Podcasts about auto service

SEMA 2025 remains the industry's premier gathering place, not just for exploring new products, but for engaging in conversations that truly shape the future of the aftermarket. This episode of the Gain Traction Podcast captures that energy firsthand, bringing together voices from across the tire, equipment, and service ecosystems to discuss what's working, what's changing, and what dealers need to watch closely.From hands-on equipment innovations to long-term brand strategy, from dealer advocacy to the evolving demands of today's consumers, each segment highlights something different; yet all point back to a common truth: this business still runs on relationships and honest dealer feedback.Whether you're a manufacturer, distributor, or multi-location shop owner, Part 3 of our SEMA Roundup offers a clear look at the trends shaping 2025, directly from the leaders who influence them.In this episode…SEMA is where ideas sharpen, partnerships strengthen, and the industry gets its first real sense of what's ahead. And in this third installment of our SEMA 2025 Roundup, the conversations dive even deeper.From Hunter Engineering Company to Kenda Tires and the Tire Industry Association, today's lineup shares insights on new technology, shifting market dynamics, and the growing pressure to innovate in ways that actually help dealers back home. You'll hear perspectives on everything from right-to-repair and training gaps to product development, supply chain realities, and what it takes to build stronger dealer relationships in a crowded marketplace.More than anything, this episode highlights a theme that keeps rising to the surface: the aftermarket moves forward when people show up, share openly, and challenge each other to improve.Here's a glimpse of what you'll learn: [00:53] John Zentz on technology adoption, equipment innovation, and how Hunter Engineering is listening more closely than ever to dealers' needs[05:19] Michael Mathis discusses Atturo's long-play brand strategy and why balancing innovation with dealer trust still matters[17:55] Roy Littlefield IV on TIA's advocacy work, including right-to-repair, technician training, and strengthening industry representation[23:55] Brandon Stotsenburg shares how Kenda Tires is building durable product lines through real-world testing and dealer feedback[31:24] Cody Benton of Black's Tire & Auto Service highlights the importance of customer experience and distributor-dealer relationships[38:50] Christina Walls talks about Landscape Durable Tires' approach to longevity, new categories, and what niche markets are looking for in 2025Resources mentioned in this episode:Tread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInSEMA WebsiteJohn Zentz LinkedInHunter Engineering Company WebsiteMichael Mathis LinkedInAtturo Tires WebsiteRoy Littlefield IV LinkedInTire Industry Association WebsiteBrandon Stotsenburg LinkedInKenda Tires WebsiteCody Benton LinkedInBlack's Tire & Auto Service WebsiteLandscape Durable Tires WebsiteMeet the Leaders Featured in This Episode:John Zentz is the Senior VP of Global Sales for Hunter Engineering Company and has spent more than 30 years shaping how shops across the country adopt new equipment and service technology. His long career; from his early days in Baltimore to leading sales at Hunter's corporate headquarters — gives him a deep, hands-on understanding of dealer needs, industry trends, and the importance of strong customer relationships. John's leadership continues to play a key role in how Hunter showcases innovation at events like SEMA.Michael Mathis is the President of Atturo Tires and has guided the company through major expansion across new market segments, high-visibility sports partnerships, and national marketing campaigns. Under his leadership, Atturo has strengthened its reputation as a brand that delivers premium performance at a competitive price, while staying committed to long-term dealer relationships and stable, reliable programs. Michael's strategic approach has helped Atturo become one of the most recognized and fast-growing brands in the tire industry.Roy Littlefield IV is the Vice President of Government Affairs at the Tire Industry Association, where he leads the organization's national advocacy efforts on issues like right-to-repair, vehicle data access, tax credits, and federal and state legislation that impacts dealers every day. He works directly with policymakers and brings real-world stories from shops and retreaders to Capitol Hill to ensure the industry's voice is heard. Roy's leadership has made TIA a powerful force in shaping policy that supports independent tire and auto service businesses.Brandon Stotsenburg is the Vice President of the Automotive Division for Kenda Tires and brings more than 35 years of tire industry experience to his role. He oversees product strategy, OEM and aftermarket programs, and Kenda's positioning as a premium-performance brand at a value price. Brandon is known for his clear, practical explanations of the industry's tier system and for helping dealers understand how Kenda fits into the evolving marketplace. His leadership continues to strengthen Kenda's presence across North America.Cody Benton is part of the Business Development team at Black's Tire & Auto Service and represents the third generation of the Benton family to help carry the company forward. Growing up in the business, Cody brings a deep appreciation for the company's history, culture, and long-standing commitment to serving communities across the Carolinas. He plays a key role in supporting dealer partnerships, strengthening wholesale relationships, and helping the next generation stay connected to the legacy his family built.Christina Walls is the Director of Sales for Landscape Durable Tires and has been instrumental in introducing the brand's new durable tire category to the American market. With a background rooted in tire retail and decades of industry experience, she understands dealer needs from both a technical and consumer perspective. Christina works closely with product development teams and uses data-driven insights to help shape a lineup focused on long-lasting value, consistency, and advanced manufacturing technology.Quotable Moments:“SEMA is where you get honest feedback, the kind you can't get from a spreadsheet.”“Innovation isn't just about new products. It's about solving real problems fo...

Independent shop owners, brand leaders, manufacturers, lobbyists, and innovators all walk the same halls at SEMA but hearing their stories side by side paints an entirely different picture of where the aftermarket is headed. In this episode, we continue our conversations live from the SEMA 2025 show floor, connecting with the people who show up, contribute, and help push this industry forward.In this episode…While SEMA is known for big booths, new products, and packed aisles, what really drives the show are the conversations: honest, practical insights straight from the people doing the work every day. In Part 2 of our SEMA 2025 Roundup, we sat down with guests from across the aftermarket: independent dealers, government affairs experts, global tire brands, wheel manufacturers, trainers, and business development leaders.Cory Brown of Cory's Point S Tire and Auto Service shares what he's learned from growing multiple locations and how attending SEMA opened his eyes to gaps he didn't even know existed. Karen Bailey-Chapman from SEMA's Public & Government Affairs team breaks down the legislative challenges the industry faces and how her team is fighting to protect it. We also hear from leaders at TVS EUROGRIP, OE Wheels, DrivenEvidence, and Warrior Winches as they discuss product innovation, brand identity, technician safety, and why SEMA remains the best place for meaningful dealer connection.Whether you're a shop owner, manufacturer, or industry partner, this episode shows why staying plugged into events like SEMA helps you stay ahead of equipment trends, regulatory issues, workforce needs, and shifting consumer expectations.Here's a glimpse of what you'll learn: [01:12] Cory Brown on Point S, independent dealer advantages, and seeing real opportunities at SEMA[09:33] Karen Bailey-Chapman on legislative issues affecting the aftermarket and SEMA's advocacy priorities[15:32] Doug Kershaw on TVS EUROGRIP's growth and global tire market expansion[22:23] Lance Bullock on building wheel brands and the journey from salvage-yard scrubber to SEMA-award-winning president[28:14] Pam Oakes on ADAS standards, technician safety, and responsible repair practices[35:59] Greg Robinson on Warrior Winches' U.S. expansion and building dealer relationships at SEMAResources mentioned in this episode:Tread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInSEMA WebsiteCory Brown LinkedInPoint S Tire WebsiteKaren Bailey-Chapman LinkedInDoug Kershaw LinkedInTVS Eurogrip WebsiteLance Bullock LinkedInOE Wheels WebsitePam Oakes LinkedInDrivenEvidence WebsiteWarrior Winches USA LinkedInWarrior Winches USA WebsiteMeet the Leaders Featured in This Episode:Cory Brown owns four Point S retail locations in Rapid City, South Dakota, after growing from a single independent shop he purchased in 2008. A former Bridgestone/Firestone corporate manager, he believes in slow, steady growth built on real estate ownership and operational control. Cory values the Point S model for its independence, strong community feel, and member-owned advantages.Karen Bailey-Chapman leads SEMA's public and government affairs team, working at the state and national levels to protect the aftermarket through advocacy, education, and policy engagement. With deep experience navigating legislative environments, she focuses on preventing harmful regulations and ensuring lawmakers understand the industry's real-world impact. Her work plays a key role in shaping the future of the automotive aftermarket.Doug Kershaw oversees North American operations for TVS EUROGRIP, guiding the integration of Eurogrip and Super Grip brands across multiple off-road tire markets. With long experience in the OTR, agriculture, construction, and industrial segments, he helps expand the brand's presence through customer relationships and strategic product development. Doug uses events like SEMA to connect with dealers efficiently and share the company's global growth trajectory.Lance Bullock leads OE Wheels, 4Play Wheels, and Defiant Wheels, building on nearly 25 years in the aftermarket wheel business. Starting as a wheel scrubber in a salvage yard, he worked his way up to running award-winning brands recognized at SEMA for innovation and design. Lance is known for spotting talent, valuing hard work, and sustaining strong relationships with dealers and partners.Pam Oakes is the President of DrivenEvidence and a longtime automotive professional with deep roots in a multi-generation Detroit family of technicians. An ASE Master Technician and former shop owner, she now serves as an expert witness and industry educator, focusing on repair standards, ADAS procedures, and safety compliance. Pam advocates for technician excellence and responsible automotive repair practices.Greg Robinson leads North American business development for Warrior Winches, representing the family-owned UK brand as it expands into the U.S. consumer and industrial markets. With a background in sales and military service, he helps introduce Warrior's military-grade and industrial-strength winches to truck, Jeep, and trailer owners. Greg uses SEMA as the company's return platform to showcase new products and reconnect with dealers.Quotable Moments:“I want tire dealers to show up here at SEMA, because I think there's so much for them.”“There's something about moving the market when we show up in numbers.”“You don't know what you don't know and when you show up to something like this, you might have an epiphany.”“I don't think people who haven't been to SEMA really understand what they're missing.”“Coming here for four days will never be bad for your business.”Action Steps:Take advantage of events like SEMA: Use these gatherings to compare products, pricing, equipment, and programs firsthand.Stay informed on legislative issues: Follow SEMA's advocacy updates to understand how policy decisions impact your business.Explore product innovation: Look for tools, wheels, tires, and equipment that can give your shop or brand an edge.Prioritize technician training: Incorporate proper ADAS procedures and safety practices to protect both your techs and your customers.Watch the remaining SEMA 2025 episodes: More leaders and insights are on the way in Parts 3 and beyond.

G&T701 - Episode #164 - POWERED BY LAUER AUTO REPAIR - Nov 19th, 2025 - www.GunsAndThe701.comIn the chamber

G&T701 - Episode #163 - POWERED BY LAUER AUTO REPAIR - Nov 12th, 2025 - www.GunsAndThe701.comIn the chamber

G&T701 - Episode #162 - POWERED BY LAUER AUTO REPAIR - Nov 5th, 2025 - www.GunsAndThe701.comIn the chamber

The collision repair industry is evolving fast—ADAS technology, OEM compliance, and rising safety standards are reshaping how vehicles are repaired and calibrated. But as complexity grows, efficiency and trust have never been more important.In this episode, Matt DiFrancesco talks with John Voulgarakis, co-founder of Lightning Auto Service, about how his company is helping collision centers save 3.8–5.6 days per vehicle through innovation and precision. John shares his journey from technician to overseeing 160+ OEM-certified centers and explains how Lightning's approach—same-day service, self-scheduling, and detailed photo documentation—is redefining ADAS calibrations.He also discusses the critical role of education, process discipline, and legislative advocacy in ensuring shops not only meet OEM standards but also strengthen safety, profitability, and trust across the collision repair industry.Matt and John also talk about:(03:01) Why innovation and precision save shops 3.8–5.6 days per vehicle(04:22) How same-day service and self-scheduling streamline workflow efficiency(05:10) Why photo documentation improves transparency and trust(06:45) How John's journey from technician to leader shaped his approach to process and people(08:03) Why education and proper process drive both safety and profitability(09:27) How OEM compliance is becoming a business advantage, not just a requirement(10:18) Why collaboration with legislators and associations protects the industry's future(11:42) How Lightning Auto Service helps shops stay ahead of evolving repair standards(12:55) Why the future of collision repair depends on speed, accuracy, and accountabilityConnect With John VoulgarakisLinkedIn: https://www.linkedin.com/in/johnhv1991/Website: https://www.lightningautoservice.com/Email: john@lightningautoservice.comConnect With Matt DiFrancesco:matt@highliftfin.com(814)201-5855LinkedIn: Matt DiFrancescoLinkedIn: High Lift FinancialFacebook: High Lift Financial Instagram: @high_lift_financialYouTube: @highliftfinancialAbout the guest:John Voulgarakis began his career as an automotive technician and quickly advanced into estimating and management roles with local collision centers. His expertise expanded as he took on leadership roles overseeing more than 160 OEM-certified shops, ensuring strict compliance with manufacturer repair procedures. A strong advocate for precision and safety, John co-founded Lightning Auto Services alongside partners Christopher Fox and Aaron Bell. Their mission is to raise the bar for ADAS calibrations and OEM compliance—delivering repairs rooted in trust, quality, and an uncompromising commitment to doing the job right.Disclaimer:All information is obtained from sources deemed reliable, but not guaranteed. No tax or legal advice is given nor intended. Content provided herein or on our website should not be construed as an offer for investment advice or for securities, insurance, or other investment products. Investments involve the risk of loss and are not guaranteed. Consult a qualified legal, tax, accounting, or financial professional before implementing any investments or strategy discussed here.High Lift Financial is a DBA for DiFrancesco Financial Concierge, LLC.  Investment advisory services are provided through Cornerstone Planning Group, LLC, an independent advisory firm registered with the Securities and Exchange Commission.

Dale Sievwright joined Bruce & Gaydos to share his story of what happened when the microburst storm hit his business on Monday in Tempe.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Sherwood Cook II and Sherwood Cook III of Royalty Auto for an in-depth conversation at ASTA 2025. The trio highlights the importance of advocacy in the automotive industry, emphasizing honest communication and putting the customer's safety and best interests first. They discuss the current challenges facing independent shops, from the technician shortage to the escalating costs of tools and access to training, and explore ways to attract and retain the next generation of technicians.Timestamps: 00:00 "Safety Over Inconvenience Prioritized"05:41 "Rapid Channel Success Explained"11:12 "Sharing Training for Struggling Techs"18:27 "Passion for Lifelong Training"22:16 Micah's Creative Remote Control Hack30:24 Streamlined Auto Service Conversations35:31 "Assessing Vehicle Needs Insightfully"39:45 The Dilemma of Discounting43:11 "Practical Repairs Over Perfection"48:44 Passionate Mechanic's Reflection57:09 "Mentors, Survival, and Tool Humor"01:00:51 "First Tools and Truck Shop"01:04:14 Budget Tools vs Premium Quality01:08:34 Bought Used Scanner, Regret Depreciation01:14:47 Tech Industry Workforce Shortage01:22:30 Hands-On Summer Skills Camp Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithTheProsShop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Nicholas Lerubino, second-generation technician and lead tech at Mark's Auto Service in Gillette, New Jersey. Nicholas shares how caring deeply about customers and the industry brought both fulfillment and stress, detailing the emotional toll of serving skeptical clients and navigating challenging shop cultures. The conversation examines the importance of achieving a work-life balance in the automotive industry, the realities of technician burnout, and the significance of having a supportive network within the field.00:00 "Incriminated and Betrayed Heist"06:03 "Eric's Vital Support"07:25 Discovering Mario Rojas's Impact10:40 "Brief Courtesy Call Notification"15:26 Warranty Work Isn't Profitable17:15 "Leaving Due to Shop Culture"21:20 "Handling Employee Write-Up Concerns"24:08 "Gravy Work vs. Practical Skills"27:04 Failure to Follow Procedure28:59 Throttle Body Diagnosed in Minutes32:10 Fuel Leak and Code Issues37:06 "Balancing Business and Personal Life"40:06 "Expectations for Young Men's Work"42:58 "Prioritize Work Over Leisure"45:28 "Finalizing Paperwork Concerns"50:57 "Process Obsession's Daily Impact"54:04 Nearly Fatal Garage Door Incident55:08 Avoiding Dangerous Road Stretch58:20 Identical Specs Uncovered

G&T701 - Episode #161 - POWERED BY LAUER AUTO REPAIR - Sept 24th, 2025 - www.GunsAndThe701.comIn the chamber

G&T701 - Episode #160 - POWERED BY LAUER AUTO REPAIR - Sept 17th, 2025 - www.GunsAndThe701.comIn the chamber

G&T701 - Episode #158 - POWERED BY LAUER AUTO REPAIR - Sept 3rd, 2025 - www.GunsAndThe701.comIn the chamber

In this podcast episode, Tom, Michele and John talk about what Sherwood from Royalty Auto Service is doing for one of their customers. The customer got taken advantage of and paid way to much for a car that had problems, Royalty Auto didn't just fix her car, they helped raise money for her to use to buy a better car! Now they are taking her car shopping and they want to put her in touch with a financial advisor to help her manage the money everybody gave her. They are really going the extra mile to look out for her. Tom Michele and John talk about some of the things this customer could do with the money to keep it safe, make it grow and improve her life. This is an example of how social media can be used for good. What a story.

GAT701 - Episode #156 - POWERED BY LAUER AUTO REPAIR, Bismarck - Aug 20th 2025 - www.GunsAndThe701.comIn the chamber

GAT701 - Episode #155 - POWERED BY LAUER AUTO REPAIR, Bismarck - Aug 13th 2025 - www.GunsAndThe701.comIn the chamber

The auto repair industry is dominated by men. But on Madison’s northside, Dutch’s Auto Service veers from that reality. As Christina Lieffring tells us, the women-owned auto repair shop may be unique but it faces universal struggles in a changing industry.

Joe Tomarchio Jr. is a Managing Director at FOCUS Investment Banking, where he specializes in helping auto service businesses scale and prepare for acquisition. Before joining FOCUS, Joe co-founded and scaled a 26-location tire and auto service chain, generating over $50M in revenue before selling it to Monro. With over 65 major acquisitions under his belt, he is one of the most seasoned professionals in the industry. Joe now consults for private equity firms and dealers seeking exponential growth or strategic exits. In this episode… Auto service businesses often undervalue their labor, hurting both profitability and employee retention. Many operators struggle with hiring because they don't charge enough to offer competitive wages or create appealing work environments. How can owners realign their pricing and culture to build a more sustainable and attractive operation? According to Joe Tomarchio Jr., who leads strategic growth initiatives for FOCUS Investment Banking, the key lies in charging what you're worth and investing that revenue back into your team. By adjusting labor rates and responding rapidly to cost increases, Joe helped transform underperforming stores into profitable ones. His four-pillar hiring approach focused on attitude, enthusiasm, work ethic, and moral compass fosters loyalty, high standards, and accountability. On this episode of Gain Traction, Mike Edge welcomes Joe for a discussion about strategic pricing, acquisitions, and creating a workplace where technicians and staff want to stay. Joe shares his leadership principles, anecdotes from his time at Monro, and actionable advice for shop owners looking to grow, sell, or simply survive in today's competitive market. Here's a glimpse of what you'll learn:  [02:04] The journey from one store in Baltimore to a $50M tire and auto service empire [06:22] Why Joe Tomarchio Jr. focused solely on acquisitions for the last 8 years at Monro [08:05] The link between low labor rates and hiring challenges in auto shops [09:15] Why paying employees well is essential for customer satisfaction and retention [15:06] Joe's customer service philosophy: empower frontline staff with $500 autonomy [16:50] Why allowing employees to make mistakes is crucial for growth [18:01] The four pillars Joe used for hiring: enthusiasm, attitude, work ethic, and moral compass [29:26] Joe's current work at FOCUS Investment Banking helping dealers grow or exit Resources mentioned in this episode: Joe Tomarchio Jr. on LinkedIn FOCUS Investment Banking  Richard Balan on LinkedIn Raven Truck Accessories Robert Gross obituary  Mike Edge on LinkedIn Tread Partners Quotable Moments:  “If you can't charge enough, you can't pay enough — and then you can't retain the right people.” “Pay more, but demand more. I strive for perfection and settle for excellence.” “To beat me, you have to eat me. If I haven't won, the war isn't over.” “You pay peanuts, you get monkeys — and monkeys don't deliver superior service.” “I know the top 10% and the bottom 10% of my team. Guess which one you don't want to be?” Action Steps:  Raise your labor rates now: Don't wait for inventory to turn — adjust pricing as soon as costs increase. Invest in your team: Pay above market rate to attract and retain top technicians and managers. Screen for character, not just skill: Use the four pillars — attitude, enthusiasm, work ethic, and moral compass — as your hiring filter. Empower store managers: Give them financial autonomy to resolve customer issues quickly and effectively. Lead from the field: Spend time in your stores to connect with employees and understand operational challenges firsthand. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Esto es un extracto de la Tertulia de AutoFM que se emite cada jueves en Onda Cero En este episodio charlamos con Conchi García y Carlos Magaña, responsables de la red de talleres TotalEnergies Quartz Auto Service en España. Una red que ya cuenta con casi 400 centros en todo el país, y que se ha consolidado como una de las mejores opciones para cuidar tu coche con total confianza. Hablamos sobre qué ofrece esta red, cómo garantizan la calidad en servicios de mantenimiento, mecánica, chapa y pintura, y por qué cada vez más conductores eligen sus talleres. Tecnología, formación, cercanía y profesionalidad al servicio del cliente. Si estás buscando un taller en el que puedas confiar de verdad, este episodio te interesa. Todos los podcast: https://www.podcastmotor.es Twitter: @AutoFmRadio Instagram: https://www.instagram.com/autofmradio/ YouTube: https://www.youtube.com/@AutoFM Contacto: info@autofm.es

Thanks to our Partners, NAPA TRACS, and Today's Class Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success. Tim Iezzi, Iezzi's Auto Service, Reading, PA Ira Waldman, Mallue's Automotive, Manasquan, NJ Watch Full Video Episode TST Big Event 2025: https://www.tstseminars.org/ "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com Guest Introductions (00:00:00) Training Class Announcement (00:02:04) Class Focus Discussion (00:03:16) Investment in Training (00:05:07) Hands-On Learning Approach (00:05:47) Understanding Good vs. Bad Data (00:08:40) Foundation of Skills (00:10:48) Target Audience for the Class (00:12:01) Electricity Basics Requirement (00:12:14) Limitless Potential of Labscopes (00:13:10) Remote Refresher Training (00:14:00) Career Pathing and Continuous Education (00:15:16) Testing Techniques for Diagnostics (00:16:32) Supporting Students Post-Class (00:17:12) Creating a Comfortable Learning Environment (00:20:10) Assessments in Training (00:22:18) Hands-On Labs as Assessment (00:24:30) Accountability in Learning (00:26:22) Engaging Shop Owners in Training (00:27:46) Incentives for Technicians (00:27:58) Upcoming Training Classes (00:28:31) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook:

In today's episode, you'll learn about the following stories...Attendee registration for the 2025 SEMA show opens online on April 28th, offering early registration discounts before June 27th.The market share of replacement parts in the light vehicle aftermarket has declined, while accessories, tools, and equipment have experienced significant growth.California surpasses 178,000 public and shared private EV chargers statewide, marking a milestone in EV infrastructure.The Alliance of Automotive Service Providers of New Jersey celebrates young technicians with awards to support their career growth.Bosch is expanding its Auto Service franchise into several U.S. states, aiming for future growth in the automotive sector.Todd Hack has retired as Executive Vice President of Sales and Marketing at Mavotech LP, concluding a notable career.SEMA and PRI are collecting industry feedback on the impact of new tariffs, which affect various automotive parts and materials.Entries are now open for the 2025 Motor Top 20 Awards to recognize innovation in the automotive industry.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Tim Iezzi, owner of Izzy's Auto Service, and Ira Waldman, part-owner of Malou Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it is affecting the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked basic skill that can drastically improve diagnostic accuracy. They also delve into the geographical differences in how shops operate, with a particular focus on the fast-paced, often cutthroat environment of the Northeast versus other regions. For insights on enhancing shop operations and understanding broader industry trends, tune into this enlightening episode!00:00 "Online Training for Professional Growth"09:03 Reading and Skimming Skills Benefit12:29 Navigating Client Communication Challenges18:53 Diagnostic Efficiency vs. Over-Testing24:57 Beware Tech Tunnel Vision31:28 Trust and Ethical Balance Dilemma35:28 "Job Security Concerns Raised"37:55 High Payroll Strains Family Business43:50 Business Contingency Planning Concerns52:50 Dad's OnlyFans Skit Hilarity55:45 "Vegas Aftermarket Lips Critique"01:00:09 Continuous Diagnostic Work Flow

Send us a textEmail Lennie at lennielawson2020@gmail.com

Jim Richards is the National Co-op Recruitment Manager at Point S, travelling extensively throughout the US to meet with independent tire dealers with the goal of educating them on the benefits of joining Point S — increased buying power and support from a national network. Mickie Segotta is the Owner of Point S American Tire in Gallup, New Mexico. Mickie took over the business from her stepfather, who passed away in 2021 — honoring her stepfather's legacy by running the business with the same dedication and commitment to her employees. Kolby and Tia Clay are the Co-owners of Junction City Point S Tire and Auto Service in Junction City, Oregon. Although Kolby is a first-generation tire store owner, he purchased the facility from a family friend who had operated a tire store for 50 years, leading him to feel like a fourth-generation owner. Brandon Haltiwanger is the Owner of Forrest's Tire Service and Point S in Johnston, South Carolina. Brandon has a diversified background in the construction industry, including expertise in project management, budgeting, and contract negotiation. Ed Tuck is the Owner of TNT Tire Point S Auto Service in Tacoma, Washington. Ed's father joined Point S in 1984, making their family one of the earliest members of the cooperative. He has been involved in the tire industry since he was 12 years old.  Tony O'Billovich leads in-house consulting for the Master Shop Program at Point S, where he coaches independent Point S members. Tony believes in a “win together” mentality and stresses the importance of employee growth to achieve success for everyone. Jeremy Smith is a second-generation business owner and operator of two Wasatch Tire and Service Point S locations in Utah, as well as six Steve's Automotive Specialist shops. Jeremy believes in the value of local businesses and building relationships with customers. David Priddy owns David's Discount Tire in Haskell, Oklahoma and has been a member of Point S for almost ten years. He values the buying power, marketing, and family-like relationships that the Point S organization offers. Jeff Tucker is the Chairman of Point S and CEO of Triple T Tire in Western Tennessee. He hopes to grow the Point S revenue base to 500 stores in all 50 states, building value for independent dealers looking for a franchise. Joe Moore is the Vice President of Purchasing for Point S. He manages the relationships with vendor partners, working to bring good buying prices and programs to the members. Joe also works to create avenues for members to promote their products through the organization. In this episode… The tire industry can be a challenging landscape for independent dealers, with many facing the pressures of larger corporations and acquisitions. What benefits can a co-op organization like Point S provide to these independent businesses? According to Jim Richards, Mickie Segotta, Kolby and Tia Clay, Brandon Haltiwanger, Ed Tuck, Tony O'Billovich, Jeremy Smith, David Priddy, Jeff Tucker, and Joe Moore — attendees of this year's Point S Tire Conference — Point S offers independent tire and service dealers the opportunity to join a group that provides them with the buying power of a large organization while still maintaining their independence. Members benefit from networking opportunities with like-minded people, access to marketing and point-of-sale materials, better warranties for customers, and a supportive family-like environment. The organization also provides in-house coaching and vendor relationships, fostering a sense of community and shared success. On this episode of Gain Traction, join host Mike Edge at the Point S Tire Conference, where he speaks with Jim, Mickie, Kolby, Tia, Brandon, Ed, Tony, Jeremy, David, Jeff, and Joe about how Point S provides a family environment, purchasing power, and coaching for independent tire dealers — all while fostering a sense of community and shared success among members. Here's a glimpse of what you'll learn:  [02:19] The power of numbers for independent tire dealers [03:21] Why joining a tire cooperative network is beneficial [12:28] How Point S helps independent tire dealers thrive [17:08] Insights from in-house consulting for tire shops [19:14] How Point S supports growth and success for members [23:12] Why Point S feels like a family to members Resources mentioned in this episode: Jim Richards on LinkedIn  Brandon Haltiwanger on LinkedIn Ed Tuck on LinkedIn Jeff Tucker on LinkedIn Joe Moore on LinkedIn Point S Tire Triple T Tire Forrest's Tire Service Mike Edge on LinkedIn Tread Partners Quotable Moments:  "There's power in numbers. When we come in, we're basically telling them, ‘you're not alone, join the group'." - Jim Richards "I promised to take care of them and I promised to keep it going. Those guys — they are the reason I can sleep at night." - Mickie Segotta “You cannot do it on your own unless you have some kind of help.” - Kolby Clay  "It helps the independent tire dealer not be so much alone anymore." - Brandon Haltiwanger "We're like one big family that really looks after each other and wants to help each other out." - Ed Tuck Action Steps:  Expand your network: Engage with industry conferences and events to connect with peers and thought leaders.  Leverage cooperative buying power: Consider joining a cooperative or buying group to increase your purchasing power without losing your independence.  Foster a family-oriented workplace: Cultivate a supportive, family-like environment within your team to enhance job satisfaction and loyalty.  Utilize in-house consulting services: Take advantage of in-house consulting programs to improve your business operations.  Build long-term vendor relationships: Invest in building long-term relationships with vendors to ensure reliability and consistency in your supply chain. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Dustin Dobbs is the President of Dobbs Tire & Auto Centers, a family-owned business headquartered in St. Louis. Under his leadership, Dobbs Tire & Auto Centers has expanded to over 50 locations across Missouri, Illinois, and Texas. Dustin was immersed in the family business from a young age, instilling in him a strong work ethic and commitment to the company's culture and values. He believes in empowering employees rather than micromanaging them. Hunt Demarest is a Senior Accountant at Paar, Melis & Associates, an accounting and tax firm specializing in automotive repair shops. He believes that accounting should always be made easy to understand for business owners. Hunt also hosts the Business by the Numbers podcast, where he shares financial advice and accounting insights. Walter Lybeck is the CEO of Point S Tire and Auto Service, a member-owned cooperative with hundreds of independent tire dealers across the country. He believes in building relationships and camaraderie among employees. Walter stresses the importance of saying "yes" to opportunities, even when hesitant, and turning those opportunities into successes. Steven Fafel is co-founder of AutoOps, an online scheduling tool that integrates with most shop management systems. Steven believes that all marketing efforts in a shop should include the option for online scheduling. He also believes that good customer service is key to customer retention, even more than online scheduling. Ron Dolan is the President of Sailun Tire North America. He believes the key to success in sales is connecting with people, telling the truth, and treating them the way you want to be treated. Ron worked his way up in the industry by proving himself as a salesman, earning the trust of his customers with honesty — even turning down sales if he didn't believe in a product. In this episode… The tire and auto repair industry is a competitive market where businesses are constantly looking for ways to stand out and attract customers. How can shops build a loyal customer base and achieve long-term success in such a demanding industry? According to Dustin Dobbs of Dobbs Tire & Auto Centers, Hunt Demarest of Paar, Melis & Associates, Walter Lybeck of Point S Tire, Steven Fafel of AutoOps, and Ron Dolan of Sailun Tire North America, the keys to success in the tire and auto repair industry include exceptional customer service, employee empowerment, transparent and honest sales practices, and a focus on building long-term relationships rather than just chasing quick profits. On this episode of Gain Traction, Mike Edge looks back at conversations from past episodes that featured Dustin, Hunt, Walter, Steven, and Ron. Listeners will learn how these industry leaders have achieved remarkable success in the tire and auto repair industry by focusing on company culture, customer retention strategies, the importance of online scheduling, analyzing gross profit per hour, and the power of building strong relationships with both customers and employees. Here's a glimpse of what you'll learn:  [02:05] How employee appreciation impacts long-term business success [04:28] Effective pricing strategies based on convenience over competition [06:02] The benefits of relationship-oriented business purchases over price-focused ones [07:33] How deep customer relationships can be created from going above and beyond [09:46] The role of after-hours touchpoints in converting and retaining customers [10:36] How offering scheduling flexibility enhances customer experience and loyalty [11:58] The power of transparency and honesty in B2B sales for lasting partnerships [14:28] Why nurturing B2B relationships provides enduring sales success Resources mentioned in this episode: Dustin Dobbs Dobbs Tire & Auto Centers Hunt Demarest on LinkedIn Paar, Melis & Associates Walter Lybeck on LinkedIn Point S Tire Steven Fafel on LinkedIn AutoOps Ron Dolan on LinkedIn Sailun Tire North America Mike Edge on LinkedIn Tread Partners Quotable Moments:  “You have to empower your people. You have to let them know that you were supporting them.” - Dustin Dobbs “Margins are back up because they'll be upfront with the customer. Hey, you know what? It's here. It needs tires. We can put it on there. No, I'm not going to kill you on the price, but you also aren't looking for cut-rate prices.” - Hunt Demarest “When everyone's in it for the group, and they're not in it for the self, then it creates a much deeper fabric.” - Walter Lybeck “Every single piece of marketing that you do should at least provide the option for a customer to schedule online.” - Steven Fafel “When you're in B2B sales — I've always been in long-term relationships. I've had relationships with people for 20 years. So it's a long game, where other types of sales, it's about closing very quickly.” - Ron Dolan Action Steps:  Empower your employees: Encouraging employee autonomy fosters a culture of innovation and professional growth. Maintain core company traditions: Maintaining traditions boosts employee morale and strengthens corporate culture. Prioritize relationship building over price: Building strong customer relationships leads to loyalty and repeat business, overshadowing the lure of competitive pricing. Leverage online tools for customer convenience: Offering online scheduling and other convenient digital interactions meets modern customer expectations. Practice honest and transparent salesmanship: Honesty plays a key role in long-term partnerships and trust-building within B2B relationships. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach. Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients. Cecil Bullard, President of the Institute for Automotive Business Excellence. Cecil's previous episodes HERE. Vic Tarasik, CEO of Shop Owner Coach. Vic's previous episodes HERE. Dave Schedin, CompuTrek Automotive Management Systems. Dave's previous episodes HERE Show Notes Watch Full Video Episode Institute Summit, February 6th-8th, 2025, in Amelia Island, Florida: https://www.wearetheinstitute.com/summit Significance of Professionalism (00:02:44) Transitioning to a Professional Service Center (00:03:24) Perception of Value in the Industry (00:04:11) The Importance of Trust and Knowledge (00:06:16) Subjectivity of Professionalism (00:08:15) Circumstantial Professionalism (00:09:19) Investing in Training (00:11:29) The Role of Profitability (00:12:52) Continuous Improvement (00:13:25) Customer Expectations (00:14:39) Self-Care for Service Providers (00:16:41) Shop as a Living Entity (00:18:08) Training for Automotive Teams (00:20:55) Labor Rate Considerations (00:21:54) Understanding Business Responsibilities (00:22:00) Liability in the Automotive Industry (00:23:50) Insurance and Certification Issues (00:25:06) Employee Compensation and Profitability (00:26:09) Generational Challenges in Workforce Management (00:26:30) Professionalism in the Industry (00:27:17) Government Regulation Predictions (00:28:58) Self-Discovery Through Questions (00:29:36) Reframing Expenses as Investments (00:30:33) The Importance of Continuous Learning (00:35:40) Perceptions of Professionalism (00:39:07) Perspective on Growth (00:41:38) Humility in Business (00:42:21) Value of Professionalism (00:44:24) Mindset Shifts in the Industry (00:47:08) Abundance vs. Scarcity Mindset (00:48:28) Addressing Technician Shortages (00:51:34) Top Shops and Recruitment (00:54:14) Thanks to...

Tim Winkeler, President & CEO of VIP Tires & Service, joins us to discuss how they prioritize relationships in building their shop culture. VIP Tires & Service has used staff feedback to drive improvements, learning valuable lessons along the way. These include the power of feedback, the importance of closing the feedback loop, and focusing on long-term company health.View the view version of the podcast on YouTubeAbout Our Guest:Tim WinkelerPresident & CEO, VIP Tires & ServiceTWinkeler@vipauto.comAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.Connect with us on social: Facebook Instagram Twitter LinkedIn YouTube TikTok

Thanks to our Partner, NAPA Auto Care Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques. Uwe Kleinschmidt, CEO, AutotechIQ Krista Erickson, VP of Client Services and Marketing, AutotechIQ Show Notes Watch Full Video Episode Shifting Customer Expectations (00:01:19) Measuring Customer Engagement (00:02:12) Case Study on Service Advisors (00:03:27) The Role of Visual Aids (00:10:11) Empowerment Through Information (00:11:34) Building Trust with Customers (00:15:39) Standardizing Job Names (00:16:01) Declined Jobs Analysis (00:17:04) Actionable Transparency (00:18:21) Creating Urgency in Customer Interactions (00:21:51) Marketing Strategies for Service Offers (00:22:23) Follow-Up on Declined Services (00:23:07) Effectiveness of Visual Aids (00:23:29) The Brittany Process (00:25:31) Customer Education Through Layman's Terms (00:26:49) Work-Life Balance Challenges (00:29:35) Rebranding Technicians (00:31:35) Effective Communication in Service Advising (00:32:30) Growing the Certified Shop Network (00:34:00) AutoTechIQ DNA Concept (00:35:52) Importance of Preventative Maintenance (00:36:54) Technology's Role in Customer Engagement (00:37:39) Redefining Service Advisor Roles (00:39:13) Benefits of Specialized Roles in Shops (00:40:11) Introduction to New Generations of Listeners (00:41:35) Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn:

Beth Barron is Modern Tire Dealer's reigning Tire Dealer of the Year. And in the 30-plus years she's been working at Chabill's Tire & Auto Service, the business has undergone plenty of changes. Barron isn't afraid of change, and shares four key decisions that have helped propel Chabill's Tire & Auto Service into a more profitable and efficient operation. Learn from her award-winning style on this episode of The Modern Tire Dealer Show. 

Matt Eckman, COO, and Sara Presutto, HR Director of Big Brand Tire & Service, discuss how the company has grown to 230 locations while prioritizing customer service and employee care. Big Brand promotes from within, as seen in Matt's journey from tire tech to COO. Learn about their referral program, how the company's vision drives growth, and how management stays connected across locations through their “How's it Going” assessment.View the view version of the podcast on YouTubeAbout Our Guests:Matt EckmanCOO, Big Brand Tire & Servicematt@bigbrandtire.comSara PresuttoHR Director, Big Brand Tire & Servicesara.p@bigbrandtire.comAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.Connect with us on social: Facebook Instagram Twitter LinkedIn YouTube TikTok

Don Detore, Editor at Tire Business, oversees the daily editorial operations of Tire Business, the leading trade magazine for the tire industry published by Crain Communications. Don also has experience as a managing editor, adjunct professor, and executive editor. Clint Young, President and Chief Operating Officer at Point S Tire and Auto Service, has been with the company for almost 10 years. Clint's role focuses on creating growth and improving the member experience at Point S Tire, which has more than 350 points of sale across the US. Doug Kershaw is Head of Operations at Ferentino Tire USA, with a proven history of developing and executing strategic initiatives. He previously served as Executive Vice President of KAL Group and as President - USA of BKT Tires, where he generated over $700K in sales in the first 2 months.  Melanie White, CEO at Hellwig Suspension Products, is the fourth generation leader of the family-owned business. She also serves on industry committees, demonstrating her leadership and dedication to the automotive aftermarket sector. Scott Bishop, Vice President of Independent Channel Sales at Sailun Tire Americas, has over 20 years of experience in the tire industry. Scott joined Sailun in August 2024 after spending five years at Falken Tire in various sales roles. In this episode… The automotive industry thrives on relationships, innovation, and timely information. How do industry leaders leverage events like SEMA to strengthen their businesses and stay ahead in a rapidly evolving market? Don Detore from Tire Business, Clint Young from Point S Tire and Auto Service, Doug Kershaw from Ferentino Tire USA, Melanie White from Hellwig Suspension Products, and Scott Bishop from Sailun Tire Americas all agree that SEMA serves as a crucial hub for networking, showcasing products, and staying informed about the latest trends. They emphasize the importance of face-to-face interactions with partners, customers, and peers from around the world. This annual event provides a unique opportunity to establish new connections, reinforce existing relationships, and gain insights into emerging technologies and market demands, all of which are vital for business growth and adaptation in the automotive sector. On this episode of Gain Traction, join Mike Edge at SEMA, where he chats with Don, Clint, Doug, Melanie and Scott about the importance of industry relationships, the global reach of tire organizations, the role of trade shows in product showcasing, and the value of timely industry news. They discuss how SEMA facilitates networking, product launches, and staying updated on automotive trends. Here's a glimpse of what you'll learn:  [03:48] How Tire Business breaks and expands on industry news [05:48] The value of SEMA as a relationship-building platform [07:25] The scale of Point S Tire's operations and impact on the tire and auto industry globally  [09:25] How SEMA inspires with new technology and lifelong friendships [13:31] SEMA's role in showcasing products and building connections [16:13] SEMA: A week for networking and impactful meetings Resources mentioned in this episode: Don Detore on LinkedIn Tire Business Clint Young on LinkedIn  Point S Tire and Auto Service  Doug Kershaw on LinkedIn Ferentino Tire USA Melanie White on LinkedIn Hellwig Suspension Products Scott Bishop on LinkedIn Sailun Tire Americas SEMA Show 2024 Mike Edge on LinkedIn Tread Partners Quotable Moments:  "SEMA is important to us because we like to establish, maintain, and promote our relationships with everybody in the industry." - Don Detore "The owner gets to keep their name, they keep doing business as they normally would. They just get all the benefits of a much larger organization." - Clint Young “I just saw one guy I hadn't seen in five years. Really, really good to be back here, and I really do like the show.” - Doug Kershaw "SEMA is this great place that we get to show off our products. We get to connect with our customers." - Melanie White "Things are still bought and sold with relationships. This is a great week to be here." - Scott Bishop Action Steps:  Partner with leading industry publications: Elevate your platform by aligning with established authorities in your industry. Develop a unique series of informational content: Provide your audience with specialized knowledge and keep them engaged over time. Focus on relationships and networking at industry events: Facilitate new partnerships and strengthen existing connections. Emphasize prompt and in-depth news reporting: Keep your audience informed and position your platform as a go-to resource. Encourage innovation and showcase new products at industry shows: Highlight your progressive approach and commitment to industry advancements. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience. George Reynolds, Stress Free Auto Care Jimmy Bearden, Christian Brothers Automotive - Happy Valley, Glendale, AZ Gerald Martin, Martin's Auto Service, Anna, Illinois. Bill DeBoer, DeBoer's Auto Sales & Service. Listen to Bill's podcast episodes HERE. Show Notes Watch Full Video Episode Importance of Workflow (00:03:51) Role of Service Advisors (00:05:16) Challenges in Customer Communication (00:08:13) Intake Forms and Information Gathering (00:10:02) Timers for Customer Updates (00:11:15) Maximizing Workflow Efficiency (00:12:10) Customer Relationships and Wait Times (00:14:06) Customer Confidence and Workflow Success (00:16:41) Loaner Cars and Their Impact (00:17:09) Incentives for Timely Returns (00:19:06) Communication and Workflow Efficiency (00:22:57) Customer Communication Strategies (00:26:21) Managing Customer Expectations (00:28:53) Internal Messaging Systems (00:30:15) Documentation and Tracking (00:32:13) Communication Styles Across Generations (00:34:13) Workflow Challenges (00:37:37) Parts Management Efficiency (00:38:25) Streamlining Part Flow (00:39:33) Key Management Efficiency (00:42:00) Quality Control in Service (00:44:31) Team Culture and Client Experience (00:46:59) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black's Tire & Auto Service and David Boyes from Today's Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a "puzzle master," tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry. Dewain DeGarmo from Black's Tire & Auto Service David Boyes, President of ‘Today's Class”  An online learning organization that has been supporting the automotive industry for more than 20 years. David's previous episodes HERE Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Managing a Large Team (00:02:37) Challenges of Change (00:03:28) Joy in Team Development (00:04:14) Dwayne's Journey in the Industry (00:04:31) Becoming the Puzzle Master (00:06:05) Training Evolution (00:08:14) Competitive Training Environment (00:09:29) Unique Prizes in Training (00:11:05) Wrestling Belt as a Prize (00:11:21) Measuring Team Performance (00:12:05) Daily Training Consistency (00:14:06) Dashboard Insights (00:15:10) Building a Training Portal (00:16:02) Aggregating Training Resources (00:16:48) Challenges of Local Training Attendance (00:19:12) Balancing Work and Training (00:20:23) TPMS Training Insights (00:21:06) Generational Work Ethic Discussion (00:22:05) Microlearning for Team Training (00:22:21) Identifying Training Gaps (00:23:01) Investment in Training (00:24:25) Balancing Training Opportunities (00:26:15) Cultural Integration of Training (00:29:00) Importance of Communication Tools (00:32:45) Team Engagement Challenges (00:35:01) Culture of Continuous Learning (00:35:08) Incremental Improvement (00:36:14) Personal Ownership of Knowledge (00:36:29) User Motivation for Training (00:36:47) Boosting Training Scores (00:37:11) Conferences and Learning Retention (00:37:35) Custom Training Requests (00:39:58) Thanks...

Thanks to our Partner, NAPA Auto Care Welcome to a special milestone episode of "Remarkable Results Radio," hosted by Carm Capriotto. As we celebrate our 1000th episode, we're not only reflecting on the incredible journey we've taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo's, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts. Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests. This episode is more than just a celebration—it's a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You've helped shape the conversations that have led to these key takeaways. Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo We gathered episodes based on each of the 12 strategies. Find them on our Collections page HERE. Show Notes Watch Full Video Episode Download the full copy of 'The Top 12 Success Strategies from Professional Auto Service Ceo's': remarkableresults.biz/ceo Thanks to our Partner, NAPA Auto Care Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List:

All college football fans in WV are miserable after the weekend. Brad Howe stops by to discuss. Plus, why the owners of Shorty Anderson's Auto Service are balking at an easement deal with MUB. 

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, join the discussion about the unparalleled camaraderie, local business support network, lifestyle changes, and management strategies shared among automotive business peers. These automotive industry leaders showcase the value of having a contingency plan and the impact of personal and professional transformations over the years. Mark Bergasse, Mark's Auto Service, Ontario Glen Colling, Eastside Auto Service, Ontario Carlo Sabucco, Sil's Complete Auto Care Centre, Ontario, Carlo's previous episodes HERE. Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ RR 341: Friends First-Competitors Second: https://remarkableresults.biz/remarkable-results-radio-podcast/e341/ Mark's Heart Attack Incident (00:02:29) The Impact of Local Networks (00:05:38) Competitive Yet Collaborative (00:06:49) Shared Customers and Support (00:09:10) Leadership and Team Dynamics (00:10:00) Changes After the Heart Attack (00:11:30) Mark's Recovery and Moving (00:16:49) Implementing Systems (00:19:07) Continuity Planning (00:20:10) Personal and Corporate Wills (00:21:02) Importance of Coaching (00:21:47) Marketing Passion (00:24:41) Team Acknowledgment Practices (00:26:11) Balancing Strengths and Weaknesses (00:29:59) Long-term Business Goals (00:30:50) The Family Business Legacy (00:31:53) Future Ownership Plans (00:32:19) Unique Relationships Among Shop Owners (00:32:43) Depth of Trust in Business (00:33:13) Importance of Personal Connections (00:34:41) Trust as a Foundation (00:35:54) Lifestyle Changes After Health Scare (00:36:59) Navigating Dietary Restrictions (00:37:38) Cooking Tips and Culinary Adventures (00:39:06) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team...

Kermit Pridemore is Co-owner of Smoky Hill Auto Service in Aurora, Colorado, bringing years of family business experience into his own venture. Kermit's approach to business is heavily influenced by his father's lessons on identifying important priorities, championing impeccable customer service and trust-building in the automotive industry. With a keen interest in multi-store operations and staff training, he aims to expand his business while maintaining high service standards. He is also a coach, involved in peer groups and provides SWOT analyses nationwide. Kermit is dedicated to improving the reputation of auto services by focusing on genuine customer care. In this episode… The automotive service industry thrives on trust and relationships between businesses and their customers. How can auto service shops build and maintain this trust while providing exceptional service? According to Kermit Pridemore of Smoky Hill Auto Service, building trust with customers is paramount. He emphasizes the importance of being honest, taking care of people, and offering advice without pressuring them to make immediate repairs. Kermit believes in creating a relational experience for the customer rather than a transactional one, focusing on community trust and delivering the highest level of service in the industry. On this episode of Gain Traction, Mike Edge chats with Kermit about his family's history in the auto service industry, the story of how he met his wife, and his approach to running Smoky Hill Auto Service. They discuss the importance of soft skills in customer service, learning from successful businesses outside the automotive industry, and Kermit's plans for future expansion. Here's a glimpse of what you'll learn:  [01:29] How Kermit Pridemore's family business legacy shapes his approach to auto service [02:25] Kermit's daring story about how he met his wife [03:36] The importance of creating lasting relationships with customers for multi-generational business success [04:16] Why Kermit believes community trust is the cornerstone of a successful auto service business [11:19] How personalizing service based on customer needs leads to business growth [21:12] “One more,” Kermit's favorite motivational tactic [28:06] Expansion plans and the road ahead for Smoky Hill Auto Service Resources mentioned in this episode:  Kermit Pridemore on LinkedIn  Smoky Hill Auto Service  Chris Barry on LinkedIn Independent Tire Dealer Group Mike Edge on LinkedIn Tread Partners Quotable Moments: “You start at the bottom; you work every single position in this company if you want to get to the top." "It's all about people. Why can't we look at what Walmart does, or what Chick-fil-A does?" "I'd say it is even more valuable, now that service is so much harder to find anywhere." "I left an outfit that had changed after it was sold because it turned into almost transactional versus relational." "The terminology my father uses quite often is, 'Hey guys, let's go do this. We can't screw it up any more than the people we've worked for.'" Action Steps: Identify what is the most important task at the moment: Prioritizing tasks helps maintain focus and prevents being overwhelmed. Establish trustworthiness in your business operations: Trust is the backbone of customer retention. Embrace and maintain high standards across all business locations: Consistency ensures customer satisfaction and sets the stage for expansion. Personalize services based on customer needs and expectations: Adapting services based on customer profiles can lead to business growth. Adopt the 'one more' philosophy in daily tasks: The idea of doing 'just one more' can result in significant incremental growth over time. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Eric Gill is the President and CEO of Gills Point S Tire & Auto Service. A seasoned entrepreneur, Eric masterminded the expansion of Gills Point S Tire & Auto Service from a solitary tire store to 71 locations across 24 years. His background includes a marketing and accounting degree, state tax return filing for Weyerhaeuser's corporate department and an impactful tenure as a manager for Target stores. At a young age, Eric pivoted to the tire industry through a merger that set the stage for his current success. In this episode… The tire and auto industry constantly evolves, with businesses needing to adapt and grow to remain competitive. How do some companies manage to expand from a single location to a large chain in this dynamic environment? According to Eric Gill of Gills Point S Tire & Auto Service, the secret to his business's growth lies in focusing on people and seizing opportunities. He emphasizes the importance of recognizing and nurturing talent from within, which allows for organic expansion by promoting capable individuals to managerial positions. Additionally, strategic partnerships and acquisitions, such as purchasing stores from retiring owners, have expanded the business while maintaining a strong team culture. This approach has enabled Eric to grow his business from a single store to a network of 71 locations over 24 years. On this episode of Gain Traction, Mike Edge welcomes Eric to discuss his journey from managing a single tire store to overseeing a network of 71 locations. The conversation touches on Eric's initial steps in the industry and his strategic approach to growth. They also explore the importance of company culture, mentorship, and the challenges of managing a rapidly expanding business. Eric shares how collaboration and shared values have been instrumental in his success in the tire industry. Here's a glimpse of what you'll learn:  [00:03] Eric Gill details his transition from filing tax returns to steering a multi-location tire business [02:32] How Eric's early family ties to the tire industry influenced his career [03:03] The valuable management and retail skills Eric honed working at Target [05:12] Eric's strategic approach to business growth and acquisition [10:43] The importance of creating opportunities for employees within an expanding organization [16:47] How Point S Tire's co-op model benefits independent tire dealers [23:34] The unconventional path to corporate growth and the down-to-earth moments that keep the tire business real Resources mentioned in this episode: Eric Gill on LinkedIn Gills Point S Tire & Auto Service Craig Bruneel on LinkedIn Phil Wick  Les Schwab  Nick Fox on LinkedIn  Northwest Retreaders Weyerhaeuser Nokian Tyres Mike Edge on LinkedIn Tread Partners Quotable Moments: “If you look back at the end of the day, week, or year, it's amazing how much stuff we do right.” “The door is always open, but I want everyone to find their own path.” “Enjoy all of it — enjoy that journey and create fun memories for everyone that's around you.” “Our focus is just making it fun and enjoying what we're doing.” “Once you take that leap of faith, the next steps aren't so scary.” Action Steps: Seek out seasoned professionals who can serve as mentors to learn from their wisdom and experience: This exposes you to invaluable insights and shortcuts which can help you avoid common pitfalls and achieve your goals more efficiently. Embrace a people-first approach to business, investing in relationships with both employees and customers: Strong relationships build loyalty and create a collaborative environment that can drive sustainable growth. Cultivate adaptability and a willingness to step outside your comfort zone, just as Eric transitioned from the corporate retail world to the tire industry: Being open to change can present unexpected opportunities that spark significant development in your career or business. Leverage your experience from other industries, applying those principles to build a successful model in a new field: Eric's retail expertise from Target enabled him to create an effective business and growth strategy for his tire stores. Identify and focus on your strengths while delegating tasks that are outside your expertise: Recognizing your strong suits and trusting others with tasks they are skilled at can improve your business efficiency and performance.

Brandon Tracey is the President and Co-owner of Bay Area Point S Tire & Auto Service, which he started working for at the age of 16, initially sweeping floors at Yingling Tire Service before it was acquired by Bay Area. Under his leadership, Bay Area Point S grew and became part of the Point S network, significantly expanding its buying power and industry influence. Brandon's success is built on a foundation of customer care and employee respect, values instilled in him from early mentors in the industry. He leads with a vision that prioritizes quality customer interactions over mere pricing competition. Brandon's motivational leadership style mirrors the proactive spirit he's fostered throughout his career. In this episode… The tire and auto repair industry faces a significant challenge with the low expectations customers have regarding service quality. How can businesses in this sector elevate their customer service to exceed these expectations and foster lasting relationships? According to Brandon Tracey of Bay Area Point S Tire & Auto Service, the key to addressing this issue lies in adopting a customer-centric approach that emphasizes hospitality and consistent communication. He suggests that businesses should focus on treating customers with respect and gratitude, ensuring they feel valued for choosing their services. By prioritizing customer satisfaction, maintaining open lines of communication, and leveraging tools like Google reviews to gauge and improve service quality, businesses can effectively raise the bar in an industry where customer service expectations are traditionally low. On this episode of Gain Traction, Brandon joins Mike Edge to discuss his journey from sweeping floors at Yingling Tire Service to becoming the co-owning Bay Area Point S Tire & Auto Service. They explore the importance of mentorship, the value of trade schools, and strategies for finding and nurturing talent within the industry. Brandon shares insights on transforming customer service expectations and emphasizes the significance of a hospitality-driven approach in tire and auto repair. Here's a glimpse of what you'll learn:  [1:29] How Retread, a program by Tread Partners, contributes positively to customer returns and business relationships [3:43] Brandon Tracey shares his journey from a floor sweeper to General Manager to Co-owner and President [6:35] The value of treating employees and customers well and how it impacts on business growth [7:56] How Brian's hands-on experience in various roles contributes to his understanding and leadership of the business [19:14] Why Bay Area joined Point S and how the network has provided an advantage to compete in the market [23:49] How Brandon's personal taste in movies reflects his interest in history and leadership [24:43] The importance of customer service and the principle of setting fair prices in the auto service industry [26:35] Why employee autonomy and creativity contributes to better business outcomes Resources mentioned in this episode:  Brandon Tracey on LinkedIn  Bay Area Point S Tire & Auto Service  Craig Bruneel on LinkedIn Bruneel Point S Tire & Auto Service Seth Sands on LinkedIn Goodturn Tire & Auto  Mike Edge on LinkedIn Tread Partners Quotable Moments: "I think a lot of people sometimes don't take that chance — that opportunity to learn from people, to take everything in.” "You can teach people tires, you can teach people everything about them, but you can't teach that work ethic." "We can be seven locations in Maryland, but we have the power of over 350 Point S dealers in the US." "Customers today are definitely different. They're all worried about, 'Are they going to call me when it's done? Are they going to keep me informed'?" "If they write me a big fat check, the least I can do is try to make them laugh today and walk them to their car." Action Steps: Prioritize customer service: Improving interactions and communication with customers can set your business apart, as satisfaction often outranks pricing concerns. Learn from industry veterans: Aspiring leaders can seek mentorship and absorb wisdom from established business figures for long-term career advancement. Embrace strategic partnerships: Joining networks like Point S can amplify your market presence and fortify your operational capabilities. Nurture employee autonomy: Granting team members the freedom to innovate can yield superior strategies and forge a stronger, more adaptable organization. Reinforce the value of work ethic: Recognize that beyond skills, cultivating a strong work ethic in employees is fundamental to delivering the exemplary service your customers deserve. Sponsor for this episode... This episode is brought to you by Tread Partners.  At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.  By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays. We've helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer's Auto Care Center bring extreme growth in paid leads, ROI, and searches.  So, what are you waiting for? Visit www.treadpartners.com or email info@treadpartners.com to learn more.

Business Spotlight: Houston's Top Mechanic: Joe Joe's Auto Service At Your Door - Call 346-288-4510 To Save Time and Speak with Joe Joe Auto. Get Directions: https://maps.app.goo.gl/PCjFSReTeqG7qrni9 Sure! Here are 10 discussion questions based on the episode "Joe Joe Auto - Houston's Best Automobile Service Near You" from the "We Don't PLAY" podcast: 1. Convenience and Service - How does Joe Joe Auto's service of driving to the customer add convenience, and do you think this business model could be effective in other cities? 2. Cost Efficiency - Joe Joe mentioned that his services can be more cost-efficient compared to traditional tow and mechanic services. Can you think of a situation where this service would be particularly beneficial? 3. Customer Trust - Favour emphasizes the importance of trust in choosing Joe Joe Auto. What elements are vital in building trust between a customer and an automobile service provider? 4. Emergency Scenarios - How crucial do you think it is to have a reliable contact like Joe Joe Auto for emergency car troubles? Can you share a personal experience where such a service could have helped you? 5. Communication and Transparency - Joe Joe highlights the importance of explaining issues and solutions to customers. How does transparency in communication impact customer satisfaction and loyalty? 6. Technological Integration - Joe Joe accepts payments through Zelle and texts for communication. How can integrating more technologies further improve his service? 7. Competitive Advantage - What do you think are the key competitive advantages that Joe Joe Auto has over traditional auto repair shops? 8. Risks and Challenges - What are some potential risks and challenges Joe Joe Auto might face with the mobile mechanic model? 9. Customer Education - Favour mentioned how Joe Joe advised him on checking the starter instead of replacing an alternator. How important is customer education in the automobile service industry? 10. Marketing and Outreach - What strategies can Joe Joe Auto employ to reach more potential customers in Houston, and how can positive word-of-mouth impacts his business growth? These questions can foster a deeper conversation about the unique value propositions and challenges of Joe Joe Auto's business model as discussed in the podcast episode. Keywords Joe Joe Auto, 9019 South Dairy Ashford, car repair, mobile mechanic, battery replacement, kickstarter repair, distance-based charges, Zelle payment, oil change, honesty, car parts, mechanical expertise, phone contact, text contact, email contact, Joseph Tany, tow truck alternative, Houston Texas, car starter, alternator, road assistance, car maintenance, mechanic shop, labor fees, car problem diagnosis, emergency repair, mobile car service, roadside assistance, automotive repair, customer service.

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am ...

Bumper to Bumper Radio, the car guys on KTAR, 92.3 FM in Phoenix, AZ, broadcast every Saturday from 11:00 am to noon. On this show, Curt ...

On this episode of Driving Insights, we explore the exciting frontier of mobile service in the automotive industry. Learn how this innovative approach is transforming vehicle maintenance and repair, offering unparalleled convenience and customer satisfaction. We delve into the technology and tools that make mobile service possible, discuss the challenges and solutions in implementation, and examine the economic and environmental impacts of this growing trend. Join us as we present case studies of successful mobile service operations and envision the future of fixed operations in the automotive sector. Episode 17 Homework - ⁠⁠Download --- Send in a voice message: https://podcasters.spotify.com/pod/show/m5ms/message

Join us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on the Service BDC (Business Development Center). Maria highlights common weaknesses that hinder effective communication in service departments, emphasizing the importance of building strong relationships with customers. She points out that newer and younger personnel often struggle when faced with complex customer inquiries related to service work, pricing, and timeframes, which can lead to missed opportunities and customer dissatisfaction.  Throughout the conversation, Maria provides valuable tips to address these challenges, emphasizing the significance of active listening, rapport-building, and effective questioning techniques. By recapping conversations, expanding on responses, and demonstrating understanding, service advisors can enhance the customer experience, increase appointment conversions, and foster continued engagement. Maria also shares key tactics to position service advisors as trusted problem solvers, focusing on value rather than price alone. By showcasing the process of diagnostics in a transparent and non-intimidating manner, advisors can instill confidence in customers and emphasize the importance of choosing their services. Furthermore, Maria discusses the use of AI technology to analyze customer interactions, flagging keywords related to common issues such as pricing concerns or competitor mentions. By leveraging AI insights to identify and address recurring problems, service departments can proactively coach and train staff for better outcomes, ultimately improving customer satisfaction and retention. Tune in to discover practical strategies and techniques to enhance service department communication, build customer relationships, and drive business success in the competitive automotive service industry. Contact Maria: mariamaleki@callrevu.com Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com  

Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation is a dose of grace and a good laugh.Strap in for tales that meander through the unexpected perks of our trade – rubbing elbows with the high and mighty, and snagging invites to the kind of events that make friends envious. Hear how we leveraged the little-known concept of 'goodwill' to transform customer loyalty into an art form. Whether you're eyeing a career in the automotive service industry or just love a good story, we've got insights and anecdotes that'll rev your engines and maybe even inspire your next career move. So come along for the ride with the two Cindys, and let's have a hoot exploring the twists and turns of life in the service lane.Join our Journey:Share this episode with a friendClick the plus to follow us on your podcast app and get automatic downloads of each episodeRate and Review us on Apple Podcasts Email us at Cindy@OnTheDriveTraining.comLinkedIn:   Connect on LinkedinFacebook:  Join us on FacebookHost:Cindy Lawrence713.299.2435Cindy@OnTheDriveTraining.comAtYourServcie-Drive.comIf You Need Fixed Ops Training…You Need Cindy! Co-Host:Ann Griffith561.346.1529AGriffith@WatermanBank.comCommercial  |  Residential  |  ConstructionWorldwide Lending Since 1992If You Need Money?… You NEED Ann!

Recorded Live from MACS (Mobile Air Climate Systems Association) 2024 Training Event & Trade Show, shop owner and MACS board member Tim Iezzi discusses his family's legacy in the business and his passion for air conditioning and being a perpetual student. Tim also shares his experiences in working alongside other local shops, particularly when specialized services are required. This spirit of mutual support and knowledge exchange is what propels the industry forward, ensuring that we all benefit from shared wisdom. Tim Iezzi, MACS Board Member, Owner of Iezzi's Auto Service, Reading, PA Show Notes Learn More About MACS (Mobile Air Climate Systems Association): https://macsmobileairclimate.org/ Engineering School Experience (00:03:24) Tim's experience in engineering school and its impact on his problem-solving skills in the automotive industry. Specialties in the Shop (00:04:08) Tim's passion for air conditioning and electrical problems, and the significance of drivability work. Industry Collaboration (00:08:10) The value of testing and the collaboration among industry professionals for the benefit of the automotive industry. MACS Board and Industry Representation (00:11:12) The role of MACS board members in representing different sectors of the automotive industry and advocating for industry concerns. Teaching and industry events (00:19:48) Tim's involvement in teaching A/C best practices and the importance of industry events. Networking and industry support (00:23:57) Discussion about the renaissance of industry support, the value of networking, and the sophistication of the automotive industry. Future of the industry and business (00:24:28) Insights into the future of the automotive industry, potential changes in refrigerants, and the future of Tim's auto service business. The evolving automotive industry (00:27:11) Tim's positive outlook on the future of the automotive industry, the impact of technology, and the professional level of the aftermarket. Thanks to our Partners, AAPEX and NAPA TRACS Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:

As a Service Advisor, are you constantly getting objections and declined repair opportunities? It's likely not a product knowledge issue. Chris Collins shares foolproof tips for overcoming customer objections in Auto Service by building trust and clarity from the first interaction. Find out the key to capturing lost sales while earning lifelong, high-paying devotees to your Service Department. 0:00 - 3:00 Will Chris be at NADA? 3:00 - 10:00 News 10:00 - 17:00 Chris Collins Masterclass 17:00 - 30:00 Smash Customer Objections #salestips #objections #servicemanagement  Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Tune in here to this Hump Day edition of the Brett Winterble Show!   Brett kicks off the program by talking about the potential impeachment of Secretary Alejandro Mayorkas, the latest Hunter Biden scandal and Aaron Rodgers' accusation of Jimmy Kimmel being on the Epstein List + North Korean dictator Kim Jong Un's latest threat to South Korea and Brett shares praise for Woodie's Auto Service.  In the second hour of the show we're joined by "The Coach," Matt Doherty for his weekly two-hour in-studio visit! Brett and Coach cover everything from Secretary of Defense Lloyd Austin to Jim Harbaugh's future.  We're joined by Dumisani Washington from the Institution for Black Solidarity with Israel to talk about antisemitism on college campuses.  Beth Troutman from Good Morning BT is also here for this Wednesday episode of Crossing the Streams. Brett, Beth and The Coach talk about Chris Christie dropping out of the Presidential race. See omnystudio.com/listener for privacy information.

In this episode of Startup Hustle, Matt and Lauren introduce Detroit's Top Startups. Tune in to discover the innovative ventures spearheading change across various industries, from digital security to construction and beyond.    Find Startup Hustle Everywhere: https://gigb.co/l/YEh5   This episode is sponsored by Full Scale: https://fullscale.io   Learn more about InnovateHER KC: https://www.innovateherkc.com   Meet all the Top Startups we've featured around the US: https://gigb.co/l/x1fD   Episode Highlights: Introduction to Detroit Top Startups episode (1:01) Canopy Security: Manufacturer of security cameras for trucks (1:38) Covertree: a better kind of manufactured home insurance (4:21) FairSide Network: Personal Wallet Theft Protection (6:33) Hush: Attack Surface Protection (9:35) JUDY SECURITY: Heart of Your Cybersecurity (11:49) Rivet Work: For a Better Construction Labor Management (14:15) RoboTire: Revolutionizing the Auto Service industry (16:25) Signal Advisors: Reinventing FMO (19:26) Tiicker: Intelligent Software Platform That Engages, Verifies, And Incentivizes Consumer Shareholders (21:04) Zeck: Reimagining the Entire Board Meeting Process (24:26) Lauren's favorite Detroit startup: (32:03) Matt's favorite Detroit startup: (32:52)   Get to know the top Detroit startups in this Inc.com feature:  https://www.inc.com/inc-masters/detroit-startups-to-watch-in-2024.html  See omnystudio.com/listener for privacy information.

Jon Lunceford, Scott Forester and Sean "Rockstar" Heninger pull back the curtain on another week of The Next Round. This week, we give our first impressions of the guys and what we thought when we first met them. Finally, Jon gets to tell his first impression story that has been overteased for months. Who is it about? Watch and find out!Visit the TNR store: https://nextround.store/See omnystudio.com/listener for privacy information.