Podcast appearances and mentions of jason bradshaw

Welcome once again to The Million Dollar Relationships podcast! Today, we are being joined by Jason Bradshaw. At fourteen, Jason started his first business in Toowoomba, selling telecommunications and computer equipment. Books like The Pursuit of Wow! by Tom Peters inspired him to focus on customer and employee experience. Jason worked with various industries, including telecommunications, retail, media, finance, automotive, health, and not-for-profit, collaborating with companies such as Telstra, Target Australia, Fairfax Media, SingTel Optus, and Volkswagen Group Australia. He sat on the boards of ACON Health Limited and Oz ShowBiz Cares / Equity Fights AIDS. Jason's dedication to improving customer and employee lives has been the cornerstone of his career. He improved customer experience in telecommunications by over 100%, and his initiatives saved tens of millions of dollars and improved employee retention by double digits in retail and media. He also led transformational programs, resulting in tens of millions of dollars in revenue improvement.   In today's episode, Kevin interviews Jason Bradshaw, a customer experience expert who shares his journey from product-led organizations to emphasizing customer experience. Over-delivering and consistency are crucial for both customer and employee experiences. They discuss how airlines cater to different customer preferences and the importance of meeting their needs. The conversation turns personal, discussing people who impact one's life. Jason's husband motivates him to write a book, emphasizing the importance of recognizing daily champions. They discuss how small actions like smiling can improve people's lives and the significance of intentional connections in entrepreneurship.   Join us as we explore how intentional focus on relationships can lead to million-dollar success in business and life.   [00:00 - 13:28] The Importance of Focusing on Customer ·       Jason helps individuals and organizations grow their businesses through an intentional focus on promised experiences. ·       He emphasizes the importance of delivering on promises to fuel business growth. ·       Jason shares his journey starting at 14 years old, selling computer equipment and Sharpies. ·       He built a career in corporates like Target and Volkswagen Group, championing an intentional focus on customer experience.   [13:28 - 19:55] How one person changed Jason's life and led him to success Many people have trouble narrowing down one person who has had a significant impact on their life and business. Having a support system is essential for achieving goals and taking action. Jason's husband provided the motivation he needed to complete his book, which has had a tremendous positive impact. Without the support of loved ones, some goals may not be accomplished. ·       A small positive action, such as smiling at someone, can have a positive ripple effect. ·       Jason's book has had a positive ripple effect, which has enabled conversations that may not have happened otherwise, leading to happier people.  [19:55 - 21:32] Closing Statements ·         Follow Jason's LinkedIn and Facebook. Also, be sure to check his webpage at https://www.jasonsbradshaw.com   Thanks for tuning in!    If you liked my show, please LEAVE A 5-STAR REVIEW, like, and subscribe!    Find me on the following streaming platforms: Apple Spotify Google Podcasts IHeart Radio Stitcher     Tweetable Quotes   "Anytime that we have an opportunity to improve someone's life, that little ripple makes a difference.” – Jason Bradshaw  

Jason S. Bradshaw is the CEO and co-founder of Bradshaw, Koh & Co, a global strategic advisor to C-suite executives and start-ups. He is a keynote speaker on experience management, customer and employee experience, digital transformation, and leading through crisis. Bradshaw has led transformative change for recognizable brands like Target, Fairfax, and Volkswagen, resulting in customer-centric growth including a 200% increase in lead generation, $36 million in eCommerce sales in year one, and decades of customer and employee metrics improvements. He is a best-selling author on customer and employee experience and recipient of over 40 industry awards, and voted as one of 30 global gurus on customer experience. He started his entrepreneurial journey at the age of 14 with his first business. Learn more and engage Jason for coaching and speaking at: https://jasonsbradshaw.com

In this episode, I talk about the 3 principles to creating a customer focused culture.    - Great companies reduce gap between expectations and realty when it comes to customer service   - You can create raving fans by adding value and connections with customers before and after the sale   - When you deliver on your promise consistently and honestly, you will build trust with your customers   - Minimize pain to your employees so they pass that ease along to customers Learn more about Jason at https://www.jasonsbradshaw.com/     It's time for the great service comeback!   Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Tony Johnson Customer Service Expert | Author | Trainer | Speaker   Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/c/RecipeforserviceNet Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:  https://vm.tiktok.com/owrTbL/ Facebook:  https://www.facebook.com/tonyjohnsoncx/   Music: http://www.bensound.com

What is a standard quality shared between authors and entrepreneurs? Jason explains this thought and his first business selling old-school mobile phones at 14 years old (the big, clunky cellular that had to be carried in a bag with an antenna). He also details the best tactics for handling upset customers and his book,  It's All about CEX!: The Essential Guide to Customer and Employee Experience. Listen Here!Buy IT'S ALL ABOUT CEX!: The Essential Guide to Customer and Employee ExperienceConnect with Jason:https://www.linkedin.com/in/jasonsbradshawhttps://www.jasonsbradshaw.com/itsallaboutcexBio: Jason BradshawJason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian country town of Toowoomba. But it was Tom Peters's book The Pursuit of Wow! that opened his eyes to the power of customer and employee experience.Jason has tested and implemented strategies for improving experience in a variety of sectors—from telecommunications to retail to media—helping companies to grow, improve efficiencies, increase employee retention, and save tens of millions of dollars. He is currently chief customer officer and director of customer experience at Volkswagen Group Australia.Support the show

Podcast NotesHow to achieve better outcomes in businessWhy you MUST be the most consistentHow to know if your customers have a good experienceThe two biggest mistakes to avoid in the CEX!Jason Bradshaw started his first business at 14 and, in the decades since, has led phenomenal transformations in some of Australia's and the world's most recognizable brands. What business wouldn't love a 300% increase in leads or a 200% doubling of sales, and to think that is just the warm-up act? His key to success is all about the experience Website: www.jasonsbradshaw.comLinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Listen to the latest tips, tools, and strategies for Business, Success, and Marketing on Australia's #1 Brand Podcast - PERSONAL BRAND TALK with Cam Roberts. Search for "Cam Roberts Podcast Show" on the web, Itunes Podcasts or Spotify. =====YOUR NEXT STEPTake your BRAND & MARKETING to the next level...Here are 3 options:1. Download a FREE Branding Guide2. Enquire about my 1:1 Fractional CMO Service 3. Enquire about my Agency Lead Generation & Marketing ServicesClick here now: ...https://camroberts.com.au/linktree/

Join Tacey and Global Customer Experience Guru, Jason Bradshaw as they discuss the importance of creating an entire community of customer experience champions. Timestamp: 8:38: We can't do it alone. Timestamp: 13:16: The Disney Way Timestamp: 19:55: In mistake, we can build loyalty Jason's Contact Information: website: www.jasonsbradshaw.com Tacey's contact info: www.taceyatkinson.com    

The mum of a man from Deal whose body was found more than 80 days after he went missing, is calling for his death to be treated as suspicious. Alex Holland disappeared from his parent's home in November last year. The 27 year-old was found face down in water - something a psychic has revealed she had alerted police to before he was discovered. Also in today's podcast, hear from a Tonbridge man who's preparing to lead a convoy of aid to Ukraine. Arthur Smith is kitting out an old coach and plans to leave this weekend. Meantime, a vigil is due to take place at Tonbridge castle tomorrow. We've been speaking to organiser Jason Bradshaw who'd like as many people as possible to turn up and form a human chain. Ahead of international women's day on Tuesday, we've been finding out about a festival taking place in Thanet. The Artistic director of POW! Thanet has been updating us on what's going on. Find out which Kent athletes are in Beijing for the winter Paralympics. And, hear from Gillingham's Ryan Jackson ahead of their trip to take on Bolton Wanderers this weekend.

I got to interview Jason Bradshaw. Jason is an entrepreneur turned to a global thought leader on customer & employee experience delivering business growth. We spoke about: His journey to now. What motivates him. Weaknesses he turned into strengths. Advice for the audience. And much more. This episode is sponsored by Nova Zora Digital experts in digital marketing. *Disclaimer: The views and opinions on Roman Prokopchuk's Digital Savage Experience are those of the guest's alone as their own, and the host's alone as his own. Information provided by the guest is fact checked to the best of our abilities. By providing background information to the show, the guest acknowledges that it is as accurate as possible. The show does not endorse, promote, or is in association with the guest's business interests.* --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/roman-prokopchuk/support

In this podcast Chris interviews Jason Bradshaw who is an Employee Benefits Consultant with USI Insurance Services.  Chris and Jason discuss the strategy of employee benefits amidst the challenging environment of a tight labor force.   Jason shares the challenges facing employers and what he sees organizations doing to address those challenges as well as some innovative ideas in the market place.  This is a good listen for both leaders and staff because benefits is a key area that it truly takes a village to understand the challenges and potential solutions.  And here is a hint as to the content, communication is key between the organization leaders and staff to navigate these challenges.  Join us for this interesting podcast on the “Benefits of Benefits.”Guest:  Jason Bradshaw, Employee Benefits Consultant with USI Insurance ServicesQuote:  “You need a culture that high-fives small and innovative ideas.”- Jeff BezosJason Bradshaw's Profile:Jason Bradshaw is an Employee Benefits Consultant with USI InsuranceServices, in the Charlotte, NC office and has over 17 years of experiencein the insurance industry.  Jason is responsible for the strategy and oversightof all facets of an employer's group benefit plans, from seamless implementationof new benefits, to the analysis, review and maintenance of existing plans.    Jason also focuses on full market analysis, innovative cost strategies,employee communications, and lifting day-to-day burdens off the HR team.   Prior to joining USI Insurance Services in 2017, Jason primarily worked for BlueCross Blue Shield of NC where he served as Account Manager and was responsible for the retention, servicing and strategy for existing clients and brokers.www.usi.com

When it comes to business, the customer is always right. Sounds obvious but putting this into practice is a lot harder than it seems, especially when we direct it to employees, also known as the company's first customer. Joining John Livesay in this episode is Jason Bradshaw, a global guru on customer service and author of It's All About CEX! The Essential Guide to Customer & Employee Experience. Jason shares how putting customers and employees first ultimately leads to greater returns and better employee retention. Doing business is not just about selling a product; it's about the experience.Wanna Host Your Own Podcast?Click here to see how my friends at Brandcasting You can helpGet your FREE Sneak Peek of John's new book Better Selling Through Storytellinghttp://sellingsecretsforfunding.us9.list-manage.com/subscribe?u=655c123123cd21ff7a24d914e&id=6f12bc74af John Livesay, The Pitch WhispererShare The ShowDid you enjoy the show? I'd love it if you subscribed today and left us a 5-star review!Click this linkClick on the ‘Subscribe' button below the artworkGo to the ‘Ratings and Reviews' sectionClick on ‘Write a Review'Love the show? Subscribe, rate, review, and share!Here's How »Join The Successful Pitch community today:JohnLivesay.comJohn Livesay FacebookJohn Livesay TwitterJohn Livesay LinkedInJohn Livesay YouTube

When it comes to business, the customer is always right. Sounds obvious but putting this into practice is a lot harder than it seems, especially when we direct it to employees, also known as the company's first customer. Joining John Livesay in this episode is Jason Bradshaw, a global guru on customer service and author of It's All About CEX! The Essential Guide to Customer & Employee Experience. Jason shares how putting customers and employees first ultimately leads to greater returns and better employee retention. Doing business is not just about selling a product; it's about the experience. Love the show? Subscribe, rate, review, and share! Here's How » Join The Successful Pitch community today: JohnLivesay.com John Livesay Facebook John Livesay Twitter John Livesay LinkedIn John Livesay YouTube

In episode 88, host Eric Dickmann interviews Jason Bradshaw. Jason is an entrepreneur, global guru on customer service, award-winning executive, keynote speaker, CMO, and Best-Selling Author of "It's All About CEX."  He created his first business at 14, selling telecommunications and computer equipment in the Australian regional city of Toowoomba.  Jason tested and implemented strategies for improving the experience in a variety of sectors, including telecommunications, retail, media, finance, automotive, health, and not-for-profit.A cornerstone of Jason's career has been an unwavering commitment to improving the lives of customers and employees. During his time in the telecommunications industry, he implemented ideas for improving customer experience in a number of verticals by over 100% in retail and media. His initiatives to improve efficiencies by focusing on the customer and employee experience saved tens of millions of dollars in a matter of months and improved employee retention by double digits year over year. Additionally, he has led transformational programs resulting in tens of millions in revenue improvement. Jason Bradshaw's "It's All About CEX" breaks experience down into its core components - success, ease, and connection - and shows you how to get the most mileage out of each one. This book reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process. For show notes and a  list of resources mentioned in this episode, please visit: https://fiveechelon.com/implementing-cex-customer-employee-experience-strategy-s6ep7/A fractional CMO can help build out a comprehensive marketing strategy and execute targeted campaigns designed to increase awareness and generate demand for your business...without the expense of a full-time hire. The Five Echelon Group - Fractional CMO and strategic marketing advisory services designed for SMBs looking to grow. Learn more at: https://fiveechelon.com

When a customer buys something from your business, it's not the company as a whole that they remember - it's the experience that you've given them. Jason S. Bradshaw tells us about what he learned when he began running his first business at 14, and how you can compete with big corporations without worrying about prices.  Listen to Episode 132 of Small Business Talk for the full details. See omnystudio.com/listener for privacy information.

What's the difference between customer service and customer experience (CX)? 90s – Customer Service 2000s – employee engagement Today – experience management – customers and employees Experiences = memorable What did you learn about CX working at Volkswagen?  How does a manager motivate a team to be more customer centric? Should we recruit for people skills so it's more effortless for a team member to be customer-friendly? Make everybody feel genuinely appreciated. Personalize your customer service. Discover your employees' untapped potential. The Warby Parker eyewear example. ABOUT JASON BRADSHAW Jason Bradshaw is included in the Global Gurus Top 30 list of customer service experts globally.   A Director of Customer Experience at Volkswagen Group Australia, Jason Bradshaw is author of ‘It's All About CEX! The Essential Guide to Customer and Employee Experience'.   Jason is a thought leader in CX (customer experience), EX (employee experience) PX (product experience) and BX (brand experience).   CONTACT: https://www.jasonsbradshaw.com/ https://www.itsallaboutcex.com/ (book website) ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Digital Transformation & Leadership Danny Levy presents a Keynote Presentation from Jason Bradshaw a Customer & Employee Experience Expert, Growth Consultant & Keynote Speaker at The Power of CEX. Jason breaks down how to respond to the ever evolving demands of customers that care about the experience just as much as the product or service. Want to find out more? Get in touch with Jason on LinkedIn here, https://www.linkedin.com/in/jasonsbradshaw/ Are you getting every episode of Digital Transformation & Leadership in your favourite podcast player? You can find us Apple Podcasts and Spotify to subscribe. --- Send in a voice message: https://anchor.fm/danny-levy/message

A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.   https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing Show Notes Organisations thrive or die on the culture they create Introducing new technology solutions - will it help me deliver on my promise to my customer? Old guard vs new guard retail businesses in delivering a premium customer experience  Challenges physical brands face with getting the customer back in-store A sneak peek into the Volkswagen customer experience The relationship between the employee and the customer  The power of doing the 1% everyday Links: It's All About CEX  Atomic Habits James Clear Register for Online Retailer Conference & Expo, 21-22 July 2021 MouthMedia NORASee omnystudio.com/listener for privacy information.

Jason created his first business at fourteen, selling telecommunications and computer equipment in the Australian regional city of Toowoomba. In the lead up to this, he was inspired by books like The Pursuit of Wow! by Tom Peters, which opened his eyes to the power of customer and employee experience. A cornerstone of Jason's career has been an unwavering commitment to improving the lives of customers and employees. During his time in the telecommunications industry, he implemented ideas for improving customer experience in a number of verticals by over 100 percent. In retail and media, his initiatives to improve efficiencies by focusing on customer and employee experience saved tens of millions of dollars in a matter of months and improved employee retention by double digits year on year. Additionally, he has led transformational programs resulting in tens of millions in revenue improvement. Jason has been in the ‘trenches' consistently delivering transformative results – his ultimate passion is helping individuals and organizations, grow and achieve their goals. Part game show, part expert discussion, all Customer Experience. On Experience Points, customer experience thought leaders earn cash for their favorite charity as they answer CX questions and share their expertise on how to fuel exceptional experiences for your customers. Join hosts Joey Coleman and Dan Gingiss for Experience Points, brought to you by Avtex - your end to end CX technology and consulting partner.

Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience] He talks about: · The importance of customer feedback · Setting clear expectations · Explains the biggest roadblocks in delivering great CX The book that has influenced Jason the most in the past year: ✔️ Cult Status: How to Build a Business People Adore: https://amzn.to/3cu8SdE His note all the customer service and CX professionals: “Don’t wait for the Journey Map to be done, start improving today.” JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn Website Connect with Nick BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here. BROUGHT TO YOU BY:

In this episode, I’m really excited to have as my guest, Jason Bradshaw. With experience in everything from telecommunications to government, media and automotive Jason has the depth and breadth of experience to inspire, engage and deliver business growth results as a global thought leader on Customer & Employee Experience. At 14 years old, Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience – even if he didn’t exactly know what it was called at the time. It didn’t matter, because this first foray into entrepreneurship gave him a taste of how to offer customers an experience, not just a product. In 2018, Jason released his first book, “It's All About CEX! The Essential Guide to Customer & Employee Experience”, and it became an Amazon Best Selling Book in 5 Categories and 2 countries. Since that humble start, Jason has transformed the way people interact with organisations across a litany of sectors. He is currently Director of Customer Experience at Volkswagen Group Australia. In our discussion, Jason talked to me about: The 3 lenses of human connection The importance of active listening and listening across industries The experience promises of Volkswagen Australia - Make It Simple; Make It Happen; Make It Personal. Listen to the podcast to learn more. Show Notes and Blog The Podcasts See omnystudio.com/listener for privacy information.

We all know that an organization’s success is the connection between the leader and the people, but in today’s episode, Jason Bradshaw will also highlight the importance of creating a healthy relationship with the customers. Jason is a customer service expert and a best-selling author of the book ‘https://amzn.to/38xjKFR (It’s All About Cex!)’ which focuses on the customer and employee experience across all platforms. He will also talk about crises and how organizations should pivot these to something more fruitful. Let’s jump right in and build a culture of trust in our organization. Things you will learn in this episode: [00:01 - 10:36] Opening Segment I introduce today’s guest, Jason Bradshaw Jason’s background and history Improving customer and employee experience Consistency of experience Strategies around CEX Providing employees with clarity on what success looks like Knowing how to deal with mistakes [10:37 - 17:38] Creating a Culture of Leaders Culture of trust as a culture of leadership Embracing mistakes and not fearing them Setting the right standards for your employees Human connection and genuine care [17:39 - 25:16] Opportunities in the Midst of a Crisis Jason shares a story of when he worked at Target Pivoting the crisis The Pandemic as an opportunity  [25:17 - 30:19] Common Blindspots in Customer and Employee Experience People either don’t ask questions or ask but do nothing with the data Survey fatigue Making a full experience management focus Failing to tell it to somebody else [30:20 - 34:07] Closing Segment Jason’s legacy to the world Burning desire inside leaders to be better in serving their communities How to find more of Jason See links below Final words Tweetable Quotes:  “It’s not about perfection. It's about a constant endeavor towards perfection.” Jason S. Bradshaw “We as leaders need to constantly be aware that the standards we walk past are the standards we accept.” - Jason S. Bradshaw “The easiest customer to sell to is the loyal customer.” - Jason S. Bradshaw Resources Mentioned:  https://amzn.to/38xjKFR (It’s All About CEX!) To connect with Jason, you can visit his website http://www.jasonsbradshaw.com/signup (www.jasonsbradshaw.com/signup) to receive the first 2 chapters of ‘It’s ‘https://www.amazon.com/Its-All-about-CEX-Experience-ebook/dp/B07JBR3Y6L (All About CEX!)’ and for regular newsletter. Guest email: jason@jasonsbradshaw.com, kaitlyn.herzog@interviewvalet.com Did you love the value that we are putting out in the show? LEAVE A REVIEW and tell us what you think about thm/Lincoln-Leadership-Executive-Strategies-Tough/e episode so we can continue on putting out great content just for you! Share this episode and help someone who wants to expand their leadership capacity or click https://podcasts.apple.com/us/podcast/tactical-leadership/id1498567657 (here) to listen to our previous episodes. Tactical Leadership is brought to you by Knight Protection Services. A veteran-owned and operated company, with extensive experience in risk assessment and crime prevention. Find out more by visiting  https://knightprotectionllc.com/ (https://knightprotectionllc.com/) If you want to learn how to build a better business check out my website at https://beatacticalleader.com/ (Beatacticalleade.com). You can connect with us on https://www.linkedin.com/in/zaknight (LinkedIn), https://www.instagram.com/beatacticalleader/ (Instagram), or join https://www.facebook.com/groups/BATLgroup/ (Our BATL Space) and become part of the community.

Jason Bradshaw created his first business at fourteen, selling telecommunications and computer equipment in the Australian city of Toowoomba. With a keen interest in the power of the customer and employee experience, he tested and implemented strategies for improving experiences in a variety of sectors. During his time in the telecommunications industry, he improved the customer experience in a number of verticals by over 100 percent, saved tens of millions of dollars in a matter of months in retail and media, and created tens of millions in revenue improvement through his initiatives. In this episode, Jason shares his thoughts on the fusion of the customer and employee experience, what metrics you should really be looking at to determine the experience your customers are having, and his single best piece of advice for improving that experience. He will also give his insider perspective on where he sees the automobile industry evolving, including whether the dealership model will become a thing of the past. You can find show notes and more information by clicking here: https://bit.ly/3lNUyOU

Jason Bradshaw is the entrepreneur/author of the book IT'S ALL ABOUT CEX, the essential guide to customer and employee experience. At 14 years old, Jason Bradshaw started his own telecommunications and hardware distribution business. It was there he began a lifelong passion for customer experience Our guest today says every crisis is an opportunity to grow. Joining us today is Jason S Bradshaw, from teenage entrepreneur to aglob al thought leader on Customer & Employee Experience delivering business growth. With experience in everything from telecommunications to government, media and automotive Jason has the depth and breadth of experience to inspire, engage and deliver results. In this episode, Audrey, Lee and Jason discuss:  ·      Businesses who ignore COVID-19 are the ones most damaged ·      Tips/New Ways to boost customer engagement BECAUSE of the pandemic ·      Creative ideas to boost revenues " Many managers create a strategy and don't stick with the strategy long enough to let it work.” – Jason Bradshaw DUE TO COVID-19 AND BANDWIDTH ISSUES IN ZOOM, THIS AUDIO RECORDING MAY HAVE SOME DROPOUTS. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.  Connect with Jason Bradshaw www.jasonsbradshaw.com http://linkedin.com/in/jasonsbradshaw/ https://twitter.com/jasonsbradshaw Connect with the hosts of Manage Smarter:  ·         Website: ManageSmarter.com  ·         Twitter: @ManageSmartPod  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/  Learn more about your ad choices. Visit megaphone.fm/adchoices

Albert Fong speaks with Chemistry teacher Jason Bradshaw about going through K-12 in Brampton schools and his atypical school experience, choosing a high school and experiencing tokenism in a specialty program, being constrained to "being Black" or "being smart", his views on streaming Black students into different programs , and the number of Black teachers he's had as a student and how Black representation can matter in education. This episode of "Teachers are Black People Too" was recorded on June 2nd, 2020 --- Send in a voice message: https://anchor.fm/fong-teacher/message

Albert Fong speaks with Mr. Jason Bradshaw, a chemistry and science teacher at the Peel District School Board about teaching chemistry from home, the "smoke bomb story", his "Link Crew" experience, how video games and Netflix helps with coping during the pandemic. Episode was recorded on June 2nd, 2020 --- Send in a voice message: https://anchor.fm/fong-teacher/message

As Jason Bradshaw describes in his book, It’s all about CEX! The Essential Guide to Customer and Employee Experience, in 1994 customer service was the differentiator. In the early 2000s it was engagement. Today is all about customer experience management. Sounds good.  Here’s the problem.  Customer experience is one of those terms that sounds good, everyone knows it’s important, but no one really knows how to define it. It’s too vague.In his book, Jason gives us an excellent framework for measuring customer experience that I understand. And that I can use to design a strategy that I could execute.  Maybe CX is not so vague after all.  A framework for measuring customer experienceHere’s what I learned from Jason about customer experience. You can measure it with three things:  Success: You have to deliver on your promise. If your customer ordered something, the delivery needs to happen on time. If a customer requests to turn on the new module in your software, the new model has to be turned on. You have to deliver. Simple. Of course no company is perfect. Even Amazon deliveries get delayed on occasion. But most of us trust that when we order something on Amazon, it turns up. Effort/Ease: Working with you has to be easy. Navigating your website, signing up, attending QBRs, paying your invoice, etc. Whatever it is, it needs to be as easy for the customer as possible. Think of your QBRs? What much work to you give your customers to get ready for your QBRs? Do you make your customer pull data and create slides? Some people do. Ugh.  Human connection: Make a personal connection with people. Small companies might not be able to compete with the big companies on scale and technology and automation and recommendation engines, but, as Jason describes, small companies can differentiate themselves on human connection.  From my experience as a customer, this works. I’ve shifted much of my purchasing to small, local businesses and re-engaged with running stores and ski shops and the neighborhood cafe. Jason said to me the local ski shop might not be able to compete with the massive sports retailer on price or automation, but they can call you in the fall and say, “Bill, I remember last year you saying you were developing a sore spot on your right foot…let’s get your boots adjusted before the snow falls.”I have received that call from the running store, “You must be running out of trail butter, Bill. I can send you some if you like.” Human connection built in to your business modelIf I may make a connection to another business concept: The Business Model Canvas. Do you work for a software company that has a high touch relationship with customers or is it low touch? It might be both. It also might be intentional.  On the business model canvas, there is a box called “customer relationship.” This section of the canvas is about what type of relationship do you want to have with your customers? You could decide, quite deliberately, to have a “high touch” relationship with customers. This is fine. It is more costly to deliver than a low touch, “Go to our help center” if you want help approach.  But you can do it. Zappos chose that model. You can design that high touch customer relationship into your business model and, in Jason’s words, differentiate yourself on the human connection. More about JasonJason wants to give you two free chapters of his book. It’s a great book. And I learned a lot reading it and discussing it with him. Go to his website here and get your two free chapters: jasonsbradshaw.com/thankyouDo you know who else likes Jason’s book? Jeanne Bliss (Ep 76). She’s been on Helping Sells Radio. She also gave Jason an excellent endorsement about his book: It’s simple: customer experience matters now, more than ever, and in this book, Jason will help you accelerate improvements. Get on the email list at helpingsells.substack.com

Haves or Have nots The most customer centric Company on earth story Why posters on the wall and a new value statement telling the world you care about the customer is worthless How do you get the CFO on board for your cx efforts Commercial Chief customer officer StakeHolder Hierarchy - who comes first -  customer, employee or stakeholder. His answer will surprise you Your company needs a North Star for CX that is meaningful and attainable. Jason is on Linkedin at https://www.linkedin.com/in/jasonsbradshaw/ 

It's a great show this week with some really funny moments on top of the great trivia brought in by Chris in the hosts chair. It's a 3 on 1 with Matthew Woodward, Jason Bradshaw, and Billy Webb taking on Jonathan.  Today's show is sponsored by TriviaCon. You can join Jonathan there in Las Vegas from April 3rd through 5th. Learn more at www.sporcle.com/triviacon --- Send in a voice message: https://anchor.fm/trivial-warfare-trivia/message

It's a great show this week with some really funny moments on top of the great trivia brought in by Chris in the hosts chair. It's a 3 on 1 with Matthew Woodward, Jason Bradshaw, and Billy Webb taking on Jonathan.  Today's show is sponsored by TriviaCon. You can join Jonathan there in Las Vegas from April 3rd through 5th. Learn more at www.sporcle.com/triviacon  

Last year, over 1 million Australians decided to change their jobs. Thisrate of employee churn is actually on the rise. So why are we changing jobs more frequently than ever? And what is it costing business? On this episode of The Experience Effect we talk to the chief customer marketing officer of Volkswagen, Jason Bradshaw about how the experience economy has changed the way we want to work. GUESTS: Jason Bradshaw, chief customer marketing officer of Volkswagen GroupAustraliaHost: Andrew BirminghamSee omnystudio.com/listener for privacy information.

This is Game 3 of Wave 2 of Trivial Warfare Blitz! We're got Brian Harris, Joe Nguyen and Jason Bradshaw going head to head to see who will move on to next week's championship!

It's time for another RE-LIST here on the Top 10, hosted by John Rocha (@therochasays) and Matt Knost (@mattknost), and this time we're bringing you Danny DeVito movies thanks to our patron Ashely Prowles!. Sending in their two lists for the show are Jason Bradshaw and Jake Froemsdorf. The premise is simple for this show, one patron sets the topic and the next 2 patrons submit their lists. We don't add any movies or subtract any. It's your lists, your show, and we'd like to thank you for supporting the show! If you'd like to become a patron head over to patreon.com/thetop10 and join today. Now on to the Re-List...Re Re RE-LIST!!! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

The Top 10 is here to bring you another addition of the Re-List & this time we’re discussing Brad Pitt movies! We'd like to thank our patrons Mitch Brhelle, Jason Bradshaw, & Kevin Hills for supporting the show and participating this week. On the Re-List one fan chooses the topic, the next two select their top 10's of the given category and then we sit down and discuss their selections. We can't add or subtract any movies when creating the master list at the end. It's all them...we may question some choices but we will not take them away. If you'd like to participate in this show or get access to any of our extra content then join us at patreon.com/thetop10 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

This week Sam and Jenny speak with Jason Bradshaw, VW Australia's Chief Customer Officer (LinkedIn Bio). Jason is on to talk customer and employee experience, specifically topics and anecdotes from his recently published book, “It's All About C-E-X.” He shares his CX origin story, starting a business differentiated on the basis of its service when […] The post 167: Guest: Jason Bradshaw, VW Australia's Chief Customer Officer appeared first on The CX Cast ® by Forrester.

Our guest today is Jason Bradshaw, author of It’s All About CEX, and a customer experience expert who has helped a variety of companies grow and even save tens of millions of dollars. Companies ... The post It’s All About CEX: Jason Bradshaw appeared first on Author Hour.

 Shep Hyken sits down with Jason Bradshaw to talk about his new book, It’s All About CEX: The Essential Guide to Customer and Employee Experience. They also discuss the compounding effect of being 1% better, how customers and employees measure success, and how to build a community of champions.  Top Takeaways:If you focus on improving the customer and employee experience just 1% every day, it’s going to compound into an amazing experience for your employees and customers.Every company focuses on the lifetime value of a customer, but Jason says you should also think about the lifetime value of an employee.What costs more, training your employees, only for them to leave, or risking customers interacting with untrained employees?Customers and employees measure their experience across three key pillars:Success: Could they achieve what they wanted toEase: Could they achieve it with the amount of effort or less than what they expectedConnection: The emotional connection an employee feelsYou don’t have to spend 12 months mapping out the customer journey before you start improving the CX. If you just focus on the feedback you already have from customers and employees, you’ll know where you need to start.A leaders job isn't to do everything. It’s to build a community of people who are committed to the common cause. You can’t improve the employee and customer experience by yourself. About: Jason Bradshaw is the Chief Customer Officer at Volkswagon Group Australia. He created his first business at fourteen, selling telecommunications and computer equipment. Jason’s tested and implemented strategies can be found in his new book It’s All About CEX. He reveals how to generate positive experiences for your customers and employees, win their loyalty, and maximize your profits in the process. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jason Bradshaw is the Chief Customer Officer at Volkswagen Group Australia and author of a new book coming out about customer experience called ‘It’s all about CEX!’. He’s an expert at delivering engaging customer experiences across a network of businesses, and in this episode talks about how businesses can connect with customers on a personal level, plus explores what it takes to build trust and deliver a great customer experience during a crisis. Resources mentioned: Amazing Business Radio (podcast), by Shep Hyken It’s all about CEX! (book), by Jason Bradshaw Key takeaways (starts at 33:17): Documenting the principles that describe a great experience in your team. Celebrate when employees go above and beyond. When it gets harder, celebrate harder. Just act to implement a better experience.

In this 2017 Best of the Podcast episode, I revisit my interview with Jason Bradshaw, CCO of Volkswagen Group Australia. We talk about how Jason transformed CX at VW Australia and the extensive hiring process he went through. To find show notes and learn more about the guest, go to customerbliss.com/jason

How can you create the best experiences for your customers? Shep Hyken interviews Jason Bradshaw, the Director of Customer Experience at Volkswagen Group Australia, who believes that you become great by thinking small. First Up: Shep Hyken’s opening comments focus on how you should strive to be number one and deliver the best possible customer service, but your real goal should be ranked in the top tier within your industry. Even the best sports teams don’t win championships every year, but they are still considered to be elite. Do you always pursue what’s best for your customers? What do you do to drive the love of your customers? You need to be number one for whatever they need. Featured Interview: Shep begins his interview by asking Jason Bradshaw about his experiences as a young entrepreneur. Jason explained that he had major disadvantages. First, he was a new start up, and second, he was young – just a teen ager. How did he compensate for these supposed disadvantages? By loving his customers more than anyone else. This fueled his passion for creating the best experience for his customers. Shep and Jason discuss that by creating trust with your customers, you create loyalty And, you do that by delivering a personalized experience that is consistently above average. Jason adds that the small things matter. So, rather than focus on creating big changes you should focus on making smaller changes that are easier to implement. Small things can make a big difference. Top Takeaways: • Your first customer is always your team. Be consistent with them. Empower them so they can achieve what they desire while delivering a consistent experience for your customers. • The key is not in being perfect; the key is to be human. When something doesn’t go perfectly, respond quickly to fix it, improve or to do what you need to do get back on track. • Wow is not about Champaign, caviar, or fireworks. Wow is about connecting with your customer and delivering just a little above their expectations - all the time. • You don’t build customer loyalty by having the cheapest product. You build loyalty by giving an experience that the customer values. • Think Small – If you don’t pay attention to the smallest details, then everything else will unravel. Your customer is looking for consistency and wants an easy experience. • Tenacity - Never give up in your pursuit of delivering the best customer experience possible, one that, at a minimum slightly exceeds your customers’ expectations. About: Jason Bradshaw is the Director of Customer Experience at Volkswagen Group Australia. At just fourteen-years-old, he started his own telecommunications and hardware distribution business. This first foray into entrepreneurship gave him a taste of how to offer customers an experience, not just a product. It was there he began a lifelong passion for customer experience. Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, and your host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Jason Bradshaw is the senior leader for customer experience, the same level as a chief customer Officer for Volkswagen Group Australia. The hiring process for his role was quite thorough, he had to present a proposal for his first 90 days in the role. And importantly he went through a very extensive set of interviews with every level of leadership  he would be working with.

Today Jason Bradshaw continues with his recommendation that today is the day to start moving towards your hopes and dreams with a bias for action. Jason Bradshaw www.60secondswithjb.com www.jasonbradshaw.com.au

In a special Announcement Jason Bradshaw confirms his sponsorship of the 2009 DIVA Awards. Full details available at www.jasonbradshaw.com.au Jason Bradshaw

Today Jason Bradshaw says thank you to Graeme Browning (Aka Mitzi Macintosh) and Ken Davies for their outstanding contributions to the GLBT community. Jason goes on to explain how just 5 cents can make a difference. Jason Bradshaw www.60secondswithjb.com

Jason Bradshaw shares 3 easy tips on what to do when things go wrong. Today's edition is a special 70 second version.

60 Seconds with JB. Jason Bradshaw share's an important tip on how to move forward when you miss out on that job.

An overview of the 60 Seconds with JB regular podcast. Sharing bite sized hints to help you succeed in your career and business. Produced by Jason Bradshaw

60 Seconds with JB - the podcast by Jason Bradshaw with bite sized tips and hints to help build your business or career. Coming soon, visit www.jasonbradshaw.com.au or www.60seconsdwithjb.com