Podcast appearances and mentions of Bell Canada

Welcome back to another episode of Tank Talks! This week, Matt Cohen and John Ruffolo dive deep into the economic and innovation headlines shaping Canada's future, from the shocking collapse in domestic VC funding to Bell's billion-dollar bet on AI infrastructure, and Mark Carney's latest power move that might just redefine Canadian politics.* Is Canada's startup ecosystem on life support?* What Bell's AI supercluster plan means for data sovereignty and why it might be too small, too late.* Mark Carney's political chess game: A shift to the economic right?* Jim Balsillie's warning about crypto, open banking, and the end of Canadian monetary independence.This is one episode where politics, venture capital, and emerging tech collide. Let's dive in.Vancouver's Web Summit Debut: A Promising Start, But Room to Grow (00:00:42)Matt shares his experience from Web Summit Vancouver, highlighting a surprisingly dense tech scene and global founders living in B.C., but the event suffered from a lack of promotion and branding blunders.John's take: Good signs of energy on the West Coast, but Vancouver still needs to establish itself as a recurring VC destination.Canada's VC Crisis: A System on the Brink (00:04:30)BDC and CVCA reports reveal domestic early-stage VC activity has plummeted to a five-year low. U.S. capital, once Canada's cushion, is drying up too.John's take: The system is at a critical point. Without a strong local VC backbone, Canada risks losing its tech future. The warning signs are clear and urgent.Risk-Off Era: Are VCs Getting Too Cautious? (00:08:14)Fundraising is down, LPs are nervous, and timelines are stretching. Despite great founders, Canadian VCs are playing defense, not offense.John's take: It's fear, not fundamentals. This is the exact moment when bold investing should happen. But anxiety from capital pools is paralyzing the ecosystem.Bell's AI Supercluster Gamble: Bold or Too Small? (00:12:40)Bell Canada plans six new AI data centers, but can they compete with the U.S.'s Stargate megaproject?John's take: We're betting small while others bet global. Sovereignty is good, but if we're not exporting Canadian tech to the world, we're falling behind.Jim Balsillie's Crypto Challenge: Canada Must Move or Be Left Behind (00:16:08)Balsillie urges the government to adopt open banking and stablecoins now or risk being sidelined in the new global financial order.John's take: Canada was ahead in crypto once. If we don't act now, we'll lose our influence over the next generation of monetary infrastructure.Mark Carney's First Power Move: Is the Economic Right Back in Style? (00:18:51)Carney appoints Marc-André Blanchard, ex-UN ambassador and CDPQ executive, as chief of staff. It's a clear signal he means business.John's take: This is a big-league move. Blanchard's background shows Carney is building a serious, economically focused leadership team.VC Fund Stakes on Sale: Crisis or Opportunity? (00:21:05)LPs like Yale and Harvard are dumping VC fund positions at steep discounts. Secondary market activity is exploding.John's take: It's concerning, but also an opportunity. Discounts of 60%+ could generate strong returns. Still, the pullback from emerging managers could choke off future innovation.If you're a founder, investor, or policymaker, this is essential listening. Canada is at an inflection point, and this episode helps you understand the stakes.Connect with John Ruffolo on LinkedIn: https://ca.linkedin.com/in/joruffoloConnect with Matt Cohen on LinkedIn: https://ca.linkedin.com/in/matt-cohen1Visit the Ripple Ventures website: https://www.rippleventures.com/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit tanktalks.substack.com

A big Bell Canada outage and banning biodegradable balloons in the Town of Essex. These stories and more are in your noon news on the go.

A 55-year-old man was airlifted to hospital with serious injuries Wednesday morning following a single-vehicle crash. Chatham-Kent's mayor will take the community's fight against the proposed landfill expansion in Dresden directly to provincial officials on Thursday. Councillor Brock McGregor will serve as the Chatham-Kent Hospice Foundation's new director. Bell Canada says the widespread service disruption that affected more than 130K users in Quebec and Ontario has been resolved. Some local school children have turned a little starter money into more than $18K worth of charitable donations.

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

L'essentiel des nouvelles le 9 mai 2025---Meilleurs rabais de la semaine -> https://infobref.com/produits-en-promotion---Robert Francis Prevost devient le premier pape américain Donald Trump a annoncé que son gouvernement avait conclu une première entente commerciale - avec le Royaume-Uni. Le président américain appelle à un cessez-le-feu «inconditionnel» en Ukraine Au Québec, des élèves feront grève aujourd'hui pour protester contre l'interdiction des cellulaires à l'écoleL'indice de fécondité a atteint au Québec un creux historique La société mère de Bell Canada, BCE, a amputé de 56% le dividende qu'elle verse chaque trimestre à ses actionnaires.La plupart des Québécois ont diminué leurs achats en ligne auprès de marchands américainsGermain Hôtels obtient 160 millions $ pour son expansion pancanadienneLa techno montréalaise Amilia obtient 35 millions $Bill Gates devance le moment où il fera don de sa fortune --- Version écrite de ces nouvelles et autres nouvelles: https://infobref.com Pour s'abonner aux infolettres gratuites d'InfoBref (notamment pour recevoir ce bulletin audio par écrit chaque matin): https://infobref.com/infolettres Où trouver le balado InfoBref sur les principales plateformes de balado: https://infobref.com/audio Commentaires et suggestions à l'animateur Patrick Pierra, et information sur les options de publicité-commandite dans ce balado: editeur@infobref.com Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

Pour en savoir plus sur Hellodarwin : https://go.hellodarwin.com/hypercroissance Dans cet épisode d'Hypercroissance, François Chartrand, PDG de Versacom, partage l'histoire fascinante de cette entreprise canadienne qui traduit en 185 langues et génère 40M$ de chiffre d'affaires. Découvrez comment l'organisation a vu le jour grâce à une collaboration stratégique avec Bell Canada et s'est transformée en leader de son industrie. François nous dévoile comment Versacom allie expertise humaine et intelligence artificielle pour offrir des solutions linguistiques innovantes. Il explore les défis posés par l'IA, l'importance de la spécialisation, et les opportunités de croissance dans un marché où les attentes clients évoluent rapidement. Apprenez également comment Versacom développe des outils technologiques sur mesure pour ses clients, garantit la sécurité des données et adapte ses équipes à l'ère de l'IA. Cet épisode met en lumière les stratégies audacieuses d'une entreprise qui réinvente son modèle pour répondre aux défis de demain. Chapitres : 00:00 L'impact de l'IA sur la traduction 02:40 Versacom : Une entreprise en pleine croissance 04:50 Le parcours de François Chartrand 07:56 Stratégies d'impartition et développement commercial 12:15 Technologie et besoins des entreprises 14:49 L'IA et la qualité des traductions 18:08 Dynamique interne et adaptation des équipes 20:35 Formation et préparation à l'IA 21:59 Notre partenariat avec helloDarwin 24:09 Efficacité organisationnelle et transformation numérique 27:10 Nouveaux besoins des clients et création de contenu 30:22 Transformation des rôles et compétences 33:22 Évolution du modèle d'affaires de Versacom 35:24 Anticipation des changements dans l'industrie 40:26 Partenariats et avenir de l'entreprise 42:55 Objectifs 2025 de Versacom 44:29 Recommandations de François Chartrand 48:10 Les routines de François Chartrand Pour en savoir plus sur François Chartrand : https://www.linkedin.com/in/francois-chartrand-01393519/ Pour en savoir plus sur Versacom : https://www.versacom.ca/ Pour discuter avec moi sur Linkedin : https://www.linkedin.com/in/antoine-gagn%C3%A9-69a94366/ Notre podcast Social Scaling : https://www.j7media.com/fr/social-selling Notre podcast Commerce Élite : https://www.purecommerce.co/fr/podcast-commerce-elite Notre podcast No Pay No Play : https://podcasts.apple.com/es/podcast/facebook-ads-on-parle-de-g%C3%A9n%C3%A9ration-de-leads/id1447812708?i=1000607648614 Suivez-nous sur les médias sociaux : LinkedIn : https://www.linkedin.com/company/podcast-d-hypercroissance/ Facebook : https://www.facebook.com/podcastHypercroissance Instagram : https://www.instagram.com/podcasthypercroissance/

World Juniors analyst Brendan Bell on Canada finished early at the WJHC again, where does the blame belong, skill left off the roster and kneeing penalties.

ServiceNow (NYSE: NOW), the AI platform for business transformation, and Amazon Web Services (AWS) has announced an expanded strategic collaboration with new capabilities to accelerate AI-driven business transformation across every corner of the enterprise. A new connector enables the seamless use of multimodal models developed and trained on Amazon Bedrock for GenAI-powered workflows in the Now Platform. Additional automation solutions and integrations to seamlessly manage security incidents and procurement are now available on the AWS Marketplace. By deepening its collaboration with AWS and expanding geographically to Canada and Europe expected in 2025, the companies are supercharging value to customers across key industries, including telco, technology, financial services, education, and retail. Connecting Amazon Bedrock models to ServiceNow helps enterprises boost the development and deployment of GenAI solutions. The new connector allows customers to connect seamlessly to their choice of third-party models, based on their specific workflow needs, such as summarisation, advanced analytics, or code generation. Data remains private and secure through ServiceNow and AWS, and customers can set up the integration quickly and easily. "Our partnership with AWS is accelerating business transformation for our joint customers," said Paul Fipps, president of Strategic Accounts at ServiceNow. "More than ever before, organisations demand integrated, end-to-end solutions that enhance user experiences and optimise technology investments. Together, ServiceNow's GenAI workflows and AWS's next-gen cloud capabilities deliver on that promise." "We are committed to empowering our customers with the industry's best tools and resources by leveraging AWS Marketplace to build, deploy and scale GenAI," said Chris Grusz, Managing Director, Technology Partnerships, AWS. "Working with ServiceNow, we're helping our enterprise customers accelerate GenAI deployments and get the most value out of their cloud investments." Expanding integrated solutions, now available in AWS Marketplace ServiceNow is also announcing the availability of new solutions in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS. ServiceNow Security Incident Response integration with AWS Security Hub: AWS Marketplace - Uses security findings from AWS Security Hub to automate the creation of security incidents in SecOps on the Now Platform, often resulting in faster, more efficient incident response and remediation. Resolved incidents and findings will then automatically be updated in AWS Security Hub. Integration with Amazon Business Procurement - Integrates Amazon Business procurement with ServiceNow Procurement Operations to enable greater visibility into approved suppliers, purchase requests, changes to prices, order confirmation, and shipping notifications. This streamlines the approval and onboarding of Amazon Business as a supplier for the enterprise and provides built-in governance and procurement policies for Now Platform users. Accelerating business outcomes, maximising cloud investment This announcement builds on ServiceNow and AWS's continued collaboration, bringing the advanced cloud capabilities of AWS to the innovative solutions on the Now Platform, helping customers accelerate business outcomes, realise cloud value, enhance digital experiences, and reimagine GenAI-powered workflows. A range of global enterprise customers, including Bell Canada, Boomi and Pearson are already seeing remarkable value and significant cost savings. Bell Canada "ServiceNow has become a cornerstone of Bell Canada's enterprise services strategy to streamline and enhance end-to-end processes," said John Watson, President, Bell Business Markets, AI and FX Innovation. "By harnessing the Now Platform's advanced automation and AI capabilities powered by AWS, we are dr...

John Dinardo is the CEO and president of Nordia, a Canadian CX specialist with over 10,000 employees on the team. Nordia is the largest BPO in Canada. Peter Ryan and John are both based in Montreal, so this is a local Canadian edition. Bell Canada created Nordia back in 1999, but a quarter of a century on they are now looking at many new opportuntiies and areas of business. John talked about expansion beyond Canada and also about the complexities of managing customer service processes in both English and French. https://www.linkedin.com/in/john-dinardo-nordia/ https://www.fr.nordia.ca/  

0:00 Introduction 2:10 Bell Canada's Acquisition of Ziply: Does It Make Sense? 7:04 Balance Between Shareholder Expectations and Corporate Policy for Bell Canada 10:35 Breaking Down Apple's Growth Runaway 14:52 How Is Apple Spending Much Less on AI Than Others? 18:56 Large Capex Levels for Big AI Names 26:15 Understanding Berkshire's Earnings 33:40 Garmin's Stunning Quarterly Results 38:05 Potential Benefits of Garmin's Lumishore Acquisition In this week's episode, Barry and Ernest cover Apple, Berkshire, Big Techs and Garmin's recent results. Barry and Ernest, first discuss BCE's recent acquisition foray into the U.S. and give their take on BCE's capital allocation policy. Then they move on to review Apple's and Berkshire's latest results and discuss the impact of Big Tech spending on capital expenditures. The final discussion focuses on Garmin, whose stock surged over 20% following the release of its Q3 earnings. Barry and Ernest break down what you need to know about Garmin's evolving business.

L'essentiel des nouvelles le 8 novembre 2024---Formations de l'Université Laval : https://bit.ly/infobref-ulaval --- Les meilleurs rabais de la semaine sont à: https://infobref.com/produits-en-promotion---Le ministre de la santé du Québec, Christian Dubé, s'est engagé à ce que les Québécois sans médecin de famille ni groupe de médecine familiale soient pris en charge par un médecin ou une infirmière praticienne spécialisée d'ici l'été 2026.Les dépenses gouvernementales en santé atteignent un nouveau sommet Le gouvernement Trudeau se prépare à travailler avec la future administration Trump Joe Biden s'engage à assurer une transition pacifique du pouvoir Les taux d'intérêt baissent de nouveau aux États-UnisBCE, la société mère de Bell Canada, a indiqué hier dans ses résultats trimestriels qu'elle prévoit désormais que ses revenus totaux cette année seront en baisse de 1,5% par rapport à l'an dernier.L'entreprise montréalaise Lightspeed, qui vend des logiciels de point de vente et de commerce, a dévoilé hier pour son plus récent trimestre des revenus en hausse de 20% par rapport à l'an dernier. Les consommateurs continuent à surveiller de près leurs dépenses, observe Canadian TireEn Australie, le gouvernement veut interdire les réseaux sociaux aux moins de 16 ans--- Détails sur ces nouvelles et autres nouvelles: https://infobref.com S'abonner aux infolettres gratuites d'InfoBref: https://infobref.com/infolettres Voir comment s'abonner au balado InfoBref sur les principales plateformes de balado: https://infobref.com/audio Commentaires et suggestions à l'animateur Patrick Pierra, et information sur la publicité-commandite de ce balado: editeur@infobref.com Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

L'essentiel des nouvelles le 5 novembre 2024---Les Américains sont appelés aux urnes aujourd'hui pour des élections à la présidence et au Congrès.Ce qui pourrait être la course présidentielle américaine la plus serrée départagera la démocrate Kamala Harris et le républicain Donald Trump.À la veille du scrutin, plus de 78 millions d'électeurs avaient déjà voté par anticipation. •C'est presque la moitié du nombre total d'électeurs qui avaient voté en 2020. Ce soir, les premiers résultats arriveront: •de Géorgie à partir de 19 h; puis•de Caroline du Nord à partir de 19 h 30. Quand connaitra-t-on le candidat gagnant? Impossible à dire, d'autant plus que les sondages font penser que le scrutin sera très serré.Au Québec, le Collège des médecins veut suspendre l'expansion du privé en santéGabriel Nadeau-Dubois va prendre un congé parental de 3 mois Ottawa veut plafonner les émissions du pétrole et du gaz en 2030La Russie prévoirait d'envoyer des colis piégés aux États-Unis et au Canada Hydro-Québec annonce la première phase d'un chantier majeurLa société d'État va investir environ 10 milliards $ pour optimiser son réseau existant et construire près de 850 kilomètres de nouvelles lignes de transport d'électricité.On constate une hausse du nombre de propriétaires en difficultés hypothécairesBCE La société mère de Bell Canada va acheter pour 5 milliards $ Ziply Fiber, un fournisseur américain d'Internet par fibre optique.Le conglomérat américain Berkshire Hathaway possède actuellement des liquidités records de 450 milliards $, selon ses plus récents résultats financiers.Exterra Solutions Carbone, une startup montréalaise qui développe des technologies de captation et de séquestration du carbone, a conclu un protocole d'entente avec la grande société chimique allemand BASF pour explorer les possibilités projet commercial au Québec.--- Détails sur ces nouvelles et autres nouvelles: https://infobref.com S'abonner aux infolettres gratuites d'InfoBref: https://infobref.com/infolettres Voir comment s'abonner au balado InfoBref sur les principales plateformes de balado: https://infobref.com/audio Commentaires et suggestions à l'animateur Patrick Pierra, et information sur la publicité-commandite de ce balado: editeur@infobref.com Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

L'essentiel des nouvelles le 28 octobre 2024---Le Parti Québécois doit présenter aujourd'hui leur plan pour réduire le nombre d'immigrants au Québec. Il propose de ramener le nombre de travailleurs étrangers temporaires de 270 000 actuellement, à 40 000.Pour remplacer les travailleurs étrangers temporaires, le Parti québécois veut investir dans la robotisation des entreprises.La CSN presse le gouvernement du Québec de mettre fin à l'exode des médecins vers le privé À la suite de la fermeture de plusieurs programmes de francisation à travers le Québec, le Parti libéral du Québec a demandé au Commissaire à la langue française d'enquêter sur ce problème. Au Proche-Orient, en réponse à des frappes iraniennes en direction d'Israël au début du mois, l'armée israélienne a bombardé dans la nuit de vendredi à samedi des sites de fabrication de missiles et des systèmes de défense en Iran. Travailler debout plutôt qu'assis est depuis plusieurs années présenté comme une option meilleure pour la santé des travailleurs Or, selon une étude menée par des chercheurs de l'Université de Sydney, en Australie, rester debout plus longtemps qu'assis face à un bureau ne serait pas si bénéfique pour la santé qu'on pouvait le penser. Le Conseil de la radiodiffusion et des télécommunications canadiennes a fixé des prix de gros provisoires pour les petits fournisseurs qui veulent accéder aux réseaux des grandes entreprises de télécoms, comme Bell Canada et Telus. Cinémas Guzzo connait d'importants problèmes financiersUn nouvel outil québécois aide les investisseurs institutionnels à faire des choix écologiquesWaymo, la filiale de véhicules autonomes de l'entreprise propriétaire de Google, Alphabet, vient de terminer un tour de financement de 5,6 milliards $US pour étendre son service de robots-taxis dans quelques villes américaines.Comme chaque lundi, InfoBref vous fait découvrir une jeune entreprise québécoise innovante.Cette semaine, on vous parle d'une jeune pousse de Sherbrooke qui s'appelle EncephalX.Elle a conçu un système qui accélère la guérison des traumatismes crâniens et des AVC lorsqu'une opération est nécessaire. Le système comprend un implant qui remplace une partie du crâne du patient.Pour en savoir plus sur cette technologie, lisez le portrait d'EncephalX à http://infobref.com/jeqi-encephalx-acet-2024-10 --- Détails sur ces nouvelles et autres nouvelles: https://infobref.com S'abonner aux infolettres gratuites d'InfoBref: https://infobref.com/infolettres Voir comment s'abonner au balado InfoBref sur les principales plateformes de balado: https://infobref.com/audio Commentaires et suggestions à l'animateur Patrick Pierra, et information sur la publicité-commandite de ce balado: editeur@infobref.com Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

While the Liberals survived the first non-confidence vote tabled last week, the Conservatives are already trying again. The Bloc Quebecois have issued an ultimatum to the Liberals for their party's support. The Prime Minister has accused Conservative MP Garnett Genuis of making a homophobic comment during question period. NDP leader Jagmeet Singh confronts Pierre Poilievre after repeated accusations of selling out. And Pierre Poilievre goes after Bell Canada and CTV News over the editing of a clip of him in a recent news item.CBC's J.P. Tasker joins us from the Parliamentary bureau to go over a rollercoaster week in Canadian politics.For transcripts of Front Burner, please visit: https://www.cbc.ca/radio/frontburner/transcriptsTranscripts of each episode will be made available by the next workday.

In this episode of Welcome to Cloudlandia, We contrasted northern summers' climate and lifestyle possibilities with those of Florida. The conversation shifted to exploring humanity's relationship with money through storytelling and belief. Practical lessons included effective pricing, leveraging qualified leads, and attracting high-quality clients using books. Finally, the discussion provided entrepreneurial growth strategies like setting a quarterly cadence, applying profit activators, and valuing long-term relationships. SHOW HIGHLIGHTS We discussed the serene and picturesque landscape of Canada's cottage country, including the unique charm and beauty of its lakes and legends, as well as the renowned Group of Seven artists. Reflections on the contrast between the tranquil Canadian summers and the balmy climate of Florida, noting the ideal summer months in Canada. We explored minimalistic lifestyle choices that gained popularity during the COVID-19 pandemic, such as the simplicity of a carnivore diet and practical wardrobe strategies. We delved into the whimsical nature of financial decisions and the power of belief and storytelling in investment decisions, with a focus on how a stock's value is influenced by future narratives. We discussed critical elements of pricing strategies, including promise, price, and proof, and the importance of pre-qualified, motivated leads in business, particularly in real estate. Dean shared insights on leveraging books as tools for attracting high-quality clients, highlighting a successful collaboration that did not rely on upfront financial incentives. We explored the eight profit activators and how smaller, intimate workshops can be as effective as larger gatherings in growing businesses. We emphasized the importance of long-range investment thinking and nurturing long-term relationships with prospects, as well as the value of quarterly goals and structured cadences in extending professional careers. We highlighted innovative health practices that can prolong peak earning years and enhance productivity, such as the benefits of continuous health improvements and monitoring. We discussed the potential for creative and productive growth during challenging economic times, drawing insights from historical examples and a book that explores enduring human behaviors. Links: WelcomeToCloudlandia.com StrategicCoach.com DeanJackson.com ListingAgentLifestyle.com TRANSCRIPT (AI transcript provided as supporting material and may contain errors) Dean: mr sullivan mr jackson welcome to cloudlandia. And, uh, keep your feet on the mainland, that's exactly right so you are calling from the northernmost outpost of cloudland and canada at its best beautiful weather it must be perfect right now. Dan: Right, I just got out of the lake. I was in the lake 15 minutes oh my goodness, wow I'll be, very deep, like a week. Dean: Oh yeah, is it. Dan: Uh, that's very yes, that's quite cold. I mean, this is our one, two, three, four, fourth day and so I'm used to it now, but uh bracing yeah, yeah, because the nights have been very cold oh, I think the nights have been. Dean: The nights have been very cold, yeah well we got enough heat or we got enough heat to go around here. Dan: Yeah, yeah, you've had some. You've had some variable weather, should I call it that? Dean: yeah, exactly, I was just telling. I was just telling I need to. Uh, I'm ready to have snowboarding back in my life. That just makes more sense to me. Dan: Yeah, this is perfect. I mean, there's a lot of your. Our listeners may not know this, but there's this great romance to the cottage country in Canada. Dean: Yeah. Dan: First of all, there's a lot of lakes. I mean there's literally in the thousands. I'm not talking about the big lakes, I'm not talking about the great lakes. I'm talking about, like ours, for example, is two miles by two miles. It's almost a circle. It's two miles by two miles, but there's a circle. It's two miles by two miles. But there's a legend that there's a hole in the middle, a very deep hole, and in the logging days they hooked chains to each other and put a weight at the end of one of the chains and then they kept putting the chains down and it went down a thousand feet and it was still not hitting bottom oh my goodness, it's a portal to the center of the earth you know it invites all sorts of adventures, loch Ness. Well, we haven't seen that, we haven't seen that it's fresh. Yeah, well, loch Ness is a freshwater lake, but no, but there's a romance. There's a whole school of art called the Group of Seven and these were seven artists who did these amazing, amazing paintings. Not really natural. They have a real interesting quality to them and they were done from the teens till probably the 40s or 50s probably a 40-year period, seven artists. They're very famous and in Toronto at the Art Gallery, the Ontario Gallery of Art, they have a whole wing that's just the paintings of these men. And then there's a town north of Toronto called Kleinberg and they have a whole museum. There's a whole McMichael gallery. And I never get tired. I've been here for 53 years and I can go in there and just sit for an hour and look at the magnificent art that these people created. Dean: It is beautiful, yeah, yeah you're right, yeah, canada in the summertime. I can't imagine anywhere nicer, you know any of those temperate things. London or England is very nice in the summer. All of Europe, I'm sure. But yeah, it's just, I'm realizing Florida's a little hot yeah, you're late to the realization. Dan: No, I mean I've realized it all along. Dean: It's just that you know. Yeah, I'm starting to re-realize it. Dan: Well, you had some comparison. You had a wonderful week in Toronto in July. Dean: Yeah, three weeks I was there. Dan: Marvelous there. Dean: That's what I mean, you're realizing that Florida's hot. Dan: You know, just between us, Florida's really hot during the summertime, you know, just between us. Florida is really hot during the summertime. Dean: It was just. It was that contrast. I mean spending three weeks in Toronto June and July is it doesn't get much better. It's the perfect time. Dan: So well, there's June and July, and then there's winter. Dean: That's right. Dan: Actually, I think we're in for a long fall this year. Dean: Yes. Dan: And I'm doing this on 80 years of experience that when you have a very green summer, which means there was a lot of rain. We had more rain this year than I can remember since I've been here, and what it does is that the leaves don't turn as quickly, and so we can expect still green trees at Halloween this year. Dean: Oh, wow, Okay, Looking forward to coming back up in a few weeks. I can't believe it's been 90 days already. I'm super excited about having you know a quarter, a coach quarter. Dan: You've had a coach quarter. You've had a coach. You've had a coach quarter. Dean: That's what I mean. I'm very excited about having these coach quarterly Toronto visits in my future. This is yeah, yeah, it's very good. So there I have had. Dan: You've been thinking about things? Tell me you've been thinking about things. Dean: I have been thinking about my thinking and thinking about things all the while. This is, I think I'm coming up another, I think I'm coming up on a month of carnivore. Now, yeah, what it's very interesting to me, the findings. You know it really it suits. It seems like it's a very ADD compliant diet. Dan: Yeah, in that it's really only one decision. Because it's just one decision. Dean: Yeah, is it meat? That's the whole thing. It's like the Is it? Meat or is it fasting? Yeah, it's the dietary equivalent of wearing a black shirt every day. Dan: Well, I wear a navy blue shirt every day. I took that strategy from you. It struck me as a very useful lifetime strategy. Dean: And I got into it during COVID. Yeah. Dan: Because that was my COVID uniform I had. Basically I had jeans and a long sleeve shirt long sleeve t-shirt navy blue by Uniqlo, a Japanese company, and they're the best, they're the best, they're the best. I bet I've worn the one I'm wearing today. I bet I've worn it a hundred times. So it looks pretty much out of the package. Dean: Yeah, it makes a big difference. So there's lots of these arguments for these kind of mono decisions. Dan: So I'm kind of thinking that through, you know, and seeing other places where that kind of thinking applies you know, yeah, what I notice more and more is that my life is really a function of habits, yes, and you got to make sure they're good habits. Dean: Yeah, I'm thinking and seeing that more and more. Like I was looking in some of my past journals over the last week or so, I was looking back, like back to, you know, 2004, and just kind of randomly, you know, selecting the things. And you know, I do see that you're only ever in the moment, right, because every entry that I'm making in the journal is made in real time, so I'm only ever there, you know, and that habit I often I wonder how many miles of ink lines I've written if you were to, if you were how many times I've circled the globe with my journals. It'd be a really interesting calculation, you know. But you realize that everything you've been saying about the bringing there here is really that's absolutely true, like the only thing I'm doing. The common thing of that is I'm sitting in a comfy chair writing in my journal, but you're never, you know, it's all. But it's funny to look back at it as capturing the moment, you know. Dan: Yeah, you know, it's really interesting. I see a lot more articles these days on journaling and just in the context of Cloudlandia and the mainland, it seems to me that it's a way of staying in touch with your preferred mainland by journaling, because every day you're conscious, you're thinking about your thinking and I think, as Jeff Madoff and I have had a number of conversations about this, that as the world becomes more digital and I see no end to the possibilities that you can apply digital technology to something there's a counter movement taking place where people are deliberately reconnecting with the mainland in a conscious way. Dean: Yeah, I'm aware of that. Dan: I mean, carnivore is about as mainland as you can get. Dean: That's the truth, especially when there's something primal about cooking. Dan: The only thing further than that would be if you were eating yourself, which, in a sense, you are. Dean: It's so funny, but there is something magical about that. Can I tell? Dan: you not as full bore as yours, but this is my 33rd day of having steak for breakfast. Dean: Yes, Okay, did you open up the air fryer? Have you had an air fryer? Dan: steak yet. Oh yeah, it's downstairs. We have one at the cottage and we're going to get a new one at the house. Dean: And what's your experience? You brought it with us. Dan: It's not my experience, it's Babs' experience. Dean: I mean your experience of the eating. Yeah, oh no, it's great. Dan: Yeah, oh no, it's great, it's great, it's delicious. Yeah, it's super fast, I mean it's super fast and it's great and, yeah, I'm thinning out a bit, losing my COVID collection. I'm starting to get rid of my COVID collection. Yeah, belly, fat and fat otherwise, and that's great and I do a lot of exercise when I'm at the cottage we have. There's a stairway, a stone stairway that goes down to the dock 40 steps, and so I do it today. I'll do it six times up and down. Dean: Oh my goodness, wow. Dan: And then we have about a I would say, three quarters of a mile loop up the hill, through the woods and back down, and I'll do that once today and I'll do two swims. I'll be in the lake for two swimming sessions and I noticed I really do a lot more exercise here and the whole point is to have it carry over when you get back to the city. Jump start yeah, I've got a great book for you, and the whole point is to have it carry over when you get back to the city Jumpstarting. Dean: I've got a great book for you. Dan: Do you read on Kindle or do you buy actual books? Dean: Yes. Dan: Yeah, that's two questions. Dean: Yes to both. You do both Often. I'll do three Often. I will do the Kindle and the book and the audio. Dan: Yes, well, there's a great book that you'll like, and it's called Same as Ever. Dean: Okay, I like it already, but tell me about it. Dan: And the author's name is Hosel H-O-E-S-E-L First name, I think, is Morgan Hussle. And what he shows? He's got 23 little chapters about things that are always the same and it's thought-provoking and he's an investor. You know he's an investor, but he talks about that. Humans, for the most part humans get smart at everything they do except one. What's that Money? That's probably true. And he says people are more fanciful when it comes to money than almost any other part of their life. Okay. Dean: Well, that's interesting. It's giving me an option to buy his follow-up book which is the Psychology of Money. Dan: I should get that too, too why not? Dean: yeah, all right, he's got some great line. Dan: I mean he quotes other people. He's got the greatest definition of a stock you know, like stock market stock he's got the greatest definition of a stock. I I don't think I think he's quoting somebody, but that a stock is a present number multiplied by a future story. Dean: Ooh, that is true, isn't it? A present number multiplied by a future story that is so good yes. Dan: Isn't that great. Dean: It's so good and true, it's got the added benefit of being true. Yeah, I mean, it's really. If not, what else it's guessing and betting, right? It's like we gauge our guessing and betting on we guess and bet on the strength of our belief in the story. Dan: A present number multiplied by a future story. Dean: Yes, that's wild. It's funny that you say that's a very interesting. I was thinking about a pricing strategy for a client and he was saying I'm sure this has been. There's probably somebody who's said this before, I don't know who, but I was looking at it as that it's a combination of the promise and the price and the proof. And proof is really a story right, a belief that if you have him, you're, if there's something going wrong. Yes, proof is yeah, I mean it's either that, yeah, it's either. You know the promise is the articulated outcome of what you're going to get, that you want that promise, but then the price is a factor of how much that promise is worth and your someone else yeah and the confidence that it's going to happen. You know, it's a very interesting thing I was thinking about it in the context of our real estate that the realtors are will happily pay 40 of a transaction, up to 35 or 40% of a transaction. That's a guaranteed transaction, like a referral. If I say, you know, if you send somebody a referral they'll pay 40% because the promise and the proof is that you already got it. So you're willing to pay 40% for the certainty of it. But when you say to buy a lead, you know to buy leads for $5 or $10, there's not as much. You don't have the proof that those leads are going to turn into into transactions. So there's a risk. There's a risk involved in that. It's really, it's pretty, it's pretty amazing. I've been because you know I do a lot of real estate, lead generation and all kinds in all kinds of businesses. Lead generation and I've really been one of the distinctions I've been sharing with people is the, because a lot of times people ask well, are they good leads? You know, and it speaks to the, yeah, you know objective, yeah, you. Dan: And joe you, you and Joe Polish have a great definition of what a good lead is. I don't remember the exact formula, but it's pre-qualified, pre-motivated. Dean: Yes, predisposed you know predisposed. Yeah. Dan: And one of the things that when we were doing the book deal with Ben Hardy and Tucker Max, before we approached Hay House, Tucker asked me a question. He said well, you're not taking any money, you're not taking any advances, you're not taking any royalties for the book, which was true. So that was a real straight deal. You know why? Because it's a mono decision. Dean: Yeah. Dan: I'm sorry. The book is a capability for me and that's worth all the upfront money. Dean: Yes, yeah, you know, and that was the advances. Dan: You know, the advances were really good advances. I mean, they were six-figure advances. Dean: And. Dan: I said, the reason is I don't want to think about that. I just want to think about the capability that I have 24 hours a day, all around the world of someone picking up the book and reading it, and it's a pre-qualified person. It's a pre-qualified person, in other words, the person who's picking up the book and reading it would have the money and the qualifications to be in the strategic coach. The other thing is that it would pre-motivate them. They're predisposed because they picked up the book. They're pre-qualified because it's meaningful to them. And then the next thing is they'll give us a phone call. You know they'll read the book'll give us a phone call. You know they'll give us a phone call. Or just go on. You know, go on to the website and read all about coach and everything like that. And so Tucker said so we sell a thousand books. What would make you happy in terms of actual someone signing up for the program? And I said one. Dean: Right and probably, probably. Dan: I would want a hundred people Just trying to take care. This is why I'm going to come and do the eight profit Activators. Yeah, and the reason is that those books were right at. About the three books that we wrote were right around the 800,000. Wow, wow, and I could easily say we've had 800 clients pick it up, either picked it up and called us, or called us and we sent them the books. Yes, but it's a marvelous system because it's who, not how, in spades is that I have salespeople out there every 24 hours and they're finding, finding new interested leads, they're developing the leads and we don't have to spend any time until they give us a call. Dean: I think that's fantastic and it's doing. You know, part of the thing is I. This is why I always look at books as a profit activator three activity, which is educate and motivate. That people get educated about the concepts of who, not how, or the gap in the game or the idea that 10 times is easier than two times, and they see examples and see that this really fits, and then they're motivated to call and get some help with that. I'm such a fan of books and podcasts as the perfect Profit Activator 3 activity. Dan: Yeah, I've been thinking a lot about our previous podcast where you took it through the what's the value of your leads. I'm actually a really fan of that yeah. Dean: I love metrics. I'm a big metric. Well, metrics to me are when they are objective and measurable. They are a proof. Dan: Well and predictable. They're predictable too. They're a proof. Do a certain amount of activity, you can get a predictable metric. Dean: I've discovered a metric very much like Pareto in lead distribution. It just got, you know, hot off the press with Chris McAllister, who you know as well. Yeah, chris, so we've been doing a collaboration on, I've been helping them with lead generation and I asked him to do a I've been calling it a forensic census of what's happened with the leads right and leads who've been in for more than a hundred days. So we just looked at the. That's roughly three and a half months basically, and you know, of all of the leads that we had generated, 15% of them had sold their house with someone else, and so you look at that we did the math on the thing, that is the opportunity cost. That is the exact thing that worked out, that the amount of that worked out to be over half a million dollars in lost opportunity. Dan: Well, and that's where. Yeah, no, it wasn't lost, it was just a cost. Dean: Yeah, that's exactly right. Dan: The money went into the wrong bank account. The money went into the wrong bank account. That's exactly right. The money went into the wrong bank account. The money went into the wrong bank account. Dean: That's exactly right. So now that's encouraging right, because I've got now three different forensic census analysis from three different parts of the country with three different realtors that all point to exactly the same thing 15 of people who've gone through a hundred days will do something, and so that is. That's encouraging. You know, I think if I, if you look at that and start to say OK, there's a pulse. That it means that the market. Dan: The marketplace has a pulse. Dean: Yeah. The lie rating and that we're generating objectively good leads, meaning people who want to do. What the promise of the of the book is, you know, yeah. So, that's very exciting. Dan: Yeah, you know, it's really interesting changing the subject slightly. So this author that writes the book Same as Ever that I just mentioned, he said that basically, when you look at the last hundred years, the decade of the 1930s was absolutely the most productive decade in US history. Wow, Based on what. And he said just how much got produced during the 1930s. Dean: Are you talking about the New Deal? No, he's not talking about the New Deal at all. Dan: He's actually talking that the reason was it was the worst decade economically in the United States history because of the Great Depression, but he said it was also the most creative and most productive. And he said that creativity and productivity don't happen during good times, they only happen during bad times, the reason being the things that you thought. Let's put it this way you're going into the 1930s it was one of the hottest stock markets in the history of the United States the 1920s per capita, if you do it in relationship to the population and then suddenly it just stopped and everything that people believed was true, everything that they knew was predictably true, didn't happen. And everybody woke up and said, oh my God. Well, everything we've been going on doesn't work. And he said that's the spur to creativity and productivity. It's not profitability, because the profitability happened in the 1940s and 1950s, but the productivity, the creativity, creating new things that were productive, happened during the 1930s. He said there's no decade like it in US history in the last 100 years and I found that very striking. Dean: I can't wait to read it. Dan: I found that. It's a thin book. Dean: Okay, I was going to say I like that's my favorite. That's my favorite and accessible words. Dan: I like that too. It's a win. And it's a good title yeah, he doesn't use more words than he needs. Dean: I like that. Dan: It goes back to your. I'm coming awake to Dean Jackson's 8 Profit Activators. Dean: Oh good, after 12 years, this is good news. Dan: I'm a tourist, I'm a late bloomer. Dean: I'm a late developer. Dan: You know, but it wasn't that it was stored away, but it wasn't brought right in front of me. But I think there's a lot of very interesting insights that you have here. Dean: Yeah, that's true, and I just find more and more it's. You know it's the same, just feel like it's. So when you look at this one thing you know, if I think about my one thing is this you know, working on the all the applications of this one model and seeing deeper and deeper layers of how it actually how it fits, you know, it is like you asked me 12 years ago what would be fascinating and motivating because I had come out of you know, 15 years I think we I think we were both sitting in our kitchen when this happened, yeah, yeah our kitchen. Yeah, and I remember I was. Dan: I remember I was using that I was I. I remember it distinctly because I think it's the last time I used the landline. Isn't that funny? Dean: that's amazing. Dan: Yeah, yeah, because I had to sit up next to the counter because we've only got one landline. Dean: And. Dan: I said I've got this. So I had to sit on a stool next to you know a counter and I remember the conversation. Dean: I do too, and it was because I was coming out of 15 years of applying these eight profit activators to the growth of one specific business and Joe Polish had just taken that framework and started the I love marketing cast and I realized that's my. I was realizing how applicable that kind of operating system that I had developed for, you know, growing our own business was applicable to all kinds of businesses and that was my fascinating thing and doing it in small groups as opposed to 500, 700 people at a time, and to this day, it's still now 12 years later, yeah. Dan: Yeah, can I ask you a question about that? If you did it differently. Could you do it with a group of 100? Dean: Yes, absolutely, and we've done it with you know, I've done it with 40 or 50. Dan: Yeah Well, if you can do it with 40 or 50, you could do it with 100. Dean: Yeah, once you get past like 14 or so, the way the dynamics change. At about 14, more people, you end up having fractured conversations, and so that's why, the way you do the workshops, you have the opportunity to have people have those conversations, but in groups of three or four, yeah, so rather than having breakouts. Dan: Well, and then there's a tool that everybody's doing the same. Yes, yes. Yes. Dean: You're exactly right. Yeah, and that's an. All of them are all the eight profit activators are there, are tools, you know, there are thinking ways for it and yeah, but it's just such a you know I want to ask you another question to what degree if you think about I think you said you've done about 600 from last conversation of your small groups, that'd be 50 groups, basically 50, 50 sessions. Dan: To what degree do they need to know their numbers to go through the process? Dean: well they. The challenge or the thing is that they don't even know that these metrics exist. So I work from the standpoint of they really, if I can give them the experience of it by. They know the top line and they know you know what they're doing. But it doesn't require the granularity to get the impact of it. You know, to understand. That's where they can get their best intuitive sense of what that is and every single person has a realization that. Let's just say, even the just understanding how to divide the revenue into before unit, during unit and after unit is a big revelation for people and then they realize, you know, a lot of times I was just doing a consultation with a home services company and in home services it's pretty standard to spend, you know standard to spend you know 12 to 15% of their revenue on advertising. But they do a lot of things and they don't know often exactly what's working. But when I pointed out to them that if we take you know, 30% of their business is coming from repeat people who've already done business with them, yet they're measuring the 15 percent on that gross revenue, so their actual before unit cost is is way more because they're spending all the money in the before unit and not really spending much if anything on the after unit, even though it's bringing in 30% of the business. You know and it's so funny because I was sharing with them too I was like to take this attitude of so they do HVAC and air conditioning and so I like for them to think of all the households that have one of their air conditioning units in it to be climates under management, you know, is to get that kind of asset that they've got 20 000 climates under management, and to take that and really just kind of look at what they could do even just with the after unit of their business. You know, it's so. It's always eye-opening for people like to see when you start looking at those numbers and say, wow, I had never, I never thought of it like that. Dan: You know one of the things John Bowen and Kerry Oberbrenner and I are doing a collaboration on establishing the real numbers for entrepreneurism. Dean: Right. Dan: In relationship to wealth and in relationship to happiness, relationship to wealth and in relationship to happiness. So John is arguably the top coach in the world for financial advisors at a very affluent level. So all the clientele are very, so that would be for, and they'd be looking for, families. It would be sort of families and they'd be entrepreneurial families, okay, and I think that the sort of the preferred look is where the net worth of the family is in the 20 million and above level. Okay, and these are the advisors. So John's clients are the advisors who do this, okay. And two years ago we did a survey where we compared the entrepreneurial clients or the entrepreneurial clients. What we surveyed was John's clients as entrepreneurs. Dean: Yes. Dan: Okay, they're entrepreneurs, and there were about 1 of them, 1300. And they were compared to 800 strategic coach clients and we saw all sorts of differences. One of them was the who, not how, factor, that generally our clients made more money per person and worked fewer hours than John's 1,300. Yes, okay, and fairly significant. I mean like percent, different percent. And the other thing was that our clients expected to be busy. They expected to be active entrepreneurs for a much longer period than his clients. Dean: Well, that's the greatest gift right there when you look at it. So you, as the lead by example of this the lead dog. Dan: Yeah, you know what they say about dog sleds you know the dogs in a dog sled. Yeah, if you're not the lead dog, the future always looks the same. Yes, exactly so I'm not looking up anybody's rear end. Dean: Yeah, right, exactly. Dan: Anyway, but the big, thing, if you say we don't have real proof and it would take 50 or 60 years to take a long study to see that we're actually extending people's actual lifetime. But I would say right now we could probably establish really good, really good research that were extending their careers by probably an average of 15 years at their peak earning. Dean: Yeah exactly. Yeah, think about that like in the traditional world. So at that you know I'm 58 now and so in the traditional world it'd be like you got seven years left, kind of thing. Right, it's a traditional retirement age, or what. Dan: And then coach, you'd have 22 years. Dean: I got 22 more years, even just to get to 80. Yeah, you know like that's the thing, and I just proved that it's possible. Dan: Yes, that's what I'm saying. Dean: Yes, that's what I'm saying, yes, that's what I mean. And to be you like, look at, you know one of the. You know the elements when we do the lifetime extender, when you ask people so how do you want to be on your 80th birthday? And you're saying you know, well, how do you want to be health physically? And you're saying, well, how do you want to be health physically? Well, I want to be climbing 40 states of stairs six times a day, swimming twice and hiking around my property. I want to be, recording podcasts. I want to be writing books, I want to be holding workshops, I mean developing thinking tools, all those things. I've been thinking a lot about cadences, you know, and you've really kind of tapped into this cadence of of the quarter. Quarterly cadence is because your days are really largely the same with an intention of moving towards quarterly outputs. You, you're creating quarterly books, you're creating new quarterly workshops and tools. And am I missing anything Like do you have annual goals or objectives? Dan: Or is everything in terms of Well, the only, there's only one. The only one thing that we have, that's annual, would be the Free Zone Summit. That's once a year. So, for example, every week I'm working on the summit which is in February next year, and so I'm always listening in the. So I have a series of speaking sets that people can, and I'm looking, yes, to a large group of people, half of whom aren't actually in the free zone. You know half of them next year, half of them won't even be, you know, in strategic coach. They're team members, free zone members, they're clients of the free zone members and everything like that. So it's a challenge to me because you know coach people, know the routine, you know they come in, they understand what a whole day looks like thinking about your thinking. But for some people this is the first time in their life and the trick is, after the first hour they all feel as part of the same group and they're thinking you know. So anyway, it's a. It's an interesting, but that's only my annual thing. Dean: Yeah. Dan: So I've you know I give a lot of thought to it. I work on it right now, six months, before I'm working on it every week. Dean: Yeah. Dan: But that's the only one that is, and I wouldn't want to, no, exactly. Dean: Do you? It's interesting that you say you're working on it every week. Do you have? Do you account for that in your calendar or do you just consciously like? Or do you say? Dan: Some of it is just, some of it's just my time and it's, it's a certainty. Uncertainty worksheet. So I'm always working within the certainty. Uncertainty, this much is certain already. This is uncertain. So then that's the next week. You have to have certain things move from uncertainty to certainty. Yes, we got the pat. We just got the patent on that, by the way, so that's a good tool. That's good. Yeah, yeah so, but I'm constantly my ears are constantly open. In all the workshops, people are dropping topics. You know. I said, yeah, think there's a, we got a role for you and you know, we got a role for you, because I want to get to people ahead of time, because some people don't come to the summit. So if you spot them as a speaker, you want to make sure that something else isn't scheduled during the time when they come. So, yeah, it's going to be in Arizona this time. Dean: That's what I hear. Dan: It's all very exciting. Dean: Anyway it's very exciting. Dan: You mentioned the quarter. I really take quarters seriously. Other people have quarters, but they don't spend much time thinking about the quarter. Dean: I said it's available. Dan: It's sitting around there. You know, quarters are just sitting around. How much productivity, creativity, profitability can you get out of a quarter? Dean: Yeah, I like that. That's my observation. Right Is that you're the tools of applying three days focus days, buffer days, in a quarterly cadence for the rest of your till 156. Dan: 304. I have 304 left. 304 quarters left. Yeah, 304 quarters. You know David Hasse, whose clinic I can't, you know I can't recommend enough to people, but so we started two years ago with him. So it's August of 2022. We started working with him and we've had eight quarters and when we first came to the very first meeting in Nashville Maxwell Clinic, he said so what are we going to do with? your health over the next 312 quarters right, he had me at hello he had me at hello oh yeah and we've done a lot in the last eight quarters we've done yeah, you know there's a lot of work and but yeah, he's got a deep dive program. It's really terrific. I mean it it's testing, testing, constant testing, and he's very alert to new stuff in the marketplace you know new breakthroughs. Dean: What's your noticing now of your new needs in all these stairs that you're doing? Dan: Yeah, the big thing is I have no problem going up. It's tender going down, and the problem is it's a 50-year-old injury and about 49-year-old injury and so the cartilage is completely restored. Okay, and that's a breakthrough. Stem cells can get things working. Stem cells, can you know they can? What stem cells essentially do is wake up the cells that are supposed to be doing the work or repairing them. Dean: Hey, buddy, get back to work. Dan: Yeah, and the, and this is detectable, this is measurable where? Dean: they are. Dan: So I always thought I'm missing a cartilage. And I went down there, so they and when I say down there it's Buenos Aires, in Argentina, and I've done five, four, four sessions, four sessions in five month period. And now my cartilage is the same thickness going from almost no cartilage in my left knee. It's the same width. You know, the thickness of the cartilage is the same as it was before the injury in 1975. So that's great, but it's still painful. So now he says what's happened is that there's been damage to the ligaments on both sides. And so now I go first week of November to Buenos Aires and they do stem cells on my ligaments, ok, ok, and then we'll see. We'll see what happens there. So wow. Yeah, it's a matter of subtraction. You know you subtract the cartilage as the problem and then you submit and we'll see where it is. But I would say that the drop in pain in a day, in other words from morning till night, it's probably down 90%. Wow, that's amazing. But what's missing is the confidence to start running, because I want to run again and so I've been 15 years without running and my brain says don't run. So I have to relearn how to run. And how about Babs? It's completely fixed. That's amazing, isn't it? Yeah? And the cartilage that was cartilage too, yeah, fixed. That's amazing, isn't it? Yeah, the cartilage that was cartilage too. She, yeah, she had influence, she had actually. She had bone inflammation and she had missing cartilage. So the cartilage is back and I think hers would be equal to mine. The pain is down by 90 wild, wild, that's. Dean: It's amazing, isn't? It yeah we're living in. We're living in amazing times. Well, I'm counting on it. Yeah exactly. Dan: You know it's a present number times a future story. Dean: What a great thing. By the way, that book is going to arrive today, according to Amazon. For me, the money book. The other one will be here tomorrow morning. That's just so, like that's the best thing. Dan: Why can't the I mean after you order it? Why aren't they knocking on the door right now? What's wrong with this world? Dean: That's what I'm thinking. Is that why people call senators? Is that what I need to do is alert my senator? Dan: about this. Yeah, I actually had a great conversation with Ted Budbutt. Dean: Oh yeah. Well, that's great, great US senator from North Carolina, yeah and I just saw that Robert Kennedy just endorsed Donald Trump. He dropped out of the race and joined MAGA. Dan: Yeah, I think it's probably. I was figuring it's worth 3%, do you think? Yeah, that's really interesting. Yeah, I mean, he brings a lot to Trump obviously brings a lot to it, but he brings a whole issue that the Republicans haven't been focused on at all and his whole thing is really about what the food industry is putting into food. Yeah, that that is very dangerous, very negative, very harmful. That's been his big thing, and Trump just came out and said I think we're going to really take a major look at this. Dean: You know, it's very interesting to note that Joe Polish was sort of a catalyst in this regard. Oh yeah, that's pretty amazing. I just sent him a note. Dan: I just sent him an email. I sent him an email. I said RFK Trump always said you were the greatest connector that I've ever met in my life. Dean: Yeah, that's the truth, isn't it? And now you think about the historical impact. You know of this. I think that's you know. It's amazing. He's in his unique ability, for sure. Dan: Yeah, yeah, but yeah, just born unique ability to connect people, positively connect people. Yes yes, yeah, there's all sorts of industries where it's negative, but this is positive, so good. Anyway, back to our metrics, back to our metrics yes. Yeah, well, I think you're working out a whole economic system based on this. I think this has got the making of a complete economic system. Dean: Yes, it really does, the more that I see that each of them have and I'm very aware of naming the metrics right, of naming the metrics right like so out, because each of the before, during and after units all have their own, you know, their own metrics that are universally present in every business but they're differently calculated, you know, and once people have that awareness it kind of builds momentum, like they really see these things. They've never thought about a multiplier index in the during unit, or they've never thought about a return on relationship in the after unit or revenue From where you are right now? Dan: which one is where you are right now? Which one is most important for your own? Dean: you know your own money making for me, I think, one of the most. Dan: I mean you got eight, I know yeah, yeah, the eight are all engaged, but right now August of 2024, which is the one that you're really focused on right now rev pop revenue per unconverted prospect. Dean: Yeah, that's a multiplier If you've already got. You've got a lot of times when we take the VCR formula and kind of overlay on top of it. The excess capacity that people have is often a big asset, you know, and so it's very yeah, it's fun to to see all these at work. You know, as I start to you know, overlay them on so many different types of businesses. Dan: Yeah, no, I'm just really taking I was. Shannon Waller's husband was reading this, same as every book His cottage is. Their cottage is about 10 minutes walk from our cottage and I just picked it up and I've converted almost completely over to Kindle. So you know, so I had it within minutes. Dean: I picked it up. Dan: I read a chapter and I said I'm going to download this. So I downloaded it and I've been reading it for the past four days. But I asked Bruce. We were out to dinner last night and I said Bruce and Bruce is an investor he had a career with Bell Canada. He was 35 years, 35 years with Bell Canada Got a good pension and then he went into investing and I said this is about long range thinking, this is a very long range thinking book and it's almost like these are 23 things that are always going to be the same how you factor that into your investment philosophy, okay, yeah. And then he has a lot of references to Charlie Munger and Warren Buffett because, they're the long range, they're the most famous long range investors and Charlie's dead this year. But Warren Buffett said he said this year. But Warren Buffett said he said you know it's, the biggest problem with investing is the combination of greed and speed. You know, people want a huge payoff and they want it as fast as possible. Yes, and he said you know. And Warren Buffett, he says you know, you can't produce a child in a month by getting nine women pregnant. Dean: It's profound and true. Dan: It's a formula for complication in your future life. Dean: Yeah, exactly. Dan: Yeah, if each child has claims on half of your net worth, you probably have diminished your future. You probably have diminished your future. But anyway, and he says, the proper question is what's the investment I can make that has the highest return for the longest period of time? Dean: Yes, I love that. That's great. Dan: Well, if you take your eight profit activators and see them as separate investments. Dean: Which I do. Dan: And each of them is growing in return. That's really the only stock market you actually need. Dean: Yes, that's what dawned on me with this revenue per unconverted prospect is I try and get people to think about their before unit as making a capital investment. Dan: Well, you are in time attention, probably money, probably money too. Dean: Yeah. But most people think of it as an expense because they're running ads competing for the immediate ROI. And it's such a different game when you realize that the asset that you're creating of a pool of people who know you and like you and are marinating, you know that it makes a big difference Because the gestation period is, if you looked at the people that come into coach for the first time, if you were to look at their ad date in the CRM of when they first showed up on your radar, whether they opted in for something, that it's going to be a much bigger number than seven days. You know that they came in, they got, they talked to somebody and signed up. It's going to be a you know, a much longer period of time and the yield. This is the only way that having that revenue per unconverted prospect really gives you a way of seeing how valuable the people who've been in your pond for three years, five years, seven years I'm sure you have people who have been swimming around Strategic Coach for several years before they become. Dan: One of the big changes that we're making is to switch the attention to those people away from the sales team to the marketing team. That's smart. Because, I have a framework for the salespeople and every time I meet with them, we have 14 full-time salespeople and every time I meet with we have 14, 14 sales full-time salespeople and I say yeses, reward you, noes, teach you and maybes, punish you. So, I said, every week you're looking at your call list, you have to grade them yes, no. Or maybe at your call list, you have to grade them yes, no. Or maybe and I say, go for the yeses first, Get the no's as fast as possible, Okay and make them earn their way back into your prospect list. Dean: In other words just say no. Dan: You know it sounds like you're not going to do it. You know about us. We've had a conversation. We've got great materials we can send you constantly. But you know I'm not going to bother you anymore. And then there's maybes that are just trying to have an affair. Dean: Right, exactly. Dan: No, she isn't with us anymore. But we had a woman who is a salesperson and she had 60 calls over a six-year period with this person. I said I don't know what's on your mind, but he's having an affair. That's funny. It's a nice female voice. He gets to talk to her every month or so. It's an affair. That's exactly right. It's so funny. Anyway, we've shot way past the hour. Dean: Oh my goodness, Dan Well, it was worth it. It was worth it. Dan: I don't know for the listeners, but I found this a fascinating conversation. Dean: Well, I find that too, so that's all that matters. If we had good, come along the ride. Dan: I agree with if we were having a good time. I think they were having a good time I think, I'll talk to you next I'll talk to you next week. Thanks dan, bye-bye. Great, okay, bye.

UN-backed experts say Israeli forces and Palestinian militant groups engaged in sexual violence.  The International Criminal Court appeals for witnesses to atrocities in Sudan.  Bell Canada selling the largest telecommunications company in the North.

“If you don't share those consistent expectations [with leaders], then you can't expect a consistent employee experience, right?”-Sara LockhartIn today's evolving business landscape, how is your organization prioritizing leadership development? Are your leaders equipped with the core competencies needed to navigate modern challenges, or are you grappling with shifting expectations? In today's episode, my guest and I explore the critical role of human-centric leadership in driving organizational success.My guest is Sara Lockhart. Sara leads Softchoice's Talent Acquisition, Corporate & Sales Onboarding, Learning, Development & Talent Management, and Diversity, Equity & Inclusion. She is responsible for driving a highly engaged, inclusive culture through talent attraction, employee engagement & retention practices.  Sara's diverse and progressive leadership experience spans more than 25 years across organizations, including CIBC, Bell Canada and Softchoice, allowing her to inspire others, impart knowledge and lead impactful organizational change.  She is an active member of our Softchoice Employee Resource Community as a former Leading Women Co-Chair and current Orange Pride Executive Sponsor.  In this episode of Talent Management Truths, you'll discover:How Softchoice's 350 leaders are being equipped with essential leadership competencies to meet the demands of a post-pandemic worldInsights into how to move leaders beyond theory and into real-world applicationReal-life experiences of moving laterally and how this can lead to significant growth and eventual promotionsLinksSara Lockhart on LinkedinStay Connected JOIN our free, value-added Community of Peers and Learning! Lisa hosts regular FREE Talent Talks for HR and Talent Management Leaders to expand your network, spark ideas and learn with your peers. We leverage large group discussion and small group breakouts: https://www.greenappleconsulting.ca/TalentTalks Share the Show Like what you've heard? Pretty please with an apple on top - kindly leave me a 5* review so that others can find the show and elevate their impact too! Here are the simple instructions: Launch Apple's Podcast app on your iPhone or iPad. Tap the Search icon (on the botton) and search for “Talent Management Truths.” Tap the album art. On the podcast page, tap the Reviews tab. Tap Write a Review at the bottom of this page. Follow me LinkedIn: https://www.linkedin.com/in/lisa-mitchell-acc-ctdp-7437636/ Instagram: @greenappleconsulting Facebook: https://www.facebook.com/greenappleconsulting.ca

Key Questions(01:59) So I don't, well, I'm sure there is some stuff that I left out, but how did you get to where you are today?(04:15) Okay, so you talked about juggling a bunch of stuff too, right?(04:22) So how do you have any tips for that?(06:35) So you still ball juggle?(06:39) Do you have three things, let's say, on the go?(08:35) Who would you say are your ideal clients?(11:53) So you do speaking engagements. What other ways do you get in front of your ideal clients?(14:00) Oh, that's cool. So what are some big goals that you have now for the next year or two.(15:23) So do you have any hopes for the next year? (16:52) What's the best advice that you have ever been given?(19:17) What would you say would be the best advice that you have shared or given someone else, really.(21:43) Is there anything that we haven't touched on yet that you would like to share with us?(22:11) Where can we go to learn more about you and what you do?Show NotesEpisode Title: Embracing Curiosity: A Journey from Corporate to EntrepreneurshipIntroduction:Virginia Purnell welcomes listeners to Entrepreneur Conundrum and introduces Karen Roy as the guest.Karen Roy is an acclaimed author, leadership expert, and creator of the online book course Author Fast Track.Guest Introduction:Karen Roy shares her journey from a 30-year corporate career to becoming a trailblazing entrepreneur.She left prestigious organizations like Bell Canada and Visa Canada to establish her boutique retail consulting firm, Karen Roy and Associates.Karen's transition highlights her embrace of curiosity, authenticity, and multi-passionate nature.Main Discussion Points:The Power of Curiosity:Karen emphasizes curiosity as the ultimate superpower for personal and professional growth.Curiosity drives Karen's journey from sales background to entrepreneurship, allowing her to ask questions and seek knowledge.She encourages listeners to follow their curiosity and stay authentic to themselves.Transition to Entrepreneurship:Karen discusses her transition from corporate roles to entrepreneurship, navigating challenges and embracing her multi-passionate nature.She shares insights into establishing her boutique consulting firm and later venturing into real estate and book coaching.Book Coaching Business:Karen highlights her book coaching business and the importance of nonfiction books for enhancing credibility and business growth.She discusses her online course, Author Fast Track, designed for busy entrepreneurs looking to write books as a marketing tool.Embracing Failure and Authenticity:Karen encourages listeners to embrace failure as part of the entrepreneurial journey and learn from mistakes.She emphasizes the importance of staying true to oneself and being authentic in personal and professional endeavors.Key Takeaways:Curiosity is essential for personal and professional growth.Transitioning from corporate to entrepreneurship requires embracing authenticity and multi-passionate nature.Writing nonfiction books can enhance credibility and business growth for entrepreneurs.Embracing failure and staying authentic are crucial aspects of the entrepreneurial journey.Conclusion:Virginia Purnell concludes the episode by thanking Karen Roy for sharing her insights and encouraging listeners to follow their curiosity, take risks, and stay focused on their goals.Call to Action:Subscribe to Entrepreneur Conundrum for more inspiring interviews with growing entrepreneurs.Connect with Karen Roy and explore her book coaching services at bookcoachingacademy.com.Karen Roywww.bookcoachingacademy.comhttps://www.instagram.com/bookcoachingacademy/https://www.youtube.com/@karenroy652https://www.facebook.com/bookcoachingacademyVirginia PurnellFunnel & Visibility SpecialistDistinct Digital Marketing(833) 762-5336virginia@distinctdigitalmarketing.comwww.distinctdigitalmarketing.com

Today, we explore the fascinating world of neuroplasticity with guest Marisa Murray, a leadership development expert. We'll unpack the ways this phenomenon plays a crucial role in personal development, which will enrich your understanding of how neuroscience can revolutionize your coaching practice.  You'll learn about the brain's ability to change and adapt through experience, practical ways to stimulate this ability, and proven methods to foster meaningful behavior and thought-pattern changes. Join us as Marisa shares her journey from engineering to executive coaching, revealing how her technical mindset deepened her appreciation for neuroscience's role in effective leadership and personal growth. Her approach hinges on stimulating awareness, focus, and practice to foster new neural patterns, guiding clients towards their true potential.  In each episode of Neuroscience of Coaching, host Dr. Irena O'Brien explains the science-based insights behind a particular concept and interviews a coach to discuss how these apply in the real world. Just as she does in her professional programs, Irena “un-complicates” neuroscience and teaches practical, evidence-based tools and strategies that listeners can use in their coaching practices. “Reflective inquiry is what coaching is all about. Just helping clients really see the patterns and really build that awareness.”  — Marisa Murray  Guest Bio: Marisa Murray P. Eng., MBA, PCC is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world. Marisa leverages her two-plus decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching, as well as leadership development services for organizations including Molson-Coors, Pratt & Whitney, and Queen's University. She is an author of three Amazon best-selling leadership development books: Work Smart: Your Formula for Unprecedented Professional Success, Iterate! How Turbulent Times Are Changing Leadership and How to Pivot, and Blind Spots: How Great Leaders Uncover Problems and Unlock Performance. She is also co-author of the USA Today bestseller The Younger Self Letters: How Successful Leaders & Entrepreneurs Turned Trials Into Triumph (And How to Use Them to Your Advantage). Marisa is a Professional Certified Coach with the International Coach Federation (ICF). Her certifications include: Erickson's The Art and Science of Coaching, Marshall Goldsmith's Stakeholder Centered Coaching®, Judith Glaser's Conversational Intelligence®, MHS Emotional Intelligence EQi-2.0, Marisa Peer's Rapid Transformational Therapy, The Neuroscience School for Coaches, WBECS Coach Masters Toolkit, and more. She is a professional engineer and alumnus from the University of Waterloo with an MBA from Queen's University. When not working, she can be found spending time with her husband and two sons. She loves traveling, skiing, and sharing her love of learning as she deepens her expertise as a certified yoga, meditation, and wellness practitioner. Host Bio: Dr. Irena O'Brien teaches coaches and care professionals how to achieve better results for their clients through neuroscience. She is the founder of Neuroscience School, which helps practitioners understand and apply insights from cutting-edge neuroscience research. She loves seeing her students gain confidence in their ability to evaluate neuroscience findings and use them successfully in their own practices. Her Certificate Program in Neuroscience is certified by the International Coaching Federation (ICF) for Continuing Coaching Education credit. Dr. O'Brien has studied neuroscience for 25 years and holds a Ph.D. in the field from the Université du Quebec à Montréal (UQAM), where she did brain-imaging studies. She completed her postdoctoral fellowship at the Centre for Language, Mind, and Brain at McGill University. Resources mentioned in this episode: Mirasee Dr. Irena O'Brien's website: The Neuroscience School Marisa's website: Leaderley.com Marisa's LinkedIn profile: Linkedin.com/in/murraymarisa Marisa's TEDx Talk Credits: Host: Dr. Irena O'Brien Producer: Cynthia Lamb Audio Editor: Marvin del Rosario Executive Producer: Danny Iny Music Soundscape: Chad Michael Snavely Making our hosts sound great: Home Brew Audio Music credits: Track Title: Sneaker Smeaker Artist: Avocado Junkie Writer: Sander Kalmeijer Publisher: A SOUNDSTRIPE PRODUCTION Track Title: Coo Coos Artist: Dresden, The Flamingo Writer: Matthew Wigton Publisher: A SOUNDSTRIPE PRODUCTION Track Title: In This Light Artist: Sounds Like Sander Writer: Sander Kalmeijer Publisher: A SOUNDSTRIPE PRODUCTION Special effects credits: 24990513_birds-chirping_by_promission used with permission of the author and under license by AudioJungle/Envato Market. To catch the great episodes coming up on Neuroscience of Coaching, please follow us on Mirasee FM's YouTube channel or your favorite podcast player. And if you enjoyed the show, please leave us a comment or a starred review. It's the best way to help us get these ideas to more people. Episode transcript: Harnessing Neuroplasticity (Marisa Murray).

This week Noah and Steve give you the latest on open source mobile operating systems. Windows is pushing people to Linux by way of charging them $244 per year for updates in the third year. -- During The Show -- 01:20 Hardware Protectli (https://protectli.com/) $170 Chinesium Device (https://www.newegg.com/p/22Z-007C-009Y8?Item=9SIAK3UJNH8968) Lenovo Thunderbolt Dock (https://www.amazon.com/ZoomSpeed-Universal-Thunder-40B00300US-DisplayPort/dp/B0B1T7PPGZ) CalDigit Thunderbolt Dock (https://www.caldigit.com/thunderbolt-station-4/) 09:19 Graphene OS - Craig GrapheneOS Moving away from phones JMP.Chat (https://jmp.chat/) Conversations (https://f-droid.org/en/packages/eu.siacs.conversations/) Gajim (https://gajim.org/) Linphone (https://linphone.org/) JMP.Chat phone service LineageOS (https://lineageos.org/) PostmarketOS (https://postmarketos.org/) SailfishOS (https://sailfishos.org/) Titan M chip Had pretty good luck on ebay NitroKey/NitroPhone (https://shop.nitrokey.com/shop?&search=nitrophone) 25:55 NixOS Thoughts - Jeremy W Where NixOS is useful "Productised" NixOS Set people up for success 32:58 Self Hosted Email - Jeremy H Write in and tell me about your self hosted email experiences 34:54 News Wire German State Moving to Linux - ARSTechnica (https://arstechnica.com/information-technology/2024/04/german-state-gov-ditching-windows-for-linux-30k-workers-migrating/) Kodi 21.0 - Kodi (https://kodi.tv/article/kodi-21-0-omega-release/) Nitrux - nxos.org (https://nxos.org/changelog/release-announcement-nitrux-3-4-0/) Ubuntu 24.04 Delayed - Toms Hardware (https://www.tomshardware.com/software/linux/ubuntu-2404-beta-delayed-due-to-malicious-code-in-xz-utils-other-linux-distros-are-also-affected) EndeavourOS ARM Discontinued - EndeavourOS (https://endeavouros.com/news/goodbye-endeavouros-arm/) Linux 6.7 EOL - Server Host (https://serverhost.com/blog/end-of-life-for-linux-kernel-6-7-urgent-call-for-users-to-upgrade-to-6-8/) QT Creator 13 - QT (https://www.qt.io/blog/qt-creator-13-released) FFmpeg 7.0 - FFmpeg (https://ffmpeg.org//index.html#pr7.0) Dtrace 2.0 - Phoronix (https://www.phoronix.com/news/D-Trace-2.0.0-1.14) AURORA-M - Mark Tech Post (https://www.marktechpost.com/2024/04/07/aurora-m-a-15b-parameter-multilingual-open-source-ai-model-trained-in-english-finnish-hindi-japanese-vietnamese-and-code/) Gretel AI Text-to-SQL - Mark Tech Post (https://www.marktechpost.com/2024/04/04/gretel-ai-releases-largest-open-source-text-to-sql-dataset-to-accelerate-artificial-intelligence-ai-model-training/) Viking Model Family - Mark Tech Post (https://www.marktechpost.com/2024/04/07/silo-ai-releases-new-viking-model-family-pre-release-an-open-source-llm-for-all-nordic-languages-english-and-programming-languages/) Framework Hiring - Phoronix (https://www.phoronix.com/news/Framework-OSS-Firmware-Hiring) 36:26 Bell Canada is deleting DVR/PVR recordings Steve hates Bell Canada Marriage photographer story HDCP (https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection) HDCP Stripper (https://www.amazon.com/THWT-HDMI-EDID-Emulator-Model/dp/B0CRRWQ7XS) OREI HDMI splitter (https://www.amazon.com/THWT-HDMI-EDID-Emulator-Model/dp/B0CRRWQ7XS) 43:03 Windows Upgrades/Updates Windows 10 EOL October 2025 Extended Security Updates (ESUs) Microsoft will charge for updates ARS Technica (https://arstechnica.com/gadgets/2024/04/post-2025-windows-10-updates-for-businesses-start-at-61-per-pc-go-up-from-there/) 46:06 Germany Switching to Linux Linux solves "Windows high hardware requirements" Schleswig-Holstein developing open source directory service LiMux from Munich Steve's take Lxer.com (lxer.com/module/newswire/ext_link.php?rid=339628) ARS Technica (https://arstechnica.com/information-technology/2024/04/german-state-gov-ditching-windows-for-linux-30k-workers-migrating/) 51:10 American Privacy Rights Act Fusion Centers (lxer.com/module/newswire/ext_link.php?rid=339628) IQT (https://www.iqt.org/) Tax dollars funding data collection companies The Register (https://www.theregister.com/2024/04/09/us_federal_privacy_law_apra/) -- The Extra Credit Section -- For links to the articles and material referenced in this week's episode check out this week's page from our podcast dashboard! This Episode's Podcast Dashboard (http://podcast.asknoahshow.com/384) Phone Systems for Ask Noah provided by Voxtelesys (http://www.voxtelesys.com/asknoah) Join us in our dedicated chatroom #GeekLab:linuxdelta.com on Matrix (https://element.linuxdelta.com/#/room/#geeklab:linuxdelta.com) -- Stay In Touch -- Find all the resources for this show on the Ask Noah Dashboard Ask Noah Dashboard (http://www.asknoahshow.com) Need more help than a radio show can offer? Altispeed provides commercial IT services and they're excited to offer you a great deal for listening to the Ask Noah Show. Call today and ask about the discount for listeners of the Ask Noah Show! Altispeed Technologies (http://www.altispeed.com/) Contact Noah live [at] asknoahshow.com -- Twitter -- Noah - Kernellinux (https://twitter.com/kernellinux) Ask Noah Show (https://twitter.com/asknoahshow) Altispeed Technologies (https://twitter.com/altispeed)

This week Marisa Murray, a leadership development expert and CEO of Leaderly International, shares insights from her extensive executive experience and her books, focusing on the concept of leadership blind spots and how leaders can uncover problems to unleash peak performance. Deborah and Marisa cover the importance of feedback, the impact of mindset shifts throughout one's career, and actionable advice for leaders to narrow the gap between their intentions and their impacts. Additionally, Marisa introduces her app, FeedbackFriend.ai, which enables leaders to receive actionable feedback to aid in their development. This episode is geared towards helping current and future C-suite leaders navigate their challenges with confidence and achieve greater impact through understanding and addressing their blind spots.   Episode Highlights: 03:15 The Power of Leadership and Personal Growth 04:49 A Leap into Entrepreneurship 07:35 The Importance of Mindset and Embracing Change 10:43 Marissa's Personal Life and Passions 12:38 The Inspiration Behind Marissa's Books 16:59 Exploring 'Iterate': Adapting to Rapid Change 20:14 Addressing Blind Spots for Leadership Success Marisa Murray, P. Eng., MBA, PCC, is a seasoned leadership development expert and the CEO of Leaderley International. With over two decades of executive experience at Accenture and Bell Canada, she provides executive coaching and leadership development services to organizations like Molson-Coors and Pratt & Whitney. Marisa is an author of several bestselling leadership development books and a co-author of the USA Today Bestseller, "The Younger Self Letters." Certified by numerous renowned coaching programs, she holds a Professional Engineer title from the University of Waterloo, an MBA from Queen's University, and enjoys family time and exploring her passions for travel, skiing, and wellness.   You can connect with Marisa in the following ways: Website: www.leaderley.com Linkedin: https://www.linkedin.com/in/murraymarisa/   Other episodes you'll enjoy: C-Suite Goal Setting: How To Create A Roadmap For Your Career Success - http://bit.ly/3XwI55n Natalya Berdikyan: Investing in Yourself to Serve Others on Apple Podcasts -http://bit.ly/3ZMx8yw Questions to Guarantee You Accomplish Your Goals - http://bit.ly/3QASvymSee omnystudio.com/listener for privacy information.

“A blind spot is the gap between your intention and your impact. The more you can narrow the gap, the more you're going to be able to be effective in your role and drive more performance." Marisa Murray is the CEO of Leaderley and the author of “Blind Spots”. In this episode, Marisa delves into blind spots and explains why leaders must uncover them to become truly effective and great. She describes a blind spot as the gap between our intention and impact, and explains how it can be difficult for leaders to get feedback about their blind spots. Marisa shares the 7 different blind spots from her book and dives deeper into three of them in this conversation: false assumptions, unhealthy detachments, and mismatched mindsets. Marisa also suggests how we can cultivate a culture to help us uncover our blind spots and also shares her practical tips for acknowledging positive intent.   Listen out for: Career Journey - [00:01:46] Writing “Blind Spots” - [00:07:05] Blind Spot - [00:10:08] Intention and Impact - [00:11:51] Strengths and Blind Spots - [00:14:48] Getting Feedback for Leaders - [00:18:45] 7 Blind Spots - [00:23:07] Bias and Blind Spot - [00:29:43] False Assumptions - [00:31:41] Unhealthy Detachment - [00:35:28] Mismatched Mindsets - [00:41:34] Uncovering Our Blind Spots - [00:45:05] The 3As of an Iteractive Leader - [00:48:12] 3 Tech Lead Wisdom - [00:49:33] _____ Marisa Murray's BioMarisa Murray P. Eng., MBA, PCC is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world. Marisa leverages her over two decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching, and leadership development services for organizations including Molson-Coors, Pratt & Whitney and Queen's University. Follow Marisa: LinkedIn – linkedin.com/in/murraymarisa Leaderley International – www.leaderley.com Weekly Leaderley tips – https://www.leaderley.com/leadership-tips Get feedback for free at https://www.leaderley.com/FeedbackFriend _____ Our Sponsors Manning Publications is a premier publisher of technical books on computer and software development topics for both experienced developers and new learners alike. Manning prides itself on being independently owned and operated, and for paving the way for innovative initiatives, such as early access book content and protection-free PDF formats that are now industry standard.Get a 45% discount for Tech Lead Journal listeners by using the code techlead45 for all products in all formats. Like this episode? Show notes & transcript: techleadjournal.dev/episodes/167. Follow @techleadjournal on LinkedIn, Twitter, and Instagram. Buy me a coffee or become a patron.

On this week's show: Bell Canada sets up alarms to catch people stealing phone wire, Switchbot announces a new retrofit lock, Nest Cams are finally able to work fully on Google Home, Youtube redesigns the TV app for shopping, Roku accounts get hacked, TJ gives us a review of LIFX Landscape lights, what it takes for a basic Home Assistant install, project updates, a pick of the week, and more!

On this episode of The Six Five In the Booth, hosts Daniel Newman and Patrick Moorhead welcome Andrew Coward, General Manager, Software Networking at IBM and Mark McDonald, VP, Wireless Networks at Bell Canada at MWC 2024 for a conversation on how generative AI is being used in the networking landscape. Their discussion covers: The current state of wireless networking and what issues can be solved with AI How generative AI is currently used in networking and how will this change over time as the use of generative AI matures Thoughts from Andrew and Mark on how generative AI will transform both of their respective companies Click here to learn more about IBM's announcements at MWC.

Blind spots—easy to see in others, but how do we recognize our own? Marisa Murray joins Kevin to explore strategies for uncovering and addressing blind spots. Murray outlines seven types of blind spots and shares examples. These include false assumptions, unhealthy detachment, differing views of success, outdated core beliefs, unconscious habits, triggers from past pain, and mismatched mindsets. She highlights the importance of recognizing how others perceive our actions versus our intentions. Murray suggests we move from feedback to impact statements to address blind spots. Listen For 00:00 Introduction 02:19 Marisa Murray's Latest Book on Leadership 06:50 The Concept of Blind Spots in Leadership and Life 08:22 Misinterpretation of Intentions and Impact 11:23 Types of Blind Spots: False Assumptions 13:04 Types of Blind Spots: Unhealthy Detachment 14:16 Types of Blind Spots: Different Views of Success 14:55 Types of Blind Spots: Outdated Core Beliefs 16:27 Types of Blind Spots: Unconscious Habits 17:16 Types of Blind Spots: Triggers from Past Pain 24:04 Gathering Feedback and Insights from Others 29:13 Small Changes for Big Impacts  Meet Marisa Marisa's Story: Marisa Murray P. Eng., MBA, PCC is the author of three Amazon Best Selling leadership development books: Work Smart: Your Formula for Unprecedented Professional Success, Iterate! How Turbulent Times Are Changing Leadership and How to Pivot, and her latest, Blind Spots: How Great Leaders Uncover Problems and Unlock Performance. She is also the co-author of the USA Today Bestseller: The Younger Self Letters: How Successful Leaders & Entrepreneurs Turned Trials Into Triumph (And How to Use Them to Your Advantage). Marisa is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world. Marisa leverages her over two decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching, and leadership development services for organizations including Molson-Coors, Pratt & Whitney, and Queen's University. http://www.leaderley.com/ https://www.linkedin.com/in/murraymarisa/  Book Recommendations Blind Spots: How Great Leaders Uncover Problems and Unleash Performance by Marisa Murray Senior Leadership Teams: What It Takes to Make Them Great by Ruth Wageman, Debra A. Nunes, James A. Burruss, J. Richard Hackman The Five Dysfunctions of a Team: A Leadership Fable, by Patrick Lencioni

James Maggs has an amazing real estate story that starts with Bell Canada, then into Hamilton rentals and then into Costa Rica vacation property! Cam McCarroll has an equally wonderful journey from being a musician on a cruise ship, where he met his wife, to buying rental properties and surfing for years in Costa Rica. On this episode of The Your Life! Your Terms! Show we chat real estate, Hamilton opportunities, the future of Canada, touch on Bitcoin a little, Costa Rica, personal development and more!! These two guys have a great energy and are great people. You can reach out to learn more about them or work with them by visiting MaggsMcCarroll.com

Yvette Bethel shares a potent conversation with Marisa Murray. Marisa is the author of “Blind Spot” and she is a Coach and Speaker who brings over two decades of success in business and technology to leadership roles. A former Partner with Accenture and Vice President at Bell Canada, Marisa has built strategy, business transformation, and change management skills during her accelerated career path. Marisa's experience spans diverse industries and governments. She specializes in helping business leaders enhance their leadership competencies and improve team performance. She offers customized training with professional facilitation, one-on-one coaching, and team coaching to expand her clients' performance. You can contact Marisa Murray at www.leaderley.com Sign up for our newsletter to keep up-to-date with our new podcast episodes and blog posts at www.orgsoul.com (Scroll down to the newsletter sign-up section on the home page) You can also access free resources there. Check out the IFB Academy for courses in trust, culture, and leadership at https://organizationalsoul.learnworlds.com. 

In this comprehensive economic update, we delve into the key factors shaping Canada's financial landscape. Join us as we explore the recent developments in inflation, corporate bankruptcies, the rental market, sentiment, and mortgages, providing you with a nuanced understanding of the current economic climate.Canada's annual inflation rate unexpectedly decelerated to 2.9% in January, marking the first time in seven months it dropped below 3%. This has led to increased speculation about an early interest rate cut, with markets now placing a 58% probability of a rate cut in April. The Bank of Canada's core inflation measures also eased, prompting discussions about the possibility of rate cuts despite the key overnight rate remaining at 5%.Corporate borrowers are closely monitoring the situation as Canada experiences a 35-year high in corporate bankruptcies, reaching 400 per month! This alarming surge, a 266% increase in just three years, raises concerns about potential repercussions on employment rates. We explore the impact on major corporations like Bell Canada, which recently underwent a significant restructuring, shedding 9% of its workforce.The rental market, currently at its highest level in 40 years, contributes 0.6% to inflation alone. However, a record low in apartment vacancy rates and a surge in average rent by over 8% year-on-year present challenges. We discuss the factors that may lead to a cooling effect in the rental market, including the construction of 200k rental units, adjustments in immigration policies, and a cap on international student visas.Housing sentiment continues its upward trajectory, reaching the highest point since August 2023. Sales activity in major cities like Toronto and Vancouver has surged, with monthly mortgage payments showing a decline since late 2023. Despite affordability challenges, the Housing Affordability Index is trending downwards, currently at 49%. We explore how positive sentiment is driving real estate activities, particularly among the affluent 1% of the population.Mortgage originations are witnessing notable shifts, with an increasing number of individuals opting for variable rates. The popularity of 3 or 4-year fixed mortgages is on the decline, while total mortgage originations align with the 10-year average. We delve into the reasons behind these shifts and their implications for the broader economy.In a closer look at micro-market trends, we observe a 40% year-on-year spike in sales, with February tracking for a 10% increase. Prices are rising, inventory remains below 10k, and the situation mirrors the dynamics of 2023. We provide insights into the factors contributing to these market trends and their potential implications which look like increasing prices so long as inventory levels remain low and Buyer demand continues to increase.Stay informed about the latest economic developments by watching this detailed analysis. Subscribe for more updates on Canada's economic landscape and make informed decisions in these dynamic times. _________________________________ Contact Us To Book Your Private Consultation:

This week on TRF: Research takes on a whole new meaning as Serge prepped for co-hosting on the Chad & Cheese podcast.  Famous by 8, Mallory gets a big round of applause and a Taylor Swift hoodie. Lucky 13 and the power of Swifty nation dominated social media speculation after the Super Bowl.  In the News PLUM.io shares positive news GenZ and not Baby Boomers are most afraid of AI, some fatherly advice from Serge to GenZ. Bell Canada cuts 4,800 job even when they had revenue growth in Q4/23, there is more to this headline Tip of the Week Reverse engineer your TA metrics. Define the problem first, then the metrics.  Recruiting Insights Chocolate for TA Professionals, the Appcast 2024 Recruitment Benchmark Report. Interesting facts:  Mobile applications are still dominate yet they drop by 5% in 2023 Job titles need to be short & straight forward Job seeker action picked up with higher apply rates Recruiting costs declined across all job functions EXCEPT gig Career change or industries to pursue in recruitment, we list the top 10 Quality of Hire, don't give up yet, just take a simple approach. One job at a time. 

In radio news, Bell Canada cells 45 radio stations and cuts 4000 jobs.  Radio companys report their fourth quarter revenue results, while Sirius cuts another 160 jobs.  Finally we have lots of news on the street.  Next those call letter and format changes, this will be followed by Gary Burbank talking about his life in radio and WAky AM from Louisville Ky.  Our classic aircheck is Dr. Don Rose from WQXI from 1967, and our final feature is an aircheck of WGDX FM on Cape cod.

Members of Parliament have invited several top executives from BCE Inc. and Bell Canada to testify later this month about the company's decision to cut about nine per cent of its workforce this year. It's also planning to sell 45 of its 103 regional radio stations, including five in New Brunswick and Nova Scotia. Brian Daly is an assistant professor at the University of King's College. He weighs in on these changes.

Award-winning journalist and best-selling author Amanda Lang and The Hub's Editor-at-Large Sean Speer discuss Bell Canada's announcement of layoffs in its media business and what they signal about the unwinding of the "grand bargain" between business and government in protected sectors including whether we may ultimately see the opening up of these parts of our economy to greater competition.The Hub Dialogues feature The Hub's editor-at-large, Sean Speer, in conversation with leading entrepreneurs, policymakers, scholars, and thinkers on the issues and challenges that will shape Canada's future at home and abroad. This episode is generously supported by the Linda Frum and Howard Sokolowski Charitable Foundation.If you like what you are hearing on Hub Dialogues consider subscribing to The Hub's free weekly email newsletter featuring our insights and analysis on key public policy issues. Sign up here: https://thehub.ca/free-member-sign-up/. Hosted on Acast. See acast.com/privacy for more information.

Executive Director Rudyard Griffiths and Editor-at-Large Sean Speer discuss Bell Canada's recent layoffs, the bizarre reaction from commentators and politicians and what it signals about Canada's policy making mindset when it comes to big business. They also welcome The Hub's Managing Editor Harrison Lowman to discuss his recent article about the state of Canada's journalism schools and the strong reaction to it. The Roundtable features Hub executive director Rudyard Griffiths and Hub editor-at-large, Sean Speer. The Roundtable is produced and edited by The Hub's content editor, Amal Attar-Guzman.If you like what you are hearing on The Hub's podcast consider subscribing to our free weekly email newsletter featuring our insights and analysis on public policy issues. Sign up here: https://thehub.ca/free-member-sign-up/. Hosted on Acast. See acast.com/privacy for more information.

We doubt it, but The Line's Jen Gerson and Matt Gurney talk about the goomba anyway.Then the pair discuss Conservative leader Pierre Poilievre sticking to his guns by once again opposing a free trade deal with Ukraine on some dubious carbon tax pricing grounds. Is this evidence that Poilievre is in bed with Vladimir Putin? Well, probably not, argues Gerson; instead it suggests something weirder and in some ways worse.The pair also talk about Poilievre's opposition to puberty blockers, and discuss Alberta's trans policies. Apparently there are some gender affirming top surgeries happening in the province, as reported in the National Post this week. Gurney also notes that he thinks the Ottawa press types are finally starting to figure out how to interview Poilievre. He hopes to see more of that.The Line also talks about the layoffs at Bell Canada; the obligations highly protected industries like Bell ought to have to put some of their misbegotten profits into public good enterprises like journalism. But they don't, and probably won't have to. Lastly, The Line talks about Belleville, Ontario, and why Canadians are getting more and more angry listening to politicians talk about task forces and funding for problems — like opioid overdoses, discarded needles and stolen cars — that don't seem to get better.#Carlson #Putin #Russia #CarbonTax #Ukraine #Transgender #PubertyBlockers #DanielleSmith #Alberta #Layoffs #BCE #RegulatoryCapture

Today, I'm joined by Marisa Murray, and we're talking about Leadership Blind Spots. Marisa is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world. Marisa leverages over two decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching and leadership development services for organizations including Molson-Coors, Pratt & Whitney, and Queen's University. She is the author of three Amazon Best Selling leadership development books - Work Smart, Iterate! And her latest book, Blind Spots: How Great Leaders Uncover Problems and Unlock Performance. I'm excited to have her on the show to understand more about Leadership Blind Spots. Show resources: Blind Spots: How Great Leaders Uncover Problems and Unlock Performance leaderley.com Marisa Murray on LinkedIn Sponsors: Leader Connect The Qualified Leadership Series Ignite Management Services Liberty Strength  ____ Get all of Jon Rennie's bestselling leadership books for 15% off the regular price today! HERE Learn more about your ad choices. Visit megaphone.fm/adchoices

Nick and Todd are back with more mental health news, ready to dissect the headlines and spark your critical thinking. Todd questions the intentions of Bell Canada's donation: Bell Canada pledges a $10M dollar domination to mental health charities with its “Bell Let's Talk” initiative. Todd and Nick debate the authenticity and intentions when Bell and other companies pledge to support mental health. Nick explores Florida's new “Sunshine Bill” to legally guarantee college students a mental health day: Mental health days have become a buzz topic across campuses and professional sectors, but what does it really mean? Nick and Todd discuss the potential of legislation to provide mental health days and whether it could spread to other sectors. Prepare for passionate arguments, diverse perspectives, and a deeper understanding of the complex world of mental health. Get ready to engage your mind and challenge your assumptions on Mental Health Headlines Hot Takes with Nick and Todd. Dive in and join the conversation! We're glad you're here! Sources: https://www.cbc.ca/news/business/bell...https://www.wfla.com/news/florida/flo... About the Show Mental Health Headlines Hot Takes is your go-to podcast for thought-provoking discussions on the latest news and developments shaping the world of mental health. Tune in every episode to join Nick and Todd as they debate and dissect the issues that matter most. We're glad you're here. Follow Nick: Instagram:   / nthompson513   Podcast: https://podcasts.apple.com/us/podcast... YouTube:    / @eyeswideopencontent   Follow Todd: Instagram:   / bunnyhugspodcast   Podcast: https://podcasts.apple.com/ca/podcast... YouTube:    / @bunnyhugsandmentalhealth  

So excited to bring you this week's episode discussing a topic that is near and dear to me and what we stand for in The Leaders Lab - and that is all about leadership, specifically leadership development. My guest this week who will help deliver that is an expert in leadership development and has helped executives from all over become better leaders in their ever-evolving and complex environments.In this interview, we talk about:- Leadership development, and the scaling responsibilities of a leader- Adapting to rapid change and finding direction in an unpredictable environment- Corporate culture and leadership limitations- Executive coaching and business development- Building a business through marketing and coaching- Leadership blind spots- And more!ABOUT OUR GUESTMarisa Murray P. Eng., MBA, PCC is a leadership development expert and the CEO of Leaderley International, an organization dedicated to helping executives become better leaders in today's rapidly changing, highly complex world.Marisa leverages her over two decades of executive experience as a former Partner with Accenture and VP at Bell Canada in providing executive coaching, and leadership development services for organizations including Molson-Coors, Pratt & Whitney and Queen's University.She is the author of three Amazon Best Selling leadership development books:• Work Smart: Your Formula for Unprecedented Professional Success• Iterate! How Turbulent Times Are Changing Leadership and How to Pivot• Blind Spots: How Great Leaders Uncover Problems and Unlock PerformanceMarisa is a Professional Certified Coach with the International Coach Federation (ICF). Her certifications include Erickson's The Art and Science of Coaching, Marshall Goldsmith's Stakeholder Centered Coaching®, and Judith Glaser's Conversational Intelligence®, and more.When not working, she spends time with her husband and two sons. She loves traveling, skiing and sharing her love of learning as she deepens her expertise as a certified yoga, meditation, and wellness practitioner.You can learn more about Marisa and her work here: www.leaderley.comABOUT OUR HOSTKen Eslick is an Entrepreneur, Author, Podcaster, Tony Robbins Trainer, Life Coach, Husband of 35+ Years, and Grandfather. Ken currently spends his time as the President & Founder of The Leaders Lab where he and his team focus on Senior Leadership Acquisition. They get founders the next level C-Suite Leaders they need to go from being an Inc. Magazine 5000 fastest growing company to $100,000,000 + in revenue.  You can learn more about Ken and his team at theleaderslab.coListen to more episodes on Mission Matters:https://missionmatters.com/author/ken-eslick/

A superfast migration, people and technology played a major role, robust hospitality solution found in Galaxy Expand “We are a hotel so the phone must be buzzing all the time,” says Yash Gowda, General Manager of Marriott Courtyard. Yash manages a prominent, upscale hotel in Brampton, a center for business and industry in the Greater Toronto Area. When Yash's aging Mitel phone system stopped ‘buzzing', he began a replacement search that led him to ACE Security Services, a certified reseller of E-MetroTel phone solutions. ACE Security Services recommended Galaxy Expand, a modern approach offering everything in one box (PBX, Voice Mail, etc. on one rack), enabled the customer to keep their Bell Canada lines, no rewiring needed and light on the ground, a solution that saved space through consolidation. “It's amazing,” comments Yash on the functionality of the new system. Most hotels have analog phones in the guest rooms because they are low cost, easily replaced and interchangeable. In this special podcast of a use case and of a regular hospitality customer, we get the perspective of a busy property manager who must manage all aspects of the guest experience, meeting high brand expectations every day. We learn how this replacement project exceeded initial expectations of a simple lateral replacement, met, and exceeded customer specifications and that installation was easy, fast and without any disruption to property operations or customer needs. The new phones arrived preprogrammed. “Me not being a technical guy, it was easy.” Learn more at www.e-metrotel.com Learn about E-MetroTel Galaxy Expand More on E-MetroTel

If you listen to this podcast, you know that the Canadian media is in serious trouble. But in recent weeks, that crisis has intensified, with wave after wave of bad news for the industry. Bell Canada laid off 1300 staff. And, when this was episode was recorded, merger talks between the two biggest newspaper publishers were ongoing — negotiations have since broken down. Add to that, in the wake of controversial new legislation, Bill C-18, Google and Facebook announced they would remove links to Canadian journalism from the platforms. (Though, just as this episode closed, Heritage Minister Pablo Rodriguez announced that the government was drafting regulations that would set a cap on what Google and Facebook would be required to pay to our news industry). So today, given all that's going on, we have a special, hour-long episode of Lean Out. And my guest is here to help me unpack these developments — and to think through the state of our press, from lost public trust and pandemic mistakes, to the rise of independent outlets and and the future of the CBC.Jen Gerson is a Calgary journalist, a contributing columnist at The Globe and Mail, and co-founder of the Canadian outlet The Line. She's currently writing a book about moral panics. Jen Gerson is my guest, today on Lean Out. Transcript to come for paid subscribers. You can find Tara Henley on Twitter at @TaraRHenley, and on Substack at tarahenley.substack.com

Jaime Leverton is the CEO of Hut 8 Mining Corp., one of North America's largest publicly-traded Bitcoin miners. Hut 8 holds more than 9,000 BTC in reserves.  In this episode we discuss:  - Data centers vs. Bitcoin and energy use - How to explain Bitcoin mining simply - Benefits of Bitcoin being the largest industrial flexible load - Sovereigns competing for Bitcoin? - How miners survive bear markets - Hut 8 expanding into the U.S. - Women in tech Jaime joined Hut 8 in 2020. Her prior experience includes eStruxture Data Centers, Cogeco Peer 1, National Bank, BlackBerry, Bell Canada and IBM Canada. Jaime earned her Bachelor's in Psychology and Political Science from the University of Ottawa, and her MBA in Marketing Informatics from Dalhousie University.  Follow Jaime on Twitter https://twitter.com/JaimeLeverton -- Partners: Coin Stories is powered by Swan Bitcoin the best way to build your Bitcoin stack with automated Bitcoin savings plans and instant purchases. Swan serves clients of any size, from $10 to $10M+. Visit https://www.swanbitcoin.com/nataliebrunell for $10 in Bitcoin when you sign up. If you are planning to buy more than $100,000 of Bitcoin over the next year, the Swan Private team can help. For tickets to Pacific Bitcoin use code HODL for 10% off. —  BITCOIN 2024 by Bitcoin Magazine is July 25-27 in Nashville! Check out the highlights from Bitcoin 2023 in Miami Beach, and get your 2024 early bird pass at a steep discount at https://b.tc/conference. Use code HODL for 10% off. —  Fold is the best Bitcoin rewards debit card and shopping app in the world. Earn Bitcoin on everything you purchase with Fold's Bitcoin cash back debit card, and spin the Daily Wheel to earn free Bitcoin. Head to https://www.foldapp.com/natalie and for a limited time you can get 100,000 satoshis when you sign up for Fold and Fold+ and spend $20 on the card. June only. —  I'm proud to partner with Coinkite, your go-to tech company for top-notch Bitcoin custody solutions. The ColdCard wallet offers a safe haven for your Bitcoin, securely storing your digital assets offline. Coinkite recently introduced Tapsigner, an NFC wallet key ideal for easily setting up multisig wallets or Satscard, the best gift you can give to someone brand new to Bitcoin. And keep an eye on the Bitcoin sphere with the BlockClock, a custom desk clock displaying real-time Bitcoin blockchain stats. Coinkite's mission? Making Bitcoin user-friendly while championing decentralization. Remember, your financial control matters. Check out Coinkite's offerings, and take the step towards accessible Bitcoin management. Get 5% off using my link and code COINSTORIES: https://store.coinkite.com/promo/COINSTORIES  —  CrowdHealth offers the Bitcoin alternative to health insurance. Why? The government and insurance companies have jacked the price and increased complexity and stress. You send your money to the health insurance black hole and never see it again. Then, when you get hurt you have to send them more money. The great news is now you have an alternative: CrowdHealth. How does it work? When you have a health need, CrowdHealth negotiates down the cost of your medical bill and then crowdfunds the balance from the community. The rest of the money you would have spent on insurance and healthcare costs? Yours to keep! https://www.joincrowdhealth.com/natalie to sign up. —  The Orange Pill App is building the social layer for Bitcoin and creating opportunities for in-person connections and building community. Connect with HODLers and Bitcoin events based on your location. Download The Orange Pill App and get more information at https://www.TheOrangePillApp.com.  — If you're looking for the highest-quality sustainable pork, steak and seafood products, look no further than Campo Grande. Their animals are raised on family-owned farms and are antibiotic-free, hormone-free, slow-growth, and carbon negative. For $20 off Campo Grande boxes use code HODL: https://eatcampogrande.com/HODL — OTHER RESOURCES  Natalie's website https://www.talkingbitcoin.com/ Hut8: https://hut8.io/ — VALUE FOR VALUE — SUPPORT NATALIE'S SHOWS Strike ID https://strike.me/coinstoriesnat/  Cash App $CoinStories  BTC wallet bc1ql8dqjp46s4eq9k3lxt0lxzh6f2wcu35cl6944d — FOLLOW NATALIE ON SOCIAL MEDIA Twitter https://twitter.com/natbrunell Instagram https://www.instagram.com/nataliebrunell Linkedin https://www.linkedin.com/in/nataliebrunell — Producer: Aron Bender https://www.linkedin.com/in/aron-bender/  — DISCLAIMER This show is for entertainment purposes only and does not give financial advice. Before making any decisions consult a professional. #bitcoin #cryptocurrency #money

As customer expectations continue to evolve, marketers must adapt by delivering more personalized, timely, and efficient communication. This is where the online marketing platform Customer.io truly shines.Customer.io enables tech-savvy marketers to engage with their customers in a more meaningful way through emails, SMS, push notifications, and more. For the fast-growing SaaS companies that Customer.io serves, this capability could translate into stronger customer relations, higher conversion rates, and increased scalability.In this episode of The Modern CFO, host Andrew Seski talks with Customer.io CFO Zhi Li about his nonlinear career path, the impact Customer.io can have within organizations, how marketers can use AI as a fractional assistant, and more.Show Links Check out Customer.io Follow Customer.io on LinkedIn, Twitter, and Instagram Connect with Zhi Li on LinkedIn Connect with Andrew Seski on LinkedIn TranscriptPlease note that the transcript is AI-generated and may contain errors. The content in the podcast is not intended as investment advice, and is meant for informational and entertainment purposes only.[00:00:00] Andrew Seski: Hello, everyone. Welcome back to another episode of The Modern CFO Podcast. As always, I'm your host, Andrew Seski. Today, I'm joined by Zhi Li, CFO of Customer.io. Zhi, thank you so much for being here today. [00:00:21] Zhi Li: Thanks for having me. [00:00:23] Andrew Seski: So I'd love to talk about your career progression, the route to the CFO role, your first time as a CFO in earlier companies. But before we do so, I'd love to hear a little bit of background as to what you were interested even in undergrad and some of the first roles that you had, you know, right out of Penn.[00:00:41] Zhi Li: Yeah, yeah. So maybe just a little bit of myself and then we can probably launch into different topics that would go in there. But so I was born in China and then grew up in the Bay Area and then went to Penn. You and I just chatted about like Philly, which is the city that I really love. But after Penn, I actually started my career in Canada. So I was in finance at a wireless division of a large telco called Bell Canada. And then after that, I moved back to the US. So I worked in investment banking in New York in the tech group of Credit Suisse. So if you follow banking, you know, Credit Suisse might be called UBS or First Boston later on or something like that. So that's the some of the new dynamic there. But I learned a lot during that time in banking. Worked a lot as well but, you know, on many tech M&A and IP financing deals there and also get to interact with a ton of smart, hard-working, talented people. And then after that, I actually moved to Seattle cold turkey. And the backstory to that was my wife and I were both actually in grad school in LA. When I took the job to move to New York, I made a deal with her and say, Hey, you know, we need to transfer your grad school. She's got two more years. You know, whenever you are ready to leave, I'll hold up by end of the bargain. So no questions asked. When you're ready to leave New York, then I'll go. So the time came. This is probably like seven years ago. She says she wants to move to Seattle closer to her family. And then, I picked up and go. I did not know anybody in Seattle going in. But Seattle, I — now, like it's home for me. So I love it. It reminds me of maybe the Bay Area when I was, you know, many, many years ago, you know, back in high school when I kind of grew up in the Bay Area. So but yeah. So now, I'm in Seattle. I focus on helping fast-growing SaaS companies, helping them scale. So, you know, the one of the company was Skytap, which is a Seattle-based enterprise SaaS company. And we did a number of transactions, including a Series E Round led by Goldman Sachs. And then after that, I was with MedBridge. So it was a growth P/E-backed company, and we sold the company from one growth P/E to another growth P/E. And now, I'm at Customer.io. So very happy at the momentum and everything that we have here at the company. So just really, I think, very fortunate to be part of this growing story with Customer.io. Yeah, so that's generally the work background.[00:03:07] Outside of work, I also, you know, spend time doing the alumni interview for the Penn undergrad admission, which I always find super refreshing to see the fresh applicants every year. And I've always been amazed with the quality of the applicants. And then also, I'm on the board of an organization called LCYC — Legal Counsel for Youth and Children. So we're focused on advancing the rights of our youth and children so.[00:03:35] Andrew Seski: That's a pretty incredible resume. I want to — we're gonna pick it all apart, but let's start right at your last and current role right now, Customer.io. And I'm curious to know first, what attracted you to the firm, the leadership, maybe some of the cultural ways that the firm's been building out over the last decade, and also maybe the value add of working together. I know there are a million SaaS solutions out on the marketplace today. The venture world has been in flux over the last few years. So I'd love to learn a little bit more about the firm, how you're delivering value to clients, and what got you most excited. And you've been there for about two years now, so, you know, maybe bring us back two-ish years.[00:04:19] Zhi Li: Yeah, yeah. So just a little bit about Customer.io. So we're a leading multi-product, customer engagement platform. I think today, it's actually super exciting day 'cause we have our new launch of customer data pipeline that we launched today for early access. So, you know, throughout the last 10 years or so, our core product has been the Customer Engagement Platform, where we allow tech-savvy marketers to engage with their customers through emails, SMS, and push notifications, and also in-app messaging. And now, we also allow a new product called the Data Pipelines, so we can leverage first-party data to create more unified view for our customer records. So super exciting. [00:05:00] And I think what really attracted me — with my background, I've looked at a ton of software SaaS companies and looking at like their value and their potential. I was really attracted to number one, it's founder-led. So Colin, our CEO, has been there from day one. He's got this really long-term vision, and I really kind of feel aligned with that vision. And also, we are very horizontal in terms of like our approach to our customers. So we want to partner with early tech companies. So if you're like a VC-backed early company, we want to be partnered with you early on and grow with you, and then just try to be, you know, as you kind of advance and mature as a company, we will be part of that. And so throughout that journey, we were able to provide a lot of value for you to engage with your customer. The company's also fully remote, which I find super refreshing as well. When I joined, it was just right around the COVID time, so people are like definitely warming up to that remote idea. But the company has been remote for a really long time. So the D&A really shows like in terms of the efficiency and how people interact async across the globe. So that's been a really great experience for me. And like I said, just very excited about the future where we continue to roll out a more rich experience for our customers through new products and new solutions. [00:06:19] Andrew Seski: That's really exciting. I appreciate that. I'm sure the audience will appreciate it as well and be able to check out the solutions themselves. [00:06:25] I want to go back to early career and discuss some of your original curiosity across all of the different types of deals that you were seeing. One of the things that's really apparent at this point after I've done so many of these interviews with CFOs tend to be just fearlessly curious, whether it is in learning something new, really being entirely detail-focused as they're reading financial statements, and looking for opportunities to improve constantly. And it tends to then iterate in, you know, Big Four audit, where you've got a ton of different companies to go through or consulting or sometimes even other types of leadership positions. So I'm curious where that initial curiosity came from and if that has augmented your career path, whether it is at Credit Suisse or elsewhere.[00:07:18] Zhi Li: Yeah, and I think it's funny because I think back. Earlier on, I didn't really have a full vision of like, oh, I wanna be this way. So we — I try to figure it out. But consistently, it's always been around like the finance field. So, you know, at the beginning, you know, I was in a just corporate finance role in a wireless division, but which at the time we're talking about like early 2000s, you know, we were kind of like going through this phase from landline telecom to wireless, like cellphones that kind of face. So there's a lot of growth in that area, and I was working from the company side. But I don't know if you recall. Like there was a big LBO kind of trend there — leveraged buyout trend — back in the early 2000s. So the Bell Canada was part of a deal for one of the largest, you know, LBOs at the time, which eventually actually didn't go through. But at the time, it would've been the largest deal in Canada at the time. So I was able to get involved on that deal from the company side, which really kind of opens my eyes and curiosity on like, oh, you know, on the other side of the table, you know, these are the things that are happening. So super interesting. So I kind of used that to craft my way up back to US. Took my MBA, and then I went into banking, and that kind of helped me continue that path to look at — in the tech space, I was part of the, you know, tech and telecom group. So being able to work on a lot of fast-growing companies with cutting, you know, advanced technology with some new trends looking at there. So during that time, able to work on a number of M&A deals, IPOs, and debt financing deals. So that really helps me open my eyes and being able to kind of be comfortable interacting with C-level clients as well as, you know, collaborating with law firms, right, the the teams from the law firms and also accounting teams, to your point, like the big forest on different transactions. So being able to kind of like drive the process forward, giving me that skill set was super valuable. And then at that time, I was really, even up until that time, wasn't really thinking about a CFO path eventually. But, you know, when I moved to Seattle, that was kind of a moment of, okay, I need to figure out how do I reposition myself because there are some banking presence in Seattle, but it's not a, you know, it's not a banking presence in comparison to like New York or San Francisco. So I decided to leverage my background and skill set to, you know, go into a fast-growing like startup companies. Seattle happens to be a very kind of cloud-based software company hub for a lot of like interesting and exciting companies. So I was able to get connected with some of the local VCs that get me connected with Skytap, which is one of the companies that we're preparing to do a round of fundraising. And they had aspiration to go IPO in a relatively short timeframe at the time. Yeah. So that's kind of how I went from banking into startups. And then through there, you know, going into CFO and doing different transactions, whether it's fundraising with the VCs or M&A or other things that we've been doing with Customer.io as well.[00:10:31] Andrew Seski: Yeah, it's really interesting to hear that you've been on both sides of the table. I think that it probably informs a lot of decisions, you know, whether you're communicating across boards or to investors, especially with, you know, expectation management and timelines. [00:10:45] But one of the things I'm curious is to learn a little bit about and share with other CFOs is some of the playbooks that you saw that worked really well either at Credit Suisse or things that other CFOs can do or communicate with founders in today's environment that you saw that were successful in the past.[00:11:05] Zhi Li: Yeah, yeah. I think when it comes to the interaction with the board, ultimately, it depends on the company and also the composition of the board. But yeah. I like to try to make sure that I'm always proactive in terms of the communication and be very transparent with them, laying out the potential, you know, upside or downside, and be pretty conservative about the recommendation and the assessment. And then, one thing that's always helpful is to have always be prepared with a the downside case or be prepared with like a plan B because that always comes up and trip up people. But if you actually had those things think through before the meeting or communication with the board or even, you know, with other investment communities or other partners that you work with, it helps your credibility and also kind of reinforces the confidence there. And I think that's part of that habit was built from my banking days when we would do these, you know, management case upside downside. So there's always the thinking of like how can I get things wrong? Like how wrong will I be and what is the impact if I get it really wrong? So that's always been kind of my mindset and my thinking.[00:12:14] Andrew Seski: Interesting. That's great. I really appreciate when people share frameworks to operate in. I think that's really valuable for the mix of different types of finance leaders. [00:12:23] I'd love to hear what you've learned recently in your new position. Just think about how CFOs of scaling businesses that's probably relevant to a lot of people who you typically have as clients, you know, scaling venture-backed firms. The CFO role typically is, you know, you've got the financial acumen but you also need a ton of EQ and leadership ability because you typically are wearing more than just one hat at any startup. So I'm curious as to how you think about leadership and the mix of IQ-EQ needed to be transparent, communicative, you know, sometimes it's an addition to the culture of the firm, especially as you hire a finance team. So I'm curious if you've learned anything recently or, again, seen successful playbooks as to how to contribute.[00:13:09] Zhi Li: Yeah, yeah. No, that's a really good way to frame it actually. So the way I think about this is I think the mix between IQ and EQ probably shift depending on the individual and also the company stage. So like for example, if you're a earlier stage, when you're like five to 10 people company, everybody is just diving deep. Like they're contributing on their individual, you know, expertise, building things from the ground up. So at that stage, everybody is like a one-person army. So IQ probably takes a higher mix in that scenario so that you can, you know, act very quickly and come up with creative solutions to solve a problem and make trade-off on a timely basis, you know, with very limited resources. Now, as you kind of mature and then your team grows and then the company grows, then you become like, in addition to individual contributor, you are also trying to inspire your team and you're trying to motivate them. You need to be able to relate to them and understand how you can, you know, like paint a picture of success and help them along the way. And that's where the, you know, slowly then the EQ becomes more and more important. And it's not going to be like a one-way direction for you to move just like from here to there. So being a leader, being able to kind of like recognize, you know, having the both IQ and EQ, but the trick maybe one step further to that in my mind and I think I'm still working on that for sure is how do you find the time. Like how do you recognize the moment when you dial like up or down, right? Like in today's environment with, you know, the reason Silicon Valley Bank, you know, chaos there and also like obviously, our market condition is super volatile. You wanna be, when you communicate, you need to dial up the EQ because you want to share and be transparent with employees about what has been going on, what are we going through, how are we preparing for different downside scenarios. Make them understand and paint the provide a context for them so that they understand we are, you know, working for their interests; that we are, you know, leading or partnering with them, you know, in the front line, not just like behind the scenes. So I think EQ is very important in that scenario, especially during the uncertain times, which seems to be always beyond there. So yeah. So it's maybe a long way to explain it, but I feel like it's gonna be a constant dial and that the better you are, you can pick up the moments when you know when it's like when to move it around.[00:15:38] Andrew Seski: Yeah, I really appreciate that. And I always kind of ask audiences and listeners to, you know, hit that 30-second back button and re-listen to a piece of the episode. I think that's really important that I think you might be the first person to say that it's not a static, you know, allocation of when you need to overcommunicate versus when you need to just strictly be heads-down and lead by example in terms of just staying focused, and I really appreciate that. There are different market environments. There are different things that could happen internally within the company where that sliding scale needs to be fluid and dynamic. I think that's a really great answer. [00:16:11] It sounds like we're kind of tiptoeing around your personal definition of what makes a modern CFO, so I'd love to get your take on that.[00:16:20] Zhi Li: Yeah, yeah. So I think of a modern CFO as it's like first and foremost a strategic partner to the CEO and the exec team. And oftentimes, maybe more increasingly, it's a CFO that is a leader leading in the frontline rather than maybe traditionally you might see CFO more like behind the scenes. They're equally effective, but, you know, it's just maybe a different style. And also, with the obligation of building relationships both internally and externally. So internally with like building your finance team, accounting team, and you're wearing multiple hats, but you're also dealing with stakeholders like other employees or even ex-employees if they have like stock option questions, for example. But externally, you're dealing with also, you know, board members, potential investors, you know, you keep a relationship with the capital market folks and vendors and all those people in the ecosystem that you keep in touch with. So being able to maintain the relationship, tell the story about company as well — that's super important. So it's no longer just someone that, you know, just provides the numbers or, you know, like be compliant on things. But someone that can actually be out there, you know, work alongside the rest of the leaders, with the CEO. [00:17:33] Andrew Seski: That's a great definition. [00:17:35] Zhi Li: Yeah. And then, maybe one thing I will say is having said that, I still wanna stress that, you know, that the baseline for you to be a functional, right, like highly functional CFO will still need to be some of the key competencies, like, you know, accounting, you know, making sure that the company's compliant, and the numbers gotta be right, for example. You gotta manage cash. Those are like not something that you'll forget, you know, just because you're trying to be in the front. You still need to make sure these core things are like welded in place. I call it the train's always gonna be on time, and then you can work on the other like things to improve you as a more modern CFO.[00:18:11] Andrew Seski: Got it. So you're the public face of the finance team, but you are the finance team. Finance now is table stakes in terms of, you know, leadership and all of the other things you need to be a great modern CFO.[00:18:21] Zhi Li: Yeah, exactly. [00:18:22] Andrew Seski: Got it. So I'd love to talk about — we've covered a lot of really impressive ways of describing frameworks and playbooks in our conversation already. I'd love to talk about some of the new technologies that are becoming available and how you manage focus and distraction for yourself personally, for your team, and, you know, the trade-offs of investing heavily in the latest technologies versus, as you said, keeping the train on time. [00:18:50] Zhi Li: Yeah, so there's a couple things. Like maybe we can frame it of like the, you know, the company's always trying to look for new tools and softwares to make our employees more productive. So that's always been a constant evaluation and trade-off based on the limited resources that we have. But one thing that's super exciting maybe as the second part to that is like all the new advanced development on AI, which, you know, I'm a finance guy, but like I'm super excited about the AI development that I'm seeing with the pace and innovation. So I feel like there's gonna be a huge potential for us. But obviously, a lot of unknowns still. So yeah. I'm happy to dive into some of those. [00:19:31] But maybe like just to walking back real quick is for technology. So being a modern CFO, my mindset is that we have to be very open-minded and fully embrace technology so that we can try to standardize and, you know, like automate most of the processes so that we can scale. And, you know, I went through the whole learning process where, you know, back in the day, like hardcore Excel in banking. But now over time, I'm like, Hey, you know, Excel plus Google Sheets for collaboration. And now, it's like, hey, cloud-based financial planning tool so that, you know, everything is easier, accessible, and share, and we can like control access and we can build a lot more things in a more kind of quality-controlled way. So it has evolved, like especially for me as well. But that's just one example. But that's happening across like different functions within the company. So a lot of times, it's kind of looking at how many people does it impact, and how does that translate to the company level impact for it, and is it gonna be like a one-time transition thing or long-term impact for us? So, you know, adoption rate assumption type things is really important because I don't want to launch something and then people only use it for like three months and then nobody gets to use it. [00:20:48] One thing that's maybe more timely these days with the volatile market condition is that when I look at vendors or new tools, I also do another layer of diligence just to see like, you know, are they well-funded, you know, or do they have a good track record? If we're gonna commit long-term relationship with them, like are they gonna run out of cash in the next eight months, which is a real concern for a lot of the companies out there. Like there are a lot of great companies that could, you know, get caught up in this environment today. And then, yeah. [00:21:18] So and then going into the AI topic, which, you know, I'm actually very excited about. And I start kind of playing with some of these, you know, use cases out there. One thing I feel that it's like, you know, you can think of AI being a fractional assistant for someone on the engineering team or on the accounting team or finance team where you can you have all the models and things like that, for example, but just ask AI to drill down on, you know, headcount on this month because things were fluctuating. You kind of know the general direction, but, you know, just have the AI to pull that and kind of get you 90% of the way, and then you just kind of like validate it and put in commentary and share with the team and do all that stuff. So that's a very — I think that's a use case that's probably available today or can be perfected really soon, given, you know, I'm looking at some of these developments. You know, it used to be it takes like quarters or a year for like the next version to be available. Now, it's like, oh, two weeks, you're gonna have another thing. So yeah. Like at this pace, it's gonna be hard for me to even keep up with it, but I feel like some of these core, you know, applications is gonna come out and it will be a huge tool for us. [00:22:33] Andrew Seski: Yeah, it's like compound interest. It's snowballing and the pace of innovation's incredible. So yeah. It'd be interesting to me to hear — I mean, sales and marketing are gonna be pretty disrupted. But do you picture — I think right now we all are starting to realize that we can have personal assistants help us individually streamline some of the repeatable and kinda onerous one-off things that we do every day. Do you think about this in terms of individual productivity or kind of market shifting — we don't do marketing or customer engagement in the same way we did in the past? It's a hard thing to predict, but kind of curious as to what you see in the future. [00:23:13] Zhi Li: We look at it from maybe like both angles, like from a customer-facing perspective. And, again, this is probably still changing view. So like, you know, things are changing. But the way we kind of think about it is from a customer-facing view, it's probably gonna be a very commoditized feature to have some kind of AI assistance or interface to product. So we would be probably experimenting — I think some of our competitors are already kind of looking at those as well — where with our product, you know, instead of building these key like workflows or, you know, journeys, we can have AI create templates for you or so we can get you like 50% of the way or maybe 80% of the way eventually or higher, so that, you know, you know, oh, you sign up with Customer.io. You wanna run this campaign. These are the top three, you know, workflows that if you just give me the names of like the data inputs you wanna do it, AI can kind of plug it in for you, and then you can just modify it. I think that's a very feasible thing that, you know, a company can do. So we will be looking at that to make sure that we enrich customer experience and make their, you know, life easier over time with AI. [00:24:26] And then when it comes to like internal, the leverage of each employee has massively increased in such a way that like if you are like, you know, a subject matter expert of something, you know the right questions to ask. So like you're prompting the AI to do certain things for you. AI become an extension of you that your productivity will increase, you know, drastically. So I think of that as maybe from there, the output of that would be we will be able to roll out like, you know, new features or upgrades of like our products and things like that in a much faster pace, similar to some of the stuff you're seeing out there where, oh, maybe like every month or every week, you see some new things because the pace has been just like constant in the background with AI. [00:25:13] So that will — that's probably something that I'm excited to see how that works out. It's hard to predict, right? Like I think you might be able to get to 70% really quickly, but then each incremental percentage from there, it takes much longer. So when it gets from like 95 to 97, it's a much harder thing to do, even for AI so. But yeah. I'm watching. It's super exciting to see. [00:25:38] Andrew Seski: Yeah. You're making me think about how the venture and the private markets in general are probably going to shift pretty aggressively. And we went through this cycle in '21 of just scale at all costs. And if you're reporting to a board and they wanna see where those investors dollars are going, it's typically hiring to generate more output. And now, we're seeing some of that, like you mentioned, some of that reversion and there have been some pretty significant layoffs across the market. So it'll be interesting to see the next, you know, whoever's at Y Combinator a couple of weeks ago how big their teams are gonna be in a few years or if they're not gonna be the giant teams of the past. So it's super interesting. I think the ecosystem's gonna change a lot.[00:26:18] Zhi Li: Yeah. And like the extension of that point, too, right? On a VC level, like maybe you look at a Series A company in the past and maybe it's a 10-people company you're trying to get to a certain scale. With AI, fast-forward maybe many months from there, you probably only need two people. So you're maybe the funding round, the dollar amount has changed, but you can probably get to the same reach of the scale. So what do you do if you have a VC that's, you know, you raise a fund that's based on a certain kind of like deal flow because you're writing a check size at this level, but now it's only like, oh, instead of 10 people, you only need two people or like instead of 200 people, you only need like 50 people. You write a smaller check. You might have a higher return from there. But then, how do you allocate the rest of the dry powder? Yeah, I mean, it's the all new questions that I don't have the answer for, but I can totally see that, you know, the wheel's turning for everybody, looking at, you know, these developments.[00:27:15] Andrew Seski: This might be a tricky one 'cause I'm not sure I thought it through. But I'm thinking about the changing mediums of communication. I don't know how often you hear the cold email is just dead. It's just a flooded medium. I get, you know, hundreds of emails a day or, you know, I don't want a phone call coming into my personal cell or — I'm curious as to how the mediums of communication may change or the routes that are, you know, if we could identify, like you mentioned, an AI puts together, you know, a certain format that is the most effective, I'm really curious to think through what the future of those mediums or cadences may be that we're gonna be able to unearth as all this data becomes available where we know not only the right time to reach out, but how to do so at what medium and at, you know, in what with what messaging. So it's an interesting thing. I'm curious. I think I can see the automations taking place to generate insights. I'm very curious to see if there are gonna be any new types of mediums that arise through some of this.[00:28:18] Zhi Li: Yeah, yeah. And I think that's gonna follow. You're definitely right because that has evolved over time. When, you know, even when customer dial first started, it was a lot of like just primarily email. And then over time, we added to, you know, push notifications. We then also did like SMS, and then we launched in-app messages. So we were trying to also make sure that we reach, you know, the audience through the different ways that they engage with their, you know, customers or their users. So that's continuing to evolve. And then, the mix of that will change over time. And I wouldn't be surprised if like, you know, there will be another element that adds to the lineup. And then, we'll try to make sure that, you know, we'll be part of, you know, like a world-class engagement platform for that median as well. [00:29:07] Andrew Seski: Very cool. Staying on Customer.io for just another moment, I want to bring us up a little bit higher to about 30,000 feet and think about what you're most excited about in the next 12 months, and then maybe expand even further out like three to five years, if you've got any idea as to what you're really excited. It doesn't have to be AI. It could be, you know, internal developments or even something personal. [00:29:30] Zhi Li: So I think we are in the near term for this year, for example, there are a lot of, you know, exciting product that we are we've been kind of cooking in the background and we're excited to roll it out this year. The Data Pipeline that we just we talked about earlier is one of them. And so we're excited to continue to execute on our roadmap to make sure that we provide a rich experience for our customers. And then, as we continue that journey, we know the power of having that, you know, like source of truth as a customer record. And we see it because we, you know, we see our customers using our product and then, you know, integrating with the different data inputs, and then they can drive actions from there. We see that having this as a core customer data record will enable us to add on to other experiences for them. So in addition to campaigns or marketing, we just talked about kind of the data integration. There will be many, many more things that we can explore. So that's what we're very excited about I think in the next three to five years. Continue to add, you know, different add-on features or product experience to that and make it more of a platform experience for the company. So that's the longer-term, you know, journey that we're on.[00:30:49] And then internally, I'm kind of still building out my team. So like I own finance, accounting, data analytics, legal, IT. I'm probably forgetting a couple. So with that team like, you know, I've been super excited about being able to, you know, providing a path for them to grow within the company, and then also kind of adding new talent to the team and seeing how with people now starting to work together and showing their potential and adding more productivity. So mentoring the team and growing that team has also been very, you know, rewarding for me as well. [00:31:23] Andrew Seski: Yeah, very exciting. I want to go expand even further out — my favorite question on the podcast. And this can be about something we've already talked about or completely out of left field. It could be something you're reading or personal opinion. But, you know, what's one thing that you feel is underestimated in the world today?[00:31:41] Zhi Li: Yeah. I think people neglect the value of the power of context. So what I mean by that is — and this is something I'm trying to improve as well. So I think when you provide the right context and, you know, connect the dots for people, it really empowers them to take ownership and really enrich their experience in that, you know, to getting to that success. So in a team environment, you know, instead of me, a lot of companies or other people might just, Hey, think of it as a science. These are the 10 steps in the workflow or the playbook. Like do it. Which has worked fine and, you know, that's totally good. But what I think about is providing the context for them so they understand what we're trying to achieve, and then they can craft their steps to do it. Along the way, we make mistakes, we learn better things, have some good surprises. But I think we all take more ownership that way. And then, the highly talented people I think really thrive when they have that freedom given the right context for any like goals or projects. And then, sometimes when I look at some people who are talented, but then they maybe they fail in a certain task and I kind of take ownership on that and maybe I did not provide the right context for them to really empower them to get to the right path. So that's something that, you know, like maybe people are more focused on in the past about driving the right behavior down to a science step-by-step. I'm kind of of the view that while that is important, let's make sure we, you know, provide the context, tell the story, connect the dots for them to make sure that they are also, you know, a principal, you know, stakeholder rather than just getting the step done.[00:33:20] Andrew Seski: I think that's a really interesting point. I was just reading an article about some of the cultural differences between founders who call their teams a family versus a professional sports team. And you think about a professional sports team, if it's not performing, people are traded. Owners may not invest as much in the next year. They're just harsh realities. In the context of a family, that is going to cause strife. It's just a it's a mix of expectations as well. So I really think it's an interesting concept. And I also think it's really important in terms of basic communications. You could expand that out into almost any conversation that you have in a kind of very politically loaded environment no matter what. If you can provide good context as to where you're coming from and the hope to explain an outcome in the way that you'd like, I think it's a really powerful tool. It also, like you said, it provides accountability to both parties in not just the outcomes, but in the communication levels because you have to both articulate that you understand the same goal.[00:34:26] Zhi Li: Yeah, and it's a very interesting like maybe a transition, too, because I think a lot of the companies when they are going from like a smaller company but they went through a very successful massive growth journey and then they realized that, oh, they're kind of like in between a family environment to a, you know, professional sports team. And there's probably not like a right or wrong either way. And a lot of people are probably trying to figure out in between. But the transition of it and maybe also like depending on the times of the market or like the life stage of the company, then you're trying to communicate the behavior change where — yeah, on certain things, like for us to scale, you know, it needs to be done a different way versus like back in the day, everything, it's, you know, honor system, you know, family-type feel. It's gonna be it's gonna go through some natural progression, and it probably doesn't need to be extreme like the just purely professional sports feel to it. And I think I value Customer.io where even though we've gone — so we're now about 230 people. When I joined, I think it was like a hundred, so like about 18 months ago or something. So we've gone through massive growth and, you know, we were able to keep all the good DNAs. I could be biased but, you know, I think we kept all the good DNAs, you know, as a, you know, fast company, but, you know, still keeping that, you know, closed, fully remote, you know, elements to it while adding new employees like new perspective, new experience into it, but still kind of jiving as a united, you know, force. So that's been, you know, very interesting to see. And we're definitely going through some of those transitions in terms of maybe, you know, policies and things like that for us to really tweak it. But we wanna make sure that we're not sacrificing I think some of the efficiencies or some of the prior experience that people take pride in with the company. We don't wanna water it down with just a bunch of processes and like workflows.[00:36:28] Andrew Seski: Yeah, that's a really good point. And it's a challenge for, you know, to measure growth and cultural consistency so 'cause priorities change, stakeholders sometimes change, ownership sometimes changes. All can have major impacts on culture. And I think it's so important because, you know, you may have a great idea as to what to do, but culture defines how you go about doing it. So I think it's a really important concept. [00:36:53] One of the last things I wanna cover today is some of your advice for aspiring CFOs. You had a nonlinear path, but I think, you know, you've also had a number of moves that you said you picked up and moved across the country a few times and you've lived in a few different places. How did you have some of the — where did the courage come from to make some of those transitions? And if people are thinking about a move for the CFO role for the first time, what would you recommend they start thinking about? [00:37:25] Zhi Li: Yeah, and I always love kind of going through or like chatting with people about, you know, their career journey and like when they make certain choices, right? I think for folks that are, you know, trying to make the move, there's a couple recent learnings, right? One that's fresh in my mind actually it's the Silicon Valley bank situation. So this is a very, maybe a common thing, but like just make sure you don't put all your eggs in one basket. We were exclusively banking with SVB and they're a bunch of great, great guys. We still keep our relationship with them. But when that situation came up, we were just — we are stuck. We couldn't get our things out. So I think just the lesson of that is, you know, try to make sure that you have always diversified your risk, and then don't put all your eggs in one basket. [00:38:15] And then also, this might be a hard thing for, you know, finance people because we like numbers and we like knowing things exactly. But a CFO, especially when you're operating in a fast-growing pace, you have to be comfortable with high degree of uncertainty. In a certain degree, maybe even embrace that. So that's probably a very counterintuitive thing where you go through finance, accounting, training, but like when you look at the numbers, like there's just a lot of variability to it. So I think of that as it's a skill to have — to be comfortable with uncertainty and to embrace that potentially the fear or the anxiety with that uncertainty because we're trying to achieve like some big goals. We're trying to, you know, make a lot of big impact for customers. It's supposed to be pretty nerve-racking. Like if you try to climb Mount Everest, it's supposed to be pretty, pretty tough. Like you shouldn't be like, you know, comfortable around it. So I think having that just accept the fact and just kind of take the challenge and make sure that you have upside downside case to kind of like frame your the ranges as you go through the navigate through the risk. Then, you can kind of really thrive on it. But maybe that's one thing. Like I think conceptually, it's a little bit contrary to people's, you know, by trade. [00:39:34] Andrew Seski: That's a really, really unique perspective because if you have an idea that you're in a high-risk environment and you can account for that level of variability and then you can continue to kind of recapture some of that control that I know most finance people really appreciate. [00:39:48] I want to give you the opportunity. Maybe you'll be back here in Philly talking to Penn students soon. But I wanna give you the opportunity to let people know how to learn more about Customer.io. Maybe if your career page we can link in the show notes if you're actively continuing to expand the team and your team specifically. Would love to know and direct people where to go if you don't mind.[00:40:09] Zhi Li: Yeah, yeah. So we are definitely hiring. So I think the best place to go is Customer.io. That's the address that takes us to the company page. Yeah. So you can do Customer.io and then slash careers, and then you can find all the open spots there. And then, you know, follow us on Twitter, on Instagram, on LinkedIn. And yeah. And I would love to keep in touch with you. And I've been saying that I'm gonna go back and visit Philly for a long time. So now, you're adding another reason for me to go back. My wife and I, we met in freshman year college at Penn, so we were kind of joking that maybe on one of these like anniversary years that, you know, this is like many, many years now that we'll go back to Philly and celebrate.[00:40:50] Andrew Seski: Well, can't wait for that day. There'll be cheesesteaks in the office for you waiting, and I can't wait for that day to come. Zhi, thank you so much for joining The Modern CFO Podcast, and I hope to stay in touch and I'll talk to you again soon. [00:41:04] Zhi Li: Thanks, Andrew.

This week, on the podcast, host Eva Hartling speaks with Jaime Leverton, CEO of Hut 8 Mining Corp., a digital asset miner launched in 2018, and one of North America's oldest and largest companies in the crypto mining space with more self-mined bitcoin than any crypto miner or publicly-traded company. Over the past 20 plus years, Jaime has been the driving force behind the operational evolution of some of the most important technology companies, with leadership roles at BlackBerry, Bell Canada, National Bank and IBM Canada. A community leader and changemaker, she is committed to closing the tech gap and increasing leadership opportunities for women in technology. In this conversation, we talk about what it means to be one of the only women at the helm of a cryptocurrency company, and how Jaime has paved her way to leadership since the start of her career.........This season of our podcast is brought to you by TD Canada Women in Enterprise. TD is proud to support women entrepreneurs and help them achieve success and growth through its program of educational workshops, financing and mentorship opportunities! Find out how you can benefit from their support! Visit: TBIF: thebrandisfemale.com // TD Women in Enterprise: td.com/ca/en/business-banking/small-business/women-in-business // Follow us on Instagram: instagram.com/thebrandisfemale

René-Sylvain Bédard is the Founding CEO of Indominus, the President and Chairman of the Board for its consulting arm, and the Chairman of the Board for the AI arm of the business. Indominus is an innovative IT firm that provides comprehensive strategic support, develops cybersecurity programs, and leads major technological transformation projects, applying automation and artificial intelligence to company operations to help them scale and grow. René-Sylvain has an extensive career spanning 25 years with clients such as Hilton, Bell Canada, the Toronto Montreal Stock Exchange (TMX), and various municipal government agencies. He is a recognized Microsoft partner and has previously worked with HP and Dell. He is also an entrepreneur and public speaker in the areas of infrastructure and cybersecurity. In this episode… On the last episode with René-Sylvain Bédard, he and Guillaume discussed cybersecurity and potential pitfalls to avoid. Now, they dive deeper into visibility. Preventing cyberattacks is crucial, but having an incident monitoring system in place is equally, if not more, important. Many companies have blindspots in their detection systems, leaving vulnerable windows for potential attackers. So now that you've taken a step towards greater security, how can you finalize that shift with better visibility? In this episode of the Ecommerce Wizards Podcast, René-Sylvain Bédard returns to talk with Guillaume Le Tual about the visibility of cyberattacks. They touch on the concept of “eyes on console,” various systems that can notify ecommerce businesses, and why you must implement protection across all devices.

René-Sylvain Bédard is the Founding CEO of Indominus, the President and Chairman of the Board for its consulting arm, and the Chairman of the Board for the AI arm of the business. Indominus is an innovative IT firm that provides comprehensive strategic support, develops cybersecurity programs, and leads major technological transformation projects, applying automation and artificial intelligence to company operations to help them scale and grow. René-Sylvain has an extensive career spanning 25 years with clients such as Hilton, Bell Canada, the Toronto Montreal Stock Exchange (TMX), and various municipal government agencies. He is a recognized Microsoft partner and has previously worked with HP and Dell. He is also an entrepreneur and public speaker in the areas of infrastructure and cybersecurity. In this episode… Cybersecurity can be a nebulous concept for many ecommerce businesses. Everyone can acknowledge the importance without adequately investing in their own protection. The result is weak systems that are prone to disaster, costing companies far more than they ever would have spent on security. It's not only important to focus on cybersecurity but to find the right people who can properly implement it. René-Sylvain Bédard is an expert on cybersecurity and the present danger of cyberattacks. He started his company, Indominus, to help other companies navigate their journeys toward better prevention and restoration. So what do you need to know to keep your company safe? In this episode of the Ecommerce Wizards Podcast, Guillaume Le Tual interviews René-Sylvain Bédard, Founding CEO of Indominus, to discuss the most critical aspects of cybersecurity for ecommerce businesses. They break down the current state of cyberattacks, necessary training and protections, and how to identify threats. They also go through two-factor authentication, tokenization, and much more.

( To see the video of this show, copy and paste the following link into a browser window, or if able, click the link: https://youtu.be/nRzV-rkGUR4 ) Visit website with Blogs, Videos, and Podcast direct links: https://StrangeParadigms.com Cristina's Instagram, Facebook, YouTube, Twitter and More > https://beacons.ai/cristinagomez Patreon Club for Extras & Behind the Scenes: https://www.patreon.com/paradigm_shifts SHIFTING THE PARADIGM PLAYLIST - https://www.youtube.com/playlist?list=PLneWjPNXc1RwPk7mA_1fMCzLrG0s3j2wT New England conjures up thoughts of vibrant Fall foliage, lobster fishing and an abundance of blueberries and cranberries, but it is also a State that has a past that's steeped in superstition, witchcraft, and persecution.In this Episode of Shifting the Paradigm, Cristina Gomez interview Paranormal Researcher, Jeff Belanger. Jeff is one of the most visible and prolific researchers of folklore and legends today. A natural storyteller, he's the award-winning, Emmy-nominated host, writer, and producer of the New England Legends series on PBS and Amazon Prime, and is the author of over a dozen books (published in six languages). He also hosts the award-winning New England Legends weekly podcast, which has garnered over 4 million downloads since its launch, and ranks in the top 1/2 percent of all podcasts as far as popularity according to Listen Notes. His books include the best sellers: The World's Most Haunted Places, Weird Massachusetts, Our Haunted Lives, The Call of Kilimanjaro, and Who's Haunting the White House?. He founded Ghostvillage.com in 1999—one of the Web's most popular paranormal destinations—and he's a noted speaker and media personality. He was featured in the 100th episode of Stories from the Stage on PBS, he's given a TEDx talk in New York City, and he spoke at MENSA's national conference. Belanger has written for newspapers like The Boston Globe and USA Today, and has served as the writer and researcher on numerous television series including every single episode of Ghost Adventures (25 seasons and counting), Paranormal Challenge, and Aftershocks on the Trvl Channel and Discovery+, and Amish Haunting on Destination America. He's been featured on-camera as an expert and investigator on several Shock Docs on the Trvl Channel and Discovery+, and he's been a guest on hundreds of radio, podcast, and television networks and programs including: The History Channel, The Trvl Channel, Biography Channel, Reelz, PBS, NECN, Living TV (UK), Sunrise 7 (Australia), Bell (Canada), The Maury Show, The CBS News Early Show, CBS Sunday Morning, FOX, NBC, ABC, and CBS affiliates, National Public Radio, The BBC, Darkness Radio, Australian Radio Network, and Coast to Coast AM.

Our guest today is at that intersection of public and private partnerships here in Ontario, Canada. Brenda Hogan is the CIO of Venture Ontario, a $205M joint initiative between the Government of Ontario and leading institutional investors to invest primarily in Ontario-based and focused venture capital and growth equity funds that support innovative and high-growth companies. About Brenda HoganBrenda M. Hogan is the Chief Investment Officer at the Ontario Capital Growth Corporation (OCGC) and has over 15 years of experience in strategy and execution in venture capital at the co-investment, fund of funds, and fund level investing.Brenda has held senior roles in corporate development, finance, and strategic investing with Bell Canada, EY, the Business Development Bank of Canada, and a software start-up. Brenda sits on the Board of the Canadian Venture Capital Association and Chairs the Membership Committee; served as Co-Chair of Canadian Women in Private Equity (CWPE); serves with the Institutional Limited Partners Association (ILPA) as a member of the Content Committee; and served three terms on the Board of Women in Capital Markets, serving as Chair of the Governance Committee. She also served on the Board of Governors at Dalhousie University and Chaired the Finance, Audit, Investment, and Risk Committee. Brenda holds an MBA in finance.A word from our sponsor:At Ripple, we manage all of our fund expenses and employee credit cards using Jeeves. The team at Jeeves helped get me and my team setup with physical and virtual credit cards in days. I was able to allow my teammates to expense items in multiple currencies allowing them to pay for anything, anywhere at anytime. We weren't asked for any personal guarantees or to pay any setup or monthly SaaS fees.Not only does Jeeves save us time, but they also give us cash back on our purchases including expenses like Google, Facebook, or AWS every month. New users can earn up to 3% cashback for their first 90 days.The best part is Jeeves puts up the cash, and you settle up once every 30 days in any currency you want, unlike some other corporate card companies that make you pre-pay every month. Jeeves also recently launched its Jeeves Growth and Working Capital initiative for startups and fast-growing companies to enable more financial freedom for companies. The best thing of all is that Jeeves is live in  24 countries including Canada, US and many other countries around the world.Jeeves truly offers the best all-in-one expense management corporate card program for all startups especially the ones at Ripple and we at Tank Talks could not be more excited to officially partner with them. Listeners of Tank Talks can get set up with a demo of Jeeves today and take advantage of our Tank Talks special with a‍ $250 statement credit after the first $2,500 in spend or a $500 statement credit after the first $5000 in spend. Lastly, all Jeeves cardholders receive access to their Lounge Pass program and access to over 1300 airports globally.Visit tryjeeves.com/tanktalks to learn more.In this episode we discuss:03:00 Brenda's journey to becoming an LP04:59 What it was like navigating corporate culture at one of the oldest companies in North America06:29 What Venture Ontario is and how it works08:02 How Venture Ontario Sources it's deals11:39 Working with emerging managers with limited track record12:30 What makes a good fund manager15:16 Red flags from managers to LPs18:20 Positive signals managers can send to prospective LPs20:49 How Brenda focuses on becoming a better LP and adding value23:54 Investing in 202226:04 The Canadian Investing scene27:57 Risks and rewards she is underwriting for in 202232:23 Investment categories Brenda is excited about33:54 Strategies to mitigate risk in new commitments36:04 Best career advice she's recievedFast Favorites*

This episode reports on a ransomware attack at a Bell Canada unit, why users should avoid a browser spell check utility and more