Podcast appearances and mentions of chris cloutier

Thanks to our Partners, NAPA TRACS, and Today's Class Recorded at Vision Hi-Tech Training & Expo 2025, two attendees of a communications class, led by Chris Cloutier and Craig O'Neill, were chosen as the top speakers during a Toastmasters style mock run-through. Their heartfelt and authentic stories resonated so strongly with the audience that they were invited to share their experiences on the podcast. What began as a simple role-play exercise turned into a powerful conversation about the role of communication and relationship building in the automotive shop industry. Our guests reflect on the value of active listening, vulnerability, storytelling, and how these traits fuel strong leadership and team culture in repair shops. This episode is a reminder that sometimes the most meaningful moments are unplanned, and communication is at the heart of every successful business. Corey Evaldi, Olmstead Auto Care, Olmstead Falls, OH. Listen to Corey's Episodes HERE. Allen Garcia, A+ Auto & Diesel, Syracuse, KS Show Notes: Watch Full Video Episode Vision Hi-Tech Training & Expo: https://visionkc.com/ Guest Introductions (00:00:00) Toastmasters Roleplay Overview (00:01:37) Importance of Communication (00:03:00) Corey's Speech Experience (00:03:57) Alan's Leadership by Example (00:05:03) Value of Communication (00:07:30) Vulnerability in Communication (00:08:08) Corey's Emotional Connection (00:15:01) Building Relationships (00:17:35) The Value of Training (00:19:12) Energy and Growth (00:22:04) Comfort Zone and Growth (00:24:03) Toastmasters Experience (00:25:45) The Importance of Storytelling (00:27:14) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our...

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeOne of the greatest joys for our team at ARN and this show is to welcome listeners of “Speak Up” to join us and SPEAK UP as a guest along with our host, Craig O'Neill!Today's guest is Drew Van Der Wiede.A Service Manager from Mahomet Car Connection in Mahomet, IL - Drew recently attended VISION 2025 for his 3rd time!Drew was also one of the brave attendees who took the stage in the course titled: SPEAK UP - Effective Communication! (Fun Fact - The course title, inspired in co-operation with Chris Cloutier, pre-dated this podcast!)Working through his nerves, Drew gave his first ever speech to a room of 80 people. His speech stood out because he shared a story about personal triumph over adversity after being told by doctors, due to a condition, that his left arm would never be useful. Yet, Drew functioned for years as a heavy-repair specialist prior to his current role as a Service manager.In this episode Drew describes what it was like at VISION this year, and how his participation on stage in the Speak Up course set the stage for his time at VISION. As a first time speaker - we get to hear about his perspective of the audience - things he wished he remembered to say - and here in our conversation we created an opportunity to share a point from his speech which made his title even more memorable, as it punctuates the primary mission for this show; improving the image of our industry by becoming better communicators.Todays Word of the Day:gumption: nounshrewd or spirited initiative and resourcefulness."Drew had the gumption to fund his own trip to VISION!"Book Recommendation mentioned in this episode:Millers Bolt by Thomas StirrThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto...

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn this episode, Craig O'Neill features his guest, friend, CEO, and co-presenter from Vision Hi-Tech Training & Expo, Chris Cloutier!Vision came and went so quickly - it became necessary for these two to coordinate a stop, sit down, and reflect on their takeaways from the Speak Up - Effective Communication Speech Workshop they led at VISION this year.As with most things - there are unexpected outcomes, and the positive outcomes from this course ‘reverberated' throughout the week.Friendships were forged - Fellowship ensued - Fears were confronted.Today's Word of the Day (by the way):Reverberationnounprolongation of a sound; resonance.a continuing effect; a repercussion.Chris and Craig Converse on many topics here:Observations on the interactions post-course with attendees who were more familiar with each-otherHow this was unique compared to other class experiencesWhy this was SO GOOD to do this course at the FRONT of an event All Day vs. half day - Creating the space for engagementA word on benign genuine - and why 'church came to class'Favorite moments from the courseThoughts on why the course becomes so impactful for peopleChris wisdom after Craig asks Chris could imagine his passion for this topic culminating into the things they are discussing.What they hope to see next for the participants in this course.Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. Contact InformationEmail Craig O'Neill: speakup@craigoneill.netJoin Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThe Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto:...

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Recorded at the 2024 ASTA Expo, explore key strategies for hiring, compensating, and retaining skilled technicians in the automotive industry. This episode highlights the significance of comprehensive benefits beyond pay. Joelle Pollak, and Lisa Coyle, Co-Founders, Promotive. Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ The Talent Pipeline: How to Find and Retain Top Technicians [THA 392]: https://remarkableresults.biz/remarkable-results-radio-podcast/a392/ Discussion on Technician Wages (00:01:05) The Challenge of Salary Expectations (00:02:08) Understanding Costs of Hiring Technicians (00:03:15) The Concept of the Invisible Paycheck (00:04:15) Importance of Communicating Benefits (00:05:17) Navigating Market Expectations (00:07:56) The Role of Coaching and Support (00:09:08) Retention Strategies Beyond Salary (00:10:26) The Importance of Small Improvements (00:12:28) Survey Insights on Shop Strengths and Weaknesses (00:13:07) Challenges of Hiring and Retention (00:14:01) The Need for Effective Communication (00:15:53) Recruitment Challenges (00:19:26) Importance of HR (00:21:04) Training as a Benefit (00:26:02) Employee Handbooks (00:23:03) Perception of Value (00:30:28) Work Environment and Culture (00:31:19) Addressing Small Issues (00:36:26) Annual Review of Benefits (00:39:00) Continuous Communication (00:40:31) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Auto-Fix Auto Shop Coaching Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: 

This week Chris Cloutier is my guest on the podcast - and not just as my boss or a sponsor of this program - but as an excellent communicator and influential leader and one who I feel is exceptionally talented at delivering GOOD feedback.Even for people with above average communication skills - the necessity to give feedback is often one of the most uncomfortable situations regularly faced in our lives and careers.In this focused conversation - Chris provides his valuable insight on the topic along with several stories while sharing his heart for being a positive influence in others lives. I knew this needed to be a conversation for an early episode of Speak Up!Chris has massively influenced my own communications journey, and it's a real privilege to be able to invite him to share on a topic we routinely discuss, as it's a topic that our working relationship has revolved around for these last several years.Listeners looking for inspiration to improve their skills dealing with feedback will enjoy hearing what Chris has to say.Watch Full Video EpisodeEmail Craig O'Neill HERE.Thank You To Our Partners:The Institute at We Are The Institute. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at AutoLeap.com. Are you tired of juggling multiple tools to manage your auto repair shop? Say hello to the streamlined efficiency of AutoLeap, the #1 all-in-one Auto Repair Shop Management Software! App Fueled at appfueled.com. “Are you ready to convert clients to members? AppFueled™ specializes in creating custom apps tailored specifically for auto repair businesses. Build your first app like a pro”Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. Aftermarket Radio NetworkRemarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open DiscussionDiagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life.The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching.

In this episode, Chris Cloutier of Golden Rule Auto Care in Dallas, Texas, discusses how to manage employee conflict in auto repair shops. He identifies what conflict in the workplace looks is, when employees should escalate grievances up to the auto repair shop owner, and how leaders resolve conflict within the team.    Sponsored by Chemors

KB & DJ are BACK and the NLL season is HERE! The guys preview the Opening Weekend matchups, give their thoughts on each game and what some keys to success are for them to win. Then they concoct a Squires Sixes for Marvel x Lacrosse crossovers in honor of the NLL's HUGE announcement that they will be partnering with Marvel Comics in a multiyear partnership. The guys also pick their "League Pass" team(s) of the Year! Then the guys give friend of the show, Robyn Brown, her flowers as she was named to the Forbes 30 Under 30 List and KB has an announcement on a new fandom he's adopting! Then they shift to the PLL Hot Stove and discuss the big Whipsnakes and Cannons trade, Drew Snider being named OC for the Whipsnakes, Bones Kelly retiring, and Chris Cloutier signing an extension with Chaos! Follow Us! Twitter:⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠@UndergroundPHI⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@OTBLaxPod⁠⁠⁠⁠ Kyle: ⁠⁠⁠⁠@KBizzl311⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠DJ: ⁠⁠⁠⁠@SCs_nextgreat⁠⁠⁠⁠ Instagram:⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠@undergroundphi⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠@otblaxpod⁠⁠⁠⁠ @kicksbycarly Merch & Apparel: ⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠phiapparel.co/shop⁠⁠⁠⁠ and use code "UNDERGROUND" for 10% off! Send your mailbag questions: otbunderground@gmail.com SUBSCRIBE to our YouTube channel:  ⁠⁠⁠⁠youtube.com/@UndergroundSportsPhiladelphia⁠⁠⁠⁠ Website: ⁠⁠⁠⁠undergroundsportsphiladelphia.com⁠⁠⁠⁠ Twitch: ⁠⁠⁠⁠twitch.tv/undergroundsportsPHI⁠⁠⁠⁠ ⁠⁠⁠⁠Manscaped⁠⁠⁠⁠ Promo Code: "USP" for 20% off AND free shipping Trophy Smack: ⁠⁠⁠⁠trophysmack.com/Underground⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠Tomahawk Shades⁠⁠⁠⁠ Promo Code: "USP" to save 25% off at checkout Intro Music: Arkells "American Screams" Outro Music: Arkells "American Screams" --- Send in a voice message: https://podcasters.spotify.com/pod/show/otblaxpod/message

Did you know most shops only utilize 20-30% of their bay capacity? Let's explore the concept of effective bay rate and the potential benefits of monitoring and analyzing bay usage. What is the potential revenue that can be realized by addressing these inefficiencies? Our panel highlights the importance of focusing on bay efficiency rather than just technician efficiency and the need for shops to adopt lean six sigma principles to maximize productivity. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris's previous episodes HERE Brandon Crusha, Training Manager, AutoFlow. Craig O'Neill, VP of Training, AutoFlow. Listen to Craig's previous episodes HERE  Show Notes: Effective Bay Rate and Bay Productivity (00:00:22) Discussion on the importance of effective bay rate and the use of cameras and AI to improve bay productivity and efficiency. Realizing Potential Revenue through Operational Efficiency (00:08:14) The discussion focuses on how the use of cameras and technology can reveal potential revenue that is not being realized and the fear some shop owners have in facing this reality. The potential of improving bay efficiency (00:10:14) Discussion on the importance of managing bay efficiency and how to become more productive and efficient with limited bays. The role of technology in tracking vehicles in the bay (00:11:17) Exploration of how a tool can provide visibility into which cars are being worked on in each bay, highlighting wasted time. Challenges with diagnosing and tracking diagnostic time (00:13:11) Discussion on the inefficiencies and lack of process in diagnosing and tracking diagnostic time, leading to wasted hours and $0 tickets. The Shop Manager's Data Needs (00:19:40) Discussion on the importance of data for shop managers and foremen, including workflow software, bay capacity, tire sales, and profitability of ADAS services. The Expensive Alignment Bay (00:20:30) Exploration of the alignment bay as the most expensive bay in the shop and the need for better utilization of alignment racks. Using Technology Efficiently (00:23:26) Discussion on the benefits of using technology in the shop, including efficiency, identifying supply chain issues, and improving communication between technicians and service writers. Thirsty for New (00:27:53) The importance of being open-minded and continuously learning in order to improve operations and stay ahead in the industry. The Trouble with Potential (00:27:27) The concept of potential losses and the need to measure and track them in order to make improvements and increase profitability. The team's experience in the industry (00:35:15) Discussion about the team's experience as former shop owners and the value it brings to developing software. The long incubation period (00:37:02) Conversation about the six to seven years it took to develop the software, including false starts and multiple versions. Challenges in shop efficiency (00:39:33) Exploration of issues such as technician distractions, wasted time on switching bays, and waiting for parts, and the need for...

Is your business prepared for cyber-attacks? It's not a question of 'if' it's a question of 'when.' Our panel discusses the importance of network security and protecting businesses from cyber threats. They emphasize the need for multiple layers of protection, including two-factor authentication, and caution against phishing attacks. They also highlight the importance of training employees to recognize such threats and having a proactive approach to cybersecurity. Let's stay ahead of potential threats and make it more difficult for hackers to target our businesses. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris's previous episodes HERE Jay Mikulovich, founder and CEO of Revival Technology LLC. Stan Stokes, Founder & CEO of Iron Fist Marketing Consultants. Stan's previous episodes HERE Show Notes: Watch Full Video The importance of two-factor authentication (00:02:07) Explains the significance of using two-factor authentication to add an extra layer of security to passwords. The vulnerability of software packages (00:03:48) Discusses how no software is perfect and can have vulnerabilities, emphasizing the need for multiple layers of security. The dangers of phishing attacks (00:08:06) Explains the concept of phishing and how hackers use email to trick users into clicking on malicious links or attachments. The challenges of being reactive to security breaches (00:10:04) The difficulties of being reactive to security breaches and emphasize the importance of being proactive in protecting business operations. The vulnerabilities of relying on technology (00:11:24) The vulnerabilities of relying heavily on technology and the need for shop owners to understand their level of vulnerability and seek expert advice. The importance of backups and cybersecurity measures (00:20:38) Discussion on the need for backup plans, having multiple backups, and the importance of cybersecurity measures to protect against potential data loss or breaches. Difference between IT support and network security (00:23:39) Explaining the distinction between IT support and network security, and the importance of understanding and vetting service providers to ensure proactive cybersecurity measures are in place. Updating Network Security (00:27:58) Discussion on the importance of regularly updating network firewalls, equipment, and passwords to prevent hacking and security breaches. The Risks of Delaying Updates (00:28:51) Exploration of the consequences of not updating desktops, including vulnerabilities, outdated patches, and potential hacking threats. Password Management and Security (00:30:41) Advice on using password managers, generating unique passwords, and the importance of having strong, lengthy passwords to enhance security. The importance of strong passwords and data encryption (00:37:03) Discussion on the significance of using strong passwords and encrypting data to protect against cyber threats. Securing networks and vulnerabilities (00:37:54) Exploration of the importance of...

"76% of people have glossophobia, the fear of public speaking. They fear it more than death. And it's a little bit scary that someone might fear dying more than they fear getting up in front of a group of people. But that's why you go in this safe group, you overcome, and they're all there to see you become successful." Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O'Neill, Sara Fraser, and Tracy Capriotto, who are all Remarkable Results Toastmasters group members. They discuss the importance of effective communication, the value of joining Toastmasters to improve speaking skills, the benefits of feedback and evaluation in Toastmasters, the significance of timing in public speaking, and the need for better communication in the automotive industry. They also discuss generational differences and the challenges of relating and connecting with others. Discover how improving your speaking abilities can help you build relationships, lead with impact, and leave a lasting impression. Craig O'Neill, VP of Training, AutoFlow. Listen to Craig's previous episodes HERE  Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris's previous episodes HERE Sara Fraser, Haas Performance Consulting, Sara's previous episodes HERE. Show Notes: Watch Full Video Communication and Toastmasters (00:01:41) Discussion about the relevance of communication skills and the creation of a virtual Toastmasters group called Remarkable Results Toastmasters. AI and its impact (00:02:07) Conversation about the potential benefits and concerns regarding AI technology and its effect on various industries, including the automotive industry. The importance of in-person communication (00:08:13) Discussion on the significance of maintaining personal connections despite advancements in technology. The value of communication in relationships (00:09:03) Highlighting the significance of phone calls and personal interactions in maintaining relationships and connections. Toastmasters Feedback and Learning (00:16:30) Discussion about the benefits of receiving feedback and coaching in Toastmasters, and how it helps members grow and learn. Maximizing Profit without Sacrificing Service (00:17:15) Exploration of how to increase profitability in an auto repair business while maintaining quality service. The Importance of Timing in Public Speaking (00:23:44) Conversation about the discipline of speaking within a designated time frame, with examples from Toastmasters. The importance of timing in presentations (00:24:52) Discussion on the significance of timing in presentations and the discipline it requires to effectively manage time during a class or training session. The role of effective communication in improving the industry's image (00:26:23) Exploration of how effective communication can help improve the reputation and image of the industry. The importance of connecting and relating (00:32:39) Discussion

Our panel discusses the topic of language and terminology changes in the automotive aftermarket service industry. It's important to use clear and professional language with employees and customers, as well as the significance of honesty and trust in communication. They also touch on the distinction between "technician" and "mechanic" and the need for ongoing training and teamwork. We hope that our discussion will inspire you to reflect on your own communication practices and make necessary improvements. Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris's previous episodes HERE Shawn Gilfillan, Automotive Magic, Kenvil and Lake Hopatcong, NJ. Shawn's previous episodes HERE Jon Kloosterman, Director of Operations, WestSide Service, Zeeland, MI. Jon's previous episodes HERE Show Notes: Watch Full Video Industry Terminology: It's Time to Change it. Can You Get Behind This? [RR 571] The mindset shift (00:02:07) Discussion on the importance of mindset in implementing changes and improvements in the automotive business. Rock star or not? (00:03:38) Exploration of the language used to describe employees, specifically the term "rock star" and its potential negative connotations. Customers or clients? (00:06:06) The significance of referring to customers as clients and the impact it has on the professionalism and relationship-building within the business. The value of language in communication (00:07:54) Discussion on the importance of language in communication with clients and staff, and the use of terms like service writer, service advisor, and service consultant. The shift from mechanic to technician (00:11:08) Exploration of the evolving role of automotive professionals from mechanics to technicians due to advancements in technology and the need for specialized skills. Developing teamwork and efficiency (00:16:09) The benefits of pairing young technicians with experienced ones to boost efficiency and create a sense of teamwork in the shop. Using inclusive language and emphasizing teamwork (00:17:16) They talk about the importance of using inclusive language like "team members" instead of "employees" and how it fosters a sense of unity and common goals. Being mindful of communication and emotions (00:19:47) The conversation shifts to the significance of being aware of one's emotions and communication style, especially when dealing with employees, and the impact it has on team dynamics and employee retention. The importance of language and communication (00:23:28) Discussion about the need for patience and grace with young employees, the importance of using positive language with customers, and the impact of words on customer experience. Empathy towards customers...

Jeff Mont, owner of JJ's Auto Service Center and Jeremy Glassco, founder of App Fueled, discuss the benefits of using apps in the automotive industry. Apps can be a valuable tool to engage with customers and increase customer loyalty. By offering valuable benefits and discounts, shops can make it worth their customers' while to give their time and attention to their business. JJ shares his experience using App Fueled for his shop's app, which includes a 10% discount on all purchases and a 5% rebate up to $50. He notes that the app has helped increase his shop's average repair order by 15-16%. Jeff Mont, JJ's Auto Service Center, Waldorf, MD. Jeremy Glassco, Founder, App Fueled Show Notes Watch Full Video Episode JJ's Experience with App Fueled (00:03:20) Jeff Mont (JJ) talks about his experience using App Fueled for his auto repair shop's app and how he wanted to be different from other shops. Great Teachers are Students (00:07:45) Jeremy Glassco and JJ discuss their mutual learning from each other Benefits of an App for Auto Repair Shops (00:08:44) Jeremy and JJ discuss the benefits of having an app for auto repair shops and how it can help build a connection with customers. The Psychology Behind Apps (00:15:47) Jeremy Glassco discusses the psychology behind apps and how they get customers to give their time and space on their phone. He explains how apps can change the paradigm and make it more convenient for customers to come back to the shop. Benefits of the App (00:18:11) Integrating the app into the sales process and how to offer discounts and rebates to members. The app has increased their average revenue per order by 15-16%. Intimacy and Customer Commitment (00:23:48) How apps can create intimacy with customers and encourage commitment to return to the shop. Premium Retail Price and Membership Discounts (00:25:01) The concept of premium retail pricing and how it differs from membership discounts, using Target's Redcard as an example. App Features and Customer Engagement (00:28:57) How the app can engage customers through push notifications, coupons, and recall alerts, and how it can be used to manage multiple cars. The Importance of App Functionality (00:30:49) How Apple and Google are improving search functionality on phones to make it easier to find apps. Gamification of Apps (00:32:14) The importance of making an app engaging and fun for customers. They talk about the "stars program" and how it can be used to disrupt customer behavior. Referral Codes and Affiliate Marketing (00:34:26) The referral mentality and how it can be used to reward affiliates. Jeremy's Gratitude for Chris Cloutier at Auto Flow (00:38:44) Jeremy expresses his gratitude for Chris Cloutier at Auto Flow and his developer team for reigniting his passion for the industry. JJ's Success with App Fueled (00:40:20) JJ expresses his gratitude for the people who have helped him develop his business, and how App Fueled has differentiated his shop in his town. Thanks to our Partner, NAPA AUTO CARE Learn...

Brian Duff and Martin Biron are joined by Bandits players Ian MacKay, Kyle Buchanan, & Chris Cloutier to talk about what it was like to win and celebrate the NLL championship. They discussed how many parties they've they been a part of, how many different cities they visited, how many people drank from the NLL Cup and how much of advantage was it to have the final game in Banditland? They shared stories about legendary Bandits coach John Tavares plus practicing and trying to score on Bandits goalie Matt Vinc. They recapped the moment in the game they knew they would win the title, how many teammates have gotten engaged, which of their teammates jerseys would they buy, what the championship celebration will be like and what is next for the players.

Chris Cloutier joins the show as the Bandits begin their playoff run and Dreger on the Stanley Cup Playoffs

Join Phil and PK as they go over another heart racing win by the Bandits with an OT win by Chris Cloutier (1:25). Beauts wrap up their season in a less than exciting way (26:40). Sabres continue their tumble down the standings 41:25(). And we award our weekly BSC MVP (56:56).

Host Chaz Wolfe brings on Chris Cloutier, a 7+ figure king in the auto repair industry. Chris is the President/Owner at Golden Rule Auto Care and Founder at autotext.me out of Texas. Chris has implemented his software development experience to create a SaaS for auto repair shops that is used across America and Canada. Over the past 11 years, Chris has grown his repair shop to over 50 employees by operating within the Golden Rule for his team and customers. In this episode, Chaz and Chris discuss why the auto repair industry has a bad reputation, 4 keys to building a successful business, building and developing teams/relationships, and how intuition is a skill set. Tune in now to absorb Chris' experiences so that you can grow your business today! During this episode, you will learn about;[01:42] Intro to Chris and his businesses[08:21] Why Chris continues to push[12:42] How Chris moved into entrepreneurship[16:11] How Chris got into auto repair[18:26] A good decision Chris made[21:51] Chris' advice on going all in[28:04] A bad decision Chris made[32:16] Chris' approach to decision-making[37:10] One trackable metric that Chris would use[38:11] What book would Chris recommend?[39:26] What Chris thinks about networking[42:31] What would Chris tell his younger self?[44:20] How to connect with Chris[46:08] How to connect with Chaz and info on the GTK 90 day intensiveNotable Quotes“In a video game, every level you get to, you gotta learn a certain amount of skills and that next level is always harder, right? And I see businesses as the same thing.” - Chris Cloutier“Accidental success. I'm a victim of accidental success in my early years. Now at multiple businesses, I can replicate the success.” - Chris Cloutier “I really believe that I've found a lot of the formula to replicable success and there's a lot of things. It's not one thing. As you know, there's a lot of things to replicate success.” - Chris Cloutier“It's not just about the sacrifice, it's the sacrifice unto the greater reward.” - Chaz Wolfe (Host)“In order to be a true leader and to build an organization or to build multiple organizations, then to lead people, you have to start really listening to the way other people have done it.” - Chris Cloutier“A lot of what we do when you're working on your business versus in your business is really about people development.” - Chris Cloutier“I think if you can build a team and build them in the right way, I think you can do anything.” - Chris Cloutier“Make sure you have a good accountant and make sure you have a lawyer.” - Chris Cloutier“The great thing about software is you can build anything. The bad thing about software is you can build anything.” - Chris Cloutier“Just because you're not good at numbers doesn't mean you should not know your numbers because those can help you make decisions.” - Chris Cloutier“As entrepreneurs and business owners, we just need to hear that it's okay.” - Chris CloutierBooks and Resources Recommended:Ego is the Enemy by Ryan Holidayhttps://www.amazon.com/Ego-Enemy-Ryan-Holiday/dp/1591847818The 21 Irrefutable Laws of Leadership by John Maxwell

In this episode, Chris Cloutier of Golden Rule Auto Care and autotext.me visits Ratchet+Wrench Radio to discuss personal mission statements. Many shop owners have a detailed and comprehensive vision for the health and growth of their shop, but how many also apply this to their personal lives where all of that drive stems? Chris breaks down his four pillars for developing a personal mission statement and tells how you can use a personal mission statement to be your external governing compass in all of your decisions making personally and professionally. 

Why is adapting to technology important? Look around you. Keeping up with the latest technology is key to any successful enterprise. It is a requirement today. It increases flexibility, streamlines operations, and helps you adjust your forward progress. I'm with Chris Cloutier and Craig ONeill at ASTE 2022, and we discuss the four ‘Ts' … technology, touch, trust, and transparency. The inspiration for this episode stemmed from Tracy receiving a video from an orthodontist's office and how it can be easily implemented in our industry.  Chris Cloutier is co-owner of https://www.goldenruleautocare.com/ (Golden Rule Auto Care) in Dallas Texas and CEO of https://autotext.me/ (Auto Tex Me). Listen to Chris's previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.) Craig O'Neill, VP of Training, http://Autotextme.com (Autotextme.com). Listen to Craig's previous episodes https://remarkableresults.biz/?s=%22craig+o%27neill%22 (HERE ) Key Talking Points Using videos to do your inspections and business discussions Technology plus touch equals trust or transparency Get service advisors to set expectations at the beginning of a visit. Connect through technology without having to waste time- send a text message that points to an email to open a video.  You now have secured two main lines of communication for this person Pre-sell, pre-sold User-generated content does not have to be perfect; it just has to be personable Educating customers with one minute videos Level one, basic data. Your name, the information to reach you. Level two, discuss the vehicle transactional data related to why the visit's coming in. Level three, the relational data, how are you using this car? Are you going on any trips? Making the person a client, not customer Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) https://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Chris Cloutier of Golden Rule Auto Care and autotext.me discusses how the right tools and the right insight can make a shop more productive and better equipped to handle challenges across the industry.  Be sure to check out ADAPT Automotive on Facebook and Twitter, and visit adaptautomotive.com for latest on industry trends and tech. Spots are still open for the ADAPT Automotive Technology Summit in Dallas, Texas! Register online at adaptsummit.com/register.

This is part 2 of Lucas and David's conversation with the founder of AutoText.Me, Chris Cloutier.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

In this episode, Lucas and David are joined by Chris Cloutier, the founder of AutoText.me as well as the co-owner of Golden Rule Auto Care in Wylie, TX, and Rowlett, TX. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what's going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Your host, Eric Dunavant, talks with Chris Cloutier of Auto Text Me. Auto Text Me is a cloud based tool that provides lead digital service solutions to your clients. With Auto Text Me, you get a custom workflow that avoids chaos and confusion for shop personnel, each vehicle is tracked throughout the repair process, better communications with texts and alerts an increase in ARO, with education on repairs and services, work order flow, quality control contactless scheduling and more. To learn more about Chris's work, visit https://www.autotext.me/ (https://www.autotext.me/) If you'd like to be a guest on Redefining success: The Kingdom Builders Spotlight, click https://go.ericldunavant.com/podcast-guest (HERE)

Did you know you're 27% smarter when you're positive? It makes sense, doesn't it? Having a positive attitude can change everything if you let it. I'm with Chris Cloutier at Vision 2022. We didn't have an agenda or talking points. He came in, sat down, and in classic Chris fashion, I was on the edge of my seat listening to him. Find your positivity and get smarter. Chris Cloutier is co-owner of https://www.goldenruleautocare.com/ (Golden Rule Auto Care) in Dallas Texas and CEO of https://autotext.me/ (Auto Tex Me). Listen to Chris's previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.)  Key Talking Points  Managing Change class- changes are constant,  “Change or Die” relate, repeat, refrain  Who are you hanging out with if you want to change? “I want to lose weight with diet and exercise” but do you have a trainer? https://remarkableresults.biz/remarkable-results-radio-podcast/e717/ (Ego is the Enemy Episode 717)- fine line between confidence and hubris  Software- managing the change of the shop, “adoption of a new process,” technology improves the process but doesn't fix the problem if you don't have a process “Who Not How”  It takes 66 days to create a habit  Failure isn't final, do you have grit? “Split the difference” is positive Takes a few months to create a habit- repeating excellence is hard “Eternal optimists with the glass half full” while battling with “pessimistic and glass half empty” “You can only apologize and blow off steam so many times before it becomes yourself” Are you a wartime CEO or peacetime CEO? Startup life- being the visionary and integrator at the same time Are you showing your children your failures/struggles? Eliminate preconceived notions you're “not good at that” before you've tried Instead of change or die, it should be change and thrive Are you afraid to stretch yourself because you don't know something? Connect with the Podcast: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting http://www.NAPAAutoCare.com (www.NAPAAutoCare.com) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

Everyone needs an ego to start something new. Ego and self-confidence work hand in hand. But if you're not careful, ego can run rampant and stifle both your personal and professional growth. As a business owner, what are you trying to build? Are you hiring the right people and letting them grow? Or has your ego become a roadblock to your success? Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. Listen to Chris's previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.)  Key Talking Points Need the ego to start ‘something' (shop owner, entrepreneur etc)-  Are you an "expert"?  if so does that mean you are no longer curious and listening for more information? Are you starting to tell people what you know instead of asking what they know? Feedback is a gift- take it, open it, keep it and regift it without displaying it in front of the person There is no ‘secret sauce. Are you able to put trust in others, and let them do the job, or do you feel YOU have to do everything? Don't be untouchable- be vulnerable, open up Who Not How- getting out of the way  Fear- not knowing and putting up your guard, it's ok to not know something and need help https://www.amazon.com/Ego-Enemy-Ryan-Holiday/dp/1591847818/ref=as_li_ss_il?crid=3G1S75TJDPO3J&keywords=ego+is+the+enemy+ryan+holiday&qid=1556300905&s=gateway&sprefix=ego+is+the+enem,aps,150&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=13620727926f85da9c77ea64a132e112&language=en_US (Ego Is The Enemy) https://www.amazon.com/ego-your-enemy-Control-Compulsive/dp/B0841YY3VC?crid=GC2W4AE5U022&keywords=book+ego&qid=1639929211&sprefix=book+ego%2Caps%2C97&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEzVzJXMURGMlkzRDdVJmVuY3J5cHRlZElkPUEwMTk1NTcyMjhVUFlGNlFDRDZSUCZlbmNyeXB0ZWRBZElkPUEwODkyNzM4MlQ4WERKNjVFRTRCTCZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU%3D&linkCode=li3&tag=remarkableres-20&linkId=1676d6e1c6f6cff93cdeb0a2f5066428&language=en_US&ref_=as_li_ss_il (Ego Is Your Enemy) https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588?keywords=who+not+how&qid=1617816743&sr=8-1&linkCode=li3&tag=remarkableres-20&linkId=0b7a9bdac4ba9bedf3e058062205c1e1&language=en_US&ref_=as_li_ss_il (Who Not How) Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It's a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they've seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it's easy to change your services, prices, and video content anytime you'd like. Talk to your servicing NAPA store to find out more. http://www.napaautocare.com (www.napaautocare.com  ) http://aftermarketradionetwork.com () https://remarkableresultsradio.captivate.fm/listen ()

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012 With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction? A mature leader follows joy and not fear Many managers never received the positive vibes from happy customers, and only get called in when there is a problem We need to take steps to be sure our ‘locker room' is not toxic Chris book recommendations:  Unaffendable Anything that deviates from a mean is surprising  On a normal day, there may not be anything surprising  You may not be able to solve the world's problems overnight You can't have too high expectations from young technicians They are going to cost you money Are we grateful for every opportunity from every customer to solve their problem? Affirmations are very important for change to fix any self-doubt Know thyself. What bring you joy? Matt loves to solve puzzles Bah Humbug! Entrepreneurs work a lot and love new things Chris finds joy in opportunities We are competitive. We like to win There are things we can keep up with as long as they are not conjured up by the competitor or via social media Winning is OK. It is how you win that sets you apart If you don't find joy in your backyard, you may be looking through the wrong lenses Dorthy and the Wizard of Oz Bay Watcher Looking at productivity How can data help improve our productivity and remove obstacles It is not all about just replacing parts today but being sure that the system is connected and back to full function  Speed doesn't necessarily mean good. Comebacks need to be measured   We don't document anything Photo's Before After All around vehicles, dash Document, Document, Document Owners have the right to charge what it takes to keep the business running and profitable  The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

What Didn't We Talk About! with Chris Cloutier - Matt Fanslow Diagnosing the Aftermarket A to Z 012 With Chris Cloutier from Golden Rule Autocare, Dallas, TX, and CEO of AutoTex.me Do all customer-facing employees really practice what they preach or believe when it comes to client experience or satisfaction? A mature leader follows joy and not fear Many managers never received the positive vibes from happy customers, and only get called in when there is a problem We need to take steps to be sure our ‘locker room' is not toxic Chris book recommendations:  Unaffendable Anything that deviates from a mean is surprising  On a normal day, there may not be anything surprising  You may not be able to solve the world's problems overnight You can't have too high expectations from young technicians They are going to cost you money Are we grateful for every opportunity from every customer to solve their problem? Affirmations are very important for change to fix any self-doubt Know thyself. What bring you joy? Matt loves to solve puzzles Bah Humbug! Entrepreneurs work a lot and love new things Chris finds joy in opportunities We are competitive. We like to win There are things we can keep up with as long as they are not conjured up by the competitor or via social media Winning is OK. It is how you win that sets you apart If you don't find joy in your backyard, you may be looking through the wrong lenses Dorthy and the Wizard of Oz Bay Watcher Looking at productivity How can data help improve our productivity and remove obstacles It is not all about just replacing parts today but being sure that the system is connected and back to full function  Speed doesn't necessarily mean good. Comebacks need to be measured   We don't document anything Photo's Before After All around vehicles, dash Document, Document, Document Owners have the right to charge what it takes to keep the business running and profitable  The show is sponsored by NAPA Auto Care https://napaautocare.com/ (napaautocare.com)Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel https://bit.ly/32QIkRA (HERE)

On this episode of the Pro Lacrosse Talk Podcast, Hutton Jackson and Adam Moore are joined by Chaos LC attackman and Buffalo Bandits forward Josh Byrne. He discusses Chaos LC's 11-9 upset over the Redwoods, playing for Coach Andy Towers and how the team has developed chemistry during the PLL season. He also discusses signing with Epoch Lacrosse this offseason, playing with fellow Buffalo Bandits teammates Dhane Smith, Chris Cloutier, Chase Fraser and Ian MacKay on Chaos, excitement for the upcoming NLL season and returning to Long Island in Week 4 where he spent his college career as a member of Hofstra's men's lacrosse team. Hutton and Adam also recap Panther City Lacrosse Club's picks in the NLL Expansion Draft, discuss their thoughts on Week 3 in the PLL and preview the upcoming matchups on Long Island. --- Pro Lacrosse Talk is the flagship lacrosse podcast of the Lacrosse Playground network covering all three professional lacrosse leagues (NLL, PLL, Athletes Unlimited). Each week throughout the season we'll recap the games, provide analysis on the teams and feature exclusive postgame and off-the-field interviews with professional lacrosse players, coaches and executives. If you're a fan of lacrosse podcasts like the Unbuckled Chinstrap, The Inside Feed, Lacrosse Classified or The Crease Dive, then give us a listen. Follow us on Twitter and Instagram: Pro Lacrosse Talk - @ProLacrosseTalk (Twitter), @prolacrossetalk (Instagram) | Lacrosse Playground - @LaxPlayground (Twitter), @lacrosseplayground (Instagram) | Hutton Jackson - @huttonjackson (Twitter), @thehuttonjackson (Instagram) | Adam Moore - @AdamMoorePLT (Twitter), @adammooreplt (Instagram) | Support us by supporting these brands: Get 10% off your Duke Cannon order by using the code "LAX10." | Get $25 off your Players Academy course by using the code "PLT." | Get 15% off your Streaker Sports order by using the code "PLT." | Get free shipping and $20 off your SmartBackstop order by using the code "PLT." | Get 10% off your Lacrosse Jewelry order by using the code "PROLACROSSE." | --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

https://www.youtube.com/watch?v=N9lUoKR3ysc Guest host, Chris Cloutier, Golden Rule Auto Care, CEO AutoText.me Virtual shop tour from Sam Craven, The Garagisti, Houston, TX Trivia Challenge: What year launched the Corvette ZR1, nicknamed the ‘King of the Hill” Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can't get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn't giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)  

Kyle and Harrison are back and just like we said when Episode 164 ended, BIG MOVES HAPPENED WHEN WE SIGNED OFF! The guys detail the big deadline deals before Training Camp involving Dillon Ward, Wes Berg, Chris Cloutier, and a whole lotta future picks. Then they try to figure out who Andy Towers' favorite historical Canadian Bandit is, discuss the Pro Lacrosse Hall Of Fame, and more! Follow Us! Twitter: @UndergroundPHI @OTBLaxPod Kyle: @KBizzl311 Dom: @WashedLifestyle Harrison: @harrygk83 Instagram: @undergroundphi @otblaxpod @kicksbycarly Send your mailbag questions: otbunderground@gmail.com Website: undergroundsportsphiladelphia.com Twitch: twitch.tv/undergroundsportsPHI Merch & Apparel: NEW MERCH STORE COMING SOON! Manscaped Promo Code: "USP" for 20% off AND free shipping Tomahawk Shades Promo Code: "USP" to save 25% off at checkout Statesidevodka.com Promo Code "USP for 10% off the 1-Liter bottle (must be 21+ to order & please drink responsibly) Intro Music: Arkells "American Screams" Outro Music: Arkells "American Screams" --- Send in a voice message: https://anchor.fm/otblaxpod/message

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.) Autotex.me website https://www.autotext.me/ (HERE). Key Talking Points 3D printingWill change the way shops do business and how parts are delivered   Customization- printing car in future?  Speed of delivery with parts Voice technologyHaving conversations with technology instead of keyboard use Intuitive user interface- “point, swipe and talk” technicians can talk faster than they can write on paper for DVI’s Ask Alexa who’s the best auto shop in your area- get your name in voice results  Consider getting an Alexa and using it in your shop to acclimate your employees to emerging technologies Google searchAI/ML- Artificial intelligence and machine learningMachines are learning and becoming ‘smarter’  Data models- your data is important because it “feeds’ models AutoText.meBaywatcher.io- real time based statistics with cameras and license plate recognitionShop efficiency 30-40% of time your shops making money in bays 60% of time bays aren’t making money Bay management- how long has car been in bay? Free brake check- is it really free? Hour diagnostics- is it really an hour? Thanks to Chris Cloutier for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library https://remarkableresults.biz/books/ (HERE). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. https://remarkableresults.biz/listen/ (Mobile Listening APP’s HERE) Find every podcast episode https://remarkableresults.biz/episodes/ (HERE). Every episode is segmented by Series https://remarkableresults.biz/series/ (HERE). Key Word Search https://remarkableresults.biz/tag-cloud/ (HERE). Be socially involved and in touch with the show: http://on.fb.me/1OKap9H (Facebook   )http://bit.ly/1Qn68fO (Twitter   )http://bit.ly/1SVqRvh (Linked In   )Email https://remarkableresults.biz/insider/ (Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.) https://www.buymeacoffee.com/carm (Buy me a coffee) This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever. This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/carm (getshopware.com/carm)

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes https://remarkableresults.biz/?s=%22chris+cloutier%22 (HERE.)    Autotex.me website https://www.autotext.me/ (HERE). Key Talking Points: What drives you?Passion for technology and change- Once Christ became free from “Corporate America” he saw the endless potential to be anything you want to be. Freedom to jump to conclusions and do what you want to do.   What did you want to grow up and be?Entrepreneur- make and build things  What impact will technology have on your business?Massive impact- constantly adding and changing in order to maintain successful customer experience and a productive and effective shop. If using technology is confuses and doesn’t work for them they are using the wrong technology What new technology are you going to add to your business in the next 6 months?“Baywatch” watching vehicles in real time ALPR (advanced license plate reader) and object recognition- measuring efficiency and productivity in the bays  What are you afraid of?Failure- “Failure is a part of success” but failure is still hard to handle. Sometimes you are afraid to make a choice because you’re afraid of what could happen as an outcome. Failure can happen due to factors you’re not in control of (COVID-19).   What do you do for fun?Spending time with family (2 daughters and wife). Activities together like ice skating, kicking soccer balls, skiing etc.  What is a big concern or threat to your business?Consolidation- driving and driverless fleets. Who will be repairing those vehicles? Who has nationwide coverage? How do you manage work/life harmony?Discipline to “turn it off” certain evenings and on Sunday’s- limited phone and computer use  What did you sacrifice in the early days to get where you are today? Regret it?Sacrificed friendships and relationships- it’s easy to pour yourself into work and neglect certain friendships. Chris doesn’t have regret because they were tradeoffs to pursue what he wanted to do.     Do you have a strong intuition? Do you listen to it? Has always followed his gut while knowing “the numbers.” Trusts his intuition and listens to it. During COVID his gut told him to inform his employees what was going on- potential layoffs, potential salary cuts etc. Employees were grateful he was honest and upfront.   Get any great advice that you still follow today?Advice from his father:“If you’re going to lie with the dogs you’re going to get fleas.” It serves as a reminder to surround yourself with good people.  How does one start to build a strong business culture?Starts with the leader- What are your strengths? What are you good at? What do you like? Find things you care about and your employees will see it. Don’t force “fun,” be genuine with your interests and the interests of your employees.   We learn from mistakes. What was one of your biggest mistakes?Not realizing his path early on in life- we often fight our paths but that’s when you have to listen to your intuition.  Wanted to make it big in music and failed but learned how to manage people/business during that time.   Ever had a mentor?Dad was first mentor Read “How to win friends and influence people” and it changed the course of his life.  Continues to have mentors, 20 groups and advisors “Feedback is a gift like on Christmas morning. Receive it, take it...

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22)    Jay Mikulovich is the founder and CEO of Revival Technology LLC. Technology has been a passion in Jay’s life from early childhood, all started by taking electronics apart and developed into coding and programming. After graduating university with degrees in computer science and business administration Jay, fueled by his entrepreneurial spirit, formed Revival Technology in 2006. He strongly believes when knowledge meets passion then there are no limits on what you can achieve. For as of technology being a part of the knowledge Jay looks at it as a tool that can revive businesses and bring them to the new level of success. Hear Jayy’s previous episodes (https://remarkableresults.biz/?s=%22jay+mikulovich%22) Key talking Points: Cybersecurity- has to be dealt with at a small business level, not just big businesses   Policies and procedures in place to protect software, hardware, customer data, credit card data and vehicle data, contacts, even certain keyboards can be recorded  Make sure you have segmented networks- customer network, main network, wireless device network (different lanes)   Encrypted https “packets”  Passwords- do not reuse the same passwords, every service needs a unique and different password. Mix of 13 different characters, not only 8. 8 character passwords can be hacked within an hour. If you use the same password over and over again then hackers will try to use it for multiple accounts. Browsers will also save passwords but it is not encrypted. Use professional encrypted software to manage your passwords.   All of your computers should have virus protections with regular updates  Opening random pdf’s and attachments in emails that look suspicious can be a virus. Educate and train your employees about ‘click bait.’ Are you expecting this email? Are you expecting this attachment? Email will often be worded to be very urgent.  Your verizon/switch/ISP firewall is not going to be enough to protect business.  As a business, if you get hacked, it is required by law to report it  Get cybersecurity insurance  Ransomware- cyber hackers want money in order to ‘remove’ ransomware or get data back$20,000 ransom for getting data back is considered cheap  If data is cloud based it’ll cost you time and some money to reinstall software but if a car gets infected with ransomware (example brakes don’t work anymore) then the customer cannot drive it and it won't be a simple fix. Autotex.me website  (https://www.autotext.me/). Revival Technology Website (https://revivaltechnology.com). Resources: Thanks to Chris Cloutier and Jay Mikulovich for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/). Leaders are readers. Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. (https://remarkableresults.biz/listen/) Find every podcast episode (https://remarkableresults.biz/episodes/). Every episode segmented by Series (https://remarkableresults.biz/series/). Key Word Search (https://remarkableresults.biz/tag-cloud/). Be socially involved and in touch with the show: Email (mailto:carm@remarkableresults.biz) Join the...

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes (https://www.autotext.me/). Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. Its content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are (https://www.aaec.ca/). Key Talking Points: Necessary changes to our Industry terminology because of the profession we’ve become We use too many industry terms with our customers such as work order instead of invoice Business Owner - IN vs Shop Owner - OUT Anyone can own a shop, but it takes a certain person to own a business and be a leader.There is also a difference between entrepreneurs and business owners- chasing a dream and ideas vs looking at numbers in business and building people within a business. Work on your business instead of in your business The business owner should elevate to a CEO - Chief Executive Officer Going from a Trade -OUT to a Profession - IN.A change in mindset and discipline to be focused on making net profit.    Client strategic business - IN vs Customer-based business - OUT You have a responsibility for clients and have earned trust. Customers come and go. What makes you unique and different? Your value proposition What do you bring to the table that others do not? You don’t sell clients. You council them. Relationships build trust Council not sell- understand vehicle and client.  Changing your mindset using language. If you think of yourself as a CEO vs an owner will change how you approach things as a leaderCEO- IN vs Shop Owner - OUT Service Consultant/Advisor - IN vs Counter salesperson/writer - OUTRelationships built trust Technician- IN vs Mechanic -OUT Invoice - IN vs Work order - OUT    The terminology of business software. Acronyms SMS shop management system, DMS (dealer management system) vs POS (point of sale system) Development - IN vs Training - OUTDevelopment classes scheduled for the next year for entire team Attracting younger generation- skill level continues to elevate with the amount of technology within vehicles    Business cards for your team members should include their certifications or professional accreditations Change starts with the owner- set expectations and defines the language used within the business You have to understand your people, how to communicate, motivate, and train.  Are you training and developing your technician? Are they certified? Continue to develop your knowledge Every team member should have a business card with certifications Instructors - IN vs Trainers - OUT - instructors have done research priorAnswer all questions Have a thorough investment with their time...

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex. Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes (https://www.autotext.me/). Craig O’Neill an integrator and trainer at Autotex.me. Though he initially began college seeking a degree in history education and was heavily considering missionary aviation, it was obvious to him that his primary calling was to raise a family. Setting aside his full-time education, Craig committed himself to scale the 3rd generation auto repair business to be successful in these exciting but challenging times. An ASE certified technician and service consultant, he is visibly excited about the technological advances the industry is seeing and frequently can be heard speaking to clients sharing his enthusiasm. Craig is committed to elevating the professional image of the automotive service community and consistently looking for ways to communicate with bright young people regarding the opportunities that exist in the automotive service profession. Listen to Craig’s previous episodes (https://remarkableresults.biz/?s=Craig+O%27Neill). Key Talking Points: Why does presentation abilities matter for shop owners? Aren't they presenting small "speeches" to their teams every week? We live and die by communication Three out of four people have a fear of speaking (glossophobia)It holds people back How could all team members in a shop benefit Leadership skills Communication and LISTENING skills (Advisors to customers, advisors to techs, techs to advisors... etc etc...) Teaches how to give feedback to others effectively Teaches you how to receive critique effectively Shop owners can send their staff as a part of their learning and professional development culture. After all, aren't we supposed to be cultivating the next leaders of our business? Learn the power of the pause  Toastmasters connect your shop to your local community. Get out there and humanize our profession! We have things to say that deserves to be heard.It's a LOT of fun!  It's the most affordable professional development you're not taking advantage of that is available right NOW! You are timed so you get to your point. Don’t keep rolling over your point. Make it and be done Learn to take criticism of your communication style. Feedback is important Learn to pause Learn vocal inflection Table Topics Elevator speech  We'll discuss how a toastmasters meeting might look, and some of the roles people take each meeting We are always waiting to say something next and not actively listening to the speaker Practice makes perfectPractice a presentation Know your material Professional sports athletes practice 99% of the time and play 1% We play 99% of the time and practice 1% of the time Training is critical Craig’s challenge to the industry to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presentersRaise the bar on the quality of presentation skills Craig recommends going to an ‘all-comers' toastmasters clubIt opens your perspective to many other professionals and you can learn and share with Provide toastmasters to your team Leaders are readers. Go to Books Page (https://remarkableresults.biz/books) Resources: Thanks to Craig O'Neill and Chris Cloutier for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/). Leaders...

Carolyn Coquillette of Luscious Garage, San Francisco, CA chairs the ASCCA Connected Cars Committee, serves on the ASCCA Board of Directors and is active in her local San Francisco chapter. She’s also the Founder and CEO of Shop-Ware. Look for Carolyn’s other episodes  (https://remarkableresults.biz/?s=%22Carolyn+Coquillette%22) . Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California. With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE. Scott is the founder of diag.net. Find other episodes that have featured Scott  (https://diag.net/) Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://www.autotext.me/) . Sheri Hamilton is the Midwest Auto Care Alliance (MWACA) Executive Director. She does not only lead the shop owners in six Midwestern states, she is also the Conference Manager of VISION Hi-Tech Training and Expo. Hear Sheri’s previous episodes (https://remarkableresults.biz/?s=%22Sheri+Hamilton%22) Key Talking Points:  Serving your customers will need innovation based on each customers way of being served Innovation and evolution on looking outside the industry to find new and different ways to serve, survive and compete We meed to present the details and complexity of the car to our customers in a clear way so they understand Embrace change. Become a change agent.If you choose to change you decide not to change Be careful not to say ‘Never’. You will adapt. Don’t fight it. The 5% of people that separate the good leaders from the great leaders. We’ve been forced in the last few months to make those tough decisions. We should be in a continuous loop upgrade to your systems and processes. The slowdown should have prompted you to spend time looking at this critical area of your business People have different learning styles and on-line webinars are for them. Some cannot pay attention with digital training. LMS (Learning Management Systems) will be involved to test if knowledge transfer happened. We are a resilient industry when confronted to do somethingYou must move and act to keep ahead of the pack Many shops have not missed a beat and their numbers Shops must become more efficient Look at their marketing skills They are reminded that everything matters They are missing communityOnline networking has helped   “A person who thinks they are leading and no one if following is just taking a walk.” John MaxwellAs an essential company, how did you lead your people through the crisis? No one told us to disinfect cars, protect our customers and people, what our customers wanted in a touchless, sanitized transaction. We had to figure it out on our own There are so many government agencies that put pressure on...

This week on the OTCBPodcast we welcome in, Inspector Cloutier for another edition of 20 in 20. Chris Cloutier has a knack for lighting the lamp and scoring some real timely goals. Case in point the 9 goals he had vs Loyola in the NCAA tournament, or the OT winner vs Maryland to give UNC their first title since 1991! However, his rookie season in the NLL was a bumpy one and he only lasted 7 games in Philadelphia before he was traded to the Bandits. "Fit and Fitness" were deemed two of the reasons the trade was made- Cloutier agrees and disagrees with that sentiment. Since he's arrived in Banditland he's back to his old self, scoring ridiculous goals and playing with all the confidence in the world. It's another great chat full of laughs and stories about a career in lacrosse that's taken him all across North America. So enjoy 20 (or so) questions with Chris Cloutier on this week's OTCBPodcast.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://www.autotext.me/) . Dennis McCarron Dennis started his career Bridgestone/Firestone working in various sales and management level positions prior to leading the national retail management training programs. Most recently, Dennis was the Executive Director of Dealer Strategic Planning Inc. (DSP 20 Group), providing coaching and consulting services to its members. With over 25 years of experience in the tire & automotive industry, Dennis is a seasoned professional with vast tire and auto service industry experience. He is also a featured columnist for Modern Tire Dealer, “Business Insights” Dennis continues to teach workshops around North America to tire dealers from financial acumen to behavioral selling and leadership and coaching skills. Hear Dennis's previous episodes (https://remarkableresults.biz/?s=%22dennis+mccarron%22) . Talking Points: “Hard times create strong men. Strong men create good times. Good times create weak men. And, weak men create hard times.” ― G. Michael Hopf  We are in hard times and it should create hard and smart people. We need to think about the future and cash reserves Many businesses that were on the brink of closure will find this pandemic their end We are living in a history class We’ve gotten away from saving money. We are living paycheck to paycheck and for businesses, a zero cash position will not help the business sustain Chris was having a great first quarter vs 2019 The economy will slow down Tell your people that times are uncertain.Communicate with your people and customers Have plans for short, medium and long term Money needs to keep coming in If it stops employment cannot be sustained Don’t panic Use your logic mind to make decisions not your anxious or emotional mind Know your numbers. This is the time to know your numbers and how to adjust them.  Review all expenses and categorize or prioritize them. Necessary and not necessary Closing can help preserve cash to help you re-start to inject business with cas Offer your customers a touchless experience, text to pay, DVI reports. Customers may not want to spend money, especially with layoffs You’ve got to set up stages of plans. It may get worse than better. PLANS NEED TO BE FLUID We need to have a one month, two month, three month plan. Maybe even longerCreate a ‘What If’ scenario on a spreadsheet It should change often depending on sales and the condition of the marketplace and government-mandated rules Pay attention to your business and the marketplace On average a typical shop is only putting 3¢ of every dollar sold into net profit. Every $1 of expense cut goes into net profitLook at every line item Talk to your landlord Your biggest asset is your employees. Cut other costs and your people lastHours or positions must be the last to be cut “I give my employees too many chances. I love my employees.” Gary Vaynerchuk  Create a video with your smartphone that shows the precautions you are doing Offer a touchless transaction Assure your customer that you are protecting them and your team You are an essential service. Tell them You have power as a small business owner to change (https://www.cdc.gov/coronavirus/) Resources: Thanks to Chris Cloutier and Dennis...

We do a little Sabres venting and soul searching.  Bandits' Forward Chris Cloutier who is off to a HOT start calls in!

Preston and Will, teammates from Utah Valley University’s lacrosse program share how they got their passion for the game of lacrosse. They discuss their individual keys to success which include commitment, trusting the process, learning from failures and making academics the priority. Asked who their favorite pro players are and Will says he really likes the way Chris Cloutier plays and Preston shares a jersey number with Rob Pannell. Here’s to UVUs continued momentum as AD1 MCLA program that is absolutely in the rise!

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://www.autotext.me/) . Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes  (https://remarkableresults.biz/?s=karim+morsli) . Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  (https://remarkableresults.biz/?s=nalu)   Key Talking Points: 70% of small businesses own websites 31% who don’t have a website have a social media presence Do websites have value? Will they into the future? Does your website stay current? Are you using the same stock photo that everyone is using? Use organic pictures from your own business and people It is easier to post organically than to post same photo’s on your website. Where to you hang out? Does your social media steam have more followers? Your website is a ‘yellow page’ add on steroids. Does it still bring value to your customer and potential customers/ The YouTube platform will help you leverage SEO when you post video’s and social media Will social media show your message through their algorithms vs a static website? Will the website become important landing pages Will Google My Business be the place you need to invest in? You can create a one minute video for Google My Business You can build a form and create an appointment You can add events in a queue Magisto is software Greg uses to create a one minute video User-generated content can post stuff on your business in other channels except for websites. May be more valuable than a review. Greg believes we need a more interactive website to compliment social media Keep your content fresh between all your outlets Integration has stymied inspiration. Greg Buckley Fresh content is the rule. Stuff from four years ago does not work nor get you SEO placement Use a publishing tool for...

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes (https://www.autotext.me/) . Scott Brown is an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California. With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early 90’s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE. Scott is the founder of diag.net. Find other episodes that have featured Scott (https://diag.net/)   Key Talking Points: Productivity and efficiency hacks Communicate with your customers in their preferred method. Email, Text, Phone Software today is starting to think as our brains do. Smart Leverage digital technology.  Look to reduce clicks within your systems Communication is the biggest deficiency in our shops. Communication between customers, technicians, service advisor and owner Communicating policies and procedures properly and clearly. Slack App- replacement for email, nonlinear communication style, documentation Shop management system used to dispatch jobs, technicians  can communicate through it internally  Toastmasters- 1 hour a week to improve speaking skills Tablet in every bay- eliminates back and forth wasted steps, saves time Scope Creep. The good thing about software it can do anything. The bad thing about software is it can do anything Process improvements need to be a continual improvement commitment Learning to improve diagnostic methods should have the same discipline that you go through when you do to the doctor: Weight, Blood Pressure. O2 every time every car. Document so you can see the base-case and changes upon visits (a performance analysis) Follow the same steps on every diag ticket. Look for indicators. Can help with prognostics Leverage the internet and software to work for you  Laptop for every technician. Save wasted steps Every tech needs to have their laptop in their bay with two monitors. Mobile carts with test equipment Dual screens for service advisor  Virtual vehicle at the front counter for customer education- focus on customer experience, excel above and beyond than other shops. Many benefits can come from viewing these video’s with your customer Don’t work in the business, work on the business. Wake Up! FAA and Doctoring continue to be a strong theme as it relates to improving our industry as it relates to certification of ADAS and deep system and diagnostic work We must embrace technology if not a business person will go the way of blockbuster Six Sigma Lean Delighters overtime become must-haves Technology assets are delighters for the customer and the shop DVI, Tex-To-Pay, WiFi, Virtual Vehicle, LED Menu Boards, Clean, Bright Resources: Thanks to Chris Cloutier and Scott Brown for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all...

Episode RR 441 Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22) Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. He is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes (https://remarkableresults.biz/?s=karim+morsli) . Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes (https://remarkableresults.biz/?s=nalu)   Key Talking Points: Greg Buckley Greg is now working closely with AAA Data is being used and protected Wants to be able to manage the data that AAA wants and has. AAA opened the door to communication which resulted to him changing his mind on his relation with them. Did not burn a bridge and set the record straight AAA- bridge to motorist, mechanic and government Have ears of moms, legislators, support family initiatives They could be an advocate with government He says that AAA owns the Moms. They will let Greg market to their ‘moms’ What are third parties doing with our data? He has experienced an uptick in third-party business in the last month Third party programs can account for some of your organic growth. He wants to be aware of them, understand their program and decide if that partnership is healthy for him as an independent. Cars will be a utility. However, not much love of the vehicle but there for basic transportation We are in the safe transportation business and we are just here to just repair a vehicle. As a result, there is a need to participate and be involved in our future through associations and legislation Chris Cloutier How does AI (Artificial Intelligence) impact our world? Gets smarter each day He believes Identifix will help you with AI What if an AI tool helps your production in the face of our technician shortage Lyft will open their own shops to repair their contract drivers...

It's the first round of the 2019 NLL playoffs and Joe and Jon cover it from all angles...This week's guests:Chris Cloutier of the Buffalo BanditsChad Culp of the New England Black WolvesPat McKay, sports anchor for CTV Saskatoon and Rod Mawhood of the Niagara Sports Report Enjoy, y'all!

2 Buffalo hockey teams are heading towards championships! The Beauts are heading to the Isobel Cup Finals next weekend and the UB Men's Hockey team is headed to the ACHA National Championship Tournament. We talk to head coach Jeremy Kerston. We take a deep dive in to the Buffalo Bandits emotional rollercoaster of a weekend and newest Bandits Forward, Chris Cloutier calls in! We then talk to Chris Ostrander of Two In the Box about how the Sabres can improve their spotty gameday presentation. Great show this week!

Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Tex Me. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes (https://remarkableresults.biz/?s=%22chris+cloutier%22) Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes (https://remarkableresults.biz/?s=karim+morsli) .   Key Talking Points Dealerships are the biggest competitor with independent shops Repair in 2015-2018 went from 27% market share to 30% Independent went from 33% to 30%, now tied with dealerships Maintenance increased market share with expanse of quick lube market Independent held steady 23% market share 6/10 car owners with a current warranty will go back to the dealer 3/10 car owners with expired warranty don’t go back- service too expensive, less convenient Dealerships gaining ground with recalls Data and technology increase within vehicles causes certain customers to want to go back to dealerships for repairs How do you change the customer’s mentality? Advertising for independents Start with educating customers: Show around the shop and tell them what you have to offer and capable of Grow with technology and show customers: Tablets for techs, digital inspections texted to phones An advertising idea: ‘We Get High on High Tech’ You connect your phone to your car. We connect to your car’s computer. We need to show customers how their high tech vehicle functions. Who can help the industry build a consistent message for the entire industry? Resources: Thanks to Greg Buckley, Chris Cloutier, and Karim Morsli for their contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library  (https://remarkableresults.biz/books/) . Leaders are readers. Leave me an honest review on iTunes (https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4) . Your ratings and reviews really help and I read each one of them.   (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking)   Subscribe to a mobile listening app (https://remarkableresults.biz/app/) . (https://remarkableresults.biz/app/)   This episode is...

Kyle & Herm are back and ready to break down the surprise trade that sent Chris Cloutier to Buffalo in exchange for a 2021 1st round pick and T/D Ryan Wagner. The guys make their assumptions and then dive into the Stephen Keogh trade and then give their midseason All-Star team, and deliver their picks for Week 9. Twitter: @UndergroundPHI @OTBLaxPod Kyle: @KBizzl311 Herm: @HermTheIntern Instagram: @undergroundsportsphiladelphia Alyssa's Makeup Page: @MakeupByAlyssaAmber Twitch: twitch.tv/undergroundsportsPHI Alex's YouTube Channel: www.youtube.com/channel/UCOvaCQkS…FHddA?app=desktop Merch & Apparel: www.teepublic.com/stores/undergrou…phia?ref_id=6145 Intro Music: Arkells "American Screams" Picks Music: Sam Spence "Ramblin' Man From Gramblin'" Outro Music: Arkells "American Screams"

Your Learning Curve Never Sounded So Good This episode is not intended to give advice on the tax law or accounting principles. Please check with a professional for all your tax or accounting requirements. The Panel: Vic Tarasik is the Major Accounts Director with RLO Training and a former shop owner for 30 years. Previous Episodes (https://remarkableresults.biz/?s=%22vic+tarasik%22) . Maryann Croce of Croce Transmissions in Norwalk, CT and business adviser at smallbizvantage.com. Previous Episodes (https://remarkableresults.biz/?s=%22maryann+croce%22) . Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre. Previous Episodes (https://remarkableresults.biz/?s=%22bob+greenwood%22) . Greg Buckley is the CEO Buckley’s Personalized Auto Care in Wilmington, DE. Previous Episodes (https://remarkableresults.biz/?s=%22greg+buckley%22) . Shari Pheasant and her husband Jeff own A Master Mechanic, and she is known as the Queen of Horsepower. Previous Episodes (https://remarkableresults.biz/?s=%22shari+pheasant%22) . Chris Cloutier is co-owner of Golden Rule Auto Care and CEO of AutoText ME. Previous Episodes (https://remarkableresults.biz/?s=%22chris+cloutier%22) . Brian Walker is the founder and CEO of 5 Stones, a marketing agency in Hammond, Louisiana and former shop owner. Previous Episodes (https://remarkableresults.biz/?s=%22brian+Walker%22) . Bill Hill owner of Mighty Auto Pro from Medina, OH. Previous Episodes (https://remarkableresults.biz/?s=%22Bill+Hill%22) . Brett Bohlmann of HWY 7 Service Center, Newel, IA.  Previous Episodes (https://remarkableresults.biz/?s=%22brett+bohlmann%22) . Key Talking Points: Listening: Vic Tarasik Have we earned the right to be heard because we take time to listen? If the leader shows they care then they earn the right. The leaders care about their people and demonstrate that they can be trusted. Listen first then speak. Listen for solutions and answers. Stephen Covey habit #5. See First to Understand then to Be Understood. Resilience: Maryann Croce A leader sets the direction and empowers productivity. Leaders are not born they are made. Be curious. Don’t focus on the obstacles but take what we can learn from them. It helps us become the best version of ourselves and it builds competence. Resilience helps to build a healthy relationship. As the five closest people to you what are your biggest challenges. Have them be brutally honest. Stop comparing yourself to other shop owners. Focus on your wins and your accomplishments. Don’t take things personally. Align your team to your values. At the end of the day know you made a difference. Become the CEO of your company: Bob Greenwood You can ‘t learn to be a CEO if you work in your business, you must be working on it. You need to use a telescope and a microscope as a CEO Look at facts to make discussions about your future. Gather facts. It takes 3 to 4 years to develop cultural change. Look at all opportunities for revenue in the future. Your microscope if your business. Set deadlines and goals with timeline and responsibilities to an owner. Hire remarkable people. Do they have the desire and belief in the business or are they just bought in to have a job? Bring out the best in your people. It is your responsibility for your success. You are responsible for every family who works for you; this is a huge weight on your shoulders.   Perseverance: Greg Buckley Rely on your convictions so you can move forward. Perseverance gets you over when things are not perfect. It helps you adjust accordingly. The Genius/Idiot Quotient. The number of days you feel like a Genius and divide by the number of days you feel like an idiot. Seek help from people to get the next goal. Walls to climb and rivers to swim to reach...

Kyle and Brooke are back to dive into the first OTB Postgame show following the Wings 17-15 loss to the Buffalo Bandits. They discuss the intensity of the game, the fight the team showed, discuss the postgame interviews with Head Coach Paul Day, Chris Cloutier, Matt Rambo, & Frank Brown. They also give their three stars of the game and Alex gives her thoughts on photographing a game for the first time at The Center. Follow Us! Twitter: @UndergroundPHI Kyle: @KBizzl311 Dom: @WashedLifestyle Brooke: @BrookeOnBroad Alex: @AlexOn11th Instagram: @undergroundsportsphiladelphia Alyssa's Makeup Page: @MakeupByAlyssaAmber Twitch: twitch.tv/undergroundsportsPHI Alex's YouTube Channel: www.youtube.com/channel/UCOvaCQkS…FHddA?app=desktop Merch & Apparel: www.teepublic.com/stores/undergrou…phia?ref_id=6145 Intro Music: Arkells "American Screams" Outro Music: Arkells "American Screams"

Once upon a BEN Around Philly episode, Kristen is visited by three fairytale princesses. The Philadelphia Theater Company’s A Dream Is A Wish: Princess Holiday Concert returns to the Suzanne Roberts Theater on South Broad Street for ONE DAY ONLY - Sunday, December 16th, and Shawn Stone - the director of Marketing for the Philadelphia Theater Company, along with Heather Sawyer (Mulan), Emily Morales (Moana), and Becca Weintraub (Sophia) join Kristen in studio to give a preview of the show. Families will see Cinderella, Princess Sophia, Belle, Ariel, Mulan, Elsa, Anna, Moana, Cinderella and Rapunzel, all in one show! Tickets are $35 and are available at the Suzanne Roberts Theatre box office, online at philatheatreco.org, or by phone 215-985-0420. This show sold out last year, so get your tickets sooner than later. There are 2 performances - 3pm and 6pm. Then Matt Cord & Kristen Herrmann speak with Anthony Joaquim and Chris Cloutier, players on the new Philadelphia Wings team. The WINGS season home opener vs. the Buffalo Bandits is this Saturday, December 15th at the Wells Fargo Center. There are a limited number of $18 tickets available at WINGSLAX.com. And while you’re there, keep an eye out for Wingston, the new mascot for the Wings! Unfortunately, the show wraps on a sour note. Foul even. The Grinch himself stops by to talk with Matt & Kristen about his upcoming show at the Merriam Theater. ‘How the Grinch Stole Christmas’ is a musical, and it’s all about him… the Grinch. Just in time for Christmas, and running December 19-29th, tickets are available at KimmelCenter.org. While the Grinch was surprisingly nice to interview, even so… the three words that best describe him are as follows, and we quote,"Stink, stank, stunk"! The show will be great though.

Anthony Joaquim and Chris Cloutier from the Philadelphia Wings came on the show to talk about the "WELCOME HOME Opener" On Saturday, December 15 at 1 p.m. when they take on the Buffalo Bandits at the Wells Fargo Center. Listen to the full interview below including the part where we check their spelling

The 2018-19 NLL season was in jeopardy with the first 2 weeks of the season already getting cancelled after labor disputes. But right before the season was a loss, the league and the PLPA came together to save it and now the season is back on. To get us ready for the upcoming season, 2nd overall pick in the draft and current member of the Philadelphia Wings, Chris Cloutier [14:40-35:30], joins us to talk about winning Natty Championships over his now teammates, what he's looking forward to the most this season, and more.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way. After opening his shop, he founded autoflow.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Listen to Chris’ previous episodes (https://remarkableresults.biz/?s=%22Chris+Cloutier%22) . John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him. When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel program.  After graduation, John started work in a dealership where he went from a “D” technician to an “A” technician in a few short years. He also added shop foreman to his resume.  During this time, John became certified as an ASE Master Technician and Advanced Level Technician which he still maintains. Crossing to the other side of service, he became a service adviser winning the Ford Silver Medallion award. He then became a Service Manager for a large dealership. John also worked in the independent aftermarket. He then applied to be an instructor at a post-secondary automotive training school where he taught basic electrical and HVAC courses for the better part of ten years. Fortune would change his career path again when John learned about BOLT ON TECHNOLOGY and became part of the team. Listen to John’s previous episodes (https://remarkableresults.biz/?s=%22John+Burkhauser%22) . Pete Rudloff is a national automotive instructor/advisor, ASA volunteer leader, nationally published technical writer and owner of both Pete’s Garage, Inc. and Blue Collar Technologies, Inc. in Newark, DE. Pete has a passion for raising the bar for the auto trade and a reputation as a friend to the general auto repair shop with many calling themselves Pete’s customer. More than just a guy who fixes cars, Pete is out to change the auto trade and how vehicle owners view auto shops with his new FlexCheck Auto Digital Vehicle Inspection Software. Listen to Pete’s previous episodes (https://remarkableresults.biz/?s=%22Pete+Rudloff%22) . Key Talking Points: DVI is so important because it will increase the transparency with what is going on with their vehicle. More and more people want to be in control. DVI allows you to maximize opportunity with each vehicle that comes into the shop. DVI is not going away. It is like a smartphone. ‘Everyone has one’ DVI penetration is only about 10%, however, it is the norm today. There is no excuse not to DVI. It is not going away. Sop ignoring that this is a fad. DVI bring the vehicle in the bay to their home or office. Adoption rate issues: Change Fear Battling priorities (fire drills) DVI is a major change. It has a major impact on the business. You need to be prepared. Lay your plans and vision to adapt DVI over the next few years. Let your people know. Involve your team to improve your engagement. Get your teams feedback and buy-in. Get them to kick the tires with you. Time is necessary to get full adoption. Leadership/Management must take a strong lead in the implementation of DVI and stay engaged with the team not only during integration but into full adoption and as a system. DVI’s...

OK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems (https://remarkableresults.biz/a065/)  we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0. Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series. Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket. Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices  (https://remarkableresults.biz/app) . The Panel: Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22) Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes  (https://remarkableresults.biz/?s=karim+morsli) . Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  HERE. (https://remarkableresults.biz/?s=nalu) Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds of articles and product reviews for Powersports magazines...

Chris Cloutier Previous Episodes (https://remarkableresults.biz/?s=%22chris+cloutier%22) .    Talking Points: Great leaders take ownership. Read book ‘Extreme Ownership’ by Jocko Willink and Leif Babin Take ownership of every situation in your life and business. Training is one of the most important steps in being a good leader and running a great business. If you ask your people to train and you don’t, they won’t. They will follow you if you lead. Embrace Change and Technology. It is not going away. Be the example for your people. Show the way. (http://eepurl.com/bhqME9) Be socially involved and in touch with the show: Speaking (https://remarkableresults.biz/speaking) Download the Remarkable Results Radio listening APP for your smart device: (https://itunes.apple.com/app/id1188757689)         Find a Top Podcast Listening APP for your Mobil Device, Click (https://remarkableresults.biz/app) (https://remarkableresults.biz/app) The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

OK here is how Geek Talk 2.0 got started. In the Town Hall Academy on SMS systems episode (https://remarkableresults.biz/a065/) we got on a ‘tech talk’ roll. It got very interesting and at the end of the episode, we decided to create this episodic series called Geek Talk 2.0. Talking Geek can be a full-time job in our industry. With tech changing at light speed, we thought it a good idea to talk about it and maybe even debate it in an episodic series. Our goal will be to inform you of important tech areas of your business that you need to pay attention to. In this episode, we talk cloud-based systems, how to protect yourself from ransomware, a little ADAS talk and why your involvement in the laws of your state regarding autonomy and who controls the data is so important. Having an independent at the table will make a big difference for the aftermarket. Keep an ear to the ground for the next episode or subscribe to the newsletter, see below, or subscribe to your favorite listening app. You can find a short list of listening apps for mobile devices (https://remarkableresults.biz/app) . The Panel: Greg Buckley is the CEO the 50 + year young Buckley Personalized Auto Care in Wilmington, DE. He’s a member of ASA, an ATI Coach, a member of the Delaware Automotive Service Professionals, past member of the NAPA advisory board council, is vice-president of NAPA business development groups, and is involved as an advisory board member of Kukui, along with AutoVitals. Hear Greg’s previous episodes  HERE (https://remarkableresults.biz/?s=%22greg+Buckley%22) .   Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas. He spent many years in the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. He’s worked for companies that understood the marriage of service and software, and have applied it in an effective way. Chris has his ASE C1: Automobile Service Consultant Certification Test (C1). He brings the business side to the business and his brother Pat brings the Braun. Chris is also a musician. Hear Chris’s previous episodes  (https://remarkableresults.biz/?s=%22chris+cloutier%22)   Karim Morsli owner of Winkler Automomotive in Gaithersburg, MD,  is an engineer by trade who has worked in the oil fields and information technology industry. Karim is passionate about the new direction the automotive industry is taking, and in particular, the critical role independent service centers will need to evolve into to ensure all present and future car owners will have the choice of where to have their vehicle serviced besides the dealership. Karim is an innovator who works on multiple levels within the industry (education and legislative) to ensure his service center and others like his are ready for the challenges ahead. Always one to practice an open door approach, he is always willing to teach and share his knowledge and is also an avid learner. Listen to Karim’s previous episodes  (https://remarkableresults.biz/?s=karim+morsli) .   Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system.Bill has been a big contributor to the podcast and he currently serves on several industry and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes  HERE. (https://remarkableresults.biz/?s=nalu)   Tracy Martin has been involved in the automotive aftermarket for over 40 years. He is the author of six, Motor Books Workshop Series book including: “How to Diagnose and Repair Automotive Electrical Systems,” “Motorcycle Electrical Systems Troubleshooting and Repair” and “How to Use Automotive Diagnostic Scanners.” In addition to books, Tracy has written hundreds...

In this week's Innovate podcast, Chris Cloutier, shop technology expert and owner of Golden Rule Auto Care, joins the show to discuss the timeline of a shop's technology.  Cloutier created his own site to go over this topic, and he walks through the timeline's three stages, including where your shop is now, and where it can be. The further along on the timeline you are, Cloutier says, the more efficient and productive your shop can be. Stage One (3:26): Stage one covers the vast majority of today's shops. This is the inescapable technology, like your shop's website, or online reviews.  Stage Two (10:10): Shops in stage two know they need to embrace technology, and leverage it in their day-to-day operations. These shops have already embraced software like automated workflow, or digital vehicle inspections.  Stage Three (30:04): These shops are in what Cloutier calls the advanced category, and are the 1 percent. These early adopters may have already included cloud based SMS software, or telematics into their daily operations. 

The panel: Jeremy O’Neal  President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop, Freedom Automotive in Hesperia, CA.  Jeremy’s previous episodes  (https://remarkableresults.biz/?s=%22Jeremy+O%27Neal%22) . Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way. After opening his shop, he founded autotext.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Chris’s previous episodes (https://remarkableresults.biz/?s=%22Chris+Cloutier%22) . Barry Barrett is an authority on sales and selling. He is the Director of Training for RLO. Barry’s sales and training capabilities operate at full capacity in his dual roles as the lead salesperson and service manager trainer. During Barry’s career as a Service Manager and top salesperson, he honed his talents in communicating with people. Barry is tireless in his pursuit of excellence in the automotive industry and in all that he does. His passion for providing tools to train owners and their teams to the next level is unlimited. Barry is a Ziglar Legacy Certified Coach. Listen to Barry’s previous episodes (https://remarkableresults.biz/?s=%22Barry+Barrett%22) .   Talking points: Two ways leaders lead. Pain. Required to do it because everyone else is. Vision. New, innovative, pioneer to try something different. Changes to operations and processes are digital inspections. Fear of losing control of the sale. We are moving away from a sales society to a consumer buying driven society. Moving to completely digital you can save on payroll, meet demands of the customer. Fear change. Unsure of the outcome of change, but able to adapt as change becomes more prevalent. Afraid of being incompetent after they’re already competent and comfortable on a certain way of doing things. You’re either surviving or thriving/avoiding pain or gaining pleasure. Fear of the unknown and failing at it. Fear of losing something, protecting what is yours. How do we deliver the value to the customer and not lose the control of the sale? Curse of knowledge that we cannot explain what we do. An automobile is a complex machine and we need to explain our competency to the customer at a level 2, not at a level 10 knowledge. Don’t go overboard. What do consumers want? Easy access to making an appointment without having to get a verification email or phone call. Instant online access to your workflow is necessary. We are in an ‘on-demand’ society. We will change, but we need to understand everything about it. We want to get to the end game without any pain. There are three pricing models: Amazon. Android/Apple. Have the best product, but the highest pricing model based on a relationship. You’ll always get paid more for this vs the other two. 73% of people that get a text from you consider you in their inner circle. Teach your child to talk. Conversing face to face will become a dying art. Deliver your client the transaction in the method they want. Over the phone, in person, texting, or email.

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas, Texas for the last 5 years and is an expert at software development who understands what customers want in a digital sales process. He came from the software industry developing solutions for companies like Southwest Airlines, and Wyndham Intl. Chris worked for companies that understand the marriage of service and software and have applied it in an effective way. After opening his shop, he founded autoflow.me, a workflow and communication solution, specifically to give his shop a competitive advantage. As he talked to more shop owners he realized there was a need for better technology and has since worked toward helping the industry embrace and move forward with it. Chris has held many responsible roles throughout the years: Business Manager/Owner at Golden Rule Auto Care Architect/President at autoflow.me Former Software Engineer at Southwest Airlines Former President (title) at Lone Star Auto Repair Studied Computer Science at University of North Texas Owner and partner in several businesses. Talking points: Many entrepreneurs find themselves in a ‘struggle’ on their success journey. At the top of the org chart, you are alone. Read the referenced article “About the Struggle” (https://a16z.com/2012/06/15/the-struggle/) . You need to know where you are in your struggle. You must be a continuous learner. Everyone starts somewhere and has been or continues to be in their life struggle. Why do we attack the young guy who is starting in his garage? Let’s encourage and embrace them. Entrepreneurs are always on to the next mountain. Gary Vaynerchuk says you get a four hundred trillion chance to be alive. It is amazing what we complain about when we get such great odds to be here. Chris has the utmost respect for everyone who starts a business. Our job as an entrepreneur is to have ideas. They are going to change the world. Next comes leadership/management. Working on your business, not in it. I want to replace myself. I don’t want that job. I don’t want to manage my shop on a day to day business. You don’t have a boss affirming you. You don’t have anyone to validate you. You don’t want to be the person putting out fires. Not a good choice of a good leader. You need advisors and coaches in your business to guide you and hold you accountable. Get over the fact that someone will tell you to do something. That may be exactly what you need. They will also affirm your success and give you positive guidance and direction. You need to have a superpower. Follow your gut because the numbers may not make sense. A lot of people have done great things by following their gut, however, the feeling in your gut is not magic, you need to work hard to make your gut work. Not easy if the numbers won’t work. Leaders are readers. Books are wisdom. Entrepreneurs must read a book a week at the minimum one a month. Every business person must have a business plan When you go on vacation and have no destination you will find yourself in a place you hadn’t planned. Chris says: Listen to all 300 episodes of the Remarkable Results Podcast and apply 60% of what you learn you will be successful in running a profitable shop. Are you fixing cars or are you serving your community? Chris is helping to change the industry for the better. When you start to accumulate cash, you’ve got to invest in hiring good people. They will help you grow your profit and cash position. Hire people who will multiply what you do. Salesmanship is not a dirty word. Communication is a key to success. Selling is about building relationships and offering solutions. Join Toastmasters. Not understanding communication is what gets us into fights with our spouse. Listening is the key component of good communication. If you become a master...