The Digestible Dynamics Podcast

In this conversation, Steve Kerr from the Microsoft Showcase team discusses the evolution of customer support at Microsoft, focusing on the transition to Dynamics and the integration of AI tools like Copilot. He highlights the challenges and successes of unifying support systems, improving knowledge management, and enhancing customer interactions through innovative technology. The discussion also touches on future developments in customer support and offers advice for organizations looking to implement AI solutions effectively. About Our GuestSteve Kerr is a Senior Technical Support Engineering Manager at Microsoft. Steve is known for his energetic personality and passion for technology. Steve has a background in customer service and support, having worked on various projects and initiatives at Microsoft. Steve's ambition is to become the first Steve Kerr that shows up in Bing search results. Hosted on Acast. See acast.com/privacy for more information.

In this episode, we connect with Beau Schwieso and delve into the transformative impact of AI on Microsoft's Finance & Operations solution. We discuss how AI enhances operational efficiency, automates tasks with pre-built agents, and offers custom solutions for unique business needs. The conversation also covers the revolution in accounting processes, the importance of data integrity, and the preparation required for successful AI adoption. With insights into the future of AI in business operations, this episode is a must-listen for anyone interested in technology-driven business transformation.About Our GuestBeau Schwieso is the Chief Operating Officer at Caf2 Code, where he plays a pivotal role in driving the company's strategic vision and operational excellence. He brings over 14 years of experience in implementing ERP solutions, specializing in both process and discrete manufacturing, finance, and advanced system configurations. He is the creator of the popular DynamicsDad blog, where he simplifies complex ERP concepts into relatable, actionable insights. Beau has a talent for making advanced topics like warehousing, Azure integrations, and production scheduling accessible, helping businesses maximize their D365 investments. He serves on the board of advisors for the Dynamics User Group and contributes to programming committees for major events like Summit NA and DynamicsCon. Additionally, he co-leads the Dallas D365 user group. Outside of his professional life, Beau enjoys writing late into the night, crafting witty dad jokes, and cherishing moments with his family.For more insights from Beau, check out his blog: DynamicsDad | Dynamics 365 Finance & OperationsAbout Caf2CodeCaf2Code is a dynamic company committed to empowering businesses through innovative ERP solutions. By prioritizing customer needs and blending their system expertise with the customer's industry knowledge, Caf2Code helps organizations optimize their operations and achieve their goals.Renowned for its proficiency as a premier ERP, CE, and Power Platform implementer, Caf2Code equips clients with the tools necessary to maximize their D365 investments. Through a combination of technical skill and a deep understanding of business requirements, Caf2Code distinguishes itself as a leader in the ERP solutions space.To learn more about Caf2Code - The Partner You Can Trust - visit their website: Home - Caf2Code LLC Hosted on Acast. See acast.com/privacy for more information.

In this episode, Julie Strauss, Vice President of Project Sophia at Microsoft, introduces us to Project Sophia, a groundbreaking AI-powered business research canvas. Julie explains how Sophia allows users to engage with their data in a conversational manner, generating visualizations and suggesting next steps. The discussion delves into the various applications of Sophia, the importance of data quality, and how the tool personalizes user experiences. Julie also shares insights on the surprises and learnings from the project, emphasizing the need for good data and the potential for Sophia to evolve based on user interactions. About Our Guest:Julie Strauss is the Vice President of Project Sophia, a groundbreaking generative AI product at Microsoft. With over 20 years of experience in creating customer-centric experiences, Julie has a proven track record of leading various product missions across Microsoft. Her current project represents a new generation of AI-first application patterns, designed to revolutionize complex business decision-making through innovative approaches to discovering, visualizing, and interacting with business data across organizational boundaries. About Project SophiaProject Sophia is an AI-first business application designed to assist users with complex, cross-functional tasks by providing a new way to discover, visualize, and interact with business data. It features an AI-powered research canvas and large language model-powered blueprints, enabling users to create exploratory journeys and understand business data through AI-generated charts and insights. Project Sophia offers quick insights and recommends next steps, allowing users to start with a question and explore different options iteratively until achieving the best possible outcome. Currently available in the EU and US regions, Project Sophia is in preview and aims to revolutionize business decision-making. To try Project Sophia while its still in preview visit: https://projectsophia.microsoft.com/To provide your feedback on your experience with Project Sophia visit: https://adoption.microsoft.com/en-us/project-sophia/ Hosted on Acast. See acast.com/privacy for more information.

In this episode, hosts Kayla Rohde and Bill Whalen are joined by Trey Johnson, Data Analytics Solution Specialist, and Daryl Moll, Data Engineering Director at Velosio, to delve into the intricacies of preparing data for AI adoption. The discussion covers best practices for ensuring data quality, security, and effective planning, while sharing success stories from various business sectors. The guests also explore the future potential of AI in enhancing business processes and decision-making, addressing challenges such as data integration and governance. Tune in to gain valuable insights from experts who are at the forefront of data and analytics solutions. About Our GuestsTrey Johnson is a published author, speaker, and consultant with over 30 years of experience in business intelligence, data management, and analytics. As a Data Analytics Solution Specialist at Velosio, Trey leads the practical application of Microsoft Fabric and Power Platform, collaborating with internal teams and clients to deliver innovative solutions that drive data-driven insights and optimize business outcomes. His expertise spans operational leadership, team building, and leveraging Microsoft technologies to help organizations achieve their goals.Daryl Moll is a seasoned technology leader with over 25 years of experience in IT, cloud architecture, and data solutions. As the Data Engineering Director at Velosio, Daryl specializes in generative AI, Microsoft SQL, Dynamics ERP and CRM, Power Platform, and Microsoft 365. With a deep understanding of public and private cloud technologies, virtualization, and Microsoft's server platforms, Daryl drives innovative solutions that optimize business operations and deliver exceptional results for clients. About VelosioVelosio is a leading cloud applications services partner, specializing in helping companies modernize applications, simplify operations, and leverage data for better decision-making. With over 30 years of experience, Velosio offers a comprehensive range of solutions, including ERP, CRM, data analytics, AI, and automation. Their team of 450 business professionals and industry experts is dedicated to empowering clients to achieve their most ambitious goals through innovative technology and proven methodologies Explore More from Velosio: Learn more about Velosio on their website: https://www.velosio.com/ Unlock the power of data-driven insights and elevate your business's profitability and growth by downloading Velosio's expert guide, Leading with Purpose found here: https://www.velosio.com/go/data-driven-insights-for-business-leaders/?utm_medium=syndication&utm_source=digestible-dynamics-podcast Hosted on Acast. See acast.com/privacy for more information.

In this conversation, Prasoon Sinha discusses the integration of Microsoft AI technologies in traffic engineering, emphasizing the importance of communication and the social impact of their projects. He highlights how AI and digital tools enhance project delivery, improve safety, and ultimately contribute to better quality of life for communities. The discussion also explores the future of AI in traffic engineering, focusing on augmenting human capabilities and leveraging global knowledge. About Our GuestPrasoon Sinha is the Global Director of Digital Solutions at Arcadis, with over 24 years of experience at the intersection of transportation and technology. He is a pioneer in leveraging AI, automation, and advanced data science to reimagine the delivery and operations of transportation systems. Prasoon has worked extensively with state DOTs and local agencies to assist with their digital transformation. His expertise in merging transportation engineering with cutting-edge technology drives impactful solutions that enhance safety, efficiency, and system performance. About ArcadisArcadis is the world's leading company delivering intelligence-driven sustainable design, engineering, and consultancy solutions for natural and built assets. With a mission to improve quality of life, Arcadis addresses today's most pressing challenges, including climate change, urbanization, and digital transformation. The company operates in over 30 countries, employing more than 36,000 professionals such as architects, data analysts, designers, engineers, project planners, and sustainability experts. Founded in 1888, Arcadis has over 135 years of experience in delivering integrated and holistic solutions across the full project lifecycle. To learn more about Arcadis, visit their website: https://www.arcadis.com/ Hosted on Acast. See acast.com/privacy for more information.

As we shift into 2025, we're going to be diving deep into the world of AI and its impact on the Business Applications space. On today's episode, we'll be joined by Robbie Morrison, the visionary CEO of Velosio. Robbie is a renowned technology leader and expert system architect, celebrated for his innovative solutions that drive efficiency and growth. With a profound expertise in Microsoft Dynamics 365, cloud technologies, and infrastructure, Robbie is adept at navigating complex business environments and addressing critical challenges. His strategic implementation of scalable solutions has consistently transformed business operations. Episode Topics: What are some of the common business challenges you see organizations trying to solve with Dynamics & AI?The end customer can be considered a major driving factor when it comes to organizations taking on a business transformation process. What are some of the ways you've seen adoption D365 impact the end customer experience, and how do you see AI tying into that impact?How can organizations ensure a smooth transition and adoption of D365 and its AI capabilities?How do you see the role of AI evolving in business operations over the next few years? Useful Resources: Microsoft Dynamics 365 Implementation and Support | Velosiohttps://www.velosio.com/go/tech-trends-executive-roundtable/ About our Guest: Robbie Morrison is a visionary technology leader and expert system architect known for developing innovative solutions that enhance efficiency and growth. As CEO of Velosio, his deep expertise in Microsoft Dynamics 365, cloud technologies, and infrastructure uniquely positions him to navigate complex business environments. Robbie excels at addressing critical challenges, particularly for mid-market companies, by implementing scalable solutions that transform business operations. Prior to leading Velosio, Robbie founded and steered multiple pioneering technology enterprises, including the inaugural Internet Service Provider in Northwest Georgia. His forward-thinking leadership and strategic foresight have consistently propelled transformative advancements and robust growth. Hosted on Acast. See acast.com/privacy for more information.

In today's fast-paced digital landscape, organizations are leveraging AI to fundamentally transform customer service operations. This shift is not just about adopting new technologies; it's about enhancing how businesses interact with their customers. By utilizing AI-driven solutions, companies can streamline processes, provide personalized experiences, and proactively anticipate customer needs, paving the way for more efficient and responsive service. On Today's episode, we'll be joined by Jon Rastia, Argano's Senior Director of Strategy, to delve into the concept of “Service Anywhere.” This innovative approach emphasizes the implementation of comprehensive AI-driven solutions designed to enhance customer service departments. We'll explore current trends in customer service transformation, identify common pitfalls to avoid during these changes, and discuss the substantial business value that these AI-driven initiatives can bring. Episode Topics:Who is Argano?What is Service Anywhere?What are 3 Key trends you're customers are requesting?What are some common pitfalls to avoid when considering a Contact Center/Customer Service transformation?What's the business value customers are achieving with deploying Microsoft Dynamics CS/FS?What's the #1 takeaway you'd like to share with the audience regarding AI in the Contact Center? Useful Resources:https://argano.com/https://www.microsoft.com/en-us/dynamics-365/topics/customer-service/customer-service-software?msockid=218959fa313a647b28994cc230d465e6 About our Guest:Jon Rastia brings 25+ years of designing and implementing CX solutions, coupled with a record of outstanding leadership and success resulting in reduced costs, increased efficiencies, and improved ROI. Jon brings a deep knowledge of successfully applying modern technology in several industries; his experience includes the retail, manufacturing, insurance, and financial services. As a former Chief Information Officer, he has provided technology vision and leadership developing and implementing large-scale, complex enterprise information systems supporting distributed and centralized business operations. His efforts leading teams have achieved more effective and cost-beneficial enterprise-wide business solutions. Hosted on Acast. See acast.com/privacy for more information.

No KJ, here's Kayla, and D365 Customer Service changes... oh my! We're back with a new season, new co-host, but with the same, great, digestible tidbits for Dynamics 365. This episode, we formally welcome Kayla as our new co-host, wish KJ goodbye and good luck. Kayla also shares what the big updates are for D365 CS for the Wave 2 Release.Episode Topics:Welcome Kayla! What's new with CSUseful Resources:Blog release - 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power PlatformProduct documentation 2024 Wave 2 ReleaseMicrosoft Release Planner for Customer ServiceWho is Kayla Rohde?Welcome to Digestible Dynamics! I'm Kayla Rohde, a Microsoft Business Applications Technical Specialist with a decade of experience in supporting business applications. Born and raised in the Midwest, I've lived in Nebraska, Iowa, and now call Minnesota home. With an educational background in Business Systems Analysis, my passion lies in helping organizations understand and overcome their business challenges using innovative Microsoft solutions. The endless possibilities for solving business problems with technology is what excites me the most about my work. When I'm not diving into the world of business technology, I'm a proud dog mom to two wonderful dogs, Diesel and Xena. I also love indulging in hobbies like reading, writing, painting, and learning new things—from ancient history to playing the guitar. I cherish spending time with family and friends and enjoy traveling. I'm thrilled to share insights and stories with you on this podcast. Let's explore the dynamic world of business applications together!Connect with Kayla - Kayla Rohde | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Microsoft has introduced Dynamics 365 Contact Center, a Copilot-first cloud contact center solution aimed at revolutionizing customer service. This innovative platform integrates generative AI to provide seamless customer engagement across multiple channels, including voice, SMS, chat, email, and social media. It offers advanced features like context-aware, personalized conversations, real-time sentiment analysis, and intelligent routing to ensure customers receive timely and accurate assistance. The solution also supports effortless self-service, allowing customers to resolve their issues independently through natural, human-like interactions. The impact of adopting a digital contact center is profound for businesses. For instance, companies can experience a 31% increase in first call resolution and a 20% reduction in missed routes, leading to enhanced customer satisfaction and loyalty². Additionally, the platform's real-time reporting capabilities enable service leaders to optimize operations and reduce costs, further driving efficiency and effectiveness in customer service delivery. ***Editor's note: - To clarify Sree's point about Copilot Studio, Copilot Studio entitlements are included in D365 Contact Center, but not D365 Customer Service. If you purchase licenses for D365 Customer Service it does NOT come with Copilot Studio entitlements. That would require an additional purchase of Copilot Studio licenses.Episode Topics:What is D365 Contact Center?Which type of customer would be a good fit for D365 Contact Center?How does D365 Contact Center differ from our other CS offerings?How can customers learn more and get started? Useful Resources:Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft BlogDynamics 365 Contact Center | Microsoft Dynamics 365Introducing Microsoft Dynamics 365 Contact Center About Sree YegginaSree Yeggina has over 15 years of experience in the technology space as an engineer, functional consultant, and sales enablement leader. Currently, Sree is the Global Director of Sales Readiness for Business Applications Customer Experience and Service categories where she passionately enables the world about achieving world class CX through end-to-end seamless customer engagement Connect with Sree - Sree Yeggina | Linkedin Hosted on Acast. See acast.com/privacy for more information.

Out of the box, Dynamics 365 can help organizations of various sizes across different industries solve business problems with technology. Whether that's improving seller efficiency and pipeline accuracy, or boosting CSAT by solving your customer service problems more quickly, or it's ensuring your field agents are better equipped to complete their work orders with a true customer 360 view, Dynamics 365 can help. Another powerful aspect of the platform is its ability to integrate with Partner solutions that help augment dynamics 365 processes and workflows. For example, you can integrate Docusign with your existing D365 ecosystem to ensure more intelligent and automated document management In this episode, we interview Suresh Jeevanani, senior director of Strategic Partnerships at Docusign to highlight the value of the D365 and Docusign integration and how organizations can use it today.Episode Topics:What do you do at Docusign do?What is the value of a Docusign and D365 integration?What does the Docusign integration feature within Copilot for Sales entail?How can a customer get started?Useful Resources:Dynamics 365 Integrations | DocusignDocuSign for Dynamics (microsoft.com)Sign up for Copilot for Sales Extensibility Preview (microsoft.com)About Suresh JeevananiSuresh Jeevanani is Senior Director, Strategic Partnerships at Docusign. He has over 2 decades of experience in the high-tech industry. He is passionate about bringing power to technology & technology ecosystems to help customers transform their businesses. He lives in San Francisco Bay Area with his wife and daughter. In his spare time, Suresh likes to play tennis and go road-biking.Connect with Suresh - Suresh Jeevanani | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Customer service agents face challenges such as access to relevant data and the right technological tools, with some juggling up to 10 different systems to address a single issue. Each step in the process of resolving customer issues is time-consuming and complex, with agents spending significant time researching cases and seeking out solutions. As customer inquiries increase in volume and complexity, organizations must find ways to streamline processes, reduce the workload on agents, and improve the overall customer experience. This week on the podcast, we have Edgar Wilson II, Principal Program Manager for Customer Service Business Applications to highlight what Copilot for Service is and how customers can extract value from it.Episode Topics:What is Copilot for Service?How is this different than D365 CS?How can a customer get started?Useful Resources:Official Microsoft Copilot for Service documentation - Copilot for Service | Microsoft LearnQuickstart—create and deploy Copilot for Service - Copilot for Service | Microsoft LearnGet started with Microsoft Copilot for Service - Training | Microsoft LearnAbout Edgar Wilson II:"Hi, my name is Edgar Wilson, Principal Program Manager in the Dynamics 365 Customer Service group. I hold over 15 years of Dynamics experience having spent 7 years with prestigious implementation partners including Aderant, Customer Effective and Hitachi. During this time I worked as an architect and technical consultant implementing Dynamics in a variety of industries including Financial Services, Healthcare and manufacturing. I've been at Microsoft 8 years, holding a variety of roles in sales and engineering in the business applications group."Connect with Edgar - Edgar Wilson II | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

What was your first interaction with technology? For our Guest, Greg Williams, VP of Strategy at Western Computer, it involved a green screen. Fast forward to the present, and he's helping organizations of various sizes implement business applications and AI technologies into their business processes to make drive growth, improve efficiency and enhance the employee experience. Episode topics:Given your extensive history and experience with Technology and business applications, how have they transformed since you started working with them?Can you help our listeners understand how they should think about technology in the context of their existing business strategies?What are the strategy pitfalls companies make when in regards to investing into a technology solution? Useful resources:Western Computer | Microsoft Dynamics 365 Gold ERP PartnerCopilot for Dynamics 365 | Microsoft Learn About Greg WilliamsWith over two decades of experience in the realm of Microsoft Dynamics, I've been a trusted partner for businesses seeking streamlined operations. My expertise lies in the intricate dance of manufacturing and distribution, where I've orchestrated solutions that drive efficiency and growth.

Within Dynamics 365 Sales, Customer Service, Customer Insights Journeys, Field Service, Power Platform and Finance, users can utilize Copilot within their flow of work in each of the respective solutions. A seller can use Copilot to summarize an opportunity with D365 Sales. A customer service agent can ask Copilot a technical question about troubleshooting a product and Copilot will answer it because it is connected to an existing knowledge base. But what if the user is using Outlook or Teams? Well thanks to the Copilot integration with M365, users can access Copilot that's connected to their CRM within Outlook or Teams to update records, access business-critical information, and more. Copilot meets the end users wherever they are to ensure it can empower them right from their flow of work. Episode TopicsHow can users take advantage of D365 Copilot and M365 Copilot together?What will the cost be, and will users need a M365 copilot license in lieu of the D365 Copilot license?What new advancements does D365 have coming that you can share? Useful ResourcesMicrosoft Copilot for Microsoft 365 | Microsoft 365Introducing Microsoft 365 Copilot | Microsoft 365 BlogMicrosoft Copilot for Microsoft 365 overview | Microsoft Learn About Chris StedmanHere's how Chris describes himself - "I am a Sales fanatic. With over 3 decades of experience in sales, sales operations, sales coaching, and sales strategy, I live for sales engagements and conversations! I am extremely passionate about the art of sales and the science of sales operations. Currently, as the Director of GTM strategy and motions for Business Applications at Microsoft, I focus on seller excellence, customer experience, and sales programs and automation. I reside in the great state of Minnesota, with my wife and two children. When I'm not selling or coaching, I enjoy MN Vikings football, Arsenal soccer, poker, golf, and hanging out at the lake. Please connect with me on LinkedIn!" Connect with Chris - Chris Stedman | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

Technology innovation involves harnessing knowledge, expertise, and resources to develop innovative solutions that solve problems, improve efficiency, drive progress, and deliver value. Technology innovation can have various impacts, such as improving the quality of life, fostering economic growth and competitiveness, enhancing efficiency and productivity, addressing societal challenges, fueling scientific and technological advancement, and empowering and engaging users. This week, we have the opportunity to discuss how an enterprise organization thinks about and executes on innovation at ServiceNow with their Deputy Chief Innovation Officer, Kevin Barnard. Episode TopicsWhat does a Chief Innovation Officer do? How does ServiceNow drive innovation, and what role does Microsoft have in supporting it?How can ServiceNow and Microsoft partner to drive innovation in the customer relationship management space? About Kevin Barnard Kevin is the Deputy Chief Innovation Officer of ServiceNow.In his role, Kevin drives thought leadership and innovation, communicates ServiceNow's vision and strategy, helps customers and partners see the art of the possible, and shares how ServiceNow can help the world work better for everyone. Kevin prides himself on being a technology innovator and digital transformation catalyst. Prior to joining ServiceNow in 2017, Kevin spent 14 years in various technology leadership roles at General Electric Company. He started his professional life as a journalist before taking his interview and design skills to the IT world right around the time of Y2K. He has worked in startups, e-commerce and other web-based organizations. Kevin enjoys coaching and mentoring developing leaders. He is also a 200-hr. certified yoga instructor. Connect with Kevin - Kevin Barnard | LinkedIn Hosted on Acast. See acast.com/privacy for more information.

The gaming industry is a $200+ billion industry, with tremendous opportunity to grow. Being such a massive industry means plenty of customers. As such, it is hugely important for the customer experience to be optimized from the purchase, support and playing of a game. This week, we have a D365 and Gaming industry expert discussing how gaming companies are using D365 and realizing its value. Episode TopicsWhat are some top digital transformation trends happening in the Gaming industry?How are gaming companies using D365 today?Can you please share a customer success story around a Gaming company using D365?Useful ResourcesBusiness Applications | Microsoft Dynamics 365Microsoft Power Virtual Agents, now part of Microsoft Copilot Studio | Microsoft Power Virtual AgentsAbout Justin RaphaelJustin is a sales leader in the mighty West-Midwest OU in the Business Applications STU focused on West coast (+Colorado, Nevada, etc). He's been at Microsoft for 11 years, starting in support (TAM, Support Seller, Support Sales Manager) for 6 years. He lives in Tacoma, WA and currently lives, breathes, and eats all things BizApps (in addition to having a vibrant family, a passion for triathlon training, and hustling his kids to various after school activities).Connect with Justin - Justin Raphael | LinkedInWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Without user adoption, the perfect piece of technology is worthless. No matter what the analysts say about a platform, or how much AI is infused into it, if your end users are not utilizing a company's investment into a technology platform, like Dynamics 365, then they're just bleeding money. This week, our guest, Kayla Rohde, Solution Architect at Western Computer highlights some technology and user adoption best practices all organizations can implement today.Episode Topics:Can you describe your role at Western Computer and provide an overview of what Western Computer specializes in?In the context of Dynamics, how are your customers incorporating Artificial Intelligence (AI), considering its growing importance?Could you identify common challenges customers face when implementing Customer Engagement (CE) and Field Service (FS) solutions?Episode Resources:Dynamics 365 reference architectures - Dynamics 365 | Microsoft LearnDynamics 365 Field Service documentation - Dynamics 365 Field Service | Microsoft LearnWestern Computer | Microsoft Dynamics 365 Gold ERP PartnerAbout Kayla Rohde:"Greetings! I'm Kayla Rohde, a D365 Solution Architect. I've been on an incredible journey working with D365 Applications for the last 8 years. I'm passionate about designing business systems that are efficient, user friendly, and scalable. My best work happens in a team environment where I can collaborate with other creative minds to come up with innovative solutions. Beyond my professional life, I embrace the joys (and dog fur) that come with being a dog mom to Diesel (German Shepherd -11) and Xena Warrior Princess (Aussie Doodle -3). In my free time, I enjoy running around with my dogs, yoga, reading, writing, sharing dad jokes and savoring life's little moments."Connect with Kayla - Kayla Rohde | LinkedInWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.comDiscover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

One of the industry clouds supported by the Microsoft Cloud is Healthcare. Within the USA, the US Healthcare expenditure reached $4.3 trillion in 2021 supporting the 304 million people who have healthcare. It's undoubtedly a massive industry, and in today's market, technology is pivotal to an optimal provider and patient experience. Some customers choose to build solutions, while others purchase solutions to help them improve their processes, regulation and overall patient experience. Today, we're going to be interviewing Riann from Neudesic who will educate us on NeuCare, a healthcare industry solution. Episode Topics:What is the Care Management Platform by Neudesic?What are the customer benefits of using this platform?Which D365 solutions are used to create this platform?Benefits of buying vs building a solution Useful Resources:Official Microsoft Cloud for Healthcare documentation - Microsoft Cloud for Healthcare | Microsoft LearnReimagining Business In The Digital Age - We accelerate your journey to the cloud and help deliver real digital business transformation (neudesic.com)Healthcare & Life Sciences: Managing Data at the Heart of Healthcare (neudesic.com) About Riaan van der MerweRiaan is a Senior Director in Neudesic's Business Application Practice, where he specializes in large scale deployment architecture and industry verticals. He has extensive experience in the healthcare and life sciences, hospitality, real-estate and financial service sectors, and is currently leading the development of Neudesic's community care management and credentialling solutions. Riaan is passionate about interoperability, platform architectures and whole person care. Connect with Riaan - Riaan van der Merwe | LinkedInWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

According to some statistics published by Financesonline.com, field service management software can increase technician utilization by 47%, first-time fix rate by 22%, and customer retention by 11%. With the addition of Copilot to Field service, end users like dispatchers, field service managers and field technicians are empowered with an even greater boost in productivity, work quality and work satisfaction. There are many benefits to Copilot for Field Service, which is why we wanted to bring on a Dynamics 365 Field Service expert, Hector Garcia Tellado, Partner Director of Product Management for D365 Field Service at Microsoft, to discuss what Copilot for Field Service is and how it will benefit its users. Episode TopicsWhat is Copilot for D365 Field Service?How do you see it benefiting our FS customers today?Which LOBs do you see benefiting from Copilot for D365 Field Service? Useful Resources:Copilot in Dynamics 365 Field Service supports exceptional frontline service - Microsoft Dynamics 365 BlogDynamics 365 Field Service - Copilot in Field Service | Microsoft LearnWork order recap with Copilot in Field Service (preview) - Dynamics 365 Field Service | Microsoft LearnField Service Outlook add-in with Copilot for the Frontline Manager (preview) - Dynamics 365 Field Service | Microsoft Learn About Hector Garcia TelladoHector Garcia Tellado is a Partner Director of Product Management for D365 Field Service at Microsoft, overseeing product vision, roadmap and strategy. Prior to this role, he was the head of Product Management of D365 Remote Assist, a mixed reality application that allows better frontline worker communication; before that he held various PM roles in the Azure IoT organization. He also spent several years in IBM Software in their Lab Service teams serving the EMEA region. Hector holds an BS in Physics from University of Vigo (Spain) and an MBA from MIT Sloan School of Management (Cambridge, MA). Connect with Hector - Hector Garcia Tellado | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

According to an article release by Zippia earlier this year, 94% of enterprises use cloud services. The concept of cloud services is pervasive not only in our professional world, but also in our personal world, from the things we do on our phone to streaming media. The cloud is everywhere. Dynamics 365 is also a piece of cloud technology that enterprises of various sizes and across multiple industries are using today. Despite how common cloud technology is today, one common mistake or misstep companies make with Dynamics 365 is not being intentional with understanding its architecture. Today, our guest, Brenda De La Torre, sheds insight into important facets of the Dynamics 365 architecture, how companies should think about their current cloud architecture when implementing D365 and some pro tips on implementing Dynamics 365. Episode TopicsBefore investing in Dynamics technology, what cloud architecture considerations are key and what strategies should companies considering to ensure a smooth integration into a company's existing IT infrastructure?How has the architecture changed from when you first started working with Dynamics?What are the common mistakes customers make when creating a D365 solution?Please provide a use case of a successful D365 solution Useful ResourcesDynamics 365 reference architectures - Dynamics 365 | Microsoft LearnAzure and Dynamics 365 scenarios - Azure Architecture Center | Microsoft LearnBusiness Applications | Microsoft Dynamics 365 About Brenda De La TorreBrenda has worked as a D365 + Power Platform Architect for close to a decade and since transitioned into a Partner Technology Strategist role at Microsoft serving as the CTO for Global Partners driving their technical roadmap and helping build transactable solutions. She hails from the Midwest (Wisconsin) and recently moved back with her husband, daughter, and dog! In her free time she loves exploring nature (hiking, biking, etc.) and helping people pursue a career in technology. Follow her Instagram @calledtotech for tech and career insights and news! Connect with Brenda - Brenda De La Torre | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Welcome back to the Digestible Dynamics Podcast. For Season 5, we're going to kick it off with Copilot for Dynamics 365 Marketing. Copilot is a game-changer for marketers who want to save time, boost creativity, and deliver personalized customer experiences. Copilot works with Dynamics 365 Marketing and Customer Insights, allowing you to interact with your customer data using natural language, generate targeted customer segments, and write engaging email content with just a few clicks. This week's guest, Chandra Stevens, Principal Program Manager for Customer Experience at Microsoft, highlights how Copilot can take your marketing to the next level. Episode TopicsWhat is Copilot for D365 MarketingHow do you see Marketing customers benefitting from Copilot?What is Copilot for Customer InsightsHow do you see CDP customers benefiting from Copilot? Useful ResourcesCopilot in Dynamics 365 Marketing and Customer Insights - Microsoft Dynamics 365 BlogOverview of AI-powered item marketing text (preview) with Copilot - Business Central | Microsoft LearnAI-powered item marketing text (preview) with Copilot FAQ - Business Central | Microsoft Learn About Chandra StevensChandra embraces all things pop culture and technology. As a recognized thought-leader with vast experience in emerging technology and experiential marketing practices, she is responsible for customer experience solution strategy and innovation that enable organizations to drive growth by knowing their customers, going beyond their expectations, and engaging in moments that matter. My objective is to combine art and science, cultural analysis, human-centric interaction, and technology innovation to build profitable and scalable business practices for our customers to be ready for what's next. Connect with Chandra - Chandra Stevens | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Research on Artificial Intelligence began in the 1950s and we haven't looked back since. Lately, there has been a tremendous amount of attention on AI, especially generative AI. Microsoft has invested billions of dollars into GPT technology and is incorporating the technology into the Dynamics 365 platform through Copilot. On this episode, KJ and Kevin discuss whether or not AI is overrated. We address whether or not it is worth all the hype and different ways to think about AI for your organization.Episode Topics:Is AI OverratedDifferent perspectives on AI5 things to think about when it comes to AIUseful Resources:Introducing Microsoft 365 Copilot | Microsoft 365 BlogIntroducing the Microsoft 365 Copilot Early Access Program and new capabilities in Copilot | Microsoft 365 BlogIntroducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft BlogHow to prepare for Microsoft 365 Copilot - Microsoft Community HubWe'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Artificial intelligence is transforming every aspect of our lives, from health care to education to entertainment. But as AI becomes more powerful and pervasive, it also raises new challenges and risks. How can we ensure that AI systems are fair, reliable, transparent, and accountable? How can we protect the privacy and security of people who interact with AI systems? How can we foster inclusiveness and diversity in AI development and use? These are all great questions that our Responsible AI expert, Alejandro Gutierrez Munoz, Principal Applied Science Manager at Microsoft addresses on this week's episode. Episode Topics:What is Responsible AI?Why should D365 customers care about Responsible AI?What are Responsible AI best practices customers can follow? Useful Resources:Responsible AI principles from MicrosoftOur approach to responsible AI at MicrosoftMicrosoft's framework for building AI systems responsibly - Microsoft On the Issues About Alejandro Gutierrez MunozAlejandro is a Principal Applied Science Manager in Dynamics 365's Copilot Applied AI team, where he leads a team of data scientists working on bringing AI to enterprise applications in the Dynamics 365 suite. Alejandro has been a privacy champion and most recently a lead responsible AI champion for the Business Applications and Platforms group. Alejandro has a master's degree in Artificial Intelligence from the University of South Florida with over 20 years of industry experience and a 13-year Microsoft career. At Microsoft, Alejandro has worked at multiple groups including Bing where he worked on Document Understanding, Index Quality, Adult Filtering, and Relevance teams. Prior to that, he worked for 7 years in the Insurance Industry as a business intelligence architect and software developer. Connect with Alejandro - Alejandro Gutierrez Munoz | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Copilot for Power Apps is a next-generation AI assistant that lets you create apps by describing what you want in natural language. You don't need to write any code or design any screens. Copilot will generate the app for you, complete with a data table and back-end logic. Copilot for Power Apps is powered by Azure OpenAI Service, which uses advanced natural language processing and deep learning to understand your intent and generate code. This week, we have a returning guest, Bryan Schafer, Senior Technical Specialist at Microsoft, to highlight the value Copilot for Power Apps is bringing to customers. Episode TopicsWhat is Copilot for Power Apps?How do you see customers benefitting from the Copilot experience?How does Copilot for Power Apps differ from the existing AI features within Power Apps? Useful Resources:Introducing Microsoft 365 Copilot | Microsoft 365 BlogPower Platform is leading a new era of AI-generated low-code app development - Microsoft Power Platform BlogAI Copilot overview - Power Apps | Microsoft Learn About Bryan SchaferBryan has been in the business applications space for over 13 years. He has been an end user, consultant, program manager software engineer and a solution architect. In those 13 years Bryan has worked across various industries and with organizations of all sizes. One of the accomplishments Bryan is most proud of is building pandemic response applications using the Power Platform during the height of the Covid-19 crisis. It was very rewarding to see technology help people in near real time. Connect with Bryan - Bryan Schafer | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

According to a recent study by Microsoft, Copilot can help agents reduce their average handling time by up to 25%, increase their first contact resolution rate by up to 15%, and improve their customer satisfaction score by up to 10%. That's a huge impact on your bottom line and your customer loyalty. This week, our returning guest, Bill Whalen, Principal Technical Specialist at Microsoft, is going to highlight what Copilot for D365 Customer Service is and the value it brings his customers. Episode TopicsHow does Copilot for Customer Service work?What are the use cases for Copilot for Customer Service?What are the benefits of using Copilot for Customer Service? Useful ResourcesIntroducing Microsoft 365 Copilot | Microsoft 365 BlogUse Copilot features in Customer Service | Microsoft Learn About Bill WhalenBill has spent over 20 years enabling organizations to better serve their customers and employees, find immense ROI and automate processes with software and technology. Besides tech, Bill also has a wonderful wife, 4 kids, bunch of pets and enjoys playing Xbox and Guitar. Connect with Bill - Bill Whalen | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The focus of the Digestible Dynamics Podcast is to highlight the business value Dynamics 365 customers can realize through their investment into the Dynamics platform. However, we cannot discuss the value of the Dynamics 365 platform without talking about the One Microsoft Cloud, which encompasses Microsoft technology like Azure, Microsoft 365, Git Hub, Power Platform and Dynamics 365. The importance of the One Microsoft Cloud cannot be understated, which is why this week's guest, Bart Sneary, Principal Microsoft Technology Center Technical Architect and D365 expert is going to break down what the One Microsoft Cloud is and how it is valuable for Dynamics customers. Episode Topics:What is the Microsoft Cloud?Where do D365 and Power Platform fit within the Microsoft Cloud?Why should D365 and Power Platform customers care about the entire Microsoft Cloud? Useful Resources:Integrated Cloud Platform for Cloud Solutions | Microsoft CloudCloud Computing Services | Microsoft Azure About Bart SnearyBart Sneary is a dynamic and creative problem solver with decades of experience. He has the ambition to make any organization more efficient and effective. His experience is centered in the technology sector, particularly CRM solutions, but thrives on learning daily. He prides himself on being a clear communicator who works well in a team environment. Bart is currently a Principal Microsoft Technology Center Technical Architect that focuses on helping customers learn about the various ways they can leverage the Dynamics 365 technology and Power Platform. Connect with Bart here - Bart Sneary | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The Power Platform is a versatile technology platform that utilizes a low-code platform to empower business users and citizen developers with the ability to create custom solutions to solve business problems. The Power Platform consists of five different product areas - Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages. While each product can be used individually, solutions can be constructed to incorporate multiple product areas as well as be connected to other Dynamics 365 solutions like Sales, Marketing and Customer Service for example. This week's guest, Colt Coan highlights how he built a custom onboarding solution that saved his company $1 million in operating expenses. Episode TopicsHow have you used the Power Platform to transform your organization's processes?What was the motivation for using Power Platform?What resources did you use to learn how to best utilize the Power Platform? Useful ResourcesMicrosoft Power Platform documentation - Power Platform | Microsoft LearnMicrosoft Power Platform guidance documentation - Power Platform | Microsoft LearnBusiness Application Platform | Microsoft Power Platform About Colt CoanColt Coan is currently serving as a senior leader of digital innovation in the legal services industry. With 15 years of experience in technical, consultative, and leadership capacities across several different industry areas, his career has been focused on cultivating strategic and technological roadmaps, as well as architectural frameworks around the Power Platform, Dynamics 365, and Microsoft 365, all with the focus of uncovering, enhancing, and realizing opportunities for digital transformation and innovation. Connect with Colt - Colt Coan | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The Wholesale Distribution market in the US is a multi-billion-dollar market. These are companies that buy products from manufacturers and suppliers in vast quantities and then sell them at wholesale prices to customers, usually other businesses. Because the Wholesale Distribution business is primarily B2B, it's a prime use case for Business Applications, like the Dynamics 365 platform, and today our Wholesale Distribution Industry specialist and D365 expert, Lee House with Sikich, explains the value Wholesale Distributors are realizing with a connected platform. Episode Topics:How has implementing Dynamics 365 in your wholesale distribution business transformed your operational efficiency and decision-making processes?Can you share specific examples of how Dynamics 365 has helped you to better manage your supply chain, inventory, and relationships with retailers?Dynamics 365 offers a range of AI-driven insights and recommendations. How have these features impacted your forecasting and demand planning within the wholesale distribution space?How has Dynamics 365's integration with other Microsoft products, such as Power BI or Azure, contributed to the overall success and growth of your wholesale distribution business in the retail sector? Useful Resources:Technology | Accounting Tax and Audit | Advisory | SikichDynamics 365 Industry Solutions documentation | Microsoft LearnMicrosoft Industry Solutions | Powering your digital transformation About Lee HouseLee House is a Partner with Sikich LLP. He has more than 30 years of experience working with business applications (including ERP, CRM and Warehouse Management). Industries where he has worked the most include Distribution, Manufacturing and General Service. He specializes in business evaluations, software selections, business implementations, change management, business process assessment services and digital transformation planning & execution. Lee has been directly involved with Microsoft Dynamics since 2001. Connect with Lee - Lee House | LinkedIn We'd love to hear from you!Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

OpenAi, Azure AI, Azure OpenAI… oh my! While Microsoft is a huge investor in the OpenAI company, it isn't a new venture for Microsoft. The Microsoft cloud has plenty of AI features that were accessible to customers prior to the OpenAI investment and partnership. This week's guest, Nick Brady, Senior Program Manager of Azure AI, is an expert in Microsoft AI and is going to break down the nuances between Azure OpenAI and OpenAI. Episode topics:What is Azure OpenAIHow is Azure OpenAI different from Azure OpenAI?How do you see Azure OpenAI being beneficial for Microsoft customers?Can you share a customer success story with Azure OpenAI? Useful Resources:What is Azure OpenAI Service? - Azure Cognitive Services | Microsoft LearnAbout (openai.com) About Nick BradyNick Brady is a technology professional in artificial intelligence (AI). He received his Bachelor's and Master's of Science from Purdue University's Knoy School of Technology, where he studied Management and Computer Science. Currently serving as a Senior Program Manager within Azure AI Product Engineering, focusing on the Azure OpenAI Service. He has spent his career in the tech industry on emerging technologies and has focused on AI since joining Microsoft in 2018. Nick regularly meets with Microsoft's most valuable and strategic customers and partners worldwide to help them understand and realize the full potential of AI and sharing his insights and experience in the latest trends and developments in the AI space. His expertise lies in helping organizations leverage AI to drive business value and innovation as well as its impact on business and society. He is also a recipient of the Distinguished Speaker Award in 2020 from the Microsoft Redmond Executive Briefing Center. Connect with Nick here - Nick Brady | LinkedIn We'd love to hear from you:Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

On March 6, 2023 Microsoft made a huge announcement for Dynamics 365 users and introduced an interactive, AI-powered assistant called Copilot. The goal of Copilot is to help users across business functions such as sales, service, marketing, and supply chain. This week's guest, Ted Way, Principal Program Manager for Business Applications Applied AI Team. Episode TopicsWhat is D365 Copilot?ChatGPT is amazing. Why can't you just connect a CRM or ERP to it?How will Copilot impact D365 CustomersWhat if the CRM or ERP I'm using isn't using LLMs?What are other AI-powered features in D365?Can you share a customer success of D365 customers utilizing AI? Useful ResourcesIntroducing Microsoft Dynamics 365 Copilot - Microsoft Dynamics 365 BlogIntroducing Microsoft 365 Copilot – your copilot for work - The Official Microsoft Blog About Ted WayTed Way, PhD, is a principal PM lead on the Microsoft Business Applications Applied AI team. He is passionate about building AI copilots that help empower people and organizations to achieve more, such as creating flows in Power Automate with natural language. He received BS degrees in electrical engineering and computer engineering, MS degrees in electrical engineering and biomedical engineering, and a PhD in biomedical engineering from the University of Michigan – Ann Arbor. His PhD dissertation was on "spell check for radiologists," a computer-aided diagnosis (CAD) system that uses image processing and machine learning to predict lung cancer malignancy on chest CT scans. Connect with Ted - Ted Way | LinkedInWe'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Artificial Intelligence (AI) seems to be all the rage these days. It's the newest shiny object in tech, and for good reason. There are so many beneficial use cases that will empower every person and every organization to achieve more. But AI is more than just a buzzword, it's a complex piece of technology that has multiple facets to it. Today's guest, Dr. Walter Sun, the Vice President of Copilot AI, Business Applications & Platform group, breaks down what we need to know about generative AI and large language models, especially in the context of Dynamics 365. Episode Topics:Can you help our listeners understand what large language models are and how they're valuable to us?How do you use large language models in business applications, and why should Dynamics 365 customers care about it?What is Copilot for D365?Can you please share some customer success stories around Generative AI and D365?What's next for the future of AI? Useful ResourcesHow we can use GPT-4 to continually improve AI models in Dynamics 365 and Power Platform - Microsoft Dynamics 365 Blog2023 release wave 1 for Dynamics 365 and Power Platform - Microsoft Dynamics 365 BlogMicrosoft AI-assisted bracket exceeds 99.9997% of others in basketball tournament - Microsoft Dynamics 365 Blog About Walter SunDr. Walter Sun is the Vice President of Copilot AI, Business Applications & Platform group at Microsoft. He leads a team of engineers and scientists who are developing innovative AI solutions for various business domains. He has a Bachelor's degree from Georgia Tech and a Master's of Science and Ph.D. in Electrical Engineering. He has over 20 years of experience in the tech industry, working as a quant at Blackrock Financial Management, a senior codec engineer/scientist at Apple Computer, and a staff DSP engineer at 2Wire before joining Microsoft in 2005. At Microsoft, he has worked on Windows codecs, Bing multimedia search, web search, web ranking, and Bing Predicts, which he started and led for several years. He also worked on Market Insights and Applied AI in the Business Applications group. He is an avid sports fan and enjoys applying sports analytics to predict outcomes and trends. He is an Advisory Board member at Georgia Tech and has been an adjunct faculty at Seattle University and an affiliate faculty at University of Washington. Connect with Walter here - Walter Sun | LinkedIn Editor's note: Walter joined Microsoft in 2005. We misspoke on during his audio bio/introduction and said "2003". We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The Dynamics 365 platform is part of the Microsoft Cloud, and at the foundation of the Microsoft Cloud is Azure. While Azure has many cloud computing services that empower organizations to utilize cloud technology, today we'll be focusing on Azure Communication Services. More specifically, our returning guest, Principal Technical Specialist, Jean-Paul Mehanna, highlights the value Azure Communication Services provides Dynamics 365 customers. Episode Topics What are Azure Communication Services?How are D365 users utilizing ACS?Is there any AI being infused into ACS + D365?Please share a customer success story of ACS and D365. Useful ResourcesAzure Communication Services documentation | Microsoft LearnVoice channel powered by Azure Communication Services - Dynamics 365 Release Plan | Microsoft LearnConnect to Azure Communication Services | Microsoft Learn About Jean-PaulJean-Paul Mehanna is a Manufacturing Principal Dynamics technical specialist based in Boston.He has been with the Microsoft Dynamics Team for the last 6 years and has covered Sales, Marketing, Customer & Field Service. He's well known in the Dynamics community for his work around OmniChannel and Sales Insights and is our guest today on the Digestible Dynamics Podcast to help us understand the value Azure Communication Services brings do Dynamics 365 customers. Connect with Jean-Paul here - Jean-Paul Mehanna | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The average number of apps on a phone is around 35 to 40 apps. Nowadays, it really feels like there's an app for everything. Even the most niche processes that exist within an organization may have its own dedicated app. Without a doubt, apps are here to stay. Sometimes a custom app needs to be developed, as well. But what if your Development team and IT department are unable to take on another project? Does the app development get postponed? Well, with Canvas Apps, your business users and citizen developers are armed with the tools to create a custom application without using code. This week, we'll talk about what Canvas Apps are, and you can get the most out of them. Episode Topics:What Are Canvas AppsData ConnectorsEmbedding Canvas AppsAI BuilderCanvas App Templates Useful Resources:Canvas Apps DocumentationCreate Canvas Apps in Power Apps We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Technology is a tool that helps us be better. It helps us gather greater insights into our business, it helps us collaborate across departments and most of all, it helps us become more productive. With the Dynamics 365 platform, there are so many ways that users can leverage the technology to amplify their productivity. In this episode, KJ and Kevin talk about 3 of their favorite ways that Dynamics helps their customers be more productive. Episode Topics:3 Ways Dynamics 365 Boosts ProductivityAutomationPowerBIDataverse Useful ResourcesThe Digestible Dynamics - Dive Into the DataverseGet Started with Power AutomateWhat is Power BI? - Power BI | Microsoft LearnWhat is Microsoft Dataverse? - Power Apps | Microsoft Learn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Data security is a vital aspect of any business that uses cloud-based applications and services. Data security refers to the protection of data from unauthorized access, use, modification, or disclosure. Dynamics 365 is a suite of cloud-based applications and services that help businesses manage their operations, customers, finances, and more. Dynamics 365 provides various features and measures to ensure data security for its customers like Role-based security, Encryption, and more. This week, we're interviewing Kylie Kiser, a D365 Security expert and Microsoft Business Applications MVP! Episode TopicsWhat are the common security challenges companies face with D365?What are some D365 security best practices that you recommend companies follow?What are some of the most common mistakes customers make when implementing security with AI in D365?How are you seeing AI make a difference in companies today? Useful ResourcesKylieKiser.comDynamics 365 Data Security About Kyle KiserKylie Kiser is a Power Platform enthusiast who has been working with Microsoft technologies for over 10 years. She is passionate about the community and shows this through blogging, presenting, and hosting events. She leads a thriving user group based in Washington, DC. Kylie is also a four-time Microsoft Business Applications MVP!Connect with Kylie - Kylie Kiser | LinkedInWe'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

It's one thing to invest into the D365 platform. We may be biased, but it is a no-brainer. It's another thing to get all of your users to adopt the technology. A lack of user adoption can come from a variety of reasons. Some users may find the technology confusing or cumbersome. Others may prefer to keep doing things manually. Whatever the case may be, user adoption is a common issue across all organizations in various industries across all sizes. This week we have Asif Rehmani with VisualSP, to talk about how companies can improve user adoption. Episode Topics:What are the factors that affect user adoption with D365?What are companies doing wrong with their user adoption initiatives?What are companies doing correctly with their user adoption strategies?Please provide a use case/customer success story for how VisualSP has helped a customer improve their user adoption and decrease their support ticket requests. Useful ResourcesVisualSPDynamics 365 DocumentationLearn about Dynamics 365 About Asif RehmaniAsif is the founder and CEO of VisualSP (https://www.visualsp.com). VisualSP is the creator of a Microsoft centric Digital Adoption Platform (DAP) that is being used by more than 200 organizations around the world to increase user adoption while reducing the end user support burden. Asif has been a Microsoft MVP for 16 years as of 2023. He is hyper focused on helping organizations with their digital adoption and digital transformation efforts. Asif has been training, consulting and mentoring on technologies for more than two decades and has authored several books over the years for Wiley publications. Asif has also been a speaker at conferences since 2006 on numerous topics. He resides in United States, but has performed speaking engagements in several places around the world such as Germany, Netherlands, New Zealand, UK, Sweden, Ireland, Canada and more. Connect with Asif Rehmani here – Asif Rehmani | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Microsoft MVPs are a group of highly experienced and influential technical experts that provide guidance and support to the Microsoft community. They are recognized by Microsoft as a valuable resource for their knowledge, expertise, and passion for technology. MVPs have the opportunity to connect with other members of the community, share their knowledge, and collaborate on projects. In this episode, we speak with Dian Taylor, aka the “D365 Goddess, a 3-time Microsoft MVP who is as passionate about the Dynamics 365 platform technology as we are. Episode Topics Who is the D365 Goddess? What do you enjoy most about D365? What do you enjoy the least? Where are your customers finding the most success? What are you most excited about with D365? Useful Resources D365 Goddess RSM D365 Release Wave 2022 Dian Taylor is a Microsoft Business Applications MVP and Director who specializes in D365 Customer Engagement technology and processes at RSM in Florida. In her role as a D365 Presales Engineer, she designs custom D365 demonstrations for prospects. Dian has been working with Dynamics 365 CE since 2011. Her prior experience in solution designing, implementing, configuring, and customizing several complex scenarios in various industry sectors has helped her build relevant customer demos. Connect with Dian Taylor here – Dian Taylor | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The critical infrastructure sector is comprised of a complex network of systems and facilities. Any unexpected disruption in one component of the infrastructure can have downstream consequences that can cripple an entire area. In today's digital world, organizations need to have the right tools for the right job at the right time. In today's episode, Prasoon Sinha, with Arcadis, breaks down the industry issues within the Critical Infrastructures space and how the Power Platform is helping companies tackle their challenges. Episode Topics: • What are the top digital transformation obstacles customers are facing in the Critical Infrastructures Industry? • How are customers using D365 in the Critical Infrastructures Industry? • Where are customers finding the most success with D365 within the Critical Infrastructures Industry? • Please share a customer success story from the Critical Infrastructures Industry. Useful Resources: Arcadis Microsoft for Critical Infrastructure Powering critical infrastructure with Microsoft cloud technology Framework for Critical information infrastructure Risk Management Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. With sustainability at the heart of everything, Arcadis focuses on addressing important societal challenges around resilience, places, and mobility, ultimately improving quality of life. Prasoon is the global director of Digital and Automation focused on improving mobility for the traveling public. With over 20 years of experience in planning and managing critical infrastructure, Prasoon has a proven track record of delivering business outcomes through the use of technology-driven Mobility solutions. Prasoon is a strategic thinker with a strong background in data analytics and customer experience. His passion is to make people's life easier, better, and safer using the power of STEM. Connect with Prasoon Sinha here – Prasoon Sinha | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

Here are some key trends in telemedicine that are happening right now as of 2022 (Source: Acutiy Knowledge Partners): 90% of the leading healthcare companies are developing or implementing telemedicine technology 64% of Americans are willing to have a video visit with a doctor There has been a 38x increase in telemedicine since the pandemic Patient care is only one part of the HLS industry. There's also the payer and provider experience, too. Regardless of the specific part of the HLS industry, there's no denying that the industry is transforming digitally. In this episode, we have Leah Bowling and Nick Spallitta with Hitachi Solutions to highlight how organizations are utilizing the Dynamics 365 platform to solve key industry issues. Episode Topics What are the top digital transformation obstacles customers are facing in the HLS Industry? How are customers using D365 in the HLS Industry? Where are customers finding the most success with D365 within the HLS Industry? Please share a customer success story from the HLS Industry. Useful Resources About Hitachi Solutions Hitachi Solutions + Dynamics 365 Microsoft Cloud for Healthcare Connect with Nick Spallitta - Nick Spallitta | LinkedIn Connect with Leah Bowling - Leah Bowling | LinkedIn Hitachi Solutions is a global cloud services systems integrator. We are a 100% Microsoft platform-focused organization, where our people and our customers are always top priority. Our mission “To contribute to society through the development of superior, original technology and products” — works in tandem with that of Microsoft's “To empower every person and every organization on the planet to achieve more.” Our team of 3,500+ world-class professionals across the globe work together to innovate and build sustainable business modernization solutions that empower our customers. Always forward-thinking, creating an environment where companies flourish in the ever-evolving competitive landscape. We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

The global retail industry in 2022 was worth $23 Trillion USD, and in 2022, there were over 2.3 billion online shoppers. That number has increased by 40% over the past five years. So it is safe to say that online retail is here to stay. That means that the digital customer experience is now more crucial than before. Customers expect companies to deliver personalized content and service. How can companies keep up with the new digital demand? In this episode, Brian Lannan, VP of Retail Experience for TTEC Digital highlights how retail organizations are utilizing Dynamics 365 to digitally transform their process and strategies. Episode Topics What are the top digital transformation obstacles customers are facing in the RCG Industry? How are customers using D365 in the RCG Industry? Where are customers finding the most success with D365 within the RCG Industry? Please share a customer success story from the RCG Industry. Useful Resources TTEC Digital Dynamics 365 for RCG Dynamics 365 Connect with Brian Lannan here – Brian Lanna | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

In 2016, a Federal Reserve payments study showed a decline in check usage. In fact, from 2000-2018, there's been a steady decline in checks at a rate of about 2 billion checks per year. Although check usage is down, spending is up. As you may have guessed, there's an upward trend in using cards, apps, and electronic payments today. But are the FSI companies well-equipped with the technological infrastructure to keep up with society's payment shift? Are they able to meet their customers in the digital world and provide them with exceptional customer service? In today's episode, we interview Landy Wingard with Hitachi Solutions to learn more about the digital transformation challenges facing the FSI companies and how the Dynamics365 platform can help. Episode Topics: What are the top digital transformation obstacles customers are facing in the FSI Industry? How are customers using D365 in the FSI Industry? Where are customers finding the most success with D365 within the FSI Industry? Useful Resources: Hitachi Solutions Hitachi Solutions + Microsoft Dynamics 365 Dynamics 365 for Financial Services Landy Wingard serves as Industry Vice President of Financial Services at Hitachi Solutions, a global business application consultancy specialized in Microsoft Business Applications and Microsoft Azure Cloud Services. With over 20+ years of experience, his focus is helping clients and partners improve performance via the Microsoft Platform and supporting technologies. His career at Hitachi Solutions includes partnership and support for hundreds of deployments in North America and international markets across a range of verticals within financial services, including banks, credit unions, private equity, asset/investment management, and professional advisory. He currently leads go-to-market strategies for financial services solutions and innovation centered around customer engagement, data management, intelligence, application modernization, and change management. Landy joined Hitachi Solutions in 2005 (formerly Customer Effective) and became Vice President of Financial Services in 2014. Hitachi Solutions is a global cloud services, and systems integrator. We are a 100% Microsoft platform-focused organization, where our people and our customers are always top priority. Our mission — “To contribute to society through the development of superior, original technology and products” — works in tandem with that of Microsoft's — “To empower every person and every organization on the planet to achieve more.” xOur team of 3,500+ world-class professionals across the globe work together to innovate and build sustainable business modernization solutions that empower our customers. Connect with Landy Wingard here – Landy Wingard | LinkedIn Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

KJ and I could talk all day about the benefits of D365. We could provide you with world-class demos of the technology that paint a picture of how your business users are empowered with the right tools to help them perform their jobs more effectively and with more accuracy. We could have a discussion with leadership on the impact of the D365 platform and how it can help implement business strategy and assist with achieving the goals they've set out for their organization. We could present on this till the sun goes down, but what's even more powerful is a real-world customer highlighting the value they're getting from using D365. In this episode, we interview Duncan Glover, VP of Marketing & Sales and Digital Technology at ServiceNow, as he shares the impact the D365 platform has on the company. Episode Topics: What internal and external factors led ServiceNow to invest in D365? How is ServiceNow using Dynamics 365? What measurable impact has D365 had on ServiceNow? Useful Resources Who is ServiceNow D365 for the SDP Industry D365 Industry Documentation As VP of Marketing & Sales, Digital Technology, at ServiceNow, Duncan leads the team that delivers and supports implementation of CRM, CPQ, data analytics, compensation, and other marketing & sales technologies to propel ServiceNow's GTM organizations to a best-in-class status. Connect with Duncan Glover here – Duncan Glover | LinkedIn Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.

In a recent study done among manufacturing leaders, 88% of them listed "Operational Resilience" as a key emphasis for the near future. 65% of the leaders stated that "Improving Operational Efficiency" was a key priority as well. When it comes to these two concerns, digital transformation is a vital part of ensuring that each department and all end users are empowered with the right tools and data to perform their duties most effectively and most accurately. In this episode, we interview Howard Hohnadel with MCA Connect to highlight the digital transformation challenges and successes manufacturing companies face today and how D365 can help. Episode Topics: What are the top digital transformation obstacles customers face in the Manufacturing Industry? How are customers using D365 in the Manufacturing Industry? Where are customers finding the most success with D365 within the Manufacturing Industry? Please share a customer success story from the Manufacturing Industry. Useful resources: Dynamics 365 for Manufacturing Dynamics 365 for Supply Chain Management MCA Connect Website As MCA Connect's VP of Solution Development and 20+ years of management consulting experience, Howard helps companies simplify the complex by rethinking supply chain strategies and processes. He collaborates closely with clients' supply chain operations teams, solution partners, and MCA Connect's product development team to drive innovation and value through strategic ERP/CRM implementations. Over the course of his career, Howard has worked with a diverse range of companies, including self-funded startups and major international enterprises like Toyota, Dell, Panasonic, Wells Fargo, and St. Jude Medical. MCA Connect is an experienced, award-winning partner that helps manufacturers uncover possibilities and overcome challenges through strategy, implementation, intelligence, and support services. With more than 20 years of deep manufacturing expertise, they've guided manufacturers through some of the most complex scenarios in the most tumultuous times. As the Global Partner of the Year finalist this year for Dynamics 365 Supply Chain Management, we're excited to have them on the podcast today to talk manufacturing and supply chain! Connect with Howard Hohnadel here – Howard Hohnadel | LinkedIn We'd love to hear from you: Don't hesitate to reach out with any questions, comments, suggestions, or feedback! We'd love to hear from you. Send your hosts an email at digestibledynamics@microsoft.com Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy for more information.