Podcasts about csp certified speaking professional

I'm incredibly excited about today's guest—Sylvie di Giusto—who is a globally recognized expert in personal branding, leadership presence, and first impressions. Sylvie helps professionals and organizations explore how people make decisions about them—and what they can do to influence those decisions effectively. With a background in corporate training and a multicultural career across Europe and the United States, she brings a unique and powerful perspective to leadership development. She is the author of The Image of Leadership and Fair Advantage, and she's worked with some of the world's top organizations, from the U.S. Air Force to Google, McDonald's, and the NBA. Sylvie is also a CSP—Certified Speaking Professional—and a highly sought-after keynote speaker who combines psychology, strategy, and practical tools to help leaders take ownership of their personal brand. In today's conversation, we talk about how to craft a powerful presence, why first impressions matter more than we think, and what it means to lead from the outside in.

What if the expiration date on your current life isn't a dead end—but an invitation to reinvent yourself? In this inspiring, high-energy episode, Anne Bonney chats with Ken Hartley www.kenhartley.com  award-winning speaker, singer, and corporate magician, about his wild and courageous career pivot at 50 years old. After 36 years leading music ministries, Ken walked away from everything stable and familiar to chase a completely different dream—and he didn't just pivot; he pulled a full-on magic trick on his career and life.From secret childhood magic shows to rocking stages as an inspirational illusionist, Ken shares how he turned fear into fuel and rejection into redirection. His story will challenge everything you think you know about leadership, reinvention, and what it really takes to chase a dream at any age. In this episode, you'll discover:Why courage isn't about fearlessness—it's about movement despite the fear How true leaders speak their team's "language" to create belonging and connection (and why outdated leadership styles fail) The human-ness of personal reinvention—and how it can connect you to others If you're standing at a crossroads (or just need a little push to dream bigger), Ken's story is your sign. Press play and prepare to be inspired—and maybe pull a little magic into your own life too.Indiana Jones clip Ken mentions: https://www.youtube.com/watch?v=q-JIfjNnnMAWant more from Ken?www.kenhartley.comwww.linkedin.com/in/ken-hartley/www.facebook.com/kenhartleyspeakingKen Hartley is a CSP® (Certified Speaking Professional) with the National Speakers Association, a Certified Leader with the John Maxwell Team, and a Certified expert in DISC. He is also a recipient of the Merlin Award from the International Magicians Society for "Corporate Inspirational Magician of the Year” for 2024.He exists to empower you see past the illusions of leadership and communication so you can become the authentic leaders others want to follow.

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today: Our host Craig O'Neill welcomes friend and newly minted Certified Speaking Professional - Jimmy Lea to talk about his journey! The NSA Certified Speaking Professional (CSP) designation is a notable achievement that involves many phases of approval. This is a hard earned achievement, which to our knowledge, has never been attained by an individual within the aftermarket before now!You can check out the details of the process here: https://nsaspeaker.org/wp-content/uploads/2024/09/Guide_How-to-Earn-the-CSP_Class-of-2025.Final_.pdfJimmy is a well known and respected speaker in our industry and he has been a lifelong communication enthusiast. Since Craig and Jimmy have been friends for many years, and you'll hear in this episode some reflection of the impressions Craig has had of Jimmy in his early days and many thoughtful questions regarding the process of earning and value of a speaking credential.While our topic focuses a great deal on the CSP process - you'll begin to see how a focus on a skill looks for a true professional and learn some valuable insights into the ‘why' behind any certification.Topics include:Documenting your journeyGaining endorsementsThe value of capturing recordingsVideo submissions Do's/Dont'sMentoringAccepting Failure and FeedbackHow those with a designate safeguard the integrity of the designationRe-application and success!The conclusion of this episode will give our listeners some food-for-thought on the value of credentialing in our industry, which has a tenuous relationship with the topic. Do you need a certification to be a speaker? Not at all. However, certifications DO tell an audience (as they do with a visitor of a repair facility) something about the people they are meeting with. The Word of the Day:Effusiveadjective Expressing feelings of gratitude, pleasure, or approval in an unrestrained or heartfelt manner.Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute's coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comAutoLeap at

Cheryl Knowlton, CSP (Certified Speaking Professional), is a nationally recognized real estate speaker, broker, and compliance expert, with over 25 years of experience in the industry. Known as “The Compliance Queen”, Cheryl is dedicated to helping real estate professionals master the complexities of compliance, risk management mastery and leadership while driving their businesses to new heights. We transform leaders and speakers into master communicators so they can confidently elevate their impact, influence and income. Schedule a discovery call here: Www.cherylknowlton.com/retreats Connect with Cheryl Knowlton:Website: Www.cherylknowlton.com TurnKey Podcast Productions Important Links:Guest to Gold Video Series: www.TurnkeyPodcast.com/gold The Ultimate Podcast Launch Formula- www.TurnkeyPodcast.com/UPLFplusFREE workshop on how to "Be A Great Guest."Free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Ready to earn 6-figures with your podcast? See if you've got what it takes at TurnkeyPodcast.com/quizSales Training for Podcasters: https://podcasts.apple.com/us/podcast/sales-training-for-podcasters/id1540644376Nice Guys on Business: http://www.niceguysonbusiness.com/subscribe/The Turnkey Podcast: https://podcasts.apple.com/us/podcast/turnkey-podcast/id1485077152

Brian Lee is the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference. Brian has been awarded the designation CSP: Certified Speaking Professional by the National Speakers Association and has been inducted into the Canadian Speaking Hall of Fame. With Headquarters in Calgary, Canada, Brian has led his team of training professionals for 40 years, focusing exclusively on healthcare including hospitals and clinics. 34 of their clients have earned regional and national awards for world-class patient experience, employee and physician engagement. Brian has personally trained and consulted over 520+ hospitals and healthcare organizations throughout North America. For two consecutive years, the International Customer Service Association rated Brian, the number-one Customer Service Speaker in the world. Brian is the author of 8 books, including “Keep Your Nurses and Healthcare Professionals for Life™”, “Satisfaction Guaranteed – How to Satisfy Every Customer Every Time™.” He is also the author of the acclaimed “HCAHPS Breakthrough Leadership™ Webinar Series” and Everyone's a Caregiver ® Micro-Webinar System. In the past 39 years, he has traveled 5,000,000 miles to speak 3,840+ times. He has spoken in every state and province in North America, and in 16 countries worldwide. In this session we will discuss:  ·      The Hurdles to deliver a 5-Star Level of Service in Healthcare today ·      Leading from the Top Down and From the Leaders in the Front Line ·      Turning Winners and Grinners into Super Stars ·      Knowing and Helping Employees when to Move Up or Shove Off ·      Remembering Why You Come to Work ·      Realize that everyone brings with them their own beliefs and values ·      I'm guessing there have been a Few Setbacks along the way in 40 Years, for Example o   Financial Setbacks o   People Setbacks o   Covid-19 ·      The Greatest Gift is Giving Back ·      Staying Fit…motivation and weight loss You can reach out to Brian at: brian@customlearning.com

Today, Leslie Zann and I are talking about being fearless through courage. Leslie Zann is a sought-after keynote speaker with a unique talent for helping people overcome their “limiting beliefs” to create positive change in all areas of their lives.  She has presented live to over a hundred thousand people worldwide and helped thousands more through her online courses.  The National Speaker's Association awarded her the highest honor of CSP (Certified Speaking Professional).  Leslie was a spokesperson for KPBS Public Television on air for a decade.  Her latest book is the Amazon #1 Bestseller Outrageous Achievement. She is s currently working on her next book, Inspired Retired. How To Live Your Best Life at Any Age.  Leslie moved to Prescott in 2022 to be closer to her mom. She loves living in Prescott and, when not working, enjoys skeet shooting, hiking, and the local music scene. Learn more about Leslie at lesliezann.com --- Support this podcast: https://podcasters.spotify.com/pod/show/prescottwomanpodcast/support

What would you give for your sales reps to be able to sell during crunch time? When things get tough? If that's you, we have someone you need to hear! We'd like to introduce you to our guest today Paul Reilly. One of the reasons we wanted him on the show is because he recently wrote a book titled, Selling Through Tough Times. He has insights on how to think about the adjustments and approaches you need to sell during tough times. We are always going to go through tough times but there's a way to be successful no matter what.   A professional speaker and sales trainer, Paul is the author of Selling Through Tough Times (McGraw-Hill 2021) and the co-author of Value-Added Selling, fourth edition (McGraw-Hill, 2018). He hosts The Q and A Sales Podcast, where he answers the most pressing questions facing today's sales professionals. Reilly is a long-time faculty member at the University of Innovative Distribution (UID) and holds the CSP (Certified Speaking Professional) designation. After listening to today's episode, visit Paul's website and check out his book where you'll learn the right mental framework and the skills to thrive through the tough times.  

Join us in this episode of Regarding Consciousness as we delve into the fascinating world of synchronicity with renowned author and expert, Dr. Philip Merry. Dr. Merry, whose work centers around understanding the profound connections between events and their meaningful coincidences, sheds light on the nine keys that unlock the mysteries of synchronicity. Prepare to embark on a journey of discovery and insight as we explore the synchronicities that shape our lives.In this interview with Philip, you'll discover:-Philip explains the concept of "synchronicity"...02:48-How Philip wound up getting a PhD in synchronicity, one of the first to ever receive the degree!...07:06-The 9 keys to synchronicity in all phases of life...10:19-Synchronicity illustrated in real time through the purchase of a plane ticket...18:14-It's in the present moment that synchronicity exists...25:03-It's so important to realize that the words we say, our subconscious is listening...30:16-And much more...We extend our gratitude to Dr. Philip Merry for his enlightening insights into the realm of synchronicity. Through his exploration of the nine keys, Dr. Merry has provided us with invaluable tools to navigate the synchronicities that weave through the tapestry of our lives. Join us next time on Regarding Consciousness as we continue to unravel the mysteries of the human experience.Resources mentioned:The 9 Keys of Synchronicity by Philip MerryPhilip's websiteAbout the guest:LinkedInDr Philip Merry is a global leadership and team coach, keynote speaker, trainer and facilitator with over 30 years' experience of executive and team coaching in 63 countries. As well as being an experienced individual and team coach, Philip conducts “Coaching for Leaders” workshops and is a Master Team Coach, having certified over 400 team coaches. With senior management experience in the corporate world Philip is well versed in the process of helping organisations successfully adapt to change. Known for his ability to coach multi-cultural teams and leaders in changing environments, Philip's coaching interventions help individuals and teams find solutions to interpersonal and intercultural issues which are impacting organisations. His clients report that he is skilled at establishing a coaching climate where they feel both challenged and supported to make the mindset and behavioural changes needed. With a PhD in Synchronicity and Leadership Philip helps people understand how head AND heart must be engaged in the coaching process. Philip is a CSP (Certified Speaking Professional) and a GSF (Global Speaking Fellow) one of only 35 people worldwide to earn this award.OptiMatchAre you ready to stop struggling with high churn rates, decreased satisfaction, and financial losses due to poor matches in your business? See how the power of our SaaS algorithm delivers proven increases in satisfaction, higher retention rates, and increased revenue for businesses and marketplaces.OptiMatch is designed to be integrated into your existing recruitment process and used alongside your other tools.Our cutting-edge algorithms facilitate successful matches between employees and employers or customers and practitioners, resulting in proven increased satisfaction, effective sessions, higher retention rates, and increased revenue.Say goodbye to...

Susan Friedmann, CSP (Certified Speaking Professional) is a well-respected niche marketing expert who's on a mission to wipe out sameness and add vitality and differentiation to your author marketing. For over 25 years, through her company, Aviva Publishing, she's coached over 400 non-fiction authors, to use their books to become the recognized trusted authority in their field. The post #199 – Susan Friedmann on How to Turn Your Book into Multiple Streams of Income first appeared on Write Your Book in a Flash Podcast with Dan Janal.

Lori La Bey talks with Dr. Alan Zimmerman, ranked among the top 5% of all speakers worldwide.  He has degrees in Communication and Psychology and is the recipient of the CSP Certified Speaking Professional designation and the CPAE Speaker Hall of Fame. Learn: Three clarifying questions to choose your fights carefully. Six filtering questions. Three things that make someone's behavior unacceptable. Four-part statement to level the behavior and conversation. Six guidelines to ask for what you want. What if none of the above works? Equation - Reinforced Responses Reoccur   Watch the Video Interview https://youtu.be/-R69SFOVOa4   Listen and Subscribe to Alzheimer's Speaks on Spotify https://open.spotify.com/show/255okRnEgfCUqXq1NWcrT3   Listen to Our Other Shows https://omny.fm/shows/alzheimer-s-speaks   Contact Dr. Alan Zimmerman Website www.DrZimmerman.com Email  Alan@DrZimmerman.com Telephone +1-800-621-7881 LinkedIn   www.linkedin.com/in/dralanzimmerman  Twitter    www.Twitter.com/dralanzimmerman    Contact Lori La Bey with questions or branding needs at www.AlzheimersSpeaks.com Alzheimer's Speaks Radio - Shifting dementia care from crisis to comfort around the world one episode at a time by raising all voices and delivering sound news, not just sound bites since 2011Support this Show: https://alzheimersspeaks.com/donate-now/See omnystudio.com/listener for privacy information.

Diane DiResta, CSP (Certified Speaking Professional), is Founder and CEO of DiResta Communications, Inc., a New York City consultancy serving business leaders who deliver high stakes presentations— whether one-to-one, in front of a crowd or from an electronic platform.   DiResta is the author of Knockout Presentations: How to Deliver Your Message with Power, Punch, and Pizzazz, an Amazon.com category best-seller and has spoken on 4 continents. She has been featured on CNN, and quoted in the NY Times, Wall Street Journal, London Guardian, and Investors Business Daily and Bloomberg radio.

Sunjay Nath is an internationally renowned speaker who travels globally, sharing insights on leadership and performance. As a speaker, in 2005, Sunjay became the youngest Canadian and third youngest in the world to earn his CSP (Certified Speaking Professional) and in 2018 Sunjay was inducted in the Canadian Speakers Hall of Fame. He started an international speaking business at 19 years of age; he wasn't even old enough to rent a car. He is the author of several books including The 10-80-10 Principle. Sunjay holds an undergraduate degree in Mathematical Engineering and a Master's in Business Administration. He is best known for his trademark, “The 10-80-10 Principle” which is a framework that helps individuals and teams improve performance. This methodology combines best practices with small wins to help empower audiences to reach their stretch goals. Learn more about your ad choices. Visit megaphone.fm/adchoices

Barbara Khozam is known around the world for her impactful, high-energy delivery, outrageous wit, and ability to connect with her audience.Barbara has spoken more than 1,700 times to more than 75,000 people in 12 countries about customer service, leadership, motivation, and communication.In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker's Association. Barbara is one of only three women in the world to have achieved BOTH this designation as well as the Toastmaster Accredited Speaker designation.In 2021, Barbara achieved the Certified Patient Experience Professional (CPXP) designation. The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination. In this episode Carl White and Barbara Khozam discuss:Why getting reviews, and new reviews, is importantWays to make getting reviews on a daily basis systematized and easy Want to be a guest on PracticeCare?Have an experience with a business issue you think others will benefit from? Come on PracticeCare and tell the world! Here's the link where you can get the process started.Affiliate PromotionWe're fans of Constant Contact for email campaigns, newsletters, and emails. We use it with our clients. What we like:Very easy to useVery flexibleEasy to find supportHIPAA compliant Get 30% off for the 1st 3 months if you sign up using our partner link. We do receive a commission when you use our link. Constant Contact offers additional prepayment discounts you can choose: 10% off per month for your first 6 months, or 15% off for the year. If you prepay, your discount stacks on top of the 30% discount for the 1st 3 months. Connect with Barbara Khozamhttps://barbarakhozam.com/Facebook: /barbarakhozamLinkedIn: /barbarakhozam/ Connect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg 

In this episode of Money Tales, our guest is Izzy Gesell. Izzy is a former special education teacher, restaurant owner and stand-up comedian. He knows some great money jokes. Here are a few he shared with us: Why did the robber take a bath before he stole from the bank? He wanted to make a clean getaway. Why can't you borrow money from a leprechaun? Because they're always a little short. Why is money called dough? Because we all knead it. Years ago, someone Izzy knew approached him about buying a deli. The person described it as a goldmine. Izzy thought to himself, “I've eaten deli food all my life. How hard could it be?” Izzy quickly learned that all mines have shafts. Unfortunately, the deli didn't make it. As Izzy tells us, he walked away from this business experience with important money insights and takeaways. Today, Izzy is an “organizational alchemist” who helps people navigate their internal logjams and emerge more confident, spontaneous and effective. Through keynotes, workshops and coaching sessions, Izzy delivers meaningful material in an enjoyable way. His unique approach to personal and organizational development is rooted at the intersection of improv, facilitation and coaching. Among the first to use improv theater concepts as tools for personal and organizational learning, Izzy is the author of “Playing Along: Group Learning Activities Borrowed from Improvisation Theater,” “Instructional Moments: Facilitating with Applied Improv,” “The Resilient Caregiver: A Path to Managing Stress & Change Through Humor & Play” & a coauthor of “Humor Me: America's Funniest Humorists on the Power of Laughter”. Izzy's video course for LinkedIn Learning, “Leading with Applied Improv,” was their first on the topic and their first shot as a live-action workshop. His other LinkedIn courses are “Humor in the Workplace” and “Building Your Team.” Izzy has earned the CSP (Certified Speaking Professional) designation from National Speakers Association. Less than 15% of NSA 4,000 members are CSPs. Izzy also has a BA in Psychology, an MS in Education and a P…. that's 1/3 of a PhD.

In this episode of Money Tales, our guest is Izzy Gesell. Izzy is a former special education teacher, restaurant owner and stand-up comedian. He knows some great money jokes. Here are a few he shared with us: Why did the robber take a bath before he stole from the bank? He wanted to make a clean getaway. Why can't you borrow money from a leprechaun? Because they're always a little short. Why is money called dough? Because we all knead it. Years ago, someone Izzy knew approached him about buying a deli. The person described it as a goldmine. Izzy thought to himself, “I've eaten deli food all my life. How hard could it be?” Izzy quickly learned that all mines have shafts. Unfortunately, the deli didn't make it. As Izzy tells us, he walked away from this business experience with important money insights and takeaways. Today, Izzy is an “organizational alchemist” who helps people navigate their internal logjams and emerge more confident, spontaneous and effective. Through keynotes, workshops and coaching sessions, Izzy delivers meaningful material in an enjoyable way. His unique approach to personal and organizational development is rooted at the intersection of improv, facilitation and coaching. Among the first to use improv theater concepts as tools for personal and organizational learning, Izzy is the author of “Playing Along: Group Learning Activities Borrowed from Improvisation Theater,” “Instructional Moments: Facilitating with Applied Improv,” “The Resilient Caregiver: A Path to Managing Stress & Change Through Humor & Play” & a coauthor of “Humor Me: America's Funniest Humorists on the Power of Laughter”. Izzy's video course for LinkedIn Learning, “Leading with Applied Improv,” was their first on the topic and their first shot as a live-action workshop. His other LinkedIn courses are “Humor in the Workplace” and “Building Your Team.” Izzy has earned the CSP (Certified Speaking Professional) designation from National Speakers Association. Less than 15% of NSA 4,000 members are CSPs. Izzy also has a BA in Psychology, an MS in Education and a P…. that's 1/3 of a PhD. Learn more about Money Tale$ > Subscribe to the podcast Recent episodes See all episodes > Form CRS Form ADV Terms of Use Privacy Rights and Policies

Ed Rigsbee is a Collaboration Architect, Nonprofit CEO, Virtual Communities Leader, Member ROI Valuation Research, Keynote Speaker, author of 5 books (Topics: Strategic Alliance Development & Membership Growth) When did you start your professional speaking career? Tell me about the Association & Society Speaker Community Tell me about Cigar PEG Philanthropy through fun Future projects?Ed Rigsbee Ed Rigsbee Ed Rigsbee, (CSP) Certified Speaking Professional, (CAE) Certified Association Executive, is the ROI Guy. He is obsessed with helping individuals and organizations to both receive and give more return on investment (ROI) in everything that they do. He will help your organization to elevate your business relationships from ordinary to extraordinary; in service, results and profitability. Ed is the originator of the “Member ROI Valuation Process” and term, “Member ROI-Centric Organization.” Ed is the President of Rigsbee Enterprises, Inc., established in 1981. He is recognized internationally for his expertise in the areas of non-profit organization member recruitment/retention and strategic alliance development/implementation, and has authored 5 books. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Guest: Paul Reilly Guest Bio: With over fifteen years of B2B selling experience, Paul Reilly is a salesperson at heart. He cut his teeth in the commoditized propane industry—a notoriously price-sensitive and competitive market. He also sold tools and fasteners for the Hilti organization and was inducted into Hilti's $3M Sales Club in 2011. He attributes his success to his belief in the Value-Added message. A professional speaker and sales trainer, Paul is the author of Selling Through Tough Times (McGraw-Hill 2021) and the co-author of Value-Added Selling, fourth edition (McGraw-Hill, 2018). He hosts The Q and A Sales Podcast, where he answers the most pressing questions facing today's sales professionals. Reilly is a long-time faculty member at the University of Innovative Distribution (UID) and holds the CSP (Certified Speaking Professional) designation.   Guest Links: https://www.toughtimer.com/book   Books: Value-Added Selling, Fourth Edition: How to Sell More Profitably, Confidently, and Professionally by Competing on Value—Not Price: How to Sell More Profitably, ... by Competing on Value--Not Price Selling Through Tough Times: Grow Your Profits and Mental Resilience Through any Downturn     About Salesology®: Conversations with Sales Leaders Download your free gift, The Salesology® Vault. The vault is packed full of free gifts from sales leaders, sales experts, marketing gurus and revenue generation experts.  Download your free gift, 81 Tools to Grow Your Sales & Your Business Faster, More Easily & More Profitably. Save hours of work tracking down the right prospecting and sales resources and/or digital tools that every business owner and salesperson needs. Watch the demo of the Salesology® Prospecting Method, A Simple, 3-Step Method That, On Average, Increases Qualified Appointments & Sales By 73%. If you are a business owner or sales manager with an under-performing sales team, let's talk. Click here to schedule a time. Please, subscribe to Salesology®: Conversations with Sales Leaders so that you don't miss a single episode, and while you're at it, won't you take a moment to write a short review and rate our show? It would be greatly appreciated! To learn more about our previous guests, listen to past episodes, and get to know your host, go to https://podcast.gosalesology.com/ and connect on LinkedIn and follow us on Facebook and Twitter and checkout our website at http://www.gosalesology.com

Brian Lee, Certified Speaking Professional and healthcare guru, sits down to talk about what is missing in American (and Canadian) healthcare. In this week's personal and in-depth interview, Marcus and Brian spend some time reminiscing before they talk shop and how to nature compassionate healthcare communication. Brian shares an incredible act of compassion he felt from a wildly unlikely source. The two dig a bit into what the current state of healthcare looks like and what they think it will look like in the future.Key topics:00:00 – Introductions01:27 – Marcus mixes things up and shoots his rapid-fire questions early.04:40 – Brian is asked how he got into healthcare and became a professional speaker.10:25 – The topic of interpersonal relationships come up and how it affect the healthcare world and the individual care giver. 15:00 – The two start to talk about culture and changing culture. Culture is what has become collectively acceptable. 20:15 – Brian talks about a time someone was there for him and a time he witnessed compassion. 25:25 – Marcus asks what healthcare admin/leaders can do to help fix the modern healthcare system.32:40 – Marcus asks a few personal questions of Brian. Brian would like to leave the message “Be Curious.”  40:11 – Thank you and conclusions! Resources for you: Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/ Connect with Brian Lee on LinkedIn: https://www.linkedin.com/in/brianleecsp/ Learn more about Custom Learning Systems: https://www.customlearning.com/Learn more about Marcus' Books: https://marcusengel.com/store/ Subscribe to the podcast through Apple: https://bit.ly/MarcusEngelPodcast Subscribe to the podcast through Spotify: https://bit.ly/Spotify-MarcusEngelPodcast More About Brian Lee:1. Brian Lee is the founder and CEO of Custom Learning Systems Group and the Healthcare Service Excellence Conference.2. Brian has been awarded the designation CSP: Certified Speaking Professional by the National Speakers Association.3. Brian has been inducted into the Canadian Speaking Hall of Fame.4. With Headquarters in Calgary, Canada, Brian has led his team of training professionals for 38 years, focused exclusively on hospitals and healthcare.5. 34 of their clients have earned regional and national awards for world-class patient experience, employee and physician engagement.6. In the past 26 years, Brian has personally trained and consulted over 270+ Critical Access Hospitals throughout the nation7. For two consecutive years, the International Customer Service Association rated Brian, the number-one Customer Service Speaker in the world.Date: 1/9/2023Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 84 – Brian Lee, CSP - Creating Patient Relationship Experts

The theme this episode is Presentation Intelligence® for powerful presenting and leadership communication with Dr Paula Smith who says, “Presenting opens the doors to possibilities because you're more visible when you say yes to more presentations, which are opportunities to showcase your expertise and who you are as a professional. It opens up career opportunities for you.” Watch the video version here: https://www.youtube.com/watch?v=QHGS0w_zGGc&t=124s Dynamic, inspiring, passionate, describes today's guest, Dr Paula Smith, professional speaker and CSP (Certified Speaking Professional), 3-time author and leading expert in powerful presenting based in Perth Australia. Highlights: Q. Any tips on how to open? A. Opening is a biggie. The typical opening is “Hello everyone. My name is Paula and welcome to this presentation.” Probably 95% of the presentations open just like that. If you learn nothing else on this podcast, don't open a presentation like that. We want to give the audience what they don't expect. The opening is what we call a power moment. === Q. You don't still see people thinking it's okay to turn around and read the words off a slide do you? A. I see it every day every day and do you know why? It's because nobody was born with these skills. Sometimes they've been asked to present at a conference or are put into a General Manager or CEO role. They come to me terrified, and I ask, ‘What type of training have you had in this? And they say, “None.” What other job would you do out there with no training? ABOUT DR PAULA SMITH To contact Dr Paula Smith and download Dr Paula Smith's rules about PowerPoint slides go to: https://www.paulasmith.com.au/ ABOUT HOST, NINA SUNDAY CSP Nina's catchphrase is: 'Workplace culture hides in plain sight. Is yours flourishing?' Invite Nina Sunday CSP and Certified Virtual Presenter as a speaker for your conference, virtually or in-person, on Positive Workplace Culture and Co-creating Team Working Agreements. Contact: nina@ninasunday.com or info@brainpowertraining.com.au Visit https://ninasunday.com or https://www.brainpowertraining.com.au/ As Founder/Owner of Brainpower Training Pty Ltd you can arrange for Nina or one of her Facilitators Australia-wide to deliver a face-to-face customised program on Communication, Productivity, Leadership or Teamwork. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading people. Learn more about your ad choices. Visit megaphone.fm/adchoices

Authenticity and Keeping it Human are the Keys to Good Events Today (ft. Shawna Suckow, Founder, SPIN (Senior Planners Industry Network)OPENING QUOTE:“The pandemic removed our filter, we don't have time for BS, we don't have time for lack of authenticity, we don't have time for polished over professionalism, just be a human. We're exhausted; just tell us how it's going to be, and we'll do it.  We want to have distractions and fun along the way, it can't be all business. That's reflected in the meetings that we need to plan as well, it can't be all business. We are so hungry for human connection, and we don't get that sitting and listening to the speakers; on one the one hand, I'm a speaker, but also, I want my attendees to be energized and interested and engaged, and so it's a balance that has to happen. The meeting planner has so much power to control that outcome that maybe wasn't there before, and now I think people are really ready to hear it. Whereas before, the committee or board would before say we have to cram as much education into this conference as possible. Now they are realizing they have humans in those seats, and they need more than that; they need to be stimulated to have this conversation in the hallway after the speaker and have the energy to come back in for the next speaker, being an engaged and interested audience.”-Shawna SuckowSUMMARY:This week, we hear from a leader in the events industry on authenticity, how to engage audiences, and how to feed event attendees that are hungry for human connections. It's all here on No More Bad Events.GUEST BIO:Shawna Suckow, CSP (Certified Speaking Professional), CVP (Certified Virtual Presenter), is a speaker with some serious knowledge of the customer mindset. She spent 20 years as a corporate buyer in hospitality and tourism, observing marketing departments and their target customers. She is also the founder of SPIN (Senior Planners Industry Network.FOLLOW:Follow Shawna Suckow:LinkedInFollow Scott Bloom:WebsiteLinkedInYouTubeVimeoFollow eSpeakers:LinkedInABOUT NO MORE BAD EVENTS:Brought to you by eSpeakers and hosted by professional emcee, host, and keynote speaker Scott Bloom, No More Bad Events is where you'll hear from some of the top names in the event and speaking industry about what goes on behind the scenes at the world's most perfectly executed conferences, meetings, and more. Get ready to learn the secrets and strategies to help anyone in the event industry reach their goal of putting on nothing less than world-class events. Learn more at: nomorebadevents.comABOUT THE HOST:A veteran comedian and television personality who has built a reputation as the go-to choice for business humor, Scott has hosted hundreds of events over two decades for big and small organizations alike. Scott has also hosted his own weekly VH1 series and recently co-hosted a national simulcast of the Grammy Awards from the Palace Theater.As the son of a successful salesman, he was exposed to the principles of building a business at an early age. As a comedian, Scott cut his teeth at renowned improv and comedy clubs. And as a self-taught student of psychology, he's explored what makes people tick and has written a book (albeit a farce) on how to get through life. He's uniquely positioned to deliver significant notes on connecting people and making business seriously funny. And who doesn't like to laugh? Learn more about Scott: scottbloomconnects.comPRODUCED BY eSpeakers:When the perfect speaker is in front of the right audience, a kind of magic happens where organizations and individuals improve in substantial, long-term ways. eSpeakers exists to make this happen more often. eSpeakers is where the speaking industry does business on the web. Speakers, speaker managers, associations, and bureaus use our tools to organize, promote and grow successful businesses. Event organizers think of eSpeakers first when they want to hire speakers for their meetings or events.The eSpeakers Marketplace technology lets us and our partner directories help meeting professionals all over the world connect directly with speakers for great engagements. Thousands of successful speakers, trainers, and coaches use eSpeakers to build their businesses and manage their calendars. Thousands of event organizers use our directories every day to find and hire speakers. Our tools are built for speakers, by speakers, to do things that only purpose-built systems can.Learn more at: eSpeakers.comSHOW CREDITS:Scott Bloom: Host | scottbloomconnects.comJoe Heaps: eSpeakers | jheaps@eSpeakers.com

Join the Indie Books family of speakers and authors for a roundtable discussion of how to have more impact and influence. This week we are joined by Darren LaCroix & Mark Brown to discuss "How To Deliver Unforgettable Presentations". Darren LaCroix and Mark Brown, along with Hall of Fame Speaker Patricia Fripp, are coauthors of the book Deliver Unforgettable Presentations: How To Speak To Be Remembered And Repeated In-Person, Online And Onstage. LaCroix and Brown are both past Toastmasters World Champions of Public Speaking. They are the cohosts of the Unforgettable Presentations podcast. Through their live workshops and StageTimeUniversity.com, they help good presenters become unforgettable. LaCroix is currently the only speaker in the world who is a CSP (Certified Speaking Professional), an AS (Accredited Speaker), and a World Champion of Public Speaking. Despite this, LaCroix always reminds people, “The letters after your name are not as important as the professional you become in the process.” Please visit our website to learn more https://indiebooksintl.com Marketing With A Book Podcast Episode 82 Recorded 9/13/2022

What would you give for your sales reps to be able to sell during crunch time? When things get tough? If that's you, we have someone you need to hear! We'd like to introduce you to our guest today Paul Reilly. One of the reasons we wanted him on the show is because he recently wrote a book titled, Selling Through Tough Times. He has insights on how to think about the adjustments and approaches you need to sell during tough times. We are always going to go through tough times but there's a way to be successful no matter what. A professional speaker and sales trainer, Paul is the author of Selling Through Tough Times (McGraw-Hill 2021) and the co-author of Value-Added Selling, fourth edition (McGraw-Hill, 2018). He hosts The Q and A Sales Podcast, where he answers the most pressing questions facing today's sales professionals. Reilly is a long-time faculty member at the University of Innovative Distribution (UID) and holds the CSP (Certified Speaking Professional) designation.

As the founder of Barbara Khozam Speaking and Consulting, Barbara is an award-winning international speaker and trainer specializing in customer service and the patient experience. Barbara has delivered over 1700 presentations to 75,000 people in twelve countries. Her audiences include employees of Kaiser, United Healthcare, and the FBI to name a few. She's known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals. Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker's Association. Barbara is one of only three women in the world to have achieved BOTH this destination as well as the Toastmaster Accredited Speaker designation. https://barbarakhozam.com/ https://www.facebook.com/barbarakhozam https://www.linkedin.com/in/barbarakhozam/

On episode 376 of The Nurse Keith Show nursing and healthcare career podcast, Keith interviews Donna Cardillo, MA, RN, CSP, FAAN regarding the 3rd edition of her seminal book, Your First Year as a Nurse: Making the Transition from Total Novice to Successful Professional. As one of Keith's greatest nurse heroes and mentors, Donna — also known as "The Inspiration Nurse" — talks about the success of the book to date, what new chapters were added and why, and the state of the nursing job market. Join Keith and Donna for a fun and informative conversation between two of America's most trusted nurse career gurus. Donna Cardillo, MA, RN, CSP (Certified Speaking Professional), FAAN (Fellow in the American Academy of Nursing) is a powerhouse of energy, wisdom, humor, and solid content and has been referred to as a positive force of nature who lights a path for others to follow. Donna travels the world helping individuals to be happy in their lives and careers and to reach their full potential. She does that as a keynote speaker, retreat and seminar leader, columnist, author, and cut-up. Her accomplished career combines over 25 years of clinical, managerial and business experience, not to mention her stint as a professional singer! Donna's clinical experience includes emergency and psychiatric nursing. Ms. Cardillo is author of the award-winning book Falling Together: How to Find Balance, Joy, and Meaningful Change When Your Life Seems to Be Falling Apart.  She is also the author of Your First Year as a Nurse: Making the Transition from Total Novice to Successful Professional 2nd ed., The ULTIMATE Career Guide for Nurses: Practical Advice for Thriving at Every Stage of Your Career 2nd ed., and A Day Book for Beginning Nurses. Connect with Donna Cardillo: DonnaCardillo.com Facebook Instagram Twitter LinkedIn Nurse Keith is a holistic career coach for nurses, professional podcaster, published author, award-winning blogger, inspiring keynote speaker, and successful nurse entrepreneur.  The Nurse Keith Show is a proud member of The Health Podcast Network, one of the largest and fastest-growing collections of authoritative, high-quality podcasts taking on the tough topics in health and care with empathy, expertise, and a commitment to excellence. This episode is sponsored by Picmonic,com, and TrueLearn.com, where nursing students can prepare for the NCLEX licensing exam by accessing TrueLearn's hundreds of questions written by content experts and mapped to the NCLEX-RN Blueprint, as well as Picmonic's memorable stories, characters, and mnemonics that assist in memorization and learning the tough topics. Check out Picmonic.com and TrueLearn.com and use discount code NURSEKEITH for 20% off of either or both services! Connect with Nurse Keith: NurseKeith.com Facebook Twitter.com Instagram LinkedIn

Elain Froese,  CSP (Certified Speaking Professional) and Award-winning Author & Coach, recipient of the 2018 Wilson Loree Award for Excellence in Farm Management joins Kyle, James and Cole on this episode to talk about working with family, managing personalities, and mental health in farming.Folks can get free gifts at https://elainefroese.com/farm-family-coach/Mental Health First aid is at www.mhfa.caThe link for LARA Webinar on March 15 is https://laraonline.ca/event/finding-fairness-in-farm-transitions/The link for Farming's In Law Factor on March 26 is https://www.iowafarmerswife.com/eventsFolks can book time for a discovery call after they go to my contact page. https://elainefroese.com/contact/

Welcome, 7 Hatters! In this episode, we speak with Patricia Fripp and dive deep into hat numbers 1, 3 and 4, the soul, servant, and the entrepreneur, as we brush up on our Frippicisms and learn how to present on the big stage.Patricia is a true presentation skills expert, a Hall of Fame award-winning speaker, a world-class sales trainer, and one of the most in-demand executive speech coaches. For over 30 years, she has focused on how professionals from all industries can communicate their ideas more effectively.Meetings and Conventions magazine named her "One of the 10 most electrifying speakers in North America." Kiplinger's Personal Finance wrote that learning presentation skills from Patricia Fripp is one of the best ways to invest in your success.Patricia was the first female president of the National Speakers Association. She has won or been awarded the CPAE Hall of Fame, CSP Certified Speaking Professional, and the Cavett Award, which is compared to the Oscar in speaking.She is the author of two books and co-author of three others.and in 2019, she was named one of the Top 25 Women in Sales and Top 30 Coaching Gurus. WOW... let's talk about an incredible career. Patricia states that "it doesn't matter how good you are. The world has to know it ".... so let's find out the ways to discover your voice by welcoming Patricia to the 7 hats... -------------------------Visit https://www.the7hats.com/ for more information and more shows.Patricia's Website: https://www.frippvt.com/Patricia on LinkedIn: https://www.linkedin.com/in/executivespeechcoach/My Bio & Links: https://sleek.bio/yuvalselikSUBSCRIBE AND REVIEW...Want to be the first to know when new episodes are released? Please subscribe and leave a review!Subscribes and podcasts reviews are pretty darn important to iTunes, and the more reviews we receive, the more likely we'll be able to get The 7 Hats message in front of more people (It's all about the iTunes algorithms)I'd be extremely grateful if you left a review letting me know your favorite part of the show or episode :)

In true slumdog millionaire style, growing up in India, Sreedhar Bevara, went from street vendor to waiter, from milk delivery boy to door-to-door salesperson, until, inspired by his brother, he found the aspiration for education, gaining his MBA and rising to become General Manager of Panasonic Corporation in Dubai. Author of two books, “Moment of Signal” (2018)  and “The Roaring Lambs: A Fable About Finding the Leader In You”, (2021) Sreedhar Bevara is a real life study on how embracing your moments of signals can help you realize your full leadership potential. Passionate about “finding the leader within us”, Sreedhar presents to audiences on this topic.  Contact: https://www.bmrinnovations.com sbevara@bmrinnovations.com ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators nationawide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

THANK YOU for all of the love! The response to our publishing Charles Handy's conversation with Aidan McCullen, host of The Innovation Show podcast, has been astounding. The most listens in the first week than any other Manage Self, Lead Others episode to date. I love it, and I'm thrilled you do too. This episode is part 2, the second half of the conversation with Charles Handy, one of the most widely-known and influential thinkers on management, where Charles Handy shares his ·      model of the Shamrock organisation ·      the citizen organisation concept ·      how efficiency can be the curse of effectiveness ·      the donut principle ·      how individuals have negative power to stop things ·      the white stone story ·      importance of curiosity, boredom and itchiness ·      Aristotle's theory of Eudaimonia or active happiness   A former professor at the London Business School, Charles Handy authored many books, with his most recent book titled The Second Curve.   A big shoutout to Aidan McCullen, who kindly gave us permission to publish his interview from last year. Now it's over to Aidan McCullen speaking with Charles Handy. Enjoy. This is Part 2 (32 minutes). Previous episode was Part 1 To listen to more episodes from Aidan McCullen's superb podcast, The Innovation Show, go to: https://theinnovationshow.io/episodes/ ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention', Contact: admin@theinnovationshow.io https://theinnovationshow.io/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators nationawide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this special edition of Manage Self, Lead Others we bring you a bonus - a conversation with one of the giants of management thinking, Charles Handy from Aidan McCullen's Innovation Show podcast, episode #196, Aidan was fortunate to spend an evening with Charles Handy at his home in London.  So many gems in this conversation - don't make a category error of turning efficiency into purpose, curiosity as the start of creativity and the difference between Managers (in charge of things) and Leaders (in charge of people) - intermixed with stories e.g. the road to Davy's Bar and why read Antigone by Sophocles. This is Part 1 (39 minutes). Next episode is Part 2. To listen to more episodes from Aidan McCullen's superb podcast, The Innovation Show, go to: https://theinnovationshow.io/episodes/ ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention', Contact: admin@theinnovationshow.io https://theinnovationshow.io/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Avoiding the “Yes but . . .” trap is the theme of today's episode with communication expert, Avish Parashar, author of, "Say 'Yes, And!': 2 Little Words That Will Transform Your Career, Organization, and Life!" This conversation helps to figure out where you have been saying, “Yes, but . . .” and how you can transform your results by switching to “Yes, and . . .”  ABOUT AVISH PARASHAR Avish Parashar fell so much in love with improv – improvisational theatre or comedy on the spot – while studying for his Bachelor Degree in computer science at University of Pennsylvania, that after graduating, apart from working as a computer programmer in Chase Manhattan bank for a time, he formed Polywumpus Improv Comedy, performing around Philadelphia for years. Avish progressed to speaking and workplace training, using improv comedy as a tool to teach business skills of creativity, innovation and adaptability. A past chapter President of National Speakers Association, Avish is author of 2 books, "Improvise to Success!" and "Say Yes And!”. Contact: https://avishparashar.com/ Email: avish@avishparashar.com ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Invite Nina Sunday to Speak, Train or Facilitate Interactive Learning Experiences, live online for any timezone or face-to-face Australia. Founder of training company, Brainpower Training Pty Ltd, she leads a team of Facilitators delivering workplace training Australia-wide. Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', and with a Bachelor of Arts, Diploma in Education plus a career spanning education, sales and television, Nina is recognized by her corporate clients as the 'workplace maven' because of her team's ability to help people quickly develop breakthrough solutions Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter).   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally, or in-person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, entrepreneur, author and educator who teaches and advocates the importance of developing trust, healthy relationships and collaboration in the workplace. She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is respected as a "no fluff" and "rich content" speaker who delivers tangible tools to step into action immediately. Delivering her programs in person and virtually (she is a Certified Virtual Presenter through eSpeakers), she brings results and facilitates change. She is also Executive Producer of an animated that inspires conversation and awareness of mental health. The film has an all-star cast which includes Michael J. Fox, Catherine O'Hara, Jeremy Renner, Kim Basinger, Martin Short, Eugene Levi, and many others. This non profit production launches in September - you can watch a short overview of the film here: https://youtu.be/hw7YwU0pjY0This former Correctional Officer (yup! She worked in jails) and Corporate Dispute Resolution Expert now travels the world teaching the principles of collaboration, communication/conflict resolution and resilience. She also has an extensive background facilitating process to help collaborations and workplace/team relationships when they go sideways. As a former mediator she has helped facilitate some of the most complex collaborations and partnership arrangements. She has also been called to several communities that have experienced disasters to help with the rebuilding resilience and recovery processes.Her corporate clients have included all 3 levels of government, oil and gas sector, trade associations and companies (health, nursing, engineering, safety, and more), technology businesses, human resources, community partnership departments, educational institutions, police/fire and rescue, non profit organizations and everything in between. She has presented to more than 400,000 people worldwide. Her extensive background in the corporate, small business and non profit worlds, her past role as a contract negotiation specialist for government, and a business owner, she has an interesting perspective of being on all sides of the collaboration table. She has owned several businesses over the past 23 years.She has a Master's Degree in Conflict Management & Analysis is a bestselling author (of 5 books & featured in 6 others), and CSP™ Certified Speaking Professional. Charmaine has been featured in renowned publications such as Inc., Occupational Health & Safety Magazine, and many others, as well as having appeared as a guest on numerous TV and Radio Programs. She is an Executive Producer of an animated film which will be released in late 2021.You will find more than 100 references from past clients and workshop attendees on Charmaine's LinkedIn Profile: https://www.linkedin.com/in/charmainehammondwww.charmainehammond.com https://twitter.com/hammondgroupbiz https://www.facebook.com/CharmaineHammondSpeaker/ Topics I Can Discuss:. If you want to discuss the Back Home Again Film, I will provide you with more information on the film and a set of great questions.

Sheryl Lynn is founder of JOYELY Studios, the Chair of Joy™ methodology and the program, JOY is Serious Business™ for corporations. The more we focus and prioritize joy and the more social issues we can resolve. How we create a framework for everyone to discover that joy is within and always accessible, has been Sheryl's lifelong work. Contact: https://joyely.com/ Register now! Dec 6-10, 2021: https://joyely.com/global-joy-symposium/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Cynthia Zhai is coach and founder of Powerful Executive Voice. Over the past 10 years, she has worked with professionals from 46 countries across 6 continents, supporting them to speak with a voice that reflects their inner power. She's spoken in 18 countries across 5 continents and was awarded one of the highest designations in the speaking industry, CSP (Certified Speaking Professional), earned by only 12% of speakers worldwide. Cynthia was also the first woman in Singapore to be accredited by International Enneagram Association.Cynthia was born and raised in China. Even though English was one of her majors and despite being an exchange student in the U.S., many people doubted that she could do voice training and coaching. She was rejected again and again by those she approached about partnering, yet she didn't allow that to discourage her. For the past 10 years, Cynthia has found much fulfillment helping her clients develop their full potential as speakers. She's also the author of Influence Through Voice published by McGraw Hill. She's done a TedX talk on the Transformative Power of Your Voice and spoken on international stages in Europe, the U.S.Cynthia is a voice coach, professional speaker (CSP), and best-selling author of Influence Through Voice published by McGraw Hill. She's also a TEDx speaker.Cynthia has helped clients from 46 countries across 6 continents with their voices to speak with impact and conviction, engages and inspires people to embrace change and take action. Cynthia has been a professional speaker and coach for the past 18 years and her engagement spans 5 continents in 18 countries and regions such as USA, Finland, The Netherlands, Portugal, Spain, Argentina, Egypt, Singapore, Malaysia, Hong Kong, Macau, mainland China, India, Brunei, Vietnam, Thailand, Indonesia and The Philippines.Cynthia has appeared in USA Discover Your Talent Show, Singapore Radio Program 938Live 4 times, Hong Kong Radio 3, and Malaysia Business Radio Station BFM as a guest speaker on the subject of Voice. She's a regular guest on podcast shows around the world.Cynthia has spoken to more than 20,000 audience members across industries, from the world's top MNCs as K & L Gates Washington D.C., Stanford University, Sofia University, Mercer, Google, HSBC, Procter & Gamble, to Government bodies as British High Commission Singapore, Immigration & Checkpoints Authority, Singapore Air Force and more.Cynthia's website: https://www.powerfulexecutivevoice.comTEDx Talk: https://youtu.be/PcDerWSyccghttps://www.youtube.com/user/cynthiazhai"It doesn't matter where you are coming from. All that matters is where you are going.”  -- Brian Tracy***************************************************************************If you'd like to talk to Terry McDougall about coaching or being a guest on Marketing Mambo, here's how you can reach her:Website: https://www.terrybmcdougall.comLinkedIn: https://www.linkedin.com/in/terrybmcdougallEmail: Terry@Terrybmcdougall.comHer book Winning the Game of Work: Career Happiness and Success on Your Own Terms is available at Amazon. 

Imagine living in months of darkness, the temperature hovers around minus 35 degrees and you're stuck inside with no way in, and no way out. Rachael Robertson will reveal how she kept her team inspired and productive through Antarctica's long, dark winter. She explains why respect trumps harmony and how she built a culture of collaboration, integrity and trust. And where she managed everything from a search-and-rescue following a plane crash, to resolving a peaceful settlement to the Bacon War.  You can get a copy of Rachael's book, Respect Trumps Harmony, HERE Contact Rachael Robertson here: https://www.rachaelrobertson.com.au/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally, in-person in Australia. Visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/  Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, as well as Business Writing and Customer Service challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt Lovegrove leads EY's Asia-Pacific “Work, Reimagined” project team, undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID' world. Our conversation refers to the recently released EY Work Reimagined Employer Survey 2021. To listen to the first interview on the Employee EY Work, Reimagined Survey 2021 interview with Matt Lovegrove, go to Episode #40 or click HERE: Findings: 79% of companies plan to make moderate to extensive hybrid work changes. Yet only 40% have communicated these hybrid working plans.   Although employees want flexible work arrangements, 35% of companies want all staff in the office full=time when COVID-19 ends.   90% of employees want flexibility i.e. hybrid working Vs. 35% of employers planning a more traditional “office optimal”   GREAT RESIGNATION   54% of global respondents said they'd consider leaving their job post-pandemic if not given flexibility in when and where they work   72% of employers believe that workplace culture has improved since the onset of the pandemic, compared to 48% of employee respondents.    Results showed a clear disparity between the pace of flexibility efforts employers are putting in place Vs. the wants and needs of the employee in a post-pandemic workplace.     PLANNING Companies are at different stages of planning for the “new normal”. This has an impact on outcomes re culture and productivity ·      Planning now ·      Actioned already ·      Waiting Majority of employers are planning a hybrid return to work model: 35% office optimal 58% hybrid hopeful (flexible) 7% remote ready  The largest proportion (42%) believe “developing next-generation talent” is a risk they are most concerned about A majority of employers believe that both company culture and productivity have changed for the good (in line with what employees also reported).   Fairness and equity is the top challenge with some roles requiring fixed schedules or location, identified by 45% of employers. Others highlight talent retention (43%), and culture / collaboration (40%) as key risks.    ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au   Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture.   With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.   Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally.   If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com .   Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/   Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service challenges.   Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/   The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This exciting episode my guest is futurist and author, Rod Collins, former CEO, and host of the Thinking Differently podcast on C-Suite Radio Network. Rod describes how business leaders can access an untapped resource in their organizations: the collective intelligence of their own people. Rob goes into detail about a sequence of activities to lead a Collective Intelligence off-site event as a large group process to achieve consensus on handling a challenging problem. This process can rapidly uncover common ground and discover insights to craft breakthrough solutions.  Rod's books include Wiki Management, highlighting tools and practices of a revolutionary new management model, and ‘Leadership in a Wiki World', which illustrates how leaders can leverage the power of collective intelligence to sustain extraordinary performance in rapidly changing markets. Contact Rod Collins: https://www.linkedin.com/in/rodcollinsauthor/ Thinking Differently podcast: https://podcasts.apple.com/us/podcast/thinking-differently-with-rod-collins/id1551830342 ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com | info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina hosts 30-Day Challenges in Priority Management https://www.brainpowertraining.com/challenge-priority-management online for any timezone, and coming soon, Business Writing and Customer Service Challenges. Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

David Keenan is CEO of the remote Australian city of Mount Isa, listed in Guinness Book of Records as the world's biggest, land wise (43,310 sq. kms), bigger than Switzerland.   With a population of only 24,000 and known as the 'oasis of the outback', Mount Isa is 1,800 kilometres or a 20-hour drive from the state capital, Brisbane. Copper, lead, silver and zinc are produced in one of Australia's biggest mining-smelting complexes with its towering smokestacks.   David Keenan is a values-driven leader, keen to see those around him succeed. Integrity, honesty, enthusiasm and dedication are values that drive David, as well as making a difference in the community.   With qualifications in Business, Public Sector Management and Town Planning, and having held CEO roles in growth area local government for over two decades, David Keenan is current CEO at Mount Isa City Council. (In Australia local government entities are referred to as Councils, what listeners in other parts of the world might call counties or municipalities.) During his tenures as CEO at various councils even before Mount Isa City Council, David: led a values-based review of organisational culture finalised local Indigenous Reconciliation led urban renewal projects attracting investment been involved in tourism and events helped create 1,000 jobs in food processing, healthcare and transport through lateral thinking and effective advocacy, secured funding and grants  facilitated an award-winning medical precinct plan  ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

People leaders create the atmosphere for their teams, both consciously and subconsciously. That's why it's so important that leaders develop the skills necessary to improve and support workplace relationships. Do you have the skills necessary to build a resilient team?Charmaine Hammond joins me today to talk about the importance of leaders developing these skills and holding themselves accountable. It may not always be easy, and you definitely won't always get it right, so giving yourself room to learn and grow will be transformational for both you and your team. And if you don't know where to begin or what skills to even work on, Charmaine covers that as well so you can get started right away.Tune in!About Charmaine Hammond:Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, entrepreneur, author, and educator who teaches and advocates the importance of collaboration, mental health, and healthy relationships. She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is also Executive Producer of the Back Home Again movie. Responsible for heading up the collaborations, partnerships and sponsorship for the project, she is passionate about this film because Fort McMurray was her home for 15 years. She didn't live there at the time of the fires however returned on contacts with the social profit organizations and school boards to work with the community on the recovery and resilience initiatives.To learn more about Charmaine, you can find her on Facebook, LinkedIn, Twitter, and Instagram. You can also visit her website and find Back Home Again on Facebook, Instagram, and Twitter.Mentioned In This Episode:The Five Dysfunctions of a Team by Patrick LencioniBack Home AgainFollow Mental Health in Minutes on Facebook and LinkedInJoin our monthly digital subscription

Janet M. Harvey, author of Invite Change: Lessons from 2020, The Year of No Return, is CEO of inviteCHANGE, a coaching organization that shapes a world where people love their life's work. An early adopter for creating a coach-centered workplace, Janet has trained and coached leaders at Fortune 500 companies, across 6 continents, for more than 25 years. TALKING POINTS The Gallup data released July 2021 of this year shows that only 36% or employees are actively engaged in organizations in the US and 20% globally. If 36% of employees are actively engaged, then it means 64% are not actively engaged. That's an underperforming organization, let alone what says about the poor employee experience that managers are allowing to happen. And there are 2 categories in the ‘not actively engaged' – those who are going through the motions, which means the organization is not getting their discretionary energy. They have it, but they're not using it at work. And the number of actively disengaged means they're toxic in the workforce. There they are in a bad mood. They are judgmental. They're disruptive and they're actively looking for another job! The blame game of the rear-view mirror. What parts of your life story contradict belief in your essence and blocks the vitality and actions that maximize potential.  CONTACT JANET HARVEY https://www.invitechange.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina Sunday hosts a 30-Day Challenge in Priority Management here: https://www.brainpowertraining.com/challenge-priority-management Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Rowdy has created and led great companies. Author of ‘Leadability: How great leaders are made', and with a Masters Degree in Business Administration and a graduate of the Disney Institute, plus a Fellow of the Australian Institute of Management, Rowdy motivates, inspires and agitates individuals, teams and organisations to play a bigger game. TALKING POINTS [15:22 - 15:53] I climbed Mt Kilimanjaro for my 50th birthday, which was an incredible experience. When I got back I wrote the book because I was so impressed with the leadership skills of the Tanzanian guide who took us to the top of the mountain. The book is 30 tips on how to be a great leader, plus the story of the guide who took me up Kilimanjaro.    [21:45 - 22:29] There's a shift from command and control style of leadership to collaborative leadership and then transformative leadership. And now it's really the humanizing of leadership, the ability to really understand and care and acknowledge people and their efforts and input.   There's a global desire for talent right now and if you don't genuinely care for the person already in your business, it's likely they're off somewhere else. [23:04 - 23:14] In the companies I work with, it's actually middle leadership who need the most work. ABOUT ROWDY MCLEAN Voted recently as one of Australia's top 3 Speakers, Rowdy McLean is a motivated, down-to-earth, practical leader and business expert. He walks his talk. Rowdy believes that individuals, teams, leaders and businesses are capable of playing a bigger game. His best selling book “Play a Bigger Game” was published in 7 countries. His most recent book “Leadability” is another best seller. https://rowdymclean.com/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Nina Sunday hosts a 30-Day Challenge in Priority Management here: https://www.brainpowertraining.com/challenge-priority-management Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Michelle Bowden explains her ground-breaking persuasion model to understand persuasion and influence and identify what type of influencer you are.   TALKING POINTS   ✅ [2:32 - 2:55] I am fascinated by persuasive presenting in business, rather than just how to stand and gesture, how to breathe properly and how to use your voice. How do we go to a meeting and say whatever we've got to say and get people in the meeting to do something different, that we want them to do? ✅ [26:06 - 26:17] The law of requisite variety states that the person who can demonstrate the most flexibility in the communication moment is the person who holds the power. ✅ [28:18 - 28:30] There are three phases to a good presentation - analysis, design, then delivery. Analysis is where you work out, what do I want to achieve? ✅ [29:14 - 29:32] My model is called the Persuasion Blueprint. Linguistic patterns are the way you combine your words in your sentences. When you use these linguistic patterns cleverly, it makes you persuasive.   ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week's conversation is with Irish author and podcaster, Aidan McCullen. His ground-breaking book, 'Undisruptable' features a chapter on the S-Curve model of innovation and change. TALKING POINTS [0:58 - 1:06] Aidan McCullen is host of The Innovation Show podcast and exemplifies the permanent reinvention mindset. [1:33 - 1:44] I discovered one of the root causes of employee demotivation in my business was not looking after the S-Curve, just assuming if I pay them to do a job, they should just do it. Mistake! [2:01 - 2:44] S-Curves were made popular in the 1960s by Everett Rogers in his book, 'The diffusion of innovations'. Picture in your mind the shape of an S. It's used to map any product lifecycle or learning curve or the arc of life itself. [3:17 - 3:31] Until I read your book, 'Undisruptable', I thought the S-Curve was just growth, scale, and maturity. But you make the distinction there's six phases. So tell us about the first phase please Aidan. ABOUT AIDAN MCCULLEN Aidan McCullen is a transformational consultant and Adjunct Professor at Trinity College Dublin where he runs a module called Emerging Trends and Technologies. Host of the podcast, The Innovation Show, McCullen exemplifies the permanent reinvention mindset, reinventing himself after an international career in professional rugby, then becoming one of the top innovators in digital media in the world. He is author of ‘Undisruptable: A mindset of permanent reinvention', Contact: admin@theinnovationshow.io https://theinnovationshow.io/ ABOUT HOST, NINA SUNDAY CSP Contact: nina@ninasunday.com and info@brainpowertraining.com.au Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture. With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to season 2! For our 16th episode of the Women in Dentistry podcast, we have LBarbara Khozam. As the founder of Barbara Khozam Speaking and Consulting, Barbara is an award-winning international speaker and trainer specializing in customer service and the patient experience. Barbara has delivered over 1700 presentations to 75,000 people in twelve countries. Her audiences include employees of Kaiser, United Healthcare, and the FBI to name a few. She's known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals. Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker's Association. Barbara is one of only three women in the world to have achieved both this destination as well as the Toastmaster Accredited Speaker designation. Join us as she talks about "Using High Energy and High Impact to Improve Patient Satisfaction" Website Information: www.BarbaraKhozam.com  Facebook Page: https://www.facebook.com/barbarakhozam/ Instagram Page: https://www.instagram.com/bnkhozam/?hl=en YouTube Page: https://www.youtube.com/channel/UCeUGhGUpMMk5Az-eJ_vyFog?view_as=subscriber Linked In Information: https://www.linkedin.com/in/barbarakhozam/ 

[6:43] What did you figure out was the reason they let you go? [7:41 - 7:47] I was not used to leading a team. I was not used to the politics of an organization.  [8:16 - 8:24] There was definitely friction as I moved towards my mission, which was the opposite of what they wanted to do.  [12:11 - 12:26] Leadership is the ability to build relationships to achieve our goals together with compassion, accountability.  [12:56 - 13:01] Leadership is putting relationships first. Most people think it's intelligent to put results first.  [13:56 - 13:58] How did your leadership evolve? [14:05 - 14:12] I was out of my depth for a time and had to adjust constantly. But then you adapt, that's the first part of it. And then the second part is intention to get better. [14:51 - 15:04] Unless you have the core intention to be a learner, to increase your skill base, then your chances of doing it coincidentally are small.  ABOUT HOST, NINA SUNDAY CSP Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success', Nina Sunday frequents the speaking stage, presenting on transforming team culture, in-person in Australia/New Zealand, virtually from a professional studio to international audiences. With a Bachelor of Arts and Diploma in Education, and a graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as a Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide. Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter), which means she can present virtually for any timezone globally. If Manage Self, Lead Others inspires you, book Nina as a virtual speaker for your conference globally. In person in Australia amid COVID: visit https://ninasunday.com . Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/training-topics/ Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/ The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, on The Conscious Consultant Hour, Sam welcomes movement makers, film producers, and conscious business owners, Charmaine Hammond & Michael Mankowski.Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, entrepreneur, author and educator who teaches and advocates the importance of collaboration, mental health, and healthy relationships. She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She also Executive Producer of the Back Home Again movie, working closely with Michael (Screenwriter/director) almost since the beginning of this project. Responsible for heading up the collaborations, partnerships and sponsorship for the project, she is passionate about this film because Fort McMurray was her home for 15 years.Michael Mankowski was born and raised in Fort McMurray Wood Buffalo. Owner and operator of Alien Kow, an Alberta, Canada based award winning production house. A graduate of University of Lethbridge Bachelor of Management and Vancouver Film School 3D & Animation Program. Working towards a Masters in Stop Motion at BAU Design College of Barcelona.In 2017 Michael won an award for Excellence in The Arts by the RMWB and Arts Council Wood Buffalo. In 2016 WBP won a Leadership Award by RMWB and YYM Magazine. Satisfied clients include: Vice Media, Stuart Olson, Shell Canada, Bell Let's Talk, Northern Lights Regional Health Centre, Nexen, United Way, Canadian Red Cross, CMHA and Fort McMurray Firefighters Association.Michael has also produced passion projects on the side, premiered at the Toronto International Film Festival and was the winner of the Best Short Film award at the Alberta Film and Television Awards in 2016.Charmaine and Michael will join Sam to discuss their new Film about mental health, Back Home Again.Tune in for this transformational discussion at TalkRadio.nyc or watch the Facebook Livestream by clicking here.Show NotesSegment 1Opening up today's show, Sam reads and analyzes a section from his book Everyday Awakening. In this section, Sam discusses the nuances and benefits of letting go. After this short discussion, Sam gives a warm welcome to the first of his two guests this week, the executive film producer of Back Home Again, Charmaine Harmond. Sam asks why this film was so moving for Charmaine. Answering the question, she explains her personal connection to the Fort McMurray wildfires that the movie is based on. While she was not in Fort McMurray during the fires, she grew up there previously and returned during the recovery period. Continuing to elaborate, she talks about how much Fort McMurray means to her. Because she has such a strong love for her hometown and also a passion for having conversations about mental health, she feels lucky to have had this opportunity to work on the film Back Home Again.Segment 2Returning from the break, Sam asks Charmaine about why they chose to go with an animated film as opposed to a live action one. She explains that, oftentimes, looking at live images of a traumatic event can be retraumatizing, and that using animation instead can help negate this impact. Elaborating further on what the movie hopes to achieve, Charmaine describes Back Home Again as a family movie made to inspire conversations about mental health and coming together as a community. Charmaine talks about how important conversations don't start because people don't know how to talk about mental health or to access support. Hopefully, this movie can be a tool in starting these conversations. Back Home Again, Charmaine continues, is a movie that shares the stories of real people who experienced the fires and the fallout after them. Through the telling of these stories, Charmaine hopes to help people to understand the enormity of the tragedy. She also talks about how she hopes to shed light on how people can experience and process the same traumatic events differently.Segment3 After the second break, Sam welcomes the screenwriter and director of the film Back Home Again, Michael Mankowksi. Answering why he chose to work on this project, Michael explains that he, like Charmaine, has personal experience with the fires and also worked with Red Cross during the re-entry period following the wildfires. During the re-entry period, Michael talks about how he recorded over two hundred testimonials. However, he describes that he did not have control over the editing of these portrayals, and this led to a lot of frustration for him. He explains that he felt that the community and the experiences of the community were not accurately being portrayed. This inspired him to work on this project in hopes that he could accurately capture the community of Fort McMurray. Charmaine, Michael and Sam talk about how the vision was to create this movie as an educational resource for families, the classroom, or even the workplace. Ending this segment, they all discuss how lucky they are that they were able to attract such well-known actors to contribute to the project.Segment 4After the final break, Charmaine, Michael and Sam talk about some more goals behind creating Back Home Again. They discuss how they hope that this short will encourage people to stop talking about the fires themselves and instead focus on the rebuilding of the community. They also talk about how they worked closely with nineteen mental health professionals and psychologists throughout the process of creating the short and how helpful it was to have them as a resource. Next, they talk about when the film will be released. They are aiming for a broad release this fall, they explain, and have the world premier set for October 1st. To find more information on the Back Home Again movie, Michael and Charmaine let us know to check out the website backhomeagainmovie.com and to follow backhomeagainmovie on social media.Support this podcast at — https://redcircle.com/the-conscious-consultant-hour8505/donations

He felt invisible in high school.He failed as a business owner.He worked in a cubicle for over a decade.Today he's a world champion speaker.What made the difference for himcan make the difference for you.A Real-Life Underdog Story Filled with Humor and HopeAfter a failed business in 1992, Darren LaCroix took a dare and took the stage at an open mic night at a Boston comedy club. He bombed miserably. It was horrible. The headliner that night told him, "Keep your day job kid."  Friends told him that his dream of making people laugh for a living was crazy and stupid.  He didn't listen. He may have been born without a funny bone in his body, but Darren possessed the desire to learn and the willingness to fail. These were the essentials for achieving his dream. This self-proclaimed student of comedy is living proof that anything can be learned. Less than nine years later, in 2001, Darren LaCroix out spoke 25,000 contestants from 14 countries to become the World Champion of Public Speaking…ironically with a very funny speech. Some said it was one of the best speeches in the history of the contest.Since that victory, he has delivered keynotes in every state in the U.S. and 44 international cities. He is passionate about showing people that if you pray, find the right mentors, and become a sponge, anything is possible.Darren is currently the only speaker in the world who is a CSP (Certified Speaking Professional), an AS (Accredited Speaker), and a World Champion of Public Speaking. In spite of this, Darren always reminds people, “The letters after your name are not as important as the professional you become in the process.”He is the co-host of Unforgettable Presentations podcast. Through his live workshops and Stage Time University.com, he helps good presenters become UNFORGETTABLE.

As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in 12 countries on Customer Service, Patient Experience, Leadership, and Communication. Barbara is known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals. Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker's Association. Barbara is one of only three women in the world to have achieved BOTH this destination as well as the Toastmaster Accredited Speaker designation. https://courses.barbarakhozam.com/

Today, we have the pleasure of speaking to another icon in our industry, Ed Rigsbee, of Rigsbee Research. Ed has spent his entire career helping associations and societies to recruit and maintain their members and increase their revenue. He has written five books: one of them on soccer, one on member recruitment, and three of them on strategic alliances, and he has also written more than 2,500 articles.  In this episode, Ed shares his story and talks to us about providing value and the amazing community he started, called The Cigar Peg. It is very important right now for associations to provide value, so we're sure that you will enjoy our conversation with Ed. Ed Rigsbee bio: Ed Rigsbee, (CSP) Certified Speaking Professional, (CAE) Certified Association Executive, is the ROI Guy. He is obsessed with helping individuals and organizations to both receive and give more return on investment (ROI) in everything that they do. He regularly serves two sectors of the economy—helping corporations to develop and maintain strategic alliances—and helping trade associations and professional societies to grow their membership. Ed is the originator of the “Member ROI Valuation Process” and “Member ROI-Centric Organization Transition.” Ed's background Ed used to work at Yosemite National Park as a retail manager. In the winter, he was made manager of the ski shop, but he got fired for being obnoxious just a week before the end of the season.  Throughout the season, Ed's sunglasses supplier had been trying to get Ed to work for him. He contacted Ed once again, just before he left the park, asking him to interview in Southern California. Ed went along to the interview. Afterward, he got handed a company car and a credit card. He took to selling sunglasses like a duck to water and started selling sunglasses to ski shops. Product clinics Ed noticed that the ski reps used to do product clinics, which he found fascinating. So, he bought a spectrometer and started giving product clinics at ski shops. That boosted his sales, which prompted both the company he was working for and some retail customers to ask him to train their salespeople. Professional speaking At a sales meeting in 1984, Ed met the NSA president. He was impressed with her, and that sparked his interest in finding out what professional speaking was. A few years later, he joined the National Speakers Association and started doing paid talks. Time to leave In 1990, the owner of the sunglasses organization took Ed out for lunch. He told Ed that it was time for him to leave the organization.  Ed Rigsbee started his business Ed Rigsbee decided to start a business of his own. He started off by going after associations in the retail world, and his business kept on growing. His first book In 1994, he wrote his first book, The Art of Partnering. That took him down the path of doing alliance work, and he did that for the next fifteen years. Selling speaking services  Throughout his career, Ed resonated with selling speaking services to associations. A roundtable workshop Ed got hired to be the keynote speaker for the California Alarm Association. He was asked by the president of the company to do an industry roundtable workshop. The board members at the workshop wanted to discuss the value of the association.  Qualitative research Before he knew what qualitative research was, Ed was doing qualitative research because of that workshop. He followed that up by writing his first article for that company, on member ROI. How Ed Rigsbee helps associations grow their memberships Around 2015, Ed Rigsbee started getting less aggressive around the strategic alliance work he was doing. Today, he focuses mostly on helping associations grow their memberships by teaching them how to prove the return on investment they deliver in actual dollar numbers.  ROI Member Recruitment Brochure Ed started helping his association clients to produce a simple, three-fold ROI Member Recruitment Brochure. It makes it easy to show why a business decision is a good one. The feature of association membership Unless it is a closed meeting, anyone can go to an association meeting. The feature of association membership is the differential or discount that the member gets. The cost of virtual meetings has gone down The cost of virtual meetings has gone down because they require no physical space. The attendance at many meetings has been boosted a lot recently, so currently, many associations are making double the profit they were making before from meetings. Virtual regional meetings Many associations are talking about putting on virtual regional meetings for lower-level employees. They are planning in-person meetings for the CEO and top-level employees because those employees will afford to pay higher fees to go to the meeting. Five years from now Ed predicts that in-person meetings will slowly start getting more populated, and five years from now, things will be back to where they were before.  The challenge with sponsors If you're going to put a representative from a company on at an event, you should say that the event is a sponsored one. If a sponsor speaks at an event, they should talk about the category topic and not their brand. Smart associations are giving mandatory presenter training to their sponsors. The future of communities Ed believes that associations need to do a better job with their communities. The chapters in cities need to create satellite communities to ensure that they also reach their members in the outlying areas.  The Cigar Peg Community The Cigar Peg Community is a community of professional speakers that got started in 1999. It raises money for charities. It used to be a professional emphasis group, and then it got changed to a professional expert group.  Connect with Eric On LinkedIn On Facebook On Instagram On Website Connect with Ed On Website

If you're a woman over 50, this episode is for you. Self-proclaimed Spunky Old Broad Gayle Carson shares her amazing journey of entrepreneurship.  She started her first business at age 13 and has been going gangbusters ever since. Gayle shares advice from her 70 years as an entrepreneur. We talk about: Overcoming the challenge of being alone as an entrepreneur  Using your skills do the work you love  How life is all about choices  And how we miss our shoes.  We share a hope of face to face meetings wearing our favorite shoes. I hope you enjoy our chat….Meet Gayle:After college Gayle moved to Miami and got her first job in two weeks.  One year later she bought the business and proceeded to diversify its sales base from one to seven divisions and it eventually became the largest independent organization in the industry.  As CEO, Gayle managed a diverse staff of over 350 people, graduated more than a million students from her training programs and personally managed the company's complex payroll.  While serving as CEO of her business, she received her Doctorate from Nova Southeastern University.Selected as a “Legend of the Speaking Profession,” she currently hosts over a dozen radio shows per month and is the founder of the sobradionetwork.com and is also the only woman in the world who has a Doctorate, a CSP (Certified Speaking Professional), CMC (Certified Management Consultant) and an FIMC (Fellow to the Institute of Management Consultants).Connect with Gayle:facebook.com/gaylencarsonfacebook.com/spunkyoldbroad1facebook.com/groups/sobvirtualclubLinked In: gayle carsonTwitter: gayle carsonwww.spunkyoldbroad.com   sobuniversity.com   https://store.spunkyoldbroad.com  

Conflict in the workplace often leads to intense stress, affecting productivity, focus and mental health.  On this episode of the Workplace Communication Podcast, we're talking with Charmaine Hammond, Expert in Conflict Management and Resilience to learn how to support your team through conflict and difficult conversations. Leadership tips you won't want to miss: From correctional officer to expert in conflict management and resilience When assumptions and emotions get in the way Operationalizing policies and procedures around conflict Setting up courtesies for respectful discussions Ensuring a common understanding of agreements Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, entrepreneur, author and educator who teaches and advocates the importance of developing trust, healthy relationships and collaboration in the workplace. She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues that get in the way of success and profitability. Delivering her programs in person and virtually (she is a Certified Virtual Presenter through eSpeakers), she brings results and facilitates change. This former Correctional Officer (yup! She worked in jails) and Corporate Dispute Resolution Expert now travels the world teaching the principles of collaboration, communication/conflict resolution and resilience. She also has an extensive background facilitating process to help collaborations and workplace/team relationships when they go sideways. As a former mediator she has helped facilitate some of the most complex collaborations and partnership arrangements. She has also been called to several communities that have experienced disasters to help with the rebuilding resilience and recovery processes.   If you are looking to create a healthy, communicative team then this episode is for you! If you've enjoyed this episode, please be sure to subscribe and leave a review.  Links: Website: www.charmainehammond.com Twitter: https://twitter.com/hammondgroupbiz    LinkedIn: https://www.linkedin.com/in/charmainehammond/  Facebook: https://www.facebook.com/CharmaineHammondSpeaker/ Lindsay's contact information: To book a discovery call: https://calendly.com/lindsaylapaquette/discovery-call E-mail: lindsay@collaborative-solutions.ca Website: https://lindsaylapaquette.com/ LinkedIn: https://www.linkedin.com/in/lindsaylapaquette/ Previous podcast episodes:  https://lindsaylapaquette.com/podcast