Podcasts about telia sonera

Why You Can't-Miss This EpisodeDive into the fascinating future of customer interactions as Sirte Pihlaja discusses the rise of machine customers and digital assistants. Discover how this emerging technology will revolutionize customer experiences, reshape industries, and create a new era of business opportunities. This episode is your guide if you want to stay ahead in CX.About the GuestSirte Pihlaja is the CEO and Customer Experience Optimiser of Shirute, the first customer experience agency in Finland. She is also heading the activities of the Customer Experience Professionals Association (CXPA) in Finland. Sirte is an internationally known expert in her field, a trainer, designer, and strategist with over 25 years of experience in advising large domestic and international corporations and brands in different industries (e.g., Elisa, Arabia, Fiskars, Hackman, Iittala, Marimekko, Nokia, Nordea, Rovio, S-Group, TeliaSonera, Veikkaus, VR and Finnish Broadcasting Company).Sirte delivers creative solutions in customer experience research and experience design, customer experience management, data-driven business, the voice of customer and reputation management, and concretizing solutions through multi-channel service design.Relevant Linkshttps://linkedin.com/in/sirte https://www.shirute.fi/en https://www.machinecustomers.fi The Top 3 Key LearningsMachine Customers Are the Future: Autonomous digital assistants are evolving rapidly, offering businesses a unique opportunity to innovate and engage with a growing market segment.Empathy Meets Automation: While human connections remain essential, companies must also adapt to machine interactions that prioritize efficiency and convenience.Prepare for Hyper-Personalization: The rise of machine customers will demand tailored customer journeys and proactive, AI-driven solutions.Chapters00:00 Introduction and Guest Presentation 04:18 Exploring the Concept of Machine Customers 06:24 Practical Examples and Uses of Digital Assistants 09:12 Creating and Utilizing Digital Assistants 13:12 Challenges and Opportunities for Companies 23:26 Future of Machine Customers and AI 27:38 Conclusion and Contact InformationKeywordsmachine customers, digital assistants, customer experience, CX innovation, autonomous systems, generative AI, hyper-personalization, customer journeys, CX strategy, future of CX, AI in CX, empathy in CX, AI tools, proactive solutions, digital transformationFinal NoteThank you for tuning into the CX Goalkeeper Podcast! If you enjoyed this episode, make sure to subscribe, share, and leave a review. Stay connected for more insightful discussions:Podcast PageApple PodcastSpotifyYouTubeFeedback is always welcome—don't hesitate to reach out and share your thoughts!

Ravintolateknologia on Suomessa maailman parhaimmalla tasolla. Avainasemassa siinä on kehittynyt ammattikeittiöiden omavalvontaohjelmisto, johon on usein kytketty laaja määrä sensoreita. Fredman Group Oyn hallituksen jäsen Sami Miettinen haastattelee sen Chefstein - liiketoiminnan johtajaa Arto Mustikkaniemeä. 00:00 Kaupallinen tiedote: Suosakki-podcast. Tilaa Suosakki Spotify:ssä https://open.spotify.com/show/15dn4uYhJA3kxykEV4GqnW?si=f7061794f79f463e Suomen Podcastmedian tuotantoa 01:05 Arto Mustikkaniemi, Fredman Groupin Chefstein-liiketoiminnan johtaja. Sami Miettinen Fredman Groupin hallituksen rivijäsen 02:00 Arton ura – TeliaSonera, Ruutu, Tekes Kiina, SK Telekom Korea 05:20 Kiina on eri maata – Kai Seikun kaltaisia kokemuksia ulkomaalaisten juottamisesta ja sisäpiiristä. Wuhan 08:35 Ravintoloiden omavalvonta – ammattikeittiöiden viranomaisvaatimukset. Suomalainen keittiö on 10:35 Suomalainen ravintolateknologia on maailman parhaimpiin kuuluvia. Tanskalaiset luovuttivat? 11:10 Omavalvonnan kolme askelta – 1) kynästä ja paperista digitalisaatioon, 2) tehtävien automatisointi ja 3) Älykkyys 13:30 Ravintolatyöntekijöiden näkökulma. Työviihtyvyys on kilpailuetu. Sami pohtii onko parta hyvä tapa välttää babyface-look 14:56 Chefstein on Suomen markkinajohtaja. Pitkä kehityspolku suomalaisen sensorivalmistajan kanssa. Keskittyminen ravintolapalveluihin 16:20 Oma kehitystyö on luonut huippupalvelun, johon asiakkaat ovat tyytyväisiä. Asiakkaat voivat valita useista sensoreista tai antureista 18:52 Ohjelmistokehitys miljoonilla euroilla on tehnyt Chefsteinistä erittäin hyvän alustan. Futurice-yhteistyö 21:009 Ravintoloitsijat haluavat vain yhden ohjelmiston – konsolidaatio jatkuu. USA:n Crunchtime vs. Chefstein 23:02 Manuaaliset kirjaukset omavalvonnassa katoavat väistämättä, varsinkin ketjuissa. Henri Alenin pakastimen hälytyscase -esimerkki 24:41 Tuomas Malisen korona-ajan ravintolakapina. Koronan vaikutus ravintolatoimialaan 26:58 Chefsteinin isojen asiakkaiden toiminta: ISS, Restel, Kotipizza, Compass, St1 27:31 Kaupallinen tiedote: Katso Valokuitu valloittaa Suomen Heikki Kaunisto #neuvottelija 216: https://youtu.be/oC90Tf_EwyI?si=X6UEVF8fRvAn8mTE 29:33 Oma CTO Jari Rantala kehittämässä omalla kehitystiimillä maailman parasta omavalvonta-ohjelmistoa. Samin ChatGPT-sarja voisi jatkua Futuricella 33:40 Asiakkaat mm. Kotipizza osa The European Pizza Company, Restel kehityskumppaneina. Tekoäly on mahdollisuus 37:30 Rajapinnat muihin ravintolateknologioihin kuten reseptiikka (CGI Aromi, Matilda Footech ym), kassanhallintaan, ESG-mittarointiin ym. Datan hyödyntäminen 40:58 One ring to rule them all - omavalvonnasta yhteen laajaan ohjelmistoon 41:50 Ammattikeittiöstä kotikeittiöihin ja wolttaukseen? Kylmä ja lämmin ruoka. Julkisen sektorin asiakkaat 45:50 Plug and play, Chefsteinin asentaminen on helppoa. TIlaus onnistuu myös https://www.chefstein.ai:n kautta. SaaS 49:55 Arto Mustikkaniemi Samsung Pohjois-Koreassa ym. Sonera-ajat.

Join your host Tobias Sturesson and his guests, Michaela Ahlberg and Anna Romberg - co-authors of The Grey Zone, on this practical and insightful episode of the Leading Transformational Change podcast. In this conversation, they discuss how to promote a healthy, ethical and values-driven culture in your organization. Michaela and Anna also talk about their Responsible Leadership Program - what they were trying to accomplish, what they learned along the way, and what results they've seen.Michaela Ahlberg was instrumental in developing the Ethics and Compliance functions at several large multinational companies as the Chief Ethics and Compliance Officer at Telia Sonera, Volvo Cars, Nokia Siemens Networks and Getinge. Anna Romberg is the current Executive Vice President of Sustainability, Legal, and Compliance at Getinge. She is also co-founder of the Nordic Business Ethics Initiative. Michaela and Anna are co-authors of The Grey Zone. Duration: 48:03

Haval van Drumpt kommer från från kurdiska delen av Irak men deserterade från Saddam Husseins armé, och flydde som 22-åring till Sverige med föräldrarna och fyra barn. I Sverige fick han jobb i en Teliabutik, och sedan dess har det bara varit telekom. Efter att ha läst på IHM Business School och sedan arbetat inom Telia Sonera i 4 år tog han sig an rollen som Managing Director på Halebop, 2015 blev han VD för Riksnet, Quadracom och Zitius, 2018 antog han rollen som Head of B2C för Telia Litauen och 2019 sin nuvarande roll som VD för Tre Sverige.  Haval har bland annat blivit utsedd till Årets Ledare inom Telecom 2016,  PR Personality of the year 2020 och fått pris för Årets kommunikativa ledarskap samma år. Han är även Ordförande för 3G Infrastructure Services AB. .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Instagram

Haval van Drumpt kommer från från kurdiska delen av Irak men deserterade från Saddam Husseins armé, och flydde som 22-åring till Sverige med föräldrarna och fyra barn. I Sverige fick han jobb i en Teliabutik, och sedan dess har det bara varit telekom. Efter att ha läst på IHM Business School och sedan arbetat inom Telia Sonera i 4 år tog han sig an rollen som Managing Director på Halebop, 2015 blev han VD för Riksnet, Quadracom och Zitius, 2018 antog han rollen som Head of B2C för Telia Litauen och 2019 sin nuvarande roll som VD för Tre Sverige.  Haval har bland annat blivit utsedd till Årets Ledare inom Telecom 2016,  PR Personality of the year 2020 och fått pris för Årets kommunikativa ledarskap samma år. Han är även Ordförande för 3G Infrastructure Services AB. .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Instagram

"We have to create a magnet to draw them towards us" "So we've got to talk about the problem, talk about where they are in their frame of mind, in their reference be relevant and meaningful to them, and educate them more about the problem and they will love you and follow you and then you've got a potentially developing customer "1:22 - not enough business 3:05 b2b vs b2c   4:59 Where is the Audience hanging out8:12 create a magnet 12:26 Pandemic Impact on Sales 13:46 Productivity 18:22 Professional Services 22:46  Barriers to growth For Free resources including 5 Common Barriers to Growth by David Ednie - click here David R Ednie is President and CEO of SalesChannel International. He is an expert in Cloud GTM Strategy and Execution, Cloud Sales Acceleration, Acceleration of Customer Adoption of Cloud Services and End2End Customer Experience. David has over 25 years international business experience working in culturally diverse markets in Europe, North America, Asia, the Middle East, and Australia. SalesChannel International's clients include: Microsoft Corp., VMware, HPE, Palo AltoNetworks, ServiceNow, ISM Canada, Symantec, Odin, ScanSource, Orange Group, HostEurope Group, Fujitsu, Hawaiian Telecom, Bell Canada, Interactive, Korean Telecom, Kio Networks, KPN, Proximus, Telefonica O2 Group, ALSO Baltics, Redington, Sage, Infor Group, TDC, Telenor, TeliaSonera, Telstra, Telus, SunGard, Veeam, Verisign, Vodafone and UPC. Prior to founding SalesChannel International David worked in a variety of Senior Executive roles in High Tech - Internet Services, IT and Telecommunications for US, British and French companies, including: NTT/Verio, Genuity, Integra, British Telecom, Data General and Intel. David is an Australian national and has lived in Paris, France for the past 20 years. He has significant multi-cultural experience and gained extensive personal knowledge and insights resulting from working with diverse and different cultures. SalesChannel International works with Senior Leadership and Management Teams to develop GTM and multi-channel sales strategies that deliver sustainable performance in today's increasingly complex and competitive Cloud Services business environment.

Marie Ehrling tog ekonomexamen vid Handelshögskolan i Stockholm 1976 och fick jobb som finansanalytiker på Fjärde AP-fonden därefter. Hon fick senare rollen som Pressekreterare hos utbildningsminister Jan-Erik Wikström och därefter Informationssekreterare vid Finans- och Utbildningsdepartementet. Sedan dess har Marie arbetat i mer än 20 år i ledande positioner på SAS, bland annat som chef för bolagets flygplatsverksamhet och som vice VD.   Mellan 2003 och 2006 var Marie sedan Sverige-VD för Telia Sonera. Marie har fått en lång rad utmärkelser för sitt ledarskap. Hon blev bland annat utsedd till Årets Ruter Dam 1998 och 2001, Årets affärskvinna 2001 och Den mäktigaste kvinnan i IT-Sverige 2013.   2012 fick Marie ta emot H.M. Konungens medalj i guld av 12:e storleken i högblått band. Idag är Marie Ekonomie hedersdoktor vid Handelshögskolan, Styrelseordförande i Securitas, Vice ordförande i Axel Johnsson och därutöver tidigare engagerad i en lång rad högprofilerade styrelser.   .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Instagram

Marie Ehrling tog ekonomexamen vid Handelshögskolan i Stockholm 1976 och fick jobb som finansanalytiker på Fjärde AP-fonden därefter. Hon fick senare rollen som Pressekreterare hos utbildningsminister Jan-Erik Wikström och därefter Informationssekreterare vid Finans- och Utbildningsdepartementet. Sedan dess har Marie arbetat i mer än 20 år i ledande positioner på SAS, bland annat som chef för bolagets flygplatsverksamhet och som vice VD.   Mellan 2003 och 2006 var Marie sedan Sverige-VD för Telia Sonera. Marie har fått en lång rad utmärkelser för sitt ledarskap. Hon blev bland annat utsedd till Årets Ruter Dam 1998 och 2001, Årets affärskvinna 2001 och Den mäktigaste kvinnan i IT-Sverige 2013.   2012 fick Marie ta emot H.M. Konungens medalj i guld av 12:e storleken i högblått band. Idag är Marie Ekonomie hedersdoktor vid Handelshögskolan, Styrelseordförande i Securitas, Vice ordförande i Axel Johnsson och därutöver tidigare engagerad i en lång rad högprofilerade styrelser. .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Instagram

Ankara gündemini yorumlayan Zülfikar Doğan, dün 6 ay sonra sürpriz şekilde yüz yüze görüşen Cumhurbaşkanı Erdoğan ile MHP lideri Devlet Bahçeli’nin meclisin gündemine getirilecek yeni yasalar geçtikten sonra tatile girmesi konusunda anlaştıklarını belirtti.Erdoğan ve Bahçeli İstihdam Kalkanı, Barolar yasası ve küçük yaşta evliliklere ilişkin af düzenlemesi üzerinde durdukları siyasi partiler, seçim yasası meclis iç tüzüğü ve dokunulmazlıklar konusunun 1 Ekim’de meclisin yeni yasama dönemine kadar hazırlanması konusunda mutabakata vardılar. Diğer yandan dün Dışişleri Bakanı Mevlüt Çavuşoğlu ile Hazine ve Maliye Bakanı Berat Albayrak ve MİT Başkanı Hakan Fidan’ın da yer aldığı kalabalık bir heyetin Libya’ya gerçekleştirdiği günü birlik ziyaret Libya’da yeni gelişmelerin ve Trablus yönetimi ile  ticari, enerji, güvenlik alanlarında yeni anlaşmaların habercisi olarak görülüyor.Türkiye’nin ilk özel GSM operatörü Turkcell’in hisselerinin Cumhurbaşkanı Erdoğan’ın başında olduğu Türkiye Varlık Fonu (TVF) tarafından alınması ve bir anlamda Turkcell’in devletleştirilmesi bir diğer kritik ekonomik gelişme. Daha önce Lübnanlı Hariri ailesinin Oger Telekom şirketine satılarak özelleştirilen Türk Telekom  bankalardan aldığı milyarlarca dolarlık kredi borcunu ödeyemeyince alacaklı bankaların yönetimine geçti. Hazine ve Ulaştırma bakanlığının da imtiyazlı hisseye sahip olduğu Türk Telekom bir anlamda kamu özel ortaklığına dönüştü. Yürk Telekom’un da hazine hisseleri varlık fonunda. Şimdi de Türkcell’in İsveçli Telia Sonera’ya  ait hisseleri ve Çukurova Grubunun imtiyazlı hisseleri TVF’ye geçince TVF Türkiye’nin en büyük dünyanın da sayılı telekomünikasyon şirketlerinin sahibi konumuna geldi.Döviz hesaplarının 203 milyar doları aşarak yeni bir rekor kırması, yabancı yatırımcı kaçışının artarak devamı ve MB rezervlerindeki erime ekonomideki diğer sıcak gelişmeler. Kıdem tazminatını ortadan kaldırmak için oluşturulması planlanan yeni fon ve İşsizlik Fonuna işveren katkısının artırılması hazırlıkları da çalışma dünyasını karıştıran düzenlemeler. İşverenler bir araya geldikleri Cumhurbaşkanı Yardımcısı Fut Oktay’a “Bizi yakmayın” diye seslendiler. 

Ankara gündemini yorumlayan Zülfikar Doğan, dün 6 ay sonra sürpriz şekilde yüz yüze görüşen Cumhurbaşkanı Erdoğan ile MHP lideri Devlet Bahçeli’nin meclisin gündemine getirilecek yeni yasalar geçtikten sonra tatile girmesi konusunda anlaştıklarını belirtti. Erdoğan ve Bahçeli İstihdam Kalkanı, Barolar yasası ve küçük yaşta evliliklere ilişkin af düzenlemesi üzerinde durdukları siyasi partiler, seçim yasası meclis iç tüzüğü ve dokunulmazlıklar konusunun 1 Ekim’de meclisin yeni yasama dönemine kadar hazırlanması konusunda mutabakata vardılar.  Diğer yandan dün Dışişleri Bakanı Mevlüt Çavuşoğlu ile Hazine ve Maliye Bakanı Berat Albayrak ve MİT Başkanı Hakan Fidan’ın da yer aldığı kalabalık bir heyetin Libya’ya gerçekleştirdiği günü birlik ziyaret Libya’da yeni gelişmelerin ve Trablus yönetimi ile  ticari, enerji, güvenlik alanlarında yeni anlaşmaların habercisi olarak görülüyor. Türkiye’nin ilk özel GSM operatörü Turkcell’in hisselerinin Cumhurbaşkanı Erdoğan’ın başında olduğu Türkiye Varlık Fonu (TVF) tarafından alınması ve bir anlamda Turkcell’in devletleştirilmesi bir diğer kritik ekonomik gelişme. Daha önce Lübnanlı Hariri ailesinin Oger Telekom şirketine satılarak özelleştirilen Türk Telekom  bankalardan aldığı milyarlarca dolarlık kredi borcunu ödeyemeyince alacaklı bankaların yönetimine geçti. Hazine ve Ulaştırma bakanlığının da imtiyazlı hisseye sahip olduğu Türk Telekom bir anlamda kamu özel ortaklığına dönüştü. Yürk Telekom’un da hazine hisseleri varlık fonunda. Şimdi de Türkcell’in İsveçli Telia Sonera’ya  ait hisseleri ve Çukurova Grubunun imtiyazlı hisseleri TVF’ye geçince TVF Türkiye’nin en büyük dünyanın da sayılı telekomünikasyon şirketlerinin sahibi konumuna geldi. Döviz hesaplarının 203 milyar doları aşarak yeni bir rekor kırması, yabancı yatırımcı kaçışının artarak devamı ve MB rezervlerindeki erime ekonomideki diğer sıcak gelişmeler. Kıdem tazminatını ortadan kaldırmak için oluşturulması planlanan yeni fon ve İşsizlik Fonuna işveren katkısının artırılması hazırlıkları da çalışma dünyasını karıştıran düzenlemeler. İşverenler bir araya geldikleri Cumhurbaşkanı Yardımcısı Fut Oktay’a “Bizi yakmayın” diye seslendiler. 

75:e avsnittet av Kaffepojkarna – ett jubileumsprogram som ägnas åt 2002, året då de välbekanta postkontoren läggs ner, sista avsnittet av TV-serien »Rederiet« sänds, Telia går samman med finska Sonera och blir TeliaSonera, och Palindromdagen infaller den 20 februari, dvs datumet skrivs 20-02-2002, som klockan två minuter över åtta på kvällen blir 20:02, 20-02-2002.

I dagens avsnitt gästas vi av Åsa Daxberg, Head of Talent Attraction and Recruitment på ICA Group. Hon delar med sig av sina upplevelser hos TeliaSonera under 2000-talets teknologiska revolution, och hur ICA brottas med att matcha sin fantastiska kundupplevelse med rekryteringen av nya medarbetare. Sist berättar Åsa om sin bok som skrevs 2015 och beskriver sin bästa rekryteringsupplevelse.

Hélène Barnekow är ekonomen från Lund som flyttade till Genève och började på Citibank, bara 24 år gammal. Sedan dess har hon haft höga positioner inom Sony Ericsson Mobile, Microsoft och IT-företaget EMC på både Malta, i London, i Latinamerika och Boston. 2014 valdes Hélène till Global kommersiell chef för TeliaSonera, 2015 till Sverigechef för Telia Sonera och 2018 blev hon slutligen VD för Microsoft Sverige. Hélène har fått utmärkelser som ”Årets ledare” och 2018 rankades hon som nummer tre på Veckans Affärers lista över ”Näringslivets mäktigaste kvinnor”. .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Facebook Chefssnack på Instagram

Hélène Barnekow är ekonomen från Lund som flyttade till Genève och började på Citibank, bara 24 år gammal. Sedan dess har hon haft höga positioner inom Sony Ericsson Mobile, Microsoft och IT-företaget EMC på både Malta, i London, i Latinamerika och Boston. 2014 valdes Hélène till Global kommersiell chef för TeliaSonera, 2015 till Sverigechef för Telia Sonera och 2018 blev hon slutligen VD för Microsoft Sverige. Hélène har fått utmärkelser som ”Årets ledare” och 2018 rankades hon som nummer tre på Veckans Affärers lista över ”Näringslivets mäktigaste kvinnor”. .   .   . Häng med i snacket på poddens sociala kanaler: Chefssnack på Linkedin Chefssnack på Facebook Chefssnack på Instagram

Robert Ilijason is an IT Consultant specializing in databases and business intelligence, mainly working with automating processes and data flows. He has worked with customers such as Ericsson, TeliaSonera and mainly IKEA. He is also a writer. Since a few months ago, he is also a retailer and he’s opened an unmanned grocery store in the small village of Viken and now expanding in Sweden. How Robert came across our path was, in doing some research for our podcast interviews, we bucked upon this article and these videos that spoke about this gentleman in Sweden who created an automated store where there were no actual employees and all you needed was your smart phone app to basically navigate your entire experience.   Questions Tell us a little bit about yourself and your journey Can you share with us a little about the problem that you were experiencing why you created this app? How would you rate customer experience in Sweden, do you find it’s different from other places in the world? How do you stay motivated every day? If another business owner came over to you and said they are looking to do something similar to what you’re doing in your business, creating an app, but are looking more to have an app to complement their existing store with employees, what is some advice you would give them in terms of developing something that would be customer oriented? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights Robert Ilijason stated that he has always been a tech person for all his life; he started out with computers when he was 10 years old. He started to work with it professionally when he was 20 years old and now he is 40 years old and has been with it for 20 years. He has had a lot of different titles, he has been a Web Developer, a Database Administrator, a BI Consultant, which is his current title, but what he’s been doing all these years is solving problems using technology. People go to him with a problem and he uses the correct technology to solve the problem that they have. As an avid problem solver - Robert shared that one day he had his son and he was home alone with him for the first time, he was about 6 months old back then. It was late at night, he was supposed to feed him baby food, his girlfriend had left him a note of what he was supposed to do and he managed to drop the last jar of baby food and it was too late for the stores in Viken which is a small city with about 4000 inhabitants. The stores were closed and he kind of panicked as it was his first time and he didn’t know what to do so he took his son, put him in the car and they drove to the closest city which was Helsingborg and that was a very bad experience because his son (Max) was screaming because he was both hungry and afraid and wondering what was happening and Robert was sweating all over because of the panic he had. During that trip he decided that he doesn’t want to live in a place where he can’t buy stuff all the time but his girlfriend told him that they need to stay in Viken, so he decided that if he can’t move to the store, he has to move the store to him. In Sweden it is very expensive to have personnel and in most countries, so having a 24/7 store in Viken was out of the question, at least if you have your ordinary store. Robert started thinking, what if they just remove the personnel and it proved to be quite simple because the people working in the cash register can be replaced by the customer, it’s not totally without employees because someone needs to fill up the goods and remove the old goods and clean out the store but you don’t need to have someone there all the time. You download the app, you can register online and it takes 15 seconds. You can use the app to enter the store, walk around, you scan what you take and when you’re done, you press the button and after a few weeks you get the invoice. It is a way for him to count the transaction cost because he can add credit cards or different kinds of e-payments they have in Sweden but that cost him a few Swedish quarters which is about 20 or 30 cents per transaction and by bulking up all the purchases the customer does throughout the month, he can count the transaction cost quite a lot. The app was launched in mid January of 2016. Robert stated that most people in Viken are happy that it exists. The biggest problems he has had is not with technology but with his lack of knowledge within retailing, he doesn’t understand that he needs parking spaces and he didn’t have the carts to put goods in, there were a lot of minor things that he missed and the goods on the shelves were the wrong kind but now that it’s turning around by fixing all the problems has they come along and now it’s looking well and he’s trying to expand into more villages in Sweden. Robert stated that customer service is pretty well and he mostly have that experience in many countries in Europe and they are well in the customer experience, in the northern part more so, they are calm people and try to help everyone, it’s a very helpful mentality all over so it’s pretty good. That’s why companies such as IKEA has had such a success all over the world, they figured things out and tried to make things easier for their customers even if it’s their bottom line sometimes. Robert stated that while working with IKEA, he can talk about business intelligence which is not customer service but basically collecting everything that’s happening in the stores. From the stores, from the suppliers, from the trains, boats, trucks to basically optimize the flow of goods to lower the prices to make it more available and cheaper for people, to maintain a good quality while lowering the price for customers. The data is used to provide a better experience. Most companies are using that data, if you are ever asked by a company if you are happy with an experience, you sometimes press a button or you’re answering a survey online, that’s always collected and he recommends that people do it because even if people don’t look at you’re specific answer, they look at it in an aggregate and they will identify problem points and they will be able to fix them if you help them out. If you’re not happy and don’t tell anyone, the problem won’t be fixed and that he sees in his own store because some people are very active in getting back to him and letting him know that “hey, you should really have this product or you should not sell this product and this a problem for whatever reason”, they can help him out to optimize what he has on his shelves. He has the statistics from the sales but they can also tell him “I didn’t buy cheese today because the cheese I want wasn’t there”, he would optimize it in the app so it’s very simple, you can press the button and you can either type or speak to send him information of what problems they’ve had. Robert stated that the app has everything; he tries to push everything in there so it’s easy for them and for him.  If customers have a problem in the store like purchasing something and it spoils after a day and they want to return it, do they communicate that in the app? Robert stated there is a small box in the store where you put stuff that are bad for whatever reason or you just want to return it and it informs him of that in the app. What is the response time for getting back to the customer? Robert stated that there is a call centre so it depends on when, if you do it in the middle of the night, it will take a few hours but during working hours, it’s almost immediate response but they have very few customers so it’s easy to have a high service.   Robert shared that he tries to look at the possibilities and try to be around positive people, he gets support from his family and other entrepreneurs in the area and by talking altogether they can keep each other’s spirit high so when someone is down they can always help them out to make sure they see the possibilities because it is hard to start something new and you don’t know if you’ll succeed and the costs are sometimes much higher than the money coming in. If you just prevail, you’ll most likely succeed. Robert shared that the most important advice is to start on paper and to talk to someone who actually understands user interfaces because one of the biggest challenges that he has seen when he downloads other apps is that they are very cumbersome to use, it’s confusing, they don’t always follow normal practice that most apps use and especially for bigger companies, they execute poorly. Start on paper and talk to someone that understands how the flow in the app works and do all this before you even talk to a technician. Most technicians, they think in a special way and for them things are obvious but not always obvious for the customer and an example is Apple’s Ipad, the first Ipad wasn’t better than the competition, it was worse in many regards but they managed to tell people instead of saying they have 5 gigabits, they could store 5,000 or 1,000 songs and that’s a huge difference because not everyone understands what is a gigabits it. For a technician a gigabit is obvious but for a normal person, it’s not. He sees it a lot where, you’re in the business and you understand the business and you expect everyone to understand what you’re doing but most people don’t, so you really need to start from the beginning and have someone who understands this and be a part of the app development from the very start. Robert stated that if you have a lot of notes on a professional level, Evernote is also something he uses very much. He uses all different types of cloud services like for storage such as Dropbox and OneDrive and Google Drive. Robert shared that there are many books that have had some impact on him but for this particular project, there is none. He has been influenced by a lot of American entrepreneurs and like everyone else, Steve Jobs is a person to look up to, he did a lot of good things and also Richard Branson. He also mentioned that he really appreciates Tony Fadell, he likes people who are simplifying things and if he had one topic in his life, it would be simplification, he wants to automate and simplify things so there is time for other stuff. Robert stated his excitement and focus is the expansion. It is the main part right now but what he’s mostly focusing on right now is Version 2.0, so right now to shop in his store you need to have your mobile app, you need to go into the store with the app, you need to scan the goods, you need to press to pay and the next version, you just have to have the phone in your pocket. You will go to the store, the doors will automatically open, you go in, you take whatever you want and then you just leave, after a few minutes you get a preliminary invoice which you can accept or reject and after 24 hours you get the proper invoice. So basically, you don’t need to touch the phone, it will be much simpler for the people who don’t like to use technology, it might be more simplified for the elderly, it might be that they are just not into tech and they are afraid of his store today because it’s very tech focused, you have to understand technology. Even if the app is simple, there is a barrier but he can remove the barrier. He stated that it is looking promising right now. Robert stated that listeners can find him on: www.narassar.seRobert Ilijason LinkedInRobert Ilijason Twitter Robert stated that one thing he is using from IKEA is a statement that their founder said and that is “Most things remain to be done.” It reminds him that even though he thinks something is as good as it can be, he can make it better and even though sometimes it feels like he’s stuck, there are so many things that can break it free for him. That is one quote that he is trying to think about a lot. Here is a link to visually view this unmanned Grocery Store - https://www.youtube.com/watch?v=ShNL3oU4Mi0   Links www.narassar.se Robert Ilijason LinkedIn Robert Ilijason Twitter Evernote Dropbox OneDrive Google Drive. Robert Ilijason Unmanned Grocery Store Video

Puedes ver el video completo de esta conferencia en: http://television.mindalia.com/y-yo-que-quiero-claves-para-disenar-tu-proyecto-de-vida-por-vicky-murcia/ ¿Y yo qué quiero? Claves para diseñar tu proyecto de vida por Vicky Murcia, que tuvo lugar durante la Jornada sobre la Felicidad y la Evolución Personal, en Madrid el 1 de Octubre 2016. VICKY MURCIA Directora de Marketing & Estrategia en D'arte Coaching y Formación, Inner Game School Spain y responsable del Think Tank GENTE BRILLANTE. Además, forma parte del claustro de profesores del título de Especialista Universitario en Coaching, Inteligencia Emocional y PNL y del título propio de Brandcoaching. Vicky es Especialista Universitaria en Coaching, Inteligencia Emocional y PNL, Inner Game Coach formada directamente con Tim Gallwey y Brandcoach. Además, es Licenciada en Publicidad por la UCM, Diplomada en Psicología (UNED), Experta en Análisis y Gestión de Intangibles para la Marca y la Reputación (Corporate Excellence) y Master en Responsabilidad Social Corporativa (Fundación UNED). Después de 17 años de experiencia en comunicación empresarial trabajando para marcas como ONO, Telia Sonera o Glaxo Wellcome entre otras, en 2009 decidió iniciar un nuevo camino en el ámbito del empoderamiento y asesoramiento a emprendedores como coach y mentora. EVENTO ORGANIZADO POR—————————— Escuela D'Arte Coaching http://darteformacion.es/ ————————————INFORMACION SOBRE MINDALIA—————————— Mindalia.com y Mindalia Televisión son una ONG SIN ANIMO DE LUCRO Si te ha gustado este video, APOYANOS CON UNA DONACION: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=G58CS4AVKC6BU SUSCRIBETE AL CANAL DE YOUTUBE para no perderte ningún video: http://www.youtube.com/subscription_center?add_user=mindaliacom MILES DE VIDEOS de conferencias y entrevistas de interés en http://www.mindaliatelevision.com Participa en las CONFERENCIAS EN DIRECTO: http://television.mindalia.com/category/conferencias-en-directo/ -Puedes escuchar este y otros audios en Ivoox: http://mindaliacomradio.ivoox.com PIDE O ENVIA AYUDA http://www.mindalia.com – La Red Social de Ayuda a través del Pensamiento SIGUENOS EN REDES SOCIALES: -Youtube: http://www.youtube.com/mindaliacom -Facebook: https://www.facebook.com/mindalia.ayuda/ -Twitter: http://twitter.com/mindaliacom -Pinterest: https://es.pinterest.com/mindaliacom/ DESCARGATE LAS APLICACIONES MOVILES GRATUITAS: Mindalia Multimedia https://play.google.com/store/apps/details?id=es.app.mindalia_television Mindalia Red de Ayuda https://play.google.com/store/apps/details?id=es.app.mindalia_ayuda&hl=es CONTACTA CON NOSOTROS: http://television.mindalia.com/contacto/ -Skype: mindalia.com ¿Tienes un video que te gustaría que publicáramos? Envíanoslo!!

Puedes ver el video completo de esta conferencia en: http://television.mindalia.com/y-yo-que-quiero-claves-para-disenar-tu-proyecto-de-vida-por-vicky-murcia/ ¿Y yo qué quiero? Claves para diseñar tu proyecto de vida por Vicky Murcia, que tuvo lugar durante la Jornada sobre la Felicidad y la Evolución Personal, en Madrid el 1 de Octubre 2016. VICKY MURCIA Directora de Marketing & Estrategia en D'arte Coaching y Formación, Inner Game School Spain y responsable del Think Tank GENTE BRILLANTE. Además, forma parte del claustro de profesores del título de Especialista Universitario en Coaching, Inteligencia Emocional y PNL y del título propio de Brandcoaching. Vicky es Especialista Universitaria en Coaching, Inteligencia Emocional y PNL, Inner Game Coach formada directamente con Tim Gallwey y Brandcoach. Además, es Licenciada en Publicidad por la UCM, Diplomada en Psicología (UNED), Experta en Análisis y Gestión de Intangibles para la Marca y la Reputación (Corporate Excellence) y Master en Responsabilidad Social Corporativa (Fundación UNED). Después de 17 años de experiencia en comunicación empresarial trabajando para marcas como ONO, Telia Sonera o Glaxo Wellcome entre otras, en 2009 decidió iniciar un nuevo camino en el ámbito del empoderamiento y asesoramiento a emprendedores como coach y mentora. EVENTO ORGANIZADO POR—————————— Escuela D'Arte Coaching http://darteformacion.es/ ————————————INFORMACION SOBRE MINDALIA—————————— Mindalia.com y Mindalia Televisión son una ONG SIN ANIMO DE LUCRO Si te ha gustado este video, APOYANOS CON UNA DONACION: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=G58CS4AVKC6BU SUSCRIBETE AL CANAL DE YOUTUBE para no perderte ningún video: http://www.youtube.com/subscription_center?add_user=mindaliacom MILES DE VIDEOS de conferencias y entrevistas de interés en http://www.mindaliatelevision.com Participa en las CONFERENCIAS EN DIRECTO: http://television.mindalia.com/category/conferencias-en-directo/ -Puedes escuchar este y otros audios en Ivoox: http://mindaliacomradio.ivoox.com PIDE O ENVIA AYUDA http://www.mindalia.com – La Red Social de Ayuda a través del Pensamiento SIGUENOS EN REDES SOCIALES: -Youtube: http://www.youtube.com/mindaliacom -Facebook: https://www.facebook.com/mindalia.ayuda/ -Twitter: http://twitter.com/mindaliacom -Pinterest: https://es.pinterest.com/mindaliacom/ DESCARGATE LAS APLICACIONES MOVILES GRATUITAS: Mindalia Multimedia https://play.google.com/store/apps/details?id=es.app.mindalia_television Mindalia Red de Ayuda https://play.google.com/store/apps/details?id=es.app.mindalia_ayuda&hl=es CONTACTA CON NOSOTROS: http://television.mindalia.com/contacto/ -Skype: mindalia.com ¿Tienes un video que te gustaría que publicáramos? Envíanoslo!!

Puedes ver el video completo de esta conferencia en: http://television.mindalia.com/y-yo-que-quiero-claves-para-disenar-tu-proyecto-de-vida-por-vicky-murcia/ ¿Y yo qué quiero? Claves para diseñar tu proyecto de vida por Vicky Murcia, que tuvo lugar durante la Jornada sobre la Felicidad y la Evolución Personal, en Madrid el 1 de Octubre 2016. VICKY MURCIA Directora de Marketing & Estrategia en D'arte Coaching y Formación, Inner Game School Spain y responsable del Think Tank GENTE BRILLANTE. Además, forma parte del claustro de profesores del título de Especialista Universitario en Coaching, Inteligencia Emocional y PNL y del título propio de Brandcoaching. Vicky es Especialista Universitaria en Coaching, Inteligencia Emocional y PNL, Inner Game Coach formada directamente con Tim Gallwey y Brandcoach. Además, es Licenciada en Publicidad por la UCM, Diplomada en Psicología (UNED), Experta en Análisis y Gestión de Intangibles para la Marca y la Reputación (Corporate Excellence) y Master en Responsabilidad Social Corporativa (Fundación UNED). Después de 17 años de experiencia en comunicación empresarial trabajando para marcas como ONO, Telia Sonera o Glaxo Wellcome entre otras, en 2009 decidió iniciar un nuevo camino en el ámbito del empoderamiento y asesoramiento a emprendedores como coach y mentora. EVENTO ORGANIZADO POR—————————— Escuela D'Arte Coaching http://darteformacion.es/ ————————————INFORMACION SOBRE MINDALIA—————————— Mindalia.com y Mindalia Televisión son una ONG SIN ANIMO DE LUCRO Si te ha gustado este video, APOYANOS CON UNA DONACION: https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=G58CS4AVKC6BU SUSCRIBETE AL CANAL DE YOUTUBE para no perderte ningún video: http://www.youtube.com/subscription_center?add_user=mindaliacom MILES DE VIDEOS de conferencias y entrevistas de interés en http://www.mindaliatelevision.com Participa en las CONFERENCIAS EN DIRECTO: http://television.mindalia.com/category/conferencias-en-directo/ -Puedes escuchar este y otros audios en Ivoox: http://mindaliacomradio.ivoox.com PIDE O ENVIA AYUDA http://www.mindalia.com – La Red Social de Ayuda a través del Pensamiento SIGUENOS EN REDES SOCIALES: -Youtube: http://www.youtube.com/mindaliacom -Facebook: https://www.facebook.com/mindalia.ayuda/ -Twitter: http://twitter.com/mindaliacom -Pinterest: https://es.pinterest.com/mindaliacom/ DESCARGATE LAS APLICACIONES MOVILES GRATUITAS: Mindalia Multimedia https://play.google.com/store/apps/details?id=es.app.mindalia_television Mindalia Red de Ayuda https://play.google.com/store/apps/details?id=es.app.mindalia_ayuda&hl=es CONTACTA CON NOSOTROS: http://television.mindalia.com/contacto/ -Skype: mindalia.com ¿Tienes un video que te gustaría que publicáramos? Envíanoslo!!

JSA Radio Host Dean Perrine sits down with Michael Bucheit, CEO for Metro Optic. Metro Optic is a provider of strategic fiber solutions in Canada, operating two businesses in one: Metro Optic is its fiber business; and I.C.E. Data Centers is its colocation business. Bucheit gives JSA TV an overview of recent company wins, such as TeliaSonera (so the company now serves 4 of the 5 largest IP transit companies in the world), and what's ahead for the company in the next six months.This show is brought to you by Talk 4 Radio (http://www.talk4radio.com/) on the Talk 4 Media Network (http://www.talk4media.com/).

Seekord on kajaloodimisel naine, kes on teinud suurepärase rahvusvahelise karjääri, millesarnast ei ole ühelgi teisel eestlannal vastu panna; kes on sealjuures kahe väikese poja ema ja mis peatähtis, kes on tulnud Eestisse tagasi – elama ja tööle!30 tuhat alluvat laiali mitmes riigis, lepingupartnerid Katmandust Madriidini, videokonverentsid varahommikust hilisööni, nii kirjeldab Piret Mürk-Dubout oma tööd TeliaSonera asepresidendina. Piret räägib oma elu suurtest otsustest Kaja Kärnerile.

Seekord on kajaloodimisel naine, kes on teinud suurepärase rahvusvahelise karjääri, millesarnast ei ole ühelgi teisel eestlannal vastu panna; kes on sealjuures kahe väikese poja ema ja mis peatähtis, kes on tulnud Eestisse tagasi – elama ja tööle!30 tuhat alluvat laiali mitmes riigis, lepingupartnerid Katmandust Madriidini, videokonverentsid varahommikust hilisööni, nii kirjeldab Piret Mürk-Dubout oma tööd TeliaSonera asepresidendina. Piret räägib oma elu suurtest otsustest Kaja Kärnerile.

Mutskandaler och snabbt förändrade mobilvanor. De senaste åren har börsjätten Telia Sonera varit pressad från flera håll. I det tredje avsnittet av Di:s ledarskapspodd Förnuft & Känsla berättar Telia Soneras vd Johan Dennelind om det tuffa läget och krisen han fick kämpa sig igenom under den första tiden som vd för en teleoperatör i blåsväder. See acast.com/privacy for privacy and opt-out information.

Imagine a small rural village in Sweden. It's nighttime and a new dad drops the only remaining bottle of baby formula on the floor as his hungry son wails. The closest grocery store will take at least 40 minutes round-trip. That was the moment that technology expert Robert Illiason started thinking about alternatives. He realized living in a rural part of the world, where shops close early puts a strain on customers. He came up with the idea for Näraffär (meaning “shop nearby”), the first unmanned grocery store where customers can buy small items such as baby food at any time of night or day. The store is run using a mix of cameras, apps and other technology which he describes as fairly simple to set up. In this podcast you will hear from Illiason, who is an IT consultant specializing in databases and business intelligence, mainly working with automating processes and data flows. He has worked with customers such as Ericsson, TeliaSonera and, mainly, IKEA. He is also a writer and who keeps his finger at the tech pulse for several Swedish IT magazines. In this podcast you will learn: The key components of an employee-less store Surprising insights into customer behavior Future predictions around retail technology    

"Crazy is one who can see what others can't." Jari Kuosma is the original developer of modern and commercial wingsuit and wingsuit flying. He is a professional skydiver, entrepreneur and designer and Founder of BIRDMAN International. Previously he was Project Manager at TeliaSonera which brings the world closer by providing leading communication services to millions of customers every day in the Nordic and Baltic countries, Eurasia and Spain.

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Fritjof Andersson is the fournder and CEO of Relation Desk, which allows companies to provide customer relations and support through social media . Among his first clients were Panasonic, TeliaSonera and Scandanavian Airlines (SAS). Stuff you'll learn: How to use in-person,social meetups to gather people who are the perfect customers for you. How he used the "Lean Startup" methodology How to prepare for meetings with big clients. How to deal with anxiety before speaking/presenting Here is what Fritjof listens to when he needs to get pumped!

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I ett SSE Insights seminarium talar Marie Ehrling, styrelseordförande i Telia Sonera, Emma Ihre, ansvarig för hållbart företagande, Finansdepartementet, och Viveka Risberg, kanslichef på Swedwatch, om företagsmoral och globala affärer. Hur kan man kontrollera vad produkterna slutligen används till? Ska man göra affärer i länder som inte är demokratier? Vilken roll ska den svenska och norska regeringen ha? Video från eventet: https://dreambroker.com/channel/w1fi6lun/jmzes1up? Mer om eventet: http://www.eventbrite.com/e/foretagsmoral-pa-export-en-lonsam-affar-registrering-8068010637?aff=sseweb autoplay=true

Sist med det senaste, del ett av tre med det bästa från vårens nyhetssatirsändningar med Annika Lantz. Här möter du Birgitta Olsson hos politikerpsykologen, du får vara med när Lars Nyberg, vd för Telia Sonera, går på SFI, svenska för industriledare och och du får möta Daniel Wilhelmsson, Black Armys ordförande som är något av Sist med det senastes expertkommentator i detta program. Och från Furuviksparken berättar de hur det går för Dominique Strauss-Kahn på primatterapin och Annika Falkengren ger bästa tipset för hur du räddar långkoket. Och så TVÅ låtar av DJ Beppo. Med mycket mera. Missa inte!

TeliaSonera kündigt das iPhone in weiteren Ländern an, iFund hat bisher lediglich 3 Anwendungen ausgewählt, ominös gekennzeichnete Schiffsladung trifft in den USA ein, Delicious Library 2, Maclings