Workforce Management (00:26:30) Professionalism in the Industry (00:27:17) Government Regulation Predictions (00:28:58) Self-Discovery Through Questions (00:29:36) Reframing Expenses as Investments (00:30:33) The Importance of Continuous Learning (00:35:40) Perceptions of Professionalism (00:39:07) Perspective on Growth (00:41:38) Humility in Business (00:42:21) Value of Professionalism (00:44:24) Mindset Shifts in the Industry (00:47:08) Abundance vs. Scarcity Mindset (00:48:28) Addressing Technician Shortages (00:51:34) Top Shops and Recruitment (00:54:14) Thanks to...

Tim Winkeler, President & CEO of VIP Tires & Service, joins us to discuss how they prioritize relationships in building their shop culture. VIP Tires & Service has used staff feedback to drive improvements, learning valuable lessons along the way. These include the power of feedback, the importance of closing the feedback loop, and focusing on long-term company health.View the view version of the podcast on YouTubeAbout Our Guest:Tim WinkelerPresident & CEO, VIP Tires & ServiceTWinkeler@vipauto.comAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.Connect with us on social: Facebook Instagram Twitter LinkedIn YouTube TikTok

Thanks to our Partner, NAPA Auto Care Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques. Uwe Kleinschmidt, CEO, AutotechIQ Krista Erickson, VP of Client Services and Marketing, AutotechIQ Show Notes Watch Full Video Episode Shifting Customer Expectations (00:01:19) Measuring Customer Engagement (00:02:12) Case Study on Service Advisors (00:03:27) The Role of Visual Aids (00:10:11) Empowerment Through Information (00:11:34) Building Trust with Customers (00:15:39) Standardizing Job Names (00:16:01) Declined Jobs Analysis (00:17:04) Actionable Transparency (00:18:21) Creating Urgency in Customer Interactions (00:21:51) Marketing Strategies for Service Offers (00:22:23) Follow-Up on Declined Services (00:23:07) Effectiveness of Visual Aids (00:23:29) The Brittany Process (00:25:31) Customer Education Through Layman's Terms (00:26:49) Work-Life Balance Challenges (00:29:35) Rebranding Technicians (00:31:35) Effective Communication in Service Advising (00:32:30) Growing the Certified Shop Network (00:34:00) AutoTechIQ DNA Concept (00:35:52) Importance of Preventative Maintenance (00:36:54) Technology's Role in Customer Engagement (00:37:39) Redefining Service Advisor Roles (00:39:13) Benefits of Specialized Roles in Shops (00:40:11) Introduction to New Generations of Listeners (00:41:35) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn:

Beth Barron is Modern Tire Dealer's reigning Tire Dealer of the Year. And in the 30-plus years she's been working at Chabill's Tire & Auto Service, the business has undergone plenty of changes. Barron isn't afraid of change, and shares four key decisions that have helped propel Chabill's Tire & Auto Service into a more profitable and efficient operation. Learn from her award-winning style on this episode of The Modern Tire Dealer Show. 

Matt Eckman, COO, and Sara Presutto, HR Director of Big Brand Tire & Service, discuss how the company has grown to 230 locations while prioritizing customer service and employee care. Big Brand promotes from within, as seen in Matt's journey from tire tech to COO. Learn about their referral program, how the company's vision drives growth, and how management stays connected across locations through their “How's it Going” assessment.View the view version of the podcast on YouTubeAbout Our Guests:Matt EckmanCOO, Big Brand Tire & Servicematt@bigbrandtire.comSara PresuttoHR Director, Big Brand Tire & Servicesara.p@bigbrandtire.comAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.Connect with us on social: Facebook Instagram Twitter LinkedIn YouTube TikTok

Don Detore, Editor at Tire Business, oversees the daily editorial operations of Tire Business, the leading trade magazine for the tire industry published by Crain Communications. Don also has experience as a managing editor, adjunct professor, and executive editor. Clint Young, President and Chief Operating Officer at Point S Tire and Auto Service, has been with the company for almost 10 years. Clint's role focuses on creating growth and improving the member experience at Point S Tire, which has more than 350 points of sale across the US. Doug Kershaw is Head of Operations at Ferentino Tire USA, with a proven history of developing and executing strategic initiatives. He previously served as Executive Vice President of KAL Group and as President - USA of BKT Tires, where he generated over $700K in sales in the first 2 months.  Melanie White, CEO at Hellwig Suspension Products, is the fourth generation leader of the family-owned business. She also serves on industry committees, demonstrating her leadership and dedication to the automotive aftermarket sector. Scott Bishop, Vice President of Independent Channel Sales at Sailun Tire Americas, has over 20 years of experience in the tire industry. Scott joined Sailun in August 2024 after spending five years at Falken Tire in various sales roles. In this episode… The automotive industry thrives on relationships, innovation, and timely information. How do industry leaders leverage events like SEMA to strengthen their businesses and stay ahead in a rapidly evolving market? Don Detore from Tire Business, Clint Young from Point S Tire and Auto Service, Doug Kershaw from Ferentino Tire USA, Melanie White from Hellwig Suspension Products, and Scott Bishop from Sailun Tire Americas all agree that SEMA serves as a crucial hub for networking, showcasing products, and staying informed about the latest trends. They emphasize the importance of face-to-face interactions with partners, customers, and peers from around the world. This annual event provides a unique opportunity to establish new connections, reinforce existing relationships, and gain insights into emerging technologies and market demands, all of which are vital for business growth and adaptation in the automotive sector. On this episode of Gain Traction, join Mike Edge at SEMA, where he chats with Don, Clint, Doug, Melanie and Scott about the importance of industry relationships, the global reach of tire organizations, the role of trade shows in product showcasing, and the value of timely industry news. They discuss how SEMA facilitates networking, product launches, and staying updated on automotive trends. Here's a glimpse of what you'll learn:  [03:48] How Tire Business breaks and expands on industry news [05:48] The value of SEMA as a relationship-building platform [07:25] The scale of Point S Tire's operations and impact on the tire and auto industry globally  [09:25] How SEMA inspires with new technology and lifelong friendships [13:31] SEMA's role in showcasing products and building connections [16:13] SEMA: A week for networking and impactful meetings Resources mentioned in this episode: Don Detore on LinkedIn Tire Business Clint Young on LinkedIn  Point S Tire and Auto Service  Doug Kershaw on LinkedIn Ferentino Tire USA Melanie White on LinkedIn Hellwig Suspension Products Scott Bishop on LinkedIn Sailun Tire Americas SEMA Show 2024 Mike Edge on LinkedIn Tread Partners Quotable Moments:  "SEMA is important to us because we like to establish, maintain, and promote our relationships with everybody in the industry." - Don Detore "The owner gets to keep their name, they keep doing business as they normally would. They just get all the benefits of a much larger organization." - Clint Young “I just saw one guy I hadn't seen in five years. Really, really good to be back here, and I really do like the show.” - Doug Kershaw "SEMA is this great place that we get to show off our products. We get to connect with our customers." - Melanie White "Things are still bought and sold with relationships. This is a great week to be here." - Scott Bishop Action Steps:  Partner with leading industry publications: Elevate your platform by aligning with established authorities in your industry. Develop a unique series of informational content: Provide your audience with specialized knowledge and keep them engaged over time. Focus on relationships and networking at industry events: Facilitate new partnerships and strengthen existing connections. Emphasize prompt and in-depth news reporting: Keep your audience informed and position your platform as a go-to resource. Encourage innovation and showcase new products at industry shows: Highlight your progressive approach and commitment to industry advancements. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience. George Reynolds, Stress Free Auto Care Jimmy Bearden, Christian Brothers Automotive - Happy Valley, Glendale, AZ Gerald Martin, Martin's Auto Service, Anna, Illinois. Bill DeBoer, DeBoer's Auto Sales & Service. Listen to Bill's podcast episodes HERE. Show Notes Watch Full Video Episode Importance of Workflow (00:03:51) Role of Service Advisors (00:05:16) Challenges in Customer Communication (00:08:13) Intake Forms and Information Gathering (00:10:02) Timers for Customer Updates (00:11:15) Maximizing Workflow Efficiency (00:12:10) Customer Relationships and Wait Times (00:14:06) Customer Confidence and Workflow Success (00:16:41) Loaner Cars and Their Impact (00:17:09) Incentives for Timely Returns (00:19:06) Communication and Workflow Efficiency (00:22:57) Customer Communication Strategies (00:26:21) Managing Customer Expectations (00:28:53) Internal Messaging Systems (00:30:15) Documentation and Tracking (00:32:13) Communication Styles Across Generations (00:34:13) Workflow Challenges (00:37:37) Parts Management Efficiency (00:38:25) Streamlining Part Flow (00:39:33) Key Management Efficiency (00:42:00) Quality Control in Service (00:44:31) Team Culture and Client Experience (00:46:59) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black's Tire & Auto Service and David Boyes from Today's Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a "puzzle master," tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry. Dewain DeGarmo from Black's Tire & Auto Service David Boyes, President of ‘Today's Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes HERE Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Managing a Large Team (00:02:37) Challenges of Change (00:03:28) Joy in Team Development (00:04:14) Dwayne's Journey in the Industry (00:04:31) Becoming the Puzzle Master (00:06:05) Training Evolution (00:08:14) Competitive Training Environment (00:09:29) Unique Prizes in Training (00:11:05) Wrestling Belt as a Prize (00:11:21) Measuring Team Performance (00:12:05) Daily Training Consistency (00:14:06) Dashboard Insights (00:15:10) Building a Training Portal (00:16:02) Aggregating Training Resources (00:16:48) Challenges of Local Training Attendance (00:19:12) Balancing Work and Training (00:20:23) TPMS Training Insights (00:21:06) Generational Work Ethic Discussion (00:22:05) Microlearning for Team Training (00:22:21) Identifying Training Gaps (00:23:01) Investment in Training (00:24:25) Balancing Training Opportunities (00:26:15) Cultural Integration of Training (00:29:00) Importance of Communication Tools (00:32:45) Team Engagement Challenges (00:35:01) Culture of Continuous Learning (00:35:08) Incremental Improvement (00:36:14) Personal Ownership of Knowledge (00:36:29) User Motivation for Training (00:36:47) Boosting Training Scores (00:37:11) Conferences and Learning Retention (00:37:35) Custom Training Requests (00:39:58) Thanks...

Thanks to our Partner, NAPA Auto Care Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts. Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests. This episode is more than just a celebration—it's a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You've helped shape the conversations that have led to these key takeaways. Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo We gathered episodes based on each of the 12 strategies. Find them on our Collections page HERE. Show Notes Watch Full Video Episode Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List:

All college football fans in WV are miserable after the weekend. Brad Howe stops by to discuss. Plus, why the owners of Shorty Anderson's Auto Service are balking at an easement deal with MUB. 

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, join the discussion about the unparalleled camaraderie, local business support network, lifestyle changes, and management strategies shared among automotive business peers. These automotive industry leaders showcase the value of having a contingency plan and the impact of personal and professional transformations over the years. Mark Bergasse, Mark's Auto Service, Ontario Glen Colling, Eastside Auto Service, Ontario Carlo Sabucco, Sil's Complete Auto Care Centre, Ontario, Carlo's previous episodes HERE. Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ RR 341: Friends First-Competitors Second: https://remarkableresults.biz/remarkable-results-radio-podcast/e341/ Mark's Heart Attack Incident (00:02:29) The Impact of Local Networks (00:05:38) Competitive Yet Collaborative (00:06:49) Shared Customers and Support (00:09:10) Leadership and Team Dynamics (00:10:00) Changes After the Heart Attack (00:11:30) Mark's Recovery and Moving (00:16:49) Implementing Systems (00:19:07) Continuity Planning (00:20:10) Personal and Corporate Wills (00:21:02) Importance of Coaching (00:21:47) Marketing Passion (00:24:41) Team Acknowledgment Practices (00:26:11) Balancing Strengths and Weaknesses (00:29:59) Long-term Business Goals (00:30:50) The Family Business Legacy (00:31:53) Future Ownership Plans (00:32:19) Unique Relationships Among Shop Owners (00:32:43) Depth of Trust in Business (00:33:13) Importance of Personal Connections (00:34:41) Trust as a Foundation (00:35:54) Lifestyle Changes After Health Scare (00:36:59) Navigating Dietary Restrictions (00:37:38) Cooking Tips and Culinary Adventures (00:39:06) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team...

Kermit Pridemore is Co-owner of Smoky Hill Auto Service in Aurora, Colorado, bringing years of family business experience into his own venture. Kermit's approach to business is heavily influenced by his father's lessons on identifying important priorities, championing impeccable customer service and trust-building in the automotive industry. With a keen interest in multi-store operations and staff training, he aims to expand his business while maintaining high service standards. He is also a coach, involved in peer groups and provides SWOT analyses nationwide. Kermit is dedicated to improving the reputation of auto services by focusing on genuine customer care. In this episode… The automotive service industry thrives on trust and relationships between businesses and their customers. How can auto service shops build and maintain this trust while providing exceptional service? According to Kermit Pridemore of Smoky Hill Auto Service, building trust with customers is paramount. He emphasizes the importance of being honest, taking care of people, and offering advice without pressuring them to make immediate repairs. Kermit believes in creating a relational experience for the customer rather than a transactional one, focusing on community trust and delivering the highest level of service in the industry. On this episode of Gain Traction, Mike Edge chats with Kermit about his family's history in the auto service industry, the story of how he met his wife, and his approach to running Smoky Hill Auto Service. They discuss the importance of soft skills in customer service, learning from successful businesses outside the automotive industry, and Kermit's plans for future expansion. Here's a glimpse of what you'll learn:  [01:29] How Kermit Pridemore's family business legacy shapes his approach to auto service [02:25] Kermit's daring story about how he met his wife [03:36] The importance of creating lasting relationships with customers for multi-generational business success [04:16] Why Kermit believes community trust is the cornerstone of a successful auto service business [11:19] How personalizing service based on customer needs leads to business growth [21:12] “One more,” Kermit's favorite motivational tactic [28:06] Expansion plans and the road ahead for Smoky Hill Auto Service Resources mentioned in this episode:  Kermit Pridemore on LinkedIn  Smoky Hill Auto Service  Chris Barry on LinkedIn Independent Tire Dealer Group Mike Edge on LinkedIn Tread Partners Quotable Moments: “You start at the bottom; you work every single position in this company if you want to get to the top." "It's all about people. Why can't we look at what Walmart does, or what Chick-fil-A does?" "I'd say it is even more valuable, now that service is so much harder to find anywhere." "I left an outfit that had changed after it was sold because it turned into almost transactional versus relational." "The terminology my father uses quite often is, 'Hey guys, let's go do this. We can't screw it up any more than the people we've worked for.'" Action Steps: Identify what is the most important task at the moment: Prioritizing tasks helps maintain focus and prevents being overwhelmed. Establish trustworthiness in your business operations: Trust is the backbone of customer retention. Embrace and maintain high standards across all business locations: Consistency ensures customer satisfaction and sets the stage for expansion. Personalize services based on customer needs and expectations: Adapting services based on customer profiles can lead to business growth. Adopt the 'one more' philosophy in daily tasks: The idea of doing 'just one more' can result in significant incremental growth over time. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Eric Gill is the President and CEO of Gills Point S Tire & Auto Service. A seasoned entrepreneur, Eric masterminded the expansion of Gills Point S Tire & Auto Service from a solitary tire store to 71 locations across 24 years. His background includes a marketing and accounting degree, state tax return filing for Weyerhaeuser's corporate department and an impactful tenure as a manager for Target stores. At a young age, Eric pivoted to the tire industry through a merger that set the stage for his current success. In this episode… The tire and auto industry constantly evolves, with businesses needing to adapt and grow to remain competitive. How do some companies manage to expand from a single location to a large chain in this dynamic environment? According to Eric Gill of Gills Point S Tire & Auto Service, the secret to his business's growth lies in focusing on people and seizing opportunities. He emphasizes the importance of recognizing and nurturing talent from within, which allows for organic expansion by promoting capable individuals to managerial positions. Additionally, strategic partnerships and acquisitions, such as purchasing stores from retiring owners, have expanded the business while maintaining a strong team culture. This approach has enabled Eric to grow his business from a single store to a network of 71 locations over 24 years. On this episode of Gain Traction, Mike Edge welcomes Eric to discuss his journey from managing a single tire store to overseeing a network of 71 locations. The conversation touches on Eric's initial steps in the industry and his strategic approach to growth. They also explore the importance of company culture, mentorship, and the challenges of managing a rapidly expanding business. Eric shares how collaboration and shared values have been instrumental in his success in the tire industry. Here's a glimpse of what you'll learn:  [00:03] Eric Gill details his transition from filing tax returns to steering a multi-location tire business [02:32] How Eric's early family ties to the tire industry influenced his career [03:03] The valuable management and retail skills Eric honed working at Target [05:12] Eric's strategic approach to business growth and acquisition [10:43] The importance of creating opportunities for employees within an expanding organization [16:47] How Point S Tire's co-op model benefits independent tire dealers [23:34] The unconventional path to corporate growth and the down-to-earth moments that keep the tire business real Resources mentioned in this episode: Eric Gill on LinkedIn Gills Point S Tire & Auto Service Craig Bruneel on LinkedIn Phil Wick  Les Schwab  Nick Fox on LinkedIn  Northwest Retreaders Weyerhaeuser Nokian Tyres Mike Edge on LinkedIn Tread Partners Quotable Moments: “If you look back at the end of the day, week, or year, it's amazing how much stuff we do right.” “The door is always open, but I want everyone to find their own path.” “Enjoy all of it — enjoy that journey and create fun memories for everyone that's around you.” “Our focus is just making it fun and enjoying what we're doing.” “Once you take that leap of faith, the next steps aren't so scary.” Action Steps: Seek out seasoned professionals who can serve as mentors to learn from their wisdom and experience: This exposes you to invaluable insights and shortcuts which can help you avoid common pitfalls and achieve your goals more efficiently. Embrace a people-first approach to business, investing in relationships with both employees and customers: Strong relationships build loyalty and create a collaborative environment that can drive sustainable growth. Cultivate adaptability and a willingness to step outside your comfort zone, just as Eric transitioned from the corporate retail world to the tire industry: Being open to change can present unexpected opportunities that spark significant development in your career or business. Leverage your experience from other industries, applying those principles to build a successful model in a new field: Eric's retail expertise from Target enabled him to create an effective business and growth strategy for his tire stores. Identify and focus on your strengths while delegating tasks that are outside your expertise: Recognizing your strong suits and trusting others with tasks they are skilled at can improve your business efficiency and performance.

Brandon Tracey is the President and Co-owner of Bay Area Point S Tire & Auto Service, which he started working for at the age of 16, initially sweeping floors at Yingling Tire Service before it was acquired by Bay Area. Under his leadership, Bay Area Point S grew and became part of the Point S network, significantly expanding its buying power and industry influence. Brandon's success is built on a foundation of customer care and employee respect, values instilled in him from early mentors in the industry. He leads with a vision that prioritizes quality customer interactions over mere pricing competition. Brandon's motivational leadership style mirrors the proactive spirit he's fostered throughout his career. In this episode… The tire and auto repair industry faces a significant challenge with the low expectations customers have regarding service quality. How can businesses in this sector elevate their customer service to exceed these expectations and foster lasting relationships? According to Brandon Tracey of Bay Area Point S Tire & Auto Service, the key to addressing this issue lies in adopting a customer-centric approach that emphasizes hospitality and consistent communication. He suggests that businesses should focus on treating customers with respect and gratitude, ensuring they feel valued for choosing their services. By prioritizing customer satisfaction, maintaining open lines of communication, and leveraging tools like Google reviews to gauge and improve service quality, businesses can effectively raise the bar in an industry where customer service expectations are traditionally low. On this episode of Gain Traction, Brandon joins Mike Edge to discuss his journey from sweeping floors at Yingling Tire Service to becoming the co-owning Bay Area Point S Tire & Auto Service. They explore the importance of mentorship, the value of trade schools, and strategies for finding and nurturing talent within the industry. Brandon shares insights on transforming customer service expectations and emphasizes the significance of a hospitality-driven approach in tire and auto repair. Here's a glimpse of what you'll learn:  [1:29] How Retread, a program by Tread Partners, contributes positively to customer returns and business relationships [3:43] Brandon Tracey shares his journey from a floor sweeper to General Manager to Co-owner and President [6:35] The value of treating employees and customers well and how it impacts on business growth [7:56] How Brian's hands-on experience in various roles contributes to his understanding and leadership of the business [19:14] Why Bay Area joined Point S and how the network has provided an advantage to compete in the market [23:49] How Brandon's personal taste in movies reflects his interest in history and leadership [24:43] The importance of customer service and the principle of setting fair prices in the auto service industry [26:35] Why employee autonomy and creativity contributes to better business outcomes Resources mentioned in this episode:  Brandon Tracey on LinkedIn  Bay Area Point S Tire & Auto Service  Craig Bruneel on LinkedIn Bruneel Point S Tire & Auto Service Seth Sands on LinkedIn Goodturn Tire & Auto  Mike Edge on LinkedIn Tread Partners Quotable Moments: "I think a lot of people sometimes don't take that chance — that opportunity to learn from people, to take everything in.” "You can teach people tires, you can teach people everything about them, but you can't teach that work ethic." "We can be seven locations in Maryland, but we have the power of over 350 Point S dealers in the US." "Customers today are definitely different. They're all worried about, 'Are they going to call me when it's done? Are they going to keep me informed'?" "If they write me a big fat check, the least I can do is try to make them laugh today and walk them to their car." Action Steps: Prioritize customer service: Improving interactions and communication with customers can set your business apart, as satisfaction often outranks pricing concerns. Learn from industry veterans: Aspiring leaders can seek mentorship and absorb wisdom from established business figures for long-term career advancement. Embrace strategic partnerships: Joining networks like Point S can amplify your market presence and fortify your operational capabilities. Nurture employee autonomy: Granting team members the freedom to innovate can yield superior strategies and forge a stronger, more adaptable organization. Reinforce the value of work ethic: Recognize that beyond skills, cultivating a strong work ethic in employees is fundamental to delivering the exemplary service your customers deserve. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Business Spotlight: Houston's Top Mechanic: Joe Joe's Auto Service At Your Door - Call 346-288-4510 To Save Time and Speak with Joe Joe Auto. Get Directions: https://maps.app.goo.gl/PCjFSReTeqG7qrni9 Sure! Here are 10 discussion questions based on the episode "Joe Joe Auto - Houston's Best Automobile Service Near You" from the "We Don't PLAY" podcast: 1. Convenience and Service - How does Joe Joe Auto's service of driving to the customer add convenience, and do you think this business model could be effective in other cities? 2. Cost Efficiency - Joe Joe mentioned that his services can be more cost-efficient compared to traditional tow and mechanic services. Can you think of a situation where this service would be particularly beneficial? 3. Customer Trust - Favour emphasizes the importance of trust in choosing Joe Joe Auto. What elements are vital in building trust between a customer and an automobile service provider? 4. Emergency Scenarios - How crucial do you think it is to have a reliable contact like Joe Joe Auto for emergency car troubles? Can you share a personal experience where such a service could have helped you? 5. Communication and Transparency - Joe Joe highlights the importance of explaining issues and solutions to customers. How does transparency in communication impact customer satisfaction and loyalty? 6. Technological Integration - Joe Joe accepts payments through Zelle and texts for communication. How can integrating more technologies further improve his service? 7. Competitive Advantage - What do you think are the key competitive advantages that Joe Joe Auto has over traditional auto repair shops? 8. Risks and Challenges - What are some potential risks and challenges Joe Joe Auto might face with the mobile mechanic model? 9. Customer Education - Favour mentioned how Joe Joe advised him on checking the starter instead of replacing an alternator. How important is customer education in the automobile service industry? 10. Marketing and Outreach - What strategies can Joe Joe Auto employ to reach more potential customers in Houston, and how can positive word-of-mouth impacts his business growth? These questions can foster a deeper conversation about the unique value propositions and challenges of Joe Joe Auto's business model as discussed in the podcast episode. Keywords Joe Joe Auto, 9019 South Dairy Ashford, car repair, mobile mechanic, battery replacement, kickstarter repair, distance-based charges, Zelle payment, oil change, honesty, car parts, mechanical expertise, phone contact, text contact, email contact, Joseph Tany, tow truck alternative, Houston Texas, car starter, alternator, road assistance, car maintenance, mechanic shop, labor fees, car problem diagnosis, emergency repair, mobile car service, roadside assistance, automotive repair, customer service.

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am to noon. On this show, Curt ...

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

On this episode of Driving Insights, we explore the exciting frontier of mobile service in the automotive industry. Learn how this innovative approach is transforming vehicle maintenance and repair, offering unparalleled convenience and customer satisfaction. We delve into the technology and tools that make mobile service possible, discuss the challenges and solutions in implementation, and examine the economic and environmental impacts of this growing trend. Join us as we present case studies of successful mobile service operations and envision the future of fixed operations in the automotive sector. Episode 17 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message

Join us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on the Service BDC (Business Development Center). Maria highlights common weaknesses that hinder effective communication in service departments, emphasizing the importance of building strong relationships with customers. She points out that newer and younger personnel often struggle when faced with complex customer inquiries related to service work, pricing, and timeframes, which can lead to missed opportunities and customer dissatisfaction.  Throughout the conversation, Maria provides valuable tips to address these challenges, emphasizing the significance of active listening, rapport-building, and effective questioning techniques. By recapping conversations, expanding on responses, and demonstrating understanding, service advisors can enhance the customer experience, increase appointment conversions, and foster continued engagement. Maria also shares key tactics to position service advisors as trusted problem solvers, focusing on value rather than price alone. By showcasing the process of diagnostics in a transparent and non-intimidating manner, advisors can instill confidence in customers and emphasize the importance of choosing their services. Furthermore, Maria discusses the use of AI technology to analyze customer interactions, flagging keywords related to common issues such as pricing concerns or competitor mentions. By leveraging AI insights to identify and address recurring problems, service departments can proactively coach and train staff for better outcomes, ultimately improving customer satisfaction and retention. Tune in to discover practical strategies and techniques to enhance service department communication, build customer relationships, and drive business success in the competitive automotive service industry. Contact Maria: mariamaleki@callrevu.com Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Phil Webster, multi-shop owner of Webster Tire & Auto Service and of Shop Fix Academy, highlights the indispensable value of business relationships in the auto repair industry and how these connections lead to success. Building strong relationships is crucial for fostering trust, reliability, and ultimately, business growth.Phil continues by sharing that discipline in taking action is the first step toward motivation and success. This perspective allows businesses within the auto repair sector to develop a cycle of ongoing growth and accomplishment.

Walter Lybeck is the CEO of Point S Tire and Auto Service. Originally from McMinnville, Oregon, growing up in a tight-knit community instilled in Walter a strong work ethic from a young age, starting with his first paying job mowing lawns. His path eventually led him through various roles in the service industry, including a memorable stint at Burger King. Though he initially stumbled into the tire industry by chance during a housing downturn, Walter found himself drawn to the dynamic challenges and opportunities it presents. In this episode… Company culture has taken center stage when it comes to the overall value, reputation, and desirability of a workplace. In reality, how important is that culture and camaraderie to the value of a tire business? According to Walter Lybeck, a supportive work culture and tight-knit community have proven to be invaluable for Point S Tire. His commitment to creating a familial atmosphere among team members reflects not only in his leadership style, but also in the strong bonds formed within the organization. By prioritizing collaboration, mutual respect, and a shared sense of purpose, Walter has proven that an emphasis on building relationships and camaraderie among employees can have a profound impact on employee morale, productivity, and overall organizational cohesion. On this episode of Gain Traction, Walter joins Mike Edge to discuss the importance of company culture. Walter shares how to engender a familial closeness among team members and how those efforts have paid off, both day-to-day and in the big picture. He also discusses his accidental journey into the tire industry and why he's happy it happened, and recalls an embarrassing story as a testament to poise under pressure. Here's a glimpse of what you'll learn:  Walter Lybeck explains how he stumbled into the tire industry during a housing downturn Why Walter embraced the challenges of the tire industry despite initial hesitations The importance of pushing past reluctance to seize growth opportunities How Point S Tire fosters a sense of community and loyalty among employees A memorable customer service story exemplifying the Point S ethos Walter shares an interview mishap and the importance of staying composed under pressure Resources mentioned in this episode: Walter Lybeck on LinkedIn Point S Tire Ron Dolan on LinkedIn Sailun Tire Americas Mike Edge on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Recorded Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event & Trade Show, shop owner and MACS board member Tim Iezzi discusses his family's legacy in the business and his passion for air conditioning and being a perpetual student. Tim also shares his experiences in working alongside other local shops, particularly when specialized services are required. This spirit of mutual support and knowledge exchange is what propels the industry forward, ensuring that we all benefit from shared wisdom. Tim Iezzi, MACS Board Member, Owner of Iezzi's Auto Service, Reading, PA Show Notes Learn More About MACS (Mobile Air Climate Systems Association): https://macsmobileairclimate.org/ Engineering School Experience (00:03:24) Tim's experience in engineering school and its impact on his problem-solving skills in the automotive industry. Specialties in the Shop (00:04:08) Tim's passion for air conditioning and electrical problems, and the significance of drivability work. Industry Collaboration (00:08:10) The value of testing and the collaboration among industry professionals for the benefit of the automotive industry. MACS Board and Industry Representation (00:11:12) The role of MACS board members in representing different sectors of the automotive industry and advocating for industry concerns. Teaching and industry events (00:19:48) Tim's involvement in teaching A/C best practices and the importance of industry events. Networking and industry support (00:23:57) Discussion about the renaissance of industry support, the value of networking, and the sophistication of the automotive industry. Future of the industry and business (00:24:28) Insights into the future of the automotive industry, potential changes in refrigerants, and the future of Tim's auto service business. The evolving automotive industry (00:27:11) Tim's positive outlook on the future of the automotive industry, the impact of technology, and the professional level of the aftermarket. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jessa Boyd to the show to delve into the nuances of communication within the auto shop industry. Jessa Boyd highlights the significance of open and honest dialogue with her team and clientele, particularly when addressing mistakes, and shares a personal anecdote demonstrating the transformative power such transparency can have on a technician's performance. They touch upon the emotional weight and complexity of customer engagement, examining the necessity for clear, fair pricing, and the art of managing customer expectations with integrity. Both Jimmy and Jessa exchange thoughts on the importance of leadership that inspires, as opposed to authority that demands, and they conclude by exploring the effects of such leadership on team dynamics and the overall customer experience.00:00 Car industry outlook improved over career span.08:56 Skilled technicians with effective communication tactics.15:39 Changing attitude towards leadership in automotive industry.19:48 New shop owners face challenges avoiding micromanagement.26:24 Balancing leniency and enforcing punctuality in work.29:14 Inspector improved by not writing during inspections.33:31 Request to transfer technician due to fit.39:13 Great place but awkward, won't return. Bad culture.47:25 Give freedom within guidelines, avoid micromanaging. Reflection.48:50 Consulting and coaching lead to actionable improvements.58:20 Tilly handled a car with multiple problems.01:01:17 I let her confidence shine without interrupting.01:04:32 Showing empathy, defending integrity, overcoming skepticism.01:14:21 Understanding the true cost of running business.01:16:59 Transition from parts to service, understanding costs.

As a Service Advisor, are you constantly getting objections and declined repair opportunities? It's likely not a product knowledge issue. Chris Collins shares foolproof tips for overcoming customer objections in Auto Service by building trust and clarity from the first interaction. Find out the key to capturing lost sales while earning lifelong, high-paying devotees to your Service Department. 0:00 - 3:00 Will Chris be at NADA? 3:00 - 10:00 News 10:00 - 17:00 Chris Collins Masterclass 17:00 - 30:00 Smash Customer Objections #salestips #objections #servicemanagement  Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Tune in here to this Hump Day edition of the Brett Winterble Show!   Brett kicks off the program by talking about the potential impeachment of Secretary Alejandro Mayorkas, the latest Hunter Biden scandal and Aaron Rodgers' accusation of Jimmy Kimmel being on the Epstein List + North Korean dictator Kim Jong Un's latest threat to South Korea and Brett shares praise for Woodie's Auto Service.  In the second hour of the show we're joined by "The Coach," Matt Doherty for his weekly two-hour in-studio visit! Brett and Coach cover everything from Secretary of Defense Lloyd Austin to Jim Harbaugh's future.  We're joined by Dumisani Washington from the Institution for Black Solidarity with Israel to talk about antisemitism on college campuses.  Beth Troutman from Good Morning BT is also here for this Wednesday episode of Crossing the Streams. Brett, Beth and The Coach talk about Chris Christie dropping out of the Presidential race. See omnystudio.com/listener for privacy information.

Welcome to Johnny g & Friends. Today, we have a special episode for you: The Greatness Round-Up of Season 3. In this episode, we take one question I asked all of our guests this year and compile their answers into one episode of never-before-heard audio.This year, I asked our guests, “How do you work on the business instead of in the business?” In this episode, you'll hear from:Marc Pons, owner of Chapel Hill Tire;Beth Barron, president and CEO of Chabill's Tire & Auto Service;Paul Sullivan, vice president of Sullivan Tire & Auto;Matt Jensen, president of Jensen Tire & Auto;TJ Beroth, president of Beroth Tire & Automotive;Dennis King, president of Dunlap & Kyle.We appreciate all of our Season 3 guests sharing their knowledge about the tire business with us this year. Be sure to be on the lookout next year for Season 4. Have a Happy New Year!

Tune in here for all you need to know about this year's 30th Annual WBT Hancock's Bikes for Kids with help from our friends at Woodie's Auto Service!  WBT legend John Hancock himself is live in the studio with Brett Winterble to talk about the history about this staple of the Christmas season in Charlotte for three decades and shares some of his favorite stories from the event in the past + why John thinks that it is so important to give back to those in need at this time of year.  Make sure to come by 1 Julien Price Place anytime between 5 and 9pm this Friday, December 8 to hang out with many of the WBT personalities and make a child's dream come true this Holiday season -- and if you can't make it but still want to donate you can head to any Woodie's location and drop off a bike with our friends there!  Follow this link for more information: https://wbt.com/hancocks-bikes-for-kids-celebrates-30th-year-of-giving/See omnystudio.com/listener for privacy information.

George Kingman is Founder and CEO of both Advanced Shop Leadership and BlueSky Tire and Auto Service, a burgeoning chain of stores with five locations in under five years. After beginning his journey in the tire and automotive industry as a teenage tire tech, George took a 17-year hiatus where he managed two businesses and held a senior analyst role focused on enhancing operational processes for one of America's largest banks. His passion for the automotive industry eventually drew him back, leading to a successful run in various roles from stores and districts to corporate positions. After briefly overseeing the original 20 Group, George established ASL with a mission to enhance the quality of life for independent tire and automotive service retailers, emphasizing efficient operations, teammate satisfaction, and financial growth. In this episode… In an era where independent automotive businesses are easily overlooked, one person has realized the need for a more personal and passionate approach to serving independent automotive businesses — and has acted. George Kingman founded Automotive Shop Leadership out of a desire to provide a continuously-evolving support system for independent automotive professionals, catering to their unique needs. ASL offers a variety of services including bookkeeping and workshops for store managers, entry-level individuals, and experienced leaders. Its focus is on fostering growth, leadership, and a positive culture within each group. George says ASL's success lies in the sense of community it fosters, where members become like family, sharing their experiences and understanding the challenges of the automotive industry. On this episode of Gain Traction, George joins Mike Edge for a conversation about recognizing gaps and common weaknesses for independent businesses in the tire and auto repair industry and creating a service that addresses those. He talks about the areas where consultation and assistance are most often needed, and how his company can help. George also discusses his other business, BlueSky Tire & Auto Service, and shares its origin story. Here's a glimpse of what you'll learn:  Why it was urgent for George Kingman to start working at a tire store as a teenager Why George is not a believer in implementing a standard system across multiple independent stores George explains why he prefers working in the tire and auto repair industry over banking BlueSky Tire & Auto Service's origin story Where George first conceived the idea for Advanced Shop Leadership The multiple areas of focus and coaching provided by ASL Why bookkeeping is often an area in which tire and auto shops need coaching Resources mentioned in this episode: George Kingman on LinkedIn Advanced Shop Leadership BlueSky Tire & Auto Service Bridgestone Tire Mike Edge on LinkedIn Tread Partners Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

In this episode, Stephannie Maneval, owner of Dave's Pro Auto Service in Williamsport, Pennsylvania, talks about her rise from service advisor to shop owner and takes us through her shop and what she loves about being an owner.   Sponsored by FordMotorcraft

In this episode of Startup Hustle, Matt and Lauren introduce Detroit's Top Startups. Tune in to discover the innovative ventures spearheading change across various industries, from digital security to construction and beyond.    Find Startup Hustle Everywhere: https://gigb.co/l/YEh5   This episode is sponsored by Full Scale: https://fullscale.io   Learn more about InnovateHER KC: https://www.innovateherkc.com   Meet all the Top Startups we've featured around the US: https://gigb.co/l/x1fD   Episode Highlights: Introduction to Detroit Top Startups episode (1:01) Canopy Security: Manufacturer of security cameras for trucks (1:38) Covertree: a better kind of manufactured home insurance (4:21) FairSide Network: Personal Wallet Theft Protection (6:33) Hush: Attack Surface Protection (9:35) JUDY SECURITY: Heart of Your Cybersecurity (11:49) Rivet Work: For a Better Construction Labor Management (14:15) RoboTire: Revolutionizing the Auto Service industry (16:25) Signal Advisors: Reinventing FMO (19:26) Tiicker: Intelligent Software Platform That Engages, Verifies, And Incentivizes Consumer Shareholders (21:04) Zeck: Reimagining the Entire Board Meeting Process (24:26) Lauren's favorite Detroit startup: (32:03) Matt's favorite Detroit startup: (32:52)   Get to know the top Detroit startups in this Inc.com feature:  https://www.inc.com/inc-masters/detroit-startups-to-watch-in-2024.html  See omnystudio.com/listener for privacy information.

If you support your community, it's going to come back around to your business. It's a simple mantra, but sticking to it has worked wonders for Black's Tire & Auto Service.Today, the business stands 55 Black's Tire & Auto Service tire and vehicle repair centers in operation across North and South Carolina, and Black's continues to grow. There are also 10 distribution warehouses – seven full-service wholesale distribution centers and three satellite wholesale distribution operations – and a tire retread manufacturing center located in Clarkton NC.“We try to participate in every community we serve across North Carolina, South Carolina and Southern Virginia,” says Rick Benton Jr., Black's Tire ­­­­­vice president of sales/marketing, managing director ownership group. “Black's Tire & Auto Service as a company has long held an appreciation for the importance one can have in the development, success and quality of life of others, particularly those in need.”We thought the Black's team deserved a bit of admiration for its focus on people. Watch the video above to see us surprise the Black's Tire & Auto Service team with news that they have been named Tire Review's 2023 Top Shop Winner.Tire Review: www.tirereview.comAAPEX: www.aapexshow.comCoats: www.coatscompany.com

In this episode of Ratchet+Wrench Radio, J.J. Mont of J.J.'s Auto Service in Waldorf, Maryland, stops by to talk leadership. J.J. is known around his shop for his emotionally intelligent and empathetic servant leadership that aims to get people in the right positions to maximize their potential.    Sponsored by Ford Motorcraft

This week on Ratchet+Wrench Radio, Erin Vaughan, owner of Kinetic Auto Service in Regina, Saskatchewan, stops by to talk about why her shop instituted a four-day workweek and how.  Earlier this spring, Vaughan made the decision and she discusses how she arrived at it, and also discusses: How the shop's days and weeks are structured Consulting the team and how they've responded to the change What she's learned about workflow management in a four-day week Whether KPI has been affected and how productivity has changed Training her clients and eliminating waiters completely Short weeks as a means to attract new talent How owners looking to try a four-day workweek can get started  

Growing up, Beth Barron watched her father, Charley Gowland and his business partner, Billy Parker, open the first Chabill's Tire & Auto Service in Morgan City, Louisiana. in the late ‘60s. For Charley, he looked at it as a huge business opportunity, which has blossomed into 19 stores over the past 55 years. Yet if you asked a college-aged Beth at the time if she'd take over the business one day, her answer would have been “No.” But when you have rubber in your veins, it's hard to escape. As the business grew, Beth grew with it, and Charley began grooming her to take over the helm. In 2019, Beth was named president and CEO of the business, and soon after, Charley passed away. The next year, COVID hit and Beth was met with unprecedented times. In this episode of Johnny g & Friends, presented by Firestone, hear from Beth about how she grappled with the loss of her father, who was her mentor, changes she has made since and how she's grooming the next generation of leaders at Chabill's Tire & Auto Service. EPISODE OVERVIEW: Beth's memories of her dad, Charley, and what she learned from him (1:37)How Beth dealt with the passing of her father one year and then COVID the next (4:57)Ways Beth has changed the business and how she has approached it with a “people-first mindset” (6:12)How Beth and her son, Charlie, are focusing on creating more training opportunities for Chabill's team members and ways Beth is looking to grow its fleet business (10:13)Charlie Barron, Beth's son and the company's technical director and overall “utility player” on how he has helped improve the company's analytics reporting to make tire ordering more efficient (13:15)Ways Charlie is helping implement employee appreciation platforms as well as various training and creating career paths for Chabill's team members (17:22)Charlie reflects on memories of his grandfather (19:17)Beth details future plans for the business's growth (22:13)The Rapid-Fire Round

We've got that Friday feeling as we talk about the new inventory normal, auto service professionals month, as well as a slight twist in a military drone exercise. According to automotive industry consultancy Cloud Theory, pre-COVID inventory levels might never return. Even though sales have rebounded surpassing pre-pandemic levels, inventory has stayed low. This development has led to an industry-wide reconsideration of inventory management, with a leaner approach proving to be more profitable for many manufacturers.Pre COVID levels were 3-3.5MInventory fell below 1M by the fall of 2021 and increased towards 2 million in late 2022 and early 2023Cloud Theory's head of data science and analytics, Rick Wainschel, predicts a new normal with inventory levels around 2 to 2.5 million, coupled with a more balanced trim mix and a turn rate of about 40 to 50 percent.The National Institute for Automotive Service Excellence (ASE) has named June as Automotive Service Professionals Month. In a statement, ASE highlighted the crucial role of auto service professionals in maintaining increasingly complex vehicles and ensuring driver safety. The institute encourages recognition of these professionals, in person or via social media with the hashtag #ASPM.During a joint US-South Korean military drill, an AI drone surprisingly treated its human controller as a mission hindrance. This eerie incident, straight out of a science fiction movie, is sparking intense discussions about the rules of using AI in war and how to keep humans in charge of self-operating weapons.The drone was given ‘points' to kill SAM sites. The human operator had the discretion to give the drone ‘kill' or ‘no kill' commandsWhen the operator gave the ‘no kill' command, the drone deemed the human a threat to its point gaining mission and took out the operatorThey then introduced a new rule saying ‘don't kill the operator' so the drone took out the communications tower so it could no longer receive the ‘no kill' ordersQuote from Col Tucker ‘Cinco' Hamilton, the Chief of AI Test and Operations, U.S. Air Force: “You can't have a conversation about artificial intelligence, intelligence, machine learning, autonomy if you're not going to talk about ethics and AI”.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email ASOTU Instagram: https://www.instagram.com/automotivestateoftheunion

John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John's shop, where he specializes in Ford and GM diesel vehicles. John Ferguson, Domestic Diesel and Auto Service, Chino, CA. Watch Full Video Episode HERE John's background and business journey (00:02:33) John talks about his experience as a technician turned business owner and how he started his own shop. Learning and self-improvement (00:07:00) John and Carm discuss the importance of being a perpetual student and always learning, even outside of one's area of expertise. The Cost of Education (00:07:45) John and Carm discuss the cost of education in the automotive industry and how it affects business owners. Recognizing the Need for Help (00:08:55) John talks about how he realized he needed help with his business and the importance of self-reflection for business owners. Touring John's Shop (00:10:48) Carm takes a virtual tour of John's shop, including the story behind the unique mailbox and the history of the building. Ford vs. GM (00:17:05) John Ferguson discusses the reliability of Ford and GM diesel trucks and the differences in obtaining parts and licensing scan tools. Subscription Fees for Car Features (00:18:08) Carm Capriotto and John Ferguson discuss the possibility of subscription fees for car features and the potential for app-based trim levels. Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections:

Jon Lunceford, Scott Forester and Sean "Rockstar" Heninger pull back the curtain on another week of The Next Round. This week, we give our first impressions of the guys and what we thought when we first met them. Finally, Jon gets to tell his first impression story that has been overteased for months. Who is it about? Watch and find out!Visit the TNR store: https://nextround.store/See omnystudio.com/listener for privacy information.

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am to noon. On this show, ...

In this episode of the podcast Doug speaks with Dawson Lamb, CEO of Loop another Gener8tor cohort company. They discuss Loops service in detail and get into the Dawsons origin story. He is a young and engaging founder and with deep Nevada roots.

(Lander, WY ) - The Pioneer Museum in Lander's 8th annual “Halloween Night at the Museum” returns October 14 and 15, a fun, slightly spooky event for all families. (Check out the recent Coffee Time interview with Museum Curator Randy Wise below!) Big and little monsters (and vampires, and ghosts and mummies) are invited to a fun,slightly spooky “Halloween Night at the Museum” at the Pioneer Museum in Lander. Past year's events have been huge hits, with hundreds of kids and adults getting thrilledby the eerie happenings at the museum. Like last year, all of the events will be outside on the grounds of the Museum of theAmerican West or in the Livery Stable, so dress appropriately for the weather. New eerie Wyoming themed stories and candy treats will be on the porches of thehistoric buildings on the Museum grounds, and the very popular haunted hayride will runthrough the Pioneer Village. The rides are being done by Lander State Farm owner Justus Jacobs and his team of draft horses. There will be Halloween crafts for kids in the Pioneer Association's picnic shelter. A bonfire to roast marshmallows, popcorn and hot cider will be in front of the PioneerCabin. The Lander High School National Honor Society will again present their haunted mazethrough the Livery Stable. A highlight last year, the maze was extremely popular and this year new thrills and chills await around every corner. A new feature will be the Boot hill cemetery tour – an eerie trek through a hauntedgraveyard. The eerie evenings will begin at 6 p.m. and run until 9 p.m. Kids (and adults) areencouraged to wear their costumes. The cost for the event is $4.00 per person. All funds raised go to support events at themuseum. The Night at the Museum is part of the kid's exploration series sponsored by the Landerand Riverton Bailey Tire and Auto Service and Pit Stop Travel Centers. Call 307-332-3373 for more information, or visit the museum Facebook page. h/t Pioneer Museum photo h/t Pioneer Museum photo h/t Pioneer Museum photo h/t Pioneer Museum photo h/t Pioneer Museum photo h/t Pioneer Museum photo h/t Pioneer Museum photo

Are A,B, and C technician levels outdated? Or do we need to take into account specialized skills that can be required in certain areas? Is there room for A, B and C levels within categories? As our industry continues to change, maybe our perspectives on technician labels change too. Watch the Episode on https://www.youtube.com/watch?v=EJpFO5n2Zrg (YouTube) Tim Iezzi, Iezzi's Auto Service, Reading, PA Ryan Kooiman, Director of Training, Standard Motor Products. Ryan's previous episodes https://remarkableresults.biz/?s=ryan+kooiman (HERE). Matt Fanslow, lead diagnostician and shop manager, https://www.riverside-automotive.com/ (Riverside Automotive), Red Wing, MN. Matt's previous episodes https://remarkableresults.biz/?s=%22fanslow%22 (HERE) https://mattfanslow.captivate.fm/ (Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z) Key Talking Points After Covid, techs were a bit burnt out on webinars and sitting behind computer screens-they appreciated being able to be hands-on again and in person without having to drive and take up their personal time after hours. Pick an area to focus on- like a business coach for your technicians. Start from the ground floor  Similar to case studies- using cars to teach and diagnose at the same time Training- collective education on a subject matter Trainer and technician bond when you're in the shop Logistically easier having in house than traveling for training Assessments of every technician with 1 trainer Fosters open and receptive culture The relationship between techs and Scott and owners and Scott is valued and appreciated.  He gets to know them and can determine strengths and areas for growth.  The collaboration as a team is increased as well.  Documenting/journaling for technicians to reference past jobs Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()

How do we prepare for the future? In this episode listen to the insights from the perspective of a shop owner, technician, instructor, COO, and trainer. Times have changed, so how do we get the younger generation passionate about our industry and our high-tech vehicles? What does the future of ADAS and electric vehicles mean to the aftermarket? Watch the Episode on https://www.youtube.com/watch?v=FWy3_qHczmw (YouTube) Sam Craven, https://www.thegaragisti.com/about-our-import-car-repair-shop (The Garagisti), Houston, TX. Listen to Sam's previous episodes https://remarkableresults.biz/?s=%22craven%22 (HERE) Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at https://mcneilsutah.com/ (McNeil's Auto Care) in Sandy, UT Listen to Jake's previous episodes https://remarkableresults.biz/?s=%22JAKE+SORENSEN%22 (HERE) Bill Weaver, NAPA Auto Care Trainer John Gardner, ASE Master Certified Technician & Instructor at Chipola College and is a Television Host on the popular shows Tech Garage & Motorhead Garage. Jack Curran, https://trusttherepair.com/ (G & C Tire and Auto Service), two locations, Chantilly and Manassas, VA. Listen to Jack's previous episode https://remarkableresults.biz/?s=%22jack+curran%22 (HERE) Key Talking Points Shops will have to start raising their own entry-level tech…. Shadowing and Mentoring will have to become part of the training program You must have a relationship with your local schools “You can't build on sand, you need a foundation” be safe and have integrity with the vehicle. Cleaning bathroom, cleaning the floors etc How do you get people to fall in love with cars and the process of automotive repair? Less passion for ‘cars' but they want to learn and be without debt. It's about relationships and people.  From fuel injection to ABS. VVT, turbo, and stability control to ADAS technology has always advanced. Can we learn from recent past experiences to prepare (when to purchase equipment, train our people, market to the public) Keep up to date- what you “know” or have heard in the past may not be true today. All vehicles have a static calibration process performed when they are manufactured, which will not change. Dynamic creates a liability concern since vehicles need to be driven when the ADAS systems are not calibrated. Dynamic calibration can be difficult with weather, and road conditions. Connect with the Podcast http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/ (getshopware.com) https://aftermarketradionetwork.com/ () https://remarkableresultsradio.captivate.fm/listen ()